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\n","type":"text"},{"key":"minimumActivityOverlap","value":"12","description":"REQUIRED: This field expects and integer value to define the minimum activity overlap for schedule related item assignments. This integer will indicate a percentage from 0 to 100.
\n","type":"text"},{"key":"userId","value":"1","description":"REQUIRED on INSERT and UPDATE: AgentID of user changing the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList
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\n","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","AgentTemplateActivityAssignment"],"host":["{{envName}}"],"query":[{"description":{"content":"REQUIRED: ID defining the Activty Level. Use GET Activity to get a full list of all Activities or use 1 in this call to get data from all activity levels.
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\"AgentIsAssigned\": false,\n \"Proficiency\": 0,\n \"TypeName\": \"Physical Site\",\n \"TypeDescription\": \"Defines a physical location in your Enterprise\",\n \"Icon\": \"environment.png\",\n \"EditPage\": \"~/UI/Activities/site-activity-hub.aspx\",\n \"MediaTypeId\": null\n },\n {\n \"ActivityId\": 22,\n \"parent_id\": 1,\n \"name\": \"3- Minneapolis, MN\",\n \"description\": \"\",\n \"AgentIsAssigned\": false,\n \"Proficiency\": 0,\n \"TypeName\": \"Physical Site\",\n \"TypeDescription\": \"Defines a physical location in your Enterprise\",\n \"Icon\": \"environment.png\",\n \"EditPage\": \"~/UI/Activities/site-activity-hub.aspx\",\n \"MediaTypeId\": null\n },\n {\n \"ActivityId\": 95,\n \"parent_id\": 1,\n \"name\": \"Virtual Activity\",\n \"description\": \"\",\n \"AgentIsAssigned\": false,\n \"Proficiency\": 0,\n \"TypeName\": \"Virtual Activity\",\n \"TypeDescription\": \"Defines an activity that is split between two or more physical locations but share contact volume.\",\n \"Icon\": \"earth_network.png\",\n \"EditPage\": \"~/UI/Activities/virtual-activity-hub.aspx\",\n \"MediaTypeId\": null\n },\n {\n \"ActivityId\": 3,\n \"parent_id\": 2,\n \"name\": \"Customer Program Service\",\n \"description\": \"All Customer facing\",\n \"AgentIsAssigned\": true,\n \"Proficiency\": null,\n \"TypeName\": \"Reporting Rollup Activity\",\n \"TypeDescription\": \"Defines an activity used as a reporting rollup device.\",\n \"Icon\": \"folder.png\",\n \"EditPage\": \"~/UI/Activities/rollup-activity-hub.aspx\",\n \"MediaTypeId\": null\n },\n {\n \"ActivityId\": 5,\n \"parent_id\": 2,\n \"name\": \"Multimedia Sales\",\n \"description\": \"\",\n \"AgentIsAssigned\": true,\n \"Proficiency\": null,\n \"TypeName\": \"Reporting Rollup Activity\",\n \"TypeDescription\": \"Defines an activity used as a reporting rollup device.\",\n \"Icon\": \"folder.png\",\n \"EditPage\": \"~/UI/Activities/rollup-activity-hub.aspx\",\n \"MediaTypeId\": null\n },\n {\n \"ActivityId\": 7,\n \"parent_id\": 6,\n \"name\": \"Help Desk\",\n \"description\": \"All Help desk\",\n \"AgentIsAssigned\": false,\n \"Proficiency\": 0,\n \"TypeName\": \"Reporting Rollup Activity\",\n \"TypeDescription\": \"Defines an activity used as a reporting rollup device.\",\n \"Icon\": \"folder.png\",\n \"EditPage\": \"~/UI/Activities/rollup-activity-hub.aspx\",\n \"MediaTypeId\": null\n },\n {\n \"ActivityId\": 8,\n \"parent_id\": 6,\n \"name\": \"Multimedia Support\",\n \"description\": \"\",\n \"AgentIsAssigned\": false,\n \"Proficiency\": 0,\n \"TypeName\": \"Reporting Rollup Activity\",\n \"TypeDescription\": \"Defines an activity used as a reporting rollup device.\",\n \"Icon\": \"folder.png\",\n \"EditPage\": \"~/UI/Activities/rollup-activity-hub.aspx\",\n \"MediaTypeId\": null\n },\n {\n \"ActivityId\": 63,\n \"parent_id\": 22,\n \"name\": \"Main Contact Center\",\n \"description\": \"All Calls combined\",\n \"AgentIsAssigned\": false,\n \"Proficiency\": 0,\n \"TypeName\": \"Reporting Rollup Activity\",\n \"TypeDescription\": \"Defines an activity used as a reporting rollup device.\",\n \"Icon\": \"folder.png\",\n \"EditPage\": \"~/UI/Activities/rollup-activity-hub.aspx\",\n \"MediaTypeId\": null\n },\n {\n \"ActivityId\": 9,\n \"parent_id\": 3,\n \"name\": \"Billing\",\n \"description\": \"General Billing\",\n \"AgentIsAssigned\": true,\n \"Proficiency\": null,\n \"TypeName\": \"Subordinate Activity\",\n \"TypeDescription\": \"Defines either a reporting and volume collection rollup for data source connection points or other subordinate activities.\",\n \"Icon\": \"telephone.png\",\n \"EditPage\": \"~/UI/Activities/activity-hub.aspx\",\n \"MediaTypeId\": 1\n },\n {\n \"ActivityId\": 11,\n \"parent_id\": 3,\n \"name\": \"Customer Success\",\n \"description\": \"Service\",\n \"AgentIsAssigned\": true,\n \"Proficiency\": null,\n \"TypeName\": \"Subordinate Activity\",\n \"TypeDescription\": \"Defines either a reporting and volume collection rollup for data source connection points or other subordinate activities.\",\n \"Icon\": \"telephone.png\",\n \"EditPage\": \"~/UI/Activities/activity-hub.aspx\",\n \"MediaTypeId\": 1\n },\n {\n \"ActivityId\": 10,\n \"parent_id\": 3,\n \"name\": \"New Customer Sales\",\n \"description\": \"New customer\",\n \"AgentIsAssigned\": true,\n \"Proficiency\": null,\n \"TypeName\": \"Subordinate Activity\",\n \"TypeDescription\": \"Defines either a reporting and volume collection rollup for data source connection points or other subordinate activities.\",\n \"Icon\": \"telephone.png\",\n \"EditPage\": \"~/UI/Activities/activity-hub.aspx\",\n \"MediaTypeId\": 1\n },\n {\n \"ActivityId\": 101,\n \"parent_id\": 3,\n \"name\": \"Outbound \",\n \"description\": \"\",\n \"AgentIsAssigned\": true,\n \"Proficiency\": null,\n \"TypeName\": \"Subordinate Activity\",\n \"TypeDescription\": \"Defines either a reporting and volume collection rollup for data source connection points or other subordinate activities.\",\n \"Icon\": \"telephone.png\",\n \"EditPage\": \"~/UI/Activities/activity-hub.aspx\",\n \"MediaTypeId\": 1\n },\n {\n \"ActivityId\": 12,\n \"parent_id\": 3,\n \"name\": \"Tier 1 support\",\n \"description\": \"Tier 1 support\",\n \"AgentIsAssigned\": true,\n \"Proficiency\": null,\n \"TypeName\": \"Subordinate Activity\",\n \"TypeDescription\": \"Defines either a reporting and volume collection rollup for data source connection points or other subordinate activities.\",\n \"Icon\": \"telephone.png\",\n \"EditPage\": \"~/UI/Activities/activity-hub.aspx\",\n \"MediaTypeId\": 1\n },\n {\n \"ActivityId\": 24,\n \"parent_id\": 5,\n \"name\": \"Sales Chat\",\n \"description\": \"\",\n \"AgentIsAssigned\": true,\n \"Proficiency\": null,\n \"TypeName\": \"Subordinate Activity\",\n \"TypeDescription\": \"Defines either a reporting and volume collection rollup for data source connection points or other subordinate activities.\",\n \"Icon\": \"messages.png\",\n \"EditPage\": \"~/UI/Activities/activity-hub.aspx\",\n \"MediaTypeId\": 3\n },\n {\n \"ActivityId\": 23,\n \"parent_id\": 5,\n \"name\": \"Sales Email\",\n \"description\": \"\",\n \"AgentIsAssigned\": true,\n \"Proficiency\": null,\n \"TypeName\": \"Subordinate Activity\",\n \"TypeDescription\": \"Defines either a reporting and volume collection rollup for data source connection points or other subordinate activities.\",\n \"Icon\": \"mail.png\",\n \"EditPage\": \"~/UI/Activities/activity-hub.aspx\",\n \"MediaTypeId\": 2\n },\n {\n \"ActivityId\": 19,\n \"parent_id\": 7,\n \"name\": \"Devloper support\",\n \"description\": \"\",\n \"AgentIsAssigned\": false,\n \"Proficiency\": 0,\n \"TypeName\": \"Subordinate Activity\",\n \"TypeDescription\": \"Defines either a reporting and volume collection rollup for data source connection points or other subordinate activities.\",\n \"Icon\": \"telephone.png\",\n \"EditPage\": \"~/UI/Activities/activity-hub.aspx\",\n \"MediaTypeId\": 1\n },\n {\n \"ActivityId\": 18,\n \"parent_id\": 7,\n \"name\": \"Tier 2\",\n \"description\": \"\",\n \"AgentIsAssigned\": false,\n \"Proficiency\": 0,\n \"TypeName\": \"Subordinate Activity\",\n \"TypeDescription\": \"Defines either a reporting and volume collection rollup for data source connection points or other subordinate activities.\",\n \"Icon\": \"telephone.png\",\n \"EditPage\": \"~/UI/Activities/activity-hub.aspx\",\n \"MediaTypeId\": 1\n },\n {\n \"ActivityId\": 17,\n \"parent_id\": 7,\n \"name\": \"Tier 3\",\n \"description\": \"\",\n \"AgentIsAssigned\": false,\n \"Proficiency\": 0,\n \"TypeName\": \"Subordinate Activity\",\n \"TypeDescription\": \"Defines either a reporting and volume collection rollup for data source connection points or other subordinate activities.\",\n \"Icon\": \"telephone.png\",\n \"EditPage\": \"~/UI/Activities/activity-hub.aspx\",\n \"MediaTypeId\": 1\n },\n {\n \"ActivityId\": 25,\n \"parent_id\": 8,\n \"name\": \"Support Chat\",\n \"description\": \"\",\n \"AgentIsAssigned\": false,\n \"Proficiency\": 0,\n \"TypeName\": \"Subordinate Activity\",\n \"TypeDescription\": \"Defines either a reporting and volume collection rollup for data source connection points or other subordinate activities.\",\n \"Icon\": \"mail.png\",\n \"EditPage\": \"~/UI/Activities/activity-hub.aspx\",\n \"MediaTypeId\": 2\n },\n {\n \"ActivityId\": 20,\n \"parent_id\": 8,\n \"name\": \"Support Email \",\n \"description\": \"\",\n \"AgentIsAssigned\": false,\n \"Proficiency\": 0,\n \"TypeName\": \"Subordinate Activity\",\n \"TypeDescription\": \"Defines either a reporting and volume collection rollup for data source connection points or other subordinate activities.\",\n \"Icon\": \"telephone.png\",\n \"EditPage\": \"~/UI/Activities/activity-hub.aspx\",\n \"MediaTypeId\": 1\n },\n {\n \"ActivityId\": 65,\n \"parent_id\": 63,\n \"name\": \"BPO A\",\n \"description\": \"BPO A\",\n \"AgentIsAssigned\": false,\n \"Proficiency\": 0,\n \"TypeName\": \"Subordinate Activity\",\n \"TypeDescription\": \"Defines either a reporting and volume collection rollup for data source connection points or other subordinate activities.\",\n \"Icon\": \"telephone.png\",\n \"EditPage\": \"~/UI/Activities/activity-hub.aspx\",\n \"MediaTypeId\": 1\n },\n {\n \"ActivityId\": 66,\n \"parent_id\": 63,\n \"name\": \"BPO B\",\n \"description\": \"BPO B\",\n \"AgentIsAssigned\": false,\n \"Proficiency\": 0,\n \"TypeName\": \"Subordinate Activity\",\n \"TypeDescription\": \"Defines either a reporting and volume collection rollup for data source connection points or other subordinate activities.\",\n \"Icon\": \"telephone.png\",\n \"EditPage\": \"~/UI/Activities/activity-hub.aspx\",\n \"MediaTypeId\": 1\n },\n {\n \"ActivityId\": 96,\n \"parent_id\": 63,\n \"name\": \"BPO C\",\n \"description\": \"BPO C\",\n \"AgentIsAssigned\": false,\n \"Proficiency\": 0,\n \"TypeName\": \"Subordinate Activity\",\n \"TypeDescription\": \"Defines either a reporting and volume collection rollup for data source connection points or other subordinate activities.\",\n \"Icon\": \"telephone.png\",\n \"EditPage\": \"~/UI/Activities/activity-hub.aspx\",\n \"MediaTypeId\": 1\n }\n ],\n \"StackTrace\": \"Stack trace here...\"\n}"}],"_postman_id":"0fae5aaa-3288-4ac9-bdef-c31387b598b9"},{"name":"AgentTemplateActivityAssignment","event":[{"listen":"prerequest","script":{"id":"097960e5-258b-47f3-9a73-f2d2f1fd9a66","exec":[""],"type":"text/javascript","packages":{}}},{"listen":"test","script":{"id":"30c69e10-c352-47f2-99b1-8850d748d654","exec":[""],"type":"text/javascript","packages":{}}}],"id":"667555a7-66ee-4430-816e-a331fea3b40e","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}"}],"body":{"mode":"urlencoded","urlencoded":[{"key":"transactionFlagId","value":"1","description":"REQUIRED: This flag indicates which action you are taking. 1 = INSERT, 2 = UPDATE, 3 = DELETE
\n","type":"text"},{"key":"agentTemplateId","value":"13","description":"REQUIRED: The agent template ID to which you want to assign activities. A full list of agent templates can be found using GET AgentTemplate.
\n","type":"text"},{"key":"assignedActivities","value":"11","description":"REQUIRED: This field allows you to assign activities to a single agent template. It accepts multiple activity IDs separated by a semi colon (example: 1;3;4). A list of activity IDs can be found using GET Activity.
\n","type":"text"},{"key":"userId","value":"1","description":"REQUIRED: AgentID of user updating the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList
\n","type":"text"}]},"url":"{{envName}}/api/AgentTemplateActivityAssignment","description":"Modify an agent/activity assignment. Values for postParams.transactionFlagId indicate the type of update: 1 – Add a new agent / activity cross-reference row 2 – Update. This assumes the assignedActivities parameter contains the complete list of activities assigned to an agent. It will first remove all current assignments and then add those in the ';' separated list. Make sure you understand this. 3 – Remove an agent from the list of agents assigned to the given activity ID.
\n","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","AgentTemplateActivityAssignment"],"host":["{{envName}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"667555a7-66ee-4430-816e-a331fea3b40e"},{"name":"CustomProperties","event":[{"listen":"prerequest","script":{"id":"58b10e6f-be5d-41f7-a278-003cc7b2d45b","exec":[""],"type":"text/javascript"}},{"listen":"test","script":{"id":"cf0c0602-57b7-4b51-8f8b-d4425b8f7520","exec":[""],"type":"text/javascript"}}],"id":"8a72e9e0-e0fb-4b23-94c6-3c9619e2aca6","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","uuid":"521a1d5b-e8e2-49b9-9779-119f1b67d20f"}],"url":"{{envName}}/api/CustomProperties/NULL","description":"The GET CustomProperties endpoint provides a list of custom fields available for Agents. To use this endpoint simply add the ID of the custom field you want to view, or if you do not know the ID, write the word NULL at the end of the URL to return a list. By default this Postman collection will be saved to return the list results using NULL.
\n","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","CustomProperties","NULL"],"host":["{{envName}}"],"query":[],"variable":[]}},"response":[{"id":"2bf17795-534a-433b-85b5-35c594b8401b","name":"Custom Property 1","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","type":"text"}],"url":"{{envName}}/api/CustomProperties/1"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruFOhLqQWk4GPsoU4rtooNcPodirdH1CZGU="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Tue, 26 Mar 2024 19:17:41 GMT"},{"key":"Content-Length","value":"258"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": {\n \"FieldTypeId\": 1,\n \"Name\": \"Performance Score\",\n \"CustomFieldId\": 1,\n \"Description\": null,\n \"Required\": false,\n \"DefaultValue\": null,\n \"Width\": 5,\n \"SourceCulture\": null,\n \"UserId\": null\n },\n \"StackTrace\": \"Stack trace here...\"\n}"},{"id":"c40d2651-36e9-46d3-8460-61b57cc7ab20","name":"Custom Property 2","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","type":"text"}],"url":"{{envName}}/api/CustomProperties/2"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruFOhLqQWk4GPsFbGPx2QEG8XFJwCIDF94w="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Tue, 26 Mar 2024 19:18:10 GMT"},{"key":"Content-Length","value":"261"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": {\n \"FieldTypeId\": 1,\n \"Name\": \"Emergency Contact #\",\n \"CustomFieldId\": 2,\n \"Description\": null,\n \"Required\": false,\n \"DefaultValue\": null,\n \"Width\": 10,\n \"SourceCulture\": null,\n \"UserId\": null\n },\n \"StackTrace\": \"Stack trace here...\"\n}"},{"id":"844df7cd-b9d9-4327-bdac-cf92bf44ba16","name":"CustomProperties List","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","uuid":"521a1d5b-e8e2-49b9-9779-119f1b67d20f"}],"url":"{{envName}}/api/CustomProperties/NULL"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; 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\n","type":"text"},{"key":"agentId","value":"278","type":"text","description":"REQURIED: The AgentID whose value you want to check. AgentIDs can be found in GET Agent or GET AgentList
\n"},{"key":"customFieldId","value":"2","type":"text","description":"REQUIRED: This field defines which custom property is being updated. The field expects an integer value. Use GET CustomProperties to get a list of the various custom Fields available.
\n"},{"key":"userId","value":"1","type":"text","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList
\n"},{"key":"value","value":"972 258-8888","description":"REQUIRED: The value to assign to the specific Custom Field.
\n","type":"text"}]},"url":"{{envName}}/api/AgentCustomField?agentId=278&customFieldId=&userId=1","description":"The GET AgentCustomField lets you see what values are assigned to agents' Custom fields. This field is a custom user property that can be anything you want such as Emergency Contact #, the latest Performance Score for the agent, or an alternate ID for integration between multiple systems.
\nYou can include the customFieldId if you know it or leave the field NULL to get a list of all currently assigned values.
\nThis AgentCustomField works hand in hand with the GET CustomProperties which will show you a list of the fields
\n","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","AgentCustomField"],"host":["{{envName}}"],"query":[{"description":{"content":"REQURIED: The AgentID whose value you want to check. AgentIDs can be found in GET Agent or GET AgentList
\n","type":"text/plain"},"key":"agentId","value":"278"},{"description":{"content":"REQUIRED: This field must be included but does not require a value. By including a value you can check for the specific custom property assigned to the agent or, if left blank, all custom values will be returned.
\n","type":"text/plain"},"key":"customFieldId","value":""},{"description":{"content":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList
\n","type":"text/plain"},"key":"userId","value":"1"}],"variable":[]}},"response":[{"id":"ff007489-c185-4044-aa0a-b723cd2e7b4e","name":"List by agent","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}"}],"url":{"raw":"{{envName}}/api/AgentCustomField?agentId=278&customFieldId=&userId=1","host":["{{envName}}"],"path":["api","AgentCustomField"],"query":[{"key":"agentId","value":"278","description":"REQURIED: The AgentID whose value you want to check. AgentIDs can be found in GET Agent or GET AgentList"},{"key":"customFieldId","value":"","description":"REQUIRED: This field must be included but does not require a value. By including a value you can check for the specific custom property assigned to the agent or, if left blank, all custom values will be returned."},{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruGwK58YpSPNvaQtg4GKph+pzVXNpP9ECPE="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Fri, 16 Aug 2024 21:43:07 GMT"},{"key":"Content-Length","value":"511"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": [\n {\n \"sa_agent_id\": 278,\n \"sa_custom_field_id\": 1,\n \"Value\": \"086\",\n \"FieldName\": \"Performance Score\",\n \"FieldDescription\": null,\n \"DisplayName\": \"Text\",\n \"DatatypeName\": \"nvarchar\",\n \"Width\": \"5\",\n \"Required\": false,\n \"IsDefault\": false\n },\n {\n \"sa_agent_id\": 278,\n \"sa_custom_field_id\": 2,\n \"Value\": null,\n \"FieldName\": \"Emergency Contact #\",\n \"FieldDescription\": null,\n \"DisplayName\": \"Text\",\n \"DatatypeName\": \"nvarchar\",\n \"Width\": \"10\",\n \"Required\": false,\n \"IsDefault\": true\n }\n ],\n \"StackTrace\": \"Stack trace here...\"\n}"},{"id":"9532b6d6-0ed0-41ba-aecd-c53ebdadead0","name":"Specific custom field","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}"}],"url":{"raw":"{{envName}}/api/AgentCustomField?agentId=278&customFieldId=1&userId=1","host":["{{envName}}"],"path":["api","AgentCustomField"],"query":[{"key":"agentId","value":"278","description":"REQURIED: The AgentID whose value you want to check. AgentIDs can be found in GET Agent or GET AgentList"},{"key":"customFieldId","value":"1","description":"REQUIRED: This field must be included but does not require a value. By including a value you can check for the specific custom property assigned to the agent or, if left blank, all custom values will be returned."},{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruGwK58YpSPNvXh4pQfzEwa007/xaLWMBQY="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Fri, 16 Aug 2024 21:43:45 GMT"},{"key":"Content-Length","value":"319"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": {\n \"CustomFieldId\": 1,\n \"CurrentValue\": \"086\",\n \"AgentId\": 278,\n \"CustomFieldName\": \"Performance Score\",\n \"CustomFieldRequired\": false,\n \"CustomFieldSize\": 5,\n \"CustomFieldDefaultValue\": null,\n \"CustomFieldDesc\": \"\",\n \"SourceCulture\": null,\n \"UserId\": 1\n },\n \"StackTrace\": \"Stack trace here...\"\n}"}],"_postman_id":"45537c45-9526-43bf-a23c-60c344c6ff04"},{"name":"AgentCustomField","event":[{"listen":"prerequest","script":{"id":"58b10e6f-be5d-41f7-a278-003cc7b2d45b","exec":[""],"type":"text/javascript","packages":{}}},{"listen":"test","script":{"id":"cf0c0602-57b7-4b51-8f8b-d4425b8f7520","exec":[""],"type":"text/javascript","packages":{}}}],"id":"8dbff8cc-1819-4135-a3e1-fb1a810f5c58","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}"}],"body":{"mode":"urlencoded","urlencoded":[{"key":"transactionFlagId","value":"1","description":"REQUIRED: This field expects an integer that defines what type of action to take. 1 = INSERT, 2 = UPDATE
\n","type":"text"},{"key":"agentId","value":"278","type":"text","description":"REQURIED: The AgentID whose value you want to check. AgentIDs can be found in GET Agent or GET AgentList
\n"},{"key":"customFieldId","value":"2","type":"text","description":"REQUIRED: This field defines which custom property is being updated. The field expects an integer value. Use GET CustomProperties to get a list of the various custom Fields available.
\n"},{"key":"userId","value":"1","type":"text","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList
\n"},{"key":"value","value":"972 258-9999","description":"REQUIRED: The value to assign to the specific Custom Field.
\n","type":"text"}]},"url":"{{envName}}/api/AgentCustomField","description":"The GET AgentCustomField lets you see what values are assigned to agents' Custom fields. This field is a custom user property that can be anything you want such as Emergency Contact #, the latest Performance Score for the agent, or an alternate ID for integration between multiple systems.
\nYou can include the customFieldId if you know it or leave the field NULL to get a list of all currently assigned values.
\nThis AgentCustomField works hand in hand with the GET CustomProperties which will show you a list of the fields
\n","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","AgentCustomField"],"host":["{{envName}}"],"query":[],"variable":[]}},"response":[{"id":"a2489198-1686-4978-92c6-56deda978b76","name":"1 - INSERT","originalRequest":{"method":"POST","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}"}],"body":{"mode":"urlencoded","urlencoded":[{"key":"transactionFlagId","value":"1","description":"REQUIRED: This field expects an integer that defines what type of action to take. 1 = INSERT, 2 = UPDATE","type":"text"},{"key":"agentId","value":"278","type":"text","description":"REQURIED: The AgentID whose value you want to check. AgentIDs can be found in GET Agent or GET AgentList"},{"key":"customFieldId","value":"2","type":"text","description":"REQUIRED: This field defines which custom property is being updated. The field expects an integer value. Use GET CustomProperties to get a list of the various custom Fields available. "},{"key":"userId","value":"1","type":"text","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList"},{"key":"value","value":"972 258-8888","description":"REQUIRED: The value to assign to the specific Custom Field. ","type":"text"}]},"url":"{{envName}}/api/AgentCustomField"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruGwK58YpSPNveC6YWfnLZf2wNl+wjhjw5c="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Fri, 16 Aug 2024 21:55:22 GMT"},{"key":"Content-Length","value":"317"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": {\n \"CustomFieldId\": 2,\n \"CurrentValue\": \"972 258-8888\",\n \"AgentId\": 278,\n \"CustomFieldName\": null,\n \"CustomFieldRequired\": null,\n \"CustomFieldSize\": null,\n \"CustomFieldDefaultValue\": null,\n \"CustomFieldDesc\": null,\n \"SourceCulture\": null,\n \"UserId\": 1\n },\n \"StackTrace\": \"Stack trace here...\"\n}"},{"id":"a0602d95-b918-4eee-9eaa-aa17645572e2","name":"2 - UPDATE","originalRequest":{"method":"POST","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}"}],"body":{"mode":"urlencoded","urlencoded":[{"key":"transactionFlagId","value":"2","description":"REQUIRED: This field expects an integer that defines what type of action to take. 1 = INSERT, 2 = UPDATE","type":"text"},{"key":"agentId","value":"278","type":"text","description":"REQURIED: The AgentID whose value you want to check. AgentIDs can be found in GET Agent or GET AgentList"},{"key":"customFieldId","value":"2","type":"text","description":"REQUIRED: This field defines which custom property is being updated. The field expects an integer value. Use GET CustomProperties to get a list of the various custom Fields available. "},{"key":"userId","value":"1","type":"text","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList"},{"key":"value","value":"972 258-9999","description":"REQUIRED: The value to assign to the specific Custom Field. ","type":"text"}]},"url":"{{envName}}/api/AgentCustomField"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruGwK58YpSPNvRqMWbV0tTV4zDY8IwqssCA="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Fri, 16 Aug 2024 21:56:16 GMT"},{"key":"Content-Length","value":"317"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": {\n \"CustomFieldId\": 2,\n \"CurrentValue\": \"972 258-9999\",\n \"AgentId\": 278,\n \"CustomFieldName\": null,\n \"CustomFieldRequired\": null,\n \"CustomFieldSize\": null,\n \"CustomFieldDefaultValue\": null,\n \"CustomFieldDesc\": null,\n \"SourceCulture\": null,\n \"UserId\": 1\n },\n \"StackTrace\": \"Stack trace here...\"\n}"}],"_postman_id":"8dbff8cc-1819-4135-a3e1-fb1a810f5c58"},{"name":"CustomProperties","event":[{"listen":"prerequest","script":{"id":"ffb46ba6-0aa0-4bde-bcb9-2529601605f1","exec":[""],"type":"text/javascript"}},{"listen":"test","script":{"id":"3adfee9f-ab4a-4843-bd4d-19906d6af0a4","exec":[""],"type":"text/javascript"}}],"id":"da2ee054-f169-4a76-afd0-1d60645fd505","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","type":"text"}],"body":{"mode":"urlencoded","urlencoded":[{"key":"transactionFlagId","value":"1","description":"REQUIRED: This flag indicates which action you are taking. 1 = INSERT, 2 = UPDATE, 3 = DELETE
\n","type":"text"},{"key":"Id","value":"","description":"REQUIRED on UPDATE and DELETE: The ID field indicates which custom property you intend to update/delete. The ID is generated during the insert process, therefore you do not include it when adding a new Custom Field.
\n","type":"text"},{"key":"name","value":"ADP ID","description":"REQUIRED on INSERT and UPDATE: A String value indicating the name of the custom field you want to add.
\n","type":"text"},{"key":"description","value":"This field helps match IDs between CommunityWFM and ADP. This field expects the agent's ADP ID.","description":"REQUIRED: A String value indicating the description of the custom field you want to add.
\n","type":"text"},{"key":"isRequired","value":"false","description":"REQUIRED on INSERT and UPDATE: This boolean value determines if every agent is required to have this field when being created.
\n","type":"text"},{"key":"defaultValue","value":"NULL","description":"REQUIRED on INSERT and UPDATE: This string field defines the default value.
\n","type":"text"},{"key":"displayWidth","value":"6","description":"REQUIRED on INSERT and UPDATE: This field defines how many characters can be included in this field. A phone number, for example, would be 10. A zip code would be 5.
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\nCommon endpoints include:
\n- \n
- \n \n
- \n \n
- \n \n
- \n \n
- \n \n
- \n \n
- \n \n
NOTE: When adding an agent with POST Agent, you'll need to designate if the agent is active or not using the AgentEmploymentDate endpoint.
\nAgent Lifecycle Guide:
\nIf you've never worked with CommunityWFM before, we've put together the following guide to walk through the full lifecycle of an agent from their initial creation to their end of employment. We’ll show both the user experience perspective as well as the endpoints used under the hood to power each step and their responses.
\nStep 1 is creating the user. The agent is active the moment the user is created by clicking save as shown in the screenshot below. Even a user with nothing but a first and last name will already be listed as active.
\nOnce save is pressed we POST to the Agent endpoint. Below are the endpoints used above as well as the response received.
\nPOST: Agent
Parameters:
\n\n• transactionFlagId: 1
\n
• defaultWorkTypeId: 13
• supervisorId:
• timeZoneId:
• employeeClassificationId:
• siteId: 2
• firstName: Jim
• lastName: Milton
• middleInitial: C
• hireDate: 2024/10/01
• employeeId: jmilton
• title: Acquisitions Associate
• emailAddress: jmilton@vanderlinde.net
• roleId: 100
• tiebreakValue: 0
• loginId:
• password:
• externalLoginId:
• userTags:
• userId: 1
• useDefaultLogin: false
• applyToDataSource: false
• dataSourceId:
• localeId:
Response:
\n\n\n{
\n
\"validationErrors\": [],
\"Message\": \"\",
\"Success\": true,
\"ExceptionResult\": null,
\"Data\": {
\"LoginId\": \"jmilton\",
\"HireDate\": \"1897-05-13T00:00:00\",
\"LastName\": \"Milton\",
\"WorkType\": 1,
\"EmployeeId\": \"jmilton\",
\"EmailAddress\": \"jmilton@vanderlinde.com\",
\"UseDefaultTimezone\": null,
\"AgentId\": 550,
\"Title\": \"Acquisitions Associate\",
\"ThemeId\": null,
\"ThemeName\": null,
\"FirstName\": \"Jim\",
\"ActivityId\": 12,
\"TimeZoneId\": 20,
\"Tiebreaker\": 0,
\"EmployeeClassificationId\": 1,
\"MiddleInitial\": \"C\",
\"SupervisorId\": null,
\"RoleId\": 100,
\"ImageUrl\": null,
\"LoginTime\": null,
\"DeviceLoginId\": null,
\"IsDefaultDeviceLoginId\": null,
\"SyncSourceCount\": null,
\"PendingChangeCount\": null,
\"LeafActivityCount\": null,
\"ExternalUserId\": null,
\"DefaultFirstDayOfScheduleWeek\": null,
\"IsActive\": false,
\"UserTags\": \"test123\",
\"SecurityKeyCount\": 0,
\"PtoPolicyId\": null,
\"CurrentRAPId\": null,
\"SupervisorName\": null,
\"LocaleId\": null,
\"AssignedLocaleId\": null,
\"MaskOnExit\": null,
\"IsMasked\": null,
\"CreateDate\": null,
\"LastUpdate\": null,
\"FullName\": \"Milton, Jim C\",
\"Name\": \"Milton, Jim C\",
\"Description\": \"Acquisitions Associate\",
\"Icon\": \"agent.wfmsgimg?type=0&agentid=550\",
\"SourceCulture\": null,
\"UserId\": null
},
\"StackTrace\": \"Stack trace here...\"
}
Step 2 we add the user’s login credentials. This is performed on a separate tab in the CommunityWFM user interface, and this process uses 1 endpoint but 2 separate calls to add the User ID and then set the password.
\nOnce again, as save is pressed we then POST to Agent:
\nPOST: Agent
Parameters:
\n\n• transactionFlagId: 5
\n
• id: 550
• defaultWorkTypeId:
• supervisorId:
• timeZoneId:
• employeeClassificationId:
• siteId:
• firstName:
• lastName:
• middleInitial:
• hireDate:
• employeeId:
• title:
• emailAddress:
• roleId:
• tiebreakValue:
• loginId: jmilton@vanderlinde.net
• password:
• externalLoginId:
• userTags:
• userId: 1
• useDefaultLogin: false
• applyToDataSource: false
• dataSourceId:
• localeId:
• makeTransitionOnMask: false
Response:
\n\n\n{
\n
\"validationErrors\": [],
\"Message\": \"\",
\"Success\": true,
\"ExceptionResult\": null,
\"Data\": {
\"LoginId\": jmilton@vanderlinde.net,
\"HireDate\": \"2024-10-01T00:00:00\",
\"LastName\": \"Milton\",
\"WorkType\": 13,
\"EmployeeId\": \"jmilton\",
\"EmailAddress\": jmilton@vanderlinde.net,
\"UseDefaultTimezone\": true,
\"AgentId\": 550,
\"Title\": \"Acquisitions Associate\",
\"ThemeId\": 1,
\"ThemeName\": \"Default\",
\"FirstName\": \"Jim\",
\"ActivityId\": 2,
\"TimeZoneId\": 20,
\"Tiebreaker\": 0,
\"EmployeeClassificationId\": null,
\"MiddleInitial\": \"C\",
\"SupervisorId\": null,
\"RoleId\": 100,
\"ImageUrl\": \"no_photo.jpg\",
\"LoginTime\": null,
\"DeviceLoginId\": null,
\"IsDefaultDeviceLoginId\": null,
\"SyncSourceCount\": 0,
\"PendingChangeCount\": 5,
\"LeafActivityCount\": 0,
\"ExternalUserId\": null,
\"DefaultFirstDayOfScheduleWeek\": 1,
\"IsActive\": true,
\"UserTags\": \"\",
\"SecurityKeyCount\": 105,
\"PtoPolicyId\": null,
\"CurrentRAPId\": null,
\"SupervisorName\": \"None\",
\"LocaleId\": null,
\"AssignedLocaleId\": 1,
\"MaskOnExit\": false,
\"IsMasked\": false,
\"CreateDate\": \"2024-10-01T17:40:24.32\",
\"LastUpdate\": \"2024-10-01T17:40:24.32\",
\"FullName\": \"Milton, Jim C\",
\"Name\": \"Milton, Jim C\",
\"Description\": \"Acquisitions Associate\",
\"Icon\": \"agent.wfmsgimg?type=0&agentid=550\",
\"SourceCulture\": \"en-us\",
\"UserId\": null
},
\"StackTrace\": \"Stack trace here...\"
}
The second call is when the password is set. The API returns null for the majority of the values as a security precaution, so the isActive will appear to be false but that’s just due to that null value. A GET to the Agent endpoint would show the agent is actually active.
\nPOST: Agent
Parameters:
\n\n• transactionFlagId: 6
\n
• id: 550
• defaultWorkTypeId:
• supervisorId:
• timeZoneId:
• employeeClassificationId:
• siteId:
• firstName:
• lastName:
• middleInitial:
• hireDate:
• employeeId:
• title:
• emailAddress:
• roleId:
• tiebreakValue:
• loginId: jmilton@vanderlinde.net
• password: password
• externalLoginId:
• userTags:
• userId: 1
• useDefaultLogin: false
• applyToDataSource: false
• dataSourceId:
• localeId:
• makeTransitionOnMask: false
Response:
\n\n\n{
\n
\"validationErrors\": [],
\"Message\": \"\",
\"Success\": true,
\"ExceptionResult\": null,
\"Data\": {
\"LoginId\": null,
\"HireDate\": null,
\"LastName\": null,
\"WorkType\": null,
\"EmployeeId\": null,
\"EmailAddress\": null,
\"UseDefaultTimezone\": null,
\"AgentId\": 550,
\"Title\": null,
\"ThemeId\": null,
\"ThemeName\": null,
\"FirstName\": null,
\"ActivityId\": null,
\"TimeZoneId\": null,
\"Tiebreaker\": null,
\"EmployeeClassificationId\": null,
\"MiddleInitial\": null,
\"SupervisorId\": null,
\"RoleId\": null,
\"ImageUrl\": null,
\"LoginTime\": null,
\"DeviceLoginId\": null,
\"IsDefaultDeviceLoginId\": null,
\"SyncSourceCount\": null,
\"PendingChangeCount\": null,
\"LeafActivityCount\": null,
\"ExternalUserId\": null,
\"DefaultFirstDayOfScheduleWeek\": null,
\"IsActive\": false,
\"UserTags\": null,
\"SecurityKeyCount\": 0,
\"PtoPolicyId\": null,
\"CurrentRAPId\": null,
\"SupervisorName\": null,
\"LocaleId\": null,
\"AssignedLocaleId\": null,
\"MaskOnExit\": null,
\"IsMasked\": null,
\"CreateDate\": null,
\"LastUpdate\": null,
\"FullName\": \", \",
\"Name\": \", \",
\"Description\": null,
\"Icon\": \"agent.wfmsgimg?type=0&agentid=550\",
\"SourceCulture\": null,
\"UserId\": null
},
\"StackTrace\": \"Stack trace here...\"
}
Step 3 we can now check our agent's status or change their Employment History if needed. The only place in the User Experience to see the agent’s Active/Inactive status is in Settings>People>Current List>Agent's Name>Employent Transitions. Here we can confirm that the agent is indeed Active.
\nWhen our sample agent, Jim Milton, is promoted we can choose to track that in employment history here if want by leaving the transition type to active and creating a comment refelecting that promotion for record keeping purposes. Or if we’re looking to change Jim Milton to inactive, such as when retiring, terminated, or even just for maintenance, we use the Employment History to make that change in active status. We'll retire our Jim Milton sample character 1 day from today (10/1/2024 in our example scenario).
\nOnce this page is saved the POST is made as shown below.
\nPOST: AgentEmploymentDate
Parameters:
\n\n• agentId: 550
\n
• transitionDate: 2024/10/02
• active: false
• who: Account, Service
• comments: Retiring
• userId: 1
Response:
\n\n\n{
\n
\"Message\": \"\",
\"Success\": true,
\"ExceptionResult\": null,
\"Data\": {
\"CreatedBy\": \"Account, Service\",
\"Comments\": \"Retiring\",
\"TransitionDate\": \"2024-10-02T00:00:00\",
\"Active\": false,
\"AgentId\": 550,
\"SourceCulture\": null,
\"UserId\": 1
},
\"StackTrace\": \"Stack trace here...\"
}
When the transition date is reached the status will change as shown below. If the date is set for the current date the inactive status is immediate.
\nAll transitions between employment can be tracked with this process and by using active/inactive we can maintain the agent’s records that would be lost by using the DELETE transaction from POST Agent.
\nGeneral Rule:
\n- \n
Agent DELETE is used for agents made by mistake or who have no records connected to them within CommunityWFM
\n \nagentEmploymentDate is used for status changes for agents who were intentionally created/created correctly, but are not needed in an active status.
\n \n
And that’s it for managing an employee’s typical lifecycle within the organization. I hope you found this guide helpful, but if you have any questions do not hesitate to contact us and we’ll be happy to help!
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\"CommunityWeb.Application.Framework.Activity.CommunityVirtualActivity\",\n \"EditPage\": \"~/UI/Activities/virtual-activity-hub.aspx\",\n \"sa_media_type_id\": null,\n \"MediaTypeDesc\": null,\n \"AverageWage\": null,\n \"ValuePath\": \"1_95\",\n \"PeopleAssigned\": 0,\n \"Icon\": \"earth_network.png\",\n \"AgentTemplatesAssigned\": 0\n },\n {\n \"sa_activity_id\": 96,\n \"parent_id\": 63,\n \"name\": \"BPO C\",\n \"description\": \"BPO C\",\n \"overtime_rate\": 0,\n \"overtime_hours\": 0,\n \"overtime_allowed\": false,\n \"seats\": 500,\n \"twentyfourhour\": false,\n \"site\": false,\n \"time_zone_idx\": null,\n \"CreateDate\": \"2020-09-24T08:23:52.24\",\n \"LastUpdate\": null,\n \"sa_activity_type_id\": 2,\n \"ActivityTypeName\": \"Subordinate Activity\",\n \"ActivityTypeDesc\": \"Defines either a reporting and volume collection rollup for data source connection points or other subordinate activities.\",\n \"ActivityTypeIcon\": \"telephone.png\",\n \"ActivityTypeIsParent\": 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\"Proficiency\": 0,\n \"TypeName\": \"Reporting Rollup Activity\",\n \"TypeDescription\": \"Defines an activity used as a reporting rollup device.\",\n \"Icon\": \"folder.png\",\n \"EditPage\": \"~/UI/Activities/rollup-activity-hub.aspx\",\n \"MediaTypeId\": null,\n \"ActivityTypeId\": 5,\n \"LegacyIconPath\": \"~/Images/Icons/g/16/folder.png\"\n },\n {\n \"sa_activity_id\": 5,\n \"parent_id\": 2,\n \"name\": \"Multimedia Sales\",\n \"description\": \"\",\n \"seats\": 0,\n \"site\": false,\n \"time_zone_idx\": null,\n \"overtime_rate\": 0,\n \"overtime_hours\": 0,\n \"overtime_allowed\": false,\n \"twentyfourhour\": false,\n \"AgentIsAssigned\": true,\n \"Proficiency\": 1,\n \"TypeName\": \"Reporting Rollup Activity\",\n \"TypeDescription\": \"Defines an activity used as a reporting rollup device.\",\n \"Icon\": \"folder.png\",\n \"EditPage\": \"~/UI/Activities/rollup-activity-hub.aspx\",\n \"MediaTypeId\": null,\n \"ActivityTypeId\": 5,\n \"LegacyIconPath\": 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\"ActivityTypeId\": 5,\n \"LegacyIconPath\": \"~/Images/Icons/g/16/folder.png\"\n },\n {\n \"sa_activity_id\": 9,\n \"parent_id\": 3,\n \"name\": \"Billing\",\n \"description\": \"General Billing\",\n \"seats\": 999,\n \"site\": false,\n \"time_zone_idx\": null,\n \"overtime_rate\": 0,\n \"overtime_hours\": 0,\n \"overtime_allowed\": false,\n \"twentyfourhour\": false,\n \"AgentIsAssigned\": false,\n \"Proficiency\": 0,\n \"TypeName\": \"Subordinate Activity\",\n \"TypeDescription\": \"Defines either a reporting and volume collection rollup for data source connection points or other subordinate activities.\",\n \"Icon\": \"telephone.png\",\n \"EditPage\": \"~/UI/Activities/activity-hub.aspx\",\n \"MediaTypeId\": 1,\n \"ActivityTypeId\": 2,\n \"LegacyIconPath\": \"~/Images/Icons/g/16/telephone.png\"\n },\n {\n \"sa_activity_id\": 11,\n \"parent_id\": 3,\n \"name\": \"Customer Success\",\n \"description\": \"Service\",\n \"seats\": 999,\n \"site\": false,\n \"time_zone_idx\": null,\n \"overtime_rate\": 0,\n \"overtime_hours\": 0,\n \"overtime_allowed\": false,\n \"twentyfourhour\": false,\n \"AgentIsAssigned\": false,\n \"Proficiency\": 0,\n \"TypeName\": \"Subordinate Activity\",\n \"TypeDescription\": \"Defines either a reporting and volume collection rollup for data source connection points or other subordinate activities.\",\n \"Icon\": \"telephone.png\",\n \"EditPage\": \"~/UI/Activities/activity-hub.aspx\",\n \"MediaTypeId\": 1,\n \"ActivityTypeId\": 2,\n \"LegacyIconPath\": \"~/Images/Icons/g/16/telephone.png\"\n },\n {\n \"sa_activity_id\": 10,\n \"parent_id\": 3,\n \"name\": \"New Customer Sales\",\n \"description\": \"New customer\",\n \"seats\": 999,\n \"site\": false,\n \"time_zone_idx\": null,\n \"overtime_rate\": 0,\n \"overtime_hours\": 0,\n \"overtime_allowed\": false,\n \"twentyfourhour\": false,\n \"AgentIsAssigned\": false,\n \"Proficiency\": 0,\n \"TypeName\": \"Subordinate Activity\",\n \"TypeDescription\": \"Defines either a reporting and volume collection rollup for data source connection points or other subordinate activities.\",\n \"Icon\": \"telephone.png\",\n \"EditPage\": \"~/UI/Activities/activity-hub.aspx\",\n \"MediaTypeId\": 1,\n \"ActivityTypeId\": 2,\n \"LegacyIconPath\": \"~/Images/Icons/g/16/telephone.png\"\n },\n {\n \"sa_activity_id\": 101,\n \"parent_id\": 3,\n \"name\": \"Outbound \",\n \"description\": \"\",\n \"seats\": 78,\n \"site\": false,\n \"time_zone_idx\": null,\n \"overtime_rate\": 0,\n \"overtime_hours\": 0,\n \"overtime_allowed\": false,\n \"twentyfourhour\": false,\n \"AgentIsAssigned\": false,\n \"Proficiency\": 0,\n \"TypeName\": \"Subordinate Activity\",\n \"TypeDescription\": \"Defines either a reporting and volume collection rollup for data source connection points or other subordinate activities.\",\n \"Icon\": \"telephone.png\",\n \"EditPage\": \"~/UI/Activities/activity-hub.aspx\",\n \"MediaTypeId\": 1,\n \"ActivityTypeId\": 2,\n \"LegacyIconPath\": \"~/Images/Icons/g/16/telephone.png\"\n },\n {\n \"sa_activity_id\": 12,\n \"parent_id\": 3,\n \"name\": \"Tier 1 support\",\n \"description\": \"Tier 1 support\",\n \"seats\": 999,\n \"site\": false,\n \"time_zone_idx\": null,\n \"overtime_rate\": 0,\n \"overtime_hours\": 0,\n \"overtime_allowed\": false,\n \"twentyfourhour\": false,\n \"AgentIsAssigned\": false,\n \"Proficiency\": 0,\n \"TypeName\": \"Subordinate Activity\",\n \"TypeDescription\": \"Defines either a reporting and volume collection rollup for data source connection points or other subordinate activities.\",\n \"Icon\": \"telephone.png\",\n \"EditPage\": \"~/UI/Activities/activity-hub.aspx\",\n \"MediaTypeId\": 1,\n \"ActivityTypeId\": 2,\n \"LegacyIconPath\": \"~/Images/Icons/g/16/telephone.png\"\n },\n {\n \"sa_activity_id\": 24,\n \"parent_id\": 5,\n \"name\": \"Sales Chat\",\n \"description\": \"\",\n \"seats\": 999,\n \"site\": false,\n \"time_zone_idx\": null,\n \"overtime_rate\": 0,\n \"overtime_hours\": 0,\n \"overtime_allowed\": false,\n \"twentyfourhour\": false,\n \"AgentIsAssigned\": true,\n \"Proficiency\": 1,\n \"TypeName\": \"Subordinate Activity\",\n \"TypeDescription\": \"Defines either a reporting and volume collection rollup for data source connection points or other subordinate activities.\",\n \"Icon\": \"messages.png\",\n \"EditPage\": \"~/UI/Activities/activity-hub.aspx\",\n \"MediaTypeId\": 3,\n \"ActivityTypeId\": 2,\n \"LegacyIconPath\": \"~/Images/Icons/g/16/messages.png\"\n },\n {\n \"sa_activity_id\": 23,\n \"parent_id\": 5,\n \"name\": \"Sales Email\",\n \"description\": \"\",\n \"seats\": 999,\n \"site\": false,\n \"time_zone_idx\": null,\n \"overtime_rate\": 0,\n \"overtime_hours\": 0,\n \"overtime_allowed\": false,\n \"twentyfourhour\": false,\n \"AgentIsAssigned\": true,\n \"Proficiency\": 1,\n \"TypeName\": \"Subordinate Activity\",\n \"TypeDescription\": \"Defines either a reporting and volume collection rollup for data source connection points or other subordinate activities.\",\n \"Icon\": \"mail.png\",\n \"EditPage\": \"~/UI/Activities/activity-hub.aspx\",\n \"MediaTypeId\": 2,\n \"ActivityTypeId\": 2,\n \"LegacyIconPath\": \"~/Images/Icons/g/16/mail.png\"\n },\n {\n \"sa_activity_id\": 19,\n \"parent_id\": 7,\n \"name\": \"Devloper support\",\n \"description\": \"\",\n \"seats\": 150,\n \"site\": false,\n \"time_zone_idx\": null,\n \"overtime_rate\": 0,\n \"overtime_hours\": 0,\n \"overtime_allowed\": false,\n \"twentyfourhour\": false,\n \"AgentIsAssigned\": false,\n \"Proficiency\": 0,\n \"TypeName\": \"Subordinate Activity\",\n \"TypeDescription\": \"Defines either a reporting and volume collection rollup for data source connection points or other subordinate activities.\",\n \"Icon\": \"telephone.png\",\n \"EditPage\": \"~/UI/Activities/activity-hub.aspx\",\n \"MediaTypeId\": 1,\n \"ActivityTypeId\": 2,\n \"LegacyIconPath\": \"~/Images/Icons/g/16/telephone.png\"\n },\n {\n \"sa_activity_id\": 18,\n \"parent_id\": 7,\n \"name\": \"Tier 2\",\n \"description\": \"\",\n \"seats\": 150,\n \"site\": false,\n \"time_zone_idx\": null,\n \"overtime_rate\": 0,\n \"overtime_hours\": 0,\n \"overtime_allowed\": false,\n \"twentyfourhour\": false,\n \"AgentIsAssigned\": false,\n \"Proficiency\": 0,\n \"TypeName\": \"Subordinate Activity\",\n \"TypeDescription\": \"Defines either a reporting and volume collection rollup for data source connection points or other subordinate activities.\",\n \"Icon\": \"telephone.png\",\n \"EditPage\": \"~/UI/Activities/activity-hub.aspx\",\n \"MediaTypeId\": 1,\n \"ActivityTypeId\": 2,\n \"LegacyIconPath\": \"~/Images/Icons/g/16/telephone.png\"\n },\n {\n \"sa_activity_id\": 17,\n \"parent_id\": 7,\n \"name\": \"Tier 3\",\n \"description\": \"\",\n \"seats\": 150,\n \"site\": false,\n \"time_zone_idx\": null,\n \"overtime_rate\": 0,\n \"overtime_hours\": 0,\n \"overtime_allowed\": false,\n \"twentyfourhour\": false,\n \"AgentIsAssigned\": false,\n \"Proficiency\": 0,\n 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\"MediaTypeId\": 2,\n \"ActivityTypeId\": 2,\n \"LegacyIconPath\": \"~/Images/Icons/g/16/mail.png\"\n },\n {\n \"sa_activity_id\": 20,\n \"parent_id\": 8,\n \"name\": \"Support Email \",\n \"description\": \"\",\n \"seats\": 150,\n \"site\": false,\n \"time_zone_idx\": null,\n \"overtime_rate\": 0,\n \"overtime_hours\": 0,\n \"overtime_allowed\": false,\n \"twentyfourhour\": false,\n \"AgentIsAssigned\": false,\n \"Proficiency\": 0,\n \"TypeName\": \"Subordinate Activity\",\n \"TypeDescription\": \"Defines either a reporting and volume collection rollup for data source connection points or other subordinate activities.\",\n \"Icon\": \"telephone.png\",\n \"EditPage\": \"~/UI/Activities/activity-hub.aspx\",\n \"MediaTypeId\": 1,\n \"ActivityTypeId\": 2,\n \"LegacyIconPath\": \"~/Images/Icons/g/16/telephone.png\"\n },\n {\n \"sa_activity_id\": 65,\n \"parent_id\": 63,\n \"name\": \"BPO A\",\n \"description\": \"BPO A\",\n \"seats\": 500,\n \"site\": false,\n \"time_zone_idx\": null,\n \"overtime_rate\": 0,\n \"overtime_hours\": 0,\n \"overtime_allowed\": false,\n \"twentyfourhour\": false,\n \"AgentIsAssigned\": false,\n \"Proficiency\": 0,\n \"TypeName\": \"Subordinate Activity\",\n \"TypeDescription\": \"Defines either a reporting and volume collection rollup for data source connection points or other subordinate activities.\",\n \"Icon\": \"telephone.png\",\n \"EditPage\": \"~/UI/Activities/activity-hub.aspx\",\n \"MediaTypeId\": 1,\n \"ActivityTypeId\": 2,\n \"LegacyIconPath\": \"~/Images/Icons/g/16/telephone.png\"\n },\n {\n \"sa_activity_id\": 66,\n \"parent_id\": 63,\n \"name\": \"BPO B\",\n \"description\": \"BPO B\",\n \"seats\": 500,\n \"site\": false,\n \"time_zone_idx\": null,\n \"overtime_rate\": 0,\n \"overtime_hours\": 0,\n \"overtime_allowed\": false,\n \"twentyfourhour\": false,\n \"AgentIsAssigned\": false,\n \"Proficiency\": 0,\n \"TypeName\": \"Subordinate Activity\",\n \"TypeDescription\": \"Defines either a reporting and volume collection rollup for data source connection points or other subordinate activities.\",\n \"Icon\": \"telephone.png\",\n \"EditPage\": \"~/UI/Activities/activity-hub.aspx\",\n \"MediaTypeId\": 1,\n \"ActivityTypeId\": 2,\n \"LegacyIconPath\": \"~/Images/Icons/g/16/telephone.png\"\n },\n {\n \"sa_activity_id\": 96,\n \"parent_id\": 63,\n \"name\": \"BPO C\",\n \"description\": \"BPO C\",\n \"seats\": 500,\n \"site\": false,\n \"time_zone_idx\": null,\n \"overtime_rate\": 0,\n \"overtime_hours\": 0,\n \"overtime_allowed\": false,\n \"twentyfourhour\": false,\n \"AgentIsAssigned\": false,\n \"Proficiency\": 0,\n \"TypeName\": \"Subordinate Activity\",\n \"TypeDescription\": \"Defines either a reporting and volume collection rollup for data source connection points or other subordinate activities.\",\n \"Icon\": \"telephone.png\",\n \"EditPage\": \"~/UI/Activities/activity-hub.aspx\",\n \"MediaTypeId\": 1,\n \"ActivityTypeId\": 2,\n \"LegacyIconPath\": \"~/Images/Icons/g/16/telephone.png\"\n }\n ],\n 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Dallas, TX\",\n \"description\": \"\",\n \"seats\": 450,\n \"site\": false,\n \"time_zone_idx\": 20,\n \"IsTwentyFour\": false,\n \"TypeName\": \"Physical Site\",\n \"TypeDescription\": \"Defines a physical location in your Enterprise\",\n \"Icon\": \"environment.png\",\n \"EditPage\": \"~/UI/Activities/site-activity-hub.aspx\",\n \"MediaTypeId\": null,\n \"sa_activity_type_id\": 1,\n \"HasChildren\": 1,\n \"IsForecastable\": false,\n \"IsSchedulable\": true,\n \"ExtendedName\": \"Site 1 - Dallas, TX\",\n \"AverageWage\": 15,\n \"ValuePath\": \"1_2\",\n \"SeqNo\": 2,\n \"LegacyIconPath\": \"~/Images/Icons/g/16/environment.png\"\n },\n {\n \"sa_activity_id\": 6,\n \"parent_id\": 1,\n \"name\": \"Site 2 - Nashville, TN\",\n \"description\": \"\",\n \"seats\": 150,\n \"site\": false,\n \"time_zone_idx\": 20,\n \"IsTwentyFour\": false,\n \"TypeName\": \"Physical Site\",\n \"TypeDescription\": \"Defines a physical location in your Enterprise\",\n \"Icon\": \"environment.png\",\n \"EditPage\": \"~/UI/Activities/site-activity-hub.aspx\",\n \"MediaTypeId\": null,\n \"sa_activity_type_id\": 1,\n \"HasChildren\": 1,\n \"IsForecastable\": false,\n \"IsSchedulable\": true,\n \"ExtendedName\": \"Site 2 - Nashville, TN\",\n \"AverageWage\": 12,\n \"ValuePath\": \"1_6\",\n \"SeqNo\": 3,\n \"LegacyIconPath\": \"~/Images/Icons/g/16/environment.png\"\n },\n {\n \"sa_activity_id\": 22,\n \"parent_id\": 1,\n \"name\": \"Site 3- Minneapolis, MN\",\n \"description\": \"\",\n \"seats\": 500,\n \"site\": false,\n \"time_zone_idx\": 20,\n \"IsTwentyFour\": false,\n \"TypeName\": \"Physical Site\",\n \"TypeDescription\": \"Defines a physical location in your Enterprise\",\n \"Icon\": \"environment.png\",\n \"EditPage\": \"~/UI/Activities/site-activity-hub.aspx\",\n \"MediaTypeId\": null,\n \"sa_activity_type_id\": 1,\n \"HasChildren\": 1,\n \"IsForecastable\": false,\n \"IsSchedulable\": true,\n \"ExtendedName\": \"Site 3- Minneapolis, MN\",\n \"AverageWage\": 20,\n \"ValuePath\": \"1_22\",\n \"SeqNo\": 4,\n \"LegacyIconPath\": \"~/Images/Icons/g/16/environment.png\"\n },\n {\n \"sa_activity_id\": 95,\n \"parent_id\": 1,\n \"name\": \"Virtual Activity\",\n \"description\": \"\",\n \"seats\": 0,\n \"site\": false,\n \"time_zone_idx\": null,\n \"IsTwentyFour\": false,\n \"TypeName\": \"Virtual Activity\",\n \"TypeDescription\": \"Defines an activity that is split between two or more physical locations but share contact volume.\",\n \"Icon\": \"earth_network.png\",\n \"EditPage\": \"~/UI/Activities/virtual-activity-hub.aspx\",\n \"MediaTypeId\": null,\n \"sa_activity_type_id\": 3,\n \"HasChildren\": 0,\n \"IsForecastable\": true,\n \"IsSchedulable\": false,\n \"ExtendedName\": \"Virtual Activity\",\n \"AverageWage\": null,\n \"ValuePath\": \"1_95\",\n \"SeqNo\": 5,\n \"LegacyIconPath\": \"~/Images/Icons/g/16/earth_network.png\"\n },\n {\n \"sa_activity_id\": 3,\n \"parent_id\": 2,\n \"name\": \"Customer Program Service\",\n \"description\": \"All Customer facing\",\n \"seats\": 0,\n \"site\": false,\n \"time_zone_idx\": null,\n \"IsTwentyFour\": false,\n \"TypeName\": \"Reporting Rollup Activity\",\n \"TypeDescription\": \"Defines an activity used as a reporting rollup device.\",\n \"Icon\": \"folder.png\",\n \"EditPage\": \"~/UI/Activities/rollup-activity-hub.aspx\",\n \"MediaTypeId\": null,\n \"sa_activity_type_id\": 5,\n \"HasChildren\": 1,\n \"IsForecastable\": false,\n \"IsSchedulable\": true,\n \"ExtendedName\": \"Site 1 - Dallas, TX>>Customer Program Service\",\n \"AverageWage\": null,\n \"ValuePath\": \"1_2_3\",\n \"SeqNo\": 6,\n \"LegacyIconPath\": \"~/Images/Icons/g/16/folder.png\"\n },\n {\n \"sa_activity_id\": 5,\n \"parent_id\": 2,\n \"name\": \"Multimedia Sales\",\n \"description\": \"\",\n \"seats\": 0,\n \"site\": false,\n \"time_zone_idx\": null,\n \"IsTwentyFour\": false,\n \"TypeName\": \"Reporting Rollup Activity\",\n \"TypeDescription\": \"Defines an activity used as a reporting rollup device.\",\n \"Icon\": \"folder.png\",\n \"EditPage\": \"~/UI/Activities/rollup-activity-hub.aspx\",\n \"MediaTypeId\": null,\n \"sa_activity_type_id\": 5,\n \"HasChildren\": 1,\n \"IsForecastable\": false,\n \"IsSchedulable\": true,\n \"ExtendedName\": \"Site 1 - Dallas, TX>>Multimedia Sales\",\n \"AverageWage\": null,\n \"ValuePath\": \"1_2_5\",\n \"SeqNo\": 7,\n \"LegacyIconPath\": \"~/Images/Icons/g/16/folder.png\"\n },\n {\n \"sa_activity_id\": 7,\n \"parent_id\": 6,\n \"name\": \"Help Desk\",\n \"description\": \"All Help desk\",\n \"seats\": 0,\n \"site\": false,\n \"time_zone_idx\": null,\n \"IsTwentyFour\": false,\n \"TypeName\": \"Reporting Rollup Activity\",\n \"TypeDescription\": \"Defines an activity used as a reporting rollup device.\",\n \"Icon\": \"folder.png\",\n \"EditPage\": \"~/UI/Activities/rollup-activity-hub.aspx\",\n \"MediaTypeId\": null,\n \"sa_activity_type_id\": 5,\n \"HasChildren\": 1,\n \"IsForecastable\": false,\n \"IsSchedulable\": true,\n \"ExtendedName\": \"Site 2 - Nashville, TN>>Help Desk\",\n \"AverageWage\": null,\n \"ValuePath\": \"1_6_7\",\n \"SeqNo\": 8,\n \"LegacyIconPath\": \"~/Images/Icons/g/16/folder.png\"\n },\n {\n \"sa_activity_id\": 8,\n \"parent_id\": 6,\n \"name\": \"Multimedia Support\",\n \"description\": \"\",\n \"seats\": 0,\n \"site\": false,\n \"time_zone_idx\": null,\n \"IsTwentyFour\": false,\n \"TypeName\": \"Reporting Rollup Activity\",\n \"TypeDescription\": \"Defines an activity used as a reporting rollup device.\",\n \"Icon\": \"folder.png\",\n \"EditPage\": \"~/UI/Activities/rollup-activity-hub.aspx\",\n \"MediaTypeId\": null,\n \"sa_activity_type_id\": 5,\n \"HasChildren\": 1,\n \"IsForecastable\": false,\n \"IsSchedulable\": true,\n \"ExtendedName\": \"Site 2 - Nashville, TN>>Multimedia Support\",\n \"AverageWage\": null,\n \"ValuePath\": \"1_6_8\",\n \"SeqNo\": 9,\n \"LegacyIconPath\": \"~/Images/Icons/g/16/folder.png\"\n },\n {\n \"sa_activity_id\": 63,\n \"parent_id\": 22,\n \"name\": \"Main Contact Center\",\n \"description\": \"All Calls combined\",\n \"seats\": 0,\n \"site\": false,\n \"time_zone_idx\": null,\n \"IsTwentyFour\": false,\n \"TypeName\": \"Reporting Rollup Activity\",\n \"TypeDescription\": \"Defines an activity used as a reporting rollup device.\",\n \"Icon\": \"folder.png\",\n \"EditPage\": \"~/UI/Activities/rollup-activity-hub.aspx\",\n \"MediaTypeId\": null,\n \"sa_activity_type_id\": 5,\n \"HasChildren\": 1,\n \"IsForecastable\": false,\n \"IsSchedulable\": true,\n \"ExtendedName\": \"Site 3- Minneapolis, MN>>Main Contact Center\",\n \"AverageWage\": null,\n \"ValuePath\": \"1_22_63\",\n \"SeqNo\": 10,\n \"LegacyIconPath\": \"~/Images/Icons/g/16/folder.png\"\n },\n {\n \"sa_activity_id\": 65,\n \"parent_id\": 95,\n \"name\": \"BPO A\",\n \"description\": \"BPO A\",\n \"seats\": 500,\n \"site\": false,\n \"time_zone_idx\": null,\n \"IsTwentyFour\": false,\n \"TypeName\": \"Subordinate Activity\",\n \"TypeDescription\": \"Defines either a reporting and volume collection rollup for data source connection points or other subordinate activities.\",\n \"Icon\": \"telephone.png\",\n \"EditPage\": \"~/UI/Activities/activity-hub.aspx\",\n \"MediaTypeId\": 1,\n \"sa_activity_type_id\": 2,\n \"HasChildren\": 0,\n \"IsForecastable\": true,\n \"IsSchedulable\": true,\n \"ExtendedName\": \"Site 3- Minneapolis, MN>>Main Contact Center>>BPO A\",\n \"AverageWage\": null,\n \"ValuePath\": \"1_22_63_65\",\n \"SeqNo\": 11,\n \"LegacyIconPath\": \"~/Images/Icons/g/16/telephone.png\"\n },\n {\n \"sa_activity_id\": 66,\n \"parent_id\": 95,\n \"name\": \"BPO B\",\n \"description\": \"BPO B\",\n \"seats\": 500,\n \"site\": false,\n \"time_zone_idx\": null,\n \"IsTwentyFour\": false,\n \"TypeName\": \"Subordinate Activity\",\n \"TypeDescription\": \"Defines either a reporting and volume collection rollup for data source connection points or other subordinate activities.\",\n \"Icon\": \"telephone.png\",\n \"EditPage\": \"~/UI/Activities/activity-hub.aspx\",\n \"MediaTypeId\": 1,\n \"sa_activity_type_id\": 2,\n \"HasChildren\": 0,\n \"IsForecastable\": true,\n \"IsSchedulable\": true,\n \"ExtendedName\": \"Site 3- Minneapolis, MN>>Main Contact Center>>BPO B\",\n \"AverageWage\": null,\n \"ValuePath\": \"1_22_63_66\",\n \"SeqNo\": 12,\n \"LegacyIconPath\": \"~/Images/Icons/g/16/telephone.png\"\n },\n {\n \"sa_activity_id\": 96,\n \"parent_id\": 95,\n \"name\": \"BPO C\",\n \"description\": \"BPO C\",\n \"seats\": 500,\n \"site\": false,\n \"time_zone_idx\": null,\n \"IsTwentyFour\": false,\n \"TypeName\": \"Subordinate Activity\",\n \"TypeDescription\": \"Defines either a reporting and volume collection rollup for data source connection points or other subordinate activities.\",\n \"Icon\": \"telephone.png\",\n \"EditPage\": \"~/UI/Activities/activity-hub.aspx\",\n \"MediaTypeId\": 1,\n \"sa_activity_type_id\": 2,\n \"HasChildren\": 0,\n \"IsForecastable\": true,\n \"IsSchedulable\": true,\n \"ExtendedName\": \"Site 3- Minneapolis, MN>>Main Contact Center>>BPO C\",\n \"AverageWage\": null,\n \"ValuePath\": \"1_22_63_96\",\n \"SeqNo\": 13,\n \"LegacyIconPath\": \"~/Images/Icons/g/16/telephone.png\"\n },\n {\n \"sa_activity_id\": 9,\n \"parent_id\": 3,\n \"name\": \"Billing\",\n \"description\": \"General Billing\",\n \"seats\": 999,\n \"site\": false,\n \"time_zone_idx\": null,\n \"IsTwentyFour\": false,\n \"TypeName\": \"Subordinate Activity\",\n \"TypeDescription\": \"Defines either a reporting and volume collection rollup for data source connection points or other subordinate activities.\",\n \"Icon\": \"telephone.png\",\n \"EditPage\": \"~/UI/Activities/activity-hub.aspx\",\n \"MediaTypeId\": 1,\n \"sa_activity_type_id\": 2,\n \"HasChildren\": 0,\n \"IsForecastable\": true,\n \"IsSchedulable\": true,\n \"ExtendedName\": \"Site 1 - Dallas, TX>>Customer Program Service>>Billing\",\n \"AverageWage\": null,\n \"ValuePath\": \"1_2_3_9\",\n \"SeqNo\": 14,\n \"LegacyIconPath\": \"~/Images/Icons/g/16/telephone.png\"\n },\n {\n \"sa_activity_id\": 11,\n \"parent_id\": 3,\n \"name\": \"Customer Success\",\n \"description\": \"Service\",\n \"seats\": 999,\n \"site\": false,\n \"time_zone_idx\": null,\n \"IsTwentyFour\": false,\n \"TypeName\": \"Subordinate Activity\",\n \"TypeDescription\": \"Defines either a reporting and volume collection rollup for data source connection points or other subordinate activities.\",\n \"Icon\": \"telephone.png\",\n \"EditPage\": \"~/UI/Activities/activity-hub.aspx\",\n \"MediaTypeId\": 1,\n \"sa_activity_type_id\": 2,\n \"HasChildren\": 0,\n \"IsForecastable\": true,\n \"IsSchedulable\": true,\n \"ExtendedName\": \"Site 1 - Dallas, TX>>Customer Program Service>>Customer Success\",\n \"AverageWage\": null,\n \"ValuePath\": \"1_2_3_11\",\n \"SeqNo\": 15,\n \"LegacyIconPath\": \"~/Images/Icons/g/16/telephone.png\"\n },\n {\n \"sa_activity_id\": 10,\n \"parent_id\": 3,\n \"name\": \"New Customer Sales\",\n \"description\": \"New customer\",\n \"seats\": 999,\n \"site\": false,\n \"time_zone_idx\": null,\n \"IsTwentyFour\": false,\n \"TypeName\": \"Subordinate Activity\",\n \"TypeDescription\": \"Defines either a reporting and volume collection rollup for data source connection points or other subordinate activities.\",\n \"Icon\": \"telephone.png\",\n \"EditPage\": \"~/UI/Activities/activity-hub.aspx\",\n \"MediaTypeId\": 1,\n \"sa_activity_type_id\": 2,\n \"HasChildren\": 0,\n \"IsForecastable\": true,\n \"IsSchedulable\": true,\n \"ExtendedName\": \"Site 1 - Dallas, TX>>Customer Program Service>>New Customer Sales\",\n \"AverageWage\": null,\n \"ValuePath\": \"1_2_3_10\",\n \"SeqNo\": 16,\n \"LegacyIconPath\": \"~/Images/Icons/g/16/telephone.png\"\n },\n {\n \"sa_activity_id\": 101,\n \"parent_id\": 3,\n \"name\": \"Outbound \",\n \"description\": \"\",\n \"seats\": 78,\n \"site\": false,\n \"time_zone_idx\": null,\n \"IsTwentyFour\": false,\n \"TypeName\": \"Subordinate Activity\",\n \"TypeDescription\": \"Defines either a reporting and volume collection rollup for data source connection points or other subordinate activities.\",\n \"Icon\": \"telephone.png\",\n \"EditPage\": \"~/UI/Activities/activity-hub.aspx\",\n \"MediaTypeId\": 1,\n \"sa_activity_type_id\": 2,\n \"HasChildren\": 0,\n \"IsForecastable\": true,\n \"IsSchedulable\": true,\n \"ExtendedName\": \"Site 1 - Dallas, TX>>Customer Program Service>>Outbound \",\n \"AverageWage\": null,\n \"ValuePath\": \"1_2_3_101\",\n \"SeqNo\": 17,\n \"LegacyIconPath\": \"~/Images/Icons/g/16/telephone.png\"\n },\n {\n \"sa_activity_id\": 12,\n \"parent_id\": 3,\n \"name\": \"Tier 1 support\",\n \"description\": \"Tier 1 support\",\n \"seats\": 999,\n \"site\": false,\n \"time_zone_idx\": null,\n \"IsTwentyFour\": false,\n \"TypeName\": \"Subordinate Activity\",\n \"TypeDescription\": \"Defines either a reporting and volume collection rollup for data source connection points or other subordinate activities.\",\n \"Icon\": \"telephone.png\",\n \"EditPage\": \"~/UI/Activities/activity-hub.aspx\",\n \"MediaTypeId\": 1,\n \"sa_activity_type_id\": 2,\n \"HasChildren\": 0,\n \"IsForecastable\": true,\n \"IsSchedulable\": true,\n \"ExtendedName\": \"Site 1 - Dallas, TX>>Customer Program Service>>Tier 1 support\",\n \"AverageWage\": null,\n \"ValuePath\": \"1_2_3_12\",\n \"SeqNo\": 18,\n \"LegacyIconPath\": \"~/Images/Icons/g/16/telephone.png\"\n },\n {\n \"sa_activity_id\": 24,\n \"parent_id\": 5,\n \"name\": \"Sales Chat\",\n \"description\": \"\",\n \"seats\": 999,\n \"site\": false,\n \"time_zone_idx\": null,\n \"IsTwentyFour\": false,\n \"TypeName\": \"Subordinate Activity\",\n \"TypeDescription\": \"Defines either a reporting and volume collection rollup for data source connection points or other subordinate activities.\",\n \"Icon\": \"messages.png\",\n \"EditPage\": \"~/UI/Activities/activity-hub.aspx\",\n \"MediaTypeId\": 3,\n \"sa_activity_type_id\": 2,\n \"HasChildren\": 0,\n \"IsForecastable\": true,\n \"IsSchedulable\": true,\n \"ExtendedName\": \"Site 1 - Dallas, TX>>Multimedia Sales>>Sales Chat\",\n \"AverageWage\": null,\n \"ValuePath\": \"1_2_5_24\",\n \"SeqNo\": 19,\n \"LegacyIconPath\": \"~/Images/Icons/g/16/messages.png\"\n },\n {\n \"sa_activity_id\": 23,\n \"parent_id\": 5,\n \"name\": \"Sales Email\",\n \"description\": \"\",\n \"seats\": 999,\n \"site\": false,\n \"time_zone_idx\": null,\n \"IsTwentyFour\": false,\n \"TypeName\": \"Subordinate Activity\",\n \"TypeDescription\": \"Defines either a reporting and volume collection rollup for data source connection points or other subordinate activities.\",\n \"Icon\": \"mail.png\",\n \"EditPage\": \"~/UI/Activities/activity-hub.aspx\",\n \"MediaTypeId\": 2,\n \"sa_activity_type_id\": 2,\n \"HasChildren\": 0,\n \"IsForecastable\": true,\n \"IsSchedulable\": true,\n \"ExtendedName\": \"Site 1 - Dallas, TX>>Multimedia Sales>>Sales Email\",\n \"AverageWage\": null,\n \"ValuePath\": \"1_2_5_23\",\n \"SeqNo\": 20,\n \"LegacyIconPath\": \"~/Images/Icons/g/16/mail.png\"\n },\n {\n \"sa_activity_id\": 19,\n \"parent_id\": 7,\n \"name\": \"Devloper support\",\n \"description\": \"\",\n \"seats\": 150,\n \"site\": false,\n \"time_zone_idx\": null,\n \"IsTwentyFour\": false,\n \"TypeName\": \"Subordinate Activity\",\n \"TypeDescription\": \"Defines either a reporting and volume collection rollup for data source connection points or other subordinate activities.\",\n \"Icon\": \"telephone.png\",\n \"EditPage\": \"~/UI/Activities/activity-hub.aspx\",\n \"MediaTypeId\": 1,\n \"sa_activity_type_id\": 2,\n \"HasChildren\": 0,\n \"IsForecastable\": true,\n \"IsSchedulable\": true,\n \"ExtendedName\": \"Site 2 - Nashville, TN>>Help Desk>>Devloper support\",\n \"AverageWage\": null,\n \"ValuePath\": \"1_6_7_19\",\n \"SeqNo\": 21,\n \"LegacyIconPath\": \"~/Images/Icons/g/16/telephone.png\"\n },\n {\n \"sa_activity_id\": 18,\n \"parent_id\": 7,\n \"name\": \"Tier 2\",\n \"description\": \"\",\n \"seats\": 150,\n \"site\": false,\n \"time_zone_idx\": null,\n \"IsTwentyFour\": false,\n \"TypeName\": \"Subordinate Activity\",\n \"TypeDescription\": \"Defines either a reporting and volume collection rollup for data source connection points or other subordinate activities.\",\n \"Icon\": \"telephone.png\",\n \"EditPage\": \"~/UI/Activities/activity-hub.aspx\",\n \"MediaTypeId\": 1,\n \"sa_activity_type_id\": 2,\n \"HasChildren\": 0,\n \"IsForecastable\": true,\n \"IsSchedulable\": true,\n \"ExtendedName\": \"Site 2 - Nashville, TN>>Help Desk>>Tier 2\",\n \"AverageWage\": null,\n \"ValuePath\": \"1_6_7_18\",\n \"SeqNo\": 22,\n \"LegacyIconPath\": \"~/Images/Icons/g/16/telephone.png\"\n },\n {\n \"sa_activity_id\": 17,\n \"parent_id\": 7,\n \"name\": \"Tier 3\",\n \"description\": \"\",\n \"seats\": 150,\n \"site\": false,\n \"time_zone_idx\": null,\n \"IsTwentyFour\": false,\n \"TypeName\": \"Subordinate Activity\",\n \"TypeDescription\": \"Defines either a reporting and volume collection rollup for data source connection points or other subordinate activities.\",\n \"Icon\": \"telephone.png\",\n \"EditPage\": \"~/UI/Activities/activity-hub.aspx\",\n \"MediaTypeId\": 1,\n \"sa_activity_type_id\": 2,\n \"HasChildren\": 0,\n \"IsForecastable\": true,\n \"IsSchedulable\": true,\n \"ExtendedName\": \"Site 2 - Nashville, TN>>Help Desk>>Tier 3\",\n \"AverageWage\": null,\n \"ValuePath\": \"1_6_7_17\",\n \"SeqNo\": 23,\n \"LegacyIconPath\": \"~/Images/Icons/g/16/telephone.png\"\n },\n {\n \"sa_activity_id\": 25,\n \"parent_id\": 8,\n \"name\": \"Support Chat\",\n \"description\": \"\",\n \"seats\": 150,\n \"site\": false,\n \"time_zone_idx\": null,\n \"IsTwentyFour\": false,\n \"TypeName\": \"Subordinate Activity\",\n \"TypeDescription\": \"Defines either a reporting and volume collection rollup for data source connection points or other subordinate activities.\",\n \"Icon\": \"mail.png\",\n \"EditPage\": \"~/UI/Activities/activity-hub.aspx\",\n \"MediaTypeId\": 2,\n \"sa_activity_type_id\": 2,\n \"HasChildren\": 0,\n \"IsForecastable\": true,\n \"IsSchedulable\": true,\n \"ExtendedName\": \"Site 2 - Nashville, TN>>Multimedia Support>>Support Chat\",\n \"AverageWage\": null,\n \"ValuePath\": \"1_6_8_25\",\n \"SeqNo\": 24,\n \"LegacyIconPath\": \"~/Images/Icons/g/16/mail.png\"\n },\n {\n \"sa_activity_id\": 20,\n \"parent_id\": 8,\n \"name\": \"Support Email \",\n \"description\": \"\",\n \"seats\": 150,\n \"site\": false,\n \"time_zone_idx\": null,\n \"IsTwentyFour\": false,\n \"TypeName\": \"Subordinate Activity\",\n \"TypeDescription\": \"Defines either a reporting and volume collection rollup for data source connection points or other subordinate activities.\",\n \"Icon\": \"telephone.png\",\n \"EditPage\": \"~/UI/Activities/activity-hub.aspx\",\n \"MediaTypeId\": 1,\n \"sa_activity_type_id\": 2,\n \"HasChildren\": 0,\n \"IsForecastable\": true,\n \"IsSchedulable\": true,\n \"ExtendedName\": \"Site 2 - Nashville, TN>>Multimedia Support>>Support Email \",\n \"AverageWage\": null,\n \"ValuePath\": \"1_6_8_20\",\n \"SeqNo\": 25,\n \"LegacyIconPath\": \"~/Images/Icons/g/16/telephone.png\"\n },\n {\n \"sa_activity_id\": 65,\n \"parent_id\": 63,\n \"name\": \"BPO A\",\n \"description\": \"BPO A\",\n \"seats\": 500,\n \"site\": false,\n \"time_zone_idx\": null,\n \"IsTwentyFour\": false,\n \"TypeName\": \"Subordinate Activity\",\n \"TypeDescription\": \"Defines either a reporting and volume collection rollup for data source connection points or other subordinate activities.\",\n \"Icon\": \"telephone.png\",\n \"EditPage\": \"~/UI/Activities/activity-hub.aspx\",\n \"MediaTypeId\": 1,\n \"sa_activity_type_id\": 2,\n \"HasChildren\": 0,\n \"IsForecastable\": true,\n \"IsSchedulable\": true,\n \"ExtendedName\": \"Site 3- Minneapolis, MN>>Main Contact Center>>BPO A\",\n \"AverageWage\": null,\n \"ValuePath\": \"1_22_63_65\",\n \"SeqNo\": 26,\n \"LegacyIconPath\": \"~/Images/Icons/g/16/telephone.png\"\n },\n {\n \"sa_activity_id\": 66,\n \"parent_id\": 63,\n \"name\": \"BPO B\",\n \"description\": \"BPO B\",\n \"seats\": 500,\n \"site\": false,\n \"time_zone_idx\": null,\n \"IsTwentyFour\": false,\n \"TypeName\": \"Subordinate Activity\",\n \"TypeDescription\": \"Defines either a reporting and volume collection rollup for data source connection points or other subordinate activities.\",\n \"Icon\": \"telephone.png\",\n \"EditPage\": \"~/UI/Activities/activity-hub.aspx\",\n \"MediaTypeId\": 1,\n \"sa_activity_type_id\": 2,\n \"HasChildren\": 0,\n \"IsForecastable\": true,\n \"IsSchedulable\": true,\n \"ExtendedName\": \"Site 3- Minneapolis, MN>>Main Contact Center>>BPO B\",\n \"AverageWage\": null,\n \"ValuePath\": \"1_22_63_66\",\n \"SeqNo\": 27,\n \"LegacyIconPath\": \"~/Images/Icons/g/16/telephone.png\"\n },\n {\n \"sa_activity_id\": 96,\n \"parent_id\": 63,\n \"name\": \"BPO C\",\n \"description\": \"BPO C\",\n \"seats\": 500,\n \"site\": false,\n \"time_zone_idx\": null,\n \"IsTwentyFour\": false,\n \"TypeName\": \"Subordinate Activity\",\n \"TypeDescription\": \"Defines either a reporting and volume collection rollup for data source connection points or other subordinate activities.\",\n \"Icon\": \"telephone.png\",\n \"EditPage\": \"~/UI/Activities/activity-hub.aspx\",\n \"MediaTypeId\": 1,\n \"sa_activity_type_id\": 2,\n \"HasChildren\": 0,\n \"IsForecastable\": true,\n \"IsSchedulable\": true,\n \"ExtendedName\": \"Site 3- Minneapolis, MN>>Main Contact Center>>BPO C\",\n \"AverageWage\": null,\n \"ValuePath\": \"1_22_63_96\",\n \"SeqNo\": 28,\n \"LegacyIconPath\": \"~/Images/Icons/g/16/telephone.png\"\n }\n ],\n \"StackTrace\": \"Stack trace here...\"\n}"},{"id":"4e35f2ab-e7d6-49a7-8d30-25234ea88598","name":"Activity Tree List - 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AgentIDs can be found in GET Agent or GET AgentList"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruFOhLqQWk4GPkALf9ggHuf6WqY/nyIAJlk="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Thu, 28 Mar 2024 20:17:07 GMT"},{"key":"Content-Length","value":"17967"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": [\n {\n \"sa_activity_id\": 1,\n \"parent_id\": null,\n \"name\": \"CommunityWFM\",\n \"description\": \"Company Name\",\n \"seats\": 2000,\n \"site\": true,\n \"time_zone_idx\": 20,\n \"IsTwentyFour\": true,\n \"TypeName\": \"Enterprise\",\n \"TypeDescription\": \"Defines properties of the organization as a whole\",\n \"Icon\": \"earth.png\",\n \"EditPage\": \"~/UI/Activities/enterprise-activity-hub.aspx\",\n \"MediaTypeId\": null,\n \"sa_activity_type_id\": 4,\n \"HasChildren\": 1,\n \"IsForecastable\": false,\n \"IsSchedulable\": false,\n \"ExtendedName\": \"\",\n \"AverageWage\": 7.25,\n \"ValuePath\": \"1\",\n \"SeqNo\": 1,\n \"LegacyIconPath\": \"~/Images/Icons/g/16/earth.png\"\n },\n {\n \"sa_activity_id\": 2,\n \"parent_id\": 1,\n \"name\": \"Site 1 - Dallas, TX\",\n \"description\": \"\",\n \"seats\": 450,\n \"site\": false,\n \"time_zone_idx\": 20,\n \"IsTwentyFour\": false,\n \"TypeName\": \"Physical Site\",\n \"TypeDescription\": \"Defines a physical location in your Enterprise\",\n \"Icon\": \"environment.png\",\n \"EditPage\": \"~/UI/Activities/site-activity-hub.aspx\",\n \"MediaTypeId\": null,\n \"sa_activity_type_id\": 1,\n \"HasChildren\": 1,\n \"IsForecastable\": false,\n \"IsSchedulable\": true,\n \"ExtendedName\": \"Site 1 - Dallas, TX\",\n \"AverageWage\": 15,\n \"ValuePath\": \"1_2\",\n \"SeqNo\": 2,\n \"LegacyIconPath\": \"~/Images/Icons/g/16/environment.png\"\n },\n {\n \"sa_activity_id\": 6,\n \"parent_id\": 1,\n \"name\": \"Site 2 - Nashville, TN\",\n \"description\": \"\",\n \"seats\": 150,\n \"site\": false,\n \"time_zone_idx\": 20,\n \"IsTwentyFour\": false,\n \"TypeName\": \"Physical Site\",\n \"TypeDescription\": \"Defines a physical location in your Enterprise\",\n \"Icon\": \"environment.png\",\n \"EditPage\": \"~/UI/Activities/site-activity-hub.aspx\",\n \"MediaTypeId\": null,\n \"sa_activity_type_id\": 1,\n \"HasChildren\": 1,\n \"IsForecastable\": false,\n \"IsSchedulable\": true,\n \"ExtendedName\": \"Site 2 - Nashville, TN\",\n \"AverageWage\": 12,\n \"ValuePath\": \"1_6\",\n \"SeqNo\": 3,\n \"LegacyIconPath\": \"~/Images/Icons/g/16/environment.png\"\n },\n {\n \"sa_activity_id\": 22,\n \"parent_id\": 1,\n \"name\": \"Site 3- Minneapolis, MN\",\n \"description\": \"\",\n \"seats\": 500,\n \"site\": false,\n \"time_zone_idx\": 20,\n \"IsTwentyFour\": false,\n \"TypeName\": \"Physical Site\",\n \"TypeDescription\": \"Defines a physical location in your Enterprise\",\n \"Icon\": \"environment.png\",\n \"EditPage\": \"~/UI/Activities/site-activity-hub.aspx\",\n \"MediaTypeId\": null,\n \"sa_activity_type_id\": 1,\n \"HasChildren\": 1,\n \"IsForecastable\": false,\n \"IsSchedulable\": true,\n \"ExtendedName\": \"Site 3- Minneapolis, MN\",\n \"AverageWage\": 20,\n \"ValuePath\": \"1_22\",\n \"SeqNo\": 4,\n \"LegacyIconPath\": \"~/Images/Icons/g/16/environment.png\"\n },\n {\n \"sa_activity_id\": 95,\n \"parent_id\": 1,\n \"name\": \"Virtual Activity\",\n \"description\": \"\",\n \"seats\": 0,\n \"site\": false,\n \"time_zone_idx\": null,\n \"IsTwentyFour\": false,\n \"TypeName\": \"Virtual Activity\",\n \"TypeDescription\": \"Defines an activity that is split between two or more physical locations but share contact volume.\",\n \"Icon\": \"earth_network.png\",\n \"EditPage\": \"~/UI/Activities/virtual-activity-hub.aspx\",\n \"MediaTypeId\": null,\n \"sa_activity_type_id\": 3,\n \"HasChildren\": 0,\n \"IsForecastable\": true,\n \"IsSchedulable\": false,\n \"ExtendedName\": \"Virtual Activity\",\n \"AverageWage\": null,\n \"ValuePath\": \"1_95\",\n \"SeqNo\": 5,\n \"LegacyIconPath\": \"~/Images/Icons/g/16/earth_network.png\"\n },\n {\n \"sa_activity_id\": 3,\n \"parent_id\": 2,\n \"name\": \"Customer Program Service\",\n \"description\": \"All Customer facing\",\n \"seats\": 0,\n \"site\": false,\n \"time_zone_idx\": null,\n \"IsTwentyFour\": false,\n \"TypeName\": \"Reporting Rollup Activity\",\n \"TypeDescription\": \"Defines an activity used as a reporting rollup device.\",\n \"Icon\": \"folder.png\",\n \"EditPage\": \"~/UI/Activities/rollup-activity-hub.aspx\",\n \"MediaTypeId\": null,\n \"sa_activity_type_id\": 5,\n \"HasChildren\": 1,\n \"IsForecastable\": false,\n \"IsSchedulable\": true,\n \"ExtendedName\": \"Site 1 - Dallas, TX>>Customer Program Service\",\n \"AverageWage\": null,\n \"ValuePath\": \"1_2_3\",\n \"SeqNo\": 6,\n \"LegacyIconPath\": \"~/Images/Icons/g/16/folder.png\"\n },\n {\n \"sa_activity_id\": 5,\n \"parent_id\": 2,\n \"name\": \"Multimedia Sales\",\n \"description\": \"\",\n \"seats\": 0,\n \"site\": false,\n \"time_zone_idx\": null,\n \"IsTwentyFour\": false,\n \"TypeName\": \"Reporting Rollup Activity\",\n \"TypeDescription\": \"Defines an activity used as a reporting rollup device.\",\n \"Icon\": \"folder.png\",\n \"EditPage\": \"~/UI/Activities/rollup-activity-hub.aspx\",\n \"MediaTypeId\": null,\n \"sa_activity_type_id\": 5,\n \"HasChildren\": 1,\n \"IsForecastable\": false,\n \"IsSchedulable\": true,\n \"ExtendedName\": \"Site 1 - Dallas, TX>>Multimedia Sales\",\n \"AverageWage\": null,\n \"ValuePath\": \"1_2_5\",\n \"SeqNo\": 7,\n \"LegacyIconPath\": \"~/Images/Icons/g/16/folder.png\"\n },\n {\n \"sa_activity_id\": 7,\n \"parent_id\": 6,\n \"name\": \"Help Desk\",\n \"description\": \"All Help desk\",\n \"seats\": 0,\n \"site\": false,\n \"time_zone_idx\": null,\n \"IsTwentyFour\": false,\n \"TypeName\": \"Reporting Rollup Activity\",\n \"TypeDescription\": \"Defines an activity used as a reporting rollup device.\",\n \"Icon\": \"folder.png\",\n \"EditPage\": \"~/UI/Activities/rollup-activity-hub.aspx\",\n \"MediaTypeId\": null,\n \"sa_activity_type_id\": 5,\n \"HasChildren\": 1,\n \"IsForecastable\": false,\n \"IsSchedulable\": true,\n \"ExtendedName\": \"Site 2 - Nashville, TN>>Help Desk\",\n \"AverageWage\": null,\n \"ValuePath\": \"1_6_7\",\n \"SeqNo\": 8,\n \"LegacyIconPath\": \"~/Images/Icons/g/16/folder.png\"\n },\n {\n \"sa_activity_id\": 8,\n \"parent_id\": 6,\n \"name\": \"Multimedia Support\",\n \"description\": \"\",\n \"seats\": 0,\n \"site\": false,\n \"time_zone_idx\": null,\n \"IsTwentyFour\": false,\n \"TypeName\": \"Reporting Rollup Activity\",\n \"TypeDescription\": \"Defines an activity used as a reporting rollup device.\",\n \"Icon\": \"folder.png\",\n \"EditPage\": \"~/UI/Activities/rollup-activity-hub.aspx\",\n \"MediaTypeId\": null,\n \"sa_activity_type_id\": 5,\n \"HasChildren\": 1,\n \"IsForecastable\": false,\n \"IsSchedulable\": true,\n \"ExtendedName\": \"Site 2 - Nashville, TN>>Multimedia Support\",\n \"AverageWage\": null,\n \"ValuePath\": \"1_6_8\",\n \"SeqNo\": 9,\n \"LegacyIconPath\": \"~/Images/Icons/g/16/folder.png\"\n },\n {\n \"sa_activity_id\": 63,\n \"parent_id\": 22,\n \"name\": \"Main Contact Center\",\n \"description\": \"All Calls combined\",\n \"seats\": 0,\n \"site\": false,\n \"time_zone_idx\": null,\n \"IsTwentyFour\": false,\n \"TypeName\": \"Reporting Rollup Activity\",\n \"TypeDescription\": \"Defines an activity used as a reporting rollup device.\",\n \"Icon\": \"folder.png\",\n \"EditPage\": \"~/UI/Activities/rollup-activity-hub.aspx\",\n \"MediaTypeId\": null,\n \"sa_activity_type_id\": 5,\n \"HasChildren\": 1,\n \"IsForecastable\": false,\n \"IsSchedulable\": true,\n \"ExtendedName\": \"Site 3- Minneapolis, MN>>Main Contact Center\",\n \"AverageWage\": null,\n \"ValuePath\": \"1_22_63\",\n \"SeqNo\": 10,\n \"LegacyIconPath\": \"~/Images/Icons/g/16/folder.png\"\n },\n {\n \"sa_activity_id\": 65,\n \"parent_id\": 95,\n \"name\": \"BPO A\",\n \"description\": \"BPO A\",\n \"seats\": 500,\n \"site\": false,\n \"time_zone_idx\": null,\n \"IsTwentyFour\": false,\n \"TypeName\": \"Subordinate Activity\",\n \"TypeDescription\": \"Defines either a reporting and volume collection rollup for data source connection points or other subordinate activities.\",\n \"Icon\": \"telephone.png\",\n \"EditPage\": \"~/UI/Activities/activity-hub.aspx\",\n \"MediaTypeId\": 1,\n \"sa_activity_type_id\": 2,\n \"HasChildren\": 0,\n \"IsForecastable\": true,\n \"IsSchedulable\": true,\n \"ExtendedName\": \"Site 3- Minneapolis, MN>>Main Contact Center>>BPO A\",\n \"AverageWage\": null,\n \"ValuePath\": \"1_22_63_65\",\n \"SeqNo\": 11,\n \"LegacyIconPath\": \"~/Images/Icons/g/16/telephone.png\"\n },\n {\n \"sa_activity_id\": 66,\n \"parent_id\": 95,\n \"name\": \"BPO B\",\n \"description\": \"BPO B\",\n \"seats\": 500,\n \"site\": false,\n \"time_zone_idx\": null,\n \"IsTwentyFour\": false,\n \"TypeName\": \"Subordinate Activity\",\n \"TypeDescription\": \"Defines either a reporting and volume collection rollup for data source connection points or other subordinate activities.\",\n \"Icon\": \"telephone.png\",\n \"EditPage\": \"~/UI/Activities/activity-hub.aspx\",\n \"MediaTypeId\": 1,\n \"sa_activity_type_id\": 2,\n \"HasChildren\": 0,\n \"IsForecastable\": true,\n \"IsSchedulable\": true,\n \"ExtendedName\": \"Site 3- Minneapolis, MN>>Main Contact Center>>BPO B\",\n \"AverageWage\": null,\n \"ValuePath\": \"1_22_63_66\",\n \"SeqNo\": 12,\n \"LegacyIconPath\": \"~/Images/Icons/g/16/telephone.png\"\n },\n {\n \"sa_activity_id\": 96,\n \"parent_id\": 95,\n \"name\": \"BPO C\",\n \"description\": \"BPO C\",\n \"seats\": 500,\n \"site\": false,\n \"time_zone_idx\": null,\n \"IsTwentyFour\": false,\n \"TypeName\": \"Subordinate Activity\",\n \"TypeDescription\": \"Defines either a reporting and volume collection rollup for data source connection points or other subordinate activities.\",\n \"Icon\": \"telephone.png\",\n \"EditPage\": \"~/UI/Activities/activity-hub.aspx\",\n \"MediaTypeId\": 1,\n \"sa_activity_type_id\": 2,\n \"HasChildren\": 0,\n \"IsForecastable\": true,\n \"IsSchedulable\": true,\n \"ExtendedName\": \"Site 3- Minneapolis, MN>>Main Contact Center>>BPO C\",\n \"AverageWage\": null,\n \"ValuePath\": \"1_22_63_96\",\n \"SeqNo\": 13,\n \"LegacyIconPath\": \"~/Images/Icons/g/16/telephone.png\"\n },\n {\n \"sa_activity_id\": 9,\n \"parent_id\": 3,\n \"name\": \"Billing\",\n \"description\": \"General Billing\",\n \"seats\": 999,\n \"site\": false,\n \"time_zone_idx\": null,\n \"IsTwentyFour\": false,\n \"TypeName\": \"Subordinate Activity\",\n \"TypeDescription\": \"Defines either a reporting and volume collection rollup for data source connection points or other subordinate activities.\",\n \"Icon\": \"telephone.png\",\n \"EditPage\": \"~/UI/Activities/activity-hub.aspx\",\n \"MediaTypeId\": 1,\n \"sa_activity_type_id\": 2,\n \"HasChildren\": 0,\n \"IsForecastable\": true,\n \"IsSchedulable\": true,\n \"ExtendedName\": \"Site 1 - Dallas, TX>>Customer Program Service>>Billing\",\n \"AverageWage\": null,\n \"ValuePath\": \"1_2_3_9\",\n \"SeqNo\": 14,\n \"LegacyIconPath\": \"~/Images/Icons/g/16/telephone.png\"\n },\n {\n \"sa_activity_id\": 11,\n \"parent_id\": 3,\n \"name\": \"Customer Success\",\n \"description\": \"Service\",\n \"seats\": 999,\n \"site\": false,\n \"time_zone_idx\": null,\n \"IsTwentyFour\": false,\n \"TypeName\": \"Subordinate Activity\",\n \"TypeDescription\": \"Defines either a reporting and volume collection rollup for data source connection points or other subordinate activities.\",\n \"Icon\": \"telephone.png\",\n \"EditPage\": \"~/UI/Activities/activity-hub.aspx\",\n \"MediaTypeId\": 1,\n \"sa_activity_type_id\": 2,\n \"HasChildren\": 0,\n \"IsForecastable\": true,\n \"IsSchedulable\": true,\n \"ExtendedName\": \"Site 1 - Dallas, TX>>Customer Program Service>>Customer Success\",\n \"AverageWage\": null,\n \"ValuePath\": \"1_2_3_11\",\n \"SeqNo\": 15,\n \"LegacyIconPath\": \"~/Images/Icons/g/16/telephone.png\"\n },\n {\n \"sa_activity_id\": 10,\n \"parent_id\": 3,\n \"name\": \"New Customer Sales\",\n \"description\": \"New customer\",\n \"seats\": 999,\n \"site\": false,\n \"time_zone_idx\": null,\n \"IsTwentyFour\": false,\n \"TypeName\": \"Subordinate Activity\",\n \"TypeDescription\": \"Defines either a reporting and volume collection rollup for data source connection points or other subordinate activities.\",\n \"Icon\": \"telephone.png\",\n \"EditPage\": \"~/UI/Activities/activity-hub.aspx\",\n \"MediaTypeId\": 1,\n \"sa_activity_type_id\": 2,\n \"HasChildren\": 0,\n \"IsForecastable\": true,\n \"IsSchedulable\": true,\n \"ExtendedName\": \"Site 1 - Dallas, TX>>Customer Program Service>>New Customer Sales\",\n \"AverageWage\": null,\n \"ValuePath\": \"1_2_3_10\",\n \"SeqNo\": 16,\n \"LegacyIconPath\": \"~/Images/Icons/g/16/telephone.png\"\n },\n {\n \"sa_activity_id\": 101,\n \"parent_id\": 3,\n \"name\": \"Outbound \",\n \"description\": \"\",\n \"seats\": 78,\n \"site\": false,\n \"time_zone_idx\": null,\n \"IsTwentyFour\": false,\n \"TypeName\": \"Subordinate Activity\",\n \"TypeDescription\": \"Defines either a reporting and volume collection rollup for data source connection points or other subordinate activities.\",\n \"Icon\": \"telephone.png\",\n \"EditPage\": \"~/UI/Activities/activity-hub.aspx\",\n \"MediaTypeId\": 1,\n \"sa_activity_type_id\": 2,\n \"HasChildren\": 0,\n \"IsForecastable\": true,\n \"IsSchedulable\": true,\n \"ExtendedName\": \"Site 1 - Dallas, TX>>Customer Program Service>>Outbound \",\n \"AverageWage\": null,\n \"ValuePath\": \"1_2_3_101\",\n \"SeqNo\": 17,\n \"LegacyIconPath\": \"~/Images/Icons/g/16/telephone.png\"\n },\n {\n \"sa_activity_id\": 12,\n \"parent_id\": 3,\n \"name\": \"Tier 1 support\",\n \"description\": \"Tier 1 support\",\n \"seats\": 999,\n \"site\": false,\n \"time_zone_idx\": null,\n \"IsTwentyFour\": false,\n \"TypeName\": \"Subordinate Activity\",\n \"TypeDescription\": \"Defines either a reporting and volume collection rollup for data source connection points or other subordinate activities.\",\n \"Icon\": \"telephone.png\",\n \"EditPage\": \"~/UI/Activities/activity-hub.aspx\",\n \"MediaTypeId\": 1,\n \"sa_activity_type_id\": 2,\n \"HasChildren\": 0,\n \"IsForecastable\": true,\n \"IsSchedulable\": true,\n \"ExtendedName\": \"Site 1 - Dallas, TX>>Customer Program Service>>Tier 1 support\",\n \"AverageWage\": null,\n \"ValuePath\": \"1_2_3_12\",\n \"SeqNo\": 18,\n \"LegacyIconPath\": \"~/Images/Icons/g/16/telephone.png\"\n },\n {\n \"sa_activity_id\": 24,\n \"parent_id\": 5,\n \"name\": \"Sales Chat\",\n \"description\": \"\",\n \"seats\": 999,\n \"site\": false,\n \"time_zone_idx\": null,\n \"IsTwentyFour\": false,\n \"TypeName\": \"Subordinate Activity\",\n \"TypeDescription\": \"Defines either a reporting and volume collection rollup for data source connection points or other subordinate activities.\",\n \"Icon\": \"messages.png\",\n \"EditPage\": \"~/UI/Activities/activity-hub.aspx\",\n \"MediaTypeId\": 3,\n \"sa_activity_type_id\": 2,\n \"HasChildren\": 0,\n \"IsForecastable\": true,\n \"IsSchedulable\": true,\n \"ExtendedName\": \"Site 1 - Dallas, TX>>Multimedia Sales>>Sales Chat\",\n \"AverageWage\": null,\n \"ValuePath\": \"1_2_5_24\",\n \"SeqNo\": 19,\n \"LegacyIconPath\": \"~/Images/Icons/g/16/messages.png\"\n },\n {\n \"sa_activity_id\": 23,\n \"parent_id\": 5,\n \"name\": \"Sales Email\",\n \"description\": \"\",\n \"seats\": 999,\n \"site\": false,\n \"time_zone_idx\": null,\n \"IsTwentyFour\": false,\n \"TypeName\": \"Subordinate Activity\",\n \"TypeDescription\": \"Defines either a reporting and volume collection rollup for data source connection points or other subordinate activities.\",\n \"Icon\": \"mail.png\",\n \"EditPage\": \"~/UI/Activities/activity-hub.aspx\",\n \"MediaTypeId\": 2,\n \"sa_activity_type_id\": 2,\n \"HasChildren\": 0,\n \"IsForecastable\": true,\n \"IsSchedulable\": true,\n \"ExtendedName\": \"Site 1 - Dallas, TX>>Multimedia Sales>>Sales Email\",\n \"AverageWage\": null,\n \"ValuePath\": \"1_2_5_23\",\n \"SeqNo\": 20,\n \"LegacyIconPath\": \"~/Images/Icons/g/16/mail.png\"\n },\n {\n \"sa_activity_id\": 19,\n \"parent_id\": 7,\n \"name\": \"Devloper support\",\n \"description\": \"\",\n \"seats\": 150,\n \"site\": false,\n \"time_zone_idx\": null,\n \"IsTwentyFour\": false,\n \"TypeName\": \"Subordinate Activity\",\n \"TypeDescription\": \"Defines either a reporting and volume collection rollup for data source connection points or other subordinate activities.\",\n \"Icon\": \"telephone.png\",\n \"EditPage\": \"~/UI/Activities/activity-hub.aspx\",\n \"MediaTypeId\": 1,\n \"sa_activity_type_id\": 2,\n \"HasChildren\": 0,\n \"IsForecastable\": true,\n \"IsSchedulable\": true,\n \"ExtendedName\": \"Site 2 - Nashville, TN>>Help Desk>>Devloper support\",\n \"AverageWage\": null,\n \"ValuePath\": \"1_6_7_19\",\n \"SeqNo\": 21,\n \"LegacyIconPath\": \"~/Images/Icons/g/16/telephone.png\"\n },\n {\n \"sa_activity_id\": 18,\n \"parent_id\": 7,\n \"name\": \"Tier 2\",\n \"description\": \"\",\n \"seats\": 150,\n \"site\": false,\n \"time_zone_idx\": null,\n \"IsTwentyFour\": false,\n \"TypeName\": \"Subordinate Activity\",\n \"TypeDescription\": \"Defines either a reporting and volume collection rollup for data source connection points or other subordinate activities.\",\n \"Icon\": \"telephone.png\",\n \"EditPage\": \"~/UI/Activities/activity-hub.aspx\",\n \"MediaTypeId\": 1,\n \"sa_activity_type_id\": 2,\n \"HasChildren\": 0,\n \"IsForecastable\": true,\n \"IsSchedulable\": true,\n \"ExtendedName\": \"Site 2 - Nashville, TN>>Help Desk>>Tier 2\",\n \"AverageWage\": null,\n \"ValuePath\": \"1_6_7_18\",\n \"SeqNo\": 22,\n \"LegacyIconPath\": \"~/Images/Icons/g/16/telephone.png\"\n },\n {\n \"sa_activity_id\": 17,\n \"parent_id\": 7,\n \"name\": \"Tier 3\",\n \"description\": \"\",\n \"seats\": 150,\n \"site\": false,\n \"time_zone_idx\": null,\n \"IsTwentyFour\": false,\n \"TypeName\": \"Subordinate Activity\",\n \"TypeDescription\": \"Defines either a reporting and volume collection rollup for data source connection points or other subordinate activities.\",\n \"Icon\": \"telephone.png\",\n \"EditPage\": \"~/UI/Activities/activity-hub.aspx\",\n \"MediaTypeId\": 1,\n \"sa_activity_type_id\": 2,\n \"HasChildren\": 0,\n \"IsForecastable\": true,\n \"IsSchedulable\": true,\n \"ExtendedName\": \"Site 2 - Nashville, TN>>Help Desk>>Tier 3\",\n \"AverageWage\": null,\n \"ValuePath\": \"1_6_7_17\",\n \"SeqNo\": 23,\n \"LegacyIconPath\": \"~/Images/Icons/g/16/telephone.png\"\n },\n {\n \"sa_activity_id\": 25,\n \"parent_id\": 8,\n \"name\": \"Support Chat\",\n \"description\": \"\",\n \"seats\": 150,\n \"site\": false,\n \"time_zone_idx\": null,\n \"IsTwentyFour\": false,\n \"TypeName\": \"Subordinate Activity\",\n \"TypeDescription\": \"Defines either a reporting and volume collection rollup for data source connection points or other subordinate activities.\",\n \"Icon\": \"mail.png\",\n \"EditPage\": \"~/UI/Activities/activity-hub.aspx\",\n \"MediaTypeId\": 2,\n \"sa_activity_type_id\": 2,\n \"HasChildren\": 0,\n \"IsForecastable\": true,\n \"IsSchedulable\": true,\n \"ExtendedName\": \"Site 2 - Nashville, TN>>Multimedia Support>>Support Chat\",\n \"AverageWage\": null,\n \"ValuePath\": \"1_6_8_25\",\n \"SeqNo\": 24,\n \"LegacyIconPath\": \"~/Images/Icons/g/16/mail.png\"\n },\n {\n \"sa_activity_id\": 20,\n \"parent_id\": 8,\n \"name\": \"Support Email \",\n \"description\": \"\",\n \"seats\": 150,\n \"site\": false,\n \"time_zone_idx\": null,\n \"IsTwentyFour\": false,\n \"TypeName\": \"Subordinate Activity\",\n \"TypeDescription\": \"Defines either a reporting and volume collection rollup for data source connection points or other subordinate activities.\",\n \"Icon\": \"telephone.png\",\n \"EditPage\": \"~/UI/Activities/activity-hub.aspx\",\n \"MediaTypeId\": 1,\n \"sa_activity_type_id\": 2,\n \"HasChildren\": 0,\n \"IsForecastable\": true,\n \"IsSchedulable\": true,\n \"ExtendedName\": \"Site 2 - Nashville, TN>>Multimedia Support>>Support Email \",\n \"AverageWage\": null,\n \"ValuePath\": \"1_6_8_20\",\n \"SeqNo\": 25,\n \"LegacyIconPath\": \"~/Images/Icons/g/16/telephone.png\"\n },\n {\n \"sa_activity_id\": 65,\n \"parent_id\": 63,\n \"name\": \"BPO A\",\n \"description\": \"BPO A\",\n \"seats\": 500,\n \"site\": false,\n \"time_zone_idx\": null,\n \"IsTwentyFour\": false,\n \"TypeName\": \"Subordinate Activity\",\n \"TypeDescription\": \"Defines either a reporting and volume collection rollup for data source connection points or other subordinate activities.\",\n \"Icon\": \"telephone.png\",\n \"EditPage\": \"~/UI/Activities/activity-hub.aspx\",\n \"MediaTypeId\": 1,\n \"sa_activity_type_id\": 2,\n \"HasChildren\": 0,\n \"IsForecastable\": true,\n \"IsSchedulable\": true,\n \"ExtendedName\": \"Site 3- Minneapolis, MN>>Main Contact Center>>BPO A\",\n \"AverageWage\": null,\n \"ValuePath\": \"1_22_63_65\",\n \"SeqNo\": 26,\n \"LegacyIconPath\": \"~/Images/Icons/g/16/telephone.png\"\n },\n {\n \"sa_activity_id\": 66,\n \"parent_id\": 63,\n \"name\": \"BPO B\",\n \"description\": \"BPO B\",\n \"seats\": 500,\n \"site\": false,\n \"time_zone_idx\": null,\n \"IsTwentyFour\": false,\n \"TypeName\": \"Subordinate Activity\",\n \"TypeDescription\": \"Defines either a reporting and volume collection rollup for data source connection points or other subordinate activities.\",\n \"Icon\": \"telephone.png\",\n \"EditPage\": \"~/UI/Activities/activity-hub.aspx\",\n \"MediaTypeId\": 1,\n \"sa_activity_type_id\": 2,\n \"HasChildren\": 0,\n \"IsForecastable\": true,\n \"IsSchedulable\": true,\n \"ExtendedName\": \"Site 3- Minneapolis, MN>>Main Contact Center>>BPO B\",\n \"AverageWage\": null,\n \"ValuePath\": \"1_22_63_66\",\n \"SeqNo\": 27,\n \"LegacyIconPath\": \"~/Images/Icons/g/16/telephone.png\"\n },\n {\n \"sa_activity_id\": 96,\n \"parent_id\": 63,\n \"name\": \"BPO C\",\n \"description\": \"BPO C\",\n \"seats\": 500,\n \"site\": false,\n \"time_zone_idx\": null,\n \"IsTwentyFour\": false,\n \"TypeName\": \"Subordinate Activity\",\n \"TypeDescription\": \"Defines either a reporting and volume collection rollup for data source connection points or other subordinate activities.\",\n \"Icon\": \"telephone.png\",\n \"EditPage\": \"~/UI/Activities/activity-hub.aspx\",\n \"MediaTypeId\": 1,\n \"sa_activity_type_id\": 2,\n \"HasChildren\": 0,\n \"IsForecastable\": true,\n \"IsSchedulable\": true,\n \"ExtendedName\": \"Site 3- Minneapolis, MN>>Main Contact Center>>BPO C\",\n \"AverageWage\": null,\n \"ValuePath\": \"1_22_63_96\",\n \"SeqNo\": 28,\n \"LegacyIconPath\": \"~/Images/Icons/g/16/telephone.png\"\n }\n ],\n \"StackTrace\": \"Stack trace here...\"\n}"}],"_postman_id":"ba164db3-58a6-4245-98b2-99211883c171"},{"name":"ActivityWorkdayXrefList","event":[{"listen":"prerequest","script":{"exec":[""],"type":"text/javascript","id":"5aba90da-0e62-4779-b294-92004d472622"}},{"listen":"test","script":{"exec":[""],"type":"text/javascript","id":"51147892-209c-4c93-8314-b46052afbbd0"}}],"id":"2bdf1e73-fd87-4726-b049-a0571e158f38","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","uuid":"fc67bb71-2a86-4497-a667-34c931da5a01"}],"url":"{{envName}}/api/ActivityWorkdayXrefList/1?scheduleId=&timeZoneId=20","description":"Returns a list of activty tree based on the ActivityId provided in the endpoint address and the scheduleID and timeZoneID provided. Use GET Activity to get a list of all activities you can use in the ID in the endpoint address. ScheudleID's can be found with GET WorkingSchedule or leave the scheduleID blank to use the published schedule. The TimeZone ID you can get from GET TimeZone.
\n","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","ActivityWorkdayXrefList","1"],"host":["{{envName}}"],"query":[{"description":{"content":"REQUIRED: This is the ID of the specific schedule to check against. You can use GET WorkingSchedule to get a list of the unpublished schedules or leave this field blank/NULL to use the published schedule.
\n","type":"text/plain"},"key":"scheduleId","value":""},{"description":{"content":"Timezone code in which to format the data. Expects integer value or null.
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Expects integer value or null."}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruFOhLqQWk4GPrAcfIZWlbd4PKtOqlXCoBA="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Thu, 28 Mar 2024 20:27:38 GMT"},{"key":"Content-Length","value":"2364"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": [\n {\n \"ActivityId\": 1,\n \"ParentId\": null,\n \"WorkdayConfigId\": 0,\n \"ScheduleId\": null,\n \"DayId\": 1,\n \"WorkDay\": true,\n \"StartTime\": null,\n \"EndTime\": null,\n \"DefaultWorkDayId\": null,\n \"DefaultActivityId\": null,\n \"DefaultWorkDay\": null,\n \"DefaultStartTime\": null,\n \"DefaultEndTime\": null,\n \"DefaultActivityName\": null,\n \"DefaultActivityDesc\": null,\n \"DefaultScheduleId\": null\n },\n {\n \"ActivityId\": 1,\n \"ParentId\": null,\n \"WorkdayConfigId\": 1,\n \"ScheduleId\": null,\n \"DayId\": 2,\n \"WorkDay\": true,\n \"StartTime\": null,\n \"EndTime\": null,\n \"DefaultWorkDayId\": null,\n \"DefaultActivityId\": null,\n \"DefaultWorkDay\": null,\n \"DefaultStartTime\": null,\n \"DefaultEndTime\": null,\n \"DefaultActivityName\": null,\n \"DefaultActivityDesc\": null,\n \"DefaultScheduleId\": null\n },\n {\n \"ActivityId\": 1,\n \"ParentId\": null,\n \"WorkdayConfigId\": 2,\n \"ScheduleId\": null,\n \"DayId\": 3,\n \"WorkDay\": true,\n \"StartTime\": null,\n \"EndTime\": null,\n \"DefaultWorkDayId\": null,\n \"DefaultActivityId\": null,\n \"DefaultWorkDay\": null,\n \"DefaultStartTime\": null,\n \"DefaultEndTime\": null,\n \"DefaultActivityName\": null,\n \"DefaultActivityDesc\": null,\n \"DefaultScheduleId\": null\n },\n {\n \"ActivityId\": 1,\n \"ParentId\": null,\n \"WorkdayConfigId\": 3,\n \"ScheduleId\": null,\n \"DayId\": 4,\n \"WorkDay\": true,\n \"StartTime\": null,\n \"EndTime\": null,\n \"DefaultWorkDayId\": null,\n \"DefaultActivityId\": null,\n \"DefaultWorkDay\": null,\n \"DefaultStartTime\": null,\n \"DefaultEndTime\": null,\n \"DefaultActivityName\": null,\n \"DefaultActivityDesc\": null,\n \"DefaultScheduleId\": null\n },\n {\n \"ActivityId\": 1,\n \"ParentId\": null,\n \"WorkdayConfigId\": 4,\n \"ScheduleId\": null,\n \"DayId\": 5,\n \"WorkDay\": true,\n \"StartTime\": null,\n \"EndTime\": null,\n \"DefaultWorkDayId\": null,\n \"DefaultActivityId\": null,\n \"DefaultWorkDay\": null,\n \"DefaultStartTime\": null,\n \"DefaultEndTime\": null,\n \"DefaultActivityName\": null,\n \"DefaultActivityDesc\": null,\n \"DefaultScheduleId\": null\n },\n {\n \"ActivityId\": 1,\n \"ParentId\": null,\n \"WorkdayConfigId\": 5,\n \"ScheduleId\": null,\n \"DayId\": 6,\n \"WorkDay\": true,\n \"StartTime\": null,\n \"EndTime\": null,\n \"DefaultWorkDayId\": null,\n \"DefaultActivityId\": null,\n \"DefaultWorkDay\": null,\n \"DefaultStartTime\": null,\n \"DefaultEndTime\": null,\n \"DefaultActivityName\": null,\n \"DefaultActivityDesc\": null,\n \"DefaultScheduleId\": null\n },\n {\n \"ActivityId\": 1,\n \"ParentId\": null,\n \"WorkdayConfigId\": 6,\n \"ScheduleId\": null,\n \"DayId\": 7,\n \"WorkDay\": true,\n \"StartTime\": null,\n \"EndTime\": null,\n \"DefaultWorkDayId\": null,\n \"DefaultActivityId\": null,\n \"DefaultWorkDay\": null,\n \"DefaultStartTime\": null,\n \"DefaultEndTime\": null,\n \"DefaultActivityName\": null,\n \"DefaultActivityDesc\": null,\n \"DefaultScheduleId\": null\n }\n ],\n \"StackTrace\": \"Stack trace here...\"\n}"}],"_postman_id":"2bdf1e73-fd87-4726-b049-a0571e158f38"},{"name":"PublishedActivitySchedule","event":[{"listen":"prerequest","script":{"exec":[""],"type":"text/javascript","id":"0f61ea3c-1012-4bd7-bd84-43bbfdc5a2bf"}},{"listen":"test","script":{"exec":[""],"type":"text/javascript","id":"951b7a93-2773-4fc5-bf21-c7d8148ed490"}}],"id":"f6b65cb9-2bd8-48bf-bb4f-c8ac6db2d9b7","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","uuid":"46c980b6-11fd-43a9-9797-d6c519583f74"}],"url":"{{envName}}/api/PublishedActivitySchedule?activityId=1&scheduleDate=3/20/2024&suppressNoSchedules=FALSE&timeZoneId=20&classificationId=&userId=1","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","PublishedActivitySchedule"],"host":["{{envName}}"],"query":[{"description":{"content":"REQUIRED: ID defining the Activty Level. 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\n","type":"text/plain"},"key":"activityId","value":"1"},{"description":{"content":"REQUIRED: Date for the data you want returned.
\n","type":"text/plain"},"key":"scheduleDate","value":"3/20/2024"},{"description":{"content":"REQUIRED: This boolean true/false field determines if the data should be suppressed where there are no schedules.
\n","type":"text/plain"},"key":"suppressNoSchedules","value":"FALSE"},{"description":{"content":"REQUIRED: Timezone code in which to format the data. Expects integer value or null. You can get a full list of TimeZone IDs with GET TimeZone.
\n","type":"text/plain"},"key":"timeZoneId","value":"20"},{"description":{"content":"REQUIRED: Classification ID is the ID of the published activity. You can leave this blank/null to leave this unfiltered.
\n","type":"text/plain"},"key":"classificationId","value":""},{"description":{"content":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList
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"},{"key":"scheduleDate","value":"3/20/2024","description":"REQUIRED: Date for the data you want returned."},{"key":"suppressNoSchedules","value":"FALSE","description":"REQUIRED: This boolean true/false field determines if the data should be suppressed where there are no schedules."},{"key":"timeZoneId","value":"20","description":"REQUIRED: Timezone code in which to format the data. Expects integer value or null. You can get a full list of TimeZone IDs with GET TimeZone."},{"key":"classificationId","value":"","description":"REQUIRED: Classification ID is the ID of the published activity. You can leave this blank/null to leave this unfiltered."},{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruFOhLqQWk4GPh4MbJwzqsHYMERdJAlkDcI="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Thu, 28 Mar 2024 20:27:04 GMT"},{"key":"Content-Length","value":"173993"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": {\n \"participants\": [\n {\n \"sa_agent_id\": 278,\n \"role_id\": 100,\n \"agentname\": \"Areheart, Sam \",\n \"employee_id\": \"SCA21218\",\n \"hire_date\": \"2016-07-11T00:00:00\",\n \"tiebreaker\": 0,\n \"SchedStartTime\": \"2024-03-20T08:00:00\",\n \"SortValue\": null,\n \"Locked\": false,\n \"ClassificationId\": null,\n \"RowNumber\": 1\n },\n {\n \"sa_agent_id\": 156,\n \"role_id\": 100,\n \"agentname\": \"Azzarito, Deborah \",\n \"employee_id\": \"dka21094\",\n \"hire_date\": \"2015-09-21T00:00:00\",\n \"tiebreaker\": 0,\n \"SchedStartTime\": \"2024-03-20T08:00:00\",\n \"SortValue\": null,\n \"Locked\": false,\n \"ClassificationId\": null,\n \"RowNumber\": 2\n },\n {\n \"sa_agent_id\": 453,\n \"role_id\": 100,\n \"agentname\": \"Badgett, Gregory \",\n \"employee_id\": \"GAB21254\",\n \"hire_date\": \"2017-06-12T00:00:00\",\n \"tiebreaker\": 0,\n \"SchedStartTime\": \"2024-03-20T08:00:00\",\n \"SortValue\": null,\n \"Locked\": false,\n \"ClassificationId\": null,\n \"RowNumber\": 3\n },\n {\n \"sa_agent_id\": 451,\n \"role_id\": 100,\n \"agentname\": \"Barton, Jean \",\n \"employee_id\": \"JBarton\",\n \"hire_date\": \"2017-06-12T00:00:00\",\n \"tiebreaker\": 0,\n \"SchedStartTime\": \"2024-03-20T08:00:00\",\n \"SortValue\": null,\n \"Locked\": false,\n 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7\n },\n {\n \"sa_agent_id\": 467,\n \"role_id\": 100,\n \"agentname\": \"Brown, Chanell \",\n \"employee_id\": \"cab17889\",\n \"hire_date\": \"2017-06-12T00:00:00\",\n \"tiebreaker\": 0,\n \"SchedStartTime\": \"2024-03-20T11:00:00\",\n \"SortValue\": null,\n \"Locked\": false,\n \"ClassificationId\": null,\n \"RowNumber\": 8\n },\n {\n \"sa_agent_id\": 263,\n \"role_id\": 100,\n \"agentname\": \"Brunson, David \",\n \"employee_id\": \"dbrunson\",\n \"hire_date\": \"2016-06-23T00:00:00\",\n \"tiebreaker\": 0,\n \"SchedStartTime\": null,\n \"SortValue\": null,\n \"Locked\": false,\n \"ClassificationId\": null,\n \"RowNumber\": 9\n },\n {\n \"sa_agent_id\": 402,\n \"role_id\": 100,\n \"agentname\": \"Burns, Barbara \",\n \"employee_id\": \"BBurns\",\n \"hire_date\": \"2017-04-10T00:00:00\",\n \"tiebreaker\": 0,\n \"SchedStartTime\": \"2024-03-20T10:00:00\",\n \"SortValue\": null,\n \"Locked\": false,\n \"ClassificationId\": null,\n \"RowNumber\": 10\n },\n {\n \"sa_agent_id\": 391,\n \"role_id\": 100,\n \"agentname\": \"Carabo, Randy \",\n \"employee_id\": \"rcarabo\",\n \"hire_date\": \"2017-03-13T00:00:00\",\n \"tiebreaker\": 0,\n \"SchedStartTime\": \"2024-03-20T09:00:00\",\n \"SortValue\": null,\n \"Locked\": false,\n \"ClassificationId\": null,\n \"RowNumber\": 11\n },\n {\n \"sa_agent_id\": 307,\n \"role_id\": 100,\n \"agentname\": \"Carlisle, Kevin \",\n \"employee_id\": \"kcarlisle\",\n \"hire_date\": \"2016-09-19T00:00:00\",\n \"tiebreaker\": 0,\n \"SchedStartTime\": null,\n \"SortValue\": null,\n \"Locked\": false,\n \"ClassificationId\": null,\n \"RowNumber\": 12\n },\n {\n \"sa_agent_id\": 387,\n \"role_id\": 100,\n \"agentname\": \"Cassleman, Sherry \",\n \"employee_id\": \"sfc17890\",\n \"hire_date\": \"2017-03-13T00:00:00\",\n \"tiebreaker\": 0,\n \"SchedStartTime\": \"2024-03-19T17:00:00\",\n \"SortValue\": null,\n \"Locked\": false,\n \"ClassificationId\": null,\n \"RowNumber\": 13\n },\n {\n \"sa_agent_id\": 371,\n \"role_id\": 100,\n \"agentname\": \"Cathy, Kelly \",\n \"employee_id\": \"CXP21252\",\n \"hire_date\": \"2017-02-20T00:00:00\",\n \"tiebreaker\": 0,\n \"SchedStartTime\": \"2024-03-20T07:00:00\",\n \"SortValue\": null,\n \"Locked\": false,\n \"ClassificationId\": 1,\n \"RowNumber\": 14\n },\n {\n \"sa_agent_id\": 426,\n \"role_id\": 100,\n \"agentname\": \"Correa, Maria \",\n \"employee_id\": \"mec21037\",\n \"hire_date\": \"2017-05-15T00:00:00\",\n \"tiebreaker\": 0,\n \"SchedStartTime\": null,\n \"SortValue\": null,\n \"Locked\": false,\n \"ClassificationId\": null,\n \"RowNumber\": 15\n },\n {\n \"sa_agent_id\": 306,\n \"role_id\": 100,\n \"agentname\": \"Crislip, Traci \",\n \"employee_id\": \"tcislip\",\n \"hire_date\": \"2016-09-19T00:00:00\",\n \"tiebreaker\": 0,\n \"SchedStartTime\": \"2024-03-19T16:00:00\",\n \"SortValue\": null,\n \"Locked\": false,\n \"ClassificationId\": null,\n \"RowNumber\": 16\n },\n {\n \"sa_agent_id\": 332,\n \"role_id\": 100,\n \"agentname\": \"Dolinger, Joel \",\n \"employee_id\": \"JND21026\",\n \"hire_date\": \"2016-11-14T00:00:00\",\n \"tiebreaker\": 0,\n \"SchedStartTime\": null,\n \"SortValue\": null,\n \"Locked\": false,\n \"ClassificationId\": null,\n \"RowNumber\": 17\n },\n {\n \"sa_agent_id\": 432,\n \"role_id\": 100,\n \"agentname\": \"Dunbar, Bill \",\n \"employee_id\": \"wdunbar\",\n \"hire_date\": \"2017-05-15T00:00:00\",\n \"tiebreaker\": 0,\n \"SchedStartTime\": \"2024-03-20T20:00:00\",\n \"SortValue\": null,\n \"Locked\": false,\n \"ClassificationId\": null,\n \"RowNumber\": 18\n },\n {\n \"sa_agent_id\": 382,\n \"role_id\": 100,\n \"agentname\": \"Duncan, Matthew \",\n \"employee_id\": \"63438\",\n \"hire_date\": \"2005-09-26T00:00:00\",\n \"tiebreaker\": 0,\n \"SchedStartTime\": \"2024-03-20T11:00:00\",\n \"SortValue\": null,\n \"Locked\": false,\n \"ClassificationId\": null,\n \"RowNumber\": 19\n },\n {\n \"sa_agent_id\": 51,\n \"role_id\": 100,\n \"agentname\": \"Dyer, Amanda \",\n \"employee_id\": \"ABD21223\",\n \"hire_date\": \"2014-07-16T00:00:00\",\n \"tiebreaker\": 0,\n \"SchedStartTime\": \"2024-03-20T12:00:00\",\n \"SortValue\": null,\n \"Locked\": false,\n \"ClassificationId\": null,\n \"RowNumber\": 20\n },\n {\n \"sa_agent_id\": 237,\n \"role_id\": 100,\n \"agentname\": \"Fajardo, Ella \",\n \"employee_id\": \"ECF21276\",\n \"hire_date\": \"2016-04-11T00:00:00\",\n \"tiebreaker\": 0,\n \"SchedStartTime\": null,\n \"SortValue\": null,\n \"Locked\": false,\n \"ClassificationId\": null,\n \"RowNumber\": 21\n },\n {\n \"sa_agent_id\": 136,\n \"role_id\": 100,\n \"agentname\": \"Finn, Mike \",\n \"employee_id\": \"1084742\",\n \"hire_date\": \"2013-07-29T00:00:00\",\n \"tiebreaker\": 0,\n \"SchedStartTime\": \"2024-03-20T16:00:00\",\n \"SortValue\": null,\n \"Locked\": false,\n \"ClassificationId\": null,\n \"RowNumber\": 22\n },\n {\n \"sa_agent_id\": 68,\n \"role_id\": 100,\n \"agentname\": \"Florez, Oscar \",\n \"employee_id\": \"OAF21012\",\n \"hire_date\": \"2015-04-13T00:00:00\",\n \"tiebreaker\": 0,\n \"SchedStartTime\": \"2024-03-20T10:00:00\",\n \"SortValue\": null,\n \"Locked\": false,\n \"ClassificationId\": null,\n \"RowNumber\": 23\n },\n {\n \"sa_agent_id\": 144,\n \"role_id\": 100,\n \"agentname\": \"Fowler, Wendy \",\n \"employee_id\": \"1343546\",\n \"hire_date\": \"2014-09-29T00:00:00\",\n \"tiebreaker\": 0,\n \"SchedStartTime\": \"2024-03-20T08:00:00\",\n \"SortValue\": null,\n \"Locked\": false,\n \"ClassificationId\": null,\n \"RowNumber\": 24\n },\n {\n \"sa_agent_id\": 353,\n \"role_id\": 100,\n \"agentname\": \"Fraley, Ashley \",\n \"employee_id\": \"ANF21228\",\n \"hire_date\": \"2017-01-16T00:00:00\",\n \"tiebreaker\": 0,\n \"SchedStartTime\": \"2024-03-20T08:00:00\",\n \"SortValue\": null,\n \"Locked\": false,\n \"ClassificationId\": null,\n \"RowNumber\": 25\n },\n {\n \"sa_agent_id\": 400,\n \"role_id\": 100,\n \"agentname\": \"Garrett, Michele \",\n \"employee_id\": \"mgarret\",\n \"hire_date\": \"2017-04-10T00:00:00\",\n \"tiebreaker\": 0,\n \"SchedStartTime\": null,\n \"SortValue\": null,\n \"Locked\": false,\n \"ClassificationId\": null,\n \"RowNumber\": 26\n },\n {\n \"sa_agent_id\": 155,\n \"role_id\": 100,\n \"agentname\": \"Goldfarb, Brett \",\n \"employee_id\": \"9019637\",\n \"hire_date\": \"2015-09-21T00:00:00\",\n \"tiebreaker\": 0,\n \"SchedStartTime\": null,\n \"SortValue\": null,\n \"Locked\": false,\n \"ClassificationId\": null,\n \"RowNumber\": 27\n },\n {\n \"sa_agent_id\": 71,\n \"role_id\": 100,\n \"agentname\": \"Granda, Luis \",\n \"employee_id\": \"lgranda\",\n \"hire_date\": \"2013-08-12T00:00:00\",\n \"tiebreaker\": 0,\n \"SchedStartTime\": \"2024-03-20T09:30:00\",\n \"SortValue\": null,\n \"Locked\": false,\n \"ClassificationId\": null,\n \"RowNumber\": 28\n },\n {\n \"sa_agent_id\": 348,\n \"role_id\": 100,\n \"agentname\": \"Gray, Daryl \",\n \"employee_id\": \"DJG21219\",\n \"hire_date\": \"2015-09-21T00:00:00\",\n \"tiebreaker\": 0,\n \"SchedStartTime\": null,\n \"SortValue\": null,\n \"Locked\": false,\n \"ClassificationId\": null,\n \"RowNumber\": 29\n },\n {\n \"sa_agent_id\": 405,\n \"role_id\": 100,\n \"agentname\": \"Greene, Tiffany \",\n \"employee_id\": \"TLG17964\",\n \"hire_date\": \"2017-04-10T00:00:00\",\n \"tiebreaker\": 0,\n \"SchedStartTime\": \"2024-03-20T10:00:00\",\n \"SortValue\": null,\n \"Locked\": false,\n \"ClassificationId\": null,\n \"RowNumber\": 30\n },\n {\n \"sa_agent_id\": 423,\n \"role_id\": 100,\n \"agentname\": \"Griffin, John \",\n \"employee_id\": \"JHG17920\",\n \"hire_date\": \"2017-05-15T00:00:00\",\n \"tiebreaker\": 0,\n \"SchedStartTime\": \"2024-03-20T11:00:00\",\n \"SortValue\": null,\n \"Locked\": false,\n \"ClassificationId\": null,\n \"RowNumber\": 31\n },\n {\n \"sa_agent_id\": 242,\n \"role_id\": 100,\n \"agentname\": \"Grzybowski, Malissa \",\n \"employee_id\": \"MAG21275\",\n \"hire_date\": \"2016-04-11T00:00:00\",\n \"tiebreaker\": 0,\n \"SchedStartTime\": null,\n \"SortValue\": null,\n \"Locked\": false,\n \"ClassificationId\": null,\n \"RowNumber\": 32\n },\n {\n \"sa_agent_id\": 80,\n \"role_id\": 100,\n \"agentname\": \"Guzman, Denise \",\n \"employee_id\": \"dxg21043\",\n \"hire_date\": \"2015-06-08T00:00:00\",\n \"tiebreaker\": 0,\n \"SchedStartTime\": \"2024-03-20T07:00:00\",\n \"SortValue\": null,\n \"Locked\": false,\n \"ClassificationId\": 2,\n \"RowNumber\": 33\n },\n {\n \"sa_agent_id\": 87,\n \"role_id\": 100,\n \"agentname\": \"Hagwood, Steve \",\n \"employee_id\": \"739259\",\n \"hire_date\": \"2013-12-25T00:00:00\",\n \"tiebreaker\": 0,\n \"SchedStartTime\": null,\n \"SortValue\": null,\n \"Locked\": false,\n \"ClassificationId\": null,\n \"RowNumber\": 34\n },\n {\n \"sa_agent_id\": 287,\n \"role_id\": 100,\n \"agentname\": \"Haltiwanger, Debra \",\n \"employee_id\": \"DWH21013\",\n \"hire_date\": \"2016-08-15T00:00:00\",\n \"tiebreaker\": 0,\n \"SchedStartTime\": \"2024-03-20T11:00:00\",\n \"SortValue\": null,\n \"Locked\": false,\n \"ClassificationId\": null,\n 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\"AgentID\": 278,\n \"AgentName\": \"Areheart, Sam \",\n \"PublishedIntervalId\": 331963,\n \"ExceptionID\": 934214,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-20T12:45:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T13:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T12:45:00\",\n \"EndTimeDisplay\": \"2024-03-20T13:45:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 1,\n \"AgentID\": 278,\n \"AgentName\": \"Areheart, Sam \",\n \"PublishedIntervalId\": 341165,\n \"ExceptionID\": 952696,\n \"ExceptionTypeID\": 4,\n \"StartTime\": \"2024-03-20T08:00:00\",\n \"Duration\": 8,\n \"Priority\": 200,\n \"AtWork\": false,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#228B22\",\n \"ExceptionTypeName\": \"PTO\",\n \"ExceptionLocation\": null,\n \"ExceptionDescription\": \"test3\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T16:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T08:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T16:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 2,\n \"AgentID\": 156,\n \"AgentName\": \"Azzarito, Deborah \",\n \"PublishedIntervalId\": 341172,\n \"ExceptionID\": 952703,\n \"ExceptionTypeID\": 4,\n \"StartTime\": \"2024-03-20T08:00:00\",\n \"Duration\": 8,\n \"Priority\": 200,\n \"AtWork\": false,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#228B22\",\n \"ExceptionTypeName\": \"PTO\",\n \"ExceptionLocation\": null,\n \"ExceptionDescription\": \"test3\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T16:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T08:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T16:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 3,\n \"AgentID\": 453,\n \"AgentName\": \"Badgett, Gregory \",\n \"PublishedIntervalId\": 331683,\n \"ExceptionID\": 933934,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-20T15:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-21T00:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T15:00:00\",\n \"EndTimeDisplay\": \"2024-03-21T00:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 3,\n \"AgentID\": 453,\n \"AgentName\": \"Badgett, Gregory \",\n \"PublishedIntervalId\": 332187,\n \"ExceptionID\": 934438,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T22:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T22:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T22:15:00\",\n \"EndTimeDisplay\": \"2024-03-20T22:30:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 3,\n \"AgentID\": 453,\n \"AgentName\": \"Badgett, Gregory \",\n \"PublishedIntervalId\": 332185,\n \"ExceptionID\": 934436,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T17:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T17:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T17:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T17:15:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 3,\n \"AgentID\": 453,\n \"AgentName\": \"Badgett, Gregory \",\n \"PublishedIntervalId\": 332186,\n \"ExceptionID\": 934437,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-20T19:30:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T20:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T19:30:00\",\n \"EndTimeDisplay\": \"2024-03-20T20:30:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 3,\n \"AgentID\": 453,\n \"AgentName\": \"Badgett, Gregory \",\n \"PublishedIntervalId\": 341179,\n \"ExceptionID\": 952710,\n \"ExceptionTypeID\": 4,\n \"StartTime\": \"2024-03-20T08:00:00\",\n \"Duration\": 8,\n \"Priority\": 200,\n \"AtWork\": false,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#228B22\",\n \"ExceptionTypeName\": \"PTO\",\n \"ExceptionLocation\": null,\n \"ExceptionDescription\": \"test3\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T16:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T08:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T16:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 3,\n \"AgentID\": 453,\n \"AgentName\": \"Badgett, Gregory \",\n \"PublishedIntervalId\": 332188,\n \"ExceptionID\": 934439,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-20T23:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T23:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T23:15:00\",\n \"EndTimeDisplay\": \"2024-03-20T23:30:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 4,\n \"AgentID\": 451,\n \"AgentName\": \"Barton, Jean \",\n \"PublishedIntervalId\": 331775,\n \"ExceptionID\": 934026,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-20T08:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-20T17:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T08:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T17:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 4,\n \"AgentID\": 451,\n \"AgentName\": \"Barton, Jean \",\n \"PublishedIntervalId\": 332547,\n \"ExceptionID\": 934798,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T14:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T14:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T14:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T14:15:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 4,\n \"AgentID\": 451,\n \"AgentName\": \"Barton, Jean \",\n \"PublishedIntervalId\": 332545,\n \"ExceptionID\": 934796,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T10:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T10:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T10:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T10:15:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 4,\n \"AgentID\": 451,\n \"AgentName\": \"Barton, Jean \",\n \"PublishedIntervalId\": 332546,\n \"ExceptionID\": 934797,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-20T12:00:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T13:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T12:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T13:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 4,\n \"AgentID\": 451,\n \"AgentName\": \"Barton, Jean \",\n \"PublishedIntervalId\": 332548,\n \"ExceptionID\": 934799,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-20T08:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T08:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T08:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T08:15:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 5,\n \"AgentID\": 479,\n \"AgentName\": \"Bickley, Sharon \",\n \"PublishedIntervalId\": 331695,\n \"ExceptionID\": 933946,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-19T23:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-20T08:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T23:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T08:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 5,\n \"AgentID\": 479,\n \"AgentName\": \"Bickley, Sharon \",\n \"PublishedIntervalId\": 331696,\n \"ExceptionID\": 933947,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-20T23:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-21T08:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T23:00:00\",\n \"EndTimeDisplay\": \"2024-03-21T08:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 5,\n \"AgentID\": 479,\n \"AgentName\": \"Bickley, Sharon \",\n \"PublishedIntervalId\": 332231,\n \"ExceptionID\": 934482,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T01:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T01:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T01:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T01:15:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 5,\n \"AgentID\": 479,\n \"AgentName\": \"Bickley, Sharon \",\n \"PublishedIntervalId\": 332233,\n \"ExceptionID\": 934484,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T06:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T06:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T06:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T06:15:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 5,\n \"AgentID\": 479,\n \"AgentName\": \"Bickley, Sharon \",\n \"PublishedIntervalId\": 332232,\n \"ExceptionID\": 934483,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-20T03:00:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T04:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T03:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T04:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 5,\n \"AgentID\": 479,\n \"AgentName\": \"Bickley, Sharon \",\n \"PublishedIntervalId\": 332234,\n \"ExceptionID\": 934485,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-20T00:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T00:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T00:30:00\",\n \"EndTimeDisplay\": \"2024-03-20T00:45:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 7,\n \"AgentID\": 27,\n \"AgentName\": \"Blakely, Latrice \",\n \"PublishedIntervalId\": 331654,\n \"ExceptionID\": 933905,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-20T09:00:00\",\n \"Duration\": 9.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-20T18:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T09:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T18:30:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 7,\n \"AgentID\": 27,\n \"AgentName\": \"Blakely, Latrice \",\n \"PublishedIntervalId\": 332071,\n \"ExceptionID\": 934322,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T11:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T11:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T11:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T11:15:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 7,\n \"AgentID\": 27,\n \"AgentName\": \"Blakely, Latrice \",\n \"PublishedIntervalId\": 332073,\n \"ExceptionID\": 934324,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T15:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T16:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T15:45:00\",\n \"EndTimeDisplay\": \"2024-03-20T16:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 7,\n \"AgentID\": 27,\n \"AgentName\": \"Blakely, Latrice \",\n \"PublishedIntervalId\": 332072,\n \"ExceptionID\": 934323,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-20T13:30:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T14:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T13:30:00\",\n \"EndTimeDisplay\": \"2024-03-20T14:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 7,\n \"AgentID\": 27,\n \"AgentName\": \"Blakely, Latrice \",\n \"PublishedIntervalId\": 332074,\n \"ExceptionID\": 934325,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-20T09:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T09:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T09:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T09:15:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 8,\n \"AgentID\": 467,\n \"AgentName\": \"Brown, Chanell \",\n \"PublishedIntervalId\": 331693,\n \"ExceptionID\": 933944,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-20T11:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-20T20:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T11:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T20:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 8,\n \"AgentID\": 467,\n \"AgentName\": \"Brown, Chanell \",\n \"PublishedIntervalId\": 332226,\n \"ExceptionID\": 934477,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T17:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T18:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T17:45:00\",\n \"EndTimeDisplay\": \"2024-03-20T18:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 8,\n \"AgentID\": 467,\n \"AgentName\": \"Brown, Chanell \",\n \"PublishedIntervalId\": 332224,\n \"ExceptionID\": 934475,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T12:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T13:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T12:45:00\",\n \"EndTimeDisplay\": \"2024-03-20T13:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 8,\n \"AgentID\": 467,\n \"AgentName\": \"Brown, Chanell \",\n \"PublishedIntervalId\": 332225,\n \"ExceptionID\": 934476,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-20T15:00:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T16:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T15:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T16:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 8,\n \"AgentID\": 467,\n \"AgentName\": \"Brown, Chanell \",\n \"PublishedIntervalId\": 332227,\n \"ExceptionID\": 934478,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-20T19:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T19:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T19:30:00\",\n \"EndTimeDisplay\": \"2024-03-20T19:45:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 10,\n \"AgentID\": 402,\n \"AgentName\": \"Burns, Barbara \",\n \"PublishedIntervalId\": 331883,\n \"ExceptionID\": 934134,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-20T10:00:00\",\n \"Duration\": 4.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-20T14:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T10:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T14:15:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 10,\n \"AgentID\": 402,\n \"AgentName\": \"Burns, Barbara \",\n \"PublishedIntervalId\": 332896,\n \"ExceptionID\": 935147,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T12:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T13:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T12:45:00\",\n \"EndTimeDisplay\": \"2024-03-20T13:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 11,\n \"AgentID\": 391,\n \"AgentName\": \"Carabo, Randy \",\n \"PublishedIntervalId\": 331646,\n \"ExceptionID\": 933897,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-20T09:00:00\",\n \"Duration\": 10,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled 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\"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 11,\n \"AgentID\": 391,\n \"AgentName\": \"Carabo, Randy \",\n \"PublishedIntervalId\": 332044,\n \"ExceptionID\": 934295,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T16:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T16:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T16:30:00\",\n \"EndTimeDisplay\": \"2024-03-20T16:45:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 11,\n \"AgentID\": 391,\n \"AgentName\": \"Carabo, Randy \",\n \"PublishedIntervalId\": 332043,\n \"ExceptionID\": 934294,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-20T14:00:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T15:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T14:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T15:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 11,\n \"AgentID\": 391,\n \"AgentName\": \"Carabo, Randy \",\n \"PublishedIntervalId\": 332045,\n \"ExceptionID\": 934296,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-20T17:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T17:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T17:30:00\",\n \"EndTimeDisplay\": \"2024-03-20T17:45:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 13,\n \"AgentID\": 387,\n \"AgentName\": \"Cassleman, Sherry \",\n \"PublishedIntervalId\": 331717,\n \"ExceptionID\": 933968,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-19T17:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-20T02:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T17:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T02:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 13,\n \"AgentID\": 387,\n \"AgentName\": \"Cassleman, Sherry \",\n \"PublishedIntervalId\": 331718,\n \"ExceptionID\": 933969,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-20T17:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-21T02:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T17:00:00\",\n \"EndTimeDisplay\": \"2024-03-21T02:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 13,\n \"AgentID\": 387,\n \"AgentName\": \"Cassleman, Sherry \",\n \"PublishedIntervalId\": 332320,\n \"ExceptionID\": 934571,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T19:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T19:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T19:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T19:15:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 13,\n \"AgentID\": 387,\n \"AgentName\": \"Cassleman, Sherry \",\n \"PublishedIntervalId\": 332318,\n \"ExceptionID\": 934569,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T00:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T00:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T00:15:00\",\n \"EndTimeDisplay\": \"2024-03-20T00:30:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 13,\n \"AgentID\": 387,\n \"AgentName\": \"Cassleman, Sherry \",\n \"PublishedIntervalId\": 332321,\n \"ExceptionID\": 934572,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-20T21:45:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T22:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T21:45:00\",\n \"EndTimeDisplay\": \"2024-03-20T22:45:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 13,\n \"AgentID\": 387,\n \"AgentName\": \"Cassleman, Sherry \",\n \"PublishedIntervalId\": 332319,\n \"ExceptionID\": 934570,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-20T01:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T01:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T01:30:00\",\n \"EndTimeDisplay\": \"2024-03-20T01:45:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 13,\n \"AgentID\": 387,\n \"AgentName\": \"Cassleman, Sherry \",\n \"PublishedIntervalId\": 332323,\n \"ExceptionID\": 934574,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-20T23:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T23:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T23:15:00\",\n \"EndTimeDisplay\": \"2024-03-20T23:30:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 14,\n \"AgentID\": 371,\n \"AgentName\": \"Cathy, Kelly \",\n \"PublishedIntervalId\": 331726,\n \"ExceptionID\": 933977,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-20T07:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": 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\"StartTimeDisplay\": \"2024-03-19T16:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T01:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 16,\n \"AgentID\": 306,\n \"AgentName\": \"Crislip, Traci \",\n \"PublishedIntervalId\": 331849,\n \"ExceptionID\": 934100,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-20T16:00:00\",\n \"Duration\": 7.75,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-20T23:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T16:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T23:45:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 16,\n \"AgentID\": 306,\n \"AgentName\": \"Crislip, Traci \",\n \"PublishedIntervalId\": 332837,\n \"ExceptionID\": 935088,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T17:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T18:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T17:45:00\",\n \"EndTimeDisplay\": \"2024-03-20T18:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 16,\n \"AgentID\": 306,\n \"AgentName\": \"Crislip, Traci \",\n \"PublishedIntervalId\": 332839,\n \"ExceptionID\": 935090,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T22:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T23:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T22:45:00\",\n \"EndTimeDisplay\": \"2024-03-20T23:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 16,\n \"AgentID\": 306,\n \"AgentName\": \"Crislip, Traci \",\n \"PublishedIntervalId\": 332838,\n \"ExceptionID\": 935089,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-20T19:45:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T20:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T19:45:00\",\n \"EndTimeDisplay\": \"2024-03-20T20:45:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 16,\n \"AgentID\": 306,\n \"AgentName\": \"Crislip, Traci \",\n \"PublishedIntervalId\": 332840,\n \"ExceptionID\": 935091,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-20T16:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T17:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T16:45:00\",\n \"EndTimeDisplay\": \"2024-03-20T17:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 16,\n \"AgentID\": 306,\n \"AgentName\": \"Crislip, Traci \",\n \"PublishedIntervalId\": 332122,\n \"ExceptionID\": 934373,\n \"ExceptionTypeID\": 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\"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-20T23:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T20:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T23:45:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 18,\n \"AgentID\": 432,\n \"AgentName\": \"Dunbar, Bill \",\n \"PublishedIntervalId\": 332931,\n \"ExceptionID\": 935182,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T22:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T22:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T22:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T22:15:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 19,\n \"AgentID\": 382,\n \"AgentName\": \"Duncan, Matthew \",\n \"PublishedIntervalId\": 331731,\n \"ExceptionID\": 933982,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-20T11:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-20T20:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T11:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T20:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 19,\n \"AgentID\": 382,\n \"AgentName\": \"Duncan, Matthew \",\n \"PublishedIntervalId\": 332373,\n \"ExceptionID\": 934624,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T17:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T18:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T17:45:00\",\n \"EndTimeDisplay\": \"2024-03-20T18:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 19,\n \"AgentID\": 382,\n \"AgentName\": \"Duncan, Matthew \",\n \"PublishedIntervalId\": 332371,\n \"ExceptionID\": 934622,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T12:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone 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\"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 19,\n \"AgentID\": 382,\n \"AgentName\": \"Duncan, Matthew \",\n \"PublishedIntervalId\": 332374,\n \"ExceptionID\": 934625,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-20T18:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T19:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T18:45:00\",\n \"EndTimeDisplay\": \"2024-03-20T19:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 20,\n \"AgentID\": 51,\n \"AgentName\": \"Dyer, Amanda \",\n \"PublishedIntervalId\": 331813,\n \"ExceptionID\": 934064,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-20T12:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-20T20:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T12:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T20:30:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 20,\n \"AgentID\": 51,\n \"AgentName\": \"Dyer, Amanda \",\n \"PublishedIntervalId\": 332695,\n \"ExceptionID\": 934946,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T14:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T14:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T14:30:00\",\n \"EndTimeDisplay\": \"2024-03-20T14:45:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 20,\n \"AgentID\": 51,\n \"AgentName\": \"Dyer, Amanda \",\n \"PublishedIntervalId\": 332697,\n \"ExceptionID\": 934948,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T19:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T19:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T19:15:00\",\n \"EndTimeDisplay\": \"2024-03-20T19:30:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 20,\n \"AgentID\": 51,\n \"AgentName\": \"Dyer, Amanda \",\n \"PublishedIntervalId\": 332696,\n \"ExceptionID\": 934947,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-20T16:15:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T16:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T16:15:00\",\n \"EndTimeDisplay\": \"2024-03-20T16:45:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 20,\n \"AgentID\": 51,\n \"AgentName\": \"Dyer, Amanda \",\n \"PublishedIntervalId\": 332698,\n \"ExceptionID\": 934949,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-20T12:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T12:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T12:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T12:15:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 22,\n \"AgentID\": 136,\n \"AgentName\": \"Finn, Mike \",\n \"PublishedIntervalId\": 331843,\n \"ExceptionID\": 934094,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-20T16:00:00\",\n \"Duration\": 8,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-21T00:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T16:00:00\",\n \"EndTimeDisplay\": \"2024-03-21T00:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 22,\n \"AgentID\": 136,\n \"AgentName\": \"Finn, Mike \",\n \"PublishedIntervalId\": 332815,\n \"ExceptionID\": 935066,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T22:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T23:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T22:45:00\",\n \"EndTimeDisplay\": \"2024-03-20T23:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 22,\n \"AgentID\": 136,\n \"AgentName\": \"Finn, Mike \",\n \"PublishedIntervalId\": 332813,\n \"ExceptionID\": 935064,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T17:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T18:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T17:45:00\",\n \"EndTimeDisplay\": \"2024-03-20T18:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 22,\n \"AgentID\": 136,\n \"AgentName\": \"Finn, Mike \",\n \"PublishedIntervalId\": 332814,\n \"ExceptionID\": 935065,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-20T19:30:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T20:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T19:30:00\",\n \"EndTimeDisplay\": \"2024-03-20T20:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 22,\n \"AgentID\": 136,\n \"AgentName\": \"Finn, Mike \",\n \"PublishedIntervalId\": 332816,\n \"ExceptionID\": 935067,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-20T16:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T16:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T16:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T16:15:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 23,\n \"AgentID\": 68,\n \"AgentName\": \"Florez, Oscar \",\n \"PublishedIntervalId\": 331793,\n \"ExceptionID\": 934044,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-20T10:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-20T18:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T10:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T18:30:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 23,\n \"AgentID\": 68,\n \"AgentName\": \"Florez, Oscar \",\n \"PublishedIntervalId\": 332617,\n \"ExceptionID\": 934868,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T16:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T17:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T16:45:00\",\n \"EndTimeDisplay\": \"2024-03-20T17:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 23,\n \"AgentID\": 68,\n \"AgentName\": \"Florez, Oscar \",\n \"PublishedIntervalId\": 332615,\n \"ExceptionID\": 934866,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T12:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T12:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T12:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T12:15:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 23,\n \"AgentID\": 68,\n \"AgentName\": \"Florez, Oscar \",\n \"PublishedIntervalId\": 332616,\n \"ExceptionID\": 934867,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-20T14:15:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T14:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T14:15:00\",\n \"EndTimeDisplay\": \"2024-03-20T14:45:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 23,\n \"AgentID\": 68,\n \"AgentName\": \"Florez, Oscar \",\n \"PublishedIntervalId\": 332618,\n \"ExceptionID\": 934869,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-20T10:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T10:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T10:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T10:15:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 24,\n \"AgentID\": 144,\n \"AgentName\": \"Fowler, Wendy \",\n \"PublishedIntervalId\": 331848,\n \"ExceptionID\": 934099,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-20T08:00:00\",\n \"Duration\": 8,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-20T16:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T08:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T16:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 24,\n \"AgentID\": 144,\n \"AgentName\": \"Fowler, Wendy \",\n \"PublishedIntervalId\": 332835,\n \"ExceptionID\": 935086,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T14:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T14:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T14:15:00\",\n \"EndTimeDisplay\": \"2024-03-20T14:30:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 24,\n \"AgentID\": 144,\n \"AgentName\": \"Fowler, Wendy \",\n \"PublishedIntervalId\": 332833,\n \"ExceptionID\": 935084,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T09:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T09:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T09:15:00\",\n \"EndTimeDisplay\": \"2024-03-20T09:30:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 24,\n \"AgentID\": 144,\n \"AgentName\": \"Fowler, Wendy \",\n \"PublishedIntervalId\": 332834,\n \"ExceptionID\": 935085,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-20T11:45:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T12:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T11:45:00\",\n \"EndTimeDisplay\": \"2024-03-20T12:15:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 24,\n \"AgentID\": 144,\n \"AgentName\": \"Fowler, Wendy \",\n \"PublishedIntervalId\": 332836,\n \"ExceptionID\": 935087,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-20T08:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T08:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T08:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T08:15:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 25,\n \"AgentID\": 353,\n \"AgentName\": \"Fraley, Ashley \",\n \"PublishedIntervalId\": 331643,\n \"ExceptionID\": 933894,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-20T08:00:00\",\n \"Duration\": 10,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-20T18:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T08:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T18:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 25,\n \"AgentID\": 353,\n \"AgentName\": \"Fraley, Ashley \",\n \"PublishedIntervalId\": 332030,\n \"ExceptionID\": 934281,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T09:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T10:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T09:45:00\",\n \"EndTimeDisplay\": \"2024-03-20T10:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 25,\n \"AgentID\": 353,\n \"AgentName\": \"Fraley, Ashley \",\n \"PublishedIntervalId\": 332032,\n \"ExceptionID\": 934283,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T15:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T15:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T15:30:00\",\n \"EndTimeDisplay\": \"2024-03-20T15:45:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 25,\n \"AgentID\": 353,\n \"AgentName\": \"Fraley, Ashley \",\n \"PublishedIntervalId\": 332031,\n \"ExceptionID\": 934282,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-20T11:45:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T12:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T11:45:00\",\n \"EndTimeDisplay\": \"2024-03-20T12:45:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 25,\n \"AgentID\": 353,\n \"AgentName\": \"Fraley, Ashley \",\n \"PublishedIntervalId\": 332033,\n \"ExceptionID\": 934284,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-20T08:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T08:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T08:15:00\",\n \"EndTimeDisplay\": \"2024-03-20T08:30:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 28,\n \"AgentID\": 71,\n \"AgentName\": \"Granda, Luis \",\n \"PublishedIntervalId\": 331804,\n \"ExceptionID\": 934055,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-20T09:30:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-20T18:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T09:30:00\",\n \"EndTimeDisplay\": \"2024-03-20T18:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 28,\n \"AgentID\": 71,\n \"AgentName\": \"Granda, Luis \",\n \"PublishedIntervalId\": 332661,\n \"ExceptionID\": 934912,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T15:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T16:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T15:45:00\",\n \"EndTimeDisplay\": \"2024-03-20T16:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 28,\n \"AgentID\": 71,\n \"AgentName\": \"Granda, Luis \",\n \"PublishedIntervalId\": 332659,\n \"ExceptionID\": 934910,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T11:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T12:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T11:45:00\",\n \"EndTimeDisplay\": \"2024-03-20T12:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 28,\n \"AgentID\": 71,\n \"AgentName\": \"Granda, Luis \",\n \"PublishedIntervalId\": 332660,\n \"ExceptionID\": 934911,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-20T13:45:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T14:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T13:45:00\",\n \"EndTimeDisplay\": \"2024-03-20T14:15:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 28,\n \"AgentID\": 71,\n \"AgentName\": \"Granda, Luis \",\n \"PublishedIntervalId\": 332662,\n \"ExceptionID\": 934913,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-20T09:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T09:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T09:30:00\",\n \"EndTimeDisplay\": \"2024-03-20T09:45:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 30,\n \"AgentID\": 405,\n \"AgentName\": \"Greene, 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\"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T12:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T12:15:00\",\n \"EndTimeDisplay\": \"2024-03-20T12:30:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 31,\n \"AgentID\": 423,\n \"AgentName\": \"Griffin, John \",\n \"PublishedIntervalId\": 331771,\n \"ExceptionID\": 934022,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-20T11:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-20T20:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T11:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T20:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 31,\n \"AgentID\": 423,\n \"AgentName\": \"Griffin, John \",\n \"PublishedIntervalId\": 332531,\n \"ExceptionID\": 934782,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T18:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T18:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T18:30:00\",\n \"EndTimeDisplay\": \"2024-03-20T18:45:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 31,\n \"AgentID\": 423,\n \"AgentName\": \"Griffin, John \",\n \"PublishedIntervalId\": 332529,\n \"ExceptionID\": 934780,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T12:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T13:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T12:45:00\",\n \"EndTimeDisplay\": \"2024-03-20T13:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 31,\n \"AgentID\": 423,\n \"AgentName\": \"Griffin, John \",\n \"PublishedIntervalId\": 332530,\n \"ExceptionID\": 934781,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-20T15:45:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T16:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T15:45:00\",\n \"EndTimeDisplay\": \"2024-03-20T16:45:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 31,\n \"AgentID\": 423,\n \"AgentName\": \"Griffin, John \",\n \"PublishedIntervalId\": 332532,\n \"ExceptionID\": 934783,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-20T18:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T18:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T18:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T18:15:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 31,\n \"AgentID\": 423,\n \"AgentName\": \"Griffin, John \",\n \"PublishedIntervalId\": 342550,\n \"ExceptionID\": 955408,\n \"ExceptionTypeID\": 8,\n \"StartTime\": \"2024-03-20T11:00:00\",\n \"Duration\": 0.1,\n \"Priority\": 150,\n \"AtWork\": false,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#ff0000\",\n \"ExceptionTypeName\": \"Late\",\n \"ExceptionLocation\": null,\n \"ExceptionDescription\": \"Created by soft checkin monitor\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-20T11:06:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T11:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T11:06:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 33,\n \"AgentID\": 80,\n \"AgentName\": \"Guzman, Denise \",\n \"PublishedIntervalId\": 331897,\n \"ExceptionID\": 934148,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-20T07:00:00\",\n \"Duration\": 4,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-20T11:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T07:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T11:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 33,\n \"AgentID\": 80,\n \"AgentName\": \"Guzman, Denise \",\n \"PublishedIntervalId\": 331898,\n \"ExceptionID\": 934149,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-20T19:00:00\",\n \"Duration\": 4,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-20T23:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T19:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T23:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 33,\n \"AgentID\": 80,\n \"AgentName\": \"Guzman, Denise \",\n \"PublishedIntervalId\": 332910,\n \"ExceptionID\": 935161,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T08:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T09:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T08:45:00\",\n \"EndTimeDisplay\": \"2024-03-20T09:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 33,\n \"AgentID\": 80,\n \"AgentName\": \"Guzman, Denise \",\n \"PublishedIntervalId\": 332911,\n \"ExceptionID\": 935162,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T21:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T21:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T21:15:00\",\n \"EndTimeDisplay\": \"2024-03-20T21:30:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 35,\n \"AgentID\": 287,\n \"AgentName\": \"Haltiwanger, Debra \",\n \"PublishedIntervalId\": 331627,\n \"ExceptionID\": 933878,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-20T11:00:00\",\n \"Duration\": 11,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-20T22:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T11:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T22:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 35,\n \"AgentID\": 287,\n \"AgentName\": \"Haltiwanger, Debra \",\n \"PublishedIntervalId\": 331968,\n \"ExceptionID\": 934219,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T13:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T14:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T13:45:00\",\n \"EndTimeDisplay\": \"2024-03-20T14:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 35,\n \"AgentID\": 287,\n \"AgentName\": \"Haltiwanger, Debra \",\n \"PublishedIntervalId\": 331969,\n \"ExceptionID\": 934220,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T17:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T18:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T17:45:00\",\n \"EndTimeDisplay\": \"2024-03-20T18:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 35,\n \"AgentID\": 287,\n \"AgentName\": \"Haltiwanger, Debra \",\n \"PublishedIntervalId\": 331970,\n \"ExceptionID\": 934221,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T19:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T20:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T19:45:00\",\n \"EndTimeDisplay\": \"2024-03-20T20:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 35,\n \"AgentID\": 287,\n \"AgentName\": \"Haltiwanger, Debra \",\n \"PublishedIntervalId\": 331971,\n \"ExceptionID\": 934222,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-20T15:15:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T15:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T15:15:00\",\n \"EndTimeDisplay\": \"2024-03-20T15:45:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 38,\n \"AgentID\": 91,\n \"AgentName\": \"Heinly, Gesela \",\n \"PublishedIntervalId\": 331635,\n \"ExceptionID\": 933886,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-20T06:00:00\",\n \"Duration\": 10,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-20T16:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T06:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T16:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 38,\n \"AgentID\": 91,\n \"AgentName\": \"Heinly, Gesela \",\n \"PublishedIntervalId\": 331998,\n \"ExceptionID\": 934249,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T08:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T08:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T08:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T08:15:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 38,\n 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\"StartTimeDisplay\": \"2024-03-20T05:30:00\",\n \"EndTimeDisplay\": \"2024-03-20T05:45:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 46,\n \"AgentID\": 361,\n \"AgentName\": \"Kinsella, Mark \",\n \"PublishedIntervalId\": 331762,\n \"ExceptionID\": 934013,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-20T09:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-20T18:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T09:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T18:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 46,\n \"AgentID\": 361,\n \"AgentName\": \"Kinsella, Mark \",\n \"PublishedIntervalId\": 332495,\n 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\"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T12:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T11:45:00\",\n \"EndTimeDisplay\": \"2024-03-20T12:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 46,\n \"AgentID\": 361,\n \"AgentName\": \"Kinsella, Mark \",\n \"PublishedIntervalId\": 332494,\n \"ExceptionID\": 934745,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-20T13:00:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T14:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T13:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T14:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 46,\n \"AgentID\": 361,\n \"AgentName\": \"Kinsella, Mark \",\n \"PublishedIntervalId\": 332496,\n \"ExceptionID\": 934747,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-20T13:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T13:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T13:15:00\",\n \"EndTimeDisplay\": \"2024-03-20T13:30:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 49,\n \"AgentID\": 354,\n \"AgentName\": \"Lewis, Greg \",\n \"PublishedIntervalId\": 331913,\n \"ExceptionID\": 934164,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-20T20:00:00\",\n \"Duration\": 4,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-21T00:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T20:00:00\",\n \"EndTimeDisplay\": \"2024-03-21T00:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 49,\n \"AgentID\": 354,\n \"AgentName\": \"Lewis, Greg \",\n \"PublishedIntervalId\": 332926,\n \"ExceptionID\": 935177,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T22:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off 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\"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 50,\n \"AgentID\": 129,\n \"AgentName\": \"Lewis, Lisha \",\n \"PublishedIntervalId\": 332934,\n \"ExceptionID\": 935185,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T10:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T10:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T10:30:00\",\n \"EndTimeDisplay\": \"2024-03-20T10:45:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 51,\n \"AgentID\": 271,\n \"AgentName\": \"Mack, Janelle \",\n \"PublishedIntervalId\": 331675,\n \"ExceptionID\": 933926,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-19T22:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-20T07:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T22:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T07:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 51,\n \"AgentID\": 271,\n \"AgentName\": \"Mack, Janelle \",\n \"PublishedIntervalId\": 331676,\n \"ExceptionID\": 933927,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-20T22:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-21T07:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T22:00:00\",\n \"EndTimeDisplay\": \"2024-03-21T07:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 51,\n \"AgentID\": 271,\n \"AgentName\": \"Mack, Janelle \",\n \"PublishedIntervalId\": 332157,\n \"ExceptionID\": 934408,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T06:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T06:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T06:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T06:15:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 51,\n \"AgentID\": 271,\n \"AgentName\": \"Mack, Janelle \",\n \"PublishedIntervalId\": 332155,\n \"ExceptionID\": 934406,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T00:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T00:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T00:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T00:15:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 51,\n \"AgentID\": 271,\n \"AgentName\": \"Mack, Janelle \",\n \"PublishedIntervalId\": 332156,\n \"ExceptionID\": 934407,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-20T03:15:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T04:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T03:15:00\",\n \"EndTimeDisplay\": \"2024-03-20T04:15:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 51,\n \"AgentID\": 271,\n \"AgentName\": \"Mack, Janelle \",\n \"PublishedIntervalId\": 332158,\n \"ExceptionID\": 934409,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-20T03:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T03:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T03:15:00\",\n \"EndTimeDisplay\": \"2024-03-20T03:30:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 52,\n \"AgentID\": 318,\n \"AgentName\": \"Malvoisin, Fernando \",\n \"PublishedIntervalId\": 331663,\n \"ExceptionID\": 933914,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-20T05:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-20T14:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T05:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T14:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 52,\n \"AgentID\": 318,\n \"AgentName\": \"Malvoisin, Fernando \",\n \"PublishedIntervalId\": 332107,\n \"ExceptionID\": 934358,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T08:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T08:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T08:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T08:15:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 52,\n \"AgentID\": 318,\n \"AgentName\": \"Malvoisin, Fernando \",\n \"PublishedIntervalId\": 332109,\n \"ExceptionID\": 934360,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T12:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T13:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T12:45:00\",\n \"EndTimeDisplay\": \"2024-03-20T13:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 52,\n \"AgentID\": 318,\n \"AgentName\": \"Malvoisin, Fernando \",\n \"PublishedIntervalId\": 332108,\n \"ExceptionID\": 934359,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-20T09:45:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T10:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T09:45:00\",\n \"EndTimeDisplay\": \"2024-03-20T10:45:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 52,\n \"AgentID\": 318,\n \"AgentName\": \"Malvoisin, Fernando \",\n \"PublishedIntervalId\": 332110,\n \"ExceptionID\": 934361,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-20T06:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T06:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T06:15:00\",\n \"EndTimeDisplay\": \"2024-03-20T06:30:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 53,\n \"AgentID\": 107,\n \"AgentName\": \"Martinez, Cristian \",\n \"PublishedIntervalId\": 331799,\n \"ExceptionID\": 934050,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-20T09:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-20T17:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T09:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T17:30:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 53,\n \"AgentID\": 107,\n \"AgentName\": \"Martinez, Cristian \",\n \"PublishedIntervalId\": 332641,\n \"ExceptionID\": 934892,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T15:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T16:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T15:45:00\",\n \"EndTimeDisplay\": \"2024-03-20T16:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 53,\n \"AgentID\": 107,\n \"AgentName\": \"Martinez, Cristian \",\n \"PublishedIntervalId\": 332639,\n \"ExceptionID\": 934890,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T10:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T10:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T10:15:00\",\n \"EndTimeDisplay\": \"2024-03-20T10:30:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 53,\n \"AgentID\": 107,\n \"AgentName\": \"Martinez, Cristian \",\n \"PublishedIntervalId\": 332640,\n \"ExceptionID\": 934891,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-20T13:45:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T14:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T13:45:00\",\n \"EndTimeDisplay\": \"2024-03-20T14:15:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 53,\n \"AgentID\": 107,\n \"AgentName\": \"Martinez, Cristian \",\n \"PublishedIntervalId\": 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\"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T16:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T16:15:00\",\n \"EndTimeDisplay\": \"2024-03-20T16:30:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 72,\n \"AgentID\": 240,\n \"AgentName\": \"Richert, Jessica \",\n \"PublishedIntervalId\": 332066,\n \"ExceptionID\": 934317,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T21:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": 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\"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T01:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T01:15:00\",\n \"EndTimeDisplay\": \"2024-03-20T01:30:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 75,\n \"AgentID\": 58,\n \"AgentName\": \"Rollison, Karen \",\n \"PublishedIntervalId\": 331789,\n \"ExceptionID\": 934040,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-20T09:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-20T17:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T09:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T17:30:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 75,\n \"AgentID\": 58,\n \"AgentName\": \"Rollison, Karen \",\n \"PublishedIntervalId\": 332599,\n \"ExceptionID\": 934850,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T10:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T10:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T10:30:00\",\n \"EndTimeDisplay\": \"2024-03-20T10:45:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 75,\n \"AgentID\": 58,\n \"AgentName\": \"Rollison, Karen \",\n \"PublishedIntervalId\": 332601,\n \"ExceptionID\": 934852,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T16:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T16:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T16:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T16:15:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 75,\n \"AgentID\": 58,\n \"AgentName\": \"Rollison, Karen \",\n \"PublishedIntervalId\": 332600,\n \"ExceptionID\": 934851,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-20T12:45:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T13:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T12:45:00\",\n \"EndTimeDisplay\": \"2024-03-20T13:15:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 75,\n \"AgentID\": 58,\n \"AgentName\": \"Rollison, Karen \",\n \"PublishedIntervalId\": 332602,\n \"ExceptionID\": 934853,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-20T09:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T09:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T09:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T09:15:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 77,\n \"AgentID\": 65,\n \"AgentName\": \"Sanchez, Maria \",\n \"PublishedIntervalId\": 331911,\n \"ExceptionID\": 934162,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-20T02:00:00\",\n \"Duration\": 4,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-20T06:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T02:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T06:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 77,\n \"AgentID\": 65,\n \"AgentName\": \"Sanchez, Maria \",\n \"PublishedIntervalId\": 332924,\n \"ExceptionID\": 935175,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T04:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T04:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T04:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T04:15:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 79,\n \"AgentID\": 409,\n \"AgentName\": \"Schmidt, Peter \",\n \"PublishedIntervalId\": 331747,\n \"ExceptionID\": 933998,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-20T11:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-20T20:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T11:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T20:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 79,\n \"AgentID\": 409,\n \"AgentName\": \"Schmidt, Peter \",\n \"PublishedIntervalId\": 332433,\n \"ExceptionID\": 934684,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T13:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T13:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T13:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T13:15:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 79,\n \"AgentID\": 409,\n \"AgentName\": \"Schmidt, Peter \",\n \"PublishedIntervalId\": 332435,\n \"ExceptionID\": 934686,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T17:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T18:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T17:45:00\",\n \"EndTimeDisplay\": \"2024-03-20T18:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 79,\n \"AgentID\": 409,\n \"AgentName\": \"Schmidt, Peter \",\n \"PublishedIntervalId\": 332434,\n \"ExceptionID\": 934685,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-20T14:45:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T15:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T14:45:00\",\n \"EndTimeDisplay\": \"2024-03-20T15:45:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 79,\n \"AgentID\": 409,\n \"AgentName\": \"Schmidt, Peter \",\n \"PublishedIntervalId\": 332436,\n \"ExceptionID\": 934687,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-20T17:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T17:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T17:15:00\",\n \"EndTimeDisplay\": \"2024-03-20T17:30:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 80,\n \"AgentID\": 414,\n \"AgentName\": \"Schrum, Joe \",\n \"PublishedIntervalId\": 331751,\n \"ExceptionID\": 934002,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-19T16:30:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-20T01:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T16:30:00\",\n \"EndTimeDisplay\": \"2024-03-20T01:30:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 80,\n \"AgentID\": 414,\n \"AgentName\": \"Schrum, Joe \",\n \"PublishedIntervalId\": 331752,\n \"ExceptionID\": 934003,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-20T16:30:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-21T01:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T16:30:00\",\n \"EndTimeDisplay\": \"2024-03-21T01:30:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 80,\n \"AgentID\": 414,\n \"AgentName\": \"Schrum, Joe \",\n \"PublishedIntervalId\": 332455,\n \"ExceptionID\": 934706,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T23:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T23:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T23:30:00\",\n \"EndTimeDisplay\": \"2024-03-20T23:45:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 80,\n \"AgentID\": 414,\n \"AgentName\": \"Schrum, Joe \",\n \"PublishedIntervalId\": 332453,\n \"ExceptionID\": 934704,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T18:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T19:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T18:45:00\",\n \"EndTimeDisplay\": \"2024-03-20T19:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 80,\n \"AgentID\": 414,\n \"AgentName\": \"Schrum, Joe \",\n \"PublishedIntervalId\": 332454,\n \"ExceptionID\": 934705,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-20T21:00:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T22:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T21:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T22:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 80,\n \"AgentID\": 414,\n \"AgentName\": \"Schrum, Joe \",\n \"PublishedIntervalId\": 332456,\n \"ExceptionID\": 934707,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-20T17:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T17:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T17:30:00\",\n \"EndTimeDisplay\": \"2024-03-20T17:45:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 80,\n \"AgentID\": 414,\n \"AgentName\": \"Schrum, Joe \",\n \"PublishedIntervalId\": 332452,\n \"ExceptionID\": 934703,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-20T00:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T00:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T00:15:00\",\n \"EndTimeDisplay\": \"2024-03-20T00:30:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 82,\n \"AgentID\": 36,\n \"AgentName\": \"Stalnaker, Mary Beth \",\n \"PublishedIntervalId\": 331831,\n \"ExceptionID\": 934082,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-20T11:00:00\",\n \"Duration\": 8,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-20T19:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T11:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T19:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 82,\n \"AgentID\": 36,\n \"AgentName\": \"Stalnaker, Mary Beth \",\n \"PublishedIntervalId\": 332767,\n \"ExceptionID\": 935018,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T13:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T13:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T13:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T13:15:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 82,\n \"AgentID\": 36,\n \"AgentName\": \"Stalnaker, Mary Beth \",\n \"PublishedIntervalId\": 332769,\n \"ExceptionID\": 935020,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T17:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T17:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T17:15:00\",\n \"EndTimeDisplay\": \"2024-03-20T17:30:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 82,\n \"AgentID\": 36,\n \"AgentName\": \"Stalnaker, Mary Beth \",\n \"PublishedIntervalId\": 332768,\n \"ExceptionID\": 935019,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-20T15:00:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T15:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T15:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T15:30:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 82,\n \"AgentID\": 36,\n \"AgentName\": \"Stalnaker, Mary Beth \",\n \"PublishedIntervalId\": 332770,\n \"ExceptionID\": 935021,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-20T11:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T11:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T11:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T11:15:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 83,\n \"AgentID\": 455,\n \"AgentName\": \"Sticha, Carmen \",\n \"PublishedIntervalId\": 331688,\n \"ExceptionID\": 933939,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-20T13:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-20T22:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T13:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T22:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 83,\n \"AgentID\": 455,\n \"AgentName\": \"Sticha, Carmen \",\n \"PublishedIntervalId\": 332207,\n \"ExceptionID\": 934458,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T19:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T20:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T19:45:00\",\n \"EndTimeDisplay\": \"2024-03-20T20:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 83,\n \"AgentID\": 455,\n \"AgentName\": \"Sticha, Carmen \",\n \"PublishedIntervalId\": 332205,\n \"ExceptionID\": 934456,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T15:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T15:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T15:15:00\",\n \"EndTimeDisplay\": \"2024-03-20T15:30:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 83,\n \"AgentID\": 455,\n \"AgentName\": \"Sticha, Carmen \",\n \"PublishedIntervalId\": 332206,\n \"ExceptionID\": 934457,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-20T17:30:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T18:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T17:30:00\",\n \"EndTimeDisplay\": \"2024-03-20T18:30:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 83,\n \"AgentID\": 455,\n \"AgentName\": \"Sticha, Carmen \",\n \"PublishedIntervalId\": 332208,\n \"ExceptionID\": 934459,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-20T21:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T22:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T21:45:00\",\n \"EndTimeDisplay\": \"2024-03-20T22:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 85,\n \"AgentID\": 132,\n \"AgentName\": \"Sutherland, Todd \",\n \"PublishedIntervalId\": 331876,\n \"ExceptionID\": 934127,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-20T10:00:00\",\n \"Duration\": 5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-20T15:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T10:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T15:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 85,\n \"AgentID\": 132,\n \"AgentName\": \"Sutherland, Todd \",\n \"PublishedIntervalId\": 332889,\n \"ExceptionID\": 935140,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T12:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T12:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T12:30:00\",\n \"EndTimeDisplay\": \"2024-03-20T12:45:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 87,\n \"AgentID\": 429,\n \"AgentName\": \"Turner, Bruce \",\n \"PublishedIntervalId\": 331708,\n \"ExceptionID\": 933959,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-20T15:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-21T00:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T15:00:00\",\n \"EndTimeDisplay\": \"2024-03-21T00:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 87,\n \"AgentID\": 429,\n \"AgentName\": \"Turner, Bruce \",\n \"PublishedIntervalId\": 332282,\n \"ExceptionID\": 934533,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T22:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T22:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T22:30:00\",\n \"EndTimeDisplay\": \"2024-03-20T22:45:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 87,\n \"AgentID\": 429,\n \"AgentName\": \"Turner, Bruce \",\n \"PublishedIntervalId\": 332280,\n \"ExceptionID\": 934531,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T18:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T18:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T18:15:00\",\n \"EndTimeDisplay\": \"2024-03-20T18:30:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 87,\n \"AgentID\": 429,\n \"AgentName\": \"Turner, Bruce \",\n \"PublishedIntervalId\": 332281,\n \"ExceptionID\": 934532,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-20T19:15:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T19:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T19:15:00\",\n \"EndTimeDisplay\": \"2024-03-20T19:45:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 87,\n \"AgentID\": 429,\n \"AgentName\": \"Turner, Bruce \",\n \"PublishedIntervalId\": 332283,\n \"ExceptionID\": 934534,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-20T15:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T15:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T15:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T15:15:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"RowNumber\": 89,\n \"AgentID\": 262,\n \"AgentName\": \"Watkins, Tracy \",\n \"PublishedIntervalId\": 331923,\n \"ExceptionID\": 934174,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-20T14:00:00\",\n \"Duration\": 2.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-20T16:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T14:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T16:30:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n }\n ]\n },\n \"StackTrace\": \"Stack trace 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ExceptionTypeId can be used as the eventTypeId.
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AgentIDs can be found in GET Agent or GET AgentList"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruFOhLqQWk4GPlkS065BHTKJ83VaCCIpGZ4="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Tue, 26 Mar 2024 00:58:54 GMT"},{"key":"Content-Length","value":"11524"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": [\n {\n \"ExceptionTypeId\": 2,\n \"Name\": \"Break\",\n \"Description\": \"Break\",\n \"PriorityId\": 100,\n \"PriorityName\": \"Break & Lunch\",\n \"IsLocked\": false,\n \"IsAvailable\": true,\n \"IsTrade\": true,\n \"IsWork\": true,\n \"IsQueue\": false,\n \"IsPaid\": true,\n \"ColorId\": 7,\n \"ColorCode\": \"#00FFFF\",\n \"ColorName\": \"Aqua\",\n \"Approval\": false,\n \"IsConstrained\": true,\n \"ExceptionParent\": null,\n \"IsWorkingInterval\": false,\n \"IsAdherenceState\": false,\n \"StartTime\": null,\n \"DefaultIntervalDuration\": null,\n \"DefaultIntervalDescription\": null,\n \"IsReferencedAsWorkType\": 0,\n \"MinRoleForSelection\": null,\n \"ShrinkageType\": 1,\n \"IsEligibleForASSK\": false,\n \"RequiresASSKValidation\": false\n },\n {\n \"ExceptionTypeId\": 7,\n \"Name\": \"Coaching\",\n \"Description\": \"Coaching\",\n \"PriorityId\": 1,\n \"PriorityName\": \"Default Work Type\",\n \"IsLocked\": false,\n \"IsAvailable\": true,\n \"IsTrade\": true,\n \"IsWork\": true,\n \"IsQueue\": false,\n \"IsPaid\": true,\n \"ColorId\": 26,\n \"ColorCode\": \"#8FBC8F\",\n \"ColorName\": \"Dark Sea Green\",\n \"Approval\": false,\n \"IsConstrained\": false,\n \"ExceptionParent\": null,\n \"IsWorkingInterval\": false,\n \"IsAdherenceState\": false,\n \"StartTime\": null,\n \"DefaultIntervalDuration\": null,\n \"DefaultIntervalDescription\": null,\n \"IsReferencedAsWorkType\": 0,\n \"MinRoleForSelection\": null,\n \"ShrinkageType\": 1,\n \"IsEligibleForASSK\": false,\n \"RequiresASSKValidation\": false\n },\n {\n \"ExceptionTypeId\": 13,\n \"Name\": \"E-mail Work\",\n \"Description\": \"Processing E-mail\",\n \"PriorityId\": 1,\n \"PriorityName\": \"Default Work Type\",\n \"IsLocked\": false,\n \"IsAvailable\": false,\n \"IsTrade\": false,\n \"IsWork\": true,\n \"IsQueue\": false,\n \"IsPaid\": true,\n \"ColorId\": 2,\n \"ColorCode\": \"#00ff00\",\n \"ColorName\": \"Lime Green\",\n \"Approval\": false,\n \"IsConstrained\": false,\n \"ExceptionParent\": null,\n \"IsWorkingInterval\": true,\n \"IsAdherenceState\": false,\n \"StartTime\": null,\n \"DefaultIntervalDuration\": null,\n \"DefaultIntervalDescription\": null,\n \"IsReferencedAsWorkType\": 3,\n \"MinRoleForSelection\": null,\n \"ShrinkageType\": null,\n \"IsEligibleForASSK\": null,\n \"RequiresASSKValidation\": null\n },\n {\n \"ExceptionTypeId\": 28,\n \"Name\": \"Floating Holiday\",\n \"Description\": \"Holidays the agent my choose\",\n \"PriorityId\": 200,\n \"PriorityName\": \"Off Site Paid\",\n \"IsLocked\": false,\n \"IsAvailable\": false,\n \"IsTrade\": false,\n \"IsWork\": false,\n \"IsQueue\": false,\n \"IsPaid\": true,\n \"ColorId\": 24,\n \"ColorCode\": \"#228B22\",\n \"ColorName\": \"Forest Green\",\n \"Approval\": true,\n \"IsConstrained\": false,\n \"ExceptionParent\": null,\n \"IsWorkingInterval\": false,\n \"IsAdherenceState\": false,\n \"StartTime\": \"1900-01-01T09:00:00\",\n \"DefaultIntervalDuration\": 8,\n \"DefaultIntervalDescription\": \"Full Day\",\n \"IsReferencedAsWorkType\": 0,\n \"MinRoleForSelection\": 100,\n \"ShrinkageType\": 1,\n \"IsEligibleForASSK\": false,\n \"RequiresASSKValidation\": false\n },\n {\n \"ExceptionTypeId\": 27,\n \"Name\": \"Follow-up Project\",\n \"Description\": \"Customer Follow-up\",\n \"PriorityId\": 150,\n \"PriorityName\": \"On Site Paid\",\n \"IsLocked\": false,\n \"IsAvailable\": false,\n \"IsTrade\": false,\n \"IsWork\": true,\n \"IsQueue\": false,\n \"IsPaid\": true,\n \"ColorId\": 16,\n \"ColorCode\": \"#E000E0\",\n \"ColorName\": \"Pink\",\n \"Approval\": false,\n \"IsConstrained\": true,\n \"ExceptionParent\": null,\n \"IsWorkingInterval\": false,\n \"IsAdherenceState\": false,\n \"StartTime\": null,\n \"DefaultIntervalDuration\": null,\n \"DefaultIntervalDescription\": null,\n \"IsReferencedAsWorkType\": 0,\n \"MinRoleForSelection\": 100,\n \"ShrinkageType\": 1,\n \"IsEligibleForASSK\": true,\n \"RequiresASSKValidation\": true\n },\n {\n \"ExceptionTypeId\": 29,\n \"Name\": \"HR Session\",\n \"Description\": \"Ad-Hoc/Emergency HR meeting\",\n \"PriorityId\": 150,\n \"PriorityName\": \"On Site Paid\",\n \"IsLocked\": false,\n \"IsAvailable\": false,\n \"IsTrade\": false,\n \"IsWork\": true,\n \"IsQueue\": false,\n \"IsPaid\": true,\n \"ColorId\": 18,\n \"ColorCode\": \"#DC143C\",\n \"ColorName\": \"Crimson\",\n \"Approval\": false,\n \"IsConstrained\": true,\n \"ExceptionParent\": null,\n \"IsWorkingInterval\": false,\n \"IsAdherenceState\": false,\n \"StartTime\": null,\n \"DefaultIntervalDuration\": null,\n \"DefaultIntervalDescription\": null,\n \"IsReferencedAsWorkType\": 0,\n \"MinRoleForSelection\": 100,\n \"ShrinkageType\": 2,\n \"IsEligibleForASSK\": true,\n \"RequiresASSKValidation\": false\n },\n {\n \"ExceptionTypeId\": 8,\n \"Name\": \"Late\",\n \"Description\": \"Tardy\",\n \"PriorityId\": 150,\n \"PriorityName\": \"On Site Paid\",\n \"IsLocked\": false,\n \"IsAvailable\": false,\n \"IsTrade\": false,\n \"IsWork\": false,\n \"IsQueue\": false,\n \"IsPaid\": true,\n \"ColorId\": 1,\n \"ColorCode\": \"#ff0000\",\n \"ColorName\": \"Red\",\n \"Approval\": false,\n \"IsConstrained\": false,\n \"ExceptionParent\": null,\n \"IsWorkingInterval\": false,\n \"IsAdherenceState\": true,\n \"StartTime\": null,\n \"DefaultIntervalDuration\": null,\n \"DefaultIntervalDescription\": null,\n \"IsReferencedAsWorkType\": 0,\n \"MinRoleForSelection\": null,\n \"ShrinkageType\": 2,\n \"IsEligibleForASSK\": null,\n \"RequiresASSKValidation\": null\n },\n {\n \"ExceptionTypeId\": 15,\n \"Name\": \"LOA\",\n \"Description\": \"Bereavement / Jury Duty / Military Leave\",\n \"PriorityId\": 200,\n \"PriorityName\": \"Off Site Paid\",\n \"IsLocked\": false,\n \"IsAvailable\": false,\n \"IsTrade\": false,\n \"IsWork\": false,\n \"IsQueue\": false,\n \"IsPaid\": true,\n \"ColorId\": 5,\n \"ColorCode\": \"#000000\",\n \"ColorName\": \"Black\",\n \"Approval\": true,\n \"IsConstrained\": false,\n \"ExceptionParent\": null,\n \"IsWorkingInterval\": false,\n \"IsAdherenceState\": false,\n \"StartTime\": null,\n \"DefaultIntervalDuration\": null,\n \"DefaultIntervalDescription\": null,\n \"IsReferencedAsWorkType\": 0,\n \"MinRoleForSelection\": null,\n \"ShrinkageType\": 1,\n \"IsEligibleForASSK\": null,\n \"RequiresASSKValidation\": null\n },\n {\n \"ExceptionTypeId\": 3,\n \"Name\": \"Lunch\",\n \"Description\": \"Lunch\",\n \"PriorityId\": 100,\n \"PriorityName\": \"Break & Lunch\",\n \"IsLocked\": false,\n \"IsAvailable\": true,\n \"IsTrade\": true,\n \"IsWork\": true,\n \"IsQueue\": false,\n \"IsPaid\": false,\n \"ColorId\": 8,\n \"ColorCode\": \"#FF9C00\",\n \"ColorName\": \"Orange\",\n \"Approval\": false,\n \"IsConstrained\": true,\n \"ExceptionParent\": null,\n \"IsWorkingInterval\": false,\n \"IsAdherenceState\": false,\n \"StartTime\": null,\n \"DefaultIntervalDuration\": null,\n \"DefaultIntervalDescription\": null,\n \"IsReferencedAsWorkType\": 0,\n \"MinRoleForSelection\": null,\n \"ShrinkageType\": null,\n \"IsEligibleForASSK\": null,\n \"RequiresASSKValidation\": null\n },\n {\n \"ExceptionTypeId\": 6,\n \"Name\": \"Meeting - QA\",\n \"Description\": \"Quality Assurance Meeting\",\n \"PriorityId\": 150,\n \"PriorityName\": \"On Site Paid\",\n \"IsLocked\": false,\n \"IsAvailable\": true,\n \"IsTrade\": true,\n \"IsWork\": true,\n \"IsQueue\": false,\n \"IsPaid\": true,\n \"ColorId\": 9,\n \"ColorCode\": \"#E0E040\",\n \"ColorName\": \"Yellow\",\n \"Approval\": false,\n \"IsConstrained\": true,\n \"ExceptionParent\": null,\n \"IsWorkingInterval\": false,\n \"IsAdherenceState\": false,\n \"StartTime\": null,\n \"DefaultIntervalDuration\": null,\n \"DefaultIntervalDescription\": null,\n \"IsReferencedAsWorkType\": 0,\n \"MinRoleForSelection\": null,\n \"ShrinkageType\": 1,\n \"IsEligibleForASSK\": null,\n \"RequiresASSKValidation\": null\n },\n {\n \"ExceptionTypeId\": 10,\n \"Name\": \"Meeting - Team\",\n \"Description\": \"Team Meeting\",\n \"PriorityId\": 150,\n \"PriorityName\": \"On Site Paid\",\n \"IsLocked\": false,\n \"IsAvailable\": true,\n \"IsTrade\": true,\n \"IsWork\": true,\n \"IsQueue\": false,\n \"IsPaid\": true,\n \"ColorId\": 9,\n \"ColorCode\": \"#E0E040\",\n \"ColorName\": \"Yellow\",\n \"Approval\": true,\n \"IsConstrained\": false,\n \"ExceptionParent\": null,\n \"IsWorkingInterval\": false,\n \"IsAdherenceState\": false,\n \"StartTime\": null,\n \"DefaultIntervalDuration\": null,\n \"DefaultIntervalDescription\": null,\n \"IsReferencedAsWorkType\": 0,\n \"MinRoleForSelection\": null,\n \"ShrinkageType\": 1,\n \"IsEligibleForASSK\": false,\n \"RequiresASSKValidation\": false\n },\n {\n \"ExceptionTypeId\": 26,\n \"Name\": \"Outbound Default\",\n \"Description\": \"Dedicated Outbound\",\n \"PriorityId\": 1,\n \"PriorityName\": \"Default Work Type\",\n \"IsLocked\": false,\n \"IsAvailable\": false,\n \"IsTrade\": false,\n \"IsWork\": true,\n \"IsQueue\": true,\n \"IsPaid\": true,\n \"ColorId\": 4,\n \"ColorCode\": \"#ccccff\",\n \"ColorName\": \"Lavender\",\n \"Approval\": false,\n \"IsConstrained\": false,\n \"ExceptionParent\": null,\n \"IsWorkingInterval\": true,\n \"IsAdherenceState\": true,\n \"StartTime\": null,\n \"DefaultIntervalDuration\": null,\n \"DefaultIntervalDescription\": null,\n \"IsReferencedAsWorkType\": 0,\n \"MinRoleForSelection\": 100,\n \"ShrinkageType\": null,\n \"IsEligibleForASSK\": null,\n \"RequiresASSKValidation\": null\n },\n {\n \"ExceptionTypeId\": 5,\n \"Name\": \"Overtime\",\n \"Description\": \"Overtime\",\n \"PriorityId\": 1,\n \"PriorityName\": \"Default Work Type\",\n \"IsLocked\": false,\n \"IsAvailable\": false,\n \"IsTrade\": false,\n \"IsWork\": true,\n \"IsQueue\": true,\n \"IsPaid\": true,\n \"ColorId\": 19,\n \"ColorCode\": \"#9400D3\",\n \"ColorName\": \"Dark Violet\",\n \"Approval\": false,\n \"IsConstrained\": false,\n \"ExceptionParent\": null,\n \"IsWorkingInterval\": true,\n \"IsAdherenceState\": true,\n \"StartTime\": null,\n \"DefaultIntervalDuration\": null,\n \"DefaultIntervalDescription\": null,\n \"IsReferencedAsWorkType\": 0,\n \"MinRoleForSelection\": null,\n \"ShrinkageType\": null,\n \"IsEligibleForASSK\": null,\n \"RequiresASSKValidation\": null\n },\n {\n \"ExceptionTypeId\": 4,\n \"Name\": \"PTO\",\n \"Description\": \"Paid Time Off Request\",\n \"PriorityId\": 200,\n \"PriorityName\": \"Off Site Paid\",\n \"IsLocked\": false,\n \"IsAvailable\": false,\n \"IsTrade\": false,\n \"IsWork\": false,\n \"IsQueue\": false,\n \"IsPaid\": true,\n \"ColorId\": 24,\n \"ColorCode\": \"#228B22\",\n \"ColorName\": \"Forest Green\",\n \"Approval\": true,\n \"IsConstrained\": false,\n \"ExceptionParent\": null,\n \"IsWorkingInterval\": false,\n \"IsAdherenceState\": false,\n \"StartTime\": null,\n \"DefaultIntervalDuration\": null,\n \"DefaultIntervalDescription\": null,\n \"IsReferencedAsWorkType\": 0,\n \"MinRoleForSelection\": 100,\n \"ShrinkageType\": 1,\n \"IsEligibleForASSK\": false,\n \"RequiresASSKValidation\": false\n },\n {\n \"ExceptionTypeId\": 9,\n \"Name\": \"Sick\",\n \"Description\": \"Called Out / Left Early\",\n \"PriorityId\": 200,\n \"PriorityName\": \"Off Site Paid\",\n \"IsLocked\": false,\n \"IsAvailable\": false,\n \"IsTrade\": false,\n \"IsWork\": false,\n \"IsQueue\": false,\n \"IsPaid\": true,\n \"ColorId\": 1,\n \"ColorCode\": \"#ff0000\",\n \"ColorName\": \"Red\",\n \"Approval\": false,\n \"IsConstrained\": false,\n \"ExceptionParent\": null,\n \"IsWorkingInterval\": false,\n \"IsAdherenceState\": false,\n \"StartTime\": null,\n \"DefaultIntervalDuration\": null,\n \"DefaultIntervalDescription\": null,\n \"IsReferencedAsWorkType\": 0,\n \"MinRoleForSelection\": 100,\n \"ShrinkageType\": 2,\n \"IsEligibleForASSK\": false,\n \"RequiresASSKValidation\": false\n },\n {\n \"ExceptionTypeId\": 12,\n \"Name\": \"Special Projects\",\n \"Description\": \"Research / Paperwork\",\n \"PriorityId\": 150,\n \"PriorityName\": \"On Site Paid\",\n \"IsLocked\": false,\n \"IsAvailable\": true,\n \"IsTrade\": true,\n \"IsWork\": true,\n \"IsQueue\": false,\n \"IsPaid\": true,\n \"ColorId\": 16,\n \"ColorCode\": \"#E000E0\",\n \"ColorName\": \"Pink\",\n \"Approval\": false,\n \"IsConstrained\": false,\n \"ExceptionParent\": null,\n \"IsWorkingInterval\": false,\n \"IsAdherenceState\": false,\n \"StartTime\": null,\n \"DefaultIntervalDuration\": null,\n \"DefaultIntervalDescription\": null,\n \"IsReferencedAsWorkType\": 0,\n \"MinRoleForSelection\": null,\n \"ShrinkageType\": 1,\n \"IsEligibleForASSK\": null,\n \"RequiresASSKValidation\": null\n },\n {\n \"ExceptionTypeId\": 11,\n \"Name\": \"System Issues\",\n \"Description\": \"Computer / Phone Issues\",\n \"PriorityId\": 150,\n \"PriorityName\": \"On Site Paid\",\n \"IsLocked\": false,\n \"IsAvailable\": true,\n \"IsTrade\": true,\n \"IsWork\": true,\n \"IsQueue\": false,\n \"IsPaid\": true,\n \"ColorId\": 5,\n \"ColorCode\": \"#000000\",\n \"ColorName\": \"Black\",\n \"Approval\": false,\n \"IsConstrained\": false,\n \"ExceptionParent\": null,\n \"IsWorkingInterval\": false,\n \"IsAdherenceState\": false,\n \"StartTime\": null,\n \"DefaultIntervalDuration\": null,\n \"DefaultIntervalDescription\": null,\n \"IsReferencedAsWorkType\": 0,\n \"MinRoleForSelection\": null,\n \"ShrinkageType\": 2,\n \"IsEligibleForASSK\": null,\n \"RequiresASSKValidation\": null\n },\n {\n \"ExceptionTypeId\": 24,\n \"Name\": \"VTO\",\n \"Description\": \"Volunteer Time Off\",\n \"PriorityId\": 250,\n \"PriorityName\": \"Off Site NonPaid\",\n \"IsLocked\": false,\n \"IsAvailable\": false,\n \"IsTrade\": false,\n \"IsWork\": false,\n \"IsQueue\": false,\n \"IsPaid\": false,\n \"ColorId\": 24,\n \"ColorCode\": \"#228B22\",\n \"ColorName\": \"Forest Green\",\n \"Approval\": true,\n \"IsConstrained\": false,\n \"ExceptionParent\": null,\n \"IsWorkingInterval\": false,\n \"IsAdherenceState\": false,\n \"StartTime\": null,\n \"DefaultIntervalDuration\": null,\n \"DefaultIntervalDescription\": null,\n \"IsReferencedAsWorkType\": 0,\n \"MinRoleForSelection\": 100,\n \"ShrinkageType\": 1,\n \"IsEligibleForASSK\": null,\n \"RequiresASSKValidation\": null\n },\n {\n \"ExceptionTypeId\": 1,\n \"Name\": \"Work\",\n \"Description\": \"Auto generated work type\",\n \"PriorityId\": 1,\n \"PriorityName\": \"Default Work Type\",\n \"IsLocked\": false,\n \"IsAvailable\": true,\n \"IsTrade\": true,\n \"IsWork\": true,\n \"IsQueue\": true,\n \"IsPaid\": true,\n \"ColorId\": 3,\n \"ColorCode\": \"#0000ff\",\n \"ColorName\": \"Blue\",\n \"Approval\": false,\n \"IsConstrained\": false,\n \"ExceptionParent\": null,\n \"IsWorkingInterval\": true,\n \"IsAdherenceState\": true,\n \"StartTime\": null,\n \"DefaultIntervalDuration\": null,\n \"DefaultIntervalDescription\": null,\n \"IsReferencedAsWorkType\": 119,\n \"MinRoleForSelection\": null,\n \"ShrinkageType\": null,\n \"IsEligibleForASSK\": null,\n \"RequiresASSKValidation\": null\n }\n ],\n \"StackTrace\": \"Stack trace here...\"\n}"}],"_postman_id":"9eb28578-7ada-4799-9cbf-e88ab89bd333"},{"name":"EventType","event":[{"listen":"prerequest","script":{"id":"4443e681-9e24-469f-94bc-47733f42211c","exec":[""],"type":"text/javascript","packages":{}}},{"listen":"test","script":{"id":"a2682650-88ce-4353-9078-a940ba6ef065","exec":[""],"type":"text/javascript","packages":{}}}],"id":"89541474-974d-4c9b-a627-f5358ea653f7","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}"}],"body":{"mode":"urlencoded","urlencoded":[{"key":"transactionFlagId","value":"","description":"REQUIRED: This flag indicates which action you are taking. 1 = INSERT, 2 = UPDATE, 3 = DELETE
\n","type":"text"},{"key":"id","value":"","description":"REQUIRED on UPDATE and DELETE: This field indicates the EventType to update or remove. You can get a list of EventTypeIds from the GET EventType endpoint.
\n","type":"text"},{"key":"parentId","value":"","description":"REQUIRED on INSERT and UPDATE: This ID indicates the event's parent event. You can use GET EventType to get a list of possible parent IDs.
\n","type":"text"},{"key":"name","value":"","description":"REQUIRED on INSERT and UPDATE: A String value indicating the name of the EventType you are adding or updating.
\n","type":"text"},{"key":"description","value":"","description":"REQUIRED on INSERT and UPDATE: A String value to serve as the EventType's description.
\n","type":"text"},{"key":"colorId","value":"","description":"REQUIRED on INSERT and UPDATE: The color ID to use for this event type. You can find a list of the color IDs available using GET color.
\n","type":"text"},{"key":"priorityId","value":"","description":"REQUIRED on INSERT and UPDATE:
\n","type":"text"},{"key":"isPaid","value":"","description":"REQUIRED on INSERT and UPDATE:
\n","type":"text"},{"key":"defaultIntervalDescription","value":"","description":"REQUIRED on INSERT and UPDATE:
\n","type":"text"},{"key":"defaultIntervalEnd","value":"","description":"REQUIRED on INSERT and UPDATE:
\n","type":"text"},{"key":"isDefaultWorkType","value":"","description":"REQUIRED on INSERT and UPDATE:
\n","type":"text"},{"key":"isAtWork","value":"","description":"REQUIRED on INSERT and UPDATE:
\n","type":"text"},{"key":"isConstrainedByWork","value":"","description":"REQUIRED on INSERT and UPDATE:
\n","type":"text"},{"key":"isInQueue","value":"","description":"REQUIRED on INSERT and UPDATE:
\n","type":"text"},{"key":"isRequiresApproval","value":"","description":"REQUIRED on INSERT and UPDATE:
\n","type":"text"},{"key":"isAvailable","value":"","description":"REQUIRED on INSERT and UPDATE:
\n","type":"text"},{"key":"isTravels","value":"","description":"REQUIRED on INSERT and UPDATE:
\n","type":"text"},{"key":"isAdherenceQueue","value":"","description":"REQUIRED on INSERT and UPDATE:
\n","type":"text"},{"key":"minRoleForSelection","value":"","description":"REQUIRED on INSERT and UPDATE:
\n","type":"text"},{"key":"userId","value":"","description":"REQUIRED on INSERT and UPDATE:
\n","type":"text"}]},"url":"{{envName}}/api/EventType","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","EventType"],"host":["{{envName}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"89541474-974d-4c9b-a627-f5358ea653f7"},{"name":"EventTypeClassification","event":[{"listen":"prerequest","script":{"exec":[""],"type":"text/javascript","id":"2a398406-d2f7-494d-be53-2e7aea9f6c90"}},{"listen":"test","script":{"exec":[""],"type":"text/javascript","id":"809b59ad-af87-4d4f-be03-f77e9b5f262b"}}],"id":"3aa71fbc-2600-402c-9eb7-131a3c769462","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","uuid":"adb4635e-4a69-4b6a-9ec4-dafecb4a7e8f"}],"url":"{{envName}}/api/EventTypeClassification/","description":"Event Type Classification displays information related to the classification of event types. This Endpoint can retreive a list of Event Type Classifications or an ID can be included with the endpoint address as shown in our included examples. The stock Event Type Classifications are:
\n1=Work Time Event (In Queue)
\n2=Pre-Planned Time Off Event
\n3=Meeting / Training Event
\n4=Break & Lunch Event
\n5=Intra-Day Exception Event
\n6 =Agent Self-Service Request
\n","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","EventTypeClassification",""],"host":["{{envName}}"],"query":[],"variable":[]}},"response":[{"id":"20e651c3-4c26-4642-8aa9-1a93a5b16e3e","name":"1 Work Time Event (In Queue)","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","type":"text"}],"url":"{{envName}}/api/EventTypeClassification/1"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruFOhLqQWk4GPgmnUnY3Z+GAlJX06AAXDrA="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Tue, 26 Mar 2024 01:06:56 GMT"},{"key":"Content-Length","value":"431"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": {\n \"EventTypeClassificationId\": 1,\n \"Name\": \"Work Time Event (In Queue)\",\n \"Description\": \"Generic on-phone activity time. 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This would include Vacations, Jury Duty, Personal Leave, etc.\",\n \"Icon\": \"palm_tree.png\",\n \"Bitmask\": 8,\n \"DisabledBitmask\": 1855,\n \"OrdinalGroup\": 1,\n \"MinimumSelectionBitmask\": 8,\n \"SourceCulture\": null,\n \"UserId\": 1\n },\n \"StackTrace\": \"Stack trace here...\"\n}"},{"id":"35174f91-cb2f-4182-b982-717e1fdf2b8b","name":"3 Meeting / Training Event","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","type":"text"}],"url":"{{envName}}/api/EventTypeClassification/3"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruFOhLqQWk4GPqRS1EMXZIebg5nF12WiefI="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Tue, 26 Mar 2024 01:07:59 GMT"},{"key":"Content-Length","value":"387"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": {\n \"EventTypeClassificationId\": 3,\n \"Name\": \"Meeting / Training Event\",\n \"Description\": \"These events are preplanned, at work events such as meetings, etc.\",\n \"Icon\": \"blackboard.png\",\n \"Bitmask\": 50,\n \"DisabledBitmask\": 1935,\n \"OrdinalGroup\": 1,\n \"MinimumSelectionBitmask\": 2,\n \"SourceCulture\": null,\n \"UserId\": 1\n },\n \"StackTrace\": \"Stack trace here...\"\n}"},{"id":"cea6a53c-5fdd-4707-9d5a-d1ead0bdd004","name":"4 Break & Lunch Event","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","type":"text"}],"url":"{{envName}}/api/EventTypeClassification/4"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruFOhLqQWk4GPlwQ8ASabiBUjkZ1IKdNats="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Tue, 26 Mar 2024 01:08:21 GMT"},{"key":"Content-Length","value":"518"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": {\n \"EventTypeClassificationId\": 4,\n \"Name\": \"Break & Lunch Event\",\n \"Description\": \"These are the normal off phone intervals that occur every day. In addition to breaks and lunches, this event type classification includes other scheduled off phone time such as email or administrative tasks.\",\n \"Icon\": \"cup.png\",\n \"Bitmask\": 54,\n \"DisabledBitmask\": 1839,\n \"OrdinalGroup\": 1,\n \"MinimumSelectionBitmask\": 38,\n \"SourceCulture\": null,\n \"UserId\": 1\n },\n \"StackTrace\": \"Stack trace here...\"\n}"},{"id":"c57e7d78-3643-492e-916e-65c425df3101","name":"5 Intra-Day Exception Event","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","type":"text"}],"url":"{{envName}}/api/EventTypeClassification/5"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruFOhLqQWk4GPlpeuJzxxqyWAwxqiVuwO3w="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Tue, 26 Mar 2024 01:08:46 GMT"},{"key":"Content-Length","value":"433"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": {\n \"EventTypeClassificationId\": 5,\n \"Name\": \"Intra-Day Exception Event\",\n \"Description\": \"These are the unplanned exceptions that occur during the day, including sick time, no-shows, late time, etc.\",\n \"Icon\": \"phone_reject.png\",\n \"Bitmask\": 128,\n \"DisabledBitmask\": 1855,\n \"OrdinalGroup\": 1,\n \"MinimumSelectionBitmask\": 0,\n \"SourceCulture\": null,\n \"UserId\": 1\n },\n \"StackTrace\": \"Stack trace here...\"\n}"},{"id":"d82b8c69-609f-4404-9a18-2e50abb6dc1e","name":"6 Agent Self-Service Request","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","type":"text"}],"url":"{{envName}}/api/EventTypeClassification/6"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruFOhLqQWk4GPuDxJ5vUUpAU5Z3uadICVE8="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Tue, 26 Mar 2024 01:09:06 GMT"},{"key":"Content-Length","value":"422"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": {\n \"EventTypeClassificationId\": 6,\n \"Name\": \"Agent Self-Service Request\",\n \"Description\": \"These are the events that agents can add to their own schedules for personal development, training, etc.\",\n \"Icon\": \"hand_touch.png\",\n \"Bitmask\": 518,\n \"DisabledBitmask\": 779,\n \"OrdinalGroup\": 1,\n \"MinimumSelectionBitmask\": 514,\n \"SourceCulture\": null,\n \"UserId\": 1\n },\n \"StackTrace\": \"Stack trace here...\"\n}"},{"id":"62ba57b0-9bd1-4df7-96f7-55b36144c78a","name":"All Event Types","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","type":"text"}],"url":"{{envName}}/api/EventTypeClassification/"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruFOhLqQWk4GPqdL7jnCnN+3x/dInZCQLu8="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Tue, 26 Mar 2024 01:12:07 GMT"},{"key":"Content-Length","value":"2033"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": [\n {\n \"sa_event_type_classification_id\": 6,\n \"name\": \"Agent Self-Service Request\",\n \"description\": \"These are the events that agents can add to their own schedules for personal development, training, etc.\",\n \"icon\": \"hand_touch.png\",\n \"bitmask\": 518,\n \"DisabledBitmask\": 779,\n \"OrdinalGroup\": 1,\n \"MinimumSelectionBitmask\": 514\n },\n {\n \"sa_event_type_classification_id\": 4,\n \"name\": \"Break & Lunch Event\",\n \"description\": \"These are the normal off phone intervals that occur every day. In addition to breaks and lunches, this event type classification includes other scheduled off phone time such as email or administrative tasks.\",\n \"icon\": \"cup.png\",\n \"bitmask\": 54,\n \"DisabledBitmask\": 1839,\n \"OrdinalGroup\": 1,\n \"MinimumSelectionBitmask\": 38\n },\n {\n \"sa_event_type_classification_id\": 5,\n \"name\": \"Intra-Day Exception Event\",\n \"description\": \"These are the unplanned exceptions that occur during the day, including sick time, no-shows, late time, etc.\",\n \"icon\": \"phone_reject.png\",\n \"bitmask\": 128,\n \"DisabledBitmask\": 1855,\n \"OrdinalGroup\": 1,\n \"MinimumSelectionBitmask\": 0\n },\n {\n \"sa_event_type_classification_id\": 3,\n \"name\": \"Meeting / Training Event\",\n \"description\": \"These events are preplanned, at work events such as meetings, etc.\",\n \"icon\": \"blackboard.png\",\n \"bitmask\": 50,\n \"DisabledBitmask\": 1935,\n \"OrdinalGroup\": 1,\n \"MinimumSelectionBitmask\": 2\n },\n {\n \"sa_event_type_classification_id\": 2,\n \"name\": \"Pre-Planned Time Off Event\",\n \"description\": \"Time off events that can be requested and approved before the schedule is created. This would include Vacations, Jury Duty, Personal Leave, etc.\",\n \"icon\": \"palm_tree.png\",\n \"bitmask\": 8,\n \"DisabledBitmask\": 1855,\n \"OrdinalGroup\": 1,\n \"MinimumSelectionBitmask\": 8\n },\n {\n \"sa_event_type_classification_id\": 1,\n \"name\": \"Work Time Event (In Queue)\",\n \"description\": \"Generic on-phone activity time. This includes work on the phone queues, or any scheduled work time for your agents.\",\n \"icon\": \"worker.png\",\n \"bitmask\": 419,\n \"DisabledBitmask\": 1838,\n \"OrdinalGroup\": 1,\n \"MinimumSelectionBitmask\": 290\n }\n ],\n \"StackTrace\": \"Stack trace here...\"\n}"}],"_postman_id":"3aa71fbc-2600-402c-9eb7-131a3c769462"}],"id":"9ded60bb-a599-45ac-be98-3e506376bb8e","description":"The Activity endpoints allow adding, editing, and removing activity data in CommuintyWFM.
\nCommon endpoints include:
\n\n","_postman_id":"9ded60bb-a599-45ac-be98-3e506376bb8e","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}}},{"name":"Forecast","item":[{"name":"ForecastActivityCluster","event":[{"listen":"prerequest","script":{"exec":[""],"type":"text/javascript","id":"3400ad92-ebc8-45cd-bf55-3c81d84a1e82"}},{"listen":"test","script":{"exec":[""],"type":"text/javascript","id":"e49d8ef9-55e6-4b79-8df1-a884a6737afd"}}],"id":"6eb8ee66-f21d-49e1-953f-6b96333a25ef","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","uuid":"211912dd-b8fd-4bc5-80dc-e1bfc4136710"}],"url":"{{envName}}/api/ForecastActivityCluster","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","ForecastActivityCluster"],"host":["{{envName}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"6eb8ee66-f21d-49e1-953f-6b96333a25ef"},{"name":"ForecastAlgorithmGroup","event":[{"listen":"prerequest","script":{"exec":[""],"type":"text/javascript","id":"0d7f0a9d-7c92-49d7-8332-92a16b5b1ab4"}},{"listen":"test","script":{"exec":[""],"type":"text/javascript","id":"e24b49e2-dd5a-4f0f-86f7-08013572fc8d"}}],"id":"12edb2f0-2e05-4c31-9ab4-c5d5bb6c8908","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","uuid":"f071a955-8c7a-40d4-8e12-26e2e04b713d"}],"url":"{{envName}}/api/ForecastAlgorithmGroup","description":"Returns a list of the Forecast Algorithm groups. There are no parameters needed.
\n","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","ForecastAlgorithmGroup"],"host":["{{envName}}"],"query":[],"variable":[]}},"response":[{"id":"5c2c8d1a-9ec8-43b3-9ffe-77b35096f17d","name":"Forecast Algorithm Groups","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"","type":"text"}],"url":"https://demo.wfmsg.com/CommunityWebApi/api/ForecastAlgorithmGroup"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruFOhLqQWk4GPr2YL41iDJziLCWT1kW49VM="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Mon, 25 Mar 2024 18:31:01 GMT"},{"key":"Content-Length","value":"398"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": [\n {\n \"sa_forecast_algorithm_group_id\": 2,\n \"name\": \"Skill-Based Forecasting Methods\",\n \"comparison_group_id\": 1\n },\n {\n \"sa_forecast_algorithm_group_id\": 1,\n \"name\": \"Standard Forecasting Methods\",\n \"comparison_group_id\": null\n },\n {\n \"sa_forecast_algorithm_group_id\": 3,\n \"name\": \"Manual Input Forecasting\",\n \"comparison_group_id\": null\n }\n ],\n \"StackTrace\": \"Stack trace here...\"\n}"}],"_postman_id":"12edb2f0-2e05-4c31-9ab4-c5d5bb6c8908"},{"name":"ForecastComponent","event":[{"listen":"prerequest","script":{"exec":[""],"type":"text/javascript","id":"ebc83eab-e1e6-40b6-8bc6-719dd682d6d5"}},{"listen":"test","script":{"exec":[""],"type":"text/javascript","id":"1c82f63a-d499-4bc2-892b-b7d931714c44"}}],"id":"0f340002-368f-492e-938a-13a778d60cd4","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","uuid":"1ce506e1-1859-40c4-b27b-ccee6ebbe90c"}],"url":"{{envName}}/api/ForecastComponent?forecastComponentId=&userId=1","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","ForecastComponent"],"host":["{{envName}}"],"query":[{"description":{"content":"REQUIRED: ID of the specific Forecast Component to use. Can be left blank to get a list of all Forecast Components.
\n","type":"text/plain"},"key":"forecastComponentId","value":""},{"description":{"content":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList
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\n\"TotalContacts\": \"113954\",
\n\"TotalAHT\": 378.0,
\n\"PeakVolume\": 45,
\n\"MinimumVolume\": 0,
\n\"PeakHandleTime\": 5328.0,
\n\"MinimumHandleTime\": 0.0,
\n\"EarlyForecastDate\": \"2024-02-04T00:00:00\",
\n\"LateForecastDate\": \"2024-03-02T23:45:00\"
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\n","type":"text/plain"},"key":"thruDate","value":"2/29/2024"},{"description":{"content":"REQUIRED: Timezone code in which to format the data. Expects integer value or null. Use GET Timezone to get a list of Timezone IDs.
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Format is YYYY-MM-DD"},{"key":"thruDate","value":"2/29/2024","description":"REQUIRED: Defines the end date for the report. Format is YYYY-MM-DD"},{"key":"timeZoneId","value":"20","description":"REQUIRED: Timezone code in which to format the data. Expects integer value or null."},{"key":"revision","value":"15","description":"REQUIRED: Define the specific revision to use for the forecast. 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Use WorkingForecast to get a list of Forecast IDs.
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0.1411\n },\n {\n \"Contacts\": 3,\n \"AHT\": 170,\n \"TrafficIntensity\": 1.411,\n \"StaffRequired\": 4.9167,\n \"ArrivalRate\": 0.1417\n },\n {\n \"Contacts\": 2,\n \"AHT\": 252,\n \"TrafficIntensity\": 1.4112,\n \"StaffRequired\": 4.9,\n \"ArrivalRate\": 0.14\n },\n {\n \"Contacts\": 2,\n \"AHT\": 253,\n \"TrafficIntensity\": 1.4168,\n \"StaffRequired\": 4.9056,\n \"ArrivalRate\": 0.1406\n },\n {\n \"Contacts\": 5,\n \"AHT\": 102,\n \"TrafficIntensity\": 1.4178,\n \"StaffRequired\": 4.9167,\n \"ArrivalRate\": 0.1417\n },\n {\n \"Contacts\": 3,\n \"AHT\": 171,\n \"TrafficIntensity\": 1.4193,\n \"StaffRequired\": 4.925,\n \"ArrivalRate\": 0.1425\n },\n {\n \"Contacts\": 4,\n \"AHT\": 128,\n \"TrafficIntensity\": 1.4208,\n \"StaffRequired\": 4.9222,\n \"ArrivalRate\": 0.1422\n },\n {\n \"Contacts\": 2,\n \"AHT\": 254,\n \"TrafficIntensity\": 1.4224,\n \"StaffRequired\": 4.9111,\n \"ArrivalRate\": 0.1411\n },\n {\n \"Contacts\": 3,\n \"AHT\": 172,\n \"TrafficIntensity\": 1.4276,\n 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154,\n \"TrafficIntensity\": 1.7094,\n \"StaffRequired\": 5.2111,\n \"ArrivalRate\": 0.1711\n },\n {\n \"Contacts\": 5,\n \"AHT\": 123,\n \"TrafficIntensity\": 1.7097,\n \"StaffRequired\": 5.2083,\n \"ArrivalRate\": 0.1708\n },\n {\n \"Contacts\": 3,\n \"AHT\": 206,\n \"TrafficIntensity\": 1.7098,\n \"StaffRequired\": 5.2167,\n \"ArrivalRate\": 0.1717\n },\n {\n \"Contacts\": 2,\n \"AHT\": 306,\n \"TrafficIntensity\": 1.7136,\n \"StaffRequired\": 5.2,\n \"ArrivalRate\": 0.17\n },\n {\n \"Contacts\": 3,\n \"AHT\": 207,\n \"TrafficIntensity\": 1.7181,\n \"StaffRequired\": 5.225,\n \"ArrivalRate\": 0.1725\n },\n {\n \"Contacts\": 2,\n \"AHT\": 307,\n \"TrafficIntensity\": 1.7192,\n \"StaffRequired\": 5.2056,\n \"ArrivalRate\": 0.1706\n },\n {\n \"Contacts\": 4,\n \"AHT\": 155,\n \"TrafficIntensity\": 1.7205,\n \"StaffRequired\": 5.2222,\n \"ArrivalRate\": 0.1722\n },\n {\n \"Contacts\": 5,\n \"AHT\": 124,\n \"TrafficIntensity\": 1.7236,\n \"StaffRequired\": 5.2222,\n \"ArrivalRate\": 0.1722\n },\n {\n \"Contacts\": 2,\n \"AHT\": 308,\n \"TrafficIntensity\": 1.7248,\n \"StaffRequired\": 5.2111,\n \"ArrivalRate\": 0.1711\n },\n {\n \"Contacts\": 3,\n \"AHT\": 208,\n \"TrafficIntensity\": 1.7264,\n \"StaffRequired\": 5.2333,\n \"ArrivalRate\": 0.1733\n },\n {\n \"Contacts\": 2,\n \"AHT\": 309,\n \"TrafficIntensity\": 1.7304,\n \"StaffRequired\": 5.2167,\n \"ArrivalRate\": 0.1717\n },\n {\n \"Contacts\": 4,\n \"AHT\": 156,\n \"TrafficIntensity\": 1.7316,\n \"StaffRequired\": 5.2333,\n \"ArrivalRate\": 0.1733\n },\n {\n \"Contacts\": 3,\n \"AHT\": 209,\n \"TrafficIntensity\": 1.7347,\n \"StaffRequired\": 5.2417,\n \"ArrivalRate\": 0.1742\n },\n {\n \"Contacts\": 2,\n \"AHT\": 310,\n \"TrafficIntensity\": 1.736,\n \"StaffRequired\": 5.2222,\n \"ArrivalRate\": 0.1722\n },\n {\n \"Contacts\": 5,\n \"AHT\": 125,\n \"TrafficIntensity\": 1.7375,\n \"StaffRequired\": 5.2361,\n \"ArrivalRate\": 0.1736\n },\n {\n \"Contacts\": 2,\n \"AHT\": 311,\n \"TrafficIntensity\": 1.7416,\n 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\"StaffRequired\": 8.2222,\n \"ArrivalRate\": 0.3722\n },\n {\n \"Contacts\": 5,\n \"AHT\": 269,\n \"TrafficIntensity\": 3.7391,\n \"StaffRequired\": 8.2361,\n \"ArrivalRate\": 0.3736\n },\n {\n \"Contacts\": 5,\n \"AHT\": 270,\n \"TrafficIntensity\": 3.753,\n \"StaffRequired\": 8.25,\n \"ArrivalRate\": 0.375\n },\n {\n \"Contacts\": 5,\n \"AHT\": 271,\n \"TrafficIntensity\": 3.7669,\n \"StaffRequired\": 8.2639,\n \"ArrivalRate\": 0.3764\n },\n {\n \"Contacts\": 5,\n \"AHT\": 272,\n \"TrafficIntensity\": 3.7808,\n \"StaffRequired\": 8.2778,\n \"ArrivalRate\": 0.3778\n },\n {\n \"Contacts\": 5,\n \"AHT\": 273,\n \"TrafficIntensity\": 3.7947,\n \"StaffRequired\": 8.2917,\n \"ArrivalRate\": 0.3792\n },\n {\n \"Contacts\": 5,\n \"AHT\": 274,\n \"TrafficIntensity\": 3.8086,\n \"StaffRequired\": 8.3056,\n \"ArrivalRate\": 0.3806\n },\n {\n \"Contacts\": 5,\n \"AHT\": 275,\n \"TrafficIntensity\": 3.8225,\n \"StaffRequired\": 8.3194,\n \"ArrivalRate\": 0.3819\n },\n {\n \"Contacts\": 5,\n 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0.4139\n },\n {\n \"Contacts\": 5,\n \"AHT\": 299,\n \"TrafficIntensity\": 4.1561,\n \"StaffRequired\": 9.6528,\n \"ArrivalRate\": 0.4153\n },\n {\n \"Contacts\": 5,\n \"AHT\": 300,\n \"TrafficIntensity\": 4.17,\n \"StaffRequired\": 9.6667,\n \"ArrivalRate\": 0.4167\n },\n {\n \"Contacts\": 5,\n \"AHT\": 301,\n \"TrafficIntensity\": 4.1839,\n \"StaffRequired\": 9.6806,\n \"ArrivalRate\": 0.4181\n },\n {\n \"Contacts\": 5,\n \"AHT\": 302,\n \"TrafficIntensity\": 4.1978,\n \"StaffRequired\": 9.6944,\n \"ArrivalRate\": 0.4194\n },\n {\n \"Contacts\": 5,\n \"AHT\": 303,\n \"TrafficIntensity\": 4.2117,\n \"StaffRequired\": 9.7083,\n \"ArrivalRate\": 0.4208\n },\n {\n \"Contacts\": 5,\n \"AHT\": 304,\n \"TrafficIntensity\": 4.2256,\n \"StaffRequired\": 9.7222,\n \"ArrivalRate\": 0.4222\n },\n {\n \"Contacts\": 5,\n \"AHT\": 305,\n \"TrafficIntensity\": 4.2395,\n \"StaffRequired\": 9.7361,\n \"ArrivalRate\": 0.4236\n },\n {\n \"Contacts\": 5,\n \"AHT\": 306,\n \"TrafficIntensity\": 4.2534,\n 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here...\"\n}"},{"id":"b3764efe-f84f-4c05-b2fa-74f161d8d6bf","name":"Contact Range without Service Level","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","type":"text"}],"url":{"raw":"{{envName}}/api/StaffingRequirements?contactPerInterval=3&minContacts=2&maxContacts=5&minHandleTime=100&maxHandleTime=320&slotsPerHour=10&targetDelay=10","host":["{{envName}}"],"path":["api","StaffingRequirements"],"query":[{"key":"contactPerInterval","value":"3","description":"Number of contacts estimated for each interval. You must use EITHER contactPerInterval or maxContacts and minContacts."},{"key":"minContacts","value":"2","description":"Minimum number of contacts estimated for each interval. You must use EITHER contactPerInterval or maxContacts and minContacts."},{"key":"maxContacts","value":"5","description":"Maximum number of contacts estimated for each interval. You must use EITHER contactPerInterval or maxContacts and minContacts."},{"key":"handleTimeInSeconds","value":"320","description":"Average handle time for contacts in seconds.","disabled":true},{"key":"minHandleTime","value":"100","description":"Minimum handle time estimated for each contact. You must use EITHER handleTimeInSeconds or maxHandleTime and minHandleTime."},{"key":"maxHandleTime","value":"320","description":"Maximum handle time estimated for each contact. You must use EITHER handleTimeInSeconds or maxHandleTime and minHandleTime."},{"key":"slotsPerHour","value":"10","description":"REQUIRED: Number of agent slots per hour."},{"key":"targetServiceLevel","value":"95","description":"Service level target; used for ensuring adequate staffing by service level criteria.","disabled":true},{"key":"targetDelay","value":"10","description":"REQUIRED: Target delay in seconds."}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruFOhLqQWk4GPhqEc/WTJK5YVa3WT5VsAoY="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Tue, 26 Mar 2024 01:19:55 GMT"},{"key":"Content-Length","value":"84076"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": [\n {\n \"Contacts\": 2,\n \"AHT\": 100,\n \"TrafficIntensity\": 0.56,\n \"StaffRequired\": 2,\n \"ArrivalRate\": 0.0056\n },\n {\n \"Contacts\": 2,\n \"AHT\": 101,\n \"TrafficIntensity\": 0.5656,\n \"StaffRequired\": 2,\n \"ArrivalRate\": 0.0056\n },\n {\n \"Contacts\": 2,\n \"AHT\": 102,\n \"TrafficIntensity\": 0.5712,\n \"StaffRequired\": 2,\n \"ArrivalRate\": 0.0056\n },\n {\n \"Contacts\": 2,\n \"AHT\": 103,\n \"TrafficIntensity\": 0.5768,\n \"StaffRequired\": 2,\n \"ArrivalRate\": 0.0056\n },\n {\n \"Contacts\": 2,\n \"AHT\": 104,\n \"TrafficIntensity\": 0.5824,\n \"StaffRequired\": 2,\n \"ArrivalRate\": 0.0056\n },\n {\n \"Contacts\": 2,\n \"AHT\": 105,\n \"TrafficIntensity\": 0.588,\n \"StaffRequired\": 2,\n \"ArrivalRate\": 0.0056\n },\n {\n \"Contacts\": 2,\n \"AHT\": 106,\n \"TrafficIntensity\": 0.5936,\n \"StaffRequired\": 2,\n \"ArrivalRate\": 0.0056\n },\n {\n \"Contacts\": 2,\n \"AHT\": 107,\n \"TrafficIntensity\": 0.5992,\n \"StaffRequired\": 2,\n \"ArrivalRate\": 0.0056\n },\n {\n \"Contacts\": 2,\n \"AHT\": 108,\n \"TrafficIntensity\": 0.6048,\n \"StaffRequired\": 2,\n \"ArrivalRate\": 0.0056\n },\n {\n \"Contacts\": 2,\n \"AHT\": 109,\n \"TrafficIntensity\": 0.6104,\n \"StaffRequired\": 2,\n \"ArrivalRate\": 0.0056\n },\n {\n \"Contacts\": 2,\n \"AHT\": 110,\n \"TrafficIntensity\": 0.616,\n \"StaffRequired\": 2,\n \"ArrivalRate\": 0.0056\n },\n {\n \"Contacts\": 2,\n \"AHT\": 111,\n \"TrafficIntensity\": 0.6216,\n \"StaffRequired\": 2,\n \"ArrivalRate\": 0.0056\n },\n {\n \"Contacts\": 2,\n \"AHT\": 112,\n \"TrafficIntensity\": 0.6272,\n \"StaffRequired\": 2,\n \"ArrivalRate\": 0.0056\n },\n {\n \"Contacts\": 2,\n \"AHT\": 113,\n \"TrafficIntensity\": 0.6328,\n \"StaffRequired\": 2,\n \"ArrivalRate\": 0.0056\n },\n {\n \"Contacts\": 2,\n \"AHT\": 114,\n \"TrafficIntensity\": 0.6384,\n \"StaffRequired\": 2,\n \"ArrivalRate\": 0.0056\n },\n {\n \"Contacts\": 2,\n \"AHT\": 115,\n \"TrafficIntensity\": 0.644,\n \"StaffRequired\": 2,\n \"ArrivalRate\": 0.0056\n },\n {\n \"Contacts\": 2,\n \"AHT\": 116,\n \"TrafficIntensity\": 0.6496,\n \"StaffRequired\": 2,\n \"ArrivalRate\": 0.0056\n },\n {\n \"Contacts\": 2,\n \"AHT\": 117,\n \"TrafficIntensity\": 0.6552,\n \"StaffRequired\": 2,\n \"ArrivalRate\": 0.0056\n },\n {\n \"Contacts\": 2,\n \"AHT\": 118,\n \"TrafficIntensity\": 0.6608,\n \"StaffRequired\": 2,\n \"ArrivalRate\": 0.0056\n },\n {\n \"Contacts\": 2,\n \"AHT\": 119,\n \"TrafficIntensity\": 0.6664,\n \"StaffRequired\": 2,\n \"ArrivalRate\": 0.0056\n },\n {\n \"Contacts\": 2,\n \"AHT\": 120,\n \"TrafficIntensity\": 0.672,\n \"StaffRequired\": 2,\n \"ArrivalRate\": 0.0056\n },\n {\n \"Contacts\": 2,\n \"AHT\": 121,\n \"TrafficIntensity\": 0.6776,\n \"StaffRequired\": 2,\n \"ArrivalRate\": 0.0056\n },\n {\n \"Contacts\": 2,\n \"AHT\": 122,\n \"TrafficIntensity\": 0.6832,\n \"StaffRequired\": 2,\n \"ArrivalRate\": 0.0056\n },\n {\n \"Contacts\": 2,\n \"AHT\": 123,\n 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131,\n \"TrafficIntensity\": 0.7336,\n \"StaffRequired\": 3,\n \"ArrivalRate\": 0.0056\n },\n {\n \"Contacts\": 2,\n \"AHT\": 132,\n \"TrafficIntensity\": 0.7392,\n \"StaffRequired\": 3,\n \"ArrivalRate\": 0.0056\n },\n {\n \"Contacts\": 2,\n \"AHT\": 133,\n \"TrafficIntensity\": 0.7448,\n \"StaffRequired\": 3,\n \"ArrivalRate\": 0.0056\n },\n {\n \"Contacts\": 2,\n \"AHT\": 134,\n \"TrafficIntensity\": 0.7504,\n \"StaffRequired\": 3,\n \"ArrivalRate\": 0.0056\n },\n {\n \"Contacts\": 2,\n \"AHT\": 135,\n \"TrafficIntensity\": 0.756,\n \"StaffRequired\": 3,\n \"ArrivalRate\": 0.0056\n },\n {\n \"Contacts\": 2,\n \"AHT\": 136,\n \"TrafficIntensity\": 0.7616,\n \"StaffRequired\": 3,\n \"ArrivalRate\": 0.0056\n },\n {\n \"Contacts\": 2,\n \"AHT\": 137,\n \"TrafficIntensity\": 0.7672,\n \"StaffRequired\": 3,\n \"ArrivalRate\": 0.0056\n },\n {\n \"Contacts\": 2,\n \"AHT\": 138,\n \"TrafficIntensity\": 0.7728,\n \"StaffRequired\": 3,\n \"ArrivalRate\": 0.0056\n },\n {\n \"Contacts\": 2,\n \"AHT\": 139,\n \"TrafficIntensity\": 0.7784,\n \"StaffRequired\": 3,\n \"ArrivalRate\": 0.0056\n },\n {\n \"Contacts\": 2,\n \"AHT\": 140,\n \"TrafficIntensity\": 0.784,\n \"StaffRequired\": 3,\n \"ArrivalRate\": 0.0056\n },\n {\n \"Contacts\": 2,\n \"AHT\": 141,\n \"TrafficIntensity\": 0.7896,\n \"StaffRequired\": 3,\n \"ArrivalRate\": 0.0056\n },\n {\n \"Contacts\": 2,\n \"AHT\": 142,\n \"TrafficIntensity\": 0.7952,\n \"StaffRequired\": 3,\n \"ArrivalRate\": 0.0056\n },\n {\n \"Contacts\": 2,\n \"AHT\": 143,\n \"TrafficIntensity\": 0.8008,\n \"StaffRequired\": 3,\n \"ArrivalRate\": 0.0056\n },\n {\n \"Contacts\": 2,\n \"AHT\": 144,\n \"TrafficIntensity\": 0.8064,\n \"StaffRequired\": 3,\n \"ArrivalRate\": 0.0056\n },\n {\n \"Contacts\": 2,\n \"AHT\": 145,\n \"TrafficIntensity\": 0.812,\n \"StaffRequired\": 3,\n \"ArrivalRate\": 0.0056\n },\n {\n \"Contacts\": 2,\n \"AHT\": 146,\n \"TrafficIntensity\": 0.8176,\n \"StaffRequired\": 3,\n \"ArrivalRate\": 0.0056\n },\n {\n \"Contacts\": 2,\n \"AHT\": 147,\n \"TrafficIntensity\": 0.8232,\n \"StaffRequired\": 3,\n \"ArrivalRate\": 0.0056\n },\n {\n \"Contacts\": 2,\n \"AHT\": 148,\n \"TrafficIntensity\": 0.8288,\n \"StaffRequired\": 3,\n \"ArrivalRate\": 0.0056\n },\n {\n \"Contacts\": 3,\n \"AHT\": 100,\n \"TrafficIntensity\": 0.83,\n \"StaffRequired\": 3,\n \"ArrivalRate\": 0.0083\n },\n {\n \"Contacts\": 2,\n \"AHT\": 149,\n \"TrafficIntensity\": 0.8344,\n \"StaffRequired\": 3,\n \"ArrivalRate\": 0.0056\n },\n {\n \"Contacts\": 3,\n \"AHT\": 101,\n \"TrafficIntensity\": 0.8383,\n \"StaffRequired\": 3,\n \"ArrivalRate\": 0.0083\n },\n {\n \"Contacts\": 2,\n \"AHT\": 150,\n \"TrafficIntensity\": 0.84,\n \"StaffRequired\": 3,\n \"ArrivalRate\": 0.0056\n },\n {\n \"Contacts\": 2,\n \"AHT\": 151,\n \"TrafficIntensity\": 0.8456,\n \"StaffRequired\": 3,\n \"ArrivalRate\": 0.0056\n },\n {\n \"Contacts\": 3,\n \"AHT\": 102,\n \"TrafficIntensity\": 0.8466,\n \"StaffRequired\": 3,\n \"ArrivalRate\": 0.0083\n },\n {\n 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0.0056\n },\n {\n \"Contacts\": 3,\n \"AHT\": 109,\n \"TrafficIntensity\": 0.9047,\n \"StaffRequired\": 3,\n \"ArrivalRate\": 0.0083\n },\n {\n \"Contacts\": 2,\n \"AHT\": 162,\n \"TrafficIntensity\": 0.9072,\n \"StaffRequired\": 3,\n \"ArrivalRate\": 0.0056\n },\n {\n \"Contacts\": 2,\n \"AHT\": 163,\n \"TrafficIntensity\": 0.9128,\n \"StaffRequired\": 3,\n \"ArrivalRate\": 0.0056\n },\n {\n \"Contacts\": 3,\n \"AHT\": 110,\n \"TrafficIntensity\": 0.913,\n \"StaffRequired\": 3,\n \"ArrivalRate\": 0.0083\n },\n {\n \"Contacts\": 2,\n \"AHT\": 164,\n \"TrafficIntensity\": 0.9184,\n \"StaffRequired\": 3,\n \"ArrivalRate\": 0.0056\n },\n {\n \"Contacts\": 3,\n \"AHT\": 111,\n \"TrafficIntensity\": 0.9213,\n \"StaffRequired\": 3,\n \"ArrivalRate\": 0.0083\n },\n {\n \"Contacts\": 2,\n \"AHT\": 165,\n \"TrafficIntensity\": 0.924,\n \"StaffRequired\": 3,\n \"ArrivalRate\": 0.0056\n },\n {\n \"Contacts\": 2,\n \"AHT\": 166,\n \"TrafficIntensity\": 0.9296,\n \"StaffRequired\": 3,\n 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\"Contacts\": 4,\n \"AHT\": 206,\n \"TrafficIntensity\": 2.2866,\n \"StaffRequired\": 5,\n \"ArrivalRate\": 0.0111\n },\n {\n \"Contacts\": 3,\n \"AHT\": 276,\n \"TrafficIntensity\": 2.2908,\n \"StaffRequired\": 5,\n \"ArrivalRate\": 0.0083\n },\n {\n \"Contacts\": 5,\n \"AHT\": 165,\n \"TrafficIntensity\": 2.2935,\n \"StaffRequired\": 5,\n \"ArrivalRate\": 0.0139\n },\n {\n \"Contacts\": 4,\n \"AHT\": 207,\n \"TrafficIntensity\": 2.2977,\n \"StaffRequired\": 5,\n \"ArrivalRate\": 0.0111\n },\n {\n \"Contacts\": 3,\n \"AHT\": 277,\n \"TrafficIntensity\": 2.2991,\n \"StaffRequired\": 5,\n \"ArrivalRate\": 0.0083\n },\n {\n \"Contacts\": 3,\n \"AHT\": 278,\n \"TrafficIntensity\": 2.3074,\n \"StaffRequired\": 5,\n \"ArrivalRate\": 0.0083\n },\n {\n \"Contacts\": 5,\n \"AHT\": 166,\n \"TrafficIntensity\": 2.3074,\n \"StaffRequired\": 5,\n \"ArrivalRate\": 0.0139\n },\n {\n \"Contacts\": 4,\n \"AHT\": 208,\n \"TrafficIntensity\": 2.3088,\n \"StaffRequired\": 5,\n \"ArrivalRate\": 0.0111\n 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\"StaffRequired\": 7,\n \"ArrivalRate\": 0.0139\n },\n {\n \"Contacts\": 4,\n \"AHT\": 317,\n \"TrafficIntensity\": 3.5187,\n \"StaffRequired\": 7,\n \"ArrivalRate\": 0.0111\n },\n {\n \"Contacts\": 4,\n \"AHT\": 318,\n \"TrafficIntensity\": 3.5298,\n \"StaffRequired\": 7,\n \"ArrivalRate\": 0.0111\n },\n {\n \"Contacts\": 5,\n \"AHT\": 254,\n \"TrafficIntensity\": 3.5306,\n \"StaffRequired\": 7,\n \"ArrivalRate\": 0.0139\n },\n {\n \"Contacts\": 4,\n \"AHT\": 319,\n \"TrafficIntensity\": 3.5409,\n \"StaffRequired\": 7,\n \"ArrivalRate\": 0.0111\n },\n {\n \"Contacts\": 5,\n \"AHT\": 255,\n \"TrafficIntensity\": 3.5445,\n \"StaffRequired\": 7,\n \"ArrivalRate\": 0.0139\n },\n {\n \"Contacts\": 4,\n \"AHT\": 320,\n \"TrafficIntensity\": 3.552,\n \"StaffRequired\": 7,\n \"ArrivalRate\": 0.0111\n },\n {\n \"Contacts\": 5,\n \"AHT\": 256,\n \"TrafficIntensity\": 3.5584,\n \"StaffRequired\": 7,\n \"ArrivalRate\": 0.0139\n },\n {\n \"Contacts\": 5,\n \"AHT\": 257,\n \"TrafficIntensity\": 3.5723,\n \"StaffRequired\": 7,\n \"ArrivalRate\": 0.0139\n },\n {\n \"Contacts\": 5,\n \"AHT\": 258,\n \"TrafficIntensity\": 3.5862,\n \"StaffRequired\": 7,\n \"ArrivalRate\": 0.0139\n },\n {\n \"Contacts\": 5,\n \"AHT\": 259,\n \"TrafficIntensity\": 3.6001,\n \"StaffRequired\": 7,\n \"ArrivalRate\": 0.0139\n },\n {\n \"Contacts\": 5,\n \"AHT\": 260,\n \"TrafficIntensity\": 3.614,\n \"StaffRequired\": 7,\n \"ArrivalRate\": 0.0139\n },\n {\n \"Contacts\": 5,\n \"AHT\": 261,\n \"TrafficIntensity\": 3.6279,\n \"StaffRequired\": 7,\n \"ArrivalRate\": 0.0139\n },\n {\n \"Contacts\": 5,\n \"AHT\": 262,\n \"TrafficIntensity\": 3.6418,\n \"StaffRequired\": 7,\n \"ArrivalRate\": 0.0139\n },\n {\n \"Contacts\": 5,\n \"AHT\": 263,\n \"TrafficIntensity\": 3.6557,\n \"StaffRequired\": 7,\n \"ArrivalRate\": 0.0139\n },\n {\n \"Contacts\": 5,\n \"AHT\": 264,\n \"TrafficIntensity\": 3.6696,\n \"StaffRequired\": 7,\n \"ArrivalRate\": 0.0139\n },\n {\n \"Contacts\": 5,\n \"AHT\": 265,\n \"TrafficIntensity\": 3.6835,\n \"StaffRequired\": 7,\n \"ArrivalRate\": 0.0139\n },\n {\n \"Contacts\": 5,\n \"AHT\": 266,\n \"TrafficIntensity\": 3.6974,\n \"StaffRequired\": 7,\n \"ArrivalRate\": 0.0139\n },\n {\n \"Contacts\": 5,\n \"AHT\": 267,\n \"TrafficIntensity\": 3.7113,\n \"StaffRequired\": 7,\n \"ArrivalRate\": 0.0139\n },\n {\n \"Contacts\": 5,\n \"AHT\": 268,\n \"TrafficIntensity\": 3.7252,\n \"StaffRequired\": 7,\n \"ArrivalRate\": 0.0139\n },\n {\n \"Contacts\": 5,\n \"AHT\": 269,\n \"TrafficIntensity\": 3.7391,\n \"StaffRequired\": 7,\n \"ArrivalRate\": 0.0139\n },\n {\n \"Contacts\": 5,\n \"AHT\": 270,\n \"TrafficIntensity\": 3.753,\n \"StaffRequired\": 7,\n \"ArrivalRate\": 0.0139\n },\n {\n \"Contacts\": 5,\n \"AHT\": 271,\n \"TrafficIntensity\": 3.7669,\n \"StaffRequired\": 7,\n \"ArrivalRate\": 0.0139\n },\n {\n \"Contacts\": 5,\n \"AHT\": 272,\n \"TrafficIntensity\": 3.7808,\n \"StaffRequired\": 7,\n \"ArrivalRate\": 0.0139\n },\n {\n \"Contacts\": 5,\n \"AHT\": 273,\n \"TrafficIntensity\": 3.7947,\n \"StaffRequired\": 7,\n \"ArrivalRate\": 0.0139\n },\n {\n \"Contacts\": 5,\n \"AHT\": 274,\n \"TrafficIntensity\": 3.8086,\n \"StaffRequired\": 7,\n \"ArrivalRate\": 0.0139\n },\n {\n \"Contacts\": 5,\n \"AHT\": 275,\n \"TrafficIntensity\": 3.8225,\n \"StaffRequired\": 7,\n \"ArrivalRate\": 0.0139\n },\n {\n \"Contacts\": 5,\n \"AHT\": 276,\n \"TrafficIntensity\": 3.8364,\n \"StaffRequired\": 7,\n \"ArrivalRate\": 0.0139\n },\n {\n \"Contacts\": 5,\n \"AHT\": 277,\n \"TrafficIntensity\": 3.8503,\n \"StaffRequired\": 8,\n \"ArrivalRate\": 0.0139\n },\n {\n \"Contacts\": 5,\n \"AHT\": 278,\n \"TrafficIntensity\": 3.8642,\n \"StaffRequired\": 8,\n \"ArrivalRate\": 0.0139\n },\n {\n \"Contacts\": 5,\n \"AHT\": 279,\n \"TrafficIntensity\": 3.8781,\n \"StaffRequired\": 8,\n \"ArrivalRate\": 0.0139\n },\n {\n \"Contacts\": 5,\n \"AHT\": 280,\n \"TrafficIntensity\": 3.892,\n \"StaffRequired\": 8,\n \"ArrivalRate\": 0.0139\n },\n {\n \"Contacts\": 5,\n \"AHT\": 281,\n \"TrafficIntensity\": 3.9059,\n \"StaffRequired\": 8,\n \"ArrivalRate\": 0.0139\n },\n {\n \"Contacts\": 5,\n \"AHT\": 282,\n \"TrafficIntensity\": 3.9198,\n \"StaffRequired\": 8,\n \"ArrivalRate\": 0.0139\n },\n {\n \"Contacts\": 5,\n \"AHT\": 283,\n \"TrafficIntensity\": 3.9337,\n \"StaffRequired\": 8,\n \"ArrivalRate\": 0.0139\n },\n {\n \"Contacts\": 5,\n \"AHT\": 284,\n \"TrafficIntensity\": 3.9476,\n \"StaffRequired\": 8,\n \"ArrivalRate\": 0.0139\n },\n {\n \"Contacts\": 5,\n \"AHT\": 285,\n \"TrafficIntensity\": 3.9615,\n \"StaffRequired\": 8,\n \"ArrivalRate\": 0.0139\n },\n {\n \"Contacts\": 5,\n \"AHT\": 286,\n \"TrafficIntensity\": 3.9754,\n \"StaffRequired\": 8,\n \"ArrivalRate\": 0.0139\n },\n {\n \"Contacts\": 5,\n \"AHT\": 287,\n \"TrafficIntensity\": 3.9893,\n \"StaffRequired\": 8,\n \"ArrivalRate\": 0.0139\n },\n {\n \"Contacts\": 5,\n \"AHT\": 288,\n \"TrafficIntensity\": 4.0032,\n \"StaffRequired\": 8,\n \"ArrivalRate\": 0.0139\n },\n {\n \"Contacts\": 5,\n \"AHT\": 289,\n \"TrafficIntensity\": 4.0171,\n \"StaffRequired\": 8,\n \"ArrivalRate\": 0.0139\n },\n {\n \"Contacts\": 5,\n \"AHT\": 290,\n \"TrafficIntensity\": 4.031,\n \"StaffRequired\": 8,\n \"ArrivalRate\": 0.0139\n },\n {\n \"Contacts\": 5,\n \"AHT\": 291,\n \"TrafficIntensity\": 4.0449,\n \"StaffRequired\": 8,\n \"ArrivalRate\": 0.0139\n },\n {\n \"Contacts\": 5,\n \"AHT\": 292,\n \"TrafficIntensity\": 4.0588,\n \"StaffRequired\": 8,\n \"ArrivalRate\": 0.0139\n },\n {\n \"Contacts\": 5,\n \"AHT\": 293,\n \"TrafficIntensity\": 4.0727,\n \"StaffRequired\": 8,\n \"ArrivalRate\": 0.0139\n },\n {\n \"Contacts\": 5,\n \"AHT\": 294,\n \"TrafficIntensity\": 4.0866,\n \"StaffRequired\": 8,\n \"ArrivalRate\": 0.0139\n },\n {\n \"Contacts\": 5,\n \"AHT\": 295,\n \"TrafficIntensity\": 4.1005,\n \"StaffRequired\": 8,\n \"ArrivalRate\": 0.0139\n },\n {\n \"Contacts\": 5,\n \"AHT\": 296,\n \"TrafficIntensity\": 4.1144,\n \"StaffRequired\": 8,\n \"ArrivalRate\": 0.0139\n },\n {\n \"Contacts\": 5,\n \"AHT\": 297,\n \"TrafficIntensity\": 4.1283,\n \"StaffRequired\": 8,\n \"ArrivalRate\": 0.0139\n },\n {\n \"Contacts\": 5,\n \"AHT\": 298,\n \"TrafficIntensity\": 4.1422,\n \"StaffRequired\": 8,\n \"ArrivalRate\": 0.0139\n },\n {\n \"Contacts\": 5,\n \"AHT\": 299,\n \"TrafficIntensity\": 4.1561,\n \"StaffRequired\": 8,\n \"ArrivalRate\": 0.0139\n },\n {\n \"Contacts\": 5,\n \"AHT\": 300,\n \"TrafficIntensity\": 4.17,\n \"StaffRequired\": 8,\n \"ArrivalRate\": 0.0139\n },\n {\n \"Contacts\": 5,\n \"AHT\": 301,\n \"TrafficIntensity\": 4.1839,\n \"StaffRequired\": 8,\n \"ArrivalRate\": 0.0139\n },\n {\n \"Contacts\": 5,\n \"AHT\": 302,\n \"TrafficIntensity\": 4.1978,\n \"StaffRequired\": 8,\n \"ArrivalRate\": 0.0139\n },\n {\n \"Contacts\": 5,\n \"AHT\": 303,\n \"TrafficIntensity\": 4.2117,\n \"StaffRequired\": 8,\n \"ArrivalRate\": 0.0139\n },\n {\n \"Contacts\": 5,\n \"AHT\": 304,\n \"TrafficIntensity\": 4.2256,\n \"StaffRequired\": 8,\n \"ArrivalRate\": 0.0139\n },\n {\n \"Contacts\": 5,\n \"AHT\": 305,\n \"TrafficIntensity\": 4.2395,\n \"StaffRequired\": 8,\n \"ArrivalRate\": 0.0139\n },\n {\n \"Contacts\": 5,\n \"AHT\": 306,\n \"TrafficIntensity\": 4.2534,\n \"StaffRequired\": 8,\n \"ArrivalRate\": 0.0139\n },\n {\n \"Contacts\": 5,\n \"AHT\": 307,\n \"TrafficIntensity\": 4.2673,\n \"StaffRequired\": 8,\n \"ArrivalRate\": 0.0139\n },\n {\n \"Contacts\": 5,\n \"AHT\": 308,\n \"TrafficIntensity\": 4.2812,\n \"StaffRequired\": 8,\n \"ArrivalRate\": 0.0139\n },\n {\n \"Contacts\": 5,\n \"AHT\": 309,\n \"TrafficIntensity\": 4.2951,\n \"StaffRequired\": 8,\n \"ArrivalRate\": 0.0139\n },\n {\n \"Contacts\": 5,\n \"AHT\": 310,\n \"TrafficIntensity\": 4.309,\n \"StaffRequired\": 8,\n \"ArrivalRate\": 0.0139\n },\n {\n \"Contacts\": 5,\n \"AHT\": 311,\n \"TrafficIntensity\": 4.3229,\n \"StaffRequired\": 8,\n \"ArrivalRate\": 0.0139\n },\n {\n \"Contacts\": 5,\n \"AHT\": 312,\n \"TrafficIntensity\": 4.3368,\n \"StaffRequired\": 8,\n \"ArrivalRate\": 0.0139\n },\n {\n \"Contacts\": 5,\n \"AHT\": 313,\n \"TrafficIntensity\": 4.3507,\n \"StaffRequired\": 8,\n \"ArrivalRate\": 0.0139\n },\n {\n \"Contacts\": 5,\n \"AHT\": 314,\n \"TrafficIntensity\": 4.3646,\n \"StaffRequired\": 8,\n \"ArrivalRate\": 0.0139\n },\n {\n \"Contacts\": 5,\n \"AHT\": 315,\n \"TrafficIntensity\": 4.3785,\n \"StaffRequired\": 8,\n \"ArrivalRate\": 0.0139\n },\n {\n \"Contacts\": 5,\n \"AHT\": 316,\n \"TrafficIntensity\": 4.3924,\n \"StaffRequired\": 8,\n \"ArrivalRate\": 0.0139\n },\n {\n \"Contacts\": 5,\n \"AHT\": 317,\n \"TrafficIntensity\": 4.4063,\n \"StaffRequired\": 8,\n \"ArrivalRate\": 0.0139\n },\n {\n \"Contacts\": 5,\n \"AHT\": 318,\n \"TrafficIntensity\": 4.4202,\n \"StaffRequired\": 8,\n \"ArrivalRate\": 0.0139\n },\n {\n \"Contacts\": 5,\n \"AHT\": 319,\n \"TrafficIntensity\": 4.4341,\n \"StaffRequired\": 8,\n \"ArrivalRate\": 0.0139\n },\n {\n \"Contacts\": 5,\n \"AHT\": 320,\n \"TrafficIntensity\": 4.448,\n \"StaffRequired\": 8,\n \"ArrivalRate\": 0.0139\n }\n ],\n \"StackTrace\": \"Stack trace here...\"\n}"}],"_postman_id":"6c626ec5-62e8-4f8a-88ac-38d8ace15350"}],"id":"cdfd7023-d089-40e7-b571-246cc1044eac","description":"The Forecast endpoints allow for viewing, creating, editing, or removing forecasts within CommunityWebAPI. You can use GET WorkingForecast to get a list of Forecasts and their IDs.
\nIn CommunityWebAPI, when working with Forecasts there are 2 states they may be in, Working, which can be thought of as a WIP state, and Published. A Working Forecast will have a specific ID associated with it, but the published schedule has no ID.
\nIn instances where an endpoints requires a forecastID but you're working with Published Forecasts you can simply send the forecastID with a blank/NULL value.
\nCommon Forecast endpoints include:
\n\n","_postman_id":"cdfd7023-d089-40e7-b571-246cc1044eac","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}}},{"name":"Schedule","item":[{"name":"AgentAvailability","event":[{"listen":"prerequest","script":{"exec":[""],"type":"text/javascript","id":"9c32c433-228c-4593-8197-7d829c7be237"}},{"listen":"test","script":{"exec":[""],"type":"text/javascript","id":"5781f2e3-a24f-471f-bfb5-27d034faa050"}}],"id":"f1e1b910-1de9-400e-b7da-52ee3056c501","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","uuid":"42b98891-83c4-447f-a589-814734621f41"}],"url":"{{envName}}/api/AgentAvailability?agentId=449&userId=1&fromDate=9/1/2023&thruDate=3/1/2024&timeZoneId=20","description":"This endpoint will return any agent availability schedules based on the effective date of the schedule.
\n","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","AgentAvailability"],"host":["{{envName}}"],"query":[{"description":{"content":"REQUIRED: ID of agent whose information you want.
\n","type":"text/plain"},"key":"agentId","value":"449"},{"description":{"content":"REQUIRED: AgentID of user requesting the data; used for security purposes.
\n","type":"text/plain"},"key":"userId","value":"1"},{"description":{"content":"REQUIRED: Start date for the range of time you want to confirm the agent's available to work.
\n","type":"text/plain"},"key":"fromDate","value":"9/1/2023"},{"description":{"content":"REQUIRED: End date for the range of time you want to confirm the agent's available to work.
\n","type":"text/plain"},"key":"thruDate","value":"3/1/2024"},{"description":{"content":"REQUIRED: Timezone code in which to format the data. Expects integer value or null. Use GET TimeZone for a list of all TimeZone codes.
\n","type":"text/plain"},"key":"timeZoneId","value":"20"}],"variable":[]}},"response":[{"id":"6a0698cb-d146-429a-bc0d-1ab551d16285","name":"Agent Availability","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","type":"text"}],"url":{"raw":"{{envName}}/api/AgentAvailability?agentId=449&userId=1&fromDate=9/1/2023&thruDate=3/1/2024&timeZoneId=20","host":["{{envName}}"],"path":["api","AgentAvailability"],"query":[{"key":"agentId","value":"449","description":"REQUIRED: ID of agent whose information you want."},{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes."},{"key":"effectiveDate","value":"4/2/2024","description":"Date you want to confirm the agent's available to work. You MUST use either effectiveDate or fromDate, thruDate, and timeZoneId. ","disabled":true},{"key":"fromDate","value":"9/1/2023","description":"Start date for the range of time you want to confirm the agent's available to work. You MUST use either effectiveDate or fromDate, thruDate, and timeZoneId. "},{"key":"thruDate","value":"3/1/2024","description":"End date for the range of time you want to confirm the agent's available to work. You MUST use either effectiveDate or fromDate, thruDate, and timeZoneId. "},{"key":"timeZoneId","value":"20","description":"Timezone code in which to format the data. Expects integer value or null. Use GET TimeZone for a list of all TimeZone codes."}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruFOhLqQWk4GPkL3FTDJf/Z46rKpZMg81Y0="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Wed, 27 Mar 2024 18:04:42 GMT"},{"key":"Content-Length","value":"894"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": [\n {\n \"AvailabilityId\": 5,\n \"AgentId\": 449,\n \"AgentName\": \"McBride, Natasha \",\n \"EffectiveDate\": \"2023-09-01T00:00:00\",\n \"ReviewStatus\": 2,\n \"ReviewStatusName\": \"Pending\",\n \"ReviewStatusIcon\": \"~/Images/Icons/g/64/view_unknown.png\",\n \"ReviewedBy\": null,\n \"ReviewedDate\": \"2023-08-23T11:53:59.82\",\n \"Description\": \"My child's school starts\",\n \"Availability\": \"Mon(09:00:00 - Any Time);Tue(09:00:00 - Any Time);Wed(09:00:00 - Any Time);Thu(09:00:00 - Any Time);Fri(09:00:00 - Any Time);\",\n \"IsEffectiveId\": 0\n },\n {\n \"AvailabilityId\": 6,\n \"AgentId\": 449,\n \"AgentName\": \"McBride, Natasha \",\n \"EffectiveDate\": \"2024-02-29T00:00:00\",\n \"ReviewStatus\": 2,\n \"ReviewStatusName\": \"Pending\",\n \"ReviewStatusIcon\": \"~/Images/Icons/g/64/view_unknown.png\",\n \"ReviewedBy\": null,\n \"ReviewedDate\": \"2023-12-20T09:18:26.7\",\n \"Description\": \"Scool Ends\",\n \"Availability\": \"\",\n \"IsEffectiveId\": 0\n }\n ],\n \"StackTrace\": \"Stack trace here...\"\n}"}],"_postman_id":"f1e1b910-1de9-400e-b7da-52ee3056c501"},{"name":"AgentScheduleCheckin","event":[{"listen":"prerequest","script":{"exec":[""],"type":"text/javascript","id":"bef778c6-4c26-4814-a65a-bf9d18617be8"}},{"listen":"test","script":{"exec":[""],"type":"text/javascript","id":"8780abde-ac0c-4765-8b52-44d6d38eaf60"}}],"id":"cc468b16-896a-4790-8630-eb80e0061f60","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","uuid":"ef453e4b-cc90-42f9-a79a-876df31ae349"}],"url":"{{envName}}/api/AgentScheduleCheckin?agentId=278&userId=1&checkinStatusId=4&fromDate=3/20/2024&timeZoneId=20","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","AgentScheduleCheckin"],"host":["{{envName}}"],"query":[{"description":{"content":"REQUIRED: AgentID of the user whose information you are requesting. AgentIDs can be found in GET Agent or GET AgentList
\n","type":"text/plain"},"key":"agentId","value":"278"},{"description":{"content":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList
\n","type":"text/plain"},"key":"userId","value":"1"},{"description":{"content":"REQUIRED: 1 = Not Checked In, 2 = Manual check-in by supervisor, 3 = Manual self check-in, 4 = Automated soft check-in, 5 = Late arrival, 6 = Out entirely for the day
\n","type":"text/plain"},"key":"checkinStatusId","value":"4"},{"description":{"content":"REQUIRED: Defines the start date for the report. Format is YYYY-MM-DD or MM/DD/YYYY
\n","type":"text/plain"},"key":"fromDate","value":"3/20/2024"},{"description":{"content":"REQUIRED: Timezone code in which to format the data. Expects integer value or null. Use GET TimeZone for a list of all TimeZone codes.
\n","type":"text/plain"},"key":"timeZoneId","value":"20"}],"variable":[]}},"response":[{"id":"5e69c1e2-c619-424c-bcc1-013cf5cf2b77","name":"4 Automated Soft check-in","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","type":"text"}],"url":{"raw":"{{envName}}/api/AgentScheduleCheckin?agentId=278&userId=1&checkinStatusId=4&fromDate=3/20/2024&timeZoneId=20","host":["{{envName}}"],"path":["api","AgentScheduleCheckin"],"query":[{"key":"agentId","value":"278","description":"REQUIRED: AgentID of the user whose information you are requesting. AgentIDs can be found in GET Agent or GET AgentList"},{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList"},{"key":"checkinStatusId","value":"4","description":"REQUIRED: 1 = Not Checked In, 2 = Manual check-in by supervisor, 3 = Manual self check-in, 4 = Automated soft check-in, 5 = Late arrival, 6 = Out entirely for the day"},{"key":"fromDate","value":"3/20/2024","description":"REQUIRED: Defines the start date for the report. Format is YYYY-MM-DD or MM/DD/YYYY"},{"key":"timeZoneId","value":"20","description":"REQUIRED: Timezone code in which to format the data. Expects integer value or null. Use GET TimeZone for a list of all TimeZone codes."}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruFOhLqQWk4GPhMjXeGr5jEoZAW89jigpVM="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Tue, 26 Mar 2024 19:10:24 GMT"},{"key":"Content-Length","value":"640"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": [\n {\n \"AgentId\": 278,\n \"AgentName\": \"Areheart, Sam \",\n \"ScheduleEventId\": 933876,\n \"Comments\": \"Created by soft checkin monitor\",\n \"UserId\": 1,\n \"CheckinUserName\": \"Account, Service \",\n \"CheckInTime\": \"2024-03-20T08:46:00\",\n \"CheckinStatusId\": 4,\n \"CheckinStatusName\": \"Automated soft check-in\",\n \"AttachedScheduleEventId\": null,\n \"LocalStartTime\": \"2024-03-20T09:00:00\",\n \"AttachedStartTime\": null,\n \"NewEventApprovalStatusName\": null,\n \"NewEventApprovalStatusId\": null,\n \"EventTypeName\": \"Work\",\n \"CheckinDelay\": \"-00:14\",\n \"CurrentCheckinStatus\": 4,\n \"CurrentRAP\": null,\n \"IsCurrentCheckinStatus\": 1\n }\n ],\n \"StackTrace\": \"Stack trace here...\"\n}"}],"_postman_id":"cc468b16-896a-4790-8630-eb80e0061f60"},{"name":"AgentScheduleCheckin","event":[{"listen":"prerequest","script":{"exec":[""],"type":"text/javascript","id":"9b0523dd-401b-4489-8eaf-8a95ef2c7399"}},{"listen":"test","script":{"exec":[""],"type":"text/javascript","id":"c7647904-9db9-4e5a-b8eb-4e74b6ea970a"}}],"id":"06cc4f10-aa87-4a6f-b918-46db133a1a71","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","uuid":"a660852a-2d25-4bb6-9d57-d3efc79d5cd9"}],"url":"{{envName}}/api/AgentScheduleCheckin","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","AgentScheduleCheckin"],"host":["{{envName}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"06cc4f10-aa87-4a6f-b918-46db133a1a71"},{"name":"AgentScheduleDayPreference","event":[{"listen":"prerequest","script":{"exec":[""],"type":"text/javascript","id":"cdaa3e04-78f9-4f26-94df-729cbf838b96"}},{"listen":"test","script":{"exec":[""],"type":"text/javascript","id":"7d747e67-2223-4b13-b1a2-eacbe1bd4509"}}],"id":"5d55b1b4-2645-42cd-bd1b-66b15de0f71a","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","uuid":"9e38d01e-cbae-4048-9f58-1c1005d99c93"}],"url":"{{envName}}/api/AgentScheduleDayPreference?agentId=449&userId=1","description":"Returns preferences based on id.
\nThe Day's are listed as day #'s. To determine the day names use GET DayList to determine start day.
\n","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","AgentScheduleDayPreference"],"host":["{{envName}}"],"query":[{"description":{"content":"REQUIRED: AgentID of the user whose information you are requesting. AgentIDs can be found in GET Agent or GET AgentList
\n","type":"text/plain"},"key":"agentId","value":"449"},{"description":{"content":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList
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\n"},{"key":"agentId","value":"547","type":"text","description":"REQUIRED: ID of agent whose information you want. Use GET Agent to get a list of all available AgentIDs.
\n"},{"key":"consecutiveDaySetting","value":"2","type":"text","description":"REQUIRED: This defines the agent's preferred day off style. 1 = The agent prefers having consecutive days off more than sticking to their selected days, 2 = The agent wants to use the specified days below when available; even if that means not having consecutive days off.
\n"},{"key":"preferencePrioritySetting","value":"1","type":"text","description":"REQUIRED: Here we define which of the agent's scheduling options they prefer to priorirties. 1 = Prioritize the Start time preferences over the day off preferences. 2 = Prioritize the day off preferences over the start time preferences. 3 = Use the most favorable combination of time off and start times. See GET AgentStartTimePreferences to see the agent's start time options.
\n"},{"key":"dayWeight1","value":"0","type":"text","description":"REQUIRED: The dayWeight fields from 1-7 indicated the agent's preferred days off. The full total of values from 1-7 should add up to 100 points. The day order is Monday-Sunday. For example, an agent requesting Saturday and Sunday off would have a 0 in all values except 6 and 7.
\n"},{"key":"dayWeight2","value":"0","type":"text","description":"REQUIRED: The dayWeight fields from 1-7 indicated the agent's preferred days off. The full total of values from 1-7 should add up to 100 points. The day order is Monday-Sunday. For example, an agent requesting Saturday and Sunday off would have a 0 in all values except 6 and 7.
\n"},{"key":"dayWeight3","value":"0","type":"text","description":"REQUIRED: The dayWeight fields from 1-7 indicated the agent's preferred days off. The full total of values from 1-7 should add up to 100 points. The day order is Monday-Sunday. For example, an agent requesting Saturday and Sunday off would have a 0 in all values except 6 and 7.
\n"},{"key":"dayWeight4","value":"0","type":"text","description":"REQUIRED: The dayWeight fields from 1-7 indicated the agent's preferred days off. The full total of values from 1-7 should add up to 100 points. The day order is Monday-Sunday. For example, an agent requesting Saturday and Sunday off would have a 0 in all values except 6 and 7.
\n"},{"key":"dayWeight5","value":"0","type":"text","description":"REQUIRED: The dayWeight fields from 1-7 indicated the agent's preferred days off. The full total of values from 1-7 should add up to 100 points. The day order is Monday-Sunday. For example, an agent requesting Saturday and Sunday off would have a 0 in all values except 6 and 7.
\n"},{"key":"dayWeight6","value":"50","type":"text","description":"REQUIRED: The dayWeight fields from 1-7 indicated the agent's preferred days off. The full total of values from 1-7 should add up to 100 points. The day order is Monday-Sunday. For example, an agent requesting Saturday and Sunday off would have a 0 in all values except 6 and 7.
\n"},{"key":"dayWeight7","value":"50","type":"text","description":"REQUIRED: The dayWeight fields from 1-7 indicated the agent's preferred days off. The full total of values from 1-7 should add up to 100 points. The day order is Monday-Sunday. For example, an agent requesting Saturday and Sunday off would have a 0 in all values except 6 and 7.
\n"},{"key":"userId","value":"1","type":"text","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList
\n"}]},"url":"{{envName}}/api/AgentScheduleDayPreference","description":"The AgentScheduleDayPreferences endpoint is the endpoint behind Step 3 of the agent's scheduling setup process (shown below).
\nYou can find this page in CommunityWFM by navigating to:
\nSettings > People & agent templates > People > Current list > Agent > Scheduling > Day off preferences
\nREQUIRED: Determines if extra agent fields should be included or just the basic list.
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\n","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","AgentScheduleTemplateAssignment"],"host":["{{envName}}"],"query":[{"description":{"content":"REQUIRED: AgentID of the user whose information you are requesting. AgentIDs can be found in GET Agent or GET AgentList
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\n","type":"text/plain"},"key":"userId","value":"1"},{"disabled":true,"description":{"content":"OPTIONAL: This is the ID of the specific schedule to check against. You can use GET WorkingSchedule to get a list of the unpublished schedules or leave this field blank/NULL to use the published schedule.
\n","type":"text/plain"},"key":"scheduleId","value":"2"}],"variable":[]}},"response":[{"id":"8b7a7b1a-82d5-44f7-80af-9d6639869737","name":"AgentScheduleTemplateAssignment","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}"}],"url":{"raw":"{{envName}}/api/AgentScheduleTemplateAssignment?agentId=278&userId=1","host":["{{envName}}"],"path":["api","AgentScheduleTemplateAssignment"],"query":[{"key":"agentId","value":"278","description":"REQUIRED: AgentID of the user whose information you are requesting. AgentIDs can be found in GET Agent or GET AgentList"},{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList"},{"key":"scheduleId","value":"","description":"OPTIONAL: This is the ID of the specific schedule to check against. You can use GET WorkingSchedule to get a list of the unpublished schedules or leave this field blank/NULL to use the published schedule.","disabled":true}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruHNA0VBRQ2bZz3QFjwmuziW/ZcSW4seB0A="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Wed, 08 May 2024 18:48:36 GMT"},{"key":"Content-Length","value":"464"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": [\n {\n \"AgentId\": 278,\n \"Name\": \"Areheart, Sam \",\n \"ScheduleTemplateXrefId\": 512,\n \"EffectiveDate\": \"2021-12-27T00:00:00\",\n \"TerminationDate\": null,\n \"Droppable\": false,\n \"ScheduleTemplateName\": \"Areheart, S\",\n \"ScheduleTemplateId\": 346,\n \"ScheduleTypeName\": \"Fixed\",\n \"ScheduleTypeId\": 2,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"UserHasAccess\": 1,\n \"PropertyPage\": \"Fixed/FixedScheduleHub.aspx\"\n }\n ],\n \"StackTrace\": \"Stack trace here...\"\n}"}],"_postman_id":"059a0db3-b6df-4de2-bfd6-7b8f7ef9b3a0"},{"name":"AgentScheduleTemplateAssignment","event":[{"listen":"prerequest","script":{"id":"7b30590e-b72e-4818-a124-362a69ad3d08","exec":[""],"type":"text/javascript","packages":{}}},{"listen":"test","script":{"id":"d507d1ea-4f4b-44ea-9acf-09d5c4fba0da","exec":[""],"type":"text/javascript","packages":{}}}],"id":"7423bf66-074c-4c06-8e8b-85b65a512f94","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}"}],"body":{"mode":"urlencoded","urlencoded":[{"key":"transactionFlagId","value":"2","description":"REQUIRED: 2 = Update, 3 = Delete
\n","type":"text"},{"key":"agentId","value":"278","description":"REQUIRED: ID of agent whose information you want. Use GET Agent to get a list of all available AgentIDs.
\n","type":"text"},{"key":"agentScheduleTemplateAssignmentId","value":"512","description":"REQUIRED: The schedule template assignment ID is the ID representing the schedule templates assigment. You can find an ID for this field using GET AgentTemplateActivityAssignment.
\n","type":"text"},{"key":"reviewStatusId","value":"1","description":"REQUIRED: Used to determine the current review status of this template assignment. Can be null/blank. 0 = Denied, 1 = Approved, 2 = Pending
\n","type":"text"},{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList
\n","type":"text"}]},"url":"{{envName}}/api/AgentScheduleTemplateAssignment","description":"Modifies agent data source xref. Values for postParams.transactionFlagId indicate the type of update: 1 – Update 2 – Delete. If something else, throws a ArgumentException
\n","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","AgentScheduleTemplateAssignment"],"host":["{{envName}}"],"query":[],"variable":[]}},"response":[{"id":"ec161657-7469-47b9-bba1-27c37ee8eefb","name":"AgentScheduleTemplateAssignment","originalRequest":{"method":"POST","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}"}],"body":{"mode":"urlencoded","urlencoded":[{"key":"transactionFlagId","value":"2","description":"REQUIRED: 2 = Update, 3 = Delete","type":"text"},{"key":"agentId","value":"278","description":"REQUIRED: ID of agent whose information you want. Use GET Agent to get a list of all available AgentIDs.","type":"text"},{"key":"agentScheduleTemplateAssignmentId","value":"512","description":"REQUIRED: The schedule template assignment ID is the ID representing the schedule templates assigment. You can find an ID for this field using GET AgentTemplateActivityAssignment.","type":"text"},{"key":"reviewStatusId","value":"1","description":"REQUIRED: Used to determine the current review status of this template assignment. Can be null/blank. 0 = Denied, 1 = Approved, 2 = Pending","type":"text"},{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList","type":"text"}]},"url":"{{envName}}/api/AgentScheduleTemplateAssignment"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruGz9lYGpZBfSHtiMyTHwzTqbhg8Nubl+4Q="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Tue, 08 Oct 2024 17:08:47 GMT"},{"key":"Content-Length","value":"314"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": {\n \"TerminationDate\": null,\n \"AgentId\": null,\n \"ScheduleAssignmentParamId\": null,\n \"Droppable\": null,\n \"AgentScheduleTemplateXrefId\": 512,\n \"ScheduleTemplateId\": null,\n \"ApprovalCode\": 1,\n \"EffectiveDate\": null,\n \"SourceCulture\": null,\n \"UserId\": 1\n },\n \"StackTrace\": \"Stack trace here...\"\n}"}],"_postman_id":"7423bf66-074c-4c06-8e8b-85b65a512f94"},{"name":"AgentStartTimePreference","event":[{"listen":"prerequest","script":{"exec":[""],"type":"text/javascript","id":"bd8f1111-54bc-47a2-a40c-4f20e6208ea4"}},{"listen":"test","script":{"exec":[""],"type":"text/javascript","id":"ae892fbb-e78a-45e7-8a66-7a0265aa86f2"}}],"id":"2f94372e-dd9e-4e4e-9364-7b8452aea5ef","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","uuid":"0344974d-91e7-4f84-bc73-77229db13dd4"}],"url":"{{envName}}/api/AgentStartTimePreference?agentId=278&dayId=1&userId=1","description":"Returns preferences based on agent and day IDs.
\n","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","AgentStartTimePreference"],"host":["{{envName}}"],"query":[{"description":{"content":"REQUIRED: AgentID of the user whose information you are requesting. AgentIDs can be found in GET Agent or GET AgentList
\n","type":"text/plain"},"key":"agentId","value":"278"},{"description":{"content":"REQUIRED: Provide the dayId which is an integer between 1 and 7 based on the start day configured (see GET DayList). You can leave this value blank/NULL to get a list of start time preferences for every day of the week.
\n","type":"text/plain"},"key":"dayId","value":"1"},{"description":{"content":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList
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\n","type":"text"},{"key":"agentId","value":"547","description":"REQUIRED: ID of agent whose start time preference you want to change. Use GET Agent to get a list of all available AgentIDs.
\n","type":"text"},{"key":"agentStartTimePreferenceId","value":"70","description":"REQUIRED on DELETE/MOVE/REPLICATE: An ID generated by the system upon creating a start time preference. You can use GET AgentStartTimePreference to find a list of IDs.
\n","type":"text"},{"key":"startTime","value":"10:00","description":"REQUIRED on INSERT/MOVE/REPLICATE: The start time for the preference. Accepts 00:00:00 and 00:00 formats.
\n","type":"text"},{"key":"sourceDayId","value":"3","description":"REQUIRED on INSERT/MOVE/REPLICATE: This integer field expects an ID from 1-7 indicating a day Monday-Sunday. This is to target the start time to a specific day.
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\n","type":"text","disabled":true},{"key":"targetTue","value":"true","description":"REQUIRED on REPLICATE: This True/False field indicates if this day should replicate the targeted start time preference.
\n","type":"text","disabled":true},{"key":"targetWed","value":"true","description":"REQUIRED on REPLICATE: This True/False field indicates if this day should replicate the targeted start time preference.
\n","type":"text","disabled":true},{"key":"targetThu","value":"true","description":"REQUIRED on REPLICATE: This True/False field indicates if this day should replicate the targeted start time preference.
\n","type":"text","disabled":true},{"key":"targetFri","value":"true","description":"REQUIRED on REPLICATE: This True/False field indicates if this day should replicate the targeted start time preference.
\n","type":"text","disabled":true},{"key":"targetSat","value":"false","description":"REQUIRED on REPLICATE: This True/False field indicates if this day should replicate the targeted start time preference.
\n","type":"text","disabled":true},{"key":"targetSun","value":"false","description":"REQUIRED on REPLICATE: This True/False field indicates if this day should replicate the targeted start time preference.
\n","type":"text","disabled":true},{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList
\n","type":"text"}]},"url":"{{envName}}/api/AgentStartTimePreference","description":"This endpoint is used to control an agent's start time preferences. This is the endpoint that powers the page found at:
\nSettings > People & agent templates > People > Current list > Agent > Scheduling > Start time preferences
\nCreating an Agent Start Time Preference - To create a Start Time Preference, you need to send the Transaction ID, agent ID, start time, source day ID, and user ID field. The response from the API will contain the agentStartTimePreferenceId you can use to delete/move/replicate the preference.
\nMoving an Agent Start Time Preference - As multiple Start Time Preferences can be applied to each day, you can use the Move Up/Down transactions to order the preferences. The higher in the list the stronger the preference.
\nReplicating an Agent Start Time Preference - Replicating a preference involves first finding or creating a Start Time Preference and noting it's agentStartTimePreferenceID. Then you send a POST with that ID and indicating with True/false in the targetDay fields if that particular day should replicate the schedule you selected. For example, the parameters below show a schedule being copied to Tuesday, Wednesday, and Thursday only. :
\nresource: AgentStartTimePreference
transactionFlagId: 6
agentId: 547
agentStartTimePreferenceId:
startTime:
sourceDayId: 1
targetMon: false
targetTue: true
targetWed: true
targetThu: true
targetFri: true
targetSat: false
targetSun: false
userId: 1
NOTE: When using the REPLICATE option the agentStartTimePreferenceIds will change including your targeted ID so be sure to use the GET to ensure you have the correct ID if further edits are needed.
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","type":"text"},{"key":"targetTue","value":"true","description":"REQUIRED on REPLICATE: This True/False field indicates if this day should replicate the targeted start time preference. ","type":"text"},{"key":"targetWed","value":"true","description":"REQUIRED on REPLICATE: This True/False field indicates if this day should replicate the targeted start time preference. ","type":"text"},{"key":"targetThu","value":"true","description":"REQUIRED on REPLICATE: This True/False field indicates if this day should replicate the targeted start time preference. ","type":"text"},{"key":"targetFri","value":"true","description":"REQUIRED on REPLICATE: This True/False field indicates if this day should replicate the targeted start time preference. ","type":"text"},{"key":"targetSat","value":"false","description":"REQUIRED on REPLICATE: This True/False field indicates if this day should replicate the targeted start time preference. ","type":"text"},{"key":"targetSun","value":"false","description":"REQUIRED on REPLICATE: This True/False field indicates if this day should replicate the targeted start time preference. ","type":"text"},{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. 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\n","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","AgentWorkingScheduleXref"],"host":["{{envName}}"],"query":[{"description":{"content":"REQUIRED: AgentID of the user whose information you are requesting. AgentIDs can be found in GET Agent or GET AgentList
\n","type":"text/plain"},"key":"agentId","value":"278"},{"description":{"content":"REQUIRED: The scheduleId you want to work with. You can use GET WorkingSchedule or GET WorkingScheduleList to get a list of available schedules.
\n","type":"text/plain"},"key":"scheduleId","value":"409"},{"description":{"content":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList
\n","type":"text/plain"},"key":"userId","value":"1"}],"variable":[]}},"response":[{"id":"5b6c9d6c-270f-49b9-9e20-40071b612163","name":"Agent Working Schedule Xref","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"","type":"text"}],"url":{"raw":"https://demo.wfmsg.com/CommunityWebApi/api/AgentWorkingScheduleXref?agentId=278&scheduleId=409&userId=1","protocol":"https","host":["demo","wfmsg","com"],"path":["CommunityWebApi","api","AgentWorkingScheduleXref"],"query":[{"key":"agentId","value":"278","description":"REQUIRED: AgentID of the user whose information you are requesting. AgentIDs can be found in GET Agent or GET AgentList"},{"key":"scheduleId","value":"409","description":"REQUIRED: The scheduleId you want to work with. You can use GET WorkingSchedule or GET WorkingScheduleList to get a list of available schedules."},{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruFOhLqQWk4GPlsv7s4rwXxkPGkMBDyi1+M="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Thu, 28 Mar 2024 20:38:52 GMT"},{"key":"Content-Length","value":"243"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": {\n \"ScheduleTemplateAssignmentParamId\": null,\n \"ScheduleId\": 409,\n \"AgentId\": 278,\n \"Droppable\": null,\n \"ScheduleTemplateId\": null,\n \"SourceCulture\": null,\n \"UserId\": 1\n },\n \"StackTrace\": \"Stack trace here...\"\n}"}],"_postman_id":"a3cdf6af-9a0a-442d-9ffe-81a2b5f46a39"},{"name":"AgentWorkingScheduleXref","event":[{"listen":"prerequest","script":{"id":"4f617809-1ab2-4679-8b13-a72b481b811a","exec":[""],"type":"text/javascript","packages":{}}},{"listen":"test","script":{"id":"879ad50e-9608-4ad2-b55e-a31176c9f92b","exec":[""],"type":"text/javascript","packages":{}}}],"id":"2e1eb812-baa4-4922-b91f-1190d409670b","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}"}],"body":{"mode":"urlencoded","urlencoded":[{"key":"transactionFlagId","value":"3","description":"REQUIRED: 1 = INSERT, 2 = UPDATE, 3 = DELETE
\n","type":"text"},{"key":"agentId","value":"453","description":"REQUIRED: AgentID of the user whose information you are requesting. AgentIDs can be found in GET Agent or GET AgentList
\n","type":"text"},{"key":"scheduleId","value":"399","description":"REQUIRED: The scheduleId you want to work with. You can use GET WorkingSchedule or GET WorkingScheduleList to get a list of available schedules.
\n","type":"text"},{"key":"scheduleTemplateId","value":"9","description":"REQUIRED: This integer indicates which agent template you intend to use. Use GET Agent Template to get a list of templates.
\n","type":"text"},{"key":"scheduleTemplateTypeId","value":"","description":"REQUIRED: This field defines the schedule template assigment parameter ID. This field will typically be or you can check if an ID is in use with GET AgentWorkingScheduleXref
\n","type":"text"},{"key":"droppable","value":"true","description":"REQUIRED: This boolean field indicates if the schedule can be dropped or not.
\n","type":"text"},{"key":"assignmentValue","value":"","description":"REQUIRED: This STRING field will typically be NULL unless an override template is desired during INSERT.
\n","type":"text"},{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList
\n","type":"text"}]},"url":"{{envName}}/api/AgentWorkingScheduleXref","description":"Modifies xref. transactionFlag indicates kind of update: 1 - Insert. If the agentId has value, then the xref will be inserted. If not, eligible agents will be inserted as a participant using the insert function below. 2 - Update. 3 - Delete. If the agentId has value, the cross reference row for the agentId and scheduleId will be deleted using the function below. If not, it retrieves all existing participants in the working schedule and deletes them.
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","type":"text"},{"key":"assignmentValue","value":"","description":"REQUIRED: This STRING field will typically be NULL unless an override template is desired during INSERT. ","type":"text"},{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. 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The schedule adjustment ID is required at the end of the endpoint as seen in the included example. You can get a list of these IDs from GET ASAPList.
\n","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","ASAP","1526"],"host":["{{envName}}"],"query":[],"variable":[]}},"response":[{"id":"7c292310-9d35-4f3e-8c88-34c7f34d5161","name":"ASAP","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"","type":"text"}],"url":"https://demo.wfmsg.com/CommunityWebApi/api/ASAP/1526"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruFOhLqQWk4GPnmuGZo0Dle0mWM1RDmODhE="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Wed, 27 Mar 2024 18:46:06 GMT"},{"key":"Content-Length","value":"1823"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": {\n \"StartTime\": \"2023-12-14T08:45:00\",\n \"StartTimeUTC\": \"2023-12-14T14:45:00\",\n \"EndTimeUTC\": \"2023-12-14T21:45:00\",\n \"CreateDate\": \"2023-12-13T08:57:41.82\",\n \"RosterTemplateId\": null,\n \"CloseDate\": null,\n \"RequiresParticipantApproval\": 0,\n \"RosterTemplateName\": null,\n \"AgentTemplateId\": null,\n \"ScheduleId\": null,\n \"OpenDate\": \"2023-12-14T08:45:00\",\n \"CreatedBy\": \"Account, Service \",\n \"AgentTemplateName\": null,\n \"Parameters\": \"StartTimeOverlap=0;EndTimeOverlap=0;FullLengthOverlap=0;TimeEditAdjustmentOption=Relative;TimeEditAdjustmentFixedTime=;TimeEditAdjustmentRelativeMinutes=30;DateEditAdjustmentOption=None;DateEditAdjustmentFixedDate=;AdjustmentTypeIdOption=0;AdjustmentTypeIdValue=\",\n \"LastUpdate\": \"2023-12-13T08:57:41.82\",\n \"ScheduleAdjustmentTypeName\": \"Edit Scheduled Events\",\n \"ScheduleAdjustmentId\": 1526,\n \"ScheduleDate\": \"2023-12-14T00:00:00\",\n \"CreatUserId\": null,\n \"ScheduleAdjustmentTypeId\": 9,\n \"EndTime\": \"2023-12-14T15:45:00\",\n \"ScheduleName\": null,\n \"DefaultForecastId\": null,\n \"DefaultForecastName\": \"Published Forecast\",\n \"ActivityId\": 1,\n \"ActivityName\": \"CommunityWFM\",\n \"ScheduleAdjustmentState\": 4,\n \"ScheduleAdjustmentStateName\": \"Finish\",\n \"ForecastAlgorithmGroupId\": 2,\n \"ForecastAlgorithmGroupName\": \"Skill-Based Forecasting Methods\",\n \"ScheduleForecastXrefId\": null,\n \"TargetActivityId\": 2,\n \"TargetSupervisorId\": null,\n \"TargetActivityName\": \"Site 1 - Dallas, TX\",\n \"TargetSupervisorName\": null,\n \"RowFilter\": null,\n \"ParticipantCount\": 4,\n \"EligibleEventTypeCount\": 1,\n \"TimeZoneId\": 20,\n \"ExecuteImmediately\": false,\n \"MinParticipants\": null,\n \"MaxParticipants\": null,\n \"Name\": \"Edit Schedule Events\",\n \"ResponseCount\": 4,\n \"ResponsePercent\": 100,\n \"ExecuteCount\": 4,\n \"ExecutePercent\": 100,\n \"AcceptedCount\": 4,\n \"NotificationDelay\": 0,\n \"AcceptanceUIControl\": null,\n \"CompatibleEventTypesCount\": 19,\n \"SourceCulture\": null,\n \"UserId\": null\n },\n \"StackTrace\": \"Stack trace here...\"\n}"}],"_postman_id":"52561389-adcf-484b-9f7a-ab02b74fefcd"},{"name":"ASAP","event":[{"listen":"prerequest","script":{"id":"0b7387bc-3319-4330-a317-9ee97bb7de75","exec":[""],"type":"text/javascript","packages":{}}},{"listen":"test","script":{"id":"870f6da1-3785-4560-9598-ea5cc54598f0","exec":[""],"type":"text/javascript","packages":{}}}],"id":"2ea88638-fd52-4c5e-925d-81f5a2ce6956","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}"}],"url":"{{envName}}/api/ASAP?transactionFlag=1&typeId=3&creatorId=&requiresApproval=&startTime=&endTime=¶meters=&openDate=&closeDate=&agentTemplateId=&rosterTemplateId=&scheduleId=&activityId=&forecastId=&forecastAlgorithmId=&scheduleForecastXrefId=&targetActivityId=&targetSupervisorId=&timeZoneId=&executeImmediately=&minParticipants=&maxParticipants=&name=¬ificationDelay=©AllParticipants=&targetDate=&userId=","description":"Full Documentation pending
\n","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","ASAP"],"host":["{{envName}}"],"query":[{"description":{"content":"REQUIRED 1 = INSERT, 2 = Update Target Activity ID, 3 = Update Target Supervisor ID, 4 = Include All Eligible Participants, 5 = Delete All Participants, 6 = CopyPlan, 7 = Update, 8 = Update, 9 = DeletePlan, 10 = Advance to Open For Feedback, 11 = Advance to Prepare for Execute, 12 = Execute, 13 = Update Start Time.
\n","type":"text/plain"},"key":"transactionFlag","value":"1"},{"disabled":true,"description":{"content":"REQUIRED on all but INSERT: This is the ASAP ID. When INSERTING to ASAP an ID is returned with the response. This ID is what you use for all subsequent transactions. You can find a list of ASAP IDs using GET ASAPList.
\n","type":"text/plain"},"key":"id","value":""},{"description":{"content":"REQUIRED: The ID of the Schedule Adjustment Type. You can find a list of ASAP types using the GET ASAPTypeList endpoint.
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\n","type":"text/plain"},"key":"requiresApproval","value":""},{"description":{"content":"DateTime
\n","type":"text/plain"},"key":"startTime","value":""},{"description":{"content":"DateTime
\n","type":"text/plain"},"key":"endTime","value":""},{"description":{"content":"string
\n","type":"text/plain"},"key":"parameters","value":""},{"description":{"content":"DateTime
\n","type":"text/plain"},"key":"openDate","value":""},{"description":{"content":"DateTime
\n","type":"text/plain"},"key":"closeDate","value":""},{"description":{"content":"int
\n","type":"text/plain"},"key":"agentTemplateId","value":""},{"description":{"content":"int
\n","type":"text/plain"},"key":"rosterTemplateId","value":""},{"description":{"content":"int
\n","type":"text/plain"},"key":"scheduleId","value":""},{"description":{"content":"int
\n","type":"text/plain"},"key":"activityId","value":""},{"description":{"content":"int
\n","type":"text/plain"},"key":"forecastId","value":""},{"description":{"content":"int
\n","type":"text/plain"},"key":"forecastAlgorithmId","value":""},{"description":{"content":"int
\n","type":"text/plain"},"key":"scheduleForecastXrefId","value":""},{"description":{"content":"int
\n","type":"text/plain"},"key":"targetActivityId","value":""},{"description":{"content":"int
\n","type":"text/plain"},"key":"targetSupervisorId","value":""},{"description":{"content":"int
\n","type":"text/plain"},"key":"timeZoneId","value":""},{"description":{"content":"bool
\n","type":"text/plain"},"key":"executeImmediately","value":""},{"description":{"content":"int
\n","type":"text/plain"},"key":"minParticipants","value":""},{"description":{"content":"int
\n","type":"text/plain"},"key":"maxParticipants","value":""},{"description":{"content":"string
\n","type":"text/plain"},"key":"name","value":""},{"description":{"content":"int
\n","type":"text/plain"},"key":"notificationDelay","value":""},{"description":{"content":"bool
\n","type":"text/plain"},"key":"copyAllParticipants","value":""},{"description":{"content":"DateTime
\n","type":"text/plain"},"key":"targetDate","value":""},{"description":{"content":"int
\n","type":"text/plain"},"key":"userId","value":""}],"variable":[]}},"response":[],"_postman_id":"2ea88638-fd52-4c5e-925d-81f5a2ce6956"},{"name":"ASAPList","event":[{"listen":"prerequest","script":{"exec":[""],"type":"text/javascript","id":"40a2f468-7f6c-4af8-90cc-9e74f23a4ad7"}},{"listen":"test","script":{"exec":[""],"type":"text/javascript","id":"1d2f74dd-10dd-4014-9480-9a2056faa742"}}],"id":"5f3605d6-db54-40d1-a439-4b756423bf27","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","uuid":"81a24764-942a-44dd-8828-19674838935a"}],"url":"{{envName}}/api/ASAPList?timeZoneId=20&fromDate=1/1/2023&thruDate=12/31/2023","description":"Returns list of adjustments through the parameters passed in.
\n","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","ASAPList"],"host":["{{envName}}"],"query":[{"description":{"content":"REQUIRED: Timezone code in which to format the data. Expects integer value or null. Use GET TimeZone for a list of all TimeZone codes.
\n","type":"text/plain"},"key":"timeZoneId","value":"20"},{"description":{"content":"REQUIRED: Defines the start date for the ASAP list. Format is YYYY-MM-DD or MM/DD/YYYY.
\n","type":"text/plain"},"key":"fromDate","value":"1/1/2023"},{"description":{"content":"REQUIRED: Defines the end date for the ASAP list. Format is YYYY-MM-DD or MM/DD/YYYY.
\n","type":"text/plain"},"key":"thruDate","value":"12/31/2023"}],"variable":[]}},"response":[{"id":"91cc362b-2a4f-4156-9ce7-71c9d7fed8b4","name":"ASAP List","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"","type":"text"}],"url":{"raw":"https://demo.wfmsg.com/CommunityWebApi/api/ASAPList?timeZoneId=20&fromDate=1/1/2023&thruDate=12/31/2023","protocol":"https","host":["demo","wfmsg","com"],"path":["CommunityWebApi","api","ASAPList"],"query":[{"key":"timeZoneId","value":"20","description":"REQUIRED: Timezone code in which to format the data. Expects integer value or null. Use GET TimeZone for a list of all TimeZone codes."},{"key":"fromDate","value":"1/1/2023","description":"REQUIRED: Defines the start date for the ASAP list. Format is YYYY-MM-DD or MM/DD/YYYY."},{"key":"thruDate","value":"12/31/2023","description":"REQUIRED: Defines the end date for the ASAP list. Format is YYYY-MM-DD or MM/DD/YYYY."}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruFOhLqQWk4GPm1dZmf7zeIqzYhPzjw8Mvw="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Wed, 27 Mar 2024 18:52:55 GMT"},{"key":"Content-Length","value":"8149"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": [\n {\n \"ScheduleAdjustmentId\": 1513,\n \"ScheduleAdjustmentTypeId\": 8,\n \"ScheduleAdjustmentStateId\": 1,\n \"CreatedBy\": \"Tritten, Thomas \",\n \"CreateDate\": \"2023-10-31T11:53:43.51\",\n \"RequiresParticipantApproval\": false,\n \"StartTime\": \"2023-10-31T13:45:00\",\n \"StartTimeUTC\": \"2023-10-31T19:45:00\",\n \"EndTime\": \"2023-10-31T14:45:00\",\n \"EndTimeUTC\": \"2023-10-31T20:45:00\",\n \"Parameters\": \"StartTimeOverlap=0;EndTimeOverlap=0;FullLengthOverlap=0\",\n \"OpenDate\": \"2023-10-31T07:45:00\",\n \"OpenDateUTC\": \"2023-10-31T13:45:00\",\n \"CloseDate\": null,\n \"CloseDateUTC\": null,\n \"AgentTemplateId\": null,\n \"RosterTemplateId\": null,\n \"LastUpdate\": \"2023-10-31T11:53:43.51\",\n \"ScheduleId\": null,\n \"ActivityId\": 1,\n \"DefaultForecastId\": null,\n \"ForecastAlgorithmId\": 2,\n \"ScheduleForecastXrefId\": null,\n \"TargetActivityId\": null,\n \"TargetSupervisorId\": null,\n \"TimeZoneId\": 20,\n \"ExecuteImmediately\": false,\n \"MinParticipants\": null,\n \"MaxParticipants\": null,\n \"Name\": \"Delete Schedule Events\",\n \"NotificationDelay\": 0,\n \"ScheduleAdjustmentTypeName\": \"Delete Scheduled Events\",\n \"ScheduleAdjustmentDescription\": \"Remove all instances of selected event types for a time range and participant list.\",\n \"ScheduleAdjustmentTypeIcon\": \"delete.png\",\n \"ScheduleAdjustmentTypeSmallIcon\": \"~/Images/metro/16x16/delete.png\",\n \"ScheduleAdjustmentTypeNavigateUrl\": \"~/UI/Schedule/Adjustment/asap-delete-schedule-intervals.aspx\"\n },\n {\n \"ScheduleAdjustmentId\": 1518,\n \"ScheduleAdjustmentTypeId\": 8,\n \"ScheduleAdjustmentStateId\": 4,\n \"CreatedBy\": \"Tritten, Thomas \",\n \"CreateDate\": \"2023-11-06T06:57:23.993\",\n \"RequiresParticipantApproval\": false,\n \"StartTime\": \"2023-11-06T08:30:00\",\n \"StartTimeUTC\": \"2023-11-06T14:30:00\",\n \"EndTime\": \"2023-11-06T20:30:00\",\n \"EndTimeUTC\": \"2023-11-07T02:30:00\",\n \"Parameters\": \"StartTimeOverlap=0;EndTimeOverlap=0;FullLengthOverlap=0\",\n \"OpenDate\": \"2023-11-06T02:30:00\",\n \"OpenDateUTC\": \"2023-11-06T08:30:00\",\n \"CloseDate\": null,\n \"CloseDateUTC\": null,\n \"AgentTemplateId\": null,\n \"RosterTemplateId\": null,\n \"LastUpdate\": \"2023-11-06T06:57:23.993\",\n \"ScheduleId\": null,\n \"ActivityId\": 1,\n \"DefaultForecastId\": null,\n \"ForecastAlgorithmId\": 2,\n \"ScheduleForecastXrefId\": null,\n \"TargetActivityId\": null,\n \"TargetSupervisorId\": 541,\n \"TimeZoneId\": 20,\n \"ExecuteImmediately\": false,\n \"MinParticipants\": null,\n \"MaxParticipants\": null,\n \"Name\": \"Delete Schedule Events\",\n \"NotificationDelay\": 0,\n \"ScheduleAdjustmentTypeName\": \"Delete Scheduled Events\",\n \"ScheduleAdjustmentDescription\": \"Remove all instances of selected event types for a time range and participant list.\",\n \"ScheduleAdjustmentTypeIcon\": \"delete.png\",\n \"ScheduleAdjustmentTypeSmallIcon\": \"~/Images/metro/16x16/delete.png\",\n \"ScheduleAdjustmentTypeNavigateUrl\": \"~/UI/Schedule/Adjustment/asap-delete-schedule-intervals.aspx\"\n },\n {\n \"ScheduleAdjustmentId\": 1516,\n \"ScheduleAdjustmentTypeId\": 3,\n \"ScheduleAdjustmentStateId\": 1,\n \"CreatedBy\": \"Tritten, Thomas \",\n \"CreateDate\": \"2023-11-03T15:24:30.953\",\n \"RequiresParticipantApproval\": false,\n \"StartTime\": \"2023-11-06T11:00:00\",\n \"StartTimeUTC\": \"2023-11-06T17:00:00\",\n \"EndTime\": \"2023-11-06T11:15:00\",\n \"EndTimeUTC\": \"2023-11-06T17:15:00\",\n \"Parameters\": \"IncludeOnlyCallbackEvents=False;StartTimeOverlap=0;EndTimeOverlap=0;FullLengthOverlap=0;EventRecoveryOption=Delete;EventRecoveryId=\",\n \"OpenDate\": \"2023-11-06T05:00:00\",\n \"OpenDateUTC\": \"2023-11-06T11:00:00\",\n \"CloseDate\": null,\n \"CloseDateUTC\": null,\n \"AgentTemplateId\": null,\n \"RosterTemplateId\": null,\n \"LastUpdate\": \"2023-11-03T15:24:30.953\",\n \"ScheduleId\": null,\n \"ActivityId\": 1,\n \"DefaultForecastId\": null,\n \"ForecastAlgorithmId\": 2,\n \"ScheduleForecastXrefId\": null,\n \"TargetActivityId\": null,\n \"TargetSupervisorId\": 541,\n \"TimeZoneId\": 20,\n \"ExecuteImmediately\": false,\n \"MinParticipants\": null,\n \"MaxParticipants\": null,\n \"Name\": \"Recovering Off-Phone Periods\",\n \"NotificationDelay\": 0,\n \"ScheduleAdjustmentTypeName\": \"Recover Off-Phone Events\",\n \"ScheduleAdjustmentDescription\": \"Increase available staff by recovering scheduled off-phone periods for a specified time interval.\",\n \"ScheduleAdjustmentTypeIcon\": \"cup_delete.png\",\n \"ScheduleAdjustmentTypeSmallIcon\": \"~/Images/metro/16x16/cup_delete.png\",\n \"ScheduleAdjustmentTypeNavigateUrl\": \"~/UI/Schedule/Adjustment/asap-recover-off-phone-intervals.aspx\"\n },\n {\n \"ScheduleAdjustmentId\": 1517,\n \"ScheduleAdjustmentTypeId\": 8,\n \"ScheduleAdjustmentStateId\": 1,\n \"CreatedBy\": \"Tritten, Thomas \",\n \"CreateDate\": \"2023-11-06T06:56:22.39\",\n \"RequiresParticipantApproval\": false,\n \"StartTime\": \"2023-11-06T11:00:00\",\n \"StartTimeUTC\": \"2023-11-06T17:00:00\",\n \"EndTime\": \"2023-11-06T11:45:00\",\n \"EndTimeUTC\": \"2023-11-06T17:45:00\",\n \"Parameters\": \"StartTimeOverlap=0;EndTimeOverlap=0;FullLengthOverlap=0\",\n \"OpenDate\": \"2023-11-06T05:00:00\",\n \"OpenDateUTC\": \"2023-11-06T11:00:00\",\n \"CloseDate\": null,\n \"CloseDateUTC\": null,\n \"AgentTemplateId\": null,\n \"RosterTemplateId\": null,\n \"LastUpdate\": \"2023-11-06T06:56:22.39\",\n \"ScheduleId\": null,\n \"ActivityId\": 1,\n \"DefaultForecastId\": null,\n \"ForecastAlgorithmId\": 2,\n \"ScheduleForecastXrefId\": null,\n \"TargetActivityId\": null,\n \"TargetSupervisorId\": null,\n \"TimeZoneId\": 20,\n \"ExecuteImmediately\": false,\n \"MinParticipants\": null,\n \"MaxParticipants\": null,\n \"Name\": \"Delete Schedule Events\",\n \"NotificationDelay\": 0,\n \"ScheduleAdjustmentTypeName\": \"Delete Scheduled Events\",\n \"ScheduleAdjustmentDescription\": \"Remove all instances of selected event types for a time range and participant list.\",\n \"ScheduleAdjustmentTypeIcon\": \"delete.png\",\n \"ScheduleAdjustmentTypeSmallIcon\": \"~/Images/metro/16x16/delete.png\",\n \"ScheduleAdjustmentTypeNavigateUrl\": \"~/UI/Schedule/Adjustment/asap-delete-schedule-intervals.aspx\"\n },\n {\n \"ScheduleAdjustmentId\": 1519,\n \"ScheduleAdjustmentTypeId\": 6,\n \"ScheduleAdjustmentStateId\": 4,\n \"CreatedBy\": \"Tritten, Thomas \",\n \"CreateDate\": \"2023-11-06T07:21:25.997\",\n \"RequiresParticipantApproval\": false,\n \"StartTime\": \"2023-11-10T11:45:00\",\n \"StartTimeUTC\": \"2023-11-10T17:45:00\",\n \"EndTime\": \"2023-11-10T12:15:00\",\n \"EndTimeUTC\": \"2023-11-10T18:15:00\",\n \"Parameters\": \"FullLengthOverlap=3;StartTimeOverlap=0;EndTimeOverlap=0;MeetingPlanOption=People;EventTypeId=10;LocationText=Malibu Room;Duration=0.50;UseAnyValidTimeRange=True\",\n \"OpenDate\": null,\n \"OpenDateUTC\": null,\n \"CloseDate\": null,\n \"CloseDateUTC\": null,\n \"AgentTemplateId\": null,\n \"RosterTemplateId\": null,\n \"LastUpdate\": \"2023-11-06T07:22:18.553\",\n \"ScheduleId\": null,\n \"ActivityId\": 1,\n \"DefaultForecastId\": null,\n \"ForecastAlgorithmId\": 2,\n \"ScheduleForecastXrefId\": null,\n \"TargetActivityId\": null,\n \"TargetSupervisorId\": 541,\n \"TimeZoneId\": 20,\n \"ExecuteImmediately\": false,\n \"MinParticipants\": null,\n \"MaxParticipants\": null,\n \"Name\": \"Weekly Team Meeting\",\n \"NotificationDelay\": 0,\n \"ScheduleAdjustmentTypeName\": \"Plan a Meeting\",\n \"ScheduleAdjustmentDescription\": \"Take advantage of slower periods by planning a meeting at the right time.\",\n \"ScheduleAdjustmentTypeIcon\": \"business_meeting.png\",\n \"ScheduleAdjustmentTypeSmallIcon\": \"~/Images/metro/16x16/presentation_chart.png\",\n \"ScheduleAdjustmentTypeNavigateUrl\": \"~/UI/Schedule/Adjustment/asap-create-meeting.aspx\"\n },\n {\n \"ScheduleAdjustmentId\": 1526,\n \"ScheduleAdjustmentTypeId\": 9,\n \"ScheduleAdjustmentStateId\": 4,\n \"CreatedBy\": \"Account, Service \",\n \"CreateDate\": \"2023-12-13T08:57:41.82\",\n \"RequiresParticipantApproval\": false,\n \"StartTime\": \"2023-12-14T08:45:00\",\n \"StartTimeUTC\": \"2023-12-14T14:45:00\",\n \"EndTime\": \"2023-12-14T15:45:00\",\n \"EndTimeUTC\": \"2023-12-14T21:45:00\",\n \"Parameters\": \"StartTimeOverlap=0;EndTimeOverlap=0;FullLengthOverlap=0;TimeEditAdjustmentOption=Relative;TimeEditAdjustmentFixedTime=;TimeEditAdjustmentRelativeMinutes=30;DateEditAdjustmentOption=None;DateEditAdjustmentFixedDate=;AdjustmentTypeIdOption=0;AdjustmentTypeIdValue=\",\n \"OpenDate\": \"2023-12-14T02:45:00\",\n \"OpenDateUTC\": \"2023-12-14T08:45:00\",\n \"CloseDate\": null,\n \"CloseDateUTC\": null,\n \"AgentTemplateId\": null,\n \"RosterTemplateId\": null,\n \"LastUpdate\": \"2023-12-13T08:57:41.82\",\n \"ScheduleId\": null,\n \"ActivityId\": 1,\n \"DefaultForecastId\": null,\n \"ForecastAlgorithmId\": 2,\n \"ScheduleForecastXrefId\": null,\n \"TargetActivityId\": 2,\n \"TargetSupervisorId\": null,\n \"TimeZoneId\": 20,\n \"ExecuteImmediately\": false,\n \"MinParticipants\": null,\n \"MaxParticipants\": null,\n \"Name\": \"Edit Schedule Events\",\n \"NotificationDelay\": 0,\n \"ScheduleAdjustmentTypeName\": \"Edit Scheduled Events\",\n \"ScheduleAdjustmentDescription\": \"Change the date, start time or event type for multiple events by executing this plan.\",\n \"ScheduleAdjustmentTypeIcon\": \"edit.png\",\n \"ScheduleAdjustmentTypeSmallIcon\": \"~/Images/metro/16x16/edit.png\",\n \"ScheduleAdjustmentTypeNavigateUrl\": \"~/UI/Schedule/Adjustment/asap-edit-schedule-intervals.aspx\"\n }\n ],\n \"StackTrace\": \"Stack trace here...\"\n}"}],"_postman_id":"5f3605d6-db54-40d1-a439-4b756423bf27"},{"name":"ASAPNotificationEventChannelList","event":[{"listen":"prerequest","script":{"exec":[""],"type":"text/javascript","id":"780a46ec-9e64-4cf3-95d4-ec5ffd5ce55a"}},{"listen":"test","script":{"exec":[""],"type":"text/javascript","id":"86385337-0f35-438c-a1a2-01836f62b5ad"}}],"id":"1b96515d-a9a9-4cf4-8961-1b34cc0eca28","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","uuid":"6e52cce7-2b72-4da2-aebb-ae6ecd25300e"}],"url":"{{envName}}/api/ASAPNotificationEventChannelList/1526?eventId=38¬ificationChannelId=","description":"The ASAP Notification Event Channel List requires the ASAP ID in the address string as shown in the included example which uses ASAP ID 1526. You can find a list of ASAP events using GET ASAPList. You can put the ASAP ID in GET ASAPNotificationEventList to get the eventID. And GET NotificationChannelList will provide a list of IDs for the notificationChannelId parameter.
\n","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","ASAPNotificationEventChannelList","1526"],"host":["{{envName}}"],"query":[{"description":{"content":"REQUIRED: The eventID is the ID of the notification event. You can find a list of the possible IDs for this field using the GET ASAPNotificationEventList.
\n","type":"text/plain"},"key":"eventId","value":"38"},{"description":{"content":"REQUIRED: The notificationChannelID helps to determine which type of notification you're looking to list. While this parameter is required, the value can be blank/NULL to return a list of all notification channels. To get a full list of notification channel IDs, use the GET NotificationChannelList endpoint.
\n","type":"text/plain"},"key":"notificationChannelId","value":""}],"variable":[]}},"response":[{"id":"bdf69dd1-20a3-4d60-8af0-0344aed742cc","name":"ASAP Notification Event Channel List","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"","type":"text"}],"url":{"raw":"https://demo.wfmsg.com/CommunityWebApi/api/ASAPNotificationEventChannelList/1526?eventId=38¬ificationChannelId=","protocol":"https","host":["demo","wfmsg","com"],"path":["CommunityWebApi","api","ASAPNotificationEventChannelList","1526"],"query":[{"key":"eventId","value":"38","description":"REQUIRED: The eventID is the ID of the notification event. You can find a list of the possible IDs for this field using the GET ASAPNotificationEventList."},{"key":"notificationChannelId","value":"","description":"REQUIRED: The notificationChannelID helps to determine which type of notification you're looking to list. While this parameter is required, the value can be blank/NULL to return a list of all notification channels. To get a full list of notification channel IDs, use the GET NotificationChannelList endpoint."}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruFOhLqQWk4GPpg01xZ2069BWgzcAP5kMXI="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Thu, 28 Mar 2024 20:38:13 GMT"},{"key":"Content-Length","value":"11889"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": [\n {\n \"IsConfigured\": 1,\n \"ActionFlag\": 38,\n \"NotificationChannelId\": 1,\n \"ChannelDefaultText\": \"Your schedule has changed on #PlanDate# as a result of a schedule change plan. Verify your schedule and see your WFM Administrator with any questions.\",\n \"ChannelUserText\": null,\n \"LocaleChannelDefaultText\": null,\n \"LocaleChannelDefaultSubject\": null,\n \"ChannelDefaultSubject\": \"Published Schedule Change #PlanDate#\",\n \"ChannelUserSubject\": null,\n \"ConfiguredSubject\": null,\n \"ConfiguredText\": null,\n \"ChannelName\": \"Pop-Up Reminders Window\",\n \"ChannelDescription\": \"Places a notification in the agent's pop-up reminder window.\",\n \"ChannelIsEnabled\": true,\n \"DefaultAcceptsResponse\": false,\n \"ConfiguredAcceptsResponse\": null,\n \"DefaultEnabled\": true,\n \"DefaultUserEnabled\": true,\n \"ConfiguredUserEnabled\": true,\n \"DefaultParameters\": null,\n \"ConfiguredParameters\": null,\n \"ProcessAdapterClasspath\": \"Assembly=WFMSG.Server.ApplicationData,Namespace=WFMSG.Server.ApplicationData,Type=ScheduleAdjustmentNotificationPopupReminderEventAdapter\",\n \"ResponseControlClasspath\": null,\n \"ChannelIcon\": \"~/Images/metro/64x64/bell.png\",\n \"ChannelSmallIcon\": \"~/Images/Icons/16x16/bell.png\",\n \"TextToUse\": \"Your schedule has changed on #PlanDate# as a result of a schedule change plan. Verify your schedule and see your WFM Administrator with any questions.\",\n \"MaxTextLength\": null,\n \"AutoResponseText\": null,\n \"IsEligible\": true,\n \"ChannelConfigurationControlPath\": \"~/UI/Controls/Channels/PopupReminderMessageConfigure.ascx\"\n },\n {\n \"IsConfigured\": 1,\n \"ActionFlag\": 38,\n \"NotificationChannelId\": 2,\n \"ChannelDefaultText\": \"#AgentFirstName#,
Your schedule has changed on #PlanDate# as a result of a schedule change plan. Please check your published schedule to verify these changes. If you have any questions, please see your WFM administrator.
Thank you,
Your WFM Team.
#AgentFirstName#,
Your schedule has changed on #PlanDate# as a result of a schedule change plan. Please check your published schedule to verify these changes. If you have any questions, please see your WFM administrator.
Thank you,
Your WFM Team.
#AgentFirstName#,
Your schedule has changed on #PlanDate# as a result of a schedule change plan. Please check your published schedule to verify these changes. If you have any questions, please see your WFM administrator.
Thank you,
Your WFM Team.
#AgentFirstName#,
Your schedule has changed on #PlanDate# as a result of a schedule change plan. Please check your published schedule to verify these changes. If you have any questions, please see your WFM administrator.
Thank you,
Your WFM Team.
REQURIED: This is the Schedule Adjustment ID for the ASAP calendar item you want to change. You can find a list using GET ASAPList.
\n","type":"text"},{"key":"eventId","value":"38","description":"REQUIRED: The eventID is the ID of the notification event. You can find a list of the possible IDs for this field using the GET ASAPNotificationEventList.
\n","type":"text"},{"key":"notificationChannelId","value":"2","description":"REQUIRED: The notificationChannelID is the type of notification you're looking to list. To get a full list of notification channel IDs, use the GET NotificationChannelList endpoint.
\n","type":"text"},{"key":"transactionTypeId","value":"1","description":"REQUIRED: 1 = Enable, 2 = Disable, 3 = Copy to channels
\n","type":"text"}]},"url":"{{envName}}/api/ASAPNotificationEventChannelList","description":"Implement the HTTP Post verb to effect some change in the state of the database. Transaction flag indicates type of update: 1 - Enable. 2 - Disable. 3 - Copy to channels. If something else, throws exception.
\n","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","ASAPNotificationEventChannelList"],"host":["{{envName}}"],"query":[],"variable":[]}},"response":[{"id":"4dcfa6ca-6b2b-4b73-9f2f-9aa44d918498","name":"ASAPNotificationEventChannelList","originalRequest":{"method":"POST","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}"}],"body":{"mode":"urlencoded","urlencoded":[{"key":"id","value":"1513","description":"REQURIED: This is the Schedule Adjustment ID for the ASAP calendar item you want to change. You can find a list using GET ASAPList.","type":"text"},{"key":"eventId","value":"38","description":"REQUIRED: The eventID is the ID of the notification event. You can find a list of the possible IDs for this field using the GET ASAPNotificationEventList.","type":"text"},{"key":"notificationChannelId","value":"2","description":"REQUIRED: The notificationChannelID is the type of notification you're looking to list. To get a full list of notification channel IDs, use the GET NotificationChannelList endpoint.","type":"text"},{"key":"transactionTypeId","value":"1","description":"REQUIRED: 1 = Enable, 2 = Disable, 3 = Copy to channels","type":"text"}]},"url":"{{envName}}/api/ASAPNotificationEventChannelList"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruHIaAvqpI47J+4Fnt3QLyk4YE0TFmKiYPE="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Wed, 25 Sep 2024 22:01:09 GMT"},{"key":"Content-Length","value":"99"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": null,\n \"StackTrace\": \"Stack trace here...\"\n}"}],"_postman_id":"0e8cd7a0-81a5-4751-9993-391026c9825b"},{"name":"ASAPNotificationEventList","event":[{"listen":"prerequest","script":{"exec":[""],"type":"text/javascript","id":"8a5300a7-428e-45c5-853c-de0091774d59"}},{"listen":"test","script":{"exec":[""],"type":"text/javascript","id":"bf140ffc-b5c7-4207-a6c6-9d35ccb6f214"}}],"id":"6978a8e5-a821-4de9-916a-eb0b7ae1aac7","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","uuid":"982727db-2db4-4800-8241-9e2cdc51b75e"}],"url":"{{envName}}/api/ASAPNotificationEventList/1526","description":"A list of notification events for the specific ASAP ID is returned. Include the ASAP ID in the endpoint address as shown in the example. A full list of these IDs can be gathered from GET ASAPList.
\n","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","ASAPNotificationEventList","1526"],"host":["{{envName}}"],"query":[],"variable":[]}},"response":[{"id":"ab13a301-98b3-4be5-92aa-4df2ea73da82","name":"ASAP Notification Event List","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"","type":"text"}],"url":"https://demo.wfmsg.com/CommunityWebApi/api/ASAPNotificationEventList/1526"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruFOhLqQWk4GPnmKuTFH4jm2kZAXTTFngT0="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Wed, 27 Mar 2024 18:48:37 GMT"},{"key":"Content-Length","value":"327"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": [\n {\n \"ActionFlag\": 38,\n \"ActionFlagName\": \"Schedule Adjustment Plan Executed Successfully (Multi-Edit Events)\",\n \"RowNumber\": 0\n },\n {\n \"ActionFlag\": 39,\n \"ActionFlagName\": \"Schedule Adjustment Plan Execution Failed (Multi-Edit Events)\",\n \"RowNumber\": 1\n }\n ],\n \"StackTrace\": \"Stack trace here...\"\n}"}],"_postman_id":"6978a8e5-a821-4de9-916a-eb0b7ae1aac7"},{"name":"ASAPParticipant","event":[{"listen":"prerequest","script":{"id":"e263cfc1-a007-4998-95b6-67384fc42b45","exec":[""],"type":"text/javascript","packages":{}}},{"listen":"test","script":{"id":"9248996e-d264-4058-89e1-7bb461ec7d61","exec":[""],"type":"text/javascript","packages":{}}}],"id":"0740957c-2a2b-47bc-b0c9-a49cbd51fcf3","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}"}],"url":"{{envName}}/api/ASAPParticipant?asapPlanId=1526&participantId=278&participantTypeId=9&planParticipantsOnly=FALSE&userId=1","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","ASAPParticipant"],"host":["{{envName}}"],"query":[{"description":{"content":"REQUIRED: This is the ID identifying the ASAP plan to use. A list of the ASAP plans can be found with the GET ASAPList endpoint.
\n","type":"text/plain"},"key":"asapPlanId","value":"1526"},{"description":{"content":"REQUIRED: Working in tandem with the participantTypeId, participantId defines which ID to use. For example with participantTypeId 0, individuals,, you can use an agent's ID.
\n","type":"text/plain"},"key":"participantId","value":"278"},{"description":{"content":"REQUIRED: The Participant Type
\n","type":"text/plain"},"key":"participantTypeId","value":"9"},{"description":{"content":"REQUIRED: This true/false field defines if the results should be limited to plan participants only or not. You can leave this blank/NULL which will be treated as FALSE.
\n","type":"text/plain"},"key":"planParticipantsOnly","value":"FALSE"},{"description":{"content":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList
\n","type":"text/plain"},"key":"userId","value":"1"}],"variable":[]}},"response":[{"id":"1bd4c715-5b98-4ecc-9292-e7652f762c7e","name":"ASAP Participant","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","type":"text"}],"url":{"raw":"{{envName}}/api/ASAPParticipant?asapPlanId=1526&participantId=278&participantTypeId=5&planParticipantsOnly=FALSE&userId=1","host":["{{envName}}"],"path":["api","ASAPParticipant"],"query":[{"key":"asapPlanId","value":"1526","description":"REQUIRED: This is the ID identifying the ASAP plan to use. A list of the ASAP plans can be found with the GET ASAPList endpoint."},{"key":"participantId","value":"278","description":"REQUIRED: Working in tandem with the participantTypeId, participantId defines which ID to use. For example with participantTypeId 0, individuals,, you can use an agent's ID."},{"key":"participantTypeId","value":"5","description":"REQUIRED: The Participant Type defined by an internally generated number."},{"key":"planParticipantsOnly","value":"FALSE","description":"REQUIRED: This true/false field defines if the results should be limited to plan participants only or not. You can leave this blank/NULL which will be treated as FALSE."},{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruFOhLqQWk4GPrNH3Wq5byhT4dYrmbd0VBc="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Wed, 27 Mar 2024 20:12:16 GMT"},{"key":"Content-Length","value":"1528"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": {\n \"participantSummary\": [],\n \"eventTypeSummary\": [\n {\n \"EventTypeId\": 3,\n \"EligibleDuration\": 0,\n \"AcceptedDuration\": 0,\n \"EligibleParticipantCount\": 0,\n \"AcceptedParticipantCount\": 0,\n \"PlanParticipantCount\": 0,\n \"PlanDuration\": 0,\n \"Name\": \"Lunch\",\n \"Description\": \"Lunch\",\n \"ColorCode\": \"#FF9C00\"\n }\n ],\n \"participantStatusSummary\": [\n {\n \"ParticipantStatusId\": 1,\n \"Duration\": 0,\n \"ParticipantStatusTypeName\": \"Accepted\",\n \"ParticipantStatusTypeDescription\": \"Participant Approves the solicitation\",\n \"ParticipantStatusTypeIcon\": \"~/Images/Icons/g/64/check.png\",\n \"ParticipantStatusTypeSmallIcon\": \"~/Images/Icons/g/64/view_ok.png\",\n \"ParticipantCount\": 0\n },\n {\n \"ParticipantStatusId\": 0,\n \"Duration\": 0,\n \"ParticipantStatusTypeName\": \"Declined\",\n \"ParticipantStatusTypeDescription\": \"The participating agent has declined the solicitation\",\n \"ParticipantStatusTypeIcon\": \"~/Images/Icons/g/64/delete.png\",\n \"ParticipantStatusTypeSmallIcon\": \"~/Images/Icons/g/64/view_forbidden.png\",\n \"ParticipantCount\": 0\n },\n {\n \"ParticipantStatusId\": 2,\n \"Duration\": 0,\n \"ParticipantStatusTypeName\": \"Pending\",\n \"ParticipantStatusTypeDescription\": \"The participating agent has not yet rendered a decistion\",\n \"ParticipantStatusTypeIcon\": \"~/Images/Icons/g/64/view_unknown.png\",\n \"ParticipantStatusTypeSmallIcon\": \"~/Images/Icons/g/64/view_unknown.png\",\n \"ParticipantCount\": 0\n }\n ],\n \"eligibleParticipantSummary\": [\n {\n \"Title\": \"Eligible\",\n \"EligibleDuration\": 0,\n \"Count\": 0\n },\n {\n \"Title\": \"Participant\",\n \"EligibleDuration\": 0,\n \"Count\": 0\n }\n ],\n \"affectedIntervalDetail\": []\n },\n \"StackTrace\": \"Stack trace here...\"\n}"}],"_postman_id":"0740957c-2a2b-47bc-b0c9-a49cbd51fcf3"},{"name":"ASAPParticipant","event":[{"listen":"prerequest","script":{"id":"e577a97d-5ca3-4172-bf73-089ad1aea5e8","exec":[""],"type":"text/javascript","packages":{}}},{"listen":"test","script":{"id":"16a1696e-4a9a-4fc7-b79e-2fccb84fadc4","exec":[""],"type":"text/javascript","packages":{}}}],"id":"7ed84c12-25a9-48bd-918d-b5f859cffb4f","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}"}],"url":"{{envName}}/api/ASAPParticipant?transactionFlag=1&id=1497&participantId=246&participantTypeId=0&participantStatusId=1¬es=&isExecuted=false&userId=1","description":"Implement the POST verb for ASAP Participants bound with the post params. Transaction flag indicates type of update: 1 - Insert. 2 - Delete. 3 - Update. If something else, throws exception.
\n","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","ASAPParticipant"],"host":["{{envName}}"],"query":[{"description":{"content":"REQUIRED: 1 = INSERT, 2 = DELETE, 3 = UPDATE
\n","type":"text/plain"},"key":"transactionFlag","value":"1"},{"description":{"content":"REQURIED: This is the Schedule Adjustment ID for the ASAP calendar item you want to change. You can find a list using GET ASAPList.
\n","type":"text/plain"},"key":"id","value":"1497"},{"description":{"content":"REQUIRED: Working in tandem with the participantTypeId, participantId defines which ID to use. For example with participantTypeId 5, individuals,, you can use an agent's ID.
\n","type":"text/plain"},"key":"participantId","value":"246"},{"description":{"content":"REQUIRED: The Participant Type. 0 = Agent, 2 = Supervisor.
\n","type":"text/plain"},"key":"participantTypeId","value":"0"},{"description":{"content":"REQUIRED: The ID of the status of teh ASAP event. You can find a list of statuses using GET ASAPParticipant.
\n","type":"text/plain"},"key":"participantStatusId","value":"1"},{"description":{"content":"REQUIRED: The string description for the notes field. This can be left null.
\n","type":"text/plain"},"key":"notes","value":""},{"description":{"content":"REQUIRED: This field indicated the
\n","type":"text/plain"},"key":"isExecuted","value":"false"},{"description":{"content":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList
\n","type":"text/plain"},"key":"userId","value":"1"}],"variable":[]}},"response":[{"id":"7804ff16-3a8e-4d40-9950-3f938c6cdec5","name":"ASAPParticipant","originalRequest":{"method":"POST","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}"}],"url":{"raw":"{{envName}}/api/ASAPParticipant?transactionFlag=1&id=1497&participantId=246&participantTypeId=0&participantStatusId=1¬es=&isExecuted=false&userId=1","host":["{{envName}}"],"path":["api","ASAPParticipant"],"query":[{"key":"transactionFlag","value":"1","description":"REQUIRED: 1 = INSERT, 2 = DELETE, 3 = UPDATE"},{"key":"id","value":"1497","description":"REQURIED: This is the Schedule Adjustment ID for the ASAP calendar item you want to change. You can find a list using GET ASAPList."},{"key":"participantId","value":"246","description":"REQUIRED: Working in tandem with the participantTypeId, participantId defines which ID to use. For example with participantTypeId 5, individuals,, you can use an agent's ID."},{"key":"participantTypeId","value":"0","description":"REQUIRED: The Participant Type. 0 = Agent, 2 = Supervisor. "},{"key":"participantStatusId","value":"1","description":"REQUIRED: The ID of the status of teh ASAP event. You can find a list of statuses using GET ASAPParticipant. "},{"key":"notes","value":"","description":"REQUIRED: The string description for the notes field. This can be left null."},{"key":"isExecuted","value":"false","description":"REQUIRED: This field indicated the "},{"key":"userId","value":"1","description":"EQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruHIaAvqpI47J1OgY5hPXp98kF+Heo3RY1A="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Wed, 25 Sep 2024 22:51:59 GMT"},{"key":"Content-Length","value":"774"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": {\n \"ParticipantStatusId\": 1,\n \"CreateDate\": null,\n \"ParticipantStatusTypeSmallIcon\": null,\n \"ParticipantTypeId\": 0,\n \"LastUpdate\": null,\n \"ParticipantStatusTypeIcon\": null,\n \"ScheduleAdjustmentId\": 1497,\n \"Notes\": null,\n \"ParticipantStatusTypeName\": null,\n \"ParticipantStatusTypeDesc\": null,\n \"ParticipantId\": 246,\n \"IsExecuted\": null,\n \"SourceCulture\": null,\n \"UserId\": 1\n },\n \"StackTrace\": \"Stack trace here...\"\n}"}],"_postman_id":"7ed84c12-25a9-48bd-918d-b5f859cffb4f"},{"name":"ASAPStaffingPotential","event":[{"listen":"prerequest","script":{"exec":[""],"type":"text/javascript","id":"efcd369e-5c7f-4f51-a52a-6fef3970934a"}},{"listen":"test","script":{"exec":[""],"type":"text/javascript","id":"69aa1292-8d4a-466d-a464-578ee54660a2"}}],"id":"ed5d7a28-cfd4-475a-8c74-79c055b151cd","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","uuid":"36c00411-c810-4859-8e1c-d4a61a734054"}],"url":"{{envName}}/api/ASAPStaffingPotential/1526?userId=1","description":"ASAPStaffingPotential provides a list of staffing requirements. It will return details such as staff variance, required hours, adjusted staff hours, staff hours, and adjusted staff variance.
\nThe ID of the ASAP plan must be included in the address string as seen in the included example. A full list of all possible ASAP plans can be found using GET ASAPList.
\n","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","ASAPStaffingPotential","1526"],"host":["{{envName}}"],"query":[{"description":{"content":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList
\n","type":"text/plain"},"key":"userId","value":"1"}],"variable":[]}},"response":[{"id":"02a4f9c3-0bdc-495a-a579-672df2654ce9","name":"ASAP Staffing Potential","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","type":"text"}],"url":{"raw":"{{envName}}/api/ASAPStaffingPotential/1526?userId=1","host":["{{envName}}"],"path":["api","ASAPStaffingPotential","1526"],"query":[{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruFOhLqQWk4GPtDdGl6aSzsRRIaPUpJOWWo="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Wed, 27 Mar 2024 20:14:24 GMT"},{"key":"Content-Length","value":"311"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": {\n \"StaffVariance\": -30.23,\n \"RequiredHours\": 208.05,\n \"ScheduleAdjustmentId\": 1526,\n \"AdjustedStaffHours\": 177.82,\n \"StaffHours\": 177.82,\n \"AdjustedStaffVariance\": -30.23,\n \"ActivityName\": \"CommunityWFM\",\n \"SourceCulture\": null,\n \"UserId\": 1\n },\n \"StackTrace\": \"Stack trace here...\"\n}"}],"_postman_id":"ed5d7a28-cfd4-475a-8c74-79c055b151cd"},{"name":"ASAPType","event":[{"listen":"prerequest","script":{"exec":[""],"type":"text/javascript","id":"8a7660de-8d02-4b0c-8e2d-fdcbc3570c25"}},{"listen":"test","script":{"exec":[""],"type":"text/javascript","id":"d56379e0-bbfa-4067-a819-62ec4aaf4e1e"}}],"id":"a7d0c2a3-1883-4f2d-9532-c458f69edb09","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","uuid":"988935b7-d9db-401b-97ca-50da4d907bc0"}],"url":"{{envName}}/api/ASAPType?typeId=1","description":"Get the full list of items given the classification ID
\n","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","ASAPType"],"host":["{{envName}}"],"query":[{"description":{"content":"REQUIRED: This field expects an integer defining the typeID. Use GET ASAPTypeList to get a list of ASAP types and their IDs.
\n","type":"text/plain"},"key":"typeId","value":"1"}],"variable":[]}},"response":[{"id":"44bab193-2d59-4a02-8aa7-943998aa6b6a","name":"ASAP Type","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","type":"text"}],"url":{"raw":"{{envName}}/api/ASAPType?typeId=1","host":["{{envName}}"],"path":["api","ASAPType"],"query":[{"key":"typeId","value":"1","description":"REQUIRED: This field expects an integer defining the typeID. Use GET ASAPTypeList to get a list of ASAP types and their IDs. "}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruFOhLqQWk4GPlfDIy+AIGNr43dfAKpNyIg="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Thu, 28 Mar 2024 20:37:39 GMT"},{"key":"Content-Length","value":"486"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": {\n \"DefaultItemName\": null,\n \"Description\": \"Quickly swap two agent schedules for today or any date in the future.\",\n \"SmallIcon\": \"~/Images/metro/16x16/users2_replace.png\",\n \"TypeId\": 1,\n \"Icon\": \"~/Images/Icons/24x24/users2_replace.png\",\n \"Name\": \"Quick Swap Schedules\",\n \"NotificationServerSoftwareComponentId\": 0,\n \"AcceptanceUIControl\": null,\n \"Visible\": false,\n \"NavigateUrl\": \"\",\n \"SourceCulture\": \"en-us\",\n \"UserId\": 1\n },\n \"StackTrace\": \"Stack trace here...\"\n}"}],"_postman_id":"a7d0c2a3-1883-4f2d-9532-c458f69edb09"},{"name":"ASAPTypeList","event":[{"listen":"prerequest","script":{"exec":[""],"type":"text/javascript","id":"e9b314b9-4f69-41ed-ae74-5be85fc73a15"}},{"listen":"test","script":{"exec":[""],"type":"text/javascript","id":"1e929b21-8dab-45ac-9748-0eb05dda8ce0"}}],"id":"c62c9c72-ba3d-419e-9515-d31afa19989e","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","uuid":"5d252dbf-bb70-4e69-b2c2-9008bae24dba"}],"url":"{{envName}}/api/ASAPTypeList?typeId=","description":"Get the full list of items given the classification ID
\n","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","ASAPTypeList"],"host":["{{envName}}"],"query":[{"description":{"content":"REQUIRED: This field expects an integer defining the typeID. It can be left blank/NULL to return a list of all ASAP Types and their IDs.
\n","type":"text/plain"},"key":"typeId","value":""}],"variable":[]}},"response":[{"id":"6efa037c-931b-4610-989c-bcde5359a949","name":"ASAP Type List","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","type":"text"}],"url":{"raw":"{{envName}}/api/ASAPTypeList?typeId=3","host":["{{envName}}"],"path":["api","ASAPTypeList"],"query":[{"key":"typeId","value":"3","description":"REQUIRED: This field expects an integer defining the typeID. It can be left blank/NULL to return a list of all ASAP Types and their IDs."}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruFOhLqQWk4GPnUVnVD1HrdPn9kJOE3o5dU="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Wed, 27 Mar 2024 20:19:15 GMT"},{"key":"Content-Length","value":"1570"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": [\n {\n \"ClassificationId\": 3,\n \"AdjustmentClassificationName\": \"Decrease Available Staff\",\n \"AdjustmentClassificationDesc\": \"Use these tools to adjust the pubished schedule to decrease available staff during slower times.\",\n \"AdjustmentClassificationIcon\": \"~/Images/metro/24x24/Minus.png\",\n \"AdjustmentClassificationSmallIcon\": \"~/Images/Icons/16x16/warning.png\",\n \"AdjustmentTypeId\": 6,\n \"AdjustmentTypeName\": \"Plan a Meeting\",\n \"AdjustmentTypeDescription\": \"Take advantage of slower periods by planning a meeting at the right time.\",\n \"AdjustmentTypeIcon\": \"business_meeting.png\",\n \"AdjustmentTypeSmallIcon\": \"~/Images/metro/16x16/presentation_chart.png\",\n \"NavigateUrl\": \"~/UI/Schedule/Adjustment/asap-create-meeting.aspx\",\n \"DisplayOrdinal\": 1,\n \"ItemTypeId\": 0,\n \"CanCreateItems\": false\n },\n {\n \"ClassificationId\": 3,\n \"AdjustmentClassificationName\": \"Decrease Available Staff\",\n \"AdjustmentClassificationDesc\": \"Use these tools to adjust the pubished schedule to decrease available staff during slower times.\",\n \"AdjustmentClassificationIcon\": \"~/Images/metro/24x24/Minus.png\",\n \"AdjustmentClassificationSmallIcon\": \"~/Images/Icons/16x16/warning.png\",\n \"AdjustmentTypeId\": 7,\n \"AdjustmentTypeName\": \"Create VTO Events\",\n \"AdjustmentTypeDescription\": \"Decrease available staff by recovering shift time.\",\n \"AdjustmentTypeIcon\": \"wrench_left.png\",\n \"AdjustmentTypeSmallIcon\": \"~/Images/metro/16x16/wrench_previous.png\",\n \"NavigateUrl\": \"~/UI/Schedule/Adjustment/asap-create-vto-intervals.aspx\",\n \"DisplayOrdinal\": 2,\n \"ItemTypeId\": 0,\n \"CanCreateItems\": false\n }\n ],\n \"StackTrace\": \"Stack trace here...\"\n}"},{"id":"16f3113d-1517-43d9-b79c-699ca8d7ddce","name":"ASAP Type List - All ASAP Types","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","type":"text"}],"url":{"raw":"{{envName}}/api/ASAPTypeList?typeId=","host":["{{envName}}"],"path":["api","ASAPTypeList"],"query":[{"key":"typeId","value":"","description":"REQUIRED: This field expects an integer defining the typeID. It can be left blank/NULL to return a list of all ASAP Types and their IDs."}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruFOhLqQWk4GPiPL8HuR6MY4lgsweMGhDC8="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Wed, 27 Mar 2024 20:18:08 GMT"},{"key":"Content-Length","value":"6905"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": [\n {\n \"ClassificationId\": 1,\n \"AdjustmentClassificationName\": \"Modify Current Schedules\",\n \"AdjustmentClassificationDesc\": \"Use these tools to adjust the published schedule without influencing the total number of staffing hours currently scheduled.\",\n \"AdjustmentClassificationIcon\": \"~/Images/metro/24x24/data-edit-white.png\",\n \"AdjustmentClassificationSmallIcon\": \"~/Images/Icons/16x16/warning.png\",\n \"AdjustmentTypeId\": 2,\n \"AdjustmentTypeName\": \"Optimize Off-Phone Events\",\n \"AdjustmentTypeDescription\": \"Rearrange existing off-phone periods to take advantage of slow periods and prevent staffing shortages.\",\n \"AdjustmentTypeIcon\": \"cup_gearwheel.png\",\n \"AdjustmentTypeSmallIcon\": \"~/Images/metro/16x16/cup_gearwheel.png\",\n \"NavigateUrl\": \"~/UI/Schedule/Adjustment/asap-reoptimize-off-phone-intervals.aspx\",\n \"DisplayOrdinal\": 1,\n \"ItemTypeId\": 0,\n \"CanCreateItems\": false\n },\n {\n \"ClassificationId\": 1,\n \"AdjustmentClassificationName\": \"Modify Current Schedules\",\n \"AdjustmentClassificationDesc\": \"Use these tools to adjust the published schedule without influencing the total number of staffing hours currently scheduled.\",\n \"AdjustmentClassificationIcon\": \"~/Images/metro/24x24/data-edit-white.png\",\n \"AdjustmentClassificationSmallIcon\": \"~/Images/Icons/16x16/warning.png\",\n \"AdjustmentTypeId\": 8,\n \"AdjustmentTypeName\": \"Delete Scheduled Events\",\n \"AdjustmentTypeDescription\": \"Remove all instances of selected event types for a time range and participant list.\",\n \"AdjustmentTypeIcon\": \"delete.png\",\n \"AdjustmentTypeSmallIcon\": \"~/Images/metro/16x16/delete.png\",\n \"NavigateUrl\": \"~/UI/Schedule/Adjustment/asap-delete-schedule-intervals.aspx\",\n \"DisplayOrdinal\": 3,\n \"ItemTypeId\": 0,\n \"CanCreateItems\": false\n },\n {\n \"ClassificationId\": 1,\n \"AdjustmentClassificationName\": \"Modify Current Schedules\",\n \"AdjustmentClassificationDesc\": \"Use these tools to adjust the published schedule without influencing the total number of staffing hours currently scheduled.\",\n \"AdjustmentClassificationIcon\": \"~/Images/metro/24x24/data-edit-white.png\",\n \"AdjustmentClassificationSmallIcon\": \"~/Images/Icons/16x16/warning.png\",\n \"AdjustmentTypeId\": 9,\n \"AdjustmentTypeName\": \"Edit Scheduled Events\",\n \"AdjustmentTypeDescription\": \"Change the date, start time or event type for multiple events by executing this plan.\",\n \"AdjustmentTypeIcon\": \"edit.png\",\n \"AdjustmentTypeSmallIcon\": \"~/Images/metro/16x16/edit.png\",\n \"NavigateUrl\": \"~/UI/Schedule/Adjustment/asap-edit-schedule-intervals.aspx\",\n \"DisplayOrdinal\": 4,\n \"ItemTypeId\": 0,\n \"CanCreateItems\": false\n },\n {\n \"ClassificationId\": 2,\n \"AdjustmentClassificationName\": \"Increase Available Staff\",\n \"AdjustmentClassificationDesc\": \"Use these tools to adjust the published schedule to increase available staff during peak times.\",\n \"AdjustmentClassificationIcon\": \"~/Images/metro/24x24/Add-New.png\",\n \"AdjustmentClassificationSmallIcon\": \"~/Images/Icons/16x16/warning.png\",\n \"AdjustmentTypeId\": 3,\n \"AdjustmentTypeName\": \"Recover Off-Phone Events\",\n \"AdjustmentTypeDescription\": \"Increase available staff by recovering scheduled off-phone periods for a specified time interval.\",\n \"AdjustmentTypeIcon\": \"cup_delete.png\",\n \"AdjustmentTypeSmallIcon\": \"~/Images/metro/16x16/cup_delete.png\",\n \"NavigateUrl\": \"~/UI/Schedule/Adjustment/asap-recover-off-phone-intervals.aspx\",\n \"DisplayOrdinal\": 1,\n \"ItemTypeId\": 0,\n \"CanCreateItems\": false\n },\n {\n \"ClassificationId\": 2,\n \"AdjustmentClassificationName\": \"Increase Available Staff\",\n \"AdjustmentClassificationDesc\": \"Use these tools to adjust the published schedule to increase available staff during peak times.\",\n \"AdjustmentClassificationIcon\": \"~/Images/metro/24x24/Add-New.png\",\n \"AdjustmentClassificationSmallIcon\": \"~/Images/Icons/16x16/warning.png\",\n \"AdjustmentTypeId\": 4,\n \"AdjustmentTypeName\": \"Extend Scheduled Shifts\",\n \"AdjustmentTypeDescription\": \"Increase available staff by offering extended shifts to eligible agents.\",\n \"AdjustmentTypeIcon\": \"wrench_right.png\",\n \"AdjustmentTypeSmallIcon\": \"~/Images/metro/16x16/wrench_next.png\",\n \"NavigateUrl\": \"~/UI/Schedule/Adjustment/asap-extend-shifts.aspx\",\n \"DisplayOrdinal\": 2,\n \"ItemTypeId\": 0,\n \"CanCreateItems\": false\n },\n {\n \"ClassificationId\": 2,\n \"AdjustmentClassificationName\": \"Increase Available Staff\",\n \"AdjustmentClassificationDesc\": \"Use these tools to adjust the published schedule to increase available staff during peak times.\",\n \"AdjustmentClassificationIcon\": \"~/Images/metro/24x24/Add-New.png\",\n \"AdjustmentClassificationSmallIcon\": \"~/Images/Icons/16x16/warning.png\",\n \"AdjustmentTypeId\": 5,\n \"AdjustmentTypeName\": \"Create Overtime Shifts\",\n \"AdjustmentTypeDescription\": \"Offer new shifts to eligible agents.\",\n \"AdjustmentTypeIcon\": \"wrench_new.png\",\n \"AdjustmentTypeSmallIcon\": \"~/Images/metro/16x16/wrench_new.png\",\n \"NavigateUrl\": \"~/UI/Schedule/Adjustment/asap-create-overtime-shifts.aspx\",\n \"DisplayOrdinal\": 3,\n \"ItemTypeId\": 0,\n \"CanCreateItems\": false\n },\n {\n \"ClassificationId\": 3,\n \"AdjustmentClassificationName\": \"Decrease Available Staff\",\n \"AdjustmentClassificationDesc\": \"Use these tools to adjust the pubished schedule to decrease available staff during slower times.\",\n \"AdjustmentClassificationIcon\": \"~/Images/metro/24x24/Minus.png\",\n \"AdjustmentClassificationSmallIcon\": \"~/Images/Icons/16x16/warning.png\",\n \"AdjustmentTypeId\": 6,\n \"AdjustmentTypeName\": \"Plan a Meeting\",\n \"AdjustmentTypeDescription\": \"Take advantage of slower periods by planning a meeting at the right time.\",\n \"AdjustmentTypeIcon\": \"business_meeting.png\",\n \"AdjustmentTypeSmallIcon\": \"~/Images/metro/16x16/presentation_chart.png\",\n \"NavigateUrl\": \"~/UI/Schedule/Adjustment/asap-create-meeting.aspx\",\n \"DisplayOrdinal\": 1,\n \"ItemTypeId\": 0,\n \"CanCreateItems\": false\n },\n {\n \"ClassificationId\": 3,\n \"AdjustmentClassificationName\": \"Decrease Available Staff\",\n \"AdjustmentClassificationDesc\": \"Use these tools to adjust the pubished schedule to decrease available staff during slower times.\",\n \"AdjustmentClassificationIcon\": \"~/Images/metro/24x24/Minus.png\",\n \"AdjustmentClassificationSmallIcon\": \"~/Images/Icons/16x16/warning.png\",\n \"AdjustmentTypeId\": 7,\n \"AdjustmentTypeName\": \"Create VTO Events\",\n \"AdjustmentTypeDescription\": \"Decrease available staff by recovering shift time.\",\n \"AdjustmentTypeIcon\": \"wrench_left.png\",\n \"AdjustmentTypeSmallIcon\": \"~/Images/metro/16x16/wrench_previous.png\",\n \"NavigateUrl\": \"~/UI/Schedule/Adjustment/asap-create-vto-intervals.aspx\",\n \"DisplayOrdinal\": 2,\n \"ItemTypeId\": 0,\n \"CanCreateItems\": false\n },\n {\n \"ClassificationId\": 4,\n \"AdjustmentClassificationName\": \"Review Adjustment Plans\",\n \"AdjustmentClassificationDesc\": \"Review any outstanding or completed schedule adjustment plans.\",\n \"AdjustmentClassificationIcon\": \"~/Images/metro/24x24/Search-Find.png\",\n \"AdjustmentClassificationSmallIcon\": \"~/Images/Icons/16x16/warning.png\",\n \"AdjustmentTypeId\": 12,\n \"AdjustmentTypeName\": \"ASAP Calendar\",\n \"AdjustmentTypeDescription\": \"Review plans for any schedule date.\",\n \"AdjustmentTypeIcon\": \"~/Images/Icons/24x24/calendar.png\",\n \"AdjustmentTypeSmallIcon\": \"~/Images/metro/16x16/calendar.png\",\n \"NavigateUrl\": \"~/UI/Schedule/Adjustment/ASAPCalendar.aspx\",\n \"DisplayOrdinal\": -1,\n \"ItemTypeId\": 0,\n \"CanCreateItems\": false\n }\n ],\n \"StackTrace\": \"Stack trace here...\"\n}"}],"_postman_id":"c62c9c72-ba3d-419e-9515-d31afa19989e"},{"name":"MultiScheduleEvent","event":[{"listen":"prerequest","script":{"id":"2cf80559-7b93-4470-b601-5872947f7404","exec":[""],"type":"text/javascript","packages":{}}},{"listen":"test","script":{"id":"aa3b4a2e-1f94-46c2-a038-38cbfe951a1e","exec":[""],"type":"text/javascript","packages":{}}}],"id":"8c348e7b-d50f-4c2f-a262-aa91c5ece9f2","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}"}],"body":{"mode":"urlencoded","urlencoded":[{"key":"startTimesJSON","value":"","description":"REQUIRED: The string-ified version of JSON objects from the client that represent each individual event to be placed on the schedule for each participant.
\n","type":"text"},{"key":"participants","value":"","description":"REQUIRED: The string-ified version of the JSON objects from the client that represent the list of participants to be assigned to each event in the startTimesJSON string.
\n","type":"text"},{"key":"scheduleId","value":"399","description":"REQUIRED: This is the ID of the specific schedule to check against. You can use GET WorkingSchedule to get a list of the unpublished schedules or leave this field blank/NULL to use the published schedule.
\n","type":"text"},{"key":"timeZoneId","value":"20","description":"REQUIRED: Timezone code in which to format the data. Expects integer value or null. You can get a full list of TimeZone IDs with GET TimeZone.
\n","type":"text"},{"key":"reviewStatusId","value":"1","description":"REQUIRED: Used to filter by review status. Can be null/blank. 0 = Denied, 1 = Approved, 2 = Pending
\n","type":"text"},{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList
\n","type":"text"}]},"url":"{{envName}}/api/MultiScheduleEvent","description":"This endpoint is unique in that it allows the use of stringified JSON values.
\nThe format of the participants JSON object is:
\n{\n \"participantId\":\"int\",\n \"participantTypeId\":\"int\",\n \"name\":\"string\",\n \"WFMSGBinderRecCount\":\"int\",\n \"WFMSGBinderDataCount\":\"int\"\n}\n\nFor StartTimes the JSON object uses the following format:
\n{\n \"startDate\":\"datetime\",\n \"endDate\":\"datetime\",\n \"duration\":\"float\",\n \"eventType\":\"int\",\n \"description\":\"string\",\n \"WFMSGBinderRecCount\":\"int\",\n \"WFMSGBinderDataCount\":\"int\",\n \"DurationDisplay\":\"string\",\n \"ScheduleDate\":\"string\",\n \"StartTimeDisplay\":\"string\",\n \"EndTimeDisplay\":\"string\",\n \"startDateString\":\"datetime\",\n \"endDateString\":\"datetime\"\n}\n\nREQUIRED: AgentID of the user whose information you are requesting. AgentIDs can be found in GET Agent or GET AgentList
\n","type":"text/plain"},"key":"agentId","value":"449"},{"description":{"content":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList
\n","type":"text/plain"},"key":"userId","value":"1"},{"description":{"content":"REQUIRED: Timezone code in which to format the data. Expects integer value or null.
\n","type":"text/plain"},"key":"timeZoneId","value":"20"},{"description":{"content":"REQUIRED: The duration of time you want to view in minutes. 1440 = 1 day
\n","type":"text/plain"},"key":"duration","value":"1440"}],"variable":[]}},"response":[{"id":"6461e5c9-8e7c-4659-9644-07e6a2fdaac5","name":"Published Agent Schedule","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","type":"text"}],"url":{"raw":"{{envName}}/api/PublishedAgentSchedule?agentId=449&userId=1&timeZoneId=20&duration=1440","host":["{{envName}}"],"path":["api","PublishedAgentSchedule"],"query":[{"key":"agentId","value":"449","description":"REQUIRED: AgentID of the user whose information you are requesting. AgentIDs can be found in GET Agent or GET AgentList"},{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList"},{"key":"timeZoneId","value":"20","description":"REQUIRED: Timezone code in which to format the data. Expects integer value or null."},{"key":"duration","value":"1440","description":"REQUIRED: The duration of time you want to view in minutes. 1440 = 1 day"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruFOhLqQWk4GPhom8cvA8z7nZA7dScqbr8E="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Wed, 27 Mar 2024 20:22:08 GMT"},{"key":"Content-Length","value":"689"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": {\n \"CreateDate\": \"2024-02-01T09:01:53.753\",\n \"IsAtWork\": true,\n \"IsAdherenceQueue\": true,\n \"DisplayColor\": \"#0000ff\",\n \"EventTypeId\": 1,\n \"IsInQueue\": true,\n \"IsPaid\": true,\n \"TimeZoneId\": null,\n \"IsConstrainedByWork\": false,\n \"PriorityId\": 1,\n \"Description\": \"Scheduled Work\",\n \"Priority\": 1,\n \"EventDate\": \"2024-03-27T08:00:00\",\n \"IsAllDay\": false,\n \"EventTypeName\": \"Work\",\n \"Location\": \"Workstation\",\n \"PriorityName\": \"Default Work Type\",\n \"IsWorkingInterval\": true,\n \"Duration\": 9,\n \"EventId\": 936609,\n \"IsPublished\": true,\n \"UpdatedIntervals\": null,\n \"AssociatedRecurringEventId\": null,\n \"AssociatedTimeOffRequestId\": null,\n \"SourceCulture\": null,\n \"UserId\": null\n },\n \"StackTrace\": \"Stack trace here...\"\n}"}],"_postman_id":"97c2f340-8fab-499c-91ac-f4ead8ecf84c"},{"name":"PublishedAgentScheduleSummary","event":[{"listen":"prerequest","script":{"exec":[""],"type":"text/javascript","id":"25fe814a-ce29-4628-8747-4342fd5aa547"}},{"listen":"test","script":{"exec":[""],"type":"text/javascript","id":"f61f79c4-ad8d-45be-8470-d664bc624feb"}}],"id":"b0a96de7-4e87-4463-a0c4-30c9d2e42beb","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","uuid":"23810c6f-1282-4b62-a785-354bbed84442"}],"url":"{{envName}}/api/PublishedAgentScheduleSummary?agentId=449&from=1/17/2024&thru=1/20/2024&timeZoneId=20&userId=1","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","PublishedAgentScheduleSummary"],"host":["{{envName}}"],"query":[{"description":{"content":"REQUIRED: ID of agent whose information you want. If a list of agents is needed please see api/AgentList.
\n","type":"text/plain"},"key":"agentId","value":"449"},{"description":{"content":"REQUIRED: Defines the start date for the schedule summary. Format is YYYY-MM-DD or MM/DD/YYYY.
\n","type":"text/plain"},"key":"from","value":"1/17/2024"},{"description":{"content":"REQUIRED: Defines the end date for the schedule summary. Format is YYYY-MM-DD or MM/DD/YYYY.
\n","type":"text/plain"},"key":"thru","value":"1/20/2024"},{"description":{"content":"REQUIRED: Timezone code in which to format the data. Expects integer value or null. Use GET TimeZone for a list of all TimeZone codes.
\n","type":"text/plain"},"key":"timeZoneId","value":"20"},{"description":{"content":"REQUIRED: AgentID of user requesting the data; used for security purposes.
\n","type":"text/plain"},"key":"userId","value":"1"}],"variable":[]}},"response":[{"id":"fdf358a1-27d3-4c9f-b0c8-0dd72cf86729","name":"Published Agent Schedule Summary","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","type":"text"}],"url":{"raw":"{{envName}}/api/PublishedAgentScheduleSummary?agentId=449&from=1/17/2024&thru=1/20/2024&timeZoneId=20&userId=1","host":["{{envName}}"],"path":["api","PublishedAgentScheduleSummary"],"query":[{"key":"agentId","value":"449","description":"REQUIRED: ID of agent whose information you want. If a list of agents is needed please see api/AgentList."},{"key":"from","value":"1/17/2024","description":"REQUIRED: Defines the start date for the schedule summary. Format is YYYY-MM-DD or MM/DD/YYYY."},{"key":"thru","value":"1/20/2024","description":"REQUIRED: Defines the end date for the schedule summary. Format is YYYY-MM-DD or MM/DD/YYYY."},{"key":"timeZoneId","value":"20","description":"REQUIRED: Timezone code in which to format the data. Expects integer value or null. Use GET TimeZone for a list of all TimeZone codes."},{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes."}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruFOhLqQWk4GPgtwb3MmjL7D8Jfah2o1Aek="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Wed, 27 Mar 2024 20:24:01 GMT"},{"key":"Content-Length","value":"315"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": [\n {\n \"ScheduleDate\": \"2024-01-17T00:00:00\",\n \"WorkRange\": \"08:00 AM - 05:00 PM\"\n },\n {\n \"ScheduleDate\": \"2024-01-18T00:00:00\",\n \"WorkRange\": \"08:00 AM - 05:00 PM\"\n },\n {\n \"ScheduleDate\": \"2024-01-19T00:00:00\",\n \"WorkRange\": \"08:00 AM - 05:00 PM\"\n }\n ],\n \"StackTrace\": \"Stack trace here...\"\n}"}],"_postman_id":"b0a96de7-4e87-4463-a0c4-30c9d2e42beb"},{"name":"PublishedAgentScheduleSummary","event":[{"listen":"prerequest","script":{"id":"a546b586-a84b-4ae9-b0a9-b85d2f457c7a","exec":[""],"type":"text/javascript","packages":{}}},{"listen":"test","script":{"id":"7f350b67-3e16-4f5d-89ac-0d759f9002c6","exec":[""],"type":"text/javascript","packages":{}}}],"id":"66d80155-24a5-48ef-a410-ee692ea160f3","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}"}],"url":"{{envName}}/api/PublishedAgentScheduleSummary?transactionFlagId=0&from=2/1/2024&thru=2/2/2024&userId=1","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","PublishedAgentScheduleSummary"],"host":["{{envName}}"],"query":[{"description":{"content":"REQUIRED: No options currently available.
\n","type":"text/plain"},"key":"transactionFlagId","value":"0"},{"description":{"content":"REQUIRED: Defines the start date for the Published Agent Summary. Format is YYYY-MM-DD or MM/DD/YYYY
\n","type":"text/plain"},"key":"from","value":"2/1/2024"},{"description":{"content":"REQUIRED: Defines the end date for the Published Agent Summary. Format is YYYY-MM-DD or MM/DD/YYYY
\n","type":"text/plain"},"key":"thru","value":"2/2/2024"},{"description":{"content":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList
\n","type":"text/plain"},"key":"userId","value":"1"}],"variable":[]}},"response":[],"_postman_id":"66d80155-24a5-48ef-a410-ee692ea160f3"},{"name":"PublishedSchedule","event":[{"listen":"prerequest","script":{"id":"c6c8c5fb-82aa-4697-a934-84b77ce0d443","exec":[""],"type":"text/javascript","packages":{}}},{"listen":"test","script":{"id":"ad3732f2-f1cf-4876-9578-dca031e9ec2e","exec":[""],"type":"text/javascript","packages":{}}}],"id":"88897cbc-2cf8-44de-9ace-440fc2deb35b","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}"}],"url":"{{envName}}/api/PublishedSchedule?scopeType=1&scopeId=1&fromDate=5/5/2025&thruDate=5/5/2025&sortOption=1&isCustomSortOption=false&timeZoneId=20&suppressNoSchedules=false&classificationId=&userId=1","description":"The Published Schedule endpoint provides data about agents' current live schedule. It is most notably used to build the schedule bar graphs in the Published Schedule Report (shown below).
\nThe response is returned in 3 primary sections:
\nrowHeaders- This provides a high-level summary of each agent's data including total adherence for the time period, number of transactions, and login name for the data source used. In the Schedule Adherence Report it's used to create the left agent header information (shown below).
\nscheduleIntervals - This section provides the information on what was scheduled for the agent during the reported period. This is used to build out the schedule bar graph. The priority field is a Z order which indicates which event is listed on top when multiple events overlap.
\nreportParameters - These provide context as to what parameters were used when running the report. For example, with a scopeType of 1 and scopeId of 1 you'll be provided with the name of your company as that is the highest-level activity in the activity tree. You'll also be able to see the report date range and the name of the time zone in plain text.
\nNote: The Published Schedule's fromDate will typically be at the start of the week. As some organizations use Sunday for the start of their week instead of Monday you'll want to be sure to find which day is defined as the start of the week using GET DayList. The display_ordinal of 1 will indicate it's the start of the week. The default start of the week is Monday.
\n","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","PublishedSchedule"],"host":["{{envName}}"],"query":[{"description":{"content":"REQUIRED: 0 = Participants, 1 = Activities, 2 = Supervisors, 3 = Group Members, 4 = User Tags, 5 = Individuals
\n","type":"text/plain"},"key":"scopeType","value":"1"},{"description":{"content":"REQUIRED: Working in tandem with the ScopeType, ScopeID defines which ID to use. For example with scopeType 5, individuals, you can use an agent's ID.
\n","type":"text/plain"},"key":"scopeId","value":"1"},{"description":{"content":"REQUIRED: Defines the start date for the report. Format is YYYY-MM-DD or M/D/YYYY.
\n","type":"text/plain"},"key":"fromDate","value":"5/5/2025"},{"description":{"content":"REQUIRED: Defines the end date for the report. Format is YYYY-MM-DD or M/D/YYYY.
\n","type":"text/plain"},"key":"thruDate","value":"5/5/2025"},{"description":{"content":"REQUIRED: Defines how to sort the data. Use GET AgentScheduleSortOptions to get the latest list of sort options. By default they are: 1 = Agent Name, 2 = Employee_ID, 3 = hire_date, 4 = tiebreaker, 5 = Minimum Start Time, 6 = Out of Adherence %
\n","type":"text/plain"},"key":"sortOption","value":"1"},{"description":{"content":"REQUIRED: Defines if the sortOption is a custom field or not.
\n","type":"text/plain"},"key":"isCustomSortOption","value":"false"},{"description":{"content":"REQUIRED: Timezone code in which to format the data. Expects integer value or null.
\n","type":"text/plain"},"key":"timeZoneId","value":"20"},{"description":{"content":"REQUIRED: Defines if agents with no scheduled events should be suppressed.
\n","type":"text/plain"},"key":"suppressNoSchedules","value":"false"},{"description":{"content":"REQUIRED: ClassificationId of the events. Can be left NULL to get all Classification Types. See GET EventTypeClassification for more details on classificationIDs.
\n","type":"text/plain"},"key":"classificationId","value":""},{"description":{"content":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList
\n","type":"text/plain"},"key":"userId","value":"1"}],"variable":[]}},"response":[{"id":"025028ba-13a5-4e8f-b293-3af498df5f72","name":"0 Participant","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","type":"text"}],"url":{"raw":"{{envName}}/api/PublishedSchedule?scopeType=0&scopeId=278&fromDate=3/1/2024&thruDate=3/2/2024&sortOption=1&isCustomSortOption=false&timeZoneId=20&suppressNoSchedules=false&classificationId=&userId=1","host":["{{envName}}"],"path":["api","PublishedSchedule"],"query":[{"key":"scopeType","value":"0","description":"REQUIRED: 0 = Participants, 1 = Activities, 2 = Supervisors, 3 = Group Members, 4 = User Tags, 5 = Individuals"},{"key":"scopeId","value":"278","description":"REQUIRED: Working in tandem with the ScopeType, ScopeID defines which ID to use. For example with scopeType 5, individuals, you can use an agent's ID."},{"key":"fromDate","value":"3/1/2024","description":"REQUIRED: Defines the start date for the report. Format is YYYY-MM-DD or M/D/YYYY."},{"key":"thruDate","value":"3/2/2024","description":"REQUIRED: Defines the end date for the report. Format is YYYY-MM-DD or M/D/YYYY."},{"key":"sortOption","value":"1","description":"Use GET AgentScheduleSortOptions to get a list of sort options."},{"key":"isCustomSortOption","value":"false","description":"REQUIRED: Defines if the sortOption is a custom field or not."},{"key":"timeZoneId","value":"20","description":"REQUIRED: Timezone code in which to format the data. Expects integer value or null."},{"key":"suppressNoSchedules","value":"false","description":"REQUIRED: Defines if agents with no scheduled events should be suppressed."},{"key":"classificationId","value":"","description":"REQUIRED: ClassificationId of the events. Can be left NULL to get all Classification Types. See GET EventTypeClassification for more details on classificationIDs."},{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruFOhLqQWk4GPjJKMz3NC+b+i3kW5Wqg5MU="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Tue, 26 Mar 2024 02:34:03 GMT"},{"key":"Content-Length","value":"208939"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": {\n \"rowHeaders\": [\n {\n \"ParticipantRowNumber\": 1,\n \"ScheduleDateRowNumber\": 1,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"sa_agent_id\": 278,\n \"role_id\": 100,\n \"ClassificationId\": null,\n \"tiebreaker\": 0,\n \"hire_date\": \"2016-07-11T00:00:00\",\n \"employee_id\": \"SCA21218\",\n \"agentname\": \"Areheart, Sam \",\n \"ScheduleStartTime\": null,\n \"Locked\": null,\n \"SortValue\": null\n },\n {\n \"ParticipantRowNumber\": 1,\n \"ScheduleDateRowNumber\": 2,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"sa_agent_id\": 278,\n \"role_id\": 100,\n \"ClassificationId\": null,\n \"tiebreaker\": 0,\n \"hire_date\": \"2016-07-11T00:00:00\",\n \"employee_id\": \"SCA21218\",\n \"agentname\": \"Areheart, Sam \",\n \"ScheduleStartTime\": null,\n \"Locked\": null,\n \"SortValue\": null\n },\n {\n \"ParticipantRowNumber\": 2,\n \"ScheduleDateRowNumber\": 1,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"sa_agent_id\": 156,\n \"role_id\": 100,\n \"ClassificationId\": null,\n \"tiebreaker\": 0,\n \"hire_date\": \"2015-09-21T00:00:00\",\n \"employee_id\": \"dka21094\",\n \"agentname\": \"Azzarito, Deborah \",\n \"ScheduleStartTime\": \"2024-03-01T12:00:00\",\n \"Locked\": null,\n \"SortValue\": null\n },\n {\n \"ParticipantRowNumber\": 2,\n \"ScheduleDateRowNumber\": 2,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"sa_agent_id\": 156,\n \"role_id\": 100,\n \"ClassificationId\": null,\n \"tiebreaker\": 0,\n \"hire_date\": \"2015-09-21T00:00:00\",\n \"employee_id\": \"dka21094\",\n \"agentname\": \"Azzarito, Deborah \",\n \"ScheduleStartTime\": \"2024-03-02T12:00:00\",\n \"Locked\": null,\n \"SortValue\": null\n },\n {\n \"ParticipantRowNumber\": 3,\n \"ScheduleDateRowNumber\": 1,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"sa_agent_id\": 453,\n \"role_id\": 100,\n \"ClassificationId\": null,\n \"tiebreaker\": 0,\n \"hire_date\": \"2017-06-12T00:00:00\",\n \"employee_id\": \"GAB21254\",\n \"agentname\": \"Badgett, Gregory \",\n \"ScheduleStartTime\": \"2024-03-01T08:00:00\",\n \"Locked\": null,\n \"SortValue\": null\n },\n {\n \"ParticipantRowNumber\": 3,\n \"ScheduleDateRowNumber\": 2,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"sa_agent_id\": 453,\n \"role_id\": 100,\n \"ClassificationId\": null,\n \"tiebreaker\": 0,\n \"hire_date\": \"2017-06-12T00:00:00\",\n \"employee_id\": \"GAB21254\",\n \"agentname\": \"Badgett, Gregory \",\n \"ScheduleStartTime\": \"2024-03-02T09:00:00\",\n \"Locked\": null,\n \"SortValue\": null\n },\n {\n \"ParticipantRowNumber\": 4,\n \"ScheduleDateRowNumber\": 1,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"sa_agent_id\": 451,\n \"role_id\": 100,\n \"ClassificationId\": 1,\n \"tiebreaker\": 0,\n \"hire_date\": \"2017-06-12T00:00:00\",\n \"employee_id\": \"JBarton\",\n \"agentname\": \"Barton, Jean \",\n \"ScheduleStartTime\": null,\n \"Locked\": null,\n \"SortValue\": null\n },\n {\n \"ParticipantRowNumber\": 4,\n \"ScheduleDateRowNumber\": 2,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"sa_agent_id\": 451,\n \"role_id\": 100,\n \"ClassificationId\": 1,\n \"tiebreaker\": 0,\n \"hire_date\": \"2017-06-12T00:00:00\",\n \"employee_id\": \"JBarton\",\n \"agentname\": \"Barton, Jean \",\n \"ScheduleStartTime\": null,\n \"Locked\": null,\n \"SortValue\": null\n },\n {\n \"ParticipantRowNumber\": 5,\n \"ScheduleDateRowNumber\": 1,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"sa_agent_id\": 479,\n \"role_id\": 100,\n \"ClassificationId\": null,\n \"tiebreaker\": 0,\n \"hire_date\": \"2017-07-10T00:00:00\",\n \"employee_id\": \"SBickley\",\n \"agentname\": \"Bickley, Sharon \",\n \"ScheduleStartTime\": \"2024-02-29T23:00:00\",\n \"Locked\": null,\n \"SortValue\": null\n },\n {\n \"ParticipantRowNumber\": 5,\n \"ScheduleDateRowNumber\": 2,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"sa_agent_id\": 479,\n \"role_id\": 100,\n \"ClassificationId\": null,\n \"tiebreaker\": 0,\n \"hire_date\": \"2017-07-10T00:00:00\",\n \"employee_id\": \"SBickley\",\n \"agentname\": \"Bickley, Sharon \",\n \"ScheduleStartTime\": \"2024-03-01T23:00:00\",\n \"Locked\": null,\n \"SortValue\": null\n },\n {\n \"ParticipantRowNumber\": 6,\n \"ScheduleDateRowNumber\": 1,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"sa_agent_id\": 411,\n \"role_id\": 100,\n \"ClassificationId\": null,\n \"tiebreaker\": 0,\n \"hire_date\": \"2017-05-15T00:00:00\",\n \"employee_id\": \"lbixler\",\n \"agentname\": \"Bixler, Lyon \",\n \"ScheduleStartTime\": null,\n \"Locked\": null,\n \"SortValue\": null\n },\n {\n \"ParticipantRowNumber\": 6,\n \"ScheduleDateRowNumber\": 2,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"sa_agent_id\": 411,\n \"role_id\": 100,\n \"ClassificationId\": null,\n \"tiebreaker\": 0,\n \"hire_date\": \"2017-05-15T00:00:00\",\n \"employee_id\": \"lbixler\",\n \"agentname\": \"Bixler, Lyon \",\n \"ScheduleStartTime\": null,\n \"Locked\": null,\n \"SortValue\": null\n },\n {\n \"ParticipantRowNumber\": 7,\n \"ScheduleDateRowNumber\": 1,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"sa_agent_id\": 27,\n \"role_id\": 100,\n \"ClassificationId\": 1,\n \"tiebreaker\": 0,\n \"hire_date\": \"2014-12-01T00:00:00\",\n \"employee_id\": \"LNB21249\",\n \"agentname\": \"Blakely, Latrice \",\n \"ScheduleStartTime\": 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\"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T11:45:00\",\n \"EndTimeDisplay\": \"2024-03-02T12:00:00\"\n },\n {\n \"ParticipantId\": 479,\n \"ParticipantRowNumber\": 5,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 479,\n \"PublishedIntervalId\": 327675,\n \"ExceptionID\": 919882,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-02-29T23:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T08:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-02-29T23:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T08:00:00\"\n },\n {\n \"ParticipantId\": 479,\n \"ParticipantRowNumber\": 5,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 479,\n \"PublishedIntervalId\": 327676,\n \"ExceptionID\": 919883,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T23:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-02T08:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T23:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T08:00:00\"\n },\n {\n \"ParticipantId\": 479,\n \"ParticipantRowNumber\": 5,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 479,\n \"PublishedIntervalId\": 328220,\n \"ExceptionID\": 920427,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T01:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T01:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T01:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T01:15:00\"\n },\n {\n \"ParticipantId\": 479,\n \"ParticipantRowNumber\": 5,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 479,\n \"PublishedIntervalId\": 328221,\n \"ExceptionID\": 920428,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-01T02:45:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T03:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T02:45:00\",\n \"EndTimeDisplay\": \"2024-03-01T03:45:00\"\n },\n {\n \"ParticipantId\": 479,\n \"ParticipantRowNumber\": 5,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 479,\n \"PublishedIntervalId\": 328222,\n \"ExceptionID\": 920429,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T05:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T05:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T05:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T05:45:00\"\n },\n {\n \"ParticipantId\": 479,\n \"ParticipantRowNumber\": 5,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 479,\n \"PublishedIntervalId\": 328223,\n \"ExceptionID\": 920430,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-01T04:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T04:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T04:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T04:15:00\"\n },\n {\n \"ParticipantId\": 479,\n \"ParticipantRowNumber\": 5,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 479,\n \"PublishedIntervalId\": 327676,\n \"ExceptionID\": 919883,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T23:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-02T08:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T23:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T08:00:00\"\n },\n {\n \"ParticipantId\": 479,\n \"ParticipantRowNumber\": 5,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 479,\n \"PublishedIntervalId\": 327677,\n \"ExceptionID\": 919884,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-02T23:00:00\",\n \"Duration\": 1,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-03T00:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T23:00:00\",\n \"EndTimeDisplay\": \"2024-03-03T00:00:00\"\n },\n {\n \"ParticipantId\": 479,\n \"ParticipantRowNumber\": 5,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 479,\n \"PublishedIntervalId\": 328224,\n \"ExceptionID\": 920431,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-02T01:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T01:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T01:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T01:15:00\"\n },\n {\n \"ParticipantId\": 479,\n \"ParticipantRowNumber\": 5,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 479,\n \"PublishedIntervalId\": 328225,\n \"ExceptionID\": 920432,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-02T03:00:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T04:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T03:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T04:00:00\"\n },\n {\n \"ParticipantId\": 479,\n \"ParticipantRowNumber\": 5,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 479,\n \"PublishedIntervalId\": 328226,\n \"ExceptionID\": 920433,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-02T06:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T06:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T06:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T06:15:00\"\n },\n {\n \"ParticipantId\": 479,\n \"ParticipantRowNumber\": 5,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 479,\n \"PublishedIntervalId\": 328227,\n \"ExceptionID\": 920434,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-02T04:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T04:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T04:15:00\",\n \"EndTimeDisplay\": \"2024-03-02T04:30:00\"\n },\n {\n \"ParticipantId\": 479,\n \"ParticipantRowNumber\": 5,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 479,\n \"PublishedIntervalId\": 328231,\n \"ExceptionID\": 920438,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-02T23:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T23:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T23:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T23:15:00\"\n },\n {\n \"ParticipantId\": 27,\n \"ParticipantRowNumber\": 7,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 27,\n \"PublishedIntervalId\": 327792,\n \"ExceptionID\": 919999,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T09:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T17:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T09:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T17:30:00\"\n },\n {\n \"ParticipantId\": 27,\n \"ParticipantRowNumber\": 7,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 27,\n \"PublishedIntervalId\": 328680,\n \"ExceptionID\": 920887,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T11:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T11:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T11:15:00\",\n \"EndTimeDisplay\": \"2024-03-01T11:30:00\"\n },\n {\n \"ParticipantId\": 27,\n \"ParticipantRowNumber\": 7,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 27,\n \"PublishedIntervalId\": 328681,\n \"ExceptionID\": 920888,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-01T13:00:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T13:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T13:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T13:30:00\"\n },\n {\n \"ParticipantId\": 27,\n \"ParticipantRowNumber\": 7,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 27,\n \"PublishedIntervalId\": 328682,\n \"ExceptionID\": 920889,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T16:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T16:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T16:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T16:15:00\"\n },\n {\n \"ParticipantId\": 27,\n \"ParticipantRowNumber\": 7,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 27,\n \"PublishedIntervalId\": 328683,\n \"ExceptionID\": 920890,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-01T09:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T09:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T09:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T09:15:00\"\n },\n {\n \"ParticipantId\": 467,\n \"ParticipantRowNumber\": 8,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 467,\n \"PublishedIntervalId\": 327817,\n \"ExceptionID\": 920024,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-02T14:00:00\",\n \"Duration\": 8,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-02T22:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T14:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T22:00:00\"\n },\n {\n \"ParticipantId\": 467,\n \"ParticipantRowNumber\": 8,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 467,\n \"PublishedIntervalId\": 328778,\n \"ExceptionID\": 920985,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-02T16:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T16:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T16:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T16:15:00\"\n },\n {\n \"ParticipantId\": 467,\n \"ParticipantRowNumber\": 8,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 467,\n \"PublishedIntervalId\": 328779,\n \"ExceptionID\": 920986,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-02T18:00:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T19:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T18:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T19:00:00\"\n },\n {\n \"ParticipantId\": 467,\n \"ParticipantRowNumber\": 8,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 467,\n \"PublishedIntervalId\": 328780,\n \"ExceptionID\": 920987,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-02T20:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T20:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T20:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T20:15:00\"\n },\n {\n \"ParticipantId\": 391,\n \"ParticipantRowNumber\": 11,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 391,\n \"PublishedIntervalId\": 327624,\n \"ExceptionID\": 919831,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T09:00:00\",\n \"Duration\": 10,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T19:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T09:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T19:00:00\"\n },\n {\n \"ParticipantId\": 391,\n \"ParticipantRowNumber\": 11,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 391,\n \"PublishedIntervalId\": 328024,\n \"ExceptionID\": 920231,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T11:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T11:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T11:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T11:45:00\"\n },\n {\n \"ParticipantId\": 391,\n \"ParticipantRowNumber\": 11,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 391,\n \"PublishedIntervalId\": 328025,\n \"ExceptionID\": 920232,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-01T14:00:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T15:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T14:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T15:00:00\"\n },\n {\n \"ParticipantId\": 391,\n \"ParticipantRowNumber\": 11,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 391,\n \"PublishedIntervalId\": 328026,\n \"ExceptionID\": 920233,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T16:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T16:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T16:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T16:45:00\"\n },\n {\n \"ParticipantId\": 391,\n \"ParticipantRowNumber\": 11,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 391,\n \"PublishedIntervalId\": 328027,\n \"ExceptionID\": 920234,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-01T11:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T12:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T11:45:00\",\n \"EndTimeDisplay\": \"2024-03-01T12:00:00\"\n },\n {\n \"ParticipantId\": 391,\n \"ParticipantRowNumber\": 11,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 391,\n \"PublishedIntervalId\": 327850,\n \"ExceptionID\": 920057,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-02T13:00:00\",\n \"Duration\": 5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-02T18:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T13:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T18:00:00\"\n },\n {\n \"ParticipantId\": 391,\n \"ParticipantRowNumber\": 11,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 391,\n \"PublishedIntervalId\": 328865,\n \"ExceptionID\": 921072,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-02T15:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T15:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T15:30:00\",\n \"EndTimeDisplay\": \"2024-03-02T15:45:00\"\n },\n {\n \"ParticipantId\": 387,\n \"ParticipantRowNumber\": 13,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 387,\n \"PublishedIntervalId\": 327697,\n \"ExceptionID\": 919904,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-02-29T17:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T02:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-02-29T17:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T02:00:00\"\n },\n {\n \"ParticipantId\": 387,\n \"ParticipantRowNumber\": 13,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 387,\n \"PublishedIntervalId\": 327872,\n \"ExceptionID\": 920079,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T18:00:00\",\n \"Duration\": 4,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T22:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T18:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T22:00:00\"\n },\n {\n \"ParticipantId\": 387,\n \"ParticipantRowNumber\": 13,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 387,\n \"PublishedIntervalId\": 328307,\n \"ExceptionID\": 920514,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T00:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T00:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T00:15:00\",\n \"EndTimeDisplay\": \"2024-03-01T00:30:00\"\n },\n {\n \"ParticipantId\": 387,\n \"ParticipantRowNumber\": 13,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 387,\n \"PublishedIntervalId\": 328308,\n \"ExceptionID\": 920515,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-01T01:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T01:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T01:15:00\",\n \"EndTimeDisplay\": \"2024-03-01T01:30:00\"\n },\n {\n \"ParticipantId\": 387,\n \"ParticipantRowNumber\": 13,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 387,\n \"PublishedIntervalId\": 328887,\n \"ExceptionID\": 921094,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T19:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T20:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T19:45:00\",\n \"EndTimeDisplay\": \"2024-03-01T20:00:00\"\n },\n {\n \"ParticipantId\": 387,\n \"ParticipantRowNumber\": 13,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 387,\n \"PublishedIntervalId\": 327873,\n \"ExceptionID\": 920080,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-02T08:00:00\",\n \"Duration\": 4,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-02T12:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T08:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T12:00:00\"\n },\n {\n \"ParticipantId\": 387,\n \"ParticipantRowNumber\": 13,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 387,\n \"PublishedIntervalId\": 328888,\n \"ExceptionID\": 921095,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-02T10:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T10:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T10:30:00\",\n \"EndTimeDisplay\": \"2024-03-02T10:45:00\"\n },\n {\n \"ParticipantId\": 306,\n \"ParticipantRowNumber\": 16,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 306,\n \"PublishedIntervalId\": 327637,\n \"ExceptionID\": 919844,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T16:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-02T01:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T16:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T01:00:00\"\n },\n {\n \"ParticipantId\": 306,\n \"ParticipantRowNumber\": 16,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 306,\n \"PublishedIntervalId\": 328073,\n \"ExceptionID\": 920280,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T18:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T18:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T18:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T18:15:00\"\n },\n {\n \"ParticipantId\": 306,\n \"ParticipantRowNumber\": 16,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 306,\n \"PublishedIntervalId\": 328074,\n \"ExceptionID\": 920281,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-01T20:00:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T21:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T20:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T21:00:00\"\n },\n {\n \"ParticipantId\": 306,\n \"ParticipantRowNumber\": 16,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 306,\n \"PublishedIntervalId\": 328075,\n \"ExceptionID\": 920282,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T22:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T23:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T22:45:00\",\n \"EndTimeDisplay\": \"2024-03-01T23:00:00\"\n },\n {\n \"ParticipantId\": 306,\n \"ParticipantRowNumber\": 16,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 306,\n \"PublishedIntervalId\": 327637,\n \"ExceptionID\": 919844,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T16:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-02T01:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T16:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T01:00:00\"\n },\n {\n \"ParticipantId\": 306,\n \"ParticipantRowNumber\": 16,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 306,\n \"PublishedIntervalId\": 327638,\n \"ExceptionID\": 919845,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-02T16:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-03T01:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T16:00:00\",\n \"EndTimeDisplay\": \"2024-03-03T01:00:00\"\n },\n {\n \"ParticipantId\": 306,\n \"ParticipantRowNumber\": 16,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 306,\n \"PublishedIntervalId\": 328076,\n \"ExceptionID\": 920283,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-02T00:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T00:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T00:15:00\",\n \"EndTimeDisplay\": \"2024-03-02T00:30:00\"\n },\n {\n \"ParticipantId\": 306,\n \"ParticipantRowNumber\": 16,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 306,\n \"PublishedIntervalId\": 328077,\n \"ExceptionID\": 920284,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-02T18:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T18:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T18:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T18:15:00\"\n },\n {\n \"ParticipantId\": 306,\n \"ParticipantRowNumber\": 16,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 306,\n \"PublishedIntervalId\": 328078,\n \"ExceptionID\": 920285,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-02T19:30:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T20:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T19:30:00\",\n \"EndTimeDisplay\": \"2024-03-02T20:30:00\"\n },\n {\n \"ParticipantId\": 306,\n \"ParticipantRowNumber\": 16,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 306,\n \"PublishedIntervalId\": 328079,\n \"ExceptionID\": 920286,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-02T23:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T23:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T23:30:00\",\n \"EndTimeDisplay\": \"2024-03-02T23:45:00\"\n },\n {\n \"ParticipantId\": 306,\n \"ParticipantRowNumber\": 16,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 306,\n \"PublishedIntervalId\": 328080,\n \"ExceptionID\": 920287,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-02T23:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T23:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T23:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T23:15:00\"\n },\n {\n \"ParticipantId\": 432,\n \"ParticipantRowNumber\": 18,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 432,\n \"PublishedIntervalId\": 327818,\n \"ExceptionID\": 920025,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-02-29T18:00:00\",\n \"Duration\": 8,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T02:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-02-29T18:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T02:00:00\"\n },\n {\n \"ParticipantId\": 432,\n \"ParticipantRowNumber\": 18,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 432,\n \"PublishedIntervalId\": 327902,\n \"ExceptionID\": 920109,\n \"ExceptionTypeID\": 5,\n \"StartTime\": \"2024-03-01T22:00:00\",\n \"Duration\": 2,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#9400D3\",\n \"ExceptionTypeName\": \"Overtime\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-02T00:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T22:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T00:00:00\"\n },\n {\n \"ParticipantId\": 432,\n \"ParticipantRowNumber\": 18,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 432,\n \"PublishedIntervalId\": 328916,\n \"ExceptionID\": 921123,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T23:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T23:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T23:15:00\",\n \"EndTimeDisplay\": \"2024-03-01T23:30:00\"\n },\n {\n \"ParticipantId\": 51,\n \"ParticipantRowNumber\": 20,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 51,\n \"PublishedIntervalId\": 327790,\n \"ExceptionID\": 919997,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T09:30:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T18:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T09:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T18:00:00\"\n },\n {\n \"ParticipantId\": 51,\n \"ParticipantRowNumber\": 20,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 51,\n \"PublishedIntervalId\": 328672,\n \"ExceptionID\": 920879,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T12:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T12:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T12:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T12:15:00\"\n },\n {\n \"ParticipantId\": 51,\n \"ParticipantRowNumber\": 20,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 51,\n \"PublishedIntervalId\": 328673,\n \"ExceptionID\": 920880,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-01T13:30:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T14:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T13:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T14:00:00\"\n },\n {\n \"ParticipantId\": 51,\n \"ParticipantRowNumber\": 20,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 51,\n \"PublishedIntervalId\": 328674,\n \"ExceptionID\": 920881,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T16:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T16:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T16:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T16:15:00\"\n },\n {\n \"ParticipantId\": 51,\n \"ParticipantRowNumber\": 20,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 51,\n \"PublishedIntervalId\": 328675,\n \"ExceptionID\": 920882,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-01T09:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T09:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T09:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T09:45:00\"\n },\n {\n \"ParticipantId\": 136,\n \"ParticipantRowNumber\": 22,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 136,\n \"PublishedIntervalId\": 327822,\n \"ExceptionID\": 920029,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T16:00:00\",\n \"Duration\": 8,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-02T00:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T16:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T00:00:00\"\n },\n {\n \"ParticipantId\": 136,\n \"ParticipantRowNumber\": 22,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 136,\n \"PublishedIntervalId\": 328797,\n \"ExceptionID\": 921004,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T17:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T17:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T17:15:00\",\n \"EndTimeDisplay\": \"2024-03-01T17:30:00\"\n },\n {\n \"ParticipantId\": 136,\n \"ParticipantRowNumber\": 22,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 136,\n \"PublishedIntervalId\": 328798,\n \"ExceptionID\": 921005,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-01T19:30:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T20:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T19:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T20:00:00\"\n },\n {\n \"ParticipantId\": 136,\n \"ParticipantRowNumber\": 22,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 136,\n \"PublishedIntervalId\": 328799,\n \"ExceptionID\": 921006,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T22:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T23:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T22:45:00\",\n \"EndTimeDisplay\": \"2024-03-01T23:00:00\"\n },\n {\n \"ParticipantId\": 136,\n \"ParticipantRowNumber\": 22,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 136,\n \"PublishedIntervalId\": 328800,\n \"ExceptionID\": 921007,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-01T16:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T16:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T16:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T16:15:00\"\n },\n {\n \"ParticipantId\": 144,\n \"ParticipantRowNumber\": 24,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 144,\n \"PublishedIntervalId\": 327757,\n \"ExceptionID\": 919964,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-02-29T16:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T01:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-02-29T16:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T01:00:00\"\n },\n {\n \"ParticipantId\": 144,\n \"ParticipantRowNumber\": 24,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 144,\n \"PublishedIntervalId\": 327886,\n \"ExceptionID\": 920093,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T20:00:00\",\n \"Duration\": 4,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-02T00:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T20:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T00:00:00\"\n },\n {\n \"ParticipantId\": 144,\n \"ParticipantRowNumber\": 24,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 144,\n \"PublishedIntervalId\": 328901,\n \"ExceptionID\": 921108,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T22:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T22:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T22:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T22:15:00\"\n },\n {\n \"ParticipantId\": 353,\n \"ParticipantRowNumber\": 25,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 353,\n \"PublishedIntervalId\": 327621,\n \"ExceptionID\": 919828,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T08:00:00\",\n \"Duration\": 10,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T18:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T08:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T18:00:00\"\n },\n {\n \"ParticipantId\": 353,\n \"ParticipantRowNumber\": 25,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 353,\n \"PublishedIntervalId\": 328012,\n \"ExceptionID\": 920219,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T10:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T10:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T10:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T10:45:00\"\n },\n {\n \"ParticipantId\": 353,\n \"ParticipantRowNumber\": 25,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 353,\n \"PublishedIntervalId\": 328013,\n \"ExceptionID\": 920220,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-01T13:00:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T14:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T13:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T14:00:00\"\n },\n {\n \"ParticipantId\": 353,\n \"ParticipantRowNumber\": 25,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 353,\n \"PublishedIntervalId\": 328014,\n \"ExceptionID\": 920221,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T15:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T15:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T15:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T15:45:00\"\n },\n {\n \"ParticipantId\": 353,\n \"ParticipantRowNumber\": 25,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 353,\n \"PublishedIntervalId\": 328015,\n \"ExceptionID\": 920222,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-01T08:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T09:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T08:45:00\",\n \"EndTimeDisplay\": \"2024-03-01T09:00:00\"\n },\n {\n \"ParticipantId\": 155,\n \"ParticipantRowNumber\": 27,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 155,\n \"PublishedIntervalId\": 327847,\n \"ExceptionID\": 920054,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T07:00:00\",\n \"Duration\": 5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T12:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T07:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T12:00:00\"\n },\n {\n \"ParticipantId\": 155,\n \"ParticipantRowNumber\": 27,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 155,\n \"PublishedIntervalId\": 328862,\n \"ExceptionID\": 921069,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T08:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T09:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T08:45:00\",\n \"EndTimeDisplay\": \"2024-03-01T09:00:00\"\n },\n {\n \"ParticipantId\": 155,\n \"ParticipantRowNumber\": 27,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 155,\n \"PublishedIntervalId\": 327885,\n \"ExceptionID\": 920092,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-02T08:00:00\",\n \"Duration\": 4,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-02T12:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T08:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T12:00:00\"\n },\n {\n \"ParticipantId\": 155,\n \"ParticipantRowNumber\": 27,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 155,\n \"PublishedIntervalId\": 328900,\n \"ExceptionID\": 921107,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-02T10:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T10:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T10:15:00\",\n \"EndTimeDisplay\": \"2024-03-02T10:30:00\"\n },\n {\n \"ParticipantId\": 71,\n \"ParticipantRowNumber\": 28,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 71,\n \"PublishedIntervalId\": 327784,\n \"ExceptionID\": 919991,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T09:30:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T18:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T09:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T18:00:00\"\n },\n {\n \"ParticipantId\": 71,\n \"ParticipantRowNumber\": 28,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 71,\n \"PublishedIntervalId\": 328648,\n \"ExceptionID\": 920855,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T11:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T12:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T11:45:00\",\n \"EndTimeDisplay\": \"2024-03-01T12:00:00\"\n },\n {\n \"ParticipantId\": 71,\n \"ParticipantRowNumber\": 28,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 71,\n \"PublishedIntervalId\": 328649,\n \"ExceptionID\": 920856,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-01T14:30:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T15:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T14:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T15:00:00\"\n },\n {\n \"ParticipantId\": 71,\n \"ParticipantRowNumber\": 28,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 71,\n \"PublishedIntervalId\": 328650,\n \"ExceptionID\": 920857,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T16:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T16:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T16:15:00\",\n \"EndTimeDisplay\": \"2024-03-01T16:30:00\"\n },\n {\n \"ParticipantId\": 71,\n \"ParticipantRowNumber\": 28,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 71,\n \"PublishedIntervalId\": 328651,\n \"ExceptionID\": 920858,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-01T09:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T09:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T09:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T09:45:00\"\n },\n {\n \"ParticipantId\": 405,\n \"ParticipantRowNumber\": 30,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 405,\n \"PublishedIntervalId\": 327869,\n \"ExceptionID\": 920076,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T10:00:00\",\n \"Duration\": 4,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T14:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T10:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T14:00:00\"\n },\n {\n \"ParticipantId\": 405,\n \"ParticipantRowNumber\": 30,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 405,\n \"PublishedIntervalId\": 328884,\n \"ExceptionID\": 921091,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T12:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T12:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T12:15:00\",\n \"EndTimeDisplay\": \"2024-03-01T12:30:00\"\n },\n {\n \"ParticipantId\": 80,\n \"ParticipantRowNumber\": 33,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 80,\n \"PublishedIntervalId\": 327879,\n \"ExceptionID\": 920086,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-02T05:00:00\",\n \"Duration\": 4,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-02T09:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T05:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T09:00:00\"\n },\n {\n \"ParticipantId\": 80,\n \"ParticipantRowNumber\": 33,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 80,\n \"PublishedIntervalId\": 328894,\n \"ExceptionID\": 921101,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-02T07:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T07:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T07:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T07:15:00\"\n },\n {\n \"ParticipantId\": 91,\n \"ParticipantRowNumber\": 38,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 91,\n \"PublishedIntervalId\": 327614,\n \"ExceptionID\": 919821,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T06:00:00\",\n \"Duration\": 10,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T16:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T06:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T16:00:00\"\n },\n {\n \"ParticipantId\": 91,\n \"ParticipantRowNumber\": 38,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 91,\n \"PublishedIntervalId\": 327984,\n \"ExceptionID\": 920191,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T08:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T08:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T08:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T08:45:00\"\n },\n {\n \"ParticipantId\": 91,\n \"ParticipantRowNumber\": 38,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 91,\n \"PublishedIntervalId\": 327985,\n \"ExceptionID\": 920192,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-01T11:00:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T12:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T11:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T12:00:00\"\n },\n {\n \"ParticipantId\": 91,\n \"ParticipantRowNumber\": 38,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 91,\n \"PublishedIntervalId\": 327986,\n \"ExceptionID\": 920193,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T14:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T14:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T14:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T14:15:00\"\n },\n {\n \"ParticipantId\": 91,\n \"ParticipantRowNumber\": 38,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 91,\n \"PublishedIntervalId\": 327987,\n \"ExceptionID\": 920194,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-01T06:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T06:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T06:15:00\",\n \"EndTimeDisplay\": \"2024-03-01T06:30:00\"\n },\n {\n \"ParticipantId\": 91,\n \"ParticipantRowNumber\": 38,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 91,\n \"PublishedIntervalId\": 327615,\n \"ExceptionID\": 919822,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-02T06:00:00\",\n \"Duration\": 10,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-02T16:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T06:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T16:00:00\"\n },\n {\n \"ParticipantId\": 91,\n \"ParticipantRowNumber\": 38,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 91,\n \"PublishedIntervalId\": 327988,\n \"ExceptionID\": 920195,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-02T08:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T08:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T08:30:00\",\n \"EndTimeDisplay\": \"2024-03-02T08:45:00\"\n },\n {\n \"ParticipantId\": 91,\n \"ParticipantRowNumber\": 38,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 91,\n \"PublishedIntervalId\": 327989,\n \"ExceptionID\": 920196,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-02T11:00:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T12:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T11:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T12:00:00\"\n },\n {\n \"ParticipantId\": 91,\n \"ParticipantRowNumber\": 38,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 91,\n \"PublishedIntervalId\": 327990,\n \"ExceptionID\": 920197,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-02T14:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T14:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T14:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T14:15:00\"\n },\n {\n \"ParticipantId\": 91,\n \"ParticipantRowNumber\": 38,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 91,\n \"PublishedIntervalId\": 327991,\n \"ExceptionID\": 920198,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-02T06:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T06:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T06:15:00\",\n \"EndTimeDisplay\": \"2024-03-02T06:30:00\"\n },\n {\n \"ParticipantId\": 250,\n \"ParticipantRowNumber\": 40,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 250,\n \"PublishedIntervalId\": 327841,\n \"ExceptionID\": 920048,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T09:30:00\",\n \"Duration\": 6,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T15:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T09:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T15:30:00\"\n },\n {\n \"ParticipantId\": 250,\n \"ParticipantRowNumber\": 40,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 250,\n \"PublishedIntervalId\": 328853,\n \"ExceptionID\": 921060,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T11:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T11:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T11:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T11:15:00\"\n },\n {\n \"ParticipantId\": 250,\n \"ParticipantRowNumber\": 40,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 250,\n \"PublishedIntervalId\": 328854,\n \"ExceptionID\": 921061,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T14:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T14:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T14:15:00\",\n \"EndTimeDisplay\": \"2024-03-01T14:30:00\"\n },\n {\n \"ParticipantId\": 250,\n \"ParticipantRowNumber\": 40,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 250,\n \"PublishedIntervalId\": 328855,\n \"ExceptionID\": 921062,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-01T12:30:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T13:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T12:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T13:00:00\"\n },\n {\n \"ParticipantId\": 418,\n \"ParticipantRowNumber\": 43,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 418,\n \"PublishedIntervalId\": 327831,\n \"ExceptionID\": 920038,\n \"ExceptionTypeID\": 5,\n \"StartTime\": \"2024-03-01T15:30:00\",\n \"Duration\": 6.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#9400D3\",\n \"ExceptionTypeName\": \"Overtime\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T22:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T15:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T22:00:00\"\n },\n {\n \"ParticipantId\": 418,\n \"ParticipantRowNumber\": 43,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 418,\n \"PublishedIntervalId\": 327832,\n \"ExceptionID\": 920039,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T09:00:00\",\n \"Duration\": 6.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T15:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T09:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T15:30:00\"\n },\n {\n \"ParticipantId\": 418,\n \"ParticipantRowNumber\": 43,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 418,\n \"PublishedIntervalId\": 328829,\n \"ExceptionID\": 921036,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T17:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T18:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T17:45:00\",\n \"EndTimeDisplay\": \"2024-03-01T18:00:00\"\n },\n {\n \"ParticipantId\": 418,\n \"ParticipantRowNumber\": 43,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 418,\n \"PublishedIntervalId\": 328830,\n \"ExceptionID\": 921037,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T20:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T20:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T20:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T20:45:00\"\n },\n {\n \"ParticipantId\": 418,\n \"ParticipantRowNumber\": 43,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 418,\n \"PublishedIntervalId\": 328831,\n \"ExceptionID\": 921038,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T12:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T12:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T12:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T12:15:00\"\n },\n {\n \"ParticipantId\": 418,\n \"ParticipantRowNumber\": 43,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 418,\n \"PublishedIntervalId\": 328832,\n \"ExceptionID\": 921039,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-01T13:00:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T13:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T13:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T13:30:00\"\n },\n {\n \"ParticipantId\": 397,\n \"ParticipantRowNumber\": 44,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 397,\n \"PublishedIntervalId\": 327894,\n \"ExceptionID\": 920101,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T11:00:00\",\n \"Duration\": 4,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T15:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T11:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T15:00:00\"\n },\n {\n \"ParticipantId\": 397,\n \"ParticipantRowNumber\": 44,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 397,\n \"PublishedIntervalId\": 328909,\n \"ExceptionID\": 921116,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T13:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T13:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T13:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T13:45:00\"\n },\n {\n \"ParticipantId\": 397,\n \"ParticipantRowNumber\": 44,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 397,\n \"PublishedIntervalId\": 327893,\n \"ExceptionID\": 920100,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-02T11:00:00\",\n \"Duration\": 4,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-02T15:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T11:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T15:00:00\"\n },\n {\n \"ParticipantId\": 397,\n \"ParticipantRowNumber\": 44,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 397,\n \"PublishedIntervalId\": 328908,\n \"ExceptionID\": 921115,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-02T12:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T13:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T12:45:00\",\n \"EndTimeDisplay\": \"2024-03-02T13:00:00\"\n },\n {\n \"ParticipantId\": 361,\n \"ParticipantRowNumber\": 46,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 361,\n \"PublishedIntervalId\": 327741,\n \"ExceptionID\": 919948,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T09:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T18:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T09:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T18:00:00\"\n },\n {\n \"ParticipantId\": 361,\n \"ParticipantRowNumber\": 46,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 361,\n \"PublishedIntervalId\": 328479,\n \"ExceptionID\": 920686,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T11:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T11:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T11:15:00\",\n \"EndTimeDisplay\": \"2024-03-01T11:30:00\"\n },\n {\n \"ParticipantId\": 361,\n \"ParticipantRowNumber\": 46,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 361,\n \"PublishedIntervalId\": 328480,\n \"ExceptionID\": 920687,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-01T13:30:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T14:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T13:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T14:30:00\"\n },\n {\n \"ParticipantId\": 361,\n \"ParticipantRowNumber\": 46,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 361,\n \"PublishedIntervalId\": 328481,\n \"ExceptionID\": 920688,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T16:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T16:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T16:15:00\",\n \"EndTimeDisplay\": \"2024-03-01T16:30:00\"\n },\n {\n \"ParticipantId\": 361,\n \"ParticipantRowNumber\": 46,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 361,\n \"PublishedIntervalId\": 328482,\n \"ExceptionID\": 920689,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-01T17:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T17:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T17:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T17:45:00\"\n },\n {\n \"ParticipantId\": 361,\n \"ParticipantRowNumber\": 46,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 361,\n \"PublishedIntervalId\": 327742,\n \"ExceptionID\": 919949,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-02T09:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-02T18:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T09:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T18:00:00\"\n },\n {\n \"ParticipantId\": 361,\n \"ParticipantRowNumber\": 46,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 361,\n \"PublishedIntervalId\": 328483,\n \"ExceptionID\": 920690,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-02T11:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T12:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T11:45:00\",\n \"EndTimeDisplay\": \"2024-03-02T12:00:00\"\n },\n {\n \"ParticipantId\": 361,\n \"ParticipantRowNumber\": 46,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 361,\n \"PublishedIntervalId\": 328484,\n \"ExceptionID\": 920691,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-02T13:15:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T14:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T13:15:00\",\n \"EndTimeDisplay\": \"2024-03-02T14:15:00\"\n },\n {\n \"ParticipantId\": 361,\n \"ParticipantRowNumber\": 46,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 361,\n \"PublishedIntervalId\": 328485,\n \"ExceptionID\": 920692,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-02T16:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T16:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T16:15:00\",\n \"EndTimeDisplay\": \"2024-03-02T16:30:00\"\n },\n {\n \"ParticipantId\": 354,\n \"ParticipantRowNumber\": 49,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 354,\n \"PublishedIntervalId\": 327744,\n \"ExceptionID\": 919951,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T10:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T19:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T10:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T19:00:00\"\n },\n {\n \"ParticipantId\": 354,\n \"ParticipantRowNumber\": 49,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 354,\n \"PublishedIntervalId\": 328490,\n \"ExceptionID\": 920697,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T12:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T12:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T12:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T12:15:00\"\n },\n {\n \"ParticipantId\": 354,\n \"ParticipantRowNumber\": 49,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 354,\n \"PublishedIntervalId\": 328491,\n \"ExceptionID\": 920698,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-01T14:00:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T15:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T14:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T15:00:00\"\n },\n {\n \"ParticipantId\": 354,\n \"ParticipantRowNumber\": 49,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 354,\n \"PublishedIntervalId\": 328492,\n \"ExceptionID\": 920699,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T17:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T17:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T17:15:00\",\n \"EndTimeDisplay\": \"2024-03-01T17:30:00\"\n },\n {\n \"ParticipantId\": 354,\n \"ParticipantRowNumber\": 49,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 354,\n \"PublishedIntervalId\": 328493,\n \"ExceptionID\": 920700,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-01T13:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T13:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T13:15:00\",\n \"EndTimeDisplay\": \"2024-03-01T13:30:00\"\n },\n {\n \"ParticipantId\": 271,\n \"ParticipantRowNumber\": 51,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 271,\n \"PublishedIntervalId\": 327655,\n \"ExceptionID\": 919862,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-02-29T22:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T07:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-02-29T22:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T07:00:00\"\n },\n {\n \"ParticipantId\": 271,\n \"ParticipantRowNumber\": 51,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 271,\n \"PublishedIntervalId\": 327656,\n \"ExceptionID\": 919863,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T22:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-02T07:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T22:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T07:00:00\"\n },\n {\n \"ParticipantId\": 271,\n \"ParticipantRowNumber\": 51,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 271,\n \"PublishedIntervalId\": 328145,\n \"ExceptionID\": 920352,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T00:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T00:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T00:15:00\",\n \"EndTimeDisplay\": \"2024-03-01T00:30:00\"\n },\n {\n \"ParticipantId\": 271,\n \"ParticipantRowNumber\": 51,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 271,\n \"PublishedIntervalId\": 328146,\n \"ExceptionID\": 920353,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-01T02:30:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T03:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T02:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T03:30:00\"\n },\n {\n \"ParticipantId\": 271,\n \"ParticipantRowNumber\": 51,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 271,\n \"PublishedIntervalId\": 328147,\n \"ExceptionID\": 920354,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T05:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T05:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T05:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T05:45:00\"\n },\n {\n \"ParticipantId\": 271,\n \"ParticipantRowNumber\": 51,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 271,\n \"PublishedIntervalId\": 328148,\n \"ExceptionID\": 920355,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-01T03:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T03:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T03:15:00\",\n \"EndTimeDisplay\": \"2024-03-01T03:30:00\"\n },\n {\n \"ParticipantId\": 271,\n \"ParticipantRowNumber\": 51,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 271,\n \"PublishedIntervalId\": 328152,\n \"ExceptionID\": 920359,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-01T23:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T00:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T23:45:00\",\n \"EndTimeDisplay\": \"2024-03-02T00:00:00\"\n },\n {\n \"ParticipantId\": 271,\n \"ParticipantRowNumber\": 51,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 271,\n \"PublishedIntervalId\": 327656,\n \"ExceptionID\": 919863,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T22:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-02T07:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T22:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T07:00:00\"\n },\n {\n \"ParticipantId\": 271,\n \"ParticipantRowNumber\": 51,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 271,\n \"PublishedIntervalId\": 328149,\n \"ExceptionID\": 920356,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-02T00:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T00:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T00:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T00:15:00\"\n },\n {\n \"ParticipantId\": 271,\n \"ParticipantRowNumber\": 51,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 271,\n \"PublishedIntervalId\": 328150,\n \"ExceptionID\": 920357,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-02T02:30:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T03:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T02:30:00\",\n \"EndTimeDisplay\": \"2024-03-02T03:30:00\"\n },\n {\n \"ParticipantId\": 271,\n \"ParticipantRowNumber\": 51,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 271,\n \"PublishedIntervalId\": 328151,\n \"ExceptionID\": 920358,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-02T05:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T05:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T05:30:00\",\n \"EndTimeDisplay\": \"2024-03-02T05:45:00\"\n },\n {\n \"ParticipantId\": 449,\n \"ParticipantRowNumber\": 54,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 449,\n \"PublishedIntervalId\": 327693,\n \"ExceptionID\": 919900,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T08:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T17:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T08:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T17:00:00\"\n },\n {\n \"ParticipantId\": 449,\n \"ParticipantRowNumber\": 54,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 449,\n \"PublishedIntervalId\": 328289,\n \"ExceptionID\": 920496,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T10:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T10:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T10:15:00\",\n \"EndTimeDisplay\": \"2024-03-01T10:30:00\"\n },\n {\n \"ParticipantId\": 449,\n \"ParticipantRowNumber\": 54,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 449,\n \"PublishedIntervalId\": 328290,\n \"ExceptionID\": 920497,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-01T12:15:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T13:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T12:15:00\",\n \"EndTimeDisplay\": \"2024-03-01T13:15:00\"\n },\n {\n \"ParticipantId\": 449,\n \"ParticipantRowNumber\": 54,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 449,\n \"PublishedIntervalId\": 328291,\n \"ExceptionID\": 920498,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T15:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T15:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T15:15:00\",\n \"EndTimeDisplay\": \"2024-03-01T15:30:00\"\n },\n {\n \"ParticipantId\": 449,\n \"ParticipantRowNumber\": 54,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 449,\n \"PublishedIntervalId\": 328292,\n \"ExceptionID\": 920499,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-01T14:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T14:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T14:15:00\",\n \"EndTimeDisplay\": \"2024-03-01T14:30:00\"\n },\n {\n \"ParticipantId\": 135,\n \"ParticipantRowNumber\": 57,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 135,\n \"PublishedIntervalId\": 327776,\n \"ExceptionID\": 919983,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T13:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T21:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T13:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T21:30:00\"\n },\n {\n \"ParticipantId\": 135,\n \"ParticipantRowNumber\": 57,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 135,\n \"PublishedIntervalId\": 328616,\n \"ExceptionID\": 920823,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T15:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T15:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T15:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T15:15:00\"\n },\n {\n \"ParticipantId\": 135,\n \"ParticipantRowNumber\": 57,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 135,\n \"PublishedIntervalId\": 328617,\n \"ExceptionID\": 920824,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-01T17:15:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T17:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T17:15:00\",\n \"EndTimeDisplay\": \"2024-03-01T17:45:00\"\n },\n {\n \"ParticipantId\": 135,\n \"ParticipantRowNumber\": 57,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 135,\n \"PublishedIntervalId\": 328618,\n \"ExceptionID\": 920825,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T19:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T20:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T19:45:00\",\n \"EndTimeDisplay\": \"2024-03-01T20:00:00\"\n },\n {\n \"ParticipantId\": 135,\n \"ParticipantRowNumber\": 57,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 135,\n \"PublishedIntervalId\": 328619,\n \"ExceptionID\": 920826,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-01T13:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T13:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T13:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T13:15:00\"\n },\n {\n \"ParticipantId\": 145,\n \"ParticipantRowNumber\": 58,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 145,\n \"PublishedIntervalId\": 327796,\n \"ExceptionID\": 920003,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T04:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T12:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T04:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T12:30:00\"\n },\n {\n \"ParticipantId\": 145,\n \"ParticipantRowNumber\": 58,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 145,\n \"PublishedIntervalId\": 328696,\n \"ExceptionID\": 920903,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T06:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T06:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T06:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T06:15:00\"\n },\n {\n \"ParticipantId\": 145,\n \"ParticipantRowNumber\": 58,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 145,\n \"PublishedIntervalId\": 328697,\n \"ExceptionID\": 920904,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-01T08:30:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T09:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T08:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T09:00:00\"\n },\n {\n \"ParticipantId\": 145,\n \"ParticipantRowNumber\": 58,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 145,\n \"PublishedIntervalId\": 328698,\n \"ExceptionID\": 920905,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T11:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T11:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T11:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T11:15:00\"\n },\n {\n \"ParticipantId\": 145,\n \"ParticipantRowNumber\": 58,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 145,\n \"PublishedIntervalId\": 328699,\n \"ExceptionID\": 920906,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-01T04:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T04:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T04:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T04:15:00\"\n },\n {\n \"ParticipantId\": 352,\n \"ParticipantRowNumber\": 62,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 352,\n \"PublishedIntervalId\": 327871,\n \"ExceptionID\": 920078,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T04:00:00\",\n \"Duration\": 4,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T08:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T04:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T08:00:00\"\n },\n {\n \"ParticipantId\": 352,\n \"ParticipantRowNumber\": 62,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 352,\n \"PublishedIntervalId\": 328886,\n \"ExceptionID\": 921093,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T06:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T06:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T06:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T06:15:00\"\n },\n {\n \"ParticipantId\": 352,\n \"ParticipantRowNumber\": 62,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 352,\n \"PublishedIntervalId\": 327815,\n \"ExceptionID\": 920022,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-02T04:00:00\",\n \"Duration\": 8,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-02T12:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T04:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T12:00:00\"\n },\n {\n \"ParticipantId\": 352,\n \"ParticipantRowNumber\": 62,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 352,\n \"PublishedIntervalId\": 328772,\n \"ExceptionID\": 920979,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-02T06:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T06:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T06:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T06:15:00\"\n },\n {\n \"ParticipantId\": 352,\n \"ParticipantRowNumber\": 62,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 352,\n \"PublishedIntervalId\": 328773,\n \"ExceptionID\": 920980,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-02T08:00:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T08:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T08:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T08:30:00\"\n },\n {\n \"ParticipantId\": 352,\n \"ParticipantRowNumber\": 62,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 352,\n \"PublishedIntervalId\": 328774,\n \"ExceptionID\": 920981,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-02T10:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T10:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T10:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T10:15:00\"\n },\n {\n \"ParticipantId\": 352,\n \"ParticipantRowNumber\": 62,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 352,\n \"PublishedIntervalId\": 328775,\n \"ExceptionID\": 920982,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-02T04:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T04:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T04:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T04:15:00\"\n },\n {\n \"ParticipantId\": 171,\n \"ParticipantRowNumber\": 63,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 171,\n \"PublishedIntervalId\": 327834,\n \"ExceptionID\": 920041,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T06:00:00\",\n \"Duration\": 6.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T12:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T06:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T12:30:00\"\n },\n {\n \"ParticipantId\": 171,\n \"ParticipantRowNumber\": 63,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 171,\n \"PublishedIntervalId\": 328835,\n \"ExceptionID\": 921042,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T08:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T08:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T08:15:00\",\n \"EndTimeDisplay\": \"2024-03-01T08:30:00\"\n },\n {\n \"ParticipantId\": 171,\n \"ParticipantRowNumber\": 63,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 171,\n \"PublishedIntervalId\": 328836,\n \"ExceptionID\": 921043,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-01T11:00:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T11:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T11:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T11:30:00\"\n },\n {\n \"ParticipantId\": 195,\n \"ParticipantRowNumber\": 64,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 195,\n \"PublishedIntervalId\": 327813,\n \"ExceptionID\": 920020,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T09:00:00\",\n \"Duration\": 8,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T17:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T09:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T17:00:00\"\n },\n {\n \"ParticipantId\": 195,\n \"ParticipantRowNumber\": 64,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 195,\n \"PublishedIntervalId\": 328764,\n \"ExceptionID\": 920971,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T10:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T11:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T10:45:00\",\n \"EndTimeDisplay\": \"2024-03-01T11:00:00\"\n },\n {\n \"ParticipantId\": 195,\n \"ParticipantRowNumber\": 64,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 195,\n \"PublishedIntervalId\": 328765,\n \"ExceptionID\": 920972,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-01T12:45:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T13:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T12:45:00\",\n \"EndTimeDisplay\": \"2024-03-01T13:15:00\"\n },\n {\n \"ParticipantId\": 195,\n \"ParticipantRowNumber\": 64,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 195,\n \"PublishedIntervalId\": 328766,\n \"ExceptionID\": 920973,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T15:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T15:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T15:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T15:45:00\"\n },\n {\n \"ParticipantId\": 195,\n \"ParticipantRowNumber\": 64,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 195,\n \"PublishedIntervalId\": 328767,\n \"ExceptionID\": 920974,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-01T09:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T09:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T09:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T09:15:00\"\n },\n {\n \"ParticipantId\": 440,\n \"ParticipantRowNumber\": 66,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 440,\n \"PublishedIntervalId\": 327863,\n \"ExceptionID\": 920070,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-02T11:00:00\",\n \"Duration\": 4.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-02T15:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T11:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T15:15:00\"\n },\n {\n \"ParticipantId\": 440,\n \"ParticipantRowNumber\": 66,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 440,\n \"PublishedIntervalId\": 328878,\n \"ExceptionID\": 921085,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-02T13:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T13:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T13:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T13:15:00\"\n },\n {\n \"ParticipantId\": 185,\n \"ParticipantRowNumber\": 67,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 185,\n \"PublishedIntervalId\": 327596,\n \"ExceptionID\": 919803,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T04:00:00\",\n \"Duration\": 11.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T15:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T04:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T15:30:00\"\n },\n {\n \"ParticipantId\": 185,\n \"ParticipantRowNumber\": 67,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 185,\n \"PublishedIntervalId\": 327916,\n \"ExceptionID\": 920123,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T06:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T06:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T06:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T06:45:00\"\n },\n {\n \"ParticipantId\": 185,\n \"ParticipantRowNumber\": 67,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 185,\n \"PublishedIntervalId\": 327917,\n \"ExceptionID\": 920124,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T08:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T09:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T08:45:00\",\n \"EndTimeDisplay\": \"2024-03-01T09:00:00\"\n },\n {\n \"ParticipantId\": 185,\n \"ParticipantRowNumber\": 67,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 185,\n \"PublishedIntervalId\": 327918,\n \"ExceptionID\": 920125,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T14:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T14:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T14:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T14:15:00\"\n },\n {\n \"ParticipantId\": 185,\n \"ParticipantRowNumber\": 67,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 185,\n \"PublishedIntervalId\": 327919,\n \"ExceptionID\": 920126,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-01T11:00:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T11:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T11:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T11:30:00\"\n },\n {\n \"ParticipantId\": 450,\n \"ParticipantRowNumber\": 69,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 450,\n \"PublishedIntervalId\": 327599,\n \"ExceptionID\": 919806,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T07:00:00\",\n \"Duration\": 11,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T18:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T07:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T18:00:00\"\n },\n {\n \"ParticipantId\": 450,\n \"ParticipantRowNumber\": 69,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 450,\n \"PublishedIntervalId\": 327926,\n \"ExceptionID\": 920133,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T09:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T09:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T09:15:00\",\n \"EndTimeDisplay\": \"2024-03-01T09:30:00\"\n },\n {\n \"ParticipantId\": 450,\n \"ParticipantRowNumber\": 69,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 450,\n \"PublishedIntervalId\": 327927,\n \"ExceptionID\": 920134,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T15:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T15:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T15:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T15:15:00\"\n },\n {\n \"ParticipantId\": 450,\n \"ParticipantRowNumber\": 69,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 450,\n \"PublishedIntervalId\": 327928,\n \"ExceptionID\": 920135,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T16:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T17:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T16:45:00\",\n \"EndTimeDisplay\": \"2024-03-01T17:00:00\"\n },\n {\n \"ParticipantId\": 450,\n \"ParticipantRowNumber\": 69,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 450,\n \"PublishedIntervalId\": 327929,\n \"ExceptionID\": 920136,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-01T11:30:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T12:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T11:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T12:30:00\"\n },\n {\n \"ParticipantId\": 61,\n \"ParticipantRowNumber\": 73,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 61,\n \"PublishedIntervalId\": 327787,\n \"ExceptionID\": 919994,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T10:30:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T19:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T10:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T19:00:00\"\n },\n {\n \"ParticipantId\": 61,\n \"ParticipantRowNumber\": 73,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 61,\n \"PublishedIntervalId\": 328660,\n \"ExceptionID\": 920867,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T11:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T12:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T11:45:00\",\n \"EndTimeDisplay\": \"2024-03-01T12:00:00\"\n },\n {\n \"ParticipantId\": 61,\n \"ParticipantRowNumber\": 73,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 61,\n \"PublishedIntervalId\": 328661,\n \"ExceptionID\": 920868,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-01T14:30:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T15:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T14:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T15:00:00\"\n },\n {\n \"ParticipantId\": 61,\n \"ParticipantRowNumber\": 73,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 61,\n \"PublishedIntervalId\": 328662,\n \"ExceptionID\": 920869,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T17:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T17:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T17:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T17:15:00\"\n },\n {\n \"ParticipantId\": 61,\n \"ParticipantRowNumber\": 73,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 61,\n \"PublishedIntervalId\": 328663,\n \"ExceptionID\": 920870,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-01T10:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T10:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T10:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T10:45:00\"\n },\n {\n \"ParticipantId\": 392,\n \"ParticipantRowNumber\": 74,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 392,\n \"PublishedIntervalId\": 327716,\n \"ExceptionID\": 919923,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-02T00:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-02T09:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T00:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T09:00:00\"\n },\n {\n \"ParticipantId\": 392,\n \"ParticipantRowNumber\": 74,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 392,\n \"PublishedIntervalId\": 328380,\n \"ExceptionID\": 920587,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-02T02:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T02:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T02:15:00\",\n \"EndTimeDisplay\": \"2024-03-02T02:30:00\"\n },\n {\n \"ParticipantId\": 392,\n \"ParticipantRowNumber\": 74,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 392,\n \"PublishedIntervalId\": 328381,\n \"ExceptionID\": 920588,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-02T04:15:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T05:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T04:15:00\",\n \"EndTimeDisplay\": \"2024-03-02T05:15:00\"\n },\n {\n \"ParticipantId\": 392,\n \"ParticipantRowNumber\": 74,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 392,\n \"PublishedIntervalId\": 328382,\n \"ExceptionID\": 920589,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-02T07:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T07:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T07:15:00\",\n \"EndTimeDisplay\": \"2024-03-02T07:30:00\"\n },\n {\n \"ParticipantId\": 392,\n \"ParticipantRowNumber\": 74,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 392,\n \"PublishedIntervalId\": 328383,\n \"ExceptionID\": 920590,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-02T02:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T02:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T02:15:00\",\n \"EndTimeDisplay\": \"2024-03-02T02:30:00\"\n },\n {\n \"ParticipantId\": 58,\n \"ParticipantRowNumber\": 75,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 58,\n \"PublishedIntervalId\": 327768,\n \"ExceptionID\": 919975,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T09:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T17:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T09:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T17:30:00\"\n },\n {\n \"ParticipantId\": 58,\n \"ParticipantRowNumber\": 75,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 58,\n \"PublishedIntervalId\": 328584,\n \"ExceptionID\": 920791,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T10:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T11:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T10:45:00\",\n \"EndTimeDisplay\": \"2024-03-01T11:00:00\"\n },\n {\n \"ParticipantId\": 58,\n \"ParticipantRowNumber\": 75,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 58,\n \"PublishedIntervalId\": 328585,\n \"ExceptionID\": 920792,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-01T13:15:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T13:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T13:15:00\",\n \"EndTimeDisplay\": \"2024-03-01T13:45:00\"\n },\n {\n \"ParticipantId\": 58,\n \"ParticipantRowNumber\": 75,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 58,\n \"PublishedIntervalId\": 328586,\n \"ExceptionID\": 920793,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T15:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T16:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T15:45:00\",\n \"EndTimeDisplay\": \"2024-03-01T16:00:00\"\n },\n {\n \"ParticipantId\": 58,\n \"ParticipantRowNumber\": 75,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 58,\n \"PublishedIntervalId\": 328587,\n \"ExceptionID\": 920794,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-01T09:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T09:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T09:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T09:15:00\"\n },\n {\n \"ParticipantId\": 58,\n \"ParticipantRowNumber\": 75,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 58,\n \"PublishedIntervalId\": 334322,\n \"ExceptionID\": 939222,\n \"ExceptionTypeID\": 8,\n \"StartTime\": \"2024-03-01T09:00:00\",\n \"Duration\": 0.1,\n \"Priority\": 150,\n \"AtWork\": false,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#ff0000\",\n \"ExceptionTypeName\": \"Late\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Created by soft checkin monitor\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T09:06:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T09:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T09:06:00\"\n },\n {\n \"ParticipantId\": 58,\n \"ParticipantRowNumber\": 75,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 58,\n \"PublishedIntervalId\": 327880,\n \"ExceptionID\": 920087,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-02T07:00:00\",\n \"Duration\": 4,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-02T11:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T07:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T11:00:00\"\n },\n {\n \"ParticipantId\": 58,\n \"ParticipantRowNumber\": 75,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 58,\n \"PublishedIntervalId\": 328895,\n \"ExceptionID\": 921102,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-02T09:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T09:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T09:15:00\",\n \"EndTimeDisplay\": \"2024-03-02T09:30:00\"\n },\n {\n \"ParticipantId\": 65,\n \"ParticipantRowNumber\": 77,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 65,\n \"PublishedIntervalId\": 327805,\n \"ExceptionID\": 920012,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-02T00:00:00\",\n \"Duration\": 8.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-02T08:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T00:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T08:15:00\"\n },\n {\n \"ParticipantId\": 65,\n \"ParticipantRowNumber\": 77,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 65,\n \"PublishedIntervalId\": 328732,\n \"ExceptionID\": 920939,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-02T02:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T02:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T02:15:00\",\n \"EndTimeDisplay\": \"2024-03-02T02:30:00\"\n },\n {\n \"ParticipantId\": 65,\n \"ParticipantRowNumber\": 77,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 65,\n \"PublishedIntervalId\": 328733,\n \"ExceptionID\": 920940,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-02T03:45:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T04:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T03:45:00\",\n \"EndTimeDisplay\": \"2024-03-02T04:15:00\"\n },\n {\n \"ParticipantId\": 65,\n \"ParticipantRowNumber\": 77,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 65,\n \"PublishedIntervalId\": 328734,\n \"ExceptionID\": 920941,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-02T06:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T06:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T06:15:00\",\n \"EndTimeDisplay\": \"2024-03-02T06:30:00\"\n },\n {\n \"ParticipantId\": 65,\n \"ParticipantRowNumber\": 77,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 65,\n \"PublishedIntervalId\": 328735,\n \"ExceptionID\": 920942,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-02T00:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T00:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T00:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T00:15:00\"\n },\n {\n \"ParticipantId\": 414,\n \"ParticipantRowNumber\": 80,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 414,\n \"PublishedIntervalId\": 327617,\n \"ExceptionID\": 919824,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T15:30:00\",\n \"Duration\": 10,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-02T01:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T15:30:00\",\n \"EndTimeDisplay\": \"2024-03-02T01:30:00\"\n },\n {\n \"ParticipantId\": 414,\n \"ParticipantRowNumber\": 80,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 414,\n \"PublishedIntervalId\": 327682,\n \"ExceptionID\": 919889,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-02-29T16:30:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T01:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-02-29T16:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T01:30:00\"\n },\n {\n \"ParticipantId\": 414,\n \"ParticipantRowNumber\": 80,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 414,\n \"PublishedIntervalId\": 327898,\n \"ExceptionID\": 920105,\n \"ExceptionTypeID\": 5,\n \"StartTime\": \"2024-03-01T12:00:00\",\n \"Duration\": 3.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#9400D3\",\n \"ExceptionTypeName\": \"Overtime\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T15:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T12:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T15:30:00\"\n },\n {\n \"ParticipantId\": 414,\n \"ParticipantRowNumber\": 80,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 414,\n \"PublishedIntervalId\": 327996,\n \"ExceptionID\": 920203,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T19:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T19:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T19:15:00\",\n \"EndTimeDisplay\": \"2024-03-01T19:30:00\"\n },\n {\n \"ParticipantId\": 414,\n \"ParticipantRowNumber\": 80,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 414,\n \"PublishedIntervalId\": 327997,\n \"ExceptionID\": 920204,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-01T21:00:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T22:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T21:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T22:00:00\"\n },\n {\n \"ParticipantId\": 414,\n \"ParticipantRowNumber\": 80,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 414,\n \"PublishedIntervalId\": 328248,\n \"ExceptionID\": 920455,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-01T00:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T00:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T00:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T00:15:00\"\n },\n {\n \"ParticipantId\": 414,\n \"ParticipantRowNumber\": 80,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 414,\n \"PublishedIntervalId\": 328913,\n \"ExceptionID\": 921120,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T14:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T14:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T14:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T14:15:00\"\n },\n {\n \"ParticipantId\": 414,\n \"ParticipantRowNumber\": 80,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 414,\n \"PublishedIntervalId\": 327617,\n \"ExceptionID\": 919824,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T15:30:00\",\n \"Duration\": 10,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-02T01:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T15:30:00\",\n \"EndTimeDisplay\": \"2024-03-02T01:30:00\"\n },\n {\n \"ParticipantId\": 414,\n \"ParticipantRowNumber\": 80,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 414,\n \"PublishedIntervalId\": 327998,\n \"ExceptionID\": 920205,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-02T00:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T00:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T00:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T00:15:00\"\n },\n {\n \"ParticipantId\": 414,\n \"ParticipantRowNumber\": 80,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 414,\n \"PublishedIntervalId\": 327999,\n \"ExceptionID\": 920206,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-02T00:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T00:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T00:15:00\",\n \"EndTimeDisplay\": \"2024-03-02T00:30:00\"\n },\n {\n \"ParticipantId\": 36,\n \"ParticipantRowNumber\": 82,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 36,\n \"PublishedIntervalId\": 327811,\n \"ExceptionID\": 920018,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T11:00:00\",\n \"Duration\": 8,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T19:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T11:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T19:00:00\"\n },\n {\n \"ParticipantId\": 36,\n \"ParticipantRowNumber\": 82,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 36,\n \"PublishedIntervalId\": 328756,\n \"ExceptionID\": 920963,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T13:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T13:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T13:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T13:15:00\"\n },\n {\n \"ParticipantId\": 36,\n \"ParticipantRowNumber\": 82,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 36,\n \"PublishedIntervalId\": 328757,\n \"ExceptionID\": 920964,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-01T15:15:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T15:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T15:15:00\",\n \"EndTimeDisplay\": \"2024-03-01T15:45:00\"\n },\n {\n \"ParticipantId\": 36,\n \"ParticipantRowNumber\": 82,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 36,\n \"PublishedIntervalId\": 328758,\n \"ExceptionID\": 920965,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T17:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T17:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T17:15:00\",\n \"EndTimeDisplay\": \"2024-03-01T17:30:00\"\n },\n {\n \"ParticipantId\": 36,\n \"ParticipantRowNumber\": 82,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 36,\n \"PublishedIntervalId\": 328759,\n \"ExceptionID\": 920966,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-01T11:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T11:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T11:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T11:15:00\"\n },\n {\n \"ParticipantId\": 455,\n \"ParticipantRowNumber\": 83,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 455,\n \"PublishedIntervalId\": 327668,\n \"ExceptionID\": 919875,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T13:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T22:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T13:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T22:00:00\"\n },\n {\n \"ParticipantId\": 455,\n \"ParticipantRowNumber\": 83,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 455,\n \"PublishedIntervalId\": 328193,\n \"ExceptionID\": 920400,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T15:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T15:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T15:15:00\",\n \"EndTimeDisplay\": \"2024-03-01T15:30:00\"\n },\n {\n \"ParticipantId\": 455,\n \"ParticipantRowNumber\": 83,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 455,\n \"PublishedIntervalId\": 328194,\n \"ExceptionID\": 920401,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-01T17:30:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T18:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T17:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T18:30:00\"\n },\n {\n \"ParticipantId\": 455,\n \"ParticipantRowNumber\": 83,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 455,\n \"PublishedIntervalId\": 328195,\n \"ExceptionID\": 920402,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T20:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T20:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T20:15:00\",\n \"EndTimeDisplay\": \"2024-03-01T20:30:00\"\n },\n {\n \"ParticipantId\": 455,\n \"ParticipantRowNumber\": 83,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 455,\n \"PublishedIntervalId\": 328196,\n \"ExceptionID\": 920403,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-01T21:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T21:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T21:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T21:45:00\"\n },\n {\n \"ParticipantId\": 132,\n \"ParticipantRowNumber\": 85,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 132,\n \"PublishedIntervalId\": 327856,\n \"ExceptionID\": 920063,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T10:00:00\",\n \"Duration\": 5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T15:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T10:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T15:00:00\"\n },\n {\n \"ParticipantId\": 132,\n \"ParticipantRowNumber\": 85,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 132,\n \"PublishedIntervalId\": 328871,\n \"ExceptionID\": 921078,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T12:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T12:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T12:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T12:45:00\"\n },\n {\n \"ParticipantId\": 429,\n \"ParticipantRowNumber\": 87,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 429,\n \"PublishedIntervalId\": 327688,\n \"ExceptionID\": 919895,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T15:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-02T00:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T15:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T00:00:00\"\n },\n {\n \"ParticipantId\": 429,\n \"ParticipantRowNumber\": 87,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 429,\n \"PublishedIntervalId\": 328269,\n \"ExceptionID\": 920476,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T17:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T17:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T17:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T17:45:00\"\n },\n {\n \"ParticipantId\": 429,\n \"ParticipantRowNumber\": 87,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 429,\n \"PublishedIntervalId\": 328270,\n \"ExceptionID\": 920477,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-01T18:30:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T19:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T18:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T19:00:00\"\n },\n {\n \"ParticipantId\": 429,\n \"ParticipantRowNumber\": 87,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 429,\n \"PublishedIntervalId\": 328271,\n \"ExceptionID\": 920478,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T21:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T22:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T21:45:00\",\n \"EndTimeDisplay\": \"2024-03-01T22:00:00\"\n },\n {\n \"ParticipantId\": 429,\n \"ParticipantRowNumber\": 87,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 429,\n \"PublishedIntervalId\": 328272,\n \"ExceptionID\": 920479,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-01T15:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T15:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T15:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T15:15:00\"\n }\n ],\n \"reportParameters\": [\n {\n \"PreferredScopeType\": null,\n \"PreferredScopeId\": null,\n \"ScopeTypeName\": \"Everyone\",\n \"ScopeIdName\": \"All people defined\",\n \"ScopeIdDescription\": \"All people defined\",\n \"FromDate\": \"2024-03-01T00:00:00\",\n \"ThruDate\": \"2024-03-02T00:00:00\",\n \"TimeZoneName\": \"(GMT-06:00) Central Time (US & Canada)\",\n \"TimeZoneId\": 20\n }\n ]\n },\n \"StackTrace\": \"Stack trace here...\"\n}"},{"id":"7f6fc531-e32e-4c43-b42a-53c6464d3c53","name":"1 Activities","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","type":"text"}],"url":{"raw":"{{envName}}/api/PublishedSchedule?scopeType=1&scopeId=1&fromDate=3/1/2024&thruDate=3/2/2024&sortOption=1&isCustomSortOption=false&timeZoneId=20&suppressNoSchedules=false&classificationId=&userId=1","host":["{{envName}}"],"path":["api","PublishedSchedule"],"query":[{"key":"scopeType","value":"1","description":"REQUIRED: 0 = Participants, 1 = Activities, 2 = Supervisors, 3 = Group Members, 4 = User Tags, 5 = Individuals"},{"key":"scopeId","value":"1","description":"REQUIRED: Working in tandem with the ScopeType, ScopeID defines which ID to use. For example with scopeType 5, individuals, you can use an agent's ID."},{"key":"fromDate","value":"3/1/2024","description":"REQUIRED: Defines the start date for the report. Format is YYYY-MM-DD or M/D/YYYY."},{"key":"thruDate","value":"3/2/2024","description":"REQUIRED: Defines the end date for the report. Format is YYYY-MM-DD or M/D/YYYY."},{"key":"sortOption","value":"1","description":"Use GET AgentScheduleSortOptions to get a list of sort options."},{"key":"isCustomSortOption","value":"false","description":"REQUIRED: Defines if the sortOption is a custom field or not."},{"key":"timeZoneId","value":"20","description":"REQUIRED: Timezone code in which to format the data. Expects integer value or null."},{"key":"suppressNoSchedules","value":"false","description":"REQUIRED: Defines if agents with no scheduled events should be suppressed."},{"key":"classificationId","value":"","description":"REQUIRED: ClassificationId of the events. Can be left NULL to get all Classification Types. See GET EventTypeClassification for more details on classificationIDs."},{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruFOhLqQWk4GPon6UYIHJyzcRQg/3hp5JnI="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Tue, 26 Mar 2024 02:34:41 GMT"},{"key":"Content-Length","value":"208921"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": {\n \"rowHeaders\": [\n {\n \"ParticipantRowNumber\": 1,\n \"ScheduleDateRowNumber\": 1,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"sa_agent_id\": 278,\n \"role_id\": 100,\n \"ClassificationId\": null,\n \"tiebreaker\": 0,\n \"hire_date\": \"2016-07-11T00:00:00\",\n \"employee_id\": \"SCA21218\",\n \"agentname\": \"Areheart, Sam \",\n \"ScheduleStartTime\": null,\n \"Locked\": null,\n \"SortValue\": null\n },\n {\n \"ParticipantRowNumber\": 1,\n \"ScheduleDateRowNumber\": 2,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"sa_agent_id\": 278,\n \"role_id\": 100,\n \"ClassificationId\": null,\n \"tiebreaker\": 0,\n \"hire_date\": \"2016-07-11T00:00:00\",\n \"employee_id\": \"SCA21218\",\n \"agentname\": \"Areheart, Sam \",\n \"ScheduleStartTime\": null,\n \"Locked\": null,\n \"SortValue\": null\n },\n {\n \"ParticipantRowNumber\": 2,\n \"ScheduleDateRowNumber\": 1,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"sa_agent_id\": 156,\n \"role_id\": 100,\n \"ClassificationId\": null,\n \"tiebreaker\": 0,\n \"hire_date\": \"2015-09-21T00:00:00\",\n \"employee_id\": \"dka21094\",\n \"agentname\": \"Azzarito, Deborah \",\n \"ScheduleStartTime\": \"2024-03-01T12:00:00\",\n \"Locked\": null,\n \"SortValue\": null\n },\n {\n \"ParticipantRowNumber\": 2,\n \"ScheduleDateRowNumber\": 2,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"sa_agent_id\": 156,\n \"role_id\": 100,\n \"ClassificationId\": null,\n \"tiebreaker\": 0,\n \"hire_date\": \"2015-09-21T00:00:00\",\n \"employee_id\": \"dka21094\",\n \"agentname\": \"Azzarito, Deborah \",\n \"ScheduleStartTime\": \"2024-03-02T12:00:00\",\n \"Locked\": null,\n \"SortValue\": null\n },\n {\n \"ParticipantRowNumber\": 3,\n \"ScheduleDateRowNumber\": 1,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"sa_agent_id\": 453,\n \"role_id\": 100,\n \"ClassificationId\": null,\n \"tiebreaker\": 0,\n \"hire_date\": \"2017-06-12T00:00:00\",\n \"employee_id\": \"GAB21254\",\n \"agentname\": \"Badgett, Gregory \",\n \"ScheduleStartTime\": \"2024-03-01T08:00:00\",\n \"Locked\": null,\n \"SortValue\": null\n },\n {\n \"ParticipantRowNumber\": 3,\n \"ScheduleDateRowNumber\": 2,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"sa_agent_id\": 453,\n \"role_id\": 100,\n \"ClassificationId\": null,\n \"tiebreaker\": 0,\n \"hire_date\": 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\"ExceptionID\": 921086,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T10:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T10:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T10:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T10:15:00\"\n },\n {\n \"ParticipantId\": 453,\n \"ParticipantRowNumber\": 3,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 453,\n \"PublishedIntervalId\": 327865,\n \"ExceptionID\": 920072,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-02T09:00:00\",\n \"Duration\": 4,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-02T13:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T09:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T13:00:00\"\n },\n {\n \"ParticipantId\": 453,\n \"ParticipantRowNumber\": 3,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 453,\n \"PublishedIntervalId\": 327903,\n \"ExceptionID\": 920110,\n \"ExceptionTypeID\": 5,\n \"StartTime\": \"2024-03-02T13:00:00\",\n \"Duration\": 1,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#9400D3\",\n \"ExceptionTypeName\": \"Overtime\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-02T14:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T13:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T14:00:00\"\n },\n {\n \"ParticipantId\": 453,\n \"ParticipantRowNumber\": 3,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 453,\n \"PublishedIntervalId\": 328880,\n \"ExceptionID\": 921087,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-02T11:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T12:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T11:45:00\",\n \"EndTimeDisplay\": \"2024-03-02T12:00:00\"\n },\n {\n \"ParticipantId\": 479,\n \"ParticipantRowNumber\": 5,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 479,\n \"PublishedIntervalId\": 327675,\n \"ExceptionID\": 919882,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-02-29T23:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T08:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-02-29T23:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T08:00:00\"\n },\n {\n \"ParticipantId\": 479,\n \"ParticipantRowNumber\": 5,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 479,\n \"PublishedIntervalId\": 327676,\n \"ExceptionID\": 919883,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T23:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-02T08:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T23:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T08:00:00\"\n },\n {\n \"ParticipantId\": 479,\n \"ParticipantRowNumber\": 5,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 479,\n \"PublishedIntervalId\": 328220,\n \"ExceptionID\": 920427,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T01:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T01:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T01:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T01:15:00\"\n },\n {\n \"ParticipantId\": 479,\n \"ParticipantRowNumber\": 5,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 479,\n \"PublishedIntervalId\": 328221,\n \"ExceptionID\": 920428,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-01T02:45:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T03:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T02:45:00\",\n \"EndTimeDisplay\": \"2024-03-01T03:45:00\"\n },\n {\n \"ParticipantId\": 479,\n \"ParticipantRowNumber\": 5,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 479,\n \"PublishedIntervalId\": 328222,\n \"ExceptionID\": 920429,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T05:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T05:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T05:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T05:45:00\"\n },\n {\n \"ParticipantId\": 479,\n \"ParticipantRowNumber\": 5,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 479,\n \"PublishedIntervalId\": 328223,\n \"ExceptionID\": 920430,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-01T04:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T04:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T04:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T04:15:00\"\n },\n {\n \"ParticipantId\": 479,\n \"ParticipantRowNumber\": 5,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 479,\n \"PublishedIntervalId\": 327676,\n \"ExceptionID\": 919883,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T23:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-02T08:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T23:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T08:00:00\"\n },\n {\n \"ParticipantId\": 479,\n \"ParticipantRowNumber\": 5,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 479,\n \"PublishedIntervalId\": 327677,\n \"ExceptionID\": 919884,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-02T23:00:00\",\n \"Duration\": 1,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-03T00:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T23:00:00\",\n \"EndTimeDisplay\": \"2024-03-03T00:00:00\"\n },\n {\n \"ParticipantId\": 479,\n \"ParticipantRowNumber\": 5,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 479,\n \"PublishedIntervalId\": 328224,\n \"ExceptionID\": 920431,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-02T01:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T01:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T01:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T01:15:00\"\n },\n {\n \"ParticipantId\": 479,\n \"ParticipantRowNumber\": 5,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 479,\n \"PublishedIntervalId\": 328225,\n \"ExceptionID\": 920432,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-02T03:00:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T04:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T03:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T04:00:00\"\n },\n {\n \"ParticipantId\": 479,\n \"ParticipantRowNumber\": 5,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 479,\n \"PublishedIntervalId\": 328226,\n \"ExceptionID\": 920433,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-02T06:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T06:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T06:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T06:15:00\"\n },\n {\n \"ParticipantId\": 479,\n \"ParticipantRowNumber\": 5,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 479,\n \"PublishedIntervalId\": 328227,\n \"ExceptionID\": 920434,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-02T04:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T04:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T04:15:00\",\n \"EndTimeDisplay\": \"2024-03-02T04:30:00\"\n },\n {\n \"ParticipantId\": 479,\n \"ParticipantRowNumber\": 5,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 479,\n \"PublishedIntervalId\": 328231,\n \"ExceptionID\": 920438,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-02T23:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T23:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T23:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T23:15:00\"\n },\n {\n \"ParticipantId\": 27,\n \"ParticipantRowNumber\": 7,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 27,\n \"PublishedIntervalId\": 327792,\n \"ExceptionID\": 919999,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T09:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T17:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T09:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T17:30:00\"\n },\n {\n \"ParticipantId\": 27,\n \"ParticipantRowNumber\": 7,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 27,\n \"PublishedIntervalId\": 328680,\n \"ExceptionID\": 920887,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T11:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T11:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T11:15:00\",\n \"EndTimeDisplay\": \"2024-03-01T11:30:00\"\n },\n {\n \"ParticipantId\": 27,\n \"ParticipantRowNumber\": 7,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 27,\n \"PublishedIntervalId\": 328681,\n \"ExceptionID\": 920888,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-01T13:00:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T13:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T13:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T13:30:00\"\n },\n {\n \"ParticipantId\": 27,\n \"ParticipantRowNumber\": 7,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 27,\n \"PublishedIntervalId\": 328682,\n \"ExceptionID\": 920889,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T16:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T16:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T16:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T16:15:00\"\n },\n {\n \"ParticipantId\": 27,\n \"ParticipantRowNumber\": 7,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 27,\n \"PublishedIntervalId\": 328683,\n \"ExceptionID\": 920890,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-01T09:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T09:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T09:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T09:15:00\"\n },\n {\n \"ParticipantId\": 467,\n \"ParticipantRowNumber\": 8,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 467,\n \"PublishedIntervalId\": 327817,\n \"ExceptionID\": 920024,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-02T14:00:00\",\n \"Duration\": 8,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-02T22:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T14:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T22:00:00\"\n },\n {\n \"ParticipantId\": 467,\n \"ParticipantRowNumber\": 8,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 467,\n \"PublishedIntervalId\": 328778,\n \"ExceptionID\": 920985,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-02T16:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T16:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T16:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T16:15:00\"\n },\n {\n \"ParticipantId\": 467,\n \"ParticipantRowNumber\": 8,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 467,\n \"PublishedIntervalId\": 328779,\n \"ExceptionID\": 920986,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-02T18:00:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T19:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T18:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T19:00:00\"\n },\n {\n \"ParticipantId\": 467,\n \"ParticipantRowNumber\": 8,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 467,\n \"PublishedIntervalId\": 328780,\n \"ExceptionID\": 920987,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-02T20:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T20:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T20:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T20:15:00\"\n },\n {\n \"ParticipantId\": 391,\n \"ParticipantRowNumber\": 11,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 391,\n \"PublishedIntervalId\": 327624,\n \"ExceptionID\": 919831,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T09:00:00\",\n \"Duration\": 10,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T19:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T09:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T19:00:00\"\n },\n {\n \"ParticipantId\": 391,\n \"ParticipantRowNumber\": 11,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 391,\n \"PublishedIntervalId\": 328024,\n \"ExceptionID\": 920231,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T11:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T11:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T11:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T11:45:00\"\n },\n {\n \"ParticipantId\": 391,\n \"ParticipantRowNumber\": 11,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 391,\n \"PublishedIntervalId\": 328025,\n \"ExceptionID\": 920232,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-01T14:00:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T15:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T14:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T15:00:00\"\n },\n {\n \"ParticipantId\": 391,\n \"ParticipantRowNumber\": 11,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 391,\n \"PublishedIntervalId\": 328026,\n \"ExceptionID\": 920233,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T16:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T16:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T16:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T16:45:00\"\n },\n {\n \"ParticipantId\": 391,\n \"ParticipantRowNumber\": 11,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 391,\n \"PublishedIntervalId\": 328027,\n \"ExceptionID\": 920234,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-01T11:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T12:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T11:45:00\",\n \"EndTimeDisplay\": \"2024-03-01T12:00:00\"\n },\n {\n \"ParticipantId\": 391,\n \"ParticipantRowNumber\": 11,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 391,\n \"PublishedIntervalId\": 327850,\n \"ExceptionID\": 920057,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-02T13:00:00\",\n \"Duration\": 5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-02T18:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T13:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T18:00:00\"\n },\n {\n \"ParticipantId\": 391,\n \"ParticipantRowNumber\": 11,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 391,\n \"PublishedIntervalId\": 328865,\n \"ExceptionID\": 921072,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-02T15:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T15:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T15:30:00\",\n \"EndTimeDisplay\": \"2024-03-02T15:45:00\"\n },\n {\n \"ParticipantId\": 387,\n \"ParticipantRowNumber\": 13,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 387,\n \"PublishedIntervalId\": 327697,\n \"ExceptionID\": 919904,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-02-29T17:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T02:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-02-29T17:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T02:00:00\"\n },\n {\n \"ParticipantId\": 387,\n \"ParticipantRowNumber\": 13,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 387,\n \"PublishedIntervalId\": 327872,\n \"ExceptionID\": 920079,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T18:00:00\",\n \"Duration\": 4,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T22:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T18:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T22:00:00\"\n },\n {\n \"ParticipantId\": 387,\n \"ParticipantRowNumber\": 13,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 387,\n \"PublishedIntervalId\": 328307,\n \"ExceptionID\": 920514,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T00:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T00:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T00:15:00\",\n \"EndTimeDisplay\": \"2024-03-01T00:30:00\"\n },\n {\n \"ParticipantId\": 387,\n \"ParticipantRowNumber\": 13,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 387,\n \"PublishedIntervalId\": 328308,\n \"ExceptionID\": 920515,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-01T01:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T01:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T01:15:00\",\n \"EndTimeDisplay\": \"2024-03-01T01:30:00\"\n },\n {\n \"ParticipantId\": 387,\n \"ParticipantRowNumber\": 13,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 387,\n \"PublishedIntervalId\": 328887,\n \"ExceptionID\": 921094,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T19:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T20:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T19:45:00\",\n \"EndTimeDisplay\": \"2024-03-01T20:00:00\"\n },\n {\n \"ParticipantId\": 387,\n \"ParticipantRowNumber\": 13,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 387,\n \"PublishedIntervalId\": 327873,\n \"ExceptionID\": 920080,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-02T08:00:00\",\n \"Duration\": 4,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-02T12:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T08:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T12:00:00\"\n },\n {\n \"ParticipantId\": 387,\n \"ParticipantRowNumber\": 13,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 387,\n \"PublishedIntervalId\": 328888,\n \"ExceptionID\": 921095,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-02T10:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T10:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T10:30:00\",\n \"EndTimeDisplay\": \"2024-03-02T10:45:00\"\n },\n {\n \"ParticipantId\": 306,\n \"ParticipantRowNumber\": 16,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 306,\n \"PublishedIntervalId\": 327637,\n \"ExceptionID\": 919844,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T16:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-02T01:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T16:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T01:00:00\"\n },\n {\n \"ParticipantId\": 306,\n \"ParticipantRowNumber\": 16,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 306,\n \"PublishedIntervalId\": 328073,\n \"ExceptionID\": 920280,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T18:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T18:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T18:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T18:15:00\"\n },\n {\n \"ParticipantId\": 306,\n \"ParticipantRowNumber\": 16,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 306,\n \"PublishedIntervalId\": 328074,\n \"ExceptionID\": 920281,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-01T20:00:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T21:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T20:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T21:00:00\"\n },\n {\n \"ParticipantId\": 306,\n \"ParticipantRowNumber\": 16,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 306,\n \"PublishedIntervalId\": 328075,\n \"ExceptionID\": 920282,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T22:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T23:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T22:45:00\",\n \"EndTimeDisplay\": \"2024-03-01T23:00:00\"\n },\n {\n \"ParticipantId\": 306,\n \"ParticipantRowNumber\": 16,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 306,\n \"PublishedIntervalId\": 327637,\n \"ExceptionID\": 919844,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T16:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-02T01:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T16:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T01:00:00\"\n },\n {\n \"ParticipantId\": 306,\n \"ParticipantRowNumber\": 16,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 306,\n \"PublishedIntervalId\": 327638,\n \"ExceptionID\": 919845,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-02T16:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-03T01:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T16:00:00\",\n \"EndTimeDisplay\": \"2024-03-03T01:00:00\"\n },\n {\n \"ParticipantId\": 306,\n \"ParticipantRowNumber\": 16,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 306,\n \"PublishedIntervalId\": 328076,\n \"ExceptionID\": 920283,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-02T00:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T00:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T00:15:00\",\n \"EndTimeDisplay\": \"2024-03-02T00:30:00\"\n },\n {\n \"ParticipantId\": 306,\n \"ParticipantRowNumber\": 16,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 306,\n \"PublishedIntervalId\": 328077,\n \"ExceptionID\": 920284,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-02T18:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T18:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T18:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T18:15:00\"\n },\n {\n \"ParticipantId\": 306,\n \"ParticipantRowNumber\": 16,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 306,\n \"PublishedIntervalId\": 328078,\n \"ExceptionID\": 920285,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-02T19:30:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T20:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T19:30:00\",\n \"EndTimeDisplay\": \"2024-03-02T20:30:00\"\n },\n {\n \"ParticipantId\": 306,\n \"ParticipantRowNumber\": 16,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 306,\n \"PublishedIntervalId\": 328079,\n \"ExceptionID\": 920286,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-02T23:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T23:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T23:30:00\",\n \"EndTimeDisplay\": \"2024-03-02T23:45:00\"\n },\n {\n \"ParticipantId\": 306,\n \"ParticipantRowNumber\": 16,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 306,\n \"PublishedIntervalId\": 328080,\n \"ExceptionID\": 920287,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-02T23:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T23:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T23:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T23:15:00\"\n },\n {\n \"ParticipantId\": 432,\n \"ParticipantRowNumber\": 18,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 432,\n \"PublishedIntervalId\": 327818,\n \"ExceptionID\": 920025,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-02-29T18:00:00\",\n \"Duration\": 8,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T02:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-02-29T18:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T02:00:00\"\n },\n {\n \"ParticipantId\": 432,\n \"ParticipantRowNumber\": 18,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 432,\n \"PublishedIntervalId\": 327902,\n \"ExceptionID\": 920109,\n \"ExceptionTypeID\": 5,\n \"StartTime\": \"2024-03-01T22:00:00\",\n \"Duration\": 2,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#9400D3\",\n \"ExceptionTypeName\": \"Overtime\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-02T00:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T22:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T00:00:00\"\n },\n {\n \"ParticipantId\": 432,\n \"ParticipantRowNumber\": 18,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 432,\n \"PublishedIntervalId\": 328916,\n \"ExceptionID\": 921123,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T23:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T23:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T23:15:00\",\n \"EndTimeDisplay\": \"2024-03-01T23:30:00\"\n },\n {\n \"ParticipantId\": 51,\n \"ParticipantRowNumber\": 20,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 51,\n \"PublishedIntervalId\": 327790,\n \"ExceptionID\": 919997,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T09:30:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T18:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T09:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T18:00:00\"\n },\n {\n \"ParticipantId\": 51,\n \"ParticipantRowNumber\": 20,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 51,\n \"PublishedIntervalId\": 328672,\n \"ExceptionID\": 920879,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T12:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T12:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T12:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T12:15:00\"\n },\n {\n \"ParticipantId\": 51,\n \"ParticipantRowNumber\": 20,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 51,\n \"PublishedIntervalId\": 328673,\n \"ExceptionID\": 920880,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-01T13:30:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T14:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T13:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T14:00:00\"\n },\n {\n \"ParticipantId\": 51,\n \"ParticipantRowNumber\": 20,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 51,\n \"PublishedIntervalId\": 328674,\n \"ExceptionID\": 920881,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T16:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T16:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T16:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T16:15:00\"\n },\n {\n \"ParticipantId\": 51,\n \"ParticipantRowNumber\": 20,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 51,\n \"PublishedIntervalId\": 328675,\n \"ExceptionID\": 920882,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-01T09:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T09:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T09:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T09:45:00\"\n },\n {\n \"ParticipantId\": 136,\n \"ParticipantRowNumber\": 22,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 136,\n \"PublishedIntervalId\": 327822,\n \"ExceptionID\": 920029,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T16:00:00\",\n \"Duration\": 8,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-02T00:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T16:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T00:00:00\"\n },\n {\n \"ParticipantId\": 136,\n \"ParticipantRowNumber\": 22,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 136,\n \"PublishedIntervalId\": 328797,\n \"ExceptionID\": 921004,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T17:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T17:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T17:15:00\",\n \"EndTimeDisplay\": \"2024-03-01T17:30:00\"\n },\n {\n \"ParticipantId\": 136,\n \"ParticipantRowNumber\": 22,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 136,\n \"PublishedIntervalId\": 328798,\n \"ExceptionID\": 921005,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-01T19:30:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T20:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T19:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T20:00:00\"\n },\n {\n \"ParticipantId\": 136,\n \"ParticipantRowNumber\": 22,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 136,\n \"PublishedIntervalId\": 328799,\n \"ExceptionID\": 921006,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T22:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T23:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T22:45:00\",\n \"EndTimeDisplay\": \"2024-03-01T23:00:00\"\n },\n {\n \"ParticipantId\": 136,\n \"ParticipantRowNumber\": 22,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 136,\n \"PublishedIntervalId\": 328800,\n \"ExceptionID\": 921007,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-01T16:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T16:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T16:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T16:15:00\"\n },\n {\n \"ParticipantId\": 144,\n \"ParticipantRowNumber\": 24,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 144,\n \"PublishedIntervalId\": 327757,\n \"ExceptionID\": 919964,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-02-29T16:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T01:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-02-29T16:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T01:00:00\"\n },\n {\n \"ParticipantId\": 144,\n \"ParticipantRowNumber\": 24,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 144,\n \"PublishedIntervalId\": 327886,\n \"ExceptionID\": 920093,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T20:00:00\",\n \"Duration\": 4,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-02T00:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T20:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T00:00:00\"\n },\n {\n \"ParticipantId\": 144,\n \"ParticipantRowNumber\": 24,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 144,\n \"PublishedIntervalId\": 328901,\n \"ExceptionID\": 921108,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T22:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T22:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T22:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T22:15:00\"\n },\n {\n \"ParticipantId\": 353,\n \"ParticipantRowNumber\": 25,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 353,\n \"PublishedIntervalId\": 327621,\n \"ExceptionID\": 919828,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T08:00:00\",\n \"Duration\": 10,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T18:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T08:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T18:00:00\"\n },\n {\n \"ParticipantId\": 353,\n \"ParticipantRowNumber\": 25,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 353,\n \"PublishedIntervalId\": 328012,\n \"ExceptionID\": 920219,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T10:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T10:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T10:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T10:45:00\"\n },\n {\n \"ParticipantId\": 353,\n \"ParticipantRowNumber\": 25,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 353,\n \"PublishedIntervalId\": 328013,\n \"ExceptionID\": 920220,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-01T13:00:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T14:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T13:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T14:00:00\"\n },\n {\n \"ParticipantId\": 353,\n \"ParticipantRowNumber\": 25,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 353,\n \"PublishedIntervalId\": 328014,\n \"ExceptionID\": 920221,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T15:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T15:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T15:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T15:45:00\"\n },\n {\n \"ParticipantId\": 353,\n \"ParticipantRowNumber\": 25,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 353,\n \"PublishedIntervalId\": 328015,\n \"ExceptionID\": 920222,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-01T08:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T09:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T08:45:00\",\n \"EndTimeDisplay\": \"2024-03-01T09:00:00\"\n },\n {\n \"ParticipantId\": 155,\n \"ParticipantRowNumber\": 27,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 155,\n \"PublishedIntervalId\": 327847,\n \"ExceptionID\": 920054,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T07:00:00\",\n \"Duration\": 5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T12:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T07:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T12:00:00\"\n },\n {\n \"ParticipantId\": 155,\n \"ParticipantRowNumber\": 27,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 155,\n \"PublishedIntervalId\": 328862,\n \"ExceptionID\": 921069,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T08:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T09:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T08:45:00\",\n \"EndTimeDisplay\": \"2024-03-01T09:00:00\"\n },\n {\n \"ParticipantId\": 155,\n \"ParticipantRowNumber\": 27,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 155,\n \"PublishedIntervalId\": 327885,\n \"ExceptionID\": 920092,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-02T08:00:00\",\n \"Duration\": 4,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-02T12:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T08:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T12:00:00\"\n },\n {\n \"ParticipantId\": 155,\n \"ParticipantRowNumber\": 27,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 155,\n \"PublishedIntervalId\": 328900,\n \"ExceptionID\": 921107,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-02T10:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T10:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T10:15:00\",\n \"EndTimeDisplay\": \"2024-03-02T10:30:00\"\n },\n {\n \"ParticipantId\": 71,\n \"ParticipantRowNumber\": 28,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 71,\n \"PublishedIntervalId\": 327784,\n \"ExceptionID\": 919991,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T09:30:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T18:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T09:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T18:00:00\"\n },\n {\n \"ParticipantId\": 71,\n \"ParticipantRowNumber\": 28,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 71,\n \"PublishedIntervalId\": 328648,\n \"ExceptionID\": 920855,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T11:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T12:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T11:45:00\",\n \"EndTimeDisplay\": \"2024-03-01T12:00:00\"\n },\n {\n \"ParticipantId\": 71,\n \"ParticipantRowNumber\": 28,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 71,\n \"PublishedIntervalId\": 328649,\n \"ExceptionID\": 920856,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-01T14:30:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T15:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T14:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T15:00:00\"\n },\n {\n \"ParticipantId\": 71,\n \"ParticipantRowNumber\": 28,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 71,\n \"PublishedIntervalId\": 328650,\n \"ExceptionID\": 920857,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T16:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T16:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T16:15:00\",\n \"EndTimeDisplay\": \"2024-03-01T16:30:00\"\n },\n {\n \"ParticipantId\": 71,\n \"ParticipantRowNumber\": 28,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 71,\n \"PublishedIntervalId\": 328651,\n \"ExceptionID\": 920858,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-01T09:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T09:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T09:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T09:45:00\"\n },\n {\n \"ParticipantId\": 405,\n \"ParticipantRowNumber\": 30,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 405,\n \"PublishedIntervalId\": 327869,\n \"ExceptionID\": 920076,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T10:00:00\",\n \"Duration\": 4,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T14:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T10:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T14:00:00\"\n },\n {\n \"ParticipantId\": 405,\n \"ParticipantRowNumber\": 30,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 405,\n \"PublishedIntervalId\": 328884,\n \"ExceptionID\": 921091,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T12:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T12:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T12:15:00\",\n \"EndTimeDisplay\": \"2024-03-01T12:30:00\"\n },\n {\n \"ParticipantId\": 80,\n \"ParticipantRowNumber\": 33,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 80,\n \"PublishedIntervalId\": 327879,\n \"ExceptionID\": 920086,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-02T05:00:00\",\n \"Duration\": 4,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-02T09:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T05:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T09:00:00\"\n },\n {\n \"ParticipantId\": 80,\n \"ParticipantRowNumber\": 33,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 80,\n \"PublishedIntervalId\": 328894,\n \"ExceptionID\": 921101,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-02T07:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T07:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T07:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T07:15:00\"\n },\n {\n \"ParticipantId\": 91,\n \"ParticipantRowNumber\": 38,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 91,\n \"PublishedIntervalId\": 327614,\n \"ExceptionID\": 919821,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T06:00:00\",\n \"Duration\": 10,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T16:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T06:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T16:00:00\"\n },\n {\n \"ParticipantId\": 91,\n \"ParticipantRowNumber\": 38,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 91,\n \"PublishedIntervalId\": 327984,\n \"ExceptionID\": 920191,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T08:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T08:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T08:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T08:45:00\"\n },\n {\n \"ParticipantId\": 91,\n \"ParticipantRowNumber\": 38,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 91,\n \"PublishedIntervalId\": 327985,\n \"ExceptionID\": 920192,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-01T11:00:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T12:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T11:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T12:00:00\"\n },\n {\n \"ParticipantId\": 91,\n \"ParticipantRowNumber\": 38,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 91,\n \"PublishedIntervalId\": 327986,\n \"ExceptionID\": 920193,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T14:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T14:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T14:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T14:15:00\"\n },\n {\n \"ParticipantId\": 91,\n \"ParticipantRowNumber\": 38,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 91,\n \"PublishedIntervalId\": 327987,\n \"ExceptionID\": 920194,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-01T06:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T06:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T06:15:00\",\n \"EndTimeDisplay\": \"2024-03-01T06:30:00\"\n },\n {\n \"ParticipantId\": 91,\n \"ParticipantRowNumber\": 38,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 91,\n \"PublishedIntervalId\": 327615,\n \"ExceptionID\": 919822,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-02T06:00:00\",\n \"Duration\": 10,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-02T16:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T06:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T16:00:00\"\n },\n {\n \"ParticipantId\": 91,\n \"ParticipantRowNumber\": 38,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 91,\n \"PublishedIntervalId\": 327988,\n \"ExceptionID\": 920195,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-02T08:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T08:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T08:30:00\",\n \"EndTimeDisplay\": \"2024-03-02T08:45:00\"\n },\n {\n \"ParticipantId\": 91,\n \"ParticipantRowNumber\": 38,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 91,\n \"PublishedIntervalId\": 327989,\n \"ExceptionID\": 920196,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-02T11:00:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T12:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T11:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T12:00:00\"\n },\n {\n \"ParticipantId\": 91,\n \"ParticipantRowNumber\": 38,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 91,\n \"PublishedIntervalId\": 327990,\n \"ExceptionID\": 920197,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-02T14:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T14:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T14:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T14:15:00\"\n },\n {\n \"ParticipantId\": 91,\n \"ParticipantRowNumber\": 38,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 91,\n \"PublishedIntervalId\": 327991,\n \"ExceptionID\": 920198,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-02T06:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T06:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T06:15:00\",\n \"EndTimeDisplay\": \"2024-03-02T06:30:00\"\n },\n {\n \"ParticipantId\": 250,\n \"ParticipantRowNumber\": 40,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 250,\n \"PublishedIntervalId\": 327841,\n \"ExceptionID\": 920048,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T09:30:00\",\n \"Duration\": 6,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T15:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T09:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T15:30:00\"\n },\n {\n \"ParticipantId\": 250,\n \"ParticipantRowNumber\": 40,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 250,\n \"PublishedIntervalId\": 328853,\n \"ExceptionID\": 921060,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T11:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T11:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T11:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T11:15:00\"\n },\n {\n \"ParticipantId\": 250,\n \"ParticipantRowNumber\": 40,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 250,\n \"PublishedIntervalId\": 328854,\n \"ExceptionID\": 921061,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T14:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T14:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T14:15:00\",\n \"EndTimeDisplay\": \"2024-03-01T14:30:00\"\n },\n {\n \"ParticipantId\": 250,\n \"ParticipantRowNumber\": 40,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 250,\n \"PublishedIntervalId\": 328855,\n \"ExceptionID\": 921062,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-01T12:30:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T13:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T12:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T13:00:00\"\n },\n {\n \"ParticipantId\": 418,\n \"ParticipantRowNumber\": 43,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 418,\n \"PublishedIntervalId\": 327831,\n \"ExceptionID\": 920038,\n \"ExceptionTypeID\": 5,\n \"StartTime\": \"2024-03-01T15:30:00\",\n \"Duration\": 6.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#9400D3\",\n \"ExceptionTypeName\": \"Overtime\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T22:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T15:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T22:00:00\"\n },\n {\n \"ParticipantId\": 418,\n \"ParticipantRowNumber\": 43,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 418,\n \"PublishedIntervalId\": 327832,\n \"ExceptionID\": 920039,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T09:00:00\",\n \"Duration\": 6.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T15:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T09:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T15:30:00\"\n },\n {\n \"ParticipantId\": 418,\n \"ParticipantRowNumber\": 43,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 418,\n \"PublishedIntervalId\": 328829,\n \"ExceptionID\": 921036,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T17:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T18:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T17:45:00\",\n \"EndTimeDisplay\": \"2024-03-01T18:00:00\"\n },\n {\n \"ParticipantId\": 418,\n \"ParticipantRowNumber\": 43,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 418,\n \"PublishedIntervalId\": 328830,\n \"ExceptionID\": 921037,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T20:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T20:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T20:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T20:45:00\"\n },\n {\n \"ParticipantId\": 418,\n \"ParticipantRowNumber\": 43,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 418,\n \"PublishedIntervalId\": 328831,\n \"ExceptionID\": 921038,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T12:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T12:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T12:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T12:15:00\"\n },\n {\n \"ParticipantId\": 418,\n \"ParticipantRowNumber\": 43,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 418,\n \"PublishedIntervalId\": 328832,\n \"ExceptionID\": 921039,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-01T13:00:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T13:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T13:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T13:30:00\"\n },\n {\n \"ParticipantId\": 397,\n \"ParticipantRowNumber\": 44,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 397,\n \"PublishedIntervalId\": 327894,\n \"ExceptionID\": 920101,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T11:00:00\",\n \"Duration\": 4,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T15:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T11:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T15:00:00\"\n },\n {\n \"ParticipantId\": 397,\n \"ParticipantRowNumber\": 44,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 397,\n \"PublishedIntervalId\": 328909,\n \"ExceptionID\": 921116,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T13:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T13:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T13:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T13:45:00\"\n },\n {\n \"ParticipantId\": 397,\n \"ParticipantRowNumber\": 44,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 397,\n \"PublishedIntervalId\": 327893,\n \"ExceptionID\": 920100,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-02T11:00:00\",\n \"Duration\": 4,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-02T15:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T11:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T15:00:00\"\n },\n {\n \"ParticipantId\": 397,\n \"ParticipantRowNumber\": 44,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 397,\n \"PublishedIntervalId\": 328908,\n \"ExceptionID\": 921115,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-02T12:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T13:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T12:45:00\",\n \"EndTimeDisplay\": \"2024-03-02T13:00:00\"\n },\n {\n \"ParticipantId\": 361,\n \"ParticipantRowNumber\": 46,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 361,\n \"PublishedIntervalId\": 327741,\n \"ExceptionID\": 919948,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T09:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T18:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T09:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T18:00:00\"\n },\n {\n \"ParticipantId\": 361,\n \"ParticipantRowNumber\": 46,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 361,\n \"PublishedIntervalId\": 328479,\n \"ExceptionID\": 920686,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T11:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T11:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T11:15:00\",\n \"EndTimeDisplay\": \"2024-03-01T11:30:00\"\n },\n {\n \"ParticipantId\": 361,\n \"ParticipantRowNumber\": 46,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 361,\n \"PublishedIntervalId\": 328480,\n \"ExceptionID\": 920687,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-01T13:30:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T14:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T13:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T14:30:00\"\n },\n {\n \"ParticipantId\": 361,\n \"ParticipantRowNumber\": 46,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 361,\n \"PublishedIntervalId\": 328481,\n \"ExceptionID\": 920688,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T16:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T16:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T16:15:00\",\n \"EndTimeDisplay\": \"2024-03-01T16:30:00\"\n },\n {\n \"ParticipantId\": 361,\n \"ParticipantRowNumber\": 46,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 361,\n \"PublishedIntervalId\": 328482,\n \"ExceptionID\": 920689,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-01T17:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T17:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T17:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T17:45:00\"\n },\n {\n \"ParticipantId\": 361,\n \"ParticipantRowNumber\": 46,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 361,\n \"PublishedIntervalId\": 327742,\n \"ExceptionID\": 919949,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-02T09:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-02T18:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T09:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T18:00:00\"\n },\n {\n \"ParticipantId\": 361,\n \"ParticipantRowNumber\": 46,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 361,\n \"PublishedIntervalId\": 328483,\n \"ExceptionID\": 920690,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-02T11:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T12:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T11:45:00\",\n \"EndTimeDisplay\": \"2024-03-02T12:00:00\"\n },\n {\n \"ParticipantId\": 361,\n \"ParticipantRowNumber\": 46,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 361,\n \"PublishedIntervalId\": 328484,\n \"ExceptionID\": 920691,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-02T13:15:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T14:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T13:15:00\",\n \"EndTimeDisplay\": \"2024-03-02T14:15:00\"\n },\n {\n \"ParticipantId\": 361,\n \"ParticipantRowNumber\": 46,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 361,\n \"PublishedIntervalId\": 328485,\n \"ExceptionID\": 920692,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-02T16:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T16:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T16:15:00\",\n \"EndTimeDisplay\": \"2024-03-02T16:30:00\"\n },\n {\n \"ParticipantId\": 354,\n \"ParticipantRowNumber\": 49,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 354,\n \"PublishedIntervalId\": 327744,\n \"ExceptionID\": 919951,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T10:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T19:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T10:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T19:00:00\"\n },\n {\n \"ParticipantId\": 354,\n \"ParticipantRowNumber\": 49,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 354,\n \"PublishedIntervalId\": 328490,\n \"ExceptionID\": 920697,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T12:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T12:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T12:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T12:15:00\"\n },\n {\n \"ParticipantId\": 354,\n \"ParticipantRowNumber\": 49,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 354,\n \"PublishedIntervalId\": 328491,\n \"ExceptionID\": 920698,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-01T14:00:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T15:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T14:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T15:00:00\"\n },\n {\n \"ParticipantId\": 354,\n \"ParticipantRowNumber\": 49,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 354,\n \"PublishedIntervalId\": 328492,\n \"ExceptionID\": 920699,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T17:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T17:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T17:15:00\",\n \"EndTimeDisplay\": \"2024-03-01T17:30:00\"\n },\n {\n \"ParticipantId\": 354,\n \"ParticipantRowNumber\": 49,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 354,\n \"PublishedIntervalId\": 328493,\n \"ExceptionID\": 920700,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-01T13:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T13:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T13:15:00\",\n \"EndTimeDisplay\": \"2024-03-01T13:30:00\"\n },\n {\n \"ParticipantId\": 271,\n \"ParticipantRowNumber\": 51,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 271,\n \"PublishedIntervalId\": 327655,\n \"ExceptionID\": 919862,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-02-29T22:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T07:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-02-29T22:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T07:00:00\"\n },\n {\n \"ParticipantId\": 271,\n \"ParticipantRowNumber\": 51,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 271,\n \"PublishedIntervalId\": 327656,\n \"ExceptionID\": 919863,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T22:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-02T07:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T22:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T07:00:00\"\n },\n {\n \"ParticipantId\": 271,\n \"ParticipantRowNumber\": 51,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 271,\n \"PublishedIntervalId\": 328145,\n \"ExceptionID\": 920352,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T00:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T00:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T00:15:00\",\n \"EndTimeDisplay\": \"2024-03-01T00:30:00\"\n },\n {\n \"ParticipantId\": 271,\n \"ParticipantRowNumber\": 51,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 271,\n \"PublishedIntervalId\": 328146,\n \"ExceptionID\": 920353,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-01T02:30:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T03:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T02:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T03:30:00\"\n },\n {\n \"ParticipantId\": 271,\n \"ParticipantRowNumber\": 51,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 271,\n \"PublishedIntervalId\": 328147,\n \"ExceptionID\": 920354,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T05:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T05:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T05:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T05:45:00\"\n },\n {\n \"ParticipantId\": 271,\n \"ParticipantRowNumber\": 51,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 271,\n \"PublishedIntervalId\": 328148,\n \"ExceptionID\": 920355,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-01T03:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T03:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T03:15:00\",\n \"EndTimeDisplay\": \"2024-03-01T03:30:00\"\n },\n {\n \"ParticipantId\": 271,\n \"ParticipantRowNumber\": 51,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 271,\n \"PublishedIntervalId\": 328152,\n \"ExceptionID\": 920359,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-01T23:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T00:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T23:45:00\",\n \"EndTimeDisplay\": \"2024-03-02T00:00:00\"\n },\n {\n \"ParticipantId\": 271,\n \"ParticipantRowNumber\": 51,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 271,\n \"PublishedIntervalId\": 327656,\n \"ExceptionID\": 919863,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T22:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-02T07:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T22:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T07:00:00\"\n },\n {\n \"ParticipantId\": 271,\n \"ParticipantRowNumber\": 51,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 271,\n \"PublishedIntervalId\": 328149,\n \"ExceptionID\": 920356,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-02T00:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T00:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T00:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T00:15:00\"\n },\n {\n \"ParticipantId\": 271,\n \"ParticipantRowNumber\": 51,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 271,\n \"PublishedIntervalId\": 328150,\n \"ExceptionID\": 920357,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-02T02:30:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T03:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T02:30:00\",\n \"EndTimeDisplay\": \"2024-03-02T03:30:00\"\n },\n {\n \"ParticipantId\": 271,\n \"ParticipantRowNumber\": 51,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 271,\n \"PublishedIntervalId\": 328151,\n \"ExceptionID\": 920358,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-02T05:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T05:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T05:30:00\",\n \"EndTimeDisplay\": \"2024-03-02T05:45:00\"\n },\n {\n \"ParticipantId\": 449,\n \"ParticipantRowNumber\": 54,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 449,\n \"PublishedIntervalId\": 327693,\n \"ExceptionID\": 919900,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T08:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T17:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T08:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T17:00:00\"\n },\n {\n \"ParticipantId\": 449,\n \"ParticipantRowNumber\": 54,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 449,\n \"PublishedIntervalId\": 328289,\n \"ExceptionID\": 920496,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T10:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T10:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T10:15:00\",\n \"EndTimeDisplay\": \"2024-03-01T10:30:00\"\n },\n {\n \"ParticipantId\": 449,\n \"ParticipantRowNumber\": 54,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 449,\n \"PublishedIntervalId\": 328290,\n \"ExceptionID\": 920497,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-01T12:15:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T13:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T12:15:00\",\n \"EndTimeDisplay\": \"2024-03-01T13:15:00\"\n },\n {\n \"ParticipantId\": 449,\n \"ParticipantRowNumber\": 54,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 449,\n \"PublishedIntervalId\": 328291,\n \"ExceptionID\": 920498,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T15:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T15:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T15:15:00\",\n \"EndTimeDisplay\": \"2024-03-01T15:30:00\"\n },\n {\n \"ParticipantId\": 449,\n \"ParticipantRowNumber\": 54,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 449,\n \"PublishedIntervalId\": 328292,\n \"ExceptionID\": 920499,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-01T14:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T14:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T14:15:00\",\n \"EndTimeDisplay\": \"2024-03-01T14:30:00\"\n },\n {\n \"ParticipantId\": 135,\n \"ParticipantRowNumber\": 57,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 135,\n \"PublishedIntervalId\": 327776,\n \"ExceptionID\": 919983,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T13:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T21:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T13:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T21:30:00\"\n },\n {\n \"ParticipantId\": 135,\n \"ParticipantRowNumber\": 57,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 135,\n \"PublishedIntervalId\": 328616,\n \"ExceptionID\": 920823,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T15:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T15:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T15:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T15:15:00\"\n },\n {\n \"ParticipantId\": 135,\n \"ParticipantRowNumber\": 57,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 135,\n \"PublishedIntervalId\": 328617,\n \"ExceptionID\": 920824,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-01T17:15:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T17:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T17:15:00\",\n \"EndTimeDisplay\": \"2024-03-01T17:45:00\"\n },\n {\n \"ParticipantId\": 135,\n \"ParticipantRowNumber\": 57,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 135,\n \"PublishedIntervalId\": 328618,\n \"ExceptionID\": 920825,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T19:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T20:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T19:45:00\",\n \"EndTimeDisplay\": \"2024-03-01T20:00:00\"\n },\n {\n \"ParticipantId\": 135,\n \"ParticipantRowNumber\": 57,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 135,\n \"PublishedIntervalId\": 328619,\n \"ExceptionID\": 920826,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-01T13:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T13:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T13:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T13:15:00\"\n },\n {\n \"ParticipantId\": 145,\n \"ParticipantRowNumber\": 58,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 145,\n \"PublishedIntervalId\": 327796,\n \"ExceptionID\": 920003,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T04:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T12:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T04:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T12:30:00\"\n },\n {\n \"ParticipantId\": 145,\n \"ParticipantRowNumber\": 58,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 145,\n \"PublishedIntervalId\": 328696,\n \"ExceptionID\": 920903,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T06:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T06:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T06:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T06:15:00\"\n },\n {\n \"ParticipantId\": 145,\n \"ParticipantRowNumber\": 58,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 145,\n \"PublishedIntervalId\": 328697,\n \"ExceptionID\": 920904,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-01T08:30:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T09:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T08:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T09:00:00\"\n },\n {\n \"ParticipantId\": 145,\n \"ParticipantRowNumber\": 58,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 145,\n \"PublishedIntervalId\": 328698,\n \"ExceptionID\": 920905,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T11:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T11:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T11:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T11:15:00\"\n },\n {\n \"ParticipantId\": 145,\n \"ParticipantRowNumber\": 58,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 145,\n \"PublishedIntervalId\": 328699,\n \"ExceptionID\": 920906,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-01T04:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T04:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T04:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T04:15:00\"\n },\n {\n \"ParticipantId\": 352,\n \"ParticipantRowNumber\": 62,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 352,\n \"PublishedIntervalId\": 327871,\n \"ExceptionID\": 920078,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T04:00:00\",\n \"Duration\": 4,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T08:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T04:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T08:00:00\"\n },\n {\n \"ParticipantId\": 352,\n \"ParticipantRowNumber\": 62,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 352,\n \"PublishedIntervalId\": 328886,\n \"ExceptionID\": 921093,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T06:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T06:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T06:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T06:15:00\"\n },\n {\n \"ParticipantId\": 352,\n \"ParticipantRowNumber\": 62,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 352,\n \"PublishedIntervalId\": 327815,\n \"ExceptionID\": 920022,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-02T04:00:00\",\n \"Duration\": 8,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-02T12:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T04:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T12:00:00\"\n },\n {\n \"ParticipantId\": 352,\n \"ParticipantRowNumber\": 62,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 352,\n \"PublishedIntervalId\": 328772,\n \"ExceptionID\": 920979,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-02T06:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T06:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T06:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T06:15:00\"\n },\n {\n \"ParticipantId\": 352,\n \"ParticipantRowNumber\": 62,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 352,\n \"PublishedIntervalId\": 328773,\n \"ExceptionID\": 920980,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-02T08:00:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T08:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T08:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T08:30:00\"\n },\n {\n \"ParticipantId\": 352,\n \"ParticipantRowNumber\": 62,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 352,\n \"PublishedIntervalId\": 328774,\n \"ExceptionID\": 920981,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-02T10:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T10:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T10:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T10:15:00\"\n },\n {\n \"ParticipantId\": 352,\n \"ParticipantRowNumber\": 62,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 352,\n \"PublishedIntervalId\": 328775,\n \"ExceptionID\": 920982,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-02T04:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T04:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T04:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T04:15:00\"\n },\n {\n \"ParticipantId\": 171,\n \"ParticipantRowNumber\": 63,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 171,\n \"PublishedIntervalId\": 327834,\n \"ExceptionID\": 920041,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T06:00:00\",\n \"Duration\": 6.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T12:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T06:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T12:30:00\"\n },\n {\n \"ParticipantId\": 171,\n \"ParticipantRowNumber\": 63,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 171,\n \"PublishedIntervalId\": 328835,\n \"ExceptionID\": 921042,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T08:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T08:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T08:15:00\",\n \"EndTimeDisplay\": \"2024-03-01T08:30:00\"\n },\n {\n \"ParticipantId\": 171,\n \"ParticipantRowNumber\": 63,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 171,\n \"PublishedIntervalId\": 328836,\n \"ExceptionID\": 921043,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-01T11:00:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T11:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T11:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T11:30:00\"\n },\n {\n \"ParticipantId\": 195,\n \"ParticipantRowNumber\": 64,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 195,\n \"PublishedIntervalId\": 327813,\n \"ExceptionID\": 920020,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T09:00:00\",\n \"Duration\": 8,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T17:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T09:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T17:00:00\"\n },\n {\n \"ParticipantId\": 195,\n \"ParticipantRowNumber\": 64,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 195,\n \"PublishedIntervalId\": 328764,\n \"ExceptionID\": 920971,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T10:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T11:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T10:45:00\",\n \"EndTimeDisplay\": \"2024-03-01T11:00:00\"\n },\n {\n \"ParticipantId\": 195,\n \"ParticipantRowNumber\": 64,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 195,\n \"PublishedIntervalId\": 328765,\n \"ExceptionID\": 920972,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-01T12:45:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T13:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T12:45:00\",\n \"EndTimeDisplay\": \"2024-03-01T13:15:00\"\n },\n {\n \"ParticipantId\": 195,\n \"ParticipantRowNumber\": 64,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 195,\n \"PublishedIntervalId\": 328766,\n \"ExceptionID\": 920973,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T15:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T15:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T15:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T15:45:00\"\n },\n {\n \"ParticipantId\": 195,\n \"ParticipantRowNumber\": 64,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 195,\n \"PublishedIntervalId\": 328767,\n \"ExceptionID\": 920974,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-01T09:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T09:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T09:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T09:15:00\"\n },\n {\n \"ParticipantId\": 440,\n \"ParticipantRowNumber\": 66,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 440,\n \"PublishedIntervalId\": 327863,\n \"ExceptionID\": 920070,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-02T11:00:00\",\n \"Duration\": 4.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-02T15:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T11:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T15:15:00\"\n },\n {\n \"ParticipantId\": 440,\n \"ParticipantRowNumber\": 66,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 440,\n \"PublishedIntervalId\": 328878,\n \"ExceptionID\": 921085,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-02T13:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T13:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T13:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T13:15:00\"\n },\n {\n \"ParticipantId\": 185,\n \"ParticipantRowNumber\": 67,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 185,\n \"PublishedIntervalId\": 327596,\n \"ExceptionID\": 919803,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T04:00:00\",\n \"Duration\": 11.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T15:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T04:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T15:30:00\"\n },\n {\n \"ParticipantId\": 185,\n \"ParticipantRowNumber\": 67,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 185,\n \"PublishedIntervalId\": 327916,\n \"ExceptionID\": 920123,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T06:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T06:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T06:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T06:45:00\"\n },\n {\n \"ParticipantId\": 185,\n \"ParticipantRowNumber\": 67,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 185,\n \"PublishedIntervalId\": 327917,\n \"ExceptionID\": 920124,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T08:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T09:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T08:45:00\",\n \"EndTimeDisplay\": \"2024-03-01T09:00:00\"\n },\n {\n \"ParticipantId\": 185,\n \"ParticipantRowNumber\": 67,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 185,\n \"PublishedIntervalId\": 327918,\n \"ExceptionID\": 920125,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T14:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T14:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T14:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T14:15:00\"\n },\n {\n \"ParticipantId\": 185,\n \"ParticipantRowNumber\": 67,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 185,\n \"PublishedIntervalId\": 327919,\n \"ExceptionID\": 920126,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-01T11:00:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T11:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T11:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T11:30:00\"\n },\n {\n \"ParticipantId\": 450,\n \"ParticipantRowNumber\": 69,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 450,\n \"PublishedIntervalId\": 327599,\n \"ExceptionID\": 919806,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T07:00:00\",\n \"Duration\": 11,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T18:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T07:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T18:00:00\"\n },\n {\n \"ParticipantId\": 450,\n \"ParticipantRowNumber\": 69,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 450,\n \"PublishedIntervalId\": 327926,\n \"ExceptionID\": 920133,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T09:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T09:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T09:15:00\",\n \"EndTimeDisplay\": \"2024-03-01T09:30:00\"\n },\n {\n \"ParticipantId\": 450,\n \"ParticipantRowNumber\": 69,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 450,\n \"PublishedIntervalId\": 327927,\n \"ExceptionID\": 920134,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T15:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T15:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T15:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T15:15:00\"\n },\n {\n \"ParticipantId\": 450,\n \"ParticipantRowNumber\": 69,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 450,\n \"PublishedIntervalId\": 327928,\n \"ExceptionID\": 920135,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T16:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T17:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T16:45:00\",\n \"EndTimeDisplay\": \"2024-03-01T17:00:00\"\n },\n {\n \"ParticipantId\": 450,\n \"ParticipantRowNumber\": 69,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 450,\n \"PublishedIntervalId\": 327929,\n \"ExceptionID\": 920136,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-01T11:30:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T12:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T11:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T12:30:00\"\n },\n {\n \"ParticipantId\": 61,\n \"ParticipantRowNumber\": 73,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 61,\n \"PublishedIntervalId\": 327787,\n \"ExceptionID\": 919994,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T10:30:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T19:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T10:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T19:00:00\"\n },\n {\n \"ParticipantId\": 61,\n \"ParticipantRowNumber\": 73,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 61,\n \"PublishedIntervalId\": 328660,\n \"ExceptionID\": 920867,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T11:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T12:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T11:45:00\",\n \"EndTimeDisplay\": \"2024-03-01T12:00:00\"\n },\n {\n \"ParticipantId\": 61,\n \"ParticipantRowNumber\": 73,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 61,\n \"PublishedIntervalId\": 328661,\n \"ExceptionID\": 920868,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-01T14:30:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T15:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T14:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T15:00:00\"\n },\n {\n \"ParticipantId\": 61,\n \"ParticipantRowNumber\": 73,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 61,\n \"PublishedIntervalId\": 328662,\n \"ExceptionID\": 920869,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T17:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T17:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T17:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T17:15:00\"\n },\n {\n \"ParticipantId\": 61,\n \"ParticipantRowNumber\": 73,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 61,\n \"PublishedIntervalId\": 328663,\n \"ExceptionID\": 920870,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-01T10:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T10:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T10:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T10:45:00\"\n },\n {\n \"ParticipantId\": 392,\n \"ParticipantRowNumber\": 74,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 392,\n \"PublishedIntervalId\": 327716,\n \"ExceptionID\": 919923,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-02T00:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-02T09:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T00:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T09:00:00\"\n },\n {\n \"ParticipantId\": 392,\n \"ParticipantRowNumber\": 74,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 392,\n \"PublishedIntervalId\": 328380,\n \"ExceptionID\": 920587,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-02T02:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T02:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T02:15:00\",\n \"EndTimeDisplay\": \"2024-03-02T02:30:00\"\n },\n {\n \"ParticipantId\": 392,\n \"ParticipantRowNumber\": 74,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 392,\n \"PublishedIntervalId\": 328381,\n \"ExceptionID\": 920588,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-02T04:15:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T05:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T04:15:00\",\n \"EndTimeDisplay\": \"2024-03-02T05:15:00\"\n },\n {\n \"ParticipantId\": 392,\n \"ParticipantRowNumber\": 74,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 392,\n \"PublishedIntervalId\": 328382,\n \"ExceptionID\": 920589,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-02T07:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T07:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T07:15:00\",\n \"EndTimeDisplay\": \"2024-03-02T07:30:00\"\n },\n {\n \"ParticipantId\": 392,\n \"ParticipantRowNumber\": 74,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 392,\n \"PublishedIntervalId\": 328383,\n \"ExceptionID\": 920590,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-02T02:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T02:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T02:15:00\",\n \"EndTimeDisplay\": \"2024-03-02T02:30:00\"\n },\n {\n \"ParticipantId\": 58,\n \"ParticipantRowNumber\": 75,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 58,\n \"PublishedIntervalId\": 327768,\n \"ExceptionID\": 919975,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T09:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T17:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T09:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T17:30:00\"\n },\n {\n \"ParticipantId\": 58,\n \"ParticipantRowNumber\": 75,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 58,\n \"PublishedIntervalId\": 328584,\n \"ExceptionID\": 920791,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T10:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T11:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T10:45:00\",\n \"EndTimeDisplay\": \"2024-03-01T11:00:00\"\n },\n {\n \"ParticipantId\": 58,\n \"ParticipantRowNumber\": 75,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 58,\n \"PublishedIntervalId\": 328585,\n \"ExceptionID\": 920792,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-01T13:15:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T13:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T13:15:00\",\n \"EndTimeDisplay\": \"2024-03-01T13:45:00\"\n },\n {\n \"ParticipantId\": 58,\n \"ParticipantRowNumber\": 75,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 58,\n \"PublishedIntervalId\": 328586,\n \"ExceptionID\": 920793,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T15:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T16:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T15:45:00\",\n \"EndTimeDisplay\": \"2024-03-01T16:00:00\"\n },\n {\n \"ParticipantId\": 58,\n \"ParticipantRowNumber\": 75,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 58,\n \"PublishedIntervalId\": 328587,\n \"ExceptionID\": 920794,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-01T09:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T09:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T09:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T09:15:00\"\n },\n {\n \"ParticipantId\": 58,\n \"ParticipantRowNumber\": 75,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 58,\n \"PublishedIntervalId\": 334322,\n \"ExceptionID\": 939222,\n \"ExceptionTypeID\": 8,\n \"StartTime\": \"2024-03-01T09:00:00\",\n \"Duration\": 0.1,\n \"Priority\": 150,\n \"AtWork\": false,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#ff0000\",\n \"ExceptionTypeName\": \"Late\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Created by soft checkin monitor\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T09:06:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T09:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T09:06:00\"\n },\n {\n \"ParticipantId\": 58,\n \"ParticipantRowNumber\": 75,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 58,\n \"PublishedIntervalId\": 327880,\n \"ExceptionID\": 920087,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-02T07:00:00\",\n \"Duration\": 4,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-02T11:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T07:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T11:00:00\"\n },\n {\n \"ParticipantId\": 58,\n \"ParticipantRowNumber\": 75,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 58,\n \"PublishedIntervalId\": 328895,\n \"ExceptionID\": 921102,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-02T09:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T09:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T09:15:00\",\n \"EndTimeDisplay\": \"2024-03-02T09:30:00\"\n },\n {\n \"ParticipantId\": 65,\n \"ParticipantRowNumber\": 77,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 65,\n \"PublishedIntervalId\": 327805,\n \"ExceptionID\": 920012,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-02T00:00:00\",\n \"Duration\": 8.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-02T08:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T00:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T08:15:00\"\n },\n {\n \"ParticipantId\": 65,\n \"ParticipantRowNumber\": 77,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 65,\n \"PublishedIntervalId\": 328732,\n \"ExceptionID\": 920939,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-02T02:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T02:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T02:15:00\",\n \"EndTimeDisplay\": \"2024-03-02T02:30:00\"\n },\n {\n \"ParticipantId\": 65,\n \"ParticipantRowNumber\": 77,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 65,\n \"PublishedIntervalId\": 328733,\n \"ExceptionID\": 920940,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-02T03:45:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T04:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T03:45:00\",\n \"EndTimeDisplay\": \"2024-03-02T04:15:00\"\n },\n {\n \"ParticipantId\": 65,\n \"ParticipantRowNumber\": 77,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 65,\n \"PublishedIntervalId\": 328734,\n \"ExceptionID\": 920941,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-02T06:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T06:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T06:15:00\",\n \"EndTimeDisplay\": \"2024-03-02T06:30:00\"\n },\n {\n \"ParticipantId\": 65,\n \"ParticipantRowNumber\": 77,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 65,\n \"PublishedIntervalId\": 328735,\n \"ExceptionID\": 920942,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-02T00:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T00:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T00:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T00:15:00\"\n },\n {\n \"ParticipantId\": 414,\n \"ParticipantRowNumber\": 80,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 414,\n \"PublishedIntervalId\": 327617,\n \"ExceptionID\": 919824,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T15:30:00\",\n \"Duration\": 10,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-02T01:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T15:30:00\",\n \"EndTimeDisplay\": \"2024-03-02T01:30:00\"\n },\n {\n \"ParticipantId\": 414,\n \"ParticipantRowNumber\": 80,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 414,\n \"PublishedIntervalId\": 327682,\n \"ExceptionID\": 919889,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-02-29T16:30:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T01:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-02-29T16:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T01:30:00\"\n },\n {\n \"ParticipantId\": 414,\n \"ParticipantRowNumber\": 80,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 414,\n \"PublishedIntervalId\": 327898,\n \"ExceptionID\": 920105,\n \"ExceptionTypeID\": 5,\n \"StartTime\": \"2024-03-01T12:00:00\",\n \"Duration\": 3.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#9400D3\",\n \"ExceptionTypeName\": \"Overtime\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T15:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T12:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T15:30:00\"\n },\n {\n \"ParticipantId\": 414,\n \"ParticipantRowNumber\": 80,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 414,\n \"PublishedIntervalId\": 327996,\n \"ExceptionID\": 920203,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T19:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T19:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T19:15:00\",\n \"EndTimeDisplay\": \"2024-03-01T19:30:00\"\n },\n {\n \"ParticipantId\": 414,\n \"ParticipantRowNumber\": 80,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 414,\n \"PublishedIntervalId\": 327997,\n \"ExceptionID\": 920204,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-01T21:00:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T22:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T21:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T22:00:00\"\n },\n {\n \"ParticipantId\": 414,\n \"ParticipantRowNumber\": 80,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 414,\n \"PublishedIntervalId\": 328248,\n \"ExceptionID\": 920455,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-01T00:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T00:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T00:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T00:15:00\"\n },\n {\n \"ParticipantId\": 414,\n \"ParticipantRowNumber\": 80,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 414,\n \"PublishedIntervalId\": 328913,\n \"ExceptionID\": 921120,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T14:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T14:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T14:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T14:15:00\"\n },\n {\n \"ParticipantId\": 414,\n \"ParticipantRowNumber\": 80,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 414,\n \"PublishedIntervalId\": 327617,\n \"ExceptionID\": 919824,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T15:30:00\",\n \"Duration\": 10,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-02T01:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T15:30:00\",\n \"EndTimeDisplay\": \"2024-03-02T01:30:00\"\n },\n {\n \"ParticipantId\": 414,\n \"ParticipantRowNumber\": 80,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 414,\n \"PublishedIntervalId\": 327998,\n \"ExceptionID\": 920205,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-02T00:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T00:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T00:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T00:15:00\"\n },\n {\n \"ParticipantId\": 414,\n \"ParticipantRowNumber\": 80,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 414,\n \"PublishedIntervalId\": 327999,\n \"ExceptionID\": 920206,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-02T00:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T00:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T00:15:00\",\n \"EndTimeDisplay\": \"2024-03-02T00:30:00\"\n },\n {\n \"ParticipantId\": 36,\n \"ParticipantRowNumber\": 82,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 36,\n \"PublishedIntervalId\": 327811,\n \"ExceptionID\": 920018,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T11:00:00\",\n \"Duration\": 8,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T19:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T11:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T19:00:00\"\n },\n {\n \"ParticipantId\": 36,\n \"ParticipantRowNumber\": 82,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 36,\n \"PublishedIntervalId\": 328756,\n \"ExceptionID\": 920963,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T13:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T13:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T13:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T13:15:00\"\n },\n {\n \"ParticipantId\": 36,\n \"ParticipantRowNumber\": 82,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 36,\n \"PublishedIntervalId\": 328757,\n \"ExceptionID\": 920964,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-01T15:15:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T15:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T15:15:00\",\n \"EndTimeDisplay\": \"2024-03-01T15:45:00\"\n },\n {\n \"ParticipantId\": 36,\n \"ParticipantRowNumber\": 82,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 36,\n \"PublishedIntervalId\": 328758,\n \"ExceptionID\": 920965,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T17:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T17:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T17:15:00\",\n \"EndTimeDisplay\": \"2024-03-01T17:30:00\"\n },\n {\n \"ParticipantId\": 36,\n \"ParticipantRowNumber\": 82,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 36,\n \"PublishedIntervalId\": 328759,\n \"ExceptionID\": 920966,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-01T11:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T11:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T11:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T11:15:00\"\n },\n {\n \"ParticipantId\": 455,\n \"ParticipantRowNumber\": 83,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 455,\n \"PublishedIntervalId\": 327668,\n \"ExceptionID\": 919875,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T13:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T22:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T13:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T22:00:00\"\n },\n {\n \"ParticipantId\": 455,\n \"ParticipantRowNumber\": 83,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 455,\n \"PublishedIntervalId\": 328193,\n \"ExceptionID\": 920400,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T15:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T15:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T15:15:00\",\n \"EndTimeDisplay\": \"2024-03-01T15:30:00\"\n },\n {\n \"ParticipantId\": 455,\n \"ParticipantRowNumber\": 83,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 455,\n \"PublishedIntervalId\": 328194,\n \"ExceptionID\": 920401,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-01T17:30:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T18:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T17:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T18:30:00\"\n },\n {\n \"ParticipantId\": 455,\n \"ParticipantRowNumber\": 83,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 455,\n \"PublishedIntervalId\": 328195,\n \"ExceptionID\": 920402,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T20:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T20:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T20:15:00\",\n \"EndTimeDisplay\": \"2024-03-01T20:30:00\"\n },\n {\n \"ParticipantId\": 455,\n \"ParticipantRowNumber\": 83,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 455,\n \"PublishedIntervalId\": 328196,\n \"ExceptionID\": 920403,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-01T21:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T21:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T21:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T21:45:00\"\n },\n {\n \"ParticipantId\": 132,\n \"ParticipantRowNumber\": 85,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 132,\n \"PublishedIntervalId\": 327856,\n \"ExceptionID\": 920063,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T10:00:00\",\n \"Duration\": 5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T15:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T10:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T15:00:00\"\n },\n {\n \"ParticipantId\": 132,\n \"ParticipantRowNumber\": 85,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 132,\n \"PublishedIntervalId\": 328871,\n \"ExceptionID\": 921078,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T12:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T12:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T12:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T12:45:00\"\n },\n {\n \"ParticipantId\": 429,\n \"ParticipantRowNumber\": 87,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 429,\n \"PublishedIntervalId\": 327688,\n \"ExceptionID\": 919895,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T15:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-02T00:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T15:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T00:00:00\"\n },\n {\n \"ParticipantId\": 429,\n \"ParticipantRowNumber\": 87,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 429,\n \"PublishedIntervalId\": 328269,\n \"ExceptionID\": 920476,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T17:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T17:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T17:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T17:45:00\"\n },\n {\n \"ParticipantId\": 429,\n \"ParticipantRowNumber\": 87,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 429,\n \"PublishedIntervalId\": 328270,\n \"ExceptionID\": 920477,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-01T18:30:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T19:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T18:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T19:00:00\"\n },\n {\n \"ParticipantId\": 429,\n \"ParticipantRowNumber\": 87,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 429,\n \"PublishedIntervalId\": 328271,\n \"ExceptionID\": 920478,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T21:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T22:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T21:45:00\",\n \"EndTimeDisplay\": \"2024-03-01T22:00:00\"\n },\n {\n \"ParticipantId\": 429,\n \"ParticipantRowNumber\": 87,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 429,\n \"PublishedIntervalId\": 328272,\n \"ExceptionID\": 920479,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-01T15:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T15:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T15:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T15:15:00\"\n }\n ],\n \"reportParameters\": [\n {\n \"PreferredScopeType\": 1,\n \"PreferredScopeId\": 1,\n \"ScopeTypeName\": \"Activity\",\n \"ScopeIdName\": \"CommunityWFM\",\n \"ScopeIdDescription\": \"Company Name\",\n \"FromDate\": \"2024-03-01T00:00:00\",\n \"ThruDate\": \"2024-03-02T00:00:00\",\n \"TimeZoneName\": \"(GMT-06:00) Central Time (US & Canada)\",\n \"TimeZoneId\": 20\n }\n ]\n },\n \"StackTrace\": \"Stack trace here...\"\n}"},{"id":"1f44de08-859c-42c4-b97a-4e97c1069576","name":"2 Supervisor","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","type":"text"}],"url":{"raw":"{{envName}}/api/PublishedSchedule?scopeType=2&scopeId=541&fromDate=3/1/2024&thruDate=3/2/2024&sortOption=1&isCustomSortOption=false&timeZoneId=20&suppressNoSchedules=false&classificationId=&userId=1","host":["{{envName}}"],"path":["api","PublishedSchedule"],"query":[{"key":"scopeType","value":"2","description":"REQUIRED: 0 = Participants, 1 = Activities, 2 = Supervisors, 3 = Group Members, 4 = User Tags, 5 = Individuals"},{"key":"scopeId","value":"541","description":"REQUIRED: Working in tandem with the ScopeType, ScopeID defines which ID to use. For example with scopeType 5, individuals, you can use an agent's ID."},{"key":"fromDate","value":"3/1/2024","description":"REQUIRED: Defines the start date for the report. Format is YYYY-MM-DD or M/D/YYYY."},{"key":"thruDate","value":"3/2/2024","description":"REQUIRED: Defines the end date for the report. Format is YYYY-MM-DD or M/D/YYYY."},{"key":"sortOption","value":"1","description":"Use GET AgentScheduleSortOptions to get a list of sort options."},{"key":"isCustomSortOption","value":"false","description":"REQUIRED: Defines if the sortOption is a custom field or not."},{"key":"timeZoneId","value":"20","description":"REQUIRED: Timezone code in which to format the data. Expects integer value or null."},{"key":"suppressNoSchedules","value":"false","description":"REQUIRED: Defines if agents with no scheduled events should be suppressed."},{"key":"classificationId","value":"","description":"REQUIRED: ClassificationId of the events. Can be left NULL to get all Classification Types. See GET EventTypeClassification for more details on classificationIDs."},{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruFOhLqQWk4GPo0k55kIbReJ/KH1+yZWuJE="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Tue, 26 Mar 2024 02:36:07 GMT"},{"key":"Content-Length","value":"43106"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": {\n \"rowHeaders\": [\n {\n \"ParticipantRowNumber\": 1,\n \"ScheduleDateRowNumber\": 1,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"sa_agent_id\": 451,\n \"role_id\": 100,\n \"ClassificationId\": 1,\n \"tiebreaker\": 0,\n \"hire_date\": \"2017-06-12T00:00:00\",\n \"employee_id\": \"JBarton\",\n \"agentname\": 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\"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T14:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T14:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T14:15:00\"\n },\n {\n \"ParticipantId\": 91,\n \"ParticipantRowNumber\": 5,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 91,\n \"PublishedIntervalId\": 327987,\n \"ExceptionID\": 920194,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-01T06:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T06:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T06:15:00\",\n \"EndTimeDisplay\": \"2024-03-01T06:30:00\"\n },\n {\n \"ParticipantId\": 91,\n \"ParticipantRowNumber\": 5,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 91,\n \"PublishedIntervalId\": 327615,\n \"ExceptionID\": 919822,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-02T06:00:00\",\n \"Duration\": 10,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-02T16:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T06:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T16:00:00\"\n },\n {\n \"ParticipantId\": 91,\n \"ParticipantRowNumber\": 5,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 91,\n \"PublishedIntervalId\": 327988,\n \"ExceptionID\": 920195,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-02T08:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T08:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T08:30:00\",\n \"EndTimeDisplay\": \"2024-03-02T08:45:00\"\n },\n {\n \"ParticipantId\": 91,\n \"ParticipantRowNumber\": 5,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 91,\n \"PublishedIntervalId\": 327989,\n \"ExceptionID\": 920196,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-02T11:00:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T12:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T11:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T12:00:00\"\n },\n {\n \"ParticipantId\": 91,\n \"ParticipantRowNumber\": 5,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 91,\n \"PublishedIntervalId\": 327990,\n \"ExceptionID\": 920197,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-02T14:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T14:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T14:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T14:15:00\"\n },\n {\n \"ParticipantId\": 91,\n \"ParticipantRowNumber\": 5,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 91,\n \"PublishedIntervalId\": 327991,\n \"ExceptionID\": 920198,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-02T06:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T06:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T06:15:00\",\n \"EndTimeDisplay\": \"2024-03-02T06:30:00\"\n },\n {\n \"ParticipantId\": 418,\n \"ParticipantRowNumber\": 7,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 418,\n \"PublishedIntervalId\": 327831,\n \"ExceptionID\": 920038,\n \"ExceptionTypeID\": 5,\n \"StartTime\": \"2024-03-01T15:30:00\",\n \"Duration\": 6.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#9400D3\",\n \"ExceptionTypeName\": \"Overtime\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T22:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T15:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T22:00:00\"\n },\n {\n \"ParticipantId\": 418,\n \"ParticipantRowNumber\": 7,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 418,\n \"PublishedIntervalId\": 327832,\n \"ExceptionID\": 920039,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T09:00:00\",\n \"Duration\": 6.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T15:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T09:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T15:30:00\"\n },\n {\n \"ParticipantId\": 418,\n \"ParticipantRowNumber\": 7,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 418,\n \"PublishedIntervalId\": 328829,\n \"ExceptionID\": 921036,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T17:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T18:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T17:45:00\",\n \"EndTimeDisplay\": \"2024-03-01T18:00:00\"\n },\n {\n \"ParticipantId\": 418,\n \"ParticipantRowNumber\": 7,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 418,\n \"PublishedIntervalId\": 328830,\n \"ExceptionID\": 921037,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T20:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T20:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T20:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T20:45:00\"\n },\n {\n \"ParticipantId\": 418,\n \"ParticipantRowNumber\": 7,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 418,\n \"PublishedIntervalId\": 328831,\n \"ExceptionID\": 921038,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T12:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T12:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T12:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T12:15:00\"\n },\n {\n \"ParticipantId\": 418,\n \"ParticipantRowNumber\": 7,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 418,\n \"PublishedIntervalId\": 328832,\n \"ExceptionID\": 921039,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-01T13:00:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T13:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T13:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T13:30:00\"\n },\n {\n \"ParticipantId\": 397,\n \"ParticipantRowNumber\": 8,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 397,\n \"PublishedIntervalId\": 327894,\n \"ExceptionID\": 920101,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T11:00:00\",\n \"Duration\": 4,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T15:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T11:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T15:00:00\"\n },\n {\n \"ParticipantId\": 397,\n \"ParticipantRowNumber\": 8,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 397,\n \"PublishedIntervalId\": 328909,\n \"ExceptionID\": 921116,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T13:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T13:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T13:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T13:45:00\"\n },\n {\n \"ParticipantId\": 397,\n \"ParticipantRowNumber\": 8,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 397,\n \"PublishedIntervalId\": 327893,\n \"ExceptionID\": 920100,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-02T11:00:00\",\n \"Duration\": 4,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-02T15:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T11:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T15:00:00\"\n },\n {\n \"ParticipantId\": 397,\n \"ParticipantRowNumber\": 8,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 397,\n \"PublishedIntervalId\": 328908,\n \"ExceptionID\": 921115,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-02T12:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T13:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T12:45:00\",\n \"EndTimeDisplay\": \"2024-03-02T13:00:00\"\n },\n {\n \"ParticipantId\": 361,\n \"ParticipantRowNumber\": 9,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 361,\n \"PublishedIntervalId\": 327741,\n \"ExceptionID\": 919948,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T09:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T18:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T09:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T18:00:00\"\n },\n {\n \"ParticipantId\": 361,\n \"ParticipantRowNumber\": 9,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 361,\n \"PublishedIntervalId\": 328479,\n \"ExceptionID\": 920686,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T11:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T11:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T11:15:00\",\n \"EndTimeDisplay\": \"2024-03-01T11:30:00\"\n },\n {\n \"ParticipantId\": 361,\n \"ParticipantRowNumber\": 9,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 361,\n \"PublishedIntervalId\": 328480,\n \"ExceptionID\": 920687,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-01T13:30:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T14:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T13:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T14:30:00\"\n },\n {\n \"ParticipantId\": 361,\n \"ParticipantRowNumber\": 9,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 361,\n \"PublishedIntervalId\": 328481,\n \"ExceptionID\": 920688,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T16:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T16:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T16:15:00\",\n \"EndTimeDisplay\": \"2024-03-01T16:30:00\"\n },\n {\n \"ParticipantId\": 361,\n \"ParticipantRowNumber\": 9,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 361,\n \"PublishedIntervalId\": 328482,\n \"ExceptionID\": 920689,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-01T17:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T17:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T17:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T17:45:00\"\n },\n {\n \"ParticipantId\": 361,\n \"ParticipantRowNumber\": 9,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 361,\n \"PublishedIntervalId\": 327742,\n \"ExceptionID\": 919949,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-02T09:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-02T18:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T09:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T18:00:00\"\n },\n {\n \"ParticipantId\": 361,\n \"ParticipantRowNumber\": 9,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 361,\n \"PublishedIntervalId\": 328483,\n \"ExceptionID\": 920690,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-02T11:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T12:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T11:45:00\",\n \"EndTimeDisplay\": \"2024-03-02T12:00:00\"\n },\n {\n \"ParticipantId\": 361,\n \"ParticipantRowNumber\": 9,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 361,\n \"PublishedIntervalId\": 328484,\n \"ExceptionID\": 920691,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-02T13:15:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T14:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T13:15:00\",\n \"EndTimeDisplay\": \"2024-03-02T14:15:00\"\n },\n {\n \"ParticipantId\": 361,\n \"ParticipantRowNumber\": 9,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 361,\n \"PublishedIntervalId\": 328485,\n \"ExceptionID\": 920692,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-02T16:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T16:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T16:15:00\",\n \"EndTimeDisplay\": \"2024-03-02T16:30:00\"\n },\n {\n \"ParticipantId\": 449,\n \"ParticipantRowNumber\": 10,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 449,\n \"PublishedIntervalId\": 327693,\n \"ExceptionID\": 919900,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T08:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T17:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T08:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T17:00:00\"\n },\n {\n \"ParticipantId\": 449,\n \"ParticipantRowNumber\": 10,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 449,\n \"PublishedIntervalId\": 328289,\n \"ExceptionID\": 920496,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T10:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T10:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T10:15:00\",\n \"EndTimeDisplay\": \"2024-03-01T10:30:00\"\n },\n {\n \"ParticipantId\": 449,\n \"ParticipantRowNumber\": 10,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 449,\n \"PublishedIntervalId\": 328290,\n \"ExceptionID\": 920497,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-01T12:15:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T13:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T12:15:00\",\n \"EndTimeDisplay\": \"2024-03-01T13:15:00\"\n },\n {\n \"ParticipantId\": 449,\n \"ParticipantRowNumber\": 10,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 449,\n \"PublishedIntervalId\": 328291,\n \"ExceptionID\": 920498,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T15:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T15:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T15:15:00\",\n \"EndTimeDisplay\": \"2024-03-01T15:30:00\"\n },\n {\n \"ParticipantId\": 449,\n \"ParticipantRowNumber\": 10,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 449,\n \"PublishedIntervalId\": 328292,\n \"ExceptionID\": 920499,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-01T14:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T14:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T14:15:00\",\n \"EndTimeDisplay\": \"2024-03-01T14:30:00\"\n },\n {\n \"ParticipantId\": 171,\n \"ParticipantRowNumber\": 11,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 171,\n \"PublishedIntervalId\": 327834,\n \"ExceptionID\": 920041,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T06:00:00\",\n \"Duration\": 6.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T12:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T06:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T12:30:00\"\n },\n {\n \"ParticipantId\": 171,\n \"ParticipantRowNumber\": 11,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 171,\n \"PublishedIntervalId\": 328835,\n \"ExceptionID\": 921042,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T08:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T08:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T08:15:00\",\n \"EndTimeDisplay\": \"2024-03-01T08:30:00\"\n },\n {\n \"ParticipantId\": 171,\n \"ParticipantRowNumber\": 11,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 171,\n \"PublishedIntervalId\": 328836,\n \"ExceptionID\": 921043,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-01T11:00:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T11:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T11:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T11:30:00\"\n },\n {\n \"ParticipantId\": 185,\n \"ParticipantRowNumber\": 12,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 185,\n \"PublishedIntervalId\": 327596,\n \"ExceptionID\": 919803,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T04:00:00\",\n \"Duration\": 11.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T15:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T04:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T15:30:00\"\n },\n {\n \"ParticipantId\": 185,\n \"ParticipantRowNumber\": 12,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 185,\n \"PublishedIntervalId\": 327916,\n \"ExceptionID\": 920123,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T06:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T06:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T06:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T06:45:00\"\n },\n {\n \"ParticipantId\": 185,\n \"ParticipantRowNumber\": 12,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 185,\n \"PublishedIntervalId\": 327917,\n \"ExceptionID\": 920124,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T08:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T09:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T08:45:00\",\n \"EndTimeDisplay\": \"2024-03-01T09:00:00\"\n },\n {\n \"ParticipantId\": 185,\n \"ParticipantRowNumber\": 12,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 185,\n \"PublishedIntervalId\": 327918,\n \"ExceptionID\": 920125,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T14:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T14:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T14:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T14:15:00\"\n },\n {\n \"ParticipantId\": 185,\n \"ParticipantRowNumber\": 12,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 185,\n \"PublishedIntervalId\": 327919,\n \"ExceptionID\": 920126,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-01T11:00:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T11:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T11:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T11:30:00\"\n },\n {\n \"ParticipantId\": 450,\n \"ParticipantRowNumber\": 13,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 450,\n \"PublishedIntervalId\": 327599,\n \"ExceptionID\": 919806,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T07:00:00\",\n \"Duration\": 11,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T18:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T07:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T18:00:00\"\n },\n {\n \"ParticipantId\": 450,\n \"ParticipantRowNumber\": 13,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 450,\n \"PublishedIntervalId\": 327926,\n \"ExceptionID\": 920133,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T09:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T09:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T09:15:00\",\n \"EndTimeDisplay\": \"2024-03-01T09:30:00\"\n },\n {\n \"ParticipantId\": 450,\n \"ParticipantRowNumber\": 13,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 450,\n \"PublishedIntervalId\": 327927,\n \"ExceptionID\": 920134,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T15:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T15:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T15:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T15:15:00\"\n },\n {\n \"ParticipantId\": 450,\n \"ParticipantRowNumber\": 13,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 450,\n \"PublishedIntervalId\": 327928,\n \"ExceptionID\": 920135,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T16:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T17:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T16:45:00\",\n \"EndTimeDisplay\": \"2024-03-01T17:00:00\"\n },\n {\n \"ParticipantId\": 450,\n \"ParticipantRowNumber\": 13,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 450,\n \"PublishedIntervalId\": 327929,\n \"ExceptionID\": 920136,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-01T11:30:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T12:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T11:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T12:30:00\"\n }\n ],\n \"reportParameters\": [\n {\n \"PreferredScopeType\": 2,\n \"PreferredScopeId\": 541,\n \"ScopeTypeName\": \"Supervisor\",\n \"ScopeIdName\": \"Tritten, Thomas \",\n \"ScopeIdDescription\": \"Senior Solution Engineer\",\n \"FromDate\": \"2024-03-01T00:00:00\",\n \"ThruDate\": \"2024-03-02T00:00:00\",\n \"TimeZoneName\": \"(GMT-06:00) Central Time (US & Canada)\",\n \"TimeZoneId\": 20\n }\n ]\n },\n \"StackTrace\": \"Stack trace here...\"\n}"},{"id":"6720ad68-49c4-474f-83b5-a9cb52153b99","name":"3 User Group","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","type":"text"}],"url":{"raw":"{{envName}}/api/PublishedSchedule?scopeType=3&scopeId=10&fromDate=3/1/2024&thruDate=3/2/2024&sortOption=1&isCustomSortOption=false&timeZoneId=20&suppressNoSchedules=false&classificationId=&userId=1","host":["{{envName}}"],"path":["api","PublishedSchedule"],"query":[{"key":"scopeType","value":"3","description":"REQUIRED: 0 = Participants, 1 = Activities, 2 = Supervisors, 3 = Group Members, 4 = User Tags, 5 = Individuals"},{"key":"scopeId","value":"10","description":"REQUIRED: Working in tandem with the ScopeType, ScopeID defines which ID to use. For example with scopeType 5, individuals, you can use an agent's ID."},{"key":"fromDate","value":"3/1/2024","description":"REQUIRED: Defines the start date for the report. Format is YYYY-MM-DD or M/D/YYYY."},{"key":"thruDate","value":"3/2/2024","description":"REQUIRED: Defines the end date for the report. Format is YYYY-MM-DD or M/D/YYYY."},{"key":"sortOption","value":"1","description":"Use GET AgentScheduleSortOptions to get a list of sort options."},{"key":"isCustomSortOption","value":"false","description":"REQUIRED: Defines if the sortOption is a custom field or not."},{"key":"timeZoneId","value":"20","description":"REQUIRED: Timezone code in which to format the data. Expects integer value or null."},{"key":"suppressNoSchedules","value":"false","description":"REQUIRED: Defines if agents with no scheduled events should be suppressed."},{"key":"classificationId","value":"","description":"REQUIRED: ClassificationId of the events. Can be left NULL to get all Classification Types. See GET EventTypeClassification for more details on classificationIDs."},{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruFOhLqQWk4GPiFwZSiSXJVehZ6nf7leyL8="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Tue, 26 Mar 2024 02:41:21 GMT"},{"key":"Content-Length","value":"191763"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": {\n \"rowHeaders\": [\n {\n \"ParticipantRowNumber\": 1,\n \"ScheduleDateRowNumber\": 1,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"sa_agent_id\": 278,\n \"role_id\": 100,\n \"ClassificationId\": null,\n \"tiebreaker\": 0,\n \"hire_date\": \"2016-07-11T00:00:00\",\n \"employee_id\": \"SCA21218\",\n \"agentname\": \"Areheart, Sam \",\n \"ScheduleStartTime\": null,\n \"Locked\": null,\n \"SortValue\": null\n },\n {\n \"ParticipantRowNumber\": 1,\n \"ScheduleDateRowNumber\": 2,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"sa_agent_id\": 278,\n \"role_id\": 100,\n \"ClassificationId\": null,\n \"tiebreaker\": 0,\n \"hire_date\": \"2016-07-11T00:00:00\",\n \"employee_id\": \"SCA21218\",\n \"agentname\": \"Areheart, Sam \",\n \"ScheduleStartTime\": null,\n \"Locked\": null,\n \"SortValue\": null\n },\n {\n \"ParticipantRowNumber\": 2,\n \"ScheduleDateRowNumber\": 1,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"sa_agent_id\": 156,\n \"role_id\": 100,\n \"ClassificationId\": null,\n \"tiebreaker\": 0,\n \"hire_date\": \"2015-09-21T00:00:00\",\n \"employee_id\": \"dka21094\",\n \"agentname\": \"Azzarito, Deborah \",\n \"ScheduleStartTime\": \"2024-03-01T12:00:00\",\n \"Locked\": null,\n \"SortValue\": null\n },\n {\n \"ParticipantRowNumber\": 2,\n \"ScheduleDateRowNumber\": 2,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"sa_agent_id\": 156,\n \"role_id\": 100,\n \"ClassificationId\": null,\n \"tiebreaker\": 0,\n \"hire_date\": \"2015-09-21T00:00:00\",\n \"employee_id\": \"dka21094\",\n \"agentname\": \"Azzarito, Deborah \",\n \"ScheduleStartTime\": \"2024-03-02T12:00:00\",\n \"Locked\": null,\n \"SortValue\": null\n },\n {\n \"ParticipantRowNumber\": 3,\n \"ScheduleDateRowNumber\": 1,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"sa_agent_id\": 453,\n \"role_id\": 100,\n \"ClassificationId\": null,\n \"tiebreaker\": 0,\n \"hire_date\": \"2017-06-12T00:00:00\",\n \"employee_id\": \"GAB21254\",\n \"agentname\": \"Badgett, Gregory \",\n \"ScheduleStartTime\": \"2024-03-01T08:00:00\",\n \"Locked\": null,\n \"SortValue\": null\n },\n {\n \"ParticipantRowNumber\": 3,\n \"ScheduleDateRowNumber\": 2,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"sa_agent_id\": 453,\n \"role_id\": 100,\n \"ClassificationId\": null,\n \"tiebreaker\": 0,\n \"hire_date\": \"2017-06-12T00:00:00\",\n \"employee_id\": \"GAB21254\",\n \"agentname\": \"Badgett, Gregory \",\n \"ScheduleStartTime\": \"2024-03-02T09:00:00\",\n \"Locked\": null,\n \"SortValue\": null\n },\n {\n \"ParticipantRowNumber\": 4,\n \"ScheduleDateRowNumber\": 1,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"sa_agent_id\": 451,\n \"role_id\": 100,\n \"ClassificationId\": 1,\n \"tiebreaker\": 0,\n \"hire_date\": \"2017-06-12T00:00:00\",\n \"employee_id\": \"JBarton\",\n \"agentname\": \"Barton, Jean \",\n \"ScheduleStartTime\": null,\n \"Locked\": null,\n \"SortValue\": null\n },\n {\n \"ParticipantRowNumber\": 4,\n \"ScheduleDateRowNumber\": 2,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"sa_agent_id\": 451,\n \"role_id\": 100,\n \"ClassificationId\": 1,\n \"tiebreaker\": 0,\n \"hire_date\": \"2017-06-12T00:00:00\",\n \"employee_id\": \"JBarton\",\n \"agentname\": \"Barton, Jean \",\n \"ScheduleStartTime\": null,\n \"Locked\": null,\n \"SortValue\": null\n },\n {\n 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\"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T12:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T08:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T12:00:00\"\n },\n {\n \"ParticipantId\": 453,\n \"ParticipantRowNumber\": 3,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 453,\n \"PublishedIntervalId\": 328879,\n \"ExceptionID\": 921086,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T10:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": 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\"StartTimeDisplay\": \"2024-03-02T09:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T13:00:00\"\n },\n {\n \"ParticipantId\": 453,\n \"ParticipantRowNumber\": 3,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 453,\n \"PublishedIntervalId\": 327903,\n \"ExceptionID\": 920110,\n \"ExceptionTypeID\": 5,\n \"StartTime\": \"2024-03-02T13:00:00\",\n \"Duration\": 1,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#9400D3\",\n \"ExceptionTypeName\": \"Overtime\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-02T14:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T13:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T14:00:00\"\n },\n {\n \"ParticipantId\": 453,\n \"ParticipantRowNumber\": 3,\n 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\"2024-02-29T23:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T08:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-02-29T23:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T08:00:00\"\n },\n {\n \"ParticipantId\": 479,\n \"ParticipantRowNumber\": 5,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 479,\n \"PublishedIntervalId\": 327676,\n \"ExceptionID\": 919883,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T23:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-02T08:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T23:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T08:00:00\"\n },\n {\n \"ParticipantId\": 479,\n \"ParticipantRowNumber\": 5,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 479,\n \"PublishedIntervalId\": 328220,\n \"ExceptionID\": 920427,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T01:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T01:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T01:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T01:15:00\"\n },\n {\n \"ParticipantId\": 479,\n \"ParticipantRowNumber\": 5,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 479,\n \"PublishedIntervalId\": 328221,\n \"ExceptionID\": 920428,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-01T02:45:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T03:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T02:45:00\",\n \"EndTimeDisplay\": \"2024-03-01T03:45:00\"\n },\n {\n \"ParticipantId\": 479,\n \"ParticipantRowNumber\": 5,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 479,\n \"PublishedIntervalId\": 328222,\n \"ExceptionID\": 920429,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T05:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T05:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T05:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T05:45:00\"\n },\n {\n \"ParticipantId\": 479,\n \"ParticipantRowNumber\": 5,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 479,\n \"PublishedIntervalId\": 328223,\n \"ExceptionID\": 920430,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-01T04:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T04:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T04:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T04:15:00\"\n },\n {\n \"ParticipantId\": 479,\n \"ParticipantRowNumber\": 5,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 479,\n \"PublishedIntervalId\": 327676,\n \"ExceptionID\": 919883,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T23:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-02T08:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T23:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T08:00:00\"\n },\n {\n \"ParticipantId\": 479,\n \"ParticipantRowNumber\": 5,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 479,\n \"PublishedIntervalId\": 327677,\n \"ExceptionID\": 919884,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-02T23:00:00\",\n \"Duration\": 1,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-03T00:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T23:00:00\",\n \"EndTimeDisplay\": \"2024-03-03T00:00:00\"\n },\n {\n \"ParticipantId\": 479,\n \"ParticipantRowNumber\": 5,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 479,\n \"PublishedIntervalId\": 328224,\n \"ExceptionID\": 920431,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-02T01:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T01:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T01:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T01:15:00\"\n },\n {\n \"ParticipantId\": 479,\n \"ParticipantRowNumber\": 5,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 479,\n \"PublishedIntervalId\": 328225,\n \"ExceptionID\": 920432,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-02T03:00:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T04:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T03:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T04:00:00\"\n },\n {\n \"ParticipantId\": 479,\n \"ParticipantRowNumber\": 5,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 479,\n \"PublishedIntervalId\": 328226,\n \"ExceptionID\": 920433,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-02T06:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T06:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T06:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T06:15:00\"\n },\n {\n \"ParticipantId\": 479,\n \"ParticipantRowNumber\": 5,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 479,\n \"PublishedIntervalId\": 328227,\n \"ExceptionID\": 920434,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-02T04:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T04:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T04:15:00\",\n \"EndTimeDisplay\": \"2024-03-02T04:30:00\"\n },\n {\n \"ParticipantId\": 479,\n \"ParticipantRowNumber\": 5,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 479,\n \"PublishedIntervalId\": 328231,\n \"ExceptionID\": 920438,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-02T23:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T23:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T23:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T23:15:00\"\n },\n {\n \"ParticipantId\": 27,\n \"ParticipantRowNumber\": 6,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 27,\n \"PublishedIntervalId\": 327792,\n \"ExceptionID\": 919999,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T09:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T17:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T09:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T17:30:00\"\n },\n {\n \"ParticipantId\": 27,\n \"ParticipantRowNumber\": 6,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 27,\n \"PublishedIntervalId\": 328680,\n \"ExceptionID\": 920887,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T11:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T11:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T11:15:00\",\n \"EndTimeDisplay\": \"2024-03-01T11:30:00\"\n },\n {\n \"ParticipantId\": 27,\n \"ParticipantRowNumber\": 6,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 27,\n \"PublishedIntervalId\": 328681,\n \"ExceptionID\": 920888,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-01T13:00:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T13:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T13:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T13:30:00\"\n },\n {\n \"ParticipantId\": 27,\n \"ParticipantRowNumber\": 6,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 27,\n \"PublishedIntervalId\": 328682,\n \"ExceptionID\": 920889,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T16:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T16:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T16:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T16:15:00\"\n },\n {\n \"ParticipantId\": 27,\n \"ParticipantRowNumber\": 6,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 27,\n \"PublishedIntervalId\": 328683,\n \"ExceptionID\": 920890,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-01T09:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T09:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T09:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T09:15:00\"\n },\n {\n \"ParticipantId\": 467,\n \"ParticipantRowNumber\": 7,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 467,\n \"PublishedIntervalId\": 327817,\n \"ExceptionID\": 920024,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-02T14:00:00\",\n \"Duration\": 8,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-02T22:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T14:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T22:00:00\"\n },\n {\n \"ParticipantId\": 467,\n \"ParticipantRowNumber\": 7,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 467,\n \"PublishedIntervalId\": 328778,\n \"ExceptionID\": 920985,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-02T16:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T16:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T16:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T16:15:00\"\n },\n {\n \"ParticipantId\": 467,\n \"ParticipantRowNumber\": 7,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 467,\n \"PublishedIntervalId\": 328779,\n \"ExceptionID\": 920986,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-02T18:00:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T19:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T18:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T19:00:00\"\n },\n {\n \"ParticipantId\": 467,\n \"ParticipantRowNumber\": 7,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 467,\n \"PublishedIntervalId\": 328780,\n \"ExceptionID\": 920987,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-02T20:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T20:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T20:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T20:15:00\"\n },\n {\n \"ParticipantId\": 391,\n \"ParticipantRowNumber\": 9,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 391,\n \"PublishedIntervalId\": 327624,\n \"ExceptionID\": 919831,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T09:00:00\",\n \"Duration\": 10,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T19:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T09:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T19:00:00\"\n },\n {\n \"ParticipantId\": 391,\n \"ParticipantRowNumber\": 9,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 391,\n \"PublishedIntervalId\": 328024,\n \"ExceptionID\": 920231,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T11:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T11:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T11:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T11:45:00\"\n },\n {\n \"ParticipantId\": 391,\n \"ParticipantRowNumber\": 9,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 391,\n \"PublishedIntervalId\": 328025,\n \"ExceptionID\": 920232,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-01T14:00:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T15:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T14:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T15:00:00\"\n },\n {\n \"ParticipantId\": 391,\n \"ParticipantRowNumber\": 9,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 391,\n \"PublishedIntervalId\": 328026,\n \"ExceptionID\": 920233,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T16:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T16:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T16:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T16:45:00\"\n },\n {\n \"ParticipantId\": 391,\n \"ParticipantRowNumber\": 9,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 391,\n \"PublishedIntervalId\": 328027,\n \"ExceptionID\": 920234,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-01T11:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T12:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T11:45:00\",\n \"EndTimeDisplay\": \"2024-03-01T12:00:00\"\n },\n {\n \"ParticipantId\": 391,\n \"ParticipantRowNumber\": 9,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 391,\n \"PublishedIntervalId\": 327850,\n \"ExceptionID\": 920057,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-02T13:00:00\",\n \"Duration\": 5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-02T18:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T13:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T18:00:00\"\n },\n {\n \"ParticipantId\": 391,\n \"ParticipantRowNumber\": 9,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 391,\n \"PublishedIntervalId\": 328865,\n \"ExceptionID\": 921072,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-02T15:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T15:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T15:30:00\",\n \"EndTimeDisplay\": \"2024-03-02T15:45:00\"\n },\n {\n \"ParticipantId\": 387,\n \"ParticipantRowNumber\": 10,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 387,\n \"PublishedIntervalId\": 327697,\n \"ExceptionID\": 919904,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-02-29T17:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T02:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-02-29T17:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T02:00:00\"\n },\n {\n \"ParticipantId\": 387,\n \"ParticipantRowNumber\": 10,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 387,\n \"PublishedIntervalId\": 327872,\n \"ExceptionID\": 920079,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T18:00:00\",\n \"Duration\": 4,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T22:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T18:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T22:00:00\"\n },\n {\n \"ParticipantId\": 387,\n \"ParticipantRowNumber\": 10,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 387,\n \"PublishedIntervalId\": 328307,\n \"ExceptionID\": 920514,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T00:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T00:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T00:15:00\",\n \"EndTimeDisplay\": \"2024-03-01T00:30:00\"\n },\n {\n \"ParticipantId\": 387,\n \"ParticipantRowNumber\": 10,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 387,\n \"PublishedIntervalId\": 328308,\n \"ExceptionID\": 920515,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-01T01:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T01:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T01:15:00\",\n \"EndTimeDisplay\": \"2024-03-01T01:30:00\"\n },\n {\n \"ParticipantId\": 387,\n \"ParticipantRowNumber\": 10,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 387,\n \"PublishedIntervalId\": 328887,\n \"ExceptionID\": 921094,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T19:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T20:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T19:45:00\",\n \"EndTimeDisplay\": \"2024-03-01T20:00:00\"\n },\n {\n \"ParticipantId\": 387,\n \"ParticipantRowNumber\": 10,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 387,\n \"PublishedIntervalId\": 327873,\n \"ExceptionID\": 920080,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-02T08:00:00\",\n \"Duration\": 4,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-02T12:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T08:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T12:00:00\"\n },\n {\n \"ParticipantId\": 387,\n \"ParticipantRowNumber\": 10,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 387,\n \"PublishedIntervalId\": 328888,\n \"ExceptionID\": 921095,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-02T10:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T10:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T10:30:00\",\n \"EndTimeDisplay\": \"2024-03-02T10:45:00\"\n },\n {\n \"ParticipantId\": 306,\n \"ParticipantRowNumber\": 12,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 306,\n \"PublishedIntervalId\": 327637,\n \"ExceptionID\": 919844,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T16:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-02T01:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T16:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T01:00:00\"\n },\n {\n \"ParticipantId\": 306,\n \"ParticipantRowNumber\": 12,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 306,\n \"PublishedIntervalId\": 328073,\n \"ExceptionID\": 920280,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T18:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T18:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T18:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T18:15:00\"\n },\n {\n \"ParticipantId\": 306,\n \"ParticipantRowNumber\": 12,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 306,\n \"PublishedIntervalId\": 328074,\n \"ExceptionID\": 920281,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-01T20:00:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T21:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T20:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T21:00:00\"\n },\n {\n \"ParticipantId\": 306,\n \"ParticipantRowNumber\": 12,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 306,\n \"PublishedIntervalId\": 328075,\n \"ExceptionID\": 920282,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T22:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T23:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T22:45:00\",\n \"EndTimeDisplay\": \"2024-03-01T23:00:00\"\n },\n {\n \"ParticipantId\": 306,\n \"ParticipantRowNumber\": 12,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 306,\n \"PublishedIntervalId\": 327637,\n \"ExceptionID\": 919844,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T16:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-02T01:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T16:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T01:00:00\"\n },\n {\n \"ParticipantId\": 306,\n \"ParticipantRowNumber\": 12,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 306,\n \"PublishedIntervalId\": 327638,\n \"ExceptionID\": 919845,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-02T16:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-03T01:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T16:00:00\",\n \"EndTimeDisplay\": \"2024-03-03T01:00:00\"\n },\n {\n \"ParticipantId\": 306,\n \"ParticipantRowNumber\": 12,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 306,\n \"PublishedIntervalId\": 328076,\n \"ExceptionID\": 920283,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-02T00:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T00:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T00:15:00\",\n \"EndTimeDisplay\": \"2024-03-02T00:30:00\"\n },\n {\n \"ParticipantId\": 306,\n \"ParticipantRowNumber\": 12,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 306,\n \"PublishedIntervalId\": 328077,\n \"ExceptionID\": 920284,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-02T18:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T18:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T18:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T18:15:00\"\n },\n {\n \"ParticipantId\": 306,\n \"ParticipantRowNumber\": 12,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 306,\n \"PublishedIntervalId\": 328078,\n \"ExceptionID\": 920285,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-02T19:30:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T20:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T19:30:00\",\n \"EndTimeDisplay\": \"2024-03-02T20:30:00\"\n },\n {\n \"ParticipantId\": 306,\n \"ParticipantRowNumber\": 12,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 306,\n \"PublishedIntervalId\": 328079,\n \"ExceptionID\": 920286,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-02T23:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T23:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T23:30:00\",\n \"EndTimeDisplay\": \"2024-03-02T23:45:00\"\n },\n {\n \"ParticipantId\": 306,\n \"ParticipantRowNumber\": 12,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 306,\n \"PublishedIntervalId\": 328080,\n \"ExceptionID\": 920287,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-02T23:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T23:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T23:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T23:15:00\"\n },\n {\n \"ParticipantId\": 432,\n \"ParticipantRowNumber\": 13,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 432,\n \"PublishedIntervalId\": 327818,\n \"ExceptionID\": 920025,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-02-29T18:00:00\",\n \"Duration\": 8,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T02:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-02-29T18:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T02:00:00\"\n },\n {\n \"ParticipantId\": 432,\n \"ParticipantRowNumber\": 13,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 432,\n \"PublishedIntervalId\": 327902,\n \"ExceptionID\": 920109,\n \"ExceptionTypeID\": 5,\n \"StartTime\": \"2024-03-01T22:00:00\",\n \"Duration\": 2,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#9400D3\",\n \"ExceptionTypeName\": \"Overtime\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-02T00:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T22:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T00:00:00\"\n },\n {\n \"ParticipantId\": 432,\n \"ParticipantRowNumber\": 13,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 432,\n \"PublishedIntervalId\": 328916,\n \"ExceptionID\": 921123,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T23:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T23:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T23:15:00\",\n \"EndTimeDisplay\": \"2024-03-01T23:30:00\"\n },\n {\n \"ParticipantId\": 51,\n \"ParticipantRowNumber\": 15,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 51,\n \"PublishedIntervalId\": 327790,\n \"ExceptionID\": 919997,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T09:30:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T18:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T09:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T18:00:00\"\n },\n {\n \"ParticipantId\": 51,\n \"ParticipantRowNumber\": 15,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 51,\n \"PublishedIntervalId\": 328672,\n \"ExceptionID\": 920879,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T12:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T12:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T12:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T12:15:00\"\n },\n {\n \"ParticipantId\": 51,\n \"ParticipantRowNumber\": 15,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 51,\n \"PublishedIntervalId\": 328673,\n \"ExceptionID\": 920880,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-01T13:30:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T14:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T13:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T14:00:00\"\n },\n {\n \"ParticipantId\": 51,\n \"ParticipantRowNumber\": 15,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 51,\n \"PublishedIntervalId\": 328674,\n \"ExceptionID\": 920881,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T16:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T16:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T16:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T16:15:00\"\n },\n {\n \"ParticipantId\": 51,\n \"ParticipantRowNumber\": 15,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 51,\n \"PublishedIntervalId\": 328675,\n \"ExceptionID\": 920882,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-01T09:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T09:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T09:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T09:45:00\"\n },\n {\n \"ParticipantId\": 136,\n \"ParticipantRowNumber\": 16,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 136,\n \"PublishedIntervalId\": 327822,\n \"ExceptionID\": 920029,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T16:00:00\",\n \"Duration\": 8,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-02T00:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T16:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T00:00:00\"\n },\n {\n \"ParticipantId\": 136,\n \"ParticipantRowNumber\": 16,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 136,\n \"PublishedIntervalId\": 328797,\n \"ExceptionID\": 921004,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T17:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T17:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T17:15:00\",\n \"EndTimeDisplay\": \"2024-03-01T17:30:00\"\n },\n {\n \"ParticipantId\": 136,\n \"ParticipantRowNumber\": 16,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 136,\n \"PublishedIntervalId\": 328798,\n \"ExceptionID\": 921005,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-01T19:30:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T20:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T19:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T20:00:00\"\n },\n {\n \"ParticipantId\": 136,\n \"ParticipantRowNumber\": 16,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 136,\n \"PublishedIntervalId\": 328799,\n \"ExceptionID\": 921006,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T22:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T23:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T22:45:00\",\n \"EndTimeDisplay\": \"2024-03-01T23:00:00\"\n },\n {\n \"ParticipantId\": 136,\n \"ParticipantRowNumber\": 16,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 136,\n \"PublishedIntervalId\": 328800,\n \"ExceptionID\": 921007,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-01T16:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T16:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T16:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T16:15:00\"\n },\n {\n \"ParticipantId\": 144,\n \"ParticipantRowNumber\": 18,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 144,\n \"PublishedIntervalId\": 327757,\n \"ExceptionID\": 919964,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-02-29T16:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T01:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-02-29T16:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T01:00:00\"\n },\n {\n \"ParticipantId\": 144,\n \"ParticipantRowNumber\": 18,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 144,\n \"PublishedIntervalId\": 327886,\n \"ExceptionID\": 920093,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T20:00:00\",\n \"Duration\": 4,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-02T00:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T20:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T00:00:00\"\n },\n {\n \"ParticipantId\": 144,\n \"ParticipantRowNumber\": 18,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 144,\n \"PublishedIntervalId\": 328901,\n \"ExceptionID\": 921108,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T22:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T22:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T22:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T22:15:00\"\n },\n {\n \"ParticipantId\": 353,\n \"ParticipantRowNumber\": 19,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 353,\n \"PublishedIntervalId\": 327621,\n \"ExceptionID\": 919828,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T08:00:00\",\n \"Duration\": 10,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T18:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T08:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T18:00:00\"\n },\n {\n \"ParticipantId\": 353,\n \"ParticipantRowNumber\": 19,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 353,\n \"PublishedIntervalId\": 328012,\n \"ExceptionID\": 920219,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T10:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T10:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T10:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T10:45:00\"\n },\n {\n \"ParticipantId\": 353,\n \"ParticipantRowNumber\": 19,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 353,\n \"PublishedIntervalId\": 328013,\n \"ExceptionID\": 920220,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-01T13:00:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T14:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T13:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T14:00:00\"\n },\n {\n \"ParticipantId\": 353,\n \"ParticipantRowNumber\": 19,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 353,\n \"PublishedIntervalId\": 328014,\n \"ExceptionID\": 920221,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T15:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T15:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T15:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T15:45:00\"\n },\n {\n \"ParticipantId\": 353,\n \"ParticipantRowNumber\": 19,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 353,\n \"PublishedIntervalId\": 328015,\n \"ExceptionID\": 920222,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-01T08:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T09:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T08:45:00\",\n \"EndTimeDisplay\": \"2024-03-01T09:00:00\"\n },\n {\n \"ParticipantId\": 155,\n \"ParticipantRowNumber\": 20,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 155,\n \"PublishedIntervalId\": 327847,\n \"ExceptionID\": 920054,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T07:00:00\",\n \"Duration\": 5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T12:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T07:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T12:00:00\"\n },\n {\n \"ParticipantId\": 155,\n \"ParticipantRowNumber\": 20,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 155,\n \"PublishedIntervalId\": 328862,\n \"ExceptionID\": 921069,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T08:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T09:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T08:45:00\",\n \"EndTimeDisplay\": \"2024-03-01T09:00:00\"\n },\n {\n \"ParticipantId\": 155,\n \"ParticipantRowNumber\": 20,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 155,\n \"PublishedIntervalId\": 327885,\n \"ExceptionID\": 920092,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-02T08:00:00\",\n \"Duration\": 4,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-02T12:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T08:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T12:00:00\"\n },\n {\n \"ParticipantId\": 155,\n \"ParticipantRowNumber\": 20,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 155,\n \"PublishedIntervalId\": 328900,\n \"ExceptionID\": 921107,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-02T10:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T10:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T10:15:00\",\n \"EndTimeDisplay\": \"2024-03-02T10:30:00\"\n },\n {\n \"ParticipantId\": 71,\n \"ParticipantRowNumber\": 21,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 71,\n \"PublishedIntervalId\": 327784,\n \"ExceptionID\": 919991,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T09:30:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T18:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T09:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T18:00:00\"\n },\n {\n \"ParticipantId\": 71,\n \"ParticipantRowNumber\": 21,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 71,\n \"PublishedIntervalId\": 328648,\n \"ExceptionID\": 920855,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T11:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T12:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T11:45:00\",\n \"EndTimeDisplay\": \"2024-03-01T12:00:00\"\n },\n {\n \"ParticipantId\": 71,\n \"ParticipantRowNumber\": 21,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 71,\n \"PublishedIntervalId\": 328649,\n \"ExceptionID\": 920856,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-01T14:30:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T15:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T14:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T15:00:00\"\n },\n {\n \"ParticipantId\": 71,\n \"ParticipantRowNumber\": 21,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 71,\n \"PublishedIntervalId\": 328650,\n \"ExceptionID\": 920857,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T16:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T16:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T16:15:00\",\n \"EndTimeDisplay\": \"2024-03-01T16:30:00\"\n },\n {\n \"ParticipantId\": 71,\n \"ParticipantRowNumber\": 21,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 71,\n \"PublishedIntervalId\": 328651,\n \"ExceptionID\": 920858,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-01T09:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T09:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T09:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T09:45:00\"\n },\n {\n \"ParticipantId\": 405,\n \"ParticipantRowNumber\": 22,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 405,\n \"PublishedIntervalId\": 327869,\n \"ExceptionID\": 920076,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T10:00:00\",\n \"Duration\": 4,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T14:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T10:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T14:00:00\"\n },\n {\n \"ParticipantId\": 405,\n \"ParticipantRowNumber\": 22,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 405,\n \"PublishedIntervalId\": 328884,\n \"ExceptionID\": 921091,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T12:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T12:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T12:15:00\",\n \"EndTimeDisplay\": \"2024-03-01T12:30:00\"\n },\n {\n \"ParticipantId\": 80,\n \"ParticipantRowNumber\": 24,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 80,\n \"PublishedIntervalId\": 327879,\n \"ExceptionID\": 920086,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-02T05:00:00\",\n \"Duration\": 4,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-02T09:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T05:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T09:00:00\"\n },\n {\n \"ParticipantId\": 80,\n \"ParticipantRowNumber\": 24,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 80,\n \"PublishedIntervalId\": 328894,\n \"ExceptionID\": 921101,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-02T07:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T07:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T07:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T07:15:00\"\n },\n {\n \"ParticipantId\": 91,\n \"ParticipantRowNumber\": 26,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 91,\n \"PublishedIntervalId\": 327614,\n \"ExceptionID\": 919821,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T06:00:00\",\n \"Duration\": 10,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T16:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T06:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T16:00:00\"\n },\n {\n \"ParticipantId\": 91,\n \"ParticipantRowNumber\": 26,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 91,\n \"PublishedIntervalId\": 327984,\n \"ExceptionID\": 920191,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T08:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T08:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T08:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T08:45:00\"\n },\n {\n \"ParticipantId\": 91,\n \"ParticipantRowNumber\": 26,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 91,\n \"PublishedIntervalId\": 327985,\n \"ExceptionID\": 920192,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-01T11:00:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T12:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T11:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T12:00:00\"\n },\n {\n \"ParticipantId\": 91,\n \"ParticipantRowNumber\": 26,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 91,\n \"PublishedIntervalId\": 327986,\n \"ExceptionID\": 920193,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T14:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T14:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T14:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T14:15:00\"\n },\n {\n \"ParticipantId\": 91,\n \"ParticipantRowNumber\": 26,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 91,\n \"PublishedIntervalId\": 327987,\n \"ExceptionID\": 920194,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-01T06:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T06:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T06:15:00\",\n \"EndTimeDisplay\": \"2024-03-01T06:30:00\"\n },\n {\n \"ParticipantId\": 91,\n \"ParticipantRowNumber\": 26,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 91,\n \"PublishedIntervalId\": 327615,\n \"ExceptionID\": 919822,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-02T06:00:00\",\n \"Duration\": 10,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-02T16:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T06:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T16:00:00\"\n },\n {\n \"ParticipantId\": 91,\n \"ParticipantRowNumber\": 26,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 91,\n \"PublishedIntervalId\": 327988,\n \"ExceptionID\": 920195,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-02T08:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T08:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T08:30:00\",\n \"EndTimeDisplay\": \"2024-03-02T08:45:00\"\n },\n {\n \"ParticipantId\": 91,\n \"ParticipantRowNumber\": 26,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 91,\n \"PublishedIntervalId\": 327989,\n \"ExceptionID\": 920196,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-02T11:00:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T12:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T11:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T12:00:00\"\n },\n {\n \"ParticipantId\": 91,\n \"ParticipantRowNumber\": 26,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 91,\n \"PublishedIntervalId\": 327990,\n \"ExceptionID\": 920197,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-02T14:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T14:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T14:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T14:15:00\"\n },\n {\n \"ParticipantId\": 91,\n \"ParticipantRowNumber\": 26,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 91,\n \"PublishedIntervalId\": 327991,\n \"ExceptionID\": 920198,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-02T06:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T06:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T06:15:00\",\n \"EndTimeDisplay\": \"2024-03-02T06:30:00\"\n },\n {\n \"ParticipantId\": 250,\n \"ParticipantRowNumber\": 28,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 250,\n \"PublishedIntervalId\": 327841,\n \"ExceptionID\": 920048,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T09:30:00\",\n \"Duration\": 6,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T15:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T09:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T15:30:00\"\n },\n {\n \"ParticipantId\": 250,\n \"ParticipantRowNumber\": 28,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 250,\n \"PublishedIntervalId\": 328853,\n \"ExceptionID\": 921060,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T11:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T11:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T11:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T11:15:00\"\n },\n {\n \"ParticipantId\": 250,\n \"ParticipantRowNumber\": 28,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 250,\n \"PublishedIntervalId\": 328854,\n \"ExceptionID\": 921061,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T14:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T14:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T14:15:00\",\n \"EndTimeDisplay\": \"2024-03-01T14:30:00\"\n },\n {\n \"ParticipantId\": 250,\n \"ParticipantRowNumber\": 28,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 250,\n \"PublishedIntervalId\": 328855,\n \"ExceptionID\": 921062,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-01T12:30:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T13:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T12:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T13:00:00\"\n },\n {\n \"ParticipantId\": 418,\n \"ParticipantRowNumber\": 31,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 418,\n \"PublishedIntervalId\": 327831,\n \"ExceptionID\": 920038,\n \"ExceptionTypeID\": 5,\n \"StartTime\": \"2024-03-01T15:30:00\",\n \"Duration\": 6.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#9400D3\",\n \"ExceptionTypeName\": \"Overtime\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T22:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T15:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T22:00:00\"\n },\n {\n \"ParticipantId\": 418,\n \"ParticipantRowNumber\": 31,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 418,\n \"PublishedIntervalId\": 327832,\n \"ExceptionID\": 920039,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T09:00:00\",\n \"Duration\": 6.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T15:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T09:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T15:30:00\"\n },\n {\n \"ParticipantId\": 418,\n \"ParticipantRowNumber\": 31,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 418,\n \"PublishedIntervalId\": 328829,\n \"ExceptionID\": 921036,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T17:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T18:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T17:45:00\",\n \"EndTimeDisplay\": \"2024-03-01T18:00:00\"\n },\n {\n \"ParticipantId\": 418,\n \"ParticipantRowNumber\": 31,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 418,\n \"PublishedIntervalId\": 328830,\n \"ExceptionID\": 921037,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T20:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T20:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T20:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T20:45:00\"\n },\n {\n \"ParticipantId\": 418,\n \"ParticipantRowNumber\": 31,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 418,\n \"PublishedIntervalId\": 328831,\n \"ExceptionID\": 921038,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T12:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T12:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T12:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T12:15:00\"\n },\n {\n \"ParticipantId\": 418,\n \"ParticipantRowNumber\": 31,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 418,\n \"PublishedIntervalId\": 328832,\n \"ExceptionID\": 921039,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-01T13:00:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T13:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T13:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T13:30:00\"\n },\n {\n \"ParticipantId\": 397,\n \"ParticipantRowNumber\": 32,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 397,\n \"PublishedIntervalId\": 327894,\n \"ExceptionID\": 920101,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T11:00:00\",\n \"Duration\": 4,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T15:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T11:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T15:00:00\"\n },\n {\n \"ParticipantId\": 397,\n \"ParticipantRowNumber\": 32,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 397,\n \"PublishedIntervalId\": 328909,\n \"ExceptionID\": 921116,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T13:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T13:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T13:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T13:45:00\"\n },\n {\n \"ParticipantId\": 397,\n \"ParticipantRowNumber\": 32,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 397,\n \"PublishedIntervalId\": 327893,\n \"ExceptionID\": 920100,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-02T11:00:00\",\n \"Duration\": 4,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-02T15:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T11:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T15:00:00\"\n },\n {\n \"ParticipantId\": 397,\n \"ParticipantRowNumber\": 32,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 397,\n \"PublishedIntervalId\": 328908,\n \"ExceptionID\": 921115,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-02T12:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T13:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T12:45:00\",\n \"EndTimeDisplay\": \"2024-03-02T13:00:00\"\n },\n {\n \"ParticipantId\": 361,\n \"ParticipantRowNumber\": 34,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 361,\n \"PublishedIntervalId\": 327741,\n \"ExceptionID\": 919948,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T09:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T18:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T09:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T18:00:00\"\n },\n {\n \"ParticipantId\": 361,\n \"ParticipantRowNumber\": 34,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 361,\n \"PublishedIntervalId\": 328479,\n \"ExceptionID\": 920686,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T11:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T11:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T11:15:00\",\n \"EndTimeDisplay\": \"2024-03-01T11:30:00\"\n },\n {\n \"ParticipantId\": 361,\n \"ParticipantRowNumber\": 34,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 361,\n \"PublishedIntervalId\": 328480,\n \"ExceptionID\": 920687,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-01T13:30:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T14:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T13:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T14:30:00\"\n },\n {\n \"ParticipantId\": 361,\n \"ParticipantRowNumber\": 34,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 361,\n \"PublishedIntervalId\": 328481,\n \"ExceptionID\": 920688,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T16:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T16:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T16:15:00\",\n \"EndTimeDisplay\": \"2024-03-01T16:30:00\"\n },\n {\n \"ParticipantId\": 361,\n \"ParticipantRowNumber\": 34,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 361,\n \"PublishedIntervalId\": 328482,\n \"ExceptionID\": 920689,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-01T17:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T17:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T17:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T17:45:00\"\n },\n {\n \"ParticipantId\": 361,\n \"ParticipantRowNumber\": 34,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 361,\n \"PublishedIntervalId\": 327742,\n \"ExceptionID\": 919949,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-02T09:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-02T18:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T09:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T18:00:00\"\n },\n {\n \"ParticipantId\": 361,\n \"ParticipantRowNumber\": 34,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 361,\n \"PublishedIntervalId\": 328483,\n \"ExceptionID\": 920690,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-02T11:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T12:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T11:45:00\",\n \"EndTimeDisplay\": \"2024-03-02T12:00:00\"\n },\n {\n \"ParticipantId\": 361,\n \"ParticipantRowNumber\": 34,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 361,\n \"PublishedIntervalId\": 328484,\n \"ExceptionID\": 920691,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-02T13:15:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T14:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T13:15:00\",\n \"EndTimeDisplay\": \"2024-03-02T14:15:00\"\n },\n {\n \"ParticipantId\": 361,\n \"ParticipantRowNumber\": 34,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 361,\n \"PublishedIntervalId\": 328485,\n \"ExceptionID\": 920692,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-02T16:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T16:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T16:15:00\",\n \"EndTimeDisplay\": \"2024-03-02T16:30:00\"\n },\n {\n \"ParticipantId\": 354,\n \"ParticipantRowNumber\": 36,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 354,\n \"PublishedIntervalId\": 327744,\n \"ExceptionID\": 919951,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T10:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T19:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T10:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T19:00:00\"\n },\n {\n \"ParticipantId\": 354,\n \"ParticipantRowNumber\": 36,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 354,\n \"PublishedIntervalId\": 328490,\n \"ExceptionID\": 920697,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T12:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T12:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T12:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T12:15:00\"\n },\n {\n \"ParticipantId\": 354,\n \"ParticipantRowNumber\": 36,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 354,\n \"PublishedIntervalId\": 328491,\n \"ExceptionID\": 920698,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-01T14:00:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T15:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T14:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T15:00:00\"\n },\n {\n \"ParticipantId\": 354,\n \"ParticipantRowNumber\": 36,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 354,\n \"PublishedIntervalId\": 328492,\n \"ExceptionID\": 920699,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T17:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T17:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T17:15:00\",\n \"EndTimeDisplay\": \"2024-03-01T17:30:00\"\n },\n {\n \"ParticipantId\": 354,\n \"ParticipantRowNumber\": 36,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 354,\n \"PublishedIntervalId\": 328493,\n \"ExceptionID\": 920700,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-01T13:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T13:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T13:15:00\",\n \"EndTimeDisplay\": \"2024-03-01T13:30:00\"\n },\n {\n \"ParticipantId\": 271,\n \"ParticipantRowNumber\": 38,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 271,\n \"PublishedIntervalId\": 327655,\n \"ExceptionID\": 919862,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-02-29T22:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T07:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-02-29T22:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T07:00:00\"\n },\n {\n \"ParticipantId\": 271,\n \"ParticipantRowNumber\": 38,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 271,\n \"PublishedIntervalId\": 327656,\n \"ExceptionID\": 919863,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T22:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-02T07:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T22:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T07:00:00\"\n },\n {\n \"ParticipantId\": 271,\n \"ParticipantRowNumber\": 38,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 271,\n \"PublishedIntervalId\": 328145,\n \"ExceptionID\": 920352,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T00:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T00:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T00:15:00\",\n \"EndTimeDisplay\": \"2024-03-01T00:30:00\"\n },\n {\n \"ParticipantId\": 271,\n \"ParticipantRowNumber\": 38,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 271,\n \"PublishedIntervalId\": 328146,\n \"ExceptionID\": 920353,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-01T02:30:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T03:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T02:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T03:30:00\"\n },\n {\n \"ParticipantId\": 271,\n \"ParticipantRowNumber\": 38,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 271,\n \"PublishedIntervalId\": 328147,\n \"ExceptionID\": 920354,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T05:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T05:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T05:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T05:45:00\"\n },\n {\n \"ParticipantId\": 271,\n \"ParticipantRowNumber\": 38,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 271,\n \"PublishedIntervalId\": 328148,\n \"ExceptionID\": 920355,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-01T03:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T03:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T03:15:00\",\n \"EndTimeDisplay\": \"2024-03-01T03:30:00\"\n },\n {\n \"ParticipantId\": 271,\n \"ParticipantRowNumber\": 38,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 271,\n \"PublishedIntervalId\": 328152,\n \"ExceptionID\": 920359,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-01T23:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T00:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T23:45:00\",\n \"EndTimeDisplay\": \"2024-03-02T00:00:00\"\n },\n {\n \"ParticipantId\": 271,\n \"ParticipantRowNumber\": 38,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 271,\n \"PublishedIntervalId\": 327656,\n \"ExceptionID\": 919863,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T22:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-02T07:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T22:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T07:00:00\"\n },\n {\n \"ParticipantId\": 271,\n \"ParticipantRowNumber\": 38,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 271,\n \"PublishedIntervalId\": 328149,\n \"ExceptionID\": 920356,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-02T00:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T00:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T00:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T00:15:00\"\n },\n {\n \"ParticipantId\": 271,\n \"ParticipantRowNumber\": 38,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 271,\n \"PublishedIntervalId\": 328150,\n \"ExceptionID\": 920357,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-02T02:30:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T03:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T02:30:00\",\n \"EndTimeDisplay\": \"2024-03-02T03:30:00\"\n },\n {\n \"ParticipantId\": 271,\n \"ParticipantRowNumber\": 38,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 271,\n \"PublishedIntervalId\": 328151,\n \"ExceptionID\": 920358,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-02T05:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T05:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T05:30:00\",\n \"EndTimeDisplay\": \"2024-03-02T05:45:00\"\n },\n {\n \"ParticipantId\": 449,\n \"ParticipantRowNumber\": 41,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 449,\n \"PublishedIntervalId\": 327693,\n \"ExceptionID\": 919900,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T08:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T17:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T08:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T17:00:00\"\n },\n {\n \"ParticipantId\": 449,\n \"ParticipantRowNumber\": 41,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 449,\n \"PublishedIntervalId\": 328289,\n \"ExceptionID\": 920496,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T10:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T10:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T10:15:00\",\n \"EndTimeDisplay\": \"2024-03-01T10:30:00\"\n },\n {\n \"ParticipantId\": 449,\n \"ParticipantRowNumber\": 41,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 449,\n \"PublishedIntervalId\": 328290,\n \"ExceptionID\": 920497,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-01T12:15:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T13:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T12:15:00\",\n \"EndTimeDisplay\": \"2024-03-01T13:15:00\"\n },\n {\n \"ParticipantId\": 449,\n \"ParticipantRowNumber\": 41,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 449,\n \"PublishedIntervalId\": 328291,\n \"ExceptionID\": 920498,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T15:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T15:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T15:15:00\",\n \"EndTimeDisplay\": \"2024-03-01T15:30:00\"\n },\n {\n \"ParticipantId\": 449,\n \"ParticipantRowNumber\": 41,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 449,\n \"PublishedIntervalId\": 328292,\n \"ExceptionID\": 920499,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-01T14:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T14:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T14:15:00\",\n \"EndTimeDisplay\": \"2024-03-01T14:30:00\"\n },\n {\n \"ParticipantId\": 135,\n \"ParticipantRowNumber\": 42,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 135,\n \"PublishedIntervalId\": 327776,\n \"ExceptionID\": 919983,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T13:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T21:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T13:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T21:30:00\"\n },\n {\n \"ParticipantId\": 135,\n \"ParticipantRowNumber\": 42,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 135,\n \"PublishedIntervalId\": 328616,\n \"ExceptionID\": 920823,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T15:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T15:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T15:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T15:15:00\"\n },\n {\n \"ParticipantId\": 135,\n \"ParticipantRowNumber\": 42,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 135,\n \"PublishedIntervalId\": 328617,\n \"ExceptionID\": 920824,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-01T17:15:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T17:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T17:15:00\",\n \"EndTimeDisplay\": \"2024-03-01T17:45:00\"\n },\n {\n \"ParticipantId\": 135,\n \"ParticipantRowNumber\": 42,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 135,\n \"PublishedIntervalId\": 328618,\n \"ExceptionID\": 920825,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T19:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T20:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T19:45:00\",\n \"EndTimeDisplay\": \"2024-03-01T20:00:00\"\n },\n {\n \"ParticipantId\": 135,\n \"ParticipantRowNumber\": 42,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 135,\n \"PublishedIntervalId\": 328619,\n \"ExceptionID\": 920826,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-01T13:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T13:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T13:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T13:15:00\"\n },\n {\n \"ParticipantId\": 145,\n \"ParticipantRowNumber\": 43,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 145,\n \"PublishedIntervalId\": 327796,\n \"ExceptionID\": 920003,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T04:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T12:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T04:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T12:30:00\"\n },\n {\n \"ParticipantId\": 145,\n \"ParticipantRowNumber\": 43,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 145,\n \"PublishedIntervalId\": 328696,\n \"ExceptionID\": 920903,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T06:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T06:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T06:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T06:15:00\"\n },\n {\n \"ParticipantId\": 145,\n \"ParticipantRowNumber\": 43,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 145,\n \"PublishedIntervalId\": 328697,\n \"ExceptionID\": 920904,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-01T08:30:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T09:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T08:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T09:00:00\"\n },\n {\n \"ParticipantId\": 145,\n \"ParticipantRowNumber\": 43,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 145,\n \"PublishedIntervalId\": 328698,\n \"ExceptionID\": 920905,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T11:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T11:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T11:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T11:15:00\"\n },\n {\n \"ParticipantId\": 145,\n \"ParticipantRowNumber\": 43,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 145,\n \"PublishedIntervalId\": 328699,\n \"ExceptionID\": 920906,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-01T04:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T04:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T04:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T04:15:00\"\n },\n {\n \"ParticipantId\": 352,\n \"ParticipantRowNumber\": 45,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 352,\n \"PublishedIntervalId\": 327871,\n \"ExceptionID\": 920078,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T04:00:00\",\n \"Duration\": 4,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T08:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T04:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T08:00:00\"\n },\n {\n \"ParticipantId\": 352,\n \"ParticipantRowNumber\": 45,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 352,\n \"PublishedIntervalId\": 328886,\n \"ExceptionID\": 921093,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T06:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T06:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T06:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T06:15:00\"\n },\n {\n \"ParticipantId\": 352,\n \"ParticipantRowNumber\": 45,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 352,\n \"PublishedIntervalId\": 327815,\n \"ExceptionID\": 920022,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-02T04:00:00\",\n \"Duration\": 8,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-02T12:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T04:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T12:00:00\"\n },\n {\n \"ParticipantId\": 352,\n \"ParticipantRowNumber\": 45,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 352,\n \"PublishedIntervalId\": 328772,\n \"ExceptionID\": 920979,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-02T06:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T06:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T06:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T06:15:00\"\n },\n {\n \"ParticipantId\": 352,\n \"ParticipantRowNumber\": 45,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 352,\n \"PublishedIntervalId\": 328773,\n \"ExceptionID\": 920980,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-02T08:00:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T08:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T08:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T08:30:00\"\n },\n {\n \"ParticipantId\": 352,\n \"ParticipantRowNumber\": 45,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 352,\n \"PublishedIntervalId\": 328774,\n \"ExceptionID\": 920981,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-02T10:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T10:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T10:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T10:15:00\"\n },\n {\n \"ParticipantId\": 352,\n \"ParticipantRowNumber\": 45,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 352,\n \"PublishedIntervalId\": 328775,\n \"ExceptionID\": 920982,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-02T04:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T04:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T04:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T04:15:00\"\n },\n {\n \"ParticipantId\": 171,\n \"ParticipantRowNumber\": 46,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 171,\n \"PublishedIntervalId\": 327834,\n \"ExceptionID\": 920041,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T06:00:00\",\n \"Duration\": 6.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T12:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T06:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T12:30:00\"\n },\n {\n \"ParticipantId\": 171,\n \"ParticipantRowNumber\": 46,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 171,\n \"PublishedIntervalId\": 328835,\n \"ExceptionID\": 921042,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T08:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T08:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T08:15:00\",\n \"EndTimeDisplay\": \"2024-03-01T08:30:00\"\n },\n {\n \"ParticipantId\": 171,\n \"ParticipantRowNumber\": 46,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 171,\n \"PublishedIntervalId\": 328836,\n \"ExceptionID\": 921043,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-01T11:00:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T11:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T11:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T11:30:00\"\n },\n {\n \"ParticipantId\": 195,\n \"ParticipantRowNumber\": 47,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 195,\n \"PublishedIntervalId\": 327813,\n \"ExceptionID\": 920020,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T09:00:00\",\n \"Duration\": 8,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T17:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T09:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T17:00:00\"\n },\n {\n \"ParticipantId\": 195,\n \"ParticipantRowNumber\": 47,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 195,\n \"PublishedIntervalId\": 328764,\n \"ExceptionID\": 920971,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T10:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T11:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T10:45:00\",\n \"EndTimeDisplay\": \"2024-03-01T11:00:00\"\n },\n {\n \"ParticipantId\": 195,\n \"ParticipantRowNumber\": 47,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 195,\n \"PublishedIntervalId\": 328765,\n \"ExceptionID\": 920972,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-01T12:45:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T13:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T12:45:00\",\n \"EndTimeDisplay\": \"2024-03-01T13:15:00\"\n },\n {\n \"ParticipantId\": 195,\n \"ParticipantRowNumber\": 47,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 195,\n \"PublishedIntervalId\": 328766,\n \"ExceptionID\": 920973,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T15:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T15:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T15:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T15:45:00\"\n },\n {\n \"ParticipantId\": 195,\n \"ParticipantRowNumber\": 47,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 195,\n \"PublishedIntervalId\": 328767,\n \"ExceptionID\": 920974,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-01T09:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T09:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T09:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T09:15:00\"\n },\n {\n \"ParticipantId\": 440,\n \"ParticipantRowNumber\": 48,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 440,\n \"PublishedIntervalId\": 327863,\n \"ExceptionID\": 920070,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-02T11:00:00\",\n \"Duration\": 4.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-02T15:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T11:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T15:15:00\"\n },\n {\n \"ParticipantId\": 440,\n \"ParticipantRowNumber\": 48,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 440,\n \"PublishedIntervalId\": 328878,\n \"ExceptionID\": 921085,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-02T13:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T13:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T13:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T13:15:00\"\n },\n {\n \"ParticipantId\": 185,\n \"ParticipantRowNumber\": 49,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 185,\n \"PublishedIntervalId\": 327596,\n \"ExceptionID\": 919803,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T04:00:00\",\n \"Duration\": 11.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T15:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T04:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T15:30:00\"\n },\n {\n \"ParticipantId\": 185,\n \"ParticipantRowNumber\": 49,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 185,\n \"PublishedIntervalId\": 327916,\n \"ExceptionID\": 920123,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T06:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T06:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T06:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T06:45:00\"\n },\n {\n \"ParticipantId\": 185,\n \"ParticipantRowNumber\": 49,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 185,\n \"PublishedIntervalId\": 327917,\n \"ExceptionID\": 920124,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T08:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T09:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T08:45:00\",\n \"EndTimeDisplay\": \"2024-03-01T09:00:00\"\n },\n {\n \"ParticipantId\": 185,\n \"ParticipantRowNumber\": 49,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 185,\n \"PublishedIntervalId\": 327918,\n \"ExceptionID\": 920125,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T14:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T14:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T14:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T14:15:00\"\n },\n {\n \"ParticipantId\": 185,\n \"ParticipantRowNumber\": 49,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 185,\n \"PublishedIntervalId\": 327919,\n \"ExceptionID\": 920126,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-01T11:00:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T11:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T11:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T11:30:00\"\n },\n {\n \"ParticipantId\": 450,\n \"ParticipantRowNumber\": 50,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 450,\n \"PublishedIntervalId\": 327599,\n \"ExceptionID\": 919806,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T07:00:00\",\n \"Duration\": 11,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T18:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T07:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T18:00:00\"\n },\n {\n \"ParticipantId\": 450,\n \"ParticipantRowNumber\": 50,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 450,\n \"PublishedIntervalId\": 327926,\n \"ExceptionID\": 920133,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T09:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T09:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T09:15:00\",\n \"EndTimeDisplay\": \"2024-03-01T09:30:00\"\n },\n {\n \"ParticipantId\": 450,\n \"ParticipantRowNumber\": 50,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 450,\n \"PublishedIntervalId\": 327927,\n \"ExceptionID\": 920134,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T15:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T15:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T15:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T15:15:00\"\n },\n {\n \"ParticipantId\": 450,\n \"ParticipantRowNumber\": 50,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 450,\n \"PublishedIntervalId\": 327928,\n \"ExceptionID\": 920135,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T16:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T17:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T16:45:00\",\n \"EndTimeDisplay\": \"2024-03-01T17:00:00\"\n },\n {\n \"ParticipantId\": 450,\n \"ParticipantRowNumber\": 50,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 450,\n \"PublishedIntervalId\": 327929,\n \"ExceptionID\": 920136,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-01T11:30:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T12:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T11:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T12:30:00\"\n },\n {\n \"ParticipantId\": 61,\n \"ParticipantRowNumber\": 53,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 61,\n \"PublishedIntervalId\": 327787,\n \"ExceptionID\": 919994,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T10:30:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T19:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T10:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T19:00:00\"\n },\n {\n \"ParticipantId\": 61,\n \"ParticipantRowNumber\": 53,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 61,\n \"PublishedIntervalId\": 328660,\n \"ExceptionID\": 920867,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T11:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T12:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T11:45:00\",\n \"EndTimeDisplay\": \"2024-03-01T12:00:00\"\n },\n {\n \"ParticipantId\": 61,\n \"ParticipantRowNumber\": 53,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 61,\n \"PublishedIntervalId\": 328661,\n \"ExceptionID\": 920868,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-01T14:30:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T15:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T14:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T15:00:00\"\n },\n {\n \"ParticipantId\": 61,\n \"ParticipantRowNumber\": 53,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 61,\n \"PublishedIntervalId\": 328662,\n \"ExceptionID\": 920869,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T17:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T17:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T17:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T17:15:00\"\n },\n {\n \"ParticipantId\": 61,\n \"ParticipantRowNumber\": 53,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 61,\n \"PublishedIntervalId\": 328663,\n \"ExceptionID\": 920870,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-01T10:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T10:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T10:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T10:45:00\"\n },\n {\n \"ParticipantId\": 392,\n \"ParticipantRowNumber\": 54,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 392,\n \"PublishedIntervalId\": 327716,\n \"ExceptionID\": 919923,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-02T00:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-02T09:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T00:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T09:00:00\"\n },\n {\n \"ParticipantId\": 392,\n \"ParticipantRowNumber\": 54,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 392,\n \"PublishedIntervalId\": 328380,\n \"ExceptionID\": 920587,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-02T02:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T02:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T02:15:00\",\n \"EndTimeDisplay\": \"2024-03-02T02:30:00\"\n },\n {\n \"ParticipantId\": 392,\n \"ParticipantRowNumber\": 54,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 392,\n \"PublishedIntervalId\": 328381,\n \"ExceptionID\": 920588,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-02T04:15:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T05:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T04:15:00\",\n \"EndTimeDisplay\": \"2024-03-02T05:15:00\"\n },\n {\n \"ParticipantId\": 392,\n \"ParticipantRowNumber\": 54,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 392,\n \"PublishedIntervalId\": 328382,\n \"ExceptionID\": 920589,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-02T07:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T07:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T07:15:00\",\n \"EndTimeDisplay\": \"2024-03-02T07:30:00\"\n },\n {\n \"ParticipantId\": 392,\n \"ParticipantRowNumber\": 54,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 392,\n \"PublishedIntervalId\": 328383,\n \"ExceptionID\": 920590,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-02T02:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T02:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T02:15:00\",\n \"EndTimeDisplay\": \"2024-03-02T02:30:00\"\n },\n {\n \"ParticipantId\": 58,\n \"ParticipantRowNumber\": 55,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 58,\n \"PublishedIntervalId\": 327768,\n \"ExceptionID\": 919975,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T09:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T17:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T09:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T17:30:00\"\n },\n {\n \"ParticipantId\": 58,\n \"ParticipantRowNumber\": 55,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 58,\n \"PublishedIntervalId\": 328584,\n \"ExceptionID\": 920791,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T10:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T11:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T10:45:00\",\n \"EndTimeDisplay\": \"2024-03-01T11:00:00\"\n },\n {\n \"ParticipantId\": 58,\n \"ParticipantRowNumber\": 55,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 58,\n \"PublishedIntervalId\": 328585,\n \"ExceptionID\": 920792,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-01T13:15:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T13:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T13:15:00\",\n \"EndTimeDisplay\": \"2024-03-01T13:45:00\"\n },\n {\n \"ParticipantId\": 58,\n \"ParticipantRowNumber\": 55,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 58,\n \"PublishedIntervalId\": 328586,\n \"ExceptionID\": 920793,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T15:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T16:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T15:45:00\",\n \"EndTimeDisplay\": \"2024-03-01T16:00:00\"\n },\n {\n \"ParticipantId\": 58,\n \"ParticipantRowNumber\": 55,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 58,\n \"PublishedIntervalId\": 328587,\n \"ExceptionID\": 920794,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-01T09:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T09:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T09:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T09:15:00\"\n },\n {\n \"ParticipantId\": 58,\n \"ParticipantRowNumber\": 55,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 58,\n \"PublishedIntervalId\": 334322,\n \"ExceptionID\": 939222,\n \"ExceptionTypeID\": 8,\n \"StartTime\": \"2024-03-01T09:00:00\",\n \"Duration\": 0.1,\n \"Priority\": 150,\n \"AtWork\": false,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#ff0000\",\n \"ExceptionTypeName\": \"Late\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Created by soft checkin monitor\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T09:06:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T09:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T09:06:00\"\n },\n {\n \"ParticipantId\": 58,\n \"ParticipantRowNumber\": 55,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 58,\n \"PublishedIntervalId\": 327880,\n \"ExceptionID\": 920087,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-02T07:00:00\",\n \"Duration\": 4,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-02T11:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T07:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T11:00:00\"\n },\n {\n \"ParticipantId\": 58,\n \"ParticipantRowNumber\": 55,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 58,\n \"PublishedIntervalId\": 328895,\n \"ExceptionID\": 921102,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-02T09:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T09:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T09:15:00\",\n \"EndTimeDisplay\": \"2024-03-02T09:30:00\"\n },\n {\n \"ParticipantId\": 65,\n \"ParticipantRowNumber\": 56,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 65,\n \"PublishedIntervalId\": 327805,\n \"ExceptionID\": 920012,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-02T00:00:00\",\n \"Duration\": 8.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-02T08:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T00:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T08:15:00\"\n },\n {\n \"ParticipantId\": 65,\n \"ParticipantRowNumber\": 56,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 65,\n \"PublishedIntervalId\": 328732,\n \"ExceptionID\": 920939,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-02T02:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T02:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T02:15:00\",\n \"EndTimeDisplay\": \"2024-03-02T02:30:00\"\n },\n {\n \"ParticipantId\": 65,\n \"ParticipantRowNumber\": 56,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 65,\n \"PublishedIntervalId\": 328733,\n \"ExceptionID\": 920940,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-02T03:45:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T04:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T03:45:00\",\n \"EndTimeDisplay\": \"2024-03-02T04:15:00\"\n },\n {\n \"ParticipantId\": 65,\n \"ParticipantRowNumber\": 56,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 65,\n \"PublishedIntervalId\": 328734,\n \"ExceptionID\": 920941,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-02T06:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T06:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T06:15:00\",\n \"EndTimeDisplay\": \"2024-03-02T06:30:00\"\n },\n {\n \"ParticipantId\": 65,\n \"ParticipantRowNumber\": 56,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 65,\n \"PublishedIntervalId\": 328735,\n \"ExceptionID\": 920942,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-02T00:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T00:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T00:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T00:15:00\"\n },\n {\n \"ParticipantId\": 414,\n \"ParticipantRowNumber\": 58,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 414,\n \"PublishedIntervalId\": 327617,\n \"ExceptionID\": 919824,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T15:30:00\",\n \"Duration\": 10,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-02T01:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T15:30:00\",\n \"EndTimeDisplay\": \"2024-03-02T01:30:00\"\n },\n {\n \"ParticipantId\": 414,\n \"ParticipantRowNumber\": 58,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 414,\n \"PublishedIntervalId\": 327682,\n \"ExceptionID\": 919889,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-02-29T16:30:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T01:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-02-29T16:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T01:30:00\"\n },\n {\n \"ParticipantId\": 414,\n \"ParticipantRowNumber\": 58,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 414,\n \"PublishedIntervalId\": 327898,\n \"ExceptionID\": 920105,\n \"ExceptionTypeID\": 5,\n \"StartTime\": \"2024-03-01T12:00:00\",\n \"Duration\": 3.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#9400D3\",\n \"ExceptionTypeName\": \"Overtime\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T15:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T12:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T15:30:00\"\n },\n {\n \"ParticipantId\": 414,\n \"ParticipantRowNumber\": 58,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 414,\n \"PublishedIntervalId\": 327996,\n \"ExceptionID\": 920203,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T19:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T19:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T19:15:00\",\n \"EndTimeDisplay\": \"2024-03-01T19:30:00\"\n },\n {\n \"ParticipantId\": 414,\n \"ParticipantRowNumber\": 58,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 414,\n \"PublishedIntervalId\": 327997,\n \"ExceptionID\": 920204,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-01T21:00:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T22:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T21:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T22:00:00\"\n },\n {\n \"ParticipantId\": 414,\n \"ParticipantRowNumber\": 58,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 414,\n \"PublishedIntervalId\": 328248,\n \"ExceptionID\": 920455,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-01T00:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T00:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T00:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T00:15:00\"\n },\n {\n \"ParticipantId\": 414,\n \"ParticipantRowNumber\": 58,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 414,\n \"PublishedIntervalId\": 328913,\n \"ExceptionID\": 921120,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T14:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T14:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T14:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T14:15:00\"\n },\n {\n \"ParticipantId\": 414,\n \"ParticipantRowNumber\": 58,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 414,\n \"PublishedIntervalId\": 327617,\n \"ExceptionID\": 919824,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T15:30:00\",\n \"Duration\": 10,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-02T01:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T15:30:00\",\n \"EndTimeDisplay\": \"2024-03-02T01:30:00\"\n },\n {\n \"ParticipantId\": 414,\n \"ParticipantRowNumber\": 58,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 414,\n \"PublishedIntervalId\": 327998,\n \"ExceptionID\": 920205,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-02T00:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T00:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T00:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T00:15:00\"\n },\n {\n \"ParticipantId\": 414,\n \"ParticipantRowNumber\": 58,\n \"ScheduleDateRowNumber\": 2,\n \"AgentId\": 414,\n \"PublishedIntervalId\": 327999,\n \"ExceptionID\": 920206,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-02T00:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-02T00:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"ScheduleDateRow\": 2,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-02T00:15:00\",\n \"EndTimeDisplay\": \"2024-03-02T00:30:00\"\n },\n {\n \"ParticipantId\": 36,\n \"ParticipantRowNumber\": 59,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 36,\n \"PublishedIntervalId\": 327811,\n \"ExceptionID\": 920018,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T11:00:00\",\n \"Duration\": 8,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T19:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T11:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T19:00:00\"\n },\n {\n \"ParticipantId\": 36,\n \"ParticipantRowNumber\": 59,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 36,\n \"PublishedIntervalId\": 328756,\n \"ExceptionID\": 920963,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T13:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T13:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T13:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T13:15:00\"\n },\n {\n \"ParticipantId\": 36,\n \"ParticipantRowNumber\": 59,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 36,\n \"PublishedIntervalId\": 328757,\n \"ExceptionID\": 920964,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-01T15:15:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T15:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T15:15:00\",\n \"EndTimeDisplay\": \"2024-03-01T15:45:00\"\n },\n {\n \"ParticipantId\": 36,\n \"ParticipantRowNumber\": 59,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 36,\n \"PublishedIntervalId\": 328758,\n \"ExceptionID\": 920965,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T17:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T17:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T17:15:00\",\n \"EndTimeDisplay\": \"2024-03-01T17:30:00\"\n },\n {\n \"ParticipantId\": 36,\n \"ParticipantRowNumber\": 59,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 36,\n \"PublishedIntervalId\": 328759,\n \"ExceptionID\": 920966,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-01T11:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T11:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T11:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T11:15:00\"\n },\n {\n \"ParticipantId\": 455,\n \"ParticipantRowNumber\": 60,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 455,\n \"PublishedIntervalId\": 327668,\n \"ExceptionID\": 919875,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T13:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T22:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T13:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T22:00:00\"\n },\n {\n \"ParticipantId\": 455,\n \"ParticipantRowNumber\": 60,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 455,\n \"PublishedIntervalId\": 328193,\n \"ExceptionID\": 920400,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T15:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T15:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T15:15:00\",\n \"EndTimeDisplay\": \"2024-03-01T15:30:00\"\n },\n {\n \"ParticipantId\": 455,\n \"ParticipantRowNumber\": 60,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 455,\n \"PublishedIntervalId\": 328194,\n \"ExceptionID\": 920401,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-01T17:30:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T18:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T17:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T18:30:00\"\n },\n {\n \"ParticipantId\": 455,\n \"ParticipantRowNumber\": 60,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 455,\n \"PublishedIntervalId\": 328195,\n \"ExceptionID\": 920402,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T20:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T20:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T20:15:00\",\n \"EndTimeDisplay\": \"2024-03-01T20:30:00\"\n },\n {\n \"ParticipantId\": 455,\n \"ParticipantRowNumber\": 60,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 455,\n \"PublishedIntervalId\": 328196,\n \"ExceptionID\": 920403,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-01T21:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T21:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T21:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T21:45:00\"\n },\n {\n \"ParticipantId\": 132,\n \"ParticipantRowNumber\": 61,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 132,\n \"PublishedIntervalId\": 327856,\n \"ExceptionID\": 920063,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T10:00:00\",\n \"Duration\": 5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-01T15:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T10:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T15:00:00\"\n },\n {\n \"ParticipantId\": 132,\n \"ParticipantRowNumber\": 61,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 132,\n \"PublishedIntervalId\": 328871,\n \"ExceptionID\": 921078,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T12:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T12:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T12:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T12:45:00\"\n },\n {\n \"ParticipantId\": 429,\n \"ParticipantRowNumber\": 62,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 429,\n \"PublishedIntervalId\": 327688,\n \"ExceptionID\": 919895,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-01T15:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-02T00:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T15:00:00\",\n \"EndTimeDisplay\": \"2024-03-02T00:00:00\"\n },\n {\n \"ParticipantId\": 429,\n \"ParticipantRowNumber\": 62,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 429,\n \"PublishedIntervalId\": 328269,\n \"ExceptionID\": 920476,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T17:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T17:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T17:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T17:45:00\"\n },\n {\n \"ParticipantId\": 429,\n \"ParticipantRowNumber\": 62,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 429,\n \"PublishedIntervalId\": 328270,\n \"ExceptionID\": 920477,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-01T18:30:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T19:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T18:30:00\",\n \"EndTimeDisplay\": \"2024-03-01T19:00:00\"\n },\n {\n \"ParticipantId\": 429,\n \"ParticipantRowNumber\": 62,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 429,\n \"PublishedIntervalId\": 328271,\n \"ExceptionID\": 920478,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-01T21:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T22:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T21:45:00\",\n \"EndTimeDisplay\": \"2024-03-01T22:00:00\"\n },\n {\n \"ParticipantId\": 429,\n \"ParticipantRowNumber\": 62,\n \"ScheduleDateRowNumber\": 1,\n \"AgentId\": 429,\n \"PublishedIntervalId\": 328272,\n \"ExceptionID\": 920479,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-01T15:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQUeue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-01T15:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"ScheduleDateRow\": 1,\n \"EventPatternTypeId\": 1,\n \"StartTimeDisplay\": \"2024-03-01T15:00:00\",\n \"EndTimeDisplay\": \"2024-03-01T15:15:00\"\n }\n ],\n \"reportParameters\": [\n {\n \"PreferredScopeType\": 3,\n \"PreferredScopeId\": 10,\n \"ScopeTypeName\": \"User Group\",\n \"ScopeIdName\": \"All Sales\",\n \"ScopeIdDescription\": \"All Sales\",\n \"FromDate\": \"2024-03-01T00:00:00\",\n \"ThruDate\": \"2024-03-02T00:00:00\",\n \"TimeZoneName\": \"(GMT-06:00) Central Time (US & Canada)\",\n \"TimeZoneId\": 20\n }\n ]\n },\n \"StackTrace\": \"Stack trace here...\"\n}"},{"id":"e10f4c75-8cdc-4b80-a940-87f2e6cafb3c","name":"4 User Tag","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","type":"text"}],"url":{"raw":"{{envName}}/api/PublishedSchedule?scopeType=4&scopeId=1&fromDate=3/1/2024&thruDate=3/2/2024&sortOption=1&isCustomSortOption=false&timeZoneId=20&suppressNoSchedules=false&classificationId=&userId=1","host":["{{envName}}"],"path":["api","PublishedSchedule"],"query":[{"key":"scopeType","value":"4","description":"REQUIRED: 0 = Participants, 1 = Activities, 2 = Supervisors, 3 = Group Members, 4 = User Tags, 5 = Individuals"},{"key":"scopeId","value":"1","description":"REQUIRED: Working in tandem with the ScopeType, ScopeID defines which ID to use. For example with scopeType 5, individuals, you can use an agent's ID."},{"key":"fromDate","value":"3/1/2024","description":"REQUIRED: Defines the start date for the report. Format is YYYY-MM-DD or M/D/YYYY."},{"key":"thruDate","value":"3/2/2024","description":"REQUIRED: Defines the end date for the report. Format is YYYY-MM-DD or M/D/YYYY."},{"key":"sortOption","value":"1","description":"Use GET AgentScheduleSortOptions to get a list of sort options."},{"key":"isCustomSortOption","value":"false","description":"REQUIRED: Defines if the sortOption is a custom field or not."},{"key":"timeZoneId","value":"20","description":"REQUIRED: Timezone code in which to format the data. Expects integer value or null."},{"key":"suppressNoSchedules","value":"false","description":"REQUIRED: Defines if agents with no scheduled events should be suppressed."},{"key":"classificationId","value":"","description":"REQUIRED: ClassificationId of the events. Can be left NULL to get all Classification Types. See GET EventTypeClassification for more details on classificationIDs."},{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruFOhLqQWk4GPlogpoOpF2umJ2y1vHBusew="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Tue, 26 Mar 2024 02:43:55 GMT"},{"key":"Content-Length","value":"450"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": {\n \"rowHeaders\": [],\n \"scheduleIntervals\": [],\n \"reportParameters\": [\n {\n \"PreferredScopeType\": null,\n \"PreferredScopeId\": null,\n \"ScopeTypeName\": \"Everyone\",\n \"ScopeIdName\": \"All people defined\",\n \"ScopeIdDescription\": \"All people defined\",\n \"FromDate\": \"2024-03-01T00:00:00\",\n \"ThruDate\": \"2024-03-02T00:00:00\",\n \"TimeZoneName\": \"(GMT-06:00) Central Time (US & Canada)\",\n \"TimeZoneId\": 20\n }\n ]\n },\n \"StackTrace\": \"Stack trace here...\"\n}"},{"id":"d0631b29-94c6-4063-8730-bf4bcbb067f1","name":"5 Individual","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","type":"text"}],"url":{"raw":"{{envName}}/api/PublishedSchedule?scopeType=5&scopeId=278&fromDate=3/1/2024&thruDate=3/2/2024&sortOption=1&isCustomSortOption=false&timeZoneId=20&suppressNoSchedules=false&classificationId=&userId=1","host":["{{envName}}"],"path":["api","PublishedSchedule"],"query":[{"key":"scopeType","value":"5","description":"REQUIRED: 0 = Participants, 1 = Activities, 2 = Supervisors, 3 = Group Members, 4 = User Tags, 5 = Individuals"},{"key":"scopeId","value":"278","description":"REQUIRED: Working in tandem with the ScopeType, ScopeID defines which ID to use. For example with scopeType 5, individuals, you can use an agent's ID."},{"key":"fromDate","value":"3/1/2024","description":"REQUIRED: Defines the start date for the report. Format is YYYY-MM-DD or M/D/YYYY."},{"key":"thruDate","value":"3/2/2024","description":"REQUIRED: Defines the end date for the report. Format is YYYY-MM-DD or M/D/YYYY."},{"key":"sortOption","value":"1","description":"Use GET AgentScheduleSortOptions to get a list of sort options."},{"key":"isCustomSortOption","value":"false","description":"REQUIRED: Defines if the sortOption is a custom field or not."},{"key":"timeZoneId","value":"20","description":"REQUIRED: Timezone code in which to format the data. Expects integer value or null."},{"key":"suppressNoSchedules","value":"false","description":"REQUIRED: Defines if agents with no scheduled events should be suppressed."},{"key":"classificationId","value":"","description":"REQUIRED: ClassificationId of the events. Can be left NULL to get all Classification Types. See GET EventTypeClassification for more details on classificationIDs."},{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruFOhLqQWk4GPqSu+pQxUrAYYJT02h674fI="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Tue, 26 Mar 2024 02:44:49 GMT"},{"key":"Content-Length","value":"1064"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": {\n \"rowHeaders\": [\n {\n \"ParticipantRowNumber\": 1,\n \"ScheduleDateRowNumber\": 1,\n \"ScheduleDate\": \"2024-03-01T00:00:00\",\n \"sa_agent_id\": 278,\n \"role_id\": 100,\n \"ClassificationId\": null,\n \"tiebreaker\": 0,\n \"hire_date\": \"2016-07-11T00:00:00\",\n \"employee_id\": \"SCA21218\",\n \"agentname\": \"Areheart, Sam \",\n \"ScheduleStartTime\": null,\n \"Locked\": null,\n \"SortValue\": null\n },\n {\n \"ParticipantRowNumber\": 1,\n \"ScheduleDateRowNumber\": 2,\n \"ScheduleDate\": \"2024-03-02T00:00:00\",\n \"sa_agent_id\": 278,\n \"role_id\": 100,\n \"ClassificationId\": null,\n \"tiebreaker\": 0,\n \"hire_date\": \"2016-07-11T00:00:00\",\n \"employee_id\": \"SCA21218\",\n \"agentname\": \"Areheart, Sam \",\n \"ScheduleStartTime\": null,\n \"Locked\": null,\n \"SortValue\": null\n }\n ],\n \"scheduleIntervals\": [],\n \"reportParameters\": [\n {\n \"PreferredScopeType\": 5,\n \"PreferredScopeId\": 278,\n \"ScopeTypeName\": \"Individual participant\",\n \"ScopeIdName\": \"Areheart, Sam \",\n \"ScopeIdDescription\": \"Sales/Service Rep\",\n \"FromDate\": \"2024-03-01T00:00:00\",\n \"ThruDate\": \"2024-03-02T00:00:00\",\n \"TimeZoneName\": \"(GMT-06:00) Central Time (US & Canada)\",\n \"TimeZoneId\": 20\n }\n ]\n },\n \"StackTrace\": \"Stack trace here...\"\n}"}],"_postman_id":"88897cbc-2cf8-44de-9ace-440fc2deb35b"},{"name":"PublishedScheduleAnalysis","event":[{"listen":"prerequest","script":{"exec":[""],"type":"text/javascript","id":"e671b592-51d2-458e-af59-ad420e68921e"}},{"listen":"test","script":{"exec":[""],"type":"text/javascript","id":"8fb973c8-41dc-4323-91f0-5ff17952c228"}}],"id":"a7a1c101-80a6-4603-9b3c-fb44e505436e","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","uuid":"fd71810c-2d8b-4a6c-a4ac-610736ff1a6c"}],"url":"{{envName}}/api/PublishedScheduleAnalysis?activityId=1&forecastId=186&algorithmGroupId=1&scheduleDate=3/20/2024&timeZoneId=20&activityDetail=TRUE&limitToWorkHabits=FALSE&duration=1440&userId=1&transactionFlagId=2","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","PublishedScheduleAnalysis"],"host":["{{envName}}"],"query":[{"description":{"content":"REQUIRED: ID defining the Activty Level. Use GET Activity to get a full list of all Activities or use 1 in this call to get data from all activity levels. The value of this parameter can be left blank/NULL to retreive all activity level data.
\n","type":"text/plain"},"key":"activityId","value":"1"},{"description":{"content":"REQUIRED: ID of the specific Forecast to use. Use GET WorkingForecast to get a list of Forecast IDs. If you are using a reportType of 2 (Published Forecast) you can leave the value blank/NULL.
\n","type":"text/plain"},"key":"forecastId","value":"186"},{"description":{"content":"REQUIRED: Defines which Forecast Algorithm to use. Use GET ForecastAlgorithmGroup to get a full list.
\n","type":"text/plain"},"key":"algorithmGroupId","value":"1"},{"description":{"content":"REQUIRED: Date of the schedule you want to analyze.
\n","type":"text/plain"},"key":"scheduleDate","value":"3/20/2024"},{"description":{"content":"REQUIRED: Timezone code in which to format the data. Expects integer value or null. Use GET TimeZone for a list of all TimeZone codes.
\n","type":"text/plain"},"key":"timeZoneId","value":"20"},{"description":{"content":"REQUIRED: This boolean value detrmines if the ActivityDetail section should be included.
\n","type":"text/plain"},"key":"activityDetail","value":"TRUE"},{"description":{"content":"REQUIRED: This field defines if the scope of the data should be limited to the work habits of the individual or not. This field expects a boolean true/false value.
\n","type":"text/plain"},"key":"limitToWorkHabits","value":"FALSE"},{"description":{"content":"REQUIRED: The duration of time you want to view in minutes. 1440 = 1 day
\n","type":"text/plain"},"key":"duration","value":"1440"},{"description":{"content":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList
\n","type":"text/plain"},"key":"userId","value":"1"},{"description":{"content":"REQUIRED: This defines the scope of the returned data. 1 = Schedule Analysis Detail, 2 = Weekly Detail
\n","type":"text/plain"},"key":"transactionFlagId","value":"2"}],"variable":[]}},"response":[{"id":"b3a378cd-970a-4234-a2ac-b32b503d3fe5","name":"1 Achedule Analysis Detail","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","type":"text"}],"url":{"raw":"{{envName}}/api/PublishedScheduleAnalysis?activityId=1&forecastId=186&algorithmGroupId=1&scheduleDate=3/20/2024&timeZoneId=20&activityDetail=TRUE&limitToWorkHabits=FALSE&duration=1440&userId=1&transactionFlagId=1","host":["{{envName}}"],"path":["api","PublishedScheduleAnalysis"],"query":[{"key":"activityId","value":"1","description":"REQUIRED: ID defining the Activty Level. Use GET Activity to get a full list of all Activities or use 1 in this call to get data from all activity levels. The value of this parameter can be left blank/NULL to retreive all activity level data."},{"key":"forecastId","value":"186","description":"REQUIRED: ID of the specific Forecast to use. Use GET WorkingForecast to get a list of Forecast IDs. If you are using a reportType of 2 (Published Forecast) you can leave the value blank/NULL."},{"key":"algorithmGroupId","value":"1","description":"REQUIRED: Defines which Forecast Algorithm to use. Use GET ForecastAlgorithmGroup to get a full list."},{"key":"scheduleDate","value":"3/20/2024","description":"REQUIRED: Date of the schedule you want to analyze."},{"key":"timeZoneId","value":"20","description":"REQUIRED: Timezone code in which to format the data. Expects integer value or null. Use GET TimeZone for a list of all TimeZone codes."},{"key":"activityDetail","value":"TRUE","description":"REQUIRED: This boolean value detrmines if the ActivityDetail section should be included."},{"key":"limitToWorkHabits","value":"FALSE","description":"REQUIRED: This field defines if the scope of the data should be limited to the work habits of the individual or not. This field expects a boolean true/false value."},{"key":"duration","value":"1440","description":"REQUIRED: The duration of time you want to view in minutes. 1440 = 1 day"},{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList"},{"key":"transactionFlagId","value":"1","description":"REQUIRED: This defines the scope of the returned data. 1 = Schedule Analysis Detail, 2 = Weekly Detail"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruFOhLqQWk4GPlcVYZHZIVqJKEAxe1uUakg="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Wed, 27 Mar 2024 20:33:48 GMT"},{"key":"Content-Length","value":"1518733"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": {\n \"toCurrentStats\": [\n {\n \"ActivityId\": 1,\n \"ScheduleDate\": \"2024-03-20T00:00:00\",\n \"RecordCount\": 96,\n \"ForecastedContacts\": 4084,\n \"ActualContacts\": 3931,\n \"ContactVariance\": -153,\n \"ContactVariancePct\": -3.75,\n \"ForecastedAHT\": 353.05,\n \"ActualAHT\": 322.46,\n \"AHTVariance\": -30.6,\n \"AHTVariancePct\": -8.67,\n \"BaselineStaffingHours\": 759.38,\n \"ScheduledHours\": 382.22,\n \"BaselineStaffingVariance\": -377.16,\n \"BaselineStaffingVariancePct\": -49.67,\n \"TotalAdjustedStaffingHours\": 987.23,\n \"TotalAdjustedStaffingVariance\": -605.02,\n \"TotalAdjustedStaffingHoursPct\": -61.28,\n \"DiscretionaryStaffingHours\": 129.13,\n \"NonDiscretionaryStaffingHours\": 98.73,\n \"ServiceMetricSummary\": 14.77,\n \"ServiceTargetSummary\": 80,\n \"ServiceVariance\": -65.23,\n \"ServiceVariancePct\": -81.54,\n \"ServiceMetricSuffix\": \"% \",\n \"CurrentIntervalFlag\": -1,\n \"ObservedServiceMetricSummary\": 22.31,\n \"ObservedServiceMetricVariance\": -57.69,\n \"ObservedServiceMetricVariancePct\": -72.11\n }\n ],\n \"hourlyStats\": [\n {\n \"ActivityId\": 1,\n \"Interval\": \"2024-03-20T00:00:00\",\n \"RecordCount\": 4,\n \"ForecastedContacts\": 37,\n \"ActualContacts\": 40,\n \"ContactVariance\": 3,\n \"ContactVariancePct\": 0,\n \"ForecastedAHT\": 301.11,\n \"ActualAHT\": 208.28,\n \"AHTVariance\": -92.83,\n \"AHTVariancePct\": 0,\n \"BaselineStaffingHours\": 7.77,\n \"ScheduledHours\": 6.05,\n \"BaselineStaffingVariance\": -1.72,\n \"BaselineStaffingVariancePct\": -22.16,\n \"TotalAdjustedStaffingHours\": 9.88,\n \"TotalAdjustedStaffingVariance\": -3.83,\n \"TotalAdjustedStaffingHoursPct\": -38.79,\n \"DiscretionaryStaffingHours\": 1.12,\n \"NonDiscretionaryStaffingHours\": 0.99,\n \"ServiceMetricSummary\": 84.66,\n \"ServiceTargetSummary\": 80,\n \"ServiceVariance\": 4.66,\n \"ServiceVariancePct\": 5.82,\n \"ServiceMetricSuffix\": \"% \",\n \"CurrentIntervalFlag\": 0,\n \"ObservedServiceMetricSummary\": 94.62,\n \"ObservedServiceMetricVariance\": 14.62,\n \"ObservedServiceMetricVariancePct\": 18.27\n },\n {\n \"ActivityId\": 1,\n \"Interval\": \"2024-03-20T01:00:00\",\n \"RecordCount\": 4,\n \"ForecastedContacts\": 29,\n \"ActualContacts\": 19,\n \"ContactVariance\": -10,\n \"ContactVariancePct\": 0,\n \"ForecastedAHT\": 363.62,\n \"ActualAHT\": 244.37,\n \"AHTVariance\": -119.25,\n \"AHTVariancePct\": 0,\n \"BaselineStaffingHours\": 7.13,\n \"ScheduledHours\": 4.67,\n \"BaselineStaffingVariance\": -2.47,\n \"BaselineStaffingVariancePct\": -34.56,\n \"TotalAdjustedStaffingHours\": 9.12,\n \"TotalAdjustedStaffingVariance\": -4.46,\n \"TotalAdjustedStaffingHoursPct\": -48.86,\n \"DiscretionaryStaffingHours\": 1.08,\n \"NonDiscretionaryStaffingHours\": 0.91,\n \"ServiceMetricSummary\": 64.58,\n \"ServiceTargetSummary\": 80,\n \"ServiceVariance\": -15.42,\n \"ServiceVariancePct\": -19.27,\n \"ServiceMetricSuffix\": \"% \",\n \"CurrentIntervalFlag\": 0,\n \"ObservedServiceMetricSummary\": 97.41,\n \"ObservedServiceMetricVariance\": 17.41,\n \"ObservedServiceMetricVariancePct\": 21.76\n },\n {\n \"ActivityId\": 1,\n \"Interval\": \"2024-03-20T02:00:00\",\n \"RecordCount\": 4,\n \"ForecastedContacts\": 31,\n \"ActualContacts\": 23,\n \"ContactVariance\": -8,\n \"ContactVariancePct\": 0,\n \"ForecastedAHT\": 306.06,\n \"ActualAHT\": 247.87,\n \"AHTVariance\": -58.19,\n \"AHTVariancePct\": 0,\n \"BaselineStaffingHours\": 6.47,\n \"ScheduledHours\": 4.75,\n \"BaselineStaffingVariance\": -1.72,\n \"BaselineStaffingVariancePct\": -26.56,\n \"TotalAdjustedStaffingHours\": 8.25,\n \"TotalAdjustedStaffingVariance\": -3.5,\n \"TotalAdjustedStaffingHoursPct\": -42.45,\n \"DiscretionaryStaffingHours\": 0.96,\n \"NonDiscretionaryStaffingHours\": 0.83,\n \"ServiceMetricSummary\": 82.04,\n \"ServiceTargetSummary\": 80,\n \"ServiceVariance\": 2.04,\n \"ServiceVariancePct\": 2.54,\n \"ServiceMetricSuffix\": \"% \",\n \"CurrentIntervalFlag\": 0,\n \"ObservedServiceMetricSummary\": 97.09,\n \"ObservedServiceMetricVariance\": 17.09,\n \"ObservedServiceMetricVariancePct\": 21.36\n },\n {\n \"ActivityId\": 1,\n \"Interval\": \"2024-03-20T03:00:00\",\n \"RecordCount\": 4,\n \"ForecastedContacts\": 28,\n \"ActualContacts\": 23,\n \"ContactVariance\": -5,\n \"ContactVariancePct\": 0,\n \"ForecastedAHT\": 361.89,\n \"ActualAHT\": 235.26,\n \"AHTVariance\": -126.63,\n \"AHTVariancePct\": 0,\n \"BaselineStaffingHours\": 7.39,\n \"ScheduledHours\": 3.25,\n \"BaselineStaffingVariance\": -4.14,\n \"BaselineStaffingVariancePct\": -56.04,\n \"TotalAdjustedStaffingHours\": 9.54,\n \"TotalAdjustedStaffingVariance\": -6.29,\n \"TotalAdjustedStaffingHoursPct\": -65.92,\n \"DiscretionaryStaffingHours\": 1.19,\n \"NonDiscretionaryStaffingHours\": 0.95,\n \"ServiceMetricSummary\": 28.81,\n \"ServiceTargetSummary\": 80,\n \"ServiceVariance\": -51.19,\n \"ServiceVariancePct\": -63.98,\n \"ServiceMetricSuffix\": \"% \",\n \"CurrentIntervalFlag\": 0,\n \"ObservedServiceMetricSummary\": 85.12,\n \"ObservedServiceMetricVariance\": 5.12,\n \"ObservedServiceMetricVariancePct\": 6.4\n },\n {\n \"ActivityId\": 1,\n \"Interval\": \"2024-03-20T04:00:00\",\n \"RecordCount\": 4,\n \"ForecastedContacts\": 35,\n \"ActualContacts\": 23,\n \"ContactVariance\": -12,\n \"ContactVariancePct\": 0,\n \"ForecastedAHT\": 330.43,\n \"ActualAHT\": 256.26,\n \"AHTVariance\": -74.17,\n \"AHTVariancePct\": 0,\n \"BaselineStaffingHours\": 7.77,\n \"ScheduledHours\": 5.17,\n \"BaselineStaffingVariance\": -2.61,\n \"BaselineStaffingVariancePct\": -33.55,\n \"TotalAdjustedStaffingHours\": 9.99,\n \"TotalAdjustedStaffingVariance\": -4.82,\n \"TotalAdjustedStaffingHoursPct\": -48.28,\n \"DiscretionaryStaffingHours\": 1.22,\n \"NonDiscretionaryStaffingHours\": 1,\n \"ServiceMetricSummary\": 63.11,\n \"ServiceTargetSummary\": 80,\n \"ServiceVariance\": -16.89,\n \"ServiceVariancePct\": -21.12,\n \"ServiceMetricSuffix\": \"% \",\n \"CurrentIntervalFlag\": 0,\n \"ObservedServiceMetricSummary\": 75.84,\n \"ObservedServiceMetricVariance\": -4.16,\n \"ObservedServiceMetricVariancePct\": -5.2\n },\n {\n \"ActivityId\": 1,\n \"Interval\": \"2024-03-20T05:00:00\",\n \"RecordCount\": 4,\n \"ForecastedContacts\": 44,\n \"ActualContacts\": 35,\n \"ContactVariance\": -9,\n \"ContactVariancePct\": 0,\n \"ForecastedAHT\": 319.98,\n \"ActualAHT\": 301.69,\n \"AHTVariance\": -18.29,\n \"AHTVariancePct\": 0,\n \"BaselineStaffingHours\": 9.71,\n \"ScheduledHours\": 8.12,\n \"BaselineStaffingVariance\": -1.59,\n \"BaselineStaffingVariancePct\": -16.39,\n \"TotalAdjustedStaffingHours\": 12.41,\n \"TotalAdjustedStaffingVariance\": -4.29,\n \"TotalAdjustedStaffingHoursPct\": -34.57,\n \"DiscretionaryStaffingHours\": 1.46,\n \"NonDiscretionaryStaffingHours\": 1.24,\n \"ServiceMetricSummary\": 94.69,\n \"ServiceTargetSummary\": 80,\n \"ServiceVariance\": 14.69,\n \"ServiceVariancePct\": 18.37,\n \"ServiceMetricSuffix\": \"% \",\n \"CurrentIntervalFlag\": 0,\n \"ObservedServiceMetricSummary\": 97.41,\n \"ObservedServiceMetricVariance\": 17.41,\n \"ObservedServiceMetricVariancePct\": 21.76\n },\n {\n \"ActivityId\": 1,\n \"Interval\": \"2024-03-20T06:00:00\",\n \"RecordCount\": 4,\n \"ForecastedContacts\": 53,\n \"ActualContacts\": 47,\n \"ContactVariance\": -6,\n \"ContactVariancePct\": 0,\n \"ForecastedAHT\": 298.49,\n \"ActualAHT\": 273.09,\n \"AHTVariance\": -25.41,\n \"AHTVariancePct\": 0,\n \"BaselineStaffingHours\": 12.17,\n \"ScheduledHours\": 8.48,\n \"BaselineStaffingVariance\": -3.68,\n \"BaselineStaffingVariancePct\": -30.27,\n \"TotalAdjustedStaffingHours\": 15.64,\n \"TotalAdjustedStaffingVariance\": -7.16,\n \"TotalAdjustedStaffingHoursPct\": -45.78,\n \"DiscretionaryStaffingHours\": 1.91,\n \"NonDiscretionaryStaffingHours\": 1.56,\n \"ServiceMetricSummary\": 89.44,\n \"ServiceTargetSummary\": 80,\n \"ServiceVariance\": 9.44,\n \"ServiceVariancePct\": 11.8,\n \"ServiceMetricSuffix\": \"% \",\n \"CurrentIntervalFlag\": 0,\n \"ObservedServiceMetricSummary\": 96.49,\n \"ObservedServiceMetricVariance\": 16.49,\n \"ObservedServiceMetricVariancePct\": 20.61\n },\n {\n \"ActivityId\": 1,\n \"Interval\": \"2024-03-20T07:00:00\",\n \"RecordCount\": 4,\n \"ForecastedContacts\": 101,\n \"ActualContacts\": 108,\n \"ContactVariance\": 7,\n \"ContactVariancePct\": 0,\n \"ForecastedAHT\": 307.85,\n \"ActualAHT\": 278.54,\n \"AHTVariance\": -29.31,\n \"AHTVariancePct\": 0,\n \"BaselineStaffingHours\": 20.53,\n \"ScheduledHours\": 11.75,\n \"BaselineStaffingVariance\": -8.78,\n \"BaselineStaffingVariancePct\": -42.76,\n \"TotalAdjustedStaffingHours\": 26.41,\n \"TotalAdjustedStaffingVariance\": -14.66,\n \"TotalAdjustedStaffingHoursPct\": -55.51,\n \"DiscretionaryStaffingHours\": 3.24,\n \"NonDiscretionaryStaffingHours\": 2.64,\n \"ServiceMetricSummary\": 75.99,\n \"ServiceTargetSummary\": 80,\n \"ServiceVariance\": -4.01,\n \"ServiceVariancePct\": -5.01,\n \"ServiceMetricSuffix\": \"% \",\n \"CurrentIntervalFlag\": 0,\n \"ObservedServiceMetricSummary\": 70.45,\n \"ObservedServiceMetricVariance\": -9.55,\n \"ObservedServiceMetricVariancePct\": -11.93\n },\n {\n \"ActivityId\": 1,\n \"Interval\": \"2024-03-20T08:00:00\",\n \"RecordCount\": 4,\n \"ForecastedContacts\": 147,\n \"ActualContacts\": 147,\n \"ContactVariance\": 0,\n \"ContactVariancePct\": 0,\n \"ForecastedAHT\": 321.37,\n \"ActualAHT\": 327.22,\n \"AHTVariance\": 5.84,\n \"AHTVariancePct\": 0,\n \"BaselineStaffingHours\": 28.71,\n \"ScheduledHours\": 13.07,\n \"BaselineStaffingVariance\": -15.65,\n \"BaselineStaffingVariancePct\": -54.49,\n \"TotalAdjustedStaffingHours\": 36.73,\n \"TotalAdjustedStaffingVariance\": -23.66,\n \"TotalAdjustedStaffingHoursPct\": -64.42,\n \"DiscretionaryStaffingHours\": 4.34,\n \"NonDiscretionaryStaffingHours\": 3.67,\n \"ServiceMetricSummary\": 22.3,\n \"ServiceTargetSummary\": 80,\n \"ServiceVariance\": -57.7,\n \"ServiceVariancePct\": -72.13,\n \"ServiceMetricSuffix\": \"% \",\n \"CurrentIntervalFlag\": 0,\n \"ObservedServiceMetricSummary\": 21.58,\n \"ObservedServiceMetricVariance\": -58.42,\n \"ObservedServiceMetricVariancePct\": -73.02\n },\n {\n \"ActivityId\": 1,\n \"Interval\": \"2024-03-20T09:00:00\",\n \"RecordCount\": 4,\n \"ForecastedContacts\": 378,\n \"ActualContacts\": 343,\n \"ContactVariance\": -35,\n \"ContactVariancePct\": 0,\n \"ForecastedAHT\": 329.36,\n \"ActualAHT\": 273.5,\n \"AHTVariance\": -55.86,\n \"AHTVariancePct\": 0,\n \"BaselineStaffingHours\": 61.95,\n \"ScheduledHours\": 21.22,\n \"BaselineStaffingVariance\": -40.73,\n \"BaselineStaffingVariancePct\": -65.75,\n \"TotalAdjustedStaffingHours\": 80.76,\n \"TotalAdjustedStaffingVariance\": -59.54,\n \"TotalAdjustedStaffingHoursPct\": -73.73,\n \"DiscretionaryStaffingHours\": 10.73,\n \"NonDiscretionaryStaffingHours\": 8.08,\n \"ServiceMetricSummary\": 0,\n \"ServiceTargetSummary\": 80,\n \"ServiceVariance\": -80,\n \"ServiceVariancePct\": -100,\n \"ServiceMetricSuffix\": \"% \",\n \"CurrentIntervalFlag\": 0,\n \"ObservedServiceMetricSummary\": 0,\n \"ObservedServiceMetricVariance\": -80,\n \"ObservedServiceMetricVariancePct\": -100\n },\n {\n \"ActivityId\": 1,\n \"Interval\": \"2024-03-20T10:00:00\",\n \"RecordCount\": 4,\n \"ForecastedContacts\": 391,\n \"ActualContacts\": 350,\n \"ContactVariance\": -41,\n \"ContactVariancePct\": 0,\n \"ForecastedAHT\": 339.62,\n \"ActualAHT\": 319.15,\n \"AHTVariance\": -20.46,\n \"AHTVariancePct\": 0,\n \"BaselineStaffingHours\": 66,\n \"ScheduledHours\": 25.83,\n \"BaselineStaffingVariance\": -40.17,\n \"BaselineStaffingVariancePct\": -60.86,\n \"TotalAdjustedStaffingHours\": 86.09,\n \"TotalAdjustedStaffingVariance\": -60.25,\n \"TotalAdjustedStaffingHoursPct\": -69.99,\n \"DiscretionaryStaffingHours\": 11.48,\n \"NonDiscretionaryStaffingHours\": 8.61,\n \"ServiceMetricSummary\": 0,\n \"ServiceTargetSummary\": 80,\n \"ServiceVariance\": -80,\n \"ServiceVariancePct\": -100,\n \"ServiceMetricSuffix\": \"% \",\n \"CurrentIntervalFlag\": 0,\n \"ObservedServiceMetricSummary\": 0,\n \"ObservedServiceMetricVariance\": -80,\n \"ObservedServiceMetricVariancePct\": -100\n },\n {\n \"ActivityId\": 1,\n \"Interval\": \"2024-03-20T11:00:00\",\n \"RecordCount\": 4,\n \"ForecastedContacts\": 345,\n \"ActualContacts\": 362,\n \"ContactVariance\": 17,\n \"ContactVariancePct\": 0,\n \"ForecastedAHT\": 346.79,\n \"ActualAHT\": 346.48,\n \"AHTVariance\": -0.31,\n \"AHTVariancePct\": 0,\n \"BaselineStaffingHours\": 59.25,\n \"ScheduledHours\": 29.77,\n \"BaselineStaffingVariance\": -29.48,\n \"BaselineStaffingVariancePct\": -49.76,\n \"TotalAdjustedStaffingHours\": 77.32,\n \"TotalAdjustedStaffingVariance\": -47.55,\n \"TotalAdjustedStaffingHoursPct\": -61.5,\n \"DiscretionaryStaffingHours\": 10.34,\n \"NonDiscretionaryStaffingHours\": 7.73,\n \"ServiceMetricSummary\": 6.11,\n \"ServiceTargetSummary\": 80,\n \"ServiceVariance\": -73.89,\n \"ServiceVariancePct\": -92.37,\n \"ServiceMetricSuffix\": \"% \",\n \"CurrentIntervalFlag\": 0,\n \"ObservedServiceMetricSummary\": 0,\n \"ObservedServiceMetricVariance\": -80,\n \"ObservedServiceMetricVariancePct\": -100\n },\n {\n \"ActivityId\": 1,\n 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\"Interval\": \"2024-03-20T13:00:00\",\n \"RecordCount\": 4,\n \"ForecastedContacts\": 383,\n \"ActualContacts\": 430,\n \"ContactVariance\": 47,\n \"ContactVariancePct\": 0,\n \"ForecastedAHT\": 372.56,\n \"ActualAHT\": 348.45,\n \"AHTVariance\": -24.11,\n \"AHTVariancePct\": 0,\n \"BaselineStaffingHours\": 66.27,\n \"ScheduledHours\": 30.33,\n \"BaselineStaffingVariance\": -35.94,\n \"BaselineStaffingVariancePct\": -54.23,\n \"TotalAdjustedStaffingHours\": 86.5,\n \"TotalAdjustedStaffingVariance\": -56.17,\n \"TotalAdjustedStaffingHoursPct\": -64.93,\n \"DiscretionaryStaffingHours\": 11.58,\n \"NonDiscretionaryStaffingHours\": 8.65,\n \"ServiceMetricSummary\": 0,\n \"ServiceTargetSummary\": 80,\n \"ServiceVariance\": -80,\n \"ServiceVariancePct\": -100,\n \"ServiceMetricSuffix\": \"% \",\n \"CurrentIntervalFlag\": 0,\n \"ObservedServiceMetricSummary\": 0,\n \"ObservedServiceMetricVariance\": -80,\n \"ObservedServiceMetricVariancePct\": -100\n },\n {\n \"ActivityId\": 1,\n 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\"Interval\": \"2024-03-20T21:00:00\",\n \"RecordCount\": 4,\n \"ForecastedContacts\": 61,\n \"ActualContacts\": 61,\n \"ContactVariance\": 0,\n \"ContactVariancePct\": 0,\n \"ForecastedAHT\": 332.66,\n \"ActualAHT\": 285.93,\n \"AHTVariance\": -46.72,\n \"AHTVariancePct\": 0,\n \"BaselineStaffingHours\": 14.16,\n \"ScheduledHours\": 10.45,\n \"BaselineStaffingVariance\": -3.71,\n \"BaselineStaffingVariancePct\": -26.2,\n \"TotalAdjustedStaffingHours\": 18.18,\n \"TotalAdjustedStaffingVariance\": -7.73,\n \"TotalAdjustedStaffingHoursPct\": -42.51,\n \"DiscretionaryStaffingHours\": 2.2,\n \"NonDiscretionaryStaffingHours\": 1.82,\n \"ServiceMetricSummary\": 95.2,\n \"ServiceTargetSummary\": 80,\n \"ServiceVariance\": 15.2,\n \"ServiceVariancePct\": 19,\n \"ServiceMetricSuffix\": \"% \",\n \"CurrentIntervalFlag\": 0,\n \"ObservedServiceMetricSummary\": 98.12,\n \"ObservedServiceMetricVariance\": 18.12,\n \"ObservedServiceMetricVariancePct\": 22.65\n },\n {\n \"ActivityId\": 1,\n \"Interval\": \"2024-03-20T22:00:00\",\n \"RecordCount\": 4,\n \"ForecastedContacts\": 53,\n \"ActualContacts\": 53,\n \"ContactVariance\": 0,\n \"ContactVariancePct\": 0,\n \"ForecastedAHT\": 322.7,\n \"ActualAHT\": 296.19,\n \"AHTVariance\": -26.51,\n \"AHTVariancePct\": 0,\n \"BaselineStaffingHours\": 11.8,\n \"ScheduledHours\": 8.75,\n \"BaselineStaffingVariance\": -3.05,\n \"BaselineStaffingVariancePct\": -25.88,\n \"TotalAdjustedStaffingHours\": 15.09,\n \"TotalAdjustedStaffingVariance\": -6.34,\n \"TotalAdjustedStaffingHoursPct\": -42,\n \"DiscretionaryStaffingHours\": 1.77,\n \"NonDiscretionaryStaffingHours\": 1.51,\n \"ServiceMetricSummary\": 92.53,\n \"ServiceTargetSummary\": 80,\n \"ServiceVariance\": 12.53,\n \"ServiceVariancePct\": 15.66,\n \"ServiceMetricSuffix\": \"% \",\n \"CurrentIntervalFlag\": 0,\n \"ObservedServiceMetricSummary\": 95.33,\n \"ObservedServiceMetricVariance\": 15.33,\n \"ObservedServiceMetricVariancePct\": 19.16\n },\n {\n \"ActivityId\": 1,\n \"Interval\": \"2024-03-20T23:00:00\",\n \"RecordCount\": 4,\n \"ForecastedContacts\": 50,\n \"ActualContacts\": 39,\n \"ContactVariance\": -11,\n \"ContactVariancePct\": 0,\n \"ForecastedAHT\": 322.1,\n \"ActualAHT\": 367.28,\n \"AHTVariance\": 45.18,\n \"AHTVariancePct\": 0,\n \"BaselineStaffingHours\": 11.14,\n \"ScheduledHours\": 9.48,\n \"BaselineStaffingVariance\": -1.66,\n \"BaselineStaffingVariancePct\": -14.89,\n \"TotalAdjustedStaffingHours\": 14.24,\n \"TotalAdjustedStaffingVariance\": -4.76,\n \"TotalAdjustedStaffingHoursPct\": -33.4,\n \"DiscretionaryStaffingHours\": 1.67,\n \"NonDiscretionaryStaffingHours\": 1.42,\n \"ServiceMetricSummary\": 97.02,\n \"ServiceTargetSummary\": 80,\n \"ServiceVariance\": 17.02,\n \"ServiceVariancePct\": 21.27,\n \"ServiceMetricSuffix\": \"% \",\n \"CurrentIntervalFlag\": 0,\n \"ObservedServiceMetricSummary\": 98.29,\n \"ObservedServiceMetricVariance\": 18.29,\n \"ObservedServiceMetricVariancePct\": 22.86\n }\n ],\n \"executiveSummary\": [\n 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\"DiscretionaryRequirements\": 2.91,\n \"NondiscretionaryRequirements\": 2.44,\n \"ServiceMetric\": 93.52,\n \"ServiceMetricType\": 2,\n \"ServiceParam1\": 80,\n \"ServiceParam2\": 20,\n \"ServiceParam3\": 0,\n \"ServiceParam4\": 0,\n \"ServiceParam5\": 0,\n \"UnixTimeStamp\": 1710966600,\n \"ServiceVariance\": 13.52,\n \"ServiceVariancePct\": 16.9,\n \"ServiceMetricSuffix\": \"% \",\n \"CurrentIntervalFlag\": -1,\n \"ObservedServiceMetric\": 93.23\n },\n {\n \"ActivityId\": 1,\n \"Interval\": \"2024-03-20T20:45:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\",\n \"ForecastedContacts\": 15,\n \"ActualContacts\": 19,\n \"ContactVariance\": 4,\n \"ContactVariancePct\": 26.67,\n \"ForecastedAHT\": 359,\n \"ActualAHT\": 320,\n \"AHTVariance\": -39,\n \"AHTVariancePct\": -10.86,\n \"ActualNotHandledContacts\": 4,\n \"BaselineRequirements\": 14.6,\n \"AgentsInQueue\": 14,\n \"BaselineRequirementsVariance\": -0.6,\n \"BaselineRequirementsVariancePct\": -4.08,\n \"TotalAdjustedRequirements\": 18.66,\n \"TotalAdjustedRequirementsVariance\": -4.66,\n \"TotalAdjustedRequirementsVariancePct\": -24.98,\n \"DiscretionaryRequirements\": 2.2,\n \"NondiscretionaryRequirements\": 1.87,\n \"ServiceMetric\": 99.76,\n \"ServiceMetricType\": 2,\n \"ServiceParam1\": 80,\n \"ServiceParam2\": 20,\n \"ServiceParam3\": 0,\n \"ServiceParam4\": 0,\n \"ServiceParam5\": 0,\n \"UnixTimeStamp\": 1710967500,\n \"ServiceVariance\": 19.76,\n \"ServiceVariancePct\": 24.7,\n \"ServiceMetricSuffix\": \"% \",\n \"CurrentIntervalFlag\": -1,\n \"ObservedServiceMetric\": 99.32\n },\n {\n \"ActivityId\": 1,\n \"Interval\": \"2024-03-20T21:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\",\n \"ForecastedContacts\": 17,\n \"ActualContacts\": 18,\n \"ContactVariance\": 1,\n \"ContactVariancePct\": 5.88,\n \"ForecastedAHT\": 334,\n \"ActualAHT\": 274,\n \"AHTVariance\": -60,\n \"AHTVariancePct\": -17.96,\n \"ActualNotHandledContacts\": 4,\n \"BaselineRequirements\": 16.84,\n \"AgentsInQueue\": 11.47,\n \"BaselineRequirementsVariance\": -5.37,\n \"BaselineRequirementsVariancePct\": -31.89,\n \"TotalAdjustedRequirements\": 21.63,\n \"TotalAdjustedRequirementsVariance\": -10.16,\n \"TotalAdjustedRequirementsVariancePct\": -46.98,\n \"DiscretionaryRequirements\": 2.63,\n \"NondiscretionaryRequirements\": 2.16,\n \"ServiceMetric\": 94.97,\n \"ServiceMetricType\": 2,\n \"ServiceParam1\": 80,\n \"ServiceParam2\": 20,\n \"ServiceParam3\": 0,\n \"ServiceParam4\": 0,\n \"ServiceParam5\": 0,\n \"UnixTimeStamp\": 1710968400,\n \"ServiceVariance\": 14.97,\n \"ServiceVariancePct\": 18.71,\n \"ServiceMetricSuffix\": \"% \",\n \"CurrentIntervalFlag\": -1,\n \"ObservedServiceMetric\": 98.15\n },\n {\n \"ActivityId\": 1,\n \"Interval\": \"2024-03-20T21:15:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\",\n \"ForecastedContacts\": 14,\n \"ActualContacts\": 14,\n \"ContactVariance\": 0,\n \"ContactVariancePct\": 0,\n \"ForecastedAHT\": 334,\n \"ActualAHT\": 279,\n \"AHTVariance\": -55,\n \"AHTVariancePct\": -16.47,\n \"ActualNotHandledContacts\": 0,\n \"BaselineRequirements\": 13.5,\n \"AgentsInQueue\": 10,\n \"BaselineRequirementsVariance\": -3.5,\n \"BaselineRequirementsVariancePct\": -25.95,\n \"TotalAdjustedRequirements\": 17.38,\n \"TotalAdjustedRequirementsVariance\": -7.38,\n \"TotalAdjustedRequirementsVariancePct\": -42.46,\n \"DiscretionaryRequirements\": 2.14,\n \"NondiscretionaryRequirements\": 1.74,\n \"ServiceMetric\": 96.61,\n \"ServiceMetricType\": 2,\n \"ServiceParam1\": 80,\n \"ServiceParam2\": 20,\n \"ServiceParam3\": 0,\n \"ServiceParam4\": 0,\n \"ServiceParam5\": 0,\n \"UnixTimeStamp\": 1710969300,\n \"ServiceVariance\": 16.61,\n \"ServiceVariancePct\": 20.76,\n \"ServiceMetricSuffix\": \"% \",\n \"CurrentIntervalFlag\": -1,\n \"ObservedServiceMetric\": 99\n },\n {\n \"ActivityId\": 1,\n \"Interval\": \"2024-03-20T21:30:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\",\n \"ForecastedContacts\": 16,\n \"ActualContacts\": 16,\n \"ContactVariance\": 0,\n \"ContactVariancePct\": 0,\n \"ForecastedAHT\": 328,\n \"ActualAHT\": 281,\n \"AHTVariance\": -47,\n \"AHTVariancePct\": -14.33,\n \"ActualNotHandledContacts\": 3,\n \"BaselineRequirements\": 14.52,\n \"AgentsInQueue\": 11,\n \"BaselineRequirementsVariance\": -3.52,\n \"BaselineRequirementsVariancePct\": -24.26,\n \"TotalAdjustedRequirements\": 18.65,\n \"TotalAdjustedRequirementsVariance\": -7.65,\n \"TotalAdjustedRequirementsVariancePct\": -41.03,\n \"DiscretionaryRequirements\": 2.26,\n \"NondiscretionaryRequirements\": 1.87,\n \"ServiceMetric\": 96.99,\n \"ServiceMetricType\": 2,\n \"ServiceParam1\": 80,\n \"ServiceParam2\": 20,\n \"ServiceParam3\": 0,\n \"ServiceParam4\": 0,\n \"ServiceParam5\": 0,\n \"UnixTimeStamp\": 1710970200,\n \"ServiceVariance\": 16.99,\n \"ServiceVariancePct\": 21.24,\n \"ServiceMetricSuffix\": \"% \",\n \"CurrentIntervalFlag\": -1,\n \"ObservedServiceMetric\": 99.02\n },\n {\n \"ActivityId\": 1,\n \"Interval\": \"2024-03-20T21:45:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\",\n \"ForecastedContacts\": 14,\n \"ActualContacts\": 13,\n \"ContactVariance\": -1,\n \"ContactVariancePct\": -7.14,\n \"ForecastedAHT\": 335,\n \"ActualAHT\": 316,\n \"AHTVariance\": -19,\n \"AHTVariancePct\": -5.67,\n \"ActualNotHandledContacts\": 2,\n \"BaselineRequirements\": 11.78,\n \"AgentsInQueue\": 9.33,\n \"BaselineRequirementsVariance\": -2.44,\n \"BaselineRequirementsVariancePct\": -20.74,\n \"TotalAdjustedRequirements\": 15.05,\n \"TotalAdjustedRequirementsVariance\": -5.72,\n \"TotalAdjustedRequirementsVariancePct\": -38,\n \"DiscretionaryRequirements\": 1.77,\n \"NondiscretionaryRequirements\": 1.51,\n \"ServiceMetric\": 92.08,\n \"ServiceMetricType\": 2,\n \"ServiceParam1\": 80,\n \"ServiceParam2\": 20,\n \"ServiceParam3\": 0,\n \"ServiceParam4\": 0,\n \"ServiceParam5\": 0,\n \"UnixTimeStamp\": 1710971100,\n \"ServiceVariance\": 12.08,\n \"ServiceVariancePct\": 15.1,\n \"ServiceMetricSuffix\": \"% \",\n \"CurrentIntervalFlag\": -1,\n \"ObservedServiceMetric\": 96.25\n },\n {\n \"ActivityId\": 1,\n \"Interval\": \"2024-03-20T22:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\",\n \"ForecastedContacts\": 15,\n \"ActualContacts\": 14,\n \"ContactVariance\": -1,\n \"ContactVariancePct\": -6.67,\n \"ForecastedAHT\": 327,\n \"ActualAHT\": 298,\n \"AHTVariance\": -29,\n \"AHTVariancePct\": -8.87,\n \"ActualNotHandledContacts\": 4,\n \"BaselineRequirements\": 14.78,\n \"AgentsInQueue\": 9,\n \"BaselineRequirementsVariance\": -5.78,\n \"BaselineRequirementsVariancePct\": -39.1,\n \"TotalAdjustedRequirements\": 18.89,\n \"TotalAdjustedRequirementsVariance\": -9.89,\n \"TotalAdjustedRequirementsVariancePct\": -52.35,\n \"DiscretionaryRequirements\": 2.22,\n \"NondiscretionaryRequirements\": 1.89,\n \"ServiceMetric\": 90.02,\n \"ServiceMetricType\": 2,\n \"ServiceParam1\": 80,\n \"ServiceParam2\": 20,\n \"ServiceParam3\": 0,\n \"ServiceParam4\": 0,\n \"ServiceParam5\": 0,\n \"UnixTimeStamp\": 1710972000,\n \"ServiceVariance\": 10.02,\n \"ServiceVariancePct\": 12.52,\n \"ServiceMetricSuffix\": \"% \",\n \"CurrentIntervalFlag\": -1,\n \"ObservedServiceMetric\": 95.97\n },\n {\n \"ActivityId\": 1,\n \"Interval\": \"2024-03-20T22:15:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\",\n \"ForecastedContacts\": 11,\n \"ActualContacts\": 9,\n \"ContactVariance\": -2,\n \"ContactVariancePct\": -18.18,\n \"ForecastedAHT\": 310,\n \"ActualAHT\": 349,\n \"AHTVariance\": 39,\n \"AHTVariancePct\": 12.58,\n \"ActualNotHandledContacts\": 0,\n \"BaselineRequirements\": 9.06,\n \"AgentsInQueue\": 9,\n \"BaselineRequirementsVariance\": -0.06,\n \"BaselineRequirementsVariancePct\": -0.66,\n \"TotalAdjustedRequirements\": 11.57,\n \"TotalAdjustedRequirementsVariance\": -2.57,\n \"TotalAdjustedRequirementsVariancePct\": -22.23,\n \"DiscretionaryRequirements\": 1.36,\n \"NondiscretionaryRequirements\": 1.16,\n \"ServiceMetric\": 98.77,\n \"ServiceMetricType\": 2,\n \"ServiceParam1\": 80,\n \"ServiceParam2\": 20,\n \"ServiceParam3\": 0,\n \"ServiceParam4\": 0,\n \"ServiceParam5\": 0,\n \"UnixTimeStamp\": 1710972900,\n \"ServiceVariance\": 18.77,\n \"ServiceVariancePct\": 23.46,\n \"ServiceMetricSuffix\": \"% \",\n \"CurrentIntervalFlag\": -1,\n \"ObservedServiceMetric\": 99.24\n },\n {\n \"ActivityId\": 1,\n \"Interval\": \"2024-03-20T22:30:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\",\n \"ForecastedContacts\": 14,\n \"ActualContacts\": 15,\n \"ContactVariance\": 1,\n \"ContactVariancePct\": 7.14,\n \"ForecastedAHT\": 325,\n \"ActualAHT\": 288,\n \"AHTVariance\": -37,\n \"AHTVariancePct\": -11.38,\n \"ActualNotHandledContacts\": 4,\n \"BaselineRequirements\": 12.78,\n \"AgentsInQueue\": 9,\n \"BaselineRequirementsVariance\": -3.78,\n \"BaselineRequirementsVariancePct\": -29.55,\n \"TotalAdjustedRequirements\": 16.3,\n \"TotalAdjustedRequirementsVariance\": -7.3,\n \"TotalAdjustedRequirementsVariancePct\": -44.79,\n \"DiscretionaryRequirements\": 1.9,\n \"NondiscretionaryRequirements\": 1.63,\n \"ServiceMetric\": 93.32,\n \"ServiceMetricType\": 2,\n \"ServiceParam1\": 80,\n \"ServiceParam2\": 20,\n \"ServiceParam3\": 0,\n \"ServiceParam4\": 0,\n \"ServiceParam5\": 0,\n \"UnixTimeStamp\": 1710973800,\n \"ServiceVariance\": 13.32,\n \"ServiceVariancePct\": 16.65,\n \"ServiceMetricSuffix\": \"% \",\n \"CurrentIntervalFlag\": -1,\n \"ObservedServiceMetric\": 95.15\n },\n {\n \"ActivityId\": 1,\n \"Interval\": \"2024-03-20T22:45:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\",\n \"ForecastedContacts\": 13,\n \"ActualContacts\": 15,\n \"ContactVariance\": 2,\n \"ContactVariancePct\": 15.38,\n \"ForecastedAHT\": 326,\n \"ActualAHT\": 271,\n \"AHTVariance\": -55,\n \"AHTVariancePct\": -16.87,\n \"ActualNotHandledContacts\": 3,\n \"BaselineRequirements\": 10.6,\n \"AgentsInQueue\": 8,\n \"BaselineRequirementsVariance\": -2.6,\n \"BaselineRequirementsVariancePct\": -24.56,\n \"TotalAdjustedRequirements\": 13.59,\n \"TotalAdjustedRequirementsVariance\": -5.59,\n \"TotalAdjustedRequirementsVariancePct\": -41.11,\n \"DiscretionaryRequirements\": 1.62,\n \"NondiscretionaryRequirements\": 1.36,\n \"ServiceMetric\": 89.56,\n \"ServiceMetricType\": 2,\n \"ServiceParam1\": 80,\n \"ServiceParam2\": 20,\n \"ServiceParam3\": 0,\n \"ServiceParam4\": 0,\n \"ServiceParam5\": 0,\n \"UnixTimeStamp\": 1710974700,\n \"ServiceVariance\": 9.56,\n \"ServiceVariancePct\": 11.95,\n \"ServiceMetricSuffix\": \"% \",\n \"CurrentIntervalFlag\": -1,\n \"ObservedServiceMetric\": 91.85\n },\n {\n \"ActivityId\": 1,\n \"Interval\": \"2024-03-20T23:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\",\n \"ForecastedContacts\": 14,\n \"ActualContacts\": 11,\n \"ContactVariance\": -3,\n \"ContactVariancePct\": -21.43,\n \"ForecastedAHT\": 320,\n \"ActualAHT\": 466,\n \"AHTVariance\": 146,\n \"AHTVariancePct\": 45.63,\n \"ActualNotHandledContacts\": 3,\n \"BaselineRequirements\": 11.73,\n \"AgentsInQueue\": 11,\n \"BaselineRequirementsVariance\": -0.73,\n \"BaselineRequirementsVariancePct\": -6.2,\n \"TotalAdjustedRequirements\": 14.99,\n \"TotalAdjustedRequirementsVariance\": -3.99,\n \"TotalAdjustedRequirementsVariancePct\": -26.62,\n \"DiscretionaryRequirements\": 1.76,\n \"NondiscretionaryRequirements\": 1.5,\n \"ServiceMetric\": 99,\n \"ServiceMetricType\": 2,\n \"ServiceParam1\": 80,\n \"ServiceParam2\": 20,\n \"ServiceParam3\": 0,\n \"ServiceParam4\": 0,\n \"ServiceParam5\": 0,\n \"UnixTimeStamp\": 1710975600,\n \"ServiceVariance\": 19,\n \"ServiceVariancePct\": 23.75,\n \"ServiceMetricSuffix\": \"% \",\n \"CurrentIntervalFlag\": -1,\n \"ObservedServiceMetric\": 97.17\n },\n {\n \"ActivityId\": 1,\n \"Interval\": \"2024-03-20T23:15:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\",\n \"ForecastedContacts\": 12,\n \"ActualContacts\": 9,\n \"ContactVariance\": -3,\n \"ContactVariancePct\": -25,\n \"ForecastedAHT\": 332,\n \"ActualAHT\": 393,\n \"AHTVariance\": 61,\n \"AHTVariancePct\": 18.37,\n \"ActualNotHandledContacts\": 2,\n \"BaselineRequirements\": 11.19,\n \"AgentsInQueue\": 9.93,\n \"BaselineRequirementsVariance\": -1.26,\n \"BaselineRequirementsVariancePct\": -11.22,\n \"TotalAdjustedRequirements\": 14.32,\n \"TotalAdjustedRequirementsVariance\": -4.38,\n \"TotalAdjustedRequirementsVariancePct\": -30.62,\n \"DiscretionaryRequirements\": 1.7,\n \"NondiscretionaryRequirements\": 1.43,\n \"ServiceMetric\": 96.81,\n \"ServiceMetricType\": 2,\n \"ServiceParam1\": 80,\n \"ServiceParam2\": 20,\n \"ServiceParam3\": 0,\n \"ServiceParam4\": 0,\n \"ServiceParam5\": 0,\n \"UnixTimeStamp\": 1710976500,\n \"ServiceVariance\": 16.81,\n \"ServiceVariancePct\": 21.01,\n \"ServiceMetricSuffix\": \"% \",\n \"CurrentIntervalFlag\": -1,\n \"ObservedServiceMetric\": 98.35\n },\n {\n \"ActivityId\": 1,\n \"Interval\": \"2024-03-20T23:30:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\",\n \"ForecastedContacts\": 13,\n \"ActualContacts\": 10,\n \"ContactVariance\": -3,\n \"ContactVariancePct\": -23.08,\n \"ForecastedAHT\": 306,\n \"ActualAHT\": 288,\n \"AHTVariance\": -18,\n \"AHTVariancePct\": -5.88,\n \"ActualNotHandledContacts\": 4,\n \"BaselineRequirements\": 11.33,\n \"AgentsInQueue\": 9,\n \"BaselineRequirementsVariance\": -2.33,\n \"BaselineRequirementsVariancePct\": -20.6,\n \"TotalAdjustedRequirements\": 14.5,\n \"TotalAdjustedRequirementsVariance\": -5.5,\n \"TotalAdjustedRequirementsVariancePct\": -37.93,\n \"DiscretionaryRequirements\": 1.71,\n \"NondiscretionaryRequirements\": 1.45,\n \"ServiceMetric\": 96.91,\n \"ServiceMetricType\": 2,\n \"ServiceParam1\": 80,\n \"ServiceParam2\": 20,\n \"ServiceParam3\": 0,\n \"ServiceParam4\": 0,\n \"ServiceParam5\": 0,\n \"UnixTimeStamp\": 1710977400,\n \"ServiceVariance\": 16.91,\n \"ServiceVariancePct\": 21.14,\n \"ServiceMetricSuffix\": \"% \",\n \"CurrentIntervalFlag\": -1,\n \"ObservedServiceMetric\": 99.6\n },\n {\n \"ActivityId\": 1,\n \"Interval\": \"2024-03-20T23:45:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\",\n \"ForecastedContacts\": 11,\n \"ActualContacts\": 9,\n \"ContactVariance\": -2,\n \"ContactVariancePct\": -18.18,\n \"ForecastedAHT\": 333,\n \"ActualAHT\": 309,\n \"AHTVariance\": -24,\n \"AHTVariancePct\": -7.21,\n \"ActualNotHandledContacts\": 2,\n \"BaselineRequirements\": 10.32,\n \"AgentsInQueue\": 8,\n \"BaselineRequirementsVariance\": -2.32,\n \"BaselineRequirementsVariancePct\": -22.49,\n \"TotalAdjustedRequirements\": 13.15,\n \"TotalAdjustedRequirementsVariance\": -5.15,\n \"TotalAdjustedRequirementsVariancePct\": -39.16,\n \"DiscretionaryRequirements\": 1.51,\n \"NondiscretionaryRequirements\": 1.31,\n \"ServiceMetric\": 94.94,\n \"ServiceMetricType\": 2,\n \"ServiceParam1\": 80,\n \"ServiceParam2\": 20,\n \"ServiceParam3\": 0,\n \"ServiceParam4\": 0,\n \"ServiceParam5\": 0,\n \"UnixTimeStamp\": 1710978300,\n \"ServiceVariance\": 14.94,\n \"ServiceVariancePct\": 18.67,\n \"ServiceMetricSuffix\": \"% \",\n \"CurrentIntervalFlag\": -1,\n \"ObservedServiceMetric\": 98.91\n }\n ],\n \"includedActivities\": [\n {\n \"ActivityId\": 9,\n \"name\": \"Billing\",\n \"description\": \"General Billing\",\n \"RowNumber\": 1,\n \"ForecastedContacts\": 813,\n \"ActualContacts\": 803,\n \"ContactVariance\": -10,\n \"ContactVariancePct\": -1.23,\n \"ForecastedAHT\": 368.49,\n \"ActualAHT\": 320.15,\n \"AHTVariance\": -48.34,\n \"AHTVariancePct\": -13.12,\n \"ActualNotHandledContacts\": 96,\n \"BaselineStaffingHours\": 151.19,\n \"ScheduledHours\": 248.82,\n \"BaselineStaffingVariance\": 97.63,\n \"BaselineStaffingVariancePct\": 64.57,\n \"TotalAdjustedStaffingHours\": 188.98,\n \"DiscretionaryStaffingHours\": 18.9,\n \"NonDiscretionaryStaffingHours\": 18.9,\n \"TotalAdjustedStaffingVariance\": 59.83,\n \"TotalAdjustedStaffingVariancePct\": 31.66,\n \"ServiceMetricSummary\": 99.22,\n \"ServiceTargetSummary\": 80,\n \"ServiceVariance\": 19.22,\n \"ServiceVariancePct\": 24.02,\n \"ServiceMetricSuffix\": \"% \",\n \"ObservedServiceMetricSummary\": 99.28,\n \"ObservedServiceMetricVariance\": 19.28,\n \"ObservedServiceMetricVariancePct\": 24.1\n },\n {\n \"ActivityId\": 65,\n \"name\": \"BPO A\",\n \"description\": \"BPO A\",\n \"RowNumber\": 2,\n \"ForecastedContacts\": 604,\n \"ActualContacts\": 565,\n \"ContactVariance\": -39,\n \"ContactVariancePct\": -6.46,\n \"ForecastedAHT\": 379.58,\n \"ActualAHT\": 313.95,\n \"AHTVariance\": -65.63,\n \"AHTVariancePct\": -17.29,\n \"ActualNotHandledContacts\": 68,\n \"BaselineStaffingHours\": 102.93,\n \"ScheduledHours\": 0,\n \"BaselineStaffingVariance\": -102.93,\n \"BaselineStaffingVariancePct\": -100,\n \"TotalAdjustedStaffingHours\": 137.25,\n \"DiscretionaryStaffingHours\": 20.59,\n \"NonDiscretionaryStaffingHours\": 13.73,\n \"TotalAdjustedStaffingVariance\": -137.25,\n \"TotalAdjustedStaffingVariancePct\": -100,\n \"ServiceMetricSummary\": 0,\n \"ServiceTargetSummary\": 80,\n \"ServiceVariance\": -80,\n \"ServiceVariancePct\": -100,\n \"ServiceMetricSuffix\": \"% \",\n \"ObservedServiceMetricSummary\": 0,\n \"ObservedServiceMetricVariance\": -80,\n \"ObservedServiceMetricVariancePct\": -100\n },\n {\n \"ActivityId\": 66,\n \"name\": \"BPO B\",\n \"description\": \"BPO B\",\n \"RowNumber\": 3,\n \"ForecastedContacts\": 564,\n \"ActualContacts\": 565,\n \"ContactVariance\": 1,\n \"ContactVariancePct\": 0.18,\n \"ForecastedAHT\": 379.2,\n \"ActualAHT\": 313.95,\n \"AHTVariance\": -65.24,\n \"AHTVariancePct\": -17.21,\n \"ActualNotHandledContacts\": 68,\n \"BaselineStaffingHours\": 95.66,\n \"ScheduledHours\": 0,\n \"BaselineStaffingVariance\": -95.66,\n \"BaselineStaffingVariancePct\": -100,\n \"TotalAdjustedStaffingHours\": 127.54,\n \"DiscretionaryStaffingHours\": 19.13,\n \"NonDiscretionaryStaffingHours\": 12.76,\n \"TotalAdjustedStaffingVariance\": -127.54,\n \"TotalAdjustedStaffingVariancePct\": -100,\n \"ServiceMetricSummary\": 0,\n \"ServiceTargetSummary\": 80,\n \"ServiceVariance\": -80,\n \"ServiceVariancePct\": -100,\n \"ServiceMetricSuffix\": \"% \",\n \"ObservedServiceMetricSummary\": 0,\n \"ObservedServiceMetricVariance\": -80,\n \"ObservedServiceMetricVariancePct\": -100\n },\n {\n \"ActivityId\": 96,\n \"name\": \"BPO C\",\n \"description\": \"BPO C\",\n \"RowNumber\": 4,\n \"ForecastedContacts\": 564,\n \"ActualContacts\": 565,\n \"ContactVariance\": 1,\n \"ContactVariancePct\": 0.18,\n \"ForecastedAHT\": 379.2,\n \"ActualAHT\": 313.95,\n \"AHTVariance\": -65.24,\n \"AHTVariancePct\": -17.21,\n \"ActualNotHandledContacts\": 68,\n \"BaselineStaffingHours\": 95.66,\n \"ScheduledHours\": 0,\n \"BaselineStaffingVariance\": -95.66,\n \"BaselineStaffingVariancePct\": -100,\n \"TotalAdjustedStaffingHours\": 127.54,\n \"DiscretionaryStaffingHours\": 19.13,\n \"NonDiscretionaryStaffingHours\": 12.76,\n \"TotalAdjustedStaffingVariance\": -127.54,\n \"TotalAdjustedStaffingVariancePct\": -100,\n \"ServiceMetricSummary\": 0,\n \"ServiceTargetSummary\": 80,\n \"ServiceVariance\": -80,\n \"ServiceVariancePct\": -100,\n \"ServiceMetricSuffix\": \"% \",\n \"ObservedServiceMetricSummary\": 0,\n \"ObservedServiceMetricVariance\": -80,\n \"ObservedServiceMetricVariancePct\": -100\n },\n {\n \"ActivityId\": 11,\n \"name\": \"Customer Success\",\n \"description\": \"Service\",\n \"RowNumber\": 5,\n \"ForecastedContacts\": 137,\n \"ActualContacts\": 112,\n \"ContactVariance\": -25,\n \"ContactVariancePct\": -18.25,\n \"ForecastedAHT\": 186.35,\n \"ActualAHT\": 187.29,\n \"AHTVariance\": 0.94,\n \"AHTVariancePct\": 0.51,\n \"ActualNotHandledContacts\": 15,\n \"BaselineStaffingHours\": 26.34,\n \"ScheduledHours\": 248.82,\n \"BaselineStaffingVariance\": 222.48,\n \"BaselineStaffingVariancePct\": 844.61,\n \"TotalAdjustedStaffingHours\": 32.93,\n \"DiscretionaryStaffingHours\": 3.29,\n \"NonDiscretionaryStaffingHours\": 3.29,\n \"TotalAdjustedStaffingVariance\": 215.89,\n \"TotalAdjustedStaffingVariancePct\": 655.7,\n \"ServiceMetricSummary\": 99.98,\n \"ServiceTargetSummary\": 80,\n \"ServiceVariance\": 19.98,\n \"ServiceVariancePct\": 24.97,\n \"ServiceMetricSuffix\": \"% \",\n \"ObservedServiceMetricSummary\": 99.99,\n \"ObservedServiceMetricVariance\": 19.99,\n \"ObservedServiceMetricVariancePct\": 24.98\n },\n {\n \"ActivityId\": 19,\n \"name\": \"Devloper support\",\n \"description\": \"\",\n \"RowNumber\": 6,\n \"ForecastedContacts\": 359,\n \"ActualContacts\": 317,\n \"ContactVariance\": -42,\n \"ContactVariancePct\": -11.7,\n \"ForecastedAHT\": 384.12,\n \"ActualAHT\": 393.18,\n \"AHTVariance\": 9.05,\n \"AHTVariancePct\": 2.36,\n \"ActualNotHandledContacts\": 16,\n \"BaselineStaffingHours\": 80,\n \"ScheduledHours\": 0,\n \"BaselineStaffingVariance\": -80,\n \"BaselineStaffingVariancePct\": -100,\n \"TotalAdjustedStaffingHours\": 106.67,\n \"DiscretionaryStaffingHours\": 16,\n \"NonDiscretionaryStaffingHours\": 10.67,\n \"TotalAdjustedStaffingVariance\": -106.67,\n \"TotalAdjustedStaffingVariancePct\": -100,\n \"ServiceMetricSummary\": 0,\n \"ServiceTargetSummary\": 45,\n 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\"BaselineRequirementsVariancePct\": -15.93,\n \"TotalAdjustedRequirements\": 10.41,\n \"TotalAdjustedRequirementsVariance\": -3.41,\n \"TotalAdjustedRequirementsVariancePct\": -32.75,\n \"DiscretionaryRequirements\": 1.04,\n \"NondiscretionaryRequirements\": 1.04,\n \"ServiceMetric\": 74.83,\n \"ServiceMetricType\": 2,\n \"ServiceParam1\": 80,\n \"ServiceParam2\": 20,\n \"ServiceParam3\": 0,\n \"ServiceParam4\": 0,\n \"ServiceParam5\": 0,\n \"UnixTimeStamp\": 1710922500,\n \"ServiceVariance\": -5.17,\n \"ServiceVariancePct\": -6.46,\n \"ServiceMetricSuffix\": \"% \",\n \"CurrentIntervalFlag\": -1,\n \"ObservedServiceMetric\": 82.19\n },\n {\n \"ActivityId\": 9,\n \"Interval\": \"2024-03-20T08:30:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\",\n \"RowNumber\": 1,\n \"ForecastedContacts\": 12,\n \"ActualContacts\": 13,\n \"ContactVariance\": 1,\n \"ContactVariancePct\": 8.33,\n \"ForecastedAHT\": 345,\n \"ActualAHT\": 343,\n \"AHTVariance\": -2,\n \"AHTVariancePct\": -0.58,\n 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\"CurrentIntervalFlag\": -1,\n \"ObservedServiceMetric\": 100\n },\n {\n \"ActivityId\": 9,\n \"Interval\": \"2024-03-20T09:15:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\",\n \"RowNumber\": 1,\n \"ForecastedContacts\": 17,\n \"ActualContacts\": 17,\n \"ContactVariance\": 0,\n \"ContactVariancePct\": 0,\n \"ForecastedAHT\": 309,\n \"ActualAHT\": 296,\n \"AHTVariance\": -13,\n \"AHTVariancePct\": -4.21,\n \"ActualNotHandledContacts\": 3,\n \"BaselineRequirements\": 9.34,\n \"AgentsInQueue\": 14,\n \"BaselineRequirementsVariance\": 4.66,\n \"BaselineRequirementsVariancePct\": 49.95,\n \"TotalAdjustedRequirements\": 11.67,\n \"TotalAdjustedRequirementsVariance\": 2.33,\n \"TotalAdjustedRequirementsVariancePct\": 19.96,\n \"DiscretionaryRequirements\": 1.17,\n \"NondiscretionaryRequirements\": 1.17,\n \"ServiceMetric\": 99.82,\n \"ServiceMetricType\": 2,\n \"ServiceParam1\": 80,\n \"ServiceParam2\": 20,\n \"ServiceParam3\": 0,\n \"ServiceParam4\": 0,\n \"ServiceParam5\": 0,\n 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\"BaselineRequirementsVariancePct\": 66.32,\n \"TotalAdjustedRequirements\": 12.02,\n \"TotalAdjustedRequirementsVariance\": 3.98,\n \"TotalAdjustedRequirementsVariancePct\": 33.07,\n \"DiscretionaryRequirements\": 1.2,\n \"NondiscretionaryRequirements\": 1.2,\n \"ServiceMetric\": 99.97,\n \"ServiceMetricType\": 2,\n \"ServiceParam1\": 80,\n \"ServiceParam2\": 20,\n \"ServiceParam3\": 0,\n \"ServiceParam4\": 0,\n \"ServiceParam5\": 0,\n \"UnixTimeStamp\": 1710928800,\n \"ServiceVariance\": 19.97,\n \"ServiceVariancePct\": 24.96,\n \"ServiceMetricSuffix\": \"% \",\n \"CurrentIntervalFlag\": -1,\n \"ObservedServiceMetric\": 99.99\n },\n {\n \"ActivityId\": 9,\n \"Interval\": \"2024-03-20T10:15:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\",\n \"RowNumber\": 1,\n \"ForecastedContacts\": 19,\n \"ActualContacts\": 16,\n \"ContactVariance\": -3,\n \"ContactVariancePct\": -15.79,\n \"ForecastedAHT\": 342,\n \"ActualAHT\": 301,\n \"AHTVariance\": -41,\n \"AHTVariancePct\": -11.99,\n 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\"ServiceMetricSuffix\": \"% \",\n \"CurrentIntervalFlag\": -1,\n \"ObservedServiceMetric\": 100\n },\n {\n \"ActivityId\": 9,\n \"Interval\": \"2024-03-20T18:30:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\",\n \"RowNumber\": 1,\n \"ForecastedContacts\": 9,\n \"ActualContacts\": 8,\n \"ContactVariance\": -1,\n \"ContactVariancePct\": -11.11,\n \"ForecastedAHT\": 404,\n \"ActualAHT\": 395,\n \"AHTVariance\": -9,\n \"AHTVariancePct\": -2.23,\n \"ActualNotHandledContacts\": 0,\n \"BaselineRequirements\": 7.54,\n \"AgentsInQueue\": 13,\n \"BaselineRequirementsVariance\": 5.46,\n \"BaselineRequirementsVariancePct\": 72.41,\n \"TotalAdjustedRequirements\": 9.42,\n \"TotalAdjustedRequirementsVariance\": 3.58,\n \"TotalAdjustedRequirementsVariancePct\": 37.95,\n \"DiscretionaryRequirements\": 0.94,\n \"NondiscretionaryRequirements\": 0.94,\n \"ServiceMetric\": 99.98,\n \"ServiceMetricType\": 2,\n \"ServiceParam1\": 80,\n \"ServiceParam2\": 20,\n \"ServiceParam3\": 0,\n \"ServiceParam4\": 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\"CurrentIntervalFlag\": -1,\n \"ObservedServiceMetric\": 99.6\n },\n {\n \"ActivityId\": 9,\n \"Interval\": \"2024-03-20T22:15:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\",\n \"RowNumber\": 1,\n \"ForecastedContacts\": 4,\n \"ActualContacts\": 3,\n \"ContactVariance\": -1,\n \"ContactVariancePct\": -25,\n \"ForecastedAHT\": 356,\n \"ActualAHT\": 436,\n \"AHTVariance\": 80,\n \"AHTVariancePct\": 22.47,\n \"ActualNotHandledContacts\": 0,\n \"BaselineRequirements\": 4.08,\n \"AgentsInQueue\": 6,\n \"BaselineRequirementsVariance\": 1.92,\n \"BaselineRequirementsVariancePct\": 46.98,\n \"TotalAdjustedRequirements\": 5.1,\n \"TotalAdjustedRequirementsVariance\": 0.9,\n \"TotalAdjustedRequirementsVariancePct\": 17.6,\n \"DiscretionaryRequirements\": 0.51,\n \"NondiscretionaryRequirements\": 0.51,\n \"ServiceMetric\": 99.58,\n \"ServiceMetricType\": 2,\n \"ServiceParam1\": 80,\n \"ServiceParam2\": 20,\n \"ServiceParam3\": 0,\n \"ServiceParam4\": 0,\n \"ServiceParam5\": 0,\n 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\"ObservedServiceMetric\": 100\n },\n {\n \"ActivityId\": 11,\n \"Interval\": \"2024-03-20T08:30:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\",\n \"RowNumber\": 5,\n \"ForecastedContacts\": 1,\n \"ActualContacts\": 1,\n \"ContactVariance\": 0,\n \"ContactVariancePct\": 0,\n \"ForecastedAHT\": 155,\n \"ActualAHT\": 0,\n \"AHTVariance\": -155,\n \"AHTVariancePct\": -100,\n \"ActualNotHandledContacts\": 1,\n \"BaselineRequirements\": 1,\n \"AgentsInQueue\": 9,\n \"BaselineRequirementsVariance\": 8,\n \"BaselineRequirementsVariancePct\": 800,\n \"TotalAdjustedRequirements\": 1.25,\n \"TotalAdjustedRequirementsVariance\": 7.75,\n \"TotalAdjustedRequirementsVariancePct\": 620,\n \"DiscretionaryRequirements\": 0.13,\n \"NondiscretionaryRequirements\": 0.13,\n \"ServiceMetric\": 100,\n \"ServiceMetricType\": 2,\n \"ServiceParam1\": 80,\n \"ServiceParam2\": 20,\n \"ServiceParam3\": 0,\n \"ServiceParam4\": 0,\n \"ServiceParam5\": 0,\n \"UnixTimeStamp\": 1710923400,\n \"ServiceVariance\": 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\"TotalAdjustedRequirementsVariance\": 19.75,\n \"TotalAdjustedRequirementsVariancePct\": 1580,\n \"DiscretionaryRequirements\": 0.13,\n \"NondiscretionaryRequirements\": 0.13,\n \"ServiceMetric\": 100,\n \"ServiceMetricType\": 2,\n \"ServiceParam1\": 80,\n \"ServiceParam2\": 20,\n \"ServiceParam3\": 0,\n \"ServiceParam4\": 0,\n \"ServiceParam5\": 0,\n \"UnixTimeStamp\": 1710941400,\n \"ServiceVariance\": 20,\n \"ServiceVariancePct\": 25,\n \"ServiceMetricSuffix\": \"% \",\n \"CurrentIntervalFlag\": -1,\n \"ObservedServiceMetric\": 100\n },\n {\n \"ActivityId\": 11,\n \"Interval\": \"2024-03-20T13:45:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\",\n \"RowNumber\": 5,\n \"ForecastedContacts\": 2,\n \"ActualContacts\": 1,\n \"ContactVariance\": -1,\n \"ContactVariancePct\": -50,\n \"ForecastedAHT\": 170,\n \"ActualAHT\": 154,\n \"AHTVariance\": -16,\n \"AHTVariancePct\": -9.41,\n \"ActualNotHandledContacts\": 0,\n \"BaselineRequirements\": 1,\n \"AgentsInQueue\": 20,\n 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\"ServiceVariance\": 20,\n \"ServiceVariancePct\": 25,\n \"ServiceMetricSuffix\": \"% \",\n \"CurrentIntervalFlag\": -1,\n \"ObservedServiceMetric\": 80\n },\n {\n \"ActivityId\": 11,\n \"Interval\": \"2024-03-20T17:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\",\n \"RowNumber\": 5,\n \"ForecastedContacts\": 3,\n \"ActualContacts\": 4,\n \"ContactVariance\": 1,\n \"ContactVariancePct\": 33.33,\n \"ForecastedAHT\": 202,\n \"ActualAHT\": 202,\n \"AHTVariance\": 0,\n \"AHTVariancePct\": 0,\n \"ActualNotHandledContacts\": 1,\n \"BaselineRequirements\": 2.17,\n \"AgentsInQueue\": 18,\n \"BaselineRequirementsVariance\": 15.83,\n \"BaselineRequirementsVariancePct\": 728.23,\n \"TotalAdjustedRequirements\": 2.72,\n \"TotalAdjustedRequirementsVariance\": 15.28,\n \"TotalAdjustedRequirementsVariancePct\": 562.42,\n \"DiscretionaryRequirements\": 0.27,\n \"NondiscretionaryRequirements\": 0.27,\n \"ServiceMetric\": 100,\n \"ServiceMetricType\": 2,\n \"ServiceParam1\": 80,\n 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\"ObservedServiceMetric\": 100\n },\n {\n \"ActivityId\": 11,\n \"Interval\": \"2024-03-20T18:45:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\",\n \"RowNumber\": 5,\n \"ForecastedContacts\": 2,\n \"ActualContacts\": 2,\n \"ContactVariance\": 0,\n \"ContactVariancePct\": 0,\n \"ForecastedAHT\": 102,\n \"ActualAHT\": 127,\n \"AHTVariance\": 25,\n \"AHTVariancePct\": 24.51,\n \"ActualNotHandledContacts\": 0,\n \"BaselineRequirements\": 1,\n \"AgentsInQueue\": 11,\n \"BaselineRequirementsVariance\": 10,\n \"BaselineRequirementsVariancePct\": 1000,\n \"TotalAdjustedRequirements\": 1.25,\n \"TotalAdjustedRequirementsVariance\": 9.75,\n \"TotalAdjustedRequirementsVariancePct\": 780,\n \"DiscretionaryRequirements\": 0.13,\n \"NondiscretionaryRequirements\": 0.13,\n \"ServiceMetric\": 100,\n \"ServiceMetricType\": 2,\n \"ServiceParam1\": 80,\n \"ServiceParam2\": 20,\n \"ServiceParam3\": 0,\n \"ServiceParam4\": 0,\n \"ServiceParam5\": 0,\n \"UnixTimeStamp\": 1710960300,\n \"ServiceVariance\": 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\"TotalAdjustedRequirements\": 2.92,\n \"TotalAdjustedRequirementsVariance\": 2.08,\n \"TotalAdjustedRequirementsVariancePct\": 71,\n \"DiscretionaryRequirements\": 0.29,\n \"NondiscretionaryRequirements\": 0.29,\n \"ServiceMetric\": 99.9,\n \"ServiceMetricType\": 2,\n \"ServiceParam1\": 80,\n \"ServiceParam2\": 20,\n \"ServiceParam3\": 0,\n \"ServiceParam4\": 0,\n \"ServiceParam5\": 0,\n \"UnixTimeStamp\": 1710896400,\n \"ServiceVariance\": 19.9,\n \"ServiceVariancePct\": 24.88,\n \"ServiceMetricSuffix\": \"% \",\n \"CurrentIntervalFlag\": -1,\n \"ObservedServiceMetric\": 99.94\n },\n {\n \"ActivityId\": 10,\n \"Interval\": \"2024-03-20T01:15:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\",\n \"RowNumber\": 7,\n \"ForecastedContacts\": 1,\n \"ActualContacts\": 1,\n \"ContactVariance\": 0,\n \"ContactVariancePct\": 0,\n \"ForecastedAHT\": 396,\n \"ActualAHT\": 346,\n \"AHTVariance\": -50,\n \"AHTVariancePct\": -12.63,\n \"ActualNotHandledContacts\": 0,\n \"BaselineRequirements\": 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\"ServiceParam5\": 0,\n \"UnixTimeStamp\": 1710908100,\n \"ServiceVariance\": 17.99,\n \"ServiceVariancePct\": 22.49,\n \"ServiceMetricSuffix\": \"% \",\n \"CurrentIntervalFlag\": -1,\n \"ObservedServiceMetric\": 95.8\n },\n {\n \"ActivityId\": 10,\n \"Interval\": \"2024-03-20T04:30:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\",\n \"RowNumber\": 7,\n \"ForecastedContacts\": 2,\n \"ActualContacts\": 1,\n \"ContactVariance\": -1,\n \"ContactVariancePct\": -50,\n \"ForecastedAHT\": 308,\n \"ActualAHT\": 98,\n \"AHTVariance\": -210,\n \"AHTVariancePct\": -68.18,\n \"ActualNotHandledContacts\": 0,\n \"BaselineRequirements\": 2.18,\n \"AgentsInQueue\": 3,\n \"BaselineRequirementsVariance\": 0.82,\n \"BaselineRequirementsVariancePct\": 37.34,\n \"TotalAdjustedRequirements\": 2.73,\n \"TotalAdjustedRequirementsVariance\": 0.27,\n \"TotalAdjustedRequirementsVariancePct\": 9.87,\n \"DiscretionaryRequirements\": 0.27,\n \"NondiscretionaryRequirements\": 0.27,\n \"ServiceMetric\": 98.27,\n \"ServiceMetricType\": 2,\n \"ServiceParam1\": 80,\n \"ServiceParam2\": 20,\n \"ServiceParam3\": 0,\n \"ServiceParam4\": 0,\n \"ServiceParam5\": 0,\n \"UnixTimeStamp\": 1710909000,\n \"ServiceVariance\": 18.27,\n \"ServiceVariancePct\": 22.84,\n \"ServiceMetricSuffix\": \"% \",\n \"CurrentIntervalFlag\": -1,\n \"ObservedServiceMetric\": 100\n },\n {\n \"ActivityId\": 10,\n \"Interval\": \"2024-03-20T04:45:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\",\n \"RowNumber\": 7,\n \"ForecastedContacts\": 2,\n \"ActualContacts\": 1,\n \"ContactVariance\": -1,\n \"ContactVariancePct\": -50,\n \"ForecastedAHT\": 308,\n \"ActualAHT\": 98,\n \"AHTVariance\": -210,\n \"AHTVariancePct\": -68.18,\n \"ActualNotHandledContacts\": 0,\n \"BaselineRequirements\": 2.18,\n \"AgentsInQueue\": 3,\n \"BaselineRequirementsVariance\": 0.82,\n \"BaselineRequirementsVariancePct\": 37.34,\n \"TotalAdjustedRequirements\": 2.73,\n \"TotalAdjustedRequirementsVariance\": 0.27,\n \"TotalAdjustedRequirementsVariancePct\": 9.87,\n \"DiscretionaryRequirements\": 0.27,\n \"NondiscretionaryRequirements\": 0.27,\n \"ServiceMetric\": 98.27,\n \"ServiceMetricType\": 2,\n \"ServiceParam1\": 80,\n \"ServiceParam2\": 20,\n \"ServiceParam3\": 0,\n \"ServiceParam4\": 0,\n \"ServiceParam5\": 0,\n \"UnixTimeStamp\": 1710909900,\n \"ServiceVariance\": 18.27,\n \"ServiceVariancePct\": 22.84,\n \"ServiceMetricSuffix\": \"% \",\n \"CurrentIntervalFlag\": -1,\n \"ObservedServiceMetric\": 100\n },\n {\n \"ActivityId\": 10,\n \"Interval\": \"2024-03-20T05:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\",\n \"RowNumber\": 7,\n \"ForecastedContacts\": 3,\n \"ActualContacts\": 2,\n \"ContactVariance\": -1,\n \"ContactVariancePct\": -33.33,\n \"ForecastedAHT\": 117,\n \"ActualAHT\": 83,\n \"AHTVariance\": -34,\n \"AHTVariancePct\": -29.06,\n \"ActualNotHandledContacts\": 0,\n \"BaselineRequirements\": 1,\n \"AgentsInQueue\": 4,\n \"BaselineRequirementsVariance\": 3,\n 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\"TotalAdjustedRequirementsVariance\": 4.01,\n \"TotalAdjustedRequirementsVariancePct\": 133.93,\n \"DiscretionaryRequirements\": 0.3,\n \"NondiscretionaryRequirements\": 0.3,\n \"ServiceMetric\": 100,\n \"ServiceMetricType\": 2,\n \"ServiceParam1\": 80,\n \"ServiceParam2\": 20,\n \"ServiceParam3\": 0,\n \"ServiceParam4\": 0,\n \"ServiceParam5\": 0,\n \"UnixTimeStamp\": 1710917100,\n \"ServiceVariance\": 20,\n \"ServiceVariancePct\": 25,\n \"ServiceMetricSuffix\": \"% \",\n \"CurrentIntervalFlag\": -1,\n \"ObservedServiceMetric\": 99.98\n },\n {\n \"ActivityId\": 10,\n \"Interval\": \"2024-03-20T07:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\",\n \"RowNumber\": 7,\n \"ForecastedContacts\": 8,\n \"ActualContacts\": 9,\n \"ContactVariance\": 1,\n \"ContactVariancePct\": 12.5,\n \"ForecastedAHT\": 91,\n \"ActualAHT\": 72,\n \"AHTVariance\": -19,\n \"AHTVariancePct\": -20.88,\n \"ActualNotHandledContacts\": 1,\n \"BaselineRequirements\": 2.31,\n \"AgentsInQueue\": 8,\n 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\"ContactVariancePct\": -18.25,\n \"ForecastedAHT\": 186.35,\n \"ActualAHT\": 187.29,\n \"AHTVariance\": 0.94,\n \"AHTVariancePct\": 0.51,\n \"ActualNotHandledContacts\": 15,\n \"BaselineStaffingHours\": 26.34,\n \"ScheduledHours\": 248.82,\n \"BaselineStaffingVariance\": 222.48,\n \"BaselineStaffingVariancePct\": null,\n \"TotalAdjustedStaffingHours\": 32.93,\n \"DiscretionaryStaffingHours\": 3.29,\n \"NonDiscretionaryStaffingHours\": 3.29,\n \"TotalAdjustedStaffingVariance\": 215.89,\n \"TotalAdjustedStaffingVariancePct\": null,\n \"ServiceMetricSummary\": 99.98,\n \"ServiceTargetSummary\": 80,\n \"ServiceVariance\": 19.98,\n \"ServiceVariancePct\": 24.97,\n \"ServiceMetricSuffix\": \"% \",\n \"ObservedServiceMetricSummary\": 99.99,\n \"ObservedServiceMetricVariance\": 19.99,\n \"ObservedServiceMetricVariancePct\": 24.98\n },\n {\n \"ActivityId\": 19,\n \"ScheduleDate\": \"2024-03-20T00:00:00\",\n \"RecordCount\": 96,\n \"ForecastedContacts\": 359,\n \"ActualContacts\": 317,\n \"ContactVariance\": -42,\n \"ContactVariancePct\": -11.7,\n \"ForecastedAHT\": 384.12,\n \"ActualAHT\": 393.18,\n \"AHTVariance\": 9.05,\n \"AHTVariancePct\": 2.36,\n \"ActualNotHandledContacts\": 16,\n \"BaselineStaffingHours\": 80,\n \"ScheduledHours\": 0,\n \"BaselineStaffingVariance\": -80,\n \"BaselineStaffingVariancePct\": null,\n \"TotalAdjustedStaffingHours\": 106.67,\n \"DiscretionaryStaffingHours\": 16,\n \"NonDiscretionaryStaffingHours\": 10.67,\n \"TotalAdjustedStaffingVariance\": -106.67,\n \"TotalAdjustedStaffingVariancePct\": null,\n \"ServiceMetricSummary\": 0,\n \"ServiceTargetSummary\": 45,\n \"ServiceVariance\": -45,\n \"ServiceVariancePct\": -100,\n \"ServiceMetricSuffix\": \" \",\n \"ObservedServiceMetricSummary\": 0,\n \"ObservedServiceMetricVariance\": -45,\n \"ObservedServiceMetricVariancePct\": -100\n },\n {\n \"ActivityId\": 10,\n \"ScheduleDate\": \"2024-03-20T00:00:00\",\n \"RecordCount\": 96,\n \"ForecastedContacts\": 669,\n \"ActualContacts\": 649,\n \"ContactVariance\": -20,\n \"ContactVariancePct\": -2.99,\n \"ForecastedAHT\": 126.42,\n \"ActualAHT\": 128.31,\n \"AHTVariance\": 1.89,\n \"AHTVariancePct\": 1.49,\n \"ActualNotHandledContacts\": 37,\n \"BaselineStaffingHours\": 64.68,\n \"ScheduledHours\": 248.82,\n \"BaselineStaffingVariance\": 184.13,\n \"BaselineStaffingVariancePct\": null,\n \"TotalAdjustedStaffingHours\": 80.85,\n \"DiscretionaryStaffingHours\": 8.08,\n \"NonDiscretionaryStaffingHours\": 8.08,\n \"TotalAdjustedStaffingVariance\": 167.96,\n \"TotalAdjustedStaffingVariancePct\": null,\n \"ServiceMetricSummary\": 99.69,\n \"ServiceTargetSummary\": 80,\n \"ServiceVariance\": 19.69,\n \"ServiceVariancePct\": 24.61,\n \"ServiceMetricSuffix\": \"% \",\n \"ObservedServiceMetricSummary\": 99.53,\n \"ObservedServiceMetricVariance\": 19.53,\n \"ObservedServiceMetricVariancePct\": 24.41\n },\n {\n \"ActivityId\": 101,\n \"ScheduleDate\": \"2024-03-20T00:00:00\",\n \"RecordCount\": 96,\n \"ForecastedContacts\": 0,\n \"ActualContacts\": 0,\n \"ContactVariance\": 0,\n \"ContactVariancePct\": 0,\n \"ForecastedAHT\": 0,\n \"ActualAHT\": 0,\n \"AHTVariance\": 0,\n \"AHTVariancePct\": 0,\n \"ActualNotHandledContacts\": 0,\n \"BaselineStaffingHours\": 0,\n \"ScheduledHours\": 0,\n \"BaselineStaffingVariance\": 0,\n \"BaselineStaffingVariancePct\": null,\n \"TotalAdjustedStaffingHours\": 0,\n \"DiscretionaryStaffingHours\": 0,\n \"NonDiscretionaryStaffingHours\": 0,\n \"TotalAdjustedStaffingVariance\": 0,\n \"TotalAdjustedStaffingVariancePct\": null,\n \"ServiceMetricSummary\": 0,\n \"ServiceTargetSummary\": 0,\n \"ServiceVariance\": 0,\n \"ServiceVariancePct\": 0,\n \"ServiceMetricSuffix\": \"% \",\n \"ObservedServiceMetricSummary\": 0,\n \"ObservedServiceMetricVariance\": 0,\n \"ObservedServiceMetricVariancePct\": 0\n },\n {\n \"ActivityId\": 24,\n \"ScheduleDate\": \"2024-03-20T00:00:00\",\n \"RecordCount\": 96,\n \"ForecastedContacts\": 44,\n \"ActualContacts\": 35,\n \"ContactVariance\": -9,\n \"ContactVariancePct\": -20.45,\n \"ForecastedAHT\": 847.66,\n \"ActualAHT\": 1182,\n \"AHTVariance\": 334.34,\n \"AHTVariancePct\": 39.44,\n \"ActualNotHandledContacts\": 7,\n \"BaselineStaffingHours\": 26.56,\n \"ScheduledHours\": 129.4,\n \"BaselineStaffingVariance\": 102.84,\n \"BaselineStaffingVariancePct\": null,\n \"TotalAdjustedStaffingHours\": 33.2,\n \"DiscretionaryStaffingHours\": 3.32,\n \"NonDiscretionaryStaffingHours\": 3.32,\n \"TotalAdjustedStaffingVariance\": 96.2,\n \"TotalAdjustedStaffingVariancePct\": null,\n \"ServiceMetricSummary\": 91.48,\n \"ServiceTargetSummary\": 80,\n \"ServiceVariance\": 11.48,\n \"ServiceVariancePct\": 14.35,\n \"ServiceMetricSuffix\": \"% \",\n \"ObservedServiceMetricSummary\": 98.17,\n \"ObservedServiceMetricVariance\": 18.17,\n \"ObservedServiceMetricVariancePct\": 22.71\n },\n {\n \"ActivityId\": 23,\n \"ScheduleDate\": \"2024-03-20T00:00:00\",\n \"RecordCount\": 96,\n \"ForecastedContacts\": 96,\n \"ActualContacts\": 123,\n \"ContactVariance\": 27,\n \"ContactVariancePct\": 28.13,\n \"ForecastedAHT\": 896.19,\n \"ActualAHT\": 902.46,\n \"AHTVariance\": 6.27,\n \"AHTVariancePct\": 0.7,\n \"ActualNotHandledContacts\": 31,\n \"BaselineStaffingHours\": 23.9,\n \"ScheduledHours\": 129.4,\n \"BaselineStaffingVariance\": 105.5,\n \"BaselineStaffingVariancePct\": null,\n \"TotalAdjustedStaffingHours\": 31.87,\n \"DiscretionaryStaffingHours\": 4.78,\n \"NonDiscretionaryStaffingHours\": 3.19,\n \"TotalAdjustedStaffingVariance\": 97.53,\n \"TotalAdjustedStaffingVariancePct\": null,\n \"ServiceMetricSummary\": 0,\n \"ServiceTargetSummary\": 24,\n \"ServiceVariance\": -24,\n \"ServiceVariancePct\": -100,\n \"ServiceMetricSuffix\": \"% \",\n \"ObservedServiceMetricSummary\": 0,\n \"ObservedServiceMetricVariance\": -24,\n \"ObservedServiceMetricVariancePct\": -100\n },\n {\n \"ActivityId\": 25,\n \"ScheduleDate\": \"2024-03-20T00:00:00\",\n \"RecordCount\": 96,\n \"ForecastedContacts\": 0,\n \"ActualContacts\": 18,\n \"ContactVariance\": 18,\n \"ContactVariancePct\": 0,\n \"ForecastedAHT\": 0,\n \"ActualAHT\": 259.78,\n \"AHTVariance\": 259.78,\n \"AHTVariancePct\": 0,\n \"ActualNotHandledContacts\": 11,\n \"BaselineStaffingHours\": 0,\n \"ScheduledHours\": 0,\n \"BaselineStaffingVariance\": 0,\n \"BaselineStaffingVariancePct\": null,\n \"TotalAdjustedStaffingHours\": 0,\n \"DiscretionaryStaffingHours\": 0,\n \"NonDiscretionaryStaffingHours\": 0,\n \"TotalAdjustedStaffingVariance\": 0,\n \"TotalAdjustedStaffingVariancePct\": null,\n \"ServiceMetricSummary\": 0,\n \"ServiceTargetSummary\": 0,\n \"ServiceVariance\": 0,\n \"ServiceVariancePct\": 0,\n \"ServiceMetricSuffix\": \"% \",\n \"ObservedServiceMetricSummary\": 0,\n \"ObservedServiceMetricVariance\": 0,\n \"ObservedServiceMetricVariancePct\": 0\n },\n {\n \"ActivityId\": 20,\n \"ScheduleDate\": \"2024-03-20T00:00:00\",\n \"RecordCount\": 96,\n \"ForecastedContacts\": 60,\n \"ActualContacts\": 44,\n \"ContactVariance\": -16,\n \"ContactVariancePct\": -26.67,\n \"ForecastedAHT\": 890.97,\n \"ActualAHT\": 1114.55,\n \"AHTVariance\": 223.58,\n \"AHTVariancePct\": 25.09,\n \"ActualNotHandledContacts\": 4,\n \"BaselineStaffingHours\": 41.5,\n \"ScheduledHours\": 0,\n \"BaselineStaffingVariance\": -41.5,\n \"BaselineStaffingVariancePct\": null,\n \"TotalAdjustedStaffingHours\": 55.33,\n \"DiscretionaryStaffingHours\": 8.3,\n \"NonDiscretionaryStaffingHours\": 5.53,\n \"TotalAdjustedStaffingVariance\": -55.33,\n \"TotalAdjustedStaffingVariancePct\": null,\n \"ServiceMetricSummary\": 0,\n \"ServiceTargetSummary\": 45,\n \"ServiceVariance\": -45,\n \"ServiceVariancePct\": -100,\n \"ServiceMetricSuffix\": \" \",\n \"ObservedServiceMetricSummary\": 0,\n \"ObservedServiceMetricVariance\": -45,\n \"ObservedServiceMetricVariancePct\": -100\n },\n {\n \"ActivityId\": 12,\n \"ScheduleDate\": \"2024-03-20T00:00:00\",\n \"RecordCount\": 96,\n \"ForecastedContacts\": 65,\n \"ActualContacts\": 59,\n \"ContactVariance\": -6,\n \"ContactVariancePct\": -9.23,\n \"ForecastedAHT\": 689.78,\n \"ActualAHT\": 619.44,\n \"AHTVariance\": -70.34,\n \"AHTVariancePct\": -10.2,\n \"ActualNotHandledContacts\": 16,\n \"BaselineStaffingHours\": 34.46,\n \"ScheduledHours\": 248.82,\n \"BaselineStaffingVariance\": 214.36,\n \"BaselineStaffingVariancePct\": null,\n \"TotalAdjustedStaffingHours\": 43.07,\n \"DiscretionaryStaffingHours\": 4.31,\n \"NonDiscretionaryStaffingHours\": 4.31,\n \"TotalAdjustedStaffingVariance\": 205.75,\n \"TotalAdjustedStaffingVariancePct\": null,\n \"ServiceMetricSummary\": 99.99,\n \"ServiceTargetSummary\": 80,\n \"ServiceVariance\": 19.99,\n \"ServiceVariancePct\": 24.99,\n \"ServiceMetricSuffix\": \"% \",\n \"ObservedServiceMetricSummary\": 99.99,\n \"ObservedServiceMetricVariance\": 19.99,\n \"ObservedServiceMetricVariancePct\": 24.98\n },\n {\n \"ActivityId\": 18,\n \"ScheduleDate\": \"2024-03-20T00:00:00\",\n \"RecordCount\": 96,\n \"ForecastedContacts\": 28,\n \"ActualContacts\": 17,\n \"ContactVariance\": -11,\n \"ContactVariancePct\": -39.29,\n \"ForecastedAHT\": 197.32,\n \"ActualAHT\": 195.41,\n \"AHTVariance\": -1.91,\n \"AHTVariancePct\": -0.97,\n \"ActualNotHandledContacts\": 12,\n \"BaselineStaffingHours\": 5.5,\n \"ScheduledHours\": 0,\n \"BaselineStaffingVariance\": -5.5,\n \"BaselineStaffingVariancePct\": null,\n \"TotalAdjustedStaffingHours\": 7.33,\n \"DiscretionaryStaffingHours\": 1.1,\n \"NonDiscretionaryStaffingHours\": 0.73,\n \"TotalAdjustedStaffingVariance\": -7.33,\n \"TotalAdjustedStaffingVariancePct\": null,\n \"ServiceMetricSummary\": 0,\n \"ServiceTargetSummary\": 45,\n \"ServiceVariance\": -45,\n \"ServiceVariancePct\": -100,\n \"ServiceMetricSuffix\": \" \",\n \"ObservedServiceMetricSummary\": 0,\n \"ObservedServiceMetricVariance\": -45,\n \"ObservedServiceMetricVariancePct\": -100\n },\n {\n \"ActivityId\": 17,\n \"ScheduleDate\": \"2024-03-20T00:00:00\",\n \"RecordCount\": 96,\n \"ForecastedContacts\": 81,\n \"ActualContacts\": 59,\n \"ContactVariance\": -22,\n \"ContactVariancePct\": -27.16,\n \"ForecastedAHT\": 146.63,\n \"ActualAHT\": 91.08,\n \"AHTVariance\": -55.54,\n \"AHTVariancePct\": -37.88,\n \"ActualNotHandledContacts\": 50,\n \"BaselineStaffingHours\": 11,\n \"ScheduledHours\": 0,\n \"BaselineStaffingVariance\": -11,\n \"BaselineStaffingVariancePct\": null,\n \"TotalAdjustedStaffingHours\": 14.67,\n \"DiscretionaryStaffingHours\": 2.2,\n \"NonDiscretionaryStaffingHours\": 1.47,\n \"TotalAdjustedStaffingVariance\": -14.67,\n \"TotalAdjustedStaffingVariancePct\": null,\n \"ServiceMetricSummary\": 0,\n \"ServiceTargetSummary\": 45,\n \"ServiceVariance\": -45,\n \"ServiceVariancePct\": -100,\n \"ServiceMetricSuffix\": \" \",\n \"ObservedServiceMetricSummary\": 0,\n \"ObservedServiceMetricVariance\": -45,\n \"ObservedServiceMetricVariancePct\": -100\n },\n {\n \"ActivityId\": 95,\n \"ScheduleDate\": \"2024-03-20T00:00:00\",\n \"RecordCount\": 96,\n \"ForecastedContacts\": 0,\n \"ActualContacts\": 0,\n \"ContactVariance\": 0,\n \"ContactVariancePct\": 0,\n \"ForecastedAHT\": 0,\n \"ActualAHT\": 0,\n \"AHTVariance\": 0,\n \"AHTVariancePct\": 0,\n \"ActualNotHandledContacts\": 0,\n \"BaselineStaffingHours\": 0,\n \"ScheduledHours\": 0,\n \"BaselineStaffingVariance\": 0,\n \"BaselineStaffingVariancePct\": null,\n \"TotalAdjustedStaffingHours\": 0,\n \"DiscretionaryStaffingHours\": 0,\n \"NonDiscretionaryStaffingHours\": 0,\n \"TotalAdjustedStaffingVariance\": 0,\n \"TotalAdjustedStaffingVariancePct\": null,\n \"ServiceMetricSummary\": 0,\n \"ServiceTargetSummary\": 0,\n \"ServiceVariance\": 0,\n \"ServiceVariancePct\": 0,\n \"ServiceMetricSuffix\": \"% \",\n \"ObservedServiceMetricSummary\": 0,\n \"ObservedServiceMetricVariance\": 0,\n \"ObservedServiceMetricVariancePct\": 0\n }\n ]\n },\n \"StackTrace\": \"Stack trace here...\"\n}"},{"id":"cd0c0664-843b-407f-969c-738364c35e90","name":"2 Weekly Detail","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","type":"text"}],"url":{"raw":"{{envName}}/api/PublishedScheduleAnalysis?activityId=1&forecastId=186&algorithmGroupId=1&scheduleDate=3/20/2024&timeZoneId=20&activityDetail=TRUE&limitToWorkHabits=FALSE&duration=1440&userId=1&transactionFlagId=2","host":["{{envName}}"],"path":["api","PublishedScheduleAnalysis"],"query":[{"key":"activityId","value":"1","description":"REQUIRED: ID defining the Activty Level. Use GET Activity to get a full list of all Activities or use 1 in this call to get data from all activity levels. The value of this parameter can be left blank/NULL to retreive all activity level data."},{"key":"forecastId","value":"186","description":"REQUIRED: ID of the specific Forecast to use. Use GET WorkingForecast to get a list of Forecast IDs. If you are using a reportType of 2 (Published Forecast) you can leave the value blank/NULL."},{"key":"algorithmGroupId","value":"1","description":"REQUIRED: Defines which Forecast Algorithm to use. Use GET ForecastAlgorithmGroup to get a full list."},{"key":"scheduleDate","value":"3/20/2024","description":"REQUIRED: Date of the schedule you want to analyze."},{"key":"timeZoneId","value":"20","description":"REQUIRED: Timezone code in which to format the data. Expects integer value or null. Use GET TimeZone for a list of all TimeZone codes."},{"key":"activityDetail","value":"TRUE","description":"REQUIRED: This boolean value detrmines if the ActivityDetail section should be included."},{"key":"limitToWorkHabits","value":"FALSE","description":"REQUIRED: This field defines if the scope of the data should be limited to the work habits of the individual or not. This field expects a boolean true/false value."},{"key":"duration","value":"1440","description":"REQUIRED: The duration of time you want to view in minutes. 1440 = 1 day"},{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList"},{"key":"transactionFlagId","value":"2","description":"REQUIRED: This defines the scope of the returned data. 1 = Schedule Analysis Detail, 2 = Weekly Detail"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruFOhLqQWk4GPmrXzSMDz6a5VFptPAtiKjM="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Wed, 27 Mar 2024 20:34:22 GMT"},{"key":"Content-Length","value":"75590"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": {\n \"ReportData\": [\n {\n \"Interval\": \"1900-01-01T00:00:00\",\n \"RequiredDay1\": 0,\n \"ScheduledDay1\": 5.666666666666667,\n \"VarianceDay1\": 5.666666666666667,\n \"ServiceDay1\": 80,\n \"ServiceBenchmarkDay1\": 80,\n \"RequiredDay2\": 0,\n \"ScheduledDay2\": 5,\n \"VarianceDay2\": 5,\n \"ServiceDay2\": 80,\n \"ServiceBenchmarkDay2\": 80,\n \"RequiredDay3\": 0,\n \"ScheduledDay3\": 6,\n \"VarianceDay3\": 6,\n \"ServiceDay3\": 80,\n \"ServiceBenchmarkDay3\": 80,\n \"RequiredDay4\": 0,\n \"ScheduledDay4\": 4,\n \"VarianceDay4\": 4,\n \"ServiceDay4\": 80,\n \"ServiceBenchmarkDay4\": 80,\n \"RequiredDay5\": 0,\n \"ScheduledDay5\": 4,\n \"VarianceDay5\": 4,\n \"ServiceDay5\": 80,\n \"ServiceBenchmarkDay5\": 80,\n \"RequiredDay6\": 0,\n \"ScheduledDay6\": 2,\n \"VarianceDay6\": 2,\n \"ServiceDay6\": 80,\n \"ServiceBenchmarkDay6\": 80,\n \"RequiredDay7\": 0,\n \"ScheduledDay7\": 4,\n \"VarianceDay7\": 4,\n \"ServiceDay7\": 80,\n \"ServiceBenchmarkDay7\": 80\n },\n {\n \"Interval\": \"1900-01-01T00:15:00\",\n \"RequiredDay1\": 0,\n \"ScheduledDay1\": 6,\n \"VarianceDay1\": 6,\n \"ServiceDay1\": 80,\n \"ServiceBenchmarkDay1\": 80,\n 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\"ServiceDay5\": 80,\n \"ServiceBenchmarkDay5\": 80,\n \"RequiredDay6\": 0,\n \"ScheduledDay6\": 2,\n \"VarianceDay6\": 2,\n \"ServiceDay6\": 80,\n \"ServiceBenchmarkDay6\": 80,\n \"RequiredDay7\": 0,\n \"ScheduledDay7\": 4,\n \"VarianceDay7\": 4,\n \"ServiceDay7\": 80,\n \"ServiceBenchmarkDay7\": 80\n },\n {\n \"Interval\": \"1900-01-01T02:00:00\",\n \"RequiredDay1\": 0,\n \"ScheduledDay1\": 5,\n \"VarianceDay1\": 5,\n \"ServiceDay1\": 80,\n \"ServiceBenchmarkDay1\": 80,\n \"RequiredDay2\": 0,\n \"ScheduledDay2\": 4,\n \"VarianceDay2\": 4,\n \"ServiceDay2\": 80,\n \"ServiceBenchmarkDay2\": 80,\n \"RequiredDay3\": 0,\n \"ScheduledDay3\": 2,\n \"VarianceDay3\": 2,\n \"ServiceDay3\": 80,\n \"ServiceBenchmarkDay3\": 80,\n \"RequiredDay4\": 0,\n \"ScheduledDay4\": 4,\n \"VarianceDay4\": 4,\n \"ServiceDay4\": 80,\n \"ServiceBenchmarkDay4\": 80,\n \"RequiredDay5\": 0,\n \"ScheduledDay5\": 1,\n \"VarianceDay5\": 1,\n \"ServiceDay5\": 80,\n \"ServiceBenchmarkDay5\": 80,\n \"RequiredDay6\": 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\"ServiceBenchmarkDay6\": 80,\n \"RequiredDay7\": 0,\n \"ScheduledDay7\": 5,\n \"VarianceDay7\": 5,\n \"ServiceDay7\": 80,\n \"ServiceBenchmarkDay7\": 80\n },\n {\n \"Interval\": \"1900-01-01T02:30:00\",\n \"RequiredDay1\": 0,\n \"ScheduledDay1\": 5,\n \"VarianceDay1\": 5,\n \"ServiceDay1\": 80,\n \"ServiceBenchmarkDay1\": 80,\n \"RequiredDay2\": 0,\n \"ScheduledDay2\": 3,\n \"VarianceDay2\": 3,\n \"ServiceDay2\": 80,\n \"ServiceBenchmarkDay2\": 80,\n \"RequiredDay3\": 0,\n \"ScheduledDay3\": 1,\n \"VarianceDay3\": 1,\n \"ServiceDay3\": 80,\n \"ServiceBenchmarkDay3\": 80,\n \"RequiredDay4\": 0,\n \"ScheduledDay4\": 3,\n \"VarianceDay4\": 3,\n \"ServiceDay4\": 80,\n \"ServiceBenchmarkDay4\": 80,\n \"RequiredDay5\": 0,\n \"ScheduledDay5\": 2,\n \"VarianceDay5\": 2,\n \"ServiceDay5\": 80,\n \"ServiceBenchmarkDay5\": 80,\n \"RequiredDay6\": 0,\n \"ScheduledDay6\": 3,\n \"VarianceDay6\": 3,\n \"ServiceDay6\": 80,\n \"ServiceBenchmarkDay6\": 80,\n \"RequiredDay7\": 0,\n \"ScheduledDay7\": 4,\n \"VarianceDay7\": 4,\n \"ServiceDay7\": 80,\n \"ServiceBenchmarkDay7\": 80\n },\n {\n \"Interval\": \"1900-01-01T02:45:00\",\n \"RequiredDay1\": 0,\n \"ScheduledDay1\": 5,\n \"VarianceDay1\": 5,\n \"ServiceDay1\": 80,\n \"ServiceBenchmarkDay1\": 80,\n \"RequiredDay2\": 0,\n \"ScheduledDay2\": 3,\n \"VarianceDay2\": 3,\n \"ServiceDay2\": 80,\n \"ServiceBenchmarkDay2\": 80,\n \"RequiredDay3\": 0,\n \"ScheduledDay3\": 0,\n \"VarianceDay3\": 0,\n \"ServiceDay3\": 80,\n \"ServiceBenchmarkDay3\": 80,\n \"RequiredDay4\": 0,\n \"ScheduledDay4\": 3,\n \"VarianceDay4\": 3,\n \"ServiceDay4\": 80,\n \"ServiceBenchmarkDay4\": 80,\n \"RequiredDay5\": 0,\n \"ScheduledDay5\": 2,\n \"VarianceDay5\": 2,\n \"ServiceDay5\": 80,\n \"ServiceBenchmarkDay5\": 80,\n \"RequiredDay6\": 0,\n \"ScheduledDay6\": 3,\n \"VarianceDay6\": 3,\n \"ServiceDay6\": 80,\n \"ServiceBenchmarkDay6\": 80,\n \"RequiredDay7\": 0,\n \"ScheduledDay7\": 4,\n \"VarianceDay7\": 4,\n \"ServiceDay7\": 80,\n \"ServiceBenchmarkDay7\": 80\n },\n {\n \"Interval\": \"1900-01-01T03:00:00\",\n \"RequiredDay1\": 0,\n \"ScheduledDay1\": 4,\n \"VarianceDay1\": 4,\n \"ServiceDay1\": 80,\n \"ServiceBenchmarkDay1\": 80,\n \"RequiredDay2\": 0,\n \"ScheduledDay2\": 3,\n \"VarianceDay2\": 3,\n \"ServiceDay2\": 80,\n \"ServiceBenchmarkDay2\": 80,\n \"RequiredDay3\": 0,\n \"ScheduledDay3\": 0,\n \"VarianceDay3\": 0,\n \"ServiceDay3\": 80,\n \"ServiceBenchmarkDay3\": 80,\n \"RequiredDay4\": 0,\n \"ScheduledDay4\": 2,\n \"VarianceDay4\": 2,\n \"ServiceDay4\": 80,\n \"ServiceBenchmarkDay4\": 80,\n \"RequiredDay5\": 0,\n \"ScheduledDay5\": 2,\n \"VarianceDay5\": 2,\n \"ServiceDay5\": 80,\n \"ServiceBenchmarkDay5\": 80,\n \"RequiredDay6\": 0,\n \"ScheduledDay6\": 3,\n \"VarianceDay6\": 3,\n \"ServiceDay6\": 80,\n \"ServiceBenchmarkDay6\": 80,\n \"RequiredDay7\": 0,\n \"ScheduledDay7\": 4,\n \"VarianceDay7\": 4,\n \"ServiceDay7\": 80,\n \"ServiceBenchmarkDay7\": 80\n },\n {\n \"Interval\": \"1900-01-01T03:15:00\",\n \"RequiredDay1\": 0,\n \"ScheduledDay1\": 3,\n \"VarianceDay1\": 3,\n \"ServiceDay1\": 80,\n \"ServiceBenchmarkDay1\": 80,\n \"RequiredDay2\": 0,\n \"ScheduledDay2\": 3,\n \"VarianceDay2\": 3,\n \"ServiceDay2\": 80,\n \"ServiceBenchmarkDay2\": 80,\n \"RequiredDay3\": 0,\n \"ScheduledDay3\": 0,\n \"VarianceDay3\": 0,\n \"ServiceDay3\": 80,\n \"ServiceBenchmarkDay3\": 80,\n \"RequiredDay4\": 0,\n \"ScheduledDay4\": 2,\n \"VarianceDay4\": 2,\n \"ServiceDay4\": 80,\n \"ServiceBenchmarkDay4\": 80,\n \"RequiredDay5\": 0,\n \"ScheduledDay5\": 2,\n \"VarianceDay5\": 2,\n \"ServiceDay5\": 80,\n \"ServiceBenchmarkDay5\": 80,\n \"RequiredDay6\": 0,\n \"ScheduledDay6\": 3,\n \"VarianceDay6\": 3,\n \"ServiceDay6\": 80,\n \"ServiceBenchmarkDay6\": 80,\n \"RequiredDay7\": 0,\n \"ScheduledDay7\": 4,\n \"VarianceDay7\": 4,\n \"ServiceDay7\": 80,\n \"ServiceBenchmarkDay7\": 80\n },\n {\n \"Interval\": \"1900-01-01T03:30:00\",\n \"RequiredDay1\": 0,\n \"ScheduledDay1\": 3,\n \"VarianceDay1\": 3,\n \"ServiceDay1\": 80,\n \"ServiceBenchmarkDay1\": 80,\n \"RequiredDay2\": 0,\n \"ScheduledDay2\": 5,\n \"VarianceDay2\": 5,\n \"ServiceDay2\": 80,\n \"ServiceBenchmarkDay2\": 80,\n \"RequiredDay3\": 0,\n \"ScheduledDay3\": 1,\n \"VarianceDay3\": 1,\n \"ServiceDay3\": 80,\n \"ServiceBenchmarkDay3\": 80,\n \"RequiredDay4\": 0,\n \"ScheduledDay4\": 3,\n \"VarianceDay4\": 3,\n \"ServiceDay4\": 80,\n \"ServiceBenchmarkDay4\": 80,\n \"RequiredDay5\": 0,\n \"ScheduledDay5\": 3,\n \"VarianceDay5\": 3,\n \"ServiceDay5\": 80,\n \"ServiceBenchmarkDay5\": 80,\n \"RequiredDay6\": 0,\n \"ScheduledDay6\": 3,\n \"VarianceDay6\": 3,\n \"ServiceDay6\": 80,\n \"ServiceBenchmarkDay6\": 80,\n \"RequiredDay7\": 0,\n \"ScheduledDay7\": 5,\n \"VarianceDay7\": 5,\n \"ServiceDay7\": 80,\n \"ServiceBenchmarkDay7\": 80\n },\n {\n \"Interval\": \"1900-01-01T03:45:00\",\n \"RequiredDay1\": 0,\n \"ScheduledDay1\": 3,\n \"VarianceDay1\": 3,\n \"ServiceDay1\": 80,\n \"ServiceBenchmarkDay1\": 80,\n \"RequiredDay2\": 0,\n \"ScheduledDay2\": 5,\n \"VarianceDay2\": 5,\n \"ServiceDay2\": 80,\n \"ServiceBenchmarkDay2\": 80,\n \"RequiredDay3\": 0,\n \"ScheduledDay3\": 2,\n \"VarianceDay3\": 2,\n \"ServiceDay3\": 80,\n \"ServiceBenchmarkDay3\": 80,\n \"RequiredDay4\": 0,\n \"ScheduledDay4\": 2,\n \"VarianceDay4\": 2,\n \"ServiceDay4\": 80,\n \"ServiceBenchmarkDay4\": 80,\n \"RequiredDay5\": 0,\n \"ScheduledDay5\": 3,\n \"VarianceDay5\": 3,\n \"ServiceDay5\": 80,\n \"ServiceBenchmarkDay5\": 80,\n \"RequiredDay6\": 0,\n \"ScheduledDay6\": 3,\n \"VarianceDay6\": 3,\n \"ServiceDay6\": 80,\n \"ServiceBenchmarkDay6\": 80,\n \"RequiredDay7\": 0,\n \"ScheduledDay7\": 5,\n \"VarianceDay7\": 5,\n \"ServiceDay7\": 80,\n \"ServiceBenchmarkDay7\": 80\n },\n {\n \"Interval\": \"1900-01-01T04:00:00\",\n \"RequiredDay1\": 0,\n \"ScheduledDay1\": 4,\n \"VarianceDay1\": 4,\n \"ServiceDay1\": 80,\n \"ServiceBenchmarkDay1\": 80,\n \"RequiredDay2\": 0,\n \"ScheduledDay2\": 4,\n \"VarianceDay2\": 4,\n \"ServiceDay2\": 80,\n \"ServiceBenchmarkDay2\": 80,\n \"RequiredDay3\": 0,\n \"ScheduledDay3\": 5,\n \"VarianceDay3\": 5,\n \"ServiceDay3\": 80,\n \"ServiceBenchmarkDay3\": 80,\n \"RequiredDay4\": 0,\n \"ScheduledDay4\": 4,\n \"VarianceDay4\": 4,\n \"ServiceDay4\": 80,\n \"ServiceBenchmarkDay4\": 80,\n \"RequiredDay5\": 0,\n \"ScheduledDay5\": 2,\n \"VarianceDay5\": 2,\n \"ServiceDay5\": 80,\n \"ServiceBenchmarkDay5\": 80,\n \"RequiredDay6\": 0,\n \"ScheduledDay6\": 2,\n \"VarianceDay6\": 2,\n \"ServiceDay6\": 80,\n \"ServiceBenchmarkDay6\": 80,\n \"RequiredDay7\": 0,\n \"ScheduledDay7\": 1,\n \"VarianceDay7\": 1,\n \"ServiceDay7\": 80,\n \"ServiceBenchmarkDay7\": 80\n },\n {\n \"Interval\": \"1900-01-01T04:15:00\",\n \"RequiredDay1\": 0,\n \"ScheduledDay1\": 5,\n \"VarianceDay1\": 5,\n \"ServiceDay1\": 80,\n \"ServiceBenchmarkDay1\": 80,\n \"RequiredDay2\": 0,\n \"ScheduledDay2\": 3,\n \"VarianceDay2\": 3,\n \"ServiceDay2\": 80,\n \"ServiceBenchmarkDay2\": 80,\n \"RequiredDay3\": 0,\n \"ScheduledDay3\": 5,\n \"VarianceDay3\": 5,\n \"ServiceDay3\": 80,\n \"ServiceBenchmarkDay3\": 80,\n \"RequiredDay4\": 0,\n \"ScheduledDay4\": 4,\n \"VarianceDay4\": 4,\n \"ServiceDay4\": 80,\n \"ServiceBenchmarkDay4\": 80,\n \"RequiredDay5\": 0,\n \"ScheduledDay5\": 2,\n \"VarianceDay5\": 2,\n \"ServiceDay5\": 80,\n \"ServiceBenchmarkDay5\": 80,\n \"RequiredDay6\": 0,\n \"ScheduledDay6\": 3,\n \"VarianceDay6\": 3,\n \"ServiceDay6\": 80,\n \"ServiceBenchmarkDay6\": 80,\n \"RequiredDay7\": 0,\n \"ScheduledDay7\": 3,\n \"VarianceDay7\": 3,\n \"ServiceDay7\": 80,\n \"ServiceBenchmarkDay7\": 80\n },\n {\n \"Interval\": \"1900-01-01T04:30:00\",\n \"RequiredDay1\": 0,\n \"ScheduledDay1\": 6,\n \"VarianceDay1\": 6,\n \"ServiceDay1\": 80,\n \"ServiceBenchmarkDay1\": 80,\n \"RequiredDay2\": 0,\n \"ScheduledDay2\": 4,\n \"VarianceDay2\": 4,\n \"ServiceDay2\": 80,\n \"ServiceBenchmarkDay2\": 80,\n \"RequiredDay3\": 0,\n \"ScheduledDay3\": 5,\n \"VarianceDay3\": 5,\n \"ServiceDay3\": 80,\n \"ServiceBenchmarkDay3\": 80,\n \"RequiredDay4\": 0,\n \"ScheduledDay4\": 4,\n \"VarianceDay4\": 4,\n \"ServiceDay4\": 80,\n \"ServiceBenchmarkDay4\": 80,\n \"RequiredDay5\": 0,\n \"ScheduledDay5\": 1,\n \"VarianceDay5\": 1,\n \"ServiceDay5\": 80,\n \"ServiceBenchmarkDay5\": 80,\n \"RequiredDay6\": 0,\n \"ScheduledDay6\": 3,\n \"VarianceDay6\": 3,\n \"ServiceDay6\": 80,\n \"ServiceBenchmarkDay6\": 80,\n \"RequiredDay7\": 0,\n \"ScheduledDay7\": 4,\n \"VarianceDay7\": 4,\n \"ServiceDay7\": 80,\n \"ServiceBenchmarkDay7\": 80\n },\n {\n \"Interval\": \"1900-01-01T04:45:00\",\n \"RequiredDay1\": 0,\n \"ScheduledDay1\": 6,\n \"VarianceDay1\": 6,\n \"ServiceDay1\": 80,\n \"ServiceBenchmarkDay1\": 80,\n \"RequiredDay2\": 0,\n \"ScheduledDay2\": 4,\n \"VarianceDay2\": 4,\n \"ServiceDay2\": 80,\n \"ServiceBenchmarkDay2\": 80,\n \"RequiredDay3\": 0,\n \"ScheduledDay3\": 5,\n \"VarianceDay3\": 5,\n \"ServiceDay3\": 80,\n \"ServiceBenchmarkDay3\": 80,\n \"RequiredDay4\": 0,\n \"ScheduledDay4\": 4,\n \"VarianceDay4\": 4,\n \"ServiceDay4\": 80,\n \"ServiceBenchmarkDay4\": 80,\n \"RequiredDay5\": 0,\n \"ScheduledDay5\": 1,\n \"VarianceDay5\": 1,\n \"ServiceDay5\": 80,\n \"ServiceBenchmarkDay5\": 80,\n \"RequiredDay6\": 0,\n \"ScheduledDay6\": 4,\n \"VarianceDay6\": 4,\n \"ServiceDay6\": 80,\n \"ServiceBenchmarkDay6\": 80,\n \"RequiredDay7\": 0,\n \"ScheduledDay7\": 4,\n \"VarianceDay7\": 4,\n \"ServiceDay7\": 80,\n \"ServiceBenchmarkDay7\": 80\n },\n {\n \"Interval\": \"1900-01-01T05:00:00\",\n \"RequiredDay1\": 0,\n \"ScheduledDay1\": 7,\n \"VarianceDay1\": 7,\n \"ServiceDay1\": 80,\n \"ServiceBenchmarkDay1\": 80,\n \"RequiredDay2\": 0,\n \"ScheduledDay2\": 5,\n \"VarianceDay2\": 5,\n \"ServiceDay2\": 80,\n \"ServiceBenchmarkDay2\": 80,\n \"RequiredDay3\": 0,\n \"ScheduledDay3\": 5,\n \"VarianceDay3\": 5,\n \"ServiceDay3\": 80,\n \"ServiceBenchmarkDay3\": 80,\n \"RequiredDay4\": 0,\n \"ScheduledDay4\": 5,\n \"VarianceDay4\": 5,\n \"ServiceDay4\": 80,\n \"ServiceBenchmarkDay4\": 80,\n \"RequiredDay5\": 0,\n \"ScheduledDay5\": 4,\n \"VarianceDay5\": 4,\n \"ServiceDay5\": 80,\n \"ServiceBenchmarkDay5\": 80,\n \"RequiredDay6\": 0,\n \"ScheduledDay6\": 5,\n \"VarianceDay6\": 5,\n \"ServiceDay6\": 80,\n \"ServiceBenchmarkDay6\": 80,\n \"RequiredDay7\": 0,\n \"ScheduledDay7\": 6,\n \"VarianceDay7\": 6,\n \"ServiceDay7\": 80,\n \"ServiceBenchmarkDay7\": 80\n },\n {\n \"Interval\": \"1900-01-01T05:15:00\",\n \"RequiredDay1\": 0,\n \"ScheduledDay1\": 8,\n \"VarianceDay1\": 8,\n \"ServiceDay1\": 80,\n \"ServiceBenchmarkDay1\": 80,\n \"RequiredDay2\": 0,\n \"ScheduledDay2\": 6,\n \"VarianceDay2\": 6,\n \"ServiceDay2\": 80,\n \"ServiceBenchmarkDay2\": 80,\n \"RequiredDay3\": 0,\n \"ScheduledDay3\": 5,\n \"VarianceDay3\": 5,\n \"ServiceDay3\": 80,\n \"ServiceBenchmarkDay3\": 80,\n \"RequiredDay4\": 0,\n \"ScheduledDay4\": 6,\n \"VarianceDay4\": 6,\n \"ServiceDay4\": 80,\n \"ServiceBenchmarkDay4\": 80,\n \"RequiredDay5\": 0,\n \"ScheduledDay5\": 5,\n \"VarianceDay5\": 5,\n \"ServiceDay5\": 80,\n \"ServiceBenchmarkDay5\": 80,\n \"RequiredDay6\": 0,\n \"ScheduledDay6\": 5,\n \"VarianceDay6\": 5,\n \"ServiceDay6\": 80,\n \"ServiceBenchmarkDay6\": 80,\n \"RequiredDay7\": 0,\n \"ScheduledDay7\": 6,\n \"VarianceDay7\": 6,\n \"ServiceDay7\": 80,\n \"ServiceBenchmarkDay7\": 80\n },\n {\n \"Interval\": \"1900-01-01T05:30:00\",\n \"RequiredDay1\": 0,\n \"ScheduledDay1\": 9,\n \"VarianceDay1\": 9,\n \"ServiceDay1\": 80,\n \"ServiceBenchmarkDay1\": 80,\n \"RequiredDay2\": 0,\n \"ScheduledDay2\": 5,\n \"VarianceDay2\": 5,\n \"ServiceDay2\": 80,\n \"ServiceBenchmarkDay2\": 80,\n \"RequiredDay3\": 0,\n \"ScheduledDay3\": 3,\n \"VarianceDay3\": 3,\n \"ServiceDay3\": 80,\n \"ServiceBenchmarkDay3\": 80,\n \"RequiredDay4\": 0,\n \"ScheduledDay4\": 5,\n \"VarianceDay4\": 5,\n \"ServiceDay4\": 80,\n \"ServiceBenchmarkDay4\": 80,\n \"RequiredDay5\": 0,\n \"ScheduledDay5\": 5,\n \"VarianceDay5\": 5,\n \"ServiceDay5\": 80,\n \"ServiceBenchmarkDay5\": 80,\n \"RequiredDay6\": 0,\n \"ScheduledDay6\": 6,\n \"VarianceDay6\": 6,\n \"ServiceDay6\": 80,\n \"ServiceBenchmarkDay6\": 80,\n \"RequiredDay7\": 0,\n \"ScheduledDay7\": 6,\n \"VarianceDay7\": 6,\n \"ServiceDay7\": 80,\n \"ServiceBenchmarkDay7\": 80\n },\n {\n \"Interval\": \"1900-01-01T05:45:00\",\n \"RequiredDay1\": 0,\n \"ScheduledDay1\": 9,\n \"VarianceDay1\": 9,\n \"ServiceDay1\": 80,\n \"ServiceBenchmarkDay1\": 80,\n \"RequiredDay2\": 0,\n \"ScheduledDay2\": 6,\n \"VarianceDay2\": 6,\n \"ServiceDay2\": 80,\n \"ServiceBenchmarkDay2\": 80,\n \"RequiredDay3\": 0,\n \"ScheduledDay3\": 5,\n \"VarianceDay3\": 5,\n \"ServiceDay3\": 80,\n \"ServiceBenchmarkDay3\": 80,\n \"RequiredDay4\": 0,\n \"ScheduledDay4\": 6,\n \"VarianceDay4\": 6,\n \"ServiceDay4\": 80,\n \"ServiceBenchmarkDay4\": 80,\n \"RequiredDay5\": 0,\n \"ScheduledDay5\": 4,\n \"VarianceDay5\": 4,\n \"ServiceDay5\": 80,\n \"ServiceBenchmarkDay5\": 80,\n \"RequiredDay6\": 0,\n \"ScheduledDay6\": 6,\n \"VarianceDay6\": 6,\n \"ServiceDay6\": 80,\n \"ServiceBenchmarkDay6\": 80,\n \"RequiredDay7\": 0,\n \"ScheduledDay7\": 7,\n \"VarianceDay7\": 7,\n \"ServiceDay7\": 80,\n \"ServiceBenchmarkDay7\": 80\n },\n {\n \"Interval\": \"1900-01-01T06:00:00\",\n \"RequiredDay1\": 0,\n \"ScheduledDay1\": 7,\n \"VarianceDay1\": 7,\n \"ServiceDay1\": 80,\n \"ServiceBenchmarkDay1\": 80,\n \"RequiredDay2\": 0,\n \"ScheduledDay2\": 7,\n \"VarianceDay2\": 7,\n \"ServiceDay2\": 80,\n \"ServiceBenchmarkDay2\": 80,\n \"RequiredDay3\": 0,\n \"ScheduledDay3\": 6,\n \"VarianceDay3\": 6,\n \"ServiceDay3\": 80,\n \"ServiceBenchmarkDay3\": 80,\n \"RequiredDay4\": 0,\n \"ScheduledDay4\": 5,\n \"VarianceDay4\": 5,\n \"ServiceDay4\": 80,\n \"ServiceBenchmarkDay4\": 80,\n \"RequiredDay5\": 0,\n \"ScheduledDay5\": 6,\n \"VarianceDay5\": 6,\n \"ServiceDay5\": 80,\n \"ServiceBenchmarkDay5\": 80,\n \"RequiredDay6\": 0,\n \"ScheduledDay6\": 5,\n \"VarianceDay6\": 5,\n \"ServiceDay6\": 80,\n \"ServiceBenchmarkDay6\": 80,\n \"RequiredDay7\": 0,\n \"ScheduledDay7\": 7,\n \"VarianceDay7\": 7,\n \"ServiceDay7\": 80,\n \"ServiceBenchmarkDay7\": 80\n },\n {\n \"Interval\": \"1900-01-01T06:15:00\",\n \"RequiredDay1\": 0,\n \"ScheduledDay1\": 9,\n \"VarianceDay1\": 9,\n \"ServiceDay1\": 80,\n \"ServiceBenchmarkDay1\": 80,\n \"RequiredDay2\": 0,\n \"ScheduledDay2\": 9,\n \"VarianceDay2\": 9,\n \"ServiceDay2\": 80,\n \"ServiceBenchmarkDay2\": 80,\n \"RequiredDay3\": 0,\n \"ScheduledDay3\": 7,\n \"VarianceDay3\": 7,\n \"ServiceDay3\": 80,\n \"ServiceBenchmarkDay3\": 80,\n \"RequiredDay4\": 0,\n \"ScheduledDay4\": 6,\n \"VarianceDay4\": 6,\n \"ServiceDay4\": 80,\n \"ServiceBenchmarkDay4\": 80,\n \"RequiredDay5\": 0,\n \"ScheduledDay5\": 6,\n \"VarianceDay5\": 6,\n \"ServiceDay5\": 80,\n \"ServiceBenchmarkDay5\": 80,\n \"RequiredDay6\": 0,\n \"ScheduledDay6\": 4,\n \"VarianceDay6\": 4,\n \"ServiceDay6\": 80,\n \"ServiceBenchmarkDay6\": 80,\n \"RequiredDay7\": 0,\n \"ScheduledDay7\": 8,\n \"VarianceDay7\": 8,\n \"ServiceDay7\": 80,\n \"ServiceBenchmarkDay7\": 80\n },\n {\n \"Interval\": \"1900-01-01T06:30:00\",\n \"RequiredDay1\": 0,\n \"ScheduledDay1\": 9,\n \"VarianceDay1\": 9,\n \"ServiceDay1\": 80,\n \"ServiceBenchmarkDay1\": 80,\n \"RequiredDay2\": 0,\n \"ScheduledDay2\": 9,\n \"VarianceDay2\": 9,\n \"ServiceDay2\": 80,\n \"ServiceBenchmarkDay2\": 80,\n \"RequiredDay3\": 0,\n \"ScheduledDay3\": 5,\n \"VarianceDay3\": 5,\n \"ServiceDay3\": 80,\n \"ServiceBenchmarkDay3\": 80,\n \"RequiredDay4\": 0,\n \"ScheduledDay4\": 7,\n \"VarianceDay4\": 7,\n \"ServiceDay4\": 80,\n \"ServiceBenchmarkDay4\": 80,\n \"RequiredDay5\": 0,\n \"ScheduledDay5\": 6,\n \"VarianceDay5\": 6,\n \"ServiceDay5\": 80,\n \"ServiceBenchmarkDay5\": 80,\n \"RequiredDay6\": 0,\n \"ScheduledDay6\": 6,\n \"VarianceDay6\": 6,\n \"ServiceDay6\": 80,\n \"ServiceBenchmarkDay6\": 80,\n \"RequiredDay7\": 0,\n \"ScheduledDay7\": 7,\n \"VarianceDay7\": 7,\n \"ServiceDay7\": 80,\n \"ServiceBenchmarkDay7\": 80\n },\n {\n \"Interval\": \"1900-01-01T06:45:00\",\n \"RequiredDay1\": 0,\n \"ScheduledDay1\": 10,\n \"VarianceDay1\": 10,\n \"ServiceDay1\": 80,\n \"ServiceBenchmarkDay1\": 80,\n \"RequiredDay2\": 0,\n \"ScheduledDay2\": 8,\n \"VarianceDay2\": 8,\n \"ServiceDay2\": 80,\n \"ServiceBenchmarkDay2\": 80,\n \"RequiredDay3\": 0,\n \"ScheduledDay3\": 7,\n \"VarianceDay3\": 7,\n \"ServiceDay3\": 80,\n \"ServiceBenchmarkDay3\": 80,\n \"RequiredDay4\": 0,\n \"ScheduledDay4\": 7,\n \"VarianceDay4\": 7,\n \"ServiceDay4\": 80,\n \"ServiceBenchmarkDay4\": 80,\n \"RequiredDay5\": 0,\n \"ScheduledDay5\": 5,\n \"VarianceDay5\": 5,\n \"ServiceDay5\": 80,\n \"ServiceBenchmarkDay5\": 80,\n \"RequiredDay6\": 0,\n \"ScheduledDay6\": 6,\n \"VarianceDay6\": 6,\n \"ServiceDay6\": 80,\n \"ServiceBenchmarkDay6\": 80,\n \"RequiredDay7\": 0,\n \"ScheduledDay7\": 7,\n \"VarianceDay7\": 7,\n \"ServiceDay7\": 80,\n \"ServiceBenchmarkDay7\": 80\n },\n {\n \"Interval\": \"1900-01-01T07:00:00\",\n \"RequiredDay1\": 0,\n \"ScheduledDay1\": 12,\n \"VarianceDay1\": 12,\n \"ServiceDay1\": 80,\n \"ServiceBenchmarkDay1\": 80,\n \"RequiredDay2\": 0,\n \"ScheduledDay2\": 12,\n \"VarianceDay2\": 12,\n \"ServiceDay2\": 80,\n \"ServiceBenchmarkDay2\": 80,\n \"RequiredDay3\": 0,\n \"ScheduledDay3\": 8,\n \"VarianceDay3\": 8,\n \"ServiceDay3\": 80,\n \"ServiceBenchmarkDay3\": 80,\n \"RequiredDay4\": 0,\n \"ScheduledDay4\": 6,\n \"VarianceDay4\": 6,\n \"ServiceDay4\": 80,\n \"ServiceBenchmarkDay4\": 80,\n \"RequiredDay5\": 0,\n \"ScheduledDay5\": 8,\n \"VarianceDay5\": 8,\n \"ServiceDay5\": 80,\n \"ServiceBenchmarkDay5\": 80,\n \"RequiredDay6\": 0,\n \"ScheduledDay6\": 10,\n \"VarianceDay6\": 10,\n \"ServiceDay6\": 80,\n \"ServiceBenchmarkDay6\": 80,\n \"RequiredDay7\": 0,\n \"ScheduledDay7\": 12,\n \"VarianceDay7\": 12,\n \"ServiceDay7\": 80,\n \"ServiceBenchmarkDay7\": 80\n },\n {\n \"Interval\": \"1900-01-01T07:15:00\",\n \"RequiredDay1\": 0,\n \"ScheduledDay1\": 11,\n \"VarianceDay1\": 11,\n \"ServiceDay1\": 80,\n \"ServiceBenchmarkDay1\": 80,\n \"RequiredDay2\": 0,\n \"ScheduledDay2\": 12,\n 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},\n {\n \"Interval\": \"1900-01-01T20:15:00\",\n \"RequiredDay1\": 0,\n \"ScheduledDay1\": 13,\n \"VarianceDay1\": 13,\n \"ServiceDay1\": 80,\n \"ServiceBenchmarkDay1\": 80,\n \"RequiredDay2\": 0,\n \"ScheduledDay2\": 13,\n \"VarianceDay2\": 13,\n \"ServiceDay2\": 80,\n \"ServiceBenchmarkDay2\": 80,\n \"RequiredDay3\": 0,\n \"ScheduledDay3\": 8,\n \"VarianceDay3\": 8,\n \"ServiceDay3\": 80,\n \"ServiceBenchmarkDay3\": 80,\n \"RequiredDay4\": 0,\n \"ScheduledDay4\": 2,\n \"VarianceDay4\": 2,\n \"ServiceDay4\": 80,\n \"ServiceBenchmarkDay4\": 80,\n \"RequiredDay5\": 0,\n \"ScheduledDay5\": 7,\n \"VarianceDay5\": 7,\n \"ServiceDay5\": 80,\n \"ServiceBenchmarkDay5\": 80,\n \"RequiredDay6\": 0,\n \"ScheduledDay6\": 11,\n \"VarianceDay6\": 11,\n \"ServiceDay6\": 80,\n \"ServiceBenchmarkDay6\": 80,\n \"RequiredDay7\": 0,\n \"ScheduledDay7\": 11,\n \"VarianceDay7\": 11,\n \"ServiceDay7\": 80,\n \"ServiceBenchmarkDay7\": 80\n },\n {\n \"Interval\": \"1900-01-01T20:30:00\",\n \"RequiredDay1\": 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\"ScheduledDay5\": 5,\n \"VarianceDay5\": 5,\n \"ServiceDay5\": 80,\n \"ServiceBenchmarkDay5\": 80,\n \"RequiredDay6\": 0,\n \"ScheduledDay6\": 7,\n \"VarianceDay6\": 7,\n \"ServiceDay6\": 80,\n \"ServiceBenchmarkDay6\": 80,\n \"RequiredDay7\": 0,\n \"ScheduledDay7\": 9,\n \"VarianceDay7\": 9,\n \"ServiceDay7\": 80,\n \"ServiceBenchmarkDay7\": 80\n },\n {\n \"Interval\": \"1900-01-01T22:45:00\",\n \"RequiredDay1\": 0,\n \"ScheduledDay1\": 8,\n \"VarianceDay1\": 8,\n \"ServiceDay1\": 80,\n \"ServiceBenchmarkDay1\": 80,\n \"RequiredDay2\": 0,\n \"ScheduledDay2\": 10,\n \"VarianceDay2\": 10,\n \"ServiceDay2\": 80,\n \"ServiceBenchmarkDay2\": 80,\n \"RequiredDay3\": 0,\n \"ScheduledDay3\": 5,\n \"VarianceDay3\": 5,\n \"ServiceDay3\": 80,\n \"ServiceBenchmarkDay3\": 80,\n \"RequiredDay4\": 0,\n \"ScheduledDay4\": 1,\n \"VarianceDay4\": 1,\n \"ServiceDay4\": 80,\n \"ServiceBenchmarkDay4\": 80,\n \"RequiredDay5\": 0,\n \"ScheduledDay5\": 5,\n \"VarianceDay5\": 5,\n \"ServiceDay5\": 80,\n \"ServiceBenchmarkDay5\": 80,\n \"RequiredDay6\": 0,\n \"ScheduledDay6\": 9,\n \"VarianceDay6\": 9,\n \"ServiceDay6\": 80,\n \"ServiceBenchmarkDay6\": 80,\n \"RequiredDay7\": 0,\n \"ScheduledDay7\": 7,\n \"VarianceDay7\": 7,\n \"ServiceDay7\": 80,\n \"ServiceBenchmarkDay7\": 80\n },\n {\n \"Interval\": \"1900-01-01T23:00:00\",\n \"RequiredDay1\": 0,\n \"ScheduledDay1\": 11,\n \"VarianceDay1\": 11,\n \"ServiceDay1\": 80,\n \"ServiceBenchmarkDay1\": 80,\n \"RequiredDay2\": 0,\n \"ScheduledDay2\": 10,\n \"VarianceDay2\": 10,\n \"ServiceDay2\": 80,\n \"ServiceBenchmarkDay2\": 80,\n \"RequiredDay3\": 0,\n \"ScheduledDay3\": 8,\n \"VarianceDay3\": 8,\n \"ServiceDay3\": 80,\n \"ServiceBenchmarkDay3\": 80,\n \"RequiredDay4\": 0,\n \"ScheduledDay4\": 2,\n \"VarianceDay4\": 2,\n \"ServiceDay4\": 80,\n \"ServiceBenchmarkDay4\": 80,\n \"RequiredDay5\": 0,\n \"ScheduledDay5\": 3,\n \"VarianceDay5\": 3,\n \"ServiceDay5\": 80,\n \"ServiceBenchmarkDay5\": 80,\n \"RequiredDay6\": 0,\n \"ScheduledDay6\": 8,\n \"VarianceDay6\": 8,\n \"ServiceDay6\": 80,\n \"ServiceBenchmarkDay6\": 80,\n \"RequiredDay7\": 0,\n \"ScheduledDay7\": 9,\n \"VarianceDay7\": 9,\n \"ServiceDay7\": 80,\n \"ServiceBenchmarkDay7\": 80\n },\n {\n \"Interval\": \"1900-01-01T23:15:00\",\n \"RequiredDay1\": 0,\n \"ScheduledDay1\": 11,\n \"VarianceDay1\": 11,\n \"ServiceDay1\": 80,\n \"ServiceBenchmarkDay1\": 80,\n \"RequiredDay2\": 0,\n \"ScheduledDay2\": 9,\n \"VarianceDay2\": 9,\n \"ServiceDay2\": 80,\n \"ServiceBenchmarkDay2\": 80,\n \"RequiredDay3\": 0,\n \"ScheduledDay3\": 7,\n \"VarianceDay3\": 7,\n \"ServiceDay3\": 80,\n \"ServiceBenchmarkDay3\": 80,\n \"RequiredDay4\": 0,\n \"ScheduledDay4\": 2,\n \"VarianceDay4\": 2,\n \"ServiceDay4\": 80,\n \"ServiceBenchmarkDay4\": 80,\n \"RequiredDay5\": 0,\n \"ScheduledDay5\": 3,\n \"VarianceDay5\": 3,\n \"ServiceDay5\": 80,\n \"ServiceBenchmarkDay5\": 80,\n \"RequiredDay6\": 0,\n \"ScheduledDay6\": 7,\n \"VarianceDay6\": 7,\n \"ServiceDay6\": 80,\n \"ServiceBenchmarkDay6\": 80,\n \"RequiredDay7\": 0,\n \"ScheduledDay7\": 7,\n \"VarianceDay7\": 7,\n \"ServiceDay7\": 80,\n \"ServiceBenchmarkDay7\": 80\n },\n {\n \"Interval\": \"1900-01-01T23:30:00\",\n \"RequiredDay1\": 0,\n \"ScheduledDay1\": 9,\n \"VarianceDay1\": 9,\n \"ServiceDay1\": 80,\n \"ServiceBenchmarkDay1\": 80,\n \"RequiredDay2\": 0,\n \"ScheduledDay2\": 9,\n \"VarianceDay2\": 9,\n \"ServiceDay2\": 80,\n \"ServiceBenchmarkDay2\": 80,\n \"RequiredDay3\": 0,\n \"ScheduledDay3\": 8,\n \"VarianceDay3\": 8,\n \"ServiceDay3\": 80,\n \"ServiceBenchmarkDay3\": 80,\n \"RequiredDay4\": 0,\n \"ScheduledDay4\": 1,\n \"VarianceDay4\": 1,\n \"ServiceDay4\": 80,\n \"ServiceBenchmarkDay4\": 80,\n \"RequiredDay5\": 0,\n \"ScheduledDay5\": 3,\n \"VarianceDay5\": 3,\n \"ServiceDay5\": 80,\n \"ServiceBenchmarkDay5\": 80,\n \"RequiredDay6\": 0,\n \"ScheduledDay6\": 7,\n \"VarianceDay6\": 7,\n \"ServiceDay6\": 80,\n \"ServiceBenchmarkDay6\": 80,\n \"RequiredDay7\": 0,\n \"ScheduledDay7\": 8,\n \"VarianceDay7\": 8,\n \"ServiceDay7\": 80,\n \"ServiceBenchmarkDay7\": 80\n },\n {\n \"Interval\": \"1900-01-01T23:45:00\",\n \"RequiredDay1\": 0,\n \"ScheduledDay1\": 8,\n \"VarianceDay1\": 8,\n \"ServiceDay1\": 80,\n \"ServiceBenchmarkDay1\": 80,\n \"RequiredDay2\": 0,\n \"ScheduledDay2\": 10,\n \"VarianceDay2\": 10,\n \"ServiceDay2\": 80,\n \"ServiceBenchmarkDay2\": 80,\n \"RequiredDay3\": 0,\n \"ScheduledDay3\": 8,\n \"VarianceDay3\": 8,\n \"ServiceDay3\": 80,\n \"ServiceBenchmarkDay3\": 80,\n \"RequiredDay4\": 0,\n \"ScheduledDay4\": 2,\n \"VarianceDay4\": 2,\n \"ServiceDay4\": 80,\n \"ServiceBenchmarkDay4\": 80,\n \"RequiredDay5\": 0,\n \"ScheduledDay5\": 3,\n \"VarianceDay5\": 3,\n \"ServiceDay5\": 80,\n \"ServiceBenchmarkDay5\": 80,\n \"RequiredDay6\": 0,\n \"ScheduledDay6\": 6,\n \"VarianceDay6\": 6,\n \"ServiceDay6\": 80,\n \"ServiceBenchmarkDay6\": 80,\n \"RequiredDay7\": 0,\n \"ScheduledDay7\": 8,\n \"VarianceDay7\": 8,\n \"ServiceDay7\": 80,\n \"ServiceBenchmarkDay7\": 80\n }\n ],\n \"ScheduleDates\": [\n {\n \"ScheduleDate\": \"2024-03-20T00:00:00\",\n \"UTCScheduleDate\": \"2024-03-20T06:00:00\"\n },\n {\n \"ScheduleDate\": \"2024-03-21T00:00:00\",\n \"UTCScheduleDate\": \"2024-03-21T06:00:00\"\n },\n {\n \"ScheduleDate\": \"2024-03-22T00:00:00\",\n \"UTCScheduleDate\": \"2024-03-22T06:00:00\"\n },\n {\n \"ScheduleDate\": \"2024-03-23T00:00:00\",\n \"UTCScheduleDate\": \"2024-03-23T06:00:00\"\n },\n {\n \"ScheduleDate\": \"2024-03-24T00:00:00\",\n \"UTCScheduleDate\": \"2024-03-24T06:00:00\"\n },\n {\n \"ScheduleDate\": \"2024-03-25T00:00:00\",\n \"UTCScheduleDate\": \"2024-03-25T06:00:00\"\n },\n {\n \"ScheduleDate\": \"2024-03-26T00:00:00\",\n \"UTCScheduleDate\": \"2024-03-26T06:00:00\"\n }\n ],\n \"ExecutiveSummary\": [\n {\n \"Name\": \"(GMT-06:00) Central Time (US & Canada)\",\n \"ReportDate\": \"2024-03-20T00:00:00\",\n \"ReportEndDate\": \"2024-03-26T00:00:00\"\n }\n ]\n },\n \"StackTrace\": \"Stack trace here...\"\n}"}],"_postman_id":"a7a1c101-80a6-4603-9b3c-fb44e505436e"},{"name":"PublishedScheduleAnalysisProjections","event":[{"listen":"prerequest","script":{"exec":[""],"type":"text/javascript","id":"c4431262-dc8c-483a-9277-dcd1501ee1a7"}},{"listen":"test","script":{"exec":[""],"type":"text/javascript","id":"0a3445c9-37bd-4770-826a-06e3b6f18937"}}],"id":"f94a5a3b-5547-48c7-b90f-04218d532946","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","uuid":"9ce52173-aec6-4bfd-a2b6-92415ad32e0e"}],"url":"{{envName}}/api/PublishedScheduleAnalysisProjections?activityId=1&forecastId=131&algorithmGroupId=1&scheduleDate=3/20/2024&timeZoneId=20&activityDetail=TRUE&limitToWorkHabits=FALSE&duration=1440&useForecastClusters=TRUE&projectionRangeStart=3/20/2024&userId=1","description":"This endpoint returns schedule analysis projections based on the user input.
\n","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","PublishedScheduleAnalysisProjections"],"host":["{{envName}}"],"query":[{"description":{"content":"REQUIRED: ID defining the Activty Level. Use GET Activity to get a full list of all Activities or use 1 in this call to get data from all activity levels. The value of this parameter can be left blank/NULL to retreive all activity level data.
\n","type":"text/plain"},"key":"activityId","value":"1"},{"description":{"content":"REQUIRED: ID of the specific Forecast to use. Use GET WorkingForecast to get a list of Forecast IDs. If you are using a reportType of 2 (Published Forecast) you can leave the value blank/NULL.
\n","type":"text/plain"},"key":"forecastId","value":"131"},{"description":{"content":"REQUIRED: Defines which Forecast Algorithm to use. Use ForecastAlgorithmGroup to get a full list.
\n","type":"text/plain"},"key":"algorithmGroupId","value":"1"},{"description":{"content":"REQUIRED: Date of the schedule you want to analyze.
\n","type":"text/plain"},"key":"scheduleDate","value":"3/20/2024"},{"description":{"content":"REQUIRED: Timezone code in which to format the data. Expects integer value or null. Use GET TimeZone for a list of all TimeZone codes.
\n","type":"text/plain"},"key":"timeZoneId","value":"20"},{"description":{"content":"REQUIRED: This boolean value detrmines if the ActivityDetail section should be included.
\n","type":"text/plain"},"key":"activityDetail","value":"TRUE"},{"description":{"content":"REQUIRED: This field defines if the scope of the data should be limited to the work habits of the individual or not. This field expects a boolean true/false value.
\n","type":"text/plain"},"key":"limitToWorkHabits","value":"FALSE"},{"description":{"content":"REQUIRED: The duration of time you want to view in minutes. 1440 = 1 day
\n","type":"text/plain"},"key":"duration","value":"1440"},{"description":{"content":"REQUIRED: Determines if forecasting of activity clusters should be performed. Expects a boolean true/false value.
\n","type":"text/plain"},"key":"useForecastClusters","value":"TRUE"},{"description":{"content":"REQUIRED: The start date of the projection range.
\n","type":"text/plain"},"key":"projectionRangeStart","value":"3/20/2024"},{"description":{"content":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList
\n","type":"text/plain"},"key":"userId","value":"1"}],"variable":[]}},"response":[{"id":"b179eff8-6f91-4837-8b33-649864533dab","name":"Published Schedule Analysis Projections","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","type":"text"}],"url":{"raw":"{{envName}}/api/PublishedScheduleAnalysisProjections?activityId=1&forecastId=131&algorithmGroupId=1&scheduleDate=3/20/2024&timeZoneId=20&activityDetail=TRUE&limitToWorkHabits=FALSE&duration=1440&useForecastClusters=TRUE&projectionRangeStart=3/20/2024&userId=1","host":["{{envName}}"],"path":["api","PublishedScheduleAnalysisProjections"],"query":[{"key":"activityId","value":"1","description":"REQUIRED: ID defining the Activty Level. Use GET Activity to get a full list of all Activities or use 1 in this call to get data from all activity levels. The value of this parameter can be left blank/NULL to retreive all activity level data."},{"key":"forecastId","value":"131","description":"REQUIRED: ID of the specific Forecast to use. Use GET WorkingForecast to get a list of Forecast IDs. If you are using a reportType of 2 (Published Forecast) you can leave the value blank/NULL."},{"key":"algorithmGroupId","value":"1","description":"REQUIRED: Defines which Forecast Algorithm to use. Use ForecastAlgorithmGroup to get a full list."},{"key":"scheduleDate","value":"3/20/2024","description":"REQUIRED: Date of the schedule you want to analyze."},{"key":"timeZoneId","value":"20","description":"REQUIRED: Timezone code in which to format the data. Expects integer value or null. Use GET TimeZone for a list of all TimeZone codes."},{"key":"activityDetail","value":"TRUE","description":"REQUIRED: This boolean value detrmines if the ActivityDetail section should be included."},{"key":"limitToWorkHabits","value":"FALSE","description":"REQUIRED: This field defines if the scope of the data should be limited to the work habits of the individual or not. This field expects a boolean true/false value."},{"key":"duration","value":"1440","description":"REQUIRED: The duration of time you want to view in minutes. 1440 = 1 day"},{"key":"useForecastClusters","value":"TRUE","description":"REQUIRED: Determines if forecasting of activity clusters should be performed. Expects a boolean true/false value."},{"key":"projectionRangeStart","value":"3/20/2024","description":"REQUIRED: The start date of the projection range."},{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruFOhLqQWk4GPqkRRI2sVOIcXYmvxiCKfVg="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Wed, 27 Mar 2024 20:43:12 GMT"},{"key":"Content-Length","value":"2035653"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": {\n \"toCurrentStats\": [\n {\n \"ActivityId\": 1,\n \"ScheduleDate\": \"2024-03-20T00:00:00\",\n \"RecordCount\": 96,\n \"ForecastedContacts\": 4084,\n \"ActualContacts\": 3931,\n \"ContactVariance\": -153,\n \"ContactVariancePct\": -3.75,\n \"ForecastedAHT\": 353.48,\n \"ActualAHT\": 322.93,\n \"AHTVariance\": -30.55,\n \"AHTVariancePct\": -8.64,\n \"BaselineStaffingHours\": 759.38,\n \"ScheduledHours\": 387.88,\n \"BaselineStaffingVariance\": -371.49,\n \"BaselineStaffingVariancePct\": -48.92,\n \"TotalAdjustedStaffingHours\": 987.23,\n \"TotalAdjustedStaffingVariance\": -599.35,\n \"TotalAdjustedStaffingHoursPct\": -60.71,\n \"DiscretionaryStaffingHours\": 129.13,\n \"NonDiscretionaryStaffingHours\": 98.73,\n \"ServiceMetricSummary\": 16.42,\n \"ServiceTargetSummary\": 80,\n \"ServiceVariance\": -63.58,\n \"ServiceVariancePct\": -79.48,\n \"ServiceMetricSuffix\": \"% \",\n \"CurrentIntervalFlag\": -1,\n \"ProjectedActualContacts\": 3931,\n \"ProjectedActualAHT\": 322.93,\n \"ProjectedContactVariance\": -153,\n \"ProjectedAHTVariance\": -30.55,\n \"ProjectedBaselineStaffingHours\": 759.38,\n \"ProjectedBaselineStaffingVariance\": -371.49,\n \"ProjectedBaselineStaffingVariancePct\": -48.92,\n \"ProjectedServiceMetricSummary\": 15.78,\n \"ProjectedServiceVariance\": -64.22,\n \"ProjectedServiceVariancePct\": -80.27,\n \"ObservedServiceMetricSummary\": 15.78,\n \"ObservedServiceMetricVariance\": -64.22,\n \"ObservedServiceMetricVariancePct\": -80.27\n }\n ],\n \"hourlyStats\": [\n {\n \"ActivityId\": 1,\n \"Interval\": \"2024-03-20T00:00:00\",\n \"RecordCount\": 4,\n \"ForecastedContacts\": 37,\n \"ActualContacts\": 40,\n \"ContactVariance\": 3,\n \"ContactVariancePct\": 0.08,\n \"ForecastedAHT\": 301.57,\n \"ActualAHT\": 208.93,\n \"AHTVariance\": -92.64,\n \"AHTVariancePct\": -0.31,\n \"BaselineStaffingHours\": 7.77,\n \"ScheduledHours\": 6.42,\n \"BaselineStaffingVariance\": -1.36,\n \"BaselineStaffingVariancePct\": -17.44,\n \"TotalAdjustedStaffingHours\": 9.88,\n \"TotalAdjustedStaffingVariance\": -3.47,\n \"TotalAdjustedStaffingHoursPct\": -35.08,\n \"DiscretionaryStaffingHours\": 1.12,\n \"NonDiscretionaryStaffingHours\": 0.99,\n \"ServiceMetricSummary\": 90.5,\n \"ServiceTargetSummary\": 80,\n \"ServiceVariance\": 10.5,\n \"ServiceVariancePct\": 13.13,\n \"ServiceMetricSuffix\": \"% \",\n \"CurrentIntervalFlag\": 0,\n \"ProjectedActualContacts\": 40,\n \"ProjectedActualAHT\": 208.93,\n \"ProjectedContactVariance\": 3,\n \"ProjectedAHTVariance\": -92.64,\n \"ProjectedBaselineStaffingHours\": 7.77,\n \"ProjectedBaselineStaffingVariance\": -1.36,\n \"ProjectedBaselineStaffingVariancePct\": -17.44,\n \"ProjectedServiceMetricSummary\": 91.28,\n \"ProjectedServiceVariance\": 11.28,\n \"ProjectedServiceVariancePct\": 14.1,\n \"ObservedServiceMetricSummary\": 91.28,\n \"ObservedServiceMetricVariance\": 11.28,\n \"ObservedServiceMetricVariancePct\": 14.1\n },\n {\n \"ActivityId\": 1,\n \"Interval\": \"2024-03-20T01:00:00\",\n \"RecordCount\": 4,\n \"ForecastedContacts\": 29,\n \"ActualContacts\": 19,\n \"ContactVariance\": -10,\n \"ContactVariancePct\": -0.34,\n \"ForecastedAHT\": 364.1,\n \"ActualAHT\": 244.84,\n \"AHTVariance\": -119.26,\n \"AHTVariancePct\": -0.33,\n \"BaselineStaffingHours\": 7.13,\n \"ScheduledHours\": 5,\n \"BaselineStaffingVariance\": -2.13,\n \"BaselineStaffingVariancePct\": -29.89,\n \"TotalAdjustedStaffingHours\": 9.12,\n \"TotalAdjustedStaffingVariance\": -4.12,\n \"TotalAdjustedStaffingHoursPct\": -45.2,\n \"DiscretionaryStaffingHours\": 1.08,\n \"NonDiscretionaryStaffingHours\": 0.91,\n \"ServiceMetricSummary\": 71.51,\n \"ServiceTargetSummary\": 80,\n \"ServiceVariance\": -8.49,\n \"ServiceVariancePct\": -10.61,\n \"ServiceMetricSuffix\": \"% \",\n \"CurrentIntervalFlag\": 0,\n \"ProjectedActualContacts\": 19,\n \"ProjectedActualAHT\": 244.84,\n \"ProjectedContactVariance\": -10,\n \"ProjectedAHTVariance\": -119.26,\n \"ProjectedBaselineStaffingHours\": 7.13,\n \"ProjectedBaselineStaffingVariance\": -2.13,\n \"ProjectedBaselineStaffingVariancePct\": -29.89,\n \"ProjectedServiceMetricSummary\": 73.08,\n \"ProjectedServiceVariance\": -6.92,\n \"ProjectedServiceVariancePct\": -8.65,\n \"ObservedServiceMetricSummary\": 73.08,\n \"ObservedServiceMetricVariance\": -6.92,\n \"ObservedServiceMetricVariancePct\": -8.65\n },\n {\n \"ActivityId\": 1,\n \"Interval\": \"2024-03-20T02:00:00\",\n \"RecordCount\": 4,\n \"ForecastedContacts\": 31,\n \"ActualContacts\": 23,\n \"ContactVariance\": -8,\n \"ContactVariancePct\": -0.26,\n \"ForecastedAHT\": 306.58,\n \"ActualAHT\": 248.09,\n \"AHTVariance\": -58.49,\n \"AHTVariancePct\": -0.19,\n \"BaselineStaffingHours\": 6.47,\n \"ScheduledHours\": 4.75,\n \"BaselineStaffingVariance\": -1.72,\n \"BaselineStaffingVariancePct\": -26.56,\n \"TotalAdjustedStaffingHours\": 8.25,\n \"TotalAdjustedStaffingVariance\": -3.5,\n \"TotalAdjustedStaffingHoursPct\": -42.45,\n \"DiscretionaryStaffingHours\": 0.96,\n \"NonDiscretionaryStaffingHours\": 0.83,\n \"ServiceMetricSummary\": 82.03,\n \"ServiceTargetSummary\": 80,\n \"ServiceVariance\": 2.03,\n \"ServiceVariancePct\": 2.54,\n \"ServiceMetricSuffix\": \"% \",\n \"CurrentIntervalFlag\": 0,\n \"ProjectedActualContacts\": 23,\n \"ProjectedActualAHT\": 248.09,\n \"ProjectedContactVariance\": -8,\n \"ProjectedAHTVariance\": -58.49,\n \"ProjectedBaselineStaffingHours\": 6.47,\n \"ProjectedBaselineStaffingVariance\": -1.72,\n \"ProjectedBaselineStaffingVariancePct\": -26.56,\n \"ProjectedServiceMetricSummary\": 82.08,\n \"ProjectedServiceVariance\": 2.08,\n \"ProjectedServiceVariancePct\": 2.59,\n \"ObservedServiceMetricSummary\": 82.08,\n \"ObservedServiceMetricVariance\": 2.08,\n \"ObservedServiceMetricVariancePct\": 2.59\n },\n {\n \"ActivityId\": 1,\n \"Interval\": \"2024-03-20T03:00:00\",\n \"RecordCount\": 4,\n \"ForecastedContacts\": 28,\n \"ActualContacts\": 23,\n \"ContactVariance\": -5,\n \"ContactVariancePct\": -0.18,\n \"ForecastedAHT\": 362.36,\n \"ActualAHT\": 235.35,\n \"AHTVariance\": -127.01,\n \"AHTVariancePct\": -0.35,\n \"BaselineStaffingHours\": 7.39,\n \"ScheduledHours\": 3.25,\n \"BaselineStaffingVariance\": -4.14,\n \"BaselineStaffingVariancePct\": -56.04,\n \"TotalAdjustedStaffingHours\": 9.54,\n \"TotalAdjustedStaffingVariance\": -6.29,\n \"TotalAdjustedStaffingHoursPct\": -65.92,\n \"DiscretionaryStaffingHours\": 1.19,\n \"NonDiscretionaryStaffingHours\": 0.95,\n \"ServiceMetricSummary\": 28.8,\n \"ServiceTargetSummary\": 80,\n \"ServiceVariance\": -51.2,\n \"ServiceVariancePct\": -64,\n \"ServiceMetricSuffix\": \"% \",\n \"CurrentIntervalFlag\": 0,\n \"ProjectedActualContacts\": 23,\n \"ProjectedActualAHT\": 235.35,\n \"ProjectedContactVariance\": -5,\n \"ProjectedAHTVariance\": -127.01,\n \"ProjectedBaselineStaffingHours\": 7.39,\n \"ProjectedBaselineStaffingVariance\": -4.14,\n \"ProjectedBaselineStaffingVariancePct\": -56.04,\n \"ProjectedServiceMetricSummary\": 32.27,\n \"ProjectedServiceVariance\": -47.73,\n \"ProjectedServiceVariancePct\": -59.66,\n \"ObservedServiceMetricSummary\": 32.27,\n \"ObservedServiceMetricVariance\": -47.73,\n \"ObservedServiceMetricVariancePct\": -59.66\n },\n {\n \"ActivityId\": 1,\n \"Interval\": \"2024-03-20T04:00:00\",\n \"RecordCount\": 4,\n \"ForecastedContacts\": 35,\n \"ActualContacts\": 23,\n \"ContactVariance\": -12,\n \"ContactVariancePct\": -0.34,\n \"ForecastedAHT\": 330.66,\n \"ActualAHT\": 256.65,\n \"AHTVariance\": -74,\n \"AHTVariancePct\": -0.22,\n \"BaselineStaffingHours\": 7.77,\n \"ScheduledHours\": 5.25,\n \"BaselineStaffingVariance\": -2.52,\n \"BaselineStaffingVariancePct\": -32.47,\n \"TotalAdjustedStaffingHours\": 9.99,\n \"TotalAdjustedStaffingVariance\": -4.74,\n \"TotalAdjustedStaffingHoursPct\": -47.45,\n \"DiscretionaryStaffingHours\": 1.22,\n \"NonDiscretionaryStaffingHours\": 1,\n \"ServiceMetricSummary\": 69.89,\n \"ServiceTargetSummary\": 80,\n \"ServiceVariance\": -10.11,\n \"ServiceVariancePct\": -12.64,\n \"ServiceMetricSuffix\": \"% \",\n \"CurrentIntervalFlag\": 0,\n \"ProjectedActualContacts\": 23,\n \"ProjectedActualAHT\": 256.65,\n \"ProjectedContactVariance\": -12,\n \"ProjectedAHTVariance\": -74,\n \"ProjectedBaselineStaffingHours\": 7.77,\n \"ProjectedBaselineStaffingVariance\": -2.52,\n \"ProjectedBaselineStaffingVariancePct\": -32.47,\n \"ProjectedServiceMetricSummary\": 63.59,\n \"ProjectedServiceVariance\": -16.41,\n \"ProjectedServiceVariancePct\": -20.51,\n \"ObservedServiceMetricSummary\": 63.59,\n \"ObservedServiceMetricVariance\": -16.41,\n \"ObservedServiceMetricVariancePct\": -20.51\n },\n {\n \"ActivityId\": 1,\n \"Interval\": \"2024-03-20T05:00:00\",\n \"RecordCount\": 4,\n \"ForecastedContacts\": 44,\n \"ActualContacts\": 35,\n \"ContactVariance\": -9,\n \"ContactVariancePct\": -0.2,\n \"ForecastedAHT\": 320.43,\n \"ActualAHT\": 302.11,\n \"AHTVariance\": -18.32,\n \"AHTVariancePct\": -0.06,\n \"BaselineStaffingHours\": 9.71,\n \"ScheduledHours\": 8.25,\n \"BaselineStaffingVariance\": -1.46,\n \"BaselineStaffingVariancePct\": -15.02,\n \"TotalAdjustedStaffingHours\": 12.41,\n \"TotalAdjustedStaffingVariance\": -4.16,\n \"TotalAdjustedStaffingHoursPct\": -33.5,\n \"DiscretionaryStaffingHours\": 1.46,\n \"NonDiscretionaryStaffingHours\": 1.24,\n \"ServiceMetricSummary\": 95.71,\n \"ServiceTargetSummary\": 80,\n \"ServiceVariance\": 15.71,\n \"ServiceVariancePct\": 19.64,\n \"ServiceMetricSuffix\": \"% \",\n \"CurrentIntervalFlag\": 0,\n \"ProjectedActualContacts\": 35,\n \"ProjectedActualAHT\": 302.11,\n \"ProjectedContactVariance\": -9,\n \"ProjectedAHTVariance\": -18.32,\n \"ProjectedBaselineStaffingHours\": 9.71,\n \"ProjectedBaselineStaffingVariance\": -1.46,\n \"ProjectedBaselineStaffingVariancePct\": -15.02,\n \"ProjectedServiceMetricSummary\": 95.92,\n \"ProjectedServiceVariance\": 15.92,\n \"ProjectedServiceVariancePct\": 19.9,\n \"ObservedServiceMetricSummary\": 95.92,\n \"ObservedServiceMetricVariance\": 15.92,\n \"ObservedServiceMetricVariancePct\": 19.9\n },\n {\n \"ActivityId\": 1,\n \"Interval\": \"2024-03-20T06:00:00\",\n \"RecordCount\": 4,\n \"ForecastedContacts\": 53,\n \"ActualContacts\": 47,\n \"ContactVariance\": -6,\n \"ContactVariancePct\": -0.11,\n \"ForecastedAHT\": 299.27,\n \"ActualAHT\": 273.81,\n \"AHTVariance\": -25.46,\n \"AHTVariancePct\": -0.09,\n \"BaselineStaffingHours\": 12.17,\n \"ScheduledHours\": 8.75,\n \"BaselineStaffingVariance\": -3.42,\n \"BaselineStaffingVariancePct\": -28.08,\n \"TotalAdjustedStaffingHours\": 15.64,\n \"TotalAdjustedStaffingVariance\": -6.89,\n \"TotalAdjustedStaffingHoursPct\": -44.07,\n \"DiscretionaryStaffingHours\": 1.91,\n \"NonDiscretionaryStaffingHours\": 1.56,\n \"ServiceMetricSummary\": 93.71,\n \"ServiceTargetSummary\": 80,\n \"ServiceVariance\": 13.71,\n \"ServiceVariancePct\": 17.13,\n \"ServiceMetricSuffix\": \"% \",\n \"CurrentIntervalFlag\": 0,\n \"ProjectedActualContacts\": 47,\n \"ProjectedActualAHT\": 273.81,\n \"ProjectedContactVariance\": -6,\n \"ProjectedAHTVariance\": -25.46,\n \"ProjectedBaselineStaffingHours\": 12.17,\n \"ProjectedBaselineStaffingVariance\": -3.42,\n \"ProjectedBaselineStaffingVariancePct\": -28.08,\n \"ProjectedServiceMetricSummary\": 94.04,\n \"ProjectedServiceVariance\": 14.04,\n \"ProjectedServiceVariancePct\": 17.55,\n \"ObservedServiceMetricSummary\": 94.04,\n \"ObservedServiceMetricVariance\": 14.04,\n \"ObservedServiceMetricVariancePct\": 17.55\n },\n {\n \"ActivityId\": 1,\n \"Interval\": \"2024-03-20T07:00:00\",\n \"RecordCount\": 4,\n \"ForecastedContacts\": 101,\n \"ActualContacts\": 108,\n \"ContactVariance\": 7,\n \"ContactVariancePct\": 0.07,\n \"ForecastedAHT\": 308.22,\n \"ActualAHT\": 279,\n \"AHTVariance\": -29.22,\n \"AHTVariancePct\": -0.09,\n \"BaselineStaffingHours\": 20.53,\n \"ScheduledHours\": 11.75,\n \"BaselineStaffingVariance\": -8.78,\n \"BaselineStaffingVariancePct\": -42.76,\n \"TotalAdjustedStaffingHours\": 26.41,\n \"TotalAdjustedStaffingVariance\": -14.66,\n \"TotalAdjustedStaffingHoursPct\": -55.51,\n \"DiscretionaryStaffingHours\": 3.24,\n \"NonDiscretionaryStaffingHours\": 2.64,\n \"ServiceMetricSummary\": 75.99,\n \"ServiceTargetSummary\": 80,\n \"ServiceVariance\": -4.01,\n \"ServiceVariancePct\": -5.01,\n \"ServiceMetricSuffix\": \"% \",\n \"CurrentIntervalFlag\": 0,\n \"ProjectedActualContacts\": 108,\n \"ProjectedActualAHT\": 279,\n \"ProjectedContactVariance\": 7,\n \"ProjectedAHTVariance\": -29.22,\n \"ProjectedBaselineStaffingHours\": 20.53,\n \"ProjectedBaselineStaffingVariance\": -8.78,\n \"ProjectedBaselineStaffingVariancePct\": -42.76,\n \"ProjectedServiceMetricSummary\": 74.91,\n \"ProjectedServiceVariance\": -5.09,\n \"ProjectedServiceVariancePct\": -6.36,\n \"ObservedServiceMetricSummary\": 74.91,\n \"ObservedServiceMetricVariance\": -5.09,\n \"ObservedServiceMetricVariancePct\": -6.36\n },\n {\n \"ActivityId\": 1,\n \"Interval\": \"2024-03-20T08:00:00\",\n \"RecordCount\": 4,\n \"ForecastedContacts\": 147,\n \"ActualContacts\": 147,\n \"ContactVariance\": 0,\n \"ContactVariancePct\": 0,\n \"ForecastedAHT\": 322.19,\n \"ActualAHT\": 327.9,\n \"AHTVariance\": 5.71,\n \"AHTVariancePct\": 0.02,\n \"BaselineStaffingHours\": 28.71,\n \"ScheduledHours\": 13.5,\n \"BaselineStaffingVariance\": -15.21,\n \"BaselineStaffingVariancePct\": -52.98,\n \"TotalAdjustedStaffingHours\": 36.73,\n \"TotalAdjustedStaffingVariance\": -23.23,\n \"TotalAdjustedStaffingHoursPct\": -63.24,\n \"DiscretionaryStaffingHours\": 4.34,\n \"NonDiscretionaryStaffingHours\": 3.67,\n \"ServiceMetricSummary\": 27.68,\n \"ServiceTargetSummary\": 80,\n \"ServiceVariance\": -52.32,\n \"ServiceVariancePct\": -65.4,\n \"ServiceMetricSuffix\": \"% \",\n \"CurrentIntervalFlag\": 0,\n \"ProjectedActualContacts\": 147,\n \"ProjectedActualAHT\": 327.9,\n \"ProjectedContactVariance\": 0,\n \"ProjectedAHTVariance\": 5.71,\n \"ProjectedBaselineStaffingHours\": 28.71,\n \"ProjectedBaselineStaffingVariance\": -15.21,\n \"ProjectedBaselineStaffingVariancePct\": -52.98,\n \"ProjectedServiceMetricSummary\": 32.59,\n \"ProjectedServiceVariance\": -47.41,\n \"ProjectedServiceVariancePct\": -59.26,\n \"ObservedServiceMetricSummary\": 32.59,\n \"ObservedServiceMetricVariance\": -47.41,\n \"ObservedServiceMetricVariancePct\": -59.26\n },\n {\n \"ActivityId\": 1,\n \"Interval\": \"2024-03-20T09:00:00\",\n \"RecordCount\": 4,\n \"ForecastedContacts\": 378,\n \"ActualContacts\": 343,\n \"ContactVariance\": -35,\n \"ContactVariancePct\": -0.09,\n \"ForecastedAHT\": 329.82,\n \"ActualAHT\": 273.74,\n \"AHTVariance\": -56.08,\n \"AHTVariancePct\": -0.17,\n \"BaselineStaffingHours\": 61.95,\n \"ScheduledHours\": 21.9,\n \"BaselineStaffingVariance\": -40.05,\n \"BaselineStaffingVariancePct\": -64.65,\n \"TotalAdjustedStaffingHours\": 80.76,\n \"TotalAdjustedStaffingVariance\": -58.86,\n \"TotalAdjustedStaffingHoursPct\": -72.88,\n \"DiscretionaryStaffingHours\": 10.73,\n \"NonDiscretionaryStaffingHours\": 8.08,\n \"ServiceMetricSummary\": 0,\n \"ServiceTargetSummary\": 80,\n \"ServiceVariance\": -80,\n \"ServiceVariancePct\": -100,\n \"ServiceMetricSuffix\": \"% \",\n \"CurrentIntervalFlag\": 0,\n \"ProjectedActualContacts\": 343,\n \"ProjectedActualAHT\": 273.74,\n \"ProjectedContactVariance\": -35,\n \"ProjectedAHTVariance\": -56.08,\n \"ProjectedBaselineStaffingHours\": 61.95,\n \"ProjectedBaselineStaffingVariance\": -40.05,\n \"ProjectedBaselineStaffingVariancePct\": -64.65,\n \"ProjectedServiceMetricSummary\": 0,\n \"ProjectedServiceVariance\": -80,\n \"ProjectedServiceVariancePct\": -100,\n \"ObservedServiceMetricSummary\": 0,\n \"ObservedServiceMetricVariance\": -80,\n \"ObservedServiceMetricVariancePct\": -100\n },\n {\n \"ActivityId\": 1,\n \"Interval\": \"2024-03-20T10:00:00\",\n \"RecordCount\": 4,\n \"ForecastedContacts\": 391,\n \"ActualContacts\": 350,\n \"ContactVariance\": -41,\n \"ContactVariancePct\": -0.1,\n \"ForecastedAHT\": 339.91,\n \"ActualAHT\": 319.54,\n \"AHTVariance\": -20.37,\n \"AHTVariancePct\": -0.06,\n \"BaselineStaffingHours\": 66,\n \"ScheduledHours\": 26,\n \"BaselineStaffingVariance\": -40,\n \"BaselineStaffingVariancePct\": -60.61,\n \"TotalAdjustedStaffingHours\": 86.09,\n \"TotalAdjustedStaffingVariance\": -60.09,\n \"TotalAdjustedStaffingHoursPct\": -69.8,\n \"DiscretionaryStaffingHours\": 11.48,\n \"NonDiscretionaryStaffingHours\": 8.61,\n \"ServiceMetricSummary\": 0,\n \"ServiceTargetSummary\": 80,\n \"ServiceVariance\": -80,\n \"ServiceVariancePct\": -100,\n \"ServiceMetricSuffix\": \"% \",\n \"CurrentIntervalFlag\": 0,\n \"ProjectedActualContacts\": 350,\n \"ProjectedActualAHT\": 319.54,\n \"ProjectedContactVariance\": -41,\n \"ProjectedAHTVariance\": -20.37,\n \"ProjectedBaselineStaffingHours\": 66,\n \"ProjectedBaselineStaffingVariance\": -40,\n \"ProjectedBaselineStaffingVariancePct\": -60.61,\n \"ProjectedServiceMetricSummary\": 0,\n \"ProjectedServiceVariance\": -80,\n \"ProjectedServiceVariancePct\": -100,\n \"ObservedServiceMetricSummary\": 0,\n \"ObservedServiceMetricVariance\": -80,\n \"ObservedServiceMetricVariancePct\": -100\n },\n {\n \"ActivityId\": 1,\n \"Interval\": \"2024-03-20T11:00:00\",\n \"RecordCount\": 4,\n \"ForecastedContacts\": 345,\n \"ActualContacts\": 362,\n \"ContactVariance\": 17,\n \"ContactVariancePct\": 0.05,\n \"ForecastedAHT\": 347.14,\n \"ActualAHT\": 346.78,\n \"AHTVariance\": -0.36,\n \"AHTVariancePct\": 0,\n \"BaselineStaffingHours\": 59.25,\n \"ScheduledHours\": 29.9,\n \"BaselineStaffingVariance\": -29.35,\n \"BaselineStaffingVariancePct\": -49.53,\n \"TotalAdjustedStaffingHours\": 77.32,\n \"TotalAdjustedStaffingVariance\": -47.42,\n \"TotalAdjustedStaffingHoursPct\": -61.33,\n \"DiscretionaryStaffingHours\": 10.34,\n \"NonDiscretionaryStaffingHours\": 7.73,\n \"ServiceMetricSummary\": 6.1,\n \"ServiceTargetSummary\": 80,\n \"ServiceVariance\": -73.9,\n \"ServiceVariancePct\": -92.37,\n \"ServiceMetricSuffix\": \"% \",\n \"CurrentIntervalFlag\": 0,\n \"ProjectedActualContacts\": 362,\n \"ProjectedActualAHT\": 346.78,\n \"ProjectedContactVariance\": 17,\n \"ProjectedAHTVariance\": -0.36,\n \"ProjectedBaselineStaffingHours\": 59.25,\n \"ProjectedBaselineStaffingVariance\": -29.35,\n \"ProjectedBaselineStaffingVariancePct\": -49.53,\n \"ProjectedServiceMetricSummary\": 6.09,\n \"ProjectedServiceVariance\": -73.91,\n \"ProjectedServiceVariancePct\": -92.38,\n \"ObservedServiceMetricSummary\": 6.09,\n \"ObservedServiceMetricVariance\": -73.91,\n \"ObservedServiceMetricVariancePct\": -92.38\n },\n {\n \"ActivityId\": 1,\n \"Interval\": \"2024-03-20T12:00:00\",\n \"RecordCount\": 4,\n \"ForecastedContacts\": 362,\n \"ActualContacts\": 346,\n \"ContactVariance\": -16,\n \"ContactVariancePct\": -0.04,\n \"ForecastedAHT\": 356.67,\n \"ActualAHT\": 313.32,\n \"AHTVariance\": -43.35,\n \"AHTVariancePct\": -0.12,\n \"BaselineStaffingHours\": 62.09,\n \"ScheduledHours\": 29.75,\n \"BaselineStaffingVariance\": -32.34,\n \"BaselineStaffingVariancePct\": -52.09,\n \"TotalAdjustedStaffingHours\": 81.16,\n \"TotalAdjustedStaffingVariance\": -51.41,\n \"TotalAdjustedStaffingHoursPct\": -63.35,\n \"DiscretionaryStaffingHours\": 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\"ForecastedAHT\": 372.96,\n \"ActualAHT\": 349.1,\n \"AHTVariance\": -23.87,\n \"AHTVariancePct\": -0.06,\n \"BaselineStaffingHours\": 66.27,\n \"ScheduledHours\": 30.42,\n \"BaselineStaffingVariance\": -35.86,\n \"BaselineStaffingVariancePct\": -54.1,\n \"TotalAdjustedStaffingHours\": 86.5,\n \"TotalAdjustedStaffingVariance\": -56.08,\n \"TotalAdjustedStaffingHoursPct\": -64.84,\n \"DiscretionaryStaffingHours\": 11.58,\n \"NonDiscretionaryStaffingHours\": 8.65,\n \"ServiceMetricSummary\": 0,\n \"ServiceTargetSummary\": 80,\n \"ServiceVariance\": -80,\n \"ServiceVariancePct\": -100,\n \"ServiceMetricSuffix\": \"% \",\n \"CurrentIntervalFlag\": 0,\n \"ProjectedActualContacts\": 430,\n \"ProjectedActualAHT\": 349.1,\n \"ProjectedContactVariance\": 47,\n \"ProjectedAHTVariance\": -23.87,\n \"ProjectedBaselineStaffingHours\": 66.27,\n \"ProjectedBaselineStaffingVariance\": -35.86,\n \"ProjectedBaselineStaffingVariancePct\": -54.1,\n \"ProjectedServiceMetricSummary\": 0,\n \"ProjectedServiceVariance\": -80,\n \"ProjectedServiceVariancePct\": -100,\n \"ObservedServiceMetricSummary\": 0,\n \"ObservedServiceMetricVariance\": -80,\n \"ObservedServiceMetricVariancePct\": -100\n },\n {\n \"ActivityId\": 1,\n \"Interval\": \"2024-03-20T14:00:00\",\n \"RecordCount\": 4,\n \"ForecastedContacts\": 387,\n \"ActualContacts\": 367,\n \"ContactVariance\": -20,\n \"ContactVariancePct\": -0.05,\n \"ForecastedAHT\": 362.1,\n \"ActualAHT\": 329.67,\n \"AHTVariance\": -32.43,\n \"AHTVariancePct\": -0.09,\n \"BaselineStaffingHours\": 65.34,\n \"ScheduledHours\": 28.5,\n \"BaselineStaffingVariance\": -36.84,\n \"BaselineStaffingVariancePct\": -56.38,\n \"TotalAdjustedStaffingHours\": 85.3,\n \"TotalAdjustedStaffingVariance\": -56.8,\n \"TotalAdjustedStaffingHoursPct\": -66.59,\n \"DiscretionaryStaffingHours\": 11.43,\n \"NonDiscretionaryStaffingHours\": 8.53,\n \"ServiceMetricSummary\": 0,\n \"ServiceTargetSummary\": 80,\n \"ServiceVariance\": -80,\n \"ServiceVariancePct\": -100,\n \"ServiceMetricSuffix\": \"% \",\n \"CurrentIntervalFlag\": 0,\n \"ProjectedActualContacts\": 367,\n \"ProjectedActualAHT\": 329.67,\n \"ProjectedContactVariance\": -20,\n \"ProjectedAHTVariance\": -32.43,\n \"ProjectedBaselineStaffingHours\": 65.34,\n \"ProjectedBaselineStaffingVariance\": -36.84,\n \"ProjectedBaselineStaffingVariancePct\": -56.38,\n \"ProjectedServiceMetricSummary\": 0,\n \"ProjectedServiceVariance\": -80,\n \"ProjectedServiceVariancePct\": -100,\n \"ObservedServiceMetricSummary\": 0,\n \"ObservedServiceMetricVariance\": -80,\n \"ObservedServiceMetricVariancePct\": -100\n },\n {\n \"ActivityId\": 1,\n \"Interval\": \"2024-03-20T15:00:00\",\n \"RecordCount\": 4,\n \"ForecastedContacts\": 316,\n \"ActualContacts\": 287,\n \"ContactVariance\": -29,\n \"ContactVariancePct\": -0.09,\n \"ForecastedAHT\": 369.46,\n \"ActualAHT\": 334.62,\n \"AHTVariance\": -34.84,\n \"AHTVariancePct\": -0.09,\n \"BaselineStaffingHours\": 58.58,\n \"ScheduledHours\": 26.25,\n \"BaselineStaffingVariance\": -32.33,\n \"BaselineStaffingVariancePct\": -55.19,\n \"TotalAdjustedStaffingHours\": 76.56,\n \"TotalAdjustedStaffingVariance\": -50.31,\n \"TotalAdjustedStaffingHoursPct\": -65.71,\n \"DiscretionaryStaffingHours\": 10.32,\n \"NonDiscretionaryStaffingHours\": 7.66,\n \"ServiceMetricSummary\": 0,\n \"ServiceTargetSummary\": 80,\n \"ServiceVariance\": -80,\n \"ServiceVariancePct\": -100,\n \"ServiceMetricSuffix\": \"% \",\n \"CurrentIntervalFlag\": 0,\n \"ProjectedActualContacts\": 287,\n \"ProjectedActualAHT\": 334.62,\n \"ProjectedContactVariance\": -29,\n \"ProjectedAHTVariance\": -34.84,\n \"ProjectedBaselineStaffingHours\": 58.58,\n \"ProjectedBaselineStaffingVariance\": -32.33,\n \"ProjectedBaselineStaffingVariancePct\": -55.19,\n \"ProjectedServiceMetricSummary\": 0,\n \"ProjectedServiceVariance\": -80,\n \"ProjectedServiceVariancePct\": -100,\n \"ObservedServiceMetricSummary\": 0,\n \"ObservedServiceMetricVariance\": -80,\n \"ObservedServiceMetricVariancePct\": -100\n },\n {\n \"ActivityId\": 1,\n \"Interval\": \"2024-03-20T16:00:00\",\n \"RecordCount\": 4,\n \"ForecastedContacts\": 271,\n \"ActualContacts\": 269,\n \"ContactVariance\": -2,\n \"ContactVariancePct\": -0.01,\n \"ForecastedAHT\": 370.97,\n \"ActualAHT\": 329.24,\n \"AHTVariance\": -41.73,\n \"AHTVariancePct\": -0.11,\n \"BaselineStaffingHours\": 52.88,\n \"ScheduledHours\": 26.25,\n \"BaselineStaffingVariance\": -26.63,\n \"BaselineStaffingVariancePct\": -50.36,\n \"TotalAdjustedStaffingHours\": 69.05,\n \"TotalAdjustedStaffingVariance\": -42.8,\n \"TotalAdjustedStaffingHoursPct\": -61.98,\n \"DiscretionaryStaffingHours\": 9.27,\n \"NonDiscretionaryStaffingHours\": 6.9,\n \"ServiceMetricSummary\": 17.31,\n \"ServiceTargetSummary\": 80,\n \"ServiceVariance\": -62.69,\n \"ServiceVariancePct\": -78.36,\n \"ServiceMetricSuffix\": \"% \",\n \"CurrentIntervalFlag\": 0,\n \"ProjectedActualContacts\": 269,\n \"ProjectedActualAHT\": 329.24,\n \"ProjectedContactVariance\": -2,\n \"ProjectedAHTVariance\": -41.73,\n \"ProjectedBaselineStaffingHours\": 52.88,\n \"ProjectedBaselineStaffingVariance\": -26.63,\n \"ProjectedBaselineStaffingVariancePct\": -50.36,\n \"ProjectedServiceMetricSummary\": 17.38,\n \"ProjectedServiceVariance\": -62.62,\n \"ProjectedServiceVariancePct\": -78.28,\n \"ObservedServiceMetricSummary\": 17.38,\n \"ObservedServiceMetricVariance\": -62.62,\n \"ObservedServiceMetricVariancePct\": -78.28\n },\n {\n \"ActivityId\": 1,\n \"Interval\": \"2024-03-20T17:00:00\",\n \"RecordCount\": 4,\n \"ForecastedContacts\": 224,\n \"ActualContacts\": 221,\n \"ContactVariance\": -3,\n \"ContactVariancePct\": -0.01,\n \"ForecastedAHT\": 419.58,\n \"ActualAHT\": 374.25,\n \"AHTVariance\": -45.33,\n \"AHTVariancePct\": -0.11,\n \"BaselineStaffingHours\": 49.21,\n \"ScheduledHours\": 25,\n \"BaselineStaffingVariance\": -24.21,\n \"BaselineStaffingVariancePct\": -49.2,\n \"TotalAdjustedStaffingHours\": 64.32,\n \"TotalAdjustedStaffingVariance\": -39.32,\n \"TotalAdjustedStaffingHoursPct\": -61.13,\n \"DiscretionaryStaffingHours\": 8.68,\n \"NonDiscretionaryStaffingHours\": 6.43,\n \"ServiceMetricSummary\": 13.85,\n \"ServiceTargetSummary\": 80,\n \"ServiceVariance\": -66.15,\n \"ServiceVariancePct\": -82.69,\n \"ServiceMetricSuffix\": \"% \",\n \"CurrentIntervalFlag\": 0,\n \"ProjectedActualContacts\": 221,\n \"ProjectedActualAHT\": 374.25,\n \"ProjectedContactVariance\": -3,\n \"ProjectedAHTVariance\": -45.33,\n \"ProjectedBaselineStaffingHours\": 49.21,\n \"ProjectedBaselineStaffingVariance\": -24.21,\n \"ProjectedBaselineStaffingVariancePct\": -49.2,\n \"ProjectedServiceMetricSummary\": 11.76,\n \"ProjectedServiceVariance\": -68.24,\n \"ProjectedServiceVariancePct\": -85.29,\n \"ObservedServiceMetricSummary\": 11.76,\n \"ObservedServiceMetricVariance\": -68.24,\n \"ObservedServiceMetricVariancePct\": -85.29\n },\n {\n \"ActivityId\": 1,\n \"Interval\": \"2024-03-20T18:00:00\",\n \"RecordCount\": 4,\n \"ForecastedContacts\": 221,\n \"ActualContacts\": 200,\n \"ContactVariance\": -21,\n \"ContactVariancePct\": -0.1,\n \"ForecastedAHT\": 365.88,\n \"ActualAHT\": 355.39,\n \"AHTVariance\": -10.49,\n \"AHTVariancePct\": -0.03,\n \"BaselineStaffingHours\": 42.93,\n \"ScheduledHours\": 19.5,\n \"BaselineStaffingVariance\": -23.43,\n \"BaselineStaffingVariancePct\": -54.58,\n \"TotalAdjustedStaffingHours\": 56.14,\n \"TotalAdjustedStaffingVariance\": -36.64,\n \"TotalAdjustedStaffingHoursPct\": -65.27,\n \"DiscretionaryStaffingHours\": 7.6,\n \"NonDiscretionaryStaffingHours\": 5.61,\n \"ServiceMetricSummary\": 0,\n \"ServiceTargetSummary\": 80,\n \"ServiceVariance\": -80,\n \"ServiceVariancePct\": -100,\n \"ServiceMetricSuffix\": \"% \",\n \"CurrentIntervalFlag\": 0,\n \"ProjectedActualContacts\": 200,\n \"ProjectedActualAHT\": 355.39,\n \"ProjectedContactVariance\": -21,\n \"ProjectedAHTVariance\": -10.49,\n \"ProjectedBaselineStaffingHours\": 42.93,\n \"ProjectedBaselineStaffingVariance\": -23.43,\n \"ProjectedBaselineStaffingVariancePct\": -54.58,\n \"ProjectedServiceMetricSummary\": 0,\n \"ProjectedServiceVariance\": -80,\n \"ProjectedServiceVariancePct\": -100,\n \"ObservedServiceMetricSummary\": 0,\n \"ObservedServiceMetricVariance\": -80,\n \"ObservedServiceMetricVariancePct\": -100\n },\n {\n \"ActivityId\": 1,\n \"Interval\": \"2024-03-20T19:00:00\",\n \"RecordCount\": 4,\n \"ForecastedContacts\": 73,\n \"ActualContacts\": 65,\n \"ContactVariance\": -8,\n \"ContactVariancePct\": -0.11,\n \"ForecastedAHT\": 325.63,\n \"ActualAHT\": 284.29,\n \"AHTVariance\": -41.34,\n \"AHTVariancePct\": -0.13,\n \"BaselineStaffingHours\": 15.25,\n \"ScheduledHours\": 15,\n \"BaselineStaffingVariance\": -0.25,\n \"BaselineStaffingVariancePct\": -1.66,\n \"TotalAdjustedStaffingHours\": 19.55,\n \"TotalAdjustedStaffingVariance\": -4.55,\n \"TotalAdjustedStaffingHoursPct\": -23.26,\n \"DiscretionaryStaffingHours\": 2.34,\n \"NonDiscretionaryStaffingHours\": 1.96,\n \"ServiceMetricSummary\": 99.6,\n \"ServiceTargetSummary\": 80,\n \"ServiceVariance\": 19.6,\n \"ServiceVariancePct\": 24.5,\n \"ServiceMetricSuffix\": \"% \",\n \"CurrentIntervalFlag\": 0,\n \"ProjectedActualContacts\": 65,\n \"ProjectedActualAHT\": 284.29,\n \"ProjectedContactVariance\": -8,\n \"ProjectedAHTVariance\": -41.34,\n \"ProjectedBaselineStaffingHours\": 15.25,\n \"ProjectedBaselineStaffingVariance\": -0.25,\n \"ProjectedBaselineStaffingVariancePct\": -1.66,\n \"ProjectedServiceMetricSummary\": 99.62,\n \"ProjectedServiceVariance\": 19.62,\n \"ProjectedServiceVariancePct\": 24.52,\n \"ObservedServiceMetricSummary\": 99.62,\n \"ObservedServiceMetricVariance\": 19.62,\n \"ObservedServiceMetricVariancePct\": 24.52\n },\n {\n \"ActivityId\": 1,\n \"Interval\": \"2024-03-20T20:00:00\",\n \"RecordCount\": 4,\n \"ForecastedContacts\": 64,\n \"ActualContacts\": 73,\n \"ContactVariance\": 9,\n \"ContactVariancePct\": 0.14,\n \"ForecastedAHT\": 364.38,\n \"ActualAHT\": 307.92,\n \"AHTVariance\": -56.46,\n \"AHTVariancePct\": -0.15,\n \"BaselineStaffingHours\": 14.86,\n \"ScheduledHours\": 13.25,\n \"BaselineStaffingVariance\": -1.61,\n \"BaselineStaffingVariancePct\": -10.83,\n \"TotalAdjustedStaffingHours\": 19.01,\n \"TotalAdjustedStaffingVariance\": -5.76,\n \"TotalAdjustedStaffingHoursPct\": -30.3,\n \"DiscretionaryStaffingHours\": 2.25,\n \"NonDiscretionaryStaffingHours\": 1.9,\n \"ServiceMetricSummary\": 97.4,\n \"ServiceTargetSummary\": 80,\n \"ServiceVariance\": 17.4,\n \"ServiceVariancePct\": 21.76,\n \"ServiceMetricSuffix\": \"% \",\n \"CurrentIntervalFlag\": 0,\n \"ProjectedActualContacts\": 73,\n \"ProjectedActualAHT\": 307.92,\n \"ProjectedContactVariance\": 9,\n \"ProjectedAHTVariance\": -56.46,\n \"ProjectedBaselineStaffingHours\": 14.86,\n \"ProjectedBaselineStaffingVariance\": -1.61,\n \"ProjectedBaselineStaffingVariancePct\": -10.83,\n \"ProjectedServiceMetricSummary\": 97.4,\n 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\"ScheduledHours\": 8.75,\n \"BaselineStaffingVariance\": -3.05,\n \"BaselineStaffingVariancePct\": -25.88,\n \"TotalAdjustedStaffingHours\": 15.09,\n \"TotalAdjustedStaffingVariance\": -6.34,\n \"TotalAdjustedStaffingHoursPct\": -42,\n \"DiscretionaryStaffingHours\": 1.77,\n \"NonDiscretionaryStaffingHours\": 1.51,\n \"ServiceMetricSummary\": 92.53,\n \"ServiceTargetSummary\": 80,\n \"ServiceVariance\": 12.53,\n \"ServiceVariancePct\": 15.66,\n \"ServiceMetricSuffix\": \"% \",\n \"CurrentIntervalFlag\": 0,\n \"ProjectedActualContacts\": 53,\n \"ProjectedActualAHT\": 296.53,\n \"ProjectedContactVariance\": 0,\n \"ProjectedAHTVariance\": -26.47,\n \"ProjectedBaselineStaffingHours\": 11.8,\n \"ProjectedBaselineStaffingVariance\": -3.05,\n \"ProjectedBaselineStaffingVariancePct\": -25.88,\n \"ProjectedServiceMetricSummary\": 92.56,\n \"ProjectedServiceVariance\": 12.56,\n \"ProjectedServiceVariancePct\": 15.7,\n \"ObservedServiceMetricSummary\": 92.56,\n \"ObservedServiceMetricVariance\": 12.56,\n \"ObservedServiceMetricVariancePct\": 15.7\n },\n {\n \"ActivityId\": 1,\n \"Interval\": \"2024-03-20T23:00:00\",\n \"RecordCount\": 4,\n \"ForecastedContacts\": 50,\n \"ActualContacts\": 39,\n \"ContactVariance\": -11,\n \"ContactVariancePct\": -0.22,\n \"ForecastedAHT\": 322.72,\n \"ActualAHT\": 367.67,\n \"AHTVariance\": 44.94,\n \"AHTVariancePct\": 0.14,\n \"BaselineStaffingHours\": 11.14,\n \"ScheduledHours\": 9.75,\n \"BaselineStaffingVariance\": -1.39,\n \"BaselineStaffingVariancePct\": -12.5,\n \"TotalAdjustedStaffingHours\": 14.24,\n \"TotalAdjustedStaffingVariance\": -4.49,\n \"TotalAdjustedStaffingHoursPct\": -31.53,\n \"DiscretionaryStaffingHours\": 1.67,\n \"NonDiscretionaryStaffingHours\": 1.42,\n \"ServiceMetricSummary\": 97.7,\n \"ServiceTargetSummary\": 80,\n \"ServiceVariance\": 17.7,\n \"ServiceVariancePct\": 22.13,\n \"ServiceMetricSuffix\": \"% \",\n \"CurrentIntervalFlag\": 0,\n \"ProjectedActualContacts\": 39,\n \"ProjectedActualAHT\": 367.67,\n \"ProjectedContactVariance\": -11,\n \"ProjectedAHTVariance\": 44.94,\n \"ProjectedBaselineStaffingHours\": 11.14,\n \"ProjectedBaselineStaffingVariance\": -1.39,\n \"ProjectedBaselineStaffingVariancePct\": -12.5,\n \"ProjectedServiceMetricSummary\": 97.93,\n \"ProjectedServiceVariance\": 17.93,\n \"ProjectedServiceVariancePct\": 22.41,\n \"ObservedServiceMetricSummary\": 97.93,\n \"ObservedServiceMetricVariance\": 17.93,\n \"ObservedServiceMetricVariancePct\": 22.41\n }\n ],\n \"executiveSummary\": [\n {\n \"name\": \"CommunityWFM\",\n \"ForecastDescription\": \"March 2024\",\n \"ForecastGroupName\": \"Standard Forecasting Methods\",\n \"TimeZoneName\": \"(GMT-06:00) Central Time (US & Canada)\",\n \"ForecastFrom\": \"2024-03-20T00:00:00\",\n \"ForecastThru\": \"2024-03-21T00:00:00\",\n \"ActivityId\": 1,\n \"ForecastedContacts\": 4084,\n \"ActualContacts\": 3931,\n \"ContactVariance\": -153,\n \"ContactVariancePct\": -3.75,\n \"ForecastedAHT\": 353.48,\n \"ActualAHT\": 322.93,\n 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-64.22,\n \"ProjectedServiceVariancePct\": -80.27,\n \"EnterpriseName\": \"CommunityWFM\",\n \"EnterpriseDescription\": \"Company Name\",\n \"CurrentTime\": \"2024-03-27T15:30:00\",\n \"ObservedServiceMetricSummary\": 15.78,\n \"ObservedServiceMetricVariance\": -64.22,\n \"ObservedServiceMetricVariancePct\": -80.27,\n \"ToCurrentForecastedContacts\": 4084,\n \"ToCurrentForecastedContactVariance\": -153,\n \"ToCurrentForecastedContactVariancePct\": -3.75,\n \"ToCurrentForecastedAHT\": 353.48,\n \"ToCurrentForecastedAHTVariance\": -30.55,\n \"ToCurrentForecastedAHTVariancePct\": -8.64\n }\n ],\n \"scheduleDates\": [\n {\n \"ActivityId\": 1,\n \"ScheduleDate\": \"2024-03-20T00:00:00\",\n \"RecordCount\": 96,\n \"ForecastedContacts\": 4084,\n \"ActualContacts\": 3931,\n \"ContactVariance\": -153,\n \"ContactVariancePct\": -3.75,\n \"ForecastedAHT\": 353.48,\n \"ActualAHT\": 322.93,\n \"AHTVariance\": -30.55,\n \"AHTVariancePct\": -8.64,\n \"ActualNotHandledContacts\": 499,\n 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\"ObservedServiceMetricSummary\": 15.78,\n \"ObservedServiceMetricVariance\": -64.22,\n \"ObservedServiceMetricVariancePct\": -80.27\n }\n ],\n \"reportData\": [\n {\n \"ActivityId\": 1,\n \"Interval\": \"2024-03-20T00:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\",\n \"ForecastedContacts\": 9,\n \"ActualContacts\": 11,\n \"ContactVariance\": 2,\n \"ContactVariancePct\": 22.22,\n \"ForecastedAHT\": 313.67,\n \"ActualAHT\": 166.82,\n \"AHTVariance\": -146.85,\n \"AHTVariancePct\": -46.82,\n \"ActualNotHandledContacts\": 3,\n \"BaselineRequirements\": 7.81,\n \"AgentsInQueue\": 5.67,\n \"BaselineRequirementsVariance\": -2.14,\n \"BaselineRequirementsVariancePct\": -27.41,\n \"TotalAdjustedRequirements\": 9.93,\n \"TotalAdjustedRequirementsVariance\": -4.26,\n \"TotalAdjustedRequirementsVariancePct\": -42.91,\n \"DiscretionaryRequirements\": 1.13,\n \"NondiscretionaryRequirements\": 0.99,\n \"ServiceMetric\": 76.38,\n \"ServiceMetricType\": 2,\n \"ServiceParam1\": 80,\n \"ServiceParam2\": 20,\n \"ServiceParam3\": 0,\n \"ServiceParam4\": 0,\n \"ServiceParam5\": 0,\n \"UnixTimeStamp\": 1710892800,\n \"ServiceVariance\": -3.62,\n \"ServiceVariancePct\": -4.53,\n \"ServiceMetricSuffix\": \"% \",\n \"CurrentIntervalFlag\": -1,\n \"ProjectedActualContacts\": 0,\n \"ProjectedActualAHT\": null,\n \"ProjectedContactVariance\": 0,\n \"ProjectedAHTVariance\": null,\n \"ProjectedActualContactVariancePct\": null,\n \"ProjectedActualAHTVariancePct\": null,\n \"ProjectedBaselineRequirements\": 7.81,\n \"ProjectedBaselineStaffingVariance\": null,\n \"ProjectedBaselineStaffingVariancePct\": null,\n \"ProjectedServiceMetric\": null,\n \"ProjectedServiceVariance\": null,\n \"ProjectedServiceVariancePct\": null,\n \"ObservedServiceMetric\": 76.38,\n \"IncludedInProjectionsFlag\": true\n },\n {\n \"ActivityId\": 1,\n \"Interval\": \"2024-03-20T00:15:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\",\n \"ForecastedContacts\": 9,\n \"ActualContacts\": 10,\n 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\"ProjectedServiceVariancePct\": null,\n \"ObservedServiceMetric\": 96.21,\n \"IncludedInProjectionsFlag\": true\n },\n {\n \"ActivityId\": 1,\n \"Interval\": \"2024-03-20T00:45:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\",\n \"ForecastedContacts\": 9,\n \"ActualContacts\": 9,\n \"ContactVariance\": 0,\n \"ContactVariancePct\": 0,\n \"ForecastedAHT\": 317.44,\n \"ActualAHT\": 225.22,\n \"AHTVariance\": -92.22,\n \"AHTVariancePct\": -29.05,\n \"ActualNotHandledContacts\": 2,\n \"BaselineRequirements\": 8.66,\n \"AgentsInQueue\": 7,\n \"BaselineRequirementsVariance\": -1.66,\n \"BaselineRequirementsVariancePct\": -19.14,\n \"TotalAdjustedRequirements\": 10.99,\n \"TotalAdjustedRequirementsVariance\": -3.99,\n \"TotalAdjustedRequirementsVariancePct\": -36.3,\n \"DiscretionaryRequirements\": 1.23,\n \"NondiscretionaryRequirements\": 1.1,\n \"ServiceMetric\": 96.23,\n \"ServiceMetricType\": 2,\n \"ServiceParam1\": 80,\n \"ServiceParam2\": 20,\n \"ServiceParam3\": 0,\n \"ServiceParam4\": 0,\n \"ServiceParam5\": 0,\n \"UnixTimeStamp\": 1710895500,\n \"ServiceVariance\": 16.23,\n \"ServiceVariancePct\": 20.29,\n \"ServiceMetricSuffix\": \"% \",\n \"CurrentIntervalFlag\": -1,\n \"ProjectedActualContacts\": 0,\n \"ProjectedActualAHT\": null,\n \"ProjectedContactVariance\": 0,\n \"ProjectedAHTVariance\": null,\n \"ProjectedActualContactVariancePct\": null,\n \"ProjectedActualAHTVariancePct\": null,\n \"ProjectedBaselineRequirements\": 8.66,\n \"ProjectedBaselineStaffingVariance\": null,\n \"ProjectedBaselineStaffingVariancePct\": null,\n \"ProjectedServiceMetric\": null,\n \"ProjectedServiceVariance\": null,\n \"ProjectedServiceVariancePct\": null,\n \"ObservedServiceMetric\": 96.23,\n \"IncludedInProjectionsFlag\": true\n },\n {\n \"ActivityId\": 1,\n \"Interval\": \"2024-03-20T01:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\",\n \"ForecastedContacts\": 8,\n \"ActualContacts\": 5,\n \"ContactVariance\": -3,\n \"ContactVariancePct\": -37.5,\n 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\"ProjectedActualContactVariancePct\": null,\n \"ProjectedActualAHTVariancePct\": null,\n \"ProjectedBaselineRequirements\": 7.96,\n \"ProjectedBaselineStaffingVariance\": null,\n \"ProjectedBaselineStaffingVariancePct\": null,\n \"ProjectedServiceMetric\": null,\n \"ProjectedServiceVariance\": null,\n \"ProjectedServiceVariancePct\": null,\n \"ObservedServiceMetric\": 72.45,\n \"IncludedInProjectionsFlag\": true\n },\n {\n \"ActivityId\": 1,\n \"Interval\": \"2024-03-20T01:15:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\",\n \"ForecastedContacts\": 5,\n \"ActualContacts\": 3,\n \"ContactVariance\": -2,\n \"ContactVariancePct\": -40,\n \"ForecastedAHT\": 430.4,\n \"ActualAHT\": 283.33,\n \"AHTVariance\": -147.07,\n \"AHTVariancePct\": -34.17,\n \"ActualNotHandledContacts\": 0,\n \"BaselineRequirements\": 5.14,\n \"AgentsInQueue\": 6,\n \"BaselineRequirementsVariance\": 0.86,\n \"BaselineRequirementsVariancePct\": 16.71,\n \"TotalAdjustedRequirements\": 6.59,\n \"TotalAdjustedRequirementsVariance\": -0.59,\n \"TotalAdjustedRequirementsVariancePct\": -9.01,\n \"DiscretionaryRequirements\": 0.79,\n \"NondiscretionaryRequirements\": 0.66,\n \"ServiceMetric\": 96.81,\n \"ServiceMetricType\": 2,\n \"ServiceParam1\": 80,\n \"ServiceParam2\": 20,\n \"ServiceParam3\": 0,\n \"ServiceParam4\": 0,\n \"ServiceParam5\": 0,\n \"UnixTimeStamp\": 1710897300,\n \"ServiceVariance\": 16.81,\n \"ServiceVariancePct\": 21.01,\n \"ServiceMetricSuffix\": \"% \",\n \"CurrentIntervalFlag\": -1,\n \"ProjectedActualContacts\": 0,\n \"ProjectedActualAHT\": null,\n \"ProjectedContactVariance\": 0,\n \"ProjectedAHTVariance\": null,\n \"ProjectedActualContactVariancePct\": null,\n \"ProjectedActualAHTVariancePct\": null,\n \"ProjectedBaselineRequirements\": 5.14,\n \"ProjectedBaselineStaffingVariance\": null,\n \"ProjectedBaselineStaffingVariancePct\": null,\n \"ProjectedServiceMetric\": null,\n \"ProjectedServiceVariance\": null,\n \"ProjectedServiceVariancePct\": null,\n \"ObservedServiceMetric\": 96.81,\n \"IncludedInProjectionsFlag\": true\n },\n {\n \"ActivityId\": 1,\n \"Interval\": \"2024-03-20T01:30:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\",\n \"ForecastedContacts\": 9,\n \"ActualContacts\": 7,\n \"ContactVariance\": -2,\n \"ContactVariancePct\": -22.22,\n \"ForecastedAHT\": 283.11,\n \"ActualAHT\": 198.71,\n \"AHTVariance\": -84.4,\n \"AHTVariancePct\": -29.81,\n \"ActualNotHandledContacts\": 2,\n \"BaselineRequirements\": 7.24,\n \"AgentsInQueue\": 5,\n \"BaselineRequirementsVariance\": -2.24,\n \"BaselineRequirementsVariancePct\": -30.91,\n \"TotalAdjustedRequirements\": 9.21,\n \"TotalAdjustedRequirementsVariance\": -4.21,\n \"TotalAdjustedRequirementsVariancePct\": -45.73,\n \"DiscretionaryRequirements\": 1.06,\n \"NondiscretionaryRequirements\": 0.92,\n \"ServiceMetric\": 83.5,\n \"ServiceMetricType\": 2,\n \"ServiceParam1\": 80,\n \"ServiceParam2\": 20,\n \"ServiceParam3\": 0,\n \"ServiceParam4\": 0,\n \"ServiceParam5\": 0,\n \"UnixTimeStamp\": 1710898200,\n \"ServiceVariance\": 3.5,\n \"ServiceVariancePct\": 4.38,\n \"ServiceMetricSuffix\": \"% \",\n \"CurrentIntervalFlag\": -1,\n \"ProjectedActualContacts\": 0,\n \"ProjectedActualAHT\": null,\n \"ProjectedContactVariance\": 0,\n \"ProjectedAHTVariance\": null,\n \"ProjectedActualContactVariancePct\": null,\n \"ProjectedActualAHTVariancePct\": null,\n \"ProjectedBaselineRequirements\": 7.24,\n \"ProjectedBaselineStaffingVariance\": null,\n \"ProjectedBaselineStaffingVariancePct\": null,\n \"ProjectedServiceMetric\": null,\n \"ProjectedServiceVariance\": null,\n \"ProjectedServiceVariancePct\": null,\n \"ObservedServiceMetric\": 83.5,\n \"IncludedInProjectionsFlag\": true\n },\n {\n \"ActivityId\": 1,\n \"Interval\": \"2024-03-20T01:45:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\",\n \"ForecastedContacts\": 7,\n \"ActualContacts\": 4,\n \"ContactVariance\": -3,\n \"ContactVariancePct\": -42.86,\n \"ForecastedAHT\": 416.57,\n \"ActualAHT\": 267,\n \"AHTVariance\": -149.57,\n \"AHTVariancePct\": -35.91,\n \"ActualNotHandledContacts\": 0,\n \"BaselineRequirements\": 8.19,\n \"AgentsInQueue\": 4,\n \"BaselineRequirementsVariance\": -4.19,\n \"BaselineRequirementsVariancePct\": -51.18,\n \"TotalAdjustedRequirements\": 10.58,\n \"TotalAdjustedRequirementsVariance\": -6.58,\n \"TotalAdjustedRequirementsVariancePct\": -62.18,\n \"DiscretionaryRequirements\": 1.33,\n \"NondiscretionaryRequirements\": 1.06,\n \"ServiceMetric\": 41.42,\n \"ServiceMetricType\": 2,\n \"ServiceParam1\": 80,\n \"ServiceParam2\": 20,\n \"ServiceParam3\": 0,\n \"ServiceParam4\": 0,\n \"ServiceParam5\": 0,\n \"UnixTimeStamp\": 1710899100,\n \"ServiceVariance\": -38.58,\n \"ServiceVariancePct\": -48.22,\n \"ServiceMetricSuffix\": \"% \",\n \"CurrentIntervalFlag\": -1,\n \"ProjectedActualContacts\": 0,\n \"ProjectedActualAHT\": null,\n \"ProjectedContactVariance\": 0,\n \"ProjectedAHTVariance\": null,\n \"ProjectedActualContactVariancePct\": null,\n \"ProjectedActualAHTVariancePct\": null,\n \"ProjectedBaselineRequirements\": 8.19,\n \"ProjectedBaselineStaffingVariance\": null,\n \"ProjectedBaselineStaffingVariancePct\": null,\n \"ProjectedServiceMetric\": null,\n \"ProjectedServiceVariance\": null,\n \"ProjectedServiceVariancePct\": null,\n \"ObservedServiceMetric\": 41.42,\n \"IncludedInProjectionsFlag\": true\n },\n {\n \"ActivityId\": 1,\n \"Interval\": \"2024-03-20T02:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\",\n \"ForecastedContacts\": 10,\n \"ActualContacts\": 8,\n \"ContactVariance\": -2,\n \"ContactVariancePct\": -20,\n \"ForecastedAHT\": 246.9,\n \"ActualAHT\": 195,\n \"AHTVariance\": -51.9,\n \"AHTVariancePct\": -21.02,\n \"ActualNotHandledContacts\": 3,\n \"BaselineRequirements\": 7.2,\n \"AgentsInQueue\": 5,\n \"BaselineRequirementsVariance\": -2.2,\n \"BaselineRequirementsVariancePct\": -30.6,\n \"TotalAdjustedRequirements\": 9.17,\n \"TotalAdjustedRequirementsVariance\": -4.17,\n 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\"ProjectedAHTVariance\": null,\n \"ProjectedActualContactVariancePct\": null,\n \"ProjectedActualAHTVariancePct\": null,\n \"ProjectedBaselineRequirements\": 11.19,\n \"ProjectedBaselineStaffingVariance\": null,\n \"ProjectedBaselineStaffingVariancePct\": null,\n \"ProjectedServiceMetric\": null,\n \"ProjectedServiceVariance\": null,\n \"ProjectedServiceVariancePct\": null,\n \"ObservedServiceMetric\": 99.57,\n \"IncludedInProjectionsFlag\": true\n },\n {\n \"ActivityId\": 1,\n \"Interval\": \"2024-03-20T23:30:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\",\n \"ForecastedContacts\": 13,\n \"ActualContacts\": 10,\n \"ContactVariance\": -3,\n \"ContactVariancePct\": -23.08,\n \"ForecastedAHT\": 306.23,\n \"ActualAHT\": 288.4,\n \"AHTVariance\": -17.83,\n \"AHTVariancePct\": -5.82,\n \"ActualNotHandledContacts\": 4,\n \"BaselineRequirements\": 11.33,\n \"AgentsInQueue\": 9,\n \"BaselineRequirementsVariance\": -2.33,\n \"BaselineRequirementsVariancePct\": -20.6,\n 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\"ProjectedServiceVariancePct\": null,\n \"ObservedServiceMetric\": 96.91,\n \"IncludedInProjectionsFlag\": true\n },\n {\n \"ActivityId\": 1,\n \"Interval\": \"2024-03-20T23:45:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\",\n \"ForecastedContacts\": 11,\n \"ActualContacts\": 9,\n \"ContactVariance\": -2,\n \"ContactVariancePct\": -18.18,\n \"ForecastedAHT\": 333.55,\n \"ActualAHT\": 309.78,\n \"AHTVariance\": -23.77,\n \"AHTVariancePct\": -7.13,\n \"ActualNotHandledContacts\": 2,\n \"BaselineRequirements\": 10.32,\n \"AgentsInQueue\": 8,\n \"BaselineRequirementsVariance\": -2.32,\n \"BaselineRequirementsVariancePct\": -22.49,\n \"TotalAdjustedRequirements\": 13.15,\n \"TotalAdjustedRequirementsVariance\": -5.15,\n \"TotalAdjustedRequirementsVariancePct\": -39.16,\n \"DiscretionaryRequirements\": 1.51,\n \"NondiscretionaryRequirements\": 1.31,\n \"ServiceMetric\": 94.94,\n \"ServiceMetricType\": 2,\n \"ServiceParam1\": 80,\n \"ServiceParam2\": 20,\n \"ServiceParam3\": 0,\n \"ServiceParam4\": 0,\n \"ServiceParam5\": 0,\n \"UnixTimeStamp\": 1710978300,\n \"ServiceVariance\": 14.94,\n \"ServiceVariancePct\": 18.67,\n \"ServiceMetricSuffix\": \"% \",\n \"CurrentIntervalFlag\": -1,\n \"ProjectedActualContacts\": 0,\n \"ProjectedActualAHT\": null,\n \"ProjectedContactVariance\": 0,\n \"ProjectedAHTVariance\": null,\n \"ProjectedActualContactVariancePct\": null,\n \"ProjectedActualAHTVariancePct\": null,\n \"ProjectedBaselineRequirements\": 10.32,\n \"ProjectedBaselineStaffingVariance\": null,\n \"ProjectedBaselineStaffingVariancePct\": null,\n \"ProjectedServiceMetric\": null,\n \"ProjectedServiceVariance\": null,\n \"ProjectedServiceVariancePct\": null,\n \"ObservedServiceMetric\": 94.94,\n \"IncludedInProjectionsFlag\": true\n }\n ],\n \"includedActivities\": [\n {\n \"ActivityId\": 9,\n \"name\": \"Billing\",\n \"RowNumber\": 1,\n \"ForecastedContacts\": 813,\n \"ActualContacts\": 803,\n \"ContactVariance\": -10,\n \"ContactVariancePct\": -1.23,\n \"ForecastedAHT\": 368.49,\n \"ActualAHT\": 320.15,\n \"AHTVariance\": -48.34,\n \"AHTVariancePct\": -13.12,\n \"ActualNotHandledContacts\": 96,\n \"BaselineStaffingHours\": 151.19,\n \"ScheduledHours\": 248.82,\n \"BaselineStaffingVariance\": 97.63,\n \"BaselineStaffingVariancePct\": 64.57,\n \"TotalAdjustedStaffingHours\": 188.98,\n \"DiscretionaryStaffingHours\": 18.9,\n \"NonDiscretionaryStaffingHours\": 18.9,\n \"TotalAdjustedStaffingVariance\": 59.83,\n \"TotalAdjustedStaffingVariancePct\": 31.66,\n \"ServiceMetricSummary\": 99.22,\n \"ServiceTargetSummary\": 80,\n \"ServiceVariance\": 19.22,\n \"ServiceVariancePct\": 24.02,\n \"ServiceMetricSuffix\": \"% \",\n \"ProjectedActualContacts\": 803,\n \"ProjectedActualAHT\": 320.15,\n \"ProjectedContactVariance\": -10,\n \"ProjectedAHTVariance\": -48.34,\n \"ProjectedBaselineStaffingHours\": 151.19,\n \"ProjectedBaselineStaffingVariance\": 97.63,\n \"ProjectedBaselineStaffingVariancePct\": 64.57,\n \"ProjectedServiceMetricSummary\": 99.17,\n \"ProjectedServiceVariance\": 19.17,\n \"ProjectedServiceVariancePct\": 23.96,\n \"ObservedServiceMetricSummary\": 99.28,\n \"ObservedServiceMetricVariance\": 19.28,\n \"ObservedServiceMetricVariancePct\": 24.1\n },\n {\n \"ActivityId\": 65,\n \"name\": \"BPO A\",\n \"RowNumber\": 2,\n \"ForecastedContacts\": 604,\n \"ActualContacts\": 565,\n \"ContactVariance\": -39,\n \"ContactVariancePct\": -6.46,\n \"ForecastedAHT\": 379.58,\n \"ActualAHT\": 313.95,\n \"AHTVariance\": -65.63,\n \"AHTVariancePct\": -17.29,\n \"ActualNotHandledContacts\": 68,\n \"BaselineStaffingHours\": 102.93,\n \"ScheduledHours\": 0,\n \"BaselineStaffingVariance\": -102.93,\n \"BaselineStaffingVariancePct\": -100,\n \"TotalAdjustedStaffingHours\": 137.25,\n \"DiscretionaryStaffingHours\": 20.59,\n \"NonDiscretionaryStaffingHours\": 13.73,\n \"TotalAdjustedStaffingVariance\": -137.25,\n \"TotalAdjustedStaffingVariancePct\": -100,\n \"ServiceMetricSummary\": 0,\n \"ServiceTargetSummary\": 80,\n \"ServiceVariance\": -80,\n \"ServiceVariancePct\": -100,\n \"ServiceMetricSuffix\": \"% \",\n \"ProjectedActualContacts\": 565,\n \"ProjectedActualAHT\": 313.95,\n \"ProjectedContactVariance\": -39,\n \"ProjectedAHTVariance\": -65.63,\n \"ProjectedBaselineStaffingHours\": 102.93,\n \"ProjectedBaselineStaffingVariance\": -102.93,\n \"ProjectedBaselineStaffingVariancePct\": -100,\n \"ProjectedServiceMetricSummary\": 0,\n \"ProjectedServiceVariance\": -80,\n \"ProjectedServiceVariancePct\": -100,\n \"ObservedServiceMetricSummary\": 0,\n \"ObservedServiceMetricVariance\": -80,\n \"ObservedServiceMetricVariancePct\": -100\n },\n {\n \"ActivityId\": 66,\n \"name\": \"BPO B\",\n \"RowNumber\": 3,\n \"ForecastedContacts\": 564,\n \"ActualContacts\": 565,\n \"ContactVariance\": 1,\n \"ContactVariancePct\": 0.18,\n \"ForecastedAHT\": 379.2,\n \"ActualAHT\": 313.95,\n \"AHTVariance\": -65.24,\n \"AHTVariancePct\": -17.21,\n \"ActualNotHandledContacts\": 68,\n \"BaselineStaffingHours\": 95.66,\n \"ScheduledHours\": 0,\n \"BaselineStaffingVariance\": -95.66,\n \"BaselineStaffingVariancePct\": -100,\n \"TotalAdjustedStaffingHours\": 127.54,\n \"DiscretionaryStaffingHours\": 19.13,\n \"NonDiscretionaryStaffingHours\": 12.76,\n \"TotalAdjustedStaffingVariance\": -127.54,\n \"TotalAdjustedStaffingVariancePct\": -100,\n \"ServiceMetricSummary\": 0,\n \"ServiceTargetSummary\": 80,\n \"ServiceVariance\": -80,\n \"ServiceVariancePct\": -100,\n \"ServiceMetricSuffix\": \"% \",\n \"ProjectedActualContacts\": 565,\n \"ProjectedActualAHT\": 313.95,\n \"ProjectedContactVariance\": 1,\n \"ProjectedAHTVariance\": -65.24,\n \"ProjectedBaselineStaffingHours\": 95.66,\n \"ProjectedBaselineStaffingVariance\": -95.66,\n \"ProjectedBaselineStaffingVariancePct\": -100,\n \"ProjectedServiceMetricSummary\": 0,\n \"ProjectedServiceVariance\": -80,\n \"ProjectedServiceVariancePct\": -100,\n \"ObservedServiceMetricSummary\": 0,\n \"ObservedServiceMetricVariance\": -80,\n \"ObservedServiceMetricVariancePct\": -100\n },\n {\n \"ActivityId\": 96,\n \"name\": \"BPO C\",\n \"RowNumber\": 4,\n \"ForecastedContacts\": 564,\n \"ActualContacts\": 565,\n \"ContactVariance\": 1,\n \"ContactVariancePct\": 0.18,\n \"ForecastedAHT\": 379.2,\n \"ActualAHT\": 313.95,\n \"AHTVariance\": -65.24,\n \"AHTVariancePct\": -17.21,\n \"ActualNotHandledContacts\": 68,\n \"BaselineStaffingHours\": 95.66,\n \"ScheduledHours\": 0,\n \"BaselineStaffingVariance\": -95.66,\n \"BaselineStaffingVariancePct\": -100,\n \"TotalAdjustedStaffingHours\": 127.54,\n \"DiscretionaryStaffingHours\": 19.13,\n \"NonDiscretionaryStaffingHours\": 12.76,\n \"TotalAdjustedStaffingVariance\": -127.54,\n \"TotalAdjustedStaffingVariancePct\": -100,\n \"ServiceMetricSummary\": 0,\n \"ServiceTargetSummary\": 80,\n \"ServiceVariance\": -80,\n \"ServiceVariancePct\": -100,\n \"ServiceMetricSuffix\": \"% \",\n \"ProjectedActualContacts\": 565,\n \"ProjectedActualAHT\": 313.95,\n \"ProjectedContactVariance\": 1,\n \"ProjectedAHTVariance\": -65.24,\n \"ProjectedBaselineStaffingHours\": 95.66,\n \"ProjectedBaselineStaffingVariance\": -95.66,\n \"ProjectedBaselineStaffingVariancePct\": -100,\n \"ProjectedServiceMetricSummary\": 0,\n \"ProjectedServiceVariance\": -80,\n \"ProjectedServiceVariancePct\": -100,\n \"ObservedServiceMetricSummary\": 0,\n \"ObservedServiceMetricVariance\": -80,\n \"ObservedServiceMetricVariancePct\": -100\n },\n {\n \"ActivityId\": 11,\n \"name\": \"Customer Success\",\n \"RowNumber\": 5,\n \"ForecastedContacts\": 137,\n \"ActualContacts\": 112,\n \"ContactVariance\": -25,\n \"ContactVariancePct\": -18.25,\n \"ForecastedAHT\": 186.35,\n \"ActualAHT\": 187.29,\n \"AHTVariance\": 0.94,\n \"AHTVariancePct\": 0.51,\n \"ActualNotHandledContacts\": 15,\n \"BaselineStaffingHours\": 26.34,\n \"ScheduledHours\": 248.82,\n \"BaselineStaffingVariance\": 222.48,\n \"BaselineStaffingVariancePct\": 844.61,\n \"TotalAdjustedStaffingHours\": 32.93,\n \"DiscretionaryStaffingHours\": 3.29,\n \"NonDiscretionaryStaffingHours\": 3.29,\n \"TotalAdjustedStaffingVariance\": 215.89,\n \"TotalAdjustedStaffingVariancePct\": 655.7,\n \"ServiceMetricSummary\": 99.98,\n \"ServiceTargetSummary\": 80,\n \"ServiceVariance\": 19.98,\n \"ServiceVariancePct\": 24.97,\n \"ServiceMetricSuffix\": \"% \",\n \"ProjectedActualContacts\": 112,\n \"ProjectedActualAHT\": 187.29,\n \"ProjectedContactVariance\": -25,\n \"ProjectedAHTVariance\": 0.94,\n \"ProjectedBaselineStaffingHours\": 26.34,\n \"ProjectedBaselineStaffingVariance\": 222.48,\n \"ProjectedBaselineStaffingVariancePct\": 844.61,\n \"ProjectedServiceMetricSummary\": 99.98,\n \"ProjectedServiceVariance\": 19.98,\n \"ProjectedServiceVariancePct\": 24.98,\n \"ObservedServiceMetricSummary\": 99.99,\n \"ObservedServiceMetricVariance\": 19.99,\n \"ObservedServiceMetricVariancePct\": 24.98\n },\n {\n \"ActivityId\": 19,\n \"name\": \"Devloper support\",\n \"RowNumber\": 6,\n \"ForecastedContacts\": 359,\n \"ActualContacts\": 317,\n \"ContactVariance\": -42,\n \"ContactVariancePct\": -11.7,\n \"ForecastedAHT\": 384.12,\n \"ActualAHT\": 393.18,\n \"AHTVariance\": 9.05,\n \"AHTVariancePct\": 2.36,\n \"ActualNotHandledContacts\": 16,\n \"BaselineStaffingHours\": 80,\n \"ScheduledHours\": 0,\n \"BaselineStaffingVariance\": -80,\n \"BaselineStaffingVariancePct\": -100,\n \"TotalAdjustedStaffingHours\": 106.67,\n \"DiscretionaryStaffingHours\": 16,\n \"NonDiscretionaryStaffingHours\": 10.67,\n \"TotalAdjustedStaffingVariance\": -106.67,\n \"TotalAdjustedStaffingVariancePct\": -100,\n \"ServiceMetricSummary\": 0,\n \"ServiceTargetSummary\": 45,\n \"ServiceVariance\": -45,\n \"ServiceVariancePct\": -100,\n \"ServiceMetricSuffix\": \" \",\n \"ProjectedActualContacts\": 317,\n \"ProjectedActualAHT\": 393.18,\n \"ProjectedContactVariance\": -42,\n \"ProjectedAHTVariance\": 9.05,\n \"ProjectedBaselineStaffingHours\": 80,\n \"ProjectedBaselineStaffingVariance\": -80,\n \"ProjectedBaselineStaffingVariancePct\": -100,\n 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\"IncludedInProjectionsFlag\": true\n },\n {\n \"ActivityId\": 11,\n \"Interval\": \"2024-03-20T12:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\",\n \"RowNumber\": 5,\n \"ForecastedContacts\": 3,\n \"ActualContacts\": 2,\n \"ContactVariance\": -1,\n \"ContactVariancePct\": -33.33,\n \"ForecastedAHT\": 175,\n \"ActualAHT\": 197,\n \"AHTVariance\": 22,\n \"AHTVariancePct\": 12.57,\n \"ActualNotHandledContacts\": 0,\n \"BaselineRequirements\": 2.08,\n \"AgentsInQueue\": 21,\n \"BaselineRequirementsVariance\": 18.92,\n \"BaselineRequirementsVariancePct\": 908.02,\n \"TotalAdjustedRequirements\": 2.6,\n \"TotalAdjustedRequirementsVariance\": 18.4,\n \"TotalAdjustedRequirementsVariancePct\": 706.67,\n \"DiscretionaryRequirements\": 0.26,\n \"NondiscretionaryRequirements\": 0.26,\n \"ServiceMetric\": 100,\n \"ServiceMetricType\": 2,\n \"ServiceParam1\": 80,\n \"ServiceParam2\": 20,\n \"ServiceParam3\": 0,\n \"ServiceParam4\": 0,\n \"ServiceParam5\": 0,\n \"UnixTimeStamp\": 1710936000,\n 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\"BaselineStaffingVariancePct\": null,\n \"TotalAdjustedStaffingHours\": 0,\n \"DiscretionaryStaffingHours\": 0,\n \"NonDiscretionaryStaffingHours\": 0,\n \"TotalAdjustedStaffingVariance\": 0,\n \"TotalAdjustedStaffingVariancePct\": null,\n \"ServiceMetricSummary\": 0,\n \"ServiceTargetSummary\": 0,\n \"ServiceVariance\": 0,\n \"ServiceVariancePct\": 0,\n \"ServiceMetricSuffix\": \"% \",\n \"ProjectedActualContacts\": 18,\n \"ProjectedActualAHT\": 259.78,\n \"ProjectedContactVariance\": 18,\n \"ProjectedAHTVariance\": 259.78,\n \"ProjectedBaselineStaffingHours\": 0,\n \"ProjectedBaselineStaffingVariance\": 0,\n \"ProjectedBaselineStaffingVariancePct\": 0,\n \"ProjectedServiceMetricSummary\": 48,\n \"ProjectedServiceVariance\": 48,\n \"ProjectedServiceVariancePct\": 0,\n \"ObservedServiceMetricSummary\": 0,\n \"ObservedServiceMetricVariance\": 0,\n \"ObservedServiceMetricVariancePct\": 0\n },\n {\n \"ActivityId\": 20,\n \"ScheduleDate\": \"2024-03-20T00:00:00\",\n \"RecordCount\": 96,\n \"ForecastedContacts\": 60,\n \"ActualContacts\": 44,\n \"ContactVariance\": -16,\n \"ContactVariancePct\": -26.67,\n \"ForecastedAHT\": 890.97,\n \"ActualAHT\": 1114.55,\n \"AHTVariance\": 223.58,\n \"AHTVariancePct\": 25.09,\n \"ActualNotHandledContacts\": 4,\n \"BaselineStaffingHours\": 41.5,\n \"ScheduledHours\": 0,\n \"BaselineStaffingVariance\": -41.5,\n \"BaselineStaffingVariancePct\": null,\n \"TotalAdjustedStaffingHours\": 55.33,\n \"DiscretionaryStaffingHours\": 8.3,\n \"NonDiscretionaryStaffingHours\": 5.53,\n \"TotalAdjustedStaffingVariance\": -55.33,\n \"TotalAdjustedStaffingVariancePct\": null,\n \"ServiceMetricSummary\": 0,\n \"ServiceTargetSummary\": 45,\n \"ServiceVariance\": -45,\n \"ServiceVariancePct\": -100,\n \"ServiceMetricSuffix\": \" \",\n \"ProjectedActualContacts\": 44,\n \"ProjectedActualAHT\": 1114.55,\n \"ProjectedContactVariance\": -16,\n \"ProjectedAHTVariance\": 223.58,\n \"ProjectedBaselineStaffingHours\": 41.5,\n \"ProjectedBaselineStaffingVariance\": -41.5,\n \"ProjectedBaselineStaffingVariancePct\": -100,\n \"ProjectedServiceMetricSummary\": 0,\n \"ProjectedServiceVariance\": -45,\n \"ProjectedServiceVariancePct\": -100,\n \"ObservedServiceMetricSummary\": 0,\n \"ObservedServiceMetricVariance\": -45,\n \"ObservedServiceMetricVariancePct\": -100\n },\n {\n \"ActivityId\": 12,\n \"ScheduleDate\": \"2024-03-20T00:00:00\",\n \"RecordCount\": 96,\n \"ForecastedContacts\": 65,\n \"ActualContacts\": 59,\n \"ContactVariance\": -6,\n \"ContactVariancePct\": -9.23,\n \"ForecastedAHT\": 689.78,\n \"ActualAHT\": 619.44,\n \"AHTVariance\": -70.34,\n \"AHTVariancePct\": -10.2,\n \"ActualNotHandledContacts\": 16,\n \"BaselineStaffingHours\": 34.46,\n \"ScheduledHours\": 248.82,\n \"BaselineStaffingVariance\": 214.36,\n \"BaselineStaffingVariancePct\": null,\n \"TotalAdjustedStaffingHours\": 43.07,\n \"DiscretionaryStaffingHours\": 4.31,\n \"NonDiscretionaryStaffingHours\": 4.31,\n \"TotalAdjustedStaffingVariance\": 205.75,\n \"TotalAdjustedStaffingVariancePct\": null,\n \"ServiceMetricSummary\": 99.99,\n \"ServiceTargetSummary\": 80,\n \"ServiceVariance\": 19.99,\n \"ServiceVariancePct\": 24.99,\n \"ServiceMetricSuffix\": \"% \",\n \"ProjectedActualContacts\": 59,\n \"ProjectedActualAHT\": 619.44,\n \"ProjectedContactVariance\": -6,\n \"ProjectedAHTVariance\": -70.34,\n \"ProjectedBaselineStaffingHours\": 34.46,\n \"ProjectedBaselineStaffingVariance\": 214.36,\n \"ProjectedBaselineStaffingVariancePct\": 622.13,\n \"ProjectedServiceMetricSummary\": 99.99,\n \"ProjectedServiceVariance\": 19.99,\n \"ProjectedServiceVariancePct\": 24.98,\n \"ObservedServiceMetricSummary\": 99.99,\n \"ObservedServiceMetricVariance\": 19.99,\n \"ObservedServiceMetricVariancePct\": 24.98\n },\n {\n \"ActivityId\": 18,\n \"ScheduleDate\": \"2024-03-20T00:00:00\",\n \"RecordCount\": 96,\n \"ForecastedContacts\": 28,\n \"ActualContacts\": 17,\n \"ContactVariance\": -11,\n \"ContactVariancePct\": -39.29,\n \"ForecastedAHT\": 197.32,\n \"ActualAHT\": 195.41,\n \"AHTVariance\": -1.91,\n \"AHTVariancePct\": -0.97,\n \"ActualNotHandledContacts\": 12,\n \"BaselineStaffingHours\": 5.5,\n \"ScheduledHours\": 0,\n \"BaselineStaffingVariance\": -5.5,\n \"BaselineStaffingVariancePct\": null,\n \"TotalAdjustedStaffingHours\": 7.33,\n \"DiscretionaryStaffingHours\": 1.1,\n \"NonDiscretionaryStaffingHours\": 0.73,\n \"TotalAdjustedStaffingVariance\": -7.33,\n \"TotalAdjustedStaffingVariancePct\": null,\n \"ServiceMetricSummary\": 0,\n \"ServiceTargetSummary\": 45,\n \"ServiceVariance\": -45,\n \"ServiceVariancePct\": -100,\n \"ServiceMetricSuffix\": \" \",\n \"ProjectedActualContacts\": 17,\n \"ProjectedActualAHT\": 195.41,\n \"ProjectedContactVariance\": -11,\n \"ProjectedAHTVariance\": -1.91,\n \"ProjectedBaselineStaffingHours\": 5.5,\n \"ProjectedBaselineStaffingVariance\": -5.5,\n \"ProjectedBaselineStaffingVariancePct\": -100,\n \"ProjectedServiceMetricSummary\": 0,\n \"ProjectedServiceVariance\": -45,\n \"ProjectedServiceVariancePct\": -100,\n \"ObservedServiceMetricSummary\": 0,\n \"ObservedServiceMetricVariance\": -45,\n \"ObservedServiceMetricVariancePct\": -100\n },\n {\n \"ActivityId\": 17,\n \"ScheduleDate\": \"2024-03-20T00:00:00\",\n \"RecordCount\": 96,\n \"ForecastedContacts\": 81,\n \"ActualContacts\": 59,\n \"ContactVariance\": -22,\n \"ContactVariancePct\": -27.16,\n \"ForecastedAHT\": 146.63,\n \"ActualAHT\": 91.08,\n \"AHTVariance\": -55.54,\n \"AHTVariancePct\": -37.88,\n \"ActualNotHandledContacts\": 50,\n \"BaselineStaffingHours\": 11,\n \"ScheduledHours\": 0,\n \"BaselineStaffingVariance\": -11,\n \"BaselineStaffingVariancePct\": null,\n \"TotalAdjustedStaffingHours\": 14.67,\n \"DiscretionaryStaffingHours\": 2.2,\n \"NonDiscretionaryStaffingHours\": 1.47,\n \"TotalAdjustedStaffingVariance\": -14.67,\n \"TotalAdjustedStaffingVariancePct\": null,\n \"ServiceMetricSummary\": 0,\n \"ServiceTargetSummary\": 45,\n \"ServiceVariance\": -45,\n \"ServiceVariancePct\": -100,\n \"ServiceMetricSuffix\": \" \",\n \"ProjectedActualContacts\": 59,\n \"ProjectedActualAHT\": 91.08,\n \"ProjectedContactVariance\": -22,\n \"ProjectedAHTVariance\": -55.54,\n \"ProjectedBaselineStaffingHours\": 11,\n \"ProjectedBaselineStaffingVariance\": -11,\n \"ProjectedBaselineStaffingVariancePct\": -100,\n \"ProjectedServiceMetricSummary\": 0,\n \"ProjectedServiceVariance\": -45,\n \"ProjectedServiceVariancePct\": -100,\n \"ObservedServiceMetricSummary\": 0,\n \"ObservedServiceMetricVariance\": -45,\n \"ObservedServiceMetricVariancePct\": -100\n },\n {\n \"ActivityId\": 95,\n \"ScheduleDate\": \"2024-03-20T00:00:00\",\n \"RecordCount\": 96,\n \"ForecastedContacts\": 0,\n \"ActualContacts\": 0,\n \"ContactVariance\": 0,\n \"ContactVariancePct\": 0,\n \"ForecastedAHT\": 0,\n \"ActualAHT\": 0,\n \"AHTVariance\": 0,\n \"AHTVariancePct\": 0,\n \"ActualNotHandledContacts\": 0,\n \"BaselineStaffingHours\": 0,\n \"ScheduledHours\": 0,\n \"BaselineStaffingVariance\": 0,\n \"BaselineStaffingVariancePct\": null,\n \"TotalAdjustedStaffingHours\": 0,\n \"DiscretionaryStaffingHours\": 0,\n \"NonDiscretionaryStaffingHours\": 0,\n \"TotalAdjustedStaffingVariance\": 0,\n \"TotalAdjustedStaffingVariancePct\": null,\n \"ServiceMetricSummary\": 0,\n \"ServiceTargetSummary\": 0,\n \"ServiceVariance\": 0,\n \"ServiceVariancePct\": 0,\n \"ServiceMetricSuffix\": \"% \",\n \"ProjectedActualContacts\": 0,\n \"ProjectedActualAHT\": 0,\n \"ProjectedContactVariance\": 0,\n \"ProjectedAHTVariance\": 0,\n \"ProjectedBaselineStaffingHours\": 0,\n \"ProjectedBaselineStaffingVariance\": 0,\n \"ProjectedBaselineStaffingVariancePct\": 0,\n \"ProjectedServiceMetricSummary\": 0,\n \"ProjectedServiceVariance\": 0,\n \"ProjectedServiceVariancePct\": 0,\n \"ObservedServiceMetricSummary\": 0,\n \"ObservedServiceMetricVariance\": 0,\n \"ObservedServiceMetricVariancePct\": 0\n }\n ]\n },\n \"StackTrace\": \"Stack trace here...\"\n}"}],"_postman_id":"f94a5a3b-5547-48c7-b90f-04218d532946"},{"name":"PublishedScheduleAnalysisSlim","event":[{"listen":"prerequest","script":{"id":"2a662a0b-00dc-4367-a31f-b329c4783d2f","exec":[""],"type":"text/javascript","packages":{}}},{"listen":"test","script":{"id":"713c9180-dc23-4876-b68f-5187b7743293","exec":[""],"type":"text/javascript","packages":{}}}],"id":"14018696-f3e5-4189-b5a1-4fa8cf048340","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}"}],"url":"{{envName}}/api/PublishedScheduleAnalysisSlim?activityId=1&startTime=5/5/2025&duration=1440&timeZoneId=20&forecastId=186&forecastAlgorithmId=1&userId=1","description":"The PublishedScheduleAnalysisSlim endpoint is used to provide staffing and service metric data. It is most prominently used within the CommunityWFM user experience on the Schedule Analysis Report above the bar graph view to produce the staffing and service metric information (shown below):
\nREQUIRED: ID defining the Activty Level. Use GET Activity to get a full list of all Activities or use 1 in this call to get data from all activity levels. The value of this parameter can be left blank/NULL to retreive all activity level data.
\n","type":"text/plain"},"key":"activityId","value":"1"},{"description":{"content":"REQUIRED: Date of the schedule you want to analyze.
\n","type":"text/plain"},"key":"startTime","value":"5/5/2025"},{"description":{"content":"REQUIRED: The duration of time you want to view in minutes. 1440 = 1 day
\n","type":"text/plain"},"key":"duration","value":"1440"},{"description":{"content":"REQUIRED: Timezone code in which to format the data. Expects integer value or null. Use GET TimeZone for a list of all TimeZone codes.
\n","type":"text/plain"},"key":"timeZoneId","value":"20"},{"description":{"content":"REQUIRED: ID of the specific Forecast to use. Use GET WorkingForecast to get a list of Forecast IDs. If you are using a reportType of 2 (Published Forecast) you can leave the value blank/NULL.
\n","type":"text/plain"},"key":"forecastId","value":"186"},{"description":{"content":"REQUIRED: Defines which Forecast Algorithm to use. Use GET ForecastAlgorithmGroup to get a full list.
\n","type":"text/plain"},"key":"forecastAlgorithmId","value":"1"},{"description":{"content":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList
\n","type":"text/plain"},"key":"userId","value":"1"}],"variable":[]}},"response":[{"id":"d48a4a9f-cb06-448a-b3c9-bfc934634f87","name":"PublishedScheduleAnalysisSlim","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}"}],"url":{"raw":"{{envName}}/api/PublishedScheduleAnalysisSlim?activityId=1&startTime=5/5/2025&duration=1440&timeZoneId=20&forecastId=186&forecastAlgorithmId=1&userId=1","host":["{{envName}}"],"path":["api","PublishedScheduleAnalysisSlim"],"query":[{"key":"activityId","value":"1","description":"REQUIRED: ID defining the Activty Level. Use GET Activity to get a full list of all Activities or use 1 in this call to get data from all activity levels. The value of this parameter can be left blank/NULL to retreive all activity level data."},{"key":"startTime","value":"5/5/2025","description":"REQUIRED: Date of the schedule you want to analyze."},{"key":"duration","value":"1440","description":"REQUIRED: The duration of time you want to view in minutes. 1440 = 1 day"},{"key":"timeZoneId","value":"20","description":"REQUIRED: Timezone code in which to format the data. Expects integer value or null. Use GET TimeZone for a list of all TimeZone codes."},{"key":"forecastId","value":"186","description":"REQUIRED: ID of the specific Forecast to use. Use GET WorkingForecast to get a list of Forecast IDs. If you are using a reportType of 2 (Published Forecast) you can leave the value blank/NULL."},{"key":"forecastAlgorithmId","value":"1","description":"REQUIRED: Defines which Forecast Algorithm to use. Use GET ForecastAlgorithmGroup to get a full list."},{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruHTLmZ6DqOyMu7ej/uvGkXq+jJDBICydqw="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Tue, 06 May 2025 18:00:38 GMT"},{"key":"Content-Length","value":"63658"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": [\n {\n \"SeqNo\": 58,\n \"Interval\": \"2025-05-05T00:00:00\",\n \"BaselineRequirements\": 4,\n \"AgentsInQueue\": 1,\n \"BaselineRequirementsVariance\": -3,\n \"BaselineRequirementsVariancePct\": -75,\n \"ForecastedContacts\": 4,\n \"ActualContacts\": 4,\n \"ForecastedAHT\": 261,\n \"ActualAHT\": 261,\n \"DiscretionaryRequirements\": 0.622,\n \"NonDiscretionaryRequirements\": 0.55499999999999994,\n \"TotalAdjustedRequirements\": 5,\n \"TotalAdjustedRequirementsVariance\": -4,\n \"MaximumVariance\": 23,\n \"MaximumVariancePct\": -0.13043478260869565,\n \"ServiceMetric\": 0,\n \"ServiceMetricType\": 2,\n \"ServiceParam1\": 80,\n \"ServiceParam2\": 20,\n \"ServiceParam3\": 0,\n \"ServiceParam4\": 0,\n \"ServiceParam5\": 0,\n \"ServiceMetricSuffix\": \"% \",\n \"ObservedServiceMetric\": 0\n },\n {\n \"SeqNo\": 59,\n \"Interval\": \"2025-05-05T00:15:00\",\n \"BaselineRequirements\": 3,\n \"AgentsInQueue\": 1,\n \"BaselineRequirementsVariance\": -2,\n \"BaselineRequirementsVariancePct\": -66.67,\n \"ForecastedContacts\": 3,\n \"ActualContacts\": 3,\n \"ForecastedAHT\": 267,\n \"ActualAHT\": 267,\n \"DiscretionaryRequirements\": 0.492,\n \"NonDiscretionaryRequirements\": 0.425,\n \"TotalAdjustedRequirements\": 4,\n \"TotalAdjustedRequirementsVariance\": -3,\n \"MaximumVariance\": 23,\n \"MaximumVariancePct\": -0.086956521739130432,\n \"ServiceMetric\": 21.44,\n \"ServiceMetricType\": 2,\n \"ServiceParam1\": 80,\n \"ServiceParam2\": 20,\n \"ServiceParam3\": 0,\n \"ServiceParam4\": 0,\n \"ServiceParam5\": 0,\n \"ServiceMetricSuffix\": \"% \",\n \"ObservedServiceMetric\": 21.44\n },\n {\n \"SeqNo\": 1,\n \"Interval\": \"2025-05-05T00:30:00\",\n \"BaselineRequirements\": 7,\n \"AgentsInQueue\": 2,\n \"BaselineRequirementsVariance\": -5,\n \"BaselineRequirementsVariancePct\": -71.43,\n \"ForecastedContacts\": 6,\n \"ActualContacts\": 6,\n \"ForecastedAHT\": 260,\n \"ActualAHT\": 260,\n \"DiscretionaryRequirements\": 1.1560000000000001,\n \"NonDiscretionaryRequirements\": 0.95600000000000007,\n \"TotalAdjustedRequirements\": 9,\n \"TotalAdjustedRequirementsVariance\": -7,\n \"MaximumVariance\": 23,\n \"MaximumVariancePct\": -0.21739130434782608,\n \"ServiceMetric\": 24.28,\n \"ServiceMetricType\": 2,\n \"ServiceParam1\": 80,\n \"ServiceParam2\": 20,\n \"ServiceParam3\": 0,\n \"ServiceParam4\": 0,\n \"ServiceParam5\": 0,\n \"ServiceMetricSuffix\": \"% \",\n \"ObservedServiceMetric\": 24.28\n },\n {\n \"SeqNo\": 8,\n \"Interval\": \"2025-05-05T00:45:00\",\n \"BaselineRequirements\": 4,\n \"AgentsInQueue\": 2,\n \"BaselineRequirementsVariance\": -2,\n \"BaselineRequirementsVariancePct\": -50,\n \"ForecastedContacts\": 3,\n \"ActualContacts\": 3,\n \"ForecastedAHT\": 313,\n \"ActualAHT\": 313,\n \"DiscretionaryRequirements\": 0.634,\n \"NonDiscretionaryRequirements\": 0.567,\n \"TotalAdjustedRequirements\": 5,\n \"TotalAdjustedRequirementsVariance\": -3,\n \"MaximumVariance\": 23,\n \"MaximumVariancePct\": -0.086956521739130432,\n \"ServiceMetric\": 74.14,\n \"ServiceMetricType\": 2,\n \"ServiceParam1\": 80,\n \"ServiceParam2\": 20,\n \"ServiceParam3\": 0,\n \"ServiceParam4\": 0,\n \"ServiceParam5\": 0,\n \"ServiceMetricSuffix\": \"% \",\n \"ObservedServiceMetric\": 74.14\n },\n {\n \"SeqNo\": 2,\n \"Interval\": \"2025-05-05T01:00:00\",\n \"BaselineRequirements\": 6,\n \"AgentsInQueue\": 2,\n \"BaselineRequirementsVariance\": -4,\n \"BaselineRequirementsVariancePct\": -66.67,\n \"ForecastedContacts\": 6,\n \"ActualContacts\": 7,\n \"ForecastedAHT\": 270,\n \"ActualAHT\": 231,\n \"DiscretionaryRequirements\": 0.87799999999999989,\n \"NonDiscretionaryRequirements\": 0.81099999999999994,\n \"TotalAdjustedRequirements\": 8,\n \"TotalAdjustedRequirementsVariance\": -6,\n \"MaximumVariance\": 23,\n \"MaximumVariancePct\": -0.17391304347826087,\n \"ServiceMetric\": 18.38,\n \"ServiceMetricType\": 2,\n \"ServiceParam1\": 80,\n \"ServiceParam2\": 20,\n \"ServiceParam3\": 0,\n \"ServiceParam4\": 0,\n \"ServiceParam5\": 0,\n \"ServiceMetricSuffix\": \"% \",\n \"ObservedServiceMetric\": 18.88\n },\n {\n \"SeqNo\": 9,\n \"Interval\": \"2025-05-05T01:15:00\",\n \"BaselineRequirements\": 4,\n \"AgentsInQueue\": 1,\n \"BaselineRequirementsVariance\": -3,\n \"BaselineRequirementsVariancePct\": -75,\n \"ForecastedContacts\": 4,\n \"ActualContacts\": 4,\n \"ForecastedAHT\": 240,\n \"ActualAHT\": 240,\n \"DiscretionaryRequirements\": 0.601,\n \"NonDiscretionaryRequirements\": 0.534,\n \"TotalAdjustedRequirements\": 5,\n \"TotalAdjustedRequirementsVariance\": -4,\n \"MaximumVariance\": 23,\n \"MaximumVariancePct\": -0.13043478260869565,\n \"ServiceMetric\": 0,\n \"ServiceMetricType\": 2,\n \"ServiceParam1\": 80,\n \"ServiceParam2\": 20,\n \"ServiceParam3\": 0,\n \"ServiceParam4\": 0,\n \"ServiceParam5\": 0,\n \"ServiceMetricSuffix\": \"% \",\n \"ObservedServiceMetric\": 0\n },\n {\n \"SeqNo\": 3,\n \"Interval\": \"2025-05-05T01:30:00\",\n \"BaselineRequirements\": 4,\n \"AgentsInQueue\": 2,\n \"BaselineRequirementsVariance\": -2,\n \"BaselineRequirementsVariancePct\": -50,\n \"ForecastedContacts\": 6,\n \"ActualContacts\": 6,\n \"ForecastedAHT\": 162,\n \"ActualAHT\": 162,\n \"DiscretionaryRequirements\": 0.597,\n \"NonDiscretionaryRequirements\": 0.53,\n \"TotalAdjustedRequirements\": 5,\n \"TotalAdjustedRequirementsVariance\": -3,\n \"MaximumVariance\": 23,\n \"MaximumVariancePct\": -0.086956521739130432,\n \"ServiceMetric\": 73.52,\n \"ServiceMetricType\": 2,\n \"ServiceParam1\": 80,\n \"ServiceParam2\": 20,\n \"ServiceParam3\": 0,\n \"ServiceParam4\": 0,\n \"ServiceParam5\": 0,\n \"ServiceMetricSuffix\": \"% \",\n \"ObservedServiceMetric\": 73.52\n },\n {\n \"SeqNo\": 10,\n \"Interval\": \"2025-05-05T01:45:00\",\n \"BaselineRequirements\": 4,\n \"AgentsInQueue\": 2,\n \"BaselineRequirementsVariance\": -2,\n \"BaselineRequirementsVariancePct\": -50,\n \"ForecastedContacts\": 5,\n \"ActualContacts\": 5,\n \"ForecastedAHT\": 195,\n \"ActualAHT\": 195,\n \"DiscretionaryRequirements\": 0.599,\n \"NonDiscretionaryRequirements\": 0.532,\n \"TotalAdjustedRequirements\": 5,\n \"TotalAdjustedRequirementsVariance\": -3,\n \"MaximumVariance\": 23,\n \"MaximumVariancePct\": -0.086956521739130432,\n \"ServiceMetric\": 72.81,\n \"ServiceMetricType\": 2,\n \"ServiceParam1\": 80,\n \"ServiceParam2\": 20,\n \"ServiceParam3\": 0,\n \"ServiceParam4\": 0,\n \"ServiceParam5\": 0,\n \"ServiceMetricSuffix\": \"% \",\n \"ObservedServiceMetric\": 72.81\n },\n {\n \"SeqNo\": 11,\n \"Interval\": \"2025-05-05T02:00:00\",\n \"BaselineRequirements\": 6,\n \"AgentsInQueue\": 3,\n \"BaselineRequirementsVariance\": -3,\n \"BaselineRequirementsVariancePct\": -50,\n \"ForecastedContacts\": 5,\n \"ActualContacts\": 6,\n \"ForecastedAHT\": 306,\n \"ActualAHT\": 255,\n \"DiscretionaryRequirements\": 0.8899999999999999,\n \"NonDiscretionaryRequirements\": 0.823,\n \"TotalAdjustedRequirements\": 8,\n \"TotalAdjustedRequirementsVariance\": -5,\n \"MaximumVariance\": 23,\n \"MaximumVariancePct\": -0.13043478260869565,\n \"ServiceMetric\": 73.79,\n \"ServiceMetricType\": 2,\n \"ServiceParam1\": 80,\n \"ServiceParam2\": 20,\n \"ServiceParam3\": 0,\n \"ServiceParam4\": 0,\n \"ServiceParam5\": 0,\n \"ServiceMetricSuffix\": \"% \",\n \"ObservedServiceMetric\": 74.23\n },\n {\n \"SeqNo\": 4,\n \"Interval\": \"2025-05-05T02:15:00\",\n \"BaselineRequirements\": 4,\n \"AgentsInQueue\": 3,\n \"BaselineRequirementsVariance\": -1,\n \"BaselineRequirementsVariancePct\": -25,\n \"ForecastedContacts\": 3,\n \"ActualContacts\": 3,\n \"ForecastedAHT\": 296,\n \"ActualAHT\": 296,\n \"DiscretionaryRequirements\": 0.57600000000000007,\n \"NonDiscretionaryRequirements\": 0.509,\n \"TotalAdjustedRequirements\": 5,\n \"TotalAdjustedRequirementsVariance\": -2,\n \"MaximumVariance\": 23,\n \"MaximumVariancePct\": -0.043478260869565216,\n \"ServiceMetric\": 94.41,\n \"ServiceMetricType\": 2,\n \"ServiceParam1\": 80,\n \"ServiceParam2\": 20,\n \"ServiceParam3\": 0,\n \"ServiceParam4\": 0,\n \"ServiceParam5\": 0,\n \"ServiceMetricSuffix\": \"% \",\n \"ObservedServiceMetric\": 94.41\n },\n {\n \"SeqNo\": 12,\n \"Interval\": \"2025-05-05T02:30:00\",\n \"BaselineRequirements\": 5,\n \"AgentsInQueue\": 3,\n \"BaselineRequirementsVariance\": -2,\n \"BaselineRequirementsVariancePct\": -40,\n \"ForecastedContacts\": 8,\n \"ActualContacts\": 9,\n \"ForecastedAHT\": 132,\n \"ActualAHT\": 117,\n \"DiscretionaryRequirements\": 0.704,\n \"NonDiscretionaryRequirements\": 0.637,\n \"TotalAdjustedRequirements\": 6,\n \"TotalAdjustedRequirementsVariance\": -3,\n \"MaximumVariance\": 23,\n \"MaximumVariancePct\": -0.086956521739130432,\n \"ServiceMetric\": 91.93,\n \"ServiceMetricType\": 2,\n \"ServiceParam1\": 80,\n \"ServiceParam2\": 20,\n \"ServiceParam3\": 0,\n \"ServiceParam4\": 0,\n \"ServiceParam5\": 0,\n \"ServiceMetricSuffix\": \"% \",\n \"ObservedServiceMetric\": 92.28\n },\n {\n \"SeqNo\": 5,\n \"Interval\": \"2025-05-05T02:45:00\",\n \"BaselineRequirements\": 3,\n \"AgentsInQueue\": 3,\n \"BaselineRequirementsVariance\": 0,\n \"BaselineRequirementsVariancePct\": 0,\n \"ForecastedContacts\": 4,\n \"ActualContacts\": 4,\n \"ForecastedAHT\": 145,\n \"ActualAHT\": 145,\n \"DiscretionaryRequirements\": 0.45,\n \"NonDiscretionaryRequirements\": 0.383,\n \"TotalAdjustedRequirements\": 3,\n \"TotalAdjustedRequirementsVariance\": 0,\n \"MaximumVariance\": 23,\n \"MaximumVariancePct\": 0,\n \"ServiceMetric\": 98.81,\n \"ServiceMetricType\": 2,\n \"ServiceParam1\": 80,\n \"ServiceParam2\": 20,\n \"ServiceParam3\": 0,\n \"ServiceParam4\": 0,\n \"ServiceParam5\": 0,\n \"ServiceMetricSuffix\": \"% \",\n \"ObservedServiceMetric\": 98.81\n },\n {\n \"SeqNo\": 13,\n \"Interval\": \"2025-05-05T03:00:00\",\n \"BaselineRequirements\": 3,\n \"AgentsInQueue\": 3,\n \"BaselineRequirementsVariance\": 0,\n \"BaselineRequirementsVariancePct\": 0,\n \"ForecastedContacts\": 4,\n \"ActualContacts\": 4,\n \"ForecastedAHT\": 158,\n \"ActualAHT\": 158,\n \"DiscretionaryRequirements\": 0.45,\n \"NonDiscretionaryRequirements\": 0.383,\n \"TotalAdjustedRequirements\": 3,\n \"TotalAdjustedRequirementsVariance\": 0,\n \"MaximumVariance\": 23,\n \"MaximumVariancePct\": 0,\n \"ServiceMetric\": 98.37,\n \"ServiceMetricType\": 2,\n \"ServiceParam1\": 80,\n 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\"ServiceMetricType\": 2,\n \"ServiceParam1\": 80,\n \"ServiceParam2\": 20,\n \"ServiceParam3\": 0,\n \"ServiceParam4\": 0,\n \"ServiceParam5\": 0,\n \"ServiceMetricSuffix\": \"% \",\n \"ObservedServiceMetric\": 100\n },\n {\n \"SeqNo\": 84,\n \"Interval\": \"2025-05-05T17:45:00\",\n \"BaselineRequirements\": 18,\n \"AgentsInQueue\": 31,\n \"BaselineRequirementsVariance\": 13,\n \"BaselineRequirementsVariancePct\": 72.22,\n \"ForecastedContacts\": 16,\n \"ActualContacts\": 17,\n \"ForecastedAHT\": 548,\n \"ActualAHT\": 601,\n \"DiscretionaryRequirements\": 3.151,\n \"NonDiscretionaryRequirements\": 2.454,\n \"TotalAdjustedRequirements\": 24,\n \"TotalAdjustedRequirementsVariance\": 7,\n \"MaximumVariance\": 23,\n \"MaximumVariancePct\": 0.56521739130434778,\n \"ServiceMetric\": 100,\n \"ServiceMetricType\": 2,\n \"ServiceParam1\": 80,\n \"ServiceParam2\": 20,\n \"ServiceParam3\": 0,\n \"ServiceParam4\": 0,\n \"ServiceParam5\": 0,\n \"ServiceMetricSuffix\": \"% \",\n \"ObservedServiceMetric\": 100\n },\n {\n \"SeqNo\": 42,\n \"Interval\": \"2025-05-05T18:00:00\",\n \"BaselineRequirements\": 12,\n \"AgentsInQueue\": 19.666666666666668,\n \"BaselineRequirementsVariance\": 7,\n \"BaselineRequirementsVariancePct\": 66.67,\n \"ForecastedContacts\": 20,\n \"ActualContacts\": 21,\n \"ForecastedAHT\": 235,\n \"ActualAHT\": 224,\n \"DiscretionaryRequirements\": 1.92,\n \"NonDiscretionaryRequirements\": 1.581,\n \"TotalAdjustedRequirements\": 15,\n \"TotalAdjustedRequirementsVariance\": 4,\n \"MaximumVariance\": 23,\n \"MaximumVariancePct\": 0.30434782608695654,\n \"ServiceMetric\": 100,\n \"ServiceMetricType\": 2,\n \"ServiceParam1\": 80,\n \"ServiceParam2\": 20,\n \"ServiceParam3\": 0,\n \"ServiceParam4\": 0,\n \"ServiceParam5\": 0,\n \"ServiceMetricSuffix\": \"% \",\n \"ObservedServiceMetric\": 100\n },\n {\n \"SeqNo\": 85,\n \"Interval\": \"2025-05-05T18:15:00\",\n \"BaselineRequirements\": 13,\n \"AgentsInQueue\": 25,\n \"BaselineRequirementsVariance\": 12,\n \"BaselineRequirementsVariancePct\": 92.31,\n \"ForecastedContacts\": 18,\n \"ActualContacts\": 19,\n \"ForecastedAHT\": 250,\n \"ActualAHT\": 237,\n \"DiscretionaryRequirements\": 2.0949999999999998,\n \"NonDiscretionaryRequirements\": 1.689,\n \"TotalAdjustedRequirements\": 16,\n \"TotalAdjustedRequirementsVariance\": 9,\n \"MaximumVariance\": 23,\n \"MaximumVariancePct\": 0.52173913043478259,\n \"ServiceMetric\": 100,\n \"ServiceMetricType\": 2,\n \"ServiceParam1\": 80,\n \"ServiceParam2\": 20,\n \"ServiceParam3\": 0,\n \"ServiceParam4\": 0,\n \"ServiceParam5\": 0,\n \"ServiceMetricSuffix\": \"% \",\n \"ObservedServiceMetric\": 100\n },\n {\n \"SeqNo\": 86,\n \"Interval\": \"2025-05-05T18:30:00\",\n \"BaselineRequirements\": 14,\n \"AgentsInQueue\": 22,\n \"BaselineRequirementsVariance\": 8,\n \"BaselineRequirementsVariancePct\": 57.14,\n \"ForecastedContacts\": 14,\n \"ActualContacts\": 15,\n \"ForecastedAHT\": 372,\n \"ActualAHT\": 347,\n \"DiscretionaryRequirements\": 2.439,\n \"NonDiscretionaryRequirements\": 1.9290000000000003,\n \"TotalAdjustedRequirements\": 19,\n \"TotalAdjustedRequirementsVariance\": 3,\n \"MaximumVariance\": 23,\n \"MaximumVariancePct\": 0.34782608695652173,\n \"ServiceMetric\": 100,\n \"ServiceMetricType\": 2,\n \"ServiceParam1\": 80,\n \"ServiceParam2\": 20,\n \"ServiceParam3\": 0,\n \"ServiceParam4\": 0,\n \"ServiceParam5\": 0,\n \"ServiceMetricSuffix\": \"% \",\n \"ObservedServiceMetric\": 100\n },\n {\n \"SeqNo\": 43,\n \"Interval\": \"2025-05-05T18:45:00\",\n \"BaselineRequirements\": 13,\n \"AgentsInQueue\": 23,\n \"BaselineRequirementsVariance\": 10,\n \"BaselineRequirementsVariancePct\": 76.92,\n \"ForecastedContacts\": 11,\n \"ActualContacts\": 12,\n \"ForecastedAHT\": 446,\n \"ActualAHT\": 419,\n \"DiscretionaryRequirements\": 2.213,\n \"NonDiscretionaryRequirements\": 1.77,\n \"TotalAdjustedRequirements\": 17,\n \"TotalAdjustedRequirementsVariance\": 6,\n \"MaximumVariance\": 23,\n \"MaximumVariancePct\": 0.43478260869565216,\n \"ServiceMetric\": 100,\n \"ServiceMetricType\": 2,\n \"ServiceParam1\": 80,\n \"ServiceParam2\": 20,\n \"ServiceParam3\": 0,\n \"ServiceParam4\": 0,\n \"ServiceParam5\": 0,\n \"ServiceMetricSuffix\": \"% \",\n \"ObservedServiceMetric\": 100\n },\n {\n \"SeqNo\": 87,\n \"Interval\": \"2025-05-05T19:00:00\",\n \"BaselineRequirements\": 5,\n \"AgentsInQueue\": 21,\n \"BaselineRequirementsVariance\": 16,\n \"BaselineRequirementsVariancePct\": 320,\n \"ForecastedContacts\": 6,\n \"ActualContacts\": 6,\n \"ForecastedAHT\": 255,\n \"ActualAHT\": 255,\n \"DiscretionaryRequirements\": 0.716,\n \"NonDiscretionaryRequirements\": 0.716,\n \"TotalAdjustedRequirements\": 7,\n \"TotalAdjustedRequirementsVariance\": 14,\n \"MaximumVariance\": 23,\n \"MaximumVariancePct\": 0.69565217391304346,\n \"ServiceMetric\": 100,\n \"ServiceMetricType\": 2,\n \"ServiceParam1\": 80,\n \"ServiceParam2\": 20,\n \"ServiceParam3\": 0,\n \"ServiceParam4\": 0,\n \"ServiceParam5\": 0,\n \"ServiceMetricSuffix\": \"% \",\n \"ObservedServiceMetric\": 100\n },\n {\n \"SeqNo\": 44,\n \"Interval\": \"2025-05-05T19:15:00\",\n \"BaselineRequirements\": 5,\n \"AgentsInQueue\": 22,\n \"BaselineRequirementsVariance\": 17,\n \"BaselineRequirementsVariancePct\": 340,\n \"ForecastedContacts\": 4,\n \"ActualContacts\": 4,\n \"ForecastedAHT\": 382,\n \"ActualAHT\": 382,\n \"DiscretionaryRequirements\": 0.79099999999999993,\n \"NonDiscretionaryRequirements\": 0.724,\n \"TotalAdjustedRequirements\": 7,\n \"TotalAdjustedRequirementsVariance\": 15,\n \"MaximumVariance\": 23,\n \"MaximumVariancePct\": 0.73913043478260865,\n \"ServiceMetric\": 100,\n \"ServiceMetricType\": 2,\n \"ServiceParam1\": 80,\n \"ServiceParam2\": 20,\n \"ServiceParam3\": 0,\n \"ServiceParam4\": 0,\n \"ServiceParam5\": 0,\n \"ServiceMetricSuffix\": \"% \",\n \"ObservedServiceMetric\": 100\n },\n {\n \"SeqNo\": 88,\n \"Interval\": \"2025-05-05T19:30:00\",\n \"BaselineRequirements\": 8,\n \"AgentsInQueue\": 18,\n \"BaselineRequirementsVariance\": 10,\n \"BaselineRequirementsVariancePct\": 125,\n \"ForecastedContacts\": 9,\n \"ActualContacts\": 11,\n \"ForecastedAHT\": 286,\n \"ActualAHT\": 296,\n \"DiscretionaryRequirements\": 1.129,\n \"NonDiscretionaryRequirements\": 1.062,\n \"TotalAdjustedRequirements\": 10,\n \"TotalAdjustedRequirementsVariance\": 8,\n \"MaximumVariance\": 23,\n \"MaximumVariancePct\": 0.43478260869565216,\n \"ServiceMetric\": 100,\n \"ServiceMetricType\": 2,\n \"ServiceParam1\": 80,\n \"ServiceParam2\": 20,\n \"ServiceParam3\": 0,\n \"ServiceParam4\": 0,\n \"ServiceParam5\": 0,\n \"ServiceMetricSuffix\": \"% \",\n \"ObservedServiceMetric\": 100\n },\n {\n \"SeqNo\": 45,\n \"Interval\": \"2025-05-05T19:45:00\",\n \"BaselineRequirements\": 8,\n \"AgentsInQueue\": 18,\n \"BaselineRequirementsVariance\": 10,\n \"BaselineRequirementsVariancePct\": 125,\n \"ForecastedContacts\": 9,\n \"ActualContacts\": 10,\n \"ForecastedAHT\": 286,\n \"ActualAHT\": 257,\n \"DiscretionaryRequirements\": 1.129,\n \"NonDiscretionaryRequirements\": 1.062,\n \"TotalAdjustedRequirements\": 10,\n \"TotalAdjustedRequirementsVariance\": 8,\n \"MaximumVariance\": 23,\n \"MaximumVariancePct\": 0.43478260869565216,\n \"ServiceMetric\": 100,\n \"ServiceMetricType\": 2,\n \"ServiceParam1\": 80,\n \"ServiceParam2\": 20,\n \"ServiceParam3\": 0,\n \"ServiceParam4\": 0,\n \"ServiceParam5\": 0,\n \"ServiceMetricSuffix\": \"% \",\n \"ObservedServiceMetric\": 100\n },\n {\n \"SeqNo\": 89,\n \"Interval\": \"2025-05-05T20:00:00\",\n \"BaselineRequirements\": 11,\n \"AgentsInQueue\": 15,\n \"BaselineRequirementsVariance\": 4,\n \"BaselineRequirementsVariancePct\": 36.36,\n \"ForecastedContacts\": 11,\n \"ActualContacts\": 12,\n \"ForecastedAHT\": 364,\n \"ActualAHT\": 334,\n \"DiscretionaryRequirements\": 1.62,\n \"NonDiscretionaryRequirements\": 1.487,\n \"TotalAdjustedRequirements\": 14,\n \"TotalAdjustedRequirementsVariance\": 1,\n \"MaximumVariance\": 23,\n \"MaximumVariancePct\": 0.17391304347826087,\n \"ServiceMetric\": 100,\n \"ServiceMetricType\": 2,\n \"ServiceParam1\": 80,\n \"ServiceParam2\": 20,\n \"ServiceParam3\": 0,\n \"ServiceParam4\": 0,\n \"ServiceParam5\": 0,\n \"ServiceMetricSuffix\": \"% \",\n \"ObservedServiceMetric\": 100\n },\n {\n \"SeqNo\": 90,\n \"Interval\": \"2025-05-05T20:15:00\",\n \"BaselineRequirements\": 8,\n \"AgentsInQueue\": 12,\n \"BaselineRequirementsVariance\": 4,\n \"BaselineRequirementsVariancePct\": 50,\n \"ForecastedContacts\": 8,\n \"ActualContacts\": 9,\n \"ForecastedAHT\": 423,\n \"ActualAHT\": 474,\n \"DiscretionaryRequirements\": 1.095,\n \"NonDiscretionaryRequirements\": 1.095,\n \"TotalAdjustedRequirements\": 10,\n \"TotalAdjustedRequirementsVariance\": 2,\n \"MaximumVariance\": 23,\n \"MaximumVariancePct\": 0.17391304347826087,\n \"ServiceMetric\": 99.96,\n \"ServiceMetricType\": 2,\n \"ServiceParam1\": 80,\n \"ServiceParam2\": 20,\n \"ServiceParam3\": 0,\n \"ServiceParam4\": 0,\n \"ServiceParam5\": 0,\n \"ServiceMetricSuffix\": \"% \",\n \"ObservedServiceMetric\": 99.72\n },\n {\n \"SeqNo\": 46,\n \"Interval\": \"2025-05-05T20:30:00\",\n \"BaselineRequirements\": 12,\n \"AgentsInQueue\": 14,\n \"BaselineRequirementsVariance\": 2,\n \"BaselineRequirementsVariancePct\": 16.67,\n \"ForecastedContacts\": 11,\n \"ActualContacts\": 12,\n \"ForecastedAHT\": 398,\n \"ActualAHT\": 417,\n \"DiscretionaryRequirements\": 1.9500000000000002,\n \"NonDiscretionaryRequirements\": 1.617,\n \"TotalAdjustedRequirements\": 16,\n \"TotalAdjustedRequirementsVariance\": -2,\n \"MaximumVariance\": 23,\n \"MaximumVariancePct\": 0.086956521739130432,\n \"ServiceMetric\": 99.96,\n \"ServiceMetricType\": 2,\n \"ServiceParam1\": 80,\n \"ServiceParam2\": 20,\n \"ServiceParam3\": 0,\n \"ServiceParam4\": 0,\n \"ServiceParam5\": 0,\n \"ServiceMetricSuffix\": \"% \",\n \"ObservedServiceMetric\": 99.87\n },\n {\n \"SeqNo\": 57,\n \"Interval\": \"2025-05-05T20:45:00\",\n \"BaselineRequirements\": 6,\n \"AgentsInQueue\": 16,\n \"BaselineRequirementsVariance\": 10,\n \"BaselineRequirementsVariancePct\": 166.67,\n \"ForecastedContacts\": 6,\n \"ActualContacts\": 6,\n \"ForecastedAHT\": 405,\n \"ActualAHT\": 405,\n \"DiscretionaryRequirements\": 0.838,\n \"NonDiscretionaryRequirements\": 0.838,\n \"TotalAdjustedRequirements\": 8,\n \"TotalAdjustedRequirementsVariance\": 8,\n \"MaximumVariance\": 23,\n \"MaximumVariancePct\": 0.43478260869565216,\n \"ServiceMetric\": 100,\n \"ServiceMetricType\": 2,\n \"ServiceParam1\": 80,\n \"ServiceParam2\": 20,\n \"ServiceParam3\": 0,\n \"ServiceParam4\": 0,\n \"ServiceParam5\": 0,\n \"ServiceMetricSuffix\": \"% \",\n \"ObservedServiceMetric\": 100\n },\n {\n \"SeqNo\": 47,\n \"Interval\": \"2025-05-05T21:00:00\",\n \"BaselineRequirements\": 9,\n \"AgentsInQueue\": 14,\n \"BaselineRequirementsVariance\": 5,\n \"BaselineRequirementsVariancePct\": 55.56,\n \"ForecastedContacts\": 11,\n \"ActualContacts\": 12,\n \"ForecastedAHT\": 333,\n \"ActualAHT\": 305,\n \"DiscretionaryRequirements\": 1.2349999999999999,\n \"NonDiscretionaryRequirements\": 1.2349999999999999,\n \"TotalAdjustedRequirements\": 12,\n \"TotalAdjustedRequirementsVariance\": 2,\n \"MaximumVariance\": 23,\n \"MaximumVariancePct\": 0.21739130434782608,\n \"ServiceMetric\": 99.99,\n \"ServiceMetricType\": 2,\n \"ServiceParam1\": 80,\n \"ServiceParam2\": 20,\n \"ServiceParam3\": 0,\n \"ServiceParam4\": 0,\n \"ServiceParam5\": 0,\n \"ServiceMetricSuffix\": \"% \",\n \"ObservedServiceMetric\": 100\n },\n {\n \"SeqNo\": 91,\n \"Interval\": \"2025-05-05T21:15:00\",\n \"BaselineRequirements\": 10,\n \"AgentsInQueue\": 12,\n \"BaselineRequirementsVariance\": 2,\n \"BaselineRequirementsVariancePct\": 20,\n \"ForecastedContacts\": 9,\n \"ActualContacts\": 10,\n \"ForecastedAHT\": 442,\n \"ActualAHT\": 400,\n \"DiscretionaryRequirements\": 1.488,\n \"NonDiscretionaryRequirements\": 1.355,\n \"TotalAdjustedRequirements\": 13,\n \"TotalAdjustedRequirementsVariance\": -1,\n \"MaximumVariance\": 23,\n \"MaximumVariancePct\": 0.086956521739130432,\n \"ServiceMetric\": 99.84,\n \"ServiceMetricType\": 2,\n \"ServiceParam1\": 80,\n \"ServiceParam2\": 20,\n \"ServiceParam3\": 0,\n \"ServiceParam4\": 0,\n \"ServiceParam5\": 0,\n \"ServiceMetricSuffix\": \"% \",\n \"ObservedServiceMetric\": 99.84\n },\n {\n \"SeqNo\": 48,\n \"Interval\": \"2025-05-05T21:30:00\",\n \"BaselineRequirements\": 9,\n \"AgentsInQueue\": 11,\n \"BaselineRequirementsVariance\": 2,\n \"BaselineRequirementsVariancePct\": 22.22,\n \"ForecastedContacts\": 10,\n \"ActualContacts\": 11,\n \"ForecastedAHT\": 376,\n \"ActualAHT\": 342,\n \"DiscretionaryRequirements\": 1.324,\n \"NonDiscretionaryRequirements\": 1.2570000000000001,\n \"TotalAdjustedRequirements\": 12,\n \"TotalAdjustedRequirementsVariance\": -1,\n \"MaximumVariance\": 23,\n \"MaximumVariancePct\": 0.086956521739130432,\n \"ServiceMetric\": 99.71,\n \"ServiceMetricType\": 2,\n \"ServiceParam1\": 80,\n \"ServiceParam2\": 20,\n \"ServiceParam3\": 0,\n \"ServiceParam4\": 0,\n \"ServiceParam5\": 0,\n \"ServiceMetricSuffix\": \"% \",\n \"ObservedServiceMetric\": 99.72\n },\n {\n \"SeqNo\": 92,\n \"Interval\": \"2025-05-05T21:45:00\",\n \"BaselineRequirements\": 8,\n \"AgentsInQueue\": 11,\n \"BaselineRequirementsVariance\": 3,\n \"BaselineRequirementsVariancePct\": 37.5,\n \"ForecastedContacts\": 9,\n \"ActualContacts\": 9,\n \"ForecastedAHT\": 394,\n \"ActualAHT\": 394,\n \"DiscretionaryRequirements\": 1.199,\n \"NonDiscretionaryRequirements\": 1.1320000000000001,\n \"TotalAdjustedRequirements\": 11,\n \"TotalAdjustedRequirementsVariance\": 0,\n \"MaximumVariance\": 23,\n \"MaximumVariancePct\": 0.13043478260869565,\n \"ServiceMetric\": 99.81,\n \"ServiceMetricType\": 2,\n \"ServiceParam1\": 80,\n \"ServiceParam2\": 20,\n \"ServiceParam3\": 0,\n \"ServiceParam4\": 0,\n \"ServiceParam5\": 0,\n \"ServiceMetricSuffix\": \"% \",\n \"ObservedServiceMetric\": 99.81\n },\n {\n \"SeqNo\": 93,\n \"Interval\": \"2025-05-05T22:00:00\",\n \"BaselineRequirements\": 10,\n \"AgentsInQueue\": 11,\n \"BaselineRequirementsVariance\": 1,\n \"BaselineRequirementsVariancePct\": 10,\n \"ForecastedContacts\": 11,\n \"ActualContacts\": 11,\n \"ForecastedAHT\": 490,\n \"ActualAHT\": 490,\n \"DiscretionaryRequirements\": 1.375,\n \"NonDiscretionaryRequirements\": 1.375,\n \"TotalAdjustedRequirements\": 13,\n \"TotalAdjustedRequirementsVariance\": -2,\n \"MaximumVariance\": 23,\n \"MaximumVariancePct\": 0.043478260869565216,\n \"ServiceMetric\": 96.04,\n \"ServiceMetricType\": 2,\n \"ServiceParam1\": 80,\n \"ServiceParam2\": 20,\n \"ServiceParam3\": 0,\n \"ServiceParam4\": 0,\n \"ServiceParam5\": 0,\n \"ServiceMetricSuffix\": \"% \",\n \"ObservedServiceMetric\": 96.04\n },\n {\n \"SeqNo\": 49,\n \"Interval\": \"2025-05-05T22:15:00\",\n \"BaselineRequirements\": 9,\n \"AgentsInQueue\": 10,\n \"BaselineRequirementsVariance\": 1,\n \"BaselineRequirementsVariancePct\": 11.11,\n \"ForecastedContacts\": 7,\n \"ActualContacts\": 7,\n \"ForecastedAHT\": 611,\n \"ActualAHT\": 611,\n \"DiscretionaryRequirements\": 1.2189999999999999,\n \"NonDiscretionaryRequirements\": 1.2189999999999999,\n \"TotalAdjustedRequirements\": 12,\n \"TotalAdjustedRequirementsVariance\": -2,\n \"MaximumVariance\": 23,\n \"MaximumVariancePct\": 0.043478260869565216,\n \"ServiceMetric\": 97.77,\n \"ServiceMetricType\": 2,\n \"ServiceParam1\": 80,\n \"ServiceParam2\": 20,\n \"ServiceParam3\": 0,\n \"ServiceParam4\": 0,\n \"ServiceParam5\": 0,\n \"ServiceMetricSuffix\": \"% \",\n \"ObservedServiceMetric\": 97.77\n },\n {\n \"SeqNo\": 94,\n \"Interval\": \"2025-05-05T22:30:00\",\n \"BaselineRequirements\": 12,\n \"AgentsInQueue\": 8,\n \"BaselineRequirementsVariance\": -4,\n \"BaselineRequirementsVariancePct\": -33.33,\n \"ForecastedContacts\": 12,\n \"ActualContacts\": 14,\n \"ForecastedAHT\": 513,\n \"ActualAHT\": 440,\n \"DiscretionaryRequirements\": 1.6239999999999999,\n \"NonDiscretionaryRequirements\": 1.557,\n \"TotalAdjustedRequirements\": 15,\n \"TotalAdjustedRequirementsVariance\": -7,\n \"MaximumVariance\": 23,\n \"MaximumVariancePct\": -0.17391304347826087,\n \"ServiceMetric\": 44.11,\n \"ServiceMetricType\": 2,\n \"ServiceParam1\": 80,\n \"ServiceParam2\": 20,\n \"ServiceParam3\": 0,\n \"ServiceParam4\": 0,\n \"ServiceParam5\": 0,\n \"ServiceMetricSuffix\": \"% \",\n \"ObservedServiceMetric\": 44.38\n },\n {\n \"SeqNo\": 50,\n \"Interval\": \"2025-05-05T22:45:00\",\n \"BaselineRequirements\": 10,\n \"AgentsInQueue\": 10,\n \"BaselineRequirementsVariance\": 0,\n \"BaselineRequirementsVariancePct\": 0,\n \"ForecastedContacts\": 7,\n \"ActualContacts\": 8,\n \"ForecastedAHT\": 663,\n \"ActualAHT\": 580,\n \"DiscretionaryRequirements\": 1.277,\n \"NonDiscretionaryRequirements\": 1.277,\n \"TotalAdjustedRequirements\": 12,\n \"TotalAdjustedRequirementsVariance\": -2,\n \"MaximumVariance\": 23,\n \"MaximumVariancePct\": 0,\n \"ServiceMetric\": 96.26,\n \"ServiceMetricType\": 2,\n \"ServiceParam1\": 80,\n \"ServiceParam2\": 20,\n \"ServiceParam3\": 0,\n \"ServiceParam4\": 0,\n \"ServiceParam5\": 0,\n \"ServiceMetricSuffix\": \"% \",\n \"ObservedServiceMetric\": 96.34\n },\n {\n \"SeqNo\": 95,\n \"Interval\": \"2025-05-05T23:00:00\",\n \"BaselineRequirements\": 12,\n \"AgentsInQueue\": 9,\n \"BaselineRequirementsVariance\": -3,\n \"BaselineRequirementsVariancePct\": -25,\n \"ForecastedContacts\": 10,\n \"ActualContacts\": 12,\n \"ForecastedAHT\": 510,\n \"ActualAHT\": 449,\n \"DiscretionaryRequirements\": 1.7559999999999998,\n \"NonDiscretionaryRequirements\": 1.6229999999999998,\n \"TotalAdjustedRequirements\": 16,\n \"TotalAdjustedRequirementsVariance\": -7,\n \"MaximumVariance\": 23,\n \"MaximumVariancePct\": -0.13043478260869565,\n \"ServiceMetric\": 86.86,\n \"ServiceMetricType\": 2,\n \"ServiceParam1\": 80,\n \"ServiceParam2\": 20,\n \"ServiceParam3\": 0,\n \"ServiceParam4\": 0,\n \"ServiceParam5\": 0,\n \"ServiceMetricSuffix\": \"% \",\n \"ObservedServiceMetric\": 83.05\n },\n {\n \"SeqNo\": 51,\n \"Interval\": \"2025-05-05T23:15:00\",\n \"BaselineRequirements\": 8,\n \"AgentsInQueue\": 8,\n \"BaselineRequirementsVariance\": 0,\n \"BaselineRequirementsVariancePct\": 0,\n \"ForecastedContacts\": 7,\n \"ActualContacts\": 8,\n \"ForecastedAHT\": 537,\n \"ActualAHT\": 482,\n \"DiscretionaryRequirements\": 1.0390000000000002,\n \"NonDiscretionaryRequirements\": 1.0390000000000002,\n \"TotalAdjustedRequirements\": 10,\n \"TotalAdjustedRequirementsVariance\": -2,\n \"MaximumVariance\": 23,\n \"MaximumVariancePct\": 0,\n \"ServiceMetric\": 93.7,\n \"ServiceMetricType\": 2,\n \"ServiceParam1\": 80,\n \"ServiceParam2\": 20,\n \"ServiceParam3\": 0,\n \"ServiceParam4\": 0,\n \"ServiceParam5\": 0,\n \"ServiceMetricSuffix\": \"% \",\n \"ObservedServiceMetric\": 92.96\n },\n {\n \"SeqNo\": 96,\n \"Interval\": \"2025-05-05T23:30:00\",\n \"BaselineRequirements\": 6,\n \"AgentsInQueue\": 8,\n \"BaselineRequirementsVariance\": 2,\n \"BaselineRequirementsVariancePct\": 33.33,\n \"ForecastedContacts\": 5,\n \"ActualContacts\": 6,\n \"ForecastedAHT\": 332,\n \"ActualAHT\": 323,\n \"DiscretionaryRequirements\": 0.83800000000000008,\n \"NonDiscretionaryRequirements\": 0.83800000000000008,\n \"TotalAdjustedRequirements\": 8,\n \"TotalAdjustedRequirementsVariance\": 0,\n \"MaximumVariance\": 23,\n \"MaximumVariancePct\": 0.086956521739130432,\n \"ServiceMetric\": 99.96,\n \"ServiceMetricType\": 2,\n \"ServiceParam1\": 80,\n \"ServiceParam2\": 20,\n \"ServiceParam3\": 0,\n \"ServiceParam4\": 0,\n \"ServiceParam5\": 0,\n \"ServiceMetricSuffix\": \"% \",\n \"ObservedServiceMetric\": 99.88\n },\n {\n \"SeqNo\": 52,\n \"Interval\": \"2025-05-05T23:45:00\",\n \"BaselineRequirements\": 4,\n \"AgentsInQueue\": 7,\n \"BaselineRequirementsVariance\": 3,\n \"BaselineRequirementsVariancePct\": 75,\n \"ForecastedContacts\": 4,\n \"ActualContacts\": 5,\n \"ForecastedAHT\": 293,\n \"ActualAHT\": 290,\n \"DiscretionaryRequirements\": 0.58200000000000007,\n \"NonDiscretionaryRequirements\": 0.58200000000000007,\n \"TotalAdjustedRequirements\": 5,\n \"TotalAdjustedRequirementsVariance\": 2,\n \"MaximumVariance\": 23,\n \"MaximumVariancePct\": 0.13043478260869565,\n \"ServiceMetric\": 99.98,\n \"ServiceMetricType\": 2,\n \"ServiceParam1\": 80,\n \"ServiceParam2\": 20,\n \"ServiceParam3\": 0,\n \"ServiceParam4\": 0,\n \"ServiceParam5\": 0,\n \"ServiceMetricSuffix\": \"% \",\n \"ObservedServiceMetric\": 99.91\n }\n ],\n \"StackTrace\": \"Stack trace here...\"\n}"}],"_postman_id":"14018696-f3e5-4189-b5a1-4fa8cf048340"},{"name":"PublishedScheduleCrossTrainingAnalysis","event":[{"listen":"prerequest","script":{"exec":[""],"type":"text/javascript","id":"682b606d-58df-413a-b1c4-920f78042a2b"}},{"listen":"test","script":{"exec":[""],"type":"text/javascript","id":"9e304016-8310-4acb-831f-dbfd5ad83fd6"}}],"id":"68230d1d-a108-448e-b090-e0fd89b9bf79","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","uuid":"b84ff569-a7b3-4988-bd55-48b451b07edb"}],"url":"{{envName}}/api/PublishedScheduleCrossTrainingAnalysis?activityId=2&scheduleDate=3/18/2024&timeZoneId=20&duration=1440&userId=1","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","PublishedScheduleCrossTrainingAnalysis"],"host":["{{envName}}"],"query":[{"description":{"content":"REQUIRED: ID defining the Activty Level. Use GET Activity to get a full list of all Activities or use 1 in this call to get data from all activity levels. The value of this parameter can be left blank/NULL to retreive all activity level data.
\n","type":"text/plain"},"key":"activityId","value":"2"},{"description":{"content":"REQUIRED: Date of the schedule you want to analyze.
\n","type":"text/plain"},"key":"scheduleDate","value":"3/18/2024"},{"description":{"content":"REQUIRED: Timezone code in which to format the data. Expects integer value or null. Use GET TimeZone for a list of all TimeZone codes.
\n","type":"text/plain"},"key":"timeZoneId","value":"20"},{"description":{"content":"REQUIRED: The duration of time you want to view in minutes. 1440 = 1 day
\n","type":"text/plain"},"key":"duration","value":"1440"},{"description":{"content":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList
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Success, Tier 1 support, Sales Email, Sales Chat, Outbound \",\n \"PublishScheduleAuditTypeId\": 1,\n \"PublishAuditTypeDescription\": \"Published\"\n },\n {\n \"PublishedAuditId\": 402,\n \"AgentId\": 541,\n \"ScheduleWeek\": \"2024-04-22T00:00:00\",\n \"Comments\": \"April 2024\",\n \"PublishDate\": \"2024-03-05T22:31:01.913\",\n \"AgentName\": \"Tritten, Thomas \",\n \"Members\": \"Site 1 - Dallas, TX, Customer Program Service, Multimedia Sales, Billing, New Customer Sales, Customer Success, Tier 1 support, Sales Email, Sales Chat, Outbound \",\n \"PublishScheduleAuditTypeId\": 1,\n \"PublishAuditTypeDescription\": \"Published\"\n },\n {\n \"PublishedAuditId\": 401,\n \"AgentId\": 541,\n \"ScheduleWeek\": \"2024-04-15T00:00:00\",\n \"Comments\": \"April 2024\",\n \"PublishDate\": \"2024-03-05T22:27:21.257\",\n \"AgentName\": \"Tritten, Thomas \",\n \"Members\": \"Site 1 - Dallas, TX, Customer Program Service, Multimedia Sales, Billing, New Customer Sales, Customer Success, Tier 1 support, Sales Email, Sales Chat, Outbound \",\n \"PublishScheduleAuditTypeId\": 1,\n \"PublishAuditTypeDescription\": \"Published\"\n },\n {\n \"PublishedAuditId\": 400,\n \"AgentId\": 541,\n \"ScheduleWeek\": \"2024-04-01T00:00:00\",\n \"Comments\": \"April 2024\",\n \"PublishDate\": \"2024-03-05T22:25:40.843\",\n \"AgentName\": \"Tritten, Thomas \",\n \"Members\": \"Site 1 - Dallas, TX, Customer Program Service, Multimedia Sales, Billing, New Customer Sales, Customer Success, Tier 1 support, Sales Email, Sales Chat, Outbound \",\n \"PublishScheduleAuditTypeId\": 1,\n \"PublishAuditTypeDescription\": \"Published\"\n },\n {\n \"PublishedAuditId\": 399,\n \"AgentId\": 541,\n \"ScheduleWeek\": \"2024-04-08T00:00:00\",\n \"Comments\": \"April 2024\",\n \"PublishDate\": \"2024-03-05T22:25:16.113\",\n \"AgentName\": \"Tritten, Thomas \",\n \"Members\": \"Site 1 - Dallas, TX, Customer Program Service, Multimedia Sales, Billing, New Customer Sales, Customer Success, Tier 1 support, Sales Email, Sales Chat, Outbound \",\n \"PublishScheduleAuditTypeId\": 1,\n \"PublishAuditTypeDescription\": \"Published\"\n },\n {\n \"PublishedAuditId\": 398,\n \"AgentId\": 541,\n \"ScheduleWeek\": \"2024-03-25T00:00:00\",\n \"Comments\": \"March 2024\",\n \"PublishDate\": \"2024-02-01T09:01:52.41\",\n \"AgentName\": \"Tritten, Thomas \",\n \"Members\": \"Site 1 - Dallas, TX, Customer Program Service, Multimedia Sales, Billing, New Customer Sales, Customer Success, Tier 1 support, Sales Email, Sales Chat, Outbound \",\n \"PublishScheduleAuditTypeId\": 1,\n \"PublishAuditTypeDescription\": \"Published\"\n },\n {\n \"PublishedAuditId\": 397,\n \"AgentId\": 541,\n \"ScheduleWeek\": \"2024-03-18T00:00:00\",\n \"Comments\": \"March 2024\",\n \"PublishDate\": \"2024-02-01T09:00:02.92\",\n \"AgentName\": \"Tritten, Thomas \",\n \"Members\": \"Site 1 - Dallas, TX, Customer Program Service, Multimedia Sales, Billing, New Customer Sales, Customer Success, Tier 1 support, Sales Email, Sales Chat, 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\"PublishScheduleAuditTypeId\": 1,\n \"PublishAuditTypeDescription\": \"Published\"\n },\n {\n \"PublishedAuditId\": 394,\n \"AgentId\": 541,\n \"ScheduleWeek\": \"2024-02-26T00:00:00\",\n \"Comments\": \"Feb 24\",\n \"PublishDate\": \"2024-01-03T06:08:53.02\",\n \"AgentName\": \"Tritten, Thomas \",\n \"Members\": \"Site 1 - Dallas, TX, Customer Program Service, Multimedia Sales, Billing, New Customer Sales, Customer Success, Tier 1 support, Sales Email, Sales Chat, Outbound \",\n \"PublishScheduleAuditTypeId\": 1,\n \"PublishAuditTypeDescription\": \"Published\"\n },\n {\n \"PublishedAuditId\": 393,\n \"AgentId\": 541,\n \"ScheduleWeek\": \"2024-02-19T00:00:00\",\n \"Comments\": \"Feb 2024\",\n \"PublishDate\": \"2024-01-03T06:04:21.303\",\n \"AgentName\": \"Tritten, Thomas \",\n \"Members\": \"Site 1 - Dallas, TX, Customer Program Service, Multimedia Sales, Billing, New Customer Sales, Customer Success, Tier 1 support, Sales Email, Sales Chat, Outbound \",\n \"PublishScheduleAuditTypeId\": 1,\n \"PublishAuditTypeDescription\": \"Published\"\n },\n {\n \"PublishedAuditId\": 392,\n \"AgentId\": 541,\n \"ScheduleWeek\": \"2024-02-12T00:00:00\",\n \"Comments\": \"Feb 2024\",\n \"PublishDate\": \"2024-01-03T06:02:40.86\",\n \"AgentName\": \"Tritten, Thomas \",\n \"Members\": \"Site 1 - Dallas, TX, Customer Program Service, Multimedia Sales, Billing, New Customer Sales, Customer Success, Tier 1 support, Sales Email, Sales Chat, Outbound \",\n \"PublishScheduleAuditTypeId\": 1,\n \"PublishAuditTypeDescription\": \"Published\"\n },\n {\n \"PublishedAuditId\": 391,\n \"AgentId\": 541,\n \"ScheduleWeek\": \"2024-02-05T00:00:00\",\n \"Comments\": \"Feb 2024\",\n \"PublishDate\": \"2024-01-03T06:00:54.403\",\n \"AgentName\": \"Tritten, Thomas \",\n \"Members\": \"Site 1 - Dallas, TX, Customer Program Service, Multimedia Sales, Billing, New Customer Sales, Customer Success, Tier 1 support, Sales Email, Sales Chat, Outbound \",\n \"PublishScheduleAuditTypeId\": 1,\n \"PublishAuditTypeDescription\": \"Published\"\n },\n {\n \"PublishedAuditId\": 390,\n \"AgentId\": 541,\n \"ScheduleWeek\": \"2024-01-03T05:38:26.743\",\n \"Comments\": null,\n \"PublishDate\": \"2024-01-03T05:38:26.743\",\n \"AgentName\": \"Tritten, Thomas \",\n \"Members\": null,\n \"PublishScheduleAuditTypeId\": 2,\n \"PublishAuditTypeDescription\": \"Un-published\"\n },\n {\n \"PublishedAuditId\": 389,\n \"AgentId\": 541,\n \"ScheduleWeek\": \"2024-01-03T05:38:21.917\",\n \"Comments\": null,\n \"PublishDate\": \"2024-01-03T05:38:21.917\",\n \"AgentName\": \"Tritten, Thomas \",\n \"Members\": null,\n \"PublishScheduleAuditTypeId\": 2,\n \"PublishAuditTypeDescription\": \"Un-published\"\n },\n {\n \"PublishedAuditId\": 388,\n \"AgentId\": 541,\n \"ScheduleWeek\": \"2024-01-03T05:38:16.017\",\n \"Comments\": null,\n \"PublishDate\": \"2024-01-03T05:38:16.017\",\n \"AgentName\": \"Tritten, Thomas \",\n \"Members\": null,\n \"PublishScheduleAuditTypeId\": 2,\n \"PublishAuditTypeDescription\": \"Un-published\"\n },\n {\n \"PublishedAuditId\": 387,\n \"AgentId\": 541,\n \"ScheduleWeek\": \"2024-01-03T05:38:11.177\",\n \"Comments\": null,\n \"PublishDate\": \"2024-01-03T05:38:11.177\",\n \"AgentName\": \"Tritten, Thomas \",\n \"Members\": null,\n \"PublishScheduleAuditTypeId\": 2,\n \"PublishAuditTypeDescription\": \"Un-published\"\n },\n {\n \"PublishedAuditId\": 386,\n \"AgentId\": 541,\n \"ScheduleWeek\": \"2024-01-03T05:38:05.82\",\n \"Comments\": null,\n \"PublishDate\": \"2024-01-03T05:38:05.82\",\n \"AgentName\": \"Tritten, Thomas \",\n \"Members\": null,\n \"PublishScheduleAuditTypeId\": 2,\n \"PublishAuditTypeDescription\": \"Un-published\"\n },\n {\n \"PublishedAuditId\": 385,\n \"AgentId\": 541,\n \"ScheduleWeek\": \"2024-01-03T05:37:59.727\",\n \"Comments\": null,\n \"PublishDate\": \"2024-01-03T05:37:59.727\",\n \"AgentName\": \"Tritten, Thomas \",\n \"Members\": null,\n \"PublishScheduleAuditTypeId\": 2,\n \"PublishAuditTypeDescription\": \"Un-published\"\n },\n {\n \"PublishedAuditId\": 384,\n \"AgentId\": 541,\n \"ScheduleWeek\": \"2024-01-03T05:37:54.01\",\n \"Comments\": null,\n \"PublishDate\": \"2024-01-03T05:37:54.01\",\n \"AgentName\": \"Tritten, Thomas \",\n \"Members\": null,\n \"PublishScheduleAuditTypeId\": 2,\n \"PublishAuditTypeDescription\": \"Un-published\"\n },\n {\n \"PublishedAuditId\": 383,\n \"AgentId\": 541,\n \"ScheduleWeek\": \"2024-01-03T05:37:46.857\",\n \"Comments\": null,\n \"PublishDate\": \"2024-01-03T05:37:46.857\",\n \"AgentName\": \"Tritten, Thomas \",\n \"Members\": null,\n \"PublishScheduleAuditTypeId\": 2,\n \"PublishAuditTypeDescription\": \"Un-published\"\n },\n {\n \"PublishedAuditId\": 382,\n \"AgentId\": 541,\n \"ScheduleWeek\": \"2024-01-03T05:37:39.773\",\n \"Comments\": null,\n \"PublishDate\": \"2024-01-03T05:37:39.773\",\n \"AgentName\": \"Tritten, Thomas \",\n \"Members\": null,\n \"PublishScheduleAuditTypeId\": 2,\n \"PublishAuditTypeDescription\": \"Un-published\"\n },\n {\n \"PublishedAuditId\": 381,\n \"AgentId\": 541,\n \"ScheduleWeek\": \"2024-01-03T05:37:28.077\",\n \"Comments\": null,\n \"PublishDate\": \"2024-01-03T05:37:28.077\",\n \"AgentName\": \"Tritten, Thomas \",\n \"Members\": null,\n \"PublishScheduleAuditTypeId\": 2,\n \"PublishAuditTypeDescription\": \"Un-published\"\n },\n {\n \"PublishedAuditId\": 380,\n \"AgentId\": 541,\n \"ScheduleWeek\": \"2024-01-03T05:37:21.973\",\n \"Comments\": null,\n \"PublishDate\": \"2024-01-03T05:37:21.973\",\n \"AgentName\": \"Tritten, Thomas \",\n \"Members\": null,\n \"PublishScheduleAuditTypeId\": 2,\n \"PublishAuditTypeDescription\": \"Un-published\"\n },\n {\n \"PublishedAuditId\": 379,\n \"AgentId\": 541,\n \"ScheduleWeek\": \"2024-01-03T05:37:16.883\",\n \"Comments\": null,\n \"PublishDate\": \"2024-01-03T05:37:16.883\",\n \"AgentName\": \"Tritten, Thomas \",\n \"Members\": null,\n \"PublishScheduleAuditTypeId\": 2,\n \"PublishAuditTypeDescription\": \"Un-published\"\n },\n {\n \"PublishedAuditId\": 378,\n \"AgentId\": 541,\n \"ScheduleWeek\": \"2024-01-03T05:37:09.88\",\n \"Comments\": null,\n \"PublishDate\": \"2024-01-03T05:37:09.88\",\n \"AgentName\": \"Tritten, Thomas \",\n \"Members\": null,\n \"PublishScheduleAuditTypeId\": 2,\n \"PublishAuditTypeDescription\": \"Un-published\"\n },\n {\n \"PublishedAuditId\": 377,\n \"AgentId\": 541,\n \"ScheduleWeek\": \"2024-01-03T05:37:03.977\",\n \"Comments\": null,\n \"PublishDate\": \"2024-01-03T05:37:03.977\",\n \"AgentName\": \"Tritten, Thomas \",\n \"Members\": null,\n \"PublishScheduleAuditTypeId\": 2,\n \"PublishAuditTypeDescription\": \"Un-published\"\n },\n {\n \"PublishedAuditId\": 376,\n \"AgentId\": 541,\n \"ScheduleWeek\": \"2024-01-03T05:36:57.743\",\n \"Comments\": null,\n \"PublishDate\": \"2024-01-03T05:36:57.743\",\n \"AgentName\": \"Tritten, Thomas \",\n \"Members\": null,\n \"PublishScheduleAuditTypeId\": 2,\n \"PublishAuditTypeDescription\": \"Un-published\"\n },\n {\n \"PublishedAuditId\": 375,\n \"AgentId\": 541,\n \"ScheduleWeek\": \"2024-01-03T05:36:52.397\",\n \"Comments\": null,\n \"PublishDate\": \"2024-01-03T05:36:52.397\",\n \"AgentName\": \"Tritten, Thomas \",\n \"Members\": null,\n \"PublishScheduleAuditTypeId\": 2,\n \"PublishAuditTypeDescription\": \"Un-published\"\n },\n {\n \"PublishedAuditId\": 374,\n \"AgentId\": 541,\n \"ScheduleWeek\": \"2024-01-03T05:36:46.047\",\n \"Comments\": null,\n \"PublishDate\": \"2024-01-03T05:36:46.047\",\n \"AgentName\": \"Tritten, Thomas \",\n \"Members\": null,\n \"PublishScheduleAuditTypeId\": 2,\n \"PublishAuditTypeDescription\": \"Un-published\"\n },\n {\n \"PublishedAuditId\": 373,\n \"AgentId\": 541,\n \"ScheduleWeek\": \"2024-01-03T05:36:40.57\",\n \"Comments\": null,\n \"PublishDate\": \"2024-01-03T05:36:40.57\",\n \"AgentName\": \"Tritten, Thomas \",\n \"Members\": null,\n 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\"ScheduleWeek\": \"2022-11-07T00:00:00\",\n \"Comments\": \"Using assigned templates to generate optimized schedules. \",\n \"PublishDate\": \"2023-02-14T15:21:05.187\",\n \"AgentName\": \"Account, Service \",\n \"Members\": null,\n \"PublishScheduleAuditTypeId\": 2,\n \"PublishAuditTypeDescription\": \"Un-published\"\n },\n {\n \"PublishedAuditId\": 239,\n \"AgentId\": 1,\n \"ScheduleWeek\": \"2022-10-31T00:00:00\",\n \"Comments\": \"Using assigned templates to generate optimized schedules. \",\n \"PublishDate\": \"2023-02-14T15:18:28.873\",\n \"AgentName\": \"Account, Service \",\n \"Members\": null,\n \"PublishScheduleAuditTypeId\": 2,\n \"PublishAuditTypeDescription\": \"Un-published\"\n },\n {\n \"PublishedAuditId\": 238,\n \"AgentId\": 1,\n \"ScheduleWeek\": \"2022-10-24T00:00:00\",\n \"Comments\": \"Using assigned templates to generate optimized schedules. \",\n \"PublishDate\": \"2023-02-14T15:10:09.397\",\n \"AgentName\": \"Account, Service \",\n \"Members\": null,\n \"PublishScheduleAuditTypeId\": 2,\n \"PublishAuditTypeDescription\": \"Un-published\"\n },\n {\n \"PublishedAuditId\": 237,\n \"AgentId\": 1,\n \"ScheduleWeek\": \"2022-10-17T00:00:00\",\n \"Comments\": \"Using assigned templates to generate optimized schedules. \",\n \"PublishDate\": \"2023-02-14T15:08:32.857\",\n \"AgentName\": \"Account, Service \",\n \"Members\": null,\n \"PublishScheduleAuditTypeId\": 2,\n \"PublishAuditTypeDescription\": \"Un-published\"\n },\n {\n \"PublishedAuditId\": 236,\n \"AgentId\": 1,\n \"ScheduleWeek\": \"2022-10-10T00:00:00\",\n \"Comments\": \"Using assigned templates to generate optimized schedules. \",\n \"PublishDate\": \"2023-02-14T15:06:29.537\",\n \"AgentName\": \"Account, Service \",\n \"Members\": null,\n \"PublishScheduleAuditTypeId\": 2,\n \"PublishAuditTypeDescription\": \"Un-published\"\n },\n {\n \"PublishedAuditId\": 235,\n \"AgentId\": 1,\n \"ScheduleWeek\": \"2022-10-03T00:00:00\",\n \"Comments\": \"Using assigned templates to generate optimized schedules. \",\n \"PublishDate\": \"2023-02-14T15:04:40.707\",\n \"AgentName\": \"Account, Service \",\n \"Members\": null,\n \"PublishScheduleAuditTypeId\": 2,\n \"PublishAuditTypeDescription\": \"Un-published\"\n },\n {\n \"PublishedAuditId\": 234,\n \"AgentId\": 1,\n \"ScheduleWeek\": \"2022-09-26T00:00:00\",\n \"Comments\": \"Using assigned templates to generate optimized schedules. \",\n \"PublishDate\": \"2023-02-14T15:03:05.507\",\n \"AgentName\": \"Account, Service \",\n \"Members\": null,\n \"PublishScheduleAuditTypeId\": 2,\n \"PublishAuditTypeDescription\": \"Un-published\"\n },\n {\n \"PublishedAuditId\": 233,\n \"AgentId\": 1,\n \"ScheduleWeek\": \"2022-09-19T00:00:00\",\n \"Comments\": \"Using assigned templates to generate optimized schedules. \",\n \"PublishDate\": \"2023-02-14T15:01:15.63\",\n \"AgentName\": \"Account, Service \",\n \"Members\": null,\n \"PublishScheduleAuditTypeId\": 2,\n \"PublishAuditTypeDescription\": \"Un-published\"\n },\n {\n \"PublishedAuditId\": 232,\n \"AgentId\": 1,\n \"ScheduleWeek\": \"2022-09-12T00:00:00\",\n \"Comments\": \"Using assigned templates to generate optimized schedules. \",\n \"PublishDate\": \"2023-02-14T14:59:23.043\",\n \"AgentName\": \"Account, Service \",\n \"Members\": null,\n \"PublishScheduleAuditTypeId\": 2,\n \"PublishAuditTypeDescription\": \"Un-published\"\n },\n {\n \"PublishedAuditId\": 231,\n \"AgentId\": 1,\n \"ScheduleWeek\": \"2022-09-05T00:00:00\",\n \"Comments\": \"Using assigned templates to generate optimized schedules. \",\n \"PublishDate\": \"2023-02-14T14:56:46.203\",\n \"AgentName\": \"Account, Service \",\n \"Members\": null,\n \"PublishScheduleAuditTypeId\": 2,\n \"PublishAuditTypeDescription\": \"Un-published\"\n },\n {\n \"PublishedAuditId\": 230,\n \"AgentId\": 1,\n \"ScheduleWeek\": \"2023-03-13T00:00:00\",\n \"Comments\": \"Using assigned templates to generate optimized schedules. \",\n \"PublishDate\": \"2023-02-14T14:38:19.843\",\n \"AgentName\": \"Account, Service \",\n \"Members\": null,\n \"PublishScheduleAuditTypeId\": 2,\n \"PublishAuditTypeDescription\": \"Un-published\"\n },\n {\n \"PublishedAuditId\": 229,\n \"AgentId\": 1,\n \"ScheduleWeek\": \"2023-03-06T00:00:00\",\n \"Comments\": \"Using assigned templates to generate optimized schedules. \",\n \"PublishDate\": \"2023-02-14T14:28:46.74\",\n \"AgentName\": \"Account, Service \",\n \"Members\": null,\n \"PublishScheduleAuditTypeId\": 2,\n \"PublishAuditTypeDescription\": \"Un-published\"\n },\n {\n \"PublishedAuditId\": 228,\n \"AgentId\": 1,\n \"ScheduleWeek\": \"2023-02-27T00:00:00\",\n \"Comments\": \"Using assigned templates to generate optimized schedules. \",\n \"PublishDate\": \"2023-02-14T14:27:05.223\",\n \"AgentName\": \"Account, Service \",\n \"Members\": null,\n \"PublishScheduleAuditTypeId\": 2,\n \"PublishAuditTypeDescription\": \"Un-published\"\n },\n {\n \"PublishedAuditId\": 227,\n \"AgentId\": 1,\n \"ScheduleWeek\": \"2023-02-20T00:00:00\",\n \"Comments\": \"Using assigned templates to generate optimized schedules. \",\n \"PublishDate\": \"2023-02-14T14:24:09.047\",\n \"AgentName\": \"Account, Service \",\n \"Members\": null,\n \"PublishScheduleAuditTypeId\": 2,\n \"PublishAuditTypeDescription\": \"Un-published\"\n },\n {\n \"PublishedAuditId\": 226,\n \"AgentId\": 1,\n \"ScheduleWeek\": \"2023-02-13T00:00:00\",\n \"Comments\": \"Using assigned templates to generate optimized schedules. \",\n \"PublishDate\": \"2023-02-14T14:22:20.65\",\n \"AgentName\": \"Account, Service \",\n \"Members\": null,\n \"PublishScheduleAuditTypeId\": 2,\n \"PublishAuditTypeDescription\": \"Un-published\"\n },\n {\n \"PublishedAuditId\": 225,\n \"AgentId\": 1,\n \"ScheduleWeek\": \"2023-01-30T00:00:00\",\n \"Comments\": \"Using assigned templates to generate optimized schedules. \",\n \"PublishDate\": \"2023-02-14T14:20:13.15\",\n \"AgentName\": \"Account, Service \",\n \"Members\": null,\n \"PublishScheduleAuditTypeId\": 2,\n \"PublishAuditTypeDescription\": \"Un-published\"\n },\n {\n \"PublishedAuditId\": 224,\n \"AgentId\": 1,\n \"ScheduleWeek\": \"2023-01-23T00:00:00\",\n \"Comments\": \"Using assigned templates to generate optimized schedules. \",\n \"PublishDate\": \"2023-02-14T14:17:39.19\",\n \"AgentName\": \"Account, Service \",\n \"Members\": null,\n \"PublishScheduleAuditTypeId\": 2,\n \"PublishAuditTypeDescription\": \"Un-published\"\n },\n {\n \"PublishedAuditId\": 223,\n \"AgentId\": 1,\n \"ScheduleWeek\": \"2023-01-09T00:00:00\",\n \"Comments\": \"Using assigned templates to generate optimized schedules. \",\n \"PublishDate\": \"2023-02-14T14:16:04.413\",\n \"AgentName\": \"Account, Service \",\n \"Members\": null,\n \"PublishScheduleAuditTypeId\": 2,\n \"PublishAuditTypeDescription\": \"Un-published\"\n },\n {\n \"PublishedAuditId\": 222,\n \"AgentId\": 1,\n \"ScheduleWeek\": \"2023-01-02T00:00:00\",\n \"Comments\": \"Using assigned templates to generate optimized schedules. \",\n \"PublishDate\": \"2023-02-14T14:14:23.93\",\n \"AgentName\": \"Account, Service \",\n \"Members\": null,\n \"PublishScheduleAuditTypeId\": 2,\n \"PublishAuditTypeDescription\": \"Un-published\"\n },\n {\n \"PublishedAuditId\": 221,\n \"AgentId\": 1,\n \"ScheduleWeek\": \"2022-08-29T00:00:00\",\n \"Comments\": \"Using assigned templates to generate optimized schedules.\",\n \"PublishDate\": \"2023-02-14T13:55:36.297\",\n \"AgentName\": \"Account, Service \",\n \"Members\": null,\n \"PublishScheduleAuditTypeId\": 2,\n \"PublishAuditTypeDescription\": \"Un-published\"\n },\n {\n \"PublishedAuditId\": 220,\n \"AgentId\": 1,\n \"ScheduleWeek\": \"2022-08-22T00:00:00\",\n \"Comments\": \"Using assigned templates to generate optimized schedules.\",\n \"PublishDate\": \"2023-02-14T13:51:50.533\",\n \"AgentName\": \"Account, Service \",\n \"Members\": null,\n \"PublishScheduleAuditTypeId\": 2,\n \"PublishAuditTypeDescription\": \"Un-published\"\n },\n {\n \"PublishedAuditId\": 219,\n \"AgentId\": 1,\n \"ScheduleWeek\": \"2022-08-15T00:00:00\",\n \"Comments\": \"Using assigned templates to generate optimized schedules.\",\n \"PublishDate\": \"2023-02-14T13:50:25.067\",\n \"AgentName\": \"Account, Service \",\n \"Members\": null,\n \"PublishScheduleAuditTypeId\": 2,\n \"PublishAuditTypeDescription\": \"Un-published\"\n },\n {\n \"PublishedAuditId\": 218,\n \"AgentId\": 1,\n \"ScheduleWeek\": \"2022-08-08T00:00:00\",\n \"Comments\": \"Using assigned templates to generate optimized schedules.\",\n \"PublishDate\": \"2023-02-14T13:48:12.693\",\n \"AgentName\": \"Account, Service \",\n \"Members\": null,\n \"PublishScheduleAuditTypeId\": 2,\n \"PublishAuditTypeDescription\": \"Un-published\"\n },\n {\n \"PublishedAuditId\": 217,\n \"AgentId\": 1,\n \"ScheduleWeek\": \"2022-08-01T00:00:00\",\n \"Comments\": \"Using assigned templates to generate optimized schedules.\",\n \"PublishDate\": \"2023-02-14T13:45:00.22\",\n \"AgentName\": \"Account, Service \",\n \"Members\": null,\n \"PublishScheduleAuditTypeId\": 2,\n \"PublishAuditTypeDescription\": \"Un-published\"\n },\n {\n \"PublishedAuditId\": 216,\n \"AgentId\": 1,\n \"ScheduleWeek\": \"2022-07-25T00:00:00\",\n \"Comments\": \"Using assigned templates to generate optimized schedules.\",\n \"PublishDate\": \"2023-02-14T13:43:00.757\",\n \"AgentName\": \"Account, Service \",\n \"Members\": null,\n \"PublishScheduleAuditTypeId\": 2,\n \"PublishAuditTypeDescription\": \"Un-published\"\n },\n {\n \"PublishedAuditId\": 215,\n \"AgentId\": 1,\n \"ScheduleWeek\": \"2022-07-18T00:00:00\",\n \"Comments\": \"Using assigned templates to generate optimized schedules.\",\n \"PublishDate\": \"2023-02-14T13:41:13.877\",\n \"AgentName\": \"Account, Service \",\n \"Members\": null,\n \"PublishScheduleAuditTypeId\": 2,\n \"PublishAuditTypeDescription\": \"Un-published\"\n },\n {\n \"PublishedAuditId\": 214,\n \"AgentId\": 1,\n \"ScheduleWeek\": \"2022-07-11T00:00:00\",\n \"Comments\": \"Using assigned templates to generate optimized schedules.\",\n \"PublishDate\": \"2023-02-14T12:59:35.113\",\n \"AgentName\": \"Account, Service \",\n \"Members\": null,\n \"PublishScheduleAuditTypeId\": 2,\n \"PublishAuditTypeDescription\": \"Un-published\"\n },\n {\n \"PublishedAuditId\": 213,\n \"AgentId\": 1,\n \"ScheduleWeek\": \"2022-07-04T00:00:00\",\n \"Comments\": \"Using assigned templates to generate optimized schedules.\",\n \"PublishDate\": \"2023-02-14T12:57:30.563\",\n \"AgentName\": \"Account, Service \",\n \"Members\": null,\n \"PublishScheduleAuditTypeId\": 2,\n \"PublishAuditTypeDescription\": \"Un-published\"\n },\n {\n \"PublishedAuditId\": 212,\n \"AgentId\": 1,\n \"ScheduleWeek\": \"2022-06-27T00:00:00\",\n \"Comments\": \"Using assigned templates to generate optimized schedules. \",\n \"PublishDate\": \"2023-02-14T12:51:42.217\",\n \"AgentName\": \"Account, Service \",\n \"Members\": null,\n \"PublishScheduleAuditTypeId\": 2,\n \"PublishAuditTypeDescription\": \"Un-published\"\n },\n {\n \"PublishedAuditId\": 211,\n \"AgentId\": 1,\n \"ScheduleWeek\": \"2022-06-20T00:00:00\",\n \"Comments\": \"Using assigned templates to generate optimized schedules. \",\n \"PublishDate\": \"2023-02-14T12:47:10.94\",\n \"AgentName\": \"Account, Service \",\n \"Members\": null,\n \"PublishScheduleAuditTypeId\": 2,\n \"PublishAuditTypeDescription\": \"Un-published\"\n },\n {\n \"PublishedAuditId\": 210,\n \"AgentId\": 1,\n \"ScheduleWeek\": \"2022-06-13T00:00:00\",\n \"Comments\": \"Using assigned templates to generate optimized schedules. \",\n \"PublishDate\": \"2023-02-14T12:42:29.81\",\n \"AgentName\": \"Account, Service \",\n \"Members\": null,\n \"PublishScheduleAuditTypeId\": 2,\n \"PublishAuditTypeDescription\": \"Un-published\"\n },\n {\n \"PublishedAuditId\": 209,\n \"AgentId\": 1,\n \"ScheduleWeek\": \"2022-06-06T00:00:00\",\n \"Comments\": \"Using assigned templates to generate optimized schedules. \",\n \"PublishDate\": \"2023-02-14T12:40:09.483\",\n \"AgentName\": \"Account, Service \",\n \"Members\": null,\n \"PublishScheduleAuditTypeId\": 2,\n \"PublishAuditTypeDescription\": \"Un-published\"\n },\n {\n \"PublishedAuditId\": 208,\n \"AgentId\": 1,\n \"ScheduleWeek\": \"2022-05-30T00:00:00\",\n \"Comments\": \"Using assigned templates to generate optimized schedules.\",\n \"PublishDate\": \"2023-02-14T10:22:12.15\",\n \"AgentName\": \"Account, Service \",\n \"Members\": null,\n \"PublishScheduleAuditTypeId\": 2,\n \"PublishAuditTypeDescription\": \"Un-published\"\n },\n {\n \"PublishedAuditId\": 207,\n \"AgentId\": 1,\n \"ScheduleWeek\": \"2022-05-23T00:00:00\",\n \"Comments\": \"Using assigned templates to generate optimized schedules.\",\n \"PublishDate\": \"2023-02-14T10:20:21.787\",\n \"AgentName\": \"Account, Service \",\n \"Members\": null,\n \"PublishScheduleAuditTypeId\": 2,\n \"PublishAuditTypeDescription\": \"Un-published\"\n },\n {\n \"PublishedAuditId\": 206,\n \"AgentId\": 1,\n \"ScheduleWeek\": \"2022-05-16T00:00:00\",\n \"Comments\": \"Using assigned templates to generate optimized schedules.\",\n \"PublishDate\": \"2023-02-14T10:18:32.243\",\n \"AgentName\": \"Account, Service \",\n \"Members\": null,\n \"PublishScheduleAuditTypeId\": 2,\n \"PublishAuditTypeDescription\": \"Un-published\"\n },\n {\n \"PublishedAuditId\": 205,\n \"AgentId\": 1,\n \"ScheduleWeek\": \"2022-05-09T00:00:00\",\n \"Comments\": \"Using assigned templates to generate optimized schedules.\",\n \"PublishDate\": \"2023-02-14T10:16:56.367\",\n \"AgentName\": \"Account, Service \",\n \"Members\": null,\n \"PublishScheduleAuditTypeId\": 2,\n \"PublishAuditTypeDescription\": \"Un-published\"\n },\n {\n \"PublishedAuditId\": 204,\n \"AgentId\": 1,\n \"ScheduleWeek\": \"2022-05-02T00:00:00\",\n \"Comments\": \"Using assigned templates to generate optimized schedules.\",\n \"PublishDate\": \"2023-02-14T10:15:24.71\",\n \"AgentName\": \"Account, Service \",\n \"Members\": null,\n \"PublishScheduleAuditTypeId\": 2,\n \"PublishAuditTypeDescription\": \"Un-published\"\n },\n {\n \"PublishedAuditId\": 203,\n \"AgentId\": 1,\n \"ScheduleWeek\": \"2022-04-25T00:00:00\",\n \"Comments\": \"Using assigned templates to generate optimized schedules. \",\n \"PublishDate\": \"2023-02-14T10:03:44.537\",\n \"AgentName\": \"Account, Service \",\n \"Members\": null,\n \"PublishScheduleAuditTypeId\": 2,\n \"PublishAuditTypeDescription\": \"Un-published\"\n },\n {\n \"PublishedAuditId\": 202,\n \"AgentId\": 1,\n \"ScheduleWeek\": \"2022-04-18T00:00:00\",\n \"Comments\": \"Using assigned templates to generate optimized schedules. \",\n \"PublishDate\": \"2023-02-14T10:01:58.72\",\n \"AgentName\": \"Account, Service \",\n \"Members\": null,\n \"PublishScheduleAuditTypeId\": 2,\n \"PublishAuditTypeDescription\": \"Un-published\"\n },\n {\n \"PublishedAuditId\": 201,\n \"AgentId\": 1,\n \"ScheduleWeek\": \"2022-04-11T00:00:00\",\n \"Comments\": \"Using assigned templates to generate optimized schedules. \",\n \"PublishDate\": \"2023-02-14T10:00:34.527\",\n \"AgentName\": \"Account, Service \",\n \"Members\": null,\n \"PublishScheduleAuditTypeId\": 2,\n \"PublishAuditTypeDescription\": \"Un-published\"\n },\n {\n \"PublishedAuditId\": 200,\n \"AgentId\": 1,\n \"ScheduleWeek\": \"2022-04-04T00:00:00\",\n \"Comments\": \"Using assigned templates to generate optimized schedules. \",\n \"PublishDate\": \"2023-02-14T09:55:46.86\",\n \"AgentName\": \"Account, Service \",\n \"Members\": null,\n \"PublishScheduleAuditTypeId\": 2,\n \"PublishAuditTypeDescription\": \"Un-published\"\n },\n {\n \"PublishedAuditId\": 199,\n \"AgentId\": 1,\n \"ScheduleWeek\": \"2022-03-28T00:00:00\",\n \"Comments\": \"Using assigned templates to generate optimized schedules. \",\n \"PublishDate\": \"2023-02-14T09:51:32.697\",\n \"AgentName\": \"Account, Service \",\n \"Members\": null,\n \"PublishScheduleAuditTypeId\": 2,\n \"PublishAuditTypeDescription\": \"Un-published\"\n },\n {\n \"PublishedAuditId\": 198,\n \"AgentId\": 1,\n \"ScheduleWeek\": \"2022-03-21T00:00:00\",\n \"Comments\": \"Using assigned templates to generate optimized schedules. \",\n \"PublishDate\": \"2023-02-14T09:49:52.417\",\n \"AgentName\": \"Account, Service \",\n \"Members\": null,\n \"PublishScheduleAuditTypeId\": 2,\n \"PublishAuditTypeDescription\": \"Un-published\"\n },\n {\n \"PublishedAuditId\": 197,\n \"AgentId\": 1,\n \"ScheduleWeek\": \"2022-03-14T00:00:00\",\n \"Comments\": \"Using assigned templates to generate optimized schedules. \",\n \"PublishDate\": \"2023-02-14T09:48:06.68\",\n \"AgentName\": \"Account, Service \",\n \"Members\": null,\n \"PublishScheduleAuditTypeId\": 2,\n \"PublishAuditTypeDescription\": \"Un-published\"\n },\n {\n \"PublishedAuditId\": 196,\n \"AgentId\": 1,\n \"ScheduleWeek\": \"2022-03-07T00:00:00\",\n \"Comments\": \"Using assigned templates to generate optimized schedules. \",\n \"PublishDate\": \"2023-02-14T09:46:27.817\",\n \"AgentName\": \"Account, Service \",\n \"Members\": null,\n \"PublishScheduleAuditTypeId\": 2,\n \"PublishAuditTypeDescription\": \"Un-published\"\n },\n {\n \"PublishedAuditId\": 195,\n \"AgentId\": 1,\n \"ScheduleWeek\": \"2022-02-28T00:00:00\",\n \"Comments\": \"Using assigned templates to generate optimized schedules. \",\n \"PublishDate\": \"2023-02-14T09:37:02.82\",\n \"AgentName\": \"Account, Service \",\n \"Members\": null,\n \"PublishScheduleAuditTypeId\": 2,\n \"PublishAuditTypeDescription\": \"Un-published\"\n },\n {\n \"PublishedAuditId\": 194,\n \"AgentId\": 1,\n \"ScheduleWeek\": \"2022-02-21T00:00:00\",\n \"Comments\": \"Using assigned templates to generate optimized schedules. \",\n \"PublishDate\": \"2023-02-14T09:24:55.79\",\n \"AgentName\": \"Account, Service \",\n \"Members\": null,\n \"PublishScheduleAuditTypeId\": 2,\n \"PublishAuditTypeDescription\": \"Un-published\"\n },\n {\n \"PublishedAuditId\": 193,\n \"AgentId\": 1,\n \"ScheduleWeek\": \"2022-02-14T00:00:00\",\n \"Comments\": \"Using assigned templates to generate optimized schedules. \",\n \"PublishDate\": \"2023-02-14T09:21:24.397\",\n \"AgentName\": \"Account, Service \",\n \"Members\": null,\n \"PublishScheduleAuditTypeId\": 2,\n \"PublishAuditTypeDescription\": \"Un-published\"\n },\n {\n \"PublishedAuditId\": 192,\n \"AgentId\": 1,\n \"ScheduleWeek\": \"2022-02-07T00:00:00\",\n \"Comments\": \"Using assigned templates to generate optimized schedules. \",\n \"PublishDate\": \"2023-02-14T09:18:11.33\",\n \"AgentName\": \"Account, Service \",\n \"Members\": null,\n \"PublishScheduleAuditTypeId\": 2,\n \"PublishAuditTypeDescription\": \"Un-published\"\n },\n {\n \"PublishedAuditId\": 191,\n \"AgentId\": 1,\n \"ScheduleWeek\": \"2022-01-31T00:00:00\",\n \"Comments\": \"Using assigned templates to generate optimized schedules. \",\n \"PublishDate\": \"2023-02-14T08:59:37.777\",\n \"AgentName\": \"Account, Service \",\n \"Members\": null,\n \"PublishScheduleAuditTypeId\": 2,\n \"PublishAuditTypeDescription\": \"Un-published\"\n },\n {\n \"PublishedAuditId\": 190,\n \"AgentId\": 1,\n \"ScheduleWeek\": \"2022-01-24T00:00:00\",\n \"Comments\": \"Using assigned templates to generate optimized schedules. \",\n \"PublishDate\": \"2023-02-14T08:51:44.89\",\n \"AgentName\": \"Account, Service \",\n \"Members\": null,\n \"PublishScheduleAuditTypeId\": 2,\n \"PublishAuditTypeDescription\": \"Un-published\"\n },\n {\n \"PublishedAuditId\": 189,\n \"AgentId\": 1,\n \"ScheduleWeek\": \"2022-01-17T00:00:00\",\n \"Comments\": \"Using assigned templates to generate optimized schedules. \",\n \"PublishDate\": \"2023-02-14T08:49:28.767\",\n \"AgentName\": \"Account, Service \",\n \"Members\": null,\n \"PublishScheduleAuditTypeId\": 2,\n \"PublishAuditTypeDescription\": \"Un-published\"\n },\n {\n \"PublishedAuditId\": 188,\n \"AgentId\": 1,\n \"ScheduleWeek\": \"2022-01-10T00:00:00\",\n \"Comments\": \"Using assigned templates to generate optimized schedules. \",\n \"PublishDate\": \"2023-02-14T08:44:45.87\",\n \"AgentName\": \"Account, Service \",\n \"Members\": null,\n \"PublishScheduleAuditTypeId\": 2,\n \"PublishAuditTypeDescription\": \"Un-published\"\n },\n {\n \"PublishedAuditId\": 187,\n \"AgentId\": 1,\n \"ScheduleWeek\": \"2023-02-06T00:00:00\",\n \"Comments\": \"To match Adherence when optimized\",\n \"PublishDate\": \"2023-02-13T15:44:20.423\",\n \"AgentName\": \"Account, Service \",\n \"Members\": null,\n \"PublishScheduleAuditTypeId\": 2,\n \"PublishAuditTypeDescription\": \"Un-published\"\n },\n {\n \"PublishedAuditId\": 186,\n \"AgentId\": 1,\n \"ScheduleWeek\": \"2022-01-03T00:00:00\",\n \"Comments\": \"Admin Created Optimized\",\n \"PublishDate\": \"2023-02-13T12:42:39.843\",\n \"AgentName\": \"Account, Service \",\n \"Members\": null,\n \"PublishScheduleAuditTypeId\": 2,\n \"PublishAuditTypeDescription\": \"Un-published\"\n }\n ],\n \"StackTrace\": \"Stack trace here...\"\n}"}],"_postman_id":"c9dcb676-fcd8-47e6-98a6-941a11458f8b"},{"name":"PublishScheduleAudit","event":[{"listen":"prerequest","script":{"id":"b289f9ba-7c7f-48a6-a9cb-37a332fe4e4d","exec":[""],"type":"text/javascript","packages":{}}},{"listen":"test","script":{"id":"355b5204-04a4-4f85-ad7a-4289084ba6f7","exec":[""],"type":"text/javascript","packages":{}}}],"id":"875bf66e-613a-4e1d-a8b3-2941604accf7","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}"}],"body":{"mode":"urlencoded","urlencoded":[{"key":"transactionFlagId","value":"1","type":"text","description":"REQUIRED: 1 = Unpublish
\n"},{"key":"id","value":"186","type":"text","description":"REQUIRED: The audit ID to change. You can find a list of applicable audit IDs from GET PublishedScheduleAudit
\n"},{"key":"comments","value":"Unpublishing","type":"text","description":"REQUIRED: A string value for any notes to include with the published schedule audit change.
\n"},{"key":"responsibleAgentId","value":"1","type":"text","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList
\n"}]},"url":"{{envName}}/api/PublishScheduleAudit","description":"Produces a full list of published schedules and their configuration details. PublishedAuditId can be used as scheduleId.
\n","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","PublishScheduleAudit"],"host":["{{envName}}"],"query":[],"variable":[]}},"response":[{"id":"841bf2c3-f574-4cd4-a18b-5aceda9d3bfc","name":"PublishScheduleAudit","originalRequest":{"method":"POST","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}"}],"body":{"mode":"urlencoded","urlencoded":[{"key":"transactionFlagId","value":"1","type":"text","description":"REQUIRED: 1 = Unpublish"},{"key":"id","value":"186","type":"text","description":"REQUIRED: The audit ID to change. You can find a list of applicable audit IDs from GET PublishedScheduleAudit"},{"key":"comments","value":"Unpublishing","type":"text","description":"REQUIRED: A string value for any notes to include with the published schedule audit change. "},{"key":"responsibleAgentId","value":"1","type":"text","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. 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\n","type":"text/plain"},"key":"userId","value":"1"},{"description":{"content":"REQUIRED: Timezone code in which to format the data. Expects integer value or null. Use GET TimeZone for a list of all TimeZone codes.
\n","type":"text/plain"},"key":"timeZoneId","value":"20"}],"variable":[]}},"response":[{"id":"21c6bc27-02de-453b-8066-864814d92e2b","name":"Schedule Arrival Attendance Summary","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","type":"text"}],"url":{"raw":"{{envName}}/api/ScheduleArrivalAttendanceSummary?userId=1&timeZoneId=20","host":["{{envName}}"],"path":["api","ScheduleArrivalAttendanceSummary"],"query":[{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList"},{"key":"timeZoneId","value":"20","description":"REQUIRED: Timezone code in which to format the data. Expects integer value or null. Use GET TimeZone for a list of all TimeZone codes."}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruFOhLqQWk4GPoPqYGy4wo9exFWSAsb7ALU="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Wed, 27 Mar 2024 20:51:42 GMT"},{"key":"Content-Length","value":"820"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": {\n \"summaryResults\": null,\n \"reportParameters\": [\n {\n \"ScopeTypeName\": \"Activity\",\n \"ScopeIdName\": \"CommunityWFM\",\n \"ScopeIdDescription\": \"Company Name\",\n \"ReportStartTime\": null,\n \"PreferredScopeId\": 1,\n \"PreferredScopeType\": 1\n }\n ],\n \"checkinStatusSummary\": [\n {\n \"CheckinStatusName\": \"Not checked in\",\n \"CheckinStatusId\": 1,\n \"CheckinCount\": 0\n },\n {\n \"CheckinStatusName\": \"Manual check-in by supervisor\",\n \"CheckinStatusId\": 2,\n \"CheckinCount\": 0\n },\n {\n \"CheckinStatusName\": \"Manual self check-in\",\n \"CheckinStatusId\": 3,\n \"CheckinCount\": 0\n },\n {\n \"CheckinStatusName\": \"Automated soft check-in\",\n \"CheckinStatusId\": 4,\n \"CheckinCount\": 39\n },\n {\n \"CheckinStatusName\": \"Late arrival\",\n \"CheckinStatusId\": 5,\n \"CheckinCount\": 5\n },\n {\n \"CheckinStatusName\": \"Out entirely for the day\",\n \"CheckinStatusId\": 6,\n \"CheckinCount\": 0\n }\n ]\n },\n \"StackTrace\": \"Stack trace here...\"\n}"}],"_postman_id":"a3603b62-b6b7-4a10-90ee-99ab97180e98"},{"name":"ScheduleArrivalDetail","event":[{"listen":"prerequest","script":{"exec":[""],"type":"text/javascript","id":"e1a5a0ed-5e5f-4f8e-86e6-62256070cc76"}},{"listen":"test","script":{"exec":[""],"type":"text/javascript","id":"a780f6a0-f14b-41c1-8757-077f98befd63"}}],"id":"9b341d18-77c9-417b-9748-c0c2e3828974","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","uuid":"f8bfd6c2-5bd9-4590-9001-ae04e5e90254"}],"url":"{{envName}}/api/ScheduleArrivalDetail?userId=1&overrideTime=2024-03-20 12:00&timeZoneId=20","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","ScheduleArrivalDetail"],"host":["{{envName}}"],"query":[{"description":{"content":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList
\n","type":"text/plain"},"key":"userId","value":"1"},{"description":{"content":"REQUIRED: Datetime of the schedule you want to detail.
\n","type":"text/plain"},"key":"overrideTime","value":"2024-03-20 12:00"},{"description":{"content":"REQUIRED: Timezone code in which to format the data. Expects integer value or null. Use GET TimeZone for a list of all TimeZone codes.
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\nThe response is broken into 3 sections:
\nsummaryResults: This section shows the arriving, checked in, not checked in, late pending, and scheduled out counts broken into 15-minute increments to help build the timeline shown below:
\nreportParameters: This helps identify the time range and details used for the returned data. It includes things like hours ahead/behind to include, if hard checkin is required, and the activity level used for the report.
\ncheckinStatusSummary: This details a sum of all agents based on their checked in state including not checked in, manually checked in by Supervisor, manual self-check-in, automated check-in, late arrivals, and out for day. It builds the Today's attendance summaries section (shown below) of the Automated Schedule Attendance Monitor.
\nREQUIRED: AgentID of user requesting the data; used to determine which agents to factor into the results. It is recommended to use a Supervisor's ID as this will provide data for their reporting agents. AgentIDs can be found in GET Agent or GET AgentList
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\n","type":"text/plain"},"key":"overrideTime","value":""},{"description":{"content":"REQUIRED: Timezone code in which to format the data. Expects integer value or null. Use GET TimeZone for a list of all TimeZone codes.
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\"CheckinStatusName\": \"Out entirely for the day\",\n \"CheckinStatusId\": 6,\n \"CheckinCount\": 0\n }\n ]\n },\n \"StackTrace\": \"Stack trace here...\"\n}"}],"_postman_id":"e4d4f497-9993-4407-81c6-94e0e3907651"},{"name":"ScheduleAssignment","event":[{"listen":"prerequest","script":{"id":"ac17aef2-ae9e-443f-be17-25f8ae80c097","exec":[""],"type":"text/javascript","packages":{}}},{"listen":"test","script":{"id":"7a6efb06-fb6f-4f7c-856c-505533966513","exec":[""],"type":"text/javascript","packages":{}}}],"id":"9beb72eb-6d10-46ba-b73e-68cd7167e46d","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}"}],"body":{"mode":"urlencoded","urlencoded":[{"key":"assignmentTransactionTypeId","value":"1","description":"REQUIRED: This field indicates what type of transaction to perform. 1 = Working Schedule Assignment, 2 = Working Schedule Validation, 3 = Schedule Bid Item Assignment, 4 = Schedule Bid Item Validation. Working schedule assignment is the actual assignment between participant and working schedule. Working schedule validation runs prior to assignment and tests the assignment against the provided parameters. If true the schedule can be assigned, if false something is wrong and no assignment occurs. Schedule Bid Item Assignment is similar to working schedule except assigns a participant to a schedule bid. And lastly Schedule Bid Item Validation is similar to Schedule bid item validation but for schedule bid.
\n","type":"text"},{"key":"scheduleId","value":"405","description":"REQUIRED: The scheduleId you want to work with. You can use GET WorkingSchedule or GET WorkingScheduleList to get a list of available schedules.
\n","type":"text"},{"key":"sourceObjectTypeId","value":"1","description":"REQUIRED: This field defines the source agent profile type. -1 = none, 0 = agent profile, 1 = agent template, 2 = agent template instance.
\n","type":"text"},{"key":"sourceObjectId","value":"","description":"REQUIRED: Working in conjunction with sourceObjectTypeId, once you define which type of object you can now define the specific source by ID. For example, if you chose 1 for Agent Template, you can use an Agent Template ID in this field. Use GET Agent for a list of agentIDs to use for Agent Profile or GET AgentTemplate for a list of templates.
\n","type":"text"},{"key":"destObjectTypeId","value":"2","description":"REQUIRED: This field defines the source agent profile type. -1 = none, 0 = agent profile, 1 = agent template, 2 = agent template instance.
\n","type":"text"},{"key":"destObjectId","value":"12","description":"REQUIRED: Just like with sourceObjectId, this field uses the destObjectTypeId to define what kind of ID is expected of this field. For example, if you chose 1 for Agent Template, you can use an Agent Template ID in this field. Use GET Agent for a list of agentIDs to use for Agent Profile or GET AgentTemplate for a list of templates.
\n","type":"text"},{"key":"scheduleBidInventoryItemId","value":"","description":"REQUIRED for transaction types 3 and 4: This ID defines the schedule bid inventory item to assign. You can get a list of Schedule BId IDs from GET ScheduleBidList
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Once the bid expires, the bid administrator bulk-assigns the selected schedules based on agent selections and agent sort order.\",\n \"MemberActivities\": \"Billing, Customer Program Service, Customer Success, Multimedia Sales, New Customer Sales, Outbound , Sales Chat, Sales Email, Site 1 - Dallas, TX, Tier 1 support\",\n \"LargeIcon\": \"~/Images/icons/m/white/64/signal_flag_checkered.png\",\n \"SmallIcon\": \"signal_flag_checkered.png\",\n \"DisabledLargeIcon\": \"~/Images/Icons/g/48/signal_flag_checkered_disabled.png\",\n \"DisabledSmallIcon\": \"~/Images/Icons/g/16/signal_flag_checkered_disabled.png\",\n \"BidOffPhonePeriods\": true,\n \"RosterTemplateId\": 7,\n \"PreviewExpirationDate\": \"2023-12-16T00:00:00\",\n \"RosterTemplateName\": \"Dallas Bid Test\",\n \"AgentVisible\": true,\n \"AgentSelectable\": false,\n \"AdminsEditable\": false,\n \"ParticipantsEditable\": false,\n \"PropertiesEditable\": false,\n \"MinimumActivityOverlap\": 0,\n \"ParticipantCount\": 60,\n \"TemplatesEditable\": false,\n \"AgentAssignmentVisible\": true\n },\n {\n \"ScheduleBidId\": 37,\n \"Name\": \"Holiday Bid 2024\",\n \"Description\": \"\",\n \"CreateId\": 541,\n \"CreateName\": \"Tritten, Thomas \",\n \"StartDate\": \"2024-12-01T00:00:00\",\n \"OpenDate\": \"2024-01-10T00:00:00\",\n \"CloseDate\": \"2024-11-30T00:00:00\",\n \"ScheduleBidStatusId\": 3,\n \"ScheduleBidStatusName\": \"Open for Bidding\",\n \"ScheduleBidStatusDescription\": \"The bid is open and participating agents can make bid selections.\",\n \"IsOpenBid\": true,\n \"CreateDate\": \"2024-01-10T07:13:51.887\",\n \"LastUpdate\": \"2024-01-10T07:13:51.887\",\n \"ClosePercent\": 0,\n \"ScheduleBidTypeId\": 2,\n \"ScheduleBidTypeName\": \"Batch Selection\",\n \"ScheduleBidTypeDesc\": \"Agents rank-order the available schedules in priority order. 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Once the bid expires, the bid administrator bulk-assigns the selected schedules based on agent selections and agent sort order.\",\n \"MemberActivities\": \"Billing, Customer Program Service, Customer Success, Multimedia Sales, New Customer Sales, Outbound , Sales Chat, Sales Email, Site 1 - Dallas, TX, Tier 1 support\",\n \"LargeIcon\": \"~/Images/icons/m/white/64/signal_flag_checkered.png\",\n \"SmallIcon\": \"signal_flag_checkered.png\",\n \"DisabledLargeIcon\": \"~/Images/Icons/g/48/signal_flag_checkered_disabled.png\",\n \"DisabledSmallIcon\": \"~/Images/Icons/g/16/signal_flag_checkered_disabled.png\",\n \"BidOffPhonePeriods\": true,\n \"RosterTemplateId\": 7,\n \"PreviewExpirationDate\": \"2023-12-16T00:00:00\",\n \"RosterTemplateName\": \"Dallas Bid Test\",\n \"AgentVisible\": true,\n \"AgentSelectable\": false,\n \"AdminsEditable\": false,\n \"ParticipantsEditable\": false,\n \"PropertiesEditable\": false,\n \"StatusIcon\": \"~/Images/Icons/g/48/signal_flag_checkered.png\",\n \"ParticipantCount\": 60,\n \"Ordinal\": 32,\n \"IsLocked\": 1,\n \"AgentAssignmentVisible\": true,\n \"TemplatesEditable\": false,\n \"AssignedInventoryItemId\": 1861,\n \"AssignedInventoryItemName\": \"Bid 31 Item 34, Days: Mon; Tue; Wed; Thu; Fri;\",\n \"AssignedInventoryItemDescription\": \"Shift Duration: 8.5 Hours\"\n },\n {\n \"ScheduleBidId\": 37,\n \"Name\": \"Holiday Bid 2024\",\n \"Description\": \"\",\n \"CreateId\": 541,\n \"CreateName\": \"Tritten, Thomas \",\n \"StartDate\": \"2024-12-01T00:00:00\",\n \"OpenDate\": \"2024-01-10T00:00:00\",\n \"CloseDate\": \"2024-11-30T00:00:00\",\n \"ScheduleBidStatusId\": 3,\n \"ScheduleBidStatusName\": \"Open for Bidding\",\n \"ScheduleBidStatusDescription\": \"The bid is open and participating agents can make bid selections.\",\n \"IsOpenBid\": true,\n \"CreateDate\": \"2024-01-10T07:13:51.887\",\n \"LastUpdate\": \"2024-01-10T07:13:51.887\",\n \"ClosePercent\": 0,\n \"ScheduleBidTypeId\": 2,\n \"ScheduleBidTypeName\": \"Batch Selection\",\n \"ScheduleBidTypeDesc\": \"Agents rank-order the available schedules in priority order. Once the bid expires, the bid administrator bulk-assigns the selected schedules based on agent selections and agent sort order.\",\n \"MemberActivities\": \"Billing, Customer Program Service, Customer Success, Multimedia Sales, New Customer Sales, Outbound , Sales Chat, Sales Email, Site 1 - Dallas, TX, Tier 1 support\",\n \"LargeIcon\": \"~/Images/icons/m/white/64/auction_hammer_ok.png\",\n \"SmallIcon\": \"auction_hammer_ok.png\",\n \"DisabledLargeIcon\": \"~/Images/Icons/g/48/auction_hammer_ok_disabled.png\",\n \"DisabledSmallIcon\": \"~/Images/Icons/g/16/auction_hammer_ok_disabled.png\",\n \"BidOffPhonePeriods\": false,\n \"RosterTemplateId\": 7,\n \"PreviewExpirationDate\": \"2024-01-24T00:00:00\",\n \"RosterTemplateName\": \"Dallas Bid Test\",\n \"AgentVisible\": true,\n \"AgentSelectable\": true,\n \"AdminsEditable\": true,\n \"ParticipantsEditable\": false,\n \"PropertiesEditable\": false,\n \"StatusIcon\": \"~/Images/Icons/g/48/object_ball_green.png\",\n \"ParticipantCount\": 63,\n \"Ordinal\": 32,\n \"IsLocked\": 0,\n \"AgentAssignmentVisible\": false,\n \"TemplatesEditable\": false,\n \"AssignedInventoryItemId\": null,\n \"AssignedInventoryItemName\": null,\n \"AssignedInventoryItemDescription\": null\n }\n ],\n \"StackTrace\": \"Stack trace here...\"\n}"}],"_postman_id":"fa939168-6b5c-4cc2-a142-4fd42021958b"},{"name":"ScheduleBidMonitorServiceConfig","event":[{"listen":"prerequest","script":{"exec":[""],"type":"text/javascript","id":"a590ac82-9e13-40eb-b6dd-80eb15a17dae"}},{"listen":"test","script":{"exec":[""],"type":"text/javascript","id":"6dc36024-0ced-49f2-b761-490020281aac"}}],"id":"73593b09-96ee-406b-be52-d7e6635cdddd","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","uuid":"cb3f4ebc-b1ee-4c42-99f2-1a1a40cbd834"}],"url":"{{envName}}/api/ScheduleBidMonitorServiceConfig?userId=1","description":"This endpoint details the Schedule Bid Monitor Service configuration details.
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\n","type":"text"},{"key":"serviceStartTime","value":"","description":"REQUIRED: This field is typically NULL, however if a time value is provided then the service will only run within the specified time window.
\n","type":"text"},{"key":"serviceEndTime","value":"","description":"REQUIRED: This field is typically NULL, however if a time value is provided then the service will only run within the specified time window.
\n","type":"text"},{"key":"runDelay","value":"60000","description":"REQUIRED: Delay in milliseconds. The default is 1 minute listed as 60000.
\n","type":"text"},{"key":"userId","value":"1","description":"REQUIRED: The user whose ID will be used to run the service.
\n","type":"text"}]},"url":"{{envName}}/api/ScheduleBidMonitorServiceConfig","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","ScheduleBidMonitorServiceConfig"],"host":["{{envName}}"],"query":[],"variable":[]}},"response":[{"id":"35ddf065-7307-47e3-94ba-e1b018fbac4c","name":"ScheduleBidMonitorServiceConfig","originalRequest":{"method":"POST","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}"}],"body":{"mode":"urlencoded","urlencoded":[{"key":"enabled","value":"true","description":"REQURIED: This boolean value field defines if the service is enabled or not. ","type":"text"},{"key":"serviceStartTime","value":"","description":"REQUIRED: This field is typically NULL, however if a time value is provided then the service will only run within the specified time window.","type":"text"},{"key":"serviceEndTime","value":"","description":"REQUIRED: This field is typically NULL, however if a time value is provided then the service will only run within the specified time window.","type":"text"},{"key":"runDelay","value":"60000","description":"REQUIRED: Delay in milliseconds. The default is 1 minute listed as 60000.","type":"text"},{"key":"userId","value":"1","description":"REQUIRED: The user whose ID will be used to run the service.","type":"text"}]},"url":"{{envName}}/api/ScheduleBidMonitorServiceConfig"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruGz9lYGpZBfSLf9ESeJpfZP1iZN58N8++0="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Tue, 08 Oct 2024 20:18:37 GMT"},{"key":"Content-Length","value":"341"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": {\n \"Delay\": 60000,\n \"ServiceName\": null,\n \"ServiceId\": null,\n \"Configurable\": null,\n \"ServiceStartTime\": null,\n \"Enabled\": true,\n \"Icon\": null,\n \"Description\": null,\n \"ConfigurationUrl\": null,\n \"ServiceEndTime\": null,\n \"ResponsibilityParty\": null,\n \"SourceCulture\": null,\n \"UserId\": 1\n },\n \"StackTrace\": \"Stack trace here...\"\n}"}],"_postman_id":"3a726d81-e793-48f7-b879-16f021ee4ee9"},{"name":"ScheduleBidParticipant","event":[{"listen":"prerequest","script":{"exec":[""],"type":"text/javascript","id":"0d9c396f-1372-402a-9ff3-fd393ffae79e"}},{"listen":"test","script":{"exec":[""],"type":"text/javascript","id":"382bc943-af0f-4b50-8a30-0d9df9a60063"}}],"id":"308bfd4a-bd93-4c88-8e10-649afd7ff58f","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","uuid":"a30fb410-00a7-4640-9254-f47cea54eef9"}],"url":"{{envName}}/api/ScheduleBidParticipant?agentId=278&scheduleBidId=31&userId=1","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","ScheduleBidParticipant"],"host":["{{envName}}"],"query":[{"description":{"content":"REQUIRED: AgentID of the user whose information you are requesting. AgentIDs can be found in GET Agent or GET AgentList
\n","type":"text/plain"},"key":"agentId","value":"278"},{"description":{"content":"REQUIRED: ScheduleBidID MUST be included to define the schedule bid. To get a list of all Schedule Bids and their IDs use GET ScheduleBidList.
\n","type":"text/plain"},"key":"scheduleBidId","value":"31"},{"description":{"content":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList
\n","type":"text/plain"},"key":"userId","value":"1"}],"variable":[]}},"response":[{"id":"eb26e1a6-4590-4a63-8dfc-c4475a97cfff","name":"Schedule Bid Participant","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","type":"text"}],"url":{"raw":"{{envName}}/api/ScheduleBidParticipant?agentId=278&scheduleBidId=31&userId=1","host":["{{envName}}"],"path":["api","ScheduleBidParticipant"],"query":[{"key":"agentId","value":"278","description":"REQUIRED: AgentID of the user whose information you are requesting. AgentIDs can be found in GET Agent or GET AgentList"},{"key":"scheduleBidId","value":"31","description":"REQUIRED: ScheduleBidID MUST be included to define the schedule bid. To get a list of all Schedule Bids and their IDs use GET ScheduleBidList."},{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruFOhLqQWk4GPrFnm9tjjPjsOKdug/mvhQ4="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Wed, 27 Mar 2024 21:12:01 GMT"},{"key":"Content-Length","value":"252"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": {\n \"ScheduleBidId\": 31,\n \"Ordinal\": 32,\n \"AgentId\": 278,\n \"CreateDate\": \"2023-12-15T09:12:25.717\",\n \"LastUpdate\": \"2023-12-15T09:12:25.717\",\n \"SourceCulture\": null,\n \"UserId\": 1\n },\n \"StackTrace\": \"Stack trace here...\"\n}"}],"_postman_id":"308bfd4a-bd93-4c88-8e10-649afd7ff58f"},{"name":"ScheduleBidParticipant","event":[{"listen":"prerequest","script":{"id":"5922e6b0-c77f-4dce-8164-d34cdc09df03","exec":[""],"type":"text/javascript","packages":{}}},{"listen":"test","script":{"id":"47c8bf4a-8cb9-47c6-8ebf-1443f31b63cd","exec":[""],"type":"text/javascript","packages":{}}}],"id":"40761238-2e17-49ef-b093-0a13f1710073","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}"}],"body":{"mode":"urlencoded","urlencoded":[{"key":"transactionFlag","value":"1","description":"REQUIRED: 1 = INSERT, 2 = UPDATE, 3 = DELETE
\n","type":"text"},{"key":"scheduleBidId","value":"399","description":"REQUIRED: ScheduleBidID MUST be included to define the schedule bid. To get a list of all Schedule Bids and their IDs use GET ScheduleBidList.
\n","type":"text"},{"key":"agentId","value":"547","description":"REQUIRED: AgentID of the user whose information you are requesting. AgentIDs can be found in GET Agent or GET AgentList
\n","type":"text"},{"key":"ordinal","value":"2","description":"REQUIRED: The Ordinal number defines the load order. This field can be left NULL.
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\n","type":"text"},{"key":"administratorId","value":"1","description":"REQUIRED: The userID of the Agent who is making the change. This is typically determined from the logged in user. Use GET Agent to get a list of agent IDs you can use.
\n","type":"text"},{"key":"timeZoneId","value":"20","description":"REQUIRED: Timezone code in which to format the data. Expects integer value or null. Find TimezoneIDs with GET TimeZone.
\n","type":"text"},{"key":"retainObjectAffinity","value":"false","description":"This field defines if importing schedules should be restricted to the schedule bid participants.
\n","type":"text"},{"key":"objectId","value":"1891","description":"REQUIRED: The ID of the inventory item to import. Use GET Schedulebidinventoryreportbyagent to get a list of object IDs.
\n","type":"text"},{"key":"objectTypeId","value":"1","description":"REQUIRED: This integer defines the type of object being imported. 1
\n","type":"text"},{"key":"classificationId","value":"","description":"REQUIRED: ClassificationId of the employees to include in the bid. Can be left NULL to apply to all employmentTypes. See GET EmployeeClassification for more details on classificationIDs.
\n","type":"text"},{"key":"verifyOnly","value":"true","description":"REQUIRED: This boolean value determines if this process
\n","type":"text"},{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data change; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList
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\n","type":"text/plain"},"key":"userId","value":"1"}],"variable":[]}},"response":[{"id":"841df1a5-11dc-4e43-8cc2-949e801dc993","name":"ScheduleEvent","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}"},{"key":"Content-Type","value":"application/x-www-form-urlencoded"}],"body":{"mode":"urlencoded","urlencoded":[]},"url":{"raw":"{{envName}}/api/ScheduleEvent?scheduleEventId=933876&timeZoneId=20&userId=1","host":["{{envName}}"],"path":["api","ScheduleEvent"],"query":[{"key":"scheduleEventId","value":"933876","description":"REQUIRED: The Integer ID of the scheduled event. You can use endpoints that display the published schedule details like GET PublishedActivitySchedule."},{"key":"timeZoneId","value":"20","description":"REQUIRED: Timezone code in which to format the data. Expects integer value or null. You can get a full list of TimeZone IDs with GET TimeZone."},{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruHIaAvqpI47JyxXtVWaZE0MM3bm1dbqfOU="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Thu, 26 Sep 2024 02:16:47 GMT"},{"key":"Content-Length","value":"683"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": {\n \"CreateDate\": \"2024-09-02T07:30:59.383\",\n \"IsAtWork\": true,\n \"IsAdherenceQueue\": false,\n \"DisplayColor\": \"#00FFFF\",\n \"EventTypeId\": 2,\n \"IsInQueue\": false,\n \"IsPaid\": true,\n \"TimeZoneId\": 20,\n \"IsConstrainedByWork\": true,\n \"PriorityId\": 100,\n \"Description\": \"Off phone interval\",\n \"Priority\": 100,\n \"EventDate\": \"2024-08-19T11:00:00\",\n \"IsAllDay\": false,\n \"EventTypeName\": \"Break\",\n \"Location\": \"\",\n \"PriorityName\": \"100 - Break\",\n \"IsWorkingInterval\": false,\n \"Duration\": 0.25,\n \"EventId\": 933876,\n \"IsPublished\": false,\n \"UpdatedIntervals\": null,\n \"AssociatedRecurringEventId\": null,\n \"AssociatedTimeOffRequestId\": null,\n \"SourceCulture\": null,\n \"UserId\": null\n },\n \"StackTrace\": \"Stack trace here...\"\n}"}],"_postman_id":"61df8cd4-ce26-42cc-a8c3-a542874c0a6c"},{"name":"ScheduleEvent","event":[{"listen":"prerequest","script":{"id":"2f3370dc-59e3-46c3-97cf-2b9320fcf08f","exec":[""],"type":"text/javascript","packages":{}}},{"listen":"test","script":{"id":"ef89df63-6ec4-4a79-a3e3-ce0bc2a60833","exec":[""],"type":"text/javascript","packages":{}}}],"id":"b0148dac-970d-496b-93fd-b9788b0ef582","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","type":"text"}],"body":{"mode":"urlencoded","urlencoded":[{"key":"transactionFlagId","value":"1","type":"text","description":"REQUIRED: 1 = INSERT, 2 = UPDATE, 3 = DELETE, 13 = Assign
\n"},{"key":"agentId","value":"547","description":"REQUIRED: AgentID of the user whose information you are requesting. AgentIDs can be found in GET Agent or GET AgentList
\n","type":"text"},{"key":"eventId","value":"961233","type":"text","description":"REQUIRED on INSERT and UPDATE: Exepects an eventId; a full list of valid IDs can be found using GET. When you create a ScheduleEvent an eventID will be returned whcih you can use for assigning the event to an agent.
\n"},{"key":"eventTypeId","value":"4","type":"text","description":"REQUIRED on INSERT and UPDATE: Exepects an event type id; a full list of valid IDs can be found using GET EventType.
\n"},{"key":"duration","value":"3","type":"text","description":"REQUIRED: The duration of time you want to view in minutes. 1440 = 1 day
\n"},{"key":"description","value":"UPDATING LOCATION","type":"text","description":"REQUIRED on INSERT and UPDATE: Value can be left blank. A string entered into this field will appear as the event description.
\n"},{"key":"location","value":"Conf. 221B","type":"text","description":"REQUIRED on INSERT and UPDATE: Value can be left blank. A string entered into this field will appear as the event location.
\n"},{"key":"scheduleId","value":"409","description":"REQUIRED: The scheduleId you want to work with. You can use GET WorkingSchedule or GET WorkingScheduleList to get a list of available schedules.
\n","type":"text"},{"key":"eventDate","value":"10/31/2024","description":"REQUIRED for INSERT and ASSIGN, do not include on UPDATE. Expects a date value.
\n","type":"text"},{"key":"timeZoneId","value":"20","description":"REQUIRED: Timezone code in which to format the data. Expects integer value or null.
\n","type":"text"},{"key":"reviewStatusId","value":"2","description":"REQUIRED: Used to filter by review status. Can be null/blank. 0 = Denied, 1 = Approved, 2 = Pending
\n","type":"text"},{"key":"notes","value":"","description":"REQUIRED on INSERT and UPDATE: Value can be left blank. A string entered into this field will appear as the event notes.
\n","type":"text"},{"key":"includeNotification","value":"false","description":"REQUIRED on ASSIGN: Use a boolean value to define if the assigned agent should be notified of this event assignment.
\n","type":"text"},{"key":"participantTypeId","value":"0","description":"REQUIRED on Assign: The Participant Type ID of the scheduled event.
\n","type":"text"},{"key":"responsibleUserId","value":"1","description":"REQUIRED: AgentID of user changing the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList
\n","type":"text"}]},"url":"{{envName}}/api/ScheduleEvent","description":"ScheduleEvent Overview
\nThe ScheduleEvent endpoint allows for creating, assigning, editing, and deleting schedule events in CommunityWFM. New events must first be created which will return an eventId. That eventId can then be used to assign an agent to the event. The parameters required differ for each action so below we'll provide details on each parameter required.
\nCreating a new unassigned Event
\nTo create a new unassigned event in CommunityWFM, the client application must POST to the ScheduleEvent entry point with the following parameters:
\n• transactionFlagId - This parameter is required on all calls. It defines the type of action the ScheduleEvent endpoint should perform. 1 = INSERT, 2 = UPDATE, 13 = ASSIGN
• eventTypeId - This parameter is required for INSERT and UPDATE and expects the integer ID of the type of event you want create or edit. You can use the GET EventType endpoint to get a list of all the event types and their IDs.
• duration - This parameter is required for INSERT and UPDATE and expects a float value that defines the number of hours for the event.
• description - This parameter is required for INSERT and UPDATE, however the value can be left blank. A string entered into this field will appear as the event description.
• location - While this parameter must be included for INSERT and UPDATE, you do not have to supply a value. However you can supply a string if you choose, and this will define the location of the event.
• scheduleId - While this parameter must be included for INSERT, you do not have to supply a value. If you leave this blank, the published schedule will be used. Otherwise you can list the ID of any working schedule. Use the GET WorkingSchedule endpoint to get a full list of all working schedules and their IDs.
• eventDate - This parameter is required on all calls. It expects a datetime format on INSERT and UPDATE, but can be any arbitrary value when using ASSIGN.
• timeZoneId - While this parameter must be included on INSERT and UPDATE, you do not have to supply a value. If you need a list of TimeZone IDs, use the GET TimeZone endpoint.
• userId - This parameter expects an integer defining the agent who is creating the schedule. A full list of agents can be found using the GET Agent endpoint.
Example:
\nThe results appear as follows:
\nNote the highlighted EventId attribute of the JSON result. This can be used in subsequent calls to assign agents, change review status, edit the properties, etc.
\nAssigning an agent
\nTo assign an agent to an event, the client application must POST to the ScheduleEvent entry point with the following parameters:
\n• transactionFlagId - This parameter is required on all calls. It defines the type of action the ScheduleEvent endpoint should perform. 1 = INSERT, 2 = UPDATE, 13 = ASSIGN
• eventDate - This parameter is required on all calls. It expects a datetime format on INSERT and UPDATE, but can be any arbitrary value when using ASSIGN.
• reviewStatusId - This parameter is required on ASSIGN. It expects an integer defining the events current review status. 0 = Denied, 1 = Approved, 2 = Pending
• notes - This optional string parameter for assign will appear as the review comments.
• includeNotification - This parameter is required for ASSIGN. It expects a boolean value to define if the assigned agent should be notified of this event assignment.
• eventId - This parameter is required for ASSIGN and UPDATE. It expects an integer ID to define the event.
• agentId - This parameter is required for ASSIGN. It expects an integer ID to define the agent being assigned to the event. A full list of agents can be found using the GET Agent endpoint.
Example:
\nA successful response will look similar to the following:
\nUpdating an existing Event
\nIf you need to perform updates to the attributes of an existing event, a POST to ScheduleEvent using the following parameters (in the example below we're updating the duration from 8 to 8.5 hours and adding a location):
\n• transactionFlagId - This parameter is required on all calls. It defines the type of action the ScheduleEvent endpoint should perform. 1 = INSERT, 2 = UPDATE, 13 = ASSIGN
• eventTypeId - This parameter is required for INSERT and UPDATE and expects the integer ID of the type of event you want create or edit. You can use the GET EventType endpoint to get a list of all the event types and their IDs.
• duration - This parameter is required for INSERT and UPDATE and expects a float value that defines the number of hours for the event.
• description - This parameter is required for INSERT and UPDATE, however the value can be left blank. A string entered into this field will appear as the event description.
• location - While this parameter must be included for INSERT and UPDATE, you do not have to supply a value. However you can supply a string if you choose, and this will define the location of the event.
• eventDate - This parameter is required on all calls. It expects a datetime format on INSERT and UPDATE, but can be any arbitrary value when using ASSIGN.
• timeZoneId - While this parameter must be included on INSERT and UPDATE, you do not have to supply a value. If you need a list of TimeZone IDs, use the GET TimeZone endpoint.
• responsibleUserId - This parameter is required for ASSIGN and UPDATE and expects an integer defining the agent who is creating the schedule. A full list of agents can be found using the GET Agent endpoint.
Example:
\nUpon success a JSON is passed in the response similar to the below:
\nREQUIRED: The Date and time of the the Schedule Event.
\n"},{"key":"duration","value":"3","type":"text","description":"REQUIRED: The duration of time you want to view in minutes. 1440 = 1 day
\n"},{"key":"eventType","value":"1","type":"text","description":"REQUIRED on INSERT and UPDATE: Exepects an event type id; a full list of valid IDs can be found using GET EventType.
\n"},{"key":"description","value":"1 on 1 meeting","type":"text","description":"REQUIRED on INSERT and UPDATE: Value can be left blank. A string entered into this field will appear as the event description.
\n"},{"key":"userId","value":"1","type":"text","description":"REQUIRED: AgentID of user changing the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList.
\n"},{"key":"location","value":"Conf. 215","type":"text","description":"REQUIRED on INSERT and UPDATE: Value can be left blank. A string entered into this field will appear as the event location.
\n"}]},"url":"{{envName}}/api/ScheduleEventImport","description":"Allows the importing of Schedule Events
\n","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","ScheduleEventImport"],"host":["{{envName}}"],"query":[],"variable":[]}},"response":[{"id":"da28b46e-5d38-495d-967a-ac0d38b60eee","name":"ScheduleEventImport","originalRequest":{"method":"POST","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","type":"text"}],"body":{"mode":"urlencoded","urlencoded":[{"key":"startTime","value":"2024-10-17 12:30","type":"text","description":"REQUIRED: The Date and time of the the Schedule Event. "},{"key":"duration","value":"3","type":"text","description":"REQUIRED: The duration of time you want to view in minutes. 1440 = 1 day"},{"key":"eventType","value":"1","type":"text","description":"REQUIRED: Exepects an event type id; a full list of valid IDs can be found using GET EventType."},{"key":"description","value":"1 on 1 meeting","type":"text","description":"REQUIRED: Value can be left blank. A string entered into this field will appear as the event description."},{"key":"userId","value":"1","type":"text","description":"REQUIRED: AgentID of user changing the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList."},{"key":"location","value":"Conf. 215","type":"text","description":"REQUIRED: Value can be left blank. A string entered into this field will appear as the event location."}]},"url":"{{envName}}/api/ScheduleEventImport"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruHIaAvqpI47J5jFp7c90lbxo/rNm1IL/GE="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Thu, 26 Sep 2024 03:42:32 GMT"},{"key":"Content-Length","value":"97"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": {},\n \"StackTrace\": \"Stack trace here...\"\n}"}],"_postman_id":"02a42d70-f407-4dba-9862-5a52d413572e"},{"name":"WorkingSchedule","event":[{"listen":"prerequest","script":{"id":"db880656-94b9-4106-8015-37aeaf57a17e","exec":[""],"type":"text/javascript","packages":{}}},{"listen":"test","script":{"id":"269e4e13-ac10-4d3a-a19d-1ae458be24b6","exec":[""],"type":"text/javascript","packages":{}}}],"id":"c2d08b0d-a172-442a-8d63-9559f340dd4c","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}"}],"url":"{{envName}}/api/WorkingSchedule?userId=1","description":"Produces a list of working schedules.
\n","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","WorkingSchedule"],"host":["{{envName}}"],"query":[{"description":{"content":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList
\n","type":"text/plain"},"key":"userId","value":"1"}],"variable":[]}},"response":[{"id":"438fd6be-1453-458a-b109-01d3a30b8809","name":"Working Schedule","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","type":"text"}],"url":{"raw":"{{envName}}/api/WorkingSchedule?userId=278","host":["{{envName}}"],"path":["api","WorkingSchedule"],"query":[{"key":"userId","value":"278","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruFOhLqQWk4GPqOpLaz10nI3VULPQT6D5qw="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Wed, 27 Mar 2024 18:28:38 GMT"},{"key":"Content-Length","value":"7802"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": [\n {\n \"sa_schedule_id\": 405,\n \"AgentName\": \"Tritten, Thomas \",\n \"name\": \"Holiday 2024 Bid\",\n \"description\": \"\",\n \"StartDate\": \"2024-12-09T00:00:00\",\n \"Published\": false,\n \"Archived\": false,\n \"CreateDate\": \"2024-01-10T07:03:29.9\",\n \"LastUpdate\": \"2024-01-10T07:03:29.9\",\n \"MemberActivities\": \"Site 1 - Dallas, TX, Customer Program Service, Multimedia Sales, Billing, New Customer Sales, Customer Success, Tier 1 support, Sales Email, Sales Chat, Outbound \"\n },\n {\n \"sa_schedule_id\": 418,\n \"AgentName\": \"Tritten, Thomas \",\n \"name\": \"April 2024 [4]\",\n \"description\": \"April 2024\",\n \"StartDate\": \"2024-04-29T00:00:00\",\n \"Published\": false,\n \"Archived\": false,\n \"CreateDate\": \"2024-03-05T22:21:32.51\",\n \"LastUpdate\": \"2024-03-05T22:21:32.51\",\n \"MemberActivities\": \"Site 1 - Dallas, TX, Customer Program Service, Multimedia Sales, Billing, New Customer Sales, Customer Success, Tier 1 support, Sales Email, Sales Chat, Outbound \"\n },\n {\n \"sa_schedule_id\": 417,\n \"AgentName\": \"Tritten, Thomas \",\n \"name\": \"April 2024 [3]\",\n \"description\": \"April 2024\",\n \"StartDate\": \"2024-04-22T00:00:00\",\n \"Published\": false,\n \"Archived\": false,\n \"CreateDate\": \"2024-03-05T22:21:32.503\",\n \"LastUpdate\": \"2024-03-05T22:21:32.503\",\n \"MemberActivities\": \"Site 1 - Dallas, TX, Customer Program Service, Multimedia Sales, Billing, New Customer Sales, Customer Success, Tier 1 support, Sales Email, Sales Chat, Outbound \"\n },\n {\n \"sa_schedule_id\": 416,\n \"AgentName\": \"Tritten, Thomas \",\n \"name\": \"April 2024 [2]\",\n \"description\": \"April 2024\",\n \"StartDate\": \"2024-04-15T00:00:00\",\n \"Published\": false,\n \"Archived\": false,\n \"CreateDate\": \"2024-03-05T22:21:32.497\",\n \"LastUpdate\": \"2024-03-05T22:21:32.497\",\n \"MemberActivities\": \"Site 1 - Dallas, TX, Customer Program Service, Multimedia Sales, Billing, New Customer Sales, Customer Success, Tier 1 support, Sales Email, Sales Chat, Outbound \"\n },\n {\n \"sa_schedule_id\": 415,\n \"AgentName\": \"Tritten, Thomas \",\n \"name\": \"April 2024 [1]\",\n \"description\": \"April 2024\",\n \"StartDate\": \"2024-04-08T00:00:00\",\n \"Published\": false,\n \"Archived\": false,\n \"CreateDate\": \"2024-03-05T22:21:32.493\",\n \"LastUpdate\": \"2024-03-05T22:21:32.493\",\n \"MemberActivities\": \"Site 1 - Dallas, TX, Customer Program Service, Multimedia Sales, Billing, New Customer Sales, Customer Success, Tier 1 support, Sales Email, Sales Chat, Outbound \"\n },\n {\n \"sa_schedule_id\": 414,\n \"AgentName\": \"Tritten, Thomas \",\n \"name\": \"April 2024\",\n \"description\": \"April 2024\",\n \"StartDate\": \"2024-04-01T00:00:00\",\n \"Published\": false,\n \"Archived\": false,\n \"CreateDate\": \"2024-03-05T22:21:32.487\",\n \"LastUpdate\": \"2024-03-05T22:21:32.487\",\n \"MemberActivities\": \"Site 1 - Dallas, TX, Customer Program Service, Multimedia Sales, Billing, New Customer Sales, Customer Success, Tier 1 support, Sales Email, Sales Chat, Outbound \"\n },\n {\n \"sa_schedule_id\": 413,\n \"AgentName\": \"Tritten, Thomas \",\n \"name\": \"Tes [3]\",\n \"description\": \"\",\n \"StartDate\": \"2024-03-25T00:00:00\",\n \"Published\": false,\n \"Archived\": false,\n \"CreateDate\": \"2024-02-15T15:27:39.007\",\n \"LastUpdate\": \"2024-02-15T15:27:39.007\",\n \"MemberActivities\": \"Site 1 - Dallas, TX, Customer Program Service, Multimedia Sales, Billing, New Customer Sales, Customer Success, Tier 1 support, Sales Email, Sales Chat, Outbound \"\n },\n {\n \"sa_schedule_id\": 409,\n \"AgentName\": \"Tritten, Thomas \",\n \"name\": \"March 2024 [3]\",\n \"description\": \"March 2024\",\n \"StartDate\": \"2024-03-25T00:00:00\",\n \"Published\": false,\n \"Archived\": false,\n \"CreateDate\": \"2024-02-01T08:45:52.217\",\n \"LastUpdate\": \"2024-02-01T08:45:52.217\",\n \"MemberActivities\": \"Site 1 - Dallas, TX, Customer Program Service, Multimedia Sales, Billing, New Customer Sales, Customer Success, Tier 1 support, Sales Email, Sales Chat, Outbound \"\n },\n {\n \"sa_schedule_id\": 412,\n \"AgentName\": \"Tritten, Thomas \",\n \"name\": \"Tes [2]\",\n \"description\": \"\",\n \"StartDate\": \"2024-03-18T00:00:00\",\n \"Published\": false,\n \"Archived\": false,\n \"CreateDate\": \"2024-02-15T15:27:39\",\n \"LastUpdate\": \"2024-02-15T15:27:39\",\n \"MemberActivities\": \"Site 1 - Dallas, TX, Customer Program Service, Multimedia Sales, Billing, New Customer Sales, Customer Success, Tier 1 support, Sales Email, Sales Chat, Outbound \"\n },\n {\n \"sa_schedule_id\": 408,\n \"AgentName\": \"Tritten, Thomas \",\n \"name\": \"March 2024 [2]\",\n \"description\": \"March 2024\",\n \"StartDate\": \"2024-03-18T00:00:00\",\n \"Published\": false,\n \"Archived\": false,\n \"CreateDate\": \"2024-02-01T08:45:52.213\",\n \"LastUpdate\": \"2024-02-01T08:45:52.213\",\n \"MemberActivities\": \"Site 1 - Dallas, TX, Customer Program Service, Multimedia Sales, Billing, New Customer Sales, Customer Success, Tier 1 support, Sales Email, Sales Chat, Outbound \"\n },\n {\n \"sa_schedule_id\": 407,\n \"AgentName\": \"Tritten, Thomas \",\n \"name\": \"March 2024 [1]\",\n \"description\": \"March 2024\",\n \"StartDate\": \"2024-03-11T00:00:00\",\n \"Published\": false,\n \"Archived\": false,\n \"CreateDate\": \"2024-02-01T08:45:52.207\",\n \"LastUpdate\": \"2024-02-01T08:45:52.207\",\n \"MemberActivities\": \"Site 1 - Dallas, TX, Customer Program Service, Multimedia Sales, Billing, New Customer Sales, Customer Success, Tier 1 support, Sales Email, Sales Chat, Outbound \"\n },\n {\n \"sa_schedule_id\": 411,\n \"AgentName\": \"Tritten, Thomas \",\n \"name\": \"Tes [1]\",\n \"description\": \"\",\n \"StartDate\": \"2024-03-11T00:00:00\",\n \"Published\": false,\n \"Archived\": false,\n \"CreateDate\": \"2024-02-15T15:27:38.993\",\n \"LastUpdate\": \"2024-02-15T15:27:38.993\",\n \"MemberActivities\": \"Site 1 - Dallas, TX, Customer Program Service, Multimedia Sales, Billing, New Customer Sales, Customer Success, Tier 1 support, Sales Email, Sales Chat, Outbound \"\n },\n {\n \"sa_schedule_id\": 410,\n \"AgentName\": \"Tritten, Thomas \",\n \"name\": \"Tes\",\n \"description\": \"\",\n \"StartDate\": \"2024-03-04T00:00:00\",\n \"Published\": false,\n \"Archived\": false,\n \"CreateDate\": \"2024-02-15T15:27:38.987\",\n \"LastUpdate\": \"2024-02-15T15:27:38.987\",\n \"MemberActivities\": \"Site 1 - Dallas, TX, Customer Program Service, Multimedia Sales, Billing, New Customer Sales, Customer Success, Tier 1 support, Sales Email, Sales Chat, Outbound \"\n },\n {\n \"sa_schedule_id\": 406,\n \"AgentName\": \"Tritten, Thomas \",\n \"name\": \"March 2024\",\n \"description\": \"March 2024\",\n \"StartDate\": \"2024-03-04T00:00:00\",\n \"Published\": false,\n \"Archived\": false,\n \"CreateDate\": \"2024-02-01T08:45:52.2\",\n \"LastUpdate\": \"2024-02-01T08:45:52.2\",\n \"MemberActivities\": \"Site 1 - Dallas, TX, Customer Program Service, Multimedia Sales, Billing, New Customer Sales, Customer Success, Tier 1 support, Sales Email, Sales Chat, Outbound \"\n },\n {\n \"sa_schedule_id\": 402,\n \"AgentName\": \"Tritten, Thomas \",\n \"name\": \"February 2024 [3]\",\n \"description\": \"\",\n \"StartDate\": \"2024-02-26T00:00:00\",\n \"Published\": false,\n \"Archived\": false,\n \"CreateDate\": \"2024-01-03T05:58:57.507\",\n \"LastUpdate\": \"2024-01-03T05:58:57.507\",\n \"MemberActivities\": \"Site 1 - Dallas, TX, Customer Program Service, Multimedia Sales, Billing, New Customer Sales, Customer Success, Tier 1 support, Sales Email, Sales Chat, Outbound \"\n },\n {\n \"sa_schedule_id\": 401,\n \"AgentName\": \"Tritten, Thomas \",\n \"name\": \"February 2024 [2]\",\n \"description\": \"\",\n \"StartDate\": \"2024-02-19T00:00:00\",\n \"Published\": false,\n \"Archived\": false,\n \"CreateDate\": \"2024-01-03T05:58:57.5\",\n \"LastUpdate\": \"2024-01-03T05:58:57.5\",\n \"MemberActivities\": \"Site 1 - Dallas, TX, Customer Program Service, Multimedia Sales, Billing, New Customer Sales, Customer Success, Tier 1 support, Sales Email, Sales Chat, Outbound \"\n },\n {\n \"sa_schedule_id\": 400,\n \"AgentName\": \"Tritten, Thomas \",\n \"name\": \"February 2024 [1]\",\n \"description\": \"\",\n \"StartDate\": \"2024-02-12T00:00:00\",\n \"Published\": false,\n \"Archived\": false,\n \"CreateDate\": \"2024-01-03T05:58:57.493\",\n \"LastUpdate\": \"2024-01-03T05:58:57.493\",\n \"MemberActivities\": \"Site 1 - Dallas, TX, Customer Program Service, Multimedia Sales, Billing, New Customer Sales, Customer Success, Tier 1 support, Sales Email, Sales Chat, Outbound \"\n },\n {\n \"sa_schedule_id\": 399,\n \"AgentName\": \"Tritten, Thomas \",\n \"name\": \"February 2024\",\n \"description\": \"\",\n \"StartDate\": \"2024-02-05T00:00:00\",\n \"Published\": false,\n \"Archived\": false,\n \"CreateDate\": \"2024-01-03T05:58:57.487\",\n \"LastUpdate\": \"2024-01-03T05:58:57.487\",\n \"MemberActivities\": \"Site 1 - Dallas, TX, Customer Program Service, Multimedia Sales, Billing, New Customer Sales, Customer Success, Tier 1 support, Sales Email, Sales Chat, Outbound \"\n }\n ],\n \"StackTrace\": \"Stack trace here...\"\n}"}],"_postman_id":"c2d08b0d-a172-442a-8d63-9559f340dd4c"},{"name":"WorkingSchedule","event":[{"listen":"prerequest","script":{"id":"35386066-0e78-40aa-aa42-c6ce026a03aa","exec":[""],"type":"text/javascript","packages":{}}},{"listen":"test","script":{"id":"fe3c3c07-0e1d-43fd-8f0d-cbf7927825a6","exec":[""],"type":"text/javascript","packages":{}}}],"id":"cc1097f1-8743-4569-8045-65bf2d377df7","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}"}],"body":{"mode":"urlencoded","urlencoded":[{"key":"transactionFlagId","value":"2","type":"text","description":"REQUIRED: 2 = UPDATE, 3 = DELETE
\n"},{"key":"id","value":"405","type":"text","description":"REQUIRED: The ID of the working schedule you want to update or delete. Use GET WorkingSchedule to get a list of all scheule IDs available for editing.
\n"},{"key":"archived","value":"false","type":"text","description":"REQUIRED: This Boolean value determines if the working schedule is archived or not.
\n"},{"key":"published","value":"false","type":"text","description":"REQUIRED: This boolean parameter determines if the working schedule is published.
\n"},{"key":"name","value":"Holiday 2024 Bid","type":"text","description":"REQUIRED: Friendly name string to define the working schedule being created/updated.
\n"},{"key":"description","value":"Created by API","type":"text","description":"REQUIRED:: Value can be left blank. A string entered into this field will appear as the event description.
\n"},{"key":"userId","value":"1","type":"text","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList
\n"}]},"url":"{{envName}}/api/WorkingSchedule","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","WorkingSchedule"],"host":["{{envName}}"],"query":[],"variable":[]}},"response":[{"id":"3c6b7af2-ac3d-432b-9934-f665949cf4f2","name":"WorkingSchedule","originalRequest":{"method":"POST","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}"}],"body":{"mode":"urlencoded","urlencoded":[{"key":"transactionFlagId","value":"2","type":"text","description":"REQUIRED: 2 = UPDATE, 3 = DELETE"},{"key":"id","value":"405","type":"text","description":"REQUIRED: The ID of the working schedule you want to update or delete. Use GET WorkingSchedule to get a list of all scheule IDs available for editing."},{"key":"archived","value":"false","type":"text","description":"REQUIRED: This Boolean value determines if the working schedule is archived or not."},{"key":"published","value":"false","type":"text","description":"REQUIRED: This boolean parameter determines if the working schedule is published. "},{"key":"name","value":"Holiday 2024 Bid","type":"text","description":"REQUIRED: Friendly name string to define the working schedule being created/updated."},{"key":"description","value":"Created by API","type":"text","description":"REQUIRED:: Value can be left blank. A string entered into this field will appear as the event description."},{"key":"userId","value":"1","type":"text","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList"}]},"url":"{{envName}}/api/WorkingSchedule"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruHIaAvqpI47J965KjNUwXBvgtTbvS3IohM="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Thu, 26 Sep 2024 03:58:22 GMT"},{"key":"Content-Length","value":"547"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": {\n \"Name\": \"Holiday 2024 Bid\",\n \"Description\": \"Created by API\",\n \"CreateDate\": null,\n \"ScheduleGenerated\": 0,\n \"LastUpdate\": null,\n \"ScheduleId\": 405,\n \"Archived\": false,\n \"AgentName\": null,\n \"Published\": false,\n \"ForecastAssignment\": null,\n \"AgentId\": null,\n \"StartDate\": null,\n \"ParticipantCount\": 0,\n \"CustomWorkHabitsExist\": false,\n \"FirstDayOfScheduleWeek\": null,\n \"IncludeDefaultPublishedScheduleLink\": false,\n \"Icon\": \"../../Images/metro/48x48/calendar-date.png\",\n \"SourceCulture\": null,\n \"UserId\": 1\n },\n \"StackTrace\": \"Stack trace here...\"\n}"}],"_postman_id":"cc1097f1-8743-4569-8045-65bf2d377df7"},{"name":"WorkingScheduleList","event":[{"listen":"prerequest","script":{"exec":[""],"type":"text/javascript","id":"2b3c3e45-1206-4c25-8070-5150f426cfd6"}},{"listen":"test","script":{"exec":[""],"type":"text/javascript","id":"86f3952e-d018-4e6c-9938-39a9f86e32f1"}}],"id":"137cc700-61ae-414e-81a9-c47b770f8cca","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","uuid":"f4b8d519-99f5-4440-b05a-8f2827749960"}],"url":"{{envName}}/api/WorkingScheduleList?userId=1","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","WorkingScheduleList"],"host":["{{envName}}"],"query":[{"description":{"content":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList
\n","type":"text/plain"},"key":"userId","value":"1"}],"variable":[]}},"response":[{"id":"65a8f7a3-6824-4faf-8266-6d0e43097aee","name":"Working Schedule List","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","type":"text"}],"url":{"raw":"{{envName}}/api/WorkingScheduleList?userId=1","host":["{{envName}}"],"path":["api","WorkingScheduleList"],"query":[{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruFOhLqQWk4GPjMk0WXx2vnMNoKMcMkj6Hc="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Wed, 27 Mar 2024 18:30:16 GMT"},{"key":"Content-Length","value":"7802"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": [\n {\n \"sa_schedule_id\": 405,\n \"AgentName\": \"Tritten, Thomas \",\n \"name\": \"Holiday 2024 Bid\",\n \"description\": \"\",\n \"StartDate\": \"2024-12-09T00:00:00\",\n \"Published\": false,\n \"Archived\": false,\n \"CreateDate\": \"2024-01-10T07:03:29.9\",\n \"LastUpdate\": \"2024-01-10T07:03:29.9\",\n \"MemberActivities\": \"Site 1 - Dallas, TX, Customer Program Service, Multimedia Sales, Billing, New Customer Sales, Customer Success, Tier 1 support, Sales Email, Sales Chat, Outbound \"\n },\n {\n \"sa_schedule_id\": 418,\n \"AgentName\": \"Tritten, Thomas \",\n \"name\": \"April 2024 [4]\",\n \"description\": \"April 2024\",\n \"StartDate\": \"2024-04-29T00:00:00\",\n \"Published\": false,\n \"Archived\": false,\n \"CreateDate\": \"2024-03-05T22:21:32.51\",\n \"LastUpdate\": \"2024-03-05T22:21:32.51\",\n \"MemberActivities\": \"Site 1 - Dallas, TX, Customer Program Service, Multimedia Sales, Billing, New Customer Sales, Customer Success, Tier 1 support, Sales Email, Sales Chat, Outbound \"\n },\n {\n \"sa_schedule_id\": 417,\n \"AgentName\": \"Tritten, Thomas \",\n \"name\": \"April 2024 [3]\",\n \"description\": \"April 2024\",\n \"StartDate\": \"2024-04-22T00:00:00\",\n \"Published\": false,\n \"Archived\": false,\n \"CreateDate\": \"2024-03-05T22:21:32.503\",\n \"LastUpdate\": \"2024-03-05T22:21:32.503\",\n \"MemberActivities\": \"Site 1 - Dallas, TX, Customer Program Service, Multimedia Sales, Billing, New Customer Sales, Customer Success, Tier 1 support, Sales Email, Sales Chat, Outbound \"\n },\n {\n \"sa_schedule_id\": 416,\n \"AgentName\": \"Tritten, Thomas \",\n \"name\": \"April 2024 [2]\",\n \"description\": \"April 2024\",\n \"StartDate\": \"2024-04-15T00:00:00\",\n \"Published\": false,\n \"Archived\": false,\n \"CreateDate\": \"2024-03-05T22:21:32.497\",\n \"LastUpdate\": \"2024-03-05T22:21:32.497\",\n \"MemberActivities\": \"Site 1 - Dallas, TX, Customer Program Service, Multimedia Sales, Billing, New Customer Sales, Customer Success, Tier 1 support, Sales Email, Sales Chat, Outbound \"\n },\n {\n \"sa_schedule_id\": 415,\n \"AgentName\": \"Tritten, Thomas \",\n \"name\": \"April 2024 [1]\",\n \"description\": \"April 2024\",\n \"StartDate\": \"2024-04-08T00:00:00\",\n \"Published\": false,\n \"Archived\": false,\n \"CreateDate\": \"2024-03-05T22:21:32.493\",\n \"LastUpdate\": \"2024-03-05T22:21:32.493\",\n \"MemberActivities\": \"Site 1 - Dallas, TX, Customer Program Service, Multimedia Sales, Billing, New Customer Sales, Customer Success, Tier 1 support, Sales Email, Sales Chat, Outbound \"\n },\n {\n \"sa_schedule_id\": 414,\n \"AgentName\": \"Tritten, Thomas \",\n \"name\": \"April 2024\",\n \"description\": \"April 2024\",\n \"StartDate\": \"2024-04-01T00:00:00\",\n \"Published\": false,\n \"Archived\": false,\n \"CreateDate\": \"2024-03-05T22:21:32.487\",\n \"LastUpdate\": \"2024-03-05T22:21:32.487\",\n \"MemberActivities\": \"Site 1 - Dallas, TX, Customer Program Service, Multimedia Sales, Billing, New Customer Sales, Customer Success, Tier 1 support, Sales Email, Sales Chat, Outbound \"\n },\n {\n \"sa_schedule_id\": 413,\n \"AgentName\": \"Tritten, Thomas \",\n \"name\": \"Tes [3]\",\n \"description\": \"\",\n \"StartDate\": \"2024-03-25T00:00:00\",\n \"Published\": false,\n \"Archived\": false,\n \"CreateDate\": \"2024-02-15T15:27:39.007\",\n \"LastUpdate\": \"2024-02-15T15:27:39.007\",\n \"MemberActivities\": \"Site 1 - Dallas, TX, Customer Program Service, Multimedia Sales, Billing, New Customer Sales, Customer Success, Tier 1 support, Sales Email, Sales Chat, Outbound \"\n },\n {\n \"sa_schedule_id\": 409,\n \"AgentName\": \"Tritten, Thomas \",\n \"name\": \"March 2024 [3]\",\n \"description\": \"March 2024\",\n \"StartDate\": \"2024-03-25T00:00:00\",\n \"Published\": false,\n \"Archived\": false,\n \"CreateDate\": \"2024-02-01T08:45:52.217\",\n \"LastUpdate\": \"2024-02-01T08:45:52.217\",\n \"MemberActivities\": \"Site 1 - Dallas, TX, Customer Program Service, Multimedia Sales, Billing, New Customer Sales, Customer Success, Tier 1 support, Sales Email, Sales Chat, Outbound \"\n },\n {\n \"sa_schedule_id\": 412,\n \"AgentName\": \"Tritten, Thomas \",\n \"name\": \"Tes [2]\",\n \"description\": \"\",\n \"StartDate\": \"2024-03-18T00:00:00\",\n \"Published\": false,\n \"Archived\": false,\n \"CreateDate\": \"2024-02-15T15:27:39\",\n \"LastUpdate\": \"2024-02-15T15:27:39\",\n \"MemberActivities\": \"Site 1 - Dallas, TX, Customer Program Service, Multimedia Sales, Billing, New Customer Sales, Customer Success, Tier 1 support, Sales Email, Sales Chat, Outbound \"\n },\n {\n \"sa_schedule_id\": 408,\n \"AgentName\": \"Tritten, Thomas \",\n \"name\": \"March 2024 [2]\",\n \"description\": \"March 2024\",\n \"StartDate\": \"2024-03-18T00:00:00\",\n \"Published\": false,\n \"Archived\": false,\n \"CreateDate\": \"2024-02-01T08:45:52.213\",\n \"LastUpdate\": \"2024-02-01T08:45:52.213\",\n \"MemberActivities\": \"Site 1 - Dallas, TX, Customer Program Service, Multimedia Sales, Billing, New Customer Sales, Customer Success, Tier 1 support, Sales Email, Sales Chat, Outbound \"\n },\n {\n \"sa_schedule_id\": 407,\n \"AgentName\": \"Tritten, Thomas \",\n \"name\": \"March 2024 [1]\",\n \"description\": \"March 2024\",\n \"StartDate\": \"2024-03-11T00:00:00\",\n \"Published\": false,\n \"Archived\": false,\n \"CreateDate\": \"2024-02-01T08:45:52.207\",\n \"LastUpdate\": \"2024-02-01T08:45:52.207\",\n \"MemberActivities\": \"Site 1 - Dallas, TX, Customer Program Service, Multimedia Sales, Billing, New Customer Sales, Customer Success, Tier 1 support, Sales Email, Sales Chat, Outbound \"\n },\n {\n \"sa_schedule_id\": 411,\n \"AgentName\": \"Tritten, Thomas \",\n \"name\": \"Tes [1]\",\n \"description\": \"\",\n \"StartDate\": \"2024-03-11T00:00:00\",\n \"Published\": false,\n \"Archived\": false,\n \"CreateDate\": \"2024-02-15T15:27:38.993\",\n \"LastUpdate\": \"2024-02-15T15:27:38.993\",\n \"MemberActivities\": \"Site 1 - Dallas, TX, Customer Program Service, Multimedia Sales, Billing, New Customer Sales, Customer Success, Tier 1 support, Sales Email, Sales Chat, Outbound \"\n },\n {\n \"sa_schedule_id\": 410,\n \"AgentName\": \"Tritten, Thomas \",\n \"name\": \"Tes\",\n \"description\": \"\",\n \"StartDate\": \"2024-03-04T00:00:00\",\n \"Published\": false,\n \"Archived\": false,\n \"CreateDate\": \"2024-02-15T15:27:38.987\",\n \"LastUpdate\": \"2024-02-15T15:27:38.987\",\n \"MemberActivities\": \"Site 1 - Dallas, TX, Customer Program Service, Multimedia Sales, Billing, New Customer Sales, Customer Success, Tier 1 support, Sales Email, Sales Chat, Outbound \"\n },\n {\n \"sa_schedule_id\": 406,\n \"AgentName\": \"Tritten, Thomas \",\n \"name\": \"March 2024\",\n \"description\": \"March 2024\",\n \"StartDate\": \"2024-03-04T00:00:00\",\n \"Published\": false,\n \"Archived\": false,\n \"CreateDate\": \"2024-02-01T08:45:52.2\",\n \"LastUpdate\": \"2024-02-01T08:45:52.2\",\n \"MemberActivities\": \"Site 1 - Dallas, TX, Customer Program Service, Multimedia Sales, Billing, New Customer Sales, Customer Success, Tier 1 support, Sales Email, Sales Chat, Outbound \"\n },\n {\n \"sa_schedule_id\": 402,\n \"AgentName\": \"Tritten, Thomas \",\n \"name\": \"February 2024 [3]\",\n \"description\": \"\",\n \"StartDate\": \"2024-02-26T00:00:00\",\n \"Published\": false,\n \"Archived\": false,\n \"CreateDate\": \"2024-01-03T05:58:57.507\",\n \"LastUpdate\": \"2024-01-03T05:58:57.507\",\n \"MemberActivities\": \"Site 1 - Dallas, TX, Customer Program Service, Multimedia Sales, Billing, New Customer Sales, Customer Success, Tier 1 support, Sales Email, Sales Chat, Outbound \"\n },\n {\n \"sa_schedule_id\": 401,\n \"AgentName\": \"Tritten, Thomas \",\n \"name\": \"February 2024 [2]\",\n \"description\": \"\",\n \"StartDate\": \"2024-02-19T00:00:00\",\n \"Published\": false,\n \"Archived\": false,\n \"CreateDate\": \"2024-01-03T05:58:57.5\",\n \"LastUpdate\": \"2024-01-03T05:58:57.5\",\n \"MemberActivities\": \"Site 1 - Dallas, TX, Customer Program Service, Multimedia Sales, Billing, New Customer Sales, Customer Success, Tier 1 support, Sales Email, Sales Chat, Outbound \"\n },\n {\n \"sa_schedule_id\": 400,\n \"AgentName\": \"Tritten, Thomas \",\n \"name\": \"February 2024 [1]\",\n \"description\": \"\",\n \"StartDate\": \"2024-02-12T00:00:00\",\n \"Published\": false,\n \"Archived\": false,\n \"CreateDate\": \"2024-01-03T05:58:57.493\",\n \"LastUpdate\": \"2024-01-03T05:58:57.493\",\n \"MemberActivities\": \"Site 1 - Dallas, TX, Customer Program Service, Multimedia Sales, Billing, New Customer Sales, Customer Success, Tier 1 support, Sales Email, Sales Chat, Outbound \"\n },\n {\n \"sa_schedule_id\": 399,\n \"AgentName\": \"Tritten, Thomas \",\n \"name\": \"February 2024\",\n \"description\": \"\",\n \"StartDate\": \"2024-02-05T00:00:00\",\n \"Published\": false,\n \"Archived\": false,\n \"CreateDate\": \"2024-01-03T05:58:57.487\",\n \"LastUpdate\": \"2024-01-03T05:58:57.487\",\n \"MemberActivities\": \"Site 1 - Dallas, TX, Customer Program Service, Multimedia Sales, Billing, New Customer Sales, Customer Success, Tier 1 support, Sales Email, Sales Chat, Outbound \"\n }\n ],\n \"StackTrace\": \"Stack trace here...\"\n}"}],"_postman_id":"137cc700-61ae-414e-81a9-c47b770f8cca"}],"id":"4d76f92a-58dd-4ec3-b626-a0666b44cd34","description":"The Schedule endpoints allow for viewing, creating, editing, or removing schedules. This includes both the working and published schedules in CommunityWebAPI.
\nCommon endpoints include:
\n- \n
- GET AgentAvailability \n
- GET PublishedAgentScheduleSummary \n
- GET PublishedSchedules \n
- GET ScheduleEvent \n
- POST ScheduleEvent \n
- GET WorkingScheduleList \n
REQUIRED: The ID of the specific Calendar Event.
\n","type":"text/plain"},"key":"specialEventId","value":"2"},{"description":{"content":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList
\n","type":"text/plain"},"key":"userId","value":"1"}],"variable":[]}},"response":[{"id":"5fef0726-2a59-4296-94c9-569896479215","name":"CalendarEvent","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}"}],"url":{"raw":"{{envName}}/api/CalendarEvent?specialEventId=2&userId=1","host":["{{envName}}"],"path":["api","CalendarEvent"],"query":[{"key":"specialEventId","value":"2","description":"REQUIRED: The ID of the specific Calendar Event."},{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruHNA0VBRQ2bZ4CrJJ4Fhv1ynS7tGRF2w+Q="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Wed, 08 May 2024 18:39:55 GMT"},{"key":"Content-Length","value":"303"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": {\n \"FixedScheduleDate\": \"2023-12-25T00:00:00\",\n \"IsDefaultClosed\": true,\n \"Notes\": \"Christmas\",\n \"PayrollRulesCalculatorClasspath\": null,\n \"SpecialEventId\": 2,\n \"SyncCollectionExceptions\": true,\n \"SourceCulture\": null,\n \"UserId\": 1\n },\n \"StackTrace\": \"Stack trace here...\"\n}"}],"_postman_id":"7a63b7cf-1738-4fe8-969f-640910236e34"},{"name":"CalendarEvent","event":[{"listen":"prerequest","script":{"id":"987b6eb9-725e-44d1-9ca2-f4c3774181bb","exec":[""],"type":"text/javascript","packages":{}}},{"listen":"test","script":{"id":"86d1f9a1-e325-4850-b02c-bcc03f90e99e","exec":[""],"type":"text/javascript","packages":{}}}],"id":"42f956d8-cc99-47d3-a9c4-930c9c41654a","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}"}],"body":{"mode":"urlencoded","urlencoded":[{"key":"transactionFlagId","value":"1","description":"REQUIRED: 1 = INSERT, 2 = UPDATE, 3 = DELETE
\n","type":"text"},{"key":"notes","value":"Halloween API Training","description":"REQUIRED: This string field defines the notes that will describe the Calendar Event.
\n","type":"text"},{"key":"specialEventId","value":"13","description":"REQUIRED on UPDATE and DELETE: The specialEventId is the ID returned in the response when created a calendar event. You can find a list using the GET CalendarEvent.
\n","type":"text"},{"key":"isDefaultClosed","value":"true","description":"REQUIRED: This boolean parameter indicates if the calendar event defaults to closed.
\n","type":"text"},{"key":"fixedScheduleDate","value":"10/31/2024","description":"REQUIRED: The date of the calendar event in MM/DD/YYY or YYYY-MM-DD format.
\n","type":"text"},{"key":"numInstances","value":"1","description":"REQUIRED: An integer designating the number of instances available for the Calendar Event.
\n","type":"text"},{"key":"syncCollectionExceptions","value":"false","description":"REQUIRED: Indicates if the collection exceptions should be synced. Expects a boolean value of True/false.
\n","type":"text"},{"key":"syncCollectionExceptionsOnUpdate","value":"false","description":"REQUIRED on UPDATE: This boolean field designates if the collection exceptions should be synced on update.
\n","type":"text"},{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList
\n","type":"text"}]},"url":"{{envName}}/api/CalendarEvent","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","CalendarEvent"],"host":["{{envName}}"],"query":[],"variable":[]}},"response":[{"id":"400e3c04-de2f-4e4f-b0bd-f1dad660c84b","name":"1 - INSERT","originalRequest":{"method":"POST","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}"}],"body":{"mode":"urlencoded","urlencoded":[{"key":"transactionFlagId","value":"1","description":"REQUIRED: 1 = INSERT, 2 = UPDATE, 3 = DELETE","type":"text"},{"key":"notes","value":"Halloween API Training","description":"REQUIRED: This string field defines the notes that will describe the Calendar Event.","type":"text"},{"key":"specialEventId","value":"","description":"REQUIRED on UPDATE and DELETE: ","type":"text","disabled":true},{"key":"isDefaultClosed","value":"false","description":"REQUIRED: This boolean parameter indicates if the calendar event defaults to closed.","type":"text"},{"key":"fixedScheduleDate","value":"10/31/2024","description":"REQUIRED: The date of the calendar event in MM/DD/YYY or YYYY-MM-DD format.","type":"text"},{"key":"numInstances","value":"1","description":"REQUIRED: An integer designating the number of instances available for the Calendar Event.","type":"text"},{"key":"syncCollectionExceptions","value":"false","description":"REQUIRED: Indicates if the collection exceptions should be synced. Expects a boolean value of True/false.","type":"text"},{"key":"syncCollectionExceptionsOnUpdate","value":"false","description":"REQUIRED on UPDATE: This boolean field designates if the collection exceptions should be synced on update. ","type":"text","disabled":true},{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. 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\n","type":"text/plain"},"key":"activityId","value":""},{"description":{"content":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList
\n","type":"text/plain"},"key":"userId","value":"1"},{"description":{"content":"OPTIONAL: This field, either true or false, will return a list of the activities that are assigned to a calendar event or are not assigned. Leave blank/null if using activityId.
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Nashville, TN\",\n \"IsAssignedToCalendarEvent\": true\n },\n {\n \"SeqNo\": 4,\n \"ActivityId\": 22,\n \"ParentId\": 1,\n \"ActivityTypeId\": 1,\n \"Name\": \"3- Minneapolis, MN\",\n \"IsAssignedToCalendarEvent\": true\n },\n {\n \"SeqNo\": 5,\n \"ActivityId\": 95,\n \"ParentId\": 1,\n \"ActivityTypeId\": 3,\n \"Name\": \"Virtual Activity\",\n \"IsAssignedToCalendarEvent\": false\n },\n {\n \"SeqNo\": 6,\n \"ActivityId\": 3,\n \"ParentId\": 2,\n \"ActivityTypeId\": 5,\n \"Name\": \"Customer Program Service\",\n \"IsAssignedToCalendarEvent\": true\n },\n {\n \"SeqNo\": 7,\n \"ActivityId\": 5,\n \"ParentId\": 2,\n \"ActivityTypeId\": 5,\n \"Name\": \"Multimedia Sales\",\n \"IsAssignedToCalendarEvent\": true\n },\n {\n \"SeqNo\": 8,\n \"ActivityId\": 7,\n \"ParentId\": 6,\n \"ActivityTypeId\": 5,\n \"Name\": \"Help Desk\",\n \"IsAssignedToCalendarEvent\": true\n },\n {\n \"SeqNo\": 9,\n \"ActivityId\": 8,\n \"ParentId\": 6,\n \"ActivityTypeId\": 5,\n \"Name\": \"Multimedia Support\",\n \"IsAssignedToCalendarEvent\": true\n },\n {\n \"SeqNo\": 10,\n \"ActivityId\": 63,\n \"ParentId\": 22,\n \"ActivityTypeId\": 5,\n \"Name\": \"Main Contact Center\",\n \"IsAssignedToCalendarEvent\": true\n },\n {\n \"SeqNo\": 11,\n \"ActivityId\": 9,\n \"ParentId\": 3,\n \"ActivityTypeId\": 2,\n \"Name\": \"Billing\",\n \"IsAssignedToCalendarEvent\": true\n },\n {\n \"SeqNo\": 12,\n \"ActivityId\": 11,\n \"ParentId\": 3,\n \"ActivityTypeId\": 2,\n \"Name\": \"Customer Success\",\n \"IsAssignedToCalendarEvent\": true\n },\n {\n \"SeqNo\": 13,\n \"ActivityId\": 10,\n \"ParentId\": 3,\n \"ActivityTypeId\": 2,\n \"Name\": \"New Customer Sales\",\n \"IsAssignedToCalendarEvent\": true\n },\n {\n \"SeqNo\": 14,\n \"ActivityId\": 101,\n \"ParentId\": 3,\n \"ActivityTypeId\": 2,\n \"Name\": \"Outbound \",\n \"IsAssignedToCalendarEvent\": false\n },\n {\n \"SeqNo\": 15,\n \"ActivityId\": 12,\n \"ParentId\": 3,\n \"ActivityTypeId\": 2,\n \"Name\": \"Tier 1 support\",\n \"IsAssignedToCalendarEvent\": true\n },\n {\n \"SeqNo\": 16,\n \"ActivityId\": 24,\n \"ParentId\": 5,\n \"ActivityTypeId\": 2,\n \"Name\": \"Sales Chat\",\n \"IsAssignedToCalendarEvent\": true\n },\n {\n \"SeqNo\": 17,\n \"ActivityId\": 23,\n \"ParentId\": 5,\n \"ActivityTypeId\": 2,\n \"Name\": \"Sales Email\",\n \"IsAssignedToCalendarEvent\": true\n },\n {\n \"SeqNo\": 18,\n \"ActivityId\": 19,\n \"ParentId\": 7,\n \"ActivityTypeId\": 2,\n \"Name\": \"Devloper support\",\n \"IsAssignedToCalendarEvent\": true\n },\n {\n \"SeqNo\": 19,\n \"ActivityId\": 18,\n \"ParentId\": 7,\n \"ActivityTypeId\": 2,\n \"Name\": \"Tier 2\",\n \"IsAssignedToCalendarEvent\": true\n },\n {\n \"SeqNo\": 20,\n \"ActivityId\": 17,\n \"ParentId\": 7,\n \"ActivityTypeId\": 2,\n \"Name\": \"Tier 3\",\n \"IsAssignedToCalendarEvent\": true\n },\n {\n \"SeqNo\": 21,\n \"ActivityId\": 25,\n \"ParentId\": 8,\n \"ActivityTypeId\": 2,\n \"Name\": \"Support Chat\",\n \"IsAssignedToCalendarEvent\": true\n },\n {\n \"SeqNo\": 22,\n \"ActivityId\": 20,\n \"ParentId\": 8,\n \"ActivityTypeId\": 2,\n \"Name\": \"Support Email \",\n \"IsAssignedToCalendarEvent\": true\n },\n {\n \"SeqNo\": 23,\n \"ActivityId\": 65,\n \"ParentId\": 63,\n \"ActivityTypeId\": 2,\n \"Name\": \"BPO A\",\n \"IsAssignedToCalendarEvent\": true\n },\n {\n \"SeqNo\": 24,\n \"ActivityId\": 66,\n \"ParentId\": 63,\n \"ActivityTypeId\": 2,\n \"Name\": \"BPO B\",\n \"IsAssignedToCalendarEvent\": true\n },\n {\n \"SeqNo\": 25,\n \"ActivityId\": 96,\n \"ParentId\": 63,\n \"ActivityTypeId\": 2,\n \"Name\": \"BPO C\",\n \"IsAssignedToCalendarEvent\": false\n }\n ],\n \"StackTrace\": \"Stack trace here...\"\n}"}],"_postman_id":"4490c9b9-0d42-4af9-9c78-c4d81b212bfd"},{"name":"CalendarEventActivity","event":[{"listen":"prerequest","script":{"id":"336aeb54-500e-4ced-b6c7-945c6a98210f","exec":[""],"type":"text/javascript","packages":{}}},{"listen":"test","script":{"id":"0f4c418d-9abd-4a28-bf25-565165068636","exec":[""],"type":"text/javascript","packages":{}}}],"id":"64f3b909-feeb-4d79-aaed-4fed31f0b903","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}"}],"body":{"mode":"urlencoded","urlencoded":[{"key":"transactionFlagId","value":"1","description":"REQUIRED: 1 = INSERT a new member, 3 = Delete existing member
\n","type":"text"},{"key":"specialEventId","value":"13","description":"REQUIRED: The specialEventId is the ID returned in the response when created a calendar event. You can find a list using the GET CalendarEvent.
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\n","type":"text"},{"key":"assignedActivities","value":"96","description":"REQUIRED: The ID of the activity to which to assign the acalendar event. A list of ActivityIds can be found with GET Activity
\n","type":"text"}]},"url":"{{envName}}/api/CalendarEventActivity","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","CalendarEventActivity"],"host":["{{envName}}"],"query":[],"variable":[]}},"response":[{"id":"3fe515cc-19bf-495a-97a8-5b4370c5f4c7","name":"CalendarEventActivity","originalRequest":{"method":"POST","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}"}],"body":{"mode":"urlencoded","urlencoded":[{"key":"transactionFlagId","value":"1","description":"REQUIRED: 1 = INSERT a new member, 3 = Delete existing member","type":"text"},{"key":"specialEventId","value":"13","description":"REQUIRED: The specialEventId is the ID returned in the response when created a calendar event. You can find a list using the GET CalendarEvent.","type":"text"},{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList","type":"text"},{"key":"assignedActivities","value":"96","description":"REQUIRED: The ID of the activity to which to assign the acalendar event. A list of ActivityIds can be found with GET Activity ","type":"text"}]},"url":"{{envName}}/api/CalendarEventActivity"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruHIaAvqpI47J9YlIrbdw+OK2cEb2YtRedQ="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Thu, 26 Sep 2024 04:27:52 GMT"},{"key":"Content-Length","value":"99"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": null,\n \"StackTrace\": \"Stack trace here...\"\n}"}],"_postman_id":"64f3b909-feeb-4d79-aaed-4fed31f0b903"},{"name":"CalendarEventSchedule","event":[{"listen":"prerequest","script":{"exec":[""],"type":"text/javascript","packages":{},"id":"75a8bbff-1089-4290-8716-a42ac3a300fa"}},{"listen":"test","script":{"exec":[""],"type":"text/javascript","packages":{},"id":"7177e8c9-4fde-40c1-9b7f-8cd762ec8bee"}}],"id":"6e2f6183-356a-48bb-b9d9-f0bd30689f98","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","uuid":"6d3cea43-1df7-445c-b2f5-272ef3134922"}],"url":"{{envName}}/api/CalendarEventSchedule?scheduleId=405&userId=1","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","CalendarEventSchedule"],"host":["{{envName}}"],"query":[{"description":{"content":"REQUIRED: This is the ID of the specific schedule to check against.
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\n","type":"text"},{"key":"specialEventId","value":"13","description":"REQUIRED: The specialEventId is the ID returned in the response when created a calendar event. You can find a list using the GET CalendarEvent.
\n","type":"text"},{"key":"timeZoneId","value":"20","description":"REQUIRED: Timezone code in which to format the data. Expects integer value or null. Find TimezoneIDs with GET TimeZone.
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\n","type":"text"},{"key":"calendarId","value":"8","description":"REQUIRED on UPDATE and DELETE: The ID of the specific calendar partition. When using INSERT calendarPartitionId will be returned. Use GET CalendarPartition for a list of partitions to use.
\n","type":"text"},{"key":"userId","value":"1","description":"REQUIRED: AgentID of user changing the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList
\n","type":"text"},{"key":"name","value":"Halloween Partition","description":"REQUIRED on INSERT and UPDATE: The color name to add or update. This field accepts string values.
\n","type":"text"},{"key":"description","value":"UPDATED ","description":"REQUIRED: A string entered into this field will appear as the event description.
\n","type":"text"},{"key":"selectionTypeId","value":"1","description":"REQUIRED: 2 = Bid-round selection
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\n","type":"text"},{"key":"blockVisibility","value":"false","description":"REQUIRED: A boolean value determining if the user interface visibility is blocked by this calendar partition.
\n","type":"text"},{"key":"rosterTemplateId","value":"1","description":"REQUIRED: The ID of the roster template.
\n","type":"text"},{"key":"shrinkageType","value":"3","description":"REQUIRED: The type of shrinkage that this calendar supports. If Discretionary (1), then only discretionary PTO Classifications can be added to the calendar and thus bid on. If NonDiscreationary (2), the same is true. If both (3), then any PTO classification can be included and bid on.
\n","type":"text"},{"key":"includePriorDaysAccrual","value":"4","description":"REQUIRED: This value determines how to align the PTO calendar partition to Accrual Periods when they may be mismatched. It tells the accrual report for the PTO calendar how many days PRIOR to the beginning of the PTO Calendar the accrual report should look for accrual transactions.
\n","type":"text"},{"key":"ignoreFollowingDaysAccrual","value":"1","description":"REQUIRED: The corrolary to the include prior is the ignore FOLLOWING. This value determines the number of days the accrual report will IGNORE prior to the end of the PTO calendar.
\n","type":"text"},{"key":"includeBeginningBalanceAccruals","value":"false","description":"REQUIRED: Used to determine if PRIOR or BEGINNING balances should be included in the hours that participants bid during the bid rounds. If FALSE, then ONLY the accrual transactiosn included in the calendar (subject to tuning parameters above) apply to the bid-round process. If TRUE, then any prior balance rollovers from previous calendars (via accrual balances OR rollover balances) will be included in the PTO Calendar bid rounds and subject to the rules of the round.
\n","type":"text"},{"key":"isCalendarOpenSelection","value":"false","description":"REQUIRED: Determines if this calendar is eligible for participants to perform \"open selection\" meaning participants can make requests for periods inside the calendar range.
\n","type":"text"},{"key":"autoCloseOpenSelectionDate","value":"10/1/2024","description":"REQUIRED: Determines the automatic close date for \"open selection\" calendars.
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\n","type":"text"},{"key":"bulkSplitPlacementOption","value":"","description":"REQUIRED: When bulkSplitUpdateOption is set to 2 this integer field is required. It determines how the hours are placed relative to the bulk split date.
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\n","type":"text/plain"},"key":"userId","value":"1"}],"variable":[]}},"response":[{"id":"6d627c90-db57-4e21-8f06-c416dbfba211","name":"CalendarPartitionClassificationBidRound","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}"}],"url":{"raw":"{{envName}}/api/CalendarPartitionClassificationBidRound?calendarBidRoundId=3&userId=1","host":["{{envName}}"],"path":["api","CalendarPartitionClassificationBidRound"],"query":[{"key":"calendarBidRoundId","value":"3","description":"REQUIRED: The ID of the specific calendar bid round."},{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruHNA0VBRQ2bZ5aK+u47U/8nN7gbfwn01sg="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Wed, 08 May 2024 19:27:32 GMT"},{"key":"Content-Length","value":"806"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": {\n \"IsOpenForSelection\": false,\n \"MaxTotalBidHours\": null,\n \"AutoOpen\": true,\n \"BidRoundOrdinal\": 1,\n \"MaxBlockSizeInHours\": 40,\n \"OpenDate\": \"2024-03-11T10:30:00\",\n \"CreateDate\": \"2024-03-11T15:39:33.947\",\n \"CalendarId\": 5,\n \"LastUpdate\": \"2024-03-11T15:41:43.58\",\n \"MinBlockSizeInHours\": 1,\n \"ClassificationId\": 3,\n \"CloseDate\": \"2024-03-11T10:30:00\",\n \"AutoClose\": false,\n \"MinTotalBidHours\": null,\n \"AllowContiguousSelections\": true,\n \"CalendarBidRoundStatusId\": 4,\n \"CalendarBidRoundStatusName\": \"Published\",\n \"CalendarBidRoundId\": 3,\n \"ClassificationName\": \"Vacation\",\n \"RosterTemplateId\": 7,\n \"RosterTemplateName\": \"Dallas Bid Test\",\n \"BidCommitBufferType\": 2,\n \"BidCommitBufferSize\": 95,\n \"RosterTemplateIsDefault\": false,\n \"ParticipantCount\": 2,\n \"SourceCulture\": null,\n \"UserId\": 1\n },\n \"StackTrace\": \"Stack trace here...\"\n}"}],"_postman_id":"b4dbf851-0775-4509-9e8b-b8ff91a9f705"},{"name":"CalendarPartitionClassificationBidRound","event":[{"listen":"prerequest","script":{"id":"b7225659-6316-4ba2-b8b6-5ac5127a1c2c","exec":[""],"type":"text/javascript","packages":{}}},{"listen":"test","script":{"id":"415e9d45-3a3d-40fd-beab-94f3e50fc5d1","exec":[""],"type":"text/javascript","packages":{}}}],"id":"087bfbf9-e21f-43d5-bc95-400fc9fe8bc0","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}"}],"body":{"mode":"urlencoded","urlencoded":[{"key":"transactionFlagId","value":"1","description":"REQUIRED: 1 = INSERT, 2 = UPDATE, 3 = DELETE
\n","type":"text"},{"key":"calendarId","value":"8","description":"REQUIRED: The ID of the specific calendar.
\n","type":"text"},{"key":"userId","value":"1","description":"REQUIRED: AgentID of user changing the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList
\n","type":"text"},{"key":"classificationId","value":"4","description":"REQUIRED: Classification ID is the ID of the PTO Classifciation. You can find a list of these with the GET PtoClassifications endpoint.
\n","type":"text"},{"key":"bidRoundOrdinal","value":"1","description":"REQUIRED: The unique ordinal number of a specific bid round; unique to the combination of calendar ID and PTO Classification ID.
\n","type":"text"},{"key":"maxBlockSizeInHours","value":"8","description":"REQUIRED: Represents the MAXIMUM size of each individual request included in this bid round for the specified classifciation.
\n","type":"text"},{"key":"minBlockSizeInHours","value":"1","description":"REQUIRED: Represents the MINIMUM size of each individual request included in this bid round for the specified classifciation.
\n","type":"text"},{"key":"minTotalBidHours","value":"1","description":"REQUIRED: Represents the MINIMUM percentage of total accrued hours that must be bid in this round for the specific PTO classification.
\n","type":"text"},{"key":"maxTotalBidHour","value":"20","description":"REQUIRED: Represents the MAXIMUM percentage of total accrued hours that must be bid in this round for the specific PTO classification.
\n","type":"text"},{"key":"calendarBidRoundStatusId","value":"1","description":"REQUIRED: The status ID that indicates the status of the bid round.
\n","type":"text"},{"key":"openDate","value":"9/30/2024 09:00:00","description":"REQUIRED: Specifies the open date and time for the paticipant selection.
\n","type":"text"},{"key":"isAutoOpen","value":"true","description":"REQUIRED: Determins if the bid round should be automatically opened by the system monitor service on the open date.
\n","type":"text"},{"key":"closeDate","value":"10/5/2024 17:00:00","description":"REQUIRED: This is the datetime the bid round ends.
\n","type":"text"},{"key":"isAutoClose","value":"true","description":"REQUIRED: Determins if the bid round should be automatically closed by the system monitor service on the close date.
\n","type":"text"},{"key":"isAllowContiguousSelections","value":"false","description":"REQUIRED: Determines if the bid round should support \"contiguous selection\", meaning the participant is allowed to enter requests back-to-back.
\n","type":"text"},{"key":"calendarBidRoundId","value":"3","description":"REQUIRED: The CalendarBidRoundID to use. You can search for an ID using GET CalendarPartitionClassificationBidRound.
\n","type":"text"},{"key":"rosterTemplateId","value":"1","description":"REQUIRED: Provides an override to the calendar roster template id selection so that each bid round can be sequenced individually.
\n","type":"text"},{"key":"bidCommitBufferType","value":"1","description":"REQUIRED: 1 = Restrict to a scalar value of people, 2 = Restrict to a percentage of bid round participants.
\n","type":"text"},{"key":"bidCommitBufferSize ","value":"10","description":"REQUIRED: This field will define the value for the above BufferType. If you chose 1 above this field expects an integer defining how many people. For example a value of 10 means that a person has to be within 10 people of the \"top of the list\" of uncommitted bids in order to commit the bid. If you chose 2, a value of 10 in this field would mean 10 participants get to bid at the same time. Once once commits, the next in the list is eligible to bid.
\n","type":"text"}]},"url":"{{envName}}/api/CalendarPartitionClassificationBidRound","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","CalendarPartitionClassificationBidRound"],"host":["{{envName}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"087bfbf9-e21f-43d5-bc95-400fc9fe8bc0"},{"name":"CalendarPartitionClassificationBidRoundPublishResults","event":[{"listen":"prerequest","script":{"exec":[""],"type":"text/javascript","packages":{},"id":"2fa21e97-d1f5-4b16-a2f3-787d077fdf70"}},{"listen":"test","script":{"exec":[""],"type":"text/javascript","packages":{},"id":"01254f90-e80c-4ae7-9a5b-cb74a5f1efd3"}}],"id":"9f1a48d9-a34a-4cee-b17f-a33d1ed62c28","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","uuid":"15e3d1ad-b1ef-4767-b2e7-345d4402bcb1"}],"url":"{{envName}}/api/CalendarPartitionClassificationBidRoundPublishResults?calendarBidRoundPublishId=3&timeZoneId=20&userId=1","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","CalendarPartitionClassificationBidRoundPublishResults"],"host":["{{envName}}"],"query":[{"description":{"content":"REQUIRED: The ID of the calendar bid round.
\n","type":"text/plain"},"key":"calendarBidRoundPublishId","value":"3"},{"description":{"content":"REQUIRED: The timezone ID for the specific user. Use GET Timezone to get a list of all timezone IDs.
\n","type":"text/plain"},"key":"timeZoneId","value":"20"},{"description":{"content":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList
\n","type":"text/plain"},"key":"userId","value":"1"}],"variable":[]}},"response":[{"id":"42a4db89-f0c6-483e-8703-7dbb76d8bb78","name":"CalendarPartitionClassificationBidRoundPublishResults","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}"}],"url":{"raw":"{{envName}}/api/CalendarPartitionClassificationBidRoundPublishResults?calendarBidRoundPublishId=3&timeZoneId=20&userId=1","host":["{{envName}}"],"path":["api","CalendarPartitionClassificationBidRoundPublishResults"],"query":[{"key":"calendarBidRoundPublishId","value":"3","description":"REQUIRED: The ID of the calendar bid round. "},{"key":"timeZoneId","value":"20","description":"REQUIRED: The timezone ID for the specific user. Use GET Timezone to get a list of all timezone IDs."},{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruHNA0VBRQ2bZ1DTFFMI6z5l6XwcwYYq0Ts="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Wed, 08 May 2024 19:40:13 GMT"},{"key":"Content-Length","value":"724"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": [\n {\n \"CalendarPartitionBidRoundPublishId\": 3,\n \"TimeOffRequestId\": 13,\n \"ParticipantId\": 451,\n \"StartDate\": \"2024-03-13T00:00:00\",\n \"StartTime\": \"1900-01-01T00:00:00\",\n \"EndDate\": \"2024-03-13T00:00:00\",\n \"Duration\": 8,\n \"Comments\": \"PTO comments\",\n \"EventTypeId\": 4,\n \"EventTypeName\": \"PTO\",\n \"CreateDate\": \"2024-03-11T15:41:42.36\",\n \"LastUpdate\": \"2024-03-11T15:41:42.36\",\n \"IsProcessed\": true,\n \"IsConjoinedForApproval\": true,\n \"FullName\": \"Barton, Jean \",\n \"ProcessDate\": \"2024-03-11T15:41:42.377\",\n \"ProcessUserId\": 1,\n \"ProcessUserName\": \"Account, Service \",\n \"ReviewStatus\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"TotalRequestDuration\": 8,\n \"IsAllDay\": true,\n \"IsPartiallyReviewed\": false\n }\n ],\n \"StackTrace\": \"Stack trace here...\"\n}"}],"_postman_id":"9f1a48d9-a34a-4cee-b17f-a33d1ed62c28"},{"name":"CalendarPartitionStatusSummary","event":[{"listen":"prerequest","script":{"exec":[""],"type":"text/javascript","packages":{},"id":"7f518428-f7c5-4f10-afeb-378b930aea79"}},{"listen":"test","script":{"exec":[""],"type":"text/javascript","packages":{},"id":"d06a3b28-d47f-4f91-ad56-9af372786294"}}],"id":"fca73f50-7726-4bb9-a3bf-7406711277bb","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","uuid":"54f3abd2-3362-47e8-bc9c-770809f2f661"}],"url":"{{envName}}/api/CalendarPartitionStatusSummary?calendarId=5&calendarStatusId=2&userId=1","description":"API Request Description
\nThis endpoint makes an HTTP GET request to retrieve the status summary of a calendar partition. The request includes the following query parameters:
\n- \n
calendarId(type: integer) - The ID of the calendar. \ncalendarStatusId(type: integer) - The status ID of the calendar. \nuserId(type: integer) - The ID of the user. \n
REQUIRED: The ID of the specific calendar.
\n","type":"text/plain"},"key":"calendarId","value":"5"},{"description":{"content":"REQUIRED: The status ID of the calendar.
\n","type":"text/plain"},"key":"calendarStatusId","value":"2"},{"description":{"content":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList
\n","type":"text/plain"},"key":"userId","value":"1"}],"variable":[]}},"response":[{"id":"561ac96d-c917-42a9-8dab-b952682691e7","name":"CalendarPartitionStatusSummary","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}"}],"url":{"raw":"{{envName}}/api/CalendarPartitionStatusSummary?calendarId=5&calendarStatusId=2&userId=1","host":["{{envName}}"],"path":["api","CalendarPartitionStatusSummary"],"query":[{"key":"calendarId","value":"5","description":"REQUIRED: The ID of the specific calendar."},{"key":"calendarStatusId","value":"2","description":"REQUIRED: The status ID of the calendar."},{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruHNA0VBRQ2bZ6yDCnUF5x1znL1Uikr6w38="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Wed, 08 May 2024 19:15:40 GMT"},{"key":"Content-Length","value":"290"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": {\n \"CalendarId\": 5,\n \"UserField4\": null,\n \"UserField5\": null,\n \"UserField2\": null,\n \"UserField3\": null,\n \"UserField1\": 1,\n \"SpecialEventCount\": 0,\n \"SupervisorRules\": 0,\n \"ActivityRules\": 0,\n \"SourceCulture\": null,\n \"UserId\": 1\n },\n \"StackTrace\": \"Stack trace here...\"\n}"}],"_postman_id":"fca73f50-7726-4bb9-a3bf-7406711277bb"},{"name":"CalendarPartitionStautusAudit","event":[{"listen":"prerequest","script":{"exec":[""],"type":"text/javascript","packages":{},"id":"8520e5c5-39b1-44da-8dc2-1117d7f97bf6"}},{"listen":"test","script":{"exec":[""],"type":"text/javascript","packages":{},"id":"115146c8-98a4-4d8d-bccd-c0ed50f5e53f"}}],"id":"821e0254-81b2-4754-9a77-5005505c29c2","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","uuid":"4c94e364-20be-44a9-b288-df89db51b935"}],"url":"{{envName}}/api/CalendarPartitionStautusAudit?calendarId=5&calendarStatusId=5&userId=1","description":"This endpoint retrieves the audit status of a calendar partition based on the provided calendar ID, calendar status ID, and user ID.
\nRequest Parameters
\n- \n
calendarId(query parameter) - The ID of the calendar. \ncalendarStatusId(query parameter) - The ID of the calendar status. \nuserId(query parameter) - The ID of the user. \n
REQUIRED: The ID of the specific calendar.
\n","type":"text/plain"},"key":"calendarId","value":"5"},{"description":{"content":"REQUIRED: The ID of the specific calendar status. You can leave this blank to get a list of all statuses the calendar has been through.
\n","type":"text/plain"},"key":"calendarStatusId","value":"5"},{"description":{"content":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList
\n","type":"text/plain"},"key":"userId","value":"1"}],"variable":[]}},"response":[{"id":"9e170778-ccd3-42cb-af52-c5146f535689","name":"Calendar Partition Status Audit","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}"}],"url":{"raw":"{{envName}}/api/CalendarPartitionStautusAudit?calendarId=5&calendarStatusId=5&userId=1","host":["{{envName}}"],"path":["api","CalendarPartitionStautusAudit"],"query":[{"key":"calendarId","value":"5","description":"REQUIRED: The ID of the specific calendar."},{"key":"calendarStatusId","value":"5","description":"REQUIRED: The ID of the specific calendar status. You can leave this blank to get a list of all statuses the calendar has been through."},{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruHNA0VBRQ2bZ5YHFz4pWdB7TuTt4ONGj+w="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Wed, 08 May 2024 19:24:01 GMT"},{"key":"Content-Length","value":"345"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": {\n \"CalendarId\": 5,\n \"LastUpdate\": \"2024-03-11T15:38:28.433\",\n \"CalendarStatusId\": 5,\n \"ReviewStatus\": 2,\n \"ResponsibleUserId\": 1,\n \"ReviewStatusName\": \"Pending\",\n \"ResponsibleUserName\": \"Account, Service \",\n \"CalendarStatusName\": \"Finished\",\n \"SourceCulture\": null,\n \"UserId\": 1\n },\n \"StackTrace\": \"Stack trace here...\"\n}"}],"_postman_id":"821e0254-81b2-4754-9a77-5005505c29c2"},{"name":"CalendarPartitionStautusAudit","event":[{"listen":"prerequest","script":{"id":"1d5be09c-3309-4b17-8f9c-5321384ae141","exec":[""],"type":"text/javascript","packages":{}}},{"listen":"test","script":{"id":"3fbdf31c-2342-445a-a500-7457d379ea11","exec":[""],"type":"text/javascript","packages":{}}}],"id":"d4258e7a-64c5-4553-a103-ea8ef15cbeef","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}"}],"body":{"mode":"urlencoded","urlencoded":[{"key":"transactionFlagId","value":"1","description":"REQUIRED: 1 = INSERT, 2 = UPDATE, 3 = DELETE
\n","type":"text"},{"key":"calendarId","value":"8","description":"REQUIRED: The ID of the specific calendar.
\n","type":"text"},{"key":"userId","value":"1","description":"REQUIRED: AgentID of user changing the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList
\n","type":"text"},{"key":"reviewStatus","value":"2","description":"REQUIRED: Used to filter by review status. Can be null/blank. 0 = Denied, 1 = Approved, 2 = Pending
\n","type":"text"}]},"url":"{{envName}}/api/CalendarPartitionStautusAudit","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","CalendarPartitionStautusAudit"],"host":["{{envName}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"d4258e7a-64c5-4553-a103-ea8ef15cbeef"},{"name":"PtoCalendarPartitionMonitorServiceConfig","event":[{"listen":"prerequest","script":{"exec":[""],"type":"text/javascript","id":"755ae83f-6a78-40c2-a7f9-231f8f183a5d"}},{"listen":"test","script":{"exec":[""],"type":"text/javascript","id":"30279152-125e-4af4-850c-221c2fe82762"}}],"id":"c8a1b148-3e4f-4362-a282-8a7b352b7a6b","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","uuid":"62a2bf2e-1139-4c0c-ad7a-8da580916ced"}],"url":"{{envName}}/api/PtoCalendarPartitionMonitorServiceConfig?userId=1","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","PtoCalendarPartitionMonitorServiceConfig"],"host":["{{envName}}"],"query":[{"description":{"content":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList
\n","type":"text/plain"},"key":"userId","value":"1"}],"variable":[]}},"response":[{"id":"0376aed2-e246-464b-a682-c833ad8957d1","name":"PtoCalendarPartitionMonitorServiceConfig","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}"}],"url":{"raw":"{{envName}}/api/PtoCalendarPartitionMonitorServiceConfig?userId=1","host":["{{envName}}"],"path":["api","PtoCalendarPartitionMonitorServiceConfig"],"query":[{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruHNA0VBRQ2bZ/i6wwm2GhfYUZuTYFipAvE="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Wed, 08 May 2024 19:22:01 GMT"},{"key":"Content-Length","value":"506"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": {\n \"Description\": \"Monitors PTO calendar partitions for expired open selections as well as PTO bid-round expirations.\",\n \"ServiceEndTime\": null,\n \"Icon\": \"fence.png\",\n \"Delay\": 60000,\n \"Enabled\": true,\n \"ServiceName\": \"PTO Calendar Partition Monitor Service\",\n \"ServiceId\": 11,\n \"ServiceStartTime\": null,\n \"Configurable\": true,\n \"ConfigurationUrl\": \"UI/SystemSettings/services/generic-service-configure.aspx\",\n \"SourceCulture\": null,\n \"UserId\": 1\n },\n \"StackTrace\": \"Stack trace here...\"\n}"}],"_postman_id":"c8a1b148-3e4f-4362-a282-8a7b352b7a6b"},{"name":"PtoCalendarPartitionMonitorServiceConfig","event":[{"listen":"prerequest","script":{"id":"f22ed30c-5d43-48a8-810e-5d83d08aad19","exec":[""],"type":"text/javascript","packages":{}}},{"listen":"test","script":{"id":"39eaf30f-e4d8-4c0b-95e8-c51aa1253c73","exec":[""],"type":"text/javascript","packages":{}}}],"id":"ae496088-d92b-4ded-ae50-8da9f9b0d691","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}"}],"body":{"mode":"urlencoded","urlencoded":[{"key":"enabled","value":"1","description":"REQUIRED: Boolean value indicating if the service is enabled.
\n","type":"text"},{"key":"userId","value":"1","description":"REQUIRED: AgentID of user changing the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList
\n","type":"text"},{"key":"serviceStartTime","value":"9:00:00","description":"REQUIRED: Star time for the sevice.
\n","type":"text"},{"key":"serviceEndTime","value":"23:00:00","description":"REQURIED: End time for the service.
\n","type":"text"},{"key":"runDelay","value":"100","description":"REQUIRED: This integer determines how much time to delay starting the service after reboot.
\n","type":"text"}]},"url":"{{envName}}/api/PtoCalendarPartitionMonitorServiceConfig","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","PtoCalendarPartitionMonitorServiceConfig"],"host":["{{envName}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"ae496088-d92b-4ded-ae50-8da9f9b0d691"},{"name":"CaledarPartitionClassification","event":[{"listen":"prerequest","script":{"exec":[""],"type":"text/javascript","packages":{},"id":"c2ade2a6-dd84-4330-892a-03213daf449c"}},{"listen":"test","script":{"exec":[""],"type":"text/javascript","packages":{},"id":"139bea75-6833-47c4-98f4-53e10b170bb1"}}],"id":"34c760fc-4060-4423-b2c4-3ca518b1bff6","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","uuid":"e75d894f-961c-4790-a888-059b4bf43c40"}],"url":"{{envName}}/api/CaledarPartitionClassification?calendarId=8&classificationId=4&userId=1","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","CaledarPartitionClassification"],"host":["{{envName}}"],"query":[{"description":{"content":"REQUIRED: The ID of the specific calendar.
\n","type":"text/plain"},"key":"calendarId","value":"8"},{"description":{"content":"REQUIRED: Classification ID is the ID of the PTO Classifciation. You can find a list of these with the GET PtoClassifications endpoint.
\n","type":"text/plain"},"key":"classificationId","value":"4"},{"description":{"content":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList
\n","type":"text/plain"},"key":"userId","value":"1"}],"variable":[]}},"response":[{"id":"f74cc49e-02a7-44b5-a17e-e408bb10af34","name":"CaledarPartitionClassification","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}"}],"url":{"raw":"{{envName}}/api/CaledarPartitionClassification?calendarId=8&classificationId=4&userId=1","host":["{{envName}}"],"path":["api","CaledarPartitionClassification"],"query":[{"key":"calendarId","value":"8","description":"REQUIRED: The ID of the specific calendar."},{"key":"classificationId","value":"4","description":"REQUIRED: Classification ID is the ID of the PTO Classifciation. You can find a list of these with the GET PtoClassifications endpoint."},{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruHNA0VBRQ2bZ0J+/zphvHso7JkvMkshioQ="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Wed, 08 May 2024 19:20:59 GMT"},{"key":"Content-Length","value":"255"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": {\n \"CalendarId\": 8,\n \"LastUpdate\": null,\n \"CreateDate\": null,\n \"ClassificationId\": 4,\n \"ClassificationName\": \"\",\n \"ClassificationDescription\": \"\",\n \"SourceCulture\": null,\n \"UserId\": 1\n },\n \"StackTrace\": \"Stack trace here...\"\n}"}],"_postman_id":"34c760fc-4060-4423-b2c4-3ca518b1bff6"},{"name":"CalendarPartitionClassification","event":[{"listen":"prerequest","script":{"id":"204c446b-4da5-470f-9e2f-1ba07d654362","exec":[""],"type":"text/javascript","packages":{}}},{"listen":"test","script":{"id":"68ce3b16-e419-4670-92b2-379b000778c1","exec":[""],"type":"text/javascript","packages":{}}}],"id":"73b8135d-603c-44fe-9f7d-36a012a8eb8f","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}"}],"body":{"mode":"urlencoded","urlencoded":[{"key":"transactionFlagId","value":"1","description":"REQUIRED: 1 = INSERT, 2 = UPDATE, 3 = DELETE
\n","type":"text"},{"key":"calendarId","value":"8","description":"REQUIRED: The ID of the specific calendar.
\n","type":"text"},{"key":"userId","value":"1","description":"REQUIRED: AgentID of user changing the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList
\n","type":"text"},{"key":"classificationId","value":"4","description":"REQUIRED: Classification ID is the ID of the PTO Classifciation. You can find a list of these with the GET PtoClassifications endpoint.
\n","type":"text"}]},"url":"{{envName}}/api/CaledarPartitionClassification","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","CaledarPartitionClassification"],"host":["{{envName}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"73b8135d-603c-44fe-9f7d-36a012a8eb8f"}],"id":"0dbd4364-9a1e-47f6-b76c-10a9537cd69e","description":"The Calendar endpoints provide calendar events, activity, and schedules.
\nCommon endpoints include:
\n- \n
- \n \n
- \n \n
- \n \n
- \n \n
Returns schedule using parameters passed through.
\n","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","AgentScheduleAdherence"],"host":["{{envName}}"],"query":[{"description":{"content":"ID of agent whose information you want.
\n","type":"text/plain"},"key":"agentId","value":"278"},{"description":{"content":"REQUIRED: Defines the start date for the report. Format is YYYY-MM-DD or MM/DD/YYYY
\n","type":"text/plain"},"key":"from","value":"3/18/2024"},{"description":{"content":"REQUIRED: Defines the end date for the report. Format is YYYY-MM-DD or MM/DD/YYYY
\n","type":"text/plain"},"key":"thru","value":"3/20/2024"},{"description":{"content":"REQUIRED: Timezone code in which to format the data. Expects integer value or null. Use GET Timezone to get a list of Timezone IDs.
\n","type":"text/plain"},"key":"timeZoneId","value":"20"},{"description":{"content":"REQUIRED: The ID of the datasource. In most cases this will be 1 as there is only 1 phone system, but if you have more than 1 you can confirm which is which using the GET DataSource endpoint.
\n","type":"text/plain"},"key":"dataSourceId","value":"1"},{"description":{"content":"REQUIRED: This is the AdherenceGroupIntervalId used to define the adherence group. You must include this parameter, but you can leave the value blank/NULL to see all available adherencegroupintervals.
\n","type":"text/plain"},"key":"adherenceGroupId","value":""},{"description":{"content":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList
\n","type":"text/plain"},"key":"userId","value":"1"}],"variable":[]}},"response":[{"id":"1f30efdd-48f0-49cc-a417-674a97d949a4","name":"Agent Schedule Adherence","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","type":"text"}],"url":{"raw":"{{envName}}/api/AgentScheduleAdherence?agentId=278&from=3/18/2024&thru=3/20/2024&timeZoneId=20&dataSourceId=1&adherenceGroupId=&userId=1","host":["{{envName}}"],"path":["api","AgentScheduleAdherence"],"query":[{"key":"agentId","value":"278","description":"ID of agent whose information you want."},{"key":"from","value":"3/18/2024","description":"REQUIRED: Defines the start date for the report. Format is YYYY-MM-DD or MM/DD/YYYY"},{"key":"thru","value":"3/20/2024","description":"REQUIRED: Defines the end date for the report. Format is YYYY-MM-DD or MM/DD/YYYY"},{"key":"timeZoneId","value":"20","description":"REQUIRED: Timezone code in which to format the data. Expects integer value or null. 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AgentIDs can be found in GET Agent or GET AgentList"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruFOhLqQWk4GPkbCZ393dE7ZmwSuuT4pshQ="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Tue, 26 Mar 2024 19:35:18 GMT"},{"key":"Content-Length","value":"28699"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": {\n \"adherenceIntervals\": [\n {\n \"SeqNo\": 1,\n \"RowNumber\": 1,\n \"StartTime\": \"2024-03-18T08:00:00\",\n \"EndTime\": \"2024-03-18T09:00:00\",\n \"Duration\": 1,\n \"ScheduledState\": false,\n \"ActualState\": false,\n \"InAdherence\": true,\n \"ScheduleStateTxt\": \"Out Of Queue\",\n \"ActualStateTxt\": \"Out Of Queue\",\n \"Color\": \"#00FF00\",\n \"AdherenceGroupIntervalId\": null,\n \"DataSourceId\": 1,\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-18T00:00:00\",\n \"AgentId\": 278\n },\n {\n \"SeqNo\": 2,\n \"RowNumber\": 1,\n \"StartTime\": \"2024-03-18T09:00:00\",\n \"EndTime\": \"2024-03-18T10:45:00\",\n \"Duration\": 1.75,\n \"ScheduledState\": false,\n \"ActualState\": true,\n \"InAdherence\": false,\n \"ScheduleStateTxt\": \"Out Of Queue\",\n \"ActualStateTxt\": \"In Queue\",\n \"Color\": \"#ff0000\",\n \"AdherenceGroupIntervalId\": 1,\n \"DataSourceId\": 1,\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-18T00:00:00\",\n \"AgentId\": 278\n },\n {\n \"SeqNo\": 3,\n \"RowNumber\": 1,\n \"StartTime\": \"2024-03-18T10:45:00\",\n \"EndTime\": \"2024-03-18T11:00:00\",\n \"Duration\": 0.25,\n \"ScheduledState\": false,\n \"ActualState\": false,\n \"InAdherence\": true,\n \"ScheduleStateTxt\": \"Out Of Queue\",\n \"ActualStateTxt\": \"Out Of Queue\",\n \"Color\": 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\"AdherenceGroupIntervalId\": null,\n \"DataSourceId\": 1,\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-18T00:00:00\",\n \"AgentId\": 278\n },\n {\n \"SeqNo\": 6,\n \"RowNumber\": 1,\n \"StartTime\": \"2024-03-18T14:20:00\",\n \"EndTime\": \"2024-03-18T16:00:00\",\n \"Duration\": 1.6666666666666667,\n \"ScheduledState\": false,\n \"ActualState\": true,\n \"InAdherence\": false,\n \"ScheduleStateTxt\": \"Out Of Queue\",\n \"ActualStateTxt\": \"In Queue\",\n \"Color\": \"#ff0000\",\n \"AdherenceGroupIntervalId\": 1,\n \"DataSourceId\": 1,\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-18T00:00:00\",\n \"AgentId\": 278\n },\n {\n \"SeqNo\": 7,\n \"RowNumber\": 1,\n \"StartTime\": \"2024-03-18T16:00:00\",\n \"EndTime\": \"2024-03-18T16:15:00\",\n \"Duration\": 0.25,\n \"ScheduledState\": false,\n \"ActualState\": false,\n \"InAdherence\": true,\n \"ScheduleStateTxt\": \"Out Of Queue\",\n \"ActualStateTxt\": \"Out Of Queue\",\n \"Color\": \"#00FF00\",\n 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\"AdherenceGroupIntervalId\": null,\n \"DataSourceId\": 1,\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-18T00:00:00\",\n \"AgentId\": 278\n },\n {\n \"SeqNo\": 10,\n \"RowNumber\": 1,\n \"StartTime\": \"2024-03-18T17:45:00\",\n \"EndTime\": \"2024-03-18T18:00:00\",\n \"Duration\": 0.25,\n \"ScheduledState\": false,\n \"ActualState\": false,\n \"InAdherence\": true,\n \"ScheduleStateTxt\": \"Out Of Queue\",\n \"ActualStateTxt\": \"Out Of Queue\",\n \"Color\": \"#00FF00\",\n \"AdherenceGroupIntervalId\": null,\n \"DataSourceId\": 1,\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-18T00:00:00\",\n \"AgentId\": 278\n },\n {\n \"SeqNo\": 11,\n \"RowNumber\": 1,\n \"StartTime\": \"2024-03-18T18:00:00\",\n \"EndTime\": \"2024-03-18T18:02:00\",\n \"Duration\": 0.033333333333333333,\n \"ScheduledState\": true,\n \"ActualState\": false,\n \"InAdherence\": false,\n \"ScheduleStateTxt\": \"In Queue\",\n \"ActualStateTxt\": \"Out Of Queue\",\n \"Color\": \"#00FF00\",\n \"AdherenceGroupIntervalId\": null,\n \"DataSourceId\": 1,\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-18T00:00:00\",\n \"AgentId\": 278\n },\n {\n \"SeqNo\": 12,\n \"RowNumber\": 1,\n \"StartTime\": \"2024-03-18T18:02:00\",\n \"EndTime\": \"2024-03-18T19:59:00\",\n \"Duration\": 1.95,\n \"ScheduledState\": true,\n \"ActualState\": true,\n \"InAdherence\": true,\n \"ScheduleStateTxt\": \"In Queue\",\n \"ActualStateTxt\": \"In Queue\",\n \"Color\": \"#00FF00\",\n \"AdherenceGroupIntervalId\": null,\n \"DataSourceId\": 1,\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-18T00:00:00\",\n \"AgentId\": 278\n },\n {\n \"SeqNo\": 13,\n \"RowNumber\": 1,\n \"StartTime\": \"2024-03-18T19:59:00\",\n \"EndTime\": \"2024-03-18T20:00:00\",\n \"Duration\": 0.016666666666666666,\n \"ScheduledState\": true,\n \"ActualState\": false,\n \"InAdherence\": false,\n \"ScheduleStateTxt\": \"In Queue\",\n \"ActualStateTxt\": \"Out Of Queue\",\n \"Color\": \"#00FF00\",\n \"AdherenceGroupIntervalId\": null,\n \"DataSourceId\": 1,\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-18T00:00:00\",\n \"AgentId\": 278\n },\n {\n \"SeqNo\": 14,\n \"RowNumber\": 2,\n \"StartTime\": \"2024-03-19T08:00:00\",\n \"EndTime\": \"2024-03-19T09:00:00\",\n \"Duration\": 1,\n \"ScheduledState\": false,\n \"ActualState\": false,\n \"InAdherence\": true,\n \"ScheduleStateTxt\": \"Out Of Queue\",\n \"ActualStateTxt\": \"Out Of Queue\",\n \"Color\": \"#00FF00\",\n \"AdherenceGroupIntervalId\": null,\n \"DataSourceId\": 1,\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-19T00:00:00\",\n \"AgentId\": 278\n },\n {\n \"SeqNo\": 15,\n \"RowNumber\": 2,\n \"StartTime\": \"2024-03-19T09:00:00\",\n \"EndTime\": \"2024-03-19T11:02:00\",\n \"Duration\": 2.0333333333333332,\n \"ScheduledState\": false,\n \"ActualState\": true,\n \"InAdherence\": false,\n \"ScheduleStateTxt\": \"Out Of Queue\",\n \"ActualStateTxt\": \"In Queue\",\n \"Color\": \"#ff0000\",\n \"AdherenceGroupIntervalId\": 1,\n \"DataSourceId\": 1,\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-19T00:00:00\",\n \"AgentId\": 278\n },\n {\n \"SeqNo\": 16,\n \"RowNumber\": 2,\n \"StartTime\": \"2024-03-19T11:02:00\",\n \"EndTime\": \"2024-03-19T11:19:00\",\n \"Duration\": 0.28333333333333333,\n \"ScheduledState\": false,\n \"ActualState\": false,\n \"InAdherence\": true,\n \"ScheduleStateTxt\": \"Out Of Queue\",\n \"ActualStateTxt\": \"Out Of Queue\",\n \"Color\": \"#00FF00\",\n \"AdherenceGroupIntervalId\": null,\n \"DataSourceId\": 1,\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-19T00:00:00\",\n \"AgentId\": 278\n },\n {\n \"SeqNo\": 17,\n \"RowNumber\": 2,\n \"StartTime\": \"2024-03-19T11:19:00\",\n \"EndTime\": \"2024-03-19T12:21:00\",\n \"Duration\": 1.0333333333333334,\n \"ScheduledState\": false,\n \"ActualState\": true,\n \"InAdherence\": false,\n \"ScheduleStateTxt\": \"Out Of Queue\",\n \"ActualStateTxt\": \"In Queue\",\n \"Color\": \"#ff0000\",\n \"AdherenceGroupIntervalId\": 1,\n \"DataSourceId\": 1,\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-19T00:00:00\",\n \"AgentId\": 278\n },\n {\n \"SeqNo\": 18,\n \"RowNumber\": 2,\n \"StartTime\": \"2024-03-19T12:21:00\",\n \"EndTime\": \"2024-03-19T12:23:00\",\n \"Duration\": 0.033333333333333333,\n \"ScheduledState\": false,\n \"ActualState\": false,\n \"InAdherence\": true,\n \"ScheduleStateTxt\": \"Out Of Queue\",\n \"ActualStateTxt\": \"Out Of Queue\",\n \"Color\": \"#00FF00\",\n \"AdherenceGroupIntervalId\": null,\n \"DataSourceId\": 1,\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-19T00:00:00\",\n \"AgentId\": 278\n },\n {\n \"SeqNo\": 19,\n \"RowNumber\": 2,\n \"StartTime\": \"2024-03-19T12:23:00\",\n \"EndTime\": \"2024-03-19T13:00:00\",\n \"Duration\": 0.6166666666666667,\n \"ScheduledState\": false,\n \"ActualState\": true,\n \"InAdherence\": false,\n \"ScheduleStateTxt\": \"Out Of Queue\",\n \"ActualStateTxt\": \"In Queue\",\n \"Color\": \"#ff0000\",\n \"AdherenceGroupIntervalId\": 1,\n \"DataSourceId\": 1,\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-19T00:00:00\",\n \"AgentId\": 278\n },\n {\n \"SeqNo\": 20,\n \"RowNumber\": 2,\n \"StartTime\": \"2024-03-19T13:00:00\",\n \"EndTime\": \"2024-03-19T13:58:00\",\n \"Duration\": 0.96666666666666667,\n \"ScheduledState\": false,\n \"ActualState\": false,\n \"InAdherence\": true,\n \"ScheduleStateTxt\": \"Out Of Queue\",\n \"ActualStateTxt\": \"Out Of Queue\",\n \"Color\": \"#00FF00\",\n \"AdherenceGroupIntervalId\": null,\n \"DataSourceId\": 1,\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-19T00:00:00\",\n \"AgentId\": 278\n },\n {\n \"SeqNo\": 21,\n \"RowNumber\": 2,\n \"StartTime\": \"2024-03-19T13:58:00\",\n \"EndTime\": \"2024-03-19T15:50:00\",\n \"Duration\": 1.8666666666666667,\n \"ScheduledState\": false,\n \"ActualState\": true,\n \"InAdherence\": false,\n \"ScheduleStateTxt\": \"Out Of Queue\",\n \"ActualStateTxt\": \"In Queue\",\n \"Color\": \"#ff0000\",\n 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32.349999999999994,\n \"TotalVariance\": 5.83,\n \"TotalVariancePct\": 51.42,\n \"SearchKey\": \"habdulrahim\",\n \"AgentId\": 278,\n \"IsActive\": true\n },\n {\n \"RowNumber\": 2,\n \"ScheduleDate\": \"2024-03-19T00:00:00\",\n \"ScheduleDateUTC\": \"2024-03-19T06:00:00\",\n \"TransactionCount\": 69,\n \"TotalScheduledInQueue\": 3.75,\n \"TotalScheduledOutQueue\": 8.25,\n \"TotalActualInQueue\": 3.58,\n \"TotalActualOutQueue\": 2.7,\n \"InQueueVariance\": 0.16999999999999993,\n \"OutQueueVariance\": 5.55,\n \"TotalScheduled\": 12,\n \"TotalActual\": 6.28,\n \"InQueueVariancePct\": 95.47,\n \"OutQueueVariancePct\": 32.730000000000004,\n \"TotalVariance\": 5.72,\n \"TotalVariancePct\": 52.33,\n \"SearchKey\": \"habdulrahim\",\n \"AgentId\": 278,\n \"IsActive\": true\n },\n {\n \"RowNumber\": 3,\n \"ScheduleDate\": \"2024-03-20T00:00:00\",\n \"ScheduleDateUTC\": \"2024-03-20T06:00:00\",\n \"TransactionCount\": 84,\n \"TotalScheduledInQueue\": 3.75,\n \"TotalScheduledOutQueue\": 8.25,\n \"TotalActualInQueue\": 3.68,\n \"TotalActualOutQueue\": 2.92,\n \"InQueueVariance\": 0.06999999999999984,\n \"OutQueueVariance\": 5.33,\n \"TotalScheduled\": 12,\n \"TotalActual\": 6.6,\n \"InQueueVariancePct\": 98.13,\n \"OutQueueVariancePct\": 35.39,\n \"TotalVariance\": 5.4,\n \"TotalVariancePct\": 55,\n \"SearchKey\": \"habdulrahim\",\n \"AgentId\": 278,\n \"IsActive\": true\n }\n ],\n \"scheduleIntervals\": [\n {\n \"RowNumber\": 1,\n \"AgentID\": 278,\n \"AgentName\": \"Areheart, Sam \",\n \"PublishedIntervalId\": 341163,\n \"ExceptionID\": 952694,\n \"ExceptionTypeID\": 4,\n \"StartTime\": \"2024-03-18T08:00:00\",\n \"Duration\": 8,\n \"SplitInterval\": 0,\n \"Priority\": 200,\n \"AtWork\": false,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#228B22\",\n \"ExceptionTypeName\": \"PTO\",\n \"ExceptionLocation\": null,\n \"ExceptionDescription\": \"test3\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T16:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-18T00:00:00\",\n \"StartTimeDisplay\": \"2024-03-18T08:00:00\",\n \"EndTimeDisplay\": \"2024-03-18T16:00:00\"\n },\n {\n \"RowNumber\": 1,\n \"AgentID\": 278,\n \"AgentName\": \"Areheart, Sam \",\n \"PublishedIntervalId\": 331623,\n \"ExceptionID\": 933874,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-18T09:00:00\",\n \"Duration\": 11,\n \"SplitInterval\": 0,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-18T20:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-18T00:00:00\",\n \"StartTimeDisplay\": \"2024-03-18T09:00:00\",\n \"EndTimeDisplay\": \"2024-03-18T20:00:00\"\n },\n {\n \"RowNumber\": 1,\n \"AgentID\": 278,\n \"AgentName\": \"Areheart, Sam 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\"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T14:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-18T00:00:00\",\n \"StartTimeDisplay\": \"2024-03-18T13:30:00\",\n \"EndTimeDisplay\": \"2024-03-18T14:30:00\"\n },\n {\n \"RowNumber\": 1,\n \"AgentID\": 278,\n \"AgentName\": \"Areheart, Sam \",\n \"PublishedIntervalId\": 331953,\n \"ExceptionID\": 934204,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-18T16:00:00\",\n \"Duration\": 0.25,\n \"SplitInterval\": 0,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": 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\"AgentName\": \"Areheart, Sam \",\n \"PublishedIntervalId\": 341164,\n \"ExceptionID\": 952695,\n \"ExceptionTypeID\": 4,\n \"StartTime\": \"2024-03-19T08:00:00\",\n \"Duration\": 8,\n \"SplitInterval\": 0,\n \"Priority\": 200,\n \"AtWork\": false,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#228B22\",\n \"ExceptionTypeName\": \"PTO\",\n \"ExceptionLocation\": null,\n \"ExceptionDescription\": \"test3\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T16:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-19T00:00:00\",\n \"StartTimeDisplay\": \"2024-03-19T08:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T16:00:00\"\n },\n {\n \"RowNumber\": 2,\n \"AgentID\": 278,\n \"AgentName\": \"Areheart, Sam \",\n \"PublishedIntervalId\": 331624,\n \"ExceptionID\": 933875,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-19T09:00:00\",\n \"Duration\": 11,\n \"SplitInterval\": 0,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-19T20:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-19T00:00:00\",\n \"StartTimeDisplay\": \"2024-03-19T09:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T20:00:00\"\n },\n {\n \"RowNumber\": 2,\n \"AgentID\": 278,\n \"AgentName\": \"Areheart, Sam \",\n \"PublishedIntervalId\": 331956,\n \"ExceptionID\": 934207,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-19T11:15:00\",\n \"Duration\": 0.25,\n \"SplitInterval\": 0,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T11:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-19T00:00:00\",\n \"StartTimeDisplay\": \"2024-03-19T11:15:00\",\n \"EndTimeDisplay\": \"2024-03-19T11:30:00\"\n },\n {\n \"RowNumber\": 2,\n \"AgentID\": 278,\n \"AgentName\": \"Areheart, Sam \",\n \"PublishedIntervalId\": 331959,\n \"ExceptionID\": 934210,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-19T13:00:00\",\n \"Duration\": 1,\n \"SplitInterval\": 0,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T14:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-19T00:00:00\",\n \"StartTimeDisplay\": \"2024-03-19T13:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T14:00:00\"\n },\n {\n \"RowNumber\": 2,\n \"AgentID\": 278,\n \"AgentName\": \"Areheart, Sam \",\n \"PublishedIntervalId\": 331957,\n \"ExceptionID\": 934208,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-19T15:45:00\",\n \"Duration\": 0.25,\n \"SplitInterval\": 0,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T16:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-19T00:00:00\",\n \"StartTimeDisplay\": \"2024-03-19T15:45:00\",\n \"EndTimeDisplay\": \"2024-03-19T16:00:00\"\n },\n {\n \"RowNumber\": 2,\n \"AgentID\": 278,\n \"AgentName\": \"Areheart, Sam \",\n \"PublishedIntervalId\": 331958,\n \"ExceptionID\": 934209,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-19T17:45:00\",\n \"Duration\": 0.25,\n \"SplitInterval\": 0,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T18:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-19T00:00:00\",\n \"StartTimeDisplay\": \"2024-03-19T17:45:00\",\n \"EndTimeDisplay\": \"2024-03-19T18:00:00\"\n },\n {\n \"RowNumber\": 3,\n \"AgentID\": 278,\n \"AgentName\": \"Areheart, Sam \",\n \"PublishedIntervalId\": 341165,\n \"ExceptionID\": 952696,\n \"ExceptionTypeID\": 4,\n \"StartTime\": \"2024-03-20T08:00:00\",\n \"Duration\": 8,\n \"SplitInterval\": 0,\n \"Priority\": 200,\n \"AtWork\": false,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#228B22\",\n \"ExceptionTypeName\": \"PTO\",\n \"ExceptionLocation\": null,\n \"ExceptionDescription\": \"test3\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T16:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-20T00:00:00\",\n \"StartTimeDisplay\": \"2024-03-20T08:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T16:00:00\"\n },\n {\n \"RowNumber\": 3,\n \"AgentID\": 278,\n \"AgentName\": \"Areheart, Sam \",\n \"PublishedIntervalId\": 331625,\n \"ExceptionID\": 933876,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-20T09:00:00\",\n \"Duration\": 11,\n \"SplitInterval\": 0,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-20T20:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-20T00:00:00\",\n \"StartTimeDisplay\": \"2024-03-20T09:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T20:00:00\"\n },\n {\n \"RowNumber\": 3,\n \"AgentID\": 278,\n \"AgentName\": \"Areheart, Sam \",\n \"PublishedIntervalId\": 331960,\n \"ExceptionID\": 934211,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T10:45:00\",\n \"Duration\": 0.25,\n \"SplitInterval\": 0,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T11:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-20T00:00:00\",\n \"StartTimeDisplay\": \"2024-03-20T10:45:00\",\n \"EndTimeDisplay\": \"2024-03-20T11:00:00\"\n },\n {\n \"RowNumber\": 3,\n \"AgentID\": 278,\n \"AgentName\": \"Areheart, Sam \",\n \"PublishedIntervalId\": 331963,\n \"ExceptionID\": 934214,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-20T12:45:00\",\n \"Duration\": 1,\n \"SplitInterval\": 0,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T13:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-20T00:00:00\",\n \"StartTimeDisplay\": \"2024-03-20T12:45:00\",\n \"EndTimeDisplay\": \"2024-03-20T13:45:00\"\n },\n {\n \"RowNumber\": 3,\n \"AgentID\": 278,\n \"AgentName\": \"Areheart, Sam \",\n \"PublishedIntervalId\": 331961,\n \"ExceptionID\": 934212,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T15:45:00\",\n \"Duration\": 0.25,\n \"SplitInterval\": 0,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T16:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-20T00:00:00\",\n \"StartTimeDisplay\": \"2024-03-20T15:45:00\",\n \"EndTimeDisplay\": \"2024-03-20T16:00:00\"\n },\n {\n \"RowNumber\": 3,\n \"AgentID\": 278,\n \"AgentName\": \"Areheart, Sam \",\n \"PublishedIntervalId\": 331962,\n \"ExceptionID\": 934213,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T17:45:00\",\n \"Duration\": 0.25,\n \"SplitInterval\": 0,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T18:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-03-20T00:00:00\",\n \"StartTimeDisplay\": \"2024-03-20T17:45:00\",\n \"EndTimeDisplay\": \"2024-03-20T18:00:00\"\n }\n ]\n },\n \"StackTrace\": \"Stack trace here...\"\n}"}],"_postman_id":"d0ffa79d-285d-4711-83d4-e3c2bba67377"},{"name":"AdherenceSummaryReport","event":[{"listen":"prerequest","script":{"id":"50e1a4fa-fa55-42ac-a8eb-a500a3461ca1","exec":[""],"type":"text/javascript","packages":{}}},{"listen":"test","script":{"id":"da137927-f4aa-4709-a759-2ea51aa91f8e","exec":[""],"type":"text/javascript","packages":{}}}],"id":"7eff255a-fda7-48e5-9850-7f8d799fd7ba","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}"}],"url":"{{envName}}/api/AdherenceSummaryReport?scopeTypeId=1&scopeId=1&fromDate=5/5/2025&thruDate=5/6/2025&timeZoneId=20&userId=1","description":"The Adherence Summary Report is used within CommunityWFM to build out the agent's view of their Adherence data (shown below). It is run 3 separate times to achieve this, once for the yesterday section (run as yesterday through today), a second time for weekly (using the start of the week through the end of the week), and a final time for monthly (first day of the month through last day).
\nIMPORTANT: Adherence Summaries are compiled daily at midnight for the previous day; that means you CANNOT use Adherence Summary Report to get the current day's adherence data.
\nTo build the agent's Adherence graph the following parameters are used:
\nscopeTypeId: 5
\nuserId: The agentID found using GET Agent or GET AgentList.
\nfromDate: Either yesterday's date to build the first graph, the first day of the week (typically either Sunday or Monday) to build the second graph, or the first day of the month to build the third graph.
\nthruDate: Either today's date to build the first graph, the last day of the week (typically either Sunday or Saturday) to build the second graph, or the last day of the month to build the third graph.
\ntimeZoneId: The ID of the time zone found using GET Timezone.
\ndataSourceId: Typically left blank unless multiple data sources are configured.
\nNote: To find which day is defined as the start of the week use GET DayList and find the day with display_ordinal of 1. Default is Monday.
\nThe response will be broken into sections detailing the yearly, monthly, weekly, and daily summaries as well as a participant summary (summary by agent), and interval summary.
\nNote: Yearly, Monthly, and Weekly summaries will only factor in the data within the date range you provided. For example, if you run the report for 2 days and look at the monthly report you'll only see those 2 days factored into the Monthly statistics, which means you'll typically see only 16 hours of interval time for the 2 8-hour days your agents work. But if you run it again with a date range for a full month that's when you'll have a more accurate monthly summary. This is why the graph view showed earlier runs the report 3 separate times instead of just once.
\n","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","AdherenceSummaryReport"],"host":["{{envName}}"],"query":[{"description":{"content":"REQUIRED: 0 = Participants, 1 = Activities, 2 = Supervisors, 3 = Group Members, 4 = User Tags, 5 = Individuals
\n","type":"text/plain"},"key":"scopeTypeId","value":"1"},{"description":{"content":"REQUIRED: Working in tandem with the ScopeType, ScopeID defines which ID to use. For example with scopeType 5, individuals, you can use an agent's ID.
\n","type":"text/plain"},"key":"scopeId","value":"1"},{"description":{"content":"REQUIRED: Defines the start date for the report. Format is YYYY-MM-DD or MM/DD/YYYY
\n","type":"text/plain"},"key":"fromDate","value":"5/5/2025"},{"description":{"content":"REQUIERD: Defines the end date for the report. Format is YYYY-MM-DD or MM/DD/YYYY
\n","type":"text/plain"},"key":"thruDate","value":"5/6/2025"},{"description":{"content":"REQUIRED: Timezone code in which to format the data. Expects integer value or null.
\n","type":"text/plain"},"key":"timeZoneId","value":"20"},{"description":{"content":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList
\n","type":"text/plain"},"key":"userId","value":"1"}],"variable":[]}},"response":[{"id":"373ec73d-d474-4075-ac27-b91d7d30d046","name":"0 Participant","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","type":"text"}],"url":{"raw":"{{envName}}/api/AdherenceSummaryReport?scopeTypeId=0&scopeId=449&fromDate=03/25/2024&thruDate=03/26/2024&timeZoneId=20&userId=449","host":["{{envName}}"],"path":["api","AdherenceSummaryReport"],"query":[{"key":"scopeTypeId","value":"0","description":"REQUIRED: 0 = Participants, 1 = Activities, 2 = Supervisors, 3 = Group Members, 4 = User Tags, 5 = Individuals"},{"key":"scopeId","value":"449","description":"REQUIRED: Working in tandem with the ScopeType, ScopeID defines which ID to use. For example with scopeType 5, individuals, you can use an agent's ID."},{"key":"fromDate","value":"03/25/2024","description":"REQUIRED: Defines the start date for the report. Format is YYYY-MM-DD or MM/DD/YYYY"},{"key":"thruDate","value":"03/26/2024","description":"REQUIERD: Defines the end date for the report. Format is YYYY-MM-DD or MM/DD/YYYY"},{"key":"timeZoneId","value":"20","description":"REQUIRED: Timezone code in which to format the data. Expects integer value or null."},{"key":"userId","value":"449","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruFOhLqQWk4GPh6bRzIsBMYQf8OdgZPPmf4="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Tue, 26 Mar 2024 18:11:12 GMT"},{"key":"Content-Length","value":"22609"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": {\n \"ReportDescription\": [\n {\n \"PreferredScopeType\": null,\n \"PreferredScopeId\": null,\n \"ScopeTypeName\": \"Everyone\",\n \"ScopeIdName\": \"All people defined\",\n \"ScopeIdDescription\": \"All people defined\"\n }\n ],\n \"ExecutiveSummary\": [\n {\n \"InAdherenceIntervals\": 423.33,\n \"ReportedIntervals\": 489.75,\n \"Percentage\": 86.44,\n \"Variance\": 66.42\n }\n ],\n \"YearlySummary\": [\n {\n \"Year\": 2024,\n \"InAdherenceIntervals\": 423.33,\n \"ReportedIntervals\": 489.75,\n \"Percentage\": 86.44,\n \"Variance\": 66.42\n }\n ],\n \"MonthlySummary\": [\n {\n \"Year\": 2024,\n \"Month\": 3,\n \"InAdherenceIntervals\": 423.33,\n \"ReportedIntervals\": 489.75,\n \"Percentage\": 86.44,\n \"Variance\": 66.42,\n \"MonthName\": \"April\",\n \"ReportingInterval\": \"2024-03-01T00:00:00\"\n }\n ],\n \"WeeklySummary\": [\n {\n \"IntervalTime\": \"2024-03-25T00:00:00\",\n \"InAdherenceIntervals\": 423.33,\n \"ReportedIntervals\": 489.75,\n \"Percentage\": 86.44,\n \"Variance\": 66.42\n }\n ],\n \"DailySummary\": [\n {\n \"Year\": 2024,\n \"Month\": 3,\n \"Day\": 25,\n \"IntervalTime\": \"2024-03-25T00:00:00\",\n \"InAdherenceIntervals\": 423.33,\n \"ReportedIntervals\": 489.75,\n \"Percentage\": 86.44,\n \"Variance\": 66.42,\n \"MonthName\": \"April\",\n \"DayOfWeek\": \"Monday\"\n }\n ],\n \"ParticipantSummary\": [\n {\n \"AgentId\": 278,\n \"InAdherenceIntervals\": 8,\n \"ReportedIntervals\": 8,\n \"Percentage\": 100,\n \"Variance\": 0,\n \"FullName\": \"Areheart, Sam \"\n },\n {\n \"AgentId\": 156,\n \"InAdherenceIntervals\": 8,\n \"ReportedIntervals\": 8.25,\n \"Percentage\": 96.97,\n \"Variance\": 0.25,\n \"FullName\": \"Azzarito, Deborah \"\n },\n {\n \"AgentId\": 453,\n \"InAdherenceIntervals\": 8,\n \"ReportedIntervals\": 8.25,\n \"Percentage\": 96.97,\n \"Variance\": 0.25,\n \"FullName\": \"Badgett, Gregory \"\n },\n {\n \"AgentId\": 451,\n \"InAdherenceIntervals\": 8.03,\n \"ReportedIntervals\": 8.25,\n \"Percentage\": 97.37,\n \"Variance\": 0.22,\n \"FullName\": \"Barton, Jean \"\n },\n {\n \"AgentId\": 479,\n \"InAdherenceIntervals\": 3.67,\n \"ReportedIntervals\": 4,\n \"Percentage\": 91.67,\n \"Variance\": 0.33,\n \"FullName\": \"Bickley, Sharon \"\n },\n {\n \"AgentId\": 27,\n \"InAdherenceIntervals\": 8.65,\n \"ReportedIntervals\": 9.5,\n \"Percentage\": 91.05,\n \"Variance\": 0.85,\n \"FullName\": \"Blakely, Latrice \"\n },\n {\n \"AgentId\": 467,\n \"InAdherenceIntervals\": 8.35,\n \"ReportedIntervals\": 9,\n \"Percentage\": 92.78,\n \"Variance\": 0.65,\n \"FullName\": \"Brown, Chanell \"\n },\n {\n \"AgentId\": 402,\n \"InAdherenceIntervals\": 3.8,\n \"ReportedIntervals\": 4.25,\n \"Percentage\": 89.41,\n \"Variance\": 0.45,\n \"FullName\": \"Burns, Barbara \"\n },\n {\n \"AgentId\": 391,\n \"InAdherenceIntervals\": 1.5,\n \"ReportedIntervals\": 10,\n \"Percentage\": 15,\n \"Variance\": 8.5,\n \"FullName\": \"Carabo, Randy \"\n },\n {\n \"AgentId\": 387,\n \"InAdherenceIntervals\": 8.3,\n \"ReportedIntervals\": 9,\n \"Percentage\": 92.22,\n \"Variance\": 0.7,\n \"FullName\": \"Cassleman, Sherry \"\n },\n {\n \"AgentId\": 371,\n \"InAdherenceIntervals\": 8.45,\n \"ReportedIntervals\": 9,\n \"Percentage\": 93.89,\n \"Variance\": 0.55,\n \"FullName\": \"Cathy, Kelly \"\n },\n {\n \"AgentId\": 306,\n \"InAdherenceIntervals\": 3.7,\n \"ReportedIntervals\": 4,\n \"Percentage\": 92.5,\n \"Variance\": 0.3,\n \"FullName\": \"Crislip, Traci \"\n },\n {\n \"AgentId\": 432,\n \"InAdherenceIntervals\": 8.47,\n \"ReportedIntervals\": 9,\n \"Percentage\": 94.07,\n \"Variance\": 0.53,\n \"FullName\": \"Dunbar, Bill \"\n },\n {\n \"AgentId\": 382,\n \"InAdherenceIntervals\": 8.13,\n \"ReportedIntervals\": 9,\n \"Percentage\": 90.37,\n \"Variance\": 0.87,\n \"FullName\": \"Duncan, Matthew \"\n },\n {\n \"AgentId\": 51,\n \"InAdherenceIntervals\": 7.55,\n \"ReportedIntervals\": 8.5,\n \"Percentage\": 88.82,\n \"Variance\": 0.95,\n \"FullName\": \"Dyer, Amanda \"\n },\n {\n \"AgentId\": 136,\n \"InAdherenceIntervals\": 7.62,\n \"ReportedIntervals\": 8,\n \"Percentage\": 95.21,\n \"Variance\": 0.38,\n \"FullName\": \"Finn, Mike \"\n },\n {\n \"AgentId\": 68,\n \"InAdherenceIntervals\": 6.08,\n \"ReportedIntervals\": 8.5,\n \"Percentage\": 71.57,\n \"Variance\": 2.42,\n \"FullName\": \"Florez, Oscar \"\n },\n {\n \"AgentId\": 144,\n \"InAdherenceIntervals\": 6.58,\n \"ReportedIntervals\": 8,\n \"Percentage\": 82.29,\n \"Variance\": 1.42,\n \"FullName\": \"Fowler, Wendy \"\n },\n {\n \"AgentId\": 353,\n \"InAdherenceIntervals\": 8.88,\n \"ReportedIntervals\": 10,\n \"Percentage\": 88.83,\n \"Variance\": 1.12,\n \"FullName\": \"Fraley, Ashley \"\n },\n {\n \"AgentId\": 155,\n \"InAdherenceIntervals\": 4.9,\n \"ReportedIntervals\": 5.5,\n \"Percentage\": 89.09,\n \"Variance\": 0.6,\n \"FullName\": \"Goldfarb, Brett \"\n },\n {\n \"AgentId\": 71,\n \"InAdherenceIntervals\": 8.03,\n \"ReportedIntervals\": 8.5,\n \"Percentage\": 94.51,\n \"Variance\": 0.47,\n \"FullName\": \"Granda, Luis \"\n },\n {\n \"AgentId\": 405,\n \"InAdherenceIntervals\": 7.98,\n \"ReportedIntervals\": 9,\n \"Percentage\": 88.7,\n \"Variance\": 1.02,\n \"FullName\": \"Greene, Tiffany \"\n },\n {\n \"AgentId\": 423,\n \"InAdherenceIntervals\": 7.8,\n \"ReportedIntervals\": 9.5,\n \"Percentage\": 82.11,\n \"Variance\": 1.7,\n \"FullName\": \"Griffin, John \"\n },\n {\n \"AgentId\": 80,\n \"InAdherenceIntervals\": 7.63,\n \"ReportedIntervals\": 8,\n \"Percentage\": 95.42,\n \"Variance\": 0.37,\n \"FullName\": \"Guzman, Denise \"\n },\n {\n \"AgentId\": 287,\n \"InAdherenceIntervals\": 9.93,\n \"ReportedIntervals\": 11,\n \"Percentage\": 90.3,\n \"Variance\": 1.07,\n \"FullName\": \"Haltiwanger, Debra \"\n },\n {\n \"AgentId\": 407,\n \"InAdherenceIntervals\": 7.95,\n \"ReportedIntervals\": 9,\n \"Percentage\": 88.33,\n \"Variance\": 1.05,\n \"FullName\": \"Hipps, Casandra \"\n },\n {\n \"AgentId\": 250,\n \"InAdherenceIntervals\": 1,\n \"ReportedIntervals\": 6,\n \"Percentage\": 16.67,\n \"Variance\": 5,\n \"FullName\": \"Horne, Andy \"\n },\n {\n \"AgentId\": 246,\n \"InAdherenceIntervals\": 8.18,\n \"ReportedIntervals\": 9,\n \"Percentage\": 90.93,\n \"Variance\": 0.82,\n \"FullName\": \"Houck, Matthew \"\n },\n {\n \"AgentId\": 418,\n \"InAdherenceIntervals\": 9.77,\n \"ReportedIntervals\": 10.5,\n \"Percentage\": 93.02,\n \"Variance\": 0.73,\n \"FullName\": \"Hunter, Satika \"\n },\n {\n \"AgentId\": 397,\n \"InAdherenceIntervals\": 8.73,\n \"ReportedIntervals\": 9,\n \"Percentage\": 97.04,\n \"Variance\": 0.27,\n \"FullName\": \"Huntre, Laquista \"\n },\n {\n \"AgentId\": 147,\n \"InAdherenceIntervals\": 7.47,\n \"ReportedIntervals\": 8.5,\n \"Percentage\": 87.84,\n \"Variance\": 1.03,\n \"FullName\": \"Kenney, Reye \"\n },\n {\n \"AgentId\": 361,\n \"InAdherenceIntervals\": 3.68,\n \"ReportedIntervals\": 4,\n \"Percentage\": 92.08,\n \"Variance\": 0.32,\n \"FullName\": \"Kinsella, Mark \"\n },\n {\n \"AgentId\": 128,\n \"InAdherenceIntervals\": 8.47,\n \"ReportedIntervals\": 9,\n \"Percentage\": 94.07,\n \"Variance\": 0.53,\n \"FullName\": \"Lee, Daniel \"\n },\n {\n \"AgentId\": 354,\n \"InAdherenceIntervals\": 8.42,\n \"ReportedIntervals\": 9,\n \"Percentage\": 93.52,\n \"Variance\": 0.58,\n \"FullName\": \"Lewis, Greg \"\n },\n {\n \"AgentId\": 129,\n \"InAdherenceIntervals\": 8.62,\n \"ReportedIntervals\": 10,\n \"Percentage\": 86.17,\n \"Variance\": 1.38,\n \"FullName\": \"Lewis, Lisha \"\n },\n {\n \"AgentId\": 271,\n \"InAdherenceIntervals\": 1.87,\n \"ReportedIntervals\": 2,\n \"Percentage\": 93.33,\n \"Variance\": 0.13,\n \"FullName\": \"Mack, Janelle \"\n },\n {\n \"AgentId\": 318,\n \"InAdherenceIntervals\": 8.78,\n \"ReportedIntervals\": 9,\n \"Percentage\": 97.59,\n \"Variance\": 0.22,\n \"FullName\": \"Malvoisin, Fernando \"\n },\n {\n \"AgentId\": 107,\n \"InAdherenceIntervals\": 7.97,\n \"ReportedIntervals\": 9.5,\n \"Percentage\": 83.86,\n \"Variance\": 1.53,\n \"FullName\": \"Martinez, Cristian \"\n },\n {\n \"AgentId\": 449,\n \"InAdherenceIntervals\": 7.15,\n \"ReportedIntervals\": 9,\n \"Percentage\": 79.44,\n \"Variance\": 1.85,\n \"FullName\": \"McBride, Natasha \"\n },\n {\n \"AgentId\": 135,\n \"InAdherenceIntervals\": 7.62,\n \"ReportedIntervals\": 8.5,\n \"Percentage\": 89.61,\n \"Variance\": 0.88,\n \"FullName\": \"Montes, David \"\n },\n {\n \"AgentId\": 145,\n \"InAdherenceIntervals\": 10.12,\n \"ReportedIntervals\": 10.5,\n \"Percentage\": 96.35,\n \"Variance\": 0.38,\n \"FullName\": \"Mosley, Kerry \"\n },\n {\n \"AgentId\": 370,\n \"InAdherenceIntervals\": 8.5,\n \"ReportedIntervals\": 9.25,\n \"Percentage\": 91.89,\n \"Variance\": 0.75,\n \"FullName\": \"Nelson, Candice \"\n },\n {\n \"AgentId\": 352,\n \"InAdherenceIntervals\": 7.65,\n \"ReportedIntervals\": 8.5,\n \"Percentage\": 90,\n \"Variance\": 0.85,\n \"FullName\": \"Newman, Jean \"\n },\n {\n \"AgentId\": 171,\n \"InAdherenceIntervals\": 8.32,\n \"ReportedIntervals\": 8.5,\n \"Percentage\": 97.84,\n \"Variance\": 0.18,\n \"FullName\": \"Newton, Mary \"\n },\n {\n \"AgentId\": 195,\n \"InAdherenceIntervals\": 5.58,\n \"ReportedIntervals\": 6,\n \"Percentage\": 93.06,\n \"Variance\": 0.42,\n \"FullName\": \"Olsen, Kristin \"\n },\n {\n \"AgentId\": 440,\n \"InAdherenceIntervals\": 8.48,\n \"ReportedIntervals\": 9,\n \"Percentage\": 94.26,\n \"Variance\": 0.52,\n \"FullName\": \"Pollock, Mitch \"\n },\n {\n \"AgentId\": 185,\n \"InAdherenceIntervals\": 10.8,\n \"ReportedIntervals\": 11.5,\n \"Percentage\": 93.91,\n \"Variance\": 0.7,\n \"FullName\": \"Prioleau, Sherry \"\n },\n {\n \"AgentId\": 450,\n \"InAdherenceIntervals\": 8.47,\n \"ReportedIntervals\": 11,\n \"Percentage\": 76.97,\n \"Variance\": 2.53,\n \"FullName\": \"Renfroe, Dave \"\n },\n {\n \"AgentId\": 401,\n \"InAdherenceIntervals\": 8.77,\n \"ReportedIntervals\": 9,\n \"Percentage\": 97.41,\n \"Variance\": 0.23,\n \"FullName\": \"Richbourg, Mandy \"\n },\n {\n \"AgentId\": 240,\n \"InAdherenceIntervals\": 8.33,\n \"ReportedIntervals\": 9,\n \"Percentage\": 92.59,\n \"Variance\": 0.67,\n \"FullName\": \"Richert, Jessica \"\n },\n {\n \"AgentId\": 61,\n \"InAdherenceIntervals\": 4.32,\n \"ReportedIntervals\": 8.5,\n \"Percentage\": 50.78,\n \"Variance\": 4.18,\n \"FullName\": \"Ridenhour, Stephan \"\n },\n {\n \"AgentId\": 58,\n \"InAdherenceIntervals\": 5.68,\n \"ReportedIntervals\": 6.5,\n \"Percentage\": 87.44,\n \"Variance\": 0.82,\n \"FullName\": \"Rollison, Karen \"\n },\n {\n \"AgentId\": 65,\n \"InAdherenceIntervals\": 0.25,\n \"ReportedIntervals\": 4,\n \"Percentage\": 6.25,\n \"Variance\": 3.75,\n \"FullName\": \"Sanchez, Maria \"\n },\n {\n \"AgentId\": 409,\n \"InAdherenceIntervals\": 7.37,\n \"ReportedIntervals\": 9,\n \"Percentage\": 81.85,\n \"Variance\": 1.63,\n \"FullName\": \"Schmidt, Peter \"\n },\n {\n \"AgentId\": 414,\n \"InAdherenceIntervals\": 7.42,\n \"ReportedIntervals\": 7.5,\n \"Percentage\": 98.89,\n \"Variance\": 0.08,\n \"FullName\": \"Schrum, Joe \"\n },\n {\n \"AgentId\": 36,\n \"InAdherenceIntervals\": 7.48,\n \"ReportedIntervals\": 8,\n \"Percentage\": 93.54,\n \"Variance\": 0.52,\n \"FullName\": \"Stalnaker, Mary Beth \"\n },\n {\n \"AgentId\": 455,\n \"InAdherenceIntervals\": 8.92,\n \"ReportedIntervals\": 9,\n \"Percentage\": 99.07,\n \"Variance\": 0.08,\n \"FullName\": \"Sticha, Carmen \"\n },\n {\n \"AgentId\": 132,\n \"InAdherenceIntervals\": 0.25,\n \"ReportedIntervals\": 5,\n \"Percentage\": 5,\n \"Variance\": 4.75,\n \"FullName\": \"Sutherland, Todd \"\n },\n {\n \"AgentId\": 429,\n \"InAdherenceIntervals\": 8.25,\n \"ReportedIntervals\": 9,\n \"Percentage\": 91.67,\n \"Variance\": 0.75,\n \"FullName\": \"Turner, Bruce \"\n },\n {\n \"AgentId\": 262,\n \"InAdherenceIntervals\": 4.67,\n \"ReportedIntervals\": 5,\n \"Percentage\": 93.33,\n \"Variance\": 0.33,\n \"FullName\": \"Watkins, Tracy \"\n }\n ],\n \"IntervalSummary\": [\n {\n \"IntervalTime\": \"2024-03-25T00:00:00\",\n \"InAdherenceIntervals\": 1.47,\n \"ReportedIntervals\": 1.5,\n \"Percentage\": 97.78,\n \"Variance\": 0.03\n },\n {\n \"IntervalTime\": \"2024-03-25T00:15:00\",\n \"InAdherenceIntervals\": 1.25,\n \"ReportedIntervals\": 1.5,\n \"Percentage\": 83.33,\n \"Variance\": 0.25\n },\n {\n \"IntervalTime\": \"2024-03-25T00:30:00\",\n \"InAdherenceIntervals\": 1.5,\n \"ReportedIntervals\": 1.5,\n \"Percentage\": 100,\n \"Variance\": 0\n },\n {\n \"IntervalTime\": \"2024-03-25T00:45:00\",\n \"InAdherenceIntervals\": 1.4,\n \"ReportedIntervals\": 1.5,\n \"Percentage\": 93.33,\n \"Variance\": 0.1\n },\n {\n \"IntervalTime\": \"2024-03-25T01:00:00\",\n \"InAdherenceIntervals\": 1.35,\n \"ReportedIntervals\": 1.5,\n \"Percentage\": 90,\n \"Variance\": 0.15\n },\n {\n \"IntervalTime\": \"2024-03-25T01:15:00\",\n \"InAdherenceIntervals\": 1.38,\n \"ReportedIntervals\": 1.5,\n \"Percentage\": 92.22,\n \"Variance\": 0.12\n },\n {\n \"IntervalTime\": \"2024-03-25T01:30:00\",\n \"InAdherenceIntervals\": 1.38,\n \"ReportedIntervals\": 1.5,\n \"Percentage\": 92.22,\n \"Variance\": 0.12\n },\n {\n \"IntervalTime\": \"2024-03-25T01:45:00\",\n \"InAdherenceIntervals\": 1.5,\n \"ReportedIntervals\": 1.5,\n \"Percentage\": 100,\n \"Variance\": 0\n },\n {\n \"IntervalTime\": \"2024-03-25T02:00:00\",\n \"InAdherenceIntervals\": 1.48,\n \"ReportedIntervals\": 1.75,\n \"Percentage\": 84.76,\n \"Variance\": 0.27\n },\n {\n \"IntervalTime\": \"2024-03-25T02:15:00\",\n \"InAdherenceIntervals\": 1.5,\n \"ReportedIntervals\": 1.75,\n \"Percentage\": 85.71,\n \"Variance\": 0.25\n },\n {\n \"IntervalTime\": \"2024-03-25T02:30:00\",\n \"InAdherenceIntervals\": 1.5,\n \"ReportedIntervals\": 1.75,\n \"Percentage\": 85.71,\n \"Variance\": 0.25\n },\n {\n \"IntervalTime\": \"2024-03-25T02:45:00\",\n \"InAdherenceIntervals\": 1.48,\n \"ReportedIntervals\": 1.75,\n \"Percentage\": 84.76,\n \"Variance\": 0.27\n },\n {\n \"IntervalTime\": \"2024-03-25T03:00:00\",\n \"InAdherenceIntervals\": 1.35,\n \"ReportedIntervals\": 1.75,\n \"Percentage\": 77.14,\n \"Variance\": 0.4\n },\n {\n \"IntervalTime\": \"2024-03-25T03:15:00\",\n \"InAdherenceIntervals\": 1.5,\n \"ReportedIntervals\": 1.75,\n \"Percentage\": 85.71,\n \"Variance\": 0.25\n },\n {\n \"IntervalTime\": \"2024-03-25T03:30:00\",\n \"InAdherenceIntervals\": 1.45,\n \"ReportedIntervals\": 1.75,\n \"Percentage\": 82.86,\n \"Variance\": 0.3\n },\n {\n \"IntervalTime\": \"2024-03-25T03:45:00\",\n \"InAdherenceIntervals\": 1.5,\n \"ReportedIntervals\": 1.75,\n \"Percentage\": 85.71,\n \"Variance\": 0.25\n },\n {\n \"IntervalTime\": \"2024-03-25T04:00:00\",\n \"InAdherenceIntervals\": 1.95,\n \"ReportedIntervals\": 2,\n \"Percentage\": 97.5,\n \"Variance\": 0.05\n },\n {\n \"IntervalTime\": \"2024-03-25T04:15:00\",\n \"InAdherenceIntervals\": 1.75,\n \"ReportedIntervals\": 2,\n \"Percentage\": 87.5,\n \"Variance\": 0.25\n },\n {\n \"IntervalTime\": \"2024-03-25T04:30:00\",\n \"InAdherenceIntervals\": 1.72,\n \"ReportedIntervals\": 2,\n \"Percentage\": 85.83,\n \"Variance\": 0.28\n },\n {\n \"IntervalTime\": \"2024-03-25T04:45:00\",\n \"InAdherenceIntervals\": 1.75,\n \"ReportedIntervals\": 2,\n \"Percentage\": 87.5,\n \"Variance\": 0.25\n },\n {\n \"IntervalTime\": \"2024-03-25T05:00:00\",\n \"InAdherenceIntervals\": 1.77,\n \"ReportedIntervals\": 2.25,\n \"Percentage\": 78.52,\n \"Variance\": 0.48\n },\n {\n \"IntervalTime\": \"2024-03-25T05:15:00\",\n \"InAdherenceIntervals\": 2,\n \"ReportedIntervals\": 2.25,\n \"Percentage\": 88.89,\n \"Variance\": 0.25\n },\n {\n \"IntervalTime\": \"2024-03-25T05:30:00\",\n \"InAdherenceIntervals\": 2.25,\n \"ReportedIntervals\": 2.5,\n \"Percentage\": 90,\n \"Variance\": 0.25\n },\n {\n \"IntervalTime\": \"2024-03-25T05:45:00\",\n \"InAdherenceIntervals\": 2.25,\n \"ReportedIntervals\": 2.5,\n \"Percentage\": 90,\n \"Variance\": 0.25\n },\n {\n \"IntervalTime\": \"2024-03-25T06:00:00\",\n \"InAdherenceIntervals\": 2.45,\n \"ReportedIntervals\": 2.5,\n \"Percentage\": 98,\n \"Variance\": 0.05\n },\n {\n \"IntervalTime\": \"2024-03-25T06:15:00\",\n \"InAdherenceIntervals\": 2.35,\n \"ReportedIntervals\": 2.5,\n \"Percentage\": 94,\n \"Variance\": 0.15\n },\n {\n \"IntervalTime\": \"2024-03-25T06:30:00\",\n \"InAdherenceIntervals\": 2.37,\n \"ReportedIntervals\": 2.5,\n \"Percentage\": 94.67,\n \"Variance\": 0.13\n },\n {\n \"IntervalTime\": \"2024-03-25T06:45:00\",\n \"InAdherenceIntervals\": 2.5,\n \"ReportedIntervals\": 2.5,\n \"Percentage\": 100,\n \"Variance\": 0\n },\n {\n \"IntervalTime\": \"2024-03-25T07:00:00\",\n \"InAdherenceIntervals\": 3.42,\n \"ReportedIntervals\": 3.5,\n \"Percentage\": 97.62,\n \"Variance\": 0.08\n },\n {\n \"IntervalTime\": \"2024-03-25T07:15:00\",\n \"InAdherenceIntervals\": 3.27,\n \"ReportedIntervals\": 3.5,\n \"Percentage\": 93.33,\n \"Variance\": 0.23\n },\n {\n \"IntervalTime\": \"2024-03-25T07:30:00\",\n \"InAdherenceIntervals\": 3.6,\n \"ReportedIntervals\": 3.75,\n \"Percentage\": 96,\n \"Variance\": 0.15\n },\n {\n \"IntervalTime\": \"2024-03-25T07:45:00\",\n \"InAdherenceIntervals\": 3.72,\n \"ReportedIntervals\": 3.75,\n \"Percentage\": 99.11,\n \"Variance\": 0.03\n },\n {\n \"IntervalTime\": \"2024-03-25T08:00:00\",\n \"InAdherenceIntervals\": 3.93,\n \"ReportedIntervals\": 4.25,\n \"Percentage\": 92.55,\n \"Variance\": 0.32\n },\n {\n \"IntervalTime\": \"2024-03-25T08:15:00\",\n \"InAdherenceIntervals\": 3.88,\n \"ReportedIntervals\": 4,\n \"Percentage\": 97.08,\n \"Variance\": 0.12\n },\n {\n \"IntervalTime\": \"2024-03-25T08:30:00\",\n \"InAdherenceIntervals\": 3.58,\n \"ReportedIntervals\": 3.75,\n \"Percentage\": 95.56,\n \"Variance\": 0.17\n },\n {\n \"IntervalTime\": \"2024-03-25T08:45:00\",\n \"InAdherenceIntervals\": 3.4,\n \"ReportedIntervals\": 3.75,\n \"Percentage\": 90.67,\n \"Variance\": 0.35\n },\n {\n \"IntervalTime\": \"2024-03-25T09:00:00\",\n \"InAdherenceIntervals\": 4.3,\n \"ReportedIntervals\": 5.5,\n \"Percentage\": 78.18,\n \"Variance\": 1.2\n },\n {\n \"IntervalTime\": \"2024-03-25T09:15:00\",\n \"InAdherenceIntervals\": 4.52,\n \"ReportedIntervals\": 5.5,\n \"Percentage\": 82.12,\n \"Variance\": 0.98\n },\n {\n \"IntervalTime\": \"2024-03-25T09:30:00\",\n \"InAdherenceIntervals\": 5.22,\n \"ReportedIntervals\": 6.25,\n \"Percentage\": 83.47,\n \"Variance\": 1.03\n },\n {\n \"IntervalTime\": \"2024-03-25T09:45:00\",\n \"InAdherenceIntervals\": 5.57,\n \"ReportedIntervals\": 6.25,\n \"Percentage\": 89.07,\n \"Variance\": 0.68\n },\n {\n \"IntervalTime\": \"2024-03-25T10:00:00\",\n \"InAdherenceIntervals\": 6.13,\n \"ReportedIntervals\": 7.5,\n \"Percentage\": 81.78,\n \"Variance\": 1.37\n },\n {\n \"IntervalTime\": \"2024-03-25T10:15:00\",\n \"InAdherenceIntervals\": 6.55,\n \"ReportedIntervals\": 7.5,\n \"Percentage\": 87.33,\n \"Variance\": 0.95\n },\n {\n \"IntervalTime\": \"2024-03-25T10:30:00\",\n \"InAdherenceIntervals\": 5.97,\n \"ReportedIntervals\": 7.5,\n \"Percentage\": 79.56,\n \"Variance\": 1.53\n },\n {\n \"IntervalTime\": \"2024-03-25T10:45:00\",\n \"InAdherenceIntervals\": 6.2,\n \"ReportedIntervals\": 7.75,\n \"Percentage\": 80,\n \"Variance\": 1.55\n },\n {\n \"IntervalTime\": \"2024-03-25T11:00:00\",\n \"InAdherenceIntervals\": 7.9,\n \"ReportedIntervals\": 9.75,\n \"Percentage\": 81.03,\n \"Variance\": 1.85\n },\n {\n \"IntervalTime\": \"2024-03-25T11:15:00\",\n \"InAdherenceIntervals\": 8.47,\n \"ReportedIntervals\": 9.75,\n \"Percentage\": 86.84,\n \"Variance\": 1.28\n },\n {\n \"IntervalTime\": \"2024-03-25T11:30:00\",\n \"InAdherenceIntervals\": 8.35,\n \"ReportedIntervals\": 9.75,\n \"Percentage\": 85.64,\n \"Variance\": 1.4\n },\n {\n \"IntervalTime\": \"2024-03-25T11:45:00\",\n \"InAdherenceIntervals\": 7.4,\n \"ReportedIntervals\": 9.75,\n \"Percentage\": 75.9,\n \"Variance\": 2.35\n },\n {\n \"IntervalTime\": \"2024-03-25T12:00:00\",\n \"InAdherenceIntervals\": 7.9,\n \"ReportedIntervals\": 10.25,\n \"Percentage\": 77.07,\n \"Variance\": 2.35\n },\n {\n \"IntervalTime\": \"2024-03-25T12:15:00\",\n \"InAdherenceIntervals\": 8.87,\n \"ReportedIntervals\": 10.25,\n \"Percentage\": 86.5,\n \"Variance\": 1.38\n },\n {\n \"IntervalTime\": \"2024-03-25T12:30:00\",\n \"InAdherenceIntervals\": 8.92,\n \"ReportedIntervals\": 10,\n \"Percentage\": 89.17,\n \"Variance\": 1.08\n },\n {\n \"IntervalTime\": \"2024-03-25T12:45:00\",\n \"InAdherenceIntervals\": 7.32,\n \"ReportedIntervals\": 10,\n \"Percentage\": 73.17,\n \"Variance\": 2.68\n },\n {\n \"IntervalTime\": \"2024-03-25T13:00:00\",\n \"InAdherenceIntervals\": 8.8,\n \"ReportedIntervals\": 10.75,\n \"Percentage\": 81.86,\n \"Variance\": 1.95\n },\n {\n \"IntervalTime\": \"2024-03-25T13:15:00\",\n \"InAdherenceIntervals\": 9.35,\n \"ReportedIntervals\": 10.75,\n \"Percentage\": 86.98,\n \"Variance\": 1.4\n },\n {\n \"IntervalTime\": \"2024-03-25T13:30:00\",\n \"InAdherenceIntervals\": 9.27,\n \"ReportedIntervals\": 10.75,\n \"Percentage\": 86.2,\n \"Variance\": 1.48\n },\n {\n \"IntervalTime\": \"2024-03-25T13:45:00\",\n \"InAdherenceIntervals\": 8.75,\n \"ReportedIntervals\": 10.75,\n \"Percentage\": 81.4,\n \"Variance\": 2\n },\n {\n \"IntervalTime\": \"2024-03-25T14:00:00\",\n \"InAdherenceIntervals\": 8.22,\n \"ReportedIntervals\": 10.25,\n \"Percentage\": 80.16,\n \"Variance\": 2.03\n },\n {\n \"IntervalTime\": \"2024-03-25T14:15:00\",\n \"InAdherenceIntervals\": 8.77,\n \"ReportedIntervals\": 10,\n \"Percentage\": 87.67,\n \"Variance\": 1.23\n },\n {\n \"IntervalTime\": \"2024-03-25T14:30:00\",\n \"InAdherenceIntervals\": 8.73,\n \"ReportedIntervals\": 9.75,\n \"Percentage\": 89.57,\n \"Variance\": 1.02\n },\n {\n \"IntervalTime\": \"2024-03-25T14:45:00\",\n \"InAdherenceIntervals\": 7.68,\n \"ReportedIntervals\": 9.75,\n \"Percentage\": 78.8,\n \"Variance\": 2.07\n },\n {\n \"IntervalTime\": \"2024-03-25T15:00:00\",\n \"InAdherenceIntervals\": 7.83,\n \"ReportedIntervals\": 9,\n \"Percentage\": 87.04,\n \"Variance\": 1.17\n },\n {\n \"IntervalTime\": \"2024-03-25T15:15:00\",\n \"InAdherenceIntervals\": 7.33,\n \"ReportedIntervals\": 9,\n \"Percentage\": 81.48,\n \"Variance\": 1.67\n },\n {\n \"IntervalTime\": \"2024-03-25T15:30:00\",\n \"InAdherenceIntervals\": 6.42,\n \"ReportedIntervals\": 8.5,\n \"Percentage\": 75.49,\n \"Variance\": 2.08\n },\n {\n \"IntervalTime\": \"2024-03-25T15:45:00\",\n \"InAdherenceIntervals\": 6.5,\n \"ReportedIntervals\": 8.5,\n \"Percentage\": 76.47,\n \"Variance\": 2\n },\n {\n \"IntervalTime\": \"2024-03-25T16:00:00\",\n \"InAdherenceIntervals\": 6.55,\n \"ReportedIntervals\": 8,\n \"Percentage\": 81.88,\n \"Variance\": 1.45\n },\n {\n \"IntervalTime\": \"2024-03-25T16:15:00\",\n \"InAdherenceIntervals\": 7.23,\n \"ReportedIntervals\": 8,\n \"Percentage\": 90.42,\n \"Variance\": 0.77\n },\n {\n \"IntervalTime\": \"2024-03-25T16:30:00\",\n \"InAdherenceIntervals\": 6.98,\n \"ReportedIntervals\": 8.25,\n \"Percentage\": 84.65,\n \"Variance\": 1.27\n },\n {\n \"IntervalTime\": \"2024-03-25T16:45:00\",\n \"InAdherenceIntervals\": 7.27,\n \"ReportedIntervals\": 8.25,\n \"Percentage\": 88.08,\n \"Variance\": 0.98\n },\n {\n \"IntervalTime\": \"2024-03-25T17:00:00\",\n \"InAdherenceIntervals\": 7.87,\n \"ReportedIntervals\": 8,\n \"Percentage\": 98.33,\n \"Variance\": 0.13\n },\n {\n \"IntervalTime\": \"2024-03-25T17:15:00\",\n \"InAdherenceIntervals\": 7.28,\n \"ReportedIntervals\": 8,\n \"Percentage\": 91.04,\n \"Variance\": 0.72\n },\n {\n \"IntervalTime\": \"2024-03-25T17:30:00\",\n \"InAdherenceIntervals\": 7.15,\n \"ReportedIntervals\": 8,\n \"Percentage\": 89.38,\n \"Variance\": 0.85\n },\n {\n \"IntervalTime\": \"2024-03-25T17:45:00\",\n \"InAdherenceIntervals\": 6.75,\n \"ReportedIntervals\": 8,\n \"Percentage\": 84.38,\n \"Variance\": 1.25\n },\n {\n \"IntervalTime\": \"2024-03-25T18:00:00\",\n \"InAdherenceIntervals\": 5.37,\n \"ReportedIntervals\": 6.75,\n \"Percentage\": 79.51,\n \"Variance\": 1.38\n },\n {\n \"IntervalTime\": \"2024-03-25T18:15:00\",\n \"InAdherenceIntervals\": 5.58,\n \"ReportedIntervals\": 6.5,\n \"Percentage\": 85.9,\n \"Variance\": 0.92\n },\n {\n \"IntervalTime\": \"2024-03-25T18:30:00\",\n \"InAdherenceIntervals\": 4.67,\n \"ReportedIntervals\": 5.75,\n \"Percentage\": 81.16,\n \"Variance\": 1.08\n },\n {\n \"IntervalTime\": \"2024-03-25T18:45:00\",\n \"InAdherenceIntervals\": 5.02,\n \"ReportedIntervals\": 5.75,\n \"Percentage\": 87.25,\n \"Variance\": 0.73\n },\n {\n \"IntervalTime\": \"2024-03-25T19:00:00\",\n \"InAdherenceIntervals\": 4.62,\n \"ReportedIntervals\": 5.25,\n \"Percentage\": 87.94,\n \"Variance\": 0.63\n },\n {\n \"IntervalTime\": \"2024-03-25T19:15:00\",\n \"InAdherenceIntervals\": 4.57,\n \"ReportedIntervals\": 5,\n \"Percentage\": 91.33,\n \"Variance\": 0.43\n },\n {\n \"IntervalTime\": \"2024-03-25T19:30:00\",\n \"InAdherenceIntervals\": 4.68,\n \"ReportedIntervals\": 4.75,\n \"Percentage\": 98.6,\n \"Variance\": 0.07\n },\n {\n \"IntervalTime\": \"2024-03-25T19:45:00\",\n \"InAdherenceIntervals\": 4.55,\n \"ReportedIntervals\": 4.75,\n \"Percentage\": 95.79,\n \"Variance\": 0.2\n },\n {\n \"IntervalTime\": \"2024-03-25T20:00:00\",\n \"InAdherenceIntervals\": 3.57,\n \"ReportedIntervals\": 3.75,\n \"Percentage\": 95.11,\n \"Variance\": 0.18\n },\n {\n \"IntervalTime\": \"2024-03-25T20:15:00\",\n \"InAdherenceIntervals\": 3.3,\n \"ReportedIntervals\": 3.75,\n \"Percentage\": 88,\n \"Variance\": 0.45\n },\n {\n \"IntervalTime\": \"2024-03-25T20:30:00\",\n \"InAdherenceIntervals\": 3.37,\n \"ReportedIntervals\": 3.75,\n \"Percentage\": 89.78,\n \"Variance\": 0.38\n },\n {\n \"IntervalTime\": \"2024-03-25T20:45:00\",\n \"InAdherenceIntervals\": 3.65,\n \"ReportedIntervals\": 3.75,\n \"Percentage\": 97.33,\n \"Variance\": 0.1\n },\n {\n \"IntervalTime\": \"2024-03-25T21:00:00\",\n \"InAdherenceIntervals\": 3.5,\n \"ReportedIntervals\": 3.5,\n \"Percentage\": 100,\n \"Variance\": 0\n },\n {\n \"IntervalTime\": \"2024-03-25T21:15:00\",\n \"InAdherenceIntervals\": 3.07,\n \"ReportedIntervals\": 3.25,\n \"Percentage\": 94.36,\n \"Variance\": 0.18\n },\n {\n \"IntervalTime\": \"2024-03-25T21:30:00\",\n \"InAdherenceIntervals\": 2.75,\n \"ReportedIntervals\": 3,\n \"Percentage\": 91.67,\n \"Variance\": 0.25\n },\n {\n \"IntervalTime\": 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AgentIDs can be found in GET Agent or GET AgentList"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruFOhLqQWk4GPn3BInfJ1Szjjd42gDVmki4="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Tue, 26 Mar 2024 18:13:08 GMT"},{"key":"Content-Length","value":"22591"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": {\n \"ReportDescription\": [\n {\n \"PreferredScopeType\": 1,\n \"PreferredScopeId\": 1,\n \"ScopeTypeName\": \"Activity\",\n \"ScopeIdName\": \"CommunityWFM\",\n \"ScopeIdDescription\": \"Company Name\"\n }\n ],\n \"ExecutiveSummary\": [\n {\n \"InAdherenceIntervals\": 423.33,\n \"ReportedIntervals\": 489.75,\n \"Percentage\": 86.44,\n \"Variance\": 66.42\n }\n ],\n \"YearlySummary\": [\n {\n \"Year\": 2024,\n \"InAdherenceIntervals\": 423.33,\n \"ReportedIntervals\": 489.75,\n \"Percentage\": 86.44,\n \"Variance\": 66.42\n }\n ],\n \"MonthlySummary\": [\n {\n \"Year\": 2024,\n \"Month\": 3,\n \"InAdherenceIntervals\": 423.33,\n \"ReportedIntervals\": 489.75,\n \"Percentage\": 86.44,\n \"Variance\": 66.42,\n \"MonthName\": \"April\",\n \"ReportingInterval\": \"2024-03-01T00:00:00\"\n }\n ],\n \"WeeklySummary\": [\n {\n \"IntervalTime\": \"2024-03-25T00:00:00\",\n \"InAdherenceIntervals\": 423.33,\n \"ReportedIntervals\": 489.75,\n \"Percentage\": 86.44,\n \"Variance\": 66.42\n }\n ],\n \"DailySummary\": [\n {\n \"Year\": 2024,\n \"Month\": 3,\n \"Day\": 25,\n \"IntervalTime\": \"2024-03-25T00:00:00\",\n \"InAdherenceIntervals\": 423.33,\n \"ReportedIntervals\": 489.75,\n \"Percentage\": 86.44,\n \"Variance\": 66.42,\n \"MonthName\": \"April\",\n \"DayOfWeek\": \"Monday\"\n }\n ],\n \"ParticipantSummary\": [\n {\n \"AgentId\": 278,\n \"InAdherenceIntervals\": 8,\n \"ReportedIntervals\": 8,\n \"Percentage\": 100,\n \"Variance\": 0,\n \"FullName\": \"Areheart, Sam \"\n },\n {\n \"AgentId\": 156,\n \"InAdherenceIntervals\": 8,\n \"ReportedIntervals\": 8.25,\n \"Percentage\": 96.97,\n \"Variance\": 0.25,\n \"FullName\": \"Azzarito, Deborah \"\n },\n {\n \"AgentId\": 453,\n \"InAdherenceIntervals\": 8,\n \"ReportedIntervals\": 8.25,\n \"Percentage\": 96.97,\n \"Variance\": 0.25,\n \"FullName\": \"Badgett, Gregory \"\n },\n {\n \"AgentId\": 451,\n \"InAdherenceIntervals\": 8.03,\n \"ReportedIntervals\": 8.25,\n \"Percentage\": 97.37,\n \"Variance\": 0.22,\n \"FullName\": \"Barton, Jean \"\n },\n {\n \"AgentId\": 479,\n \"InAdherenceIntervals\": 3.67,\n \"ReportedIntervals\": 4,\n \"Percentage\": 91.67,\n \"Variance\": 0.33,\n \"FullName\": \"Bickley, Sharon \"\n },\n {\n \"AgentId\": 27,\n \"InAdherenceIntervals\": 8.65,\n \"ReportedIntervals\": 9.5,\n \"Percentage\": 91.05,\n \"Variance\": 0.85,\n \"FullName\": \"Blakely, Latrice \"\n },\n {\n \"AgentId\": 467,\n \"InAdherenceIntervals\": 8.35,\n \"ReportedIntervals\": 9,\n \"Percentage\": 92.78,\n \"Variance\": 0.65,\n \"FullName\": \"Brown, Chanell \"\n },\n {\n \"AgentId\": 402,\n \"InAdherenceIntervals\": 3.8,\n \"ReportedIntervals\": 4.25,\n \"Percentage\": 89.41,\n \"Variance\": 0.45,\n \"FullName\": \"Burns, Barbara \"\n },\n {\n \"AgentId\": 391,\n \"InAdherenceIntervals\": 1.5,\n \"ReportedIntervals\": 10,\n \"Percentage\": 15,\n \"Variance\": 8.5,\n \"FullName\": \"Carabo, Randy \"\n },\n {\n \"AgentId\": 387,\n \"InAdherenceIntervals\": 8.3,\n \"ReportedIntervals\": 9,\n \"Percentage\": 92.22,\n \"Variance\": 0.7,\n \"FullName\": \"Cassleman, Sherry \"\n },\n {\n \"AgentId\": 371,\n \"InAdherenceIntervals\": 8.45,\n \"ReportedIntervals\": 9,\n \"Percentage\": 93.89,\n \"Variance\": 0.55,\n \"FullName\": \"Cathy, Kelly \"\n },\n {\n \"AgentId\": 306,\n \"InAdherenceIntervals\": 3.7,\n 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144,\n \"InAdherenceIntervals\": 6.58,\n \"ReportedIntervals\": 8,\n \"Percentage\": 82.29,\n \"Variance\": 1.42,\n \"FullName\": \"Fowler, Wendy \"\n },\n {\n \"AgentId\": 353,\n \"InAdherenceIntervals\": 8.88,\n \"ReportedIntervals\": 10,\n \"Percentage\": 88.83,\n \"Variance\": 1.12,\n \"FullName\": \"Fraley, Ashley \"\n },\n {\n \"AgentId\": 155,\n \"InAdherenceIntervals\": 4.9,\n \"ReportedIntervals\": 5.5,\n \"Percentage\": 89.09,\n \"Variance\": 0.6,\n \"FullName\": \"Goldfarb, Brett \"\n },\n {\n \"AgentId\": 71,\n \"InAdherenceIntervals\": 8.03,\n \"ReportedIntervals\": 8.5,\n \"Percentage\": 94.51,\n \"Variance\": 0.47,\n \"FullName\": \"Granda, Luis \"\n },\n {\n \"AgentId\": 405,\n \"InAdherenceIntervals\": 7.98,\n \"ReportedIntervals\": 9,\n \"Percentage\": 88.7,\n \"Variance\": 1.02,\n \"FullName\": \"Greene, Tiffany \"\n },\n {\n \"AgentId\": 423,\n \"InAdherenceIntervals\": 7.8,\n \"ReportedIntervals\": 9.5,\n \"Percentage\": 82.11,\n \"Variance\": 1.7,\n \"FullName\": 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93.02,\n \"Variance\": 0.73,\n \"FullName\": \"Hunter, Satika \"\n },\n {\n \"AgentId\": 397,\n \"InAdherenceIntervals\": 8.73,\n \"ReportedIntervals\": 9,\n \"Percentage\": 97.04,\n \"Variance\": 0.27,\n \"FullName\": \"Huntre, Laquista \"\n },\n {\n \"AgentId\": 147,\n \"InAdherenceIntervals\": 7.47,\n \"ReportedIntervals\": 8.5,\n \"Percentage\": 87.84,\n \"Variance\": 1.03,\n \"FullName\": \"Kenney, Reye \"\n },\n {\n \"AgentId\": 361,\n \"InAdherenceIntervals\": 3.68,\n \"ReportedIntervals\": 4,\n \"Percentage\": 92.08,\n \"Variance\": 0.32,\n \"FullName\": \"Kinsella, Mark \"\n },\n {\n \"AgentId\": 128,\n \"InAdherenceIntervals\": 8.47,\n \"ReportedIntervals\": 9,\n \"Percentage\": 94.07,\n \"Variance\": 0.53,\n \"FullName\": \"Lee, Daniel \"\n },\n {\n \"AgentId\": 354,\n \"InAdherenceIntervals\": 8.42,\n \"ReportedIntervals\": 9,\n \"Percentage\": 93.52,\n \"Variance\": 0.58,\n \"FullName\": \"Lewis, Greg \"\n },\n {\n \"AgentId\": 129,\n \"InAdherenceIntervals\": 8.62,\n \"ReportedIntervals\": 10,\n \"Percentage\": 86.17,\n \"Variance\": 1.38,\n \"FullName\": \"Lewis, Lisha \"\n },\n {\n \"AgentId\": 271,\n \"InAdherenceIntervals\": 1.87,\n \"ReportedIntervals\": 2,\n \"Percentage\": 93.33,\n \"Variance\": 0.13,\n \"FullName\": \"Mack, Janelle \"\n },\n {\n \"AgentId\": 318,\n \"InAdherenceIntervals\": 8.78,\n \"ReportedIntervals\": 9,\n \"Percentage\": 97.59,\n \"Variance\": 0.22,\n \"FullName\": \"Malvoisin, Fernando \"\n },\n {\n \"AgentId\": 107,\n \"InAdherenceIntervals\": 7.97,\n \"ReportedIntervals\": 9.5,\n \"Percentage\": 83.86,\n \"Variance\": 1.53,\n \"FullName\": \"Martinez, Cristian \"\n },\n {\n \"AgentId\": 449,\n \"InAdherenceIntervals\": 7.15,\n \"ReportedIntervals\": 9,\n \"Percentage\": 79.44,\n \"Variance\": 1.85,\n \"FullName\": \"McBride, Natasha \"\n },\n {\n \"AgentId\": 135,\n \"InAdherenceIntervals\": 7.62,\n \"ReportedIntervals\": 8.5,\n \"Percentage\": 89.61,\n \"Variance\": 0.88,\n \"FullName\": \"Montes, David \"\n },\n {\n \"AgentId\": 145,\n \"InAdherenceIntervals\": 10.12,\n \"ReportedIntervals\": 10.5,\n \"Percentage\": 96.35,\n \"Variance\": 0.38,\n \"FullName\": \"Mosley, Kerry \"\n },\n {\n \"AgentId\": 370,\n \"InAdherenceIntervals\": 8.5,\n \"ReportedIntervals\": 9.25,\n \"Percentage\": 91.89,\n \"Variance\": 0.75,\n \"FullName\": \"Nelson, Candice \"\n },\n {\n \"AgentId\": 352,\n \"InAdherenceIntervals\": 7.65,\n \"ReportedIntervals\": 8.5,\n \"Percentage\": 90,\n \"Variance\": 0.85,\n \"FullName\": \"Newman, Jean \"\n },\n {\n \"AgentId\": 171,\n \"InAdherenceIntervals\": 8.32,\n \"ReportedIntervals\": 8.5,\n \"Percentage\": 97.84,\n \"Variance\": 0.18,\n \"FullName\": \"Newton, Mary \"\n },\n {\n \"AgentId\": 195,\n \"InAdherenceIntervals\": 5.58,\n \"ReportedIntervals\": 6,\n \"Percentage\": 93.06,\n \"Variance\": 0.42,\n \"FullName\": \"Olsen, Kristin \"\n },\n {\n \"AgentId\": 440,\n \"InAdherenceIntervals\": 8.48,\n \"ReportedIntervals\": 9,\n \"Percentage\": 94.26,\n \"Variance\": 0.52,\n \"FullName\": \"Pollock, Mitch \"\n },\n {\n \"AgentId\": 185,\n \"InAdherenceIntervals\": 10.8,\n \"ReportedIntervals\": 11.5,\n \"Percentage\": 93.91,\n \"Variance\": 0.7,\n \"FullName\": \"Prioleau, Sherry \"\n },\n {\n \"AgentId\": 450,\n \"InAdherenceIntervals\": 8.47,\n \"ReportedIntervals\": 11,\n \"Percentage\": 76.97,\n \"Variance\": 2.53,\n \"FullName\": \"Renfroe, Dave \"\n },\n {\n \"AgentId\": 401,\n \"InAdherenceIntervals\": 8.77,\n \"ReportedIntervals\": 9,\n \"Percentage\": 97.41,\n \"Variance\": 0.23,\n \"FullName\": \"Richbourg, Mandy \"\n },\n {\n \"AgentId\": 240,\n \"InAdherenceIntervals\": 8.33,\n \"ReportedIntervals\": 9,\n \"Percentage\": 92.59,\n \"Variance\": 0.67,\n \"FullName\": \"Richert, Jessica \"\n },\n {\n \"AgentId\": 61,\n \"InAdherenceIntervals\": 4.32,\n \"ReportedIntervals\": 8.5,\n \"Percentage\": 50.78,\n \"Variance\": 4.18,\n \"FullName\": \"Ridenhour, Stephan \"\n },\n {\n \"AgentId\": 58,\n \"InAdherenceIntervals\": 5.68,\n \"ReportedIntervals\": 6.5,\n \"Percentage\": 87.44,\n \"Variance\": 0.82,\n \"FullName\": \"Rollison, Karen \"\n },\n {\n \"AgentId\": 65,\n \"InAdherenceIntervals\": 0.25,\n \"ReportedIntervals\": 4,\n \"Percentage\": 6.25,\n \"Variance\": 3.75,\n \"FullName\": \"Sanchez, Maria \"\n },\n {\n \"AgentId\": 409,\n \"InAdherenceIntervals\": 7.37,\n \"ReportedIntervals\": 9,\n \"Percentage\": 81.85,\n \"Variance\": 1.63,\n \"FullName\": \"Schmidt, Peter \"\n },\n {\n \"AgentId\": 414,\n \"InAdherenceIntervals\": 7.42,\n \"ReportedIntervals\": 7.5,\n \"Percentage\": 98.89,\n \"Variance\": 0.08,\n \"FullName\": \"Schrum, Joe \"\n },\n {\n \"AgentId\": 36,\n \"InAdherenceIntervals\": 7.48,\n \"ReportedIntervals\": 8,\n \"Percentage\": 93.54,\n \"Variance\": 0.52,\n \"FullName\": \"Stalnaker, Mary Beth \"\n },\n {\n \"AgentId\": 455,\n \"InAdherenceIntervals\": 8.92,\n \"ReportedIntervals\": 9,\n \"Percentage\": 99.07,\n \"Variance\": 0.08,\n \"FullName\": \"Sticha, Carmen \"\n },\n {\n \"AgentId\": 132,\n \"InAdherenceIntervals\": 0.25,\n \"ReportedIntervals\": 5,\n \"Percentage\": 5,\n \"Variance\": 4.75,\n \"FullName\": \"Sutherland, Todd \"\n },\n {\n \"AgentId\": 429,\n \"InAdherenceIntervals\": 8.25,\n \"ReportedIntervals\": 9,\n \"Percentage\": 91.67,\n \"Variance\": 0.75,\n \"FullName\": \"Turner, Bruce \"\n },\n {\n \"AgentId\": 262,\n \"InAdherenceIntervals\": 4.67,\n \"ReportedIntervals\": 5,\n \"Percentage\": 93.33,\n \"Variance\": 0.33,\n \"FullName\": \"Watkins, Tracy \"\n }\n ],\n \"IntervalSummary\": [\n {\n \"IntervalTime\": \"2024-03-25T00:00:00\",\n \"InAdherenceIntervals\": 1.47,\n \"ReportedIntervals\": 1.5,\n \"Percentage\": 97.78,\n \"Variance\": 0.03\n },\n {\n \"IntervalTime\": \"2024-03-25T00:15:00\",\n \"InAdherenceIntervals\": 1.25,\n \"ReportedIntervals\": 1.5,\n \"Percentage\": 83.33,\n \"Variance\": 0.25\n },\n {\n \"IntervalTime\": \"2024-03-25T00:30:00\",\n \"InAdherenceIntervals\": 1.5,\n \"ReportedIntervals\": 1.5,\n \"Percentage\": 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},\n {\n \"IntervalTime\": \"2024-03-25T02:15:00\",\n \"InAdherenceIntervals\": 1.5,\n \"ReportedIntervals\": 1.75,\n \"Percentage\": 85.71,\n \"Variance\": 0.25\n },\n {\n \"IntervalTime\": \"2024-03-25T02:30:00\",\n \"InAdherenceIntervals\": 1.5,\n \"ReportedIntervals\": 1.75,\n \"Percentage\": 85.71,\n \"Variance\": 0.25\n },\n {\n \"IntervalTime\": \"2024-03-25T02:45:00\",\n \"InAdherenceIntervals\": 1.48,\n \"ReportedIntervals\": 1.75,\n \"Percentage\": 84.76,\n \"Variance\": 0.27\n },\n {\n \"IntervalTime\": \"2024-03-25T03:00:00\",\n \"InAdherenceIntervals\": 1.35,\n \"ReportedIntervals\": 1.75,\n \"Percentage\": 77.14,\n \"Variance\": 0.4\n },\n {\n \"IntervalTime\": \"2024-03-25T03:15:00\",\n \"InAdherenceIntervals\": 1.5,\n \"ReportedIntervals\": 1.75,\n \"Percentage\": 85.71,\n \"Variance\": 0.25\n },\n {\n \"IntervalTime\": \"2024-03-25T03:30:00\",\n \"InAdherenceIntervals\": 1.45,\n \"ReportedIntervals\": 1.75,\n \"Percentage\": 82.86,\n \"Variance\": 0.3\n },\n {\n \"IntervalTime\": \"2024-03-25T03:45:00\",\n \"InAdherenceIntervals\": 1.5,\n \"ReportedIntervals\": 1.75,\n \"Percentage\": 85.71,\n \"Variance\": 0.25\n },\n {\n \"IntervalTime\": \"2024-03-25T04:00:00\",\n \"InAdherenceIntervals\": 1.95,\n \"ReportedIntervals\": 2,\n \"Percentage\": 97.5,\n \"Variance\": 0.05\n },\n {\n \"IntervalTime\": \"2024-03-25T04:15:00\",\n \"InAdherenceIntervals\": 1.75,\n \"ReportedIntervals\": 2,\n \"Percentage\": 87.5,\n \"Variance\": 0.25\n },\n {\n \"IntervalTime\": \"2024-03-25T04:30:00\",\n \"InAdherenceIntervals\": 1.72,\n \"ReportedIntervals\": 2,\n \"Percentage\": 85.83,\n \"Variance\": 0.28\n },\n {\n \"IntervalTime\": \"2024-03-25T04:45:00\",\n \"InAdherenceIntervals\": 1.75,\n \"ReportedIntervals\": 2,\n \"Percentage\": 87.5,\n \"Variance\": 0.25\n },\n {\n \"IntervalTime\": \"2024-03-25T05:00:00\",\n \"InAdherenceIntervals\": 1.77,\n \"ReportedIntervals\": 2.25,\n \"Percentage\": 78.52,\n \"Variance\": 0.48\n },\n {\n \"IntervalTime\": 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AgentIDs can be found in GET Agent or GET AgentList"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruFOhLqQWk4GPi8zMLL2DCluUDUHGSzAYLw="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Tue, 26 Mar 2024 18:13:37 GMT"},{"key":"Content-Length","value":"6163"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": {\n \"ReportDescription\": [\n {\n \"PreferredScopeType\": 2,\n \"PreferredScopeId\": 449,\n \"ScopeTypeName\": \"Supervisor\",\n \"ScopeIdName\": \"McBride, Natasha \",\n \"ScopeIdDescription\": \"Sales/Service Rep\"\n }\n ],\n \"ExecutiveSummary\": [\n {\n \"InAdherenceIntervals\": 7.15,\n \"ReportedIntervals\": 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\"Percentage\": 86.44,\n \"Variance\": 66.42\n }\n ],\n \"YearlySummary\": [\n {\n \"Year\": 2024,\n \"InAdherenceIntervals\": 423.33,\n \"ReportedIntervals\": 489.75,\n \"Percentage\": 86.44,\n \"Variance\": 66.42\n }\n ],\n \"MonthlySummary\": [\n {\n \"Year\": 2024,\n \"Month\": 3,\n \"InAdherenceIntervals\": 423.33,\n \"ReportedIntervals\": 489.75,\n \"Percentage\": 86.44,\n \"Variance\": 66.42,\n \"MonthName\": \"April\",\n \"ReportingInterval\": \"2024-03-01T00:00:00\"\n }\n ],\n \"WeeklySummary\": [\n {\n \"IntervalTime\": \"2024-03-25T00:00:00\",\n \"InAdherenceIntervals\": 423.33,\n \"ReportedIntervals\": 489.75,\n \"Percentage\": 86.44,\n \"Variance\": 66.42\n }\n ],\n \"DailySummary\": [\n {\n \"Year\": 2024,\n \"Month\": 3,\n \"Day\": 25,\n \"IntervalTime\": \"2024-03-25T00:00:00\",\n \"InAdherenceIntervals\": 423.33,\n \"ReportedIntervals\": 489.75,\n \"Percentage\": 86.44,\n \"Variance\": 66.42,\n \"MonthName\": \"April\",\n \"DayOfWeek\": \"Monday\"\n }\n ],\n \"ParticipantSummary\": [\n {\n \"AgentId\": 278,\n \"InAdherenceIntervals\": 8,\n \"ReportedIntervals\": 8,\n \"Percentage\": 100,\n \"Variance\": 0,\n \"FullName\": \"Areheart, Sam \"\n },\n {\n \"AgentId\": 156,\n \"InAdherenceIntervals\": 8,\n \"ReportedIntervals\": 8.25,\n \"Percentage\": 96.97,\n \"Variance\": 0.25,\n \"FullName\": \"Azzarito, Deborah \"\n },\n {\n \"AgentId\": 453,\n \"InAdherenceIntervals\": 8,\n \"ReportedIntervals\": 8.25,\n \"Percentage\": 96.97,\n \"Variance\": 0.25,\n \"FullName\": \"Badgett, Gregory \"\n },\n {\n \"AgentId\": 451,\n \"InAdherenceIntervals\": 8.03,\n \"ReportedIntervals\": 8.25,\n \"Percentage\": 97.37,\n \"Variance\": 0.22,\n \"FullName\": \"Barton, Jean \"\n },\n {\n \"AgentId\": 479,\n \"InAdherenceIntervals\": 3.67,\n \"ReportedIntervals\": 4,\n \"Percentage\": 91.67,\n \"Variance\": 0.33,\n \"FullName\": \"Bickley, Sharon \"\n },\n {\n \"AgentId\": 27,\n \"InAdherenceIntervals\": 8.65,\n \"ReportedIntervals\": 9.5,\n \"Percentage\": 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144,\n \"InAdherenceIntervals\": 6.58,\n \"ReportedIntervals\": 8,\n \"Percentage\": 82.29,\n \"Variance\": 1.42,\n \"FullName\": \"Fowler, Wendy \"\n },\n {\n \"AgentId\": 353,\n \"InAdherenceIntervals\": 8.88,\n \"ReportedIntervals\": 10,\n \"Percentage\": 88.83,\n \"Variance\": 1.12,\n \"FullName\": \"Fraley, Ashley \"\n },\n {\n \"AgentId\": 155,\n \"InAdherenceIntervals\": 4.9,\n \"ReportedIntervals\": 5.5,\n \"Percentage\": 89.09,\n \"Variance\": 0.6,\n \"FullName\": \"Goldfarb, Brett \"\n },\n {\n \"AgentId\": 71,\n \"InAdherenceIntervals\": 8.03,\n \"ReportedIntervals\": 8.5,\n \"Percentage\": 94.51,\n \"Variance\": 0.47,\n \"FullName\": \"Granda, Luis \"\n },\n {\n \"AgentId\": 405,\n \"InAdherenceIntervals\": 7.98,\n \"ReportedIntervals\": 9,\n \"Percentage\": 88.7,\n \"Variance\": 1.02,\n \"FullName\": \"Greene, Tiffany \"\n },\n {\n \"AgentId\": 423,\n \"InAdherenceIntervals\": 7.8,\n \"ReportedIntervals\": 9.5,\n \"Percentage\": 82.11,\n \"Variance\": 1.7,\n \"FullName\": 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93.02,\n \"Variance\": 0.73,\n \"FullName\": \"Hunter, Satika \"\n },\n {\n \"AgentId\": 397,\n \"InAdherenceIntervals\": 8.73,\n \"ReportedIntervals\": 9,\n \"Percentage\": 97.04,\n \"Variance\": 0.27,\n \"FullName\": \"Huntre, Laquista \"\n },\n {\n \"AgentId\": 147,\n \"InAdherenceIntervals\": 7.47,\n \"ReportedIntervals\": 8.5,\n \"Percentage\": 87.84,\n \"Variance\": 1.03,\n \"FullName\": \"Kenney, Reye \"\n },\n {\n \"AgentId\": 361,\n \"InAdherenceIntervals\": 3.68,\n \"ReportedIntervals\": 4,\n \"Percentage\": 92.08,\n \"Variance\": 0.32,\n \"FullName\": \"Kinsella, Mark \"\n },\n {\n \"AgentId\": 128,\n \"InAdherenceIntervals\": 8.47,\n \"ReportedIntervals\": 9,\n \"Percentage\": 94.07,\n \"Variance\": 0.53,\n \"FullName\": \"Lee, Daniel \"\n },\n {\n \"AgentId\": 354,\n \"InAdherenceIntervals\": 8.42,\n \"ReportedIntervals\": 9,\n \"Percentage\": 93.52,\n \"Variance\": 0.58,\n \"FullName\": \"Lewis, Greg \"\n },\n {\n \"AgentId\": 129,\n \"InAdherenceIntervals\": 8.62,\n 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{\n \"AgentId\": 145,\n \"InAdherenceIntervals\": 10.12,\n \"ReportedIntervals\": 10.5,\n \"Percentage\": 96.35,\n \"Variance\": 0.38,\n \"FullName\": \"Mosley, Kerry \"\n },\n {\n \"AgentId\": 370,\n \"InAdherenceIntervals\": 8.5,\n \"ReportedIntervals\": 9.25,\n \"Percentage\": 91.89,\n \"Variance\": 0.75,\n \"FullName\": \"Nelson, Candice \"\n },\n {\n \"AgentId\": 352,\n \"InAdherenceIntervals\": 7.65,\n \"ReportedIntervals\": 8.5,\n \"Percentage\": 90,\n \"Variance\": 0.85,\n \"FullName\": \"Newman, Jean \"\n },\n {\n \"AgentId\": 171,\n \"InAdherenceIntervals\": 8.32,\n \"ReportedIntervals\": 8.5,\n \"Percentage\": 97.84,\n \"Variance\": 0.18,\n \"FullName\": \"Newton, Mary \"\n },\n {\n \"AgentId\": 195,\n \"InAdherenceIntervals\": 5.58,\n \"ReportedIntervals\": 6,\n \"Percentage\": 93.06,\n \"Variance\": 0.42,\n \"FullName\": \"Olsen, Kristin \"\n },\n {\n \"AgentId\": 440,\n \"InAdherenceIntervals\": 8.48,\n \"ReportedIntervals\": 9,\n \"Percentage\": 94.26,\n \"Variance\": 0.52,\n \"FullName\": \"Pollock, Mitch \"\n },\n {\n \"AgentId\": 185,\n \"InAdherenceIntervals\": 10.8,\n \"ReportedIntervals\": 11.5,\n \"Percentage\": 93.91,\n \"Variance\": 0.7,\n \"FullName\": \"Prioleau, Sherry \"\n },\n {\n \"AgentId\": 450,\n \"InAdherenceIntervals\": 8.47,\n \"ReportedIntervals\": 11,\n \"Percentage\": 76.97,\n \"Variance\": 2.53,\n \"FullName\": \"Renfroe, Dave \"\n },\n {\n \"AgentId\": 401,\n \"InAdherenceIntervals\": 8.77,\n \"ReportedIntervals\": 9,\n \"Percentage\": 97.41,\n \"Variance\": 0.23,\n \"FullName\": \"Richbourg, Mandy \"\n },\n {\n \"AgentId\": 240,\n \"InAdherenceIntervals\": 8.33,\n \"ReportedIntervals\": 9,\n \"Percentage\": 92.59,\n \"Variance\": 0.67,\n \"FullName\": \"Richert, Jessica \"\n },\n {\n \"AgentId\": 61,\n \"InAdherenceIntervals\": 4.32,\n \"ReportedIntervals\": 8.5,\n \"Percentage\": 50.78,\n \"Variance\": 4.18,\n \"FullName\": \"Ridenhour, Stephan \"\n },\n {\n \"AgentId\": 58,\n \"InAdherenceIntervals\": 5.68,\n \"ReportedIntervals\": 6.5,\n \"Percentage\": 87.44,\n \"Variance\": 0.82,\n \"FullName\": \"Rollison, Karen \"\n },\n {\n \"AgentId\": 65,\n \"InAdherenceIntervals\": 0.25,\n \"ReportedIntervals\": 4,\n \"Percentage\": 6.25,\n \"Variance\": 3.75,\n \"FullName\": \"Sanchez, Maria \"\n },\n {\n \"AgentId\": 409,\n \"InAdherenceIntervals\": 7.37,\n \"ReportedIntervals\": 9,\n \"Percentage\": 81.85,\n \"Variance\": 1.63,\n \"FullName\": \"Schmidt, Peter \"\n },\n {\n \"AgentId\": 414,\n \"InAdherenceIntervals\": 7.42,\n \"ReportedIntervals\": 7.5,\n \"Percentage\": 98.89,\n \"Variance\": 0.08,\n \"FullName\": \"Schrum, Joe \"\n },\n {\n \"AgentId\": 36,\n \"InAdherenceIntervals\": 7.48,\n \"ReportedIntervals\": 8,\n \"Percentage\": 93.54,\n \"Variance\": 0.52,\n \"FullName\": \"Stalnaker, Mary Beth \"\n },\n {\n \"AgentId\": 455,\n \"InAdherenceIntervals\": 8.92,\n \"ReportedIntervals\": 9,\n \"Percentage\": 99.07,\n \"Variance\": 0.08,\n \"FullName\": \"Sticha, Carmen \"\n },\n {\n \"AgentId\": 132,\n \"InAdherenceIntervals\": 0.25,\n \"ReportedIntervals\": 5,\n \"Percentage\": 5,\n \"Variance\": 4.75,\n \"FullName\": \"Sutherland, Todd \"\n },\n {\n \"AgentId\": 429,\n \"InAdherenceIntervals\": 8.25,\n \"ReportedIntervals\": 9,\n \"Percentage\": 91.67,\n \"Variance\": 0.75,\n \"FullName\": \"Turner, Bruce \"\n },\n {\n \"AgentId\": 262,\n \"InAdherenceIntervals\": 4.67,\n \"ReportedIntervals\": 5,\n \"Percentage\": 93.33,\n \"Variance\": 0.33,\n \"FullName\": \"Watkins, Tracy \"\n }\n ],\n \"IntervalSummary\": [\n {\n \"IntervalTime\": \"2024-03-25T00:00:00\",\n \"InAdherenceIntervals\": 1.47,\n \"ReportedIntervals\": 1.5,\n \"Percentage\": 97.78,\n \"Variance\": 0.03\n },\n {\n \"IntervalTime\": \"2024-03-25T00:15:00\",\n \"InAdherenceIntervals\": 1.25,\n \"ReportedIntervals\": 1.5,\n \"Percentage\": 83.33,\n \"Variance\": 0.25\n },\n {\n \"IntervalTime\": \"2024-03-25T00:30:00\",\n \"InAdherenceIntervals\": 1.5,\n \"ReportedIntervals\": 1.5,\n \"Percentage\": 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},\n {\n \"IntervalTime\": \"2024-03-25T02:15:00\",\n \"InAdherenceIntervals\": 1.5,\n \"ReportedIntervals\": 1.75,\n \"Percentage\": 85.71,\n \"Variance\": 0.25\n },\n {\n \"IntervalTime\": \"2024-03-25T02:30:00\",\n \"InAdherenceIntervals\": 1.5,\n \"ReportedIntervals\": 1.75,\n \"Percentage\": 85.71,\n \"Variance\": 0.25\n },\n {\n \"IntervalTime\": \"2024-03-25T02:45:00\",\n \"InAdherenceIntervals\": 1.48,\n \"ReportedIntervals\": 1.75,\n \"Percentage\": 84.76,\n \"Variance\": 0.27\n },\n {\n \"IntervalTime\": \"2024-03-25T03:00:00\",\n \"InAdherenceIntervals\": 1.35,\n \"ReportedIntervals\": 1.75,\n \"Percentage\": 77.14,\n \"Variance\": 0.4\n },\n {\n \"IntervalTime\": \"2024-03-25T03:15:00\",\n \"InAdherenceIntervals\": 1.5,\n \"ReportedIntervals\": 1.75,\n \"Percentage\": 85.71,\n \"Variance\": 0.25\n },\n {\n \"IntervalTime\": \"2024-03-25T03:30:00\",\n \"InAdherenceIntervals\": 1.45,\n \"ReportedIntervals\": 1.75,\n \"Percentage\": 82.86,\n \"Variance\": 0.3\n },\n {\n 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AgentIDs can be found in GET Agent or GET AgentList"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruFOhLqQWk4GPho4FEdY/i62y94EVFRXb1A="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Tue, 26 Mar 2024 18:12:23 GMT"},{"key":"Content-Length","value":"6175"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": {\n \"ReportDescription\": [\n {\n \"PreferredScopeType\": 5,\n \"PreferredScopeId\": 449,\n \"ScopeTypeName\": \"Individual participant\",\n \"ScopeIdName\": \"McBride, Natasha \",\n \"ScopeIdDescription\": \"Sales/Service Rep\"\n }\n ],\n \"ExecutiveSummary\": [\n {\n \"InAdherenceIntervals\": 7.15,\n \"ReportedIntervals\": 9,\n \"Percentage\": 79.44,\n \"Variance\": 1.85\n }\n ],\n \"YearlySummary\": [\n {\n \"Year\": 2024,\n \"InAdherenceIntervals\": 7.15,\n \"ReportedIntervals\": 9,\n \"Percentage\": 79.44,\n \"Variance\": 1.85\n }\n ],\n \"MonthlySummary\": [\n {\n \"Year\": 2024,\n \"Month\": 3,\n \"InAdherenceIntervals\": 7.15,\n \"ReportedIntervals\": 9,\n \"Percentage\": 79.44,\n \"Variance\": 1.85,\n \"MonthName\": \"April\",\n \"ReportingInterval\": \"2024-03-01T00:00:00\"\n }\n ],\n \"WeeklySummary\": [\n {\n \"IntervalTime\": \"2024-03-25T00:00:00\",\n \"InAdherenceIntervals\": 7.15,\n \"ReportedIntervals\": 9,\n \"Percentage\": 79.44,\n \"Variance\": 1.85\n }\n ],\n \"DailySummary\": [\n {\n \"Year\": 2024,\n \"Month\": 3,\n \"Day\": 25,\n \"IntervalTime\": \"2024-03-25T00:00:00\",\n \"InAdherenceIntervals\": 7.15,\n \"ReportedIntervals\": 9,\n \"Percentage\": 79.44,\n \"Variance\": 1.85,\n \"MonthName\": \"April\",\n \"DayOfWeek\": \"Monday\"\n }\n ],\n 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\"IntervalTime\": \"2024-03-25T12:15:00\",\n \"InAdherenceIntervals\": 0.25,\n \"ReportedIntervals\": 0.25,\n \"Percentage\": 100,\n \"Variance\": 0\n },\n {\n \"IntervalTime\": \"2024-03-25T12:30:00\",\n \"InAdherenceIntervals\": 0.25,\n \"ReportedIntervals\": 0.25,\n \"Percentage\": 100,\n \"Variance\": 0\n },\n {\n \"IntervalTime\": \"2024-03-25T12:45:00\",\n \"InAdherenceIntervals\": 0,\n \"ReportedIntervals\": 0.25,\n \"Percentage\": 0,\n \"Variance\": 0.25\n },\n {\n \"IntervalTime\": \"2024-03-25T13:00:00\",\n \"InAdherenceIntervals\": 0.25,\n \"ReportedIntervals\": 0.25,\n \"Percentage\": 100,\n \"Variance\": 0\n },\n {\n \"IntervalTime\": \"2024-03-25T13:15:00\",\n \"InAdherenceIntervals\": 0.25,\n \"ReportedIntervals\": 0.25,\n \"Percentage\": 100,\n \"Variance\": 0\n },\n {\n \"IntervalTime\": \"2024-03-25T13:30:00\",\n \"InAdherenceIntervals\": 0.25,\n \"ReportedIntervals\": 0.25,\n \"Percentage\": 100,\n \"Variance\": 0\n },\n {\n \"IntervalTime\": \"2024-03-25T13:45:00\",\n \"InAdherenceIntervals\": 0.25,\n \"ReportedIntervals\": 0.25,\n \"Percentage\": 100,\n \"Variance\": 0\n },\n {\n \"IntervalTime\": \"2024-03-25T14:00:00\",\n \"InAdherenceIntervals\": 0.25,\n \"ReportedIntervals\": 0.25,\n \"Percentage\": 100,\n \"Variance\": 0\n },\n {\n \"IntervalTime\": \"2024-03-25T14:15:00\",\n \"InAdherenceIntervals\": 0.25,\n \"ReportedIntervals\": 0.25,\n \"Percentage\": 100,\n \"Variance\": 0\n },\n {\n \"IntervalTime\": \"2024-03-25T14:30:00\",\n \"InAdherenceIntervals\": 0.25,\n \"ReportedIntervals\": 0.25,\n \"Percentage\": 100,\n \"Variance\": 0\n },\n {\n \"IntervalTime\": \"2024-03-25T14:45:00\",\n \"InAdherenceIntervals\": 0,\n \"ReportedIntervals\": 0.25,\n \"Percentage\": 0,\n \"Variance\": 0.25\n },\n {\n \"IntervalTime\": \"2024-03-25T15:00:00\",\n \"InAdherenceIntervals\": 0.05,\n \"ReportedIntervals\": 0.25,\n \"Percentage\": 20,\n \"Variance\": 0.2\n },\n {\n \"IntervalTime\": \"2024-03-25T15:15:00\",\n \"InAdherenceIntervals\": 0.25,\n \"ReportedIntervals\": 0.25,\n \"Percentage\": 100,\n \"Variance\": 0\n },\n {\n \"IntervalTime\": \"2024-03-25T15:30:00\",\n \"InAdherenceIntervals\": 0,\n \"ReportedIntervals\": 0.25,\n \"Percentage\": 0,\n \"Variance\": 0.25\n },\n {\n \"IntervalTime\": \"2024-03-25T15:45:00\",\n \"InAdherenceIntervals\": 0.25,\n \"ReportedIntervals\": 0.25,\n \"Percentage\": 100,\n \"Variance\": 0\n },\n {\n \"IntervalTime\": \"2024-03-25T16:00:00\",\n \"InAdherenceIntervals\": 0,\n \"ReportedIntervals\": 0.25,\n \"Percentage\": 0,\n \"Variance\": 0.25\n },\n {\n \"IntervalTime\": \"2024-03-25T16:15:00\",\n \"InAdherenceIntervals\": 0.25,\n \"ReportedIntervals\": 0.25,\n \"Percentage\": 100,\n \"Variance\": 0\n },\n {\n \"IntervalTime\": \"2024-03-25T16:30:00\",\n \"InAdherenceIntervals\": 0.25,\n \"ReportedIntervals\": 0.25,\n \"Percentage\": 100,\n \"Variance\": 0\n },\n {\n \"IntervalTime\": \"2024-03-25T16:45:00\",\n \"InAdherenceIntervals\": 0.25,\n \"ReportedIntervals\": 0.25,\n \"Percentage\": 100,\n \"Variance\": 0\n }\n ]\n },\n \"StackTrace\": \"Stack trace here...\"\n}"}],"_postman_id":"7eff255a-fda7-48e5-9850-7f8d799fd7ba"},{"name":"ScheduleAdherenceReport","event":[{"listen":"prerequest","script":{"id":"161499ec-acea-4ae8-9365-536036e5d8bf","exec":[""],"type":"text/javascript","packages":{}}},{"listen":"test","script":{"id":"d272b9dd-9e5a-4c09-a79f-3e207226cd25","exec":[""],"type":"text/javascript","packages":{}}}],"id":"b5421247-e26f-4d2f-93ea-d33b9097db85","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","description":"Authorization token derived from Pre-request Script.
\n"}],"url":"{{envName}}/api/ScheduleAdherenceReport?scopeType=1&scopeId=1&fromDate=5/5/2025&thruDate=5/5/2025&sortOption=6&isCustomSortOption=false&timeZoneId=20&suppressNoSchedules=true&classificationId=&dataSourceId=&adherenceGroupId=&includeTransactionDetail=true&includeParticipantSummaries=true&userId=1","description":"This endpoint returns schedule adherence data from the provided parameters. This data is used to build the popular bar graph style Schedule Adherence Report in CommunityWFM's user experience (shown below).
\nThe response received will be divided into 7 sections:
\nrowHeaders- This provides a high-level summary of each agent's data including total adherence for the time period, number of transactions, and login name for the data source used. In the Schedule Adherence Report it's used to create the left agent header information (shown below).
\nscheduleIntervals - This section provides the information on what was scheduled for the agent during the reported period. This is used to build out the top schedule bar on the Schedule Adherence Report. The priority field is a Z order which indicates which event is listed on top when multiple events overlap.
\nadherenceIntervals - This section provides information on adherence to the schedule provided in the scheduleIntervals section. It is used to build the middle bar on the Schedule Adherence Report including the priority filed (Z order) for which event should be on top when multiples overlap.
\nreportParameters - These provide context as to what parameters were used when running the report. For example, with a scopeType of 1 and scopeId of 1 you'll be provided with the name of your company as that is the highest-level activity in the activity tree. You'll also be able to see the report date range and the name of the time zone in plain text.
\nscheduleDates - This section simply returns the schedule start date in both local and UTC time.
\ndeviceStateTransactions - This section provides the individual device transactions that make up an agent's day and that were used to create the adherenceIntervals. For example, you'll be able to see when an agent is in follow-up, available, on acd call, etc. These create the lowest bar in the Schedule Adherence Report.
\nparticipantSummaries - This section (if the includeParticipantSummaries paramaeter is true) indicates each participants adherence data summarized for the reported period. Unlike the reportHeader section, this includes additional details like At Work and Paid Hours. In the Schedule Adherence Report it is used to create the pop-up card for each agent that summarizes their adherence statistics (shown below).
\nREQUIRED: Defines scope of the report. 0 = Participant, 1 = Activities, 2 = Supervisors, 3 = GroupMembers, 4 = UserTags, 5 = Individual
\n","type":"text/plain"},"key":"scopeType","value":"1"},{"description":{"content":"REQUIRED: ID relative to the selected scope. For example using Scope Type 5 the Scope ID can be an agent ID such as Agent 777.
\n","type":"text/plain"},"key":"scopeId","value":"1"},{"description":{"content":"REQUIRED: Defines the start date for the report. Format is YYYY-MM-DD or MM/DD/YYYY
\n","type":"text/plain"},"key":"fromDate","value":"5/5/2025"},{"description":{"content":"REQUIRED: Defines the end date for the report. Format is YYYY-MM-DD or MM/DD/YYYY
\n","type":"text/plain"},"key":"thruDate","value":"5/5/2025"},{"description":{"content":"REQUIRED: Defines how to sort the data. Use GET AgentScheduleSortOptions to get the latest list of sort options. By default they are: 1 = Agent Name, 2 = Employee_ID, 3 = hire_date, 4 = tiebreaker, 5 = Minimum Start Time, 6 = Out of Adherence %
\n","type":"text/plain"},"key":"sortOption","value":"6"},{"description":{"content":"REQUIRED: Sort by Agent Custom Field value. Requires true or false.
\n","type":"text/plain"},"key":"isCustomSortOption","value":"false"},{"description":{"content":"REQUIRED: Timezone code in which to format the data. Expects integer value or null.
\n","type":"text/plain"},"key":"timeZoneId","value":"20"},{"description":{"content":"REQUIRED: Suppress results where no schedule is found. Field accepts true or false
\n","type":"text/plain"},"key":"suppressNoSchedules","value":"true"},{"description":{"content":"REQUIRED: Employee Classification ID. Typically this represents values like full time, part time, temp. Can be left blank. Use GET EmployeeClassification to get a list of all available values.
\n","type":"text/plain"},"key":"classificationId","value":""},{"description":{"content":"REQUIRED: The ID of the datasource. In most cases this will be 1 as there is only 1 phone system, but if you have more than 1 you can confirm which is which using the GET DataSource endpoint. Can be left NULL.
\n","type":"text/plain"},"key":"dataSourceId","value":""},{"description":{"content":"REQUIRED: This is the AdherenceGroupIntervalId used to define the adherence group. You must include this parameter, but you can leave the value blank/NULL to see all available adherencegroupintervals.
\n","type":"text/plain"},"key":"adherenceGroupId","value":""},{"description":{"content":"REQUIRED: Include transaction details in report? Accepts true, false, or can be left blank.
\n","type":"text/plain"},"key":"includeTransactionDetail","value":"true"},{"description":{"content":"REQUIRED: Include agent summary data in report? Accepts true, false, or can be left blank.
\n","type":"text/plain"},"key":"includeParticipantSummaries","value":"true"},{"description":{"content":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList
\n","type":"text/plain"},"key":"userId","value":"1"}],"variable":[]}},"response":[{"id":"230a6ef1-785f-4018-89f1-a5c7421ffac5","name":"Schedule Adherence Report","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","type":"text","description":"Authorization token derived from Pre-request Script."}],"url":{"raw":"{{envName}}/api/ScheduleAdherenceReport?scopeType=1&scopeId=1&fromDate=1/1/2024&thruDate=1/2/2024&sortOption=1&isCustomSortOption=false&timeZoneId=20&suppressNoSchedules=true&classificationId=2&dataSourceId=1&adherenceGroupId=&includeTransactionDetail=true&includeParticipantSummaries=true&userId=1","host":["{{envName}}"],"path":["api","ScheduleAdherenceReport"],"query":[{"key":"scopeType","value":"1","description":"REQUIRED: Defines scope of the report. 0 = Participant, 1 = Activities, 2 = Supervisors, 3 = GroupMembers, 4 = UserTags, 5 = Individual"},{"key":"scopeId","value":"1","description":"REQUIRED: ID relative to the selected scope. For example using Scope Type 5 the Scope ID can be an agent ID such as Agent 777."},{"key":"fromDate","value":"1/1/2024","description":"REQUIRED: Defines the start date for the report. Format is YYYY-MM-DD or MM/DD/YYYY"},{"key":"thruDate","value":"1/2/2024","description":"REQUIRED: Defines the end date for the report. Format is YYYY-MM-DD or MM/DD/YYYY"},{"key":"sortOption","value":"1","description":"REQUIRED: Defines how to sort the data. 1 = Agent Name, 2 = Employee_ID, 3 = hire_date, 4 = tiebreaker, 5 = Minimum Start Time"},{"key":"isCustomSortOption","value":"false","description":"REQUIRED: Sort by Agent Custom Field value. Requires true or false."},{"key":"timeZoneId","value":"20","description":"REQUIRED: Timezone code in which to format the data. Expects integer value or null."},{"key":"suppressNoSchedules","value":"true","description":"REQUIRED: Suppress results where no schedule is found. Field accepts true or false"},{"key":"classificationId","value":"2","description":"REQUIRED: Employee Classification ID. Typically this represents values like full time, part time, temp. Can be left blank. Use GET EmployeeClassification to get a list of all available values."},{"key":"dataSourceId","value":"1","description":"REQUIRED: The ID of the datasource. In most cases this will be 1 as there is only 1 phone system, but if you have more than 1 you can confirm which is which using the GET DataSource endpoint."},{"key":"adherenceGroupId","value":"","description":"REQUIRED: This is the AdherenceGroupIntervalId used to define the adherence group. You must include this parameter, but you can leave the value blank/NULL to see all available adherencegroupintervals."},{"key":"includeTransactionDetail","value":"true","description":"REQUIRED: Include transaction details in report? Accepts true, false, or can be left blank."},{"key":"includeParticipantSummaries","value":"true","description":"REQUIRED: Include agent summary data in report? Accepts true, false, or can be left blank."},{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruFOhLqQWk4GPkog2SPF9dS++a9WNR4TBe8="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Tue, 26 Mar 2024 19:39:24 GMT"},{"key":"Content-Length","value":"123561"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": {\n \"rowHeaders\": [\n {\n \"sa_agent_id\": 80,\n \"role_id\": 100,\n \"FullName\": \"Guzman, Denise \",\n \"employee_id\": \"dxg21043\",\n \"hire_date\": \"2015-06-08T00:00:00\",\n \"tiebreaker\": 0,\n \"ScheduleStartTime\": \"2024-01-01T13:00:00\",\n \"SortSequencer\": null,\n \"ScheduleDate\": \"2024-01-01T00:00:00\",\n \"Locked\": null,\n \"ClassificationId\": 2,\n \"ParticipantRowNumber\": 1,\n \"ScheduleDateRowNumber\": 1,\n \"DataSourceId\": 1,\n \"SearchKey\": \"eechevarria\",\n \"TransactionCount\": 85,\n \"TotalScheduledInQueue\": 7.5,\n \"TotalScheduledOutQueue\": 0.5,\n \"TotalActualInQueue\": 7.3,\n \"TotalActualOutQueue\": 0.33,\n \"InQueueVariance\": 0.2,\n \"OutQueueVariance\": 0.17,\n \"TotalScheduled\": 8,\n \"TotalActual\": 7.63,\n \"InQueueVariancePct\": 97.33,\n \"OutQueueVariancePct\": 66,\n \"TotalVariance\": 0.37,\n \"TotalVariancePct\": 95.37,\n \"DataSourceName\": \"Community Cloud Connect\"\n },\n {\n \"sa_agent_id\": 80,\n \"role_id\": 100,\n \"FullName\": \"Guzman, Denise \",\n \"employee_id\": \"dxg21043\",\n \"hire_date\": \"2015-06-08T00:00:00\",\n \"tiebreaker\": 0,\n \"ScheduleStartTime\": \"2024-01-02T13:00:00\",\n \"SortSequencer\": null,\n \"ScheduleDate\": \"2024-01-02T00:00:00\",\n \"Locked\": null,\n \"ClassificationId\": 2,\n \"ParticipantRowNumber\": 1,\n \"ScheduleDateRowNumber\": 2,\n \"DataSourceId\": 1,\n \"SearchKey\": \"eechevarria\",\n \"TransactionCount\": 107,\n \"TotalScheduledInQueue\": 8.25,\n \"TotalScheduledOutQueue\": 0.5,\n \"TotalActualInQueue\": 8.15,\n \"TotalActualOutQueue\": 0.5,\n \"InQueueVariance\": 0.1,\n \"OutQueueVariance\": 0,\n \"TotalScheduled\": 8.75,\n \"TotalActual\": 8.65,\n \"InQueueVariancePct\": 98.79,\n \"OutQueueVariancePct\": 100,\n \"TotalVariance\": 0.1,\n \"TotalVariancePct\": 98.86,\n \"DataSourceName\": \"Community Cloud Connect\"\n },\n {\n \"sa_agent_id\": 418,\n \"role_id\": 100,\n \"FullName\": \"Hunter, Satika \",\n \"employee_id\": \"shunter\",\n \"hire_date\": \"2017-05-15T00:00:00\",\n \"tiebreaker\": 0,\n \"ScheduleStartTime\": \"2024-01-01T15:00:00\",\n \"SortSequencer\": null,\n \"ScheduleDate\": \"2024-01-01T00:00:00\",\n \"Locked\": null,\n \"ClassificationId\": 2,\n \"ParticipantRowNumber\": 2,\n \"ScheduleDateRowNumber\": 1,\n \"DataSourceId\": 1,\n \"SearchKey\": \"mibrahim\",\n \"TransactionCount\": 64,\n \"TotalScheduledInQueue\": 8.88,\n \"TotalScheduledOutQueue\": 1.62,\n \"TotalActualInQueue\": 8.45,\n \"TotalActualOutQueue\": 1.2,\n \"InQueueVariance\": 0.43,\n \"OutQueueVariance\": 0.42,\n \"TotalScheduled\": 10.5,\n \"TotalActual\": 9.65,\n \"InQueueVariancePct\": 95.16,\n \"OutQueueVariancePct\": 74.07,\n \"TotalVariance\": 0.85,\n \"TotalVariancePct\": 91.9,\n \"DataSourceName\": \"Community Cloud Connect\"\n },\n {\n \"sa_agent_id\": 418,\n \"role_id\": 100,\n \"FullName\": \"Hunter, Satika \",\n \"employee_id\": \"shunter\",\n \"hire_date\": \"2017-05-15T00:00:00\",\n \"tiebreaker\": 0,\n \"ScheduleStartTime\": \"2024-01-02T15:00:00\",\n \"SortSequencer\": null,\n \"ScheduleDate\": \"2024-01-02T00:00:00\",\n \"Locked\": null,\n \"ClassificationId\": 2,\n \"ParticipantRowNumber\": 2,\n \"ScheduleDateRowNumber\": 2,\n \"DataSourceId\": 1,\n \"SearchKey\": \"mibrahim\",\n \"TransactionCount\": 46,\n \"TotalScheduledInQueue\": 7.5,\n \"TotalScheduledOutQueue\": 1.5,\n \"TotalActualInQueue\": 5.7,\n \"TotalActualOutQueue\": 1.4,\n \"InQueueVariance\": 1.8,\n \"OutQueueVariance\": 0.1,\n \"TotalScheduled\": 9,\n \"TotalActual\": 7.1,\n \"InQueueVariancePct\": 76,\n \"OutQueueVariancePct\": 93.33,\n \"TotalVariance\": 1.9,\n \"TotalVariancePct\": 78.89,\n \"DataSourceName\": \"Community Cloud Connect\"\n }\n ],\n \"scheduleIntervals\": [\n {\n \"ParticipantId\": 80,\n \"ParticipantRowNumber\": 1,\n \"FullName\": \"Guzman, Denise \",\n \"ExceptionId\": 909508,\n \"PublishedIntervalId\": 322587,\n \"ExceptionTypeId\": 1,\n \"StartTime\": \"2024-01-01T07:00:00\",\n \"Duration\": 4,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IntervalEnd\": \"2024-01-01T11:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDateRowNumber\": 1,\n \"ScheduleDate\": \"2024-01-01T00:00:00\",\n \"StartTimeDisplay\": \"2024-01-01T07:00:00\",\n \"EndTimeDisplay\": \"2024-01-01T11:00:00\",\n \"EventPatternTypeId\": 1\n },\n {\n \"ParticipantId\": 80,\n \"ParticipantRowNumber\": 1,\n \"FullName\": \"Guzman, Denise \",\n \"ExceptionId\": 910516,\n \"PublishedIntervalId\": 323595,\n \"ExceptionTypeId\": 2,\n \"StartTime\": \"2024-01-01T09:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IntervalEnd\": \"2024-01-01T09:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDateRowNumber\": 1,\n \"ScheduleDate\": \"2024-01-01T00:00:00\",\n \"StartTimeDisplay\": \"2024-01-01T09:00:00\",\n \"EndTimeDisplay\": \"2024-01-01T09:15:00\",\n \"EventPatternTypeId\": 1\n },\n {\n \"ParticipantId\": 80,\n \"ParticipantRowNumber\": 1,\n \"FullName\": \"Guzman, Denise \",\n \"ExceptionId\": 909509,\n \"PublishedIntervalId\": 322588,\n \"ExceptionTypeId\": 1,\n \"StartTime\": \"2024-01-01T19:00:00\",\n \"Duration\": 4,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IntervalEnd\": \"2024-01-01T23:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDateRowNumber\": 1,\n \"ScheduleDate\": \"2024-01-01T00:00:00\",\n \"StartTimeDisplay\": \"2024-01-01T19:00:00\",\n \"EndTimeDisplay\": \"2024-01-01T23:00:00\",\n \"EventPatternTypeId\": 1\n },\n {\n \"ParticipantId\": 80,\n \"ParticipantRowNumber\": 1,\n \"FullName\": \"Guzman, Denise \",\n \"ExceptionId\": 910517,\n \"PublishedIntervalId\": 323596,\n \"ExceptionTypeId\": 2,\n \"StartTime\": \"2024-01-01T21:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IntervalEnd\": \"2024-01-01T21:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDateRowNumber\": 1,\n \"ScheduleDate\": \"2024-01-01T00:00:00\",\n \"StartTimeDisplay\": \"2024-01-01T21:30:00\",\n \"EndTimeDisplay\": \"2024-01-01T21:45:00\",\n \"EventPatternTypeId\": 1\n },\n {\n \"ParticipantId\": 80,\n \"ParticipantRowNumber\": 1,\n \"FullName\": \"Guzman, Denise \",\n \"ExceptionId\": 909483,\n \"PublishedIntervalId\": 322562,\n \"ExceptionTypeId\": 1,\n \"StartTime\": \"2024-01-02T07:00:00\",\n \"Duration\": 4.75,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IntervalEnd\": \"2024-01-02T11:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDateRowNumber\": 2,\n \"ScheduleDate\": \"2024-01-02T00:00:00\",\n \"StartTimeDisplay\": \"2024-01-02T07:00:00\",\n \"EndTimeDisplay\": \"2024-01-02T11:45:00\",\n \"EventPatternTypeId\": 1\n },\n {\n \"ParticipantId\": 80,\n \"ParticipantRowNumber\": 1,\n \"FullName\": \"Guzman, Denise \",\n \"ExceptionId\": 910491,\n \"PublishedIntervalId\": 323570,\n \"ExceptionTypeId\": 2,\n \"StartTime\": \"2024-01-02T09:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IntervalEnd\": \"2024-01-02T09:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDateRowNumber\": 2,\n \"ScheduleDate\": \"2024-01-02T00:00:00\",\n \"StartTimeDisplay\": \"2024-01-02T09:00:00\",\n \"EndTimeDisplay\": \"2024-01-02T09:15:00\",\n \"EventPatternTypeId\": 1\n },\n {\n \"ParticipantId\": 80,\n \"ParticipantRowNumber\": 1,\n \"FullName\": \"Guzman, Denise \",\n \"ExceptionId\": 909500,\n \"PublishedIntervalId\": 322579,\n \"ExceptionTypeId\": 1,\n \"StartTime\": \"2024-01-02T19:00:00\",\n \"Duration\": 4,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IntervalEnd\": \"2024-01-02T23:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDateRowNumber\": 2,\n \"ScheduleDate\": \"2024-01-02T00:00:00\",\n \"StartTimeDisplay\": \"2024-01-02T19:00:00\",\n \"EndTimeDisplay\": \"2024-01-02T23:00:00\",\n \"EventPatternTypeId\": 1\n },\n {\n \"ParticipantId\": 80,\n \"ParticipantRowNumber\": 1,\n \"FullName\": \"Guzman, Denise \",\n \"ExceptionId\": 910508,\n \"PublishedIntervalId\": 323587,\n \"ExceptionTypeId\": 2,\n \"StartTime\": \"2024-01-02T20:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IntervalEnd\": \"2024-01-02T21:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDateRowNumber\": 2,\n \"ScheduleDate\": \"2024-01-02T00:00:00\",\n \"StartTimeDisplay\": \"2024-01-02T20:45:00\",\n \"EndTimeDisplay\": \"2024-01-02T21:00:00\",\n \"EventPatternTypeId\": 1\n },\n {\n \"ParticipantId\": 418,\n \"ParticipantRowNumber\": 2,\n \"FullName\": \"Hunter, Satika \",\n \"ExceptionId\": 909232,\n \"PublishedIntervalId\": 322311,\n \"ExceptionTypeId\": 1,\n \"StartTime\": \"2024-01-01T09:00:00\",\n \"Duration\": 10.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IntervalEnd\": \"2024-01-01T19:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDateRowNumber\": 1,\n \"ScheduleDate\": \"2024-01-01T00:00:00\",\n \"StartTimeDisplay\": \"2024-01-01T09:00:00\",\n \"EndTimeDisplay\": \"2024-01-01T19:30:00\",\n \"EventPatternTypeId\": 1\n },\n {\n \"ParticipantId\": 418,\n \"ParticipantRowNumber\": 2,\n \"FullName\": \"Hunter, Satika \",\n \"ExceptionId\": 909579,\n \"PublishedIntervalId\": 322658,\n \"ExceptionTypeId\": 2,\n \"StartTime\": \"2024-01-01T11:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IntervalEnd\": \"2024-01-01T11:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDateRowNumber\": 1,\n \"ScheduleDate\": \"2024-01-01T00:00:00\",\n \"StartTimeDisplay\": \"2024-01-01T11:00:00\",\n \"EndTimeDisplay\": \"2024-01-01T11:15:00\",\n \"EventPatternTypeId\": 1\n },\n {\n \"ParticipantId\": 418,\n \"ParticipantRowNumber\": 2,\n \"FullName\": \"Hunter, Satika \",\n \"ExceptionId\": 909580,\n \"PublishedIntervalId\": 322659,\n \"ExceptionTypeId\": 3,\n \"StartTime\": \"2024-01-01T13:00:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IntervalEnd\": \"2024-01-01T14:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDateRowNumber\": 1,\n \"ScheduleDate\": \"2024-01-01T00:00:00\",\n \"StartTimeDisplay\": \"2024-01-01T13:00:00\",\n \"EndTimeDisplay\": \"2024-01-01T14:00:00\",\n \"EventPatternTypeId\": 1\n },\n {\n \"ParticipantId\": 418,\n \"ParticipantRowNumber\": 2,\n \"FullName\": \"Hunter, Satika \",\n \"ExceptionId\": 909581,\n \"PublishedIntervalId\": 322660,\n \"ExceptionTypeId\": 2,\n \"StartTime\": \"2024-01-01T16:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IntervalEnd\": \"2024-01-01T16:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDateRowNumber\": 1,\n \"ScheduleDate\": \"2024-01-01T00:00:00\",\n \"StartTimeDisplay\": \"2024-01-01T16:15:00\",\n \"EndTimeDisplay\": \"2024-01-01T16:30:00\",\n \"EventPatternTypeId\": 1\n },\n {\n \"ParticipantId\": 418,\n \"ParticipantRowNumber\": 2,\n \"FullName\": \"Hunter, Satika \",\n \"ExceptionId\": 909582,\n \"PublishedIntervalId\": 322661,\n \"ExceptionTypeId\": 7,\n \"StartTime\": \"2024-01-01T18:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IntervalEnd\": \"2024-01-01T18:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDateRowNumber\": 1,\n \"ScheduleDate\": \"2024-01-01T00:00:00\",\n \"StartTimeDisplay\": \"2024-01-01T18:00:00\",\n \"EndTimeDisplay\": \"2024-01-01T18:15:00\",\n \"EventPatternTypeId\": 1\n },\n {\n \"ParticipantId\": 418,\n \"ParticipantRowNumber\": 2,\n \"FullName\": \"Hunter, Satika \",\n \"ExceptionId\": 909307,\n \"PublishedIntervalId\": 322386,\n \"ExceptionTypeId\": 1,\n \"StartTime\": \"2024-01-02T09:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IntervalEnd\": \"2024-01-02T18:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDateRowNumber\": 2,\n \"ScheduleDate\": \"2024-01-02T00:00:00\",\n \"StartTimeDisplay\": \"2024-01-02T09:00:00\",\n \"EndTimeDisplay\": \"2024-01-02T18:00:00\",\n \"EventPatternTypeId\": 1\n },\n {\n \"ParticipantId\": 418,\n \"ParticipantRowNumber\": 2,\n \"FullName\": \"Hunter, Satika \",\n \"ExceptionId\": 909864,\n \"PublishedIntervalId\": 322943,\n \"ExceptionTypeId\": 2,\n \"StartTime\": \"2024-01-02T11:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IntervalEnd\": \"2024-01-02T11:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDateRowNumber\": 2,\n \"ScheduleDate\": \"2024-01-02T00:00:00\",\n \"StartTimeDisplay\": \"2024-01-02T11:15:00\",\n \"EndTimeDisplay\": \"2024-01-02T11:30:00\",\n \"EventPatternTypeId\": 1\n },\n {\n \"ParticipantId\": 418,\n \"ParticipantRowNumber\": 2,\n \"FullName\": \"Hunter, Satika \",\n \"ExceptionId\": 909865,\n \"PublishedIntervalId\": 322944,\n \"ExceptionTypeId\": 3,\n \"StartTime\": \"2024-01-02T12:30:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IntervalEnd\": \"2024-01-02T13:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDateRowNumber\": 2,\n \"ScheduleDate\": \"2024-01-02T00:00:00\",\n \"StartTimeDisplay\": \"2024-01-02T12:30:00\",\n \"EndTimeDisplay\": \"2024-01-02T13:30:00\",\n \"EventPatternTypeId\": 1\n },\n {\n \"ParticipantId\": 418,\n \"ParticipantRowNumber\": 2,\n \"FullName\": \"Hunter, Satika \",\n \"ExceptionId\": 909866,\n \"PublishedIntervalId\": 322945,\n \"ExceptionTypeId\": 2,\n \"StartTime\": \"2024-01-02T15:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IntervalEnd\": \"2024-01-02T16:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDateRowNumber\": 2,\n \"ScheduleDate\": \"2024-01-02T00:00:00\",\n \"StartTimeDisplay\": \"2024-01-02T15:45:00\",\n \"EndTimeDisplay\": \"2024-01-02T16:00:00\",\n \"EventPatternTypeId\": 1\n }\n ],\n \"adherenceIntervals\": [\n {\n \"int\": 1,\n \"ParticipantId\": 80,\n \"ParticipantRowNumber\": 1,\n \"ScheduleDate\": \"2024-01-01T00:00:00\",\n \"ScheduleDateRowNumber\": 1,\n \"StartTime\": \"2024-01-01T07:00:00\",\n \"EndTime\": \"2024-01-01T09:00:00\",\n \"ScheduledState\": true,\n \"ActualState\": true,\n \"InAdherence\": true,\n \"Duration\": 2,\n \"AdherenceGroupIntervalId\": null,\n \"Color\": \"#00FF00\",\n \"DataSourceId\": 1,\n \"SortSequencer\": null,\n \"ScheduleStateTxt\": \"In Queue\",\n \"ActualStateTxt\": \"In Queue\",\n \"AdherenceStateId\": 2\n },\n {\n \"int\": 2,\n \"ParticipantId\": 80,\n \"ParticipantRowNumber\": 1,\n \"ScheduleDate\": \"2024-01-01T00:00:00\",\n \"ScheduleDateRowNumber\": 1,\n \"StartTime\": \"2024-01-01T09:00:00\",\n \"EndTime\": \"2024-01-01T09:15:00\",\n \"ScheduledState\": false,\n \"ActualState\": false,\n \"InAdherence\": true,\n \"Duration\": 0.25,\n \"AdherenceGroupIntervalId\": null,\n \"Color\": \"#00FF00\",\n \"DataSourceId\": 1,\n \"SortSequencer\": null,\n \"ScheduleStateTxt\": \"Out Of Queue\",\n \"ActualStateTxt\": \"Out Of Queue\",\n \"AdherenceStateId\": 3\n },\n {\n \"int\": 3,\n \"ParticipantId\": 80,\n \"ParticipantRowNumber\": 1,\n \"ScheduleDate\": \"2024-01-01T00:00:00\",\n \"ScheduleDateRowNumber\": 1,\n \"StartTime\": \"2024-01-01T09:15:00\",\n \"EndTime\": \"2024-01-01T09:16:00\",\n \"ScheduledState\": true,\n \"ActualState\": false,\n \"InAdherence\": false,\n \"Duration\": 0.02,\n \"AdherenceGroupIntervalId\": null,\n \"Color\": \"#00FF00\",\n \"DataSourceId\": 1,\n \"SortSequencer\": null,\n \"ScheduleStateTxt\": \"In Queue\",\n \"ActualStateTxt\": \"Out Of Queue\",\n \"AdherenceStateId\": 3\n },\n {\n \"int\": 4,\n \"ParticipantId\": 80,\n \"ParticipantRowNumber\": 1,\n \"ScheduleDate\": \"2024-01-01T00:00:00\",\n \"ScheduleDateRowNumber\": 1,\n \"StartTime\": \"2024-01-01T09:16:00\",\n \"EndTime\": \"2024-01-01T10:59:00\",\n \"ScheduledState\": true,\n \"ActualState\": true,\n \"InAdherence\": true,\n \"Duration\": 1.72,\n \"AdherenceGroupIntervalId\": null,\n \"Color\": \"#00FF00\",\n \"DataSourceId\": 1,\n \"SortSequencer\": null,\n \"ScheduleStateTxt\": \"In Queue\",\n \"ActualStateTxt\": \"In Queue\",\n \"AdherenceStateId\": 2\n },\n {\n \"int\": 5,\n \"ParticipantId\": 80,\n \"ParticipantRowNumber\": 1,\n \"ScheduleDate\": \"2024-01-01T00:00:00\",\n \"ScheduleDateRowNumber\": 1,\n \"StartTime\": \"2024-01-01T10:59:00\",\n \"EndTime\": \"2024-01-01T11:00:00\",\n \"ScheduledState\": true,\n \"ActualState\": false,\n \"InAdherence\": false,\n \"Duration\": 0.02,\n \"AdherenceGroupIntervalId\": null,\n \"Color\": \"#00FF00\",\n \"DataSourceId\": 1,\n \"SortSequencer\": null,\n \"ScheduleStateTxt\": \"In Queue\",\n \"ActualStateTxt\": \"Out Of Queue\",\n \"AdherenceStateId\": 3\n },\n {\n \"int\": 6,\n \"ParticipantId\": 80,\n \"ParticipantRowNumber\": 1,\n \"ScheduleDate\": \"2024-01-01T00:00:00\",\n \"ScheduleDateRowNumber\": 1,\n \"StartTime\": \"2024-01-01T19:00:00\",\n \"EndTime\": \"2024-01-01T21:30:00\",\n \"ScheduledState\": true,\n \"ActualState\": true,\n \"InAdherence\": true,\n \"Duration\": 2.5,\n \"AdherenceGroupIntervalId\": null,\n \"Color\": \"#00FF00\",\n \"DataSourceId\": 1,\n \"SortSequencer\": null,\n \"ScheduleStateTxt\": \"In Queue\",\n \"ActualStateTxt\": \"In Queue\",\n \"AdherenceStateId\": 2\n },\n {\n \"int\": 7,\n \"ParticipantId\": 80,\n \"ParticipantRowNumber\": 1,\n \"ScheduleDate\": \"2024-01-01T00:00:00\",\n \"ScheduleDateRowNumber\": 1,\n \"StartTime\": \"2024-01-01T21:30:00\",\n \"EndTime\": \"2024-01-01T21:40:00\",\n \"ScheduledState\": false,\n \"ActualState\": true,\n \"InAdherence\": false,\n \"Duration\": 0.17,\n \"AdherenceGroupIntervalId\": 1,\n \"Color\": \"#ff0000\",\n \"DataSourceId\": 1,\n \"SortSequencer\": null,\n \"ScheduleStateTxt\": \"Out Of Queue\",\n \"ActualStateTxt\": \"In Queue\",\n \"AdherenceStateId\": 2\n },\n {\n \"int\": 8,\n \"ParticipantId\": 80,\n \"ParticipantRowNumber\": 1,\n \"ScheduleDate\": \"2024-01-01T00:00:00\",\n \"ScheduleDateRowNumber\": 1,\n \"StartTime\": \"2024-01-01T21:40:00\",\n \"EndTime\": \"2024-01-01T21:45:00\",\n \"ScheduledState\": false,\n \"ActualState\": false,\n \"InAdherence\": true,\n \"Duration\": 0.08,\n \"AdherenceGroupIntervalId\": null,\n \"Color\": \"#00FF00\",\n \"DataSourceId\": 1,\n \"SortSequencer\": null,\n \"ScheduleStateTxt\": \"Out Of Queue\",\n \"ActualStateTxt\": \"Out Of Queue\",\n \"AdherenceStateId\": 3\n },\n {\n \"int\": 9,\n \"ParticipantId\": 80,\n \"ParticipantRowNumber\": 1,\n \"ScheduleDate\": \"2024-01-01T00:00:00\",\n \"ScheduleDateRowNumber\": 1,\n \"StartTime\": \"2024-01-01T21:45:00\",\n \"EndTime\": \"2024-01-01T21:55:00\",\n \"ScheduledState\": true,\n \"ActualState\": false,\n \"InAdherence\": false,\n \"Duration\": 0.17,\n \"AdherenceGroupIntervalId\": 1,\n \"Color\": \"#ff0000\",\n \"DataSourceId\": 1,\n \"SortSequencer\": null,\n \"ScheduleStateTxt\": \"In Queue\",\n \"ActualStateTxt\": \"Out Of Queue\",\n \"AdherenceStateId\": 3\n },\n {\n \"int\": 10,\n \"ParticipantId\": 80,\n \"ParticipantRowNumber\": 1,\n \"ScheduleDate\": \"2024-01-01T00:00:00\",\n \"ScheduleDateRowNumber\": 1,\n \"StartTime\": \"2024-01-01T21:55:00\",\n \"EndTime\": \"2024-01-01T23:00:00\",\n \"ScheduledState\": true,\n \"ActualState\": true,\n \"InAdherence\": true,\n \"Duration\": 1.08,\n \"AdherenceGroupIntervalId\": null,\n \"Color\": \"#00FF00\",\n \"DataSourceId\": 1,\n \"SortSequencer\": null,\n \"ScheduleStateTxt\": \"In Queue\",\n \"ActualStateTxt\": \"In Queue\",\n \"AdherenceStateId\": 2\n },\n {\n \"int\": 11,\n \"ParticipantId\": 80,\n \"ParticipantRowNumber\": 1,\n \"ScheduleDate\": \"2024-01-02T00:00:00\",\n \"ScheduleDateRowNumber\": 2,\n \"StartTime\": \"2024-01-02T07:00:00\",\n \"EndTime\": \"2024-01-02T09:00:00\",\n \"ScheduledState\": true,\n \"ActualState\": true,\n \"InAdherence\": true,\n \"Duration\": 2,\n \"AdherenceGroupIntervalId\": null,\n \"Color\": \"#00FF00\",\n \"DataSourceId\": 1,\n \"SortSequencer\": null,\n \"ScheduleStateTxt\": \"In Queue\",\n \"ActualStateTxt\": \"In Queue\",\n \"AdherenceStateId\": 2\n },\n {\n \"int\": 12,\n \"ParticipantId\": 80,\n \"ParticipantRowNumber\": 1,\n \"ScheduleDate\": \"2024-01-02T00:00:00\",\n \"ScheduleDateRowNumber\": 2,\n \"StartTime\": \"2024-01-02T09:00:00\",\n \"EndTime\": \"2024-01-02T09:15:00\",\n \"ScheduledState\": false,\n \"ActualState\": false,\n \"InAdherence\": true,\n \"Duration\": 0.25,\n \"AdherenceGroupIntervalId\": null,\n \"Color\": \"#00FF00\",\n \"DataSourceId\": 1,\n \"SortSequencer\": null,\n \"ScheduleStateTxt\": \"Out Of Queue\",\n \"ActualStateTxt\": \"Out Of Queue\",\n \"AdherenceStateId\": 3\n },\n {\n \"int\": 13,\n \"ParticipantId\": 80,\n \"ParticipantRowNumber\": 1,\n \"ScheduleDate\": \"2024-01-02T00:00:00\",\n \"ScheduleDateRowNumber\": 2,\n \"StartTime\": \"2024-01-02T09:15:00\",\n \"EndTime\": \"2024-01-02T11:40:00\",\n \"ScheduledState\": true,\n \"ActualState\": true,\n \"InAdherence\": true,\n \"Duration\": 2.42,\n \"AdherenceGroupIntervalId\": null,\n \"Color\": \"#00FF00\",\n \"DataSourceId\": 1,\n \"SortSequencer\": null,\n \"ScheduleStateTxt\": \"In Queue\",\n \"ActualStateTxt\": \"In Queue\",\n \"AdherenceStateId\": 2\n },\n {\n \"int\": 14,\n \"ParticipantId\": 80,\n \"ParticipantRowNumber\": 1,\n \"ScheduleDate\": \"2024-01-02T00:00:00\",\n \"ScheduleDateRowNumber\": 2,\n \"StartTime\": \"2024-01-02T11:40:00\",\n \"EndTime\": \"2024-01-02T11:45:00\",\n \"ScheduledState\": true,\n \"ActualState\": false,\n \"InAdherence\": false,\n \"Duration\": 0.08,\n \"AdherenceGroupIntervalId\": 2,\n \"Color\": \"#E0E040\",\n \"DataSourceId\": 1,\n \"SortSequencer\": null,\n \"ScheduleStateTxt\": \"In Queue\",\n \"ActualStateTxt\": \"Out Of Queue\",\n \"AdherenceStateId\": 3\n },\n {\n \"int\": 15,\n \"ParticipantId\": 80,\n \"ParticipantRowNumber\": 1,\n \"ScheduleDate\": \"2024-01-02T00:00:00\",\n \"ScheduleDateRowNumber\": 2,\n \"StartTime\": \"2024-01-02T19:00:00\",\n \"EndTime\": \"2024-01-02T20:45:00\",\n \"ScheduledState\": true,\n \"ActualState\": true,\n \"InAdherence\": true,\n \"Duration\": 1.75,\n \"AdherenceGroupIntervalId\": null,\n \"Color\": \"#00FF00\",\n \"DataSourceId\": 1,\n \"SortSequencer\": null,\n \"ScheduleStateTxt\": \"In Queue\",\n \"ActualStateTxt\": \"In Queue\",\n \"AdherenceStateId\": 2\n },\n {\n \"int\": 16,\n \"ParticipantId\": 80,\n \"ParticipantRowNumber\": 1,\n \"ScheduleDate\": \"2024-01-02T00:00:00\",\n \"ScheduleDateRowNumber\": 2,\n \"StartTime\": \"2024-01-02T20:45:00\",\n \"EndTime\": \"2024-01-02T21:00:00\",\n \"ScheduledState\": false,\n \"ActualState\": false,\n \"InAdherence\": true,\n \"Duration\": 0.25,\n \"AdherenceGroupIntervalId\": null,\n \"Color\": \"#00FF00\",\n \"DataSourceId\": 1,\n \"SortSequencer\": null,\n \"ScheduleStateTxt\": \"Out Of Queue\",\n \"ActualStateTxt\": \"Out Of Queue\",\n \"AdherenceStateId\": 3\n },\n {\n \"int\": 17,\n \"ParticipantId\": 80,\n \"ParticipantRowNumber\": 1,\n \"ScheduleDate\": \"2024-01-02T00:00:00\",\n \"ScheduleDateRowNumber\": 2,\n \"StartTime\": \"2024-01-02T21:00:00\",\n \"EndTime\": \"2024-01-02T21:01:00\",\n \"ScheduledState\": true,\n \"ActualState\": false,\n \"InAdherence\": false,\n \"Duration\": 0.02,\n \"AdherenceGroupIntervalId\": null,\n \"Color\": \"#00FF00\",\n \"DataSourceId\": 1,\n \"SortSequencer\": null,\n \"ScheduleStateTxt\": \"In Queue\",\n \"ActualStateTxt\": \"Out Of Queue\",\n \"AdherenceStateId\": 3\n },\n {\n \"int\": 18,\n \"ParticipantId\": 80,\n \"ParticipantRowNumber\": 1,\n \"ScheduleDate\": \"2024-01-02T00:00:00\",\n \"ScheduleDateRowNumber\": 2,\n \"StartTime\": \"2024-01-02T21:01:00\",\n \"EndTime\": \"2024-01-02T23:00:00\",\n \"ScheduledState\": true,\n \"ActualState\": true,\n \"InAdherence\": true,\n \"Duration\": 1.98,\n \"AdherenceGroupIntervalId\": null,\n \"Color\": \"#00FF00\",\n \"DataSourceId\": 1,\n \"SortSequencer\": null,\n \"ScheduleStateTxt\": \"In Queue\",\n \"ActualStateTxt\": \"In Queue\",\n \"AdherenceStateId\": 2\n },\n {\n \"int\": 19,\n \"ParticipantId\": 418,\n \"ParticipantRowNumber\": 2,\n \"ScheduleDate\": \"2024-01-01T00:00:00\",\n \"ScheduleDateRowNumber\": 1,\n \"StartTime\": \"2024-01-01T09:00:00\",\n \"EndTime\": \"2024-01-01T10:58:00\",\n \"ScheduledState\": true,\n \"ActualState\": true,\n \"InAdherence\": true,\n \"Duration\": 1.97,\n \"AdherenceGroupIntervalId\": null,\n \"Color\": \"#00FF00\",\n \"DataSourceId\": 1,\n \"SortSequencer\": null,\n \"ScheduleStateTxt\": \"In Queue\",\n \"ActualStateTxt\": \"In Queue\",\n \"AdherenceStateId\": 2\n },\n {\n \"int\": 20,\n \"ParticipantId\": 418,\n \"ParticipantRowNumber\": 2,\n \"ScheduleDate\": \"2024-01-01T00:00:00\",\n \"ScheduleDateRowNumber\": 1,\n \"StartTime\": \"2024-01-01T10:58:00\",\n \"EndTime\": \"2024-01-01T11:00:00\",\n \"ScheduledState\": true,\n \"ActualState\": false,\n \"InAdherence\": false,\n \"Duration\": 0.03,\n \"AdherenceGroupIntervalId\": null,\n \"Color\": \"#00FF00\",\n \"DataSourceId\": 1,\n \"SortSequencer\": null,\n \"ScheduleStateTxt\": \"In Queue\",\n \"ActualStateTxt\": \"Out Of Queue\",\n \"AdherenceStateId\": 3\n },\n {\n \"int\": 21,\n \"ParticipantId\": 418,\n \"ParticipantRowNumber\": 2,\n \"ScheduleDate\": \"2024-01-01T00:00:00\",\n \"ScheduleDateRowNumber\": 1,\n \"StartTime\": \"2024-01-01T11:00:00\",\n \"EndTime\": \"2024-01-01T11:13:00\",\n \"ScheduledState\": false,\n \"ActualState\": false,\n \"InAdherence\": true,\n \"Duration\": 0.22,\n \"AdherenceGroupIntervalId\": null,\n \"Color\": \"#00FF00\",\n \"DataSourceId\": 1,\n \"SortSequencer\": null,\n \"ScheduleStateTxt\": \"Out Of Queue\",\n \"ActualStateTxt\": \"Out Of Queue\",\n \"AdherenceStateId\": 3\n },\n {\n \"int\": 22,\n \"ParticipantId\": 418,\n \"ParticipantRowNumber\": 2,\n \"ScheduleDate\": \"2024-01-01T00:00:00\",\n \"ScheduleDateRowNumber\": 1,\n \"StartTime\": \"2024-01-01T11:13:00\",\n \"EndTime\": \"2024-01-01T11:15:00\",\n \"ScheduledState\": false,\n \"ActualState\": true,\n \"InAdherence\": false,\n \"Duration\": 0.03,\n \"AdherenceGroupIntervalId\": null,\n \"Color\": \"#00FF00\",\n \"DataSourceId\": 1,\n \"SortSequencer\": null,\n \"ScheduleStateTxt\": \"Out Of Queue\",\n \"ActualStateTxt\": \"In Queue\",\n \"AdherenceStateId\": 2\n },\n {\n \"int\": 23,\n \"ParticipantId\": 418,\n \"ParticipantRowNumber\": 2,\n \"ScheduleDate\": \"2024-01-01T00:00:00\",\n \"ScheduleDateRowNumber\": 1,\n \"StartTime\": \"2024-01-01T11:15:00\",\n \"EndTime\": \"2024-01-01T12:45:00\",\n \"ScheduledState\": true,\n \"ActualState\": true,\n \"InAdherence\": true,\n \"Duration\": 1.5,\n \"AdherenceGroupIntervalId\": null,\n \"Color\": \"#00FF00\",\n \"DataSourceId\": 1,\n \"SortSequencer\": null,\n \"ScheduleStateTxt\": \"In Queue\",\n \"ActualStateTxt\": \"In Queue\",\n \"AdherenceStateId\": 2\n },\n {\n \"int\": 24,\n \"ParticipantId\": 418,\n \"ParticipantRowNumber\": 2,\n \"ScheduleDate\": \"2024-01-01T00:00:00\",\n \"ScheduleDateRowNumber\": 1,\n \"StartTime\": \"2024-01-01T12:45:00\",\n \"EndTime\": \"2024-01-01T13:00:00\",\n \"ScheduledState\": true,\n \"ActualState\": false,\n \"InAdherence\": false,\n \"Duration\": 0.25,\n \"AdherenceGroupIntervalId\": 1,\n \"Color\": \"#ff0000\",\n \"DataSourceId\": 1,\n \"SortSequencer\": null,\n \"ScheduleStateTxt\": \"In Queue\",\n \"ActualStateTxt\": \"Out Of Queue\",\n \"AdherenceStateId\": 3\n },\n {\n \"int\": 25,\n \"ParticipantId\": 418,\n \"ParticipantRowNumber\": 2,\n \"ScheduleDate\": \"2024-01-01T00:00:00\",\n \"ScheduleDateRowNumber\": 1,\n \"StartTime\": \"2024-01-01T13:00:00\",\n \"EndTime\": \"2024-01-01T13:45:00\",\n \"ScheduledState\": false,\n \"ActualState\": false,\n \"InAdherence\": true,\n \"Duration\": 0.75,\n \"AdherenceGroupIntervalId\": null,\n \"Color\": \"#00FF00\",\n \"DataSourceId\": 1,\n \"SortSequencer\": null,\n \"ScheduleStateTxt\": \"Out Of Queue\",\n \"ActualStateTxt\": \"Out Of Queue\",\n \"AdherenceStateId\": 3\n },\n {\n \"int\": 26,\n \"ParticipantId\": 418,\n \"ParticipantRowNumber\": 2,\n \"ScheduleDate\": \"2024-01-01T00:00:00\",\n \"ScheduleDateRowNumber\": 1,\n \"StartTime\": \"2024-01-01T13:45:00\",\n \"EndTime\": \"2024-01-01T14:00:00\",\n \"ScheduledState\": false,\n \"ActualState\": true,\n \"InAdherence\": false,\n \"Duration\": 0.25,\n \"AdherenceGroupIntervalId\": 1,\n \"Color\": \"#ff0000\",\n \"DataSourceId\": 1,\n \"SortSequencer\": null,\n \"ScheduleStateTxt\": \"Out Of Queue\",\n \"ActualStateTxt\": \"In Queue\",\n \"AdherenceStateId\": 2\n },\n {\n \"int\": 27,\n \"ParticipantId\": 418,\n \"ParticipantRowNumber\": 2,\n \"ScheduleDate\": \"2024-01-01T00:00:00\",\n \"ScheduleDateRowNumber\": 1,\n \"StartTime\": \"2024-01-01T14:00:00\",\n \"EndTime\": \"2024-01-01T14:10:00\",\n \"ScheduledState\": true,\n \"ActualState\": true,\n \"InAdherence\": true,\n \"Duration\": 0.17,\n \"AdherenceGroupIntervalId\": null,\n \"Color\": \"#00FF00\",\n \"DataSourceId\": 1,\n \"SortSequencer\": null,\n \"ScheduleStateTxt\": \"In Queue\",\n \"ActualStateTxt\": \"In Queue\",\n \"AdherenceStateId\": 2\n },\n {\n \"int\": 28,\n \"ParticipantId\": 418,\n \"ParticipantRowNumber\": 2,\n \"ScheduleDate\": \"2024-01-01T00:00:00\",\n \"ScheduleDateRowNumber\": 1,\n \"StartTime\": \"2024-01-01T14:10:00\",\n \"EndTime\": \"2024-01-01T14:18:00\",\n \"ScheduledState\": true,\n \"ActualState\": false,\n \"InAdherence\": false,\n \"Duration\": 0.13,\n \"AdherenceGroupIntervalId\": 2,\n \"Color\": \"#E0E040\",\n \"DataSourceId\": 1,\n \"SortSequencer\": null,\n \"ScheduleStateTxt\": \"In Queue\",\n \"ActualStateTxt\": \"Out Of Queue\",\n \"AdherenceStateId\": 3\n },\n {\n \"int\": 29,\n \"ParticipantId\": 418,\n \"ParticipantRowNumber\": 2,\n \"ScheduleDate\": \"2024-01-01T00:00:00\",\n \"ScheduleDateRowNumber\": 1,\n \"StartTime\": \"2024-01-01T14:18:00\",\n \"EndTime\": \"2024-01-01T16:15:00\",\n \"ScheduledState\": true,\n \"ActualState\": true,\n \"InAdherence\": true,\n \"Duration\": 1.95,\n \"AdherenceGroupIntervalId\": null,\n \"Color\": \"#00FF00\",\n \"DataSourceId\": 1,\n \"SortSequencer\": null,\n \"ScheduleStateTxt\": \"In Queue\",\n \"ActualStateTxt\": \"In Queue\",\n \"AdherenceStateId\": 2\n },\n {\n \"int\": 30,\n \"ParticipantId\": 418,\n \"ParticipantRowNumber\": 2,\n \"ScheduleDate\": \"2024-01-01T00:00:00\",\n \"ScheduleDateRowNumber\": 1,\n \"StartTime\": \"2024-01-01T16:15:00\",\n \"EndTime\": \"2024-01-01T16:16:00\",\n \"ScheduledState\": false,\n \"ActualState\": true,\n \"InAdherence\": false,\n \"Duration\": 0.02,\n \"AdherenceGroupIntervalId\": null,\n \"Color\": \"#00FF00\",\n \"DataSourceId\": 1,\n \"SortSequencer\": null,\n \"ScheduleStateTxt\": \"Out Of Queue\",\n \"ActualStateTxt\": \"In Queue\",\n \"AdherenceStateId\": 2\n },\n {\n \"int\": 31,\n \"ParticipantId\": 418,\n \"ParticipantRowNumber\": 2,\n \"ScheduleDate\": \"2024-01-01T00:00:00\",\n \"ScheduleDateRowNumber\": 1,\n \"StartTime\": \"2024-01-01T16:16:00\",\n \"EndTime\": \"2024-01-01T16:30:00\",\n \"ScheduledState\": false,\n \"ActualState\": false,\n \"InAdherence\": true,\n \"Duration\": 0.23,\n \"AdherenceGroupIntervalId\": null,\n \"Color\": \"#00FF00\",\n \"DataSourceId\": 1,\n \"SortSequencer\": null,\n \"ScheduleStateTxt\": \"Out Of Queue\",\n \"ActualStateTxt\": \"Out Of Queue\",\n \"AdherenceStateId\": 3\n },\n {\n \"int\": 32,\n \"ParticipantId\": 418,\n \"ParticipantRowNumber\": 2,\n \"ScheduleDate\": \"2024-01-01T00:00:00\",\n \"ScheduleDateRowNumber\": 1,\n \"StartTime\": \"2024-01-01T16:30:00\",\n \"EndTime\": \"2024-01-01T16:31:00\",\n \"ScheduledState\": true,\n \"ActualState\": false,\n \"InAdherence\": false,\n \"Duration\": 0.02,\n \"AdherenceGroupIntervalId\": null,\n \"Color\": \"#00FF00\",\n \"DataSourceId\": 1,\n \"SortSequencer\": null,\n \"ScheduleStateTxt\": \"In Queue\",\n \"ActualStateTxt\": \"Out Of Queue\",\n \"AdherenceStateId\": 3\n },\n {\n \"int\": 33,\n \"ParticipantId\": 418,\n \"ParticipantRowNumber\": 2,\n \"ScheduleDate\": \"2024-01-01T00:00:00\",\n \"ScheduleDateRowNumber\": 1,\n \"StartTime\": \"2024-01-01T16:31:00\",\n \"EndTime\": \"2024-01-01T18:01:00\",\n \"ScheduledState\": true,\n \"ActualState\": true,\n \"InAdherence\": true,\n \"Duration\": 1.5,\n \"AdherenceGroupIntervalId\": null,\n \"Color\": \"#00FF00\",\n \"DataSourceId\": 1,\n \"SortSequencer\": null,\n \"ScheduleStateTxt\": \"In Queue\",\n \"ActualStateTxt\": \"In Queue\",\n \"AdherenceStateId\": 2\n },\n {\n \"int\": 34,\n \"ParticipantId\": 418,\n \"ParticipantRowNumber\": 2,\n \"ScheduleDate\": \"2024-01-01T00:00:00\",\n \"ScheduleDateRowNumber\": 1,\n \"StartTime\": \"2024-01-01T18:01:00\",\n \"EndTime\": \"2024-01-01T18:02:00\",\n \"ScheduledState\": false,\n \"ActualState\": true,\n \"InAdherence\": false,\n \"Duration\": 0.02,\n \"AdherenceGroupIntervalId\": null,\n \"Color\": \"#00FF00\",\n \"DataSourceId\": 1,\n \"SortSequencer\": null,\n \"ScheduleStateTxt\": \"Out Of Queue\",\n \"ActualStateTxt\": \"In Queue\",\n \"AdherenceStateId\": 2\n },\n {\n \"int\": 35,\n \"ParticipantId\": 418,\n \"ParticipantRowNumber\": 2,\n \"ScheduleDate\": \"2024-01-01T00:00:00\",\n \"ScheduleDateRowNumber\": 1,\n \"StartTime\": \"2024-01-01T18:02:00\",\n \"EndTime\": \"2024-01-01T18:03:00\",\n \"ScheduledState\": true,\n \"ActualState\": true,\n \"InAdherence\": true,\n \"Duration\": 0.02,\n \"AdherenceGroupIntervalId\": null,\n \"Color\": \"#00FF00\",\n \"DataSourceId\": 1,\n \"SortSequencer\": null,\n \"ScheduleStateTxt\": \"In Queue\",\n \"ActualStateTxt\": \"In Queue\",\n \"AdherenceStateId\": 2\n },\n {\n \"int\": 36,\n \"ParticipantId\": 418,\n \"ParticipantRowNumber\": 2,\n \"ScheduleDate\": \"2024-01-01T00:00:00\",\n \"ScheduleDateRowNumber\": 1,\n \"StartTime\": \"2024-01-01T18:03:00\",\n \"EndTime\": \"2024-01-01T18:04:00\",\n \"ScheduledState\": false,\n \"ActualState\": true,\n \"InAdherence\": false,\n \"Duration\": 0.02,\n \"AdherenceGroupIntervalId\": null,\n \"Color\": \"#00FF00\",\n \"DataSourceId\": 1,\n \"SortSequencer\": null,\n \"ScheduleStateTxt\": \"Out Of Queue\",\n \"ActualStateTxt\": \"In Queue\",\n \"AdherenceStateId\": 2\n },\n {\n \"int\": 37,\n \"ParticipantId\": 418,\n \"ParticipantRowNumber\": 2,\n \"ScheduleDate\": \"2024-01-01T00:00:00\",\n \"ScheduleDateRowNumber\": 1,\n \"StartTime\": \"2024-01-01T18:04:00\",\n \"EndTime\": \"2024-01-01T18:05:00\",\n \"ScheduledState\": true,\n \"ActualState\": true,\n \"InAdherence\": true,\n \"Duration\": 0.02,\n \"AdherenceGroupIntervalId\": null,\n \"Color\": \"#00FF00\",\n \"DataSourceId\": 1,\n \"SortSequencer\": null,\n \"ScheduleStateTxt\": \"In Queue\",\n \"ActualStateTxt\": \"In Queue\",\n \"AdherenceStateId\": 2\n },\n {\n \"int\": 38,\n \"ParticipantId\": 418,\n \"ParticipantRowNumber\": 2,\n \"ScheduleDate\": \"2024-01-01T00:00:00\",\n \"ScheduleDateRowNumber\": 1,\n \"StartTime\": \"2024-01-01T18:05:00\",\n \"EndTime\": \"2024-01-01T18:06:00\",\n \"ScheduledState\": false,\n \"ActualState\": true,\n \"InAdherence\": false,\n \"Duration\": 0.02,\n \"AdherenceGroupIntervalId\": null,\n \"Color\": \"#00FF00\",\n \"DataSourceId\": 1,\n \"SortSequencer\": null,\n \"ScheduleStateTxt\": \"Out Of Queue\",\n \"ActualStateTxt\": \"In Queue\",\n \"AdherenceStateId\": 2\n },\n {\n \"int\": 39,\n \"ParticipantId\": 418,\n \"ParticipantRowNumber\": 2,\n \"ScheduleDate\": \"2024-01-01T00:00:00\",\n \"ScheduleDateRowNumber\": 1,\n \"StartTime\": \"2024-01-01T18:06:00\",\n \"EndTime\": \"2024-01-01T18:07:00\",\n \"ScheduledState\": true,\n \"ActualState\": true,\n \"InAdherence\": true,\n \"Duration\": 0.02,\n \"AdherenceGroupIntervalId\": null,\n \"Color\": \"#00FF00\",\n \"DataSourceId\": 1,\n \"SortSequencer\": null,\n \"ScheduleStateTxt\": \"In Queue\",\n \"ActualStateTxt\": \"In Queue\",\n \"AdherenceStateId\": 2\n },\n {\n \"int\": 40,\n \"ParticipantId\": 418,\n \"ParticipantRowNumber\": 2,\n \"ScheduleDate\": \"2024-01-01T00:00:00\",\n \"ScheduleDateRowNumber\": 1,\n \"StartTime\": \"2024-01-01T18:07:00\",\n \"EndTime\": \"2024-01-01T18:08:00\",\n \"ScheduledState\": false,\n \"ActualState\": true,\n \"InAdherence\": false,\n \"Duration\": 0.02,\n \"AdherenceGroupIntervalId\": null,\n \"Color\": \"#00FF00\",\n \"DataSourceId\": 1,\n \"SortSequencer\": null,\n \"ScheduleStateTxt\": \"Out Of Queue\",\n \"ActualStateTxt\": \"In Queue\",\n \"AdherenceStateId\": 2\n },\n {\n \"int\": 41,\n \"ParticipantId\": 418,\n \"ParticipantRowNumber\": 2,\n \"ScheduleDate\": \"2024-01-01T00:00:00\",\n \"ScheduleDateRowNumber\": 1,\n \"StartTime\": \"2024-01-01T18:08:00\",\n \"EndTime\": \"2024-01-01T18:09:00\",\n \"ScheduledState\": true,\n \"ActualState\": true,\n \"InAdherence\": true,\n \"Duration\": 0.02,\n \"AdherenceGroupIntervalId\": null,\n \"Color\": \"#00FF00\",\n \"DataSourceId\": 1,\n \"SortSequencer\": null,\n \"ScheduleStateTxt\": \"In Queue\",\n \"ActualStateTxt\": \"In Queue\",\n \"AdherenceStateId\": 2\n },\n {\n \"int\": 42,\n \"ParticipantId\": 418,\n \"ParticipantRowNumber\": 2,\n \"ScheduleDate\": \"2024-01-01T00:00:00\",\n \"ScheduleDateRowNumber\": 1,\n \"StartTime\": \"2024-01-01T18:09:00\",\n \"EndTime\": \"2024-01-01T18:10:00\",\n \"ScheduledState\": false,\n \"ActualState\": true,\n \"InAdherence\": false,\n \"Duration\": 0.02,\n \"AdherenceGroupIntervalId\": null,\n \"Color\": \"#00FF00\",\n \"DataSourceId\": 1,\n \"SortSequencer\": null,\n \"ScheduleStateTxt\": \"Out Of Queue\",\n \"ActualStateTxt\": \"In Queue\",\n \"AdherenceStateId\": 2\n },\n {\n \"int\": 43,\n \"ParticipantId\": 418,\n \"ParticipantRowNumber\": 2,\n \"ScheduleDate\": \"2024-01-01T00:00:00\",\n \"ScheduleDateRowNumber\": 1,\n \"StartTime\": \"2024-01-01T18:10:00\",\n \"EndTime\": \"2024-01-01T18:11:00\",\n \"ScheduledState\": true,\n \"ActualState\": true,\n \"InAdherence\": true,\n \"Duration\": 0.02,\n \"AdherenceGroupIntervalId\": null,\n \"Color\": \"#00FF00\",\n \"DataSourceId\": 1,\n \"SortSequencer\": null,\n \"ScheduleStateTxt\": \"In Queue\",\n \"ActualStateTxt\": \"In Queue\",\n \"AdherenceStateId\": 2\n },\n {\n \"int\": 44,\n \"ParticipantId\": 418,\n \"ParticipantRowNumber\": 2,\n \"ScheduleDate\": \"2024-01-01T00:00:00\",\n \"ScheduleDateRowNumber\": 1,\n \"StartTime\": \"2024-01-01T18:11:00\",\n \"EndTime\": \"2024-01-01T18:12:00\",\n \"ScheduledState\": false,\n \"ActualState\": true,\n \"InAdherence\": false,\n \"Duration\": 0.02,\n \"AdherenceGroupIntervalId\": null,\n \"Color\": \"#00FF00\",\n \"DataSourceId\": 1,\n \"SortSequencer\": null,\n \"ScheduleStateTxt\": \"Out Of Queue\",\n \"ActualStateTxt\": \"In Queue\",\n \"AdherenceStateId\": 2\n },\n {\n \"int\": 45,\n \"ParticipantId\": 418,\n \"ParticipantRowNumber\": 2,\n \"ScheduleDate\": \"2024-01-01T00:00:00\",\n \"ScheduleDateRowNumber\": 1,\n \"StartTime\": \"2024-01-01T18:12:00\",\n \"EndTime\": \"2024-01-01T18:13:00\",\n \"ScheduledState\": true,\n \"ActualState\": true,\n \"InAdherence\": true,\n \"Duration\": 0.02,\n \"AdherenceGroupIntervalId\": null,\n \"Color\": \"#00FF00\",\n \"DataSourceId\": 1,\n \"SortSequencer\": null,\n \"ScheduleStateTxt\": \"In Queue\",\n \"ActualStateTxt\": \"In Queue\",\n \"AdherenceStateId\": 2\n },\n {\n \"int\": 46,\n \"ParticipantId\": 418,\n \"ParticipantRowNumber\": 2,\n \"ScheduleDate\": \"2024-01-01T00:00:00\",\n \"ScheduleDateRowNumber\": 1,\n \"StartTime\": \"2024-01-01T18:13:00\",\n \"EndTime\": \"2024-01-01T18:14:00\",\n \"ScheduledState\": false,\n \"ActualState\": true,\n \"InAdherence\": false,\n \"Duration\": 0.02,\n \"AdherenceGroupIntervalId\": null,\n \"Color\": \"#00FF00\",\n \"DataSourceId\": 1,\n \"SortSequencer\": null,\n \"ScheduleStateTxt\": \"Out Of Queue\",\n \"ActualStateTxt\": \"In Queue\",\n \"AdherenceStateId\": 2\n },\n {\n \"int\": 47,\n \"ParticipantId\": 418,\n \"ParticipantRowNumber\": 2,\n \"ScheduleDate\": \"2024-01-01T00:00:00\",\n \"ScheduleDateRowNumber\": 1,\n \"StartTime\": \"2024-01-01T18:14:00\",\n \"EndTime\": \"2024-01-01T19:30:00\",\n \"ScheduledState\": true,\n \"ActualState\": true,\n \"InAdherence\": true,\n \"Duration\": 1.27,\n \"AdherenceGroupIntervalId\": null,\n \"Color\": \"#00FF00\",\n \"DataSourceId\": 1,\n \"SortSequencer\": null,\n \"ScheduleStateTxt\": \"In Queue\",\n \"ActualStateTxt\": \"In Queue\",\n \"AdherenceStateId\": 2\n },\n {\n \"int\": 48,\n \"ParticipantId\": 418,\n \"ParticipantRowNumber\": 2,\n \"ScheduleDate\": \"2024-01-01T00:00:00\",\n \"ScheduleDateRowNumber\": 1,\n \"StartTime\": \"2024-01-01T19:30:00\",\n \"EndTime\": \"2024-01-01T19:38:00\",\n \"ScheduledState\": null,\n \"ActualState\": true,\n \"InAdherence\": false,\n \"Duration\": 0.13,\n \"AdherenceGroupIntervalId\": 2,\n \"Color\": \"#E0E040\",\n \"DataSourceId\": 1,\n \"SortSequencer\": null,\n \"ScheduleStateTxt\": \"Not Scheduled\",\n \"ActualStateTxt\": \"In Queue\",\n \"AdherenceStateId\": 2\n },\n {\n \"int\": 49,\n \"ParticipantId\": 418,\n \"ParticipantRowNumber\": 2,\n \"ScheduleDate\": \"2024-01-02T00:00:00\",\n \"ScheduleDateRowNumber\": 2,\n \"StartTime\": \"2024-01-02T09:00:00\",\n \"EndTime\": \"2024-01-02T09:13:00\",\n \"ScheduledState\": true,\n \"ActualState\": true,\n \"InAdherence\": true,\n \"Duration\": 0.22,\n \"AdherenceGroupIntervalId\": null,\n \"Color\": \"#00FF00\",\n \"DataSourceId\": 1,\n \"SortSequencer\": null,\n \"ScheduleStateTxt\": \"In Queue\",\n \"ActualStateTxt\": \"In Queue\",\n \"AdherenceStateId\": 2\n },\n {\n \"int\": 50,\n \"ParticipantId\": 418,\n \"ParticipantRowNumber\": 2,\n \"ScheduleDate\": \"2024-01-02T00:00:00\",\n \"ScheduleDateRowNumber\": 2,\n \"StartTime\": \"2024-01-02T09:13:00\",\n \"EndTime\": \"2024-01-02T09:14:00\",\n \"ScheduledState\": true,\n \"ActualState\": false,\n \"InAdherence\": false,\n \"Duration\": 0.02,\n \"AdherenceGroupIntervalId\": null,\n \"Color\": \"#00FF00\",\n \"DataSourceId\": 1,\n \"SortSequencer\": null,\n \"ScheduleStateTxt\": \"In Queue\",\n \"ActualStateTxt\": \"Out Of Queue\",\n \"AdherenceStateId\": 3\n },\n {\n \"int\": 51,\n \"ParticipantId\": 418,\n \"ParticipantRowNumber\": 2,\n \"ScheduleDate\": \"2024-01-02T00:00:00\",\n \"ScheduleDateRowNumber\": 2,\n \"StartTime\": \"2024-01-02T09:14:00\",\n \"EndTime\": \"2024-01-02T11:15:00\",\n \"ScheduledState\": true,\n \"ActualState\": true,\n \"InAdherence\": true,\n \"Duration\": 2.02,\n \"AdherenceGroupIntervalId\": null,\n \"Color\": \"#00FF00\",\n \"DataSourceId\": 1,\n \"SortSequencer\": null,\n \"ScheduleStateTxt\": \"In Queue\",\n \"ActualStateTxt\": \"In Queue\",\n \"AdherenceStateId\": 2\n },\n {\n \"int\": 52,\n \"ParticipantId\": 418,\n \"ParticipantRowNumber\": 2,\n \"ScheduleDate\": \"2024-01-02T00:00:00\",\n \"ScheduleDateRowNumber\": 2,\n \"StartTime\": \"2024-01-02T11:15:00\",\n \"EndTime\": \"2024-01-02T11:19:00\",\n \"ScheduledState\": false,\n \"ActualState\": true,\n \"InAdherence\": false,\n \"Duration\": 0.07,\n \"AdherenceGroupIntervalId\": null,\n \"Color\": \"#00FF00\",\n \"DataSourceId\": 1,\n \"SortSequencer\": null,\n \"ScheduleStateTxt\": \"Out Of Queue\",\n \"ActualStateTxt\": \"In Queue\",\n \"AdherenceStateId\": 2\n },\n {\n \"int\": 53,\n \"ParticipantId\": 418,\n \"ParticipantRowNumber\": 2,\n \"ScheduleDate\": \"2024-01-02T00:00:00\",\n \"ScheduleDateRowNumber\": 2,\n \"StartTime\": \"2024-01-02T11:19:00\",\n \"EndTime\": \"2024-01-02T11:30:00\",\n \"ScheduledState\": false,\n \"ActualState\": false,\n \"InAdherence\": true,\n \"Duration\": 0.18,\n \"AdherenceGroupIntervalId\": null,\n \"Color\": \"#00FF00\",\n \"DataSourceId\": 1,\n \"SortSequencer\": null,\n \"ScheduleStateTxt\": \"Out Of Queue\",\n \"ActualStateTxt\": \"Out Of Queue\",\n \"AdherenceStateId\": 3\n },\n {\n \"int\": 54,\n \"ParticipantId\": 418,\n \"ParticipantRowNumber\": 2,\n \"ScheduleDate\": \"2024-01-02T00:00:00\",\n \"ScheduleDateRowNumber\": 2,\n \"StartTime\": \"2024-01-02T11:30:00\",\n \"EndTime\": \"2024-01-02T11:36:00\",\n \"ScheduledState\": true,\n \"ActualState\": false,\n \"InAdherence\": false,\n \"Duration\": 0.1,\n \"AdherenceGroupIntervalId\": 2,\n \"Color\": \"#E0E040\",\n \"DataSourceId\": 1,\n \"SortSequencer\": null,\n \"ScheduleStateTxt\": \"In Queue\",\n \"ActualStateTxt\": \"Out Of Queue\",\n \"AdherenceStateId\": 3\n },\n {\n \"int\": 55,\n \"ParticipantId\": 418,\n \"ParticipantRowNumber\": 2,\n \"ScheduleDate\": \"2024-01-02T00:00:00\",\n \"ScheduleDateRowNumber\": 2,\n \"StartTime\": \"2024-01-02T11:36:00\",\n \"EndTime\": \"2024-01-02T12:00:00\",\n \"ScheduledState\": true,\n \"ActualState\": true,\n \"InAdherence\": true,\n \"Duration\": 0.4,\n \"AdherenceGroupIntervalId\": null,\n \"Color\": \"#00FF00\",\n \"DataSourceId\": 1,\n \"SortSequencer\": null,\n \"ScheduleStateTxt\": \"In Queue\",\n \"ActualStateTxt\": \"In Queue\",\n \"AdherenceStateId\": 2\n },\n {\n \"int\": 56,\n \"ParticipantId\": 418,\n \"ParticipantRowNumber\": 2,\n \"ScheduleDate\": \"2024-01-02T00:00:00\",\n \"ScheduleDateRowNumber\": 2,\n \"StartTime\": \"2024-01-02T12:00:00\",\n \"EndTime\": \"2024-01-02T12:30:00\",\n \"ScheduledState\": true,\n \"ActualState\": false,\n \"InAdherence\": false,\n \"Duration\": 0.5,\n \"AdherenceGroupIntervalId\": 1,\n \"Color\": \"#ff0000\",\n \"DataSourceId\": 1,\n \"SortSequencer\": null,\n \"ScheduleStateTxt\": \"In Queue\",\n \"ActualStateTxt\": \"Out Of Queue\",\n \"AdherenceStateId\": 3\n },\n {\n \"int\": 57,\n \"ParticipantId\": 418,\n \"ParticipantRowNumber\": 2,\n \"ScheduleDate\": \"2024-01-02T00:00:00\",\n \"ScheduleDateRowNumber\": 2,\n \"StartTime\": \"2024-01-02T12:30:00\",\n \"EndTime\": \"2024-01-02T13:30:00\",\n \"ScheduledState\": false,\n \"ActualState\": false,\n \"InAdherence\": true,\n \"Duration\": 1,\n \"AdherenceGroupIntervalId\": null,\n \"Color\": \"#00FF00\",\n \"DataSourceId\": 1,\n \"SortSequencer\": null,\n \"ScheduleStateTxt\": \"Out Of Queue\",\n \"ActualStateTxt\": \"Out Of Queue\",\n \"AdherenceStateId\": 3\n },\n {\n \"int\": 58,\n \"ParticipantId\": 418,\n \"ParticipantRowNumber\": 2,\n \"ScheduleDate\": \"2024-01-02T00:00:00\",\n \"ScheduleDateRowNumber\": 2,\n \"StartTime\": \"2024-01-02T13:30:00\",\n \"EndTime\": \"2024-01-02T14:08:00\",\n 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\"LocalEndTime\": \"2024-01-02T09:13:00\",\n \"Duration\": 0.21666666666666667,\n \"Description\": \"Available\"\n },\n {\n \"SeqNo\": 274,\n \"AgentId\": 418,\n \"ScheduleDate\": \"2024-01-02T00:00:00\",\n \"ScheduleDateUTC\": \"2024-01-02T06:00:00\",\n \"ParticipantRowNumber\": 2,\n \"ScheduleDateRowNumber\": 2,\n \"StateId\": 3,\n \"IbState\": \"acdagentnotanswering\",\n \"InQueue\": false,\n \"ColorId\": \"#ff0000\",\n \"LocalStartTime\": \"2024-01-02T09:13:00\",\n \"LocalEndTime\": \"2024-01-02T09:14:00\",\n \"Duration\": 0.016666666666666666,\n \"Description\": \"AcdAgentNotAnswering\"\n },\n {\n \"SeqNo\": 275,\n \"AgentId\": 418,\n \"ScheduleDate\": \"2024-01-02T00:00:00\",\n \"ScheduleDateUTC\": \"2024-01-02T06:00:00\",\n \"ParticipantRowNumber\": 2,\n \"ScheduleDateRowNumber\": 2,\n \"StateId\": 2,\n \"IbState\": \"available\",\n \"InQueue\": true,\n \"ColorId\": \"#A9A9A9\",\n \"LocalStartTime\": \"2024-01-02T09:14:00\",\n \"LocalEndTime\": \"2024-01-02T09:29:00\",\n \"Duration\": 0.25,\n \"Description\": \"Available\"\n },\n {\n \"SeqNo\": 276,\n \"AgentId\": 418,\n \"ScheduleDate\": \"2024-01-02T00:00:00\",\n \"ScheduleDateUTC\": \"2024-01-02T06:00:00\",\n \"ParticipantRowNumber\": 2,\n \"ScheduleDateRowNumber\": 2,\n \"StateId\": 2,\n \"IbState\": \"acd call\",\n \"InQueue\": true,\n \"ColorId\": \"#A9A9A9\",\n \"LocalStartTime\": \"2024-01-02T09:29:00\",\n \"LocalEndTime\": \"2024-01-02T09:38:00\",\n \"Duration\": 0.15,\n \"Description\": \"On ACD Call\"\n },\n {\n \"SeqNo\": 278,\n \"AgentId\": 418,\n \"ScheduleDate\": \"2024-01-02T00:00:00\",\n \"ScheduleDateUTC\": \"2024-01-02T06:00:00\",\n \"ParticipantRowNumber\": 2,\n \"ScheduleDateRowNumber\": 2,\n \"StateId\": 2,\n \"IbState\": \"available\",\n \"InQueue\": true,\n \"ColorId\": \"#A9A9A9\",\n \"LocalStartTime\": \"2024-01-02T09:38:00\",\n \"LocalEndTime\": \"2024-01-02T09:50:00\",\n \"Duration\": 0.2,\n \"Description\": \"Available\"\n },\n {\n \"SeqNo\": 279,\n \"AgentId\": 418,\n \"ScheduleDate\": \"2024-01-02T00:00:00\",\n \"ScheduleDateUTC\": \"2024-01-02T06:00:00\",\n \"ParticipantRowNumber\": 2,\n \"ScheduleDateRowNumber\": 2,\n \"StateId\": 2,\n \"IbState\": \"acd call\",\n \"InQueue\": true,\n \"ColorId\": \"#A9A9A9\",\n \"LocalStartTime\": \"2024-01-02T09:50:00\",\n \"LocalEndTime\": \"2024-01-02T09:51:00\",\n \"Duration\": 0.016666666666666666,\n \"Description\": \"On ACD Call\"\n },\n {\n \"SeqNo\": 280,\n \"AgentId\": 418,\n \"ScheduleDate\": \"2024-01-02T00:00:00\",\n \"ScheduleDateUTC\": \"2024-01-02T06:00:00\",\n \"ParticipantRowNumber\": 2,\n \"ScheduleDateRowNumber\": 2,\n \"StateId\": 2,\n \"IbState\": \"follow up\",\n \"InQueue\": true,\n \"ColorId\": \"#A9A9A9\",\n \"LocalStartTime\": \"2024-01-02T09:51:00\",\n \"LocalEndTime\": \"2024-01-02T09:52:00\",\n \"Duration\": 0.016666666666666666,\n \"Description\": \"Follow Up\"\n },\n {\n \"SeqNo\": 281,\n \"AgentId\": 418,\n \"ScheduleDate\": \"2024-01-02T00:00:00\",\n \"ScheduleDateUTC\": \"2024-01-02T06:00:00\",\n \"ParticipantRowNumber\": 2,\n \"ScheduleDateRowNumber\": 2,\n \"StateId\": 2,\n \"IbState\": \"available\",\n \"InQueue\": true,\n \"ColorId\": \"#A9A9A9\",\n \"LocalStartTime\": \"2024-01-02T09:52:00\",\n \"LocalEndTime\": \"2024-01-02T10:09:00\",\n \"Duration\": 0.28333333333333333,\n \"Description\": \"Available\"\n },\n {\n \"SeqNo\": 282,\n \"AgentId\": 418,\n \"ScheduleDate\": \"2024-01-02T00:00:00\",\n \"ScheduleDateUTC\": \"2024-01-02T06:00:00\",\n \"ParticipantRowNumber\": 2,\n \"ScheduleDateRowNumber\": 2,\n \"StateId\": 2,\n \"IbState\": \"available\",\n \"InQueue\": true,\n \"ColorId\": \"#A9A9A9\",\n \"LocalStartTime\": \"2024-01-02T10:09:00\",\n \"LocalEndTime\": \"2024-01-02T10:18:00\",\n \"Duration\": 0.15,\n \"Description\": \"Available\"\n },\n {\n \"SeqNo\": 283,\n \"AgentId\": 418,\n \"ScheduleDate\": \"2024-01-02T00:00:00\",\n \"ScheduleDateUTC\": \"2024-01-02T06:00:00\",\n \"ParticipantRowNumber\": 2,\n \"ScheduleDateRowNumber\": 2,\n \"StateId\": 2,\n \"IbState\": \"available\",\n \"InQueue\": true,\n \"ColorId\": \"#A9A9A9\",\n \"LocalStartTime\": \"2024-01-02T10:18:00\",\n \"LocalEndTime\": \"2024-01-02T10:27:00\",\n \"Duration\": 0.15,\n \"Description\": \"Available\"\n },\n {\n \"SeqNo\": 284,\n \"AgentId\": 418,\n \"ScheduleDate\": \"2024-01-02T00:00:00\",\n \"ScheduleDateUTC\": \"2024-01-02T06:00:00\",\n \"ParticipantRowNumber\": 2,\n \"ScheduleDateRowNumber\": 2,\n \"StateId\": 2,\n \"IbState\": \"acd call\",\n \"InQueue\": true,\n \"ColorId\": \"#A9A9A9\",\n \"LocalStartTime\": \"2024-01-02T10:27:00\",\n \"LocalEndTime\": \"2024-01-02T10:53:00\",\n \"Duration\": 0.43333333333333335,\n \"Description\": \"On ACD Call\"\n },\n {\n \"SeqNo\": 286,\n \"AgentId\": 418,\n \"ScheduleDate\": \"2024-01-02T00:00:00\",\n \"ScheduleDateUTC\": \"2024-01-02T06:00:00\",\n \"ParticipantRowNumber\": 2,\n \"ScheduleDateRowNumber\": 2,\n \"StateId\": 2,\n \"IbState\": \"available\",\n \"InQueue\": true,\n \"ColorId\": \"#A9A9A9\",\n \"LocalStartTime\": \"2024-01-02T10:53:00\",\n \"LocalEndTime\": \"2024-01-02T11:09:00\",\n \"Duration\": 0.26666666666666666,\n \"Description\": \"Available\"\n },\n {\n \"SeqNo\": 287,\n \"AgentId\": 418,\n \"ScheduleDate\": \"2024-01-02T00:00:00\",\n \"ScheduleDateUTC\": \"2024-01-02T06:00:00\",\n \"ParticipantRowNumber\": 2,\n \"ScheduleDateRowNumber\": 2,\n \"StateId\": 2,\n \"IbState\": \"acd call\",\n \"InQueue\": true,\n \"ColorId\": \"#A9A9A9\",\n \"LocalStartTime\": \"2024-01-02T11:09:00\",\n \"LocalEndTime\": \"2024-01-02T11:10:00\",\n \"Duration\": 0.016666666666666666,\n \"Description\": \"On ACD Call\"\n },\n {\n \"SeqNo\": 288,\n \"AgentId\": 418,\n \"ScheduleDate\": \"2024-01-02T00:00:00\",\n \"ScheduleDateUTC\": \"2024-01-02T06:00:00\",\n \"ParticipantRowNumber\": 2,\n \"ScheduleDateRowNumber\": 2,\n \"StateId\": 2,\n \"IbState\": \"follow up\",\n \"InQueue\": true,\n \"ColorId\": \"#A9A9A9\",\n \"LocalStartTime\": \"2024-01-02T11:10:00\",\n \"LocalEndTime\": \"2024-01-02T11:11:00\",\n \"Duration\": 0.016666666666666666,\n \"Description\": \"Follow Up\"\n },\n {\n \"SeqNo\": 289,\n \"AgentId\": 418,\n \"ScheduleDate\": \"2024-01-02T00:00:00\",\n \"ScheduleDateUTC\": \"2024-01-02T06:00:00\",\n \"ParticipantRowNumber\": 2,\n \"ScheduleDateRowNumber\": 2,\n \"StateId\": 2,\n \"IbState\": \"available\",\n \"InQueue\": true,\n \"ColorId\": \"#A9A9A9\",\n \"LocalStartTime\": \"2024-01-02T11:11:00\",\n \"LocalEndTime\": \"2024-01-02T11:19:00\",\n \"Duration\": 0.13333333333333333,\n \"Description\": \"Available\"\n },\n {\n \"SeqNo\": 292,\n \"AgentId\": 418,\n \"ScheduleDate\": \"2024-01-02T00:00:00\",\n \"ScheduleDateUTC\": \"2024-01-02T06:00:00\",\n \"ParticipantRowNumber\": 2,\n \"ScheduleDateRowNumber\": 2,\n \"StateId\": 3,\n \"IbState\": \"on break\",\n \"InQueue\": false,\n \"ColorId\": \"#00FFFF\",\n \"LocalStartTime\": \"2024-01-02T11:19:00\",\n \"LocalEndTime\": \"2024-01-02T11:36:00\",\n \"Duration\": 0.28333333333333333,\n \"Description\": \"On Break\"\n },\n {\n \"SeqNo\": 293,\n \"AgentId\": 418,\n \"ScheduleDate\": \"2024-01-02T00:00:00\",\n \"ScheduleDateUTC\": \"2024-01-02T06:00:00\",\n \"ParticipantRowNumber\": 2,\n \"ScheduleDateRowNumber\": 2,\n \"StateId\": 2,\n \"IbState\": \"available\",\n \"InQueue\": true,\n \"ColorId\": \"#A9A9A9\",\n \"LocalStartTime\": \"2024-01-02T11:36:00\",\n \"LocalEndTime\": \"2024-01-02T11:45:00\",\n \"Duration\": 0.15,\n \"Description\": \"Available\"\n },\n {\n \"SeqNo\": 294,\n \"AgentId\": 418,\n \"ScheduleDate\": \"2024-01-02T00:00:00\",\n \"ScheduleDateUTC\": \"2024-01-02T06:00:00\",\n \"ParticipantRowNumber\": 2,\n \"ScheduleDateRowNumber\": 2,\n \"StateId\": 2,\n \"IbState\": \"acd call\",\n \"InQueue\": true,\n \"ColorId\": \"#A9A9A9\",\n \"LocalStartTime\": \"2024-01-02T11:45:00\",\n \"LocalEndTime\": \"2024-01-02T11:49:00\",\n \"Duration\": 0.066666666666666666,\n \"Description\": \"On ACD Call\"\n },\n {\n \"SeqNo\": 296,\n \"AgentId\": 418,\n \"ScheduleDate\": \"2024-01-02T00:00:00\",\n \"ScheduleDateUTC\": \"2024-01-02T06:00:00\",\n \"ParticipantRowNumber\": 2,\n \"ScheduleDateRowNumber\": 2,\n \"StateId\": 2,\n \"IbState\": \"available\",\n \"InQueue\": true,\n \"ColorId\": \"#A9A9A9\",\n \"LocalStartTime\": \"2024-01-02T11:49:00\",\n \"LocalEndTime\": \"2024-01-02T12:00:00\",\n \"Duration\": 0.18333333333333332,\n \"Description\": \"Available\"\n },\n {\n \"SeqNo\": 297,\n \"AgentId\": 418,\n \"ScheduleDate\": \"2024-01-02T00:00:00\",\n \"ScheduleDateUTC\": \"2024-01-02T06:00:00\",\n \"ParticipantRowNumber\": 2,\n \"ScheduleDateRowNumber\": 2,\n \"StateId\": 3,\n \"IbState\": \"acdagentnotanswering\",\n \"InQueue\": false,\n \"ColorId\": \"#ff0000\",\n \"LocalStartTime\": \"2024-01-02T12:00:00\",\n \"LocalEndTime\": \"2024-01-02T12:30:00\",\n \"Duration\": 0.5,\n \"Description\": \"AcdAgentNotAnswering\"\n },\n {\n \"SeqNo\": 298,\n \"AgentId\": 418,\n \"ScheduleDate\": \"2024-01-02T00:00:00\",\n \"ScheduleDateUTC\": \"2024-01-02T06:00:00\",\n \"ParticipantRowNumber\": 2,\n \"ScheduleDateRowNumber\": 2,\n \"StateId\": 3,\n \"IbState\": \"at lunch\",\n \"InQueue\": false,\n \"ColorId\": \"#FF9C00\",\n \"LocalStartTime\": \"2024-01-02T12:30:00\",\n \"LocalEndTime\": \"2024-01-02T13:26:00\",\n \"Duration\": 0.93333333333333335,\n \"Description\": \"At Lunch\"\n },\n {\n \"SeqNo\": 299,\n \"AgentId\": 418,\n \"ScheduleDate\": \"2024-01-02T00:00:00\",\n \"ScheduleDateUTC\": \"2024-01-02T06:00:00\",\n \"ParticipantRowNumber\": 2,\n \"ScheduleDateRowNumber\": 2,\n \"StateId\": 3,\n \"IbState\": \"at lunch\",\n \"InQueue\": false,\n \"ColorId\": \"#FF9C00\",\n \"LocalStartTime\": \"2024-01-02T13:26:00\",\n \"LocalEndTime\": \"2024-01-02T14:08:00\",\n \"Duration\": 0.7,\n \"Description\": \"At Lunch\"\n },\n {\n \"SeqNo\": 301,\n \"AgentId\": 418,\n \"ScheduleDate\": \"2024-01-02T00:00:00\",\n \"ScheduleDateUTC\": \"2024-01-02T06:00:00\",\n \"ParticipantRowNumber\": 2,\n \"ScheduleDateRowNumber\": 2,\n \"StateId\": 2,\n \"IbState\": \"available\",\n \"InQueue\": true,\n \"ColorId\": \"#A9A9A9\",\n \"LocalStartTime\": \"2024-01-02T14:08:00\",\n \"LocalEndTime\": \"2024-01-02T14:15:00\",\n \"Duration\": 0.11666666666666667,\n \"Description\": \"Available\"\n },\n {\n \"SeqNo\": 302,\n \"AgentId\": 418,\n \"ScheduleDate\": \"2024-01-02T00:00:00\",\n \"ScheduleDateUTC\": \"2024-01-02T06:00:00\",\n \"ParticipantRowNumber\": 2,\n \"ScheduleDateRowNumber\": 2,\n \"StateId\": 2,\n \"IbState\": \"acd call\",\n \"InQueue\": true,\n \"ColorId\": \"#A9A9A9\",\n \"LocalStartTime\": \"2024-01-02T14:15:00\",\n \"LocalEndTime\": \"2024-01-02T14:20:00\",\n \"Duration\": 0.083333333333333329,\n \"Description\": \"On ACD Call\"\n },\n {\n \"SeqNo\": 304,\n \"AgentId\": 418,\n \"ScheduleDate\": \"2024-01-02T00:00:00\",\n \"ScheduleDateUTC\": \"2024-01-02T06:00:00\",\n \"ParticipantRowNumber\": 2,\n \"ScheduleDateRowNumber\": 2,\n \"StateId\": 3,\n \"IbState\": \"restroom\",\n \"InQueue\": false,\n \"ColorId\": \"#000000\",\n \"LocalStartTime\": \"2024-01-02T14:20:00\",\n \"LocalEndTime\": \"2024-01-02T14:26:00\",\n \"Duration\": 0.1,\n \"Description\": \"Restroom\"\n },\n {\n \"SeqNo\": 305,\n \"AgentId\": 418,\n \"ScheduleDate\": \"2024-01-02T00:00:00\",\n \"ScheduleDateUTC\": \"2024-01-02T06:00:00\",\n \"ParticipantRowNumber\": 2,\n \"ScheduleDateRowNumber\": 2,\n \"StateId\": 2,\n \"IbState\": \"available\",\n \"InQueue\": true,\n \"ColorId\": \"#A9A9A9\",\n \"LocalStartTime\": \"2024-01-02T14:26:00\",\n \"LocalEndTime\": \"2024-01-02T15:31:00\",\n \"Duration\": 1.0833333333333333,\n \"Description\": \"Available\"\n },\n {\n \"SeqNo\": 306,\n \"AgentId\": 418,\n \"ScheduleDate\": \"2024-01-02T00:00:00\",\n \"ScheduleDateUTC\": \"2024-01-02T06:00:00\",\n \"ParticipantRowNumber\": 2,\n \"ScheduleDateRowNumber\": 2,\n \"StateId\": 2,\n \"IbState\": \"acd call\",\n \"InQueue\": true,\n \"ColorId\": \"#A9A9A9\",\n \"LocalStartTime\": \"2024-01-02T15:31:00\",\n \"LocalEndTime\": \"2024-01-02T15:39:00\",\n \"Duration\": 0.13333333333333333,\n \"Description\": \"On ACD Call\"\n },\n {\n \"SeqNo\": 307,\n \"AgentId\": 418,\n \"ScheduleDate\": \"2024-01-02T00:00:00\",\n \"ScheduleDateUTC\": \"2024-01-02T06:00:00\",\n \"ParticipantRowNumber\": 2,\n \"ScheduleDateRowNumber\": 2,\n \"StateId\": 2,\n \"IbState\": \"follow up\",\n \"InQueue\": true,\n \"ColorId\": \"#A9A9A9\",\n \"LocalStartTime\": \"2024-01-02T15:39:00\",\n \"LocalEndTime\": \"2024-01-02T15:40:00\",\n \"Duration\": 0.016666666666666666,\n \"Description\": \"Follow Up\"\n },\n {\n \"SeqNo\": 308,\n \"AgentId\": 418,\n \"ScheduleDate\": \"2024-01-02T00:00:00\",\n \"ScheduleDateUTC\": \"2024-01-02T06:00:00\",\n \"ParticipantRowNumber\": 2,\n \"ScheduleDateRowNumber\": 2,\n \"StateId\": 2,\n \"IbState\": \"available\",\n \"InQueue\": true,\n \"ColorId\": \"#A9A9A9\",\n \"LocalStartTime\": \"2024-01-02T15:40:00\",\n \"LocalEndTime\": \"2024-01-02T15:47:00\",\n \"Duration\": 0.11666666666666667,\n \"Description\": \"Available\"\n },\n {\n \"SeqNo\": 309,\n \"AgentId\": 418,\n \"ScheduleDate\": \"2024-01-02T00:00:00\",\n \"ScheduleDateUTC\": \"2024-01-02T06:00:00\",\n \"ParticipantRowNumber\": 2,\n \"ScheduleDateRowNumber\": 2,\n \"StateId\": 3,\n \"IbState\": \"on break\",\n \"InQueue\": false,\n \"ColorId\": \"#00FFFF\",\n \"LocalStartTime\": \"2024-01-02T15:47:00\",\n \"LocalEndTime\": \"2024-01-02T16:02:00\",\n \"Duration\": 0.25,\n \"Description\": \"On Break\"\n },\n {\n \"SeqNo\": 310,\n \"AgentId\": 418,\n \"ScheduleDate\": \"2024-01-02T00:00:00\",\n \"ScheduleDateUTC\": \"2024-01-02T06:00:00\",\n \"ParticipantRowNumber\": 2,\n \"ScheduleDateRowNumber\": 2,\n \"StateId\": 2,\n \"IbState\": \"available\",\n \"InQueue\": true,\n \"ColorId\": \"#A9A9A9\",\n \"LocalStartTime\": \"2024-01-02T16:02:00\",\n \"LocalEndTime\": \"2024-01-02T16:26:00\",\n \"Duration\": 0.4,\n \"Description\": \"Available\"\n },\n {\n \"SeqNo\": 311,\n \"AgentId\": 418,\n \"ScheduleDate\": \"2024-01-02T00:00:00\",\n \"ScheduleDateUTC\": \"2024-01-02T06:00:00\",\n \"ParticipantRowNumber\": 2,\n \"ScheduleDateRowNumber\": 2,\n \"StateId\": 2,\n \"IbState\": \"acd call\",\n \"InQueue\": true,\n \"ColorId\": \"#A9A9A9\",\n \"LocalStartTime\": \"2024-01-02T16:26:00\",\n \"LocalEndTime\": \"2024-01-02T16:53:00\",\n \"Duration\": 0.45,\n \"Description\": \"On ACD Call\"\n },\n {\n \"SeqNo\": 312,\n \"AgentId\": 418,\n \"ScheduleDate\": \"2024-01-02T00:00:00\",\n \"ScheduleDateUTC\": \"2024-01-02T06:00:00\",\n \"ParticipantRowNumber\": 2,\n \"ScheduleDateRowNumber\": 2,\n \"StateId\": 2,\n \"IbState\": \"follow up\",\n \"InQueue\": true,\n \"ColorId\": \"#A9A9A9\",\n \"LocalStartTime\": \"2024-01-02T16:53:00\",\n \"LocalEndTime\": \"2024-01-02T16:54:00\",\n \"Duration\": 0.016666666666666666,\n \"Description\": \"Follow Up\"\n },\n {\n \"SeqNo\": 313,\n \"AgentId\": 418,\n \"ScheduleDate\": \"2024-01-02T00:00:00\",\n \"ScheduleDateUTC\": \"2024-01-02T06:00:00\",\n \"ParticipantRowNumber\": 2,\n \"ScheduleDateRowNumber\": 2,\n \"StateId\": 2,\n \"IbState\": \"follow up\",\n \"InQueue\": true,\n \"ColorId\": \"#A9A9A9\",\n \"LocalStartTime\": \"2024-01-02T16:54:00\",\n \"LocalEndTime\": \"2024-01-02T17:01:00\",\n \"Duration\": 0.11666666666666667,\n \"Description\": \"Follow Up\"\n },\n {\n \"SeqNo\": 315,\n \"AgentId\": 418,\n \"ScheduleDate\": \"2024-01-02T00:00:00\",\n \"ScheduleDateUTC\": \"2024-01-02T06:00:00\",\n \"ParticipantRowNumber\": 2,\n \"ScheduleDateRowNumber\": 2,\n \"StateId\": 2,\n \"IbState\": \"acd call\",\n \"InQueue\": true,\n \"ColorId\": \"#A9A9A9\",\n \"LocalStartTime\": \"2024-01-02T17:23:00\",\n \"LocalEndTime\": \"2024-01-02T17:49:00\",\n \"Duration\": 0.43333333333333335,\n \"Description\": \"On ACD Call\"\n },\n {\n \"SeqNo\": 317,\n \"AgentId\": 418,\n \"ScheduleDate\": \"2024-01-02T00:00:00\",\n \"ScheduleDateUTC\": \"2024-01-02T06:00:00\",\n \"ParticipantRowNumber\": 2,\n \"ScheduleDateRowNumber\": 2,\n \"StateId\": 2,\n \"IbState\": \"follow up\",\n \"InQueue\": true,\n \"ColorId\": \"#A9A9A9\",\n \"LocalStartTime\": \"2024-01-02T17:49:00\",\n \"LocalEndTime\": \"2024-01-02T17:57:00\",\n \"Duration\": 0.13333333333333333,\n \"Description\": \"Follow Up\"\n },\n {\n \"SeqNo\": 319,\n \"AgentId\": 418,\n \"ScheduleDate\": \"2024-01-02T00:00:00\",\n \"ScheduleDateUTC\": \"2024-01-02T06:00:00\",\n \"ParticipantRowNumber\": 2,\n \"ScheduleDateRowNumber\": 2,\n \"StateId\": 3,\n \"IbState\": \"gone home\",\n \"InQueue\": false,\n \"ColorId\": null,\n \"LocalStartTime\": \"2024-01-02T18:00:00\",\n \"LocalEndTime\": \"2024-01-02T18:04:00\",\n \"Duration\": 0.066666666666666666,\n \"Description\": \"Gone Home\"\n },\n {\n \"SeqNo\": 320,\n \"AgentId\": 418,\n \"ScheduleDate\": \"2024-01-02T00:00:00\",\n \"ScheduleDateUTC\": \"2024-01-02T06:00:00\",\n \"ParticipantRowNumber\": 2,\n \"ScheduleDateRowNumber\": 2,\n \"StateId\": 3,\n \"IbState\": \"gone home\",\n \"InQueue\": false,\n \"ColorId\": null,\n \"LocalStartTime\": \"2024-01-02T18:04:00\",\n \"LocalEndTime\": \"2024-01-03T08:48:00\",\n \"Duration\": 14.733333333333333,\n \"Description\": \"Gone Home\"\n }\n ],\n \"scheduleDates\": [\n {\n \"ScheduleDate\": \"2024-01-01T00:00:00\",\n \"ScheduleDateUTC\": \"2024-01-01T06:00:00\",\n \"ScheduleDateRow\": 1\n },\n {\n \"ScheduleDate\": \"2024-01-02T00:00:00\",\n \"ScheduleDateUTC\": \"2024-01-02T06:00:00\",\n \"ScheduleDateRow\": 2\n }\n ],\n \"participantSummaries\": [\n {\n \"sa_agent_id\": 80,\n \"role_id\": 100,\n \"FullName\": \"Guzman, Denise \",\n \"employee_id\": \"dxg21043\",\n \"hire_date\": \"2015-06-08T00:00:00\",\n \"tiebreaker\": 0,\n \"title\": \"Sales/Service Rep\",\n \"SortSequencer\": null,\n \"Locked\": null,\n \"ClassificationId\": 2,\n \"ParticipantRowNumber\": 1,\n \"DataSourceId\": 1,\n \"SearchKey\": \"eechevarria\",\n \"PaidHours\": 16.75,\n \"UnpaidHours\": 0,\n \"InQueueHours\": 15.75,\n \"NotInQueueHours\": 1,\n \"AtWorkHours\": 16.75,\n \"NotAtWorkHours\": 0,\n \"TotalScheduledHours\": 16.75,\n \"TotalAverageCost\": 251.25,\n \"TransactionCount\": 0,\n \"TotalScheduledInQueue\": 15.75,\n \"TotalScheduledOutQueue\": 1,\n \"TotalActualInQueue\": 15.45,\n \"TotalActualOutQueue\": 0.83,\n \"InQueueVariance\": 0.3,\n \"OutQueueVariance\": 0.17,\n \"TotalScheduled\": 16.75,\n \"TotalActual\": 16.28,\n \"InQueueVariancePct\": 98.1,\n \"OutQueueVariancePct\": 83,\n \"TotalVariance\": 0.47,\n \"TotalVariancePct\": 97.19\n },\n {\n \"sa_agent_id\": 418,\n \"role_id\": 100,\n \"FullName\": \"Hunter, Satika \",\n \"employee_id\": \"shunter\",\n \"hire_date\": \"2017-05-15T00:00:00\",\n \"tiebreaker\": 0,\n \"title\": \"Sales/Service Rep\",\n \"SortSequencer\": null,\n \"Locked\": null,\n \"ClassificationId\": 2,\n \"ParticipantRowNumber\": 2,\n \"DataSourceId\": 1,\n \"SearchKey\": \"mibrahim\",\n \"PaidHours\": 17.75,\n \"UnpaidHours\": 2,\n \"InQueueHours\": 16.5,\n \"NotInQueueHours\": 3.25,\n \"AtWorkHours\": 19.75,\n \"NotAtWorkHours\": 0,\n \"TotalScheduledHours\": 19.75,\n \"TotalAverageCost\": 266.25,\n \"TransactionCount\": 0,\n \"TotalScheduledInQueue\": 16.38,\n \"TotalScheduledOutQueue\": 3.12,\n \"TotalActualInQueue\": 14.15,\n \"TotalActualOutQueue\": 2.6,\n \"InQueueVariance\": 2.23,\n \"OutQueueVariance\": 0.52,\n \"TotalScheduled\": 19.5,\n \"TotalActual\": 16.75,\n \"InQueueVariancePct\": 86.39,\n \"OutQueueVariancePct\": 83.33,\n \"TotalVariance\": 2.75,\n \"TotalVariancePct\": 85.9\n }\n ]\n },\n \"StackTrace\": \"Stack trace here...\"\n}"}],"_postman_id":"b5421247-e26f-4d2f-93ea-d33b9097db85"},{"name":"ScheduleAdherenceAlerts","event":[{"listen":"prerequest","script":{"id":"06d54c53-80a9-47fa-a49b-c47c2f88b653","exec":[""],"type":"text/javascript","packages":{}}},{"listen":"test","script":{"id":"0238ea5a-02fa-46e1-9f9f-c73b09110090","exec":[""],"type":"text/javascript","packages":{}}}],"id":"d2bb9a82-b8dc-42e4-824a-3d42acc52f2e","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","description":"Authorization token derived from Pre-request Script.
\n","type":"text"}],"url":"{{envName}}/api/ScheduleAdherenceAlerts/?listTypeId=1&id=1&dataSourceId=&timeZoneId=&reportStamp=&adherenceGroupId=&sortOption=&adherenceState=&userId=1","description":"This endpoint returns Adherence Alert Data for a specified day. If no day is specified, the current day's results are returned. This data is used to display the supervisor's view of a team's schedule adherence in CommunityWFM as seen in the following screenshots:
\nThe results are broken down into 4 sections:
\nagentResults: This section details all the agents within your specified listType. For example, if you choose type 2 for Supervisor then all the agents who report to your specified supervisor will be shown along with their adherence data.
\nsummaryResults: This section returns details about the activity, supervisor, group, or agent. It typically includes very minimal details such as the name of the Activity/Supervisor/Group/Agent, the time zone, and the date for the data.
\nadherenceIntervalSummary: This will return data about the specific adherence interval such as interval count, minutes, the interval percentage, and the color code using in the CommunityWFM GUI when displaying the interval.
\nadherenceStateSummary: This section shows the individual states that make up the interval (acd call, at lunch, etc), the count of how many of these states are in the interval, their percentage of how much of the interval they comprise, and the color code for the CommunityWFM GUI display.
\nscheduleEventTypeSummary: This section shows the scheduleEventType (ID number), how many participants were included in each schedule event (such as work, overtime, break, etc.), the percentage of the interval they comprise, the event type name and description, the color code information, and the priority (Z order when displayed on the schedule adherence timeline graph used in CommunityWFM's GUI).
\n","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","ScheduleAdherenceAlerts",""],"host":["{{envName}}"],"query":[{"description":{"content":"REQUIRED: Defines how data is sorted. 1 = Activity, 2 = Supervisor, 3 = Group, 4 = Agent.
\n","type":"text/plain"},"key":"listTypeId","value":"1"},{"description":{"content":"REQUIRED: This ID field is relative to your selection in listTypeId. For example using listTypeId 4 the Scope ID can be an agent ID such as Agent 777.
\n","type":"text/plain"},"key":"id","value":"1"},{"description":{"content":"REQUIRED: ID of the data source to use; leave blank to use the default data source.
\n","type":"text/plain"},"key":"dataSourceId","value":""},{"description":{"content":"REQUIRED: Timezone code in which to format the data. Expects integer value or null. While the parameter must be included it can be left NULL.
\n","type":"text/plain"},"key":"timeZoneId","value":""},{"description":{"content":"REQUIRED: Date field defining which day's alerts to view. While the parameter must be included it can be left NULL. NOTE: When using past dates the results returned will be for 1 day before your reportStamp field's date. For example if you enter 4/30/2025 you will receive alerts from 4/29/2025
\n","type":"text/plain"},"key":"reportStamp","value":""},{"description":{"content":"REQUIRED: ID of the Adherence Group to filter by. Leave null to get all data. While the parameter must be included it can be left NULL.
\n","type":"text/plain"},"key":"adherenceGroupId","value":""},{"description":{"content":"REQUIRED: Defines how to sort the data. 1 = Agent Name, 2 = Employee_ID, 3 = hire_date, 4 = tiebreaker, 5 = Minimum Start Time. While the parameter must be included it can be left NULL.
\n","type":"text/plain"},"key":"sortOption","value":""},{"description":{"content":"REQUIRED: Filters by InAdherence. Accepts true, false, or can be left blank for all data. While the parameter must be included it can be left NULL.
\n","type":"text/plain"},"key":"adherenceState","value":""},{"description":{"content":"REQUIRED: AgentID of user requesting the data; used for security purposes.
\n","type":"text/plain"},"key":"userId","value":"1"}],"variable":[]}},"response":[{"id":"f2754377-31a7-4d7a-ba17-49b37d0968bf","name":"1 - Activity","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","description":"Authorization token derived from Pre-request Script.","type":"text"}],"url":{"raw":"{{envName}}/api/ScheduleAdherenceAlerts/?listTypeId=1&id=3&dataSourceId=&timeZoneId=&reportStamp=&adherenceGroupId=&sortOption=&adherenceState=&userId=1","host":["{{envName}}"],"path":["api","ScheduleAdherenceAlerts",""],"query":[{"key":"listTypeId","value":"1","description":"REQUIRED: Defines how data is sorted. 1 = Activity, 2 = Supervisor, 3 = Group, 4 = Agent."},{"key":"id","value":"3","description":"REQUIRED: This ID field is relative to your selection in listTypeId. For example using listTypeId 4 the Scope ID can be an agent ID such as Agent 777."},{"key":"dataSourceId","value":"","description":"REQUIRED: ID of the data source to use; leave blank to use the default data source."},{"key":"timeZoneId","value":"","description":"REQUIRED: Timezone code in which to format the data. Expects integer value or null. While the parameter must be included it can be left NULL."},{"key":"reportStamp","value":"","description":"REQUIRED: Date field defining which day's alerts to view. While the parameter must be included it can be left NULL. NOTE: When using past dates the results returned will be for 1 day before your reportStamp field's date. For example if you enter 4/30/2025 you will receive alerts from 4/29/2025"},{"key":"adherenceGroupId","value":"","description":"REQUIRED: ID of the Adherence Group to filter by. Leave null to get all data. While the parameter must be included it can be left NULL."},{"key":"sortOption","value":"","description":"REQUIRED: Defines how to sort the data. 1 = Agent Name, 2 = Employee_ID, 3 = hire_date, 4 = tiebreaker, 5 = Minimum Start Time. While the parameter must be included it can be left NULL."},{"key":"adherenceState","value":"","description":"REQUIRED: Filters by InAdherence. Accepts true, false, or can be left blank for all data. While the parameter must be included it can be left NULL."},{"key":"userId","value":"1","description":"REQUIED: AgentID of user requesting the data; used for security purposes."}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruHTLmZ6DqOyMvGLaYYIXOk2Yc1p1lV3vtY="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Fri, 02 May 2025 15:01:44 GMT"},{"key":"Content-Length","value":"9984"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": {\n \"agentResults\": [\n {\n \"AgentId\": 353,\n \"FullName\": \"Fraley, Ashley \",\n \"Title\": \"Sales/Service Rep\",\n \"LoginId\": \"jconger\",\n \"ScheduledInQueue\": true,\n \"ScheduleEventTypeId\": 1,\n \"ScheduledEventTypeName\": \"Work\",\n \"ScheduledEventId\": 1032245,\n \"ScheduledEventDesc\": \"Scheduled Work\",\n \"ScheduledEventLoc\": \"Workstation\",\n \"ScheduledEventStart\": \"2025-05-02T08:00:00\",\n \"ScheduledEventEnd\": \"2025-05-02T10:30:00\",\n \"ActualState\": 3,\n \"ActualStartTime\": \"2025-04-30T18:00:46\",\n \"ActualInQueue\": false,\n \"ActualStateName\": \"gone home\",\n \"ActualStateDesc\": \"Gone Home\",\n \"InAdherence\": false,\n \"AdherenceTime\": 122,\n \"Color\": \"#ff0000\",\n \"AdherenceGroupInterval\": 1,\n \"Warning\": false,\n \"ClassificationId\": null,\n \"AdherenceGroupId\": 1\n },\n {\n \"AgentId\": 91,\n \"FullName\": \"Heinly, Gesela \",\n \"Title\": \"Sales/Service Rep\",\n \"LoginId\": \"jGonzalez\",\n \"ScheduledInQueue\": true,\n \"ScheduleEventTypeId\": 1,\n \"ScheduledEventTypeName\": \"Work\",\n \"ScheduledEventId\": 1032238,\n \"ScheduledEventDesc\": \"Scheduled Work\",\n \"ScheduledEventLoc\": \"Workstation\",\n \"ScheduledEventStart\": \"2025-05-02T08:45:00\",\n \"ScheduledEventEnd\": \"2025-05-02T11:00:00\",\n \"ActualState\": 3,\n \"ActualStartTime\": \"2025-04-30T16:03:51\",\n \"ActualInQueue\": false,\n \"ActualStateName\": \"gone home\",\n \"ActualStateDesc\": \"Gone Home\",\n \"InAdherence\": false,\n \"AdherenceTime\": 77,\n \"Color\": \"#ff0000\",\n \"AdherenceGroupInterval\": 1,\n \"Warning\": false,\n \"ClassificationId\": null,\n \"AdherenceGroupId\": 1\n },\n {\n \"AgentId\": 391,\n \"FullName\": \"Carabo, Randy \",\n \"Title\": \"Sales/Service Rep\",\n \"LoginId\": \"kbazaldua\",\n \"ScheduledInQueue\": true,\n \"ScheduleEventTypeId\": 1,\n \"ScheduledEventTypeName\": \"Work\",\n \"ScheduledEventId\": 1032248,\n \"ScheduledEventDesc\": \"Scheduled Work\",\n \"ScheduledEventLoc\": \"Workstation\",\n \"ScheduledEventStart\": \"2025-05-02T09:00:00\",\n \"ScheduledEventEnd\": \"2025-05-02T11:30:00\",\n \"ActualState\": null,\n \"ActualStartTime\": null,\n \"ActualInQueue\": null,\n \"ActualStateName\": \"The Adherence endpoints allow adding, viewing, editing, and removing events and data related to agent schedule adherence.
\nIMPORTANT: Adherence within CommunityWFM is based not on how closely an agent sticks to their scheduled task but based on if the agent's phone state matches the In Queue/Out Queue state expected of their schedule. For example an agent who clocks out early before their final break will be Out of Queue and during their final break they will be shown as In Adherence because that break is an Out of Queue event. However any time the agent was scheduled to be on a call or in a meeting or other In Queue event, they will show as Out of Adherence.
\nCommon endpoints include:
\n\nTo rebuild one of the most popular Adherence Reports, the Schedule Adherence Report's, bar graph style comparison of adherence versus schedule (shown below) you'll use the data provided by GET ScheduleAdherenceReport.
\nREQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList
\n","type":"text/plain"},"key":"userId","value":"1"},{"description":{"content":"REQUIRED: For localization, requires the users's regional source culture.
\n","type":"text/plain"},"key":"sourceCulture","value":"en"},{"description":{"content":"REQUIRED: The ID of the Accrual Provider; 1 is the CommunityWFM default. Use api/accrualProvider endpoint with a null accrualproviderid to get a lits of all available Accrual Providers.
\n","type":"text/plain"},"key":"accrualProviderId","value":"1"}],"variable":[]}},"response":[{"id":"81462807-70f2-4fc3-91e2-9a08368423b3","name":"Accrual Provider","originalRequest":{"method":"GET","header":[],"url":{"raw":"{{envName}}/api/AccrualProvider?userId=1&sourceCulture=en&accrualProviderId=1","host":["{{envName}}"],"path":["api","AccrualProvider"],"query":[{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList"},{"key":"sourceCulture","value":"en","description":"REQUIRED: For localization, requires the users's regional source culture."},{"key":"accrualProviderId","value":"1","description":"REQUIRED: The ID of the Accrual Provider; 1 is the CommunityWFM default. Use api/accrualProvider endpoint with a null accrualproviderid to get a lits of all available Accrual Providers.\n"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruFOhLqQWk4GPgXuUd7mX87pWQ2VZpvGH6w="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Wed, 27 Mar 2024 19:46:14 GMT"},{"key":"Content-Length","value":"907"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": {\n \"AccrualProviderId\": 1,\n \"Icon\": \"~/images/C-Square-FF9A02-48.png\",\n \"AccrualProviderDescription\": \"Uses the application's built-in accrual rules to generate accrual tables.\",\n \"Visible\": true,\n \"LicenseGuid\": \"22f23074-5f25-4945-b2cf-dd4361d59aed\",\n \"AccrualProviderName\": \"Community Native Accrual Provider\",\n \"EditPageUrl\": \"~/UI/Planning/pto-policy-classification-configure.aspx\",\n \"ClassPath\": \"Assembly=WFMSG.Server.ApplicationData,Namespace=WFMSG.Server.ApplicationData,Type=CommunityNativeAccrualBalanceProvider\",\n \"CreateDate\": \"2017-11-10T00:00:00\",\n \"LastUpdate\": \"2017-11-10T00:00:00\",\n \"DisplayClass\": \"wfmsg-orange-field\",\n \"InsertPageUrl\": \"~/UI/Planning/pto-policy-classification-configure.aspx\",\n \"RequiresPolicyForGeneration\": true,\n \"SupportsAccrualBalanceCheck\": true,\n \"IsNativeAccrualProvider\": true,\n \"SourceCulture\": \"en\",\n \"UserId\": 1\n },\n \"StackTrace\": \"Stack trace here...\"\n}"}],"_postman_id":"39d2d0c1-73ef-4bb4-9e22-3746669416de"},{"name":"AccrualProviderAccrualTypesEx","event":[{"listen":"prerequest","script":{"exec":[""],"type":"text/javascript","id":"84b6506a-79a5-4935-8d6a-293fccc12557"}},{"listen":"test","script":{"exec":[""],"type":"text/javascript","id":"9d3a5579-b03e-4d51-9ac8-7894f6ea8346"}}],"id":"e5ac6ef4-bd5a-4feb-8b41-247bc54c1c63","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","uuid":"2f4c78b6-5234-4f09-91fb-ded82ae2c445"}],"url":"{{envName}}/api/AccrualProviderAccrualTypesEx?userId=1&sourceCulture=1&accrualTypeId=0","description":"Produces a list of Accrual Providers. Using AccrualTypeId allows you to see which Accrual Provider can produce the type of Accrual (imported, fixed, etc)
\n","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","AccrualProviderAccrualTypesEx"],"host":["{{envName}}"],"query":[{"description":{"content":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList
\n","type":"text/plain"},"key":"userId","value":"1"},{"description":{"content":"REQUIRED: This parameter is required but currently unused. It expects an int or a blank/NULL.
\n","type":"text/plain"},"key":"sourceCulture","value":"1"},{"description":{"content":"REQUIRED: 0 = Imported Accrual Hours, 1 = Fixed Accrual Hours, 2 = Accrual Schedule, 3 = Manual Accrual Per Participant
\n","type":"text/plain"},"key":"accrualTypeId","value":"0"}],"variable":[]}},"response":[{"id":"85ac629d-f2c2-4927-b3df-ba2d3cb2847b","name":"0 - Imported Accrual Hours","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","type":"text"}],"url":{"raw":"{{envName}}/api/AccrualProviderAccrualTypesEx?userId=1&sourceCulture=&accrualTypeId=0","host":["{{envName}}"],"path":["api","AccrualProviderAccrualTypesEx"],"query":[{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList"},{"key":"sourceCulture","value":"","description":"REQUIRED: This parameter is required but currently unused. It expects an int or a blank/NULL."},{"key":"accrualTypeId","value":"0","description":"REQUIRED: 0 = Imported Accrual Hours, 1 = Fixed Accrual Hours, 2 = Accrual Schedule, 3 = Manual Accrual Per Participant"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruEq3qgRQGopcNpxXk1xVljogikkltGh4iY="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Wed, 01 May 2024 16:03:53 GMT"},{"key":"Content-Length","value":"702"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": [\n {\n \"AccrualProviderId\": 4,\n \"AccrualProviderName\": \"File Import - Excel\",\n \"AccrualProviderDescription\": \"Map an Excel (R) spreadsheet to your accrual table inputs.\",\n \"LicenseGuid\": \"05f06d7d-a1a3-4f8c-b103-53445e28e53f\",\n \"Icon\": \"~/images/metro/64x64/Excel_01.png\",\n \"DisplayClass\": \"wfmsg-seafoam-field\",\n \"EditPageUrl\": \"~/UI/Planning/pto-working-accrual-calendar-transactions-import.aspx\",\n \"ClassPath\": \"blah\",\n \"Visible\": true,\n \"CreateDate\": \"2017-11-13T00:00:00\",\n \"LastUpdate\": \"2017-11-13T00:00:00\",\n \"InsertPageUrl\": \"blah\",\n \"RequiresPolicyForGeneration\": false,\n \"SupportsAccrualBalanceCheck\": false,\n \"IsNativeAccrualProvider\": false\n }\n ],\n \"StackTrace\": \"Stack trace here...\"\n}"},{"id":"d5ca494e-8d27-4055-94da-8fdbe3bd60e1","name":"1 - Fixed Accrual Hours","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","type":"text"}],"url":{"raw":"{{envName}}/api/AccrualProviderAccrualTypesEx?userId=1&sourceCulture=&accrualTypeId=1","host":["{{envName}}"],"path":["api","AccrualProviderAccrualTypesEx"],"query":[{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList"},{"key":"sourceCulture","value":"","description":"REQUIRED: This parameter is required but currently unused. 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It expects an int or a blank/NULL."},{"key":"accrualTypeId","value":"3","description":"REQUIRED: 0 = Imported Accrual Hours, 1 = Fixed Accrual Hours, 2 = Accrual Schedule, 3 = Manual Accrual Per Participant"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruEq3qgRQGopcIokZm7liH4VVOEc1iwSWzc="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Wed, 01 May 2024 16:05:10 GMT"},{"key":"Content-Length","value":"1483"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": [\n {\n \"AccrualProviderId\": 1,\n \"AccrualProviderName\": \"Community Native Accrual Provider\",\n \"AccrualProviderDescription\": \"Uses the application's built-in accrual rules to generate accrual tables.\",\n \"LicenseGuid\": \"22f23074-5f25-4945-b2cf-dd4361d59aed\",\n \"Icon\": \"~/images/C-Square-FF9A02-48.png\",\n \"DisplayClass\": \"wfmsg-orange-field\",\n \"EditPageUrl\": \"~/UI/Planning/pto-policy-classification-configure.aspx\",\n \"ClassPath\": \"Assembly=WFMSG.Server.ApplicationData,Namespace=WFMSG.Server.ApplicationData,Type=CommunityNativeAccrualBalanceProvider\",\n \"Visible\": true,\n \"CreateDate\": \"2017-11-10T00:00:00\",\n \"LastUpdate\": \"2017-11-10T00:00:00\",\n \"InsertPageUrl\": \"~/UI/Planning/pto-policy-classification-configure.aspx\",\n \"RequiresPolicyForGeneration\": true,\n \"SupportsAccrualBalanceCheck\": true,\n \"IsNativeAccrualProvider\": true\n },\n {\n \"AccrualProviderId\": 4,\n \"AccrualProviderName\": \"File Import - Excel\",\n \"AccrualProviderDescription\": \"Map an Excel (R) spreadsheet to your accrual table inputs.\",\n \"LicenseGuid\": \"05f06d7d-a1a3-4f8c-b103-53445e28e53f\",\n \"Icon\": \"~/images/metro/64x64/Excel_01.png\",\n \"DisplayClass\": \"wfmsg-seafoam-field\",\n \"EditPageUrl\": \"~/UI/Planning/pto-working-accrual-calendar-transactions-import.aspx\",\n \"ClassPath\": \"blah\",\n \"Visible\": true,\n \"CreateDate\": \"2017-11-13T00:00:00\",\n \"LastUpdate\": \"2017-11-13T00:00:00\",\n \"InsertPageUrl\": \"blah\",\n \"RequiresPolicyForGeneration\": false,\n \"SupportsAccrualBalanceCheck\": false,\n \"IsNativeAccrualProvider\": false\n }\n ],\n \"StackTrace\": \"Stack trace here...\"\n}"}],"_postman_id":"e5ac6ef4-bd5a-4feb-8b41-247bc54c1c63"},{"name":"AlmanacPTOBidRoundStandbyReasonCode","event":[{"listen":"prerequest","script":{"exec":[""],"type":"text/javascript","id":"704d09bc-9d3c-4535-a1e8-26ecc65c82c6"}},{"listen":"test","script":{"exec":[""],"type":"text/javascript","id":"43929f0d-ea22-4e40-afd9-2c279df6b35f"}}],"id":"1ce5a360-31f4-4255-bf67-ff92e6b697e7","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","uuid":"4bb44f27-3430-4b52-9caa-eb17754e89e8"}],"url":"{{envName}}/api/AlmanacPtoBidRoundStandbyReasonCode?reasonCodeId=&sourceCulture=&userId=1","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","AlmanacPtoBidRoundStandbyReasonCode"],"host":["{{envName}}"],"query":[{"description":{"content":"REQUIRED: The specific Reason Code ID you are loooking up. You can get a list by leaving this field blank/NULL.
\n","type":"text/plain"},"key":"reasonCodeId","value":""},{"description":{"content":"REQUIRED: This parameter is required but currently unused. It expects an int or a blank/NULL.
\n","type":"text/plain"},"key":"sourceCulture","value":""},{"description":{"content":"AgentID of user requesting the data; used for security purposes.
\n","type":"text/plain"},"key":"userId","value":"1"}],"variable":[]}},"response":[{"id":"66102a78-4833-4ca7-ab7f-ecdf0279f160","name":"Almanac PTO Bid Round Standby Reason Code","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","type":"text"}],"url":{"raw":"{{envName}}/api/AlmanacPtoBidRoundStandbyReasonCode?reasonCodeId=2&sourceCulture=&userId=1","host":["{{envName}}"],"path":["api","AlmanacPtoBidRoundStandbyReasonCode"],"query":[{"key":"reasonCodeId","value":"2","description":"REQUIRED: The specific Reason Code ID you are loooking up. You can get a list by leaving this field blank/NULL."},{"key":"sourceCulture","value":"","description":"REQUIRED: This parameter is required but currently unused. It expects an int or a blank/NULL."},{"key":"userId","value":"1","description":"AgentID of user requesting the data; used for security purposes."}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruFOhLqQWk4GPkzy8WtHWQKFxHqNCLEVFic="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Thu, 28 Mar 2024 21:11:16 GMT"},{"key":"Content-Length","value":"366"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": {\n \"CreateDate\": \"2021-02-05T00:00:00\",\n \"IsDefault\": false,\n \"IsDefaultNoCommit\": true,\n \"BidRoundStandbyReasonCodeId\": 2,\n \"Visible\": true,\n \"Editable\": false,\n \"Name\": \"Participant is not responding to administrator requests to commit.\",\n \"UserDefined\": false,\n \"SourceCulture\": null,\n \"UserId\": 1\n },\n \"StackTrace\": \"Stack trace here...\"\n}"},{"id":"b0fc96d1-6567-4fe8-aa09-acfa513fc90a","name":"Almanac PTO Bid Round Standby Reason Code - LIST","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","type":"text"}],"url":{"raw":"{{envName}}/api/AlmanacPtoBidRoundStandbyReasonCode?reasonCodeId=&sourceCulture=&userId=1","host":["{{envName}}"],"path":["api","AlmanacPtoBidRoundStandbyReasonCode"],"query":[{"key":"reasonCodeId","value":"","description":"REQUIRED: The specific Reason Code ID you are loooking up. You can get a list by leaving this field blank/NULL."},{"key":"sourceCulture","value":"","description":"REQUIRED: This parameter is required but currently unused. It expects an int or a blank/NULL."},{"key":"userId","value":"1","description":"AgentID of user requesting the data; used for security purposes."}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruEfv4yYo8S3V2nbZY6PtmWZ5NEySGqu2ko="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Thu, 04 Apr 2024 17:41:25 GMT"},{"key":"Content-Length","value":"550"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": [\n {\n \"BidRoundStandbyReasonId\": 2,\n \"Name\": \"Participant is not responding to administrator requests to commit.\",\n \"Editable\": false,\n \"UserDefined\": false,\n \"Visible\": true,\n \"CreateDate\": \"2021-02-05T00:00:00\",\n \"IsDefault\": false,\n \"IsDefaultNoCommit\": true\n },\n {\n \"BidRoundStandbyReasonId\": 1,\n \"Name\": \"Participant is on PTO during bid round selection.\",\n \"Editable\": true,\n \"UserDefined\": false,\n \"Visible\": true,\n \"CreateDate\": \"2021-02-04T00:00:00\",\n \"IsDefault\": true,\n \"IsDefaultNoCommit\": false\n }\n ],\n \"StackTrace\": \"Stack trace here...\"\n}"}],"_postman_id":"1ce5a360-31f4-4255-bf67-ff92e6b697e7"},{"name":"AlmanacPtoBidRoundStandbyReasonCode","event":[{"listen":"prerequest","script":{"id":"1f2cb92e-5111-46aa-9860-7332385ae2db","exec":[""],"type":"text/javascript","packages":{}}},{"listen":"test","script":{"id":"8c708d46-931c-4681-81f0-897180bd0eee","exec":[""],"type":"text/javascript","packages":{}}}],"id":"8f31804d-ea1b-4487-b305-ebc0fe05e5a8","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}"}],"body":{"mode":"urlencoded","urlencoded":[{"key":"transactionFlagId","value":"1","description":"REQUIRED: 1 = INSERT, 2 = UPDATE, 3 = DELETE
\n","type":"text"},{"key":"reasonCodeId","value":"2","description":"REQUIRED: The specific Reason Code ID you are loooking up. You can get a list by leaving this field blank/NULL.
\n","type":"text"},{"key":"userId","value":"1","description":"REQUIRED: AgentID of user changing the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList
\n","type":"text"},{"key":"editable","value":"false","description":"REQUIRED: Boolean value determining if the reason code is editable.
\n","type":"text"},{"key":"visible","value":"false","description":"REQUIRED: Determines if the reason code is visible.
\n","type":"text"},{"key":"name","value":"Participant is not responding to administrator requests to commit.","description":"REQUIRED: String friendly identifier for the reason code.
\n","type":"text"},{"key":"isDefault","value":"false","description":"REQUIRED: This boolean field defines if the reason code is the default selecte reason code.
\n","type":"text"},{"key":"isDefaultNoCommit","value":"false","description":"REQUIRED: Determines if instances of standby events for bid participants defaults to \"do not allow bid commits during this event\".
\n","type":"text"}]},"url":"{{envName}}/api/AlmanacPtoBidRoundStandbyReasonCode","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","AlmanacPtoBidRoundStandbyReasonCode"],"host":["{{envName}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"8f31804d-ea1b-4487-b305-ebc0fe05e5a8"},{"name":"PublishedAccrualCalendar","event":[{"listen":"prerequest","script":{"exec":[""],"type":"text/javascript","packages":{},"id":"a9bda039-84f3-4c48-8743-e9f6fc121a12"}},{"listen":"test","script":{"exec":[""],"type":"text/javascript","packages":{},"id":"f1071d68-9c26-4723-9a1d-d7d814ac9541"}}],"id":"30c599f1-dfa1-4e38-b000-a4df40750658","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","uuid":"b14cc39d-4345-4df8-b99d-30dd38260115"}],"url":"{{envName}}/api/PublishedAccrualCalendar?listTypeId=0&reportBasis=1&activityId=1&scopeTypeId=1&scopeId=1&timeZoneId=20&accrualPeriodStart=3/1/2024&accrualPeriodEnd=3/31/2024&includeExtraDetail=true&includeUnclassifiedEvents=true&classificationId=1&transactionBasis=2&userId=1","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","PublishedAccrualCalendar"],"host":["{{envName}}"],"query":[{"description":{"content":"REQUIRED: Defines how the values should be listed in the returned results. 0 = Totals by Activity, 1 = Totals by PTO Policy, 2 = Totals by Classifciation, 3 = Totals for Participants, 4 = Accrual Periods List, 5 = Unassigned Participants, 6 = Totals for Accrual Transaction Type
\n","type":"text/plain"},"key":"listTypeId","value":"0"},{"description":{"content":"REQUIRED: 1 = Accrual Basis: All transactions for the accrual period even if they do not fit within the calendar date range, 2 = Transaction Basis: All transactions in the date range regardless of the accrual period they're from.
\n","type":"text/plain"},"key":"reportBasis","value":"1"},{"description":{"content":"REQUIRED: ID defining the Activty Level. Use Activity to get a full list of all Activities or use 1 in this call to get data from all activity levels.
\n","type":"text/plain"},"key":"activityId","value":"1"},{"description":{"content":"REQUIRED: Defines scope of the report. 1 = Activities, 2 = Supervisors, 3 = GroupMembers, 4 = UserTags, 5 = Individual
\n","type":"text/plain"},"key":"scopeTypeId","value":"1"},{"description":{"content":"REQUIRED: ID relative to the selected scope. For example using Scope Type 5 the Scope ID can be an agent ID such as Agent 777.
\n","type":"text/plain"},"key":"scopeId","value":"1"},{"description":{"content":"REQUIRED: Timezone code in which to format the data. Expects integer value or null.
\n","type":"text/plain"},"key":"timeZoneId","value":"20"},{"description":{"content":"REQUIRED: Defines the start date for the accrual period. Format is YYYY-MM-DD or MM/DD/YYYY
\n","type":"text/plain"},"key":"accrualPeriodStart","value":"3/1/2024"},{"description":{"content":"REQUIRED: Defines the end date for the accrual period. Format is YYYY-MM-DD or MM/DD/YYYY
\n","type":"text/plain"},"key":"accrualPeriodEnd","value":"3/31/2024"},{"description":{"content":"REQUIRED: True/False value that determines if extra details should be included in the report.
\n","type":"text/plain"},"key":"includeExtraDetail","value":"true"},{"description":{"content":"REQUIRED: True/False value used to determine if unclassified events should be included in the results.
\n","type":"text/plain"},"key":"includeUnclassifiedEvents","value":"true"},{"description":{"content":"REQUIRED: Classification ID is the ID of the PTO Classifciation. You can find a list of these with the GET PtoClassification endpoint.
\n","type":"text/plain"},"key":"classificationId","value":"1"},{"description":{"content":"REQUIRED: 1 = Accrual Basis: All transactions for the accrual period even if they do not fit within the calendar date range, 2 = Transaction Basis: All transactions in the date range regardless of the accrual period they're from.
\n","type":"text/plain"},"key":"transactionBasis","value":"2"},{"description":{"content":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList
\n","type":"text/plain"},"key":"userId","value":"1"}],"variable":[]}},"response":[{"id":"325edd53-d2af-43e3-8ceb-8ef88ea0376e","name":"0 - Totals by Activity","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}"}],"url":{"raw":"{{envName}}/api/PublishedAccrualCalendar?listTypeId=0&reportBasis=1&activityId=1&scopeTypeId=1&scopeId=1&timeZoneId=20&accrualPeriodStart=3/1/2024&accrualPeriodEnd=3/31/2024&includeExtraDetail=true&includeUnclassifiedEvents=true&classificationId=1&transactionBasis=2&userId=1","host":["{{envName}}"],"path":["api","PublishedAccrualCalendar"],"query":[{"key":"listTypeId","value":"0","description":"REQUIRED: Defines how the values should be listed in the returned results. 0 = Totals by Activity, 1 = Totals by PTO Policy, 2 = Totals by Classifciation, 3 = Totals for Participants, 4 = Accrual Periods List, 5 = Unassigned Participants, 6 = Totals for Accrual Transaction Type"},{"key":"reportBasis","value":"1","description":"REQUIRED: 1 = Accrual Basis: All transactions for the accrual period even if they do not fit within the calendar date range, 2 = Transaction Basis: All transactions in the date range regardless of the accrual period they're from."},{"key":"activityId","value":"1","description":"REQUIRED: ID defining the Activty Level. Use Activity to get a full list of all Activities or use 1 in this call to get data from all activity levels."},{"key":"scopeTypeId","value":"1","description":"REQUIRED: Defines scope of the report. 1 = Activities, 2 = Supervisors, 3 = GroupMembers, 4 = UserTags, 5 = Individual"},{"key":"scopeId","value":"1","description":"REQUIRED: ID relative to the selected scope. For example using Scope Type 5 the Scope ID can be an agent ID such as Agent 777."},{"key":"timeZoneId","value":"20","description":"REQUIRED: Timezone code in which to format the data. Expects integer value or null."},{"key":"accrualPeriodStart","value":"3/1/2024","description":"REQUIRED: Defines the start date for the accrual period. Format is YYYY-MM-DD or MM/DD/YYYY"},{"key":"accrualPeriodEnd","value":"3/31/2024","description":"REQUIRED: Defines the end date for the accrual period. Format is YYYY-MM-DD or MM/DD/YYYY"},{"key":"includeExtraDetail","value":"true","description":"REQUIRED: True/False value that determines if extra details should be included in the report."},{"key":"includeUnclassifiedEvents","value":"true","description":"REQUIRED: True/False value used to determine if unclassified events should be included in the results."},{"key":"classificationId","value":"1","description":"REQUIRED: Classification ID is the ID of the PTO Classifciation. You can find a list of these with the GET PtoClassification endpoint."},{"key":"transactionBasis","value":"2","description":"REQUIRED: 1 = Accrual Basis: All transactions for the accrual period even if they do not fit within the calendar date range, 2 = Transaction Basis: All transactions in the date range regardless of the accrual period they're from."},{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruHNA0VBRQ2bZ1J+kSr8O2dCde+PLwLuLU8="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Wed, 08 May 2024 17:11:33 GMT"},{"key":"Content-Length","value":"1180"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": {\n \"reportParameters\": [\n {\n \"PreferredScopeType\": 1,\n \"PreferredScopeId\": 1,\n \"ScopeTypeName\": \"Activity\",\n \"ScopeIdName\": \"CommunityWFM\",\n \"ScopeIdDescription\": \"Company Name\",\n \"FromDate\": \"2024-01-01T00:00:00\",\n \"ThruDate\": \"2024-12-31T00:00:00\",\n \"TimeZoneId\": 20,\n \"TimeZoneName\": \"(GMT-06:00) Central Time (US & Canada)\",\n \"ActivityName\": \"CommunityWFM\"\n }\n ],\n \"summaryByTransactionType\": [\n {\n \"AccrualTransactionTypeId\": 1,\n \"TotalTransactionHours\": 2610,\n \"TotalYTDTransactionHours\": 2594,\n \"AccrualTransactionTypeName\": \"Accrued\"\n },\n {\n \"AccrualTransactionTypeId\": 2,\n \"TotalTransactionHours\": -1739.25,\n \"TotalYTDTransactionHours\": -1715.25,\n \"AccrualTransactionTypeName\": \"Scheduled\"\n },\n {\n \"AccrualTransactionTypeId\": 3,\n \"TotalTransactionHours\": 0,\n \"TotalYTDTransactionHours\": 0,\n \"AccrualTransactionTypeName\": \"Rollover\"\n },\n {\n \"AccrualTransactionTypeId\": 4,\n \"TotalTransactionHours\": 0,\n \"TotalYTDTransactionHours\": 0,\n \"AccrualTransactionTypeName\": \"Bid\"\n }\n ],\n \"summary\": [\n {\n \"TotalAccruedHours\": 2610,\n \"TotalScheduledHours\": -1739.25,\n \"TotalYTDAccruedHours\": 2594,\n \"TotalYTDScheduledHours\": -1715.25,\n \"TotalAccrualBalance\": 870.75,\n \"TotalYTDAccrualBalance\": 878.75\n }\n ]\n },\n \"StackTrace\": \"Stack trace here...\"\n}"},{"id":"c40b8c08-fdc9-4ae7-a986-71d6ea462d86","name":"1 - Totals by PTO Policy","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}"}],"url":{"raw":"{{envName}}/api/PublishedAccrualCalendar?listTypeId=1&reportBasis=1&activityId=1&scopeTypeId=1&scopeId=1&timeZoneId=20&accrualPeriodStart=3/1/2024&accrualPeriodEnd=3/31/2024&includeExtraDetail=true&includeUnclassifiedEvents=true&classificationId=1&transactionBasis=2&userId=1","host":["{{envName}}"],"path":["api","PublishedAccrualCalendar"],"query":[{"key":"listTypeId","value":"1","description":"REQUIRED: Defines how the values should be listed in the returned results. 0 = Totals by Activity, 1 = Totals by PTO Policy, 2 = Totals by Classifciation, 3 = Totals for Participants, 4 = Accrual Periods List, 5 = Unassigned Participants, 6 = Totals for Accrual Transaction Type"},{"key":"reportBasis","value":"1","description":"REQUIRED: 1 = Accrual Basis: All transactions for the accrual period even if they do not fit within the calendar date range, 2 = Transaction Basis: All transactions in the date range regardless of the accrual period they're from."},{"key":"activityId","value":"1","description":"REQUIRED: ID defining the Activty Level. Use Activity to get a full list of all Activities or use 1 in this call to get data from all activity levels."},{"key":"scopeTypeId","value":"1","description":"REQUIRED: Defines scope of the report. 1 = Activities, 2 = Supervisors, 3 = GroupMembers, 4 = UserTags, 5 = Individual"},{"key":"scopeId","value":"1","description":"REQUIRED: ID relative to the selected scope. For example using Scope Type 5 the Scope ID can be an agent ID such as Agent 777."},{"key":"timeZoneId","value":"20","description":"REQUIRED: Timezone code in which to format the data. Expects integer value or null."},{"key":"accrualPeriodStart","value":"3/1/2024","description":"REQUIRED: Defines the start date for the accrual period. Format is YYYY-MM-DD or MM/DD/YYYY"},{"key":"accrualPeriodEnd","value":"3/31/2024","description":"REQUIRED: Defines the end date for the accrual period. Format is YYYY-MM-DD or MM/DD/YYYY"},{"key":"includeExtraDetail","value":"true","description":"REQUIRED: True/False value that determines if extra details should be included in the report."},{"key":"includeUnclassifiedEvents","value":"true","description":"REQUIRED: True/False value used to determine if unclassified events should be included in the results."},{"key":"classificationId","value":"1","description":"REQUIRED: Classification ID is the ID of the PTO Classifciation. You can find a list of these with the GET PtoClassification endpoint."},{"key":"transactionBasis","value":"2","description":"REQUIRED: 1 = Accrual Basis: All transactions for the accrual period even if they do not fit within the calendar date range, 2 = Transaction Basis: All transactions in the date range regardless of the accrual period they're from."},{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruHNA0VBRQ2bZ/gsItHX8I1T+MBJBdsnofI="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Wed, 08 May 2024 17:12:17 GMT"},{"key":"Content-Length","value":"411"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": [\n {\n \"PolicyId\": 2,\n \"TotalAccruedHours\": 1000,\n \"YTDAccruedHours\": 984,\n \"PolicyName\": \"Full Time\",\n \"PolicyDescription\": \"PTO For Full Time Agents\",\n \"IsPolicyPresent\": 1\n },\n {\n \"PolicyId\": 3,\n \"TotalAccruedHours\": 209,\n \"YTDAccruedHours\": 209,\n \"PolicyName\": \"Part Time\",\n \"PolicyDescription\": \"PTO for Part Time Agents\",\n \"IsPolicyPresent\": 1\n }\n ],\n \"StackTrace\": \"Stack trace here...\"\n}"},{"id":"d3b9e07f-f6ec-40ae-bff8-96f413e8038c","name":"2 - Totals by Classification","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}"}],"url":{"raw":"{{envName}}/api/PublishedAccrualCalendar?listTypeId=2&reportBasis=1&activityId=1&scopeTypeId=1&scopeId=1&timeZoneId=20&accrualPeriodStart=3/1/2024&accrualPeriodEnd=3/31/2024&includeExtraDetail=true&includeUnclassifiedEvents=true&classificationId=1&transactionBasis=2&userId=1","host":["{{envName}}"],"path":["api","PublishedAccrualCalendar"],"query":[{"key":"listTypeId","value":"2","description":"REQUIRED: Defines how the values should be listed in the returned results. 0 = Totals by Activity, 1 = Totals by PTO Policy, 2 = Totals by Classifciation, 3 = Totals for Participants, 4 = Accrual Periods List, 5 = Unassigned Participants, 6 = Totals for Accrual Transaction Type"},{"key":"reportBasis","value":"1","description":"REQUIRED: 1 = Accrual Basis: All transactions for the accrual period even if they do not fit within the calendar date range, 2 = Transaction Basis: All transactions in the date range regardless of the accrual period they're from."},{"key":"activityId","value":"1","description":"REQUIRED: ID defining the Activty Level. Use Activity to get a full list of all Activities or use 1 in this call to get data from all activity levels."},{"key":"scopeTypeId","value":"1","description":"REQUIRED: Defines scope of the report. 1 = Activities, 2 = Supervisors, 3 = GroupMembers, 4 = UserTags, 5 = Individual"},{"key":"scopeId","value":"1","description":"REQUIRED: ID relative to the selected scope. For example using Scope Type 5 the Scope ID can be an agent ID such as Agent 777."},{"key":"timeZoneId","value":"20","description":"REQUIRED: Timezone code in which to format the data. Expects integer value or null."},{"key":"accrualPeriodStart","value":"3/1/2024","description":"REQUIRED: Defines the start date for the accrual period. Format is YYYY-MM-DD or MM/DD/YYYY"},{"key":"accrualPeriodEnd","value":"3/31/2024","description":"REQUIRED: Defines the end date for the accrual period. Format is YYYY-MM-DD or MM/DD/YYYY"},{"key":"includeExtraDetail","value":"true","description":"REQUIRED: True/False value that determines if extra details should be included in the report."},{"key":"includeUnclassifiedEvents","value":"true","description":"REQUIRED: True/False value used to determine if unclassified events should be included in the results."},{"key":"classificationId","value":"1","description":"REQUIRED: Classification ID is the ID of the PTO Classifciation. You can find a list of these with the GET PtoClassification endpoint."},{"key":"transactionBasis","value":"2","description":"REQUIRED: 1 = Accrual Basis: All transactions for the accrual period even if they do not fit within the calendar date range, 2 = Transaction Basis: All transactions in the date range regardless of the accrual period they're from."},{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruHNA0VBRQ2bZzoLjtRu78/A9wP3GcR2820="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Wed, 08 May 2024 17:13:02 GMT"},{"key":"Content-Length","value":"4171"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": {\n \"reportParameters\": [\n {\n \"PreferredScopeType\": 1,\n \"PreferredScopeId\": 1,\n \"ScopeTypeName\": \"Activity\",\n \"ScopeIdName\": \"CommunityWFM\",\n \"ScopeIdDescription\": \"Company Name\",\n \"FromDate\": \"2024-01-01T00:00:00\",\n \"ThruDate\": \"2024-12-31T00:00:00\",\n \"TimeZoneId\": 20,\n \"TimeZoneName\": \"(GMT-06:00) Central Time (US & Canada)\",\n \"ActivityName\": \"CommunityWFM\"\n }\n ],\n \"summaryByClassificationAndTransactionType\": [\n {\n \"ClassificationId\": 3,\n \"AccrualTransactionTypeId\": 1,\n \"TotalTransactionHours\": 1778,\n \"TotalYTDTransactionHours\": 1762,\n \"ClassificationName\": \"Vacation\",\n \"ClassificationDescription\": \"PTO\",\n \"AccrualTransactionTypeName\": \"Accrued\"\n },\n {\n \"ClassificationId\": 3,\n \"AccrualTransactionTypeId\": 2,\n \"TotalTransactionHours\": -1710.25,\n \"TotalYTDTransactionHours\": -1686.25,\n \"ClassificationName\": \"Vacation\",\n \"ClassificationDescription\": \"PTO\",\n \"AccrualTransactionTypeName\": \"Scheduled\"\n },\n {\n \"ClassificationId\": 3,\n \"AccrualTransactionTypeId\": 3,\n \"TotalTransactionHours\": 0,\n \"TotalYTDTransactionHours\": 0,\n \"ClassificationName\": \"Vacation\",\n \"ClassificationDescription\": \"PTO\",\n \"AccrualTransactionTypeName\": \"Rollover\"\n },\n {\n \"ClassificationId\": 3,\n \"AccrualTransactionTypeId\": 4,\n \"TotalTransactionHours\": 0,\n \"TotalYTDTransactionHours\": 0,\n \"ClassificationName\": \"Vacation\",\n \"ClassificationDescription\": \"PTO\",\n \"AccrualTransactionTypeName\": \"Bid\"\n },\n {\n \"ClassificationId\": 4,\n \"AccrualTransactionTypeId\": 1,\n \"TotalTransactionHours\": 312,\n \"TotalYTDTransactionHours\": 312,\n \"ClassificationName\": \"Floating Holiday\",\n \"ClassificationDescription\": \"Unique Holidays per Agent\",\n \"AccrualTransactionTypeName\": \"Accrued\"\n },\n {\n \"ClassificationId\": 4,\n \"AccrualTransactionTypeId\": 2,\n \"TotalTransactionHours\": 0,\n \"TotalYTDTransactionHours\": 0,\n \"ClassificationName\": \"Floating Holiday\",\n \"ClassificationDescription\": \"Unique Holidays per Agent\",\n \"AccrualTransactionTypeName\": \"Scheduled\"\n },\n {\n \"ClassificationId\": 4,\n \"AccrualTransactionTypeId\": 3,\n \"TotalTransactionHours\": 0,\n \"TotalYTDTransactionHours\": 0,\n \"ClassificationName\": \"Floating Holiday\",\n \"ClassificationDescription\": \"Unique Holidays per Agent\",\n \"AccrualTransactionTypeName\": \"Rollover\"\n },\n {\n \"ClassificationId\": 4,\n \"AccrualTransactionTypeId\": 4,\n \"TotalTransactionHours\": 0,\n \"TotalYTDTransactionHours\": 0,\n \"ClassificationName\": \"Floating Holiday\",\n \"ClassificationDescription\": \"Unique Holidays per Agent\",\n \"AccrualTransactionTypeName\": \"Bid\"\n },\n {\n \"ClassificationId\": 5,\n \"AccrualTransactionTypeId\": 1,\n \"TotalTransactionHours\": 520,\n \"TotalYTDTransactionHours\": 520,\n \"ClassificationName\": \"Sick Day\",\n \"ClassificationDescription\": \"Agent Illness\",\n \"AccrualTransactionTypeName\": \"Accrued\"\n },\n {\n \"ClassificationId\": 5,\n \"AccrualTransactionTypeId\": 2,\n \"TotalTransactionHours\": -29,\n \"TotalYTDTransactionHours\": -29,\n \"ClassificationName\": \"Sick Day\",\n \"ClassificationDescription\": \"Agent Illness\",\n \"AccrualTransactionTypeName\": \"Scheduled\"\n },\n {\n \"ClassificationId\": 5,\n \"AccrualTransactionTypeId\": 3,\n \"TotalTransactionHours\": 0,\n \"TotalYTDTransactionHours\": 0,\n \"ClassificationName\": \"Sick Day\",\n \"ClassificationDescription\": \"Agent Illness\",\n \"AccrualTransactionTypeName\": \"Rollover\"\n },\n {\n \"ClassificationId\": 5,\n \"AccrualTransactionTypeId\": 4,\n \"TotalTransactionHours\": 0,\n \"TotalYTDTransactionHours\": 0,\n \"ClassificationName\": \"Sick Day\",\n \"ClassificationDescription\": \"Agent Illness\",\n \"AccrualTransactionTypeName\": \"Bid\"\n }\n ],\n \"summaryByClassification\": [\n {\n \"ClassificationId\": 3,\n \"TotalAccruedHours\": 1778,\n \"TotalScheduledHours\": -1710.25,\n \"TotalYTDAccruedHours\": 1762,\n \"TotalYTDScheduledHours\": -1686.25,\n \"TotalAccrualBalance\": 67.75,\n \"TotalYTDAccrualBalance\": 75.75,\n \"ClassificationName\": \"Vacation\",\n \"ClassificationDescription\": \"PTO\",\n \"TransactionCount\": 242\n },\n {\n \"ClassificationId\": 4,\n \"TotalAccruedHours\": 312,\n \"TotalScheduledHours\": 0,\n \"TotalYTDAccruedHours\": 312,\n \"TotalYTDScheduledHours\": 0,\n \"TotalAccrualBalance\": 312,\n \"TotalYTDAccrualBalance\": 312,\n \"ClassificationName\": \"Floating Holiday\",\n \"ClassificationDescription\": \"Unique Holidays per Agent\",\n \"TransactionCount\": 13\n },\n {\n \"ClassificationId\": 5,\n \"TotalAccruedHours\": 520,\n \"TotalScheduledHours\": -29,\n \"TotalYTDAccruedHours\": 520,\n \"TotalYTDScheduledHours\": -29,\n \"TotalAccrualBalance\": 491,\n \"TotalYTDAccrualBalance\": 491,\n \"ClassificationName\": \"Sick Day\",\n \"ClassificationDescription\": \"Agent Illness\",\n \"TransactionCount\": 17\n }\n ]\n },\n \"StackTrace\": \"Stack trace here...\"\n}"},{"id":"3ef29ad7-54e9-4e08-9fd4-07992a00f2b7","name":"3 - Totals for Participants","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}"}],"url":{"raw":"{{envName}}/api/PublishedAccrualCalendar?listTypeId=3&reportBasis=1&activityId=1&scopeTypeId=1&scopeId=1&timeZoneId=20&accrualPeriodStart=3/1/2024&accrualPeriodEnd=3/31/2024&includeExtraDetail=true&includeUnclassifiedEvents=true&classificationId=1&transactionBasis=2&userId=1","host":["{{envName}}"],"path":["api","PublishedAccrualCalendar"],"query":[{"key":"listTypeId","value":"3","description":"REQUIRED: Defines how the values should be listed in the returned results. 0 = Totals by Activity, 1 = Totals by PTO Policy, 2 = Totals by Classifciation, 3 = Totals for Participants, 4 = Accrual Periods List, 5 = Unassigned Participants, 6 = Totals for Accrual Transaction Type"},{"key":"reportBasis","value":"1","description":"REQUIRED: 1 = Accrual Basis: All transactions for the accrual period even if they do not fit within the calendar date range, 2 = Transaction Basis: All transactions in the date range regardless of the accrual period they're from."},{"key":"activityId","value":"1","description":"REQUIRED: ID defining the Activty Level. Use Activity to get a full list of all Activities or use 1 in this call to get data from all activity levels."},{"key":"scopeTypeId","value":"1","description":"REQUIRED: Defines scope of the report. 1 = Activities, 2 = Supervisors, 3 = GroupMembers, 4 = UserTags, 5 = Individual"},{"key":"scopeId","value":"1","description":"REQUIRED: ID relative to the selected scope. For example using Scope Type 5 the Scope ID can be an agent ID such as Agent 777."},{"key":"timeZoneId","value":"20","description":"REQUIRED: Timezone code in which to format the data. Expects integer value or null."},{"key":"accrualPeriodStart","value":"3/1/2024","description":"REQUIRED: Defines the start date for the accrual period. Format is YYYY-MM-DD or MM/DD/YYYY"},{"key":"accrualPeriodEnd","value":"3/31/2024","description":"REQUIRED: Defines the end date for the accrual period. Format is YYYY-MM-DD or MM/DD/YYYY"},{"key":"includeExtraDetail","value":"true","description":"REQUIRED: True/False value that determines if extra details should be included in the report."},{"key":"includeUnclassifiedEvents","value":"true","description":"REQUIRED: True/False value used to determine if unclassified events should be included in the results."},{"key":"classificationId","value":"1","description":"REQUIRED: Classification ID is the ID of the PTO Classifciation. You can find a list of these with the GET PtoClassification endpoint."},{"key":"transactionBasis","value":"2","description":"REQUIRED: 1 = Accrual Basis: All transactions for the accrual period even if they do not fit within the calendar date range, 2 = Transaction Basis: All transactions in the date range regardless of the accrual period they're from."},{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruHNA0VBRQ2bZxorS5DQ9G9MpHSSzeFJBOg="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Wed, 08 May 2024 17:13:20 GMT"},{"key":"Content-Length","value":"741"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": {\n \"accrualResults\": [\n {\n \"MinimumTotalAccruedHours\": 1,\n \"MinimumYTDAccruedHours\": 1,\n \"MaximumTotalAccruedHours\": 360,\n \"MaximumYTDAccruedHours\": 344,\n \"AverageTotalAccruedHours\": 186.42857142857142,\n \"AverageYTDAccruedHours\": 185.28571428571428,\n \"TotalAccruedHours\": 2610,\n \"TotalYTDAccruedHours\": 2594,\n \"UnassignedParticipants\": 31\n }\n ],\n \"transactionalResults\": [\n {\n \"MinimumTotalAcruedHours\": 1,\n \"MinimumYTDAccruedHours\": 1,\n \"MaximumTotalAccruedHours\": 224,\n \"MaximumYTDAccruedHours\": 224,\n \"AverageTotalAccruedHours\": 86.428571428571431,\n \"AverageYTDAccruedHours\": 85.285714285714292,\n \"TotalAccruedHours\": 1210,\n \"TotalYTDAccruedHours\": 1194,\n \"UnassignedParticipants\": 31\n }\n ]\n },\n \"StackTrace\": \"Stack trace here...\"\n}"},{"id":"37a94106-e87b-4128-b7ce-fc99e856a307","name":"4 - Accrual Periods List","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}"}],"url":{"raw":"{{envName}}/api/PublishedAccrualCalendar?listTypeId=4&reportBasis=1&activityId=1&scopeTypeId=1&scopeId=1&timeZoneId=20&accrualPeriodStart=3/1/2024&accrualPeriodEnd=3/31/2024&includeExtraDetail=true&includeUnclassifiedEvents=true&classificationId=1&transactionBasis=2&userId=1","host":["{{envName}}"],"path":["api","PublishedAccrualCalendar"],"query":[{"key":"listTypeId","value":"4","description":"REQUIRED: Defines how the values should be listed in the returned results. 0 = Totals by Activity, 1 = Totals by PTO Policy, 2 = Totals by Classifciation, 3 = Totals for Participants, 4 = Accrual Periods List, 5 = Unassigned Participants, 6 = Totals for Accrual Transaction Type"},{"key":"reportBasis","value":"1","description":"REQUIRED: 1 = Accrual Basis: All transactions for the accrual period even if they do not fit within the calendar date range, 2 = Transaction Basis: All transactions in the date range regardless of the accrual period they're from."},{"key":"activityId","value":"1","description":"REQUIRED: ID defining the Activty Level. Use Activity to get a full list of all Activities or use 1 in this call to get data from all activity levels."},{"key":"scopeTypeId","value":"1","description":"REQUIRED: Defines scope of the report. 1 = Activities, 2 = Supervisors, 3 = GroupMembers, 4 = UserTags, 5 = Individual"},{"key":"scopeId","value":"1","description":"REQUIRED: ID relative to the selected scope. For example using Scope Type 5 the Scope ID can be an agent ID such as Agent 777."},{"key":"timeZoneId","value":"20","description":"REQUIRED: Timezone code in which to format the data. Expects integer value or null."},{"key":"accrualPeriodStart","value":"3/1/2024","description":"REQUIRED: Defines the start date for the accrual period. Format is YYYY-MM-DD or MM/DD/YYYY"},{"key":"accrualPeriodEnd","value":"3/31/2024","description":"REQUIRED: Defines the end date for the accrual period. Format is YYYY-MM-DD or MM/DD/YYYY"},{"key":"includeExtraDetail","value":"true","description":"REQUIRED: True/False value that determines if extra details should be included in the report."},{"key":"includeUnclassifiedEvents","value":"true","description":"REQUIRED: True/False value used to determine if unclassified events should be included in the results."},{"key":"classificationId","value":"1","description":"REQUIRED: Classification ID is the ID of the PTO Classifciation. You can find a list of these with the GET PtoClassification endpoint."},{"key":"transactionBasis","value":"2","description":"REQUIRED: 1 = Accrual Basis: All transactions for the accrual period even if they do not fit within the calendar date range, 2 = Transaction Basis: All transactions in the date range regardless of the accrual period they're from."},{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruHNA0VBRQ2bZ+wIX/cQoNE5w5gfJLKCkKA="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Wed, 08 May 2024 17:13:56 GMT"},{"key":"Content-Length","value":"1347"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": [\n {\n \"RowNumber\": 1,\n \"AccrualPeriodStart\": \"2021-01-01T00:00:00\",\n \"AccrualPeriodStartDisplay\": \"01 January 2021\",\n \"IsCurrentPeriod\": 0\n },\n {\n \"RowNumber\": 2,\n \"AccrualPeriodStart\": \"2022-01-01T00:00:00\",\n \"AccrualPeriodStartDisplay\": \"01 January 2022\",\n \"IsCurrentPeriod\": 0\n },\n {\n \"RowNumber\": 3,\n \"AccrualPeriodStart\": \"2023-01-01T00:00:00\",\n \"AccrualPeriodStartDisplay\": \"01 January 2023\",\n \"IsCurrentPeriod\": 0\n },\n {\n \"RowNumber\": 4,\n \"AccrualPeriodStart\": \"2024-01-01T00:00:00\",\n \"AccrualPeriodStartDisplay\": \"01 January 2024\",\n \"IsCurrentPeriod\": 1\n },\n {\n \"RowNumber\": 5,\n \"AccrualPeriodStart\": \"2025-01-01T00:00:00\",\n \"AccrualPeriodStartDisplay\": \"01 January 2025\",\n \"IsCurrentPeriod\": 0\n },\n {\n \"RowNumber\": 6,\n \"AccrualPeriodStart\": \"2026-01-01T00:00:00\",\n \"AccrualPeriodStartDisplay\": \"01 January 2026\",\n \"IsCurrentPeriod\": 0\n },\n {\n \"RowNumber\": 7,\n \"AccrualPeriodStart\": \"2027-01-01T00:00:00\",\n \"AccrualPeriodStartDisplay\": \"01 January 2027\",\n \"IsCurrentPeriod\": 0\n },\n {\n \"RowNumber\": 8,\n \"AccrualPeriodStart\": \"2028-01-01T00:00:00\",\n \"AccrualPeriodStartDisplay\": \"01 January 2028\",\n \"IsCurrentPeriod\": 0\n },\n {\n \"RowNumber\": 9,\n \"AccrualPeriodStart\": \"2029-01-01T00:00:00\",\n \"AccrualPeriodStartDisplay\": \"01 January 2029\",\n \"IsCurrentPeriod\": 0\n },\n {\n \"RowNumber\": 10,\n \"AccrualPeriodStart\": \"2030-01-01T00:00:00\",\n \"AccrualPeriodStartDisplay\": \"01 January 2030\",\n \"IsCurrentPeriod\": 0\n }\n ],\n \"StackTrace\": \"Stack trace here...\"\n}"},{"id":"f14e2fd6-4d7d-4311-92dd-eeae93c84260","name":"5 - Unassigned Participants","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}"}],"url":{"raw":"{{envName}}/api/PublishedAccrualCalendar?listTypeId=5&reportBasis=1&activityId=1&scopeTypeId=1&scopeId=1&timeZoneId=20&accrualPeriodStart=3/1/2024&accrualPeriodEnd=3/31/2024&includeExtraDetail=true&includeUnclassifiedEvents=true&classificationId=1&transactionBasis=2&userId=1","host":["{{envName}}"],"path":["api","PublishedAccrualCalendar"],"query":[{"key":"listTypeId","value":"5","description":"REQUIRED: Defines how the values should be listed in the returned results. 0 = Totals by Activity, 1 = Totals by PTO Policy, 2 = Totals by Classifciation, 3 = Totals for Participants, 4 = Accrual Periods List, 5 = Unassigned Participants, 6 = Totals for Accrual Transaction Type"},{"key":"reportBasis","value":"1","description":"REQUIRED: 1 = Accrual Basis: All transactions for the accrual period even if they do not fit within the calendar date range, 2 = Transaction Basis: All transactions in the date range regardless of the accrual period they're from."},{"key":"activityId","value":"1","description":"REQUIRED: ID defining the Activty Level. Use Activity to get a full list of all Activities or use 1 in this call to get data from all activity levels."},{"key":"scopeTypeId","value":"1","description":"REQUIRED: Defines scope of the report. 1 = Activities, 2 = Supervisors, 3 = GroupMembers, 4 = UserTags, 5 = Individual"},{"key":"scopeId","value":"1","description":"REQUIRED: ID relative to the selected scope. For example using Scope Type 5 the Scope ID can be an agent ID such as Agent 777."},{"key":"timeZoneId","value":"20","description":"REQUIRED: Timezone code in which to format the data. Expects integer value or null."},{"key":"accrualPeriodStart","value":"3/1/2024","description":"REQUIRED: Defines the start date for the accrual period. Format is YYYY-MM-DD or MM/DD/YYYY"},{"key":"accrualPeriodEnd","value":"3/31/2024","description":"REQUIRED: Defines the end date for the accrual period. Format is YYYY-MM-DD or MM/DD/YYYY"},{"key":"includeExtraDetail","value":"true","description":"REQUIRED: True/False value that determines if extra details should be included in the report."},{"key":"includeUnclassifiedEvents","value":"true","description":"REQUIRED: True/False value used to determine if unclassified events should be included in the results."},{"key":"classificationId","value":"1","description":"REQUIRED: Classification ID is the ID of the PTO Classifciation. You can find a list of these with the GET PtoClassification endpoint."},{"key":"transactionBasis","value":"2","description":"REQUIRED: 1 = Accrual Basis: All transactions for the accrual period even if they do not fit within the calendar date range, 2 = Transaction Basis: All transactions in the date range regardless of the accrual period they're from."},{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruHNA0VBRQ2bZwwx2vamMsWMpJNk2oGeqBw="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Wed, 08 May 2024 17:14:20 GMT"},{"key":"Content-Length","value":"363"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": [\n {\n \"AgentId\": 555,\n \"FullName\": \"Test, Test from UI \",\n \"hire_date\": \"2023-11-08T00:00:00\",\n \"email_address\": null,\n \"Column1\": \"Agent\",\n \"name\": \"1- Dallas, TX\",\n \"first_name\": \"Test from UI\",\n \"supervisor_id\": null,\n \"Column2\": 0,\n \"tiebreaker\": 0,\n \"Title\": null,\n \"sa_role_id\": 100,\n \"IsActiveNow\": 0\n }\n ],\n \"StackTrace\": \"Stack trace here...\"\n}"},{"id":"cd051529-ab0a-4995-9002-ed53d49edfbb","name":"6 - Totals for Accrual Transaction Type","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}"}],"url":{"raw":"{{envName}}/api/PublishedAccrualCalendar?listTypeId=6&reportBasis=1&activityId=1&scopeTypeId=1&scopeId=1&timeZoneId=20&accrualPeriodStart=3/1/2024&accrualPeriodEnd=3/31/2024&includeExtraDetail=true&includeUnclassifiedEvents=true&classificationId=1&transactionBasis=2&userId=1","host":["{{envName}}"],"path":["api","PublishedAccrualCalendar"],"query":[{"key":"listTypeId","value":"6","description":"REQUIRED: Defines how the values should be listed in the returned results. 0 = Totals by Activity, 1 = Totals by PTO Policy, 2 = Totals by Classifciation, 3 = Totals for Participants, 4 = Accrual Periods List, 5 = Unassigned Participants, 6 = Totals for Accrual Transaction Type"},{"key":"reportBasis","value":"1","description":"REQUIRED: 1 = Accrual Basis: All transactions for the accrual period even if they do not fit within the calendar date range, 2 = Transaction Basis: All transactions in the date range regardless of the accrual period they're from."},{"key":"activityId","value":"1","description":"REQUIRED: ID defining the Activty Level. Use Activity to get a full list of all Activities or use 1 in this call to get data from all activity levels."},{"key":"scopeTypeId","value":"1","description":"REQUIRED: Defines scope of the report. 1 = Activities, 2 = Supervisors, 3 = GroupMembers, 4 = UserTags, 5 = Individual"},{"key":"scopeId","value":"1","description":"REQUIRED: ID relative to the selected scope. For example using Scope Type 5 the Scope ID can be an agent ID such as Agent 777."},{"key":"timeZoneId","value":"20","description":"REQUIRED: Timezone code in which to format the data. Expects integer value or null."},{"key":"accrualPeriodStart","value":"3/1/2024","description":"REQUIRED: Defines the start date for the accrual period. Format is YYYY-MM-DD or MM/DD/YYYY"},{"key":"accrualPeriodEnd","value":"3/31/2024","description":"REQUIRED: Defines the end date for the accrual period. Format is YYYY-MM-DD or MM/DD/YYYY"},{"key":"includeExtraDetail","value":"true","description":"REQUIRED: True/False value that determines if extra details should be included in the report."},{"key":"includeUnclassifiedEvents","value":"true","description":"REQUIRED: True/False value used to determine if unclassified events should be included in the results."},{"key":"classificationId","value":"1","description":"REQUIRED: Classification ID is the ID of the PTO Classifciation. You can find a list of these with the GET PtoClassification endpoint."},{"key":"transactionBasis","value":"2","description":"REQUIRED: 1 = Accrual Basis: All transactions for the accrual period even if they do not fit within the calendar date range, 2 = Transaction Basis: All transactions in the date range regardless of the accrual period they're from."},{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruHNA0VBRQ2bZwtxIfoAsbHsDbfDxCP1fI4="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Wed, 08 May 2024 17:14:49 GMT"},{"key":"Content-Length","value":"1047"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": [\n {\n \"AccrualTransactionTypeId\": 1,\n \"TotalAccruedHours\": 2610,\n \"YTDAccruedHours\": 2594,\n \"AccrualTransactionTypeName\": \"Accrued\",\n \"AccrualTransactionTypeDescription\": \"Represents accrued hours of PTO.\",\n \"IsTransactionTypePresent\": 1\n },\n {\n \"AccrualTransactionTypeId\": 4,\n \"TotalAccruedHours\": null,\n \"YTDAccruedHours\": null,\n \"AccrualTransactionTypeName\": \"Bid\",\n \"AccrualTransactionTypeDescription\": \"Represents hours committed in a PTO bid round.\",\n \"IsTransactionTypePresent\": 0\n },\n {\n \"AccrualTransactionTypeId\": 3,\n \"TotalAccruedHours\": null,\n \"YTDAccruedHours\": null,\n \"AccrualTransactionTypeName\": \"Rollover\",\n \"AccrualTransactionTypeDescription\": \"Represents hours rolled over from one accrual period to another\",\n \"IsTransactionTypePresent\": 0\n },\n {\n \"AccrualTransactionTypeId\": 2,\n \"TotalAccruedHours\": -1987.25,\n \"YTDAccruedHours\": -1963.25,\n \"AccrualTransactionTypeName\": \"Scheduled\",\n \"AccrualTransactionTypeDescription\": \"Represents hours scheduled from the accrued PTO balance\",\n \"IsTransactionTypePresent\": 1\n }\n ],\n \"StackTrace\": \"Stack trace here...\"\n}"}],"_postman_id":"30c599f1-dfa1-4e38-b000-a4df40750658"},{"name":"PublishedAccrualCalendar","event":[{"listen":"prerequest","script":{"id":"a9bda039-84f3-4c48-8743-e9f6fc121a12","exec":[""],"type":"text/javascript","packages":{}}},{"listen":"test","script":{"id":"f1071d68-9c26-4723-9a1d-d7d814ac9541","exec":[""],"type":"text/javascript","packages":{}}}],"id":"f463557f-78e2-48fb-8d52-4ce40d700f7b","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}"}],"body":{"mode":"urlencoded","urlencoded":[{"key":"transactionFlagId","value":"1","type":"text","description":"REQUIRED: This field indicates what kind of action you want to take. Currently only value 1 for INSERT is accepted.
\n"},{"key":"publishedAccrualCalendarId","value":"4","type":"text","description":"REQUIRED: The Id of the published accrual calendar. Use GET WorkingAccrualCaldendar to get a list of calendar IDs.
\n"},{"key":"ParticipantId","value":"449","type":"text","description":"REQUIRED: The ID of the agent whose balance you want to update.
\n"},{"key":"classificationId","value":"3","type":"text","description":"REQUIRED: Classification ID is the ID of the PTO Classifciation. You can find a list of these with the GET PtoClassification endpoint.
\n"},{"key":"policyId","value":"2","type":"text","description":"REQUIRED: Id of the specific PTO policy to use. Use GET PTOPolicy to get a list of all policies.
\n"},{"key":"effectiveDate","value":"2024-09-12T00:00:00","type":"text","description":"REQUIRED: Defines the date the new balance is effective. Format is YYYY-MM-DD or MM/DD/YYYY
\n"},{"key":"balance","value":"8.0","type":"text","description":"REQUIRED: The value to set the current accrual balance.
\n"},{"key":"adjustmentReasonId","value":"2","type":"text","description":"REQUIRED: The specific reason code ID for the change being made. You can use GET PtoAdjustmentReasonCode to get a list of all valid codes.
\n"},{"key":"comments","value":"Test Comment","type":"text","description":"REQUIRED on INSERT and UPDATE: Value can be left blank. A string entered into this field will appear as the accrual comments.
\n"},{"key":"userId","value":"1","type":"text","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList
\n"}]},"url":"{{envName}}/api/PublishedAccrualCalendar","description":"VERSION 5.2+ ONLY:
\nVersions of CommunityWFM after 5.2 now have the ability to update the PTO Accrual Balance directly with the PublishedAccrualCalendar endpoint.
\nCurrently only transactionFlagId of 1 works which sets the balance to the value you submit. If you are looking to update the Accrual Balances based on individual accrual transactions you can use POST PublishedAccrualCalendarInterval
\n","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","PublishedAccrualCalendar"],"host":["{{envName}}"],"query":[],"variable":[]}},"response":[{"id":"90c01a33-97ea-4b31-9881-a14183f05809","name":"Update Balance","originalRequest":{"method":"POST","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}"}],"body":{"mode":"urlencoded","urlencoded":[{"key":"transactionFlagId","value":"1","type":"text","description":"REQUIRED: This field indicates what kind of action you want to take. Currently only value 1 for INSERT is accepted. "},{"key":"publishedAccrualCalendarId","value":"4","type":"text","description":"REQUIRED: The Id of the published accrual calendar. Use GET WorkingAccrualCaldendar to get a list of calendar IDs."},{"key":"ParticipantId","value":"449","type":"text","description":"REQUIRED: The ID of the agent whose balance you want to update."},{"key":"classificationId","value":"3","type":"text","description":"REQUIRED: Classification ID is the ID of the PTO Classifciation. You can find a list of these with the GET PtoClassification endpoint."},{"key":"policyId","value":"2","type":"text","description":"REQUIRED: Id of the specific PTO policy to use. Use GET PTOPolicy to get a list of all policies."},{"key":"effectiveDate","value":"2024-09-12T00:00:00","type":"text","description":"REQUIRED: Defines the date the new balance is effective. Format is YYYY-MM-DD or MM/DD/YYYY"},{"key":"balance","value":"8.0","type":"text","description":"REQUIRED: The value to set the current accrual balance."},{"key":"adjustmentReasonId","value":"2","type":"text","description":"REQUIRED: The specific reason code ID for the change being made. 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AgentIDs can be found in GET Agent or GET AgentList"}]},"url":"{{envName}}/api/PublishedAccrualCalendar"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruHEbrZ98/HwnGLnyda+2fQvfryDYZ+p9Sc="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Wed, 11 Sep 2024 16:02:21 GMT"},{"key":"Content-Length","value":"624"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": {\n \"AccrualPeriod\": null,\n \"TransactionDate\": \"2024-09-12T00:00:00\",\n \"Comments\": \"Test Comment\",\n \"CreateDate\": \"2024-09-11T11:02:21.827\",\n \"AccrualCalendarStart\": \"2024-09-12T00:00:00\",\n \"PublishedAccrualTransactionId\": 1184,\n \"TransactionTotal\": 8,\n \"AdjustmentReasonCode\": 2,\n \"PolicyId\": null,\n \"ClassificationId\": 3,\n \"ParticipantId\": null,\n \"PublishedAccrualCalendarId\": 183,\n \"AccrualCalendarEnd\": \"2025-09-11T00:00:00\",\n \"AdjustmentReasonName\": \"Accrual import\",\n \"ClassificationName\": \"Vacation\",\n \"FullName\": \"McBride, Natasha \",\n \"SourceCulture\": null,\n \"UserId\": null\n },\n \"StackTrace\": \"Stack trace here...\"\n}"}],"_postman_id":"f463557f-78e2-48fb-8d52-4ce40d700f7b"},{"name":"PublishedAccrualCalendarInterval","event":[{"listen":"prerequest","script":{"exec":[""],"type":"text/javascript","packages":{},"id":"70656697-93d0-41e6-9b4c-5099aa804dcd"}},{"listen":"test","script":{"exec":[""],"type":"text/javascript","packages":{},"id":"7d7f9908-baeb-4dc2-8d5f-673f1e6c03ef"}}],"id":"12905ead-79e2-4969-937a-0a1e141ee4bb","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","uuid":"90800062-e712-414c-85aa-da63e9d41f66"}],"url":"{{envName}}/api/PublishedAccrualCalendarInterval?transactionId=2&userId=1","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","PublishedAccrualCalendarInterval"],"host":["{{envName}}"],"query":[{"description":{"content":"REQUIRED: 1 = Accrual Basis: All transactions for the accrual period even if they do not fit within the calendar date range, 2 = Transaction Basis: All transactions in the date range regardless of the accrual period they're from.
\n","type":"text/plain"},"key":"transactionId","value":"2"},{"description":{"content":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList
\n","type":"text/plain"},"key":"userId","value":"1"}],"variable":[]}},"response":[{"id":"e7596055-412f-4416-9807-038196195e4b","name":"PublishedAccrualCalendarInterval","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}"}],"url":{"raw":"{{envName}}/api/PublishedAccrualCalendarInterval?transactionId=2&userId=1","host":["{{envName}}"],"path":["api","PublishedAccrualCalendarInterval"],"query":[{"key":"transactionId","value":"2","description":"REQUIRED: 1 = Accrual Basis: All transactions for the accrual period even if they do not fit within the calendar date range, 2 = Transaction Basis: All transactions in the date range regardless of the accrual period they're from."},{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruHNA0VBRQ2bZ8doMOVUwBHzAvi9NUwj0Rs="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Wed, 08 May 2024 22:00:10 GMT"},{"key":"Content-Length","value":"511"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": {\n \"AccrualPeriod\": null,\n \"TransactionDate\": null,\n \"Comments\": null,\n \"CreateDate\": null,\n \"AccrualCalendarStart\": null,\n \"PublishedAccrualTransactionId\": 2,\n \"TransactionTotal\": null,\n \"AdjustmentReasonCode\": null,\n \"PolicyId\": null,\n \"ClassificationId\": null,\n \"ParticipantId\": null,\n \"PublishedAccrualCalendarId\": null,\n \"AccrualCalendarEnd\": null,\n \"AdjustmentReasonName\": null,\n \"ClassificationName\": null,\n \"FullName\": null,\n \"SourceCulture\": null,\n \"UserId\": 1\n },\n \"StackTrace\": \"Stack trace here...\"\n}"}],"_postman_id":"12905ead-79e2-4969-937a-0a1e141ee4bb"},{"name":"PublishedAccrualCalendarInterval","event":[{"listen":"prerequest","script":{"exec":[""],"type":"text/javascript","packages":{},"id":"ff620a02-cd50-4219-83c1-0e1a565b4d6d"}},{"listen":"test","script":{"exec":[""],"type":"text/javascript","packages":{},"id":"1b538187-dca1-41cf-89c6-7c89473a4ec9"}}],"id":"bd4c5495-a625-41e7-80fc-bda45744b438","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","uuid":"7444dae8-a232-4140-8dcc-faad74465bb5"}],"body":{"mode":"urlencoded","urlencoded":[{"key":"transactionFlagId","value":"1","description":"REQUIRED: 1 = INSERT is the only currently supported transaction.
\n","type":"text"},{"key":"publishedAccrualCalendarId","value":"","description":"REQUIRED: The Id of the published accrual calendar. Use GET WorkingAccrualCaldendar to get a list of calendar IDs.
\n","type":"text"},{"key":"classificationId","value":"3","description":"REQUIRED: Classification ID is the ID of the PTO Classifciation. You can find a list of these with the GET PtoClassification endpoint.
\n","type":"text"},{"key":"participantId","value":"453","description":"REQUIRED: The ID of the specific participant. This is an agent ID and can be found using GET Agent.
\n","type":"text"},{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList
\n","type":"text"},{"key":"transactionDate","value":"1/1/2024","description":"REQUIRED: Defines the date of the specific transaction. Format is YYYY-MM-DD or MM/DD/YYYY
\n","type":"text"},{"key":"transactionTotal","value":"-2.50","description":"REQUIRED: Amount of hours for the transaction type.
\n","type":"text"},{"key":"comments","value":"Auto-generated by the CommunityWeb API.","description":"REQUIRED on INSERT and UPDATE: Value can be left blank. A string entered into this field will appear as the accrual comments.
\n","type":"text"},{"key":"adjustmentReasonId","value":"2","description":"REQUIRED: The specific reason code ID for the change being made. You can use GET PtoAdjustmentReasonCode to get a list of all valid codes.
\n","type":"text"},{"key":"transactionId","value":"","description":"REQUIRED: Leave blank when inserting transactions. This is the system generated unique transaction ID. This is returned as an output from the INSERT transaction.
\n","type":"text"},{"key":"accrualPeriod","value":"1/1/2024","description":"REQUIRED: Defines the start date for the accrual period. Format is YYYY-MM-DD or MM/DD/YYYY
\n","type":"text"},{"key":"policyId","value":"","description":"REQUIRED: The ID of the specific PTO Policy to use. Use GET PTOPolicy to get a list of all policy IDs.
\n","type":"text"}]},"url":"{{envName}}/api/PublishedAccrualCalendarInterval","description":"The PublishedAccrualCalendarInterval will allow you to update the PTO Accrual Balance of an agent by creating a transaction that adds or removes hours of PTO Accrual. The transactionTotal field will let you set this value and accepts both positive and negative values. On successful addition you'll see a response with a true success message and the values you provided listed back. See the example below for a transaction that removes 2.5 hours from agent Gregory Badgett.
\n{
\n\"Message\": \"\",
\n\"Success\": true,
\n\"ExceptionResult\": null,
\n\"Data\": {
\n\"AccrualPeriod\": \"2024-01-01T00:00:00\",
\n\"TransactionDate\": \"2024-01-01T00:00:00\",
\n\"Comments\": \"Auto-generated by the CommunityWeb API.\",
\n\"CreateDate\": \"2024-05-15T16:56:55.313\",
\n\"AccrualCalendarStart\": \"2024-01-01T00:00:00\",
\n\"PublishedAccrualTransactionId\": 1329,
\n\"TransactionTotal\": -2.5,
\n\"AdjustmentReasonCode\": 2,
\n\"PolicyId\": null,
\n\"ClassificationId\": 3,
\n\"ParticipantId\": 453,
\n\"PublishedAccrualCalendarId\": 263,
\n\"AccrualCalendarEnd\": \"2024-12-31T00:00:00\",
\n\"AdjustmentReasonName\": \"Accrual import\",
\n\"ClassificationName\": \"Vacation\",
\n\"FullName\": \"Badgett, Gregory \",
\n\"SourceCulture\": null,
\n\"UserId\": 1 },
\n\"StackTrace\": \"Stack trace here...\"
\n}
\n","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","PublishedAccrualCalendarInterval"],"host":["{{envName}}"],"query":[],"variable":[]}},"response":[{"id":"2224bc2c-0bb2-42dd-b69c-b58e634f4b14","name":"PublishedAccrualCalendarInterval","originalRequest":{"method":"POST","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","uuid":"7444dae8-a232-4140-8dcc-faad74465bb5"}],"body":{"mode":"urlencoded","urlencoded":[{"key":"transactionFlagId","value":"1","description":"REQUIRED: 1 = INSERT is the only currently supported transaction.","type":"text"},{"key":"publishedAccrualCalendarId","value":"","description":"REQUIRED: The Id of the published accrual calendar. Use GET WorkingAccrualCaldendar to get a list of calendar IDs.","type":"text"},{"key":"classificationId","value":"3","description":"REQUIRED: Classification ID is the ID of the PTO Classifciation. You can find a list of these with the GET PtoClassification endpoint.","type":"text"},{"key":"participantId","value":"453","description":"REQUIRED: The ID of the specific participant. This is an agent ID and can be found using GET Agent.","type":"text"},{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList","type":"text"},{"key":"transactionDate","value":"1/1/2024","description":"REQUIRED: Defines the date of the specific transaction. Format is YYYY-MM-DD or MM/DD/YYYY","type":"text"},{"key":"transactionTotal","value":"-2.50","description":"REQUIRED: Amount of hours for the transaction type.","type":"text"},{"key":"comments","value":"Auto-generated by the CommunityWeb API.","description":"REQUIRED on INSERT and UPDATE: Value can be left blank. A string entered into this field will appear as the accrual comments.","type":"text"},{"key":"adjustmentReasonId","value":"2","description":"REQUIRED: The specific reason code ID for the change being made. You can use GET PtoAdjustmentReasonCode to get a list of all valid codes.","type":"text"},{"key":"transactionId","value":"","description":"REQUIRED: Leave blank when inserting transactions. This is the system generated unique transaction ID. This is returned as an output from the INSERT transaction.","type":"text"},{"key":"accrualPeriod","value":"1/1/2024","description":"REQUIRED: Defines the start date for the accrual period. Format is YYYY-MM-DD or MM/DD/YYYY","type":"text"},{"key":"policyId","value":"","description":"REQUIRED: The ID of the specific PTO Policy to use. Use GET PTOPolicy to get a list of all policy IDs.","type":"text"}]},"url":"{{envName}}/api/PublishedAccrualCalendarInterval"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruEOuKH4RBL/xGtYDty357zdA/Ae3mK2hBk="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Wed, 15 May 2024 21:56:55 GMT"},{"key":"Content-Length","value":"665"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": {\n \"AccrualPeriod\": \"2024-01-01T00:00:00\",\n \"TransactionDate\": \"2024-01-01T00:00:00\",\n \"Comments\": \"Auto-generated by the CommunityWeb API.\",\n \"CreateDate\": \"2024-05-15T16:56:55.313\",\n \"AccrualCalendarStart\": \"2024-01-01T00:00:00\",\n \"PublishedAccrualTransactionId\": 1329,\n \"TransactionTotal\": -2.5,\n \"AdjustmentReasonCode\": 2,\n \"PolicyId\": null,\n \"ClassificationId\": 3,\n \"ParticipantId\": 453,\n \"PublishedAccrualCalendarId\": 263,\n \"AccrualCalendarEnd\": \"2024-12-31T00:00:00\",\n \"AdjustmentReasonName\": \"Accrual import\",\n \"ClassificationName\": \"Vacation\",\n \"FullName\": \"Badgett, Gregory \",\n \"SourceCulture\": null,\n \"UserId\": 1\n },\n \"StackTrace\": \"Stack trace here...\"\n}"}],"_postman_id":"bd4c5495-a625-41e7-80fc-bda45744b438"},{"name":"AgentRestrictedActivityPeriod","event":[{"listen":"prerequest","script":{"exec":[""],"type":"text/javascript","packages":{},"id":"84d6002a-9555-4f03-a436-48870c20094c"}},{"listen":"test","script":{"exec":[""],"type":"text/javascript","packages":{},"id":"37f34892-1735-40ce-bd03-a138aad00a37"}}],"id":"1dd546e6-66c4-4391-acd8-400a87ca94a0","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","uuid":"6504fbb4-61be-4343-8aec-44eba8c7bd20"}],"url":"{{envName}}/api/AgentRestrictedActivityPeriod?rapId=1&userId=1","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","AgentRestrictedActivityPeriod"],"host":["{{envName}}"],"query":[{"description":{"content":"REQUIRED: The ID of the specific Restricted Activity Period.
\n","type":"text/plain"},"key":"rapId","value":"1"},{"description":{"content":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList
\n","type":"text/plain"},"key":"userId","value":"1"}],"variable":[]}},"response":[{"id":"76fd3d5e-b86d-4f94-a7d6-752895fa99e9","name":"AgentRestrictedActivityPeriod","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":""}],"url":{"raw":"https://demo.wfmsg.com/CommunityWebApi/api/AgentRestrictedActivityPeriod?rapId=1&userId=1","protocol":"https","host":["demo","wfmsg","com"],"path":["CommunityWebApi","api","AgentRestrictedActivityPeriod"],"query":[{"key":"rapId","value":"1","description":"REQUIRED: The ID of the specific Restricted Activity Period."},{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruHNA0VBRQ2bZyAQZhkZkaPgcBID6/f4X8g="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Wed, 08 May 2024 17:21:26 GMT"},{"key":"Content-Length","value":"495"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": {\n \"CreateDate\": null,\n \"StartDate\": \"2024-05-01T00:00:00\",\n \"LastUpdate\": null,\n \"ResponsibleUserName\": \"Account, Service \",\n \"ResponsibleUserId\": 1,\n \"ReasonCodeId\": 3,\n \"RAPId\": 1,\n \"Comments\": \"Deborah requires training on the phone system as she was on maternity leave during group training.\",\n \"AgentId\": 156,\n \"ReasonCodeText\": \"Additional Training Required\",\n \"EndDate\": \"2024-05-02T00:00:00\",\n \"SourceCulture\": null,\n \"UserId\": 1\n },\n \"StackTrace\": \"Stack trace here...\"\n}"}],"_postman_id":"1dd546e6-66c4-4391-acd8-400a87ca94a0"},{"name":"AgentRestrictedActivityPeriod","event":[{"listen":"prerequest","script":{"id":"4e3bd65e-f511-481d-94ea-f35ea302ad4e","exec":[""],"type":"text/javascript","packages":{}}},{"listen":"test","script":{"id":"a836ac4b-d912-4aa2-bfcb-83268bd489b8","exec":[""],"type":"text/javascript","packages":{}}}],"id":"ed9b20ef-947f-4a21-8127-6c8ee70da49a","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}"}],"body":{"mode":"urlencoded","urlencoded":[{"key":"transactionFlagId","value":"1","description":"REQUIRED: 1 = INSERT, 2 = UPDATE, 3 = DELETE
\n","type":"text"},{"key":"agentId","value":"547","description":"REQUIRED on INSERT: The ID of the Agent. AgentIDs can be found in GET Agent or GET AgentList
\n","type":"text"},{"key":"rapId","value":"1","description":"REQUIRED: The ID of the specific Restricted Activity Period. Use GET AgentRestrictedActivityPeriod to find a relevant ID.
\n","type":"text"},{"key":"startDate","value":"10/1/2024","type":"text"},{"key":"endDate","value":"10/31/2024","type":"text"},{"key":"comments","value":"Created by API.","description":"REQUIRED: String for comments for this activity period.
\n","type":"text"},{"key":"reasonCodeId","value":"","description":"REQUIRED: The specific Reason Code ID you are loooking up. You can get a list by leaving this field blank/NULL.
\n","type":"text"},{"key":"userId","value":"1","description":"REQUIRED: AgentID of user changing the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList
\n","type":"text"}]},"url":"{{envName}}/api/AgentRestrictedActivityPeriod","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","AgentRestrictedActivityPeriod"],"host":["{{envName}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"ed9b20ef-947f-4a21-8127-6c8ee70da49a"},{"name":"AgentRestrictedActivityPeriodInterval","event":[{"listen":"prerequest","script":{"exec":[""],"type":"text/javascript","packages":{},"id":"57478e42-f6b8-41c1-807f-f1f32337ebf9"}},{"listen":"test","script":{"exec":[""],"type":"text/javascript","packages":{},"id":"0908a094-71d7-4c50-9420-270a79ccdd85"}}],"id":"579df2f1-8da2-447e-b4df-1ea82889e1e9","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","uuid":"cbb80348-f98f-4926-8f66-f48c941c3daf"}],"url":"{{envName}}/api/AgentRestrictedActivityPeriodInterval?rapId=1&userId=1","description":"The Agent Restricted Activity Period Interval endpoint has 2 different run configurations.
\n1.) retreives a specific RAP using the supplied RAPId.
\nMust include rapID and userID.
\n2.) Retrieves a list of RAP intervals associated to an Agent Id.
\nMust include agentId, listTypeId, and userId
\n","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","AgentRestrictedActivityPeriodInterval"],"host":["{{envName}}"],"query":[{"description":{"content":"REQUIRED: The ID of the Restricted Acitivity Period.
\n","type":"text/plain"},"key":"rapId","value":"1"},{"description":{"content":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList
\n","type":"text/plain"},"key":"userId","value":"1"}],"variable":[]}},"response":[{"id":"8df9c252-a0f8-43c5-9858-b3ee99bde099","name":"1 - Specific RAP from RAP ID","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":""}],"url":{"raw":"https://demo.wfmsg.com/CommunityWebApi/api/AgentRestrictedActivityPeriodInterval?rapId=1&userId=1","protocol":"https","host":["demo","wfmsg","com"],"path":["CommunityWebApi","api","AgentRestrictedActivityPeriodInterval"],"query":[{"key":"rapId","value":"1","description":"REQUIRED: The ID of the Restricted Acitivity Period. "},{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruHNA0VBRQ2bZ0U6PlyrUNazlhbC8ABoyQU="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Wed, 08 May 2024 17:32:02 GMT"},{"key":"Content-Length","value":"8281"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": [\n {\n \"EligibilityTypeId\": 1,\n \"EligibilityTypeName\": \"General eligibility items\",\n \"EligibilityItemId\": 1,\n \"EligibilityItemName\": \"Log on using the web application\",\n \"EligibilityItemDescription\": \"Restricts the person subject to an action plan from logging into the application via the web interface.\",\n \"EligibilityItemVisible\": true,\n \"EligibilityItemDefaultEligible\": true,\n \"RAPItemIsEligible\": true,\n \"ImpliedEligibility\": 0\n },\n {\n \"EligibilityTypeId\": 1,\n \"EligibilityTypeName\": \"General eligibility items\",\n \"EligibilityItemId\": 2,\n \"EligibilityItemName\": \"Log on using the mobile application\",\n \"EligibilityItemDescription\": \"Restricts the person subject to an action plan from logging into the application via the Everywhere mobile app.\",\n \"EligibilityItemVisible\": true,\n \"EligibilityItemDefaultEligible\": true,\n \"RAPItemIsEligible\": true,\n \"ImpliedEligibility\": 0\n },\n {\n \"EligibilityTypeId\": 1,\n \"EligibilityTypeName\": \"General eligibility items\",\n \"EligibilityItemId\": 3,\n \"EligibilityItemName\": \"Request time off during the plan period\",\n \"EligibilityItemDescription\": \"Restrics the person subject to an action plan from creating new time off requests during the plan's duration.\",\n \"EligibilityItemVisible\": true,\n \"EligibilityItemDefaultEligible\": true,\n \"RAPItemIsEligible\": true,\n \"ImpliedEligibility\": 0\n },\n {\n \"EligibilityTypeId\": 1,\n \"EligibilityTypeName\": \"General eligibility items\",\n \"EligibilityItemId\": 4,\n \"EligibilityItemName\": \"Request time off for dates in the plan period\",\n \"EligibilityItemDescription\": \"Restricts the person subject to an action plan from creating new time off requests for dates with the range of the plan's duration\",\n \"EligibilityItemVisible\": true,\n \"EligibilityItemDefaultEligible\": true,\n \"RAPItemIsEligible\": true,\n \"ImpliedEligibility\": 0\n },\n {\n \"EligibilityTypeId\": 1,\n \"EligibilityTypeName\": \"General eligibility items\",\n \"EligibilityItemId\": 8,\n \"EligibilityItemName\": \"Create self-service requests during the plan period\",\n \"EligibilityItemDescription\": \"Restricts the participant from creating self-service requests while under a restriction action plan.\",\n \"EligibilityItemVisible\": true,\n \"EligibilityItemDefaultEligible\": true,\n \"RAPItemIsEligible\": true,\n \"ImpliedEligibility\": 0\n },\n {\n \"EligibilityTypeId\": 1,\n \"EligibilityTypeName\": \"General eligibility items\",\n \"EligibilityItemId\": 9,\n \"EligibilityItemName\": \"Create self-service requests for dates in the plan period\",\n \"EligibilityItemDescription\": \"Restricts the participant from creating self-service requests that fall within the plan start and end dates.\",\n \"EligibilityItemVisible\": true,\n \"EligibilityItemDefaultEligible\": true,\n \"RAPItemIsEligible\": true,\n \"ImpliedEligibility\": 0\n },\n {\n \"EligibilityTypeId\": 2,\n \"EligibilityTypeName\": \"ASAP eligibility\",\n \"EligibilityItemId\": 2,\n \"EligibilityItemName\": \"Optimize Off-Phone Events\",\n \"EligibilityItemDescription\": \"Rearrange existing off-phone periods to take advantage of slow periods and prevent staffing shortages.\",\n \"EligibilityItemVisible\": true,\n \"EligibilityItemDefaultEligible\": true,\n \"RAPItemIsEligible\": false,\n \"ImpliedEligibility\": 0\n },\n {\n \"EligibilityTypeId\": 2,\n \"EligibilityTypeName\": \"ASAP eligibility\",\n \"EligibilityItemId\": 1,\n \"EligibilityItemName\": \"Quick Swap Schedules\",\n \"EligibilityItemDescription\": \"Quickly swap two agent schedules for today or any date in the future.\",\n \"EligibilityItemVisible\": false,\n \"EligibilityItemDefaultEligible\": true,\n \"RAPItemIsEligible\": true,\n \"ImpliedEligibility\": 0\n },\n {\n \"EligibilityTypeId\": 2,\n \"EligibilityTypeName\": \"ASAP eligibility\",\n \"EligibilityItemId\": 8,\n \"EligibilityItemName\": \"Delete Scheduled Events\",\n \"EligibilityItemDescription\": \"Remove all instances of selected event types for a time range and participant list.\",\n \"EligibilityItemVisible\": true,\n \"EligibilityItemDefaultEligible\": true,\n \"RAPItemIsEligible\": false,\n \"ImpliedEligibility\": 0\n },\n {\n \"EligibilityTypeId\": 2,\n \"EligibilityTypeName\": \"ASAP eligibility\",\n \"EligibilityItemId\": 9,\n \"EligibilityItemName\": \"Edit Scheduled Events\",\n \"EligibilityItemDescription\": \"Change the date, start time or event type for multiple events by executing this plan.\",\n \"EligibilityItemVisible\": true,\n \"EligibilityItemDefaultEligible\": true,\n \"RAPItemIsEligible\": false,\n \"ImpliedEligibility\": 0\n },\n {\n \"EligibilityTypeId\": 2,\n \"EligibilityTypeName\": \"ASAP eligibility\",\n \"EligibilityItemId\": 3,\n \"EligibilityItemName\": \"Recover Off-Phone Events\",\n \"EligibilityItemDescription\": \"Increase available staff by recovering scheduled off-phone periods for a specified time interval.\",\n \"EligibilityItemVisible\": true,\n \"EligibilityItemDefaultEligible\": true,\n \"RAPItemIsEligible\": false,\n \"ImpliedEligibility\": 0\n },\n {\n \"EligibilityTypeId\": 2,\n \"EligibilityTypeName\": \"ASAP eligibility\",\n \"EligibilityItemId\": 4,\n \"EligibilityItemName\": \"Extend Scheduled Shifts\",\n \"EligibilityItemDescription\": \"Increase available staff by offering extended shifts to eligible agents.\",\n \"EligibilityItemVisible\": true,\n \"EligibilityItemDefaultEligible\": true,\n \"RAPItemIsEligible\": false,\n \"ImpliedEligibility\": 0\n },\n {\n \"EligibilityTypeId\": 2,\n \"EligibilityTypeName\": \"ASAP eligibility\",\n \"EligibilityItemId\": 5,\n \"EligibilityItemName\": \"Create Overtime Shifts\",\n \"EligibilityItemDescription\": \"Offer new shifts to eligible agents.\",\n \"EligibilityItemVisible\": true,\n \"EligibilityItemDefaultEligible\": true,\n \"RAPItemIsEligible\": false,\n \"ImpliedEligibility\": 0\n },\n {\n \"EligibilityTypeId\": 2,\n \"EligibilityTypeName\": \"ASAP eligibility\",\n \"EligibilityItemId\": 6,\n \"EligibilityItemName\": \"Plan a Meeting\",\n \"EligibilityItemDescription\": \"Take advantage of slower periods by planning a meeting at the right time.\",\n \"EligibilityItemVisible\": true,\n \"EligibilityItemDefaultEligible\": true,\n \"RAPItemIsEligible\": false,\n \"ImpliedEligibility\": 0\n },\n {\n \"EligibilityTypeId\": 2,\n \"EligibilityTypeName\": \"ASAP eligibility\",\n \"EligibilityItemId\": 7,\n \"EligibilityItemName\": \"Create VTO Events\",\n \"EligibilityItemDescription\": \"Decrease available staff by recovering shift time.\",\n \"EligibilityItemVisible\": true,\n \"EligibilityItemDefaultEligible\": true,\n \"RAPItemIsEligible\": false,\n \"ImpliedEligibility\": 0\n },\n {\n \"EligibilityTypeId\": 2,\n \"EligibilityTypeName\": \"ASAP eligibility\",\n \"EligibilityItemId\": 10,\n \"EligibilityItemName\": \"Create off-phone Events\",\n \"EligibilityItemDescription\": \"Build off-phone intervals into the schedule during slow periods.\",\n \"EligibilityItemVisible\": false,\n \"EligibilityItemDefaultEligible\": true,\n \"RAPItemIsEligible\": true,\n \"ImpliedEligibility\": 0\n },\n {\n \"EligibilityTypeId\": 3,\n \"EligibilityTypeName\": \"ASAM eligibility\",\n \"EligibilityItemId\": 5,\n \"EligibilityItemName\": \"Check in via web application\",\n \"EligibilityItemDescription\": \"Restricts the person subject to an action plan from performing a self check-in via the web application.\",\n \"EligibilityItemVisible\": true,\n \"EligibilityItemDefaultEligible\": true,\n \"RAPItemIsEligible\": true,\n \"ImpliedEligibility\": 0\n },\n {\n \"EligibilityTypeId\": 3,\n \"EligibilityTypeName\": \"ASAM eligibility\",\n \"EligibilityItemId\": 6,\n \"EligibilityItemName\": \"Check in late via mobile application\",\n \"EligibilityItemDescription\": \"Restricts the person subject to an action plan from performing a late check-in via the Everywhere mobile app.\",\n \"EligibilityItemVisible\": true,\n \"EligibilityItemDefaultEligible\": true,\n \"RAPItemIsEligible\": true,\n \"ImpliedEligibility\": 0\n },\n {\n \"EligibilityTypeId\": 3,\n \"EligibilityTypeName\": \"ASAM eligibility\",\n \"EligibilityItemId\": 7,\n \"EligibilityItemName\": \"Check in \\\"out\\\" via mobile application\",\n \"EligibilityItemDescription\": \"Restricts the person subject to an action plan from performing an out of office check-in via the Everywhere mobile app.\",\n \"EligibilityItemVisible\": true,\n \"EligibilityItemDefaultEligible\": true,\n \"RAPItemIsEligible\": true,\n \"ImpliedEligibility\": 0\n },\n {\n \"EligibilityTypeId\": 4,\n \"EligibilityTypeName\": \"Schedule transactions eligibility\",\n \"EligibilityItemId\": 2,\n \"EligibilityItemName\": \"Giveaway\",\n \"EligibilityItemDescription\": \"Giveaway\",\n \"EligibilityItemVisible\": true,\n \"EligibilityItemDefaultEligible\": true,\n \"RAPItemIsEligible\": true,\n \"ImpliedEligibility\": 0\n },\n {\n \"EligibilityTypeId\": 4,\n \"EligibilityTypeName\": \"Schedule transactions eligibility\",\n \"EligibilityItemId\": 1,\n \"EligibilityItemName\": \"Swap/Trade\",\n \"EligibilityItemDescription\": \"Swap/Trade\",\n \"EligibilityItemVisible\": true,\n \"EligibilityItemDefaultEligible\": true,\n \"RAPItemIsEligible\": true,\n \"ImpliedEligibility\": 0\n },\n {\n \"EligibilityTypeId\": 4,\n \"EligibilityTypeName\": \"Schedule transactions eligibility\",\n \"EligibilityItemId\": 3,\n \"EligibilityItemName\": \"Takeaway\",\n \"EligibilityItemDescription\": \"Takeaway\",\n \"EligibilityItemVisible\": true,\n \"EligibilityItemDefaultEligible\": true,\n \"RAPItemIsEligible\": true,\n \"ImpliedEligibility\": 0\n }\n ],\n \"StackTrace\": \"Stack trace here...\"\n}"}],"_postman_id":"579df2f1-8da2-447e-b4df-1ea82889e1e9"},{"name":"AgentRestrictedActivityPeriodInterval","event":[{"listen":"prerequest","script":{"id":"0a9b68bd-52b1-44b9-aff5-4640a1666759","exec":[""],"type":"text/javascript","packages":{}}},{"listen":"test","script":{"id":"6fe4bf04-39ab-4c17-891e-c261b15ad2db","exec":[""],"type":"text/javascript","packages":{}}}],"id":"93d6de67-0fc7-46c6-a887-78494b12bb19","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}"}],"body":{"mode":"urlencoded","urlencoded":[{"key":"transactionFlagId","value":"1","description":"REQUIRED: 1 = INSERT, 2 = UPDATE, 3 = DELETE
\n","type":"text"},{"key":"rapId","value":"1","description":"REQUIRED: The ID of the specific Restricted Activity Period. Use GET AgentRestrictedActivityPeriod to find a relevant ID.
\n","type":"text"},{"key":"eligibilityTypeId","value":"3","description":"REQUIRED: The type of the eligibility item.
\n","type":"text"},{"key":"eligibilityItemId","value":"1","description":"REQUIRED: The individual eligibility item ID This changes based on the typeID above. For example the ID of this field could be an ASAP, ASAM, Schedule transaction, or other ID.
\n","type":"text"},{"key":"userId","value":"1","description":"REQUIRED: AgentID of user changing the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList
\n","type":"text"},{"key":"isEligible","value":"false","description":"REQUIRED: A boolean value indicating if the combination of eligibility type / eligibility item is allowed (true) / disallowed (false) for a given RAP.
\n","type":"text"}]},"url":"{{envName}}/api/AgentRestrictedActivityPeriodInterval","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","AgentRestrictedActivityPeriodInterval"],"host":["{{envName}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"93d6de67-0fc7-46c6-a887-78494b12bb19"},{"name":"AgentRestrictedActivityPlanSupportingDocuments","event":[{"listen":"prerequest","script":{"id":"7b640ffd-0fbe-4d55-a52e-2519a13284be","exec":[""],"type":"text/javascript","packages":{}}},{"listen":"test","script":{"id":"b20f3c93-42b0-4378-beba-9a2739912618","exec":[""],"type":"text/javascript","packages":{}}}],"id":"85fee474-730c-43b3-a2d4-0514ef8ef0c0","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}"}],"body":{"mode":"urlencoded","urlencoded":[{"key":"transactionFlagId","value":"1","description":"REQUIRED: 1 = INSERT, 2 = UPDATE, 3 = DELETE
\n","type":"text"},{"key":"rapId","value":"1","description":"REQUIRED: The ID of the specific Restricted Activity Period. Use GET AgentRestrictedActivityPeriod to find a relevant ID.
\n","type":"text"},{"key":"userId","value":"1","description":"REQUIRED: AgentID of user changing the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList
\n","type":"text"},{"key":"importFileId","value":"","description":"REQUIRED: The GUID value of the import file to connect to the RAP ID.
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\n","type":"text/plain"},"key":"agentId","value":"278"},{"description":{"content":"REQUIRED: Defines the start date for the report. Format is YYYY-MM-DD or MM/DD/YYYY
\n","type":"text/plain"},"key":"fromDate","value":"10/23/2024"},{"description":{"content":"REQUIRED: Defines the end date for the report. Format is YYYY-MM-DD or MM/DD/YYYY
\n","type":"text/plain"},"key":"thruDate","value":"10/24/2024"},{"description":{"content":"REQUIRED: The timezone ID for the specific user. Can be NULL. Use GET Timezone to get a list of all timezone IDs.
\n","type":"text/plain"},"key":"timeZoneId","value":"85"},{"description":{"content":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList
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\n","type":"text/plain"},"key":"agentId","value":"1"},{"description":{"content":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList
\n","type":"text/plain"},"key":"userId","value":"1"}],"variable":[]}},"response":[{"id":"5e74b268-f173-4e29-9bb7-bbb890f506f2","name":"Agent Time Off Config","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"","type":"text"}],"url":{"raw":"https://demo.wfmsg.com/CommunityWebApi/api/AgentTimeOffConfig?agentId=1&userId=1","protocol":"https","host":["demo","wfmsg","com"],"path":["CommunityWebApi","api","AgentTimeOffConfig"],"query":[{"key":"agentId","value":"1","description":"ID of agent whose information you want."},{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruFOhLqQWk4GPqtt8ErPmzKkDQGddfVZd8g="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Thu, 28 Mar 2024 19:49:46 GMT"},{"key":"Content-Length","value":"296"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": {\n \"HireDateDelayEnforced\": false,\n \"CreateDate\": \"2021-08-26T17:53:21.45\",\n \"TimeOffRuleSource\": 1,\n \"LastUpdate\": \"2021-08-26T17:53:21.45\",\n \"AgentId\": 1,\n \"HireDateDelayExpires\": null,\n \"SourceCulture\": null,\n \"UserId\": 1\n },\n \"StackTrace\": \"Stack trace here...\"\n}"}],"_postman_id":"637133a8-f0c2-4212-8189-db4247aa838a"},{"name":"AgentTimeOffConfig","event":[{"listen":"prerequest","script":{"id":"8f769781-2c08-4ca1-93ee-5038947f978e","exec":[""],"type":"text/javascript","packages":{}}},{"listen":"test","script":{"id":"923af769-a55b-4b0b-a32a-c388bb3e38fc","exec":[""],"type":"text/javascript","packages":{}}}],"id":"493a2132-3de1-4893-ad86-c697c028b45a","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}"}],"body":{"mode":"urlencoded","urlencoded":[{"key":"transactionFlagId","value":"1","description":"REQUIRED: 1 = INSERT, 2 = UPDATE, 3 = DELETE
\n","type":"text"},{"key":"agentId","value":"547","description":"REQUIRED: The ID of the Agent. AgentIDs can be found in GET Agent or GET AgentList
\n","type":"text"},{"key":"hireDateDelayEnforced","value":"true","description":"REQUIRED: Determines if a hire date delay is enforced. Expects a boolean value.
\n","type":"text"},{"key":"hireDateDelayExpiration","value":"10/15/2024","description":"REQUIRED: If the above is true, then this field indicates when the enforcement will end. If left NULL the API will end enforcement 30 days from the date of the API transaction call.
\n","type":"text"},{"key":"timeOffRuleSource","value":"1","description":"REQUIRED: Determines if the agent should use legacy autoapprove rules or MUST be part of a PTO calendar partition in order to evaluate time off requests.
\n","type":"text"},{"key":"userId","value":"1","description":"REQUIRED: AgentID of user changing the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList
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\n","type":"text/plain"},"key":"userId","value":"1"},{"description":{"content":"REQUIRED: For localization, requires the users's regional source culture. Can be left blank/null to use en - English language localization.
\n","type":"text/plain"},"key":"sourceCulture","value":"en"},{"description":{"content":"REQUIRED: The ID of the specific reason code to use. Can be left null/blank for a list of all reason codes and their IDs.
\n","type":"text/plain"},"key":"adjustmentReasonId","value":""},{"description":{"content":"REQUIRED: Determines if the results should be restricted to show only those reason codes marked as visible. Can be left blank for an unfiltered list.
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\n","type":"text"},{"key":"id","value":"","description":"REQUIRED on UPDATE and DELETE: This ID is created and returned in the response when the INSERT command is used. You can find an ID using GET PTOAccrualSchedule.
\n","type":"text","disabled":true},{"key":"name","value":"Accrual BONUS Rate","description":"REQUIRED: This is the friendly name for the created PTO Accrual Schedule.
\n","type":"text"},{"key":"description","value":"A temporary Bonus Accrual for high performers.","description":"REQUIRED: This is the string description of teh PTO Accrual Schedule.
\n","type":"text"},{"key":"userId","value":"1","description":"REQUIRED: AgentID of user changing the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList
\n","type":"text"}]},"url":"{{envName}}/api/PtoAccrualSchedule","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","PtoAccrualSchedule"],"host":["{{envName}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"5ee574fa-2d44-4834-9bb8-da0eea32bb4e"},{"name":"PtoAccrualScheduleInterval","event":[{"listen":"prerequest","script":{"exec":[""],"type":"text/javascript","id":"b2f35f58-2cf9-4a7c-b7d9-bc5dc097535a"}},{"listen":"test","script":{"exec":[""],"type":"text/javascript","id":"c702976d-4d62-4ac8-b61a-dc05293bef58"}}],"id":"bad28708-6010-4325-ad46-60712d608a59","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","uuid":"2ddbe632-2d4b-4cf3-bb17-d56318fe6a54"}],"url":"{{envName}}/api/PtoAccrualScheduleInterval/1?accrualScheduleId=2&userId=1","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","PtoAccrualScheduleInterval","1"],"host":["{{envName}}"],"query":[{"description":{"content":"REQUIRED: This integer defines the type of PTO Accrual Schedule to use. You can find a list of these IDs using GET PTOAccrualSchedules.
\n","type":"text/plain"},"key":"accrualScheduleId","value":"2"},{"description":{"content":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList
\n","type":"text/plain"},"key":"userId","value":"1"}],"variable":[]}},"response":[{"id":"671b4da6-5438-4848-a4c5-e7f2121df78a","name":"PTO Accrual Schedule Interval","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","type":"text"}],"url":{"raw":"{{envName}}/api/PtoAccrualScheduleInterval/1?accrualScheduleId=2&userId=1","host":["{{envName}}"],"path":["api","PtoAccrualScheduleInterval","1"],"query":[{"key":"accrualScheduleId","value":"2","description":"REQUIRED: This integer defines the type of PTO Accrual Schedule to use. You can find a list of these IDs using GET PTOAccrualSchedules. "},{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruFOhLqQWk4GPrO8v7uJd2lkG0ZCKIIiJg8="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Thu, 28 Mar 2024 21:06:35 GMT"},{"key":"Content-Length","value":"813"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": [\n {\n \"Id\": 4,\n \"YearsOfService\": 0,\n \"AccruedHours\": 40,\n \"CreateDate\": \"2023-08-24T11:32:28.74\",\n \"LastUpdate\": \"2023-08-24T11:32:28.74\",\n \"RangeText\": \"More than 0 year(s) and less than 1 year(s).\"\n },\n {\n \"Id\": 5,\n \"YearsOfService\": 1,\n \"AccruedHours\": 80,\n \"CreateDate\": \"2023-08-24T11:32:42.723\",\n \"LastUpdate\": \"2023-08-24T11:32:42.723\",\n \"RangeText\": \"More than 1 year(s) and less than 5 year(s).\"\n },\n {\n \"Id\": 6,\n \"YearsOfService\": 5,\n \"AccruedHours\": 120,\n \"CreateDate\": \"2023-08-24T11:32:54.767\",\n \"LastUpdate\": \"2023-08-24T11:32:54.767\",\n \"RangeText\": \"More than 5 year(s) and less than 10 year(s).\"\n },\n {\n \"Id\": 7,\n \"YearsOfService\": 10,\n \"AccruedHours\": 160,\n \"CreateDate\": \"2023-08-24T11:33:10.13\",\n \"LastUpdate\": \"2023-08-24T11:33:10.13\",\n \"RangeText\": \"More than 10 year(s).\"\n }\n ],\n \"StackTrace\": \"Stack trace here...\"\n}"}],"_postman_id":"bad28708-6010-4325-ad46-60712d608a59"},{"name":"PtoAccrualScheduleInterval","event":[{"listen":"prerequest","script":{"id":"49940ff6-2901-4c58-9d34-e641a06c75a6","exec":[""],"type":"text/javascript","packages":{}}},{"listen":"test","script":{"id":"0f80d107-ebbf-4e46-96bf-c2f2d0bff47f","exec":[""],"type":"text/javascript","packages":{}}}],"id":"a7d75014-a745-4d47-a07b-07999ec0a86d","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}"}],"body":{"mode":"urlencoded","urlencoded":[{"key":"transactionFlagId","value":"1","type":"text","description":"REQUIRED: 1 = INSERT, 2 = UPDATE, 3 = DELETE
\n"},{"key":"userId","value":"1","description":"REQUIRED: AgentID of user changing the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList
\n","type":"text"},{"key":"accruedHours","value":"3.0","description":"REQUIRED: Accrued hours as a float.
\n","type":"text"},{"key":"yearsOfService","value":"2","description":"REQUIRED: An integer value indicating number of years of service.
\n","type":"text"},{"key":"accrualScheduleId","value":"13","description":"REQUIRED: The Accrual Schedule ID this interval will be applied to. Use GET PtoAccrualSchedule to find a valid ID to use.
\n","type":"text"},{"key":"id","value":"","description":"REQUIRED on UPDATE and DELETE: This ID is created and returned in the response when the INSERT command is used. You can find an ID using GET PTOAccrualScheduleInterval.
\n","type":"text","disabled":true}]},"url":"{{envName}}/api/PtoAccrualScheduleInterval{id}?=&=","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","PtoAccrualScheduleInterval{id}"],"host":["{{envName}}"],"query":[{"key":"","value":""},{"key":"","value":""}],"variable":[]}},"response":[],"_postman_id":"a7d75014-a745-4d47-a07b-07999ec0a86d"},{"name":"PtoClassificationImage","event":[{"listen":"prerequest","script":{"exec":[""],"type":"text/javascript","id":"772d9845-a133-45d8-a6a6-9a6558fadd62"}},{"listen":"test","script":{"exec":[""],"type":"text/javascript","id":"14bbbb49-7250-4a83-8066-434be42bd6a6"}}],"id":"dd651c32-146d-48ab-84e9-e89f4daac0be","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","uuid":"ffa7e4ec-2845-415b-94f0-94cb72982f5a"}],"url":"{{envName}}/api/PtoClassificationImage?classificationId=4","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","PtoClassificationImage"],"host":["{{envName}}"],"query":[{"description":{"content":"REQUIRED: The classficiationID is the ID of teh specific PTO classification you want to retrieve the image for. You can find a full list of these IDs using the GET PtoClassification endpoint.
\n","type":"text/plain"},"key":"classificationId","value":"4"}],"variable":[]}},"response":[{"id":"b903f743-d67a-4776-80a9-241daf95652d","name":"PTO Classification Image","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","type":"text"}],"url":{"raw":"{{envName}}/api/PtoClassificationImage?classificationId=4","host":["{{envName}}"],"path":["api","PtoClassificationImage"],"query":[{"key":"classificationId","value":"4","description":"REQUIRED: The classficiationID is the ID of teh specific PTO classification you want to retrieve the image for. You can find a full list of these IDs using the GET PtoClassification endpoint."}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruFOhLqQWk4GPhF1M1AzVAg8rRMj/gx2PWI="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Wed, 27 Mar 2024 19:44:12 GMT"},{"key":"Content-Length","value":"272166"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": {\n \"contentType\": \"image/.jpg\",\n \"imageData\": 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},\n \"StackTrace\": \"Stack trace here...\"\n}"}],"_postman_id":"dd651c32-146d-48ab-84e9-e89f4daac0be"},{"name":"PtoClassifications","event":[{"listen":"prerequest","script":{"exec":[""],"type":"text/javascript","id":"1f06333b-78ef-4b77-b02b-bfe73746d02e"}},{"listen":"test","script":{"exec":[""],"type":"text/javascript","id":"0d701768-a851-4b1e-a842-77e0c82796e0"}}],"id":"bdd8cee8-61cb-4fd4-a425-396bc1f82ecb","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","uuid":"ac0fd375-46c3-43f8-b41b-cde001ebb4f2"}],"url":"{{envName}}/api/PtoClassifications?userId=1","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","PtoClassifications"],"host":["{{envName}}"],"query":[{"description":{"content":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList
\n","type":"text/plain"},"key":"userId","value":"1"}],"variable":[]}},"response":[{"id":"a81547c7-e709-4c18-87d7-4c910e4db8e0","name":"PTO Classifications","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","type":"text"}],"url":{"raw":"{{envName}}/api/PtoClassifications?userId=1","host":["{{envName}}"],"path":["api","PtoClassifications"],"query":[{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruFOhLqQWk4GPuaxISJmleSCmadZXnQ4gmI="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Wed, 27 Mar 2024 19:40:33 GMT"},{"key":"Content-Length","value":"1047"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": [\n {\n \"ClassificationId\": 4,\n \"Name\": \"Floating Holiday\",\n \"Description\": \"Unique Holidays per Agent\",\n \"DefaultAllowedHours\": 24,\n \"CreateDate\": \"2023-08-24T11:40:37.447\",\n \"LastUpdate\": \"2023-08-24T11:40:37.447\",\n \"MemberEventTypes\": \"this is the string\",\n \"ColorId\": 24,\n \"DisplayColor\": \"#228B22\",\n \"IsDiscretionaryShrinkage\": 1,\n \"IsNonDiscretionaryShrinkage\": 0\n },\n {\n \"ClassificationId\": 5,\n \"Name\": \"Sick Day\",\n \"Description\": \"Agent Illness\",\n \"DefaultAllowedHours\": 40,\n \"CreateDate\": \"2023-08-24T11:41:33.56\",\n \"LastUpdate\": \"2023-08-24T11:41:33.56\",\n \"MemberEventTypes\": \"this is the string\",\n \"ColorId\": 1,\n \"DisplayColor\": \"#ff0000\",\n \"IsDiscretionaryShrinkage\": 0,\n \"IsNonDiscretionaryShrinkage\": 1\n },\n {\n \"ClassificationId\": 3,\n \"Name\": \"Vacation\",\n \"Description\": \"PTO\",\n \"DefaultAllowedHours\": 40,\n \"CreateDate\": \"2023-08-24T11:38:10.743\",\n \"LastUpdate\": \"2023-08-24T11:38:17.21\",\n \"MemberEventTypes\": \"this is the string\",\n \"ColorId\": 24,\n \"DisplayColor\": \"#228B22\",\n \"IsDiscretionaryShrinkage\": 1,\n \"IsNonDiscretionaryShrinkage\": 0\n }\n ],\n \"StackTrace\": \"Stack trace here...\"\n}"}],"_postman_id":"bdd8cee8-61cb-4fd4-a425-396bc1f82ecb"},{"name":"PtoClassifications","event":[{"listen":"prerequest","script":{"id":"ea5ccf70-dabd-47fb-a80c-7a0549a7ce01","exec":[""],"type":"text/javascript","packages":{}}},{"listen":"test","script":{"id":"4b8993db-8658-4aa9-a9a8-63c74418787c","exec":[""],"type":"text/javascript","packages":{}}}],"id":"85bec09a-e69f-456b-9b46-437fd8f1c851","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}"}],"body":{"mode":"urlencoded","urlencoded":[{"key":"transactionFlagId","value":"1","description":"REQUIRED: 1 = INSERT, 2 = UPDATE, 3 = DELETE
\n","type":"text"},{"key":"eventTypeId","value":"4","description":"REQUIRED: The Event Type associated with the request. This will use the EventType ID. Use GET EventType for a full list of event type IDs. Accepts NULL/blank value.
\n","type":"text"},{"key":"classificationId","value":"4","description":"REQUIRED: Classification ID is the ID of the PTO Classifciation. Can be left NULL/blank. You can find a list of these with the GET PtoClassification endpoint.
\n","type":"text"},{"key":"userId","value":"1","description":"REQUIRED: AgentID of user changing the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList
\n","type":"text"}]},"url":"{{envName}}/api/PtoClassifications","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","PtoClassifications"],"host":["{{envName}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"85bec09a-e69f-456b-9b46-437fd8f1c851"},{"name":"PtoClassificationsEventTypes","event":[{"listen":"prerequest","script":{"exec":[""],"type":"text/javascript","id":"fc6ea4f5-349c-43bc-87b3-09fcbd87ace1"}},{"listen":"test","script":{"exec":[""],"type":"text/javascript","id":"02b21c32-893d-4998-9761-25c7ee10c1d9"}}],"id":"62a65da1-fbe7-495b-bee1-005e05a29bb2","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","uuid":"953b6322-071b-4550-b88b-08d48d2b2c78"}],"url":"{{envName}}/api/PtoClassificationsEventTypes?classificationId=5&userId=1","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","PtoClassificationsEventTypes"],"host":["{{envName}}"],"query":[{"description":{"content":"REQUIRED: Classification ID is the ID of the PTO Classifciation. You can find a list of these with the GET PtoClassification endpoint.
\n","type":"text/plain"},"key":"classificationId","value":"5"},{"description":{"content":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList
\n","type":"text/plain"},"key":"userId","value":"1"}],"variable":[]}},"response":[{"id":"178dbe79-9d0b-49b8-9160-164356953ad9","name":"PTO Classifications Event Types","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","type":"text"}],"url":{"raw":"{{envName}}/api/PtoClassificationsEventTypes?classificationId=5&userId=1","host":["{{envName}}"],"path":["api","PtoClassificationsEventTypes"],"query":[{"key":"classificationId","value":"5","description":"REQUIRED: Classification ID is the ID of the PTO Classifciation. You can find a list of these with the GET PtoClassification endpoint."},{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruFOhLqQWk4GPvcb4zZMBl+ct2buc/8Ixp8="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Thu, 28 Mar 2024 19:44:51 GMT"},{"key":"Content-Length","value":"1262"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": {\n \"includedEventTypes\": [\n {\n \"ClassificationId\": 5,\n \"EventTypeId\": 9,\n \"CreateDate\": \"2023-08-24T11:41:37.65\",\n \"LastUpdate\": \"2023-08-24T11:41:37.65\",\n \"EventTypeName\": \"Sick\",\n \"EventTypeDescription\": \"Called Out / Left Early\",\n \"ClassificationName\": \"Sick Day\",\n \"ClassificationDescription\": \"Agent Illness\",\n \"DefaultAllowedHours\": 40,\n \"EventTypeColorCode\": 1,\n \"ColorCode\": \"#ff0000\",\n \"EventTypePaid\": true,\n \"EventTypeAtWork\": false\n }\n ],\n \"availableEventTypes\": [\n {\n \"EventTypeId\": 8,\n \"EventTypeName\": \"Late\",\n \"EventTypeDescription\": \"Tardy\",\n \"priority_id\": 150,\n \"PriorityName\": \"On Site Paid\",\n \"EventTypeColorCode\": 1,\n \"ColorCode\": \"#ff0000\",\n \"EventTypePaid\": true,\n \"EventTypeAtWork\": false,\n \"ShrinkageType\": 2\n },\n {\n \"EventTypeId\": 15,\n \"EventTypeName\": \"LOA\",\n \"EventTypeDescription\": \"Bereavement / Jury Duty / Military Leave\",\n \"priority_id\": 200,\n \"PriorityName\": \"Off Site Paid\",\n \"EventTypeColorCode\": 5,\n \"ColorCode\": \"#000000\",\n \"EventTypePaid\": true,\n \"EventTypeAtWork\": false,\n \"ShrinkageType\": 1\n },\n {\n \"EventTypeId\": 24,\n \"EventTypeName\": \"VTO\",\n \"EventTypeDescription\": \"Volunteer Time Off\",\n \"priority_id\": 250,\n \"PriorityName\": \"Off Site NonPaid\",\n \"EventTypeColorCode\": 24,\n \"ColorCode\": \"#228B22\",\n \"EventTypePaid\": false,\n \"EventTypeAtWork\": false,\n \"ShrinkageType\": 1\n }\n ]\n },\n \"StackTrace\": \"Stack trace here...\"\n}"}],"_postman_id":"62a65da1-fbe7-495b-bee1-005e05a29bb2"},{"name":"PtoClassificationsEventTypes","event":[{"listen":"prerequest","script":{"id":"6dc5f2d4-1e70-4532-97a6-56db5cdf3492","exec":[""],"type":"text/javascript","packages":{}}},{"listen":"test","script":{"id":"32125e69-1a98-4535-843a-05bdb31fed3b","exec":[""],"type":"text/javascript","packages":{}}}],"id":"d13d9cfb-7ed6-4257-9eb8-0cc51f6d8fbe","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}"}],"body":{"mode":"urlencoded","urlencoded":[{"key":"transactionFlagId","value":"1","description":"REQUIRED: 1 = INSERT, 2 = UPDATE, 3 = DELETE
\n","type":"text"},{"key":"policyId","value":"2","description":"REQUIRED: Id of the specific PTO policy to use. Use GET PTOPolicy to get a list of all policies.
\n","type":"text"},{"key":"classificationId","value":"4","description":"REQUIRED: Classification ID is the ID of the PTO Classifciation. Can be left NULL/blank. You can find a list of these with the GET PtoClassification endpoint.
\n","type":"text"},{"key":"participantId","value":"547","description":"REQUIRED: The ID of the specific participant. This is an agent ID and can be found using GET Agent
\n","type":"text"},{"key":"intervalDate","value":"10/15/2024","description":"REQUIRED: The date for this event type as DateTime.
\n","type":"text"},{"key":"policyPeriodDate","value":"10/1/2024","description":"REQUIRED: Datetime of the policy period for this PTO Classification Event type.
\n","type":"text"},{"key":"hours","value":"8.5","description":"REQUIRED: Hours for the pto classification event as a float.
\n","type":"text"},{"key":"userId","value":"1","description":"REQUIRED: AgentID of user changing the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList
\n","type":"text"}]},"url":"{{envName}}/api/PtoClassificationsEventTypes","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","PtoClassificationsEventTypes"],"host":["{{envName}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"d13d9cfb-7ed6-4257-9eb8-0cc51f6d8fbe"},{"name":"PtoInterval","event":[{"listen":"prerequest","script":{"exec":[""],"type":"text/javascript","id":"c70beeb8-b618-44fc-b5ea-958ba0d3437b"}},{"listen":"test","script":{"exec":[""],"type":"text/javascript","id":"2921f9fe-a853-4e60-ac55-22f8da791c82"}}],"id":"a4f59062-aacb-41c1-9373-fbeb6c414ad1","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","uuid":"c092be46-47dc-4274-ba57-e963b7207f90"}],"url":"{{envName}}/api/PtoInterval?userId=1&sourceCulture=","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","PtoInterval"],"host":["{{envName}}"],"query":[{"description":{"content":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList
\n","type":"text/plain"},"key":"userId","value":"1"},{"description":{"content":"REQUIRED: This parameter is required but currently unused. It expects an int or a blank/NULL.
\n","type":"text/plain"},"key":"sourceCulture","value":""}],"variable":[]}},"response":[{"id":"cdca1e76-cf87-451f-b8e6-d97b49ec2cfc","name":"PTO Interval","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","type":"text"}],"url":{"raw":"{{envName}}/api/PtoInterval?userId=1&sourceCulture=","host":["{{envName}}"],"path":["api","PtoInterval"],"query":[{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList"},{"key":"sourceCulture","value":"","description":"REQUIRED: This parameter is required but currently unused. It expects an int or a blank/NULL."}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruFOhLqQWk4GPg5FRGvZmhoUcgsiPQC2zx8="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Thu, 28 Mar 2024 19:43:28 GMT"},{"key":"Content-Length","value":"686"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": [\n {\n \"AccrualIntervalId\": 1,\n \"AccrualIntervalName\": \"Annual accrual\",\n \"AccrualIntervalDescription\": \"Hours are accrued on an annual basis, for an entire business or calendar year.\"\n },\n {\n \"AccrualIntervalId\": 2,\n \"AccrualIntervalName\": \"Monthly accrual\",\n \"AccrualIntervalDescription\": \"Hours are accrued on a monthly basis.\"\n },\n {\n \"AccrualIntervalId\": 3,\n \"AccrualIntervalName\": \"Weekly accrual\",\n \"AccrualIntervalDescription\": \"Hours are accrued on a weekly basis using a four-week per month cycle.\"\n },\n {\n \"AccrualIntervalId\": 4,\n \"AccrualIntervalName\": \"Manual accrual\",\n \"AccrualIntervalDescription\": \"Hours are input manually\"\n }\n ],\n \"StackTrace\": \"Stack trace here...\"\n}"}],"_postman_id":"a4f59062-aacb-41c1-9373-fbeb6c414ad1"},{"name":"PtoPeriod","event":[{"listen":"prerequest","script":{"exec":[""],"type":"text/javascript","id":"8ad68844-8540-48aa-bc91-9fe9b2d91fb5"}},{"listen":"test","script":{"exec":[""],"type":"text/javascript","id":"6feed05b-46b7-46d7-b693-cb0886c576b5"}}],"id":"2c60c516-acba-4ffc-a6a9-b02dbfb1a3cf","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","uuid":"69a2a1fc-b3ad-4ead-afd5-72d764f38f97"}],"url":"{{envName}}/api/PtoPeriod?userId=1&sourceCulture=","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","PtoPeriod"],"host":["{{envName}}"],"query":[{"description":{"content":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList
\n","type":"text/plain"},"key":"userId","value":"1"},{"description":{"content":"REQUIRED: This parameter is required but currently unused. It expects an int or a blank/NULL.
\n","type":"text/plain"},"key":"sourceCulture","value":""}],"variable":[]}},"response":[{"id":"6c10d20f-26eb-4b91-b5f7-1c8412f47776","name":"PTO Period","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","type":"text"}],"url":{"raw":"{{envName}}/api/PtoPeriod?userId=1&sourceCulture=","host":["{{envName}}"],"path":["api","PtoPeriod"],"query":[{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList"},{"key":"sourceCulture","value":"","description":"REQUIRED: This parameter is required but currently unused. It expects an int or a blank/NULL."}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruFOhLqQWk4GPnNqGfAJ2hxRRs9jN37BIog="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Thu, 28 Mar 2024 19:43:14 GMT"},{"key":"Content-Length","value":"966"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": [\n {\n \"AccrualPeriodId\": 1,\n \"AccrualPeriodName\": \"Annual on a Calendar Date\",\n \"AccrualPeriodDescription\": \"The accrued time off in this type of PTO is calculated on an annual basis.\",\n \"FixedDateForParticipants\": true,\n \"Classpath\": \"Assembly=WFMSG.Server.ApplicationData,Namespace=WFMSG.Server.ApplicationData,Type=AccrualPtoPeriod\",\n \"Visible\": true,\n \"PeriodSelectionControlPath\": \"pto-period-selection-annual.aspx#periodSelectionContent\"\n },\n {\n \"AccrualPeriodId\": 3,\n \"AccrualPeriodName\": \"Annual on Hire Date\",\n \"AccrualPeriodDescription\": \"The accrued time off in this type of PTO is calculated on an annual basis from the participant's hire date.\",\n \"FixedDateForParticipants\": false,\n \"Classpath\": \"Assembly=WFMSG.Server.ApplicationData,Namespace=WFMSG.Server.ApplicationData,Type=AccrualPtoPeriod\",\n \"Visible\": true,\n \"PeriodSelectionControlPath\": \"pto-period-selection-annual.aspx#periodSelectionContent\"\n }\n ],\n \"StackTrace\": \"Stack trace here...\"\n}"}],"_postman_id":"2c60c516-acba-4ffc-a6a9-b02dbfb1a3cf"},{"name":"PtoPolicy","event":[{"listen":"prerequest","script":{"exec":[""],"type":"text/javascript","id":"587bfb01-ca1c-495c-a1c5-6dc04c8edb5d"}},{"listen":"test","script":{"exec":[""],"type":"text/javascript","id":"188adc15-6697-48fb-9e68-baa7cef6dc58"}}],"id":"a02aaa26-edbe-4853-ace0-6ff022b02283","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","uuid":"9dba926f-4029-4895-b08f-d7853feeafcf"}],"url":"{{envName}}/api/PtoPolicy?userId=1","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","PtoPolicy"],"host":["{{envName}}"],"query":[{"description":{"content":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList
\n","type":"text/plain"},"key":"userId","value":"1"}],"variable":[]}},"response":[{"id":"403d139c-453c-461c-a8a3-f5a3ff378700","name":"PTO Policy","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","type":"text"}],"url":{"raw":"{{envName}}/api/PtoPolicy?userId=1","host":["{{envName}}"],"path":["api","PtoPolicy"],"query":[{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruFOhLqQWk4GPow7TlWvzQTV/1U6ezkfo9U="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Thu, 28 Mar 2024 19:46:03 GMT"},{"key":"Content-Length","value":"585"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": [\n {\n \"PolicyId\": 2,\n \"Name\": \"Full Time\",\n \"Description\": \"PTO For Full Time Agents\",\n \"AutoRenew\": false,\n \"Active\": false,\n \"CreateDate\": \"2023-08-24T12:01:23.08\",\n \"LastUpdate\": \"2023-08-24T12:01:23.08\",\n \"QualifiedClassificationsCount\": 3,\n \"QualifiedPeopleCount\": 89\n },\n {\n \"PolicyId\": 3,\n \"Name\": \"Part Time\",\n \"Description\": \"PTO for Part Time Agents\",\n \"AutoRenew\": false,\n \"Active\": false,\n \"CreateDate\": \"2023-08-24T12:05:43.237\",\n \"LastUpdate\": \"2023-08-24T12:05:43.237\",\n \"QualifiedClassificationsCount\": 3,\n \"QualifiedPeopleCount\": 2\n }\n ],\n \"StackTrace\": \"Stack trace here...\"\n}"}],"_postman_id":"a02aaa26-edbe-4853-ace0-6ff022b02283"},{"name":"PtoPolicy","event":[{"listen":"prerequest","script":{"id":"8d9c49fc-346e-4f5c-999b-f2a51d79c212","exec":[""],"type":"text/javascript","packages":{}}},{"listen":"test","script":{"id":"3b1eee7b-d3ad-4fd4-b66e-7d9f15238037","exec":[""],"type":"text/javascript","packages":{}}}],"id":"b41e5fa9-af02-46b9-be8a-4f08a004b90e","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}"}],"body":{"mode":"urlencoded","urlencoded":[{"key":"transactionFlagId","value":"1","description":"REQUIRED: 1 = INSERT, 2 = UPDATE, 3 = DELETE
\n","type":"text"},{"key":"policyId","value":"","description":"REQUIRED on UPDATE and DELETE: Id of the specific PTO policy to use. Use GET PTOPolicy to get a list of all policies.
\n","type":"text","disabled":true},{"key":"classificationId","value":"4","description":"REQUIRED: Classification ID is the ID of the PTO Classifciation. Can be left NULL/blank. You can find a list of these with the GET PtoClassification endpoint.
\n","type":"text"},{"key":"userId","value":"1","description":"REQUIRED: AgentID of user changing the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList
\n","type":"text"},{"key":"accrualPeriodId","value":"2","description":"REQUIRED: The accrualPeriodID. These can be found using GET PtoAccrualScheduleInterval.
\n","type":"text"},{"key":"accrualIntervalId","value":"1","description":"REQUIRED: The PTO Policy interval ID. Use GET PTOPolicyClassification to find available interval IDs to use.
\n","type":"text"},{"key":"maxAccruedHours","value":"80.0","description":"REQUIRED: The MAXIMUM hours that can be accrued in this Policy as a float.
\n","type":"text"},{"key":"minAccruedHours","value":"1.0","description":"REQUIRED: The MINIMUM hours that can be accrued in this Policy as a float.
\n","type":"text"},{"key":"allowNegativeBalances","value":"true","description":"REQUIRED: A boolean value indicating if the agent's balance can go into the negatives.
\n","type":"text"},{"key":"rolloverRuleId","value":"0","description":"REQUIRED: The PTO Rollover Rule ID to use. You can find a list of IDs using GET PTORollover.
\n","type":"text"},{"key":"rolloverExpirationRuleId","value":"2","description":"REQUIRED: The PTO Rollover Expiration Rule to use, referenced by it's integer ID. You can find a valid ID to use with GET PTORolloverExpirationRule.
\n","type":"text"},{"key":"accrualPeriodParams","value":"1","description":"REQUIRED: The accrual period ID to use. A list of accrual intervals can be found using GET PTOPolicy.
\n","type":"text"},{"key":"accrualIntervalParams","value":"2","description":"REQUIRED: The accrualPeriodID. These can be found using GET PtoAccrualScheduleInterval.
\n","type":"text"},{"key":"rolloverRuleParams","value":"","description":"REQUIRED: While typically left NULL, potential rollover rule parameters can be found by examining the AccrualIntervalParams in GET PTOPolicyClassification.
\n","type":"text"},{"key":"rolloverExpirationRuleParams","value":"1","description":"REQUIRED: The PTO Rollover Expiration Rule parameters to use in string format, referenced by it's integer ID. You can find a valid ID to use with GET PTORolloverExpirationRule.
\n","type":"text"},{"key":"accrualTypeId","value":"1","description":"REQUIRED: The PTO Rollover Rule ID to use. You can find a list of IDs using GET PTORollover.
\n","type":"text"},{"key":"accrualPeriodStartDate","value":"10/1/2024","description":"REQUIRED: Defines the start date for the accrual period. Format is YYYY-MM-DD or MM/DD/YYYY
\n","type":"text"},{"key":"participantId","value":"2","description":"REQUIRED: The ID of the specific participant. This is an agent ID and can be found using GET Agent
\n","type":"text"},{"key":"accrualProviderId","value":"1","description":"REQUIRED: The ID of the Accrual Provider. Use GET AccrualProvider to get a list of all providers.
\n","type":"text"},{"key":"accrualPeriodEndDate","value":"10/31/2024","description":"REQUIRED: Defines the end date for the accrual period. Format is YYYY-MM-DD or MM/DD/YYYY
\n","type":"text"},{"key":"defaultAccruedHours","value":"0.0","description":"REQUIRED: The default accured hours for this policy.
\n","type":"text"},{"key":"maxNegativeBalanceHours","value":"16.0","description":"REQUIRED: If a negative balance is allowed; this float determines how many hours over an agent can go.
\n","type":"text"},{"key":"accrualScheduleId","value":"2","description":"REQUIRED: The Accrual Schedule ID. A list of these can be found with GET PtoAccrualScheduleInterval.
\n","type":"text"},{"key":"hireDateDelayEnforced","value":"1","description":"REQUIRED: Determines if a hire date delay is enforced for this PTO policy.
\n","type":"text"}]},"url":"{{envName}}/api/PtoPolicy","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","PtoPolicy"],"host":["{{envName}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"b41e5fa9-af02-46b9-be8a-4f08a004b90e"},{"name":"PtoPolicyAccrual","event":[{"listen":"prerequest","script":{"id":"0380da51-b3fc-4c61-a541-cb1d1bc552f3","exec":[""],"type":"text/javascript","packages":{}}},{"listen":"test","script":{"id":"cded6e02-3bb8-4bc7-a2dc-d7cb660b935e","exec":[""],"type":"text/javascript","packages":{}}}],"id":"4c0c5f0e-eddf-4559-b543-164f1250712c","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}"}],"body":{"mode":"urlencoded","urlencoded":[{"key":"transactionFlagId","value":"1","description":"REQUIRED: 1 = INSERT, 2 = UPDATE, 3 = DELETE
\n","type":"text"},{"key":"workingAccrualCalendarId","value":"2","description":"REQUIRED: The Id of the working accrual calendar. Use GET WorkingACcrualCaldendar to get a list of calendar IDs.
\n","type":"text"},{"key":"policyId","value":"2","description":"REQUIRED: Id of the specific PTO policy to use. Use GET PTOPolicy to get a list of all policies.
\n","type":"text"},{"key":"accrualPeriod","value":"10/15/2024","description":"REQUIRED: Defines the start date for the accrual period. Format is YYYY-MM-DD or MM/DD/YYYY
\n","type":"text"},{"key":"comments","value":"Created by API.","description":"REQUIRED: The text comments for this PTO Policy Accrual. Any string will be accepted.
\n","type":"text"},{"key":"activityId","value":"1","description":"REQUIRED: ID defining the Activty Level. Use GET Activity to get a full list of all Activities or use 1 in this call to get data from all activity levels.
\n","type":"text"},{"key":"userId","value":"1","description":"REQUIRED: AgentID of user changing the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList
\n","type":"text"},{"key":"scopeTypeId","value":"1","description":"REQUIRED: Defines scope of the report. 1 = Activities, 2 = Supervisors, 3 = GroupMembers, 4 = UserTags, 5 = Individual
\n","type":"text"},{"key":"scopeId","value":"1","description":"REQUIRED: ID relative to the selected scope. For example using Scope Type 5 the Scope ID can be an agent ID such as Agent 777.
\n","type":"text"},{"key":"ptoClassificationId","value":"4","description":"REQUIRED: The PTO Classification ID. This can be found using GET PTOPolicyClassification.
\n","type":"text"},{"key":"employeeClassificationId","value":"1","description":"REQUIRED: The ID of the employee classification to assign to the user. Use GET EmployeeClassification to get a list of all possible classification IDs.
\n","type":"text"},{"key":"totalPtoHours","value":"8.0","description":"REQUIRED: The total number of hours accrued as a float.
\n","type":"text"},{"key":"participantId","value":"2","description":"REQUIRED: The ID of the specific participant. This is an agent ID and can be found using GET Agent
\n","type":"text"}]},"url":"{{envName}}/api/PtoPolicyAccrual{policyId}&classificationId={classificationId}&participantId={participantId}&intervalDate={intervalDate}&userI","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","PtoPolicyAccrual{policyId}&classificationId={classificationId}&participantId={participantId}&intervalDate={intervalDate}&userI"],"host":["{{envName}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"4c0c5f0e-eddf-4559-b543-164f1250712c"},{"name":"PtoPolicyClassification","event":[{"listen":"prerequest","script":{"exec":[""],"type":"text/javascript","packages":{},"id":"9b3b0787-1f47-429c-b8eb-3eb1b7664869"}},{"listen":"test","script":{"exec":[""],"type":"text/javascript","packages":{},"id":"eae62bb2-b696-4766-8329-05c7c5131c98"}}],"id":"1a1287bb-4104-4e0d-9bf3-48daed627163","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","uuid":"8ea92d10-30ae-40f3-bc4f-d4fd6a18397c"}],"url":"{{envName}}/api/PtoPolicyClassification?policyId=2&userId=1&sourceCulture=en","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","PtoPolicyClassification"],"host":["{{envName}}"],"query":[{"description":{"content":"REQUIRED: The ID of the specific PTO Policy to use. Use GET PTOPolicy to get a list of all policy IDs.
\n","type":"text/plain"},"key":"policyId","value":"2"},{"description":{"content":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList
\n","type":"text/plain"},"key":"userId","value":"1"},{"description":{"content":"REQUIRED: This parameter defines the localizations settings to use. Use en or leave blank/null.
\n","type":"text/plain"},"key":"sourceCulture","value":"en"}],"variable":[]}},"response":[{"id":"94ca1d5e-2c8c-45f7-86a3-517c73bd4888","name":"PtoPolicyClassification","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}"}],"url":{"raw":"{{envName}}/api/PtoPolicyClassification?policyId=2&userId=1&sourceCulture=en","host":["{{envName}}"],"path":["api","PtoPolicyClassification"],"query":[{"key":"policyId","value":"2","description":"REQUIRED: The ID of the specific PTO Policy to use. Use GET PTOPolicy to get a list of all policy IDs."},{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList"},{"key":"sourceCulture","value":"en","description":"REQUIRED: This parameter defines the localizations settings to use. Use en or leave blank/null."}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruHNA0VBRQ2bZ3J9kJ67xEe951kabxpz7j0="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Wed, 08 May 2024 18:02:09 GMT"},{"key":"Content-Length","value":"6114"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": [\n {\n \"AccrualPeriodId\": 1,\n \"AccrualIntervalId\": 1,\n \"RolloverRuleId\": 0,\n \"RolloverExpirationRuleId\": null,\n \"AccrualPeriodParams\": \"periodMonth=0&periodDay=1&hireDateDelay=0&hireDateDelayUnits=1\",\n \"AccrualIntervalParams\": \"intervalParams=\",\n \"RolloverRuleParams\": \"rolloverType=0\",\n \"RolloverExpirationRuleParams\": null,\n \"CreateDate\": \"2023-08-24T12:01:34.89\",\n \"LastUpdate\": \"2023-08-24T12:02:04.88\",\n \"MaxAccruedHours\": 0,\n \"MinAccruedHours\": 0,\n \"DefaultAccruedHours\": 24,\n \"AllowNegativeAllocation\": 0,\n \"PolicyId\": 2,\n \"PolicyName\": \"Full Time\",\n \"PolicyDescription\": \"PTO For Full Time Agents\",\n \"PtoClassificationId\": 4,\n \"PtoClassificationName\": \"Floating Holiday\",\n \"PtoClassificationDescription\": \"Unique Holidays per Agent\",\n \"AccrualPeriodName\": \"Annual on a Calendar Date\",\n \"AccrualPeriodDescription\": \"The accrued time off in this type of PTO is calculated on an annual basis.\",\n \"AccrualPeriodDescription1\": \"Assembly=WFMSG.Server.ApplicationData,Namespace=WFMSG.Server.ApplicationData,Type=AccrualPtoPeriod\",\n \"AccrualIntervalName\": \"Annual accrual\",\n \"AccrualIntervalDescription\": \"Hours are accrued on an annual basis, for an entire business or calendar year.\",\n \"AccrualPeriodIntervalClasspath\": \"Assembly=WFMSG.Server.ApplicationData,Namespace=WFMSG.Server.ApplicationData,Type=PtoPolicyRuleAdapterForAnnualFixedAnnual\",\n \"AccrualPeriodIntervalControl\": \"pto-rule-configuration-annual-fixed-annual.aspx\",\n \"RolloverRuleName\": \"No rollover hours\",\n \"RolloverRuleDescription\": \"This PTO policy does not allow accrued hours to roll over for this PTO classification.\",\n \"RolloverExpirationRuleName\": null,\n \"RolloverExpirationRuleDescription\": null,\n \"ParticipantAccruals\": 0,\n \"AccrualTypeId\": 1,\n \"PeriodSelectionControlPath\": \"pto-period-selection-annual.aspx#periodSelectionContent\",\n \"HireDateDelayEnforced\": 0,\n \"HireDateEnforcementModelName\": \"No, new employees accrue hours just like veteran employees\",\n \"HireDateEnforcementModelDesc\": \"Use this enforcement model when you want brand new employees to accrue hours on the same intervals as veteran employees.\"\n },\n {\n \"AccrualPeriodId\": 1,\n \"AccrualIntervalId\": 1,\n \"RolloverRuleId\": 0,\n \"RolloverExpirationRuleId\": null,\n \"AccrualPeriodParams\": \"periodMonth=0&periodDay=1&hireDateDelay=0&hireDateDelayUnits=1\",\n \"AccrualIntervalParams\": \"intervalParams=\",\n \"RolloverRuleParams\": \"rolloverType=0\",\n \"RolloverExpirationRuleParams\": null,\n \"CreateDate\": \"2023-08-24T12:01:36.15\",\n \"LastUpdate\": \"2023-08-24T12:03:11.237\",\n \"MaxAccruedHours\": 0,\n \"MinAccruedHours\": 0,\n \"DefaultAccruedHours\": 40,\n \"AllowNegativeAllocation\": 0,\n \"PolicyId\": 2,\n \"PolicyName\": \"Full Time\",\n \"PolicyDescription\": \"PTO For Full Time Agents\",\n \"PtoClassificationId\": 5,\n \"PtoClassificationName\": \"Sick Day\",\n \"PtoClassificationDescription\": \"Agent Illness\",\n \"AccrualPeriodName\": \"Annual on a Calendar Date\",\n \"AccrualPeriodDescription\": \"The accrued time off in this type of PTO is calculated on an annual basis.\",\n \"AccrualPeriodDescription1\": \"Assembly=WFMSG.Server.ApplicationData,Namespace=WFMSG.Server.ApplicationData,Type=AccrualPtoPeriod\",\n \"AccrualIntervalName\": \"Annual accrual\",\n \"AccrualIntervalDescription\": \"Hours are accrued on an annual basis, for an entire business or calendar year.\",\n \"AccrualPeriodIntervalClasspath\": \"Assembly=WFMSG.Server.ApplicationData,Namespace=WFMSG.Server.ApplicationData,Type=PtoPolicyRuleAdapterForAnnualFixedAnnual\",\n \"AccrualPeriodIntervalControl\": \"pto-rule-configuration-annual-fixed-annual.aspx\",\n \"RolloverRuleName\": \"No rollover hours\",\n \"RolloverRuleDescription\": \"This PTO policy does not allow accrued hours to roll over for this PTO classification.\",\n \"RolloverExpirationRuleName\": null,\n \"RolloverExpirationRuleDescription\": null,\n \"ParticipantAccruals\": 0,\n \"AccrualTypeId\": 1,\n \"PeriodSelectionControlPath\": \"pto-period-selection-annual.aspx#periodSelectionContent\",\n \"HireDateDelayEnforced\": 0,\n \"HireDateEnforcementModelName\": \"No, new employees accrue hours just like veteran employees\",\n \"HireDateEnforcementModelDesc\": \"Use this enforcement model when you want brand new employees to accrue hours on the same intervals as veteran employees.\"\n },\n {\n \"AccrualPeriodId\": 1,\n \"AccrualIntervalId\": 1,\n \"RolloverRuleId\": 1,\n \"RolloverExpirationRuleId\": 1,\n \"AccrualPeriodParams\": \"periodMonth=0&periodDay=1&hireDateDelay=60&hireDateDelayUnits=1\",\n \"AccrualIntervalParams\": \"intervalParams=\",\n \"RolloverRuleParams\": \"rolloverType=1&fixedRolloverHours=20.00\",\n \"RolloverExpirationRuleParams\": null,\n \"CreateDate\": \"2023-08-24T12:01:35.52\",\n \"LastUpdate\": \"2023-08-24T12:04:06.737\",\n \"MaxAccruedHours\": 0,\n \"MinAccruedHours\": 0,\n \"DefaultAccruedHours\": 40,\n \"AllowNegativeAllocation\": 0,\n \"PolicyId\": 2,\n \"PolicyName\": \"Full Time\",\n \"PolicyDescription\": \"PTO For Full Time Agents\",\n \"PtoClassificationId\": 3,\n \"PtoClassificationName\": \"Vacation\",\n \"PtoClassificationDescription\": \"PTO\",\n \"AccrualPeriodName\": \"Annual on a Calendar Date\",\n \"AccrualPeriodDescription\": \"The accrued time off in this type of PTO is calculated on an annual basis.\",\n \"AccrualPeriodDescription1\": \"Assembly=WFMSG.Server.ApplicationData,Namespace=WFMSG.Server.ApplicationData,Type=AccrualPtoPeriod\",\n \"AccrualIntervalName\": \"Annual accrual\",\n \"AccrualIntervalDescription\": \"Hours are accrued on an annual basis, for an entire business or calendar year.\",\n \"AccrualPeriodIntervalClasspath\": \"Assembly=WFMSG.Server.ApplicationData,Namespace=WFMSG.Server.ApplicationData,Type=PtoPolicyRuleAdapterForAnnualFixedAnnual\",\n \"AccrualPeriodIntervalControl\": \"pto-rule-configuration-annual-fixed-annual.aspx\",\n \"RolloverRuleName\": \"Fixed Hours of PTO Rollover\",\n \"RolloverRuleDescription\": \"Specify a fixed number of hours that can be rollod-over from one period to the next.\",\n \"RolloverExpirationRuleName\": \"Hours never expire\",\n \"RolloverExpirationRuleDescription\": \"The rollover hours do not expire.\",\n \"ParticipantAccruals\": 0,\n \"AccrualTypeId\": 2,\n \"PeriodSelectionControlPath\": \"pto-period-selection-annual.aspx#periodSelectionContent\",\n \"HireDateDelayEnforced\": 1,\n \"HireDateEnforcementModelName\": \"Yes, delay accrual hours for new employees but the total accrued hours is unchanged\",\n \"HireDateEnforcementModelDesc\": \"Use this enforcement model when you want to delay the PTO accrual, but when the total of the eligible intervals should be unchanged. \"\n }\n ],\n \"StackTrace\": \"Stack trace here...\"\n}"}],"_postman_id":"1a1287bb-4104-4e0d-9bf3-48daed627163"},{"name":"PtoPolicyClassification","event":[{"listen":"prerequest","script":{"id":"99eb3ec8-867b-4044-891a-b62e072b570e","exec":[""],"type":"text/javascript","packages":{}}},{"listen":"test","script":{"id":"3aab310e-d1ce-4eb8-9434-3e55fa2f96e4","exec":[""],"type":"text/javascript","packages":{}}}],"id":"a855bd9b-e645-41b9-8259-e055e5c12072","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}"}],"body":{"mode":"urlencoded","urlencoded":[{"key":"transactionFlagId","value":"1","type":"text","description":"REQUIRED: 1 = INSERT, 2 = UPDATE, 3 = DELETE, 4 = UPDATE Rollover Settings, 5 = Update Properties, 6 = Update Period Settings, 7 = Generate Accrual Tables, 8 = Generate Accrual Table for select participants, 9 = Validate Accrual Tables, 10 = Validate Accrual Period
\n"},{"key":"policyId","value":"2","type":"text","description":"REQUIRED: Id of the specific PTO policy to use. Use GET PTOPolicy to get a list of all policies.
\n"},{"key":"classificationId","value":"3","type":"text","description":"REQUIRED: Classification ID is the ID of the PTO Classifciation. You can find a list of these with the GET PtoClassification endpoint.
\n"},{"key":"accrualPeriodId","value":"2","type":"text","description":"REQUIRED: The accrualPeriodID. These can be found using GET PtoAccrualScheduleInterval.
\n"},{"key":"accrualIntervalId","value":"1","type":"text","description":"REQUIRED: The PTO Policy interval ID. Use GET PTOPolicyClassification to find available interval IDs to use.
\n"},{"key":"maxAccruedHours","value":"80.0","type":"text","description":"REQUIRED: The MAXIMUM hours that can be accrued in this Policy as a float.
\n"},{"key":"minAccruedHours","value":"1.0","type":"text","description":"REQUIRED: The MINIMUM hours that can be accrued in this Policy as a float.
\n"},{"key":"allowNegativeBalances","value":"true","type":"text","description":"REQUIRED: A boolean value indicating if the agent's balance can go into the negatives.
\n"},{"key":"rolloverRuleId","value":"0","type":"text","description":"REQUIRED: The PTO Rollover Rule ID to use. You can find a list of IDs using GET PTORollover.
\n"},{"key":"rolloverExpirationRuleId","value":"2","type":"text","description":"REQUIRED: The PTO Rollover Expiration Rule to use, referenced by it's integer ID. You can find a valid ID to use with GET PTORolloverExpirationRule.
\n"},{"key":"accrualPeriodParams","value":"1","type":"text","description":"REQUIRED: The accrual period ID to use. A list of accrual intervals can be found using GET PTOPolicy.
\n"},{"key":"accrualIntervalParams","value":"2","type":"text","description":"REQUIRED: The accrualPeriodID. These can be found using GET PtoAccrualScheduleInterval.
\n"},{"key":"rolloverRuleParams","value":"","type":"text","description":"REQUIRED: While typically left NULL, potential rollover rule parameters can be found by examining the AccrualIntervalParams in GET PTOPolicyClassification.
\n"},{"key":"rolloverExpirationRuleParams","value":"1","type":"text","description":"REQUIRED: The PTO Rollover Expiration Rule parameters to use in string format, referenced by it's integer ID. You can find a valid ID to use with GET PTORolloverExpirationRule.
\n"},{"key":"accrualTypeId","value":"1","type":"text","description":"REQUIRED: The PTO Rollover Rule ID to use. You can find a list of IDs using GET PTORollover.
\n"},{"key":"accrualPeriodStartDate","value":"10/1/2024","type":"text","description":"REQUIRED: Defines the start date for the accrual period. Format is YYYY-MM-DD or MM/DD/YYYY
\n"},{"key":"participantId","value":"2","type":"text","description":"REQUIRED: The ID of the specific participant. This is an agent ID and can be found using GET Agent
\n"},{"key":"accrualProviderId","value":"1","type":"text","description":"REQUIRED: The ID of the Accrual Provider. Use GET AccrualProvider to get a list of all providers.
\n"},{"key":"accrualPeriodEndDate","value":"10/31/2024","type":"text","description":"REQUIRED: Defines the end date for the accrual period. Format is YYYY-MM-DD or MM/DD/YYYY
\n"},{"key":"defaultAccruedHours","value":"0.0","type":"text","description":"REQUIRED: The default accured hours for this policy.
\n"},{"key":"maxNegativeBalanceHours","value":"16.0","type":"text","description":"REQUIRED: If a negative balance is allowed; this float determines how many hours over an agent can go.
\n"},{"key":"accrualScheduleId","value":"2","type":"text","description":"REQUIRED: The Accrual Schedule ID. A list of these can be found with GET PtoAccrualScheduleInterval.
\n"},{"key":"hireDateDelayEnforced","value":"1","type":"text","description":"REQUIRED: Determines if a hire date delay is enforced for this PTO policy.
\n"},{"key":"userId","value":"1","type":"text","description":"REQUIRED: AgentID of user changing the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList.
\n"}]},"url":"{{envName}}/api/PtoPolicyClassification","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","PtoPolicyClassification"],"host":["{{envName}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"a855bd9b-e645-41b9-8259-e055e5c12072"},{"name":"WorkingAccrualCalendar","event":[{"listen":"prerequest","script":{"exec":[""],"type":"text/javascript","id":"61bc58c0-8721-4d46-8463-b01d486a5a9d"}},{"listen":"test","script":{"exec":[""],"type":"text/javascript","id":"00ca749a-abbe-4cb1-849b-9621c48c974b"}}],"id":"7e483c37-c951-4d6e-b208-bd745d647a02","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","uuid":"a1207463-b160-440b-8644-06abdd776795"}],"url":"{{envName}}/api/WorkingAccrualCalendar?userId=1","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","WorkingAccrualCalendar"],"host":["{{envName}}"],"query":[{"description":{"content":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList
\n","type":"text/plain"},"key":"userId","value":"1"}],"variable":[]}},"response":[{"id":"f66247a3-3a92-4b2a-a4ca-4f525353e4fb","name":"Working Accrual Calendar","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","type":"text"}],"url":{"raw":"{{envName}}/api/WorkingAccrualCalendar?userId=1","host":["{{envName}}"],"path":["api","WorkingAccrualCalendar"],"query":[{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruFOhLqQWk4GPua9fnkjVveFngWkS5DxcuY="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Thu, 28 Mar 2024 19:49:15 GMT"},{"key":"Content-Length","value":"1586"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": [\n {\n \"WorkingAccrualCalendarId\": 4,\n \"PolicyId\": 2,\n \"ActivityId\": 1,\n \"AccrualPeriod\": \"2024-01-01T00:00:00\",\n \"Comments\": \"FT 2024\",\n \"CreatedBy\": 541,\n \"CreateDate\": \"2023-08-24T12:12:23.487\",\n \"LastUpdate\": \"2023-08-24T12:12:23.487\",\n \"PolicyName\": \"Full Time\",\n \"PolicyDescription\": \"PTO For Full Time Agents\",\n \"ExtendedActivityName\": \"\",\n \"TotalAccruedHours\": 440,\n \"AccrualIntervalsPercent\": 33.33\n },\n {\n \"WorkingAccrualCalendarId\": 5,\n \"PolicyId\": 3,\n \"ActivityId\": 1,\n \"AccrualPeriod\": \"2024-01-01T00:00:00\",\n \"Comments\": \"PT 2024\",\n \"CreatedBy\": 541,\n \"CreateDate\": \"2023-08-24T12:15:14.353\",\n \"LastUpdate\": \"2023-08-24T12:15:14.353\",\n \"PolicyName\": \"Part Time\",\n \"PolicyDescription\": \"PTO for Part Time Agents\",\n \"ExtendedActivityName\": \"\",\n \"TotalAccruedHours\": 208,\n \"AccrualIntervalsPercent\": 100\n },\n {\n \"WorkingAccrualCalendarId\": 2,\n \"PolicyId\": 2,\n \"ActivityId\": 2,\n \"AccrualPeriod\": \"2023-01-01T00:00:00\",\n \"Comments\": \"FT 2023\",\n \"CreatedBy\": 541,\n \"CreateDate\": \"2023-08-24T12:09:11.173\",\n \"LastUpdate\": \"2023-08-24T12:09:11.173\",\n \"PolicyName\": \"Full Time\",\n \"PolicyDescription\": \"PTO For Full Time Agents\",\n \"ExtendedActivityName\": \"Site 1 - Dallas, TX\",\n \"TotalAccruedHours\": 2064,\n \"AccrualIntervalsPercent\": 100\n },\n {\n \"WorkingAccrualCalendarId\": 3,\n \"PolicyId\": 3,\n \"ActivityId\": 1,\n \"AccrualPeriod\": \"2023-01-01T00:00:00\",\n \"Comments\": \"PT 2023\",\n \"CreatedBy\": 541,\n \"CreateDate\": \"2023-08-24T12:11:04.48\",\n \"LastUpdate\": \"2023-08-24T12:11:04.48\",\n \"PolicyName\": \"Part Time\",\n \"PolicyDescription\": \"PTO for Part Time Agents\",\n \"ExtendedActivityName\": \"\",\n \"TotalAccruedHours\": 208,\n \"AccrualIntervalsPercent\": 100\n }\n ],\n \"StackTrace\": \"Stack trace here...\"\n}"}],"_postman_id":"7e483c37-c951-4d6e-b208-bd745d647a02"},{"name":"WorkingAccrualCalendar","event":[{"listen":"prerequest","script":{"id":"adc77b3c-3980-4ab2-8cd9-6cc56ee878d3","exec":[""],"type":"text/javascript","packages":{}}},{"listen":"test","script":{"id":"361872df-6ce9-48b3-914d-83d6b86247dc","exec":[""],"type":"text/javascript","packages":{}}}],"id":"e9b8c32b-d79b-4925-ac47-d992a5be2310","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}"}],"body":{"mode":"urlencoded","urlencoded":[{"key":"transactionFlagId","value":"1","type":"text","description":"REQUIRED: 1 = INSERT, 2 = UPDATE, 3 = DELETE
\n"},{"key":"workingAccrualCalendarId","value":"2","type":"text","description":"REQUIRED: The Id of the working accrual calendar. Use GET WorkingACcrualCaldendar to get a list of calendar IDs.
\n"},{"key":"policyId","value":"2","type":"text","description":"REQUIRED: Id of the specific PTO policy to use. Use GET PTOPolicy to get a list of all policies.
\n"},{"key":"accrualPeriod","value":"10/15/2024","type":"text","description":"REQUIRED: Defines the start date for the accrual period. Format is YYYY-MM-DD or MM/DD/YYYY
\n"},{"key":"comments","value":"Created by API.","type":"text","description":"REQUIRED: The text comments for this PTO Policy Accrual. Any string will be accepted.
\n"},{"key":"activityId","value":"1","type":"text","description":"REQUIRED: ID defining the Activty Level. Use GET Activity to get a full list of all Activities or use 1 in this call to get data from all activity levels.
\n"},{"key":"userId","value":"1","type":"text","description":"REQUIRED: AgentID of user changing the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList
\n"},{"key":"scopeTypeId","value":"1","type":"text","description":"REQUIRED: Defines scope of the report. 1 = Activities, 2 = Supervisors, 3 = GroupMembers, 4 = UserTags, 5 = Individual
\n"},{"key":"scopeId","value":"1","type":"text","description":"REQUIRED: ID relative to the selected scope. For example using Scope Type 5 the Scope ID can be an agent ID such as Agent 777.
\n"},{"key":"ptoClassificationId","value":"4","type":"text","description":"REQUIRED: The PTO Classification ID. This can be found using GET PTOPolicyClassification.
\n"},{"key":"employeeClassificationId","value":"1","type":"text","description":"REQUIRED: The ID of the employee classification to assign to the user. Use GET EmployeeClassification to get a list of all possible classification IDs.
\n"},{"key":"totalPtoHours","value":"8.0","type":"text","description":"REQUIRED: The total number of hours accrued as a float.
\n"},{"key":"participantId","value":"2","type":"text","description":"REQUIRED: The ID of the specific participant. This is an agent ID and can be found using GET Agent
\n"}]},"url":"{{envName}}/api/WorkingAccrualCalendar","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","WorkingAccrualCalendar"],"host":["{{envName}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"e9b8c32b-d79b-4925-ac47-d992a5be2310"},{"name":"WorkingAccrualCalendarNotification","event":[{"listen":"prerequest","script":{"exec":[""],"type":"text/javascript","packages":{},"id":"e79f6a39-3252-4cff-a232-b52afb9db6ea"}},{"listen":"test","script":{"exec":[""],"type":"text/javascript","packages":{},"id":"da950c70-ae21-411d-bcd0-d2e50ec5c84b"}}],"id":"2557f3bc-34ad-4dcd-a40e-89c9d0a97c95","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","uuid":"d6092fc1-b260-4400-b127-f523206a192b"}],"url":"{{envName}}/api/WorkingAccrualCalendarNotification?workingAccrualCalendarId=2&actionFlagId=100&userId=1","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","WorkingAccrualCalendarNotification"],"host":["{{envName}}"],"query":[{"description":{"content":"REQUIRED: The Id of the working accrual calendar. Use GET WorkingACcrualCaldendar to get a list of calendar IDs.
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\"Subject\": null,\n \"Text\": \"#AgentFullName# deleted a single-day time off request from #EventStart# through #EventEnd# for event type #EventType#.\",\n \"Enabled\": true,\n \"IsCustomized\": 0,\n \"ProcessAdapterClasspath\": \"Assembly=WFMSG.Server.ApplicationData,Namespace=WFMSG.Server.ApplicationData,Type=PublishedScheduleNotificationEventPopupRemindersAdapter\",\n \"ActionFlagId\": 100\n },\n {\n \"WorkingAccrualCalendarId\": null,\n \"NotificationChannelId\": 2,\n \"NotificationChannelName\": \"Internal Memos\",\n \"NotificationChannelDescription\": \"Notifies the recipient of the event via internal memo system.\",\n \"NotificationChannelIcon\": \"~/Images/metro/64x64/Note-Memo-01.png\",\n \"Subject\": \"PTO Request Deleted: #EventType#\",\n \"Text\": \"#AgentFullName# deleted a single-day time off request from #EventStart# through #EventEnd# for event type #EventType#.\",\n \"Enabled\": true,\n \"IsCustomized\": 0,\n \"ProcessAdapterClasspath\": \"Assembly=WFMSG.Server.ApplicationData,Namespace=WFMSG.Server.ApplicationData,Type=PublishedScheduleNotificationEventMemoAdapter\",\n \"ActionFlagId\": 100\n },\n {\n \"WorkingAccrualCalendarId\": null,\n \"NotificationChannelId\": 3,\n \"NotificationChannelName\": \"SMS / Text Messaging\",\n \"NotificationChannelDescription\": \"Notify recipient of the event via text message.\",\n \"NotificationChannelIcon\": \"~/Images/metro/64x64/Messages.png\",\n \"Subject\": null,\n \"Text\": \"#AgentFullName# deleted a single-day time off request from #EventStart# through #EventEnd# for event type #EventType#.\",\n \"Enabled\": true,\n \"IsCustomized\": 0,\n \"ProcessAdapterClasspath\": \"Assembly=WFMSG.Server.ApplicationData,Namespace=WFMSG.Server.ApplicationData,Type=PublishedScheduleNotificationEventSMSAdapter\",\n \"ActionFlagId\": 100\n },\n {\n \"WorkingAccrualCalendarId\": null,\n \"NotificationChannelId\": 4,\n \"NotificationChannelName\": \"External Email Gateway\",\n \"NotificationChannelDescription\": \"Send the recipient an email to one or more configured addresses.\",\n \"NotificationChannelIcon\": \"~/Images/metro/64x64/Mail.png\",\n \"Subject\": \"PTO Request Deleted: #EventType#\",\n \"Text\": \"#AgentFullName# deleted a single-day time off request from #EventStart# through #EventEnd# for event type #EventType#.\",\n \"Enabled\": true,\n \"IsCustomized\": 0,\n \"ProcessAdapterClasspath\": \"Assembly=WFMSG.Server.ApplicationData,Namespace=WFMSG.Server.ApplicationData,Type=PublishedScheduleNotificationEventEmailAdapter\",\n \"ActionFlagId\": 100\n },\n {\n \"WorkingAccrualCalendarId\": null,\n \"NotificationChannelId\": 6,\n \"NotificationChannelName\": \"Community Everywhere Mobile Feed\",\n \"NotificationChannelDescription\": \"Send interactive notifications via native Android and iOS mobile applications.\",\n \"NotificationChannelIcon\": \"~/Images/metro/64x64/mobile-phone.png\",\n \"Subject\": \"PTO Request Deleted: #EventType#\",\n \"Text\": \"#AgentFullName# deleted a single-day time off request from #EventStart# through #EventEnd# for event type #EventType#.\",\n \"Enabled\": true,\n \"IsCustomized\": 0,\n \"ProcessAdapterClasspath\": \"Assembly=WFMSG.Server.ApplicationData,Namespace=WFMSG.Server.ApplicationData,Type=PublishedScheduleNotificationEventMobileApplicationAdapter\",\n \"ActionFlagId\": 100\n },\n {\n \"WorkingAccrualCalendarId\": null,\n \"NotificationChannelId\": 7,\n \"NotificationChannelName\": \"Mobile Push\",\n \"NotificationChannelDescription\": \"Notify recipient of the event via a push message to the Community Everywhere mobile app.\",\n \"NotificationChannelIcon\": \"~/Images/metro/64x64/Push.png\",\n \"Subject\": \"PTO Request Deleted: #EventType#\",\n \"Text\": \"#AgentFullName# deleted a single-day time off request from #EventStart# through #EventEnd# for event type #EventType#.\",\n \"Enabled\": true,\n \"IsCustomized\": 0,\n \"ProcessAdapterClasspath\": \"Assembly=WFMSG.Server.ApplicationData,Namespace=WFMSG.Server.ApplicationData,Type=PublishedScheduleNotificationEventPushAdapter\",\n \"ActionFlagId\": 100\n },\n {\n \"WorkingAccrualCalendarId\": null,\n \"NotificationChannelId\": 8,\n \"NotificationChannelName\": \"Microsoft Teams\",\n \"NotificationChannelDescription\": \"Send interactive notifications via Microsoft Teams\",\n \"NotificationChannelIcon\": \"~/Images/Icons/g/64/teams64x64.png\",\n \"Subject\": \"PTO Request Deleted: #EventType#\",\n \"Text\": \"#AgentFullName# deleted a single-day time off request from #EventStart# through #EventEnd# for event type #EventType#.\",\n \"Enabled\": true,\n \"IsCustomized\": 0,\n \"ProcessAdapterClasspath\": \"Assembly=WFMSG.Server.ApplicationData,Namespace=WFMSG.Server.ApplicationData,Type=PublishedScheduleNotificationEventTeamsAdapter\",\n \"ActionFlagId\": 100\n },\n {\n \"WorkingAccrualCalendarId\": null,\n \"NotificationChannelId\": 9,\n \"NotificationChannelName\": \"Slack\",\n \"NotificationChannelDescription\": \"Send interactive notifications via Slack\",\n \"NotificationChannelIcon\": \"~/Images/Icons/g/64/slack64x64.png\",\n \"Subject\": \"PTO Request Deleted: #EventType#\",\n \"Text\": \"#AgentFullName# deleted a single-day time off request from #EventStart# through #EventEnd# for event type #EventType#.\",\n \"Enabled\": true,\n \"IsCustomized\": 0,\n \"ProcessAdapterClasspath\": \"Assembly=WFMSG.Server.ApplicationData,Namespace=WFMSG.Server.ApplicationData,Type=PublishedScheduleNotificationEventSlackAdapter\",\n \"ActionFlagId\": 100\n },\n {\n \"WorkingAccrualCalendarId\": null,\n \"NotificationChannelId\": 10,\n \"NotificationChannelName\": \"WebEx\",\n \"NotificationChannelDescription\": \"Send interactive notifications via Webex\",\n \"NotificationChannelIcon\": \"~/Images/Icons/g/64/webex64x64.png\",\n \"Subject\": \"PTO Request Deleted: #EventType#\",\n \"Text\": \"#AgentFullName# deleted a single-day time off request from #EventStart# through #EventEnd# for event type #EventType#.\",\n \"Enabled\": false,\n \"IsCustomized\": 0,\n \"ProcessAdapterClasspath\": \"Assembly=WFMSG.Server.ApplicationData,Namespace=WFMSG.Server.ApplicationData,Type=PublishedScheduleNotificationEventWebexAdapter\",\n \"ActionFlagId\": 100\n }\n ],\n \"StackTrace\": \"Stack trace here...\"\n}"}],"_postman_id":"2557f3bc-34ad-4dcd-a40e-89c9d0a97c95"},{"name":"WorkingAccrualCalendarNotification","event":[{"listen":"prerequest","script":{"id":"41eeca4b-aa07-4ce0-845e-dcc821c1a392","exec":[""],"type":"text/javascript","packages":{}}},{"listen":"test","script":{"id":"43839abe-8687-4e3e-bdbb-83f207365c0d","exec":[""],"type":"text/javascript","packages":{}}}],"id":"13182a1c-2585-48c5-b032-6abf3539ecd4","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}"}],"body":{"mode":"urlencoded","urlencoded":[{"key":"transactionFlagId","value":"1","type":"text","description":"REQUIRED: 1 = INSERT, 2 = UPDATE, 3 = DELETE
\n"},{"key":"workingAccrualCalendarId","value":"2","type":"text","description":"REQUIRED: The Id of the working accrual calendar. Use GET WorkingACcrualCaldendar to get a list of calendar IDs.
\n"},{"key":"actionFlagId","value":"100","type":"text","description":"REQUIRED: The action flag of the Notification Event. Use GET NotificationEvent endpoint to get a list of events and their actionIDs.
\n"},{"key":"notificationChannelId","value":"1","type":"text","description":"REQUIRED: The notificationChannelID helps to determine which type of notification you're looking to list. While this parameter is required, the value can be blank/NULL to return a list of all notification channels. To get a full list of notification channel IDs, use the GET NotificationChannelList endpoint.
\n"},{"key":"userId","value":"1","type":"text","description":"REQUIRED: AgentID of user changing the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList
\n"}]},"url":"{{envName}}/api/WorkingAccrualCalendarNotification","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","WorkingAccrualCalendarNotification"],"host":["{{envName}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"13182a1c-2585-48c5-b032-6abf3539ecd4"},{"name":"PtoPolicyParticipant","event":[{"listen":"prerequest","script":{"exec":[""],"type":"text/javascript","id":"2ab5e86e-6518-4128-8cf4-bdfdbfed024d"}},{"listen":"test","script":{"exec":[""],"type":"text/javascript","id":"e2026515-1864-482c-b7e0-78e8f8e3c089"}}],"id":"3c9964ed-43d8-4924-b1aa-53438ffd7b84","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","uuid":"9364ddcc-6a3b-454d-a030-c3c8ebc04810"}],"url":"{{envName}}/api/PtoPolicyParticipant?policyId=2&userId=1","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","PtoPolicyParticipant"],"host":["{{envName}}"],"query":[{"description":{"content":"REQUIRED: The ID of the PTO Policy you want the participants from.
\n","type":"text/plain"},"key":"policyId","value":"2"},{"description":{"content":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList
\n","type":"text/plain"},"key":"userId","value":"1"}],"variable":[]}},"response":[{"id":"6ad46996-a927-4775-9905-4008ce6fb929","name":"Full Time","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","type":"text"}],"url":{"raw":"{{envName}}/api/PtoPolicyParticipant?policyId=2&userId=1","host":["{{envName}}"],"path":["api","PtoPolicyParticipant"],"query":[{"key":"policyId","value":"2","description":"REQUIRED: The ID of the PTO Policy you want the participants from."},{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruFOhLqQWk4GPkgHmterLs2jeklIsA5MT88="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Mon, 25 Mar 2024 17:38:16 GMT"},{"key":"Content-Length","value":"26360"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": [\n {\n \"AgentId\": 278,\n \"FullName\": \"Areheart, Sam \",\n \"hire_date\": \"2016-07-11T00:00:00\",\n \"email_address\": null,\n \"Column1\": \"Agent\",\n \"name\": \"Site 1 - Dallas, TX\",\n \"first_name\": \"Sam\",\n \"supervisor_id\": 298,\n \"Column2\": 0,\n \"tiebreaker\": 0,\n \"title\": \"Sales/Service Rep\",\n \"sa_role_id\": 100,\n \"IsActiveNow\": 1,\n \"CurrentRAP\": null\n },\n {\n \"AgentId\": 156,\n \"FullName\": \"Azzarito, Deborah \",\n \"hire_date\": \"2015-09-21T00:00:00\",\n \"email_address\": null,\n \"Column1\": \"Agent\",\n \"name\": \"Site 1 - Dallas, TX\",\n \"first_name\": \"Deborah\",\n \"supervisor_id\": 153,\n \"Column2\": 0,\n \"tiebreaker\": 0,\n \"title\": \"Sales/Service Rep\",\n \"sa_role_id\": 100,\n \"IsActiveNow\": 1,\n \"CurrentRAP\": null\n },\n {\n \"AgentId\": 453,\n \"FullName\": \"Badgett, Gregory \",\n \"hire_date\": \"2017-06-12T00:00:00\",\n \"email_address\": null,\n \"Column1\": \"Agent\",\n \"name\": \"Site 1 - Dallas, TX\",\n \"first_name\": \"Gregory\",\n \"supervisor_id\": 298,\n \"Column2\": 0,\n \"tiebreaker\": 0,\n \"title\": \"Sales/Service Rep\",\n \"sa_role_id\": 100,\n \"IsActiveNow\": 1,\n \"CurrentRAP\": null\n },\n {\n \"AgentId\": 451,\n \"FullName\": \"Barton, Jean \",\n \"hire_date\": \"2017-06-12T00:00:00\",\n \"email_address\": null,\n \"Column1\": \"Agent\",\n \"name\": \"Site 1 - Dallas, TX\",\n \"first_name\": \"Jean\",\n \"supervisor_id\": 541,\n \"Column2\": 0,\n \"tiebreaker\": 0,\n \"title\": \"Sales/Service Rep\",\n \"sa_role_id\": 100,\n \"IsActiveNow\": 1,\n \"CurrentRAP\": null\n },\n {\n \"AgentId\": 479,\n \"FullName\": \"Bickley, Sharon \",\n \"hire_date\": \"2017-07-10T00:00:00\",\n \"email_address\": null,\n \"Column1\": \"Agent\",\n \"name\": \"Site 1 - Dallas, TX\",\n \"first_name\": \"Sharon\",\n \"supervisor_id\": 298,\n \"Column2\": 0,\n \"tiebreaker\": 0,\n \"title\": \"Sales/Service Rep\",\n \"sa_role_id\": 100,\n \"IsActiveNow\": 1,\n \"CurrentRAP\": null\n },\n {\n \"AgentId\": 411,\n \"FullName\": \"Bixler, Lyon \",\n \"hire_date\": \"2017-05-15T00:00:00\",\n \"email_address\": null,\n \"Column1\": \"Agent\",\n \"name\": \"Site 2 - Nashville, TN\",\n \"first_name\": \"Lyon\",\n \"supervisor_id\": 444,\n \"Column2\": 0,\n \"tiebreaker\": 0,\n \"title\": \"Sales/Service Rep\",\n \"sa_role_id\": 100,\n \"IsActiveNow\": 1,\n \"CurrentRAP\": null\n },\n {\n \"AgentId\": 27,\n \"FullName\": \"Blakely, Latrice \",\n \"hire_date\": \"2014-12-01T00:00:00\",\n \"email_address\": null,\n \"Column1\": \"Agent\",\n \"name\": \"Site 1 - Dallas, TX\",\n \"first_name\": \"Latrice\",\n \"supervisor_id\": 541,\n \"Column2\": 0,\n \"tiebreaker\": 0,\n \"title\": \"Sales/Service Rep\",\n \"sa_role_id\": 100,\n \"IsActiveNow\": 1,\n \"CurrentRAP\": null\n },\n {\n \"AgentId\": 467,\n \"FullName\": \"Brown, Chanell \",\n \"hire_date\": \"2017-06-12T00:00:00\",\n \"email_address\": null,\n \"Column1\": \"Agent\",\n \"name\": \"Site 1 - 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Dallas, TX\",\n \"first_name\": \"Randy\",\n \"supervisor_id\": 126,\n \"Column2\": 0,\n \"tiebreaker\": 0,\n \"title\": \"Sales/Service Rep\",\n \"sa_role_id\": 100,\n \"IsActiveNow\": 1,\n \"CurrentRAP\": null\n },\n {\n \"AgentId\": 307,\n \"FullName\": \"Carlisle, Kevin \",\n \"hire_date\": \"2016-09-19T00:00:00\",\n \"email_address\": null,\n \"Column1\": \"Agent\",\n \"name\": \"Site 2 - Nashville, TN\",\n \"first_name\": \"Kevin\",\n \"supervisor_id\": 328,\n \"Column2\": 0,\n \"tiebreaker\": 0,\n \"title\": \"Sales/Service Rep\",\n \"sa_role_id\": 100,\n \"IsActiveNow\": 1,\n \"CurrentRAP\": null\n },\n {\n \"AgentId\": 387,\n \"FullName\": \"Cassleman, Sherry \",\n \"hire_date\": \"2017-03-13T00:00:00\",\n \"email_address\": null,\n \"Column1\": \"Agent\",\n \"name\": \"Site 1 - Dallas, TX\",\n \"first_name\": \"Sherry\",\n \"supervisor_id\": 182,\n \"Column2\": 0,\n \"tiebreaker\": 0,\n \"title\": \"Sales/Service Rep\",\n \"sa_role_id\": 100,\n \"IsActiveNow\": 1,\n \"CurrentRAP\": null\n },\n {\n \"AgentId\": 371,\n \"FullName\": \"Cathy, Kelly \",\n \"hire_date\": \"2017-02-20T00:00:00\",\n \"email_address\": null,\n \"Column1\": \"Agent\",\n \"name\": \"Site 1 - Dallas, TX\",\n \"first_name\": \"Kelly\",\n \"supervisor_id\": 541,\n \"Column2\": 0,\n \"tiebreaker\": 0,\n \"title\": \"sales/Service Rep\",\n \"sa_role_id\": 100,\n \"IsActiveNow\": 1,\n \"CurrentRAP\": null\n },\n {\n \"AgentId\": 426,\n \"FullName\": \"Correa, Maria \",\n \"hire_date\": \"2017-05-15T00:00:00\",\n \"email_address\": \"tcotharin\",\n \"Column1\": \"Agent\",\n \"name\": \"Site 2 - Nashville, TN\",\n \"first_name\": \"Maria\",\n \"supervisor_id\": 444,\n \"Column2\": 0,\n \"tiebreaker\": 0,\n \"title\": \"Sales/Service Rep\",\n \"sa_role_id\": 100,\n \"IsActiveNow\": 1,\n \"CurrentRAP\": null\n },\n {\n \"AgentId\": 306,\n \"FullName\": \"Crislip, Traci \",\n \"hire_date\": \"2016-09-19T00:00:00\",\n \"email_address\": null,\n \"Column1\": \"Agent\",\n \"name\": \"Site 1 - Dallas, TX\",\n \"first_name\": \"Traci\",\n \"supervisor_id\": 126,\n \"Column2\": 0,\n \"tiebreaker\": 0,\n \"title\": \"Sales/Service Rep\",\n \"sa_role_id\": 100,\n \"IsActiveNow\": 1,\n \"CurrentRAP\": null\n },\n {\n \"AgentId\": 332,\n \"FullName\": \"Dolinger, Joel \",\n \"hire_date\": \"2016-11-14T00:00:00\",\n \"email_address\": null,\n \"Column1\": \"Agent\",\n \"name\": \"Site 2 - 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\n","type":"text/plain"},"key":"userId","value":"1"},{"description":{"content":"OPTIONAL: The timezone ID for the specific user. Use GET Timezone to get a list of all timezone IDs.
\n","type":"text/plain"},"key":"userTimeZoneId","value":""}],"variable":[]}},"response":[{"id":"d8c7d2be-ded9-4e3f-b542-53c8717b1c6c","name":"TimeOffRequest","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}"}],"url":{"raw":"{{envName}}/api/TimeOffRequest?timeOffRequestId=1&userId=1&userTimeZoneId=","host":["{{envName}}"],"path":["api","TimeOffRequest"],"query":[{"key":"timeOffRequestId","value":"1","description":"REQUIRED: The ID of the specific time off request."},{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList"},{"key":"userTimeZoneId","value":"","description":"OPTIONAL: The timezone ID for the specific user. Use GET Timezone to get a list of all timezone IDs."}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruHNA0VBRQ2bZ1F4xKsFs0zwefswog1ejec="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Wed, 08 May 2024 18:32:49 GMT"},{"key":"Content-Length","value":"733"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": {\n \"StartDate\": \"2023-08-21T00:00:00\",\n \"TimeOffRequestId\": 1,\n \"CreateDate\": \"2023-08-21T14:43:55.737\",\n \"EndDate\": \"2023-08-21T00:00:00\",\n \"Comments\": \"Test \",\n \"Duration\": 8,\n \"StartTime\": \"2023-08-21T00:00:00\",\n \"ReviewStatus\": 2,\n \"FullName\": \"McBride, Natasha \",\n \"AgentId\": 449,\n \"EndTime\": \"2023-08-21T08:00:00\",\n \"ReviewStatusName\": \"Pending\",\n \"IsConjoinedForApproval\": true,\n \"ProcessDate\": \"2023-08-21T19:43:55.97\",\n \"TimeZoneId\": 20,\n \"EventTypeName\": \"PTO\",\n \"EventTypeId\": 4,\n \"LastUpdate\": \"2023-08-21T14:43:55.737\",\n \"ProcessUserId\": 449,\n \"IsProcessed\": true,\n \"IsAllDay\": true,\n \"UserTimeZoneId\": null,\n \"IsPartiallyReviwewed\": false,\n \"TotalDuration\": 8,\n \"SourceCulture\": null,\n \"UserId\": 1\n },\n \"StackTrace\": \"Stack trace here...\"\n}"}],"_postman_id":"8d0552bb-d2bb-4b78-897f-37bfd5623afa"},{"name":"TimeOffRequest","event":[{"listen":"prerequest","script":{"id":"48eb8f15-afcf-4305-bd8a-7095dd75bb9d","exec":[""],"type":"text/javascript","packages":{}}},{"listen":"test","script":{"id":"dfb4dd40-399a-4df6-a9b4-dbe15d40c124","exec":[""],"type":"text/javascript","packages":{}}}],"id":"c432909d-b0ec-4b16-a8bc-05e60b598568","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}"}],"body":{"mode":"urlencoded","urlencoded":[{"key":"transactionFlagId","value":"1","type":"text","description":"REQUIRED: 1 = INSERT, 2 = UPDATE, 3 = DELETE, 4 = Approve, 5 = Deny, 6 = Pending
\n"},{"key":"timeOffRequestId","value":"1","type":"text","description":"REQUIRED: The ID of the specific time off request.
\n","disabled":true},{"key":"agentId","value":"278","type":"text","description":"REQUIRED on INSERT: The ID of the Agent whose schedule needs the time off. AgentIDs can be found in GET Agent or GET AgentList
\n"},{"key":"startDate","value":"8/19/2024","type":"text","description":"REQUIRED: Defines the start date for the time off request. Format is YYYY-MM-DD or MM/DD/YYYY
\n"},{"key":"startTime","value":"8:00:00 AM","type":"text","description":"REQUIRED: Defines the start time for the time off request.
\n"},{"key":"endDate","value":"8/22/2024","type":"text","description":"REQUIRED: Defines the end date for the time off request. Format is YYYY-MM-DD or MM/DD/YYYY
\n"},{"key":"duration","value":"32","type":"text","description":"REQUIRED: The duration value in minutes. The field type is float.
\n"},{"key":"comments","value":"Requesting off for family in town.","type":"text","description":"REQUIRED: This text field is for any comments related to the time off request.
\n"},{"key":"timeZoneId","value":"","type":"text","description":"REQUIRED: Timezone code in which to format the data. Expects integer value or null. Find TimezoneIDs with GET TimeZone.
\n"},{"key":"isConjoinedForApproval","value":"FALSE","type":"text","description":"REQUIRED: This field expects a true/false value. If set to true, then ALL days of the request must be approved at once. If FALSE, some days may be approved while others are not.
\n"},{"key":"eventTypeId","value":"4","type":"text","description":"REQUIRED: The Event Type associated with the request. This will use the EventType ID. Use GET EventType for a full list of event type IDs. Accepts NULL/blank value.
\n"},{"key":"userId","value":"1","type":"text","description":"REQUIRED: AgentID of user making the change; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList
\n"},{"key":"isAllDay","value":"TRUE","type":"text","description":"REQUIRED: This true/false value determines if the time off request is for the entire work day. On multi day requests this should be true.
\n"},{"key":"eventReviewStatusId","value":"","type":"text","description":"REQUIRED: This value determines if time off request's approval status. 0 = denied, 1 = approved, 2 = pending. NULL value will result in pending status by default.
\n"}]},"url":"{{envName}}/api/TimeOffRequest","description":"When POSTing to the TimeOffRequest endpoint you will first need to set the transactionFlagId column to match the transaction you want to perform. After a Time Off Request is created aTimeOffRequestID will be returned. This ID can be used for futher updates or approving/denying the event in the future. You can use the GET version of this TimeOffRequest endpoint to get a list of existing requests as well.
\nWhen using the UPDATE transaction you can include other parameters from the INSERT list below, however the ones listed are the only required.
\nNOTE: userID is required for all requests.
\n1 = INSERT
\n2 = UPDATE
\n3 = DELETE
\nFor each of the above transaction types there are different parameters required. Below is a list of which parameters are required for each of the transaction types.
\nINSERT:
\n- \n
agentId
\n \nstartDate
\n \nstartTime
\n \nendDate
\n \nduration
\n \ncomments
\n \ntimeZoneId
\n \nisConjoinedForApproval
\n \neventTypeId
\n \nuserId
\n \nisAllDay
\n \neventReviewStatusId (If this parameter is left NULL the the status of the request will default to pending).
\n \n
UPDATE:
\n- \n
timeOffRequestId
\n \neventTypeId
\n \nagentId
\n \ncomments
\n \n
DELETE:
\n- \n
timeOffRequestId
\n \nuserId
\n \n
REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList
\n","type":"text/plain"},"key":"userId","value":"1"},{"description":{"content":"REQUIRED: This parameter defines the localizations settings to use. Use en or leave blank/null.
\n","type":"text/plain"},"key":"sourceCulture","value":"en"},{"description":{"content":"OPTIONAL: The specific ID of teh time off rule source. You can leave this blank to get a list of all possible IDs.
\n","type":"text/plain"},"key":"timeOffRuleSourceId","value":""},{"description":{"content":"OPTIONAL: This field allows you to filter the results by their visibility. Accepts true/false or blank/null.
\n","type":"text/plain"},"key":"visible","value":""}],"variable":[]}},"response":[{"id":"267de1b5-2300-4a13-973a-8bd498bc73ed","name":"TimeOffRuleSources","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}"}],"url":{"raw":"{{envName}}/api/TimeOffRuleSources?userId=1&sourceCulture=en&timeOffRuleSourceId=&visible=","host":["{{envName}}"],"path":["api","TimeOffRuleSources"],"query":[{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList"},{"key":"sourceCulture","value":"en","description":"REQUIRED: This parameter defines the localizations settings to use. Use en or leave blank/null."},{"key":"timeOffRuleSourceId","value":"","description":"OPTIONAL: The specific ID of teh time off rule source. You can leave this blank to get a list of all possible IDs. "},{"key":"visible","value":"","description":"OPTIONAL: This field allows you to filter the results by their visibility. Accepts true/false or blank/null."}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruHNA0VBRQ2bZ7wRRAQL19Ommb2h+c68RFQ="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Wed, 08 May 2024 18:35:23 GMT"},{"key":"Content-Length","value":"1717"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": [\n {\n \"TimeoffRuleSourceId\": 1,\n \"Name\": \"Legacy AutoApprove Rules\",\n \"Description\": \"To automatically enforce time off rules for this person, use the rules defined under the classic AutoApprove function.\",\n \"ClassPath\": \"Assembly=WFMSG.Server.ApplicationData,Namespace=WFMSG.Server.ApplicationData,Type=LegacyAutoApproveRuleSourceFetchAdapter\",\n \"Visible\": true,\n \"IsDefault\": true,\n \"CreateDate\": \"2020-06-25T00:00:00\"\n },\n {\n \"TimeoffRuleSourceId\": 3,\n \"Name\": \"PTO Calendar Bid Round Rules\",\n \"Description\": \"Use the rules defined in a PTO calendar partition, but with the extra bid round validators in place.\",\n \"ClassPath\": \"Assembly=WFMSG.Server.ApplicationData,Namespace=WFMSG.Server.ApplicationData,Type=CalendarPartitionBidRoundRuleSourceFetchAdapter\",\n \"Visible\": false,\n \"IsDefault\": false,\n \"CreateDate\": \"2021-01-19T00:00:00\"\n },\n {\n \"TimeoffRuleSourceId\": 2,\n \"Name\": \"PTO Calendar Partition Rules\",\n \"Description\": \"Use the rules defined within a PTO calendar partition for this person to enforce time off rules.\",\n \"ClassPath\": \"Assembly=WFMSG.Server.ApplicationData,Namespace=WFMSG.Server.ApplicationData,Type=CalendarPartitionRuleSourceFetchAdapter\",\n \"Visible\": true,\n \"IsDefault\": false,\n \"CreateDate\": \"2020-06-25T00:00:00\"\n },\n {\n \"TimeoffRuleSourceId\": 5,\n \"Name\": \"Waitlist Queue Rules for Calendar Partition Rules\",\n \"Description\": \"Use the rules defined to re-evaluate time off requests saved in the waitlist queue originating from PTO caledar partition rules.\",\n \"ClassPath\": \"Assembly=WFMSG.Server.ApplicationData,Namespace=WFMSG.Server.ApplicationData,Type=WaitlistQueueRuleSourceCalendarPartitionFetchAdapter\",\n \"Visible\": false,\n \"IsDefault\": false,\n \"CreateDate\": \"2021-07-29T00:00:00\"\n }\n ],\n \"StackTrace\": \"Stack trace here...\"\n}"}],"_postman_id":"1c680910-2e36-4d2c-a4a8-de765eec3dd9"},{"name":"TimeOffValidationServer","event":[{"listen":"prerequest","script":{"exec":[""],"type":"text/javascript","packages":{},"id":"ce91d009-0e9a-48f5-af4e-ec52cc69c8fe"}},{"listen":"test","script":{"exec":[""],"type":"text/javascript","packages":{},"id":"a1659eb6-1023-452d-b7df-e54c570cfa51"}}],"id":"a7d5b6e0-3d02-418b-96cf-0dd12b2cf378","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","uuid":"a9de79cc-2790-4b61-b062-1935cf5c0248"}],"url":"{{envName}}/api/TimeOffValidationServer?taskId=685&userId=1","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","TimeOffValidationServer"],"host":["{{envName}}"],"query":[{"description":{"content":"REQUIRED: The ID of the task to look up. The taskIDs can be found using GET ScheduleTaskStatusList.
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\n","type":"text/plain"},"key":"userId","value":"1"}],"variable":[]}},"response":[{"id":"ce4bdcc6-d487-42b4-becf-1b7e2dfc2eb3","name":"Bid Round Response Validation Server","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","type":"text"}],"url":{"raw":"{{envName}}/api/BidRoundResponseValidationServer?taskId=687&userId=1","host":["{{envName}}"],"path":["api","BidRoundResponseValidationServer"],"query":[{"key":"taskId","value":"687","description":"REQUIRED: The ID of the task to look up. The taskIDs can be found using GET ScheduleTaskStatusList. "},{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes."}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruEq3qgRQGopcIg++TlgZwROe+A8yvq68bU="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Mon, 29 Apr 2024 18:26:13 GMT"},{"key":"Content-Length","value":"507"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": {\n \"OverallTaskStatus\": {\n \"BidRoundResponseValidationTaskId\": 687,\n \"ConjoinEvents\": true,\n \"RuntimeValidationResult\": 1,\n \"RuntimeValidationRequest\": null,\n \"TimeOffRequestTypeId\": null,\n \"BidRoundResponseId\": null,\n \"RuntimeState\": 3,\n \"RuntimeStateName\": \"Success\",\n \"BidRoundParticipantId\": 8,\n \"ParticipantId\": 451,\n \"BidRoundId\": 3,\n \"SourceCulture\": null,\n \"UserId\": 1\n },\n \"SummaryResults\": [],\n \"BlockSummaryResults\": [],\n \"BidRoundValidationSummary\": []\n },\n \"StackTrace\": \"Stack trace here...\"\n}"}],"_postman_id":"19a26723-e983-42e9-810b-95da3fa1f03b"}],"id":"9d560f28-48fe-4e4a-b269-2be5ab7b7d8c","description":"The Time Off endpoints cover PTO, agent restricted activity periods, accrual data, and all things time off within CommunityWFM.
\nCommon endpoints include:
\n- \n
- \n \n
- \n \n
- \n \n
- \n \n
REQUIRED: This true/false valued column determines if only logged on users should be included in the results.
\n","type":"text/plain"},"key":"showLoggedOnOnly","value":"False"},{"description":{"content":"REQUIRED: Determines if results are sorted by 1.) Agent Name or 2.) logon time.
\n","type":"text/plain"},"key":"sortOption","value":"2"},{"description":{"content":"REQUIRED: The agent name in text format. Can use either first name, last name, or last, first.
\n","type":"text/plain"},"key":"nameFilter","value":""},{"description":{"content":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList
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null,\n \"LoginDuration\": null,\n \"SiteName\": \"1- Dallas, TX\"\n },\n {\n \"AgentId\": 27,\n \"AgentName\": \"Blakely, Latrice \",\n \"LoginId\": \"lblakely\",\n \"HireDate\": \"2014-12-01T00:00:00\",\n \"EmailAddress\": null,\n \"RoleId\": 100,\n \"RoleName\": \"Agent\",\n \"EmployeeId\": \"LNB21249\",\n \"Title\": \"Sales/Service Rep\",\n \"LoginTime\": null,\n \"LoginDuration\": null,\n \"SiteName\": \"1- Dallas, TX\"\n },\n {\n \"AgentId\": 467,\n \"AgentName\": \"Brown, Chanell \",\n \"LoginId\": \"cbrown\",\n \"HireDate\": \"2017-06-12T00:00:00\",\n \"EmailAddress\": null,\n \"RoleId\": 100,\n \"RoleName\": \"Agent\",\n \"EmployeeId\": \"cab17889\",\n \"Title\": \"Sales/Service Rep\",\n \"LoginTime\": null,\n \"LoginDuration\": null,\n \"SiteName\": \"1- Dallas, TX\"\n },\n {\n \"AgentId\": 537,\n \"AgentName\": \"Brown, Matt \",\n \"LoginId\": \"mbrown\",\n \"HireDate\": \"2020-07-01T00:00:00\",\n \"EmailAddress\": null,\n \"RoleId\": 400,\n \"RoleName\": \"Administrator\",\n \"EmployeeId\": null,\n \"Title\": null,\n \"LoginTime\": null,\n \"LoginDuration\": null,\n \"SiteName\": \"1- Dallas, TX\"\n },\n {\n \"AgentId\": 263,\n \"AgentName\": \"Brunson, David \",\n \"LoginId\": \"dbrunson\",\n \"HireDate\": \"2016-06-23T00:00:00\",\n \"EmailAddress\": null,\n \"RoleId\": 100,\n \"RoleName\": \"Agent\",\n \"EmployeeId\": \"dbrunson\",\n \"Title\": \"Sales/Service Rep\",\n \"LoginTime\": null,\n \"LoginDuration\": null,\n \"SiteName\": \"2 - Nashville, TN\"\n },\n {\n \"AgentId\": 402,\n \"AgentName\": \"Burns, Barbara \",\n \"LoginId\": \"bburns\",\n \"HireDate\": \"2017-04-10T00:00:00\",\n \"EmailAddress\": null,\n \"RoleId\": 100,\n \"RoleName\": \"Agent\",\n \"EmployeeId\": \"BBurns\",\n \"Title\": \"Sales/Service Rep\",\n \"LoginTime\": null,\n \"LoginDuration\": null,\n \"SiteName\": \"1- Dallas, TX\"\n },\n {\n \"AgentId\": 391,\n \"AgentName\": \"Carabo, Randy \",\n \"LoginId\": \"rcarabo\",\n \"HireDate\": \"2017-03-13T00:00:00\",\n \"EmailAddress\": null,\n \"RoleId\": 100,\n \"RoleName\": \"Agent\",\n \"EmployeeId\": \"rcarabo\",\n \"Title\": \"Sales/Service Rep\",\n \"LoginTime\": null,\n \"LoginDuration\": null,\n \"SiteName\": \"1- Dallas, TX\"\n },\n {\n \"AgentId\": 307,\n \"AgentName\": \"Carlisle, Kevin \",\n \"LoginId\": \"kcarlisle\",\n \"HireDate\": \"2016-09-19T00:00:00\",\n \"EmailAddress\": null,\n \"RoleId\": 100,\n \"RoleName\": \"Agent\",\n \"EmployeeId\": \"kcarlisle\",\n \"Title\": \"Sales/Service Rep\",\n \"LoginTime\": null,\n \"LoginDuration\": null,\n \"SiteName\": \"2 - Nashville, TN\"\n },\n {\n \"AgentId\": 387,\n \"AgentName\": \"Cassleman, Sherry \",\n \"LoginId\": \"scassleman\",\n \"HireDate\": \"2017-03-13T00:00:00\",\n \"EmailAddress\": null,\n \"RoleId\": 100,\n \"RoleName\": \"Agent\",\n \"EmployeeId\": \"sfc17890\",\n \"Title\": \"Sales/Service Rep\",\n \"LoginTime\": null,\n \"LoginDuration\": null,\n \"SiteName\": \"1- Dallas, TX\"\n },\n {\n \"AgentId\": 371,\n \"AgentName\": \"Cathy, Kelly \",\n \"LoginId\": \"kcathy\",\n \"HireDate\": \"2017-02-20T00:00:00\",\n \"EmailAddress\": null,\n \"RoleId\": 100,\n \"RoleName\": \"Agent\",\n \"EmployeeId\": \"CXP21252\",\n \"Title\": \"sales/Service Rep\",\n \"LoginTime\": null,\n \"LoginDuration\": null,\n \"SiteName\": \"1- Dallas, TX\"\n },\n {\n \"AgentId\": 426,\n \"AgentName\": \"Correa, Maria \",\n \"LoginId\": \"mcorrea\",\n \"HireDate\": \"2017-05-15T00:00:00\",\n \"EmailAddress\": \"tcotharin\",\n \"RoleId\": 100,\n \"RoleName\": \"Agent\",\n \"EmployeeId\": \"mec21037\",\n \"Title\": \"Sales/Service Rep\",\n \"LoginTime\": null,\n \"LoginDuration\": null,\n \"SiteName\": \"2 - Nashville, TN\"\n },\n {\n \"AgentId\": 2,\n \"AgentName\": \"Cotharin, Todd \",\n \"LoginId\": \"tcotharin\",\n \"HireDate\": \"2006-03-06T00:00:00\",\n \"EmailAddress\": \"tcotharin\",\n \"RoleId\": 400,\n \"RoleName\": \"Administrator\",\n \"EmployeeId\": \"1345663\",\n \"Title\": \"Director of 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\"EmailAddress\": null,\n \"RoleId\": 100,\n \"RoleName\": \"Agent\",\n \"EmployeeId\": \"wdunbar\",\n \"Title\": \"Sales/Service Rep\",\n \"LoginTime\": null,\n \"LoginDuration\": null,\n \"SiteName\": \"1- Dallas, TX\"\n },\n {\n \"AgentId\": 382,\n \"AgentName\": \"Duncan, Matthew \",\n \"LoginId\": \"mduncan\",\n \"HireDate\": \"2005-09-26T00:00:00\",\n \"EmailAddress\": null,\n \"RoleId\": 100,\n \"RoleName\": \"Agent\",\n \"EmployeeId\": \"63438\",\n \"Title\": \"Sales Agent\",\n \"LoginTime\": null,\n \"LoginDuration\": null,\n \"SiteName\": \"1- Dallas, TX\"\n },\n {\n \"AgentId\": 51,\n \"AgentName\": \"Dyer, Amanda \",\n \"LoginId\": \"adyer\",\n \"HireDate\": \"2014-07-16T00:00:00\",\n \"EmailAddress\": null,\n \"RoleId\": 100,\n \"RoleName\": \"Agent\",\n \"EmployeeId\": \"ABD21223\",\n \"Title\": \"Sales/Service Rep\",\n \"LoginTime\": null,\n \"LoginDuration\": null,\n \"SiteName\": \"1- Dallas, TX\"\n },\n {\n \"AgentId\": 237,\n \"AgentName\": \"Fajardo, Ella \",\n \"LoginId\": \"efajardo\",\n \"HireDate\": \"2016-04-11T00:00:00\",\n \"EmailAddress\": null,\n \"RoleId\": 100,\n \"RoleName\": \"Agent\",\n \"EmployeeId\": \"ECF21276\",\n \"Title\": \"Sales/Service Rep\",\n \"LoginTime\": null,\n \"LoginDuration\": null,\n \"SiteName\": \"2 - Nashville, TN\"\n },\n {\n \"AgentId\": 136,\n \"AgentName\": \"Finn, Mike \",\n \"LoginId\": \"finn\",\n \"HireDate\": \"2013-07-29T00:00:00\",\n \"EmailAddress\": null,\n \"RoleId\": 100,\n \"RoleName\": \"Agent\",\n \"EmployeeId\": \"1084742\",\n \"Title\": \"Sales Agent\",\n \"LoginTime\": null,\n \"LoginDuration\": null,\n \"SiteName\": \"1- Dallas, TX\"\n },\n {\n \"AgentId\": 68,\n \"AgentName\": \"Florez, Oscar \",\n \"LoginId\": \"oflorez\",\n \"HireDate\": \"2015-04-13T00:00:00\",\n \"EmailAddress\": null,\n \"RoleId\": 100,\n \"RoleName\": \"Agent\",\n \"EmployeeId\": \"OAF21012\",\n \"Title\": \"Sales/Service Rep\",\n \"LoginTime\": null,\n \"LoginDuration\": null,\n \"SiteName\": \"1- Dallas, TX\"\n },\n {\n \"AgentId\": 144,\n \"AgentName\": \"Fowler, Wendy \",\n \"LoginId\": \"wfowler\",\n \"HireDate\": \"2014-09-29T00:00:00\",\n \"EmailAddress\": null,\n \"RoleId\": 100,\n \"RoleName\": \"Agent\",\n \"EmployeeId\": \"1343546\",\n \"Title\": \"Sales AGent\",\n \"LoginTime\": null,\n \"LoginDuration\": null,\n \"SiteName\": \"1- Dallas, TX\"\n },\n {\n \"AgentId\": 353,\n \"AgentName\": \"Fraley, Ashley \",\n \"LoginId\": \"afraley\",\n \"HireDate\": \"2017-01-16T00:00:00\",\n \"EmailAddress\": null,\n \"RoleId\": 100,\n \"RoleName\": \"Agent\",\n \"EmployeeId\": \"ANF21228\",\n \"Title\": \"Sales/Service Rep\",\n \"LoginTime\": null,\n \"LoginDuration\": null,\n \"SiteName\": \"1- Dallas, TX\"\n },\n {\n \"AgentId\": 400,\n \"AgentName\": \"Garrett, Michele \",\n \"LoginId\": \"mgarrett\",\n \"HireDate\": \"2017-04-10T00:00:00\",\n \"EmailAddress\": null,\n \"RoleId\": 100,\n \"RoleName\": \"Agent\",\n \"EmployeeId\": \"mgarret\",\n \"Title\": \"Sales/Service Rep\",\n \"LoginTime\": null,\n \"LoginDuration\": null,\n \"SiteName\": \"2 - Nashville, TN\"\n },\n {\n \"AgentId\": 155,\n \"AgentName\": \"Goldfarb, Brett \",\n \"LoginId\": \"bgoldfarb\",\n \"HireDate\": \"2015-09-21T00:00:00\",\n \"EmailAddress\": null,\n \"RoleId\": 100,\n \"RoleName\": \"Agent\",\n \"EmployeeId\": \"9019637\",\n \"Title\": \"Operator\",\n \"LoginTime\": null,\n \"LoginDuration\": null,\n \"SiteName\": \"1- Dallas, TX\"\n },\n {\n \"AgentId\": 90,\n \"AgentName\": \"Gonos, Daryl \",\n \"LoginId\": \"dgonos\",\n \"HireDate\": \"2006-05-10T00:00:00\",\n \"EmailAddress\": \"tcotharin\",\n \"RoleId\": 400,\n \"RoleName\": \"Administrator\",\n \"EmployeeId\": null,\n \"Title\": \"Director of Sales\",\n \"LoginTime\": null,\n \"LoginDuration\": null,\n \"SiteName\": \"1- Dallas, TX\"\n },\n {\n \"AgentId\": 71,\n \"AgentName\": \"Granda, Luis \",\n \"LoginId\": \"lgranda\",\n \"HireDate\": \"2013-08-12T00:00:00\",\n \"EmailAddress\": null,\n \"RoleId\": 100,\n \"RoleName\": 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\"2017-05-15T00:00:00\",\n \"EmailAddress\": null,\n \"RoleId\": 100,\n \"RoleName\": \"Agent\",\n \"EmployeeId\": \"JHG17920\",\n \"Title\": \"Sales/Service Rep\",\n \"LoginTime\": null,\n \"LoginDuration\": null,\n \"SiteName\": \"1- Dallas, TX\"\n },\n {\n \"AgentId\": 242,\n \"AgentName\": \"Grzybowski, Malissa \",\n \"LoginId\": \"mgrzybowski\",\n \"HireDate\": \"2016-04-11T00:00:00\",\n \"EmailAddress\": null,\n \"RoleId\": 100,\n \"RoleName\": \"Agent\",\n \"EmployeeId\": \"MAG21275\",\n \"Title\": \"Sales/Service Rep\",\n \"LoginTime\": null,\n \"LoginDuration\": null,\n \"SiteName\": \"2 - Nashville, TN\"\n },\n {\n \"AgentId\": 80,\n \"AgentName\": \"Guzman, Denise \",\n \"LoginId\": \"dguzman\",\n \"HireDate\": \"2015-06-08T00:00:00\",\n \"EmailAddress\": null,\n \"RoleId\": 100,\n \"RoleName\": \"Agent\",\n \"EmployeeId\": \"dxg21043\",\n \"Title\": \"Sales/Service Rep\",\n \"LoginTime\": null,\n \"LoginDuration\": null,\n \"SiteName\": \"1- Dallas, TX\"\n },\n {\n \"AgentId\": 87,\n \"AgentName\": \"Hagwood, Steve \",\n \"LoginId\": \"shagwood\",\n \"HireDate\": \"2013-12-25T00:00:00\",\n \"EmailAddress\": null,\n \"RoleId\": 100,\n \"RoleName\": \"Agent\",\n \"EmployeeId\": \"739259\",\n \"Title\": \"Sales/Service Rep\",\n \"LoginTime\": null,\n \"LoginDuration\": null,\n \"SiteName\": \"2 - Nashville, TN\"\n },\n {\n \"AgentId\": 287,\n \"AgentName\": \"Haltiwanger, Debra \",\n \"LoginId\": \"dhaltiwanger\",\n \"HireDate\": \"2016-08-15T00:00:00\",\n \"EmailAddress\": null,\n \"RoleId\": 100,\n \"RoleName\": \"Agent\",\n \"EmployeeId\": \"DWH21013\",\n \"Title\": \"Sales/Service Rep\",\n \"LoginTime\": null,\n \"LoginDuration\": null,\n \"SiteName\": \"1- Dallas, TX\"\n },\n {\n \"AgentId\": 277,\n \"AgentName\": \"Hampton, Stacey \",\n \"LoginId\": \"shampton\",\n \"HireDate\": \"2016-07-11T00:00:00\",\n \"EmailAddress\": null,\n \"RoleId\": 100,\n \"RoleName\": \"Agent\",\n \"EmployeeId\": \"shampton\",\n \"Title\": \"Sales/Service Rep\",\n \"LoginTime\": null,\n \"LoginDuration\": null,\n \"SiteName\": \"2 - Nashville, TN\"\n },\n {\n \"AgentId\": 285,\n \"AgentName\": \"Harden, Charley \",\n \"LoginId\": \"charden\",\n \"HireDate\": \"2016-08-15T00:00:00\",\n \"EmailAddress\": null,\n \"RoleId\": 100,\n \"RoleName\": \"Agent\",\n \"EmployeeId\": \"CHarden\",\n \"Title\": \"Sales/Service Rep\",\n \"LoginTime\": null,\n \"LoginDuration\": null,\n \"SiteName\": \"2 - Nashville, TN\"\n },\n {\n \"AgentId\": 91,\n \"AgentName\": \"Heinly, Gesela \",\n \"LoginId\": null,\n \"HireDate\": \"2010-01-18T00:00:00\",\n \"EmailAddress\": null,\n \"RoleId\": 100,\n \"RoleName\": \"Agent\",\n \"EmployeeId\": \"gah21056\",\n \"Title\": \"Sales/Service Rep\",\n \"LoginTime\": null,\n \"LoginDuration\": null,\n \"SiteName\": \"1- Dallas, TX\"\n },\n {\n \"AgentId\": 407,\n \"AgentName\": \"Hipps, Casandra \",\n \"LoginId\": null,\n \"HireDate\": \"2017-04-10T00:00:00\",\n \"EmailAddress\": null,\n \"RoleId\": 100,\n \"RoleName\": 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\"2016-04-25T00:00:00\",\n \"EmailAddress\": null,\n \"RoleId\": 100,\n \"RoleName\": \"Agent\",\n \"EmployeeId\": \"MDH21220\",\n \"Title\": \"Sales/Service Rep\",\n \"LoginTime\": null,\n \"LoginDuration\": null,\n \"SiteName\": \"1- Dallas, TX\"\n },\n {\n \"AgentId\": 561,\n \"AgentName\": \"Hummadi, Thamer \",\n \"LoginId\": \"thamer\",\n \"HireDate\": \"2023-11-30T00:00:00\",\n \"EmailAddress\": \"hummadi@wfmsg.com\",\n \"RoleId\": 100,\n \"RoleName\": \"Agent\",\n \"EmployeeId\": null,\n \"Title\": null,\n \"LoginTime\": null,\n \"LoginDuration\": null,\n \"SiteName\": \"1- Dallas, TX\"\n },\n {\n \"AgentId\": 418,\n \"AgentName\": \"Hunter, Satika \",\n \"LoginId\": \"shunter\",\n \"HireDate\": \"2017-05-15T00:00:00\",\n \"EmailAddress\": null,\n \"RoleId\": 100,\n \"RoleName\": \"Agent\",\n \"EmployeeId\": \"shunter\",\n \"Title\": \"Sales/Service Rep\",\n \"LoginTime\": null,\n \"LoginDuration\": null,\n \"SiteName\": \"1- Dallas, TX\"\n },\n {\n \"AgentId\": 397,\n 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\"HireDate\": \"2023-11-08T14:24:50\",\n \"EmailAddress\": \"\",\n \"RoleId\": 1000,\n \"RoleName\": \"Superuser\",\n \"EmployeeId\": \"\",\n \"Title\": \"DO NOT DELETE OR MODIFY\",\n \"LoginTime\": null,\n \"LoginDuration\": null,\n \"SiteName\": \"1- Dallas, TX\"\n },\n {\n \"AgentId\": 553,\n \"AgentName\": \"Test456 Last, Test456 First \",\n \"LoginId\": \"Test456\",\n \"HireDate\": \"2023-11-08T14:24:50\",\n \"EmailAddress\": \"\",\n \"RoleId\": 1000,\n \"RoleName\": \"Superuser\",\n \"EmployeeId\": \"\",\n \"Title\": \"DO NOT DELETE OR MODIFY\",\n \"LoginTime\": null,\n \"LoginDuration\": null,\n \"SiteName\": \"1- Dallas, TX\"\n },\n {\n \"AgentId\": 554,\n \"AgentName\": \"Test456 Last, Test456 First \",\n \"LoginId\": \"Test456\",\n \"HireDate\": \"2023-11-08T14:24:50\",\n \"EmailAddress\": \"\",\n \"RoleId\": 1000,\n \"RoleName\": \"Superuser\",\n \"EmployeeId\": \"\",\n \"Title\": \"DO NOT DELETE OR MODIFY\",\n \"LoginTime\": null,\n \"LoginDuration\": null,\n \"SiteName\": \"1- Dallas, TX\"\n },\n {\n \"AgentId\": 389,\n \"AgentName\": \"Thurber, Eric \",\n \"LoginId\": \"ethurber\",\n \"HireDate\": \"2016-04-04T00:00:00\",\n \"EmailAddress\": null,\n \"RoleId\": 100,\n \"RoleName\": \"Agent\",\n \"EmployeeId\": null,\n \"Title\": \"Service Agent\",\n \"LoginTime\": null,\n \"LoginDuration\": null,\n \"SiteName\": \"2 - Nashville, TN\"\n },\n {\n \"AgentId\": 541,\n \"AgentName\": \"Tritten, Thomas \",\n \"LoginId\": \"ttritten\",\n \"HireDate\": \"2022-11-28T00:00:00\",\n \"EmailAddress\": \"tcotharin\",\n \"RoleId\": 400,\n \"RoleName\": \"Administrator\",\n \"EmployeeId\": \"TTRITTEN1969\",\n \"Title\": \"Senior Solution Engineer\",\n \"LoginTime\": \"2024-05-03T12:44:36.703\",\n \"LoginDuration\": \" 122:08\",\n \"SiteName\": \"1- Dallas, TX\"\n },\n {\n \"AgentId\": 429,\n \"AgentName\": \"Turner, Bruce \",\n \"LoginId\": \"bturner\",\n \"HireDate\": \"2017-05-15T00:00:00\",\n \"EmailAddress\": null,\n \"RoleId\": 100,\n \"RoleName\": \"Agent\",\n 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AgentIDs can be found in GET Agent or GET AgentList"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruHNA0VBRQ2bZyJk8EBaHVc1l2s9ka5jCiw="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Wed, 08 May 2024 19:52:39 GMT"},{"key":"Content-Length","value":"33289"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": {\n \"summaryContents\": [\n {\n \"name\": \"CommunityWFM\",\n \"description\": \"Company Name\"\n }\n ],\n \"logonEvents\": [\n {\n \"AgentId\": 543,\n \"AgentName\": \"test123, Test456 First \",\n \"LoginId\": \"Test456\",\n \"HireDate\": \"2023-11-08T14:24:50\",\n \"EmailAddress\": \"\",\n \"RoleId\": 1000,\n 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\"AgentId\": 149,\n \"AgentName\": \"McCormack, Del \",\n \"LoginId\": \"dmccormack\",\n \"HireDate\": \"2014-12-01T00:00:00\",\n \"EmailAddress\": null,\n \"RoleId\": 100,\n \"RoleName\": \"Agent\",\n \"EmployeeId\": \"DPM21007\",\n \"Title\": \"Service Agent\",\n \"LoginTime\": null,\n \"LoginDuration\": null,\n \"SiteName\": \"2 - Nashville, TN\"\n },\n {\n \"AgentId\": 263,\n \"AgentName\": \"Brunson, David \",\n \"LoginId\": \"dbrunson\",\n \"HireDate\": \"2016-06-23T00:00:00\",\n \"EmailAddress\": null,\n \"RoleId\": 100,\n \"RoleName\": \"Agent\",\n \"EmployeeId\": \"dbrunson\",\n \"Title\": \"Sales/Service Rep\",\n \"LoginTime\": null,\n \"LoginDuration\": null,\n \"SiteName\": \"2 - Nashville, TN\"\n },\n {\n \"AgentId\": 275,\n \"AgentName\": \"Turner, Jonathan \",\n \"LoginId\": \"jturner\",\n \"HireDate\": \"2016-07-11T00:00:00\",\n \"EmailAddress\": null,\n \"RoleId\": 100,\n \"RoleName\": \"Agent\",\n \"EmployeeId\": \"63284\",\n \"Title\": \"Service Agent\",\n \"LoginTime\": null,\n \"LoginDuration\": null,\n \"SiteName\": \"2 - Nashville, TN\"\n },\n {\n \"AgentId\": 277,\n \"AgentName\": \"Hampton, Stacey \",\n \"LoginId\": \"shampton\",\n \"HireDate\": \"2016-07-11T00:00:00\",\n \"EmailAddress\": null,\n \"RoleId\": 100,\n \"RoleName\": \"Agent\",\n \"EmployeeId\": \"shampton\",\n \"Title\": \"Sales/Service Rep\",\n \"LoginTime\": null,\n \"LoginDuration\": null,\n \"SiteName\": \"2 - Nashville, TN\"\n },\n {\n \"AgentId\": 332,\n \"AgentName\": \"Dolinger, Joel \",\n \"LoginId\": \"jdolinger\",\n \"HireDate\": \"2016-11-14T00:00:00\",\n \"EmailAddress\": null,\n \"RoleId\": 100,\n \"RoleName\": \"Agent\",\n \"EmployeeId\": \"JND21026\",\n \"Title\": \"Sales/Service Rep\",\n \"LoginTime\": null,\n \"LoginDuration\": null,\n \"SiteName\": \"2 - Nashville, TN\"\n },\n {\n \"AgentId\": 348,\n \"AgentName\": \"Gray, Daryl \",\n \"LoginId\": \"dgray\",\n \"HireDate\": \"2015-09-21T00:00:00\",\n \"EmailAddress\": null,\n \"RoleId\": 100,\n \"RoleName\": \"Agent\",\n \"EmployeeId\": \"DJG21219\",\n \"Title\": \"Sales/Service Rep\",\n \"LoginTime\": null,\n \"LoginDuration\": null,\n \"SiteName\": \"2 - Nashville, TN\"\n },\n {\n \"AgentId\": 376,\n \"AgentName\": \"Ress, Connie \",\n \"LoginId\": \"cress\",\n \"HireDate\": \"2017-02-20T00:00:00\",\n \"EmailAddress\": null,\n \"RoleId\": 100,\n \"RoleName\": \"Agent\",\n \"EmployeeId\": \"CRess\",\n \"Title\": \"Sales/Service Rep\",\n \"LoginTime\": null,\n \"LoginDuration\": null,\n \"SiteName\": \"2 - Nashville, TN\"\n },\n {\n \"AgentId\": 136,\n \"AgentName\": \"Finn, Mike \",\n \"LoginId\": \"finn\",\n \"HireDate\": \"2013-07-29T00:00:00\",\n \"EmailAddress\": null,\n \"RoleId\": 100,\n \"RoleName\": \"Agent\",\n \"EmployeeId\": \"1084742\",\n \"Title\": \"Sales Agent\",\n \"LoginTime\": null,\n \"LoginDuration\": null,\n \"SiteName\": \"1- Dallas, TX\"\n },\n {\n \"AgentId\": 156,\n \"AgentName\": \"Azzarito, Deborah \",\n \"LoginId\": \"Agent1\",\n \"HireDate\": \"2015-09-21T00:00:00\",\n \"EmailAddress\": null,\n \"RoleId\": 100,\n \"RoleName\": \"Agent\",\n \"EmployeeId\": \"dka21094\",\n \"Title\": \"Sales/Service Rep\",\n \"LoginTime\": null,\n \"LoginDuration\": null,\n \"SiteName\": \"1- Dallas, TX\"\n },\n {\n \"AgentId\": 250,\n \"AgentName\": \"Horne, Andy \",\n \"LoginId\": \"ahorne\",\n \"HireDate\": \"2016-05-23T00:00:00\",\n \"EmailAddress\": null,\n \"RoleId\": 100,\n \"RoleName\": \"Agent\",\n \"EmployeeId\": \"WAH21278\",\n \"Title\": \"Sales/Service Rep\",\n \"LoginTime\": null,\n \"LoginDuration\": null,\n \"SiteName\": \"1- Dallas, TX\"\n },\n {\n \"AgentId\": 328,\n \"AgentName\": \"Hooper, Lisa \",\n \"LoginId\": \"lhooper\",\n \"HireDate\": \"2016-10-03T00:00:00\",\n \"EmailAddress\": null,\n \"RoleId\": 200,\n \"RoleName\": \"Supervisor\",\n \"EmployeeId\": \"LFH17324\",\n \"Title\": \"Supervisor\",\n \"LoginTime\": null,\n \"LoginDuration\": null,\n \"SiteName\": \"2 - Nashville, TN\"\n },\n {\n \"AgentId\": 394,\n \"AgentName\": \"Watts, Walter \",\n \"LoginId\": \"wwatts\",\n \"HireDate\": \"2017-03-13T00:00:00\",\n \"EmailAddress\": null,\n \"RoleId\": 100,\n \"RoleName\": \"Agent\",\n \"EmployeeId\": \"WSW17921\",\n \"Title\": \"Sales/Service Rep\",\n \"LoginTime\": null,\n \"LoginDuration\": null,\n \"SiteName\": \"2 - Nashville, TN\"\n },\n {\n \"AgentId\": 444,\n \"AgentName\": \"Munoz, Maria \",\n \"LoginId\": \"mmunoz\",\n \"HireDate\": \"2017-05-15T00:00:00\",\n \"EmailAddress\": null,\n \"RoleId\": 300,\n \"RoleName\": \"Scheduler\",\n \"EmployeeId\": \"mmunoz\",\n \"Title\": \"Supervisor\",\n \"LoginTime\": null,\n \"LoginDuration\": null,\n \"SiteName\": \"2 - Nashville, TN\"\n },\n {\n \"AgentId\": 36,\n \"AgentName\": \"Stalnaker, Mary Beth \",\n \"LoginId\": \"mstalnaker\",\n \"HireDate\": \"2013-07-25T00:00:00\",\n \"EmailAddress\": null,\n \"RoleId\": 100,\n \"RoleName\": \"Agent\",\n \"EmployeeId\": \"mstalnaker\",\n \"Title\": \"Sales/Service Rep\",\n \"LoginTime\": null,\n \"LoginDuration\": null,\n \"SiteName\": \"1- Dallas, TX\"\n },\n {\n \"AgentId\": 61,\n \"AgentName\": \"Ridenhour, Stephan \",\n \"LoginId\": \"sridenhour\",\n \"HireDate\": \"2015-07-06T00:00:00\",\n \"EmailAddress\": null,\n \"RoleId\": 100,\n \"RoleName\": \"Agent\",\n \"EmployeeId\": \"sridenhour\",\n \"Title\": \"Sales/Service Rep\",\n \"LoginTime\": null,\n \"LoginDuration\": null,\n \"SiteName\": \"1- Dallas, TX\"\n },\n {\n \"AgentId\": 147,\n \"AgentName\": \"Kenney, Reye \",\n \"LoginId\": \"rkenney\",\n \"HireDate\": \"2012-07-13T00:00:00\",\n \"EmailAddress\": null,\n \"RoleId\": 100,\n \"RoleName\": \"Agent\",\n \"EmployeeId\": \"0214540\",\n \"Title\": \"Sales Agent\",\n \"LoginTime\": null,\n \"LoginDuration\": null,\n \"SiteName\": \"1- Dallas, TX\"\n },\n {\n \"AgentId\": 155,\n \"AgentName\": \"Goldfarb, Brett \",\n \"LoginId\": \"bgoldfarb\",\n \"HireDate\": \"2015-09-21T00:00:00\",\n \"EmailAddress\": null,\n \"RoleId\": 100,\n \"RoleName\": \"Agent\",\n 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\"SiteName\": \"2 - Nashville, TN\"\n },\n {\n \"AgentId\": 148,\n \"AgentName\": \"Wingard, Jason \",\n \"LoginId\": \"jwingard\",\n \"HireDate\": \"2014-11-11T00:00:00\",\n \"EmailAddress\": \"tcotharin\",\n \"RoleId\": 200,\n \"RoleName\": \"Supervisor\",\n \"EmployeeId\": \"jwingard\",\n \"Title\": \"Supervisor\",\n \"LoginTime\": null,\n \"LoginDuration\": null,\n \"SiteName\": \"2 - Nashville, TN\"\n },\n {\n \"AgentId\": 272,\n \"AgentName\": \"Lasch, William \",\n \"LoginId\": \"wlasch\",\n \"HireDate\": \"2016-07-11T00:00:00\",\n \"EmailAddress\": null,\n \"RoleId\": 100,\n \"RoleName\": \"Agent\",\n \"EmployeeId\": \"63262\",\n \"Title\": \"Service Agent\",\n \"LoginTime\": null,\n \"LoginDuration\": null,\n \"SiteName\": \"2 - Nashville, TN\"\n },\n {\n \"AgentId\": 330,\n \"AgentName\": \"Sanchez, Mauricio \",\n \"LoginId\": \"msanchez\",\n \"HireDate\": \"2016-11-14T00:00:00\",\n \"EmailAddress\": null,\n \"RoleId\": 100,\n \"RoleName\": \"Agent\",\n \"EmployeeId\": \"MXS21011\",\n \"Title\": \"Sales/Service Rep\",\n \"LoginTime\": null,\n \"LoginDuration\": null,\n \"SiteName\": \"2 - Nashville, TN\"\n },\n {\n \"AgentId\": 343,\n \"AgentName\": \"Williams, Litcha \",\n \"LoginId\": \"lwilliams\",\n \"HireDate\": \"2016-11-30T00:00:00\",\n \"EmailAddress\": \"tcotharin\",\n \"RoleId\": 100,\n \"RoleName\": \"Agent\",\n \"EmployeeId\": \"lswilliams\",\n \"Title\": \"Sales/Service Rep\",\n \"LoginTime\": null,\n \"LoginDuration\": null,\n \"SiteName\": \"2 - Nashville, TN\"\n },\n {\n \"AgentId\": 389,\n \"AgentName\": \"Thurber, Eric \",\n \"LoginId\": \"ethurber\",\n \"HireDate\": \"2016-04-04T00:00:00\",\n \"EmailAddress\": null,\n \"RoleId\": 100,\n \"RoleName\": \"Agent\",\n \"EmployeeId\": null,\n \"Title\": \"Service Agent\",\n \"LoginTime\": null,\n \"LoginDuration\": null,\n \"SiteName\": \"2 - Nashville, TN\"\n },\n {\n \"AgentId\": 400,\n \"AgentName\": \"Garrett, Michele \",\n \"LoginId\": \"mgarrett\",\n \"HireDate\": \"2017-04-10T00:00:00\",\n \"EmailAddress\": null,\n \"RoleId\": 100,\n \"RoleName\": \"Agent\",\n \"EmployeeId\": \"mgarret\",\n \"Title\": \"Sales/Service Rep\",\n \"LoginTime\": null,\n \"LoginDuration\": null,\n \"SiteName\": \"2 - Nashville, TN\"\n },\n {\n \"AgentId\": 411,\n \"AgentName\": \"Bixler, Lyon \",\n \"LoginId\": \"lbixler\",\n \"HireDate\": \"2017-05-15T00:00:00\",\n \"EmailAddress\": null,\n \"RoleId\": 100,\n \"RoleName\": \"Agent\",\n \"EmployeeId\": \"lbixler\",\n \"Title\": \"Sales/Service Rep\",\n \"LoginTime\": null,\n \"LoginDuration\": null,\n \"SiteName\": \"2 - Nashville, TN\"\n },\n {\n \"AgentId\": 426,\n \"AgentName\": \"Correa, Maria \",\n \"LoginId\": \"mcorrea\",\n \"HireDate\": \"2017-05-15T00:00:00\",\n \"EmailAddress\": \"tcotharin\",\n \"RoleId\": 100,\n \"RoleName\": \"Agent\",\n \"EmployeeId\": \"mec21037\",\n \"Title\": \"Sales/Service Rep\",\n \"LoginTime\": null,\n \"LoginDuration\": null,\n \"SiteName\": \"2 - Nashville, TN\"\n },\n {\n \"AgentId\": 468,\n \"AgentName\": \"Moten, Cierra \",\n \"LoginId\": \"cmoten\",\n \"HireDate\": \"2017-06-12T00:00:00\",\n \"EmailAddress\": null,\n \"RoleId\": 100,\n \"RoleName\": \"Agent\",\n \"EmployeeId\": \"CSM21226\",\n \"Title\": \"Service/Sales Rep\",\n \"LoginTime\": null,\n \"LoginDuration\": null,\n \"SiteName\": \"2 - Nashville, TN\"\n },\n {\n \"AgentId\": 27,\n \"AgentName\": \"Blakely, Latrice \",\n \"LoginId\": \"lblakely\",\n \"HireDate\": \"2014-12-01T00:00:00\",\n \"EmailAddress\": null,\n \"RoleId\": 100,\n \"RoleName\": \"Agent\",\n \"EmployeeId\": \"LNB21249\",\n \"Title\": \"Sales/Service Rep\",\n \"LoginTime\": null,\n \"LoginDuration\": null,\n \"SiteName\": \"1- Dallas, TX\"\n },\n {\n \"AgentId\": 80,\n \"AgentName\": \"Guzman, Denise \",\n \"LoginId\": \"dguzman\",\n \"HireDate\": \"2015-06-08T00:00:00\",\n \"EmailAddress\": null,\n \"RoleId\": 100,\n \"RoleName\": \"Agent\",\n \"EmployeeId\": \"dxg21043\",\n \"Title\": \"Sales/Service Rep\",\n \"LoginTime\": null,\n \"LoginDuration\": null,\n \"SiteName\": \"1- Dallas, TX\"\n },\n {\n \"AgentId\": 91,\n \"AgentName\": \"Heinly, Gesela \",\n \"LoginId\": null,\n \"HireDate\": \"2010-01-18T00:00:00\",\n \"EmailAddress\": null,\n \"RoleId\": 100,\n \"RoleName\": \"Agent\",\n \"EmployeeId\": \"gah21056\",\n \"Title\": \"Sales/Service Rep\",\n \"LoginTime\": null,\n \"LoginDuration\": null,\n \"SiteName\": \"1- Dallas, TX\"\n },\n {\n \"AgentId\": 171,\n \"AgentName\": \"Newton, Mary \",\n \"LoginId\": \"mnewton\",\n \"HireDate\": \"2015-11-09T00:00:00\",\n \"EmailAddress\": null,\n \"RoleId\": 100,\n \"RoleName\": \"Agent\",\n \"EmployeeId\": \"MFN17962\",\n \"Title\": \"Sales/Service Rep\",\n \"LoginTime\": null,\n \"LoginDuration\": null,\n \"SiteName\": \"1- Dallas, TX\"\n },\n {\n \"AgentId\": 185,\n \"AgentName\": \"Prioleau, Sherry \",\n \"LoginId\": \"testagent\",\n \"HireDate\": \"2016-02-01T00:00:00\",\n \"EmailAddress\": null,\n \"RoleId\": 100,\n \"RoleName\": 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\"2017-02-20T00:00:00\",\n \"EmailAddress\": null,\n \"RoleId\": 100,\n \"RoleName\": \"Agent\",\n \"EmployeeId\": \"CXP21252\",\n \"Title\": \"sales/Service Rep\",\n \"LoginTime\": null,\n \"LoginDuration\": null,\n \"SiteName\": \"1- Dallas, TX\"\n },\n {\n \"AgentId\": 397,\n \"AgentName\": \"Huntre, Laquista \",\n \"LoginId\": \"lhunter\",\n \"HireDate\": \"2017-03-13T00:00:00\",\n \"EmailAddress\": null,\n \"RoleId\": 100,\n \"RoleName\": \"Agent\",\n \"EmployeeId\": \"LAH21227\",\n \"Title\": \"Sales/Service Rep\",\n \"LoginTime\": null,\n \"LoginDuration\": null,\n \"SiteName\": \"1- Dallas, TX\"\n },\n {\n \"AgentId\": 418,\n \"AgentName\": \"Hunter, Satika \",\n \"LoginId\": \"shunter\",\n \"HireDate\": \"2017-05-15T00:00:00\",\n \"EmailAddress\": null,\n \"RoleId\": 100,\n \"RoleName\": \"Agent\",\n \"EmployeeId\": \"shunter\",\n \"Title\": \"Sales/Service Rep\",\n \"LoginTime\": null,\n \"LoginDuration\": null,\n \"SiteName\": \"1- Dallas, TX\"\n },\n {\n \"AgentId\": 449,\n \"AgentName\": \"McBride, Natasha \",\n \"LoginId\": \"nmcbride\",\n \"HireDate\": \"2016-07-10T00:00:00\",\n \"EmailAddress\": \"nmcbride@gmail.com\",\n \"RoleId\": 100,\n \"RoleName\": \"Agent\",\n \"EmployeeId\": \"NNM17965\",\n \"Title\": \"Sales/Service Rep\",\n \"LoginTime\": null,\n \"LoginDuration\": null,\n \"SiteName\": \"1- Dallas, TX\"\n },\n {\n \"AgentId\": 450,\n \"AgentName\": \"Renfroe, Dave \",\n \"LoginId\": \"drenfroe\",\n \"HireDate\": \"2017-06-12T00:00:00\",\n \"EmailAddress\": null,\n \"RoleId\": 100,\n \"RoleName\": \"Agent\",\n \"EmployeeId\": \"drenfroe\",\n \"Title\": \"Sales/Service Rep\",\n \"LoginTime\": null,\n \"LoginDuration\": null,\n \"SiteName\": \"1- Dallas, TX\"\n },\n {\n \"AgentId\": 451,\n \"AgentName\": \"Barton, Jean \",\n \"LoginId\": \"jbarton\",\n \"HireDate\": \"2017-06-12T00:00:00\",\n \"EmailAddress\": null,\n \"RoleId\": 100,\n \"RoleName\": \"Agent\",\n \"EmployeeId\": \"JBarton\",\n \"Title\": \"Sales/Service Rep\",\n \"LoginTime\": 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\"LoginDuration\": \" 48:37\",\n \"SiteName\": \"1- Dallas, TX\"\n },\n {\n \"AgentId\": 1,\n \"AgentName\": \"Account, Service \",\n \"LoginId\": \"wfmsg\",\n \"HireDate\": \"2017-11-15T00:00:00\",\n \"EmailAddress\": \"\",\n \"RoleId\": 1000,\n \"RoleName\": \"Superuser\",\n \"EmployeeId\": null,\n \"Title\": \"\",\n \"LoginTime\": \"2024-05-08T13:12:34.78\",\n \"LoginDuration\": \" 01:40\",\n \"SiteName\": \"CommunityWFM\"\n }\n ]\n },\n \"StackTrace\": \"Stack trace 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In CommunityWFM it's used to build the Contact Volume and Average Handle Time graphs for each data source.
\nIt is also used in the Reports section to build the Contact Volume and Average Handle Time report graphs:
\nREQUIRED: The ID of the datasource. In most cases this will be 1 as there is only 1 phone system, but if you have more than 1 you can confirm which is which using the GET DataSource endpoint.
\n","type":"text/plain"},"key":"dataSourceId","value":"1"},{"description":{"content":"REQUIRED: This is the corresponding skill ID. You can get a list of valid IDs from GET Skills. Can be left blank/null.
\n","type":"text/plain"},"key":"collectionPointId","value":""},{"description":{"content":"REQUIRED: Defines the start date for the report. Format is YYYY-MM-DD
\n","type":"text/plain"},"key":"fromDate","value":"5/5/2025"},{"description":{"content":"REQUIRED: Defines the end date for the report. Format is YYYY-MM-DD
\n","type":"text/plain"},"key":"thruDate","value":"5/6/2025"},{"description":{"content":"REQUIRED: Timezone code in which to format the data. Expects integer value or null.
\n","type":"text/plain"},"key":"timeZoneId","value":"20"},{"description":{"content":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList
\n","type":"text/plain"},"key":"userId","value":"1"},{"description":{"content":"REQUIRED: 1 = By Enterprise Model, 2 = By Data Source
\n","type":"text/plain"},"key":"transId","value":"2"},{"description":{"content":"REQuiRED: ID defining the Activty Level. Use GET Activity to get a full list of all Activities or use 1 in this call to get data from all activity levels.
\n","type":"text/plain"},"key":"activityId","value":"1"}],"variable":[]}},"response":[{"id":"c83ff184-4672-46b5-b5ad-e6fa004c8208","name":"ContactVolumeReport","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}"}],"url":{"raw":"{{envName}}/api/ContactVolumeReport?dataSourceId=1&collectionPointId=&fromDate=1/1/2024&thruDate=1/2/2024&timeZoneId=20&userId=1&transId=2&activityId=1","host":["{{envName}}"],"path":["api","ContactVolumeReport"],"query":[{"key":"dataSourceId","value":"1","description":"REQUIRED: The ID of the datasource. In most cases this will be 1 as there is only 1 phone system, but if you have more than 1 you can confirm which is which using the GET DataSource endpoint."},{"key":"collectionPointId","value":"","description":"REQUIRED: This is the corresponding skill ID. You can get a list of valid IDs from GET Skills. Can be left blank/null."},{"key":"fromDate","value":"1/1/2024","description":"REQUIRED: Defines the start date for the report. Format is YYYY-MM-DD"},{"key":"thruDate","value":"1/2/2024","description":"REQUIRED: Defines the end date for the report. Format is YYYY-MM-DD"},{"key":"timeZoneId","value":"20","description":"REQUIRED: Timezone code in which to format the data. Expects integer value or null."},{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList"},{"key":"transId","value":"2","description":"REQUIRED: 1 = By Enterprise Model, 2 = By Data Source "},{"key":"activityId","value":"1","description":"REQuiRED: ID defining the Activty Level. Use GET Activity to get a full list of all Activities or use 1 in this call to get data from all activity levels. "}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruHNA0VBRQ2bZ9h0Fby1qOQzzkMApQN59Wo="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Wed, 08 May 2024 20:09:32 GMT"},{"key":"Content-Length","value":"48972"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": {\n \"ExecutiveSummary\": [\n {\n \"Contacts\": 3179,\n \"NotHandled\": 461,\n \"Handled\": 2718,\n \"AHT\": 395.73\n }\n ],\n \"DailyVolume\": [\n {\n \"Interval\": \"2024-01-01T00:00:00\",\n \"Contacts\": 245,\n \"NotHandled\": 50,\n \"Handled\": 195,\n \"AHT\": 411.08,\n \"VolumePercent\": 7.71,\n \"AHTPercent\": 103.88\n },\n {\n \"Interval\": \"2024-01-02T00:00:00\",\n \"Contacts\": 2934,\n \"NotHandled\": 411,\n \"Handled\": 2523,\n \"AHT\": 394.54,\n \"VolumePercent\": 92.29,\n \"AHTPercent\": 99.7\n }\n ],\n \"IntervalVolumeDetail\": [\n {\n \"Interval\": \"2024-01-01T00:00:00\",\n \"Contacts\": 0,\n \"NotHandled\": 0,\n \"Handled\": 0,\n \"AHT\": 0\n },\n {\n \"Interval\": \"2024-01-01T00:15:00\",\n \"Contacts\": 0,\n \"NotHandled\": 0,\n \"Handled\": 0,\n \"AHT\": 0\n },\n {\n \"Interval\": \"2024-01-01T00:30:00\",\n \"Contacts\": 0,\n \"NotHandled\": 0,\n \"Handled\": 0,\n \"AHT\": 0\n },\n {\n \"Interval\": \"2024-01-01T00:45:00\",\n \"Contacts\": 0,\n \"NotHandled\": 0,\n \"Handled\": 0,\n \"AHT\": 0\n },\n {\n \"Interval\": \"2024-01-01T01:00:00\",\n \"Contacts\": 0,\n \"NotHandled\": 0,\n \"Handled\": 0,\n \"AHT\": 0\n },\n {\n \"Interval\": \"2024-01-01T01:15:00\",\n \"Contacts\": 0,\n \"NotHandled\": 0,\n \"Handled\": 0,\n \"AHT\": 0\n },\n {\n \"Interval\": \"2024-01-01T01:30:00\",\n \"Contacts\": 0,\n \"NotHandled\": 0,\n \"Handled\": 0,\n \"AHT\": 0\n },\n {\n \"Interval\": \"2024-01-01T01:45:00\",\n \"Contacts\": 0,\n \"NotHandled\": 0,\n \"Handled\": 0,\n \"AHT\": 0\n },\n {\n \"Interval\": \"2024-01-01T02:00:00\",\n \"Contacts\": 0,\n \"NotHandled\": 0,\n \"Handled\": 0,\n \"AHT\": 0\n },\n {\n \"Interval\": \"2024-01-01T02:15:00\",\n \"Contacts\": 0,\n \"NotHandled\": 0,\n \"Handled\": 0,\n \"AHT\": 0\n },\n {\n \"Interval\": \"2024-01-01T02:30:00\",\n \"Contacts\": 0,\n \"NotHandled\": 0,\n \"Handled\": 0,\n \"AHT\": 0\n },\n {\n \"Interval\": \"2024-01-01T02:45:00\",\n \"Contacts\": 0,\n \"NotHandled\": 0,\n \"Handled\": 0,\n \"AHT\": 0\n },\n {\n \"Interval\": \"2024-01-01T03:00:00\",\n \"Contacts\": 0,\n \"NotHandled\": 0,\n \"Handled\": 0,\n \"AHT\": 0\n },\n {\n \"Interval\": \"2024-01-01T03:15:00\",\n \"Contacts\": 0,\n \"NotHandled\": 0,\n \"Handled\": 0,\n \"AHT\": 0\n },\n {\n \"Interval\": \"2024-01-01T03:30:00\",\n \"Contacts\": 0,\n \"NotHandled\": 0,\n \"Handled\": 0,\n \"AHT\": 0\n },\n {\n \"Interval\": \"2024-01-01T03:45:00\",\n \"Contacts\": 0,\n \"NotHandled\": 0,\n \"Handled\": 0,\n \"AHT\": 0\n },\n {\n \"Interval\": \"2024-01-01T04:00:00\",\n \"Contacts\": 0,\n \"NotHandled\": 0,\n \"Handled\": 0,\n \"AHT\": 0\n },\n {\n \"Interval\": \"2024-01-01T04:15:00\",\n \"Contacts\": 0,\n \"NotHandled\": 0,\n \"Handled\": 0,\n \"AHT\": 0\n },\n {\n \"Interval\": \"2024-01-01T04:30:00\",\n \"Contacts\": 0,\n \"NotHandled\": 0,\n \"Handled\": 0,\n \"AHT\": 0\n },\n {\n \"Interval\": \"2024-01-01T04:45:00\",\n \"Contacts\": 0,\n \"NotHandled\": 0,\n \"Handled\": 0,\n \"AHT\": 0\n },\n {\n \"Interval\": \"2024-01-01T05:00:00\",\n \"Contacts\": 0,\n \"NotHandled\": 0,\n \"Handled\": 0,\n \"AHT\": 0\n },\n {\n \"Interval\": \"2024-01-01T05:15:00\",\n \"Contacts\": 0,\n \"NotHandled\": 0,\n \"Handled\": 0,\n \"AHT\": 0\n },\n {\n \"Interval\": \"2024-01-01T05:30:00\",\n \"Contacts\": 0,\n \"NotHandled\": 0,\n \"Handled\": 0,\n \"AHT\": 0\n },\n {\n \"Interval\": \"2024-01-01T05:45:00\",\n \"Contacts\": 0,\n \"NotHandled\": 0,\n \"Handled\": 0,\n \"AHT\": 0\n },\n {\n \"Interval\": \"2024-01-01T06:00:00\",\n \"Contacts\": 0,\n \"NotHandled\": 0,\n \"Handled\": 0,\n \"AHT\": 0\n },\n {\n \"Interval\": \"2024-01-01T06:15:00\",\n \"Contacts\": 0,\n \"NotHandled\": 0,\n \"Handled\": 0,\n \"AHT\": 0\n },\n {\n \"Interval\": \"2024-01-01T06:30:00\",\n \"Contacts\": 0,\n \"NotHandled\": 0,\n \"Handled\": 0,\n \"AHT\": 0\n },\n {\n \"Interval\": \"2024-01-01T06:45:00\",\n \"Contacts\": 0,\n \"NotHandled\": 0,\n \"Handled\": 0,\n \"AHT\": 0\n },\n {\n \"Interval\": \"2024-01-01T07:00:00\",\n \"Contacts\": 0,\n \"NotHandled\": 0,\n \"Handled\": 0,\n \"AHT\": 0\n },\n {\n \"Interval\": \"2024-01-01T07:15:00\",\n \"Contacts\": 0,\n \"NotHandled\": 0,\n \"Handled\": 0,\n \"AHT\": 0\n },\n {\n \"Interval\": \"2024-01-01T07:30:00\",\n \"Contacts\": 0,\n \"NotHandled\": 0,\n \"Handled\": 0,\n \"AHT\": 0\n },\n {\n \"Interval\": \"2024-01-01T07:45:00\",\n \"Contacts\": 0,\n \"NotHandled\": 0,\n \"Handled\": 0,\n \"AHT\": 0\n },\n {\n \"Interval\": \"2024-01-01T08:00:00\",\n \"Contacts\": 0,\n \"NotHandled\": 0,\n \"Handled\": 0,\n \"AHT\": 0\n },\n {\n \"Interval\": \"2024-01-01T08:15:00\",\n \"Contacts\": 0,\n \"NotHandled\": 0,\n \"Handled\": 0,\n \"AHT\": 0\n },\n {\n \"Interval\": \"2024-01-01T08:30:00\",\n \"Contacts\": 0,\n \"NotHandled\": 0,\n \"Handled\": 0,\n \"AHT\": 0\n },\n {\n \"Interval\": \"2024-01-01T08:45:00\",\n \"Contacts\": 0,\n \"NotHandled\": 0,\n \"Handled\": 0,\n \"AHT\": 0\n },\n {\n \"Interval\": \"2024-01-01T09:00:00\",\n \"Contacts\": 0,\n \"NotHandled\": 0,\n \"Handled\": 0,\n \"AHT\": 0\n },\n {\n \"Interval\": \"2024-01-01T09:15:00\",\n \"Contacts\": 0,\n \"NotHandled\": 0,\n \"Handled\": 0,\n \"AHT\": 0\n },\n {\n \"Interval\": \"2024-01-01T09:30:00\",\n \"Contacts\": 0,\n \"NotHandled\": 0,\n \"Handled\": 0,\n \"AHT\": 0\n },\n {\n \"Interval\": \"2024-01-01T09:45:00\",\n 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},\n {\n \"Interval\": \"2024-01-01T16:00:00\",\n \"Contacts\": 0,\n \"NotHandled\": 0,\n \"Handled\": 0,\n \"AHT\": 0\n },\n {\n \"Interval\": \"2024-01-01T16:15:00\",\n \"Contacts\": 0,\n \"NotHandled\": 0,\n \"Handled\": 0,\n \"AHT\": 0\n },\n {\n \"Interval\": \"2024-01-01T16:30:00\",\n \"Contacts\": 0,\n \"NotHandled\": 0,\n \"Handled\": 0,\n \"AHT\": 0\n },\n {\n \"Interval\": \"2024-01-01T16:45:00\",\n \"Contacts\": 0,\n \"NotHandled\": 0,\n \"Handled\": 0,\n \"AHT\": 0\n },\n {\n \"Interval\": \"2024-01-01T17:00:00\",\n \"Contacts\": 0,\n \"NotHandled\": 0,\n \"Handled\": 0,\n \"AHT\": 0\n },\n {\n \"Interval\": \"2024-01-01T17:15:00\",\n \"Contacts\": 0,\n \"NotHandled\": 0,\n \"Handled\": 0,\n \"AHT\": 0\n },\n {\n \"Interval\": \"2024-01-01T17:30:00\",\n \"Contacts\": 0,\n \"NotHandled\": 0,\n \"Handled\": 0,\n \"AHT\": 0\n },\n {\n \"Interval\": \"2024-01-01T17:45:00\",\n \"Contacts\": 0,\n \"NotHandled\": 0,\n \"Handled\": 0,\n \"AHT\": 0\n },\n {\n \"Interval\": \"2024-01-01T18:00:00\",\n \"Contacts\": 16,\n \"NotHandled\": 6,\n \"Handled\": 10,\n \"AHT\": 202.3\n },\n {\n \"Interval\": \"2024-01-01T18:15:00\",\n \"Contacts\": 13,\n \"NotHandled\": 3,\n \"Handled\": 10,\n \"AHT\": 197.8\n },\n {\n \"Interval\": \"2024-01-01T18:30:00\",\n \"Contacts\": 12,\n \"NotHandled\": 4,\n \"Handled\": 8,\n \"AHT\": 349.5\n },\n {\n \"Interval\": \"2024-01-01T18:45:00\",\n \"Contacts\": 9,\n \"NotHandled\": 2,\n \"Handled\": 7,\n \"AHT\": 373.43\n },\n {\n \"Interval\": \"2024-01-01T19:00:00\",\n \"Contacts\": 7,\n \"NotHandled\": 1,\n \"Handled\": 6,\n \"AHT\": 465.33\n },\n {\n \"Interval\": \"2024-01-01T19:15:00\",\n \"Contacts\": 4,\n \"NotHandled\": 0,\n \"Handled\": 4,\n \"AHT\": 382.5\n },\n {\n \"Interval\": \"2024-01-01T19:30:00\",\n \"Contacts\": 13,\n \"NotHandled\": 2,\n \"Handled\": 11,\n \"AHT\": 281\n },\n {\n \"Interval\": \"2024-01-01T19:45:00\",\n \"Contacts\": 11,\n \"NotHandled\": 1,\n \"Handled\": 10,\n \"AHT\": 323.3\n },\n {\n \"Interval\": \"2024-01-01T20:00:00\",\n \"Contacts\": 13,\n \"NotHandled\": 2,\n \"Handled\": 11,\n \"AHT\": 403.82\n },\n {\n \"Interval\": \"2024-01-01T20:15:00\",\n \"Contacts\": 9,\n \"NotHandled\": 0,\n \"Handled\": 9,\n \"AHT\": 474.22\n },\n {\n \"Interval\": \"2024-01-01T20:30:00\",\n \"Contacts\": 14,\n \"NotHandled\": 1,\n \"Handled\": 13,\n \"AHT\": 476.15\n },\n {\n \"Interval\": \"2024-01-01T20:45:00\",\n \"Contacts\": 6,\n \"NotHandled\": 0,\n \"Handled\": 6,\n \"AHT\": 405\n },\n {\n \"Interval\": \"2024-01-01T21:00:00\",\n \"Contacts\": 14,\n \"NotHandled\": 2,\n \"Handled\": 12,\n \"AHT\": 333\n },\n {\n \"Interval\": \"2024-01-01T21:15:00\",\n \"Contacts\": 10,\n \"NotHandled\": 0,\n \"Handled\": 10,\n \"AHT\": 400.8\n },\n {\n \"Interval\": \"2024-01-01T21:30:00\",\n \"Contacts\": 12,\n \"NotHandled\": 3,\n \"Handled\": 9,\n \"AHT\": 359.78\n },\n {\n \"Interval\": \"2024-01-01T21:45:00\",\n \"Contacts\": 9,\n \"NotHandled\": 0,\n \"Handled\": 9,\n \"AHT\": 394.67\n },\n {\n \"Interval\": \"2024-01-01T22:00:00\",\n \"Contacts\": 12,\n \"NotHandled\": 4,\n \"Handled\": 8,\n \"AHT\": 724.88\n },\n {\n \"Interval\": \"2024-01-01T22:15:00\",\n \"Contacts\": 7,\n \"NotHandled\": 1,\n \"Handled\": 6,\n \"AHT\": 561\n },\n {\n \"Interval\": \"2024-01-01T22:30:00\",\n \"Contacts\": 15,\n \"NotHandled\": 6,\n \"Handled\": 9,\n \"AHT\": 640.33\n },\n {\n \"Interval\": \"2024-01-01T22:45:00\",\n \"Contacts\": 8,\n \"NotHandled\": 2,\n \"Handled\": 6,\n \"AHT\": 597.67\n },\n {\n \"Interval\": \"2024-01-01T23:00:00\",\n \"Contacts\": 12,\n \"NotHandled\": 6,\n \"Handled\": 6,\n \"AHT\": 511.67\n },\n {\n \"Interval\": \"2024-01-01T23:15:00\",\n \"Contacts\": 8,\n \"NotHandled\": 2,\n \"Handled\": 6,\n \"AHT\": 500.17\n },\n {\n \"Interval\": \"2024-01-01T23:30:00\",\n \"Contacts\": 6,\n \"NotHandled\": 1,\n \"Handled\": 5,\n \"AHT\": 388.4\n },\n {\n \"Interval\": \"2024-01-01T23:45:00\",\n \"Contacts\": 5,\n \"NotHandled\": 1,\n \"Handled\": 4,\n \"AHT\": 363\n },\n {\n \"Interval\": \"2024-01-02T00:00:00\",\n \"Contacts\": 6,\n \"NotHandled\": 0,\n \"Handled\": 6,\n \"AHT\": 340\n },\n {\n \"Interval\": \"2024-01-02T00:15:00\",\n \"Contacts\": 3,\n \"NotHandled\": 0,\n \"Handled\": 3,\n \"AHT\": 197\n },\n {\n \"Interval\": \"2024-01-02T00:30:00\",\n \"Contacts\": 6,\n \"NotHandled\": 1,\n \"Handled\": 5,\n \"AHT\": 155.6\n },\n {\n \"Interval\": \"2024-01-02T00:45:00\",\n \"Contacts\": 3,\n \"NotHandled\": 0,\n \"Handled\": 3,\n \"AHT\": 205.67\n },\n {\n \"Interval\": \"2024-01-02T01:00:00\",\n \"Contacts\": 5,\n \"NotHandled\": 1,\n \"Handled\": 4,\n \"AHT\": 457\n },\n {\n \"Interval\": \"2024-01-02T01:15:00\",\n \"Contacts\": 3,\n \"NotHandled\": 0,\n \"Handled\": 3,\n \"AHT\": 231.67\n },\n {\n \"Interval\": \"2024-01-02T01:30:00\",\n \"Contacts\": 5,\n \"NotHandled\": 1,\n \"Handled\": 4,\n \"AHT\": 228.25\n },\n {\n \"Interval\": \"2024-01-02T01:45:00\",\n \"Contacts\": 3,\n \"NotHandled\": 0,\n \"Handled\": 3,\n \"AHT\": 223.67\n },\n {\n \"Interval\": \"2024-01-02T02:00:00\",\n \"Contacts\": 9,\n \"NotHandled\": 4,\n \"Handled\": 5,\n \"AHT\": 277.6\n },\n {\n \"Interval\": \"2024-01-02T02:15:00\",\n \"Contacts\": 5,\n \"NotHandled\": 2,\n \"Handled\": 3,\n \"AHT\": 267\n },\n {\n \"Interval\": \"2024-01-02T02:30:00\",\n \"Contacts\": 5,\n \"NotHandled\": 2,\n \"Handled\": 3,\n \"AHT\": 280.33\n },\n {\n \"Interval\": \"2024-01-02T02:45:00\",\n \"Contacts\": 5,\n \"NotHandled\": 1,\n \"Handled\": 4,\n \"AHT\": 209.75\n },\n {\n \"Interval\": \"2024-01-02T03:00:00\",\n \"Contacts\": 6,\n \"NotHandled\": 2,\n \"Handled\": 4,\n \"AHT\": 274\n },\n {\n \"Interval\": \"2024-01-02T03:15:00\",\n \"Contacts\": 4,\n \"NotHandled\": 0,\n \"Handled\": 4,\n \"AHT\": 222\n },\n {\n \"Interval\": \"2024-01-02T03:30:00\",\n \"Contacts\": 4,\n \"NotHandled\": 0,\n \"Handled\": 4,\n \"AHT\": 256.75\n },\n {\n \"Interval\": \"2024-01-02T03:45:00\",\n \"Contacts\": 4,\n \"NotHandled\": 0,\n \"Handled\": 4,\n \"AHT\": 251.25\n },\n {\n \"Interval\": \"2024-01-02T04:00:00\",\n \"Contacts\": 4,\n \"NotHandled\": 1,\n \"Handled\": 3,\n \"AHT\": 245\n },\n {\n \"Interval\": \"2024-01-02T04:15:00\",\n \"Contacts\": 3,\n \"NotHandled\": 0,\n \"Handled\": 3,\n \"AHT\": 255.33\n },\n {\n \"Interval\": \"2024-01-02T04:30:00\",\n \"Contacts\": 8,\n \"NotHandled\": 2,\n \"Handled\": 6,\n \"AHT\": 194.33\n },\n {\n \"Interval\": \"2024-01-02T04:45:00\",\n \"Contacts\": 4,\n \"NotHandled\": 0,\n \"Handled\": 4,\n \"AHT\": 223.5\n },\n {\n \"Interval\": \"2024-01-02T05:00:00\",\n \"Contacts\": 8,\n \"NotHandled\": 0,\n \"Handled\": 8,\n \"AHT\": 241.13\n },\n {\n \"Interval\": \"2024-01-02T05:15:00\",\n \"Contacts\": 8,\n \"NotHandled\": 0,\n \"Handled\": 8,\n \"AHT\": 259\n },\n {\n \"Interval\": \"2024-01-02T05:30:00\",\n \"Contacts\": 8,\n \"NotHandled\": 1,\n \"Handled\": 7,\n \"AHT\": 480.29\n },\n {\n \"Interval\": \"2024-01-02T05:45:00\",\n \"Contacts\": 4,\n \"NotHandled\": 0,\n \"Handled\": 4,\n \"AHT\": 295.75\n },\n {\n \"Interval\": \"2024-01-02T06:00:00\",\n \"Contacts\": 13,\n \"NotHandled\": 0,\n \"Handled\": 13,\n \"AHT\": 306.08\n },\n {\n \"Interval\": \"2024-01-02T06:15:00\",\n \"Contacts\": 9,\n \"NotHandled\": 0,\n \"Handled\": 9,\n \"AHT\": 314.22\n },\n {\n \"Interval\": \"2024-01-02T06:30:00\",\n \"Contacts\": 24,\n \"NotHandled\": 9,\n \"Handled\": 15,\n \"AHT\": 276.4\n },\n {\n \"Interval\": \"2024-01-02T06:45:00\",\n \"Contacts\": 22,\n \"NotHandled\": 4,\n \"Handled\": 18,\n \"AHT\": 279.72\n },\n {\n \"Interval\": \"2024-01-02T07:00:00\",\n \"Contacts\": 31,\n \"NotHandled\": 4,\n \"Handled\": 27,\n \"AHT\": 355.96\n },\n {\n \"Interval\": \"2024-01-02T07:15:00\",\n \"Contacts\": 24,\n \"NotHandled\": 0,\n \"Handled\": 24,\n \"AHT\": 369.17\n },\n {\n \"Interval\": \"2024-01-02T07:30:00\",\n \"Contacts\": 27,\n \"NotHandled\": 5,\n \"Handled\": 22,\n \"AHT\": 545.45\n },\n {\n \"Interval\": \"2024-01-02T07:45:00\",\n \"Contacts\": 24,\n \"NotHandled\": 2,\n \"Handled\": 22,\n \"AHT\": 494.27\n },\n {\n \"Interval\": \"2024-01-02T08:00:00\",\n \"Contacts\": 39,\n \"NotHandled\": 5,\n \"Handled\": 34,\n \"AHT\": 484.85\n },\n {\n \"Interval\": \"2024-01-02T08:15:00\",\n \"Contacts\": 30,\n \"NotHandled\": 2,\n \"Handled\": 28,\n \"AHT\": 315.86\n },\n {\n \"Interval\": \"2024-01-02T08:30:00\",\n \"Contacts\": 47,\n \"NotHandled\": 5,\n \"Handled\": 42,\n \"AHT\": 454.74\n },\n {\n \"Interval\": \"2024-01-02T08:45:00\",\n \"Contacts\": 42,\n \"NotHandled\": 4,\n \"Handled\": 38,\n \"AHT\": 326.55\n },\n {\n \"Interval\": \"2024-01-02T09:00:00\",\n \"Contacts\": 51,\n \"NotHandled\": 12,\n \"Handled\": 39,\n \"AHT\": 392.36\n },\n {\n \"Interval\": \"2024-01-02T09:15:00\",\n \"Contacts\": 47,\n \"NotHandled\": 8,\n \"Handled\": 39,\n \"AHT\": 358.03\n },\n {\n \"Interval\": \"2024-01-02T09:30:00\",\n \"Contacts\": 48,\n \"NotHandled\": 8,\n \"Handled\": 40,\n \"AHT\": 373.95\n },\n {\n \"Interval\": \"2024-01-02T09:45:00\",\n \"Contacts\": 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424.7\n },\n {\n \"Interval\": \"2024-01-02T13:45:00\",\n \"Contacts\": 68,\n \"NotHandled\": 2,\n \"Handled\": 66,\n \"AHT\": 319.71\n },\n {\n \"Interval\": \"2024-01-02T14:00:00\",\n \"Contacts\": 69,\n \"NotHandled\": 18,\n \"Handled\": 51,\n \"AHT\": 382.24\n },\n {\n \"Interval\": \"2024-01-02T14:15:00\",\n \"Contacts\": 78,\n \"NotHandled\": 11,\n \"Handled\": 67,\n \"AHT\": 323.64\n },\n {\n \"Interval\": \"2024-01-02T14:30:00\",\n \"Contacts\": 61,\n \"NotHandled\": 5,\n \"Handled\": 56,\n \"AHT\": 359.71\n },\n {\n \"Interval\": \"2024-01-02T14:45:00\",\n \"Contacts\": 53,\n \"NotHandled\": 2,\n \"Handled\": 51,\n \"AHT\": 391.18\n },\n {\n \"Interval\": \"2024-01-02T15:00:00\",\n \"Contacts\": 54,\n \"NotHandled\": 9,\n \"Handled\": 45,\n \"AHT\": 527.96\n },\n {\n \"Interval\": \"2024-01-02T15:15:00\",\n \"Contacts\": 42,\n \"NotHandled\": 5,\n \"Handled\": 37,\n \"AHT\": 370.05\n },\n {\n \"Interval\": \"2024-01-02T15:30:00\",\n \"Contacts\": 48,\n \"NotHandled\": 10,\n \"Handled\": 38,\n \"AHT\": 429.55\n },\n {\n \"Interval\": \"2024-01-02T15:45:00\",\n \"Contacts\": 49,\n \"NotHandled\": 6,\n \"Handled\": 43,\n \"AHT\": 433.37\n },\n {\n \"Interval\": \"2024-01-02T16:00:00\",\n \"Contacts\": 48,\n \"NotHandled\": 4,\n \"Handled\": 44,\n \"AHT\": 407.05\n },\n {\n \"Interval\": \"2024-01-02T16:15:00\",\n \"Contacts\": 43,\n \"NotHandled\": 1,\n \"Handled\": 42,\n \"AHT\": 325.74\n },\n {\n \"Interval\": \"2024-01-02T16:30:00\",\n \"Contacts\": 39,\n \"NotHandled\": 5,\n \"Handled\": 34,\n \"AHT\": 384.03\n },\n {\n \"Interval\": \"2024-01-02T16:45:00\",\n \"Contacts\": 34,\n \"NotHandled\": 2,\n \"Handled\": 32,\n \"AHT\": 455.5\n },\n {\n \"Interval\": \"2024-01-02T17:00:00\",\n \"Contacts\": 45,\n \"NotHandled\": 12,\n \"Handled\": 33,\n \"AHT\": 324.24\n },\n {\n \"Interval\": \"2024-01-02T17:15:00\",\n \"Contacts\": 42,\n \"NotHandled\": 6,\n \"Handled\": 36,\n \"AHT\": 387.08\n },\n {\n \"Interval\": \"2024-01-02T17:30:00\",\n \"Contacts\": 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},\n {\n \"Interval\": \"2024-01-02T21:30:00\",\n \"Contacts\": 16,\n \"NotHandled\": 2,\n \"Handled\": 14,\n \"AHT\": 452.43\n },\n {\n \"Interval\": \"2024-01-02T21:45:00\",\n \"Contacts\": 10,\n \"NotHandled\": 0,\n \"Handled\": 10,\n \"AHT\": 460\n },\n {\n \"Interval\": \"2024-01-02T22:00:00\",\n \"Contacts\": 13,\n \"NotHandled\": 1,\n \"Handled\": 12,\n \"AHT\": 437.67\n },\n {\n \"Interval\": \"2024-01-02T22:15:00\",\n \"Contacts\": 7,\n \"NotHandled\": 0,\n \"Handled\": 7,\n \"AHT\": 290.43\n },\n {\n \"Interval\": \"2024-01-02T22:30:00\",\n \"Contacts\": 15,\n \"NotHandled\": 6,\n \"Handled\": 9,\n \"AHT\": 437.22\n },\n {\n \"Interval\": \"2024-01-02T22:45:00\",\n \"Contacts\": 15,\n \"NotHandled\": 1,\n \"Handled\": 14,\n \"AHT\": 390.36\n },\n {\n \"Interval\": \"2024-01-02T23:00:00\",\n \"Contacts\": 10,\n \"NotHandled\": 1,\n \"Handled\": 9,\n \"AHT\": 656.11\n },\n {\n \"Interval\": \"2024-01-02T23:15:00\",\n \"Contacts\": 7,\n \"NotHandled\": 1,\n \"Handled\": 6,\n \"AHT\": 609.33\n },\n {\n \"Interval\": \"2024-01-02T23:30:00\",\n \"Contacts\": 10,\n \"NotHandled\": 2,\n \"Handled\": 8,\n \"AHT\": 488.13\n },\n {\n \"Interval\": \"2024-01-02T23:45:00\",\n \"Contacts\": 6,\n \"NotHandled\": 0,\n \"Handled\": 6,\n \"AHT\": 549.83\n }\n ],\n \"IntervalVolumeAllocation\": [\n {\n \"Interval\": \"2024-05-08T00:00:00\",\n \"Contacts\": 6,\n \"NotHandled\": 0,\n \"Handled\": 6,\n \"AHT\": 340,\n \"VolumePercent\": 0.19,\n \"AHTPercent\": 85.92\n },\n {\n \"Interval\": \"2024-05-08T00:15:00\",\n \"Contacts\": 3,\n \"NotHandled\": 0,\n \"Handled\": 3,\n \"AHT\": 197,\n \"VolumePercent\": 0.09,\n \"AHTPercent\": 49.78\n },\n {\n \"Interval\": \"2024-05-08T00:30:00\",\n \"Contacts\": 6,\n \"NotHandled\": 1,\n \"Handled\": 5,\n \"AHT\": 155.6,\n \"VolumePercent\": 0.19,\n \"AHTPercent\": 39.32\n },\n {\n \"Interval\": \"2024-05-08T00:45:00\",\n \"Contacts\": 3,\n \"NotHandled\": 0,\n \"Handled\": 3,\n \"AHT\": 205.67,\n \"VolumePercent\": 0.09,\n 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\"VolumePercent\": 0.25,\n \"AHTPercent\": 60.93\n },\n {\n \"Interval\": \"2024-05-08T05:15:00\",\n \"Contacts\": 8,\n \"NotHandled\": 0,\n \"Handled\": 8,\n \"AHT\": 259,\n \"VolumePercent\": 0.25,\n \"AHTPercent\": 65.45\n },\n {\n \"Interval\": \"2024-05-08T05:30:00\",\n \"Contacts\": 8,\n \"NotHandled\": 1,\n \"Handled\": 7,\n \"AHT\": 480.29,\n \"VolumePercent\": 0.25,\n \"AHTPercent\": 121.37\n },\n {\n \"Interval\": \"2024-05-08T05:45:00\",\n \"Contacts\": 4,\n \"NotHandled\": 0,\n \"Handled\": 4,\n \"AHT\": 295.75,\n \"VolumePercent\": 0.13,\n \"AHTPercent\": 74.74\n },\n {\n \"Interval\": \"2024-05-08T06:00:00\",\n \"Contacts\": 13,\n \"NotHandled\": 0,\n \"Handled\": 13,\n \"AHT\": 306.08,\n \"VolumePercent\": 0.41,\n \"AHTPercent\": 77.35\n },\n {\n \"Interval\": \"2024-05-08T06:15:00\",\n \"Contacts\": 9,\n \"NotHandled\": 0,\n \"Handled\": 9,\n \"AHT\": 314.22,\n \"VolumePercent\": 0.28,\n \"AHTPercent\": 79.4\n },\n {\n \"Interval\": \"2024-05-08T06:30:00\",\n 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This may expand in future updates.
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\n","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","EventReviewStatusChangeReport"],"host":["{{envName}}"],"query":[{"description":{"content":"REQUIRED: Filters the results to a specific type of event status. Can be null/blank. 1 = In Queue, 2 = At Work, 4 = Is Constrained by Work, 8 = Requires Approval, 16 = Is Available for Callback, 32 = Travels with Participant, 64 = Is Locked, 128 = Is Adherence Queue, 256 = Is Default Work Type
\n","type":"text/plain"},"key":"bitmaskValue","value":"128"},{"description":{"content":"REQUIRED: The ID of the event type you want to filter by; can be null or blank. Use GET EventType to get a full list of available event types.
\n","type":"text/plain"},"key":"eventTypeId","value":"8"},{"description":{"content":"REQUIRED: Defines the start date for the report. Format is YYYY-MM-DD or MM/DD/YYYY
\n","type":"text/plain"},"key":"startDate","value":"3/18/2024"},{"description":{"content":"REQUIRED: Defines the end date for the report. Format is YYYY-MM-DD or MM/DD/YYYY
\n","type":"text/plain"},"key":"endDate","value":"4/19/2024"},{"description":{"content":"REQUIRED: Used to filter by ID of the agent who reviewed the event. Can be null/blank.
\n","type":"text/plain"},"key":"reviewedBy","value":"1"},{"description":{"content":"REQUIRED: Used to filter by review status. Can be null/blank. 0 = Denied, 1 = Approved, 2 = Pending
\n","type":"text/plain"},"key":"reviewStatus","value":"1"},{"description":{"content":"REQUIRED: AgentID of user whose data you want. AgentIDs can be found in GET Agent or GET AgentList
\n","type":"text/plain"},"key":"agentId","value":"432"},{"description":{"content":"REQUIRED: Timezone code in which to format the data. Expects integer value or null.
\n","type":"text/plain"},"key":"timeZoneId","value":"20"},{"description":{"content":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList
\n","type":"text/plain"},"key":"userId","value":"1"}],"variable":[]}},"response":[{"id":"6ddb0410-0adf-4474-9ea1-20031668152c","name":"All results","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","type":"text"}],"url":{"raw":"{{envName}}/api/EventReviewStatusChangeReport?bitmaskValue=&eventTypeId=&startDate=3/18/2024&endDate=3/19/2024&reviewedBy=&reviewStatus=1&agentId=&timeZoneId=35&userId=1","host":["{{envName}}"],"path":["api","EventReviewStatusChangeReport"],"query":[{"key":"bitmaskValue","value":"","description":"REQUIRED: Filters the results to a specific type of event status. Can be null/blank. 1 = In Queue, 2 = At Work, 4 = Is Constrained by Work, 8 = Requires Approval, 16 = Is Available for Callback, 32 = Travels with Participant, 64 = Is Locked, 128 = Is Adherence Queue, 256 = Is Default Work Type"},{"key":"eventTypeId","value":"","description":"REQUIRED: The ID of the event type you want to filter by; can be null or blank. Use GET EventType to get a full list of available event types."},{"key":"startDate","value":"3/18/2024","description":"REQUIRED: Defines the start date for the report. Format is YYYY-MM-DD or MM/DD/YYYY"},{"key":"endDate","value":"3/19/2024","description":"REQUIRED: Defines the end date for the report. Format is YYYY-MM-DD or MM/DD/YYYY"},{"key":"reviewedBy","value":"","description":"REQUIRED: Used to filter by ID of the agent who reviewed the event. Can be null/blank."},{"key":"reviewStatus","value":"1","description":"REQUIRED: Used to filter by review status. Can be null/blank. 0 = Denied, 1 = Approved, 2 = Pending"},{"key":"agentId","value":"","description":"REQUIRED: AgentID of user whose data you want. AgentIDs can be found in GET Agent or GET AgentList"},{"key":"timeZoneId","value":"35","description":"REQUIRED: Timezone code in which to format the data. Expects integer value or null."},{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruEq3qgRQGopcOaLZO+1C6pDrYA0s1NrKQc="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Wed, 01 May 2024 19:26:56 GMT"},{"key":"Content-Length","value":"990347"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": [\n {\n \"ParticipantId\": 370,\n \"ParticipantName\": \"Nelson, Candice \",\n \"EventId\": 952745,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"ReviewDate\": \"2024-03-18T12:00:07.597\",\n \"ReviewUserId\": 1,\n \"ReviewUserName\": \"Account, Service \",\n \"notes\": \"Created by soft checkin monitor\",\n \"EventDate\": \"2024-03-18T13:00:00\",\n \"EventDuration\": 0.0833,\n \"EventDescription\": \"Created by soft checkin monitor\",\n \"EventLocation\": null,\n \"EventCreatedDate\": \"2024-03-18T17:00:07.583\",\n \"EventTypeName\": \"Late\",\n \"EventTypeDescription\": \"Tardy\",\n \"EventTypeAtWork\": false,\n \"EventTypeInQueue\": false,\n \"EventTypeIsQueueAdherence\": true,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": false,\n \"EventTypePaid\": true,\n \"EventTypeIsWorkingInterval\": false,\n \"TravlesWithParticipant\": false,\n \"BitmaskValue\": 128\n },\n {\n \"ParticipantId\": 155,\n \"ParticipantName\": \"Goldfarb, Brett \",\n \"EventId\": 952746,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"ReviewDate\": \"2024-03-18T18:00:10.597\",\n \"ReviewUserId\": 1,\n \"ReviewUserName\": \"Account, Service \",\n \"notes\": \"Created by soft checkin monitor\",\n \"EventDate\": \"2024-03-18T19:00:00\",\n \"EventDuration\": 0.0833,\n \"EventDescription\": \"Created by soft checkin monitor\",\n \"EventLocation\": null,\n \"EventCreatedDate\": \"2024-03-18T23:00:10.593\",\n \"EventTypeName\": \"Late\",\n \"EventTypeDescription\": \"Tardy\",\n \"EventTypeAtWork\": false,\n \"EventTypeInQueue\": false,\n \"EventTypeIsQueueAdherence\": true,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": false,\n \"EventTypePaid\": true,\n \"EventTypeIsWorkingInterval\": false,\n \"TravlesWithParticipant\": false,\n \"BitmaskValue\": 128\n },\n {\n \"ParticipantId\": 278,\n \"ParticipantName\": \"Areheart, Sam \",\n \"EventId\": 952756,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"ReviewDate\": \"2024-03-19T12:21:35.65\",\n \"ReviewUserId\": 1,\n \"ReviewUserName\": \"Account, Service \",\n \"notes\": \"Copied Schedule on Mar 19 2024 12:21PM\",\n \"EventDate\": \"2024-05-06T10:00:00\",\n \"EventDuration\": 11,\n \"EventDescription\": \"Scheduled Work\",\n \"EventLocation\": \"Workstation\",\n \"EventCreatedDate\": \"2024-03-19T12:21:35.023\",\n \"EventTypeName\": \"Work\",\n \"EventTypeDescription\": \"Auto generated work type\",\n \"EventTypeAtWork\": true,\n \"EventTypeInQueue\": true,\n \"EventTypeIsQueueAdherence\": true,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": true,\n \"EventTypePaid\": true,\n \"EventTypeIsWorkingInterval\": true,\n \"TravlesWithParticipant\": true,\n \"BitmaskValue\": 435\n },\n {\n \"ParticipantId\": 278,\n \"ParticipantName\": \"Areheart, Sam \",\n \"EventId\": 952757,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"ReviewDate\": \"2024-03-19T12:21:35.65\",\n \"ReviewUserId\": 1,\n \"ReviewUserName\": \"Account, Service \",\n \"notes\": \"Copied Schedule on Mar 19 2024 12:21PM\",\n \"EventDate\": \"2024-05-07T10:00:00\",\n \"EventDuration\": 11,\n \"EventDescription\": \"Scheduled Work\",\n \"EventLocation\": \"Workstation\",\n \"EventCreatedDate\": \"2024-03-19T12:21:35.023\",\n \"EventTypeName\": \"Work\",\n \"EventTypeDescription\": \"Auto generated work type\",\n \"EventTypeAtWork\": true,\n \"EventTypeInQueue\": true,\n \"EventTypeIsQueueAdherence\": true,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": true,\n \"EventTypePaid\": true,\n \"EventTypeIsWorkingInterval\": true,\n \"TravlesWithParticipant\": true,\n \"BitmaskValue\": 435\n },\n {\n \"ParticipantId\": 278,\n \"ParticipantName\": \"Areheart, Sam \",\n \"EventId\": 952758,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"ReviewDate\": \"2024-03-19T12:21:35.65\",\n \"ReviewUserId\": 1,\n \"ReviewUserName\": \"Account, Service \",\n \"notes\": \"Copied Schedule on Mar 19 2024 12:21PM\",\n \"EventDate\": \"2024-05-08T10:00:00\",\n \"EventDuration\": 11,\n \"EventDescription\": \"Scheduled Work\",\n \"EventLocation\": \"Workstation\",\n \"EventCreatedDate\": \"2024-03-19T12:21:35.023\",\n \"EventTypeName\": \"Work\",\n \"EventTypeDescription\": \"Auto generated work type\",\n \"EventTypeAtWork\": true,\n \"EventTypeInQueue\": true,\n \"EventTypeIsQueueAdherence\": true,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": true,\n \"EventTypePaid\": true,\n \"EventTypeIsWorkingInterval\": true,\n \"TravlesWithParticipant\": true,\n \"BitmaskValue\": 435\n },\n {\n \"ParticipantId\": 278,\n \"ParticipantName\": \"Areheart, Sam \",\n \"EventId\": 953086,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"ReviewDate\": \"2024-03-19T12:21:35.65\",\n \"ReviewUserId\": 1,\n \"ReviewUserName\": \"Account, Service \",\n \"notes\": \"Copied Schedule on Mar 19 2024 12:21PM\",\n \"EventDate\": \"2024-05-06T12:15:00\",\n \"EventDuration\": 0.25,\n \"EventDescription\": \"Off phone interval\",\n \"EventLocation\": \"\",\n \"EventCreatedDate\": \"2024-03-19T12:21:35.023\",\n \"EventTypeName\": \"Break\",\n \"EventTypeDescription\": \"Break\",\n \"EventTypeAtWork\": true,\n \"EventTypeInQueue\": false,\n \"EventTypeIsQueueAdherence\": false,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": true,\n \"EventTypePaid\": true,\n \"EventTypeIsWorkingInterval\": false,\n \"TravlesWithParticipant\": true,\n \"BitmaskValue\": 54\n },\n {\n \"ParticipantId\": 278,\n \"ParticipantName\": \"Areheart, Sam \",\n \"EventId\": 953087,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"ReviewDate\": \"2024-03-19T12:21:35.65\",\n \"ReviewUserId\": 1,\n \"ReviewUserName\": \"Account, Service \",\n \"notes\": \"Copied Schedule on Mar 19 2024 12:21PM\",\n \"EventDate\": \"2024-05-06T17:00:00\",\n \"EventDuration\": 0.25,\n \"EventDescription\": \"Off phone interval\",\n \"EventLocation\": \"\",\n \"EventCreatedDate\": \"2024-03-19T12:21:35.023\",\n \"EventTypeName\": \"Break\",\n \"EventTypeDescription\": \"Break\",\n \"EventTypeAtWork\": true,\n \"EventTypeInQueue\": false,\n \"EventTypeIsQueueAdherence\": false,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": true,\n \"EventTypePaid\": true,\n \"EventTypeIsWorkingInterval\": false,\n \"TravlesWithParticipant\": true,\n \"BitmaskValue\": 54\n },\n {\n \"ParticipantId\": 278,\n \"ParticipantName\": \"Areheart, Sam \",\n \"EventId\": 953088,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"ReviewDate\": \"2024-03-19T12:21:35.65\",\n \"ReviewUserId\": 1,\n \"ReviewUserName\": \"Account, Service \",\n \"notes\": \"Copied Schedule on Mar 19 2024 12:21PM\",\n \"EventDate\": \"2024-05-06T18:45:00\",\n \"EventDuration\": 0.25,\n \"EventDescription\": \"Off phone interval\",\n \"EventLocation\": \"\",\n \"EventCreatedDate\": \"2024-03-19T12:21:35.023\",\n \"EventTypeName\": \"Break\",\n \"EventTypeDescription\": \"Break\",\n \"EventTypeAtWork\": true,\n \"EventTypeInQueue\": false,\n \"EventTypeIsQueueAdherence\": false,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": true,\n \"EventTypePaid\": true,\n \"EventTypeIsWorkingInterval\": false,\n \"TravlesWithParticipant\": true,\n \"BitmaskValue\": 54\n },\n {\n \"ParticipantId\": 278,\n \"ParticipantName\": \"Areheart, Sam \",\n \"EventId\": 953089,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"ReviewDate\": \"2024-03-19T12:21:35.65\",\n \"ReviewUserId\": 1,\n \"ReviewUserName\": \"Account, Service \",\n \"notes\": \"Copied Schedule on Mar 19 2024 12:21PM\",\n \"EventDate\": \"2024-05-06T14:30:00\",\n \"EventDuration\": 1,\n \"EventDescription\": \"Off phone interval\",\n \"EventLocation\": \"\",\n \"EventCreatedDate\": \"2024-03-19T12:21:35.023\",\n \"EventTypeName\": \"Lunch\",\n \"EventTypeDescription\": \"Lunch\",\n \"EventTypeAtWork\": true,\n \"EventTypeInQueue\": false,\n \"EventTypeIsQueueAdherence\": false,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": true,\n \"EventTypePaid\": false,\n \"EventTypeIsWorkingInterval\": false,\n \"TravlesWithParticipant\": true,\n \"BitmaskValue\": 54\n },\n {\n \"ParticipantId\": 278,\n \"ParticipantName\": \"Areheart, Sam \",\n \"EventId\": 953090,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"ReviewDate\": \"2024-03-19T12:21:35.65\",\n \"ReviewUserId\": 1,\n \"ReviewUserName\": \"Account, Service \",\n \"notes\": \"Copied Schedule on Mar 19 2024 12:21PM\",\n \"EventDate\": \"2024-05-07T12:15:00\",\n \"EventDuration\": 0.25,\n \"EventDescription\": \"Off phone interval\",\n \"EventLocation\": \"\",\n \"EventCreatedDate\": \"2024-03-19T12:21:35.023\",\n \"EventTypeName\": \"Break\",\n \"EventTypeDescription\": \"Break\",\n \"EventTypeAtWork\": true,\n \"EventTypeInQueue\": false,\n \"EventTypeIsQueueAdherence\": false,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": true,\n \"EventTypePaid\": true,\n \"EventTypeIsWorkingInterval\": false,\n \"TravlesWithParticipant\": true,\n \"BitmaskValue\": 54\n },\n {\n \"ParticipantId\": 278,\n \"ParticipantName\": \"Areheart, Sam \",\n \"EventId\": 953091,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"ReviewDate\": \"2024-03-19T12:21:35.65\",\n \"ReviewUserId\": 1,\n \"ReviewUserName\": \"Account, Service \",\n \"notes\": \"Copied Schedule on Mar 19 2024 12:21PM\",\n \"EventDate\": \"2024-05-07T16:45:00\",\n \"EventDuration\": 0.25,\n \"EventDescription\": \"Off phone interval\",\n \"EventLocation\": \"\",\n \"EventCreatedDate\": \"2024-03-19T12:21:35.023\",\n \"EventTypeName\": \"Break\",\n \"EventTypeDescription\": \"Break\",\n \"EventTypeAtWork\": true,\n \"EventTypeInQueue\": false,\n \"EventTypeIsQueueAdherence\": false,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": true,\n \"EventTypePaid\": true,\n \"EventTypeIsWorkingInterval\": false,\n \"TravlesWithParticipant\": true,\n \"BitmaskValue\": 54\n },\n {\n \"ParticipantId\": 278,\n \"ParticipantName\": \"Areheart, Sam \",\n \"EventId\": 953092,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"ReviewDate\": \"2024-03-19T12:21:35.65\",\n \"ReviewUserId\": 1,\n \"ReviewUserName\": \"Account, Service \",\n \"notes\": \"Copied Schedule on Mar 19 2024 12:21PM\",\n \"EventDate\": \"2024-05-07T18:45:00\",\n \"EventDuration\": 0.25,\n \"EventDescription\": \"Off phone interval\",\n \"EventLocation\": \"\",\n \"EventCreatedDate\": \"2024-03-19T12:21:35.023\",\n \"EventTypeName\": \"Break\",\n \"EventTypeDescription\": \"Break\",\n \"EventTypeAtWork\": true,\n \"EventTypeInQueue\": false,\n \"EventTypeIsQueueAdherence\": false,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": true,\n \"EventTypePaid\": true,\n \"EventTypeIsWorkingInterval\": false,\n \"TravlesWithParticipant\": true,\n \"BitmaskValue\": 54\n },\n {\n \"ParticipantId\": 278,\n \"ParticipantName\": \"Areheart, Sam \",\n \"EventId\": 953093,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"ReviewDate\": \"2024-03-19T12:21:35.65\",\n \"ReviewUserId\": 1,\n \"ReviewUserName\": \"Account, Service \",\n \"notes\": \"Copied Schedule on Mar 19 2024 12:21PM\",\n \"EventDate\": \"2024-05-07T14:00:00\",\n \"EventDuration\": 1,\n \"EventDescription\": \"Off phone interval\",\n \"EventLocation\": \"\",\n \"EventCreatedDate\": \"2024-03-19T12:21:35.023\",\n \"EventTypeName\": \"Lunch\",\n \"EventTypeDescription\": \"Lunch\",\n \"EventTypeAtWork\": true,\n \"EventTypeInQueue\": false,\n \"EventTypeIsQueueAdherence\": false,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": true,\n \"EventTypePaid\": false,\n \"EventTypeIsWorkingInterval\": false,\n \"TravlesWithParticipant\": true,\n \"BitmaskValue\": 54\n },\n {\n \"ParticipantId\": 278,\n \"ParticipantName\": \"Areheart, Sam \",\n \"EventId\": 953094,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"ReviewDate\": \"2024-03-19T12:21:35.65\",\n \"ReviewUserId\": 1,\n \"ReviewUserName\": \"Account, Service \",\n \"notes\": \"Copied Schedule on Mar 19 2024 12:21PM\",\n \"EventDate\": \"2024-05-08T11:45:00\",\n \"EventDuration\": 0.25,\n \"EventDescription\": \"Off phone interval\",\n \"EventLocation\": \"\",\n \"EventCreatedDate\": \"2024-03-19T12:21:35.023\",\n \"EventTypeName\": \"Break\",\n \"EventTypeDescription\": \"Break\",\n \"EventTypeAtWork\": true,\n \"EventTypeInQueue\": false,\n \"EventTypeIsQueueAdherence\": false,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": true,\n \"EventTypePaid\": true,\n \"EventTypeIsWorkingInterval\": false,\n \"TravlesWithParticipant\": true,\n \"BitmaskValue\": 54\n },\n {\n \"ParticipantId\": 278,\n \"ParticipantName\": \"Areheart, Sam \",\n \"EventId\": 953095,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"ReviewDate\": \"2024-03-19T12:21:35.65\",\n \"ReviewUserId\": 1,\n \"ReviewUserName\": \"Account, Service \",\n \"notes\": \"Copied Schedule on Mar 19 2024 12:21PM\",\n \"EventDate\": \"2024-05-08T16:45:00\",\n \"EventDuration\": 0.25,\n \"EventDescription\": \"Off phone interval\",\n \"EventLocation\": \"\",\n \"EventCreatedDate\": \"2024-03-19T12:21:35.023\",\n \"EventTypeName\": \"Break\",\n \"EventTypeDescription\": \"Break\",\n \"EventTypeAtWork\": true,\n \"EventTypeInQueue\": false,\n \"EventTypeIsQueueAdherence\": false,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": true,\n \"EventTypePaid\": true,\n \"EventTypeIsWorkingInterval\": false,\n \"TravlesWithParticipant\": true,\n \"BitmaskValue\": 54\n },\n {\n \"ParticipantId\": 278,\n \"ParticipantName\": \"Areheart, Sam \",\n \"EventId\": 953096,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"ReviewDate\": \"2024-03-19T12:21:35.65\",\n \"ReviewUserId\": 1,\n \"ReviewUserName\": \"Account, Service \",\n \"notes\": \"Copied Schedule on Mar 19 2024 12:21PM\",\n \"EventDate\": \"2024-05-08T18:45:00\",\n \"EventDuration\": 0.25,\n \"EventDescription\": \"Off phone interval\",\n \"EventLocation\": \"\",\n \"EventCreatedDate\": \"2024-03-19T12:21:35.023\",\n \"EventTypeName\": \"Break\",\n \"EventTypeDescription\": \"Break\",\n \"EventTypeAtWork\": true,\n \"EventTypeInQueue\": false,\n \"EventTypeIsQueueAdherence\": false,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": true,\n \"EventTypePaid\": true,\n \"EventTypeIsWorkingInterval\": false,\n \"TravlesWithParticipant\": true,\n \"BitmaskValue\": 54\n },\n {\n \"ParticipantId\": 278,\n \"ParticipantName\": \"Areheart, Sam \",\n \"EventId\": 953097,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"ReviewDate\": \"2024-03-19T12:21:35.65\",\n \"ReviewUserId\": 1,\n \"ReviewUserName\": \"Account, Service \",\n \"notes\": \"Copied Schedule on Mar 19 2024 12:21PM\",\n \"EventDate\": \"2024-05-08T13:45:00\",\n \"EventDuration\": 1,\n \"EventDescription\": \"Off phone interval\",\n \"EventLocation\": \"\",\n \"EventCreatedDate\": \"2024-03-19T12:21:35.023\",\n \"EventTypeName\": \"Lunch\",\n \"EventTypeDescription\": \"Lunch\",\n \"EventTypeAtWork\": true,\n \"EventTypeInQueue\": false,\n \"EventTypeIsQueueAdherence\": false,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": true,\n \"EventTypePaid\": false,\n \"EventTypeIsWorkingInterval\": false,\n \"TravlesWithParticipant\": true,\n \"BitmaskValue\": 54\n },\n {\n \"ParticipantId\": 156,\n \"ParticipantName\": \"Azzarito, Deborah \",\n \"EventId\": 952915,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"ReviewDate\": \"2024-03-19T12:21:35.65\",\n \"ReviewUserId\": 1,\n \"ReviewUserName\": \"Account, Service \",\n \"notes\": \"Copied Schedule on Mar 19 2024 12:21PM\",\n \"EventDate\": \"2024-05-11T13:00:00\",\n \"EventDuration\": 8.75,\n \"EventDescription\": \"Scheduled Work\",\n \"EventLocation\": \"Workstation\",\n \"EventCreatedDate\": \"2024-03-19T12:21:35.023\",\n \"EventTypeName\": \"Work\",\n \"EventTypeDescription\": \"Auto generated work type\",\n \"EventTypeAtWork\": true,\n \"EventTypeInQueue\": true,\n \"EventTypeIsQueueAdherence\": true,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": true,\n \"EventTypePaid\": true,\n \"EventTypeIsWorkingInterval\": true,\n \"TravlesWithParticipant\": true,\n \"BitmaskValue\": 435\n },\n {\n \"ParticipantId\": 156,\n \"ParticipantName\": \"Azzarito, Deborah \",\n \"EventId\": 952916,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"ReviewDate\": \"2024-03-19T12:21:35.65\",\n \"ReviewUserId\": 1,\n \"ReviewUserName\": \"Account, Service \",\n \"notes\": \"Copied Schedule on Mar 19 2024 12:21PM\",\n \"EventDate\": \"2024-05-10T13:00:00\",\n \"EventDuration\": 8.75,\n \"EventDescription\": \"Scheduled Work\",\n \"EventLocation\": \"Workstation\",\n \"EventCreatedDate\": \"2024-03-19T12:21:35.023\",\n \"EventTypeName\": \"Work\",\n \"EventTypeDescription\": \"Auto generated work type\",\n 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\"Break\",\n \"EventTypeDescription\": \"Break\",\n \"EventTypeAtWork\": true,\n \"EventTypeInQueue\": false,\n \"EventTypeIsQueueAdherence\": false,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": true,\n \"EventTypePaid\": true,\n \"EventTypeIsWorkingInterval\": false,\n \"TravlesWithParticipant\": true,\n \"BitmaskValue\": 54\n },\n {\n \"ParticipantId\": 429,\n \"ParticipantName\": \"Turner, Bruce \",\n \"EventId\": 953416,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"ReviewDate\": \"2024-03-19T12:21:35.65\",\n \"ReviewUserId\": 1,\n \"ReviewUserName\": \"Account, Service \",\n \"notes\": \"Copied Schedule on Mar 19 2024 12:21PM\",\n \"EventDate\": \"2024-05-07T19:30:00\",\n \"EventDuration\": 0.5,\n \"EventDescription\": \"Off phone interval\",\n \"EventLocation\": \"\",\n \"EventCreatedDate\": \"2024-03-19T12:21:35.023\",\n \"EventTypeName\": \"Lunch\",\n \"EventTypeDescription\": \"Lunch\",\n \"EventTypeAtWork\": true,\n \"EventTypeInQueue\": false,\n \"EventTypeIsQueueAdherence\": false,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": true,\n \"EventTypePaid\": false,\n \"EventTypeIsWorkingInterval\": false,\n \"TravlesWithParticipant\": true,\n \"BitmaskValue\": 54\n },\n {\n \"ParticipantId\": 429,\n \"ParticipantName\": \"Turner, Bruce \",\n \"EventId\": 953417,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"ReviewDate\": \"2024-03-19T12:21:35.65\",\n \"ReviewUserId\": 1,\n \"ReviewUserName\": \"Account, Service \",\n \"notes\": \"Copied Schedule on Mar 19 2024 12:21PM\",\n \"EventDate\": \"2024-05-07T23:00:00\",\n \"EventDuration\": 0.25,\n \"EventDescription\": \"Off phone interval\",\n \"EventLocation\": \"\",\n \"EventCreatedDate\": \"2024-03-19T12:21:35.023\",\n \"EventTypeName\": \"Break\",\n \"EventTypeDescription\": \"Break\",\n \"EventTypeAtWork\": true,\n \"EventTypeInQueue\": false,\n \"EventTypeIsQueueAdherence\": false,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": true,\n \"EventTypePaid\": true,\n \"EventTypeIsWorkingInterval\": false,\n \"TravlesWithParticipant\": true,\n \"BitmaskValue\": 54\n },\n {\n \"ParticipantId\": 429,\n \"ParticipantName\": \"Turner, Bruce \",\n \"EventId\": 953418,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"ReviewDate\": \"2024-03-19T12:21:35.65\",\n \"ReviewUserId\": 1,\n \"ReviewUserName\": \"Account, Service \",\n \"notes\": \"Copied Schedule on Mar 19 2024 12:21PM\",\n \"EventDate\": \"2024-05-07T16:00:00\",\n \"EventDuration\": 0.25,\n \"EventDescription\": \"Off phone interval\",\n \"EventLocation\": \"\",\n \"EventCreatedDate\": \"2024-03-19T12:21:35.023\",\n \"EventTypeName\": \"Coaching\",\n \"EventTypeDescription\": \"Coaching\",\n \"EventTypeAtWork\": true,\n \"EventTypeInQueue\": false,\n \"EventTypeIsQueueAdherence\": false,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": true,\n \"EventTypePaid\": true,\n \"EventTypeIsWorkingInterval\": false,\n \"TravlesWithParticipant\": true,\n \"BitmaskValue\": 50\n },\n {\n \"ParticipantId\": 429,\n \"ParticipantName\": \"Turner, Bruce \",\n \"EventId\": 953419,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"ReviewDate\": \"2024-03-19T12:21:35.65\",\n \"ReviewUserId\": 1,\n \"ReviewUserName\": \"Account, Service \",\n \"notes\": \"Copied Schedule on Mar 19 2024 12:21PM\",\n \"EventDate\": \"2024-05-08T19:15:00\",\n \"EventDuration\": 0.25,\n \"EventDescription\": \"Off phone interval\",\n \"EventLocation\": \"\",\n \"EventCreatedDate\": \"2024-03-19T12:21:35.023\",\n \"EventTypeName\": \"Break\",\n \"EventTypeDescription\": \"Break\",\n \"EventTypeAtWork\": true,\n \"EventTypeInQueue\": false,\n \"EventTypeIsQueueAdherence\": false,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": true,\n \"EventTypePaid\": true,\n \"EventTypeIsWorkingInterval\": false,\n \"TravlesWithParticipant\": true,\n \"BitmaskValue\": 54\n },\n {\n \"ParticipantId\": 429,\n \"ParticipantName\": \"Turner, Bruce \",\n \"EventId\": 953420,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"ReviewDate\": \"2024-03-19T12:21:35.65\",\n \"ReviewUserId\": 1,\n \"ReviewUserName\": \"Account, Service \",\n \"notes\": \"Copied Schedule on Mar 19 2024 12:21PM\",\n \"EventDate\": \"2024-05-08T20:15:00\",\n \"EventDuration\": 0.5,\n \"EventDescription\": \"Off phone interval\",\n \"EventLocation\": \"\",\n \"EventCreatedDate\": \"2024-03-19T12:21:35.023\",\n \"EventTypeName\": \"Lunch\",\n \"EventTypeDescription\": \"Lunch\",\n \"EventTypeAtWork\": true,\n \"EventTypeInQueue\": false,\n \"EventTypeIsQueueAdherence\": false,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": true,\n \"EventTypePaid\": false,\n \"EventTypeIsWorkingInterval\": false,\n \"TravlesWithParticipant\": true,\n \"BitmaskValue\": 54\n },\n {\n \"ParticipantId\": 429,\n \"ParticipantName\": \"Turner, Bruce \",\n \"EventId\": 953421,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"ReviewDate\": \"2024-03-19T12:21:35.65\",\n \"ReviewUserId\": 1,\n \"ReviewUserName\": \"Account, Service \",\n \"notes\": \"Copied Schedule on Mar 19 2024 12:21PM\",\n \"EventDate\": \"2024-05-08T23:30:00\",\n \"EventDuration\": 0.25,\n \"EventDescription\": \"Off phone interval\",\n \"EventLocation\": \"\",\n \"EventCreatedDate\": \"2024-03-19T12:21:35.023\",\n \"EventTypeName\": \"Break\",\n \"EventTypeDescription\": \"Break\",\n \"EventTypeAtWork\": true,\n \"EventTypeInQueue\": false,\n \"EventTypeIsQueueAdherence\": false,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": true,\n \"EventTypePaid\": true,\n \"EventTypeIsWorkingInterval\": false,\n \"TravlesWithParticipant\": true,\n \"BitmaskValue\": 54\n },\n {\n \"ParticipantId\": 429,\n \"ParticipantName\": \"Turner, Bruce \",\n \"EventId\": 953422,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"ReviewDate\": \"2024-03-19T12:21:35.65\",\n \"ReviewUserId\": 1,\n \"ReviewUserName\": \"Account, Service \",\n \"notes\": \"Copied Schedule on Mar 19 2024 12:21PM\",\n \"EventDate\": \"2024-05-08T16:00:00\",\n \"EventDuration\": 0.25,\n \"EventDescription\": \"Off phone interval\",\n \"EventLocation\": \"\",\n \"EventCreatedDate\": \"2024-03-19T12:21:35.023\",\n \"EventTypeName\": \"Coaching\",\n \"EventTypeDescription\": \"Coaching\",\n \"EventTypeAtWork\": true,\n \"EventTypeInQueue\": false,\n \"EventTypeIsQueueAdherence\": false,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": true,\n \"EventTypePaid\": true,\n \"EventTypeIsWorkingInterval\": false,\n \"TravlesWithParticipant\": true,\n \"BitmaskValue\": 50\n },\n {\n \"ParticipantId\": 429,\n \"ParticipantName\": \"Turner, Bruce \",\n \"EventId\": 953423,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"ReviewDate\": \"2024-03-19T12:21:35.65\",\n \"ReviewUserId\": 1,\n \"ReviewUserName\": \"Account, Service \",\n \"notes\": \"Copied Schedule on Mar 19 2024 12:21PM\",\n \"EventDate\": \"2024-05-09T18:00:00\",\n \"EventDuration\": 0.25,\n \"EventDescription\": \"Off phone interval\",\n \"EventLocation\": \"\",\n \"EventCreatedDate\": \"2024-03-19T12:21:35.023\",\n \"EventTypeName\": \"Break\",\n \"EventTypeDescription\": \"Break\",\n \"EventTypeAtWork\": true,\n \"EventTypeInQueue\": false,\n \"EventTypeIsQueueAdherence\": false,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": true,\n \"EventTypePaid\": true,\n \"EventTypeIsWorkingInterval\": false,\n \"TravlesWithParticipant\": true,\n \"BitmaskValue\": 54\n },\n {\n \"ParticipantId\": 429,\n \"ParticipantName\": \"Turner, Bruce \",\n \"EventId\": 953424,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"ReviewDate\": \"2024-03-19T12:21:35.65\",\n \"ReviewUserId\": 1,\n \"ReviewUserName\": \"Account, Service \",\n \"notes\": \"Copied Schedule on Mar 19 2024 12:21PM\",\n \"EventDate\": \"2024-05-09T20:00:00\",\n \"EventDuration\": 0.5,\n \"EventDescription\": \"Off phone interval\",\n \"EventLocation\": \"\",\n \"EventCreatedDate\": \"2024-03-19T12:21:35.023\",\n \"EventTypeName\": \"Lunch\",\n \"EventTypeDescription\": \"Lunch\",\n \"EventTypeAtWork\": true,\n \"EventTypeInQueue\": false,\n \"EventTypeIsQueueAdherence\": false,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": true,\n \"EventTypePaid\": false,\n \"EventTypeIsWorkingInterval\": false,\n \"TravlesWithParticipant\": true,\n \"BitmaskValue\": 54\n },\n {\n \"ParticipantId\": 429,\n \"ParticipantName\": \"Turner, Bruce \",\n \"EventId\": 953425,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"ReviewDate\": \"2024-03-19T12:21:35.65\",\n \"ReviewUserId\": 1,\n \"ReviewUserName\": \"Account, Service \",\n \"notes\": \"Copied Schedule on Mar 19 2024 12:21PM\",\n \"EventDate\": \"2024-05-09T23:30:00\",\n \"EventDuration\": 0.25,\n \"EventDescription\": \"Off phone interval\",\n \"EventLocation\": \"\",\n \"EventCreatedDate\": \"2024-03-19T12:21:35.023\",\n \"EventTypeName\": \"Break\",\n \"EventTypeDescription\": \"Break\",\n \"EventTypeAtWork\": true,\n \"EventTypeInQueue\": false,\n \"EventTypeIsQueueAdherence\": false,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": true,\n \"EventTypePaid\": true,\n \"EventTypeIsWorkingInterval\": false,\n \"TravlesWithParticipant\": true,\n \"BitmaskValue\": 54\n },\n {\n \"ParticipantId\": 429,\n \"ParticipantName\": \"Turner, Bruce \",\n \"EventId\": 953426,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"ReviewDate\": \"2024-03-19T12:21:35.65\",\n \"ReviewUserId\": 1,\n \"ReviewUserName\": \"Account, Service \",\n \"notes\": \"Copied Schedule on Mar 19 2024 12:21PM\",\n \"EventDate\": \"2024-05-09T16:00:00\",\n \"EventDuration\": 0.25,\n \"EventDescription\": \"Off phone interval\",\n \"EventLocation\": \"\",\n \"EventCreatedDate\": \"2024-03-19T12:21:35.023\",\n \"EventTypeName\": \"Coaching\",\n \"EventTypeDescription\": \"Coaching\",\n \"EventTypeAtWork\": true,\n \"EventTypeInQueue\": false,\n \"EventTypeIsQueueAdherence\": false,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": true,\n \"EventTypePaid\": true,\n \"EventTypeIsWorkingInterval\": false,\n \"TravlesWithParticipant\": true,\n \"BitmaskValue\": 50\n },\n {\n \"ParticipantId\": 429,\n \"ParticipantName\": \"Turner, Bruce \",\n \"EventId\": 953427,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"ReviewDate\": \"2024-03-19T12:21:35.65\",\n \"ReviewUserId\": 1,\n \"ReviewUserName\": \"Account, Service \",\n \"notes\": \"Copied Schedule on Mar 19 2024 12:21PM\",\n \"EventDate\": \"2024-05-10T18:30:00\",\n \"EventDuration\": 0.25,\n \"EventDescription\": \"Off phone interval\",\n \"EventLocation\": \"\",\n \"EventCreatedDate\": \"2024-03-19T12:21:35.023\",\n \"EventTypeName\": \"Break\",\n \"EventTypeDescription\": \"Break\",\n \"EventTypeAtWork\": true,\n \"EventTypeInQueue\": false,\n \"EventTypeIsQueueAdherence\": false,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": true,\n \"EventTypePaid\": true,\n \"EventTypeIsWorkingInterval\": false,\n \"TravlesWithParticipant\": true,\n \"BitmaskValue\": 54\n },\n {\n \"ParticipantId\": 429,\n \"ParticipantName\": \"Turner, Bruce \",\n \"EventId\": 953428,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"ReviewDate\": \"2024-03-19T12:21:35.65\",\n \"ReviewUserId\": 1,\n \"ReviewUserName\": \"Account, Service \",\n \"notes\": \"Copied Schedule on Mar 19 2024 12:21PM\",\n \"EventDate\": \"2024-05-10T19:30:00\",\n \"EventDuration\": 0.5,\n \"EventDescription\": \"Off phone interval\",\n \"EventLocation\": \"\",\n \"EventCreatedDate\": \"2024-03-19T12:21:35.023\",\n \"EventTypeName\": \"Lunch\",\n \"EventTypeDescription\": \"Lunch\",\n \"EventTypeAtWork\": true,\n \"EventTypeInQueue\": false,\n \"EventTypeIsQueueAdherence\": false,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": true,\n \"EventTypePaid\": false,\n \"EventTypeIsWorkingInterval\": false,\n \"TravlesWithParticipant\": true,\n \"BitmaskValue\": 54\n },\n {\n \"ParticipantId\": 429,\n \"ParticipantName\": \"Turner, Bruce \",\n \"EventId\": 953429,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"ReviewDate\": \"2024-03-19T12:21:35.65\",\n \"ReviewUserId\": 1,\n \"ReviewUserName\": \"Account, Service \",\n \"notes\": \"Copied Schedule on Mar 19 2024 12:21PM\",\n \"EventDate\": \"2024-05-10T22:45:00\",\n \"EventDuration\": 0.25,\n \"EventDescription\": \"Off phone interval\",\n \"EventLocation\": \"\",\n \"EventCreatedDate\": \"2024-03-19T12:21:35.023\",\n \"EventTypeName\": \"Break\",\n \"EventTypeDescription\": \"Break\",\n \"EventTypeAtWork\": true,\n \"EventTypeInQueue\": false,\n \"EventTypeIsQueueAdherence\": false,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": true,\n \"EventTypePaid\": true,\n \"EventTypeIsWorkingInterval\": false,\n \"TravlesWithParticipant\": true,\n \"BitmaskValue\": 54\n },\n {\n \"ParticipantId\": 429,\n \"ParticipantName\": \"Turner, Bruce \",\n \"EventId\": 953430,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"ReviewDate\": \"2024-03-19T12:21:35.65\",\n \"ReviewUserId\": 1,\n \"ReviewUserName\": \"Account, Service \",\n \"notes\": \"Copied Schedule on Mar 19 2024 12:21PM\",\n \"EventDate\": \"2024-05-10T16:00:00\",\n \"EventDuration\": 0.25,\n \"EventDescription\": \"Off phone interval\",\n \"EventLocation\": \"\",\n \"EventCreatedDate\": \"2024-03-19T12:21:35.023\",\n \"EventTypeName\": \"Coaching\",\n \"EventTypeDescription\": \"Coaching\",\n \"EventTypeAtWork\": true,\n \"EventTypeInQueue\": false,\n \"EventTypeIsQueueAdherence\": false,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": true,\n \"EventTypePaid\": true,\n \"EventTypeIsWorkingInterval\": false,\n \"TravlesWithParticipant\": true,\n \"BitmaskValue\": 50\n },\n {\n \"ParticipantId\": 262,\n \"ParticipantName\": \"Watkins, Tracy \",\n \"EventId\": 952949,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"ReviewDate\": \"2024-03-19T12:21:35.65\",\n \"ReviewUserId\": 1,\n \"ReviewUserName\": \"Account, Service \",\n \"notes\": \"Copied Schedule on Mar 19 2024 12:21PM\",\n \"EventDate\": \"2024-05-07T11:00:00\",\n \"EventDuration\": 8.5,\n \"EventDescription\": \"Scheduled Work\",\n \"EventLocation\": \"Workstation\",\n \"EventCreatedDate\": \"2024-03-19T12:21:35.023\",\n \"EventTypeName\": \"Work\",\n \"EventTypeDescription\": \"Auto generated work type\",\n \"EventTypeAtWork\": true,\n \"EventTypeInQueue\": true,\n \"EventTypeIsQueueAdherence\": true,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": true,\n \"EventTypePaid\": true,\n \"EventTypeIsWorkingInterval\": true,\n \"TravlesWithParticipant\": true,\n \"BitmaskValue\": 435\n },\n {\n \"ParticipantId\": 262,\n \"ParticipantName\": \"Watkins, Tracy \",\n \"EventId\": 953007,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"ReviewDate\": \"2024-03-19T12:21:35.65\",\n \"ReviewUserId\": 1,\n \"ReviewUserName\": \"Account, Service \",\n \"notes\": \"Copied Schedule on Mar 19 2024 12:21PM\",\n \"EventDate\": \"2024-05-06T11:00:00\",\n \"EventDuration\": 5,\n \"EventDescription\": \"Scheduled Work\",\n \"EventLocation\": \"Workstation\",\n \"EventCreatedDate\": \"2024-03-19T12:21:35.023\",\n \"EventTypeName\": \"Work\",\n \"EventTypeDescription\": \"Auto generated work type\",\n \"EventTypeAtWork\": true,\n \"EventTypeInQueue\": true,\n \"EventTypeIsQueueAdherence\": true,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": true,\n \"EventTypePaid\": true,\n \"EventTypeIsWorkingInterval\": true,\n \"TravlesWithParticipant\": true,\n \"BitmaskValue\": 435\n },\n {\n \"ParticipantId\": 262,\n \"ParticipantName\": \"Watkins, Tracy \",\n \"EventId\": 953057,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"ReviewDate\": \"2024-03-19T12:21:35.65\",\n \"ReviewUserId\": 1,\n \"ReviewUserName\": \"Account, Service \",\n \"notes\": \"Copied Schedule on Mar 19 2024 12:21PM\",\n \"EventDate\": \"2024-05-08T15:00:00\",\n \"EventDuration\": 2.5,\n \"EventDescription\": \"Scheduled Work\",\n \"EventLocation\": \"Workstation\",\n \"EventCreatedDate\": \"2024-03-19T12:21:35.023\",\n \"EventTypeName\": \"Work\",\n \"EventTypeDescription\": \"Auto generated work type\",\n \"EventTypeAtWork\": true,\n \"EventTypeInQueue\": true,\n \"EventTypeIsQueueAdherence\": true,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": true,\n \"EventTypePaid\": true,\n \"EventTypeIsWorkingInterval\": true,\n \"TravlesWithParticipant\": true,\n \"BitmaskValue\": 435\n },\n {\n \"ParticipantId\": 262,\n \"ParticipantName\": \"Watkins, Tracy \",\n \"EventId\": 953844,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"ReviewDate\": \"2024-03-19T12:21:35.65\",\n \"ReviewUserId\": 1,\n \"ReviewUserName\": \"Account, Service \",\n \"notes\": \"Copied Schedule on Mar 19 2024 12:21PM\",\n \"EventDate\": \"2024-05-07T13:30:00\",\n \"EventDuration\": 0.25,\n \"EventDescription\": \"Off phone interval\",\n \"EventLocation\": \"\",\n \"EventCreatedDate\": \"2024-03-19T12:21:35.023\",\n \"EventTypeName\": \"Break\",\n \"EventTypeDescription\": \"Break\",\n \"EventTypeAtWork\": true,\n \"EventTypeInQueue\": false,\n \"EventTypeIsQueueAdherence\": false,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": true,\n \"EventTypePaid\": true,\n \"EventTypeIsWorkingInterval\": false,\n \"TravlesWithParticipant\": true,\n \"BitmaskValue\": 54\n },\n {\n \"ParticipantId\": 262,\n \"ParticipantName\": \"Watkins, Tracy \",\n \"EventId\": 953845,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"ReviewDate\": \"2024-03-19T12:21:35.65\",\n \"ReviewUserId\": 1,\n \"ReviewUserName\": \"Account, Service \",\n \"notes\": \"Copied Schedule on Mar 19 2024 12:21PM\",\n \"EventDate\": \"2024-05-07T15:00:00\",\n \"EventDuration\": 0.5,\n \"EventDescription\": \"Off phone interval\",\n \"EventLocation\": \"\",\n \"EventCreatedDate\": \"2024-03-19T12:21:35.023\",\n \"EventTypeName\": \"Lunch\",\n \"EventTypeDescription\": \"Lunch\",\n \"EventTypeAtWork\": true,\n \"EventTypeInQueue\": false,\n \"EventTypeIsQueueAdherence\": false,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": true,\n \"EventTypePaid\": false,\n \"EventTypeIsWorkingInterval\": false,\n \"TravlesWithParticipant\": true,\n \"BitmaskValue\": 54\n },\n {\n \"ParticipantId\": 262,\n \"ParticipantName\": \"Watkins, Tracy \",\n \"EventId\": 953846,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"ReviewDate\": \"2024-03-19T12:21:35.65\",\n \"ReviewUserId\": 1,\n \"ReviewUserName\": \"Account, Service \",\n \"notes\": \"Copied Schedule on Mar 19 2024 12:21PM\",\n \"EventDate\": \"2024-05-07T17:45:00\",\n \"EventDuration\": 0.25,\n \"EventDescription\": \"Off phone interval\",\n \"EventLocation\": \"\",\n \"EventCreatedDate\": \"2024-03-19T12:21:35.023\",\n \"EventTypeName\": \"Break\",\n \"EventTypeDescription\": \"Break\",\n \"EventTypeAtWork\": true,\n \"EventTypeInQueue\": false,\n \"EventTypeIsQueueAdherence\": false,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": true,\n \"EventTypePaid\": true,\n \"EventTypeIsWorkingInterval\": false,\n \"TravlesWithParticipant\": true,\n \"BitmaskValue\": 54\n },\n {\n \"ParticipantId\": 262,\n \"ParticipantName\": \"Watkins, Tracy \",\n \"EventId\": 953847,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"ReviewDate\": \"2024-03-19T12:21:35.65\",\n \"ReviewUserId\": 1,\n \"ReviewUserName\": \"Account, Service \",\n \"notes\": \"Copied Schedule on Mar 19 2024 12:21PM\",\n \"EventDate\": \"2024-05-07T11:00:00\",\n \"EventDuration\": 0.25,\n \"EventDescription\": \"Off phone interval\",\n \"EventLocation\": \"\",\n \"EventCreatedDate\": \"2024-03-19T12:21:35.023\",\n \"EventTypeName\": \"Coaching\",\n \"EventTypeDescription\": \"Coaching\",\n \"EventTypeAtWork\": true,\n \"EventTypeInQueue\": false,\n \"EventTypeIsQueueAdherence\": false,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": true,\n \"EventTypePaid\": true,\n \"EventTypeIsWorkingInterval\": false,\n \"TravlesWithParticipant\": true,\n \"BitmaskValue\": 50\n },\n {\n \"ParticipantId\": 262,\n \"ParticipantName\": \"Watkins, Tracy \",\n \"EventId\": 954026,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"ReviewDate\": \"2024-03-19T12:21:35.65\",\n \"ReviewUserId\": 1,\n \"ReviewUserName\": \"Account, Service \",\n \"notes\": \"Copied Schedule on Mar 19 2024 12:21PM\",\n \"EventDate\": \"2024-05-06T13:30:00\",\n \"EventDuration\": 0.25,\n \"EventDescription\": \"Off phone interval\",\n \"EventLocation\": \"\",\n \"EventCreatedDate\": \"2024-03-19T12:21:35.023\",\n \"EventTypeName\": \"Break\",\n \"EventTypeDescription\": \"Break\",\n \"EventTypeAtWork\": true,\n \"EventTypeInQueue\": false,\n \"EventTypeIsQueueAdherence\": false,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": true,\n \"EventTypePaid\": true,\n \"EventTypeIsWorkingInterval\": false,\n \"TravlesWithParticipant\": true,\n \"BitmaskValue\": 54\n },\n {\n \"ParticipantId\": 432,\n \"ParticipantName\": \"Dunbar, Bill \",\n \"EventId\": 955404,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"ReviewDate\": \"2024-03-19T18:00:25.27\",\n \"ReviewUserId\": 1,\n \"ReviewUserName\": \"Account, Service \",\n \"notes\": \"Created by soft checkin monitor\",\n \"EventDate\": \"2024-03-19T19:00:00\",\n \"EventDuration\": 0.0833,\n \"EventDescription\": \"Created by soft checkin monitor\",\n \"EventLocation\": null,\n \"EventCreatedDate\": \"2024-03-19T23:00:25.243\",\n \"EventTypeName\": \"Late\",\n \"EventTypeDescription\": \"Tardy\",\n \"EventTypeAtWork\": false,\n \"EventTypeInQueue\": false,\n \"EventTypeIsQueueAdherence\": true,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": false,\n \"EventTypePaid\": true,\n \"EventTypeIsWorkingInterval\": false,\n \"TravlesWithParticipant\": false,\n \"BitmaskValue\": 128\n }\n ],\n \"StackTrace\": \"Stack trace here...\"\n}"},{"id":"a8ee37a5-c949-41a3-a925-148d36e65f1c","name":"Filtered results","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","type":"text"}],"url":{"raw":"{{envName}}/api/EventReviewStatusChangeReport?bitmaskValue=128&eventTypeId=8&startDate=3/18/2024&endDate=4/19/2024&reviewedBy=1&reviewStatus=1&agentId=432&timeZoneId=20&userId=1","host":["{{envName}}"],"path":["api","EventReviewStatusChangeReport"],"query":[{"key":"bitmaskValue","value":"128","description":"REQUIRED: Filters the results to a specific type of event status. Can be null/blank. 1 = In Queue, 2 = At Work, 4 = Is Constrained by Work, 8 = Requires Approval, 16 = Is Available for Callback, 32 = Travels with Participant, 64 = Is Locked, 128 = Is Adherence Queue, 256 = Is Default Work Type"},{"key":"eventTypeId","value":"8","description":"REQUIRED: The ID of the event type you want to filter by; can be null or blank. Use GET EventType to get a full list of available event types."},{"key":"startDate","value":"3/18/2024","description":"REQUIRED: Defines the start date for the report. Format is YYYY-MM-DD or MM/DD/YYYY"},{"key":"endDate","value":"4/19/2024","description":"REQUIRED: Defines the end date for the report. Format is YYYY-MM-DD or MM/DD/YYYY"},{"key":"reviewedBy","value":"1","description":"REQUIRED: Used to filter by ID of the agent who reviewed the event. Can be null/blank."},{"key":"reviewStatus","value":"1","description":"REQUIRED: Used to filter by review status. Can be null/blank. 0 = Denied, 1 = Approved, 2 = Pending"},{"key":"agentId","value":"432","description":"REQUIRED: AgentID of user whose data you want. AgentIDs can be found in GET Agent or GET AgentList"},{"key":"timeZoneId","value":"20","description":"REQUIRED: Timezone code in which to format the data. Expects integer value or null."},{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruEq3qgRQGopcHNBXPaNIucqGlZgVhVFMFs="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Wed, 01 May 2024 19:31:12 GMT"},{"key":"Content-Length","value":"3825"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": [\n {\n \"ParticipantId\": 432,\n \"ParticipantName\": \"Dunbar, Bill \",\n \"EventId\": 955404,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"ReviewDate\": \"2024-03-19T18:00:25.27\",\n \"ReviewUserId\": 1,\n \"ReviewUserName\": \"Account, Service \",\n \"notes\": \"Created by soft checkin monitor\",\n \"EventDate\": \"2024-03-19T18:00:00\",\n \"EventDuration\": 0.0833,\n \"EventDescription\": \"Created by soft checkin monitor\",\n \"EventLocation\": null,\n \"EventCreatedDate\": \"2024-03-19T23:00:25.243\",\n \"EventTypeName\": \"Late\",\n \"EventTypeDescription\": \"Tardy\",\n \"EventTypeAtWork\": false,\n \"EventTypeInQueue\": false,\n \"EventTypeIsQueueAdherence\": true,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": false,\n \"EventTypePaid\": true,\n \"EventTypeIsWorkingInterval\": false,\n \"TravlesWithParticipant\": false,\n \"BitmaskValue\": 128\n },\n {\n \"ParticipantId\": 432,\n \"ParticipantName\": \"Dunbar, Bill \",\n \"EventId\": 955420,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"ReviewDate\": \"2024-03-26T18:00:20.767\",\n \"ReviewUserId\": 1,\n \"ReviewUserName\": \"Account, Service \",\n \"notes\": \"Created by soft checkin monitor\",\n \"EventDate\": \"2024-03-26T18:00:00\",\n \"EventDuration\": 0.0833,\n \"EventDescription\": \"Created by soft checkin monitor\",\n \"EventLocation\": null,\n \"EventCreatedDate\": \"2024-03-26T23:00:20.77\",\n \"EventTypeName\": \"Late\",\n \"EventTypeDescription\": \"Tardy\",\n \"EventTypeAtWork\": false,\n \"EventTypeInQueue\": false,\n \"EventTypeIsQueueAdherence\": true,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": false,\n \"EventTypePaid\": true,\n \"EventTypeIsWorkingInterval\": false,\n \"TravlesWithParticipant\": false,\n \"BitmaskValue\": 128\n },\n {\n \"ParticipantId\": 432,\n \"ParticipantName\": \"Dunbar, Bill \",\n \"EventId\": 955433,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"ReviewDate\": \"2024-04-02T18:00:06.85\",\n \"ReviewUserId\": 1,\n \"ReviewUserName\": \"Account, Service \",\n \"notes\": \"Created by soft checkin monitor\",\n \"EventDate\": \"2024-04-02T18:00:00\",\n \"EventDuration\": 0.0833,\n \"EventDescription\": \"Created by soft checkin monitor\",\n \"EventLocation\": null,\n \"EventCreatedDate\": \"2024-04-02T23:00:06.83\",\n \"EventTypeName\": \"Late\",\n \"EventTypeDescription\": \"Tardy\",\n \"EventTypeAtWork\": false,\n \"EventTypeInQueue\": false,\n \"EventTypeIsQueueAdherence\": true,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": false,\n \"EventTypePaid\": true,\n \"EventTypeIsWorkingInterval\": false,\n \"TravlesWithParticipant\": false,\n \"BitmaskValue\": 128\n },\n {\n \"ParticipantId\": 432,\n \"ParticipantName\": \"Dunbar, Bill \",\n \"EventId\": 955448,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"ReviewDate\": \"2024-04-09T18:00:52.56\",\n \"ReviewUserId\": 1,\n \"ReviewUserName\": \"Account, Service \",\n \"notes\": \"Created by soft checkin monitor\",\n \"EventDate\": \"2024-04-09T18:00:00\",\n \"EventDuration\": 0.0833,\n \"EventDescription\": \"Created by soft checkin monitor\",\n \"EventLocation\": null,\n \"EventCreatedDate\": \"2024-04-09T23:00:52.56\",\n \"EventTypeName\": \"Late\",\n \"EventTypeDescription\": \"Tardy\",\n \"EventTypeAtWork\": false,\n \"EventTypeInQueue\": false,\n \"EventTypeIsQueueAdherence\": true,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": false,\n \"EventTypePaid\": true,\n \"EventTypeIsWorkingInterval\": false,\n \"TravlesWithParticipant\": false,\n \"BitmaskValue\": 128\n },\n {\n \"ParticipantId\": 432,\n \"ParticipantName\": \"Dunbar, Bill \",\n \"EventId\": 955462,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"ReviewDate\": \"2024-04-16T18:00:38.737\",\n \"ReviewUserId\": 1,\n \"ReviewUserName\": \"Account, Service \",\n \"notes\": \"Created by soft checkin monitor\",\n \"EventDate\": \"2024-04-16T18:00:00\",\n \"EventDuration\": 0.0833,\n \"EventDescription\": \"Created by soft checkin monitor\",\n \"EventLocation\": null,\n \"EventCreatedDate\": \"2024-04-16T23:00:38.727\",\n \"EventTypeName\": \"Late\",\n \"EventTypeDescription\": \"Tardy\",\n \"EventTypeAtWork\": false,\n \"EventTypeInQueue\": false,\n \"EventTypeIsQueueAdherence\": true,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": false,\n \"EventTypePaid\": true,\n \"EventTypeIsWorkingInterval\": false,\n \"TravlesWithParticipant\": false,\n \"BitmaskValue\": 128\n }\n ],\n \"StackTrace\": \"Stack trace here...\"\n}"}],"_postman_id":"3bfe04a4-7650-455a-a3db-fc3647c9b53a"},{"name":"ForecastReport","event":[{"listen":"test","script":{"exec":["const resp = pm.response.json()\r","const Agents = resp.Data\r","\r","console.log(Agents)"],"type":"text/javascript","packages":{},"id":"d8f991f8-f22d-4281-a7ae-5fc4b84e0f17"}},{"listen":"prerequest","script":{"exec":[""],"type":"text/javascript","packages":{},"id":"399ca387-81a3-4de2-ba49-96eee6e9e1f5"}}],"id":"103b2323-b7b1-4c9c-97cb-4b8c53a3c3ce","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","uuid":"c309b029-10c3-4668-9716-ff2c7faec20e"}],"url":"{{envName}}/api/ForecastReport?userId=1&forecastId=132&revision=5&activityId=1&fromDate=1/1/2024&thruDate=1/2/2024&timeZone=20&forecastComponentId=&transactionFlagId=2&algorithmGroupId=1","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","ForecastReport"],"host":["{{envName}}"],"query":[{"description":{"content":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList
\n","type":"text/plain"},"key":"userId","value":"1"},{"description":{"content":"REQUIRED: ID of the specific Forecast to use. Use GET WorkingForecast to get a list of Forecast IDs.
\n","type":"text/plain"},"key":"forecastId","value":"132"},{"description":{"content":"REQUIRED: Define the specific revision to use for the forecast. Revisions can be viewed in GET WorkingForecast. The value can be left NULL, but the parameter must be included.
\n","type":"text/plain"},"key":"revision","value":"5"},{"description":{"content":"REQUIRED: ID defining the Activty Level. Use Activity to get a full list of all Activities or use 1 in this call to get data from all activity levels.
\n","type":"text/plain"},"key":"activityId","value":"1"},{"description":{"content":"REQUIRED: Defines the start date for the report. Format is YYYY-MM-DD
\n","type":"text/plain"},"key":"fromDate","value":"1/1/2024"},{"description":{"content":"REQUIRED: Defines the end date for the report. Format is YYYY-MM-DD
\n","type":"text/plain"},"key":"thruDate","value":"1/2/2024"},{"description":{"content":"REQUIRED: Timezone code in which to format the data. Expects integer value or null. Find TimezoneIDs with GET TimeZone.
\n","type":"text/plain"},"key":"timeZone","value":"20"},{"description":{"content":"REQUIRED: ID of the specific Forecast Component to use. Can be left blank to get a list of all Forecast Components.
\n","type":"text/plain"},"key":"forecastComponentId","value":""},{"description":{"content":"REQUIRED: Defines which view to use for this report. 1 = Executive Overview, 2 = 5 minute interval data.
\n","type":"text/plain"},"key":"transactionFlagId","value":"2"},{"description":{"content":"REQUIRED: Defines which Forecast Algorithm to use. Use GET ForecastAlgorithmGroup to get a full list.
\n","type":"text/plain"},"key":"algorithmGroupId","value":"1"}],"variable":[]}},"response":[{"id":"50aaaa7f-a6b8-43fb-84a3-89a80b76d3a3","name":"ForecastReport","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}"}],"url":{"raw":"{{envName}}/api/ForecastReport?userId=1&forecastId=132&revision=5&activityId=1&fromDate=1/1/2024&thruDate=1/2/2024&timeZone=20&forecastComponentId=&transactionFlagId=2&algorithmGroupId=1","host":["{{envName}}"],"path":["api","ForecastReport"],"query":[{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList"},{"key":"forecastId","value":"132","description":"REQUIRED: ID of the specific Forecast to use. Use GET WorkingForecast to get a list of Forecast IDs."},{"key":"revision","value":"5","description":"REQUIRED: Define the specific revision to use for the forecast. Revisions can be viewed in GET WorkingForecast. The value can be left NULL, but the parameter must be included."},{"key":"activityId","value":"1","description":"REQUIRED: ID defining the Activty Level. Use Activity to get a full list of all Activities or use 1 in this call to get data from all activity levels."},{"key":"fromDate","value":"1/1/2024","description":"REQUIRED: Defines the start date for the report. Format is YYYY-MM-DD"},{"key":"thruDate","value":"1/2/2024","description":"REQUIRED: Defines the end date for the report. Format is YYYY-MM-DD"},{"key":"timeZone","value":"20","description":"REQUIRED: Timezone code in which to format the data. Expects integer value or null. Find TimezoneIDs with GET TimeZone."},{"key":"forecastComponentId","value":"","description":"REQUIRED: ID of the specific Forecast Component to use. Can be left blank to get a list of all Forecast Components."},{"key":"transactionFlagId","value":"2","description":"REQUIRED: Defines which view to use for this report. 1 = Executive Overview, 2 = 5 minute interval data."},{"key":"algorithmGroupId","value":"1","description":"REQUIRED: Defines which Forecast Algorithm to use. Use GET ForecastAlgorithmGroup to get a full list."}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruHNA0VBRQ2bZwxTNY5/gH/x6jmeWN30wR8="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Wed, 08 May 2024 20:12:03 GMT"},{"key":"Content-Length","value":"25152"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": [\n {\n \"Interval\": \"2024-01-01T00:00:00\",\n \"ActivityId\": 1,\n \"Contacts\": 0,\n \"AHT\": 0,\n \"AgentsRequired\": 0,\n \"DiscretionaryRequirements\": 0,\n \"NonDiscretionaryRequirements\": 0,\n \"TotalAdjustedRequirements\": 0,\n \"WorkHabitViolation\": false,\n \"ForecastedInterval\": false,\n 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3\n },\n {\n \"Interval\": \"2024-01-01T01:00:00\",\n \"ActivityId\": 1,\n \"Contacts\": 0,\n \"AHT\": 0,\n \"AgentsRequired\": 0,\n \"DiscretionaryRequirements\": 0,\n \"NonDiscretionaryRequirements\": 0,\n \"TotalAdjustedRequirements\": 0,\n \"WorkHabitViolation\": false,\n \"ForecastedInterval\": false,\n \"AlgorithmId\": 3\n },\n {\n \"Interval\": \"2024-01-01T01:15:00\",\n \"ActivityId\": 1,\n \"Contacts\": 0,\n \"AHT\": 0,\n \"AgentsRequired\": 0,\n \"DiscretionaryRequirements\": 0,\n \"NonDiscretionaryRequirements\": 0,\n \"TotalAdjustedRequirements\": 0,\n \"WorkHabitViolation\": false,\n \"ForecastedInterval\": false,\n \"AlgorithmId\": 3\n },\n {\n \"Interval\": \"2024-01-01T01:30:00\",\n \"ActivityId\": 1,\n \"Contacts\": 0,\n \"AHT\": 0,\n \"AgentsRequired\": 0,\n \"DiscretionaryRequirements\": 0,\n \"NonDiscretionaryRequirements\": 0,\n \"TotalAdjustedRequirements\": 0,\n \"WorkHabitViolation\": false,\n \"ForecastedInterval\": false,\n \"AlgorithmId\": 3\n },\n {\n \"Interval\": \"2024-01-01T01:45:00\",\n \"ActivityId\": 1,\n \"Contacts\": 0,\n \"AHT\": 0,\n \"AgentsRequired\": 0,\n \"DiscretionaryRequirements\": 0,\n \"NonDiscretionaryRequirements\": 0,\n \"TotalAdjustedRequirements\": 0,\n \"WorkHabitViolation\": false,\n \"ForecastedInterval\": false,\n \"AlgorithmId\": 3\n },\n {\n \"Interval\": \"2024-01-01T02:00:00\",\n \"ActivityId\": 1,\n \"Contacts\": 0,\n \"AHT\": 0,\n \"AgentsRequired\": 0,\n \"DiscretionaryRequirements\": 0,\n \"NonDiscretionaryRequirements\": 0,\n \"TotalAdjustedRequirements\": 0,\n \"WorkHabitViolation\": false,\n \"ForecastedInterval\": false,\n \"AlgorithmId\": 3\n },\n {\n \"Interval\": \"2024-01-01T02:15:00\",\n \"ActivityId\": 1,\n \"Contacts\": 0,\n \"AHT\": 0,\n \"AgentsRequired\": 0,\n \"DiscretionaryRequirements\": 0,\n \"NonDiscretionaryRequirements\": 0,\n \"TotalAdjustedRequirements\": 0,\n \"WorkHabitViolation\": false,\n \"ForecastedInterval\": false,\n \"AlgorithmId\": 3\n },\n {\n \"Interval\": 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\"2024-01-01T03:15:00\",\n \"ActivityId\": 1,\n \"Contacts\": 0,\n \"AHT\": 0,\n \"AgentsRequired\": 0,\n \"DiscretionaryRequirements\": 0,\n \"NonDiscretionaryRequirements\": 0,\n \"TotalAdjustedRequirements\": 0,\n \"WorkHabitViolation\": false,\n \"ForecastedInterval\": false,\n \"AlgorithmId\": 3\n },\n {\n \"Interval\": \"2024-01-01T03:30:00\",\n \"ActivityId\": 1,\n \"Contacts\": 0,\n \"AHT\": 0,\n \"AgentsRequired\": 0,\n \"DiscretionaryRequirements\": 0,\n \"NonDiscretionaryRequirements\": 0,\n \"TotalAdjustedRequirements\": 0,\n \"WorkHabitViolation\": false,\n \"ForecastedInterval\": false,\n \"AlgorithmId\": 3\n },\n {\n \"Interval\": \"2024-01-01T03:45:00\",\n \"ActivityId\": 1,\n \"Contacts\": 0,\n \"AHT\": 0,\n \"AgentsRequired\": 0,\n \"DiscretionaryRequirements\": 0,\n \"NonDiscretionaryRequirements\": 0,\n \"TotalAdjustedRequirements\": 0,\n \"WorkHabitViolation\": false,\n \"ForecastedInterval\": false,\n \"AlgorithmId\": 3\n },\n {\n \"Interval\": 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\"2024-01-01T07:45:00\",\n \"ActivityId\": 1,\n \"Contacts\": 0,\n \"AHT\": 0,\n \"AgentsRequired\": 0,\n \"DiscretionaryRequirements\": 0,\n \"NonDiscretionaryRequirements\": 0,\n \"TotalAdjustedRequirements\": 0,\n \"WorkHabitViolation\": false,\n \"ForecastedInterval\": false,\n \"AlgorithmId\": 3\n },\n {\n \"Interval\": \"2024-01-01T08:00:00\",\n \"ActivityId\": 1,\n \"Contacts\": 0,\n \"AHT\": 0,\n \"AgentsRequired\": 0,\n \"DiscretionaryRequirements\": 0,\n \"NonDiscretionaryRequirements\": 0,\n \"TotalAdjustedRequirements\": 0,\n \"WorkHabitViolation\": false,\n \"ForecastedInterval\": false,\n \"AlgorithmId\": 3\n },\n {\n \"Interval\": \"2024-01-01T08:15:00\",\n \"ActivityId\": 1,\n \"Contacts\": 0,\n \"AHT\": 0,\n \"AgentsRequired\": 0,\n \"DiscretionaryRequirements\": 0,\n \"NonDiscretionaryRequirements\": 0,\n \"TotalAdjustedRequirements\": 0,\n \"WorkHabitViolation\": false,\n \"ForecastedInterval\": false,\n \"AlgorithmId\": 3\n },\n {\n \"Interval\": \"2024-01-01T08:30:00\",\n \"ActivityId\": 1,\n \"Contacts\": 0,\n \"AHT\": 0,\n \"AgentsRequired\": 0,\n \"DiscretionaryRequirements\": 0,\n \"NonDiscretionaryRequirements\": 0,\n \"TotalAdjustedRequirements\": 0,\n \"WorkHabitViolation\": false,\n \"ForecastedInterval\": false,\n \"AlgorithmId\": 3\n },\n {\n \"Interval\": \"2024-01-01T08:45:00\",\n \"ActivityId\": 1,\n \"Contacts\": 0,\n \"AHT\": 0,\n \"AgentsRequired\": 0,\n \"DiscretionaryRequirements\": 0,\n \"NonDiscretionaryRequirements\": 0,\n \"TotalAdjustedRequirements\": 0,\n \"WorkHabitViolation\": false,\n \"ForecastedInterval\": false,\n \"AlgorithmId\": 3\n },\n {\n \"Interval\": \"2024-01-01T09:00:00\",\n \"ActivityId\": 1,\n \"Contacts\": 0,\n \"AHT\": 0,\n \"AgentsRequired\": 0,\n \"DiscretionaryRequirements\": 0,\n \"NonDiscretionaryRequirements\": 0,\n \"TotalAdjustedRequirements\": 0,\n \"WorkHabitViolation\": false,\n \"ForecastedInterval\": false,\n \"AlgorithmId\": 3\n },\n {\n \"Interval\": \"2024-01-01T09:15:00\",\n \"ActivityId\": 1,\n \"Contacts\": 0,\n \"AHT\": 0,\n \"AgentsRequired\": 0,\n \"DiscretionaryRequirements\": 0,\n \"NonDiscretionaryRequirements\": 0,\n \"TotalAdjustedRequirements\": 0,\n \"WorkHabitViolation\": false,\n \"ForecastedInterval\": false,\n \"AlgorithmId\": 3\n },\n {\n \"Interval\": \"2024-01-01T09:30:00\",\n \"ActivityId\": 1,\n \"Contacts\": 0,\n \"AHT\": 0,\n \"AgentsRequired\": 0,\n \"DiscretionaryRequirements\": 0,\n \"NonDiscretionaryRequirements\": 0,\n \"TotalAdjustedRequirements\": 0,\n \"WorkHabitViolation\": false,\n \"ForecastedInterval\": false,\n \"AlgorithmId\": 3\n },\n {\n \"Interval\": \"2024-01-01T09:45:00\",\n \"ActivityId\": 1,\n \"Contacts\": 0,\n \"AHT\": 0,\n \"AgentsRequired\": 0,\n \"DiscretionaryRequirements\": 0,\n \"NonDiscretionaryRequirements\": 0,\n \"TotalAdjustedRequirements\": 0,\n \"WorkHabitViolation\": false,\n \"ForecastedInterval\": false,\n \"AlgorithmId\": 3\n },\n {\n \"Interval\": \"2024-01-01T10:00:00\",\n \"ActivityId\": 1,\n \"Contacts\": 0,\n \"AHT\": 0,\n \"AgentsRequired\": 0,\n \"DiscretionaryRequirements\": 0,\n \"NonDiscretionaryRequirements\": 0,\n \"TotalAdjustedRequirements\": 0,\n \"WorkHabitViolation\": false,\n \"ForecastedInterval\": false,\n \"AlgorithmId\": 3\n },\n {\n \"Interval\": \"2024-01-01T10:15:00\",\n \"ActivityId\": 1,\n \"Contacts\": 0,\n \"AHT\": 0,\n \"AgentsRequired\": 0,\n \"DiscretionaryRequirements\": 0,\n \"NonDiscretionaryRequirements\": 0,\n \"TotalAdjustedRequirements\": 0,\n \"WorkHabitViolation\": false,\n \"ForecastedInterval\": false,\n \"AlgorithmId\": 3\n },\n {\n \"Interval\": \"2024-01-01T10:30:00\",\n \"ActivityId\": 1,\n \"Contacts\": 0,\n \"AHT\": 0,\n \"AgentsRequired\": 0,\n \"DiscretionaryRequirements\": 0,\n \"NonDiscretionaryRequirements\": 0,\n \"TotalAdjustedRequirements\": 0,\n \"WorkHabitViolation\": false,\n \"ForecastedInterval\": false,\n \"AlgorithmId\": 3\n },\n {\n \"Interval\": \"2024-01-01T10:45:00\",\n \"ActivityId\": 1,\n \"Contacts\": 0,\n \"AHT\": 0,\n \"AgentsRequired\": 0,\n \"DiscretionaryRequirements\": 0,\n \"NonDiscretionaryRequirements\": 0,\n \"TotalAdjustedRequirements\": 0,\n \"WorkHabitViolation\": false,\n \"ForecastedInterval\": false,\n \"AlgorithmId\": 3\n },\n {\n \"Interval\": \"2024-01-01T11:00:00\",\n \"ActivityId\": 1,\n \"Contacts\": 0,\n \"AHT\": 0,\n \"AgentsRequired\": 0,\n \"DiscretionaryRequirements\": 0,\n \"NonDiscretionaryRequirements\": 0,\n \"TotalAdjustedRequirements\": 0,\n \"WorkHabitViolation\": false,\n \"ForecastedInterval\": false,\n \"AlgorithmId\": 3\n },\n {\n \"Interval\": \"2024-01-01T11:15:00\",\n \"ActivityId\": 1,\n \"Contacts\": 0,\n \"AHT\": 0,\n \"AgentsRequired\": 0,\n \"DiscretionaryRequirements\": 0,\n \"NonDiscretionaryRequirements\": 0,\n \"TotalAdjustedRequirements\": 0,\n \"WorkHabitViolation\": false,\n \"ForecastedInterval\": false,\n \"AlgorithmId\": 3\n },\n {\n \"Interval\": \"2024-01-01T11:30:00\",\n \"ActivityId\": 1,\n \"Contacts\": 0,\n \"AHT\": 0,\n \"AgentsRequired\": 0,\n \"DiscretionaryRequirements\": 0,\n \"NonDiscretionaryRequirements\": 0,\n \"TotalAdjustedRequirements\": 0,\n \"WorkHabitViolation\": false,\n \"ForecastedInterval\": false,\n \"AlgorithmId\": 3\n },\n {\n \"Interval\": \"2024-01-01T11:45:00\",\n \"ActivityId\": 1,\n \"Contacts\": 0,\n \"AHT\": 0,\n \"AgentsRequired\": 0,\n \"DiscretionaryRequirements\": 0,\n \"NonDiscretionaryRequirements\": 0,\n \"TotalAdjustedRequirements\": 0,\n \"WorkHabitViolation\": false,\n \"ForecastedInterval\": false,\n \"AlgorithmId\": 3\n },\n {\n \"Interval\": \"2024-01-01T12:00:00\",\n \"ActivityId\": 1,\n \"Contacts\": 0,\n \"AHT\": 0,\n \"AgentsRequired\": 0,\n \"DiscretionaryRequirements\": 0,\n \"NonDiscretionaryRequirements\": 0,\n \"TotalAdjustedRequirements\": 0,\n \"WorkHabitViolation\": false,\n \"ForecastedInterval\": false,\n \"AlgorithmId\": 3\n },\n {\n \"Interval\": \"2024-01-01T12:15:00\",\n \"ActivityId\": 1,\n \"Contacts\": 0,\n \"AHT\": 0,\n \"AgentsRequired\": 0,\n \"DiscretionaryRequirements\": 0,\n \"NonDiscretionaryRequirements\": 0,\n \"TotalAdjustedRequirements\": 0,\n \"WorkHabitViolation\": false,\n \"ForecastedInterval\": false,\n \"AlgorithmId\": 3\n },\n {\n \"Interval\": \"2024-01-01T12:30:00\",\n \"ActivityId\": 1,\n \"Contacts\": 0,\n \"AHT\": 0,\n \"AgentsRequired\": 0,\n \"DiscretionaryRequirements\": 0,\n \"NonDiscretionaryRequirements\": 0,\n \"TotalAdjustedRequirements\": 0,\n \"WorkHabitViolation\": false,\n \"ForecastedInterval\": false,\n \"AlgorithmId\": 3\n },\n {\n \"Interval\": \"2024-01-01T12:45:00\",\n \"ActivityId\": 1,\n \"Contacts\": 0,\n \"AHT\": 0,\n \"AgentsRequired\": 0,\n \"DiscretionaryRequirements\": 0,\n \"NonDiscretionaryRequirements\": 0,\n \"TotalAdjustedRequirements\": 0,\n \"WorkHabitViolation\": false,\n \"ForecastedInterval\": false,\n \"AlgorithmId\": 3\n },\n {\n \"Interval\": \"2024-01-01T13:00:00\",\n \"ActivityId\": 1,\n \"Contacts\": 0,\n \"AHT\": 0,\n \"AgentsRequired\": 0,\n \"DiscretionaryRequirements\": 0,\n \"NonDiscretionaryRequirements\": 0,\n \"TotalAdjustedRequirements\": 0,\n \"WorkHabitViolation\": false,\n \"ForecastedInterval\": false,\n \"AlgorithmId\": 3\n },\n {\n \"Interval\": \"2024-01-01T13:15:00\",\n \"ActivityId\": 1,\n \"Contacts\": 0,\n \"AHT\": 0,\n \"AgentsRequired\": 0,\n \"DiscretionaryRequirements\": 0,\n \"NonDiscretionaryRequirements\": 0,\n \"TotalAdjustedRequirements\": 0,\n \"WorkHabitViolation\": false,\n \"ForecastedInterval\": false,\n \"AlgorithmId\": 3\n },\n {\n \"Interval\": \"2024-01-01T13:30:00\",\n \"ActivityId\": 1,\n \"Contacts\": 0,\n \"AHT\": 0,\n \"AgentsRequired\": 0,\n \"DiscretionaryRequirements\": 0,\n \"NonDiscretionaryRequirements\": 0,\n \"TotalAdjustedRequirements\": 0,\n \"WorkHabitViolation\": false,\n \"ForecastedInterval\": false,\n \"AlgorithmId\": 3\n },\n {\n \"Interval\": \"2024-01-01T13:45:00\",\n \"ActivityId\": 1,\n \"Contacts\": 0,\n \"AHT\": 0,\n \"AgentsRequired\": 0,\n \"DiscretionaryRequirements\": 0,\n \"NonDiscretionaryRequirements\": 0,\n \"TotalAdjustedRequirements\": 0,\n \"WorkHabitViolation\": false,\n \"ForecastedInterval\": false,\n \"AlgorithmId\": 3\n },\n {\n \"Interval\": \"2024-01-01T14:00:00\",\n \"ActivityId\": 1,\n \"Contacts\": 0,\n \"AHT\": 0,\n \"AgentsRequired\": 0,\n \"DiscretionaryRequirements\": 0,\n \"NonDiscretionaryRequirements\": 0,\n \"TotalAdjustedRequirements\": 0,\n \"WorkHabitViolation\": false,\n \"ForecastedInterval\": false,\n \"AlgorithmId\": 3\n },\n {\n \"Interval\": \"2024-01-01T14:15:00\",\n \"ActivityId\": 1,\n \"Contacts\": 0,\n \"AHT\": 0,\n \"AgentsRequired\": 0,\n \"DiscretionaryRequirements\": 0,\n \"NonDiscretionaryRequirements\": 0,\n \"TotalAdjustedRequirements\": 0,\n \"WorkHabitViolation\": false,\n \"ForecastedInterval\": false,\n \"AlgorithmId\": 3\n },\n {\n \"Interval\": \"2024-01-01T14:30:00\",\n \"ActivityId\": 1,\n \"Contacts\": 0,\n \"AHT\": 0,\n \"AgentsRequired\": 0,\n \"DiscretionaryRequirements\": 0,\n \"NonDiscretionaryRequirements\": 0,\n \"TotalAdjustedRequirements\": 0,\n \"WorkHabitViolation\": false,\n \"ForecastedInterval\": false,\n \"AlgorithmId\": 3\n },\n {\n \"Interval\": \"2024-01-01T14:45:00\",\n \"ActivityId\": 1,\n \"Contacts\": 0,\n \"AHT\": 0,\n \"AgentsRequired\": 0,\n \"DiscretionaryRequirements\": 0,\n \"NonDiscretionaryRequirements\": 0,\n \"TotalAdjustedRequirements\": 0,\n \"WorkHabitViolation\": false,\n \"ForecastedInterval\": false,\n \"AlgorithmId\": 3\n },\n {\n \"Interval\": \"2024-01-01T15:00:00\",\n \"ActivityId\": 1,\n \"Contacts\": 0,\n \"AHT\": 0,\n \"AgentsRequired\": 0,\n \"DiscretionaryRequirements\": 0,\n \"NonDiscretionaryRequirements\": 0,\n \"TotalAdjustedRequirements\": 0,\n \"WorkHabitViolation\": false,\n \"ForecastedInterval\": false,\n \"AlgorithmId\": 3\n },\n {\n \"Interval\": \"2024-01-01T15:15:00\",\n \"ActivityId\": 1,\n \"Contacts\": 0,\n \"AHT\": 0,\n \"AgentsRequired\": 0,\n \"DiscretionaryRequirements\": 0,\n \"NonDiscretionaryRequirements\": 0,\n \"TotalAdjustedRequirements\": 0,\n \"WorkHabitViolation\": false,\n \"ForecastedInterval\": false,\n \"AlgorithmId\": 3\n },\n {\n \"Interval\": \"2024-01-01T15:30:00\",\n \"ActivityId\": 1,\n \"Contacts\": 0,\n \"AHT\": 0,\n \"AgentsRequired\": 0,\n \"DiscretionaryRequirements\": 0,\n \"NonDiscretionaryRequirements\": 0,\n \"TotalAdjustedRequirements\": 0,\n \"WorkHabitViolation\": false,\n \"ForecastedInterval\": false,\n \"AlgorithmId\": 3\n },\n {\n \"Interval\": \"2024-01-01T15:45:00\",\n \"ActivityId\": 1,\n \"Contacts\": 0,\n \"AHT\": 0,\n \"AgentsRequired\": 0,\n \"DiscretionaryRequirements\": 0,\n \"NonDiscretionaryRequirements\": 0,\n \"TotalAdjustedRequirements\": 0,\n \"WorkHabitViolation\": false,\n \"ForecastedInterval\": false,\n \"AlgorithmId\": 3\n },\n {\n \"Interval\": \"2024-01-01T16:00:00\",\n \"ActivityId\": 1,\n \"Contacts\": 0,\n \"AHT\": 0,\n \"AgentsRequired\": 0,\n \"DiscretionaryRequirements\": 0,\n \"NonDiscretionaryRequirements\": 0,\n \"TotalAdjustedRequirements\": 0,\n \"WorkHabitViolation\": false,\n \"ForecastedInterval\": false,\n \"AlgorithmId\": 3\n },\n {\n \"Interval\": \"2024-01-01T16:15:00\",\n \"ActivityId\": 1,\n \"Contacts\": 0,\n \"AHT\": 0,\n \"AgentsRequired\": 0,\n \"DiscretionaryRequirements\": 0,\n \"NonDiscretionaryRequirements\": 0,\n \"TotalAdjustedRequirements\": 0,\n \"WorkHabitViolation\": false,\n \"ForecastedInterval\": false,\n \"AlgorithmId\": 3\n },\n {\n \"Interval\": \"2024-01-01T16:30:00\",\n \"ActivityId\": 1,\n \"Contacts\": 0,\n \"AHT\": 0,\n \"AgentsRequired\": 0,\n \"DiscretionaryRequirements\": 0,\n \"NonDiscretionaryRequirements\": 0,\n \"TotalAdjustedRequirements\": 0,\n \"WorkHabitViolation\": false,\n \"ForecastedInterval\": false,\n \"AlgorithmId\": 3\n },\n {\n \"Interval\": \"2024-01-01T16:45:00\",\n \"ActivityId\": 1,\n \"Contacts\": 0,\n \"AHT\": 0,\n \"AgentsRequired\": 0,\n \"DiscretionaryRequirements\": 0,\n \"NonDiscretionaryRequirements\": 0,\n \"TotalAdjustedRequirements\": 0,\n \"WorkHabitViolation\": false,\n \"ForecastedInterval\": false,\n \"AlgorithmId\": 3\n },\n {\n \"Interval\": \"2024-01-01T17:00:00\",\n \"ActivityId\": 1,\n \"Contacts\": 0,\n \"AHT\": 0,\n \"AgentsRequired\": 0,\n \"DiscretionaryRequirements\": 0,\n \"NonDiscretionaryRequirements\": 0,\n \"TotalAdjustedRequirements\": 0,\n \"WorkHabitViolation\": false,\n \"ForecastedInterval\": false,\n \"AlgorithmId\": 3\n },\n {\n \"Interval\": \"2024-01-01T17:15:00\",\n \"ActivityId\": 1,\n \"Contacts\": 0,\n \"AHT\": 0,\n \"AgentsRequired\": 0,\n \"DiscretionaryRequirements\": 0,\n \"NonDiscretionaryRequirements\": 0,\n \"TotalAdjustedRequirements\": 0,\n \"WorkHabitViolation\": false,\n \"ForecastedInterval\": false,\n \"AlgorithmId\": 3\n },\n {\n \"Interval\": \"2024-01-01T17:30:00\",\n \"ActivityId\": 1,\n \"Contacts\": 0,\n \"AHT\": 0,\n \"AgentsRequired\": 0,\n \"DiscretionaryRequirements\": 0,\n \"NonDiscretionaryRequirements\": 0,\n \"TotalAdjustedRequirements\": 0,\n \"WorkHabitViolation\": false,\n \"ForecastedInterval\": false,\n \"AlgorithmId\": 3\n },\n {\n \"Interval\": \"2024-01-01T17:45:00\",\n \"ActivityId\": 1,\n \"Contacts\": 0,\n \"AHT\": 0,\n \"AgentsRequired\": 0,\n \"DiscretionaryRequirements\": 0,\n \"NonDiscretionaryRequirements\": 0,\n \"TotalAdjustedRequirements\": 0,\n \"WorkHabitViolation\": false,\n \"ForecastedInterval\": false,\n \"AlgorithmId\": 3\n },\n {\n \"Interval\": \"2024-01-01T18:00:00\",\n \"ActivityId\": 1,\n \"Contacts\": 0,\n \"AHT\": 0,\n \"AgentsRequired\": 0,\n \"DiscretionaryRequirements\": 0,\n \"NonDiscretionaryRequirements\": 0,\n \"TotalAdjustedRequirements\": 0,\n \"WorkHabitViolation\": false,\n \"ForecastedInterval\": false,\n \"AlgorithmId\": 3\n },\n {\n \"Interval\": \"2024-01-01T18:15:00\",\n \"ActivityId\": 1,\n \"Contacts\": 0,\n \"AHT\": 0,\n \"AgentsRequired\": 0,\n \"DiscretionaryRequirements\": 0,\n \"NonDiscretionaryRequirements\": 0,\n \"TotalAdjustedRequirements\": 0,\n \"WorkHabitViolation\": false,\n \"ForecastedInterval\": false,\n \"AlgorithmId\": 3\n },\n {\n \"Interval\": \"2024-01-01T18:30:00\",\n \"ActivityId\": 1,\n \"Contacts\": 0,\n \"AHT\": 0,\n \"AgentsRequired\": 0,\n \"DiscretionaryRequirements\": 0,\n \"NonDiscretionaryRequirements\": 0,\n \"TotalAdjustedRequirements\": 0,\n \"WorkHabitViolation\": false,\n \"ForecastedInterval\": false,\n \"AlgorithmId\": 3\n },\n {\n \"Interval\": \"2024-01-01T18:45:00\",\n \"ActivityId\": 1,\n \"Contacts\": 0,\n \"AHT\": 0,\n \"AgentsRequired\": 0,\n \"DiscretionaryRequirements\": 0,\n \"NonDiscretionaryRequirements\": 0,\n \"TotalAdjustedRequirements\": 0,\n \"WorkHabitViolation\": false,\n \"ForecastedInterval\": false,\n \"AlgorithmId\": 3\n },\n {\n \"Interval\": \"2024-01-01T19:00:00\",\n \"ActivityId\": 1,\n \"Contacts\": 0,\n \"AHT\": 0,\n \"AgentsRequired\": 0,\n \"DiscretionaryRequirements\": 0,\n \"NonDiscretionaryRequirements\": 0,\n \"TotalAdjustedRequirements\": 0,\n \"WorkHabitViolation\": false,\n \"ForecastedInterval\": false,\n \"AlgorithmId\": 3\n },\n {\n \"Interval\": \"2024-01-01T19:15:00\",\n \"ActivityId\": 1,\n \"Contacts\": 0,\n \"AHT\": 0,\n \"AgentsRequired\": 0,\n \"DiscretionaryRequirements\": 0,\n \"NonDiscretionaryRequirements\": 0,\n \"TotalAdjustedRequirements\": 0,\n \"WorkHabitViolation\": false,\n \"ForecastedInterval\": false,\n \"AlgorithmId\": 3\n },\n {\n \"Interval\": \"2024-01-01T19:30:00\",\n \"ActivityId\": 1,\n \"Contacts\": 0,\n \"AHT\": 0,\n \"AgentsRequired\": 0,\n \"DiscretionaryRequirements\": 0,\n \"NonDiscretionaryRequirements\": 0,\n \"TotalAdjustedRequirements\": 0,\n \"WorkHabitViolation\": false,\n \"ForecastedInterval\": false,\n \"AlgorithmId\": 3\n },\n {\n \"Interval\": \"2024-01-01T19:45:00\",\n \"ActivityId\": 1,\n \"Contacts\": 0,\n \"AHT\": 0,\n \"AgentsRequired\": 0,\n \"DiscretionaryRequirements\": 0,\n \"NonDiscretionaryRequirements\": 0,\n \"TotalAdjustedRequirements\": 0,\n \"WorkHabitViolation\": false,\n \"ForecastedInterval\": false,\n \"AlgorithmId\": 3\n },\n {\n \"Interval\": \"2024-01-01T20:00:00\",\n \"ActivityId\": 1,\n \"Contacts\": 0,\n \"AHT\": 0,\n \"AgentsRequired\": 0,\n \"DiscretionaryRequirements\": 0,\n \"NonDiscretionaryRequirements\": 0,\n \"TotalAdjustedRequirements\": 0,\n \"WorkHabitViolation\": false,\n \"ForecastedInterval\": false,\n \"AlgorithmId\": 3\n },\n {\n \"Interval\": \"2024-01-01T20:15:00\",\n \"ActivityId\": 1,\n \"Contacts\": 0,\n \"AHT\": 0,\n \"AgentsRequired\": 0,\n \"DiscretionaryRequirements\": 0,\n \"NonDiscretionaryRequirements\": 0,\n \"TotalAdjustedRequirements\": 0,\n \"WorkHabitViolation\": false,\n \"ForecastedInterval\": false,\n \"AlgorithmId\": 3\n },\n {\n \"Interval\": \"2024-01-01T20:30:00\",\n \"ActivityId\": 1,\n \"Contacts\": 0,\n \"AHT\": 0,\n \"AgentsRequired\": 0,\n \"DiscretionaryRequirements\": 0,\n \"NonDiscretionaryRequirements\": 0,\n \"TotalAdjustedRequirements\": 0,\n \"WorkHabitViolation\": false,\n \"ForecastedInterval\": false,\n \"AlgorithmId\": 3\n },\n {\n \"Interval\": \"2024-01-01T20:45:00\",\n \"ActivityId\": 1,\n \"Contacts\": 0,\n \"AHT\": 0,\n \"AgentsRequired\": 0,\n \"DiscretionaryRequirements\": 0,\n \"NonDiscretionaryRequirements\": 0,\n \"TotalAdjustedRequirements\": 0,\n \"WorkHabitViolation\": false,\n \"ForecastedInterval\": false,\n \"AlgorithmId\": 3\n },\n {\n \"Interval\": \"2024-01-01T21:00:00\",\n \"ActivityId\": 1,\n \"Contacts\": 0,\n \"AHT\": 0,\n \"AgentsRequired\": 0,\n \"DiscretionaryRequirements\": 0,\n \"NonDiscretionaryRequirements\": 0,\n \"TotalAdjustedRequirements\": 0,\n \"WorkHabitViolation\": false,\n \"ForecastedInterval\": false,\n \"AlgorithmId\": 3\n },\n {\n \"Interval\": \"2024-01-01T21:15:00\",\n \"ActivityId\": 1,\n \"Contacts\": 0,\n \"AHT\": 0,\n \"AgentsRequired\": 0,\n \"DiscretionaryRequirements\": 0,\n \"NonDiscretionaryRequirements\": 0,\n \"TotalAdjustedRequirements\": 0,\n \"WorkHabitViolation\": false,\n \"ForecastedInterval\": false,\n \"AlgorithmId\": 3\n },\n {\n \"Interval\": \"2024-01-01T21:30:00\",\n \"ActivityId\": 1,\n \"Contacts\": 0,\n \"AHT\": 0,\n \"AgentsRequired\": 0,\n \"DiscretionaryRequirements\": 0,\n \"NonDiscretionaryRequirements\": 0,\n \"TotalAdjustedRequirements\": 0,\n \"WorkHabitViolation\": false,\n \"ForecastedInterval\": false,\n \"AlgorithmId\": 3\n },\n {\n \"Interval\": \"2024-01-01T21:45:00\",\n \"ActivityId\": 1,\n \"Contacts\": 0,\n \"AHT\": 0,\n \"AgentsRequired\": 0,\n \"DiscretionaryRequirements\": 0,\n \"NonDiscretionaryRequirements\": 0,\n \"TotalAdjustedRequirements\": 0,\n \"WorkHabitViolation\": false,\n \"ForecastedInterval\": false,\n \"AlgorithmId\": 3\n },\n {\n \"Interval\": \"2024-01-01T22:00:00\",\n \"ActivityId\": 1,\n \"Contacts\": 0,\n \"AHT\": 0,\n \"AgentsRequired\": 0,\n \"DiscretionaryRequirements\": 0,\n \"NonDiscretionaryRequirements\": 0,\n \"TotalAdjustedRequirements\": 0,\n \"WorkHabitViolation\": false,\n \"ForecastedInterval\": false,\n \"AlgorithmId\": 3\n },\n {\n \"Interval\": \"2024-01-01T22:15:00\",\n \"ActivityId\": 1,\n \"Contacts\": 0,\n \"AHT\": 0,\n \"AgentsRequired\": 0,\n \"DiscretionaryRequirements\": 0,\n \"NonDiscretionaryRequirements\": 0,\n \"TotalAdjustedRequirements\": 0,\n \"WorkHabitViolation\": false,\n \"ForecastedInterval\": false,\n \"AlgorithmId\": 3\n },\n {\n \"Interval\": \"2024-01-01T22:30:00\",\n \"ActivityId\": 1,\n \"Contacts\": 0,\n \"AHT\": 0,\n \"AgentsRequired\": 0,\n \"DiscretionaryRequirements\": 0,\n \"NonDiscretionaryRequirements\": 0,\n \"TotalAdjustedRequirements\": 0,\n \"WorkHabitViolation\": false,\n \"ForecastedInterval\": false,\n \"AlgorithmId\": 3\n },\n {\n \"Interval\": \"2024-01-01T22:45:00\",\n \"ActivityId\": 1,\n \"Contacts\": 0,\n \"AHT\": 0,\n \"AgentsRequired\": 0,\n \"DiscretionaryRequirements\": 0,\n \"NonDiscretionaryRequirements\": 0,\n \"TotalAdjustedRequirements\": 0,\n \"WorkHabitViolation\": false,\n \"ForecastedInterval\": false,\n \"AlgorithmId\": 3\n },\n {\n \"Interval\": \"2024-01-01T23:00:00\",\n \"ActivityId\": 1,\n \"Contacts\": 0,\n \"AHT\": 0,\n \"AgentsRequired\": 0,\n \"DiscretionaryRequirements\": 0,\n \"NonDiscretionaryRequirements\": 0,\n \"TotalAdjustedRequirements\": 0,\n \"WorkHabitViolation\": false,\n \"ForecastedInterval\": false,\n \"AlgorithmId\": 3\n },\n {\n \"Interval\": \"2024-01-01T23:15:00\",\n \"ActivityId\": 1,\n \"Contacts\": 0,\n \"AHT\": 0,\n \"AgentsRequired\": 0,\n \"DiscretionaryRequirements\": 0,\n \"NonDiscretionaryRequirements\": 0,\n \"TotalAdjustedRequirements\": 0,\n \"WorkHabitViolation\": false,\n \"ForecastedInterval\": false,\n \"AlgorithmId\": 3\n },\n {\n \"Interval\": \"2024-01-01T23:30:00\",\n \"ActivityId\": 1,\n \"Contacts\": 0,\n \"AHT\": 0,\n \"AgentsRequired\": 0,\n \"DiscretionaryRequirements\": 0,\n \"NonDiscretionaryRequirements\": 0,\n \"TotalAdjustedRequirements\": 0,\n \"WorkHabitViolation\": false,\n \"ForecastedInterval\": false,\n \"AlgorithmId\": 3\n },\n {\n \"Interval\": \"2024-01-01T23:45:00\",\n \"ActivityId\": 1,\n \"Contacts\": 0,\n \"AHT\": 0,\n \"AgentsRequired\": 0,\n \"DiscretionaryRequirements\": 0,\n \"NonDiscretionaryRequirements\": 0,\n \"TotalAdjustedRequirements\": 0,\n \"WorkHabitViolation\": false,\n \"ForecastedInterval\": false,\n \"AlgorithmId\": 3\n }\n ],\n \"StackTrace\": \"Stack trace here...\"\n}"}],"_postman_id":"103b2323-b7b1-4c9c-97cb-4b8c53a3c3ce"},{"name":"ForecastShrinkageReport","event":[{"listen":"prerequest","script":{"exec":[""],"type":"text/javascript","id":"5808d7c9-0173-49a9-8fe5-e414a622ecb8"}},{"listen":"test","script":{"exec":[""],"type":"text/javascript","id":"c407e2b7-1fbe-4fde-b483-873fc066df4e"}}],"id":"6716c2d2-5d61-48bf-b085-b991e2f608f2","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","uuid":"b78856e5-753f-482b-aa39-77f3c56ff9e2"}],"url":"{{envName}}/api/ForecastShrinkageReport?userId=1&forecastId=129&fromDate=3/1/2024&thruDate=3/20/2024&timeZoneId=20&activityId=1&revision=&reportType=1&reportMask=128","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","ForecastShrinkageReport"],"host":["{{envName}}"],"query":[{"description":{"content":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList
\n","type":"text/plain"},"key":"userId","value":"1"},{"description":{"content":"REQUIRED: ID of the specific Forecast to use. Use GET WorkingForecast to get a list of Forecast IDs.
\n","type":"text/plain"},"key":"forecastId","value":"129"},{"description":{"content":"REQUIRED: Defines the start date for the report. Format is YYYY-MM-DD or MM/DD/YYYY.
\n","type":"text/plain"},"key":"fromDate","value":"3/1/2024"},{"description":{"content":"REQUIRED: Defines the end date for the report. Format is YYYY-MM-DD or MM/DD/YYYY.
\n","type":"text/plain"},"key":"thruDate","value":"3/20/2024"},{"description":{"content":"REQUIRED: Timezone code in which to format the data. Expects integer value or null. Find TimezoneIDs with GET TimeZone.
\n","type":"text/plain"},"key":"timeZoneId","value":"20"},{"description":{"content":"REQUIRED: ID defining the Activty Level. Use Activity to get a full list of all Activities or use 1 in this call to get data from all activity levels.
\n","type":"text/plain"},"key":"activityId","value":"1"},{"description":{"content":"REQUIRED: Define the specific revision to use for the forecast. Revisions can be viewed in GET WorkingForecast. The value can be left NULL, but the parameter must be included.
\n","type":"text/plain"},"key":"revision","value":""},{"description":{"content":"REQUIRED: 1 = Working Forecast Report; uses forecastID, 2 = Published Forecast; forecastID can be NULL.
\n","type":"text/plain"},"key":"reportType","value":"1"},{"description":{"content":"REQUIRED: 1 = Inteval Summary, 2 = Date Summary, 4 = Weekly Summary, 8 = Month and Year Summary, 16 = Day of Week Summary, 32 = Month Summary, 64 = Activity Summary, 128 = MediaType Summary, 2047 for everything.
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Format is YYYY-MM-DD or MM/DD/YYYY."},{"key":"thruDate","value":"3/20/2024","description":"REQUIRED: Defines the end date for the report. Format is YYYY-MM-DD or MM/DD/YYYY."},{"key":"timeZoneId","value":"20","description":"REQUIRED: Timezone code in which to format the data. Expects integer value or null. Find TimezoneIDs with GET TimeZone."},{"key":"activityId","value":"1","description":"REQUIRED: ID defining the Activty Level. Use Activity to get a full list of all Activities or use 1 in this call to get data from all activity levels. "},{"key":"revision","value":"","description":"REQUIRED: Define the specific revision to use for the forecast. Revisions can be viewed in GET WorkingForecast. The value can be left NULL, but the parameter must be included."},{"key":"reportType","value":"1","description":"REQUIRED: 1 = Working Forecast Report; uses forecastID, 2 = Published Forecast; forecastID can be NULL."},{"key":"reportMask","value":"1","description":"REQUIRED: 1 = Inteval Summary, 2 = Date Summary, 4 = Weekly Summary, 8 = Month and Year Summary, 16 = Day of Week Summary, 32 = Month Summary, 64 = Activity Summary, 128 = MediaType Summary, 2047 for everything."}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruFOhLqQWk4GPqYr7HIRq1H498R2R3lwHAM="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Tue, 26 Mar 2024 02:59:47 GMT"},{"key":"Content-Length","value":"22871"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": {\n \"IntervalSummary\": [\n {\n \"Interval\": \"2024-03-01T00:00:00\",\n \"DiscretionaryShrinkage\": 25,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 25\n },\n {\n \"Interval\": \"2024-03-01T00:15:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-01T00:30:00\",\n \"DiscretionaryShrinkage\": 20,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 20\n },\n {\n \"Interval\": \"2024-03-01T00:45:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-01T01:00:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-01T01:15:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-01T01:30:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-01T01:45:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-01T02:00:00\",\n \"DiscretionaryShrinkage\": 22,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 22\n },\n {\n \"Interval\": \"2024-03-01T02:15:00\",\n \"DiscretionaryShrinkage\": 11,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 11\n },\n {\n \"Interval\": \"2024-03-01T02:30:00\",\n \"DiscretionaryShrinkage\": 10,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 10\n },\n {\n \"Interval\": \"2024-03-01T02:45:00\",\n \"DiscretionaryShrinkage\": 18,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 18\n },\n {\n \"Interval\": \"2024-03-01T03:00:00\",\n \"DiscretionaryShrinkage\": 17,\n \"NonDiscretionaryShrinkage\": 3,\n \"TotalShrinkage\": 20\n },\n {\n \"Interval\": \"2024-03-01T03:15:00\",\n \"DiscretionaryShrinkage\": 8,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 8\n },\n {\n \"Interval\": \"2024-03-01T03:30:00\",\n \"DiscretionaryShrinkage\": 11,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 11\n },\n {\n \"Interval\": \"2024-03-01T03:45:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-01T04:00:00\",\n \"DiscretionaryShrinkage\": 5,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 5\n },\n {\n \"Interval\": \"2024-03-01T04:15:00\",\n \"DiscretionaryShrinkage\": 5,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 5\n },\n {\n \"Interval\": \"2024-03-01T04:30:00\",\n \"DiscretionaryShrinkage\": 9,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 9\n },\n {\n \"Interval\": \"2024-03-01T04:45:00\",\n \"DiscretionaryShrinkage\": 9,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 9\n },\n {\n \"Interval\": \"2024-03-01T05:00:00\",\n \"DiscretionaryShrinkage\": 11,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 11\n },\n {\n \"Interval\": \"2024-03-01T05:15:00\",\n \"DiscretionaryShrinkage\": 8,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 8\n },\n {\n \"Interval\": \"2024-03-01T05:30:00\",\n \"DiscretionaryShrinkage\": 4,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 4\n },\n {\n \"Interval\": \"2024-03-01T05:45:00\",\n \"DiscretionaryShrinkage\": 9,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 9\n },\n {\n \"Interval\": \"2024-03-01T06:00:00\",\n \"DiscretionaryShrinkage\": 17,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 17\n },\n {\n \"Interval\": \"2024-03-01T06:15:00\",\n \"DiscretionaryShrinkage\": 4,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 4\n },\n {\n \"Interval\": \"2024-03-01T06:30:00\",\n \"DiscretionaryShrinkage\": 4,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 4\n },\n {\n \"Interval\": \"2024-03-01T06:45:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-01T07:00:00\",\n \"DiscretionaryShrinkage\": 7,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 7\n },\n {\n \"Interval\": \"2024-03-01T07:15:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-01T07:30:00\",\n \"DiscretionaryShrinkage\": 4,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 4\n },\n {\n \"Interval\": \"2024-03-01T07:45:00\",\n \"DiscretionaryShrinkage\": 4,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 4\n },\n {\n \"Interval\": \"2024-03-01T08:00:00\",\n \"DiscretionaryShrinkage\": 12,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 12\n },\n {\n \"Interval\": \"2024-03-01T08:15:00\",\n \"DiscretionaryShrinkage\": 4,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 4\n },\n {\n \"Interval\": \"2024-03-01T08:30:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-01T08:45:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-01T09:00:00\",\n \"DiscretionaryShrinkage\": 17,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 17\n },\n {\n \"Interval\": \"2024-03-01T09:15:00\",\n \"DiscretionaryShrinkage\": 11,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 11\n },\n {\n \"Interval\": \"2024-03-01T09:30:00\",\n \"DiscretionaryShrinkage\": 11,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 11\n },\n {\n \"Interval\": \"2024-03-01T09:45:00\",\n \"DiscretionaryShrinkage\": 6,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 6\n },\n {\n \"Interval\": \"2024-03-01T10:00:00\",\n \"DiscretionaryShrinkage\": 16,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 16\n },\n {\n \"Interval\": \"2024-03-01T10:15:00\",\n \"DiscretionaryShrinkage\": 11,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 11\n },\n {\n \"Interval\": \"2024-03-01T10:30:00\",\n \"DiscretionaryShrinkage\": 7,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 7\n },\n {\n \"Interval\": \"2024-03-01T10:45:00\",\n \"DiscretionaryShrinkage\": 7,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 7\n },\n {\n \"Interval\": \"2024-03-01T11:00:00\",\n \"DiscretionaryShrinkage\": 8,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 8\n },\n {\n \"Interval\": \"2024-03-01T11:15:00\",\n \"DiscretionaryShrinkage\": 23,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 23\n },\n {\n \"Interval\": \"2024-03-01T11:30:00\",\n \"DiscretionaryShrinkage\": 8,\n \"NonDiscretionaryShrinkage\": 0,\n 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0,\n \"TotalShrinkage\": 11\n },\n {\n \"Interval\": \"2024-03-01T13:30:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-01T13:45:00\",\n \"DiscretionaryShrinkage\": 22,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 22\n },\n {\n \"Interval\": \"2024-03-01T14:00:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-01T14:15:00\",\n \"DiscretionaryShrinkage\": 10,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 10\n },\n {\n \"Interval\": \"2024-03-01T14:30:00\",\n \"DiscretionaryShrinkage\": 13,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 13\n },\n {\n \"Interval\": \"2024-03-01T14:45:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-01T15:00:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-01T15:15:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-01T15:30:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-01T15:45:00\",\n \"DiscretionaryShrinkage\": 17,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 17\n },\n {\n \"Interval\": \"2024-03-01T16:00:00\",\n \"DiscretionaryShrinkage\": 25,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 25\n },\n {\n \"Interval\": \"2024-03-01T16:15:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-01T16:30:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-01T16:45:00\",\n \"DiscretionaryShrinkage\": 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{\n \"Interval\": \"2024-03-01T23:45:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-02T00:00:00\",\n \"DiscretionaryShrinkage\": 25,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 25\n },\n {\n \"Interval\": \"2024-03-02T00:15:00\",\n \"DiscretionaryShrinkage\": 17,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 17\n },\n {\n \"Interval\": \"2024-03-02T00:30:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-02T00:45:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-02T01:00:00\",\n \"DiscretionaryShrinkage\": 17,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 17\n },\n {\n \"Interval\": \"2024-03-02T01:15:00\",\n \"DiscretionaryShrinkage\": 20,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 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\"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-02T03:15:00\",\n \"DiscretionaryShrinkage\": 14,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 14\n },\n {\n \"Interval\": \"2024-03-02T03:30:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-02T03:45:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-02T04:00:00\",\n \"DiscretionaryShrinkage\": 14,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 14\n },\n {\n \"Interval\": \"2024-03-02T04:15:00\",\n \"DiscretionaryShrinkage\": 14,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 14\n },\n {\n \"Interval\": \"2024-03-02T04:30:00\",\n \"DiscretionaryShrinkage\": 14,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 14\n },\n {\n \"Interval\": \"2024-03-02T04:45:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-02T05:00:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-02T05:15:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-02T05:30:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-02T05:45:00\",\n \"DiscretionaryShrinkage\": 25,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 25\n },\n {\n \"Interval\": \"2024-03-02T06:00:00\",\n \"DiscretionaryShrinkage\": 17,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 17\n },\n {\n \"Interval\": \"2024-03-02T06:15:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-02T06:30:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-02T06:45:00\",\n \"DiscretionaryShrinkage\": 20,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 20\n },\n {\n \"Interval\": \"2024-03-02T07:00:00\",\n \"DiscretionaryShrinkage\": 14,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 14\n },\n {\n \"Interval\": \"2024-03-02T07:15:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-02T07:30:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-02T07:45:00\",\n \"DiscretionaryShrinkage\": 13,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 13\n },\n {\n \"Interval\": \"2024-03-02T08:00:00\",\n \"DiscretionaryShrinkage\": 13,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 13\n },\n {\n \"Interval\": \"2024-03-02T08:15:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-02T08:30:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-02T08:45:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-02T09:00:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-02T09:15:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-02T09:30:00\",\n \"DiscretionaryShrinkage\": 25,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 25\n },\n {\n \"Interval\": \"2024-03-02T09:45:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-02T10:00:00\",\n \"DiscretionaryShrinkage\": 20,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 20\n },\n {\n \"Interval\": \"2024-03-02T10:15:00\",\n \"DiscretionaryShrinkage\": 17,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 17\n },\n {\n \"Interval\": \"2024-03-02T10:30:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-02T10:45:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-02T11:00:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-02T11:15:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-02T11:30:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-02T11:45:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-02T12:00:00\",\n \"DiscretionaryShrinkage\": 25,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 25\n },\n {\n \"Interval\": \"2024-03-02T12:15:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-02T12:30:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-02T12:45:00\",\n \"DiscretionaryShrinkage\": 25,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 25\n },\n {\n \"Interval\": \"2024-03-02T13:00:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-02T13:15:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-02T13:30:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-02T13:45:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-02T14:00:00\",\n \"DiscretionaryShrinkage\": 25,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 25\n },\n {\n \"Interval\": \"2024-03-02T14:15:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-02T14:30:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-02T14:45:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-02T15:00:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-02T15:15:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-02T15:30:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-02T15:45:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-02T16:00:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-02T16:15:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-02T16:30:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-02T16:45:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-02T17:00:00\",\n \"DiscretionaryShrinkage\": 25,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 25\n },\n {\n \"Interval\": \"2024-03-02T17:15:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-02T17:30:00\",\n \"DiscretionaryShrinkage\": 25,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 25\n },\n {\n \"Interval\": \"2024-03-02T17:45:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-02T18:00:00\",\n \"DiscretionaryShrinkage\": 25,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 25\n },\n {\n \"Interval\": \"2024-03-02T18:15:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-02T18:30:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-02T18:45:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-02T19:00:00\",\n \"DiscretionaryShrinkage\": 25,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 25\n },\n {\n \"Interval\": \"2024-03-02T19:15:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-02T19:30:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-02T19:45:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-02T20:00:00\",\n \"DiscretionaryShrinkage\": 25,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 25\n },\n {\n \"Interval\": \"2024-03-02T20:15:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-02T20:30:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-02T20:45:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-02T21:00:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-02T21:15:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-02T21:30:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-02T21:45:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-02T22:00:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-02T22:15:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-02T22:30:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-02T22:45:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-02T23:00:00\",\n \"DiscretionaryShrinkage\": 25,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 25\n },\n {\n \"Interval\": \"2024-03-02T23:15:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-02T23:30:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-02T23:45:00\",\n \"DiscretionaryShrinkage\": 20,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 20\n }\n ],\n \"DayOfWeekSummary\": [],\n \"MonthAndYearSummary\": [],\n \"MonthSummary\": [],\n \"WeeklySummary\": [],\n \"ActivityTypeSummary\": [],\n \"ActivitySummary\": [],\n \"MediaTypeSummary\": [],\n \"DateSummary\": []\n },\n \"StackTrace\": \"Stack trace here...\"\n}"},{"id":"d3410081-8ae4-43e9-bf0d-c614347da27b","name":"2 Date Summary","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","type":"text"}],"url":{"raw":"{{envName}}/api/ForecastShrinkageReport?userId=1&forecastId=129&fromDate=3/1/2024&thruDate=3/20/2024&timeZoneId=20&activityId=1&revision=&reportType=1&reportMask=2","host":["{{envName}}"],"path":["api","ForecastShrinkageReport"],"query":[{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList"},{"key":"forecastId","value":"129","description":"REQUIRED: ID of the specific Forecast to use. Use GET WorkingForecast to get a list of Forecast IDs."},{"key":"fromDate","value":"3/1/2024","description":"REQUIRED: Defines the start date for the report. Format is YYYY-MM-DD or MM/DD/YYYY."},{"key":"thruDate","value":"3/20/2024","description":"REQUIRED: Defines the end date for the report. Format is YYYY-MM-DD or MM/DD/YYYY."},{"key":"timeZoneId","value":"20","description":"REQUIRED: Timezone code in which to format the data. Expects integer value or null. Find TimezoneIDs with GET TimeZone."},{"key":"activityId","value":"1","description":"REQUIRED: ID defining the Activty Level. Use Activity to get a full list of all Activities or use 1 in this call to get data from all activity levels. "},{"key":"revision","value":"","description":"REQUIRED: Define the specific revision to use for the forecast. Revisions can be viewed in GET WorkingForecast. The value can be left NULL, but the parameter must be included."},{"key":"reportType","value":"1","description":"REQUIRED: 1 = Working Forecast Report; uses forecastID, 2 = Published Forecast; forecastID can be NULL."},{"key":"reportMask","value":"2","description":"REQUIRED: 1 = Inteval Summary, 2 = Date Summary, 4 = Weekly Summary, 8 = Month and Year Summary, 16 = Day of Week Summary, 32 = Month Summary, 64 = Activity Summary, 128 = MediaType Summary, 2047 for everything."}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruFOhLqQWk4GPqMs+pxpSYlcpr5ZmkrLAU0="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Tue, 26 Mar 2024 03:00:05 GMT"},{"key":"Content-Length","value":"617"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": {\n \"IntervalSummary\": [\n {\n \"Interval\": null,\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n }\n ],\n \"DayOfWeekSummary\": [],\n \"MonthAndYearSummary\": [],\n \"MonthSummary\": [],\n \"WeeklySummary\": [],\n \"ActivityTypeSummary\": [],\n \"ActivitySummary\": [],\n \"MediaTypeSummary\": [],\n \"DateSummary\": [\n {\n \"Interval\": \"2024-03-01T00:00:00\",\n \"DiscretionaryShrinkage\": 7.25,\n \"NonDiscretionaryShrinkage\": 0.03,\n \"TotalShrinkage\": 7.28\n },\n {\n \"Interval\": \"2024-03-02T00:00:00\",\n \"DiscretionaryShrinkage\": 5.84,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 5.84\n }\n ]\n },\n \"StackTrace\": \"Stack trace here...\"\n}"},{"id":"0c1d04c6-e182-4862-be5d-d561833f601b","name":"4 Weekly Summary","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","type":"text"}],"url":{"raw":"{{envName}}/api/ForecastShrinkageReport?userId=1&forecastId=129&fromDate=3/1/2024&thruDate=3/20/2024&timeZoneId=20&activityId=1&revision=&reportType=1&reportMask=4","host":["{{envName}}"],"path":["api","ForecastShrinkageReport"],"query":[{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList"},{"key":"forecastId","value":"129","description":"REQUIRED: ID of the specific Forecast to use. Use GET WorkingForecast to get a list of Forecast IDs."},{"key":"fromDate","value":"3/1/2024","description":"REQUIRED: Defines the start date for the report. Format is YYYY-MM-DD or MM/DD/YYYY."},{"key":"thruDate","value":"3/20/2024","description":"REQUIRED: Defines the end date for the report. Format is YYYY-MM-DD or MM/DD/YYYY."},{"key":"timeZoneId","value":"20","description":"REQUIRED: Timezone code in which to format the data. Expects integer value or null. Find TimezoneIDs with GET TimeZone."},{"key":"activityId","value":"1","description":"REQUIRED: ID defining the Activty Level. Use Activity to get a full list of all Activities or use 1 in this call to get data from all activity levels. "},{"key":"revision","value":"","description":"REQUIRED: Define the specific revision to use for the forecast. Revisions can be viewed in GET WorkingForecast. The value can be left NULL, but the parameter must be included."},{"key":"reportType","value":"1","description":"REQUIRED: 1 = Working Forecast Report; uses forecastID, 2 = Published Forecast; forecastID can be NULL."},{"key":"reportMask","value":"4","description":"REQUIRED: 1 = Inteval Summary, 2 = Date Summary, 4 = Weekly Summary, 8 = Month and Year Summary, 16 = Day of Week Summary, 32 = Month Summary, 64 = Activity Summary, 128 = MediaType Summary, 2047 for everything."}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruFOhLqQWk4GPkH8Xfe3KwDi3UEUnYyTigo="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Tue, 26 Mar 2024 03:00:23 GMT"},{"key":"Content-Length","value":"512"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": {\n \"IntervalSummary\": [\n {\n \"Interval\": null,\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n }\n ],\n \"DayOfWeekSummary\": [],\n \"MonthAndYearSummary\": [],\n \"MonthSummary\": [],\n \"WeeklySummary\": [\n {\n \"Interval\": \"2024-02-26T00:00:00\",\n \"DiscretionaryShrinkage\": 6.55,\n \"NonDiscretionaryShrinkage\": 0.02,\n \"TotalShrinkage\": 6.5699999999999994\n }\n ],\n \"ActivityTypeSummary\": [],\n \"ActivitySummary\": [],\n \"MediaTypeSummary\": [],\n \"DateSummary\": []\n },\n \"StackTrace\": \"Stack trace here...\"\n}"},{"id":"717b0192-99e6-4bd7-a9f0-c4dbfa7abf72","name":"8 Month and Year Summary","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","type":"text"}],"url":{"raw":"{{envName}}/api/ForecastShrinkageReport?userId=1&forecastId=129&fromDate=3/1/2024&thruDate=3/20/2024&timeZoneId=20&activityId=1&revision=&reportType=1&reportMask=8","host":["{{envName}}"],"path":["api","ForecastShrinkageReport"],"query":[{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList"},{"key":"forecastId","value":"129","description":"REQUIRED: ID of the specific Forecast to use. Use GET WorkingForecast to get a list of Forecast IDs."},{"key":"fromDate","value":"3/1/2024","description":"REQUIRED: Defines the start date for the report. Format is YYYY-MM-DD or MM/DD/YYYY."},{"key":"thruDate","value":"3/20/2024","description":"REQUIRED: Defines the end date for the report. Format is YYYY-MM-DD or MM/DD/YYYY."},{"key":"timeZoneId","value":"20","description":"REQUIRED: Timezone code in which to format the data. Expects integer value or null. Find TimezoneIDs with GET TimeZone."},{"key":"activityId","value":"1","description":"REQUIRED: ID defining the Activty Level. Use Activity to get a full list of all Activities or use 1 in this call to get data from all activity levels. "},{"key":"revision","value":"","description":"REQUIRED: Define the specific revision to use for the forecast. Revisions can be viewed in GET WorkingForecast. The value can be left NULL, but the parameter must be included."},{"key":"reportType","value":"1","description":"REQUIRED: 1 = Working Forecast Report; uses forecastID, 2 = Published Forecast; forecastID can be NULL."},{"key":"reportMask","value":"8","description":"REQUIRED: 1 = Inteval Summary, 2 = Date Summary, 4 = Weekly Summary, 8 = Month and Year Summary, 16 = Day of Week Summary, 32 = Month Summary, 64 = Activity Summary, 128 = MediaType Summary, 2047 for everything."}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruFOhLqQWk4GPstqyTp3/RX0FYKH5X0nh50="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Tue, 26 Mar 2024 03:00:53 GMT"},{"key":"Content-Length","value":"517"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": {\n \"IntervalSummary\": [\n {\n \"Interval\": null,\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n }\n ],\n \"DayOfWeekSummary\": [],\n \"MonthAndYearSummary\": [\n {\n \"Month\": 3,\n \"Year\": 2024,\n \"DayName\": \"March\",\n \"DiscretionaryShrinkage\": 7,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 6.5699999999999994\n }\n ],\n \"MonthSummary\": [],\n \"WeeklySummary\": [],\n \"ActivityTypeSummary\": [],\n \"ActivitySummary\": [],\n \"MediaTypeSummary\": [],\n \"DateSummary\": []\n },\n \"StackTrace\": \"Stack trace here...\"\n}"},{"id":"a6db6f25-6a0a-404b-bc9e-8b96f89be177","name":"32 Month Summary","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","type":"text"}],"url":{"raw":"{{envName}}/api/ForecastShrinkageReport?userId=1&forecastId=129&fromDate=3/1/2024&thruDate=3/20/2024&timeZoneId=20&activityId=1&revision=&reportType=1&reportMask=32","host":["{{envName}}"],"path":["api","ForecastShrinkageReport"],"query":[{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList"},{"key":"forecastId","value":"129","description":"REQUIRED: ID of the specific Forecast to use. Use GET WorkingForecast to get a list of Forecast IDs."},{"key":"fromDate","value":"3/1/2024","description":"REQUIRED: Defines the start date for the report. Format is YYYY-MM-DD or MM/DD/YYYY."},{"key":"thruDate","value":"3/20/2024","description":"REQUIRED: Defines the end date for the report. Format is YYYY-MM-DD or MM/DD/YYYY."},{"key":"timeZoneId","value":"20","description":"REQUIRED: Timezone code in which to format the data. Expects integer value or null. Find TimezoneIDs with GET TimeZone."},{"key":"activityId","value":"1","description":"REQUIRED: ID defining the Activty Level. Use Activity to get a full list of all Activities or use 1 in this call to get data from all activity levels. "},{"key":"revision","value":"","description":"REQUIRED: Define the specific revision to use for the forecast. Revisions can be viewed in GET WorkingForecast. The value can be left NULL, but the parameter must be included."},{"key":"reportType","value":"1","description":"REQUIRED: 1 = Working Forecast Report; uses forecastID, 2 = Published Forecast; forecastID can be NULL."},{"key":"reportMask","value":"32","description":"REQUIRED: 1 = Inteval Summary, 2 = Date Summary, 4 = Weekly Summary, 8 = Month and Year Summary, 16 = Day of Week Summary, 32 = Month Summary, 64 = Activity Summary, 128 = MediaType Summary, 2047 for everything."}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruFOhLqQWk4GPsyoQ//aHhv2o5Tnm1iD8lg="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Tue, 26 Mar 2024 03:01:37 GMT"},{"key":"Content-Length","value":"527"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": {\n \"IntervalSummary\": [\n {\n \"Interval\": null,\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n }\n ],\n \"DayOfWeekSummary\": [],\n \"MonthAndYearSummary\": [],\n \"MonthSummary\": [\n {\n \"WeekDay\": 3,\n \"Interval\": \"2024-03-01T00:00:00\",\n \"DayName\": \"March\",\n \"DiscretionaryShrinkage\": 6.55,\n \"NonDiscretionaryShrinkage\": 0.02,\n \"TotalShrinkage\": 7\n }\n ],\n \"WeeklySummary\": [],\n \"ActivityTypeSummary\": [],\n \"ActivitySummary\": [],\n \"MediaTypeSummary\": [],\n \"DateSummary\": []\n },\n \"StackTrace\": \"Stack trace here...\"\n}"},{"id":"502caa0b-e96b-40d7-bfbe-36341de755d4","name":"64 Activity Summary","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","type":"text"}],"url":{"raw":"{{envName}}/api/ForecastShrinkageReport?userId=1&forecastId=129&fromDate=3/1/2024&thruDate=3/20/2024&timeZoneId=20&activityId=1&revision=&reportType=1&reportMask=64","host":["{{envName}}"],"path":["api","ForecastShrinkageReport"],"query":[{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList"},{"key":"forecastId","value":"129","description":"REQUIRED: ID of the specific Forecast to use. Use GET WorkingForecast to get a list of Forecast IDs."},{"key":"fromDate","value":"3/1/2024","description":"REQUIRED: Defines the start date for the report. Format is YYYY-MM-DD or MM/DD/YYYY."},{"key":"thruDate","value":"3/20/2024","description":"REQUIRED: Defines the end date for the report. Format is YYYY-MM-DD or MM/DD/YYYY."},{"key":"timeZoneId","value":"20","description":"REQUIRED: Timezone code in which to format the data. Expects integer value or null. Find TimezoneIDs with GET TimeZone."},{"key":"activityId","value":"1","description":"REQUIRED: ID defining the Activty Level. Use Activity to get a full list of all Activities or use 1 in this call to get data from all activity levels. "},{"key":"revision","value":"","description":"REQUIRED: Define the specific revision to use for the forecast. Revisions can be viewed in GET WorkingForecast. The value can be left NULL, but the parameter must be included."},{"key":"reportType","value":"1","description":"REQUIRED: 1 = Working Forecast Report; uses forecastID, 2 = Published Forecast; forecastID can be NULL."},{"key":"reportMask","value":"64","description":"REQUIRED: 1 = Inteval Summary, 2 = Date Summary, 4 = Weekly Summary, 8 = Month and Year Summary, 16 = Day of Week Summary, 32 = Month Summary, 64 = Activity Summary, 128 = MediaType Summary, 2047 for everything."}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruFOhLqQWk4GPqrAtUG2SI0th1Z/YpIYbM0="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Tue, 26 Mar 2024 03:02:01 GMT"},{"key":"Content-Length","value":"1612"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": {\n \"IntervalSummary\": [\n {\n \"Interval\": null,\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n }\n ],\n \"DayOfWeekSummary\": [],\n \"MonthAndYearSummary\": [],\n \"MonthSummary\": [],\n \"WeeklySummary\": [],\n \"ActivityTypeSummary\": [\n {\n \"ActivityTypeId\": 1,\n \"ActivityTypeName\": \"Physical Site\",\n \"ActivityTypeIcon\": \"environment.png\",\n \"DiscretionaryShrinkage\": 6.55,\n \"NonDiscretionaryShrinkage\": 0.02,\n \"TotalShrinkage\": 6.5699999999999994\n },\n {\n \"ActivityTypeId\": 3,\n \"ActivityTypeName\": \"Virtual Activity\",\n \"ActivityTypeIcon\": \"earth_network.png\",\n \"DiscretionaryShrinkage\": 6.55,\n \"NonDiscretionaryShrinkage\": 0.02,\n \"TotalShrinkage\": 6.5699999999999994\n }\n ],\n \"ActivitySummary\": [\n {\n \"ActivityID\": 2,\n \"ActivityName\": \"Site 1 - Dallas, TX\",\n \"ActivityDescription\": \"\",\n \"ParentID\": 1,\n \"ActivityTypeID\": 1,\n \"DiscretionaryShrinkage\": 6.55,\n \"NonDiscretionaryShrinkage\": 0.02,\n \"TotalShrinkage\": 6.5699999999999994\n },\n {\n \"ActivityID\": 6,\n \"ActivityName\": \"Site 2 - Nashville, TN\",\n \"ActivityDescription\": \"\",\n \"ParentID\": 1,\n \"ActivityTypeID\": 1,\n \"DiscretionaryShrinkage\": 6.55,\n \"NonDiscretionaryShrinkage\": 0.02,\n \"TotalShrinkage\": 6.5699999999999994\n },\n {\n \"ActivityID\": 22,\n \"ActivityName\": \"Site 3- Minneapolis, MN\",\n \"ActivityDescription\": \"\",\n \"ParentID\": 1,\n \"ActivityTypeID\": 1,\n \"DiscretionaryShrinkage\": 6.55,\n \"NonDiscretionaryShrinkage\": 0.02,\n \"TotalShrinkage\": 6.5699999999999994\n },\n {\n \"ActivityID\": 95,\n \"ActivityName\": \"Virtual Activity\",\n \"ActivityDescription\": \"\",\n \"ParentID\": 1,\n \"ActivityTypeID\": 3,\n \"DiscretionaryShrinkage\": 6.55,\n \"NonDiscretionaryShrinkage\": 0.02,\n \"TotalShrinkage\": 6.5699999999999994\n }\n ],\n \"MediaTypeSummary\": [],\n \"DateSummary\": []\n },\n \"StackTrace\": \"Stack trace here...\"\n}"},{"id":"e597c558-2d52-42ee-a473-ee077493cb40","name":"128 MediaType Summary","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","type":"text"}],"url":{"raw":"{{envName}}/api/ForecastShrinkageReport?userId=1&forecastId=129&fromDate=3/1/2024&thruDate=3/20/2024&timeZoneId=20&activityId=1&revision=&reportType=1&reportMask=128","host":["{{envName}}"],"path":["api","ForecastShrinkageReport"],"query":[{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList"},{"key":"forecastId","value":"129","description":"REQUIRED: ID of the specific Forecast to use. Use GET WorkingForecast to get a list of Forecast IDs."},{"key":"fromDate","value":"3/1/2024","description":"REQUIRED: Defines the start date for the report. Format is YYYY-MM-DD or MM/DD/YYYY."},{"key":"thruDate","value":"3/20/2024","description":"REQUIRED: Defines the end date for the report. Format is YYYY-MM-DD or MM/DD/YYYY."},{"key":"timeZoneId","value":"20","description":"REQUIRED: Timezone code in which to format the data. Expects integer value or null. Find TimezoneIDs with GET TimeZone."},{"key":"activityId","value":"1","description":"REQUIRED: ID defining the Activty Level. Use Activity to get a full list of all Activities or use 1 in this call to get data from all activity levels. "},{"key":"revision","value":"","description":"REQUIRED: Define the specific revision to use for the forecast. Revisions can be viewed in GET WorkingForecast. The value can be left NULL, but the parameter must be included."},{"key":"reportType","value":"1","description":"REQUIRED: 1 = Working Forecast Report; uses forecastID, 2 = Published Forecast; forecastID can be NULL."},{"key":"reportMask","value":"128","description":"REQUIRED: 1 = Inteval Summary, 2 = Date Summary, 4 = Weekly Summary, 8 = Month and Year Summary, 16 = Day of Week Summary, 32 = Month Summary, 64 = Activity Summary, 128 = MediaType Summary, 2047 for everything."}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruFOhLqQWk4GPm4exn7Hs7zWUsuyCjcmdhg="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Tue, 26 Mar 2024 03:02:24 GMT"},{"key":"Content-Length","value":"814"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": {\n \"IntervalSummary\": [\n {\n \"Interval\": null,\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n }\n ],\n \"DayOfWeekSummary\": [],\n \"MonthAndYearSummary\": [],\n \"MonthSummary\": [],\n \"WeeklySummary\": [],\n \"ActivityTypeSummary\": [],\n \"ActivitySummary\": [],\n \"MediaTypeSummary\": [\n {\n \"MediaTypeId\": 1,\n \"MediaTypeName\": \"Telephone\",\n \"DiscretionaryShrinkage\": 6.55,\n \"NonDiscretionaryShrinkage\": 0.02,\n \"TotalShrinkage\": 6.5699999999999994\n },\n {\n \"MediaTypeId\": 2,\n \"MediaTypeName\": \"Email\",\n \"DiscretionaryShrinkage\": 6.55,\n \"NonDiscretionaryShrinkage\": 0.02,\n \"TotalShrinkage\": 6.5699999999999994\n },\n {\n \"MediaTypeId\": 3,\n \"MediaTypeName\": \"Web-Based Chat\",\n \"DiscretionaryShrinkage\": 6.55,\n \"NonDiscretionaryShrinkage\": 0.02,\n \"TotalShrinkage\": 6.5699999999999994\n }\n ],\n \"DateSummary\": []\n },\n \"StackTrace\": \"Stack trace here...\"\n}"},{"id":"52ed7ff9-55b1-4068-a58d-84fe4e96df5a","name":"2047 Everything","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","type":"text"}],"url":{"raw":"{{envName}}/api/ForecastShrinkageReport?userId=1&forecastId=129&fromDate=3/1/2024&thruDate=3/20/2024&timeZoneId=20&activityId=1&revision=&reportType=1&reportMask=2047","host":["{{envName}}"],"path":["api","ForecastShrinkageReport"],"query":[{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList"},{"key":"forecastId","value":"129","description":"REQUIRED: ID of the specific Forecast to use. Use GET WorkingForecast to get a list of Forecast IDs."},{"key":"fromDate","value":"3/1/2024","description":"REQUIRED: Defines the start date for the report. Format is YYYY-MM-DD or MM/DD/YYYY."},{"key":"thruDate","value":"3/20/2024","description":"REQUIRED: Defines the end date for the report. Format is YYYY-MM-DD or MM/DD/YYYY."},{"key":"timeZoneId","value":"20","description":"REQUIRED: Timezone code in which to format the data. Expects integer value or null. Find TimezoneIDs with GET TimeZone."},{"key":"activityId","value":"1","description":"REQUIRED: ID defining the Activty Level. Use Activity to get a full list of all Activities or use 1 in this call to get data from all activity levels. "},{"key":"revision","value":"","description":"REQUIRED: Define the specific revision to use for the forecast. Revisions can be viewed in GET WorkingForecast. The value can be left NULL, but the parameter must be included."},{"key":"reportType","value":"1","description":"REQUIRED: 1 = Working Forecast Report; uses forecastID, 2 = Published Forecast; forecastID can be NULL."},{"key":"reportMask","value":"2047","description":"REQUIRED: 1 = Inteval Summary, 2 = Date Summary, 4 = Weekly Summary, 8 = Month and Year Summary, 16 = Day of Week Summary, 32 = Month Summary, 64 = Activity Summary, 128 = MediaType Summary, 2047 for everything."}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruFOhLqQWk4GPhf7OCMVU5Fo0oOYHO9M/y0="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Tue, 26 Mar 2024 02:58:46 GMT"},{"key":"Content-Length","value":"25432"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": {\n \"IntervalSummary\": [\n {\n \"Interval\": \"2024-03-01T00:00:00\",\n \"DiscretionaryShrinkage\": 25,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 25\n },\n {\n \"Interval\": \"2024-03-01T00:15:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-01T00:30:00\",\n \"DiscretionaryShrinkage\": 20,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 20\n },\n {\n \"Interval\": \"2024-03-01T00:45:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-01T01:00:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-01T01:15:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-01T01:30:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-01T01:45:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-01T02:00:00\",\n \"DiscretionaryShrinkage\": 22,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 22\n },\n {\n \"Interval\": \"2024-03-01T02:15:00\",\n \"DiscretionaryShrinkage\": 11,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 11\n },\n {\n \"Interval\": \"2024-03-01T02:30:00\",\n \"DiscretionaryShrinkage\": 10,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 10\n },\n {\n \"Interval\": \"2024-03-01T02:45:00\",\n \"DiscretionaryShrinkage\": 18,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 18\n },\n {\n \"Interval\": \"2024-03-01T03:00:00\",\n \"DiscretionaryShrinkage\": 17,\n \"NonDiscretionaryShrinkage\": 3,\n \"TotalShrinkage\": 20\n },\n {\n \"Interval\": \"2024-03-01T03:15:00\",\n \"DiscretionaryShrinkage\": 8,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 8\n },\n {\n \"Interval\": \"2024-03-01T03:30:00\",\n \"DiscretionaryShrinkage\": 11,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 11\n },\n {\n \"Interval\": \"2024-03-01T03:45:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-01T04:00:00\",\n \"DiscretionaryShrinkage\": 5,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 5\n },\n {\n \"Interval\": \"2024-03-01T04:15:00\",\n \"DiscretionaryShrinkage\": 5,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 5\n },\n {\n \"Interval\": \"2024-03-01T04:30:00\",\n \"DiscretionaryShrinkage\": 9,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 9\n },\n {\n \"Interval\": \"2024-03-01T04:45:00\",\n \"DiscretionaryShrinkage\": 9,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 9\n },\n {\n \"Interval\": \"2024-03-01T05:00:00\",\n \"DiscretionaryShrinkage\": 11,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 11\n },\n {\n \"Interval\": \"2024-03-01T05:15:00\",\n \"DiscretionaryShrinkage\": 8,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 8\n },\n {\n \"Interval\": \"2024-03-01T05:30:00\",\n \"DiscretionaryShrinkage\": 4,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 4\n },\n {\n \"Interval\": \"2024-03-01T05:45:00\",\n \"DiscretionaryShrinkage\": 9,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 9\n },\n {\n \"Interval\": \"2024-03-01T06:00:00\",\n \"DiscretionaryShrinkage\": 17,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 17\n },\n {\n \"Interval\": \"2024-03-01T06:15:00\",\n \"DiscretionaryShrinkage\": 4,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 4\n },\n {\n \"Interval\": \"2024-03-01T06:30:00\",\n \"DiscretionaryShrinkage\": 4,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 4\n },\n {\n \"Interval\": \"2024-03-01T06:45:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-01T07:00:00\",\n \"DiscretionaryShrinkage\": 7,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 7\n },\n {\n \"Interval\": \"2024-03-01T07:15:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-01T07:30:00\",\n \"DiscretionaryShrinkage\": 4,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 4\n },\n {\n \"Interval\": \"2024-03-01T07:45:00\",\n \"DiscretionaryShrinkage\": 4,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 4\n },\n {\n \"Interval\": \"2024-03-01T08:00:00\",\n \"DiscretionaryShrinkage\": 12,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 12\n },\n {\n \"Interval\": \"2024-03-01T08:15:00\",\n \"DiscretionaryShrinkage\": 4,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 4\n },\n {\n \"Interval\": \"2024-03-01T08:30:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-01T08:45:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-01T09:00:00\",\n \"DiscretionaryShrinkage\": 17,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 17\n },\n {\n \"Interval\": \"2024-03-01T09:15:00\",\n \"DiscretionaryShrinkage\": 11,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 11\n },\n {\n \"Interval\": \"2024-03-01T09:30:00\",\n \"DiscretionaryShrinkage\": 11,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 11\n },\n {\n \"Interval\": \"2024-03-01T09:45:00\",\n \"DiscretionaryShrinkage\": 6,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 6\n },\n {\n \"Interval\": \"2024-03-01T10:00:00\",\n \"DiscretionaryShrinkage\": 16,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 16\n },\n {\n \"Interval\": \"2024-03-01T10:15:00\",\n \"DiscretionaryShrinkage\": 11,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 11\n },\n {\n \"Interval\": \"2024-03-01T10:30:00\",\n \"DiscretionaryShrinkage\": 7,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 7\n },\n {\n \"Interval\": \"2024-03-01T10:45:00\",\n \"DiscretionaryShrinkage\": 7,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 7\n },\n {\n \"Interval\": \"2024-03-01T11:00:00\",\n \"DiscretionaryShrinkage\": 8,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 8\n },\n {\n \"Interval\": \"2024-03-01T11:15:00\",\n \"DiscretionaryShrinkage\": 23,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 23\n },\n {\n \"Interval\": \"2024-03-01T11:30:00\",\n \"DiscretionaryShrinkage\": 8,\n \"NonDiscretionaryShrinkage\": 0,\n 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\"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-02T18:45:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-02T19:00:00\",\n \"DiscretionaryShrinkage\": 25,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 25\n },\n {\n \"Interval\": \"2024-03-02T19:15:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-02T19:30:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-02T19:45:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-02T20:00:00\",\n \"DiscretionaryShrinkage\": 25,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 25\n },\n {\n \"Interval\": \"2024-03-02T20:15:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-02T20:30:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-02T20:45:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-02T21:00:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-02T21:15:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-02T21:30:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-02T21:45:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-02T22:00:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-02T22:15:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-02T22:30:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-02T22:45:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-02T23:00:00\",\n \"DiscretionaryShrinkage\": 25,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 25\n },\n {\n \"Interval\": \"2024-03-02T23:15:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-02T23:30:00\",\n \"DiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 0\n },\n {\n \"Interval\": \"2024-03-02T23:45:00\",\n \"DiscretionaryShrinkage\": 20,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 20\n }\n ],\n \"DayOfWeekSummary\": [\n {\n \"DayName\": \"Friday\",\n \"WeekDay\": 5,\n \"DiscretionaryShrinkage\": 7.25,\n \"NonDiscretionaryShrinkage\": 0.03,\n \"TotalShrinkage\": 7.28\n },\n {\n \"DayName\": \"Saturday\",\n \"WeekDay\": 6,\n \"DiscretionaryShrinkage\": 5.84,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 5.84\n }\n ],\n \"MonthAndYearSummary\": [\n {\n \"Month\": 3,\n \"Year\": 2024,\n \"DayName\": \"March\",\n \"DiscretionaryShrinkage\": 7,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 6.5699999999999994\n }\n ],\n \"MonthSummary\": [\n {\n \"WeekDay\": 3,\n \"Interval\": \"2024-03-01T00:00:00\",\n \"DayName\": \"March\",\n \"DiscretionaryShrinkage\": 6.55,\n \"NonDiscretionaryShrinkage\": 0.02,\n \"TotalShrinkage\": 7\n }\n ],\n \"WeeklySummary\": [\n {\n \"Interval\": \"2024-02-26T00:00:00\",\n \"DiscretionaryShrinkage\": 6.55,\n \"NonDiscretionaryShrinkage\": 0.02,\n \"TotalShrinkage\": 6.5699999999999994\n }\n ],\n \"ActivityTypeSummary\": [\n {\n \"ActivityTypeId\": 1,\n \"ActivityTypeName\": \"Physical Site\",\n \"ActivityTypeIcon\": \"environment.png\",\n \"DiscretionaryShrinkage\": 6.55,\n \"NonDiscretionaryShrinkage\": 0.02,\n \"TotalShrinkage\": 6.5699999999999994\n },\n {\n \"ActivityTypeId\": 3,\n \"ActivityTypeName\": \"Virtual Activity\",\n \"ActivityTypeIcon\": \"earth_network.png\",\n \"DiscretionaryShrinkage\": 6.55,\n \"NonDiscretionaryShrinkage\": 0.02,\n \"TotalShrinkage\": 6.5699999999999994\n }\n ],\n \"ActivitySummary\": [\n {\n \"ActivityID\": 2,\n \"ActivityName\": \"Site 1 - Dallas, TX\",\n \"ActivityDescription\": \"\",\n \"ParentID\": 1,\n \"ActivityTypeID\": 1,\n \"DiscretionaryShrinkage\": 6.55,\n \"NonDiscretionaryShrinkage\": 0.02,\n \"TotalShrinkage\": 6.5699999999999994\n },\n {\n \"ActivityID\": 6,\n \"ActivityName\": \"Site 2 - Nashville, TN\",\n \"ActivityDescription\": \"\",\n \"ParentID\": 1,\n \"ActivityTypeID\": 1,\n \"DiscretionaryShrinkage\": 6.55,\n \"NonDiscretionaryShrinkage\": 0.02,\n \"TotalShrinkage\": 6.5699999999999994\n },\n {\n \"ActivityID\": 22,\n \"ActivityName\": \"Site 3- Minneapolis, MN\",\n \"ActivityDescription\": \"\",\n \"ParentID\": 1,\n \"ActivityTypeID\": 1,\n \"DiscretionaryShrinkage\": 6.55,\n \"NonDiscretionaryShrinkage\": 0.02,\n \"TotalShrinkage\": 6.5699999999999994\n },\n {\n \"ActivityID\": 95,\n \"ActivityName\": \"Virtual Activity\",\n \"ActivityDescription\": \"\",\n \"ParentID\": 1,\n \"ActivityTypeID\": 3,\n \"DiscretionaryShrinkage\": 6.55,\n \"NonDiscretionaryShrinkage\": 0.02,\n \"TotalShrinkage\": 6.5699999999999994\n }\n ],\n \"MediaTypeSummary\": [\n {\n \"MediaTypeId\": 1,\n \"MediaTypeName\": \"Telephone\",\n \"DiscretionaryShrinkage\": 6.55,\n \"NonDiscretionaryShrinkage\": 0.02,\n \"TotalShrinkage\": 6.5699999999999994\n },\n {\n \"MediaTypeId\": 2,\n \"MediaTypeName\": \"Email\",\n \"DiscretionaryShrinkage\": 6.55,\n \"NonDiscretionaryShrinkage\": 0.02,\n \"TotalShrinkage\": 6.5699999999999994\n },\n {\n \"MediaTypeId\": 3,\n \"MediaTypeName\": \"Web-Based Chat\",\n \"DiscretionaryShrinkage\": 6.55,\n \"NonDiscretionaryShrinkage\": 0.02,\n \"TotalShrinkage\": 6.5699999999999994\n }\n ],\n \"DateSummary\": [\n {\n \"Interval\": \"2024-03-01T00:00:00\",\n \"DiscretionaryShrinkage\": 7.25,\n \"NonDiscretionaryShrinkage\": 0.03,\n \"TotalShrinkage\": 7.28\n },\n {\n \"Interval\": \"2024-03-02T00:00:00\",\n \"DiscretionaryShrinkage\": 5.84,\n \"NonDiscretionaryShrinkage\": 0,\n \"TotalShrinkage\": 5.84\n }\n ]\n },\n \"StackTrace\": \"Stack trace here...\"\n}"}],"_postman_id":"6716c2d2-5d61-48bf-b085-b991e2f608f2"},{"name":"PublishedAccrualCalendarReport","event":[{"listen":"prerequest","script":{"exec":[""],"type":"text/javascript","packages":{},"id":"94af8d61-7f5f-4977-b691-ae3785490519"}},{"listen":"test","script":{"exec":[""],"type":"text/javascript","packages":{},"id":"27e66e98-4975-4ad4-96e9-c90677733f58"}}],"id":"f23a0f71-1f26-4eb4-8b62-6784167a450e","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","uuid":"7929b9f5-c1fc-4351-9049-906188d7d2d2"}],"url":"{{envName}}/api/PublishedAccrualCalendarReport?listTypeId=2&policyId=2&scopeTypeId=5&scopeId=27&accrualPeriodStart=1/1/2024&accrualPeriodEnd=12/31/2024&includeExtraDetails=false&classificationId=4&transactionBasis=1&timeZoneId=20&includeUnclassifiedEvents=false&userId=1","description":"The PublishedAccrualCalendarReport is a report endpoint that provides details on accrual balances based on various report settings, primarily the listTypeId which defines how the accrual data should be sorted, and then scopeTypeID which lets you determine which level of data you want. For example a listTypeId of 2, Transaction Details by Participant, and then set my scopeTypeId to 5 so I can ge the individual participants data. I can then include a particular agent's ID in the scopeID since the scopeTypeID being individual will expect an Agent ID. Now my data will be focused to just the transcation details for the particular agent.
\nlistTypeIDs:
\n0 - Participant Totals by Policy ID
\n1 - Participant Totals by Participant
\n2 - Transaction Details by Participant
\n3 - Participant Totals by Classification Id
\n4 - Accrual Summary by Month
\n5 - Accrual Summary by Date Range
\n6 - Transaction Detail by Date Range
\nscopeTypeIDs:
\n1 - Activities (the scopeID will be an activityID which you can find with GET Activity)
2 - Supervisors (the scopeID will expect the agentID of the supervisor which you can find with GET Agent)
3 - GroupMembers (Use GET CustomGroupList to get a list of the groups you can use for the scopeID parameter.)
\n4 - UserTags (You can narrow your results to a specific user tag if desired. Use GET UserTagsList for a list of user tags you can use in the scopeID parameter in conjunction with this scopeTypeID.)
\n5 - Individuals (This scopeTypeID will expect an agent ID to limit the results to a specific agent. Use GET Agent for a list of agentIDs.)
\nThe PublishedAccrualCalendarReport provides similar information to that found in GET PublishedAccrualCalendar. If the examples in this report do not match your needs; check PublishedAccrualCalendar as your best alternative.
\nBe sure to check the example requests and responses to find the best option for your needs.
\n","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","PublishedAccrualCalendarReport"],"host":["{{envName}}"],"query":[{"description":{"content":"REQUIRED: Defines how the values should be listed in the returned results. 0 = Participant Totals by Policy ID, 1 = Participant Totals by Participant, 2 = Transaction Details by Participant, 3 = Participant Totals by Classification Id, 4 = Accrual Summary by Month, 5 = Accrual Summary by Date Range, 6 = Transaction Detail by Date Range
\n","type":"text/plain"},"key":"listTypeId","value":"2"},{"description":{"content":"REQUIRED for listTypeIds 0, 2, 4, 5, 6, and 7: Id of the specific PTO policy to use. Use GET PTOPolicy to get a list of all policies.
\n","type":"text/plain"},"key":"policyId","value":"2"},{"description":{"content":"REQUIRED for listTypeId 0, 3, 4, 5, 6, and 7: Defines scope of the report. 1 = Activities, 2 = Supervisors, 3 = GroupMembers, 4 = UserTags, 5 = Individual
\n","type":"text/plain"},"key":"scopeTypeId","value":"5"},{"description":{"content":"REQUIRED for listTypeId 0, 3, 4, 5, 6, and 7: ID relative to the selected scope. For example using Scope Type 5 the Scope ID can be an agent ID such as Agent 777. Can be null/blank for all results.
\n","type":"text/plain"},"key":"scopeId","value":"27"},{"description":{"content":"REQUIRED: Defines the start date for the accrual period. Format is YYYY-MM-DD or MM/DD/YYYY
\n","type":"text/plain"},"key":"accrualPeriodStart","value":"1/1/2024"},{"description":{"content":"REQUIRED: Defines the end date for the accrual period. Format is YYYY-MM-DD or MM/DD/YYYY
\n","type":"text/plain"},"key":"accrualPeriodEnd","value":"12/31/2024"},{"description":{"content":"REQUIRED for listTypeId 0: True/False value that determines if extra details should be included in the report.
\n","type":"text/plain"},"key":"includeExtraDetails","value":"false"},{"description":{"content":"REQUIRED: Classification ID is the ID of the PTO Classifciation. Can be left NULL/blank. You can find a list of these with the GET PtoClassification endpoint.
\n","type":"text/plain"},"key":"classificationId","value":"4"},{"description":{"content":"REQUIRED: 1 = Accrual Basis: All transactions for the accrual period even if they do not fit within the calendar date range, 2 = Transaction Basis: All transactions in the date range regardless of the accrual period they're from.
\n","type":"text/plain"},"key":"transactionBasis","value":"1"},{"description":{"content":"REQUIRED: Timezone code in which to format the data. Expects integer value or null.
\n","type":"text/plain"},"key":"timeZoneId","value":"20"},{"description":{"content":"REQUIRED: True/False value used to determine if unclassified events should be included in the results.
\n","type":"text/plain"},"key":"includeUnclassifiedEvents","value":"false"},{"description":{"content":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList
\n","type":"text/plain"},"key":"userId","value":"1"}],"variable":[]}},"response":[{"id":"15bbd164-7911-4e3c-a9c2-8267c9fe66d4","name":"0 = Participant Totals by Policy ID","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","uuid":"7929b9f5-c1fc-4351-9049-906188d7d2d2"}],"url":{"raw":"{{envName}}/api/PublishedAccrualCalendarReport?listTypeId=0&policyId=2&scopeTypeId=1&scopeId=1&accrualPeriodStart=1/1/2024&accrualPeriodEnd=3/31/2024&includeExtraDetails=true&classificationId=&transactionBasis=2&timeZoneId=20&includeUnclassifiedEvents=true&userId=1","host":["{{envName}}"],"path":["api","PublishedAccrualCalendarReport"],"query":[{"key":"listTypeId","value":"0","description":"REQUIRED: Defines how the values should be listed in the returned results. 0 = Participant Totals by Policy ID, 1 = Participant Totals by Participant, 2 = Transaction Details by Participant, 3 = Participant Totals by Classification Id, 4 = Accrual Summary by Month, 5 = Accrual Summary by Date Range, 6 = Transaction Detail by Date Range"},{"key":"policyId","value":"2","description":"REQUIRED for listTypeIds 0, 2, 4, 5, 6, and 7: Id of the specific PTO policy to use. Use GET PTOPolicy to get a list of all policies."},{"key":"scopeTypeId","value":"1","description":"REQUIRED for listTypeId 0, 3, 4, 5, 6, and 7: Defines scope of the report. 1 = Activities, 2 = Supervisors, 3 = GroupMembers, 4 = UserTags, 5 = Individual"},{"key":"scopeId","value":"1","description":"REQUIRED for listTypeId 0, 3, 4, 5, 6, and 7: ID relative to the selected scope. For example using Scope Type 5 the Scope ID can be an agent ID such as Agent 777. Can be null/blank for all results."},{"key":"accrualPeriodStart","value":"1/1/2024","description":"REQUIRED: Defines the start date for the accrual period. Format is YYYY-MM-DD or MM/DD/YYYY"},{"key":"accrualPeriodEnd","value":"3/31/2024","description":"REQUIRED: Defines the end date for the accrual period. Format is YYYY-MM-DD or MM/DD/YYYY"},{"key":"includeExtraDetails","value":"true","description":"REQUIRED for listTypeId 0: True/False value that determines if extra details should be included in the report."},{"key":"classificationId","value":"","description":"REQUIRED: Classification ID is the ID of the PTO Classifciation. Can be left NULL/blank. You can find a list of these with the GET PtoClassification endpoint."},{"key":"transactionBasis","value":"2","description":"REQUIRED: 1 = Accrual Basis: All transactions for the accrual period even if they do not fit within the calendar date range, 2 = Transaction Basis: All transactions in the date range regardless of the accrual period they're from."},{"key":"timeZoneId","value":"20","description":"REQUIRED: Timezone code in which to format the data. Expects integer value or null."},{"key":"includeUnclassifiedEvents","value":"true","description":"REQUIRED: True/False value used to determine if unclassified events should be included in the results."},{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruHNA0VBRQ2bZ+48PnS7gYx57v9WLUVYeyA="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Mon, 13 May 2024 19:11:31 GMT"},{"key":"Content-Length","value":"83162"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": {\n \"summaryResults\": [\n {\n \"SeqNo\": 1,\n \"AgentId\": 278,\n \"FullName\": \"Areheart, Sam \",\n \"Title\": \"Sales/Service Rep\",\n \"TotalAccrualBalance\": 1,\n \"YTDAccrualBalance\": 1,\n \"TotalTransactionBalance\": 1,\n \"YTDTransactionBalance\": 1,\n \"EmployeeClassificationId\": null\n },\n {\n \"SeqNo\": 2,\n \"AgentId\": 156,\n \"FullName\": \"Azzarito, Deborah \",\n \"Title\": \"Sales/Service Rep\",\n \"TotalAccrualBalance\": null,\n \"YTDAccrualBalance\": null,\n \"TotalTransactionBalance\": null,\n \"YTDTransactionBalance\": null,\n \"EmployeeClassificationId\": null\n },\n {\n \"SeqNo\": 3,\n \"AgentId\": 453,\n \"FullName\": \"Badgett, Gregory \",\n \"Title\": \"Sales/Service Rep\",\n \"TotalAccrualBalance\": null,\n \"YTDAccrualBalance\": null,\n \"TotalTransactionBalance\": null,\n \"YTDTransactionBalance\": null,\n \"EmployeeClassificationId\": null\n },\n {\n \"SeqNo\": 4,\n \"AgentId\": 451,\n \"FullName\": \"Barton, Jean \",\n \"Title\": \"Sales/Service Rep\",\n \"TotalAccrualBalance\": 344,\n \"YTDAccrualBalance\": 344,\n \"TotalTransactionBalance\": 244,\n \"YTDTransactionBalance\": 244,\n \"EmployeeClassificationId\": 1\n },\n {\n \"SeqNo\": 5,\n \"AgentId\": 479,\n \"FullName\": \"Bickley, Sharon \",\n \"Title\": \"Sales/Service Rep\",\n \"TotalAccrualBalance\": null,\n \"YTDAccrualBalance\": null,\n \"TotalTransactionBalance\": null,\n \"YTDTransactionBalance\": null,\n \"EmployeeClassificationId\": null\n },\n {\n \"SeqNo\": 6,\n \"AgentId\": 411,\n \"FullName\": \"Bixler, Lyon \",\n \"Title\": \"Sales/Service Rep\",\n \"TotalAccrualBalance\": null,\n \"YTDAccrualBalance\": null,\n \"TotalTransactionBalance\": null,\n \"YTDTransactionBalance\": null,\n \"EmployeeClassificationId\": null\n },\n {\n \"SeqNo\": 7,\n \"AgentId\": 27,\n \"FullName\": \"Blakely, Latrice \",\n \"Title\": \"Sales/Service Rep\",\n \"TotalAccrualBalance\": 360,\n \"YTDAccrualBalance\": 344,\n \"TotalTransactionBalance\": 204,\n \"YTDTransactionBalance\": 204,\n \"EmployeeClassificationId\": 1\n },\n {\n \"SeqNo\": 8,\n \"AgentId\": 467,\n \"FullName\": \"Brown, Chanell \",\n \"Title\": \"Sales/Service Rep\",\n \"TotalAccrualBalance\": null,\n \"YTDAccrualBalance\": null,\n \"TotalTransactionBalance\": null,\n \"YTDTransactionBalance\": null,\n \"EmployeeClassificationId\": null\n },\n {\n \"SeqNo\": 9,\n \"AgentId\": 263,\n \"FullName\": \"Brunson, David \",\n \"Title\": \"Sales/Service Rep\",\n \"TotalAccrualBalance\": null,\n \"YTDAccrualBalance\": null,\n \"TotalTransactionBalance\": null,\n \"YTDTransactionBalance\": null,\n \"EmployeeClassificationId\": null\n },\n {\n \"SeqNo\": 10,\n \"AgentId\": 402,\n \"FullName\": \"Burns, Barbara \",\n \"Title\": \"Sales/Service Rep\",\n \"TotalAccrualBalance\": null,\n \"YTDAccrualBalance\": null,\n \"TotalTransactionBalance\": null,\n \"YTDTransactionBalance\": null,\n \"EmployeeClassificationId\": null\n },\n {\n \"SeqNo\": 11,\n \"AgentId\": 391,\n \"FullName\": \"Carabo, Randy \",\n \"Title\": \"Sales/Service Rep\",\n \"TotalAccrualBalance\": null,\n \"YTDAccrualBalance\": null,\n \"TotalTransactionBalance\": null,\n \"YTDTransactionBalance\": null,\n \"EmployeeClassificationId\": null\n },\n {\n \"SeqNo\": 12,\n \"AgentId\": 307,\n \"FullName\": \"Carlisle, Kevin \",\n 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null,\n \"YTDTransactionBalance\": null,\n \"EmployeeClassificationId\": null\n },\n {\n \"SeqNo\": 16,\n \"AgentId\": 306,\n \"FullName\": \"Crislip, Traci \",\n \"Title\": \"Sales/Service Rep\",\n \"TotalAccrualBalance\": null,\n \"YTDAccrualBalance\": null,\n \"TotalTransactionBalance\": null,\n \"YTDTransactionBalance\": null,\n \"EmployeeClassificationId\": null\n },\n {\n \"SeqNo\": 17,\n \"AgentId\": 332,\n \"FullName\": \"Dolinger, Joel \",\n \"Title\": \"Sales/Service Rep\",\n \"TotalAccrualBalance\": null,\n \"YTDAccrualBalance\": null,\n \"TotalTransactionBalance\": null,\n \"YTDTransactionBalance\": null,\n \"EmployeeClassificationId\": null\n },\n {\n \"SeqNo\": 18,\n \"AgentId\": 432,\n \"FullName\": \"Dunbar, Bill \",\n \"Title\": \"Sales/Service Rep\",\n \"TotalAccrualBalance\": null,\n \"YTDAccrualBalance\": null,\n \"TotalTransactionBalance\": null,\n \"YTDTransactionBalance\": null,\n \"EmployeeClassificationId\": null\n },\n {\n \"SeqNo\": 19,\n \"AgentId\": 382,\n 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\"YTDTransactionHours\": null\n },\n {\n \"SeqNo\": 58,\n \"AgentId\": 115,\n \"FullName\": \"Murphy, Alyson \",\n \"PtoClassificationId\": 5,\n \"Name\": \"Sick Day\",\n \"Description\": \"Agent Illness\",\n \"AccrualTotalHours\": null,\n \"YTDAccrualHours\": null,\n \"TransactionTotalHours\": null,\n \"YTDTransactionHours\": null\n },\n {\n \"SeqNo\": 59,\n \"AgentId\": 370,\n \"FullName\": \"Nelson, Candice \",\n \"PtoClassificationId\": 3,\n \"Name\": \"Vacation\",\n \"Description\": \"PTO\",\n \"AccrualTotalHours\": null,\n \"YTDAccrualHours\": null,\n \"TransactionTotalHours\": null,\n \"YTDTransactionHours\": null\n },\n {\n \"SeqNo\": 59,\n \"AgentId\": 370,\n \"FullName\": \"Nelson, Candice \",\n \"PtoClassificationId\": 4,\n \"Name\": \"Floating Holiday\",\n \"Description\": \"Unique Holidays per Agent\",\n \"AccrualTotalHours\": null,\n \"YTDAccrualHours\": null,\n \"TransactionTotalHours\": null,\n \"YTDTransactionHours\": null\n },\n {\n \"SeqNo\": 59,\n \"AgentId\": 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\"PtoClassificationId\": 4,\n \"Name\": \"Floating Holiday\",\n \"Description\": \"Unique Holidays per Agent\",\n \"AccrualTotalHours\": null,\n \"YTDAccrualHours\": null,\n \"TransactionTotalHours\": null,\n \"YTDTransactionHours\": null\n },\n {\n \"SeqNo\": 68,\n \"AgentId\": 376,\n \"FullName\": \"Ress, Connie \",\n \"PtoClassificationId\": 5,\n \"Name\": \"Sick Day\",\n \"Description\": \"Agent Illness\",\n \"AccrualTotalHours\": null,\n \"YTDAccrualHours\": null,\n \"TransactionTotalHours\": null,\n \"YTDTransactionHours\": null\n },\n {\n \"SeqNo\": 69,\n \"AgentId\": 401,\n \"FullName\": \"Richbourg, Mandy \",\n \"PtoClassificationId\": 3,\n \"Name\": \"Vacation\",\n \"Description\": \"PTO\",\n \"AccrualTotalHours\": null,\n \"YTDAccrualHours\": null,\n \"TransactionTotalHours\": null,\n \"YTDTransactionHours\": null\n },\n {\n \"SeqNo\": 69,\n \"AgentId\": 401,\n \"FullName\": \"Richbourg, Mandy \",\n \"PtoClassificationId\": 4,\n \"Name\": \"Floating Holiday\",\n \"Description\": \"Unique Holidays per Agent\",\n \"AccrualTotalHours\": null,\n \"YTDAccrualHours\": null,\n \"TransactionTotalHours\": null,\n \"YTDTransactionHours\": null\n },\n {\n \"SeqNo\": 69,\n \"AgentId\": 401,\n \"FullName\": \"Richbourg, Mandy \",\n \"PtoClassificationId\": 5,\n \"Name\": \"Sick Day\",\n \"Description\": \"Agent Illness\",\n \"AccrualTotalHours\": null,\n \"YTDAccrualHours\": null,\n \"TransactionTotalHours\": null,\n \"YTDTransactionHours\": null\n },\n {\n \"SeqNo\": 70,\n \"AgentId\": 240,\n \"FullName\": \"Richert, Jessica \",\n \"PtoClassificationId\": 3,\n \"Name\": \"Vacation\",\n \"Description\": \"PTO\",\n \"AccrualTotalHours\": null,\n \"YTDAccrualHours\": null,\n \"TransactionTotalHours\": null,\n \"YTDTransactionHours\": null\n },\n {\n \"SeqNo\": 70,\n \"AgentId\": 240,\n \"FullName\": \"Richert, Jessica \",\n \"PtoClassificationId\": 4,\n \"Name\": \"Floating Holiday\",\n \"Description\": \"Unique Holidays per Agent\",\n \"AccrualTotalHours\": null,\n \"YTDAccrualHours\": null,\n \"TransactionTotalHours\": null,\n \"YTDTransactionHours\": null\n },\n {\n \"SeqNo\": 70,\n \"AgentId\": 240,\n \"FullName\": \"Richert, Jessica \",\n \"PtoClassificationId\": 5,\n \"Name\": \"Sick Day\",\n \"Description\": \"Agent Illness\",\n \"AccrualTotalHours\": null,\n \"YTDAccrualHours\": null,\n \"TransactionTotalHours\": null,\n \"YTDTransactionHours\": null\n },\n {\n \"SeqNo\": 71,\n \"AgentId\": 61,\n \"FullName\": \"Ridenhour, Stephan \",\n \"PtoClassificationId\": 3,\n \"Name\": \"Vacation\",\n \"Description\": \"PTO\",\n \"AccrualTotalHours\": null,\n \"YTDAccrualHours\": null,\n \"TransactionTotalHours\": null,\n \"YTDTransactionHours\": null\n },\n {\n \"SeqNo\": 71,\n \"AgentId\": 61,\n \"FullName\": \"Ridenhour, Stephan \",\n \"PtoClassificationId\": 4,\n \"Name\": \"Floating Holiday\",\n \"Description\": \"Unique Holidays per Agent\",\n \"AccrualTotalHours\": null,\n \"YTDAccrualHours\": null,\n \"TransactionTotalHours\": null,\n \"YTDTransactionHours\": null\n },\n {\n \"SeqNo\": 71,\n \"AgentId\": 61,\n \"FullName\": \"Ridenhour, Stephan \",\n \"PtoClassificationId\": 5,\n \"Name\": \"Sick Day\",\n \"Description\": \"Agent Illness\",\n \"AccrualTotalHours\": null,\n \"YTDAccrualHours\": null,\n \"TransactionTotalHours\": null,\n \"YTDTransactionHours\": null\n },\n {\n \"SeqNo\": 72,\n \"AgentId\": 392,\n \"FullName\": \"Rodriguez, Clarisa \",\n \"PtoClassificationId\": 3,\n \"Name\": \"Vacation\",\n \"Description\": \"PTO\",\n \"AccrualTotalHours\": null,\n \"YTDAccrualHours\": null,\n \"TransactionTotalHours\": null,\n \"YTDTransactionHours\": null\n },\n {\n \"SeqNo\": 72,\n \"AgentId\": 392,\n \"FullName\": \"Rodriguez, Clarisa \",\n \"PtoClassificationId\": 4,\n \"Name\": \"Floating Holiday\",\n \"Description\": \"Unique Holidays per Agent\",\n \"AccrualTotalHours\": null,\n \"YTDAccrualHours\": null,\n \"TransactionTotalHours\": null,\n \"YTDTransactionHours\": null\n },\n {\n \"SeqNo\": 72,\n \"AgentId\": 392,\n \"FullName\": \"Rodriguez, Clarisa \",\n \"PtoClassificationId\": 5,\n \"Name\": \"Sick Day\",\n \"Description\": \"Agent Illness\",\n \"AccrualTotalHours\": null,\n \"YTDAccrualHours\": null,\n \"TransactionTotalHours\": null,\n \"YTDTransactionHours\": null\n },\n {\n \"SeqNo\": 73,\n \"AgentId\": 58,\n \"FullName\": \"Rollison, Karen \",\n \"PtoClassificationId\": 3,\n \"Name\": \"Vacation\",\n \"Description\": \"PTO\",\n \"AccrualTotalHours\": null,\n \"YTDAccrualHours\": null,\n \"TransactionTotalHours\": null,\n \"YTDTransactionHours\": null\n },\n {\n \"SeqNo\": 73,\n \"AgentId\": 58,\n \"FullName\": \"Rollison, Karen \",\n \"PtoClassificationId\": 4,\n \"Name\": \"Floating Holiday\",\n \"Description\": \"Unique Holidays per Agent\",\n \"AccrualTotalHours\": null,\n \"YTDAccrualHours\": null,\n \"TransactionTotalHours\": null,\n \"YTDTransactionHours\": null\n },\n {\n \"SeqNo\": 73,\n \"AgentId\": 58,\n \"FullName\": \"Rollison, Karen \",\n \"PtoClassificationId\": 5,\n \"Name\": \"Sick Day\",\n \"Description\": \"Agent Illness\",\n \"AccrualTotalHours\": null,\n \"YTDAccrualHours\": null,\n \"TransactionTotalHours\": null,\n \"YTDTransactionHours\": null\n },\n {\n \"SeqNo\": 74,\n \"AgentId\": 106,\n \"FullName\": \"Ruth, Nathan \",\n \"PtoClassificationId\": 3,\n \"Name\": \"Vacation\",\n \"Description\": \"PTO\",\n \"AccrualTotalHours\": null,\n \"YTDAccrualHours\": null,\n \"TransactionTotalHours\": null,\n \"YTDTransactionHours\": null\n },\n {\n \"SeqNo\": 74,\n \"AgentId\": 106,\n \"FullName\": \"Ruth, Nathan \",\n \"PtoClassificationId\": 4,\n \"Name\": \"Floating Holiday\",\n \"Description\": \"Unique Holidays per Agent\",\n \"AccrualTotalHours\": null,\n \"YTDAccrualHours\": null,\n \"TransactionTotalHours\": null,\n \"YTDTransactionHours\": null\n },\n {\n \"SeqNo\": 74,\n \"AgentId\": 106,\n \"FullName\": \"Ruth, Nathan \",\n \"PtoClassificationId\": 5,\n \"Name\": \"Sick Day\",\n \"Description\": \"Agent Illness\",\n \"AccrualTotalHours\": null,\n \"YTDAccrualHours\": null,\n \"TransactionTotalHours\": null,\n \"YTDTransactionHours\": null\n },\n {\n \"SeqNo\": 75,\n \"AgentId\": 65,\n \"FullName\": \"Sanchez, Maria \",\n \"PtoClassificationId\": 3,\n \"Name\": \"Vacation\",\n \"Description\": \"PTO\",\n \"AccrualTotalHours\": null,\n \"YTDAccrualHours\": null,\n \"TransactionTotalHours\": null,\n \"YTDTransactionHours\": null\n },\n {\n \"SeqNo\": 75,\n \"AgentId\": 65,\n \"FullName\": \"Sanchez, Maria \",\n \"PtoClassificationId\": 4,\n \"Name\": \"Floating Holiday\",\n \"Description\": \"Unique Holidays per Agent\",\n \"AccrualTotalHours\": null,\n \"YTDAccrualHours\": null,\n \"TransactionTotalHours\": null,\n \"YTDTransactionHours\": null\n },\n {\n \"SeqNo\": 75,\n \"AgentId\": 65,\n \"FullName\": \"Sanchez, Maria \",\n \"PtoClassificationId\": 5,\n \"Name\": \"Sick Day\",\n \"Description\": \"Agent Illness\",\n \"AccrualTotalHours\": null,\n \"YTDAccrualHours\": null,\n \"TransactionTotalHours\": null,\n \"YTDTransactionHours\": null\n },\n {\n \"SeqNo\": 76,\n \"AgentId\": 330,\n \"FullName\": \"Sanchez, Mauricio \",\n \"PtoClassificationId\": 3,\n \"Name\": \"Vacation\",\n \"Description\": \"PTO\",\n \"AccrualTotalHours\": null,\n \"YTDAccrualHours\": null,\n \"TransactionTotalHours\": null,\n \"YTDTransactionHours\": null\n },\n {\n \"SeqNo\": 76,\n \"AgentId\": 330,\n \"FullName\": \"Sanchez, Mauricio \",\n \"PtoClassificationId\": 4,\n \"Name\": \"Floating Holiday\",\n \"Description\": \"Unique Holidays per Agent\",\n \"AccrualTotalHours\": null,\n \"YTDAccrualHours\": null,\n \"TransactionTotalHours\": null,\n \"YTDTransactionHours\": null\n },\n {\n \"SeqNo\": 76,\n \"AgentId\": 330,\n \"FullName\": \"Sanchez, Mauricio \",\n \"PtoClassificationId\": 5,\n \"Name\": \"Sick Day\",\n \"Description\": \"Agent Illness\",\n \"AccrualTotalHours\": null,\n \"YTDAccrualHours\": null,\n \"TransactionTotalHours\": null,\n \"YTDTransactionHours\": null\n },\n {\n \"SeqNo\": 77,\n \"AgentId\": 409,\n \"FullName\": \"Schmidt, Peter \",\n \"PtoClassificationId\": 3,\n \"Name\": \"Vacation\",\n \"Description\": \"PTO\",\n \"AccrualTotalHours\": null,\n \"YTDAccrualHours\": null,\n \"TransactionTotalHours\": null,\n \"YTDTransactionHours\": null\n },\n {\n \"SeqNo\": 77,\n \"AgentId\": 409,\n \"FullName\": \"Schmidt, Peter \",\n \"PtoClassificationId\": 4,\n \"Name\": \"Floating Holiday\",\n \"Description\": \"Unique Holidays per Agent\",\n \"AccrualTotalHours\": null,\n \"YTDAccrualHours\": null,\n \"TransactionTotalHours\": null,\n \"YTDTransactionHours\": null\n },\n {\n \"SeqNo\": 77,\n \"AgentId\": 409,\n \"FullName\": \"Schmidt, Peter \",\n \"PtoClassificationId\": 5,\n \"Name\": \"Sick Day\",\n \"Description\": \"Agent Illness\",\n \"AccrualTotalHours\": null,\n \"YTDAccrualHours\": null,\n \"TransactionTotalHours\": null,\n \"YTDTransactionHours\": null\n },\n {\n \"SeqNo\": 78,\n \"AgentId\": 414,\n \"FullName\": \"Schrum, Joe \",\n \"PtoClassificationId\": 3,\n \"Name\": \"Vacation\",\n \"Description\": \"PTO\",\n \"AccrualTotalHours\": null,\n \"YTDAccrualHours\": null,\n \"TransactionTotalHours\": null,\n \"YTDTransactionHours\": null\n },\n {\n \"SeqNo\": 78,\n \"AgentId\": 414,\n \"FullName\": \"Schrum, Joe \",\n \"PtoClassificationId\": 4,\n \"Name\": \"Floating Holiday\",\n \"Description\": \"Unique Holidays per Agent\",\n \"AccrualTotalHours\": null,\n \"YTDAccrualHours\": null,\n \"TransactionTotalHours\": null,\n \"YTDTransactionHours\": null\n },\n {\n \"SeqNo\": 78,\n \"AgentId\": 414,\n \"FullName\": \"Schrum, Joe \",\n \"PtoClassificationId\": 5,\n \"Name\": \"Sick Day\",\n \"Description\": \"Agent Illness\",\n \"AccrualTotalHours\": null,\n \"YTDAccrualHours\": null,\n \"TransactionTotalHours\": null,\n \"YTDTransactionHours\": null\n },\n {\n \"SeqNo\": 79,\n \"AgentId\": 41,\n \"FullName\": \"Shiver, Sharette \",\n \"PtoClassificationId\": 3,\n \"Name\": \"Vacation\",\n \"Description\": \"PTO\",\n \"AccrualTotalHours\": null,\n \"YTDAccrualHours\": null,\n \"TransactionTotalHours\": null,\n \"YTDTransactionHours\": null\n },\n {\n \"SeqNo\": 79,\n \"AgentId\": 41,\n \"FullName\": \"Shiver, Sharette \",\n \"PtoClassificationId\": 4,\n \"Name\": \"Floating Holiday\",\n \"Description\": \"Unique Holidays per Agent\",\n \"AccrualTotalHours\": null,\n \"YTDAccrualHours\": null,\n \"TransactionTotalHours\": null,\n \"YTDTransactionHours\": null\n },\n {\n \"SeqNo\": 79,\n \"AgentId\": 41,\n \"FullName\": \"Shiver, Sharette \",\n \"PtoClassificationId\": 5,\n \"Name\": \"Sick Day\",\n \"Description\": \"Agent Illness\",\n \"AccrualTotalHours\": null,\n \"YTDAccrualHours\": null,\n \"TransactionTotalHours\": null,\n \"YTDTransactionHours\": null\n },\n {\n \"SeqNo\": 80,\n \"AgentId\": 36,\n \"FullName\": \"Stalnaker, Mary Beth \",\n \"PtoClassificationId\": 3,\n \"Name\": \"Vacation\",\n \"Description\": \"PTO\",\n \"AccrualTotalHours\": null,\n \"YTDAccrualHours\": null,\n \"TransactionTotalHours\": null,\n \"YTDTransactionHours\": null\n },\n {\n \"SeqNo\": 80,\n \"AgentId\": 36,\n \"FullName\": \"Stalnaker, Mary Beth \",\n \"PtoClassificationId\": 4,\n \"Name\": \"Floating Holiday\",\n \"Description\": \"Unique Holidays per Agent\",\n \"AccrualTotalHours\": null,\n \"YTDAccrualHours\": null,\n \"TransactionTotalHours\": null,\n \"YTDTransactionHours\": null\n },\n {\n \"SeqNo\": 80,\n \"AgentId\": 36,\n \"FullName\": \"Stalnaker, Mary Beth \",\n \"PtoClassificationId\": 5,\n \"Name\": \"Sick Day\",\n \"Description\": \"Agent Illness\",\n \"AccrualTotalHours\": null,\n \"YTDAccrualHours\": null,\n \"TransactionTotalHours\": null,\n \"YTDTransactionHours\": null\n },\n {\n \"SeqNo\": 81,\n \"AgentId\": 455,\n \"FullName\": \"Sticha, Carmen \",\n \"PtoClassificationId\": 3,\n \"Name\": \"Vacation\",\n \"Description\": \"PTO\",\n \"AccrualTotalHours\": null,\n \"YTDAccrualHours\": null,\n \"TransactionTotalHours\": null,\n \"YTDTransactionHours\": null\n },\n {\n \"SeqNo\": 81,\n \"AgentId\": 455,\n \"FullName\": \"Sticha, Carmen \",\n \"PtoClassificationId\": 4,\n \"Name\": \"Floating Holiday\",\n \"Description\": \"Unique Holidays per Agent\",\n \"AccrualTotalHours\": null,\n \"YTDAccrualHours\": null,\n \"TransactionTotalHours\": null,\n \"YTDTransactionHours\": null\n },\n {\n \"SeqNo\": 81,\n \"AgentId\": 455,\n \"FullName\": \"Sticha, Carmen \",\n \"PtoClassificationId\": 5,\n \"Name\": \"Sick Day\",\n \"Description\": \"Agent Illness\",\n \"AccrualTotalHours\": null,\n \"YTDAccrualHours\": null,\n \"TransactionTotalHours\": null,\n \"YTDTransactionHours\": null\n },\n {\n \"SeqNo\": 82,\n \"AgentId\": 338,\n \"FullName\": \"Stoner, Seth \",\n \"PtoClassificationId\": 3,\n \"Name\": \"Vacation\",\n \"Description\": \"PTO\",\n \"AccrualTotalHours\": null,\n \"YTDAccrualHours\": null,\n \"TransactionTotalHours\": null,\n \"YTDTransactionHours\": null\n },\n {\n \"SeqNo\": 82,\n \"AgentId\": 338,\n \"FullName\": \"Stoner, Seth \",\n \"PtoClassificationId\": 4,\n \"Name\": \"Floating Holiday\",\n \"Description\": \"Unique Holidays per Agent\",\n \"AccrualTotalHours\": null,\n \"YTDAccrualHours\": null,\n \"TransactionTotalHours\": null,\n \"YTDTransactionHours\": null\n },\n {\n \"SeqNo\": 82,\n \"AgentId\": 338,\n \"FullName\": \"Stoner, Seth \",\n \"PtoClassificationId\": 5,\n \"Name\": \"Sick Day\",\n \"Description\": \"Agent Illness\",\n \"AccrualTotalHours\": null,\n \"YTDAccrualHours\": null,\n \"TransactionTotalHours\": null,\n \"YTDTransactionHours\": null\n },\n {\n \"SeqNo\": 83,\n \"AgentId\": 132,\n \"FullName\": \"Sutherland, Todd \",\n \"PtoClassificationId\": 3,\n \"Name\": \"Vacation\",\n \"Description\": \"PTO\",\n \"AccrualTotalHours\": null,\n \"YTDAccrualHours\": null,\n \"TransactionTotalHours\": null,\n \"YTDTransactionHours\": null\n },\n {\n \"SeqNo\": 83,\n \"AgentId\": 132,\n \"FullName\": \"Sutherland, Todd \",\n \"PtoClassificationId\": 4,\n \"Name\": \"Floating Holiday\",\n \"Description\": \"Unique Holidays per Agent\",\n \"AccrualTotalHours\": null,\n \"YTDAccrualHours\": null,\n \"TransactionTotalHours\": null,\n \"YTDTransactionHours\": null\n },\n {\n \"SeqNo\": 83,\n \"AgentId\": 132,\n \"FullName\": \"Sutherland, Todd \",\n \"PtoClassificationId\": 5,\n \"Name\": \"Sick Day\",\n \"Description\": \"Agent Illness\",\n \"AccrualTotalHours\": null,\n \"YTDAccrualHours\": null,\n \"TransactionTotalHours\": null,\n \"YTDTransactionHours\": null\n },\n {\n \"SeqNo\": 84,\n \"AgentId\": 389,\n \"FullName\": \"Thurber, Eric \",\n \"PtoClassificationId\": 3,\n \"Name\": \"Vacation\",\n \"Description\": \"PTO\",\n \"AccrualTotalHours\": null,\n \"YTDAccrualHours\": null,\n \"TransactionTotalHours\": null,\n \"YTDTransactionHours\": null\n },\n {\n \"SeqNo\": 84,\n \"AgentId\": 389,\n \"FullName\": \"Thurber, Eric \",\n \"PtoClassificationId\": 4,\n \"Name\": \"Floating Holiday\",\n \"Description\": \"Unique Holidays per Agent\",\n \"AccrualTotalHours\": null,\n \"YTDAccrualHours\": null,\n \"TransactionTotalHours\": null,\n \"YTDTransactionHours\": null\n },\n {\n \"SeqNo\": 84,\n \"AgentId\": 389,\n \"FullName\": \"Thurber, Eric \",\n \"PtoClassificationId\": 5,\n \"Name\": \"Sick Day\",\n \"Description\": \"Agent Illness\",\n \"AccrualTotalHours\": null,\n \"YTDAccrualHours\": null,\n \"TransactionTotalHours\": null,\n \"YTDTransactionHours\": null\n },\n {\n \"SeqNo\": 85,\n \"AgentId\": 429,\n \"FullName\": \"Turner, Bruce \",\n \"PtoClassificationId\": 3,\n \"Name\": \"Vacation\",\n \"Description\": \"PTO\",\n \"AccrualTotalHours\": null,\n \"YTDAccrualHours\": null,\n \"TransactionTotalHours\": null,\n \"YTDTransactionHours\": null\n },\n {\n \"SeqNo\": 85,\n \"AgentId\": 429,\n \"FullName\": \"Turner, Bruce \",\n \"PtoClassificationId\": 4,\n \"Name\": \"Floating Holiday\",\n \"Description\": \"Unique Holidays per Agent\",\n \"AccrualTotalHours\": null,\n \"YTDAccrualHours\": null,\n \"TransactionTotalHours\": null,\n \"YTDTransactionHours\": null\n },\n {\n \"SeqNo\": 85,\n \"AgentId\": 429,\n \"FullName\": \"Turner, Bruce \",\n \"PtoClassificationId\": 5,\n \"Name\": \"Sick Day\",\n \"Description\": \"Agent Illness\",\n \"AccrualTotalHours\": null,\n \"YTDAccrualHours\": null,\n \"TransactionTotalHours\": null,\n \"YTDTransactionHours\": null\n },\n {\n \"SeqNo\": 86,\n \"AgentId\": 275,\n \"FullName\": \"Turner, Jonathan \",\n \"PtoClassificationId\": 3,\n \"Name\": \"Vacation\",\n \"Description\": \"PTO\",\n \"AccrualTotalHours\": null,\n \"YTDAccrualHours\": null,\n \"TransactionTotalHours\": null,\n \"YTDTransactionHours\": null\n },\n {\n \"SeqNo\": 86,\n \"AgentId\": 275,\n \"FullName\": \"Turner, Jonathan \",\n \"PtoClassificationId\": 4,\n \"Name\": \"Floating Holiday\",\n \"Description\": \"Unique Holidays per Agent\",\n \"AccrualTotalHours\": null,\n \"YTDAccrualHours\": null,\n \"TransactionTotalHours\": null,\n \"YTDTransactionHours\": null\n },\n {\n \"SeqNo\": 86,\n \"AgentId\": 275,\n \"FullName\": \"Turner, Jonathan \",\n \"PtoClassificationId\": 5,\n \"Name\": \"Sick Day\",\n \"Description\": \"Agent Illness\",\n \"AccrualTotalHours\": null,\n \"YTDAccrualHours\": null,\n \"TransactionTotalHours\": null,\n \"YTDTransactionHours\": null\n },\n {\n \"SeqNo\": 87,\n \"AgentId\": 262,\n \"FullName\": \"Watkins, Tracy \",\n \"PtoClassificationId\": 3,\n \"Name\": \"Vacation\",\n \"Description\": \"PTO\",\n \"AccrualTotalHours\": null,\n \"YTDAccrualHours\": null,\n \"TransactionTotalHours\": null,\n \"YTDTransactionHours\": null\n },\n {\n \"SeqNo\": 87,\n \"AgentId\": 262,\n \"FullName\": \"Watkins, Tracy \",\n \"PtoClassificationId\": 4,\n \"Name\": \"Floating Holiday\",\n \"Description\": \"Unique Holidays per Agent\",\n \"AccrualTotalHours\": null,\n \"YTDAccrualHours\": null,\n \"TransactionTotalHours\": null,\n \"YTDTransactionHours\": null\n },\n {\n \"SeqNo\": 87,\n \"AgentId\": 262,\n \"FullName\": \"Watkins, Tracy \",\n \"PtoClassificationId\": 5,\n \"Name\": \"Sick Day\",\n \"Description\": \"Agent Illness\",\n \"AccrualTotalHours\": null,\n \"YTDAccrualHours\": null,\n \"TransactionTotalHours\": null,\n \"YTDTransactionHours\": null\n },\n {\n \"SeqNo\": 88,\n \"AgentId\": 394,\n \"FullName\": \"Watts, Walter \",\n \"PtoClassificationId\": 3,\n \"Name\": \"Vacation\",\n \"Description\": \"PTO\",\n \"AccrualTotalHours\": null,\n \"YTDAccrualHours\": null,\n \"TransactionTotalHours\": null,\n \"YTDTransactionHours\": null\n },\n {\n \"SeqNo\": 88,\n \"AgentId\": 394,\n \"FullName\": \"Watts, Walter \",\n \"PtoClassificationId\": 4,\n \"Name\": \"Floating Holiday\",\n \"Description\": \"Unique Holidays per Agent\",\n \"AccrualTotalHours\": null,\n \"YTDAccrualHours\": null,\n \"TransactionTotalHours\": null,\n \"YTDTransactionHours\": null\n },\n {\n \"SeqNo\": 88,\n \"AgentId\": 394,\n \"FullName\": \"Watts, Walter \",\n \"PtoClassificationId\": 5,\n \"Name\": \"Sick Day\",\n \"Description\": \"Agent Illness\",\n \"AccrualTotalHours\": null,\n \"YTDAccrualHours\": null,\n \"TransactionTotalHours\": null,\n \"YTDTransactionHours\": null\n },\n {\n \"SeqNo\": 89,\n \"AgentId\": 343,\n \"FullName\": \"Williams, Litcha \",\n \"PtoClassificationId\": 3,\n \"Name\": \"Vacation\",\n \"Description\": \"PTO\",\n \"AccrualTotalHours\": null,\n \"YTDAccrualHours\": null,\n \"TransactionTotalHours\": null,\n \"YTDTransactionHours\": null\n },\n {\n \"SeqNo\": 89,\n \"AgentId\": 343,\n \"FullName\": \"Williams, Litcha \",\n \"PtoClassificationId\": 4,\n \"Name\": \"Floating Holiday\",\n \"Description\": \"Unique Holidays per Agent\",\n \"AccrualTotalHours\": null,\n \"YTDAccrualHours\": null,\n \"TransactionTotalHours\": null,\n \"YTDTransactionHours\": null\n },\n {\n \"SeqNo\": 89,\n \"AgentId\": 343,\n \"FullName\": \"Williams, Litcha \",\n \"PtoClassificationId\": 5,\n \"Name\": \"Sick Day\",\n \"Description\": \"Agent Illness\",\n \"AccrualTotalHours\": null,\n \"YTDAccrualHours\": null,\n \"TransactionTotalHours\": null,\n \"YTDTransactionHours\": null\n }\n ]\n },\n \"StackTrace\": \"Stack trace here...\"\n}"},{"id":"56861527-5f51-4a20-8aa4-c1dadb64acca","name":"1 = Participant Totals by Participant","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","uuid":"7929b9f5-c1fc-4351-9049-906188d7d2d2"}],"url":{"raw":"{{envName}}/api/PublishedAccrualCalendarReport?listTypeId=1&policyId=2&scopeTypeId=5&scopeId=449&accrualPeriodStart=1/1/2024&accrualPeriodEnd=3/31/2024&includeExtraDetails=false&classificationId=&transactionBasis=1&timeZoneId=20&includeUnclassifiedEvents=false&userId=1","host":["{{envName}}"],"path":["api","PublishedAccrualCalendarReport"],"query":[{"key":"listTypeId","value":"1","description":"REQUIRED: Defines how the values should be listed in the returned results. 0 = Participant Totals by Policy ID, 1 = Participant Totals by Participant, 2 = Transaction Details by Participant, 3 = Participant Totals by Classification Id, 4 = Accrual Summary by Month, 5 = Accrual Summary by Date Range, 6 = Transaction Detail by Date Range"},{"key":"policyId","value":"2","description":"REQUIRED for listTypeIds 0, 2, 4, 5, 6, and 7: Id of the specific PTO policy to use. Use GET PTOPolicy to get a list of all policies."},{"key":"scopeTypeId","value":"5","description":"REQUIRED for listTypeId 0, 3, 4, 5, 6, and 7: Defines scope of the report. 1 = Activities, 2 = Supervisors, 3 = GroupMembers, 4 = UserTags, 5 = Individual"},{"key":"scopeId","value":"449","description":"REQUIRED for listTypeId 0, 3, 4, 5, 6, and 7: ID relative to the selected scope. For example using Scope Type 5 the Scope ID can be an agent ID such as Agent 777. Can be null/blank for all results."},{"key":"accrualPeriodStart","value":"1/1/2024","description":"REQUIRED: Defines the start date for the accrual period. Format is YYYY-MM-DD or MM/DD/YYYY"},{"key":"accrualPeriodEnd","value":"3/31/2024","description":"REQUIRED: Defines the end date for the accrual period. Format is YYYY-MM-DD or MM/DD/YYYY"},{"key":"includeExtraDetails","value":"false","description":"REQUIRED for listTypeId 0: True/False value that determines if extra details should be included in the report."},{"key":"classificationId","value":"","description":"REQUIRED: Classification ID is the ID of the PTO Classifciation. Can be left NULL/blank. You can find a list of these with the GET PtoClassification endpoint."},{"key":"transactionBasis","value":"1","description":"REQUIRED: 1 = Accrual Basis: All transactions for the accrual period even if they do not fit within the calendar date range, 2 = Transaction Basis: All transactions in the date range regardless of the accrual period they're from."},{"key":"timeZoneId","value":"20","description":"REQUIRED: Timezone code in which to format the data. Expects integer value or null."},{"key":"includeUnclassifiedEvents","value":"false","description":"REQUIRED: True/False value used to determine if unclassified events should be included in the results."},{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruHNA0VBRQ2bZySCsjelreGB5guxC2O778I="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Mon, 13 May 2024 19:23:35 GMT"},{"key":"Content-Length","value":"1021"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": {\n \"summaryResults\": [\n {\n \"SeqNo\": 1,\n \"AgentId\": 449,\n \"FullName\": \"McBride, Natasha \",\n \"TotalAccrualBalance\": null,\n \"YTDAccrualBalance\": null,\n \"TotalTransactionBalance\": null,\n \"YTDTransactionBalance\": null\n }\n ],\n \"classificationDetails\": [\n {\n \"SeqNo\": 1,\n \"AgentId\": 449,\n \"FullName\": \"McBride, Natasha \",\n \"PtoClassificationId\": 3,\n \"Name\": \"Vacation\",\n \"Description\": \"PTO\",\n \"AccrualTotalHours\": 120,\n \"YTDAccrualHours\": 120,\n \"TransactionTotalHours\": 20,\n \"YTDTransactionHours\": 20\n },\n {\n \"SeqNo\": 1,\n \"AgentId\": 449,\n \"FullName\": \"McBride, Natasha \",\n \"PtoClassificationId\": 4,\n \"Name\": \"Floating Holiday\",\n \"Description\": \"Unique Holidays per Agent\",\n \"AccrualTotalHours\": 24,\n \"YTDAccrualHours\": 24,\n \"TransactionTotalHours\": 24,\n \"YTDTransactionHours\": 24\n },\n {\n \"SeqNo\": 1,\n \"AgentId\": 449,\n \"FullName\": \"McBride, Natasha \",\n \"PtoClassificationId\": 5,\n \"Name\": \"Sick Day\",\n \"Description\": \"Agent Illness\",\n \"AccrualTotalHours\": 40,\n \"YTDAccrualHours\": 40,\n \"TransactionTotalHours\": 40,\n \"YTDTransactionHours\": 40\n }\n ]\n },\n \"StackTrace\": \"Stack trace here...\"\n}"},{"id":"05c18caf-1d48-45f5-b725-4efc8b90a3fb","name":"2 = Transaction Details by Participant","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","uuid":"7929b9f5-c1fc-4351-9049-906188d7d2d2"}],"url":{"raw":"{{envName}}/api/PublishedAccrualCalendarReport?listTypeId=2&policyId=2&scopeTypeId=5&scopeId=449&accrualPeriodStart=1/1/2024&accrualPeriodEnd=3/31/2024&includeExtraDetails=false&classificationId=&transactionBasis=1&timeZoneId=20&includeUnclassifiedEvents=false&userId=1","host":["{{envName}}"],"path":["api","PublishedAccrualCalendarReport"],"query":[{"key":"listTypeId","value":"2","description":"REQUIRED: Defines how the values should be listed in the returned results. 0 = Participant Totals by Policy ID, 1 = Participant Totals by Participant, 2 = Transaction Details by Participant, 3 = Participant Totals by Classification Id, 4 = Accrual Summary by Month, 5 = Accrual Summary by Date Range, 6 = Transaction Detail by Date Range"},{"key":"policyId","value":"2","description":"REQUIRED for listTypeIds 0, 2, 4, 5, 6, and 7: Id of the specific PTO policy to use. Use GET PTOPolicy to get a list of all policies."},{"key":"scopeTypeId","value":"5","description":"REQUIRED for listTypeId 0, 3, 4, 5, 6, and 7: Defines scope of the report. 1 = Activities, 2 = Supervisors, 3 = GroupMembers, 4 = UserTags, 5 = Individual"},{"key":"scopeId","value":"449","description":"REQUIRED for listTypeId 0, 3, 4, 5, 6, and 7: ID relative to the selected scope. For example using Scope Type 5 the Scope ID can be an agent ID such as Agent 777. Can be null/blank for all results."},{"key":"accrualPeriodStart","value":"1/1/2024","description":"REQUIRED: Defines the start date for the accrual period. Format is YYYY-MM-DD or MM/DD/YYYY"},{"key":"accrualPeriodEnd","value":"3/31/2024","description":"REQUIRED: Defines the end date for the accrual period. Format is YYYY-MM-DD or MM/DD/YYYY"},{"key":"includeExtraDetails","value":"false","description":"REQUIRED for listTypeId 0: True/False value that determines if extra details should be included in the report."},{"key":"classificationId","value":"","description":"REQUIRED: Classification ID is the ID of the PTO Classifciation. Can be left NULL/blank. You can find a list of these with the GET PtoClassification endpoint."},{"key":"transactionBasis","value":"1","description":"REQUIRED: 1 = Accrual Basis: All transactions for the accrual period even if they do not fit within the calendar date range, 2 = Transaction Basis: All transactions in the date range regardless of the accrual period they're from."},{"key":"timeZoneId","value":"20","description":"REQUIRED: Timezone code in which to format the data. Expects integer value or null."},{"key":"includeUnclassifiedEvents","value":"false","description":"REQUIRED: True/False value used to determine if unclassified events should be included in the results."},{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruHNA0VBRQ2bZwlDEeXtZdqu7AFxjGx5km0="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Mon, 13 May 2024 19:23:51 GMT"},{"key":"Content-Length","value":"6459"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": {\n \"summaryResults\": [\n {\n \"TotalAccruedHours\": 184,\n \"TransactionCount\": 6,\n \"AccrualTransactionTypeId\": 1,\n \"AdjustmentReasonName\": \"Accrued\"\n },\n {\n \"TotalAccruedHours\": 0,\n \"TransactionCount\": 5,\n \"AccrualTransactionTypeId\": 2,\n \"AdjustmentReasonName\": \"Scheduled\"\n },\n {\n \"TotalAccruedHours\": 0,\n \"TransactionCount\": 0,\n \"AccrualTransactionTypeId\": 3,\n \"AdjustmentReasonName\": \"Rollover\"\n },\n {\n \"TotalAccruedHours\": 0,\n \"TransactionCount\": 0,\n \"AccrualTransactionTypeId\": 4,\n \"AdjustmentReasonName\": \"Bid\"\n }\n ],\n \"classificationDetails\": [\n {\n \"RowNumber\": 0,\n \"ClassificationId\": 4,\n \"AccrualTransactionTypeId\": 1,\n \"TransactionId\": -1,\n \"TransactionDate\": \"2024-01-01T00:00:00\",\n \"TransactionTotal\": 0,\n \"TransactionReasonCode\": 1,\n \"Comments\": \"Beginning balance\",\n \"TransactionReviewStatus\": 1,\n \"Balance\": 0,\n \"AccrualPeriodStart\": null,\n \"AccrualPeriodEnd\": null,\n \"WorkingAccrualCalendarId\": null,\n \"TransactionReasonName\": \"Beginning balance\",\n \"WorkingCalendarName\": null,\n \"AccrualTransactionTypeName\": \"Accrued\",\n \"ClassificationName\": \"Floating Holiday\",\n \"ReviewStatusName\": \"Approved\",\n \"CalendarIsOpen\": null\n },\n {\n \"RowNumber\": 1,\n \"ClassificationId\": 4,\n \"AccrualTransactionTypeId\": 1,\n \"TransactionId\": 1241,\n \"TransactionDate\": \"2024-01-01T00:00:00\",\n \"TransactionTotal\": 24,\n \"TransactionReasonCode\": 1,\n \"Comments\": null,\n \"TransactionReviewStatus\": 1,\n \"Balance\": 24,\n \"AccrualPeriodStart\": \"2024-01-01T00:00:00\",\n \"AccrualPeriodEnd\": \"2024-12-31T00:00:00\",\n \"WorkingAccrualCalendarId\": 4,\n \"TransactionReasonName\": \"Community accrual\",\n \"WorkingCalendarName\": \"FT 2024\",\n \"AccrualTransactionTypeName\": \"Accrued\",\n \"ClassificationName\": \"Floating Holiday\",\n \"ReviewStatusName\": \"Approved\",\n \"CalendarIsOpen\": true\n },\n {\n \"RowNumber\": 0,\n \"ClassificationId\": 5,\n \"AccrualTransactionTypeId\": 1,\n \"TransactionId\": -1,\n \"TransactionDate\": \"2024-01-01T00:00:00\",\n \"TransactionTotal\": 0,\n \"TransactionReasonCode\": 1,\n \"Comments\": \"Beginning balance\",\n \"TransactionReviewStatus\": 1,\n \"Balance\": 0,\n \"AccrualPeriodStart\": null,\n \"AccrualPeriodEnd\": null,\n \"WorkingAccrualCalendarId\": null,\n \"TransactionReasonName\": \"Beginning balance\",\n \"WorkingCalendarName\": null,\n \"AccrualTransactionTypeName\": \"Accrued\",\n \"ClassificationName\": \"Sick Day\",\n \"ReviewStatusName\": \"Approved\",\n \"CalendarIsOpen\": null\n },\n {\n \"RowNumber\": 1,\n \"ClassificationId\": 5,\n \"AccrualTransactionTypeId\": 1,\n \"TransactionId\": 1242,\n \"TransactionDate\": \"2024-01-01T00:00:00\",\n \"TransactionTotal\": 40,\n \"TransactionReasonCode\": 1,\n \"Comments\": null,\n \"TransactionReviewStatus\": 1,\n \"Balance\": 40,\n \"AccrualPeriodStart\": \"2024-01-01T00:00:00\",\n \"AccrualPeriodEnd\": \"2024-12-31T00:00:00\",\n \"WorkingAccrualCalendarId\": 4,\n \"TransactionReasonName\": \"Community accrual\",\n \"WorkingCalendarName\": \"FT 2024\",\n \"AccrualTransactionTypeName\": \"Accrued\",\n \"ClassificationName\": \"Sick Day\",\n \"ReviewStatusName\": \"Approved\",\n \"CalendarIsOpen\": true\n },\n {\n \"RowNumber\": 0,\n \"ClassificationId\": 3,\n \"AccrualTransactionTypeId\": 1,\n \"TransactionId\": -1,\n \"TransactionDate\": \"2024-01-01T00:00:00\",\n \"TransactionTotal\": 0,\n \"TransactionReasonCode\": 1,\n \"Comments\": \"Beginning balance\",\n \"TransactionReviewStatus\": 1,\n \"Balance\": 0,\n \"AccrualPeriodStart\": null,\n \"AccrualPeriodEnd\": null,\n \"WorkingAccrualCalendarId\": null,\n \"TransactionReasonName\": \"Beginning balance\",\n \"WorkingCalendarName\": null,\n \"AccrualTransactionTypeName\": \"Accrued\",\n \"ClassificationName\": \"Vacation\",\n \"ReviewStatusName\": \"Approved\",\n \"CalendarIsOpen\": null\n },\n {\n \"RowNumber\": 1,\n \"ClassificationId\": 3,\n \"AccrualTransactionTypeId\": 1,\n \"TransactionId\": 1243,\n \"TransactionDate\": \"2016-09-08T00:00:00\",\n \"TransactionTotal\": 120,\n \"TransactionReasonCode\": 1,\n \"Comments\": null,\n \"TransactionReviewStatus\": 1,\n \"Balance\": 120,\n \"AccrualPeriodStart\": \"2024-01-01T00:00:00\",\n \"AccrualPeriodEnd\": \"2024-12-31T00:00:00\",\n \"WorkingAccrualCalendarId\": 4,\n \"TransactionReasonName\": \"Community accrual\",\n \"WorkingCalendarName\": \"FT 2024\",\n \"AccrualTransactionTypeName\": \"Accrued\",\n \"ClassificationName\": \"Vacation\",\n \"ReviewStatusName\": \"Approved\",\n \"CalendarIsOpen\": true\n },\n {\n \"RowNumber\": 2,\n \"ClassificationId\": 3,\n \"AccrualTransactionTypeId\": 2,\n \"TransactionId\": 937862,\n \"TransactionDate\": \"2024-02-14T06:00:00\",\n \"TransactionTotal\": 0,\n \"TransactionReasonCode\": 4,\n \"Comments\": \" [Would like to take Valentines Day off.]\",\n \"TransactionReviewStatus\": 2,\n \"Balance\": 120,\n \"AccrualPeriodStart\": null,\n \"AccrualPeriodEnd\": null,\n \"WorkingAccrualCalendarId\": null,\n \"TransactionReasonName\": \"PTO\",\n \"WorkingCalendarName\": null,\n \"AccrualTransactionTypeName\": \"Scheduled\",\n \"ClassificationName\": \"Vacation\",\n \"ReviewStatusName\": \"Pending\",\n \"CalendarIsOpen\": null\n },\n {\n \"RowNumber\": 3,\n \"ClassificationId\": 3,\n \"AccrualTransactionTypeId\": 2,\n \"TransactionId\": 952497,\n \"TransactionDate\": \"2024-03-10T06:00:00\",\n \"TransactionTotal\": 0,\n \"TransactionReasonCode\": 4,\n \"Comments\": \" [Need some time off]\",\n \"TransactionReviewStatus\": 0,\n \"Balance\": 120,\n \"AccrualPeriodStart\": null,\n \"AccrualPeriodEnd\": null,\n \"WorkingAccrualCalendarId\": null,\n \"TransactionReasonName\": \"PTO\",\n \"WorkingCalendarName\": null,\n \"AccrualTransactionTypeName\": \"Scheduled\",\n \"ClassificationName\": \"Vacation\",\n \"ReviewStatusName\": \"Denied\",\n \"CalendarIsOpen\": null\n },\n {\n \"RowNumber\": 4,\n \"ClassificationId\": 3,\n \"AccrualTransactionTypeId\": 2,\n \"TransactionId\": 952747,\n \"TransactionDate\": \"2024-03-18T06:00:00\",\n \"TransactionTotal\": 0,\n \"TransactionReasonCode\": 4,\n \"Comments\": \"No location [Need some time off]\",\n \"TransactionReviewStatus\": 2,\n \"Balance\": 120,\n \"AccrualPeriodStart\": null,\n \"AccrualPeriodEnd\": null,\n \"WorkingAccrualCalendarId\": null,\n \"TransactionReasonName\": \"PTO\",\n \"WorkingCalendarName\": null,\n \"AccrualTransactionTypeName\": \"Scheduled\",\n \"ClassificationName\": \"Vacation\",\n \"ReviewStatusName\": \"Pending\",\n \"CalendarIsOpen\": null\n },\n {\n \"RowNumber\": 5,\n \"ClassificationId\": 3,\n \"AccrualTransactionTypeId\": 2,\n \"TransactionId\": 952748,\n \"TransactionDate\": \"2024-03-19T06:00:00\",\n \"TransactionTotal\": 0,\n \"TransactionReasonCode\": 4,\n \"Comments\": \"No location [Need some time off]\",\n \"TransactionReviewStatus\": 0,\n \"Balance\": 120,\n \"AccrualPeriodStart\": null,\n \"AccrualPeriodEnd\": null,\n \"WorkingAccrualCalendarId\": null,\n \"TransactionReasonName\": \"PTO\",\n \"WorkingCalendarName\": null,\n \"AccrualTransactionTypeName\": \"Scheduled\",\n \"ClassificationName\": \"Vacation\",\n \"ReviewStatusName\": \"Denied\",\n \"CalendarIsOpen\": null\n },\n {\n \"RowNumber\": 6,\n \"ClassificationId\": 3,\n \"AccrualTransactionTypeId\": 2,\n \"TransactionId\": 952749,\n \"TransactionDate\": \"2024-03-20T06:00:00\",\n \"TransactionTotal\": 0,\n \"TransactionReasonCode\": 4,\n \"Comments\": \"No location [Need some time off]\",\n \"TransactionReviewStatus\": 0,\n \"Balance\": 120,\n \"AccrualPeriodStart\": null,\n \"AccrualPeriodEnd\": null,\n \"WorkingAccrualCalendarId\": null,\n \"TransactionReasonName\": \"PTO\",\n \"WorkingCalendarName\": null,\n \"AccrualTransactionTypeName\": \"Scheduled\",\n \"ClassificationName\": \"Vacation\",\n \"ReviewStatusName\": \"Denied\",\n \"CalendarIsOpen\": null\n }\n ]\n },\n \"StackTrace\": \"Stack trace here...\"\n}"},{"id":"07537049-1732-4780-866a-ef809fc90256","name":"3 = Participant Totals by Classification Id","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","uuid":"7929b9f5-c1fc-4351-9049-906188d7d2d2"}],"url":{"raw":"{{envName}}/api/PublishedAccrualCalendarReport?listTypeId=3&policyId=2&scopeTypeId=5&scopeId=27&accrualPeriodStart=1/1/2024&accrualPeriodEnd=12/31/2024&includeExtraDetails=false&classificationId=4&transactionBasis=1&timeZoneId=20&includeUnclassifiedEvents=false&userId=1","host":["{{envName}}"],"path":["api","PublishedAccrualCalendarReport"],"query":[{"key":"listTypeId","value":"3","description":"REQUIRED: Defines how the values should be listed in the returned results. 0 = Participant Totals by Policy ID, 1 = Participant Totals by Participant, 2 = Transaction Details by Participant, 3 = Participant Totals by Classification Id, 4 = Accrual Summary by Month, 5 = Accrual Summary by Date Range, 6 = Transaction Detail by Date Range"},{"key":"policyId","value":"2","description":"REQUIRED for listTypeIds 0, 2, 4, 5, 6, and 7: Id of the specific PTO policy to use. Use GET PTOPolicy to get a list of all policies."},{"key":"scopeTypeId","value":"5","description":"REQUIRED for listTypeId 0, 3, 4, 5, 6, and 7: Defines scope of the report. 1 = Activities, 2 = Supervisors, 3 = GroupMembers, 4 = UserTags, 5 = Individual"},{"key":"scopeId","value":"27","description":"REQUIRED for listTypeId 0, 3, 4, 5, 6, and 7: ID relative to the selected scope. For example using Scope Type 5 the Scope ID can be an agent ID such as Agent 777. Can be null/blank for all results."},{"key":"accrualPeriodStart","value":"1/1/2024","description":"REQUIRED: Defines the start date for the accrual period. Format is YYYY-MM-DD or MM/DD/YYYY"},{"key":"accrualPeriodEnd","value":"12/31/2024","description":"REQUIRED: Defines the end date for the accrual period. Format is YYYY-MM-DD or MM/DD/YYYY"},{"key":"includeExtraDetails","value":"false","description":"REQUIRED for listTypeId 0: True/False value that determines if extra details should be included in the report."},{"key":"classificationId","value":"4","description":"REQUIRED: Classification ID is the ID of the PTO Classifciation. Can be left NULL/blank. You can find a list of these with the GET PtoClassification endpoint."},{"key":"transactionBasis","value":"1","description":"REQUIRED: 1 = Accrual Basis: All transactions for the accrual period even if they do not fit within the calendar date range, 2 = Transaction Basis: All transactions in the date range regardless of the accrual period they're from."},{"key":"timeZoneId","value":"20","description":"REQUIRED: Timezone code in which to format the data. Expects integer value or null."},{"key":"includeUnclassifiedEvents","value":"false","description":"REQUIRED: True/False value used to determine if unclassified events should be included in the results."},{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruHNA0VBRQ2bZyjk5s7AnlgRwy/DiTy4Hf8="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Mon, 13 May 2024 19:27:39 GMT"},{"key":"Content-Length","value":"317"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": [\n {\n \"ParticipantId\": 27,\n \"FullName\": \"Blakely, Latrice \",\n \"title\": \"Sales/Service Rep\",\n \"hire_date\": \"2014-12-01T00:00:00\",\n \"employee_id\": \"LNB21249\",\n \"TotalAccrued\": 24,\n \"TotalApproved\": 0,\n \"TotalPending\": 0,\n \"ReportedBalance\": 24\n }\n ],\n \"StackTrace\": \"Stack trace here...\"\n}"},{"id":"3fa3278e-07c3-4eb1-9300-f1b04084b7a7","name":"4 = Accrual Summary by Month","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","uuid":"7929b9f5-c1fc-4351-9049-906188d7d2d2"}],"url":{"raw":"{{envName}}/api/PublishedAccrualCalendarReport?listTypeId=4&policyId=2&scopeTypeId=5&scopeId=27&accrualPeriodStart=1/1/2024&accrualPeriodEnd=12/31/2024&includeExtraDetails=false&classificationId=4&transactionBasis=1&timeZoneId=20&includeUnclassifiedEvents=false&userId=1","host":["{{envName}}"],"path":["api","PublishedAccrualCalendarReport"],"query":[{"key":"listTypeId","value":"4","description":"REQUIRED: Defines how the values should be listed in the returned results. 0 = Participant Totals by Policy ID, 1 = Participant Totals by Participant, 2 = Transaction Details by Participant, 3 = Participant Totals by Classification Id, 4 = Accrual Summary by Month, 5 = Accrual Summary by Date Range, 6 = Transaction Detail by Date Range"},{"key":"policyId","value":"2","description":"REQUIRED for listTypeIds 0, 2, 4, 5, 6, and 7: Id of the specific PTO policy to use. Use GET PTOPolicy to get a list of all policies."},{"key":"scopeTypeId","value":"5","description":"REQUIRED for listTypeId 0, 3, 4, 5, 6, and 7: Defines scope of the report. 1 = Activities, 2 = Supervisors, 3 = GroupMembers, 4 = UserTags, 5 = Individual"},{"key":"scopeId","value":"27","description":"REQUIRED for listTypeId 0, 3, 4, 5, 6, and 7: ID relative to the selected scope. For example using Scope Type 5 the Scope ID can be an agent ID such as Agent 777. Can be null/blank for all results."},{"key":"accrualPeriodStart","value":"1/1/2024","description":"REQUIRED: Defines the start date for the accrual period. Format is YYYY-MM-DD or MM/DD/YYYY"},{"key":"accrualPeriodEnd","value":"12/31/2024","description":"REQUIRED: Defines the end date for the accrual period. Format is YYYY-MM-DD or MM/DD/YYYY"},{"key":"includeExtraDetails","value":"false","description":"REQUIRED for listTypeId 0: True/False value that determines if extra details should be included in the report."},{"key":"classificationId","value":"4","description":"REQUIRED: Classification ID is the ID of the PTO Classifciation. Can be left NULL/blank. You can find a list of these with the GET PtoClassification endpoint."},{"key":"transactionBasis","value":"1","description":"REQUIRED: 1 = Accrual Basis: All transactions for the accrual period even if they do not fit within the calendar date range, 2 = Transaction Basis: All transactions in the date range regardless of the accrual period they're from."},{"key":"timeZoneId","value":"20","description":"REQUIRED: Timezone code in which to format the data. Expects integer value or null."},{"key":"includeUnclassifiedEvents","value":"false","description":"REQUIRED: True/False value used to determine if unclassified events should be included in the results."},{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruHNA0VBRQ2bZ2bXpxhheDjyUPLINqBx5Uw="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Mon, 13 May 2024 19:28:22 GMT"},{"key":"Content-Length","value":"17729"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": {\n \"reportParametersSummary\": [\n {\n \"PreferredScopeType\": 5,\n \"PreferredScopeId\": 27,\n \"ScopeTypeName\": \"Individual participant\",\n \"ScopeIdName\": \"Blakely, Latrice \",\n \"ScopeIdDescription\": \"Sales/Service Rep\",\n \"ClassificationId\": 4,\n \"ClassificationName\": \"Floating Holiday\",\n \"PolicyId\": 2,\n \"PolicyName\": \"Full Time\",\n \"FromDate\": \"2024-01-01T00:00:00\",\n \"ThruDate\": \"2024-12-31T00:00:00\",\n \"TimeZoneId\": 20,\n \"TimeZoneName\": \"(GMT-06:00) Central Time (US & Canada)\"\n }\n ],\n \"resultsByMonth\": [\n {\n \"classificationId\": null,\n \"displayOrdinal\": 1,\n \"monthNumber\": 1,\n \"reportingYear\": 2024,\n \"accruedHours\": 24,\n \"usedHours\": 0,\n \"monthBalance\": 24,\n \"runningBalance\": 24,\n \"reportingMonth\": \"2024-01-01T00:00:00\",\n \"chartUsedHours\": 0,\n \"AgedMonth\": -1\n },\n {\n \"classificationId\": null,\n \"displayOrdinal\": 2,\n \"monthNumber\": 2,\n \"reportingYear\": 2024,\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"monthBalance\": 0,\n \"runningBalance\": 24,\n \"reportingMonth\": \"2024-02-01T00:00:00\",\n \"chartUsedHours\": 0,\n \"AgedMonth\": -1\n },\n {\n \"classificationId\": null,\n \"displayOrdinal\": 3,\n \"monthNumber\": 3,\n \"reportingYear\": 2024,\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"monthBalance\": 0,\n \"runningBalance\": 24,\n \"reportingMonth\": \"2024-03-01T00:00:00\",\n \"chartUsedHours\": 0,\n \"AgedMonth\": -1\n },\n {\n \"classificationId\": null,\n \"displayOrdinal\": 4,\n \"monthNumber\": 4,\n \"reportingYear\": 2024,\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"monthBalance\": 0,\n \"runningBalance\": 24,\n \"reportingMonth\": \"2024-04-01T00:00:00\",\n \"chartUsedHours\": 0,\n \"AgedMonth\": -1\n },\n {\n \"classificationId\": null,\n \"displayOrdinal\": 5,\n \"monthNumber\": 5,\n \"reportingYear\": 2024,\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"monthBalance\": 0,\n \"runningBalance\": 24,\n \"reportingMonth\": \"2024-05-01T00:00:00\",\n \"chartUsedHours\": 0,\n \"AgedMonth\": 0\n },\n {\n \"classificationId\": null,\n \"displayOrdinal\": 6,\n \"monthNumber\": 6,\n \"reportingYear\": 2024,\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"monthBalance\": 0,\n \"runningBalance\": 24,\n \"reportingMonth\": \"2024-06-01T00:00:00\",\n \"chartUsedHours\": 0,\n \"AgedMonth\": 1\n },\n {\n \"classificationId\": null,\n \"displayOrdinal\": 7,\n \"monthNumber\": 7,\n \"reportingYear\": 2024,\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"monthBalance\": 0,\n \"runningBalance\": 24,\n \"reportingMonth\": \"2024-07-01T00:00:00\",\n \"chartUsedHours\": 0,\n \"AgedMonth\": 1\n },\n {\n \"classificationId\": null,\n \"displayOrdinal\": 8,\n \"monthNumber\": 8,\n \"reportingYear\": 2024,\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"monthBalance\": 0,\n \"runningBalance\": 24,\n \"reportingMonth\": \"2024-08-01T00:00:00\",\n \"chartUsedHours\": 0,\n \"AgedMonth\": 1\n },\n {\n \"classificationId\": null,\n \"displayOrdinal\": 9,\n \"monthNumber\": 9,\n \"reportingYear\": 2024,\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"monthBalance\": 0,\n \"runningBalance\": 24,\n \"reportingMonth\": \"2024-09-01T00:00:00\",\n \"chartUsedHours\": 0,\n \"AgedMonth\": 1\n },\n {\n \"classificationId\": null,\n \"displayOrdinal\": 10,\n \"monthNumber\": 10,\n \"reportingYear\": 2024,\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"monthBalance\": 0,\n \"runningBalance\": 24,\n \"reportingMonth\": \"2024-10-01T00:00:00\",\n \"chartUsedHours\": 0,\n \"AgedMonth\": 1\n },\n {\n \"classificationId\": null,\n \"displayOrdinal\": 11,\n \"monthNumber\": 11,\n \"reportingYear\": 2024,\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"monthBalance\": 0,\n \"runningBalance\": 24,\n \"reportingMonth\": \"2024-11-01T00:00:00\",\n \"chartUsedHours\": 0,\n \"AgedMonth\": 1\n },\n {\n \"classificationId\": null,\n \"displayOrdinal\": 12,\n \"monthNumber\": 12,\n \"reportingYear\": 2024,\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"monthBalance\": 0,\n \"runningBalance\": 24,\n \"reportingMonth\": \"2024-12-01T00:00:00\",\n \"chartUsedHours\": 0,\n \"AgedMonth\": 1\n }\n ],\n \"resultsByAccrualTransactionAndMonth\": [\n {\n \"monthNumber\": 1,\n \"reportingMonth\": \"2024-01-01T00:00:00\",\n \"reportingYear\": 2024,\n \"AccrualTransactionTypeId\": 1,\n \"Name\": \"Accrued\",\n \"MonthlyTransactionTotal\": 24,\n \"ColorCode\": \"#00ff00\",\n \"InvertSign\": 0\n },\n {\n \"monthNumber\": 1,\n \"reportingMonth\": \"2024-01-01T00:00:00\",\n \"reportingYear\": 2024,\n \"AccrualTransactionTypeId\": 2,\n \"Name\": \"Scheduled\",\n \"MonthlyTransactionTotal\": 0,\n \"ColorCode\": \"#ff0000\",\n \"InvertSign\": 1\n },\n {\n \"monthNumber\": 1,\n \"reportingMonth\": \"2024-01-01T00:00:00\",\n \"reportingYear\": 2024,\n \"AccrualTransactionTypeId\": 3,\n \"Name\": \"Rollover\",\n \"MonthlyTransactionTotal\": 0,\n \"ColorCode\": \"#0000ff\",\n \"InvertSign\": 0\n },\n {\n \"monthNumber\": 1,\n \"reportingMonth\": \"2024-01-01T00:00:00\",\n \"reportingYear\": 2024,\n \"AccrualTransactionTypeId\": 4,\n \"Name\": \"Bid\",\n \"MonthlyTransactionTotal\": 0,\n \"ColorCode\": \"#ccccff\",\n \"InvertSign\": 1\n },\n {\n \"monthNumber\": 2,\n \"reportingMonth\": \"2024-02-01T00:00:00\",\n \"reportingYear\": 2024,\n \"AccrualTransactionTypeId\": 4,\n \"Name\": \"Bid\",\n \"MonthlyTransactionTotal\": 0,\n \"ColorCode\": \"#ccccff\",\n \"InvertSign\": 1\n },\n {\n \"monthNumber\": 2,\n \"reportingMonth\": \"2024-02-01T00:00:00\",\n \"reportingYear\": 2024,\n \"AccrualTransactionTypeId\": 3,\n \"Name\": \"Rollover\",\n \"MonthlyTransactionTotal\": 0,\n \"ColorCode\": \"#0000ff\",\n \"InvertSign\": 0\n },\n {\n \"monthNumber\": 2,\n \"reportingMonth\": \"2024-02-01T00:00:00\",\n \"reportingYear\": 2024,\n \"AccrualTransactionTypeId\": 2,\n \"Name\": \"Scheduled\",\n \"MonthlyTransactionTotal\": 0,\n \"ColorCode\": \"#ff0000\",\n \"InvertSign\": 1\n },\n {\n \"monthNumber\": 2,\n \"reportingMonth\": \"2024-02-01T00:00:00\",\n \"reportingYear\": 2024,\n \"AccrualTransactionTypeId\": 1,\n \"Name\": \"Accrued\",\n \"MonthlyTransactionTotal\": 0,\n \"ColorCode\": \"#00ff00\",\n \"InvertSign\": 0\n },\n {\n \"monthNumber\": 3,\n \"reportingMonth\": \"2024-03-01T00:00:00\",\n \"reportingYear\": 2024,\n \"AccrualTransactionTypeId\": 1,\n \"Name\": \"Accrued\",\n \"MonthlyTransactionTotal\": 0,\n \"ColorCode\": \"#00ff00\",\n \"InvertSign\": 0\n },\n {\n \"monthNumber\": 3,\n \"reportingMonth\": \"2024-03-01T00:00:00\",\n \"reportingYear\": 2024,\n \"AccrualTransactionTypeId\": 2,\n \"Name\": \"Scheduled\",\n \"MonthlyTransactionTotal\": 0,\n \"ColorCode\": \"#ff0000\",\n \"InvertSign\": 1\n },\n {\n \"monthNumber\": 3,\n \"reportingMonth\": \"2024-03-01T00:00:00\",\n \"reportingYear\": 2024,\n \"AccrualTransactionTypeId\": 3,\n \"Name\": \"Rollover\",\n \"MonthlyTransactionTotal\": 0,\n \"ColorCode\": \"#0000ff\",\n \"InvertSign\": 0\n },\n {\n \"monthNumber\": 3,\n \"reportingMonth\": \"2024-03-01T00:00:00\",\n \"reportingYear\": 2024,\n \"AccrualTransactionTypeId\": 4,\n \"Name\": \"Bid\",\n \"MonthlyTransactionTotal\": 0,\n \"ColorCode\": \"#ccccff\",\n \"InvertSign\": 1\n },\n {\n \"monthNumber\": 4,\n \"reportingMonth\": \"2024-04-01T00:00:00\",\n \"reportingYear\": 2024,\n \"AccrualTransactionTypeId\": 4,\n \"Name\": \"Bid\",\n \"MonthlyTransactionTotal\": 0,\n \"ColorCode\": \"#ccccff\",\n \"InvertSign\": 1\n },\n {\n \"monthNumber\": 4,\n \"reportingMonth\": \"2024-04-01T00:00:00\",\n \"reportingYear\": 2024,\n \"AccrualTransactionTypeId\": 3,\n \"Name\": \"Rollover\",\n \"MonthlyTransactionTotal\": 0,\n \"ColorCode\": \"#0000ff\",\n \"InvertSign\": 0\n },\n {\n \"monthNumber\": 4,\n \"reportingMonth\": \"2024-04-01T00:00:00\",\n \"reportingYear\": 2024,\n \"AccrualTransactionTypeId\": 2,\n \"Name\": \"Scheduled\",\n \"MonthlyTransactionTotal\": 0,\n \"ColorCode\": \"#ff0000\",\n \"InvertSign\": 1\n },\n {\n \"monthNumber\": 4,\n \"reportingMonth\": \"2024-04-01T00:00:00\",\n \"reportingYear\": 2024,\n \"AccrualTransactionTypeId\": 1,\n \"Name\": \"Accrued\",\n \"MonthlyTransactionTotal\": 0,\n \"ColorCode\": \"#00ff00\",\n \"InvertSign\": 0\n },\n {\n \"monthNumber\": 5,\n \"reportingMonth\": \"2024-05-01T00:00:00\",\n \"reportingYear\": 2024,\n \"AccrualTransactionTypeId\": 1,\n \"Name\": \"Accrued\",\n \"MonthlyTransactionTotal\": 0,\n \"ColorCode\": \"#00ff00\",\n \"InvertSign\": 0\n },\n {\n \"monthNumber\": 5,\n \"reportingMonth\": \"2024-05-01T00:00:00\",\n \"reportingYear\": 2024,\n \"AccrualTransactionTypeId\": 2,\n \"Name\": \"Scheduled\",\n \"MonthlyTransactionTotal\": 0,\n \"ColorCode\": \"#ff0000\",\n \"InvertSign\": 1\n },\n {\n \"monthNumber\": 5,\n \"reportingMonth\": \"2024-05-01T00:00:00\",\n \"reportingYear\": 2024,\n \"AccrualTransactionTypeId\": 3,\n \"Name\": \"Rollover\",\n \"MonthlyTransactionTotal\": 0,\n \"ColorCode\": \"#0000ff\",\n \"InvertSign\": 0\n },\n {\n \"monthNumber\": 5,\n \"reportingMonth\": \"2024-05-01T00:00:00\",\n \"reportingYear\": 2024,\n \"AccrualTransactionTypeId\": 4,\n \"Name\": \"Bid\",\n \"MonthlyTransactionTotal\": 0,\n \"ColorCode\": \"#ccccff\",\n \"InvertSign\": 1\n },\n {\n \"monthNumber\": 6,\n \"reportingMonth\": \"2024-06-01T00:00:00\",\n \"reportingYear\": 2024,\n \"AccrualTransactionTypeId\": 4,\n \"Name\": \"Bid\",\n \"MonthlyTransactionTotal\": 0,\n \"ColorCode\": \"#ccccff\",\n \"InvertSign\": 1\n },\n {\n \"monthNumber\": 6,\n \"reportingMonth\": \"2024-06-01T00:00:00\",\n \"reportingYear\": 2024,\n \"AccrualTransactionTypeId\": 3,\n \"Name\": \"Rollover\",\n \"MonthlyTransactionTotal\": 0,\n \"ColorCode\": \"#0000ff\",\n \"InvertSign\": 0\n },\n {\n \"monthNumber\": 6,\n \"reportingMonth\": \"2024-06-01T00:00:00\",\n \"reportingYear\": 2024,\n \"AccrualTransactionTypeId\": 2,\n \"Name\": \"Scheduled\",\n \"MonthlyTransactionTotal\": 0,\n \"ColorCode\": \"#ff0000\",\n \"InvertSign\": 1\n },\n {\n \"monthNumber\": 6,\n \"reportingMonth\": \"2024-06-01T00:00:00\",\n \"reportingYear\": 2024,\n \"AccrualTransactionTypeId\": 1,\n \"Name\": \"Accrued\",\n \"MonthlyTransactionTotal\": 0,\n \"ColorCode\": \"#00ff00\",\n \"InvertSign\": 0\n },\n {\n \"monthNumber\": 7,\n \"reportingMonth\": \"2024-07-01T00:00:00\",\n \"reportingYear\": 2024,\n \"AccrualTransactionTypeId\": 1,\n \"Name\": \"Accrued\",\n \"MonthlyTransactionTotal\": 0,\n \"ColorCode\": \"#00ff00\",\n \"InvertSign\": 0\n },\n {\n \"monthNumber\": 7,\n \"reportingMonth\": \"2024-07-01T00:00:00\",\n \"reportingYear\": 2024,\n \"AccrualTransactionTypeId\": 2,\n \"Name\": \"Scheduled\",\n \"MonthlyTransactionTotal\": 0,\n \"ColorCode\": \"#ff0000\",\n \"InvertSign\": 1\n },\n {\n \"monthNumber\": 7,\n \"reportingMonth\": \"2024-07-01T00:00:00\",\n \"reportingYear\": 2024,\n \"AccrualTransactionTypeId\": 3,\n \"Name\": \"Rollover\",\n \"MonthlyTransactionTotal\": 0,\n \"ColorCode\": \"#0000ff\",\n \"InvertSign\": 0\n },\n {\n \"monthNumber\": 7,\n \"reportingMonth\": \"2024-07-01T00:00:00\",\n \"reportingYear\": 2024,\n \"AccrualTransactionTypeId\": 4,\n \"Name\": \"Bid\",\n \"MonthlyTransactionTotal\": 0,\n \"ColorCode\": \"#ccccff\",\n \"InvertSign\": 1\n },\n {\n \"monthNumber\": 8,\n \"reportingMonth\": \"2024-08-01T00:00:00\",\n \"reportingYear\": 2024,\n \"AccrualTransactionTypeId\": 4,\n \"Name\": \"Bid\",\n \"MonthlyTransactionTotal\": 0,\n \"ColorCode\": \"#ccccff\",\n \"InvertSign\": 1\n },\n {\n \"monthNumber\": 8,\n \"reportingMonth\": \"2024-08-01T00:00:00\",\n \"reportingYear\": 2024,\n \"AccrualTransactionTypeId\": 3,\n \"Name\": \"Rollover\",\n \"MonthlyTransactionTotal\": 0,\n \"ColorCode\": \"#0000ff\",\n \"InvertSign\": 0\n },\n {\n \"monthNumber\": 8,\n \"reportingMonth\": \"2024-08-01T00:00:00\",\n \"reportingYear\": 2024,\n \"AccrualTransactionTypeId\": 2,\n \"Name\": \"Scheduled\",\n \"MonthlyTransactionTotal\": 0,\n \"ColorCode\": \"#ff0000\",\n \"InvertSign\": 1\n },\n {\n \"monthNumber\": 8,\n \"reportingMonth\": \"2024-08-01T00:00:00\",\n \"reportingYear\": 2024,\n \"AccrualTransactionTypeId\": 1,\n \"Name\": \"Accrued\",\n \"MonthlyTransactionTotal\": 0,\n \"ColorCode\": \"#00ff00\",\n \"InvertSign\": 0\n },\n {\n \"monthNumber\": 9,\n \"reportingMonth\": \"2024-09-01T00:00:00\",\n \"reportingYear\": 2024,\n \"AccrualTransactionTypeId\": 1,\n \"Name\": \"Accrued\",\n \"MonthlyTransactionTotal\": 0,\n \"ColorCode\": \"#00ff00\",\n \"InvertSign\": 0\n },\n {\n \"monthNumber\": 9,\n \"reportingMonth\": \"2024-09-01T00:00:00\",\n \"reportingYear\": 2024,\n \"AccrualTransactionTypeId\": 2,\n \"Name\": \"Scheduled\",\n \"MonthlyTransactionTotal\": 0,\n \"ColorCode\": \"#ff0000\",\n \"InvertSign\": 1\n },\n {\n \"monthNumber\": 9,\n \"reportingMonth\": \"2024-09-01T00:00:00\",\n \"reportingYear\": 2024,\n \"AccrualTransactionTypeId\": 3,\n \"Name\": \"Rollover\",\n \"MonthlyTransactionTotal\": 0,\n \"ColorCode\": \"#0000ff\",\n \"InvertSign\": 0\n },\n {\n \"monthNumber\": 9,\n \"reportingMonth\": \"2024-09-01T00:00:00\",\n \"reportingYear\": 2024,\n \"AccrualTransactionTypeId\": 4,\n \"Name\": \"Bid\",\n \"MonthlyTransactionTotal\": 0,\n \"ColorCode\": \"#ccccff\",\n \"InvertSign\": 1\n },\n {\n \"monthNumber\": 10,\n \"reportingMonth\": \"2024-10-01T00:00:00\",\n \"reportingYear\": 2024,\n \"AccrualTransactionTypeId\": 4,\n \"Name\": \"Bid\",\n \"MonthlyTransactionTotal\": 0,\n \"ColorCode\": \"#ccccff\",\n \"InvertSign\": 1\n },\n {\n \"monthNumber\": 10,\n \"reportingMonth\": \"2024-10-01T00:00:00\",\n \"reportingYear\": 2024,\n \"AccrualTransactionTypeId\": 3,\n \"Name\": \"Rollover\",\n \"MonthlyTransactionTotal\": 0,\n \"ColorCode\": \"#0000ff\",\n \"InvertSign\": 0\n },\n {\n \"monthNumber\": 10,\n \"reportingMonth\": \"2024-10-01T00:00:00\",\n \"reportingYear\": 2024,\n \"AccrualTransactionTypeId\": 2,\n \"Name\": \"Scheduled\",\n \"MonthlyTransactionTotal\": 0,\n \"ColorCode\": \"#ff0000\",\n \"InvertSign\": 1\n },\n {\n \"monthNumber\": 10,\n \"reportingMonth\": \"2024-10-01T00:00:00\",\n \"reportingYear\": 2024,\n \"AccrualTransactionTypeId\": 1,\n \"Name\": \"Accrued\",\n \"MonthlyTransactionTotal\": 0,\n \"ColorCode\": \"#00ff00\",\n \"InvertSign\": 0\n },\n {\n \"monthNumber\": 11,\n \"reportingMonth\": \"2024-11-01T00:00:00\",\n \"reportingYear\": 2024,\n \"AccrualTransactionTypeId\": 1,\n \"Name\": \"Accrued\",\n \"MonthlyTransactionTotal\": 0,\n \"ColorCode\": \"#00ff00\",\n \"InvertSign\": 0\n },\n {\n \"monthNumber\": 11,\n \"reportingMonth\": \"2024-11-01T00:00:00\",\n \"reportingYear\": 2024,\n \"AccrualTransactionTypeId\": 2,\n \"Name\": \"Scheduled\",\n \"MonthlyTransactionTotal\": 0,\n \"ColorCode\": \"#ff0000\",\n \"InvertSign\": 1\n },\n {\n \"monthNumber\": 11,\n \"reportingMonth\": \"2024-11-01T00:00:00\",\n \"reportingYear\": 2024,\n \"AccrualTransactionTypeId\": 3,\n \"Name\": \"Rollover\",\n \"MonthlyTransactionTotal\": 0,\n \"ColorCode\": \"#0000ff\",\n \"InvertSign\": 0\n },\n {\n \"monthNumber\": 11,\n \"reportingMonth\": \"2024-11-01T00:00:00\",\n \"reportingYear\": 2024,\n \"AccrualTransactionTypeId\": 4,\n \"Name\": \"Bid\",\n \"MonthlyTransactionTotal\": 0,\n \"ColorCode\": \"#ccccff\",\n \"InvertSign\": 1\n },\n {\n \"monthNumber\": 12,\n \"reportingMonth\": \"2024-12-01T00:00:00\",\n \"reportingYear\": 2024,\n \"AccrualTransactionTypeId\": 4,\n \"Name\": \"Bid\",\n \"MonthlyTransactionTotal\": 0,\n \"ColorCode\": \"#ccccff\",\n \"InvertSign\": 1\n },\n {\n \"monthNumber\": 12,\n \"reportingMonth\": \"2024-12-01T00:00:00\",\n \"reportingYear\": 2024,\n \"AccrualTransactionTypeId\": 3,\n \"Name\": \"Rollover\",\n \"MonthlyTransactionTotal\": 0,\n \"ColorCode\": \"#0000ff\",\n \"InvertSign\": 0\n },\n {\n \"monthNumber\": 12,\n \"reportingMonth\": \"2024-12-01T00:00:00\",\n \"reportingYear\": 2024,\n \"AccrualTransactionTypeId\": 2,\n \"Name\": \"Scheduled\",\n \"MonthlyTransactionTotal\": 0,\n \"ColorCode\": \"#ff0000\",\n \"InvertSign\": 1\n },\n {\n \"monthNumber\": 12,\n \"reportingMonth\": \"2024-12-01T00:00:00\",\n \"reportingYear\": 2024,\n \"AccrualTransactionTypeId\": 1,\n \"Name\": \"Accrued\",\n \"MonthlyTransactionTotal\": 0,\n \"ColorCode\": \"#00ff00\",\n \"InvertSign\": 0\n }\n ],\n \"resultsByClassificationAndMonth\": [\n {\n \"ClassificationId\": 4,\n \"displayOrdinal\": 1,\n \"monthNumber\": 1,\n \"accruedHours\": 24,\n \"usedHours\": 0,\n \"monthBalance\": 24,\n \"runningBalance\": 24,\n \"reportingMonth\": \"2024-01-01T00:00:00\",\n \"Name\": \"Floating Holiday\",\n \"Description\": \"Unique Holidays per Agent\",\n \"AgedMonth\": -1,\n \"ColorId\": 24,\n \"ColorCode\": \"#228B22\"\n },\n {\n \"ClassificationId\": 4,\n \"displayOrdinal\": 2,\n \"monthNumber\": 2,\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"monthBalance\": 0,\n \"runningBalance\": 24,\n \"reportingMonth\": \"2024-02-01T00:00:00\",\n \"Name\": \"Floating Holiday\",\n \"Description\": \"Unique Holidays per Agent\",\n \"AgedMonth\": -1,\n \"ColorId\": 24,\n \"ColorCode\": \"#228B22\"\n },\n {\n \"ClassificationId\": 4,\n \"displayOrdinal\": 3,\n \"monthNumber\": 3,\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"monthBalance\": 0,\n \"runningBalance\": 24,\n \"reportingMonth\": \"2024-03-01T00:00:00\",\n \"Name\": \"Floating Holiday\",\n \"Description\": \"Unique Holidays per Agent\",\n \"AgedMonth\": -1,\n \"ColorId\": 24,\n \"ColorCode\": \"#228B22\"\n },\n {\n \"ClassificationId\": 4,\n \"displayOrdinal\": 4,\n \"monthNumber\": 4,\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"monthBalance\": 0,\n \"runningBalance\": 24,\n \"reportingMonth\": \"2024-04-01T00:00:00\",\n \"Name\": \"Floating Holiday\",\n \"Description\": \"Unique Holidays per Agent\",\n \"AgedMonth\": -1,\n \"ColorId\": 24,\n \"ColorCode\": \"#228B22\"\n },\n {\n \"ClassificationId\": 4,\n \"displayOrdinal\": 5,\n \"monthNumber\": 5,\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"monthBalance\": 0,\n \"runningBalance\": 24,\n \"reportingMonth\": \"2024-05-01T00:00:00\",\n \"Name\": \"Floating Holiday\",\n \"Description\": \"Unique Holidays per Agent\",\n \"AgedMonth\": 0,\n \"ColorId\": 24,\n \"ColorCode\": \"#228B22\"\n },\n {\n \"ClassificationId\": 4,\n \"displayOrdinal\": 6,\n \"monthNumber\": 6,\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"monthBalance\": 0,\n \"runningBalance\": 24,\n \"reportingMonth\": \"2024-06-01T00:00:00\",\n \"Name\": \"Floating Holiday\",\n \"Description\": \"Unique Holidays per Agent\",\n \"AgedMonth\": 1,\n \"ColorId\": 24,\n \"ColorCode\": \"#228B22\"\n },\n {\n \"ClassificationId\": 4,\n \"displayOrdinal\": 7,\n \"monthNumber\": 7,\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"monthBalance\": 0,\n \"runningBalance\": 24,\n \"reportingMonth\": \"2024-07-01T00:00:00\",\n \"Name\": \"Floating Holiday\",\n \"Description\": \"Unique Holidays per Agent\",\n \"AgedMonth\": 1,\n \"ColorId\": 24,\n \"ColorCode\": \"#228B22\"\n },\n {\n \"ClassificationId\": 4,\n \"displayOrdinal\": 8,\n \"monthNumber\": 8,\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"monthBalance\": 0,\n \"runningBalance\": 24,\n \"reportingMonth\": \"2024-08-01T00:00:00\",\n \"Name\": \"Floating Holiday\",\n \"Description\": \"Unique Holidays per Agent\",\n \"AgedMonth\": 1,\n \"ColorId\": 24,\n \"ColorCode\": \"#228B22\"\n },\n {\n \"ClassificationId\": 4,\n \"displayOrdinal\": 9,\n \"monthNumber\": 9,\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"monthBalance\": 0,\n \"runningBalance\": 24,\n \"reportingMonth\": \"2024-09-01T00:00:00\",\n \"Name\": \"Floating Holiday\",\n \"Description\": \"Unique Holidays per Agent\",\n \"AgedMonth\": 1,\n \"ColorId\": 24,\n \"ColorCode\": \"#228B22\"\n },\n {\n \"ClassificationId\": 4,\n \"displayOrdinal\": 10,\n \"monthNumber\": 10,\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"monthBalance\": 0,\n \"runningBalance\": 24,\n \"reportingMonth\": \"2024-10-01T00:00:00\",\n \"Name\": \"Floating Holiday\",\n \"Description\": \"Unique Holidays per Agent\",\n \"AgedMonth\": 1,\n \"ColorId\": 24,\n \"ColorCode\": \"#228B22\"\n },\n {\n \"ClassificationId\": 4,\n \"displayOrdinal\": 11,\n \"monthNumber\": 11,\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"monthBalance\": 0,\n \"runningBalance\": 24,\n \"reportingMonth\": \"2024-11-01T00:00:00\",\n \"Name\": \"Floating Holiday\",\n \"Description\": \"Unique Holidays per Agent\",\n \"AgedMonth\": 1,\n \"ColorId\": 24,\n \"ColorCode\": \"#228B22\"\n },\n {\n \"ClassificationId\": 4,\n \"displayOrdinal\": 12,\n \"monthNumber\": 12,\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"monthBalance\": 0,\n \"runningBalance\": 24,\n \"reportingMonth\": \"2024-12-01T00:00:00\",\n \"Name\": \"Floating Holiday\",\n \"Description\": \"Unique Holidays per Agent\",\n \"AgedMonth\": 1,\n \"ColorId\": 24,\n \"ColorCode\": \"#228B22\"\n }\n ],\n \"resultsByAccrualTransaction\": [\n {\n \"AccrualTransactionTypeId\": 1,\n \"AccrualTransactionTypeName\": \"Accrued\",\n \"AccrualTransactionTypeTotal\": 24,\n \"ColorCode\": \"#00ff00\",\n \"InvertSign\": 0,\n \"AccrualTransactionTypeTotalChart\": 24\n },\n {\n \"AccrualTransactionTypeId\": 4,\n \"AccrualTransactionTypeName\": \"Bid\",\n \"AccrualTransactionTypeTotal\": 0,\n \"ColorCode\": \"#ccccff\",\n \"InvertSign\": 1,\n \"AccrualTransactionTypeTotalChart\": 0\n },\n {\n \"AccrualTransactionTypeId\": 3,\n \"AccrualTransactionTypeName\": \"Rollover\",\n \"AccrualTransactionTypeTotal\": 0,\n \"ColorCode\": \"#0000ff\",\n \"InvertSign\": 0,\n \"AccrualTransactionTypeTotalChart\": 0\n },\n {\n \"AccrualTransactionTypeId\": 2,\n \"AccrualTransactionTypeName\": \"Scheduled\",\n \"AccrualTransactionTypeTotal\": 0,\n \"ColorCode\": \"#ff0000\",\n \"InvertSign\": 1,\n \"AccrualTransactionTypeTotalChart\": 0\n }\n ],\n \"resultsByClassificationId\": [\n {\n \"ClassificationId\": 4,\n \"Name\": \"Floating Holiday\",\n \"ColorId\": 24,\n \"ColorCode\": \"#228B22\",\n \"accruedHours\": 24,\n \"usedHours\": 0,\n \"chartUsedHours\": 0,\n \"balance\": 24\n }\n ],\n \"resultsByParticipant\": [\n {\n \"ParticipantId\": 27,\n \"FullName\": \"Blakely, Latrice \",\n \"accruedHours\": 24,\n \"usedHours\": 0,\n \"chartUsedHours\": 0,\n \"balance\": 24,\n \"PolicyAssignment\": 2,\n \"PtoPolicyName\": \"Full Time\"\n }\n ]\n },\n \"StackTrace\": \"Stack trace here...\"\n}"},{"id":"0a5af9a5-6c78-4983-bc67-73d18e889cea","name":"5 = Accrual Summary by Date Range","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","uuid":"7929b9f5-c1fc-4351-9049-906188d7d2d2"}],"url":{"raw":"{{envName}}/api/PublishedAccrualCalendarReport?listTypeId=5&policyId=2&scopeTypeId=5&scopeId=27&accrualPeriodStart=1/1/2024&accrualPeriodEnd=12/31/2024&includeExtraDetails=false&classificationId=4&transactionBasis=1&timeZoneId=20&includeUnclassifiedEvents=false&userId=1","host":["{{envName}}"],"path":["api","PublishedAccrualCalendarReport"],"query":[{"key":"listTypeId","value":"5","description":"REQUIRED: Defines how the values should be listed in the returned results. 0 = Participant Totals by Policy ID, 1 = Participant Totals by Participant, 2 = Transaction Details by Participant, 3 = Participant Totals by Classification Id, 4 = Accrual Summary by Month, 5 = Accrual Summary by Date Range, 6 = Transaction Detail by Date Range"},{"key":"policyId","value":"2","description":"REQUIRED for listTypeIds 0, 2, 4, 5, 6, and 7: Id of the specific PTO policy to use. Use GET PTOPolicy to get a list of all policies."},{"key":"scopeTypeId","value":"5","description":"REQUIRED for listTypeId 0, 3, 4, 5, 6, and 7: Defines scope of the report. 1 = Activities, 2 = Supervisors, 3 = GroupMembers, 4 = UserTags, 5 = Individual"},{"key":"scopeId","value":"27","description":"REQUIRED for listTypeId 0, 3, 4, 5, 6, and 7: ID relative to the selected scope. For example using Scope Type 5 the Scope ID can be an agent ID such as Agent 777. Can be null/blank for all results."},{"key":"accrualPeriodStart","value":"1/1/2024","description":"REQUIRED: Defines the start date for the accrual period. Format is YYYY-MM-DD or MM/DD/YYYY"},{"key":"accrualPeriodEnd","value":"12/31/2024","description":"REQUIRED: Defines the end date for the accrual period. Format is YYYY-MM-DD or MM/DD/YYYY"},{"key":"includeExtraDetails","value":"false","description":"REQUIRED for listTypeId 0: True/False value that determines if extra details should be included in the report."},{"key":"classificationId","value":"4","description":"REQUIRED: Classification ID is the ID of the PTO Classifciation. Can be left NULL/blank. You can find a list of these with the GET PtoClassification endpoint."},{"key":"transactionBasis","value":"1","description":"REQUIRED: 1 = Accrual Basis: All transactions for the accrual period even if they do not fit within the calendar date range, 2 = Transaction Basis: All transactions in the date range regardless of the accrual period they're from."},{"key":"timeZoneId","value":"20","description":"REQUIRED: Timezone code in which to format the data. Expects integer value or null."},{"key":"includeUnclassifiedEvents","value":"false","description":"REQUIRED: True/False value used to determine if unclassified events should be included in the results."},{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruHNA0VBRQ2bZxcWHSdwHrVwaC4Yf1tOHTQ="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Mon, 13 May 2024 19:29:00 GMT"},{"key":"Content-Length","value":"86997"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": {\n \"reportParametersSummary\": [\n {\n \"PreferredScopeType\": 5,\n \"PreferredScopeId\": 27,\n \"ScopeTypeName\": \"Individual participant\",\n \"ScopeIdName\": \"Blakely, Latrice \",\n \"ScopeIdDescription\": \"Sales/Service Rep\",\n \"ClassificationId\": 4,\n \"ClassificationName\": \"Floating Holiday\",\n \"PolicyId\": 2,\n \"PolicyName\": \"Full Time\",\n \"FromDate\": \"2024-01-01T00:00:00\",\n \"ThruDate\": \"2024-12-31T00:00:00\",\n \"TimeZoneId\": 20,\n \"TimeZoneName\": \"(GMT-06:00) Central Time (US & Canada)\"\n }\n ],\n \"resultsByTransactionDate\": [\n {\n \"reportingPeriod\": \"2024-01-01T00:00:00\",\n \"reportingPeriodEnd\": \"2024-01-01T00:00:00\",\n \"accruedHours\": 24,\n \"usedHours\": 0,\n \"periodBalance\": 24,\n \"runningBalance\": 24,\n \"chartUsedHours\": 0\n },\n {\n \"reportingPeriod\": \"2024-01-02T00:00:00\",\n \"reportingPeriodEnd\": \"2024-01-02T00:00:00\",\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"periodBalance\": 0,\n \"runningBalance\": 24,\n \"chartUsedHours\": 0\n },\n {\n \"reportingPeriod\": \"2024-01-03T00:00:00\",\n \"reportingPeriodEnd\": \"2024-01-03T00:00:00\",\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"periodBalance\": 0,\n \"runningBalance\": 24,\n \"chartUsedHours\": 0\n },\n {\n \"reportingPeriod\": \"2024-01-04T00:00:00\",\n 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\"periodBalance\": 0,\n \"runningBalance\": 24,\n \"chartUsedHours\": 0\n },\n {\n \"reportingPeriod\": \"2024-01-09T00:00:00\",\n \"reportingPeriodEnd\": \"2024-01-09T00:00:00\",\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"periodBalance\": 0,\n \"runningBalance\": 24,\n \"chartUsedHours\": 0\n },\n {\n \"reportingPeriod\": \"2024-01-10T00:00:00\",\n \"reportingPeriodEnd\": \"2024-01-10T00:00:00\",\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"periodBalance\": 0,\n \"runningBalance\": 24,\n \"chartUsedHours\": 0\n },\n {\n \"reportingPeriod\": \"2024-01-11T00:00:00\",\n \"reportingPeriodEnd\": \"2024-01-11T00:00:00\",\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"periodBalance\": 0,\n \"runningBalance\": 24,\n \"chartUsedHours\": 0\n },\n {\n \"reportingPeriod\": \"2024-01-12T00:00:00\",\n \"reportingPeriodEnd\": \"2024-01-12T00:00:00\",\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"periodBalance\": 0,\n \"runningBalance\": 24,\n \"chartUsedHours\": 0\n },\n {\n \"reportingPeriod\": \"2024-01-13T00:00:00\",\n \"reportingPeriodEnd\": \"2024-01-13T00:00:00\",\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"periodBalance\": 0,\n \"runningBalance\": 24,\n \"chartUsedHours\": 0\n },\n {\n \"reportingPeriod\": \"2024-01-14T00:00:00\",\n \"reportingPeriodEnd\": \"2024-01-14T00:00:00\",\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"periodBalance\": 0,\n \"runningBalance\": 24,\n \"chartUsedHours\": 0\n },\n {\n \"reportingPeriod\": \"2024-01-15T00:00:00\",\n \"reportingPeriodEnd\": \"2024-01-15T00:00:00\",\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"periodBalance\": 0,\n \"runningBalance\": 24,\n \"chartUsedHours\": 0\n },\n {\n \"reportingPeriod\": \"2024-01-16T00:00:00\",\n \"reportingPeriodEnd\": \"2024-01-16T00:00:00\",\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"periodBalance\": 0,\n \"runningBalance\": 24,\n \"chartUsedHours\": 0\n },\n {\n \"reportingPeriod\": \"2024-01-17T00:00:00\",\n \"reportingPeriodEnd\": \"2024-01-17T00:00:00\",\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"periodBalance\": 0,\n \"runningBalance\": 24,\n \"chartUsedHours\": 0\n },\n {\n \"reportingPeriod\": \"2024-01-18T00:00:00\",\n \"reportingPeriodEnd\": \"2024-01-18T00:00:00\",\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"periodBalance\": 0,\n \"runningBalance\": 24,\n \"chartUsedHours\": 0\n },\n {\n \"reportingPeriod\": \"2024-01-19T00:00:00\",\n \"reportingPeriodEnd\": \"2024-01-19T00:00:00\",\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"periodBalance\": 0,\n \"runningBalance\": 24,\n \"chartUsedHours\": 0\n },\n {\n \"reportingPeriod\": \"2024-01-20T00:00:00\",\n \"reportingPeriodEnd\": \"2024-01-20T00:00:00\",\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"periodBalance\": 0,\n \"runningBalance\": 24,\n \"chartUsedHours\": 0\n },\n {\n \"reportingPeriod\": \"2024-01-21T00:00:00\",\n \"reportingPeriodEnd\": \"2024-01-21T00:00:00\",\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"periodBalance\": 0,\n \"runningBalance\": 24,\n \"chartUsedHours\": 0\n },\n {\n \"reportingPeriod\": \"2024-01-22T00:00:00\",\n \"reportingPeriodEnd\": \"2024-01-22T00:00:00\",\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"periodBalance\": 0,\n \"runningBalance\": 24,\n \"chartUsedHours\": 0\n },\n {\n \"reportingPeriod\": \"2024-01-23T00:00:00\",\n \"reportingPeriodEnd\": \"2024-01-23T00:00:00\",\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"periodBalance\": 0,\n \"runningBalance\": 24,\n \"chartUsedHours\": 0\n },\n {\n \"reportingPeriod\": \"2024-01-24T00:00:00\",\n \"reportingPeriodEnd\": \"2024-01-24T00:00:00\",\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"periodBalance\": 0,\n \"runningBalance\": 24,\n \"chartUsedHours\": 0\n },\n {\n \"reportingPeriod\": \"2024-01-25T00:00:00\",\n \"reportingPeriodEnd\": \"2024-01-25T00:00:00\",\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"periodBalance\": 0,\n \"runningBalance\": 24,\n \"chartUsedHours\": 0\n },\n {\n \"reportingPeriod\": \"2024-01-26T00:00:00\",\n \"reportingPeriodEnd\": \"2024-01-26T00:00:00\",\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"periodBalance\": 0,\n \"runningBalance\": 24,\n \"chartUsedHours\": 0\n },\n {\n \"reportingPeriod\": \"2024-01-27T00:00:00\",\n \"reportingPeriodEnd\": \"2024-01-27T00:00:00\",\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"periodBalance\": 0,\n \"runningBalance\": 24,\n \"chartUsedHours\": 0\n },\n {\n \"reportingPeriod\": \"2024-01-28T00:00:00\",\n \"reportingPeriodEnd\": \"2024-01-28T00:00:00\",\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"periodBalance\": 0,\n \"runningBalance\": 24,\n \"chartUsedHours\": 0\n },\n {\n \"reportingPeriod\": \"2024-01-29T00:00:00\",\n \"reportingPeriodEnd\": \"2024-01-29T00:00:00\",\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"periodBalance\": 0,\n \"runningBalance\": 24,\n \"chartUsedHours\": 0\n },\n {\n \"reportingPeriod\": \"2024-01-30T00:00:00\",\n \"reportingPeriodEnd\": \"2024-01-30T00:00:00\",\n \"accruedHours\": 0,\n \"usedHours\": 0,\n 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\"reportingPeriod\": \"2024-02-04T00:00:00\",\n \"reportingPeriodEnd\": \"2024-02-04T00:00:00\",\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"periodBalance\": 0,\n \"runningBalance\": 24,\n \"chartUsedHours\": 0\n },\n {\n \"reportingPeriod\": \"2024-02-05T00:00:00\",\n \"reportingPeriodEnd\": \"2024-02-05T00:00:00\",\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"periodBalance\": 0,\n \"runningBalance\": 24,\n \"chartUsedHours\": 0\n },\n {\n \"reportingPeriod\": \"2024-02-06T00:00:00\",\n \"reportingPeriodEnd\": \"2024-02-06T00:00:00\",\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"periodBalance\": 0,\n \"runningBalance\": 24,\n \"chartUsedHours\": 0\n },\n {\n \"reportingPeriod\": \"2024-02-07T00:00:00\",\n \"reportingPeriodEnd\": \"2024-02-07T00:00:00\",\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"periodBalance\": 0,\n \"runningBalance\": 24,\n \"chartUsedHours\": 0\n },\n {\n \"reportingPeriod\": \"2024-02-08T00:00:00\",\n \"reportingPeriodEnd\": \"2024-02-08T00:00:00\",\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"periodBalance\": 0,\n \"runningBalance\": 24,\n \"chartUsedHours\": 0\n },\n {\n \"reportingPeriod\": \"2024-02-09T00:00:00\",\n \"reportingPeriodEnd\": \"2024-02-09T00:00:00\",\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"periodBalance\": 0,\n \"runningBalance\": 24,\n \"chartUsedHours\": 0\n },\n {\n \"reportingPeriod\": \"2024-02-10T00:00:00\",\n \"reportingPeriodEnd\": \"2024-02-10T00:00:00\",\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"periodBalance\": 0,\n \"runningBalance\": 24,\n \"chartUsedHours\": 0\n },\n {\n \"reportingPeriod\": \"2024-02-11T00:00:00\",\n \"reportingPeriodEnd\": \"2024-02-11T00:00:00\",\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"periodBalance\": 0,\n \"runningBalance\": 24,\n \"chartUsedHours\": 0\n },\n {\n \"reportingPeriod\": \"2024-02-12T00:00:00\",\n \"reportingPeriodEnd\": \"2024-02-12T00:00:00\",\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"periodBalance\": 0,\n \"runningBalance\": 24,\n \"chartUsedHours\": 0\n },\n {\n \"reportingPeriod\": \"2024-02-13T00:00:00\",\n \"reportingPeriodEnd\": \"2024-02-13T00:00:00\",\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"periodBalance\": 0,\n \"runningBalance\": 24,\n \"chartUsedHours\": 0\n },\n {\n \"reportingPeriod\": \"2024-02-14T00:00:00\",\n \"reportingPeriodEnd\": \"2024-02-14T00:00:00\",\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"periodBalance\": 0,\n \"runningBalance\": 24,\n \"chartUsedHours\": 0\n },\n {\n \"reportingPeriod\": \"2024-02-15T00:00:00\",\n \"reportingPeriodEnd\": \"2024-02-15T00:00:00\",\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"periodBalance\": 0,\n \"runningBalance\": 24,\n \"chartUsedHours\": 0\n },\n {\n \"reportingPeriod\": \"2024-02-16T00:00:00\",\n \"reportingPeriodEnd\": \"2024-02-16T00:00:00\",\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"periodBalance\": 0,\n \"runningBalance\": 24,\n \"chartUsedHours\": 0\n },\n {\n \"reportingPeriod\": \"2024-02-17T00:00:00\",\n 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\"periodBalance\": 0,\n \"runningBalance\": 24,\n \"chartUsedHours\": 0\n },\n {\n \"reportingPeriod\": \"2024-02-22T00:00:00\",\n \"reportingPeriodEnd\": \"2024-02-22T00:00:00\",\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"periodBalance\": 0,\n \"runningBalance\": 24,\n \"chartUsedHours\": 0\n },\n {\n \"reportingPeriod\": \"2024-02-23T00:00:00\",\n \"reportingPeriodEnd\": \"2024-02-23T00:00:00\",\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"periodBalance\": 0,\n \"runningBalance\": 24,\n \"chartUsedHours\": 0\n },\n {\n \"reportingPeriod\": \"2024-02-24T00:00:00\",\n \"reportingPeriodEnd\": \"2024-02-24T00:00:00\",\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"periodBalance\": 0,\n \"runningBalance\": 24,\n \"chartUsedHours\": 0\n },\n {\n \"reportingPeriod\": \"2024-02-25T00:00:00\",\n \"reportingPeriodEnd\": \"2024-02-25T00:00:00\",\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"periodBalance\": 0,\n \"runningBalance\": 24,\n \"chartUsedHours\": 0\n },\n {\n \"reportingPeriod\": \"2024-02-26T00:00:00\",\n \"reportingPeriodEnd\": \"2024-02-26T00:00:00\",\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"periodBalance\": 0,\n \"runningBalance\": 24,\n \"chartUsedHours\": 0\n },\n {\n \"reportingPeriod\": \"2024-02-27T00:00:00\",\n \"reportingPeriodEnd\": \"2024-02-27T00:00:00\",\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"periodBalance\": 0,\n \"runningBalance\": 24,\n \"chartUsedHours\": 0\n },\n {\n \"reportingPeriod\": \"2024-02-28T00:00:00\",\n \"reportingPeriodEnd\": \"2024-02-28T00:00:00\",\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"periodBalance\": 0,\n \"runningBalance\": 24,\n \"chartUsedHours\": 0\n },\n {\n \"reportingPeriod\": \"2024-02-29T00:00:00\",\n \"reportingPeriodEnd\": \"2024-02-29T00:00:00\",\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"periodBalance\": 0,\n \"runningBalance\": 24,\n \"chartUsedHours\": 0\n },\n {\n \"reportingPeriod\": \"2024-03-01T00:00:00\",\n \"reportingPeriodEnd\": \"2024-03-01T00:00:00\",\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"periodBalance\": 0,\n \"runningBalance\": 24,\n \"chartUsedHours\": 0\n },\n {\n \"reportingPeriod\": \"2024-03-02T00:00:00\",\n \"reportingPeriodEnd\": \"2024-03-02T00:00:00\",\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"periodBalance\": 0,\n \"runningBalance\": 24,\n \"chartUsedHours\": 0\n },\n {\n \"reportingPeriod\": \"2024-03-03T00:00:00\",\n \"reportingPeriodEnd\": \"2024-03-03T00:00:00\",\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"periodBalance\": 0,\n \"runningBalance\": 24,\n \"chartUsedHours\": 0\n },\n {\n \"reportingPeriod\": \"2024-03-04T00:00:00\",\n \"reportingPeriodEnd\": \"2024-03-04T00:00:00\",\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"periodBalance\": 0,\n \"runningBalance\": 24,\n \"chartUsedHours\": 0\n },\n {\n \"reportingPeriod\": \"2024-03-05T00:00:00\",\n \"reportingPeriodEnd\": \"2024-03-05T00:00:00\",\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"periodBalance\": 0,\n \"runningBalance\": 24,\n \"chartUsedHours\": 0\n },\n {\n \"reportingPeriod\": \"2024-03-06T00:00:00\",\n \"reportingPeriodEnd\": \"2024-03-06T00:00:00\",\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"periodBalance\": 0,\n \"runningBalance\": 24,\n \"chartUsedHours\": 0\n },\n {\n \"reportingPeriod\": \"2024-03-07T00:00:00\",\n \"reportingPeriodEnd\": \"2024-03-07T00:00:00\",\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"periodBalance\": 0,\n \"runningBalance\": 24,\n \"chartUsedHours\": 0\n },\n {\n \"reportingPeriod\": \"2024-03-08T00:00:00\",\n \"reportingPeriodEnd\": \"2024-03-08T00:00:00\",\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"periodBalance\": 0,\n \"runningBalance\": 24,\n \"chartUsedHours\": 0\n },\n {\n \"reportingPeriod\": \"2024-03-09T00:00:00\",\n \"reportingPeriodEnd\": \"2024-03-09T00:00:00\",\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"periodBalance\": 0,\n \"runningBalance\": 24,\n \"chartUsedHours\": 0\n },\n {\n \"reportingPeriod\": \"2024-03-10T00:00:00\",\n 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\"runningBalance\": 24,\n \"chartUsedHours\": 0\n },\n {\n \"reportingPeriod\": \"2024-04-15T00:00:00\",\n \"reportingPeriodEnd\": \"2024-04-21T00:00:00\",\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"periodBalance\": 0,\n \"runningBalance\": 24,\n \"chartUsedHours\": 0\n },\n {\n \"reportingPeriod\": \"2024-04-22T00:00:00\",\n \"reportingPeriodEnd\": \"2024-04-28T00:00:00\",\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"periodBalance\": 0,\n \"runningBalance\": 24,\n \"chartUsedHours\": 0\n },\n {\n \"reportingPeriod\": \"2024-04-29T00:00:00\",\n \"reportingPeriodEnd\": \"2024-05-05T00:00:00\",\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"periodBalance\": 0,\n \"runningBalance\": 24,\n \"chartUsedHours\": 0\n },\n {\n \"reportingPeriod\": \"2024-05-06T00:00:00\",\n \"reportingPeriodEnd\": \"2024-05-12T00:00:00\",\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"periodBalance\": 0,\n \"runningBalance\": 24,\n \"chartUsedHours\": 0\n },\n {\n \"reportingPeriod\": \"2024-05-13T00:00:00\",\n \"reportingPeriodEnd\": \"2024-05-19T00:00:00\",\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"periodBalance\": 0,\n \"runningBalance\": 24,\n \"chartUsedHours\": 0\n },\n {\n \"reportingPeriod\": \"2024-05-20T00:00:00\",\n \"reportingPeriodEnd\": \"2024-05-26T00:00:00\",\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"periodBalance\": 0,\n \"runningBalance\": 24,\n \"chartUsedHours\": 0\n },\n {\n \"reportingPeriod\": \"2024-05-27T00:00:00\",\n \"reportingPeriodEnd\": \"2024-06-02T00:00:00\",\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"periodBalance\": 0,\n \"runningBalance\": 24,\n \"chartUsedHours\": 0\n },\n {\n \"reportingPeriod\": \"2024-06-03T00:00:00\",\n \"reportingPeriodEnd\": \"2024-06-09T00:00:00\",\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"periodBalance\": 0,\n \"runningBalance\": 24,\n \"chartUsedHours\": 0\n },\n {\n \"reportingPeriod\": \"2024-06-10T00:00:00\",\n \"reportingPeriodEnd\": \"2024-06-16T00:00:00\",\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"periodBalance\": 0,\n \"runningBalance\": 24,\n \"chartUsedHours\": 0\n },\n {\n \"reportingPeriod\": \"2024-06-17T00:00:00\",\n \"reportingPeriodEnd\": \"2024-06-23T00:00:00\",\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"periodBalance\": 0,\n \"runningBalance\": 24,\n \"chartUsedHours\": 0\n },\n {\n \"reportingPeriod\": \"2024-06-24T00:00:00\",\n \"reportingPeriodEnd\": \"2024-06-30T00:00:00\",\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"periodBalance\": 0,\n \"runningBalance\": 24,\n \"chartUsedHours\": 0\n },\n {\n \"reportingPeriod\": \"2024-07-01T00:00:00\",\n \"reportingPeriodEnd\": \"2024-07-07T00:00:00\",\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"periodBalance\": 0,\n \"runningBalance\": 24,\n \"chartUsedHours\": 0\n },\n {\n \"reportingPeriod\": \"2024-07-08T00:00:00\",\n \"reportingPeriodEnd\": \"2024-07-14T00:00:00\",\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"periodBalance\": 0,\n \"runningBalance\": 24,\n \"chartUsedHours\": 0\n },\n {\n \"reportingPeriod\": \"2024-07-15T00:00:00\",\n \"reportingPeriodEnd\": \"2024-07-21T00:00:00\",\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"periodBalance\": 0,\n \"runningBalance\": 24,\n \"chartUsedHours\": 0\n },\n {\n \"reportingPeriod\": \"2024-07-22T00:00:00\",\n \"reportingPeriodEnd\": \"2024-07-28T00:00:00\",\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"periodBalance\": 0,\n \"runningBalance\": 24,\n \"chartUsedHours\": 0\n },\n {\n \"reportingPeriod\": \"2024-07-29T00:00:00\",\n \"reportingPeriodEnd\": \"2024-08-04T00:00:00\",\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"periodBalance\": 0,\n \"runningBalance\": 24,\n \"chartUsedHours\": 0\n },\n {\n \"reportingPeriod\": \"2024-08-05T00:00:00\",\n \"reportingPeriodEnd\": \"2024-08-11T00:00:00\",\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"periodBalance\": 0,\n \"runningBalance\": 24,\n \"chartUsedHours\": 0\n },\n {\n \"reportingPeriod\": \"2024-08-12T00:00:00\",\n \"reportingPeriodEnd\": \"2024-08-18T00:00:00\",\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"periodBalance\": 0,\n \"runningBalance\": 24,\n \"chartUsedHours\": 0\n },\n {\n \"reportingPeriod\": \"2024-08-19T00:00:00\",\n \"reportingPeriodEnd\": \"2024-08-25T00:00:00\",\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"periodBalance\": 0,\n \"runningBalance\": 24,\n \"chartUsedHours\": 0\n },\n {\n \"reportingPeriod\": \"2024-08-26T00:00:00\",\n \"reportingPeriodEnd\": \"2024-09-01T00:00:00\",\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"periodBalance\": 0,\n \"runningBalance\": 24,\n \"chartUsedHours\": 0\n },\n {\n \"reportingPeriod\": \"2024-09-02T00:00:00\",\n \"reportingPeriodEnd\": \"2024-09-08T00:00:00\",\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"periodBalance\": 0,\n \"runningBalance\": 24,\n \"chartUsedHours\": 0\n },\n {\n \"reportingPeriod\": \"2024-09-09T00:00:00\",\n \"reportingPeriodEnd\": \"2024-09-15T00:00:00\",\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"periodBalance\": 0,\n \"runningBalance\": 24,\n \"chartUsedHours\": 0\n },\n {\n \"reportingPeriod\": \"2024-09-16T00:00:00\",\n \"reportingPeriodEnd\": \"2024-09-22T00:00:00\",\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"periodBalance\": 0,\n \"runningBalance\": 24,\n \"chartUsedHours\": 0\n },\n {\n \"reportingPeriod\": \"2024-09-23T00:00:00\",\n \"reportingPeriodEnd\": \"2024-09-29T00:00:00\",\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"periodBalance\": 0,\n \"runningBalance\": 24,\n \"chartUsedHours\": 0\n },\n {\n \"reportingPeriod\": \"2024-09-30T00:00:00\",\n \"reportingPeriodEnd\": \"2024-10-06T00:00:00\",\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"periodBalance\": 0,\n \"runningBalance\": 24,\n \"chartUsedHours\": 0\n },\n {\n \"reportingPeriod\": \"2024-10-07T00:00:00\",\n \"reportingPeriodEnd\": \"2024-10-13T00:00:00\",\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"periodBalance\": 0,\n \"runningBalance\": 24,\n \"chartUsedHours\": 0\n },\n {\n \"reportingPeriod\": \"2024-10-14T00:00:00\",\n \"reportingPeriodEnd\": \"2024-10-20T00:00:00\",\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"periodBalance\": 0,\n \"runningBalance\": 24,\n \"chartUsedHours\": 0\n },\n {\n \"reportingPeriod\": \"2024-10-21T00:00:00\",\n \"reportingPeriodEnd\": \"2024-10-27T00:00:00\",\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"periodBalance\": 0,\n \"runningBalance\": 24,\n \"chartUsedHours\": 0\n },\n {\n \"reportingPeriod\": \"2024-10-28T00:00:00\",\n \"reportingPeriodEnd\": \"2024-11-03T00:00:00\",\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"periodBalance\": 0,\n \"runningBalance\": 24,\n \"chartUsedHours\": 0\n },\n {\n \"reportingPeriod\": \"2024-11-04T00:00:00\",\n \"reportingPeriodEnd\": \"2024-11-10T00:00:00\",\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"periodBalance\": 0,\n \"runningBalance\": 24,\n \"chartUsedHours\": 0\n },\n {\n \"reportingPeriod\": \"2024-11-11T00:00:00\",\n \"reportingPeriodEnd\": \"2024-11-17T00:00:00\",\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"periodBalance\": 0,\n \"runningBalance\": 24,\n \"chartUsedHours\": 0\n },\n {\n \"reportingPeriod\": \"2024-11-18T00:00:00\",\n \"reportingPeriodEnd\": \"2024-11-24T00:00:00\",\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"periodBalance\": 0,\n \"runningBalance\": 24,\n \"chartUsedHours\": 0\n },\n {\n \"reportingPeriod\": \"2024-11-25T00:00:00\",\n \"reportingPeriodEnd\": \"2024-12-01T00:00:00\",\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"periodBalance\": 0,\n \"runningBalance\": 24,\n \"chartUsedHours\": 0\n },\n {\n \"reportingPeriod\": \"2024-12-02T00:00:00\",\n \"reportingPeriodEnd\": \"2024-12-08T00:00:00\",\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"periodBalance\": 0,\n \"runningBalance\": 24,\n \"chartUsedHours\": 0\n },\n {\n \"reportingPeriod\": \"2024-12-09T00:00:00\",\n \"reportingPeriodEnd\": \"2024-12-15T00:00:00\",\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"periodBalance\": 0,\n \"runningBalance\": 24,\n \"chartUsedHours\": 0\n },\n {\n \"reportingPeriod\": \"2024-12-16T00:00:00\",\n \"reportingPeriodEnd\": \"2024-12-22T00:00:00\",\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"periodBalance\": 0,\n \"runningBalance\": 24,\n \"chartUsedHours\": 0\n },\n {\n \"reportingPeriod\": \"2024-12-23T00:00:00\",\n \"reportingPeriodEnd\": \"2024-12-29T00:00:00\",\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"periodBalance\": 0,\n \"runningBalance\": 24,\n \"chartUsedHours\": 0\n },\n {\n \"reportingPeriod\": \"2024-12-30T00:00:00\",\n \"reportingPeriodEnd\": \"2025-01-05T00:00:00\",\n \"accruedHours\": 0,\n \"usedHours\": 0,\n \"periodBalance\": 0,\n \"runningBalance\": 24,\n \"chartUsedHours\": 0\n }\n ],\n \"resultsByTransactionYear\": [\n {\n \"reportingPeriod\": \"2024-01-01T00:00:00\",\n \"reportingPeriodEnd\": \"2024-12-31T00:00:00\",\n \"accruedHours\": 24,\n \"usedHours\": 0,\n \"periodBalance\": 24,\n \"runningBalance\": 24,\n \"chartUsedHours\": 0\n }\n ],\n \"transactionDetailForPeriod\": [\n {\n \"RowNumber\": 1,\n \"ParticipantId\": 27,\n \"ClassificationId\": 4,\n \"AccrualTransactionTypeId\": 1,\n \"TransactionId\": 1229,\n \"TransactionDate\": \"2024-01-01T00:00:00\",\n \"TransactionTotal\": 24,\n \"TransactionReasonCode\": 1,\n \"Comments\": null,\n \"TransactionReviewStatus\": 1,\n \"Balance\": 0,\n \"TransactionReportingDate\": \"2024-01-01T00:00:00\",\n \"AccrualTransactionTypeName\": \"Accrued\",\n \"ClassificationName\": \"Floating Holiday\",\n \"ReviewStatusName\": \"Approved\",\n \"TransactionReasonCodeName\": \"Community accrual\"\n }\n ]\n },\n \"StackTrace\": \"Stack trace here...\"\n}"},{"id":"941a627f-afca-473c-bb10-78d167c2cf21","name":"6 = Transaction Detail by Date 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specific PTO policy to use. Use GET PTOPolicy to get a list of all policies."},{"key":"scopeTypeId","value":"5","description":"REQUIRED for listTypeId 0, 3, 4, 5, 6, and 7: Defines scope of the report. 1 = Activities, 2 = Supervisors, 3 = GroupMembers, 4 = UserTags, 5 = Individual"},{"key":"scopeId","value":"27","description":"REQUIRED for listTypeId 0, 3, 4, 5, 6, and 7: ID relative to the selected scope. For example using Scope Type 5 the Scope ID can be an agent ID such as Agent 777. Can be null/blank for all results."},{"key":"accrualPeriodStart","value":"1/1/2024","description":"REQUIRED: Defines the start date for the accrual period. Format is YYYY-MM-DD or MM/DD/YYYY"},{"key":"accrualPeriodEnd","value":"12/31/2024","description":"REQUIRED: Defines the end date for the accrual period. Format is YYYY-MM-DD or MM/DD/YYYY"},{"key":"includeExtraDetails","value":"false","description":"REQUIRED for listTypeId 0: True/False value that determines if extra details should be included in the report."},{"key":"classificationId","value":"4","description":"REQUIRED: Classification ID is the ID of the PTO Classifciation. Can be left NULL/blank. You can find a list of these with the GET PtoClassification endpoint."},{"key":"transactionBasis","value":"1","description":"REQUIRED: 1 = Accrual Basis: All transactions for the accrual period even if they do not fit within the calendar date range, 2 = Transaction Basis: All transactions in the date range regardless of the accrual period they're from."},{"key":"timeZoneId","value":"20","description":"REQUIRED: Timezone code in which to format the data. Expects integer value or null."},{"key":"includeUnclassifiedEvents","value":"false","description":"REQUIRED: True/False value used to determine if unclassified events should be included in the results."},{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruHNA0VBRQ2bZ9oDEJe56MWRqjCMpFh/qcE="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Mon, 13 May 2024 19:29:33 GMT"},{"key":"Content-Length","value":"1547"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": {\n \"reportParametersSummary\": [\n {\n \"PreferredScopeType\": 5,\n \"PreferredScopeId\": 27,\n \"ScopeTypeName\": \"Individual participant\",\n \"ScopeIdName\": \"Blakely, Latrice \",\n \"ScopeIdDescription\": \"Sales/Service Rep\",\n \"ClassificationId\": 4,\n \"ClassificationName\": \"Floating Holiday\",\n \"PolicyId\": 2,\n \"PolicyName\": \"Full Time\",\n \"FromDate\": \"2024-01-01T00:00:00\",\n \"ThruDate\": \"2024-12-31T00:00:00\",\n \"TimeZoneId\": 20,\n \"TimeZoneName\": \"(GMT-06:00) Central Time (US & Canada)\"\n }\n ],\n \"transactionsList\": [\n {\n \"RowNumber\": 1,\n \"ParticipantId\": 27,\n \"ClassificationId\": 4,\n \"AccrualTransactionTypeId\": 1,\n \"TransactionId\": 1229,\n \"TransactionDate\": \"2024-01-01T00:00:00\",\n \"TransactionTotal\": 24,\n \"TransactionReasonCode\": 1,\n \"Comments\": null,\n \"TransactionReviewStatus\": 1,\n \"Balance\": 0,\n \"TransactionReportingDate\": \"2023-12-31T00:00:00\",\n \"FullName\": \"Blakely, Latrice \",\n \"ClassificationName\": \"Floating Holiday\",\n \"AccrualTransactionTypeName\": \"Accrued\",\n \"TransactionReasonCodeName\": \"Community accrual\",\n \"ReviewStatusName\": \"Approved\"\n }\n ],\n \"summaryByAccrualTransactionType\": [\n {\n \"AccrualTransactionTypeName\": \"Accrued\",\n \"TotalAccruedHours\": 24,\n \"TransactionCount\": 1,\n \"AccrualTransactionTypeId\": 1\n },\n {\n \"AccrualTransactionTypeName\": \"Scheduled\",\n \"TotalAccruedHours\": 0,\n \"TransactionCount\": 0,\n \"AccrualTransactionTypeId\": 2\n },\n {\n \"AccrualTransactionTypeName\": \"Rollover\",\n \"TotalAccruedHours\": 0,\n \"TransactionCount\": 0,\n \"AccrualTransactionTypeId\": 3\n },\n {\n \"AccrualTransactionTypeName\": \"Bid\",\n \"TotalAccruedHours\": 0,\n \"TransactionCount\": 0,\n \"AccrualTransactionTypeId\": 4\n }\n ]\n },\n \"StackTrace\": \"Stack trace here...\"\n}"}],"_postman_id":"f23a0f71-1f26-4eb4-8b62-6784167a450e"},{"name":"PublishedEventReport","event":[{"listen":"prerequest","script":{"exec":[""],"type":"text/javascript","packages":{},"id":"b64942af-2d6e-4105-8718-6fee2c9c71f9"}},{"listen":"test","script":{"exec":[""],"type":"text/javascript","packages":{},"id":"d5590cfe-0185-435b-a0ec-1c0d0cbc0160"}}],"id":"b918fab6-2194-4652-89a1-1c7157293189","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","uuid":"67057425-8152-4a93-87ac-41344e8ee0d5"}],"url":"{{envName}}/api/PublishedEventReport?scopeTypeId=5&scopeId=278&fromDate=3/18/2024&thruDate=3/19/2024&eventTypeId=&isRestrictToOffSite=false&isRestrictToOutOfQueue=false&isRestrictToSupervisorApproval=false&agentFilter=&locationFilter=&reviewStatusFilter=&timeZoneId=20&checkInactives=True&userId=1","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","PublishedEventReport"],"host":["{{envName}}"],"query":[{"description":{"content":"REQUIRED: Defines scope of the report. 1 = Activities, 2 = Supervisors, 3 = GroupMembers, 4 = UserTags, 5 = Individual
\n","type":"text/plain"},"key":"scopeTypeId","value":"5"},{"description":{"content":"REQUIRED: ID relative to the selected scope. For example using Scope Type 5 the Scope ID can be an agent ID such as Agent 777.
\n","type":"text/plain"},"key":"scopeId","value":"278"},{"description":{"content":"REQUIRED: Defines the start date for the report. Format is YYYY-MM-DD or MM/DD/YYYY
\n","type":"text/plain"},"key":"fromDate","value":"3/18/2024"},{"description":{"content":"REQUIRED: Defines the end date for the report. Format is YYYY-MM-DD or MM/DD/YYYY
\n","type":"text/plain"},"key":"thruDate","value":"3/19/2024"},{"description":{"content":"REQUIRED: If supplied, restrict reported events to those of this type. Use GET EventType for a full list of event type IDs. Accepts NULL/blank value.
\n","type":"text/plain"},"key":"eventTypeId","value":""},{"description":{"content":"REQUIRED: If supplied, restrict reported events to those types that are marked as off-site (at-work flag is false). Accepts True/False or Null/blank values.
\n","type":"text/plain"},"key":"isRestrictToOffSite","value":"false"},{"description":{"content":"REQUIRED: If supplied, restrict reported events to those that are marked as out of queue. Accepts True/False or Null/blank values.
\n","type":"text/plain"},"key":"isRestrictToOutOfQueue","value":"false"},{"description":{"content":"REQUIRED: If supplied, restrict reported event to those types that require supervisor approval. Accepts True/False or Null/blank values.
\n","type":"text/plain"},"key":"isRestrictToSupervisorApproval","value":"false"},{"description":{"content":"REQUIRED: The ID of an agent to restrict the results to. You can get a full list of agent IDs using GET Agent. Accepts a Null/blank value.
\n","type":"text/plain"},"key":"agentFilter","value":""},{"description":{"content":"REQUIRED: if supplied restrict reported events to those who's location value includes the provided string of characters. IGNORED for time off requests. Accepts null/blank value.
\n","type":"text/plain"},"key":"locationFilter","value":""},{"description":{"content":"REQUIRED: If supplied, restrict reported events to those that otherwise qualify AND have a matched review status value. Accepts null/blank value.
\n","type":"text/plain"},"key":"reviewStatusFilter","value":""},{"description":{"content":"REQUIRED: Timezone code in which to format the data. Expects integer value or null.
\n","type":"text/plain"},"key":"timeZoneId","value":"20"},{"description":{"content":"REQUIRED: This filters out inactive users if set to true. Accepts true/false or null/blank values.
\n","type":"text/plain"},"key":"checkInactives","value":"True"},{"description":{"content":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList
\n","type":"text/plain"},"key":"userId","value":"1"}],"variable":[]}},"response":[{"id":"229374f1-726c-4fea-9c47-d409d9083646","name":"1 - Activities","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}"}],"url":{"raw":"{{envName}}/api/PublishedEventReport?scopeTypeId=1&scopeId=1&fromDate=3/18/2024&thruDate=3/19/2024&eventTypeId=&isRestrictToOffSite=false&isRestrictToOutOfQueue=false&isRestrictToSupervisorApproval=false&agentFilter=&locationFilter=&reviewStatusFilter=&timeZoneId=20&checkInactives=True&userId=1","host":["{{envName}}"],"path":["api","PublishedEventReport"],"query":[{"key":"scopeTypeId","value":"1","description":"REQUIRED: Defines scope of the report. 1 = Activities, 2 = Supervisors, 3 = GroupMembers, 4 = UserTags, 5 = Individual"},{"key":"scopeId","value":"1","description":"REQUIRED: ID relative to the selected scope. For example using Scope Type 5 the Scope ID can be an agent ID such as Agent 777."},{"key":"fromDate","value":"3/18/2024","description":"REQUIRED: Defines the start date for the report. Format is YYYY-MM-DD or MM/DD/YYYY"},{"key":"thruDate","value":"3/19/2024","description":"REQUIRED: Defines the end date for the report. Format is YYYY-MM-DD or MM/DD/YYYY"},{"key":"eventTypeId","value":"","description":"REQUIRED: If supplied, restrict reported events to those of this type. Use GET EventType for a full list of event type IDs. Accepts NULL/blank value."},{"key":"isRestrictToOffSite","value":"false","description":"REQUIRED: If supplied, restrict reported events to those types that are marked as off-site (at-work flag is false). Accepts True/False or Null/blank values."},{"key":"isRestrictToOutOfQueue","value":"false","description":"REQUIRED: If supplied, restrict reported events to those that are marked as out of queue. Accepts True/False or Null/blank values."},{"key":"isRestrictToSupervisorApproval","value":"false","description":"REQUIRED: If supplied, restrict reported event to those types that require supervisor approval. Accepts True/False or Null/blank values."},{"key":"agentFilter","value":"","description":"REQUIRED: The ID of an agent to restrict the results to. You can get a full list of agent IDs using GET Agent. Accepts a Null/blank value."},{"key":"locationFilter","value":"","description":"REQUIRED: if supplied restrict reported events to those who's location value includes the provided string of characters. IGNORED for time off requests. Accepts null/blank value."},{"key":"reviewStatusFilter","value":"","description":"REQUIRED: If supplied, restrict reported events to those that otherwise qualify AND have a matched review status value. Accepts null/blank value."},{"key":"timeZoneId","value":"20","description":"REQUIRED: Timezone code in which to format the data. Expects integer value or null."},{"key":"checkInactives","value":"True","description":"REQUIRED: This filters out inactive users if set to true. Accepts true/false or null/blank values."},{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruHNA0VBRQ2bZwDZQD5zW3MyKReDX/PFltY="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Wed, 08 May 2024 20:19:00 GMT"},{"key":"Content-Length","value":"467934"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": {\n \"eventDetails\": [\n {\n \"SequenceNumber\": 1,\n \"ParticipantId\": 449,\n \"FullName\": \"McBride, Natasha \",\n \"EventId\": 952747,\n \"ExceptionTypeId\": 4,\n \"EventStartDate\": \"2024-03-18T00:00:00\",\n \"EventEndDate\": \"2024-03-18T08:00:00\",\n \"Duration\": 8,\n \"Location\": null,\n \"Description\": \"Need some time off\",\n \"Locked\": null,\n \"AllDay\": false,\n \"Priority\": 200,\n \"IsConstrainedByWork\": false,\n \"EventTypeName\": \"PTO\",\n \"EventTypeDescription\": \"Paid Time Off Request\",\n \"EventTypePaid\": true,\n \"EventTypeAtWork\": false,\n \"EventTypeInQueue\": false,\n \"EventTypeApprovalRequired\": true,\n \"EventTypeAvailableForCallback\": false,\n \"EventTypeIsDefaultWorkType\": false,\n \"EventTypeIsQueueAdherence\": false,\n \"Color\": \"#228B22\",\n \"EventCreateDate\": \"2024-03-18T23:17:43.627\",\n \"EventTimeZoneId\": null,\n \"MembershipList\": \"McBride, Natasha [Pending]\",\n \"IsPublished\": true,\n \"MemberCount\": 1,\n \"ReviewStatusId\": 2,\n \"ReviewStatusName\": \"Pending\",\n \"IsReviewable\": true,\n \"EventPatternTypeId\": 1,\n \"EventDuration\": 8,\n \"TimeZoneId\": 20\n },\n {\n \"SequenceNumber\": 2,\n \"ParticipantId\": 352,\n \"FullName\": \"Newman, Jean \",\n \"EventId\": 934842,\n \"ExceptionTypeId\": 7,\n \"EventStartDate\": \"2024-03-18T00:00:00\",\n \"EventEndDate\": \"2024-03-18T00:15:00\",\n \"Duration\": 0.25,\n \"Location\": \"\",\n \"Description\": \"Off phone interval\",\n \"Locked\": null,\n \"AllDay\": false,\n \"Priority\": 1,\n \"IsConstrainedByWork\": false,\n \"EventTypeName\": \"Coaching\",\n \"EventTypeDescription\": \"Coaching\",\n \"EventTypePaid\": true,\n \"EventTypeAtWork\": true,\n \"EventTypeInQueue\": false,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": true,\n \"EventTypeIsDefaultWorkType\": false,\n \"EventTypeIsQueueAdherence\": false,\n \"Color\": \"#8FBC8F\",\n \"EventCreateDate\": \"2024-02-01T09:00:13.693\",\n \"EventTimeZoneId\": 20,\n \"MembershipList\": \"Newman, Jean [Approved]\",\n \"IsPublished\": true,\n \"MemberCount\": 1,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"IsReviewable\": false,\n \"EventPatternTypeId\": 1,\n \"EventDuration\": 0.25,\n \"TimeZoneId\": 20\n },\n {\n \"SequenceNumber\": 3,\n \"ParticipantId\": 352,\n \"FullName\": \"Newman, Jean \",\n \"EventId\": 934037,\n \"ExceptionTypeId\": 1,\n \"EventStartDate\": \"2024-03-18T00:00:00\",\n \"EventEndDate\": \"2024-03-18T08:30:00\",\n \"Duration\": 8.5,\n \"Location\": \"Workstation\",\n \"Description\": \"Scheduled Work\",\n \"Locked\": null,\n \"AllDay\": false,\n \"Priority\": 1,\n \"IsConstrainedByWork\": false,\n \"EventTypeName\": \"Work\",\n \"EventTypeDescription\": \"Auto generated work type\",\n \"EventTypePaid\": true,\n \"EventTypeAtWork\": true,\n \"EventTypeInQueue\": true,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": true,\n \"EventTypeIsDefaultWorkType\": true,\n \"EventTypeIsQueueAdherence\": true,\n \"Color\": \"#0000ff\",\n \"EventCreateDate\": \"2024-02-01T09:00:13.693\",\n \"EventTimeZoneId\": 20,\n \"MembershipList\": \"Newman, Jean [Approved]\",\n \"IsPublished\": true,\n \"MemberCount\": 1,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"IsReviewable\": false,\n \"EventPatternTypeId\": 1,\n \"EventDuration\": 8.5,\n \"TimeZoneId\": 20\n },\n {\n \"SequenceNumber\": 4,\n \"ParticipantId\": 387,\n \"FullName\": \"Cassleman, Sherry \",\n \"EventId\": 931994,\n \"ExceptionTypeId\": 2,\n \"EventStartDate\": \"2024-03-18T00:15:00\",\n \"EventEndDate\": \"2024-03-18T00:30:00\",\n \"Duration\": 0.25,\n \"Location\": \"\",\n \"Description\": \"Off phone interval\",\n \"Locked\": null,\n \"AllDay\": false,\n \"Priority\": 100,\n \"IsConstrainedByWork\": true,\n \"EventTypeName\": \"Break\",\n \"EventTypeDescription\": \"Break\",\n \"EventTypePaid\": true,\n \"EventTypeAtWork\": true,\n \"EventTypeInQueue\": false,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": true,\n \"EventTypeIsDefaultWorkType\": false,\n \"EventTypeIsQueueAdherence\": false,\n \"Color\": \"#00FFFF\",\n \"EventCreateDate\": \"2024-02-01T08:55:26.757\",\n \"EventTimeZoneId\": 20,\n \"MembershipList\": \"Cassleman, Sherry [Approved]\",\n \"IsPublished\": true,\n \"MemberCount\": 1,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"IsReviewable\": false,\n \"EventPatternTypeId\": 1,\n \"EventDuration\": 0.25,\n \"TimeZoneId\": 20\n },\n {\n \"SequenceNumber\": 5,\n \"ParticipantId\": 352,\n \"FullName\": \"Newman, Jean \",\n \"EventId\": 934839,\n \"ExceptionTypeId\": 2,\n \"EventStartDate\": \"2024-03-18T01:15:00\",\n \"EventEndDate\": \"2024-03-18T01:30:00\",\n \"Duration\": 0.25,\n \"Location\": \"\",\n \"Description\": \"Off phone interval\",\n \"Locked\": null,\n \"AllDay\": false,\n \"Priority\": 100,\n \"IsConstrainedByWork\": true,\n \"EventTypeName\": \"Break\",\n \"EventTypeDescription\": \"Break\",\n \"EventTypePaid\": true,\n \"EventTypeAtWork\": true,\n \"EventTypeInQueue\": false,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": true,\n \"EventTypeIsDefaultWorkType\": false,\n \"EventTypeIsQueueAdherence\": false,\n \"Color\": \"#00FFFF\",\n \"EventCreateDate\": \"2024-02-01T09:00:13.693\",\n \"EventTimeZoneId\": 20,\n \"MembershipList\": \"Newman, Jean [Approved]\",\n \"IsPublished\": true,\n \"MemberCount\": 1,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"IsReviewable\": false,\n \"EventPatternTypeId\": 1,\n \"EventDuration\": 0.25,\n \"TimeZoneId\": 20\n },\n {\n \"SequenceNumber\": 6,\n \"ParticipantId\": 145,\n \"FullName\": \"Mosley, Kerry \",\n \"EventId\": 933881,\n \"ExceptionTypeId\": 1,\n \"EventStartDate\": \"2024-03-18T02:00:00\",\n \"EventEndDate\": \"2024-03-18T12:30:00\",\n \"Duration\": 10.5,\n \"Location\": \"Workstation\",\n \"Description\": \"Scheduled Work\",\n \"Locked\": null,\n \"AllDay\": false,\n \"Priority\": 1,\n \"IsConstrainedByWork\": false,\n \"EventTypeName\": \"Work\",\n \"EventTypeDescription\": \"Auto generated work type\",\n \"EventTypePaid\": true,\n \"EventTypeAtWork\": true,\n \"EventTypeInQueue\": true,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": true,\n \"EventTypeIsDefaultWorkType\": true,\n \"EventTypeIsQueueAdherence\": true,\n \"Color\": \"#0000ff\",\n \"EventCreateDate\": \"2024-02-01T09:00:13.693\",\n \"EventTimeZoneId\": 20,\n \"MembershipList\": \"Mosley, Kerry [Approved]\",\n \"IsPublished\": true,\n \"MemberCount\": 1,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"IsReviewable\": false,\n \"EventPatternTypeId\": 1,\n \"EventDuration\": 10.5,\n \"TimeZoneId\": 20\n },\n {\n \"SequenceNumber\": 7,\n \"ParticipantId\": 65,\n \"FullName\": \"Sanchez, Maria \",\n \"EventId\": 934160,\n \"ExceptionTypeId\": 1,\n \"EventStartDate\": \"2024-03-18T02:00:00\",\n \"EventEndDate\": \"2024-03-18T06:00:00\",\n \"Duration\": 4,\n \"Location\": \"Workstation\",\n \"Description\": \"Scheduled Work\",\n \"Locked\": null,\n \"AllDay\": false,\n \"Priority\": 1,\n \"IsConstrainedByWork\": false,\n \"EventTypeName\": \"Work\",\n \"EventTypeDescription\": \"Auto generated work type\",\n \"EventTypePaid\": true,\n \"EventTypeAtWork\": true,\n \"EventTypeInQueue\": true,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": true,\n \"EventTypeIsDefaultWorkType\": true,\n \"EventTypeIsQueueAdherence\": true,\n \"Color\": \"#0000ff\",\n \"EventCreateDate\": \"2024-02-01T09:00:13.693\",\n \"EventTimeZoneId\": 20,\n \"MembershipList\": \"Sanchez, Maria [Approved]\",\n \"IsPublished\": true,\n \"MemberCount\": 1,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"IsReviewable\": false,\n \"EventPatternTypeId\": 1,\n \"EventDuration\": 4,\n \"TimeZoneId\": 20\n },\n {\n \"SequenceNumber\": 8,\n \"ParticipantId\": 145,\n \"FullName\": \"Mosley, Kerry \",\n \"EventId\": 934230,\n \"ExceptionTypeId\": 2,\n \"EventStartDate\": \"2024-03-18T04:00:00\",\n \"EventEndDate\": \"2024-03-18T04:15:00\",\n \"Duration\": 0.25,\n \"Location\": \"\",\n \"Description\": \"Off phone interval\",\n \"Locked\": null,\n \"AllDay\": false,\n \"Priority\": 100,\n \"IsConstrainedByWork\": true,\n \"EventTypeName\": \"Break\",\n \"EventTypeDescription\": \"Break\",\n \"EventTypePaid\": true,\n \"EventTypeAtWork\": true,\n \"EventTypeInQueue\": false,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": true,\n \"EventTypeIsDefaultWorkType\": false,\n \"EventTypeIsQueueAdherence\": false,\n \"Color\": \"#00FFFF\",\n \"EventCreateDate\": \"2024-02-01T09:00:13.693\",\n \"EventTimeZoneId\": 20,\n \"MembershipList\": \"Mosley, Kerry [Approved]\",\n \"IsPublished\": true,\n \"MemberCount\": 1,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"IsReviewable\": false,\n \"EventPatternTypeId\": 1,\n \"EventDuration\": 0.25,\n \"TimeZoneId\": 20\n },\n {\n \"SequenceNumber\": 9,\n \"ParticipantId\": 185,\n \"FullName\": \"Prioleau, Sherry \",\n \"EventId\": 933868,\n \"ExceptionTypeId\": 1,\n \"EventStartDate\": \"2024-03-18T04:00:00\",\n \"EventEndDate\": \"2024-03-18T15:30:00\",\n \"Duration\": 11.5,\n \"Location\": \"Workstation\",\n \"Description\": \"Scheduled Work\",\n \"Locked\": null,\n \"AllDay\": false,\n \"Priority\": 1,\n \"IsConstrainedByWork\": false,\n \"EventTypeName\": \"Work\",\n \"EventTypeDescription\": \"Auto generated work type\",\n \"EventTypePaid\": true,\n \"EventTypeAtWork\": true,\n \"EventTypeInQueue\": true,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": true,\n \"EventTypeIsDefaultWorkType\": true,\n \"EventTypeIsQueueAdherence\": true,\n \"Color\": \"#0000ff\",\n \"EventCreateDate\": \"2024-02-01T09:00:13.693\",\n \"EventTimeZoneId\": 20,\n \"MembershipList\": \"Prioleau, Sherry [Approved]\",\n \"IsPublished\": true,\n \"MemberCount\": 1,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"IsReviewable\": false,\n \"EventPatternTypeId\": 1,\n \"EventDuration\": 11.5,\n \"TimeZoneId\": 20\n },\n {\n \"SequenceNumber\": 10,\n \"ParticipantId\": 65,\n \"FullName\": \"Sanchez, Maria \",\n \"EventId\": 935173,\n \"ExceptionTypeId\": 2,\n \"EventStartDate\": \"2024-03-18T04:00:00\",\n \"EventEndDate\": \"2024-03-18T04:15:00\",\n \"Duration\": 0.25,\n \"Location\": \"\",\n \"Description\": \"Off phone interval\",\n \"Locked\": null,\n \"AllDay\": false,\n \"Priority\": 100,\n \"IsConstrainedByWork\": true,\n \"EventTypeName\": \"Break\",\n \"EventTypeDescription\": \"Break\",\n \"EventTypePaid\": true,\n \"EventTypeAtWork\": true,\n \"EventTypeInQueue\": false,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": true,\n \"EventTypeIsDefaultWorkType\": false,\n \"EventTypeIsQueueAdherence\": false,\n \"Color\": \"#00FFFF\",\n \"EventCreateDate\": \"2024-02-01T09:00:13.693\",\n \"EventTimeZoneId\": 20,\n \"MembershipList\": \"Sanchez, Maria [Approved]\",\n \"IsPublished\": true,\n \"MemberCount\": 1,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"IsReviewable\": false,\n \"EventPatternTypeId\": 1,\n \"EventDuration\": 0.25,\n \"TimeZoneId\": 20\n },\n {\n \"SequenceNumber\": 11,\n \"ParticipantId\": 352,\n \"FullName\": \"Newman, Jean \",\n \"EventId\": 934840,\n \"ExceptionTypeId\": 3,\n \"EventStartDate\": \"2024-03-18T04:15:00\",\n \"EventEndDate\": \"2024-03-18T04:45:00\",\n \"Duration\": 0.5,\n \"Location\": \"\",\n \"Description\": \"Off phone interval\",\n \"Locked\": null,\n \"AllDay\": false,\n \"Priority\": 100,\n \"IsConstrainedByWork\": true,\n \"EventTypeName\": \"Lunch\",\n \"EventTypeDescription\": \"Lunch\",\n \"EventTypePaid\": false,\n \"EventTypeAtWork\": true,\n \"EventTypeInQueue\": false,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": true,\n \"EventTypeIsDefaultWorkType\": false,\n \"EventTypeIsQueueAdherence\": false,\n \"Color\": \"#FF9C00\",\n \"EventCreateDate\": \"2024-02-01T09:00:13.693\",\n \"EventTimeZoneId\": 20,\n \"MembershipList\": \"Newman, Jean [Approved]\",\n \"IsPublished\": true,\n \"MemberCount\": 1,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"IsReviewable\": false,\n \"EventPatternTypeId\": 1,\n \"EventDuration\": 0.5,\n \"TimeZoneId\": 20\n },\n {\n \"SequenceNumber\": 12,\n \"ParticipantId\": 318,\n \"FullName\": \"Malvoisin, Fernando \",\n \"EventId\": 933912,\n \"ExceptionTypeId\": 1,\n \"EventStartDate\": \"2024-03-18T05:00:00\",\n \"EventEndDate\": \"2024-03-18T14:00:00\",\n \"Duration\": 9,\n \"Location\": \"Workstation\",\n \"Description\": \"Scheduled Work\",\n \"Locked\": null,\n \"AllDay\": false,\n \"Priority\": 1,\n \"IsConstrainedByWork\": false,\n \"EventTypeName\": \"Work\",\n \"EventTypeDescription\": \"Auto generated work type\",\n \"EventTypePaid\": true,\n \"EventTypeAtWork\": true,\n \"EventTypeInQueue\": true,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": true,\n \"EventTypeIsDefaultWorkType\": true,\n \"EventTypeIsQueueAdherence\": true,\n \"Color\": \"#0000ff\",\n \"EventCreateDate\": \"2024-02-01T09:00:13.693\",\n \"EventTimeZoneId\": 20,\n \"MembershipList\": \"Malvoisin, Fernando [Approved]\",\n \"IsPublished\": true,\n \"MemberCount\": 1,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"IsReviewable\": false,\n \"EventPatternTypeId\": 1,\n \"EventDuration\": 9,\n \"TimeZoneId\": 20\n },\n {\n \"SequenceNumber\": 13,\n \"ParticipantId\": 147,\n \"FullName\": \"Kenney, Reye \",\n \"EventId\": 934034,\n \"ExceptionTypeId\": 1,\n \"EventStartDate\": \"2024-03-18T05:30:00\",\n \"EventEndDate\": \"2024-03-18T14:00:00\",\n \"Duration\": 8.5,\n \"Location\": \"Workstation\",\n \"Description\": \"Scheduled Work\",\n \"Locked\": null,\n \"AllDay\": false,\n \"Priority\": 1,\n \"IsConstrainedByWork\": false,\n \"EventTypeName\": \"Work\",\n \"EventTypeDescription\": \"Auto generated work type\",\n \"EventTypePaid\": true,\n \"EventTypeAtWork\": true,\n \"EventTypeInQueue\": true,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": true,\n \"EventTypeIsDefaultWorkType\": true,\n \"EventTypeIsQueueAdherence\": true,\n \"Color\": \"#0000ff\",\n \"EventCreateDate\": \"2024-02-01T09:00:13.693\",\n \"EventTimeZoneId\": 20,\n \"MembershipList\": \"Kenney, Reye [Approved]\",\n \"IsPublished\": true,\n \"MemberCount\": 1,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"IsReviewable\": false,\n \"EventPatternTypeId\": 1,\n \"EventDuration\": 8.5,\n \"TimeZoneId\": 20\n },\n {\n \"SequenceNumber\": 14,\n \"ParticipantId\": 147,\n \"FullName\": \"Kenney, Reye \",\n \"EventId\": 934830,\n \"ExceptionTypeId\": 7,\n \"EventStartDate\": \"2024-03-18T05:30:00\",\n \"EventEndDate\": \"2024-03-18T05:45:00\",\n \"Duration\": 0.25,\n \"Location\": \"\",\n \"Description\": \"Off phone interval\",\n \"Locked\": null,\n \"AllDay\": false,\n \"Priority\": 1,\n \"IsConstrainedByWork\": false,\n \"EventTypeName\": \"Coaching\",\n \"EventTypeDescription\": \"Coaching\",\n \"EventTypePaid\": true,\n \"EventTypeAtWork\": true,\n \"EventTypeInQueue\": false,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": true,\n \"EventTypeIsDefaultWorkType\": false,\n \"EventTypeIsQueueAdherence\": false,\n \"Color\": \"#8FBC8F\",\n \"EventCreateDate\": \"2024-02-01T09:00:13.693\",\n \"EventTimeZoneId\": 20,\n \"MembershipList\": \"Kenney, Reye [Approved]\",\n \"IsPublished\": true,\n \"MemberCount\": 1,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"IsReviewable\": false,\n \"EventPatternTypeId\": 1,\n \"EventDuration\": 0.25,\n \"TimeZoneId\": 20\n },\n {\n \"SequenceNumber\": 15,\n \"ParticipantId\": 318,\n \"FullName\": \"Malvoisin, Fernando \",\n \"EventId\": 934353,\n \"ExceptionTypeId\": 7,\n \"EventStartDate\": \"2024-03-18T05:45:00\",\n \"EventEndDate\": \"2024-03-18T06:00:00\",\n \"Duration\": 0.25,\n \"Location\": \"\",\n \"Description\": \"Off phone interval\",\n \"Locked\": null,\n \"AllDay\": false,\n \"Priority\": 1,\n \"IsConstrainedByWork\": false,\n \"EventTypeName\": \"Coaching\",\n \"EventTypeDescription\": \"Coaching\",\n \"EventTypePaid\": true,\n \"EventTypeAtWork\": true,\n \"EventTypeInQueue\": false,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": true,\n \"EventTypeIsDefaultWorkType\": false,\n \"EventTypeIsQueueAdherence\": false,\n \"Color\": \"#8FBC8F\",\n \"EventCreateDate\": \"2024-02-01T09:00:13.693\",\n \"EventTimeZoneId\": 20,\n \"MembershipList\": \"Malvoisin, Fernando [Approved]\",\n \"IsPublished\": true,\n \"MemberCount\": 1,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"IsReviewable\": false,\n \"EventPatternTypeId\": 1,\n \"EventDuration\": 0.25,\n \"TimeZoneId\": 20\n },\n {\n \"SequenceNumber\": 16,\n \"ParticipantId\": 145,\n \"FullName\": \"Mosley, Kerry \",\n \"EventId\": 934231,\n \"ExceptionTypeId\": 2,\n \"EventStartDate\": \"2024-03-18T06:00:00\",\n \"EventEndDate\": \"2024-03-18T06:15:00\",\n \"Duration\": 0.25,\n \"Location\": \"\",\n \"Description\": \"Off phone interval\",\n \"Locked\": null,\n \"AllDay\": false,\n \"Priority\": 100,\n \"IsConstrainedByWork\": true,\n \"EventTypeName\": \"Break\",\n \"EventTypeDescription\": \"Break\",\n \"EventTypePaid\": true,\n \"EventTypeAtWork\": true,\n \"EventTypeInQueue\": false,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": true,\n \"EventTypeIsDefaultWorkType\": false,\n \"EventTypeIsQueueAdherence\": false,\n \"Color\": \"#00FFFF\",\n \"EventCreateDate\": \"2024-02-01T09:00:13.693\",\n \"EventTimeZoneId\": 20,\n \"MembershipList\": \"Mosley, Kerry [Approved]\",\n \"IsPublished\": true,\n \"MemberCount\": 1,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"IsReviewable\": false,\n \"EventPatternTypeId\": 1,\n \"EventDuration\": 0.25,\n \"TimeZoneId\": 20\n },\n {\n \"SequenceNumber\": 17,\n \"ParticipantId\": 171,\n \"FullName\": \"Newton, Mary \",\n \"EventId\": 934072,\n \"ExceptionTypeId\": 1,\n \"EventStartDate\": \"2024-03-18T06:00:00\",\n \"EventEndDate\": \"2024-03-18T14:30:00\",\n \"Duration\": 8.5,\n \"Location\": \"Workstation\",\n \"Description\": \"Scheduled Work\",\n \"Locked\": null,\n \"AllDay\": false,\n \"Priority\": 1,\n \"IsConstrainedByWork\": false,\n \"EventTypeName\": \"Work\",\n \"EventTypeDescription\": \"Auto generated work type\",\n \"EventTypePaid\": true,\n \"EventTypeAtWork\": true,\n \"EventTypeInQueue\": true,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": true,\n \"EventTypeIsDefaultWorkType\": true,\n \"EventTypeIsQueueAdherence\": true,\n \"Color\": \"#0000ff\",\n \"EventCreateDate\": \"2024-02-01T09:00:13.693\",\n \"EventTimeZoneId\": 20,\n \"MembershipList\": \"Newton, Mary [Approved]\",\n \"IsPublished\": true,\n \"MemberCount\": 1,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"IsReviewable\": false,\n \"EventPatternTypeId\": 1,\n \"EventDuration\": 8.5,\n \"TimeZoneId\": 20\n },\n {\n \"SequenceNumber\": 18,\n \"ParticipantId\": 171,\n \"FullName\": 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},\n {\n \"RowNumber\": 17,\n \"TotalHours\": 1186.5,\n \"PercentHours\": 100,\n \"EventTypeId\": null,\n \"EventTypeName\": \"Total\",\n \"Color\": \"#FFFFFF\",\n \"EventTypeDescrition\": \"\",\n \"ReviewStatusId\": null,\n \"ReviewStatusName\": \"Total\",\n \"Icon\": null\n }\n ],\n \"summaryByMonth\": [\n {\n \"Sequencer\": 1,\n \"ExceptionTypeId\": 2,\n \"EventTypeName\": \"Break\",\n \"Color\": \"#00FFFF\",\n \"January\": null,\n \"February\": null,\n \"March\": 54.25,\n \"April\": null,\n \"May\": null,\n \"June\": null,\n \"July\": null,\n \"August\": null,\n \"September\": null,\n \"October\": null,\n \"November\": null,\n \"December\": null,\n \"Total\": 54.25\n },\n {\n \"Sequencer\": 1,\n \"ExceptionTypeId\": 7,\n \"EventTypeName\": \"Coaching\",\n \"Color\": \"#8FBC8F\",\n \"January\": null,\n \"February\": null,\n \"March\": 18.5,\n \"April\": null,\n \"May\": null,\n \"June\": null,\n \"July\": null,\n \"August\": null,\n \"September\": null,\n \"October\": null,\n \"November\": null,\n \"December\": null,\n \"Total\": 18.5\n },\n {\n \"Sequencer\": 1,\n \"ExceptionTypeId\": 8,\n \"EventTypeName\": \"Late\",\n \"Color\": \"#ff0000\",\n \"January\": null,\n \"February\": null,\n \"March\": 0.2499,\n \"April\": null,\n \"May\": null,\n \"June\": null,\n \"July\": null,\n \"August\": null,\n \"September\": null,\n \"October\": null,\n \"November\": null,\n \"December\": null,\n \"Total\": 0.2499\n },\n {\n \"Sequencer\": 1,\n \"ExceptionTypeId\": 3,\n \"EventTypeName\": \"Lunch\",\n \"Color\": \"#FF9C00\",\n \"January\": null,\n \"February\": null,\n \"March\": 75,\n \"April\": null,\n \"May\": null,\n \"June\": null,\n \"July\": null,\n \"August\": null,\n \"September\": null,\n \"October\": null,\n \"November\": null,\n \"December\": null,\n \"Total\": 75\n },\n {\n \"Sequencer\": 1,\n \"ExceptionTypeId\": 5,\n \"EventTypeName\": \"Overtime\",\n \"Color\": \"#9400D3\",\n \"January\": null,\n \"February\": null,\n \"March\": 26.5,\n \"April\": null,\n \"May\": null,\n \"June\": null,\n \"July\": null,\n \"August\": null,\n \"September\": null,\n \"October\": null,\n \"November\": null,\n \"December\": null,\n \"Total\": 26.5\n },\n {\n \"Sequencer\": 1,\n \"ExceptionTypeId\": 4,\n \"EventTypeName\": \"PTO\",\n \"Color\": \"#228B22\",\n \"January\": null,\n \"February\": null,\n \"March\": 64,\n \"April\": null,\n \"May\": null,\n \"June\": null,\n \"July\": null,\n \"August\": null,\n \"September\": null,\n \"October\": null,\n \"November\": null,\n \"December\": null,\n \"Total\": 64\n },\n {\n \"Sequencer\": 1,\n \"ExceptionTypeId\": 1,\n \"EventTypeName\": \"Work\",\n \"Color\": \"#0000ff\",\n \"January\": null,\n \"February\": null,\n \"March\": 948,\n \"April\": null,\n \"May\": null,\n \"June\": null,\n \"July\": null,\n \"August\": null,\n \"September\": null,\n \"October\": null,\n \"November\": null,\n \"December\": null,\n \"Total\": 948\n },\n {\n \"Sequencer\": 2,\n \"ExceptionTypeId\": null,\n \"EventTypeName\": null,\n \"Color\": null,\n \"January\": 0,\n \"February\": 0,\n \"March\": 1186.5,\n \"April\": 0,\n \"May\": 0,\n \"June\": 0,\n \"July\": 0,\n \"August\": 0,\n \"September\": 0,\n \"October\": 0,\n \"November\": 0,\n \"December\": 0,\n \"Total\": 1186.5\n }\n ],\n \"reportOptionsSummary\": [\n {\n \"PreferredScopeType\": 1,\n \"PreferredScopeId\": 1,\n \"ScopeTypeName\": \"Activity\",\n \"ScopeIdName\": \"CommunityWFM\",\n \"ScopeIdDescription\": \"Company Name\",\n \"FromDate\": \"2024-03-18T00:00:00\",\n \"ThruDate\": \"2024-03-19T00:00:00\",\n \"TimeZoneId\": 20,\n \"Name\": \"(GMT-06:00) Central Time (US & Canada)\"\n }\n ]\n },\n \"StackTrace\": \"Stack trace here...\"\n}"},{"id":"d8d9f22a-319b-4aec-aaf4-df2600534ff8","name":"2 - Supervisors","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}"}],"url":{"raw":"{{envName}}/api/PublishedEventReport?scopeTypeId=2&scopeId=278&fromDate=3/18/2024&thruDate=3/19/2024&eventTypeId=&isRestrictToOffSite=false&isRestrictToOutOfQueue=false&isRestrictToSupervisorApproval=false&agentFilter=&locationFilter=&reviewStatusFilter=&timeZoneId=20&checkInactives=True&userId=1","host":["{{envName}}"],"path":["api","PublishedEventReport"],"query":[{"key":"scopeTypeId","value":"2","description":"REQUIRED: Defines scope of the report. 1 = Activities, 2 = Supervisors, 3 = GroupMembers, 4 = UserTags, 5 = Individual"},{"key":"scopeId","value":"278","description":"REQUIRED: ID relative to the selected scope. 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Expects integer value or null."},{"key":"checkInactives","value":"True","description":"REQUIRED: This filters out inactive users if set to true. Accepts true/false or null/blank values."},{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruHNA0VBRQ2bZxnvWeKt944inCLQ920KBTY="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Wed, 08 May 2024 20:19:29 GMT"},{"key":"Content-Length","value":"15369"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": {\n \"eventDetails\": [\n {\n \"SequenceNumber\": 1,\n \"ParticipantId\": 278,\n \"FullName\": \"Areheart, Sam \",\n \"EventId\": 952694,\n \"ExceptionTypeId\": 4,\n \"EventStartDate\": \"2024-03-18T08:00:00\",\n \"EventEndDate\": \"2024-03-18T16:00:00\",\n \"Duration\": 8,\n \"Location\": null,\n \"Description\": \"test3\",\n \"Locked\": null,\n \"AllDay\": false,\n \"Priority\": 200,\n \"IsConstrainedByWork\": false,\n \"EventTypeName\": \"PTO\",\n \"EventTypeDescription\": \"Paid Time Off Request\",\n \"EventTypePaid\": true,\n \"EventTypeAtWork\": false,\n \"EventTypeInQueue\": false,\n \"EventTypeApprovalRequired\": true,\n \"EventTypeAvailableForCallback\": false,\n \"EventTypeIsDefaultWorkType\": false,\n \"EventTypeIsQueueAdherence\": false,\n \"Color\": \"#228B22\",\n \"EventCreateDate\": \"2024-03-14T15:48:34.063\",\n \"EventTimeZoneId\": null,\n \"MembershipList\": \"Areheart, Sam [Approved]\",\n \"IsPublished\": true,\n \"MemberCount\": 1,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"IsReviewable\": true,\n \"EventPatternTypeId\": 1,\n \"EventDuration\": 8,\n \"TimeZoneId\": 20\n },\n {\n \"SequenceNumber\": 2,\n \"ParticipantId\": 278,\n \"FullName\": \"Areheart, Sam \",\n \"EventId\": 933874,\n \"ExceptionTypeId\": 1,\n \"EventStartDate\": \"2024-03-18T09:00:00\",\n \"EventEndDate\": \"2024-03-18T20:00:00\",\n \"Duration\": 11,\n \"Location\": \"Workstation\",\n \"Description\": \"Scheduled Work\",\n \"Locked\": null,\n \"AllDay\": false,\n \"Priority\": 1,\n \"IsConstrainedByWork\": false,\n \"EventTypeName\": \"Work\",\n \"EventTypeDescription\": \"Auto generated work type\",\n \"EventTypePaid\": true,\n \"EventTypeAtWork\": true,\n \"EventTypeInQueue\": true,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": true,\n \"EventTypeIsDefaultWorkType\": true,\n \"EventTypeIsQueueAdherence\": true,\n \"Color\": \"#0000ff\",\n \"EventCreateDate\": \"2024-02-01T09:00:13.693\",\n \"EventTimeZoneId\": 20,\n \"MembershipList\": \"Areheart, Sam [Approved]\",\n \"IsPublished\": true,\n \"MemberCount\": 1,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"IsReviewable\": false,\n \"EventPatternTypeId\": 1,\n \"EventDuration\": 11,\n \"TimeZoneId\": 20\n },\n {\n \"SequenceNumber\": 3,\n \"ParticipantId\": 278,\n \"FullName\": \"Areheart, Sam \",\n \"EventId\": 934203,\n \"ExceptionTypeId\": 2,\n \"EventStartDate\": \"2024-03-18T11:15:00\",\n \"EventEndDate\": \"2024-03-18T11:30:00\",\n \"Duration\": 0.25,\n \"Location\": \"\",\n \"Description\": \"Off phone interval\",\n \"Locked\": null,\n \"AllDay\": false,\n \"Priority\": 100,\n \"IsConstrainedByWork\": true,\n \"EventTypeName\": \"Break\",\n \"EventTypeDescription\": \"Break\",\n \"EventTypePaid\": true,\n \"EventTypeAtWork\": true,\n \"EventTypeInQueue\": false,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": true,\n \"EventTypeIsDefaultWorkType\": false,\n \"EventTypeIsQueueAdherence\": false,\n \"Color\": \"#00FFFF\",\n \"EventCreateDate\": \"2024-02-01T09:00:13.693\",\n \"EventTimeZoneId\": 20,\n \"MembershipList\": \"Areheart, Sam [Approved]\",\n \"IsPublished\": true,\n \"MemberCount\": 1,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"IsReviewable\": false,\n \"EventPatternTypeId\": 1,\n \"EventDuration\": 0.25,\n \"TimeZoneId\": 20\n },\n {\n \"SequenceNumber\": 4,\n \"ParticipantId\": 278,\n \"FullName\": \"Areheart, Sam \",\n \"EventId\": 934206,\n \"ExceptionTypeId\": 3,\n \"EventStartDate\": \"2024-03-18T13:30:00\",\n \"EventEndDate\": \"2024-03-18T14:30:00\",\n \"Duration\": 1,\n \"Location\": \"\",\n \"Description\": \"Off phone interval\",\n \"Locked\": null,\n \"AllDay\": false,\n \"Priority\": 100,\n \"IsConstrainedByWork\": true,\n \"EventTypeName\": \"Lunch\",\n \"EventTypeDescription\": \"Lunch\",\n \"EventTypePaid\": false,\n \"EventTypeAtWork\": true,\n \"EventTypeInQueue\": false,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": true,\n \"EventTypeIsDefaultWorkType\": false,\n \"EventTypeIsQueueAdherence\": false,\n \"Color\": \"#FF9C00\",\n \"EventCreateDate\": \"2024-02-01T09:00:13.693\",\n \"EventTimeZoneId\": 20,\n \"MembershipList\": \"Areheart, Sam [Approved]\",\n \"IsPublished\": true,\n \"MemberCount\": 1,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"IsReviewable\": false,\n \"EventPatternTypeId\": 1,\n \"EventDuration\": 1,\n \"TimeZoneId\": 20\n },\n {\n \"SequenceNumber\": 5,\n \"ParticipantId\": 278,\n \"FullName\": \"Areheart, Sam \",\n \"EventId\": 934204,\n \"ExceptionTypeId\": 2,\n \"EventStartDate\": \"2024-03-18T16:00:00\",\n \"EventEndDate\": \"2024-03-18T16:15:00\",\n \"Duration\": 0.25,\n \"Location\": \"\",\n \"Description\": \"Off phone interval\",\n \"Locked\": null,\n \"AllDay\": false,\n \"Priority\": 100,\n \"IsConstrainedByWork\": true,\n \"EventTypeName\": \"Break\",\n \"EventTypeDescription\": \"Break\",\n \"EventTypePaid\": true,\n \"EventTypeAtWork\": true,\n \"EventTypeInQueue\": false,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": true,\n \"EventTypeIsDefaultWorkType\": false,\n \"EventTypeIsQueueAdherence\": false,\n \"Color\": \"#00FFFF\",\n \"EventCreateDate\": \"2024-02-01T09:00:13.693\",\n \"EventTimeZoneId\": 20,\n \"MembershipList\": \"Areheart, Sam [Approved]\",\n \"IsPublished\": true,\n \"MemberCount\": 1,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"IsReviewable\": false,\n \"EventPatternTypeId\": 1,\n \"EventDuration\": 0.25,\n \"TimeZoneId\": 20\n },\n {\n \"SequenceNumber\": 6,\n \"ParticipantId\": 278,\n \"FullName\": \"Areheart, Sam \",\n \"EventId\": 934205,\n \"ExceptionTypeId\": 2,\n \"EventStartDate\": \"2024-03-18T17:45:00\",\n \"EventEndDate\": \"2024-03-18T18:00:00\",\n \"Duration\": 0.25,\n \"Location\": \"\",\n \"Description\": \"Off phone interval\",\n \"Locked\": null,\n \"AllDay\": false,\n \"Priority\": 100,\n \"IsConstrainedByWork\": true,\n \"EventTypeName\": \"Break\",\n \"EventTypeDescription\": \"Break\",\n \"EventTypePaid\": true,\n \"EventTypeAtWork\": true,\n \"EventTypeInQueue\": false,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": true,\n \"EventTypeIsDefaultWorkType\": false,\n \"EventTypeIsQueueAdherence\": false,\n \"Color\": \"#00FFFF\",\n \"EventCreateDate\": \"2024-02-01T09:00:13.693\",\n \"EventTimeZoneId\": 20,\n \"MembershipList\": \"Areheart, Sam [Approved]\",\n \"IsPublished\": true,\n \"MemberCount\": 1,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"IsReviewable\": false,\n \"EventPatternTypeId\": 1,\n \"EventDuration\": 0.25,\n \"TimeZoneId\": 20\n },\n {\n \"SequenceNumber\": 7,\n \"ParticipantId\": 278,\n \"FullName\": \"Areheart, Sam \",\n \"EventId\": 952695,\n \"ExceptionTypeId\": 4,\n \"EventStartDate\": \"2024-03-19T08:00:00\",\n \"EventEndDate\": \"2024-03-19T16:00:00\",\n \"Duration\": 8,\n \"Location\": null,\n \"Description\": \"test3\",\n \"Locked\": null,\n \"AllDay\": false,\n \"Priority\": 200,\n \"IsConstrainedByWork\": false,\n \"EventTypeName\": \"PTO\",\n \"EventTypeDescription\": \"Paid Time Off Request\",\n \"EventTypePaid\": true,\n \"EventTypeAtWork\": false,\n \"EventTypeInQueue\": false,\n \"EventTypeApprovalRequired\": true,\n \"EventTypeAvailableForCallback\": false,\n \"EventTypeIsDefaultWorkType\": false,\n \"EventTypeIsQueueAdherence\": false,\n \"Color\": \"#228B22\",\n \"EventCreateDate\": \"2024-03-14T15:48:34.063\",\n \"EventTimeZoneId\": null,\n \"MembershipList\": \"Areheart, Sam [Approved]\",\n \"IsPublished\": true,\n \"MemberCount\": 1,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"IsReviewable\": true,\n \"EventPatternTypeId\": 1,\n \"EventDuration\": 8,\n \"TimeZoneId\": 20\n },\n {\n \"SequenceNumber\": 8,\n \"ParticipantId\": 278,\n \"FullName\": \"Areheart, Sam \",\n \"EventId\": 933875,\n \"ExceptionTypeId\": 1,\n \"EventStartDate\": \"2024-03-19T09:00:00\",\n \"EventEndDate\": \"2024-03-19T20:00:00\",\n \"Duration\": 11,\n \"Location\": \"Workstation\",\n \"Description\": \"Scheduled Work\",\n \"Locked\": null,\n \"AllDay\": false,\n \"Priority\": 1,\n \"IsConstrainedByWork\": false,\n \"EventTypeName\": \"Work\",\n \"EventTypeDescription\": \"Auto generated work type\",\n \"EventTypePaid\": true,\n \"EventTypeAtWork\": true,\n \"EventTypeInQueue\": true,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": true,\n \"EventTypeIsDefaultWorkType\": true,\n \"EventTypeIsQueueAdherence\": true,\n \"Color\": \"#0000ff\",\n \"EventCreateDate\": \"2024-02-01T09:00:13.693\",\n \"EventTimeZoneId\": 20,\n \"MembershipList\": \"Areheart, Sam [Approved]\",\n \"IsPublished\": true,\n \"MemberCount\": 1,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"IsReviewable\": false,\n \"EventPatternTypeId\": 1,\n \"EventDuration\": 11,\n \"TimeZoneId\": 20\n },\n {\n \"SequenceNumber\": 9,\n \"ParticipantId\": 278,\n \"FullName\": \"Areheart, Sam \",\n \"EventId\": 934207,\n \"ExceptionTypeId\": 2,\n \"EventStartDate\": \"2024-03-19T11:15:00\",\n \"EventEndDate\": \"2024-03-19T11:30:00\",\n \"Duration\": 0.25,\n \"Location\": \"\",\n \"Description\": \"Off phone interval\",\n \"Locked\": null,\n \"AllDay\": false,\n \"Priority\": 100,\n \"IsConstrainedByWork\": true,\n \"EventTypeName\": \"Break\",\n \"EventTypeDescription\": \"Break\",\n \"EventTypePaid\": true,\n \"EventTypeAtWork\": true,\n \"EventTypeInQueue\": false,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": true,\n \"EventTypeIsDefaultWorkType\": false,\n \"EventTypeIsQueueAdherence\": false,\n \"Color\": \"#00FFFF\",\n \"EventCreateDate\": \"2024-02-01T09:00:13.693\",\n \"EventTimeZoneId\": 20,\n \"MembershipList\": \"Areheart, Sam [Approved]\",\n \"IsPublished\": true,\n \"MemberCount\": 1,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"IsReviewable\": false,\n \"EventPatternTypeId\": 1,\n \"EventDuration\": 0.25,\n \"TimeZoneId\": 20\n },\n {\n \"SequenceNumber\": 10,\n \"ParticipantId\": 278,\n \"FullName\": \"Areheart, Sam \",\n \"EventId\": 934210,\n \"ExceptionTypeId\": 3,\n \"EventStartDate\": \"2024-03-19T13:00:00\",\n \"EventEndDate\": \"2024-03-19T14:00:00\",\n \"Duration\": 1,\n \"Location\": \"\",\n \"Description\": \"Off phone interval\",\n \"Locked\": null,\n \"AllDay\": false,\n \"Priority\": 100,\n \"IsConstrainedByWork\": true,\n \"EventTypeName\": \"Lunch\",\n \"EventTypeDescription\": \"Lunch\",\n \"EventTypePaid\": false,\n \"EventTypeAtWork\": true,\n \"EventTypeInQueue\": false,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": true,\n \"EventTypeIsDefaultWorkType\": false,\n \"EventTypeIsQueueAdherence\": false,\n \"Color\": \"#FF9C00\",\n \"EventCreateDate\": \"2024-02-01T09:00:13.693\",\n \"EventTimeZoneId\": 20,\n \"MembershipList\": \"Areheart, Sam [Approved]\",\n \"IsPublished\": true,\n \"MemberCount\": 1,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"IsReviewable\": false,\n \"EventPatternTypeId\": 1,\n \"EventDuration\": 1,\n \"TimeZoneId\": 20\n },\n {\n \"SequenceNumber\": 11,\n \"ParticipantId\": 278,\n \"FullName\": \"Areheart, Sam \",\n \"EventId\": 934208,\n \"ExceptionTypeId\": 2,\n \"EventStartDate\": \"2024-03-19T15:45:00\",\n \"EventEndDate\": \"2024-03-19T16:00:00\",\n \"Duration\": 0.25,\n \"Location\": \"\",\n \"Description\": \"Off phone interval\",\n \"Locked\": null,\n \"AllDay\": false,\n \"Priority\": 100,\n \"IsConstrainedByWork\": true,\n \"EventTypeName\": \"Break\",\n \"EventTypeDescription\": \"Break\",\n \"EventTypePaid\": true,\n \"EventTypeAtWork\": true,\n \"EventTypeInQueue\": false,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": true,\n \"EventTypeIsDefaultWorkType\": false,\n \"EventTypeIsQueueAdherence\": false,\n \"Color\": \"#00FFFF\",\n \"EventCreateDate\": \"2024-02-01T09:00:13.693\",\n \"EventTimeZoneId\": 20,\n \"MembershipList\": \"Areheart, Sam [Approved]\",\n \"IsPublished\": true,\n \"MemberCount\": 1,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"IsReviewable\": false,\n \"EventPatternTypeId\": 1,\n \"EventDuration\": 0.25,\n \"TimeZoneId\": 20\n },\n {\n \"SequenceNumber\": 12,\n \"ParticipantId\": 278,\n \"FullName\": \"Areheart, Sam \",\n \"EventId\": 934209,\n \"ExceptionTypeId\": 2,\n \"EventStartDate\": \"2024-03-19T17:45:00\",\n \"EventEndDate\": \"2024-03-19T18:00:00\",\n \"Duration\": 0.25,\n \"Location\": \"\",\n \"Description\": \"Off phone interval\",\n \"Locked\": null,\n \"AllDay\": false,\n \"Priority\": 100,\n \"IsConstrainedByWork\": true,\n \"EventTypeName\": \"Break\",\n \"EventTypeDescription\": \"Break\",\n \"EventTypePaid\": true,\n \"EventTypeAtWork\": true,\n \"EventTypeInQueue\": false,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": true,\n \"EventTypeIsDefaultWorkType\": false,\n \"EventTypeIsQueueAdherence\": false,\n \"Color\": \"#00FFFF\",\n \"EventCreateDate\": \"2024-02-01T09:00:13.693\",\n \"EventTimeZoneId\": 20,\n \"MembershipList\": \"Areheart, Sam [Approved]\",\n \"IsPublished\": true,\n \"MemberCount\": 1,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"IsReviewable\": false,\n \"EventPatternTypeId\": 1,\n \"EventDuration\": 0.25,\n \"TimeZoneId\": 20\n }\n ],\n \"summaryByEventType\": [\n {\n \"RowNumber\": 1,\n \"TotalHours\": 1.5,\n \"PercentHours\": 3.61,\n \"EventTypeId\": 2,\n \"EventTypeName\": \"Break\",\n \"Color\": \"#00FFFF\",\n \"EventTypeDescription\": \"Break\"\n },\n {\n \"RowNumber\": 2,\n \"TotalHours\": 2,\n \"PercentHours\": 4.82,\n \"EventTypeId\": 3,\n \"EventTypeName\": \"Lunch\",\n \"Color\": \"#FF9C00\",\n \"EventTypeDescription\": \"Lunch\"\n },\n {\n \"RowNumber\": 3,\n \"TotalHours\": 16,\n \"PercentHours\": 38.55,\n \"EventTypeId\": 4,\n \"EventTypeName\": \"PTO\",\n \"Color\": \"#228B22\",\n \"EventTypeDescription\": \"Paid Time Off Request\"\n },\n {\n \"RowNumber\": 4,\n \"TotalHours\": 22,\n \"PercentHours\": 53.01,\n \"EventTypeId\": 1,\n \"EventTypeName\": \"Work\",\n \"Color\": \"#0000ff\",\n \"EventTypeDescription\": \"Auto generated work type\"\n },\n {\n \"RowNumber\": 5,\n \"TotalHours\": 41.5,\n \"PercentHours\": 100,\n \"EventTypeId\": null,\n \"EventTypeName\": \"Total\",\n \"Color\": \"#FFFFFF\",\n \"EventTypeDescription\": \"\"\n }\n ],\n \"summaryByReviewStatus\": [\n {\n \"TotalHours\": 41.5,\n \"PercentHours\": 100,\n \"ReviewStatusId\": 1,\n \"Icon\": \"~/Images/Icons/g/64/view_ok.png\",\n \"ReviewStatusName\": \"Approved\",\n \"RowNumber\": 1\n },\n {\n \"TotalHours\": 41.5,\n \"PercentHours\": 100,\n \"ReviewStatusId\": null,\n \"Icon\": null,\n \"ReviewStatusName\": \"Total\",\n \"RowNumber\": 2\n }\n ],\n \"summaryByEventTypeAndReviewStatus\": [\n {\n \"RowNumber\": 3,\n \"TotalHours\": 1.5,\n \"PercentHours\": 3.61,\n \"EventTypeId\": 2,\n \"EventTypeName\": \"Break\",\n \"Color\": \"#00FFFF\",\n \"EventTypeDescrition\": \"Break\",\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"Icon\": \"~/Images/Icons/g/64/view_ok.png\"\n },\n {\n \"RowNumber\": 4,\n \"TotalHours\": 1.5,\n \"PercentHours\": 3.61,\n \"EventTypeId\": 2,\n \"EventTypeName\": \"Break\",\n \"Color\": \"#00FFFF\",\n \"EventTypeDescrition\": \"Break\",\n \"ReviewStatusId\": null,\n \"ReviewStatusName\": \"Total\",\n \"Icon\": null\n },\n {\n \"RowNumber\": 5,\n \"TotalHours\": 2,\n \"PercentHours\": 4.82,\n \"EventTypeId\": 3,\n \"EventTypeName\": \"Lunch\",\n \"Color\": \"#FF9C00\",\n \"EventTypeDescrition\": \"Lunch\",\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"Icon\": \"~/Images/Icons/g/64/view_ok.png\"\n },\n {\n \"RowNumber\": 6,\n \"TotalHours\": 2,\n \"PercentHours\": 4.82,\n \"EventTypeId\": 3,\n \"EventTypeName\": \"Lunch\",\n \"Color\": \"#FF9C00\",\n \"EventTypeDescrition\": \"Lunch\",\n \"ReviewStatusId\": null,\n \"ReviewStatusName\": \"Total\",\n \"Icon\": null\n },\n {\n \"RowNumber\": 7,\n \"TotalHours\": 16,\n \"PercentHours\": 38.55,\n \"EventTypeId\": 4,\n \"EventTypeName\": \"PTO\",\n \"Color\": \"#228B22\",\n \"EventTypeDescrition\": \"Paid Time Off Request\",\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"Icon\": \"~/Images/Icons/g/64/view_ok.png\"\n },\n {\n \"RowNumber\": 8,\n \"TotalHours\": 16,\n \"PercentHours\": 38.55,\n \"EventTypeId\": 4,\n \"EventTypeName\": \"PTO\",\n \"Color\": \"#228B22\",\n \"EventTypeDescrition\": \"Paid Time Off Request\",\n \"ReviewStatusId\": null,\n \"ReviewStatusName\": \"Total\",\n \"Icon\": null\n },\n {\n \"RowNumber\": 1,\n \"TotalHours\": 22,\n \"PercentHours\": 53.01,\n \"EventTypeId\": 1,\n \"EventTypeName\": \"Work\",\n \"Color\": \"#0000ff\",\n \"EventTypeDescrition\": \"Auto generated work type\",\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"Icon\": \"~/Images/Icons/g/64/view_ok.png\"\n },\n {\n \"RowNumber\": 2,\n \"TotalHours\": 22,\n \"PercentHours\": 53.01,\n \"EventTypeId\": 1,\n \"EventTypeName\": \"Work\",\n \"Color\": \"#0000ff\",\n \"EventTypeDescrition\": \"Auto generated work type\",\n \"ReviewStatusId\": null,\n \"ReviewStatusName\": \"Total\",\n \"Icon\": null\n },\n {\n \"RowNumber\": 9,\n \"TotalHours\": 41.5,\n \"PercentHours\": 100,\n \"EventTypeId\": null,\n \"EventTypeName\": \"Total\",\n \"Color\": \"#FFFFFF\",\n \"EventTypeDescrition\": \"\",\n \"ReviewStatusId\": null,\n \"ReviewStatusName\": \"Total\",\n \"Icon\": null\n }\n ],\n \"summaryByMonth\": [\n {\n \"Sequencer\": 1,\n \"ExceptionTypeId\": 2,\n \"EventTypeName\": \"Break\",\n \"Color\": \"#00FFFF\",\n \"January\": null,\n \"February\": null,\n \"March\": 1.5,\n \"April\": null,\n \"May\": null,\n \"June\": null,\n \"July\": null,\n \"August\": null,\n \"September\": null,\n \"October\": null,\n \"November\": null,\n \"December\": null,\n \"Total\": 1.5\n },\n {\n \"Sequencer\": 1,\n \"ExceptionTypeId\": 3,\n \"EventTypeName\": \"Lunch\",\n \"Color\": \"#FF9C00\",\n \"January\": null,\n \"February\": null,\n \"March\": 2,\n \"April\": null,\n \"May\": null,\n \"June\": null,\n \"July\": null,\n \"August\": null,\n \"September\": null,\n \"October\": null,\n \"November\": null,\n \"December\": null,\n \"Total\": 2\n },\n {\n \"Sequencer\": 1,\n \"ExceptionTypeId\": 4,\n \"EventTypeName\": \"PTO\",\n \"Color\": \"#228B22\",\n \"January\": null,\n \"February\": null,\n \"March\": 16,\n \"April\": null,\n \"May\": null,\n \"June\": null,\n \"July\": null,\n \"August\": null,\n \"September\": null,\n \"October\": null,\n \"November\": null,\n \"December\": null,\n \"Total\": 16\n },\n {\n \"Sequencer\": 1,\n \"ExceptionTypeId\": 1,\n \"EventTypeName\": \"Work\",\n \"Color\": \"#0000ff\",\n \"January\": null,\n \"February\": null,\n \"March\": 22,\n \"April\": null,\n \"May\": null,\n \"June\": null,\n \"July\": null,\n \"August\": null,\n \"September\": null,\n \"October\": null,\n \"November\": null,\n \"December\": null,\n \"Total\": 22\n },\n {\n \"Sequencer\": 2,\n \"ExceptionTypeId\": null,\n \"EventTypeName\": null,\n \"Color\": null,\n \"January\": 0,\n \"February\": 0,\n \"March\": 41.5,\n \"April\": 0,\n \"May\": 0,\n \"June\": 0,\n \"July\": 0,\n \"August\": 0,\n \"September\": 0,\n \"October\": 0,\n \"November\": 0,\n \"December\": 0,\n \"Total\": 41.5\n }\n ],\n \"reportOptionsSummary\": [\n {\n \"PreferredScopeType\": 2,\n \"PreferredScopeId\": 278,\n \"ScopeTypeName\": \"Supervisor\",\n \"ScopeIdName\": \"Areheart, Sam \",\n \"ScopeIdDescription\": \"Sales/Service Rep\",\n \"FromDate\": \"2024-03-18T00:00:00\",\n \"ThruDate\": \"2024-03-19T00:00:00\",\n \"TimeZoneId\": 20,\n \"Name\": \"(GMT-06:00) Central Time (US & Canada)\"\n }\n ]\n },\n \"StackTrace\": \"Stack trace here...\"\n}"},{"id":"9d83efea-3382-4d8a-8759-fd838e244e9d","name":"3 - GroupMembers","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}"}],"url":{"raw":"{{envName}}/api/PublishedEventReport?scopeTypeId=3&scopeId=1&fromDate=3/18/2024&thruDate=3/19/2024&eventTypeId=&isRestrictToOffSite=false&isRestrictToOutOfQueue=false&isRestrictToSupervisorApproval=false&agentFilter=&locationFilter=&reviewStatusFilter=&timeZoneId=20&checkInactives=True&userId=1","host":["{{envName}}"],"path":["api","PublishedEventReport"],"query":[{"key":"scopeTypeId","value":"3","description":"REQUIRED: Defines scope of the report. 1 = Activities, 2 = Supervisors, 3 = GroupMembers, 4 = UserTags, 5 = Individual"},{"key":"scopeId","value":"1","description":"REQUIRED: ID relative to the selected scope. 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Accepts True/False or Null/blank values."},{"key":"isRestrictToSupervisorApproval","value":"false","description":"REQUIRED: If supplied, restrict reported event to those types that require supervisor approval. Accepts True/False or Null/blank values."},{"key":"agentFilter","value":"","description":"REQUIRED: The ID of an agent to restrict the results to. You can get a full list of agent IDs using GET Agent. Accepts a Null/blank value."},{"key":"locationFilter","value":"","description":"REQUIRED: if supplied restrict reported events to those who's location value includes the provided string of characters. IGNORED for time off requests. Accepts null/blank value."},{"key":"reviewStatusFilter","value":"","description":"REQUIRED: If supplied, restrict reported events to those that otherwise qualify AND have a matched review status value. Accepts null/blank value."},{"key":"timeZoneId","value":"20","description":"REQUIRED: Timezone code in which to format the data. Expects integer value or null."},{"key":"checkInactives","value":"True","description":"REQUIRED: This filters out inactive users if set to true. Accepts true/false or null/blank values."},{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruHNA0VBRQ2bZ7aLg3ZIX9A1XIv/iIjavyg="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Wed, 08 May 2024 20:19:54 GMT"},{"key":"Content-Length","value":"21532"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": {\n \"eventDetails\": [\n {\n \"SequenceNumber\": 1,\n \"ParticipantId\": 382,\n \"FullName\": \"Duncan, Matthew \",\n \"EventId\": 933980,\n \"ExceptionTypeId\": 1,\n \"EventStartDate\": \"2024-03-18T11:00:00\",\n \"EventEndDate\": \"2024-03-18T20:00:00\",\n \"Duration\": 9,\n \"Location\": \"Workstation\",\n \"Description\": \"Scheduled Work\",\n \"Locked\": null,\n \"AllDay\": false,\n \"Priority\": 1,\n \"IsConstrainedByWork\": false,\n \"EventTypeName\": \"Work\",\n \"EventTypeDescription\": \"Auto generated work type\",\n \"EventTypePaid\": true,\n \"EventTypeAtWork\": true,\n \"EventTypeInQueue\": true,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": true,\n \"EventTypeIsDefaultWorkType\": true,\n \"EventTypeIsQueueAdherence\": true,\n \"Color\": \"#0000ff\",\n \"EventCreateDate\": \"2024-02-01T09:00:13.693\",\n \"EventTimeZoneId\": 20,\n \"MembershipList\": \"Duncan, Matthew [Approved]\",\n \"IsPublished\": true,\n \"MemberCount\": 1,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"IsReviewable\": false,\n \"EventPatternTypeId\": 1,\n \"EventDuration\": 9,\n \"TimeZoneId\": 20\n },\n {\n \"SequenceNumber\": 2,\n \"ParticipantId\": 382,\n \"FullName\": \"Duncan, Matthew \",\n \"EventId\": 934614,\n \"ExceptionTypeId\": 2,\n \"EventStartDate\": \"2024-03-18T13:15:00\",\n \"EventEndDate\": \"2024-03-18T13:30:00\",\n \"Duration\": 0.25,\n \"Location\": \"\",\n \"Description\": \"Off phone interval\",\n \"Locked\": null,\n \"AllDay\": false,\n \"Priority\": 100,\n \"IsConstrainedByWork\": true,\n \"EventTypeName\": \"Break\",\n \"EventTypeDescription\": \"Break\",\n \"EventTypePaid\": true,\n \"EventTypeAtWork\": true,\n \"EventTypeInQueue\": false,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": true,\n \"EventTypeIsDefaultWorkType\": false,\n \"EventTypeIsQueueAdherence\": false,\n \"Color\": \"#00FFFF\",\n \"EventCreateDate\": \"2024-02-01T09:00:13.693\",\n \"EventTimeZoneId\": 20,\n \"MembershipList\": \"Duncan, Matthew [Approved]\",\n \"IsPublished\": true,\n \"MemberCount\": 1,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"IsReviewable\": false,\n \"EventPatternTypeId\": 1,\n \"EventDuration\": 0.25,\n \"TimeZoneId\": 20\n },\n {\n \"SequenceNumber\": 3,\n \"ParticipantId\": 382,\n \"FullName\": \"Duncan, Matthew \",\n \"EventId\": 934615,\n \"ExceptionTypeId\": 3,\n \"EventStartDate\": \"2024-03-18T15:30:00\",\n \"EventEndDate\": \"2024-03-18T16:30:00\",\n \"Duration\": 1,\n \"Location\": \"\",\n \"Description\": \"Off phone interval\",\n \"Locked\": null,\n \"AllDay\": false,\n \"Priority\": 100,\n \"IsConstrainedByWork\": true,\n \"EventTypeName\": \"Lunch\",\n \"EventTypeDescription\": \"Lunch\",\n \"EventTypePaid\": false,\n \"EventTypeAtWork\": true,\n \"EventTypeInQueue\": false,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": true,\n \"EventTypeIsDefaultWorkType\": false,\n \"EventTypeIsQueueAdherence\": false,\n \"Color\": \"#FF9C00\",\n \"EventCreateDate\": \"2024-02-01T09:00:13.693\",\n \"EventTimeZoneId\": 20,\n \"MembershipList\": \"Duncan, Matthew [Approved]\",\n \"IsPublished\": true,\n \"MemberCount\": 1,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"IsReviewable\": false,\n \"EventPatternTypeId\": 1,\n \"EventDuration\": 1,\n \"TimeZoneId\": 20\n },\n {\n \"SequenceNumber\": 4,\n \"ParticipantId\": 382,\n \"FullName\": \"Duncan, Matthew \",\n \"EventId\": 934617,\n \"ExceptionTypeId\": 7,\n \"EventStartDate\": \"2024-03-18T15:45:00\",\n \"EventEndDate\": \"2024-03-18T16:00:00\",\n \"Duration\": 0.25,\n \"Location\": \"\",\n \"Description\": \"Off phone interval\",\n \"Locked\": null,\n \"AllDay\": false,\n \"Priority\": 1,\n \"IsConstrainedByWork\": false,\n \"EventTypeName\": \"Coaching\",\n \"EventTypeDescription\": \"Coaching\",\n \"EventTypePaid\": true,\n \"EventTypeAtWork\": true,\n \"EventTypeInQueue\": false,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": true,\n \"EventTypeIsDefaultWorkType\": false,\n \"EventTypeIsQueueAdherence\": false,\n \"Color\": \"#8FBC8F\",\n \"EventCreateDate\": \"2024-02-01T09:00:13.693\",\n \"EventTimeZoneId\": 20,\n \"MembershipList\": \"Duncan, Matthew [Approved]\",\n \"IsPublished\": true,\n \"MemberCount\": 1,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"IsReviewable\": false,\n \"EventPatternTypeId\": 1,\n \"EventDuration\": 0.25,\n \"TimeZoneId\": 20\n },\n {\n \"SequenceNumber\": 5,\n \"ParticipantId\": 414,\n \"FullName\": \"Schrum, Joe \",\n \"EventId\": 934001,\n \"ExceptionTypeId\": 1,\n \"EventStartDate\": \"2024-03-18T16:30:00\",\n \"EventEndDate\": \"2024-03-19T01:30:00\",\n \"Duration\": 9,\n \"Location\": \"Workstation\",\n \"Description\": \"Scheduled Work\",\n \"Locked\": null,\n \"AllDay\": false,\n \"Priority\": 1,\n \"IsConstrainedByWork\": false,\n \"EventTypeName\": \"Work\",\n \"EventTypeDescription\": \"Auto generated work type\",\n \"EventTypePaid\": true,\n \"EventTypeAtWork\": true,\n \"EventTypeInQueue\": true,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": true,\n \"EventTypeIsDefaultWorkType\": true,\n \"EventTypeIsQueueAdherence\": true,\n \"Color\": \"#0000ff\",\n \"EventCreateDate\": \"2024-02-01T09:00:13.693\",\n \"EventTimeZoneId\": 20,\n \"MembershipList\": \"Schrum, Joe [Approved]\",\n \"IsPublished\": true,\n \"MemberCount\": 1,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"IsReviewable\": false,\n \"EventPatternTypeId\": 1,\n \"EventDuration\": 9,\n \"TimeZoneId\": 20\n },\n {\n \"SequenceNumber\": 6,\n \"ParticipantId\": 414,\n \"FullName\": \"Schrum, Joe \",\n \"EventId\": 934699,\n \"ExceptionTypeId\": 7,\n \"EventStartDate\": \"2024-03-18T16:30:00\",\n \"EventEndDate\": \"2024-03-18T16:45:00\",\n \"Duration\": 0.25,\n \"Location\": \"\",\n \"Description\": \"Off phone interval\",\n \"Locked\": null,\n \"AllDay\": false,\n \"Priority\": 1,\n \"IsConstrainedByWork\": false,\n \"EventTypeName\": \"Coaching\",\n \"EventTypeDescription\": \"Coaching\",\n \"EventTypePaid\": true,\n \"EventTypeAtWork\": true,\n \"EventTypeInQueue\": false,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": true,\n \"EventTypeIsDefaultWorkType\": false,\n \"EventTypeIsQueueAdherence\": false,\n \"Color\": \"#8FBC8F\",\n \"EventCreateDate\": \"2024-02-01T09:00:13.693\",\n \"EventTimeZoneId\": 20,\n \"MembershipList\": \"Schrum, Joe [Approved]\",\n \"IsPublished\": true,\n \"MemberCount\": 1,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"IsReviewable\": false,\n \"EventPatternTypeId\": 1,\n \"EventDuration\": 0.25,\n \"TimeZoneId\": 20\n },\n {\n \"SequenceNumber\": 7,\n \"ParticipantId\": 382,\n \"FullName\": \"Duncan, Matthew \",\n \"EventId\": 934616,\n \"ExceptionTypeId\": 2,\n \"EventStartDate\": \"2024-03-18T18:00:00\",\n \"EventEndDate\": \"2024-03-18T18:15:00\",\n \"Duration\": 0.25,\n \"Location\": \"\",\n \"Description\": \"Off phone interval\",\n \"Locked\": null,\n \"AllDay\": false,\n \"Priority\": 100,\n \"IsConstrainedByWork\": true,\n \"EventTypeName\": \"Break\",\n \"EventTypeDescription\": \"Break\",\n \"EventTypePaid\": true,\n \"EventTypeAtWork\": true,\n \"EventTypeInQueue\": false,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": true,\n \"EventTypeIsDefaultWorkType\": false,\n \"EventTypeIsQueueAdherence\": false,\n \"Color\": \"#00FFFF\",\n \"EventCreateDate\": \"2024-02-01T09:00:13.693\",\n \"EventTimeZoneId\": 20,\n \"MembershipList\": \"Duncan, Matthew [Approved]\",\n \"IsPublished\": true,\n \"MemberCount\": 1,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"IsReviewable\": false,\n \"EventPatternTypeId\": 1,\n \"EventDuration\": 0.25,\n \"TimeZoneId\": 20\n },\n {\n \"SequenceNumber\": 8,\n \"ParticipantId\": 414,\n \"FullName\": \"Schrum, Joe \",\n \"EventId\": 934696,\n \"ExceptionTypeId\": 2,\n \"EventStartDate\": \"2024-03-18T20:00:00\",\n \"EventEndDate\": \"2024-03-18T20:15:00\",\n \"Duration\": 0.25,\n \"Location\": \"\",\n \"Description\": \"Off phone interval\",\n \"Locked\": null,\n \"AllDay\": false,\n \"Priority\": 100,\n \"IsConstrainedByWork\": true,\n \"EventTypeName\": \"Break\",\n \"EventTypeDescription\": \"Break\",\n \"EventTypePaid\": true,\n \"EventTypeAtWork\": true,\n \"EventTypeInQueue\": false,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": true,\n \"EventTypeIsDefaultWorkType\": false,\n \"EventTypeIsQueueAdherence\": false,\n \"Color\": \"#00FFFF\",\n \"EventCreateDate\": \"2024-02-01T09:00:13.693\",\n \"EventTimeZoneId\": 20,\n \"MembershipList\": \"Schrum, Joe [Approved]\",\n \"IsPublished\": true,\n \"MemberCount\": 1,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"IsReviewable\": false,\n \"EventPatternTypeId\": 1,\n \"EventDuration\": 0.25,\n \"TimeZoneId\": 20\n },\n {\n \"SequenceNumber\": 9,\n \"ParticipantId\": 414,\n \"FullName\": \"Schrum, Joe \",\n \"EventId\": 934697,\n \"ExceptionTypeId\": 3,\n \"EventStartDate\": \"2024-03-18T21:00:00\",\n \"EventEndDate\": \"2024-03-18T22:00:00\",\n \"Duration\": 1,\n \"Location\": \"\",\n \"Description\": \"Off phone interval\",\n \"Locked\": null,\n \"AllDay\": false,\n \"Priority\": 100,\n \"IsConstrainedByWork\": true,\n \"EventTypeName\": \"Lunch\",\n \"EventTypeDescription\": \"Lunch\",\n \"EventTypePaid\": false,\n \"EventTypeAtWork\": true,\n \"EventTypeInQueue\": false,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": true,\n \"EventTypeIsDefaultWorkType\": false,\n \"EventTypeIsQueueAdherence\": false,\n \"Color\": \"#FF9C00\",\n \"EventCreateDate\": \"2024-02-01T09:00:13.693\",\n \"EventTimeZoneId\": 20,\n \"MembershipList\": \"Schrum, Joe [Approved]\",\n \"IsPublished\": true,\n \"MemberCount\": 1,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"IsReviewable\": false,\n \"EventPatternTypeId\": 1,\n \"EventDuration\": 1,\n \"TimeZoneId\": 20\n },\n {\n \"SequenceNumber\": 10,\n \"ParticipantId\": 414,\n \"FullName\": \"Schrum, Joe \",\n \"EventId\": 934698,\n \"ExceptionTypeId\": 2,\n \"EventStartDate\": \"2024-03-18T23:45:00\",\n \"EventEndDate\": \"2024-03-19T00:00:00\",\n \"Duration\": 0.25,\n \"Location\": \"\",\n \"Description\": \"Off phone interval\",\n \"Locked\": null,\n \"AllDay\": false,\n \"Priority\": 100,\n \"IsConstrainedByWork\": true,\n \"EventTypeName\": \"Break\",\n \"EventTypeDescription\": \"Break\",\n \"EventTypePaid\": true,\n \"EventTypeAtWork\": true,\n \"EventTypeInQueue\": false,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": true,\n \"EventTypeIsDefaultWorkType\": false,\n \"EventTypeIsQueueAdherence\": false,\n \"Color\": \"#00FFFF\",\n \"EventCreateDate\": \"2024-02-01T09:00:13.693\",\n \"EventTimeZoneId\": 20,\n \"MembershipList\": \"Schrum, Joe [Approved]\",\n \"IsPublished\": true,\n \"MemberCount\": 1,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"IsReviewable\": false,\n \"EventPatternTypeId\": 1,\n \"EventDuration\": 0.25,\n \"TimeZoneId\": 20\n },\n {\n \"SequenceNumber\": 11,\n \"ParticipantId\": 382,\n \"FullName\": \"Duncan, Matthew \",\n \"EventId\": 933981,\n \"ExceptionTypeId\": 1,\n \"EventStartDate\": \"2024-03-19T11:00:00\",\n \"EventEndDate\": \"2024-03-19T20:00:00\",\n \"Duration\": 9,\n \"Location\": \"Workstation\",\n \"Description\": \"Scheduled Work\",\n \"Locked\": null,\n \"AllDay\": false,\n \"Priority\": 1,\n \"IsConstrainedByWork\": false,\n \"EventTypeName\": \"Work\",\n \"EventTypeDescription\": \"Auto generated work type\",\n \"EventTypePaid\": true,\n \"EventTypeAtWork\": true,\n \"EventTypeInQueue\": true,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": true,\n \"EventTypeIsDefaultWorkType\": true,\n \"EventTypeIsQueueAdherence\": true,\n \"Color\": \"#0000ff\",\n \"EventCreateDate\": \"2024-02-01T09:00:13.693\",\n \"EventTimeZoneId\": 20,\n \"MembershipList\": \"Duncan, Matthew [Approved]\",\n \"IsPublished\": true,\n \"MemberCount\": 1,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"IsReviewable\": false,\n \"EventPatternTypeId\": 1,\n \"EventDuration\": 9,\n \"TimeZoneId\": 20\n },\n {\n \"SequenceNumber\": 12,\n \"ParticipantId\": 382,\n \"FullName\": \"Duncan, Matthew \",\n \"EventId\": 934618,\n \"ExceptionTypeId\": 2,\n \"EventStartDate\": \"2024-03-19T13:00:00\",\n \"EventEndDate\": \"2024-03-19T13:15:00\",\n \"Duration\": 0.25,\n \"Location\": \"\",\n \"Description\": \"Off phone interval\",\n \"Locked\": null,\n \"AllDay\": false,\n \"Priority\": 100,\n \"IsConstrainedByWork\": true,\n \"EventTypeName\": \"Break\",\n \"EventTypeDescription\": \"Break\",\n \"EventTypePaid\": true,\n \"EventTypeAtWork\": true,\n \"EventTypeInQueue\": false,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": true,\n \"EventTypeIsDefaultWorkType\": false,\n \"EventTypeIsQueueAdherence\": false,\n \"Color\": \"#00FFFF\",\n \"EventCreateDate\": \"2024-02-01T09:00:13.693\",\n \"EventTimeZoneId\": 20,\n \"MembershipList\": \"Duncan, Matthew [Approved]\",\n \"IsPublished\": true,\n \"MemberCount\": 1,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"IsReviewable\": false,\n \"EventPatternTypeId\": 1,\n \"EventDuration\": 0.25,\n \"TimeZoneId\": 20\n },\n {\n \"SequenceNumber\": 13,\n \"ParticipantId\": 382,\n \"FullName\": \"Duncan, Matthew \",\n \"EventId\": 934619,\n \"ExceptionTypeId\": 3,\n \"EventStartDate\": \"2024-03-19T15:30:00\",\n \"EventEndDate\": \"2024-03-19T16:30:00\",\n \"Duration\": 1,\n \"Location\": \"\",\n \"Description\": \"Off phone interval\",\n \"Locked\": null,\n \"AllDay\": false,\n \"Priority\": 100,\n \"IsConstrainedByWork\": true,\n \"EventTypeName\": \"Lunch\",\n \"EventTypeDescription\": \"Lunch\",\n \"EventTypePaid\": false,\n \"EventTypeAtWork\": true,\n \"EventTypeInQueue\": false,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": true,\n \"EventTypeIsDefaultWorkType\": false,\n \"EventTypeIsQueueAdherence\": false,\n \"Color\": \"#FF9C00\",\n \"EventCreateDate\": \"2024-02-01T09:00:13.693\",\n \"EventTimeZoneId\": 20,\n \"MembershipList\": \"Duncan, Matthew [Approved]\",\n \"IsPublished\": true,\n \"MemberCount\": 1,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"IsReviewable\": false,\n \"EventPatternTypeId\": 1,\n \"EventDuration\": 1,\n \"TimeZoneId\": 20\n },\n {\n \"SequenceNumber\": 14,\n \"ParticipantId\": 414,\n \"FullName\": \"Schrum, Joe \",\n \"EventId\": 934002,\n \"ExceptionTypeId\": 1,\n \"EventStartDate\": \"2024-03-19T16:30:00\",\n \"EventEndDate\": \"2024-03-20T01:30:00\",\n \"Duration\": 9,\n \"Location\": \"Workstation\",\n \"Description\": \"Scheduled Work\",\n \"Locked\": null,\n \"AllDay\": false,\n \"Priority\": 1,\n \"IsConstrainedByWork\": false,\n \"EventTypeName\": \"Work\",\n \"EventTypeDescription\": \"Auto generated work type\",\n \"EventTypePaid\": true,\n \"EventTypeAtWork\": true,\n \"EventTypeInQueue\": true,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": true,\n \"EventTypeIsDefaultWorkType\": true,\n \"EventTypeIsQueueAdherence\": true,\n \"Color\": \"#0000ff\",\n \"EventCreateDate\": \"2024-02-01T09:00:13.693\",\n \"EventTimeZoneId\": 20,\n \"MembershipList\": \"Schrum, Joe [Approved]\",\n \"IsPublished\": true,\n \"MemberCount\": 1,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"IsReviewable\": false,\n \"EventPatternTypeId\": 1,\n \"EventDuration\": 9,\n \"TimeZoneId\": 20\n },\n {\n \"SequenceNumber\": 15,\n \"ParticipantId\": 382,\n \"FullName\": \"Duncan, Matthew \",\n \"EventId\": 934621,\n \"ExceptionTypeId\": 7,\n \"EventStartDate\": \"2024-03-19T16:45:00\",\n \"EventEndDate\": \"2024-03-19T17:00:00\",\n \"Duration\": 0.25,\n \"Location\": \"\",\n \"Description\": \"Off phone interval\",\n \"Locked\": null,\n \"AllDay\": false,\n \"Priority\": 1,\n \"IsConstrainedByWork\": false,\n \"EventTypeName\": \"Coaching\",\n \"EventTypeDescription\": \"Coaching\",\n \"EventTypePaid\": true,\n \"EventTypeAtWork\": true,\n \"EventTypeInQueue\": false,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": true,\n \"EventTypeIsDefaultWorkType\": false,\n \"EventTypeIsQueueAdherence\": false,\n \"Color\": \"#8FBC8F\",\n \"EventCreateDate\": \"2024-02-01T09:00:13.693\",\n \"EventTimeZoneId\": 20,\n \"MembershipList\": \"Duncan, Matthew [Approved]\",\n \"IsPublished\": true,\n \"MemberCount\": 1,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"IsReviewable\": false,\n \"EventPatternTypeId\": 1,\n \"EventDuration\": 0.25,\n \"TimeZoneId\": 20\n },\n {\n \"SequenceNumber\": 16,\n \"ParticipantId\": 382,\n \"FullName\": \"Duncan, Matthew \",\n \"EventId\": 934620,\n \"ExceptionTypeId\": 2,\n \"EventStartDate\": \"2024-03-19T18:00:00\",\n \"EventEndDate\": \"2024-03-19T18:15:00\",\n \"Duration\": 0.25,\n \"Location\": \"\",\n \"Description\": \"Off phone interval\",\n \"Locked\": null,\n \"AllDay\": false,\n \"Priority\": 100,\n \"IsConstrainedByWork\": true,\n \"EventTypeName\": \"Break\",\n \"EventTypeDescription\": \"Break\",\n \"EventTypePaid\": true,\n \"EventTypeAtWork\": true,\n \"EventTypeInQueue\": false,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": true,\n \"EventTypeIsDefaultWorkType\": false,\n \"EventTypeIsQueueAdherence\": false,\n \"Color\": \"#00FFFF\",\n \"EventCreateDate\": \"2024-02-01T09:00:13.693\",\n \"EventTimeZoneId\": 20,\n \"MembershipList\": \"Duncan, Matthew [Approved]\",\n \"IsPublished\": true,\n \"MemberCount\": 1,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"IsReviewable\": false,\n \"EventPatternTypeId\": 1,\n \"EventDuration\": 0.25,\n \"TimeZoneId\": 20\n },\n {\n \"SequenceNumber\": 17,\n \"ParticipantId\": 414,\n \"FullName\": \"Schrum, Joe \",\n \"EventId\": 934700,\n \"ExceptionTypeId\": 2,\n \"EventStartDate\": \"2024-03-19T19:00:00\",\n \"EventEndDate\": \"2024-03-19T19:15:00\",\n \"Duration\": 0.25,\n \"Location\": \"\",\n \"Description\": \"Off phone interval\",\n \"Locked\": null,\n \"AllDay\": false,\n \"Priority\": 100,\n \"IsConstrainedByWork\": true,\n \"EventTypeName\": \"Break\",\n \"EventTypeDescription\": \"Break\",\n \"EventTypePaid\": true,\n \"EventTypeAtWork\": true,\n \"EventTypeInQueue\": false,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": true,\n \"EventTypeIsDefaultWorkType\": false,\n \"EventTypeIsQueueAdherence\": false,\n \"Color\": \"#00FFFF\",\n \"EventCreateDate\": \"2024-02-01T09:00:13.693\",\n \"EventTimeZoneId\": 20,\n \"MembershipList\": \"Schrum, Joe [Approved]\",\n \"IsPublished\": true,\n \"MemberCount\": 1,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"IsReviewable\": false,\n \"EventPatternTypeId\": 1,\n \"EventDuration\": 0.25,\n \"TimeZoneId\": 20\n },\n {\n \"SequenceNumber\": 18,\n \"ParticipantId\": 414,\n \"FullName\": \"Schrum, Joe \",\n \"EventId\": 934701,\n \"ExceptionTypeId\": 3,\n \"EventStartDate\": \"2024-03-19T20:30:00\",\n \"EventEndDate\": \"2024-03-19T21:30:00\",\n \"Duration\": 1,\n \"Location\": \"\",\n \"Description\": \"Off phone interval\",\n \"Locked\": null,\n \"AllDay\": false,\n \"Priority\": 100,\n \"IsConstrainedByWork\": true,\n \"EventTypeName\": \"Lunch\",\n \"EventTypeDescription\": \"Lunch\",\n \"EventTypePaid\": false,\n \"EventTypeAtWork\": true,\n \"EventTypeInQueue\": false,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": true,\n \"EventTypeIsDefaultWorkType\": false,\n \"EventTypeIsQueueAdherence\": false,\n \"Color\": \"#FF9C00\",\n \"EventCreateDate\": \"2024-02-01T09:00:13.693\",\n \"EventTimeZoneId\": 20,\n \"MembershipList\": \"Schrum, Joe [Approved]\",\n \"IsPublished\": true,\n \"MemberCount\": 1,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"IsReviewable\": false,\n \"EventPatternTypeId\": 1,\n \"EventDuration\": 1,\n \"TimeZoneId\": 20\n },\n {\n \"SequenceNumber\": 19,\n \"ParticipantId\": 414,\n \"FullName\": \"Schrum, Joe \",\n \"EventId\": 934702,\n \"ExceptionTypeId\": 2,\n \"EventStartDate\": \"2024-03-19T23:15:00\",\n \"EventEndDate\": \"2024-03-19T23:30:00\",\n \"Duration\": 0.25,\n \"Location\": \"\",\n \"Description\": \"Off phone interval\",\n \"Locked\": null,\n \"AllDay\": false,\n \"Priority\": 100,\n \"IsConstrainedByWork\": true,\n \"EventTypeName\": \"Break\",\n \"EventTypeDescription\": \"Break\",\n \"EventTypePaid\": true,\n \"EventTypeAtWork\": true,\n \"EventTypeInQueue\": false,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": true,\n \"EventTypeIsDefaultWorkType\": false,\n \"EventTypeIsQueueAdherence\": false,\n \"Color\": \"#00FFFF\",\n \"EventCreateDate\": \"2024-02-01T09:00:13.693\",\n \"EventTimeZoneId\": 20,\n \"MembershipList\": \"Schrum, Joe [Approved]\",\n \"IsPublished\": true,\n \"MemberCount\": 1,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"IsReviewable\": false,\n \"EventPatternTypeId\": 1,\n \"EventDuration\": 0.25,\n \"TimeZoneId\": 20\n }\n ],\n \"summaryByEventType\": [\n {\n \"RowNumber\": 1,\n \"TotalHours\": 2,\n \"PercentHours\": 4.68,\n \"EventTypeId\": 2,\n \"EventTypeName\": \"Break\",\n \"Color\": \"#00FFFF\",\n \"EventTypeDescription\": \"Break\"\n },\n {\n \"RowNumber\": 2,\n \"TotalHours\": 0.75,\n \"PercentHours\": 1.75,\n \"EventTypeId\": 7,\n \"EventTypeName\": \"Coaching\",\n \"Color\": \"#8FBC8F\",\n \"EventTypeDescription\": \"Coaching\"\n },\n {\n \"RowNumber\": 3,\n \"TotalHours\": 4,\n \"PercentHours\": 9.36,\n \"EventTypeId\": 3,\n \"EventTypeName\": \"Lunch\",\n \"Color\": \"#FF9C00\",\n \"EventTypeDescription\": \"Lunch\"\n },\n {\n \"RowNumber\": 4,\n \"TotalHours\": 36,\n \"PercentHours\": 84.21,\n \"EventTypeId\": 1,\n \"EventTypeName\": \"Work\",\n \"Color\": \"#0000ff\",\n \"EventTypeDescription\": \"Auto generated work type\"\n },\n {\n \"RowNumber\": 5,\n \"TotalHours\": 42.75,\n \"PercentHours\": 100,\n \"EventTypeId\": null,\n \"EventTypeName\": \"Total\",\n \"Color\": \"#FFFFFF\",\n \"EventTypeDescription\": \"\"\n }\n ],\n \"summaryByReviewStatus\": [\n {\n \"TotalHours\": 42.75,\n \"PercentHours\": 100,\n \"ReviewStatusId\": 1,\n \"Icon\": \"~/Images/Icons/g/64/view_ok.png\",\n \"ReviewStatusName\": \"Approved\",\n \"RowNumber\": 1\n },\n {\n \"TotalHours\": 42.75,\n \"PercentHours\": 100,\n \"ReviewStatusId\": null,\n \"Icon\": null,\n \"ReviewStatusName\": \"Total\",\n \"RowNumber\": 2\n }\n ],\n \"summaryByEventTypeAndReviewStatus\": [\n {\n \"RowNumber\": 3,\n \"TotalHours\": 2,\n \"PercentHours\": 4.68,\n \"EventTypeId\": 2,\n \"EventTypeName\": \"Break\",\n \"Color\": \"#00FFFF\",\n \"EventTypeDescrition\": \"Break\",\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"Icon\": \"~/Images/Icons/g/64/view_ok.png\"\n },\n {\n \"RowNumber\": 4,\n \"TotalHours\": 2,\n \"PercentHours\": 4.68,\n \"EventTypeId\": 2,\n \"EventTypeName\": \"Break\",\n \"Color\": \"#00FFFF\",\n \"EventTypeDescrition\": \"Break\",\n \"ReviewStatusId\": null,\n \"ReviewStatusName\": \"Total\",\n \"Icon\": null\n },\n {\n \"RowNumber\": 7,\n \"TotalHours\": 0.75,\n \"PercentHours\": 1.75,\n \"EventTypeId\": 7,\n \"EventTypeName\": \"Coaching\",\n \"Color\": \"#8FBC8F\",\n \"EventTypeDescrition\": \"Coaching\",\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"Icon\": \"~/Images/Icons/g/64/view_ok.png\"\n },\n {\n \"RowNumber\": 8,\n \"TotalHours\": 0.75,\n \"PercentHours\": 1.75,\n \"EventTypeId\": 7,\n \"EventTypeName\": \"Coaching\",\n \"Color\": \"#8FBC8F\",\n \"EventTypeDescrition\": \"Coaching\",\n \"ReviewStatusId\": null,\n \"ReviewStatusName\": \"Total\",\n \"Icon\": null\n },\n {\n \"RowNumber\": 5,\n \"TotalHours\": 4,\n \"PercentHours\": 9.36,\n \"EventTypeId\": 3,\n \"EventTypeName\": \"Lunch\",\n \"Color\": \"#FF9C00\",\n \"EventTypeDescrition\": \"Lunch\",\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"Icon\": \"~/Images/Icons/g/64/view_ok.png\"\n },\n {\n \"RowNumber\": 6,\n \"TotalHours\": 4,\n \"PercentHours\": 9.36,\n \"EventTypeId\": 3,\n \"EventTypeName\": \"Lunch\",\n \"Color\": \"#FF9C00\",\n \"EventTypeDescrition\": \"Lunch\",\n \"ReviewStatusId\": null,\n \"ReviewStatusName\": \"Total\",\n \"Icon\": null\n },\n {\n \"RowNumber\": 1,\n \"TotalHours\": 36,\n \"PercentHours\": 84.21,\n \"EventTypeId\": 1,\n \"EventTypeName\": \"Work\",\n \"Color\": \"#0000ff\",\n \"EventTypeDescrition\": \"Auto generated work type\",\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"Icon\": \"~/Images/Icons/g/64/view_ok.png\"\n },\n {\n \"RowNumber\": 2,\n \"TotalHours\": 36,\n \"PercentHours\": 84.21,\n \"EventTypeId\": 1,\n \"EventTypeName\": \"Work\",\n \"Color\": \"#0000ff\",\n \"EventTypeDescrition\": \"Auto generated work type\",\n \"ReviewStatusId\": null,\n \"ReviewStatusName\": \"Total\",\n \"Icon\": null\n },\n {\n \"RowNumber\": 9,\n \"TotalHours\": 42.75,\n \"PercentHours\": 100,\n \"EventTypeId\": null,\n \"EventTypeName\": \"Total\",\n \"Color\": \"#FFFFFF\",\n \"EventTypeDescrition\": \"\",\n \"ReviewStatusId\": null,\n \"ReviewStatusName\": \"Total\",\n \"Icon\": null\n }\n ],\n \"summaryByMonth\": [\n {\n \"Sequencer\": 1,\n \"ExceptionTypeId\": 2,\n \"EventTypeName\": \"Break\",\n \"Color\": \"#00FFFF\",\n \"January\": null,\n \"February\": null,\n \"March\": 2,\n \"April\": null,\n \"May\": null,\n \"June\": null,\n \"July\": null,\n \"August\": null,\n \"September\": null,\n \"October\": null,\n \"November\": null,\n \"December\": null,\n \"Total\": 2\n },\n {\n \"Sequencer\": 1,\n \"ExceptionTypeId\": 7,\n \"EventTypeName\": \"Coaching\",\n \"Color\": \"#8FBC8F\",\n \"January\": null,\n \"February\": null,\n \"March\": 0.75,\n \"April\": null,\n \"May\": null,\n \"June\": null,\n \"July\": null,\n \"August\": null,\n \"September\": null,\n \"October\": null,\n \"November\": null,\n \"December\": null,\n \"Total\": 0.75\n },\n {\n \"Sequencer\": 1,\n \"ExceptionTypeId\": 3,\n \"EventTypeName\": \"Lunch\",\n \"Color\": \"#FF9C00\",\n \"January\": null,\n \"February\": null,\n \"March\": 4,\n \"April\": null,\n \"May\": null,\n \"June\": null,\n \"July\": null,\n \"August\": null,\n \"September\": null,\n \"October\": null,\n \"November\": null,\n \"December\": null,\n \"Total\": 4\n },\n {\n \"Sequencer\": 1,\n \"ExceptionTypeId\": 1,\n \"EventTypeName\": \"Work\",\n \"Color\": \"#0000ff\",\n \"January\": null,\n \"February\": null,\n \"March\": 36,\n \"April\": null,\n \"May\": null,\n \"June\": null,\n \"July\": null,\n \"August\": null,\n \"September\": null,\n \"October\": null,\n \"November\": null,\n \"December\": null,\n \"Total\": 36\n },\n {\n \"Sequencer\": 2,\n \"ExceptionTypeId\": null,\n \"EventTypeName\": null,\n \"Color\": null,\n \"January\": 0,\n \"February\": 0,\n \"March\": 42.75,\n \"April\": 0,\n \"May\": 0,\n \"June\": 0,\n \"July\": 0,\n \"August\": 0,\n \"September\": 0,\n \"October\": 0,\n \"November\": 0,\n \"December\": 0,\n \"Total\": 42.75\n }\n ],\n \"reportOptionsSummary\": [\n {\n \"PreferredScopeType\": 3,\n \"PreferredScopeId\": 1,\n \"ScopeTypeName\": \"User Group\",\n \"ScopeIdName\": \"Team Leads and Peer Agents\",\n \"ScopeIdDescription\": \"Safety Team\",\n \"FromDate\": \"2024-03-18T00:00:00\",\n \"ThruDate\": \"2024-03-19T00:00:00\",\n \"TimeZoneId\": 20,\n \"Name\": \"(GMT-06:00) Central Time (US & Canada)\"\n }\n ]\n },\n \"StackTrace\": \"Stack trace here...\"\n}"},{"id":"ecaab9b3-650d-4913-8ea2-04a8a05b7d1a","name":"5 - 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Expects integer value or null."},{"key":"checkInactives","value":"True","description":"REQUIRED: This filters out inactive users if set to true. Accepts true/false or null/blank values."},{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruHNA0VBRQ2bZ3m9cJyd7rFzCoIC22zBJBM="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Wed, 08 May 2024 20:22:47 GMT"},{"key":"Content-Length","value":"15381"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": {\n \"eventDetails\": [\n {\n \"SequenceNumber\": 1,\n \"ParticipantId\": 278,\n \"FullName\": \"Areheart, Sam \",\n \"EventId\": 952694,\n \"ExceptionTypeId\": 4,\n \"EventStartDate\": \"2024-03-18T08:00:00\",\n \"EventEndDate\": \"2024-03-18T16:00:00\",\n \"Duration\": 8,\n \"Location\": null,\n \"Description\": \"test3\",\n \"Locked\": null,\n \"AllDay\": false,\n \"Priority\": 200,\n \"IsConstrainedByWork\": false,\n \"EventTypeName\": \"PTO\",\n \"EventTypeDescription\": \"Paid Time Off Request\",\n \"EventTypePaid\": true,\n \"EventTypeAtWork\": false,\n \"EventTypeInQueue\": false,\n \"EventTypeApprovalRequired\": true,\n \"EventTypeAvailableForCallback\": false,\n \"EventTypeIsDefaultWorkType\": false,\n \"EventTypeIsQueueAdherence\": false,\n \"Color\": \"#228B22\",\n \"EventCreateDate\": \"2024-03-14T15:48:34.063\",\n \"EventTimeZoneId\": null,\n \"MembershipList\": \"Areheart, Sam [Approved]\",\n \"IsPublished\": true,\n \"MemberCount\": 1,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"IsReviewable\": true,\n \"EventPatternTypeId\": 1,\n \"EventDuration\": 8,\n \"TimeZoneId\": 20\n },\n {\n \"SequenceNumber\": 2,\n \"ParticipantId\": 278,\n \"FullName\": \"Areheart, Sam \",\n \"EventId\": 933874,\n \"ExceptionTypeId\": 1,\n \"EventStartDate\": \"2024-03-18T09:00:00\",\n \"EventEndDate\": \"2024-03-18T20:00:00\",\n \"Duration\": 11,\n \"Location\": \"Workstation\",\n \"Description\": \"Scheduled Work\",\n \"Locked\": null,\n \"AllDay\": false,\n \"Priority\": 1,\n \"IsConstrainedByWork\": false,\n \"EventTypeName\": \"Work\",\n \"EventTypeDescription\": \"Auto generated work type\",\n \"EventTypePaid\": true,\n \"EventTypeAtWork\": true,\n \"EventTypeInQueue\": true,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": true,\n \"EventTypeIsDefaultWorkType\": true,\n \"EventTypeIsQueueAdherence\": true,\n \"Color\": \"#0000ff\",\n \"EventCreateDate\": \"2024-02-01T09:00:13.693\",\n \"EventTimeZoneId\": 20,\n \"MembershipList\": \"Areheart, Sam [Approved]\",\n \"IsPublished\": true,\n \"MemberCount\": 1,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"IsReviewable\": false,\n \"EventPatternTypeId\": 1,\n \"EventDuration\": 11,\n \"TimeZoneId\": 20\n },\n {\n \"SequenceNumber\": 3,\n \"ParticipantId\": 278,\n \"FullName\": \"Areheart, Sam \",\n \"EventId\": 934203,\n \"ExceptionTypeId\": 2,\n \"EventStartDate\": \"2024-03-18T11:15:00\",\n \"EventEndDate\": \"2024-03-18T11:30:00\",\n \"Duration\": 0.25,\n \"Location\": \"\",\n \"Description\": \"Off phone interval\",\n \"Locked\": null,\n \"AllDay\": false,\n \"Priority\": 100,\n \"IsConstrainedByWork\": true,\n \"EventTypeName\": \"Break\",\n \"EventTypeDescription\": \"Break\",\n \"EventTypePaid\": true,\n \"EventTypeAtWork\": true,\n \"EventTypeInQueue\": false,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": true,\n \"EventTypeIsDefaultWorkType\": false,\n \"EventTypeIsQueueAdherence\": false,\n \"Color\": \"#00FFFF\",\n \"EventCreateDate\": \"2024-02-01T09:00:13.693\",\n \"EventTimeZoneId\": 20,\n \"MembershipList\": \"Areheart, Sam [Approved]\",\n \"IsPublished\": true,\n \"MemberCount\": 1,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"IsReviewable\": false,\n \"EventPatternTypeId\": 1,\n \"EventDuration\": 0.25,\n \"TimeZoneId\": 20\n },\n {\n \"SequenceNumber\": 4,\n \"ParticipantId\": 278,\n \"FullName\": \"Areheart, Sam \",\n \"EventId\": 934206,\n \"ExceptionTypeId\": 3,\n \"EventStartDate\": \"2024-03-18T13:30:00\",\n \"EventEndDate\": \"2024-03-18T14:30:00\",\n \"Duration\": 1,\n \"Location\": \"\",\n \"Description\": \"Off phone interval\",\n \"Locked\": null,\n \"AllDay\": false,\n \"Priority\": 100,\n \"IsConstrainedByWork\": true,\n \"EventTypeName\": \"Lunch\",\n \"EventTypeDescription\": \"Lunch\",\n \"EventTypePaid\": false,\n \"EventTypeAtWork\": true,\n \"EventTypeInQueue\": false,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": true,\n \"EventTypeIsDefaultWorkType\": false,\n \"EventTypeIsQueueAdherence\": false,\n \"Color\": \"#FF9C00\",\n \"EventCreateDate\": \"2024-02-01T09:00:13.693\",\n \"EventTimeZoneId\": 20,\n \"MembershipList\": \"Areheart, Sam [Approved]\",\n \"IsPublished\": true,\n \"MemberCount\": 1,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"IsReviewable\": false,\n \"EventPatternTypeId\": 1,\n \"EventDuration\": 1,\n \"TimeZoneId\": 20\n },\n {\n \"SequenceNumber\": 5,\n \"ParticipantId\": 278,\n \"FullName\": \"Areheart, Sam \",\n \"EventId\": 934204,\n \"ExceptionTypeId\": 2,\n \"EventStartDate\": \"2024-03-18T16:00:00\",\n \"EventEndDate\": \"2024-03-18T16:15:00\",\n \"Duration\": 0.25,\n \"Location\": \"\",\n \"Description\": \"Off phone interval\",\n \"Locked\": null,\n \"AllDay\": false,\n \"Priority\": 100,\n \"IsConstrainedByWork\": true,\n \"EventTypeName\": \"Break\",\n \"EventTypeDescription\": \"Break\",\n \"EventTypePaid\": true,\n \"EventTypeAtWork\": true,\n \"EventTypeInQueue\": false,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": true,\n \"EventTypeIsDefaultWorkType\": false,\n \"EventTypeIsQueueAdherence\": false,\n \"Color\": \"#00FFFF\",\n \"EventCreateDate\": \"2024-02-01T09:00:13.693\",\n \"EventTimeZoneId\": 20,\n \"MembershipList\": \"Areheart, Sam [Approved]\",\n \"IsPublished\": true,\n \"MemberCount\": 1,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"IsReviewable\": false,\n \"EventPatternTypeId\": 1,\n \"EventDuration\": 0.25,\n \"TimeZoneId\": 20\n },\n {\n \"SequenceNumber\": 6,\n \"ParticipantId\": 278,\n \"FullName\": \"Areheart, Sam \",\n \"EventId\": 934205,\n \"ExceptionTypeId\": 2,\n \"EventStartDate\": \"2024-03-18T17:45:00\",\n \"EventEndDate\": \"2024-03-18T18:00:00\",\n \"Duration\": 0.25,\n \"Location\": \"\",\n \"Description\": \"Off phone interval\",\n \"Locked\": null,\n \"AllDay\": false,\n \"Priority\": 100,\n \"IsConstrainedByWork\": true,\n \"EventTypeName\": \"Break\",\n \"EventTypeDescription\": \"Break\",\n \"EventTypePaid\": true,\n \"EventTypeAtWork\": true,\n \"EventTypeInQueue\": false,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": true,\n \"EventTypeIsDefaultWorkType\": false,\n \"EventTypeIsQueueAdherence\": false,\n \"Color\": \"#00FFFF\",\n \"EventCreateDate\": \"2024-02-01T09:00:13.693\",\n \"EventTimeZoneId\": 20,\n \"MembershipList\": \"Areheart, Sam [Approved]\",\n \"IsPublished\": true,\n \"MemberCount\": 1,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"IsReviewable\": false,\n \"EventPatternTypeId\": 1,\n \"EventDuration\": 0.25,\n \"TimeZoneId\": 20\n },\n {\n \"SequenceNumber\": 7,\n \"ParticipantId\": 278,\n \"FullName\": \"Areheart, Sam \",\n \"EventId\": 952695,\n \"ExceptionTypeId\": 4,\n \"EventStartDate\": \"2024-03-19T08:00:00\",\n \"EventEndDate\": \"2024-03-19T16:00:00\",\n \"Duration\": 8,\n \"Location\": null,\n \"Description\": \"test3\",\n \"Locked\": null,\n \"AllDay\": false,\n \"Priority\": 200,\n \"IsConstrainedByWork\": false,\n \"EventTypeName\": \"PTO\",\n \"EventTypeDescription\": \"Paid Time Off Request\",\n \"EventTypePaid\": true,\n \"EventTypeAtWork\": false,\n \"EventTypeInQueue\": false,\n \"EventTypeApprovalRequired\": true,\n \"EventTypeAvailableForCallback\": false,\n \"EventTypeIsDefaultWorkType\": false,\n \"EventTypeIsQueueAdherence\": false,\n \"Color\": \"#228B22\",\n \"EventCreateDate\": \"2024-03-14T15:48:34.063\",\n \"EventTimeZoneId\": null,\n \"MembershipList\": \"Areheart, Sam [Approved]\",\n \"IsPublished\": true,\n \"MemberCount\": 1,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"IsReviewable\": true,\n \"EventPatternTypeId\": 1,\n \"EventDuration\": 8,\n \"TimeZoneId\": 20\n },\n {\n \"SequenceNumber\": 8,\n \"ParticipantId\": 278,\n \"FullName\": \"Areheart, Sam \",\n \"EventId\": 933875,\n \"ExceptionTypeId\": 1,\n \"EventStartDate\": \"2024-03-19T09:00:00\",\n \"EventEndDate\": \"2024-03-19T20:00:00\",\n \"Duration\": 11,\n \"Location\": \"Workstation\",\n \"Description\": \"Scheduled Work\",\n \"Locked\": null,\n \"AllDay\": false,\n \"Priority\": 1,\n \"IsConstrainedByWork\": false,\n \"EventTypeName\": \"Work\",\n \"EventTypeDescription\": \"Auto generated work type\",\n \"EventTypePaid\": true,\n \"EventTypeAtWork\": true,\n \"EventTypeInQueue\": true,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": true,\n \"EventTypeIsDefaultWorkType\": true,\n \"EventTypeIsQueueAdherence\": true,\n \"Color\": \"#0000ff\",\n \"EventCreateDate\": \"2024-02-01T09:00:13.693\",\n \"EventTimeZoneId\": 20,\n \"MembershipList\": \"Areheart, Sam [Approved]\",\n \"IsPublished\": true,\n \"MemberCount\": 1,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"IsReviewable\": false,\n \"EventPatternTypeId\": 1,\n \"EventDuration\": 11,\n \"TimeZoneId\": 20\n },\n {\n \"SequenceNumber\": 9,\n \"ParticipantId\": 278,\n \"FullName\": \"Areheart, Sam \",\n \"EventId\": 934207,\n \"ExceptionTypeId\": 2,\n \"EventStartDate\": \"2024-03-19T11:15:00\",\n \"EventEndDate\": \"2024-03-19T11:30:00\",\n \"Duration\": 0.25,\n \"Location\": \"\",\n \"Description\": \"Off phone interval\",\n \"Locked\": null,\n \"AllDay\": false,\n \"Priority\": 100,\n \"IsConstrainedByWork\": true,\n \"EventTypeName\": \"Break\",\n \"EventTypeDescription\": \"Break\",\n \"EventTypePaid\": true,\n \"EventTypeAtWork\": true,\n \"EventTypeInQueue\": false,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": true,\n \"EventTypeIsDefaultWorkType\": false,\n \"EventTypeIsQueueAdherence\": false,\n \"Color\": \"#00FFFF\",\n \"EventCreateDate\": \"2024-02-01T09:00:13.693\",\n \"EventTimeZoneId\": 20,\n \"MembershipList\": \"Areheart, Sam [Approved]\",\n \"IsPublished\": true,\n \"MemberCount\": 1,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"IsReviewable\": false,\n \"EventPatternTypeId\": 1,\n \"EventDuration\": 0.25,\n \"TimeZoneId\": 20\n },\n {\n \"SequenceNumber\": 10,\n \"ParticipantId\": 278,\n \"FullName\": \"Areheart, Sam \",\n \"EventId\": 934210,\n \"ExceptionTypeId\": 3,\n \"EventStartDate\": \"2024-03-19T13:00:00\",\n \"EventEndDate\": \"2024-03-19T14:00:00\",\n \"Duration\": 1,\n \"Location\": \"\",\n \"Description\": \"Off phone interval\",\n \"Locked\": null,\n \"AllDay\": false,\n \"Priority\": 100,\n \"IsConstrainedByWork\": true,\n \"EventTypeName\": \"Lunch\",\n \"EventTypeDescription\": \"Lunch\",\n \"EventTypePaid\": false,\n \"EventTypeAtWork\": true,\n \"EventTypeInQueue\": false,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": true,\n \"EventTypeIsDefaultWorkType\": false,\n \"EventTypeIsQueueAdherence\": false,\n \"Color\": \"#FF9C00\",\n \"EventCreateDate\": \"2024-02-01T09:00:13.693\",\n \"EventTimeZoneId\": 20,\n \"MembershipList\": \"Areheart, Sam [Approved]\",\n \"IsPublished\": true,\n \"MemberCount\": 1,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"IsReviewable\": false,\n \"EventPatternTypeId\": 1,\n \"EventDuration\": 1,\n \"TimeZoneId\": 20\n },\n {\n \"SequenceNumber\": 11,\n \"ParticipantId\": 278,\n \"FullName\": \"Areheart, Sam \",\n \"EventId\": 934208,\n \"ExceptionTypeId\": 2,\n \"EventStartDate\": \"2024-03-19T15:45:00\",\n \"EventEndDate\": \"2024-03-19T16:00:00\",\n \"Duration\": 0.25,\n \"Location\": \"\",\n \"Description\": \"Off phone interval\",\n \"Locked\": null,\n \"AllDay\": false,\n \"Priority\": 100,\n \"IsConstrainedByWork\": true,\n \"EventTypeName\": \"Break\",\n \"EventTypeDescription\": \"Break\",\n \"EventTypePaid\": true,\n \"EventTypeAtWork\": true,\n \"EventTypeInQueue\": false,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": true,\n \"EventTypeIsDefaultWorkType\": false,\n \"EventTypeIsQueueAdherence\": false,\n \"Color\": \"#00FFFF\",\n \"EventCreateDate\": \"2024-02-01T09:00:13.693\",\n \"EventTimeZoneId\": 20,\n \"MembershipList\": \"Areheart, Sam [Approved]\",\n \"IsPublished\": true,\n \"MemberCount\": 1,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"IsReviewable\": false,\n \"EventPatternTypeId\": 1,\n \"EventDuration\": 0.25,\n \"TimeZoneId\": 20\n },\n {\n \"SequenceNumber\": 12,\n \"ParticipantId\": 278,\n \"FullName\": \"Areheart, Sam \",\n \"EventId\": 934209,\n \"ExceptionTypeId\": 2,\n \"EventStartDate\": \"2024-03-19T17:45:00\",\n \"EventEndDate\": \"2024-03-19T18:00:00\",\n \"Duration\": 0.25,\n \"Location\": \"\",\n \"Description\": \"Off phone interval\",\n \"Locked\": null,\n \"AllDay\": false,\n \"Priority\": 100,\n \"IsConstrainedByWork\": true,\n \"EventTypeName\": \"Break\",\n \"EventTypeDescription\": \"Break\",\n \"EventTypePaid\": true,\n \"EventTypeAtWork\": true,\n \"EventTypeInQueue\": false,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": true,\n \"EventTypeIsDefaultWorkType\": false,\n \"EventTypeIsQueueAdherence\": false,\n \"Color\": \"#00FFFF\",\n \"EventCreateDate\": \"2024-02-01T09:00:13.693\",\n \"EventTimeZoneId\": 20,\n \"MembershipList\": \"Areheart, Sam [Approved]\",\n \"IsPublished\": true,\n \"MemberCount\": 1,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"IsReviewable\": false,\n \"EventPatternTypeId\": 1,\n \"EventDuration\": 0.25,\n \"TimeZoneId\": 20\n }\n ],\n \"summaryByEventType\": [\n {\n \"RowNumber\": 1,\n \"TotalHours\": 1.5,\n \"PercentHours\": 3.61,\n \"EventTypeId\": 2,\n \"EventTypeName\": \"Break\",\n \"Color\": \"#00FFFF\",\n \"EventTypeDescription\": \"Break\"\n },\n {\n \"RowNumber\": 2,\n \"TotalHours\": 2,\n \"PercentHours\": 4.82,\n \"EventTypeId\": 3,\n \"EventTypeName\": \"Lunch\",\n \"Color\": \"#FF9C00\",\n \"EventTypeDescription\": \"Lunch\"\n },\n {\n \"RowNumber\": 3,\n \"TotalHours\": 16,\n \"PercentHours\": 38.55,\n \"EventTypeId\": 4,\n \"EventTypeName\": \"PTO\",\n \"Color\": \"#228B22\",\n \"EventTypeDescription\": \"Paid Time Off Request\"\n },\n {\n \"RowNumber\": 4,\n \"TotalHours\": 22,\n \"PercentHours\": 53.01,\n \"EventTypeId\": 1,\n \"EventTypeName\": \"Work\",\n \"Color\": \"#0000ff\",\n \"EventTypeDescription\": \"Auto generated work type\"\n },\n {\n \"RowNumber\": 5,\n \"TotalHours\": 41.5,\n \"PercentHours\": 100,\n \"EventTypeId\": null,\n \"EventTypeName\": \"Total\",\n \"Color\": \"#FFFFFF\",\n \"EventTypeDescription\": \"\"\n }\n ],\n \"summaryByReviewStatus\": [\n {\n \"TotalHours\": 41.5,\n \"PercentHours\": 100,\n \"ReviewStatusId\": 1,\n \"Icon\": \"~/Images/Icons/g/64/view_ok.png\",\n \"ReviewStatusName\": \"Approved\",\n \"RowNumber\": 1\n },\n {\n \"TotalHours\": 41.5,\n \"PercentHours\": 100,\n \"ReviewStatusId\": null,\n \"Icon\": null,\n \"ReviewStatusName\": \"Total\",\n \"RowNumber\": 2\n }\n ],\n \"summaryByEventTypeAndReviewStatus\": [\n {\n \"RowNumber\": 3,\n \"TotalHours\": 1.5,\n \"PercentHours\": 3.61,\n \"EventTypeId\": 2,\n \"EventTypeName\": \"Break\",\n \"Color\": \"#00FFFF\",\n \"EventTypeDescrition\": \"Break\",\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"Icon\": \"~/Images/Icons/g/64/view_ok.png\"\n },\n {\n \"RowNumber\": 4,\n \"TotalHours\": 1.5,\n \"PercentHours\": 3.61,\n \"EventTypeId\": 2,\n \"EventTypeName\": \"Break\",\n \"Color\": \"#00FFFF\",\n \"EventTypeDescrition\": \"Break\",\n \"ReviewStatusId\": null,\n \"ReviewStatusName\": \"Total\",\n \"Icon\": null\n },\n {\n \"RowNumber\": 5,\n \"TotalHours\": 2,\n \"PercentHours\": 4.82,\n \"EventTypeId\": 3,\n \"EventTypeName\": \"Lunch\",\n \"Color\": \"#FF9C00\",\n \"EventTypeDescrition\": \"Lunch\",\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"Icon\": \"~/Images/Icons/g/64/view_ok.png\"\n },\n {\n \"RowNumber\": 6,\n \"TotalHours\": 2,\n \"PercentHours\": 4.82,\n \"EventTypeId\": 3,\n \"EventTypeName\": \"Lunch\",\n \"Color\": \"#FF9C00\",\n \"EventTypeDescrition\": \"Lunch\",\n \"ReviewStatusId\": null,\n \"ReviewStatusName\": \"Total\",\n \"Icon\": null\n },\n {\n \"RowNumber\": 7,\n \"TotalHours\": 16,\n \"PercentHours\": 38.55,\n \"EventTypeId\": 4,\n \"EventTypeName\": \"PTO\",\n \"Color\": \"#228B22\",\n \"EventTypeDescrition\": \"Paid Time Off Request\",\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"Icon\": \"~/Images/Icons/g/64/view_ok.png\"\n },\n {\n \"RowNumber\": 8,\n \"TotalHours\": 16,\n \"PercentHours\": 38.55,\n \"EventTypeId\": 4,\n \"EventTypeName\": \"PTO\",\n \"Color\": \"#228B22\",\n \"EventTypeDescrition\": \"Paid Time Off Request\",\n \"ReviewStatusId\": null,\n \"ReviewStatusName\": \"Total\",\n \"Icon\": null\n },\n {\n \"RowNumber\": 1,\n \"TotalHours\": 22,\n \"PercentHours\": 53.01,\n \"EventTypeId\": 1,\n \"EventTypeName\": \"Work\",\n \"Color\": \"#0000ff\",\n \"EventTypeDescrition\": \"Auto generated work type\",\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"Icon\": \"~/Images/Icons/g/64/view_ok.png\"\n },\n {\n \"RowNumber\": 2,\n \"TotalHours\": 22,\n \"PercentHours\": 53.01,\n \"EventTypeId\": 1,\n \"EventTypeName\": \"Work\",\n \"Color\": \"#0000ff\",\n \"EventTypeDescrition\": \"Auto generated work type\",\n \"ReviewStatusId\": null,\n \"ReviewStatusName\": \"Total\",\n \"Icon\": null\n },\n {\n \"RowNumber\": 9,\n \"TotalHours\": 41.5,\n \"PercentHours\": 100,\n \"EventTypeId\": null,\n \"EventTypeName\": \"Total\",\n \"Color\": \"#FFFFFF\",\n \"EventTypeDescrition\": \"\",\n \"ReviewStatusId\": null,\n \"ReviewStatusName\": \"Total\",\n \"Icon\": null\n }\n ],\n \"summaryByMonth\": [\n {\n \"Sequencer\": 1,\n \"ExceptionTypeId\": 2,\n \"EventTypeName\": \"Break\",\n \"Color\": \"#00FFFF\",\n \"January\": null,\n \"February\": null,\n \"March\": 1.5,\n \"April\": null,\n \"May\": null,\n \"June\": null,\n \"July\": null,\n \"August\": null,\n \"September\": null,\n \"October\": null,\n \"November\": null,\n \"December\": null,\n \"Total\": 1.5\n },\n {\n \"Sequencer\": 1,\n \"ExceptionTypeId\": 3,\n \"EventTypeName\": \"Lunch\",\n \"Color\": \"#FF9C00\",\n \"January\": null,\n \"February\": null,\n \"March\": 2,\n \"April\": null,\n \"May\": null,\n \"June\": null,\n \"July\": null,\n \"August\": null,\n \"September\": null,\n \"October\": null,\n \"November\": null,\n \"December\": null,\n \"Total\": 2\n },\n {\n \"Sequencer\": 1,\n \"ExceptionTypeId\": 4,\n \"EventTypeName\": \"PTO\",\n \"Color\": \"#228B22\",\n \"January\": null,\n \"February\": null,\n \"March\": 16,\n \"April\": null,\n \"May\": null,\n \"June\": null,\n \"July\": null,\n \"August\": null,\n \"September\": null,\n \"October\": null,\n \"November\": null,\n \"December\": null,\n \"Total\": 16\n },\n {\n \"Sequencer\": 1,\n \"ExceptionTypeId\": 1,\n \"EventTypeName\": \"Work\",\n \"Color\": \"#0000ff\",\n \"January\": null,\n \"February\": null,\n \"March\": 22,\n \"April\": null,\n \"May\": null,\n \"June\": null,\n \"July\": null,\n \"August\": null,\n \"September\": null,\n \"October\": null,\n \"November\": null,\n \"December\": null,\n \"Total\": 22\n },\n {\n \"Sequencer\": 2,\n \"ExceptionTypeId\": null,\n \"EventTypeName\": null,\n \"Color\": null,\n \"January\": 0,\n \"February\": 0,\n \"March\": 41.5,\n \"April\": 0,\n \"May\": 0,\n \"June\": 0,\n \"July\": 0,\n \"August\": 0,\n \"September\": 0,\n \"October\": 0,\n \"November\": 0,\n \"December\": 0,\n \"Total\": 41.5\n }\n ],\n \"reportOptionsSummary\": [\n {\n \"PreferredScopeType\": 5,\n \"PreferredScopeId\": 278,\n \"ScopeTypeName\": \"Individual participant\",\n \"ScopeIdName\": \"Areheart, Sam \",\n \"ScopeIdDescription\": \"Sales/Service Rep\",\n \"FromDate\": \"2024-03-18T00:00:00\",\n \"ThruDate\": \"2024-03-19T00:00:00\",\n \"TimeZoneId\": 20,\n \"Name\": \"(GMT-06:00) Central Time (US & Canada)\"\n }\n ]\n },\n \"StackTrace\": \"Stack trace here...\"\n}"}],"_postman_id":"b918fab6-2194-4652-89a1-1c7157293189"},{"name":"PublishedEventSummaryReport","event":[{"listen":"prerequest","script":{"exec":[""],"type":"text/javascript","packages":{},"id":"fa86c85d-1e4e-45f8-8c2b-fad3a7380a49"}},{"listen":"test","script":{"exec":[""],"type":"text/javascript","packages":{},"id":"14f17675-f634-444c-b0c7-89fe41ea7ce4"}}],"id":"7c52501f-1aca-4085-994d-6dea7db02378","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","uuid":"c596d4b8-0f32-4d95-98ea-4874fed65723"}],"url":"{{envName}}/api/PublishedEventSummaryReport?scopeTypeId=1&scopeId=1&fromDate=3/18/2024&thruDate=3/19/2024&eventTypeId=&restrictToOffSite=false&restrictToOutOfQueue=false&restrictToSupervisorApproval=true&reviewStatusFilter=&timeZoneId=20&checkInactives=true&userId=1&reportMask=262144","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","PublishedEventSummaryReport"],"host":["{{envName}}"],"query":[{"description":{"content":"REQUIRED: Defines scope of the report. 1 = Activities, 2 = Supervisors, 3 = GroupMembers, 4 = UserTags, 5 = Individual
\n","type":"text/plain"},"key":"scopeTypeId","value":"1"},{"description":{"content":"REQUIRED: ID relative to the selected scope. For example using Scope Type 5 the Scope ID can be an agent ID such as Agent 777.
\n","type":"text/plain"},"key":"scopeId","value":"1"},{"description":{"content":"REQUIRED: Defines the start date for the report. Format is YYYY-MM-DD or MM/DD/YYYY
\n","type":"text/plain"},"key":"fromDate","value":"3/18/2024"},{"description":{"content":"REQUIRED: Defines the end date for the report. Format is YYYY-MM-DD or MM/DD/YYYY
\n","type":"text/plain"},"key":"thruDate","value":"3/19/2024"},{"description":{"content":"REQUIRED: If supplied, restrict reported events to those of this type. Use GET EventType for a full list of event type IDs. Accepts NULL/blank value.
\n","type":"text/plain"},"key":"eventTypeId","value":""},{"description":{"content":"REQUIRED: If supplied, restrict reported events to those types that are marked as off-site (at-work flag is false). Accepts True/False or Null/blank values.
\n","type":"text/plain"},"key":"restrictToOffSite","value":"false"},{"description":{"content":"REQUIRED: If supplied, restrict reported events to those that are marked as out of queue. Accepts True/False or Null/blank values.
\n","type":"text/plain"},"key":"restrictToOutOfQueue","value":"false"},{"description":{"content":"REQUIRED: If supplied, restrict reported event to those types that require supervisor approval. Accepts True/False or Null/blank values.
\n","type":"text/plain"},"key":"restrictToSupervisorApproval","value":"true"},{"description":{"content":"REQUIRED: If supplied, restrict reported events to those that otherwise qualify AND have a matched review status value. Accepts null/blank value.
\n","type":"text/plain"},"key":"reviewStatusFilter","value":""},{"description":{"content":"REQUIRED: Timezone code in which to format the data. Expects integer value or null.
\n","type":"text/plain"},"key":"timeZoneId","value":"20"},{"description":{"content":"REQUIRED: This filters out inactive users if set to true. Accepts true/false or null/blank values.
\n","type":"text/plain"},"key":"checkInactives","value":"true"},{"description":{"content":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList
\n","type":"text/plain"},"key":"userId","value":"1"},{"description":{"content":"REQUIRED: This value determines which report you want to run. 1 = Monthly summary, 2 = yearly summary, 4 = weekly summary, 8 = daily summary, 16 = Day of Week summary, 32 = event type summary, 64 = participant summary, 128 event type and month, 256 = event type and year, 512 even type and week, 1024 = event type and day, 2048 = event type and day of week, 4096 = participant and event type, 8192 = pto classification, 16384 = pto classification and month, 32768 = pto classification and year, 65536 = pto classification and week, 131072 = pto classification and day, 262144 = pto classification and day of week.
\n","type":"text/plain"},"key":"reportMask","value":"262144"}],"variable":[]}},"response":[{"id":"2a09ed70-f872-4bd6-b2a1-7c141a58d0cf","name":"1 - Activities","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}"}],"url":{"raw":"{{envName}}/api/PublishedEventSummaryReport?scopeTypeId=1&scopeId=1&fromDate=3/18/2024&thruDate=3/19/2024&eventTypeId=&restrictToOffSite=false&restrictToOutOfQueue=false&restrictToSupervisorApproval=true&reviewStatusFilter=&timeZoneId=20&checkInactives=true&userId=1&reportMask=1","host":["{{envName}}"],"path":["api","PublishedEventSummaryReport"],"query":[{"key":"scopeTypeId","value":"1","description":"REQUIRED: Defines scope of the report. 1 = Activities, 2 = Supervisors, 3 = GroupMembers, 4 = UserTags, 5 = Individual"},{"key":"scopeId","value":"1","description":"REQUIRED: ID relative to the selected scope. For example using Scope Type 5 the Scope ID can be an agent ID such as Agent 777."},{"key":"fromDate","value":"3/18/2024","description":"REQUIRED: Defines the start date for the report. Format is YYYY-MM-DD or MM/DD/YYYY"},{"key":"thruDate","value":"3/19/2024","description":"REQUIRED: Defines the end date for the report. Format is YYYY-MM-DD or MM/DD/YYYY"},{"key":"eventTypeId","value":"","description":"REQUIRED: If supplied, restrict reported events to those of this type. Use GET EventType for a full list of event type IDs. Accepts NULL/blank value."},{"key":"restrictToOffSite","value":"false","description":"REQUIRED: If supplied, restrict reported events to those types that are marked as off-site (at-work flag is false). Accepts True/False or Null/blank values."},{"key":"restrictToOutOfQueue","value":"false","description":"REQUIRED: If supplied, restrict reported events to those that are marked as out of queue. Accepts True/False or Null/blank values."},{"key":"restrictToSupervisorApproval","value":"true","description":"REQUIRED: If supplied, restrict reported event to those types that require supervisor approval. Accepts True/False or Null/blank values."},{"key":"reviewStatusFilter","value":"","description":"REQUIRED: If supplied, restrict reported events to those that otherwise qualify AND have a matched review status value. Accepts null/blank value."},{"key":"timeZoneId","value":"20","description":"Timezone code in which to format the data. Expects integer value or null."},{"key":"checkInactives","value":"true","description":"REQUIRED: This filters out inactive users if set to true. Accepts true/false or null/blank values."},{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList"},{"key":"reportMask","value":"1","description":"REQUIRED: This value determines which report you want to run. 1 = Monthly summary, 2 = yearly summary, 4 = weekly summary, 8 = daily summary, 16 = Day of Week summary, 32 = event type summary, 64 = participant summary, 128 event type and month, 256 = event type and year, 512 even type and week, 1024 = event type and day, 2048 = event type and day of week, 4096 = participant and event type, 8192 = pto classification, 16384 = pto classification and month, 32768 = pto classification and year, 65536 = pto classification and week, 131072 = pto classification and day, 262144 = pto classification and day of week."}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruHNA0VBRQ2bZ1iQZ6j6mhv8tlvYsY4hG8I="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Wed, 08 May 2024 20:34:30 GMT"},{"key":"Content-Length","value":"6009"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": {\n \"reportParameters\": [\n {\n \"PreferredScopeType\": 1,\n \"PreferredScopeId\": 1,\n \"ScopeTypeName\": \"Activity\",\n \"ScopeIdName\": \"CommunityWFM\",\n \"ScopeIdDescription\": \"Company Name\",\n \"FirstDayOfScheduleWeek\": 1,\n \"ReportMask\": 1,\n \"FromDate\": \"2024-03-18T00:00:00\",\n \"ThruDate\": \"2024-03-19T00:00:00\"\n }\n ],\n \"summaryByEventTypeAttribute\": [\n {\n \"PaidHours\": 48,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 48,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 48,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 48,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalScheduledHours\": 48,\n \"TotalPendingHours\": 8\n }\n ],\n \"summaryByReviewStatus\": [\n {\n \"ReviewStatusId\": 1,\n \"ScheduledHours\": 48,\n \"PendingHours\": 0,\n \"DeniedHours\": 0,\n \"PaidHours\": 48,\n \"Cost\": 720,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 48,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 48,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 48,\n \"NonDisrectionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 100,\n \"ReviewStatusName\": \"Approved\",\n \"Icon\": \"~/Images/Icons/g/64/view_ok.png\"\n },\n {\n \"ReviewStatusId\": 0,\n \"ScheduledHours\": 0,\n \"PendingHours\": 0,\n \"DeniedHours\": 8,\n \"PaidHours\": 8,\n \"Cost\": 120,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 8,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 8,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 8,\n 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\"InQueueHours\": 0,\n \"NotInQueueHours\": 48,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 48,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 100,\n \"Name\": \"PTO\",\n \"Color\": \"#228B22\",\n \"EventTypeDescription\": \"Paid Time Off Request\",\n \"Icon\": \"~/Images/Icons/g/64/view_ok.png\"\n },\n {\n \"RowNumber\": 2,\n \"ReviewStatusId\": 0,\n \"EventTypeId\": 4,\n \"ReviewStatusName\": \"Denied\",\n \"ScheduledHours\": 0,\n \"PendingHours\": 0,\n \"DeniedHours\": 8,\n \"PaidHours\": 8,\n \"Cost\": 120,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 8,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 8,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 8,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 0,\n \"Name\": \"PTO\",\n \"Color\": \"#228B22\",\n \"EventTypeDescription\": \"Paid Time Off Request\",\n \"Icon\": \"~/Images/Icons/g/64/view_error.png\"\n },\n {\n \"RowNumber\": 3,\n 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\"sa_day_id\": 2,\n \"day_abbrev\": \"Tue\",\n \"day_name\": \"Tuesday\",\n \"day_init\": \"T\",\n \"display_ordinal\": 2\n },\n {\n \"sa_day_id\": 3,\n \"day_abbrev\": \"Wed\",\n \"day_name\": \"Wednesday\",\n \"day_init\": \"W\",\n \"display_ordinal\": 3\n },\n {\n \"sa_day_id\": 4,\n \"day_abbrev\": \"Thu\",\n \"day_name\": \"Thursday\",\n \"day_init\": \"R\",\n \"display_ordinal\": 4\n },\n {\n \"sa_day_id\": 5,\n \"day_abbrev\": \"Fri\",\n \"day_name\": \"Friday\",\n \"day_init\": \"F\",\n \"display_ordinal\": 5\n },\n {\n \"sa_day_id\": 6,\n \"day_abbrev\": \"Sat\",\n \"day_name\": \"Saturday\",\n \"day_init\": \"S\",\n \"display_ordinal\": 6\n },\n {\n \"sa_day_id\": 7,\n \"day_abbrev\": \"Sun\",\n \"day_name\": \"Sunday\",\n \"day_init\": \"U\",\n \"display_ordinal\": 7\n }\n ],\n \"ptoClassificationList\": [\n {\n \"ClassificationId\": 4,\n \"Name\": \"Floating Holiday\",\n \"Description\": \"Unique Holidays per Agent\",\n \"DefaultAllowedHours\": 24,\n \"ColorId\": 24,\n \"ColorCode\": \"#228B22\",\n \"ShrinkageType\": 1\n },\n {\n \"ClassificationId\": 5,\n \"Name\": \"Sick Day\",\n \"Description\": \"Agent Illness\",\n \"DefaultAllowedHours\": 40,\n \"ColorId\": 1,\n \"ColorCode\": \"#ff0000\",\n \"ShrinkageType\": 2\n },\n {\n \"ClassificationId\": 3,\n \"Name\": \"Vacation\",\n \"Description\": \"PTO\",\n \"DefaultAllowedHours\": 40,\n \"ColorId\": 24,\n \"ColorCode\": \"#228B22\",\n \"ShrinkageType\": 1\n }\n ],\n \"summaryReportData\": [\n {\n \"RowNumber\": 1,\n \"ReportingDate\": \"2024-03-01T00:00:00\",\n \"ScheduledHours\": 48,\n \"PendingHours\": 8,\n \"PaidHours\": 56,\n \"Cost\": 840,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 48,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 48,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 48,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 100\n },\n {\n \"RowNumber\": 2147483647,\n \"ReportingDate\": null,\n \"ScheduledHours\": 48,\n \"PendingHours\": 8,\n \"PaidHours\": 56,\n \"Cost\": 840,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 48,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 48,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 48,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 100\n }\n ]\n },\n \"StackTrace\": \"Stack trace here...\"\n}"},{"id":"27e78768-3700-4be6-80be-190eca9e091b","name":"2 - Supervisors","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}"}],"url":{"raw":"{{envName}}/api/PublishedEventSummaryReport?scopeTypeId=2&scopeId=278&fromDate=3/18/2024&thruDate=3/19/2024&eventTypeId=&restrictToOffSite=false&restrictToOutOfQueue=false&restrictToSupervisorApproval=true&reviewStatusFilter=&timeZoneId=20&checkInactives=true&userId=1&reportMask=1","host":["{{envName}}"],"path":["api","PublishedEventSummaryReport"],"query":[{"key":"scopeTypeId","value":"2","description":"REQUIRED: Defines scope of the 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For example using Scope Type 5 the Scope ID can be an agent ID such as Agent 777."},{"key":"fromDate","value":"3/18/2024","description":"REQUIRED: Defines the start date for the report. Format is YYYY-MM-DD or MM/DD/YYYY"},{"key":"thruDate","value":"3/19/2024","description":"REQUIRED: Defines the end date for the report. Format is YYYY-MM-DD or MM/DD/YYYY"},{"key":"eventTypeId","value":"","description":"REQUIRED: If supplied, restrict reported events to those of this type. Use GET EventType for a full list of event type IDs. Accepts NULL/blank value."},{"key":"restrictToOffSite","value":"false","description":"REQUIRED: If supplied, restrict reported events to those types that are marked as off-site (at-work flag is false). Accepts True/False or Null/blank values."},{"key":"restrictToOutOfQueue","value":"false","description":"REQUIRED: If supplied, restrict reported events to those that are marked as out of queue. Accepts True/False or Null/blank values."},{"key":"restrictToSupervisorApproval","value":"true","description":"REQUIRED: If supplied, restrict reported event to those types that require supervisor approval. Accepts True/False or Null/blank values."},{"key":"reviewStatusFilter","value":"","description":"REQUIRED: If supplied, restrict reported events to those that otherwise qualify AND have a matched review status value. Accepts null/blank value."},{"key":"timeZoneId","value":"20","description":"Timezone code in which to format the data. Expects integer value or null."},{"key":"checkInactives","value":"true","description":"REQUIRED: This filters out inactive users if set to true. Accepts true/false or null/blank values."},{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList"},{"key":"reportMask","value":"1","description":"REQUIRED: This value determines which report you want to run. 1 = Monthly summary, 2 = yearly summary, 4 = weekly summary, 8 = daily summary, 16 = Day of Week summary, 32 = event type summary, 64 = participant summary, 128 event type and month, 256 = event type and year, 512 even type and week, 1024 = event type and day, 2048 = event type and day of week, 4096 = participant and event type, 8192 = pto classification, 16384 = pto classification and month, 32768 = pto classification and year, 65536 = pto classification and week, 131072 = pto classification and day, 262144 = pto classification and day of week."}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruHNA0VBRQ2bZ3MzOOBpgWT/AZHKQgxYP+U="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Wed, 08 May 2024 20:35:23 GMT"},{"key":"Content-Length","value":"4871"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": {\n \"reportParameters\": [\n {\n \"PreferredScopeType\": 2,\n \"PreferredScopeId\": 278,\n \"ScopeTypeName\": \"Supervisor\",\n \"ScopeIdName\": \"Areheart, Sam \",\n \"ScopeIdDescription\": \"Sales/Service Rep\",\n \"FirstDayOfScheduleWeek\": 1,\n \"ReportMask\": 1,\n \"FromDate\": \"2024-03-18T00:00:00\",\n \"ThruDate\": \"2024-03-19T00:00:00\"\n }\n ],\n \"summaryByEventTypeAttribute\": [\n {\n \"PaidHours\": 16,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 16,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 16,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 16,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalScheduledHours\": 16,\n \"TotalPendingHours\": 0\n }\n ],\n \"summaryByReviewStatus\": [\n {\n \"ReviewStatusId\": 1,\n \"ScheduledHours\": 16,\n \"PendingHours\": 0,\n \"DeniedHours\": 0,\n \"PaidHours\": 16,\n \"Cost\": 240,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 16,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 16,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 16,\n \"NonDisrectionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 100,\n \"ReviewStatusName\": \"Approved\",\n \"Icon\": \"~/Images/Icons/g/64/view_ok.png\"\n },\n {\n \"ReviewStatusId\": 0,\n \"ScheduledHours\": 0,\n \"PendingHours\": 0,\n \"DeniedHours\": 0,\n \"PaidHours\": 0,\n \"Cost\": 0,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 0,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 0,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n 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\"InQueueHours\": 0,\n \"NotInQueueHours\": 16,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 16,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 100,\n \"Name\": \"PTO\",\n \"Color\": \"#228B22\",\n \"EventTypeDescription\": \"Paid Time Off Request\",\n \"Icon\": \"~/Images/Icons/g/64/view_ok.png\"\n }\n ],\n \"eventTypes\": [\n {\n \"EventTypeId\": 4,\n \"Name\": \"PTO\",\n \"AtWork\": false,\n \"InQueue\": false,\n \"Paid\": true,\n \"ShrinkageType\": 1,\n \"Description\": \"Paid Time Off Request\",\n \"Color\": \"#228B22\"\n }\n ],\n \"dayList\": [\n {\n \"sa_day_id\": 1,\n \"day_abbrev\": \"Mon\",\n \"day_name\": \"Monday\",\n \"day_init\": \"M\",\n \"display_ordinal\": 1\n },\n {\n \"sa_day_id\": 2,\n \"day_abbrev\": \"Tue\",\n \"day_name\": \"Tuesday\",\n \"day_init\": \"T\",\n \"display_ordinal\": 2\n },\n {\n \"sa_day_id\": 3,\n \"day_abbrev\": \"Wed\",\n \"day_name\": \"Wednesday\",\n \"day_init\": \"W\",\n \"display_ordinal\": 3\n },\n {\n \"sa_day_id\": 4,\n \"day_abbrev\": \"Thu\",\n \"day_name\": \"Thursday\",\n \"day_init\": \"R\",\n \"display_ordinal\": 4\n },\n {\n \"sa_day_id\": 5,\n \"day_abbrev\": \"Fri\",\n \"day_name\": \"Friday\",\n \"day_init\": \"F\",\n \"display_ordinal\": 5\n },\n {\n \"sa_day_id\": 6,\n \"day_abbrev\": \"Sat\",\n \"day_name\": \"Saturday\",\n \"day_init\": \"S\",\n \"display_ordinal\": 6\n },\n {\n \"sa_day_id\": 7,\n \"day_abbrev\": \"Sun\",\n \"day_name\": \"Sunday\",\n \"day_init\": \"U\",\n \"display_ordinal\": 7\n }\n ],\n \"ptoClassificationList\": [\n {\n \"ClassificationId\": 4,\n \"Name\": \"Floating Holiday\",\n \"Description\": \"Unique Holidays per Agent\",\n \"DefaultAllowedHours\": 24,\n \"ColorId\": 24,\n \"ColorCode\": \"#228B22\",\n \"ShrinkageType\": 1\n },\n {\n \"ClassificationId\": 5,\n \"Name\": \"Sick Day\",\n \"Description\": \"Agent Illness\",\n \"DefaultAllowedHours\": 40,\n \"ColorId\": 1,\n \"ColorCode\": \"#ff0000\",\n \"ShrinkageType\": 2\n },\n {\n \"ClassificationId\": 3,\n \"Name\": \"Vacation\",\n \"Description\": \"PTO\",\n \"DefaultAllowedHours\": 40,\n \"ColorId\": 24,\n \"ColorCode\": \"#228B22\",\n \"ShrinkageType\": 1\n }\n ],\n \"summaryReportData\": [\n {\n \"RowNumber\": 1,\n \"ReportingDate\": \"2024-03-01T00:00:00\",\n \"ScheduledHours\": 16,\n \"PendingHours\": 0,\n \"PaidHours\": 16,\n \"Cost\": 240,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 16,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 16,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 16,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 100\n },\n {\n \"RowNumber\": 2147483647,\n \"ReportingDate\": null,\n \"ScheduledHours\": 16,\n \"PendingHours\": 0,\n \"PaidHours\": 16,\n \"Cost\": 240,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 16,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 16,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 16,\n 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AgentIDs can be found in GET Agent or GET AgentList"},{"key":"reportMask","value":"1","description":"REQUIRED: This value determines which report you want to run. 1 = Monthly summary, 2 = yearly summary, 4 = weekly summary, 8 = daily summary, 16 = Day of Week summary, 32 = event type summary, 64 = participant summary, 128 event type and month, 256 = event type and year, 512 even type and week, 1024 = event type and day, 2048 = event type and day of week, 4096 = participant and event type, 8192 = pto classification, 16384 = pto classification and month, 32768 = pto classification and year, 65536 = pto classification and week, 131072 = pto classification and day, 262144 = pto classification and day of week."}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; 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\"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalScheduledHours\": 0,\n \"TotalPendingHours\": 0\n }\n ],\n \"summaryByReviewStatus\": [\n {\n \"ReviewStatusId\": 1,\n \"ScheduledHours\": 0,\n \"PendingHours\": 0,\n \"DeniedHours\": 0,\n \"PaidHours\": 0,\n \"Cost\": 0,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 0,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 0,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDisrectionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 0,\n \"ReviewStatusName\": \"Approved\",\n \"Icon\": \"~/Images/Icons/g/64/view_ok.png\"\n },\n {\n \"ReviewStatusId\": 0,\n \"ScheduledHours\": 0,\n \"PendingHours\": 0,\n \"DeniedHours\": 0,\n \"PaidHours\": 0,\n \"Cost\": 0,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 0,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 0,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDisrectionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 0,\n \"ReviewStatusName\": \"Denied\",\n \"Icon\": \"~/Images/Icons/g/64/view_error.png\"\n },\n {\n \"ReviewStatusId\": 2,\n \"ScheduledHours\": 0,\n \"PendingHours\": 0,\n \"DeniedHours\": 0,\n \"PaidHours\": 0,\n \"Cost\": 0,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 0,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 0,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDisrectionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 0,\n \"ReviewStatusName\": \"Pending\",\n \"Icon\": \"~/Images/Icons/g/64/view_unknown.png\"\n }\n ],\n \"summaryByEventTypeAndReviewStatus\": [],\n \"eventTypes\": [],\n \"dayList\": [\n {\n \"sa_day_id\": 1,\n \"day_abbrev\": \"Mon\",\n \"day_name\": \"Monday\",\n \"day_init\": \"M\",\n \"display_ordinal\": 1\n },\n {\n \"sa_day_id\": 2,\n \"day_abbrev\": \"Tue\",\n \"day_name\": \"Tuesday\",\n \"day_init\": \"T\",\n \"display_ordinal\": 2\n },\n {\n \"sa_day_id\": 3,\n \"day_abbrev\": \"Wed\",\n \"day_name\": \"Wednesday\",\n \"day_init\": \"W\",\n \"display_ordinal\": 3\n },\n {\n \"sa_day_id\": 4,\n \"day_abbrev\": \"Thu\",\n \"day_name\": \"Thursday\",\n \"day_init\": \"R\",\n \"display_ordinal\": 4\n },\n {\n \"sa_day_id\": 5,\n \"day_abbrev\": \"Fri\",\n \"day_name\": \"Friday\",\n \"day_init\": \"F\",\n \"display_ordinal\": 5\n },\n {\n \"sa_day_id\": 6,\n \"day_abbrev\": \"Sat\",\n \"day_name\": \"Saturday\",\n \"day_init\": \"S\",\n \"display_ordinal\": 6\n },\n {\n \"sa_day_id\": 7,\n \"day_abbrev\": \"Sun\",\n \"day_name\": \"Sunday\",\n \"day_init\": \"U\",\n \"display_ordinal\": 7\n }\n ],\n \"ptoClassificationList\": [\n {\n \"ClassificationId\": 4,\n \"Name\": \"Floating Holiday\",\n \"Description\": \"Unique Holidays per Agent\",\n \"DefaultAllowedHours\": 24,\n \"ColorId\": 24,\n \"ColorCode\": \"#228B22\",\n \"ShrinkageType\": 1\n },\n {\n \"ClassificationId\": 5,\n \"Name\": \"Sick Day\",\n \"Description\": \"Agent Illness\",\n \"DefaultAllowedHours\": 40,\n \"ColorId\": 1,\n \"ColorCode\": \"#ff0000\",\n \"ShrinkageType\": 2\n },\n {\n \"ClassificationId\": 3,\n \"Name\": \"Vacation\",\n \"Description\": \"PTO\",\n \"DefaultAllowedHours\": 40,\n \"ColorId\": 24,\n \"ColorCode\": \"#228B22\",\n \"ShrinkageType\": 1\n }\n ],\n \"summaryReportData\": [\n {\n \"RowNumber\": 1,\n \"ReportingDate\": \"2024-03-01T00:00:00\",\n \"ScheduledHours\": 0,\n \"PendingHours\": 0,\n \"PaidHours\": 0,\n \"Cost\": 0,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 0,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 0,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 0\n },\n {\n \"RowNumber\": 2147483647,\n \"ReportingDate\": null,\n \"ScheduledHours\": null,\n \"PendingHours\": null,\n \"PaidHours\": null,\n \"Cost\": null,\n \"UnpaidHours\": null,\n \"AtWorkHours\": null,\n \"NotAtWorkHours\": null,\n \"InQueueHours\": null,\n \"NotInQueueHours\": null,\n \"NonShrinkageHours\": null,\n \"DiscretionaryShrinkageHours\": null,\n \"NonDiscretionaryShrinkageHours\": null,\n \"PercentScheduledHours\": 100\n }\n ]\n },\n \"StackTrace\": \"Stack trace here...\"\n}"},{"id":"b46291a6-d0f3-4f2a-87a8-884a71fd5bc8","name":"4 - UserTags","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}"}],"url":{"raw":"{{envName}}/api/PublishedEventSummaryReport?scopeTypeId=4&scopeId=1&fromDate=3/18/2024&thruDate=3/19/2024&eventTypeId=&restrictToOffSite=false&restrictToOutOfQueue=false&restrictToSupervisorApproval=true&reviewStatusFilter=&timeZoneId=20&checkInactives=true&userId=1&reportMask=1","host":["{{envName}}"],"path":["api","PublishedEventSummaryReport"],"query":[{"key":"scopeTypeId","value":"4","description":"REQUIRED: Defines scope of the report. 1 = Activities, 2 = Supervisors, 3 = GroupMembers, 4 = UserTags, 5 = 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AgentIDs can be found in GET Agent or GET AgentList"},{"key":"reportMask","value":"1","description":"REQUIRED: This value determines which report you want to run. 1 = Monthly summary, 2 = yearly summary, 4 = weekly summary, 8 = daily summary, 16 = Day of Week summary, 32 = event type summary, 64 = participant summary, 128 event type and month, 256 = event type and year, 512 even type and week, 1024 = event type and day, 2048 = event type and day of week, 4096 = participant and event type, 8192 = pto classification, 16384 = pto classification and month, 32768 = pto classification and year, 65536 = pto classification and week, 131072 = pto classification and day, 262144 = pto classification and day of week."}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; 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\"NonDisrectionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 0,\n \"ReviewStatusName\": \"Denied\",\n \"Icon\": \"~/Images/Icons/g/64/view_error.png\"\n },\n {\n \"ReviewStatusId\": 2,\n \"ScheduledHours\": 0,\n \"PendingHours\": 0,\n \"DeniedHours\": 0,\n \"PaidHours\": 0,\n \"Cost\": 0,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 0,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 0,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDisrectionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 0,\n \"ReviewStatusName\": \"Pending\",\n \"Icon\": \"~/Images/Icons/g/64/view_unknown.png\"\n }\n ],\n \"summaryByEventTypeAndReviewStatus\": [],\n \"eventTypes\": [],\n \"dayList\": [\n {\n \"sa_day_id\": 1,\n \"day_abbrev\": \"Mon\",\n \"day_name\": \"Monday\",\n \"day_init\": \"M\",\n \"display_ordinal\": null\n },\n {\n \"sa_day_id\": 2,\n \"day_abbrev\": \"Tue\",\n \"day_name\": \"Tuesday\",\n \"day_init\": \"T\",\n \"display_ordinal\": null\n },\n {\n \"sa_day_id\": 3,\n \"day_abbrev\": \"Wed\",\n \"day_name\": \"Wednesday\",\n \"day_init\": \"W\",\n \"display_ordinal\": null\n },\n {\n \"sa_day_id\": 4,\n \"day_abbrev\": \"Thu\",\n \"day_name\": \"Thursday\",\n \"day_init\": \"R\",\n \"display_ordinal\": null\n },\n {\n \"sa_day_id\": 5,\n \"day_abbrev\": \"Fri\",\n \"day_name\": \"Friday\",\n \"day_init\": \"F\",\n \"display_ordinal\": null\n },\n {\n \"sa_day_id\": 6,\n \"day_abbrev\": \"Sat\",\n \"day_name\": \"Saturday\",\n \"day_init\": \"S\",\n \"display_ordinal\": null\n },\n {\n \"sa_day_id\": 7,\n \"day_abbrev\": \"Sun\",\n \"day_name\": \"Sunday\",\n \"day_init\": \"U\",\n \"display_ordinal\": null\n }\n ],\n \"ptoClassificationList\": [\n {\n \"ClassificationId\": 4,\n \"Name\": \"Floating Holiday\",\n \"Description\": \"Unique Holidays per Agent\",\n \"DefaultAllowedHours\": 24,\n \"ColorId\": 24,\n \"ColorCode\": \"#228B22\",\n \"ShrinkageType\": 1\n },\n {\n \"ClassificationId\": 5,\n \"Name\": \"Sick 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AgentIDs can be found in GET Agent or GET AgentList"},{"key":"reportMask","value":"1","description":"REQUIRED: This value determines which report you want to run. 1 = Monthly summary, 2 = yearly summary, 4 = weekly summary, 8 = daily summary, 16 = Day of Week summary, 32 = event type summary, 64 = participant summary, 128 event type and month, 256 = event type and year, 512 even type and week, 1024 = event type and day, 2048 = event type and day of week, 4096 = participant and event type, 8192 = pto classification, 16384 = pto classification and month, 32768 = pto classification and year, 65536 = pto classification and week, 131072 = pto classification and day, 262144 = pto classification and day of week."}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; 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\"NonDisrectionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 0,\n \"ReviewStatusName\": \"Denied\",\n \"Icon\": \"~/Images/Icons/g/64/view_error.png\"\n },\n {\n \"ReviewStatusId\": 2,\n \"ScheduledHours\": 0,\n \"PendingHours\": 0,\n \"DeniedHours\": 0,\n \"PaidHours\": 0,\n \"Cost\": 0,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 0,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 0,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDisrectionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 0,\n \"ReviewStatusName\": \"Pending\",\n \"Icon\": \"~/Images/Icons/g/64/view_unknown.png\"\n }\n ],\n \"summaryByEventTypeAndReviewStatus\": [\n {\n \"RowNumber\": 1,\n \"ReviewStatusId\": 1,\n \"EventTypeId\": 4,\n \"ReviewStatusName\": \"Approved\",\n \"ScheduledHours\": 16,\n \"PendingHours\": 0,\n \"DeniedHours\": 0,\n \"PaidHours\": 16,\n \"Cost\": 240,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 16,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 16,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 16,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 100,\n \"Name\": \"PTO\",\n \"Color\": \"#228B22\",\n \"EventTypeDescription\": \"Paid Time Off Request\",\n \"Icon\": \"~/Images/Icons/g/64/view_ok.png\"\n }\n ],\n \"eventTypes\": [\n {\n \"EventTypeId\": 4,\n \"Name\": \"PTO\",\n \"AtWork\": false,\n \"InQueue\": false,\n \"Paid\": true,\n \"ShrinkageType\": 1,\n \"Description\": \"Paid Time Off Request\",\n \"Color\": \"#228B22\"\n }\n ],\n \"dayList\": [\n {\n \"sa_day_id\": 1,\n \"day_abbrev\": \"Mon\",\n \"day_name\": \"Monday\",\n \"day_init\": \"M\",\n \"display_ordinal\": 1\n },\n {\n \"sa_day_id\": 2,\n \"day_abbrev\": \"Tue\",\n \"day_name\": \"Tuesday\",\n \"day_init\": \"T\",\n \"display_ordinal\": 2\n },\n {\n \"sa_day_id\": 3,\n \"day_abbrev\": \"Wed\",\n \"day_name\": \"Wednesday\",\n \"day_init\": \"W\",\n \"display_ordinal\": 3\n },\n {\n \"sa_day_id\": 4,\n \"day_abbrev\": \"Thu\",\n \"day_name\": \"Thursday\",\n \"day_init\": \"R\",\n \"display_ordinal\": 4\n },\n {\n \"sa_day_id\": 5,\n \"day_abbrev\": \"Fri\",\n \"day_name\": \"Friday\",\n \"day_init\": \"F\",\n \"display_ordinal\": 5\n },\n {\n \"sa_day_id\": 6,\n \"day_abbrev\": \"Sat\",\n \"day_name\": \"Saturday\",\n \"day_init\": \"S\",\n \"display_ordinal\": 6\n },\n {\n \"sa_day_id\": 7,\n \"day_abbrev\": \"Sun\",\n \"day_name\": \"Sunday\",\n \"day_init\": \"U\",\n \"display_ordinal\": 7\n }\n ],\n \"ptoClassificationList\": [\n {\n \"ClassificationId\": 4,\n \"Name\": \"Floating Holiday\",\n \"Description\": \"Unique Holidays per Agent\",\n \"DefaultAllowedHours\": 24,\n \"ColorId\": 24,\n \"ColorCode\": \"#228B22\",\n \"ShrinkageType\": 1\n },\n {\n \"ClassificationId\": 5,\n \"Name\": \"Sick Day\",\n \"Description\": \"Agent Illness\",\n \"DefaultAllowedHours\": 40,\n \"ColorId\": 1,\n \"ColorCode\": \"#ff0000\",\n \"ShrinkageType\": 2\n },\n {\n \"ClassificationId\": 3,\n \"Name\": \"Vacation\",\n \"Description\": \"PTO\",\n \"DefaultAllowedHours\": 40,\n \"ColorId\": 24,\n \"ColorCode\": \"#228B22\",\n \"ShrinkageType\": 1\n }\n ],\n \"summaryReportData\": [\n {\n \"RowNumber\": 1,\n \"ReportingDate\": \"2024-03-01T00:00:00\",\n \"ScheduledHours\": 16,\n \"PendingHours\": 0,\n \"PaidHours\": 16,\n \"Cost\": 240,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 16,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 16,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 16,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 100\n },\n {\n \"RowNumber\": 2147483647,\n \"ReportingDate\": null,\n \"ScheduledHours\": 16,\n \"PendingHours\": 0,\n \"PaidHours\": 16,\n \"Cost\": 240,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 16,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 16,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 16,\n 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For example using Scope Type 5 the Scope ID can be an agent ID such as Agent 777."},{"key":"fromDate","value":"3/18/2024","description":"REQUIRED: Defines the start date for the report. Format is YYYY-MM-DD or MM/DD/YYYY"},{"key":"thruDate","value":"3/19/2024","description":"REQUIRED: Defines the end date for the report. Format is YYYY-MM-DD or MM/DD/YYYY"},{"key":"eventTypeId","value":"","description":"REQUIRED: If supplied, restrict reported events to those of this type. Use GET EventType for a full list of event type IDs. Accepts NULL/blank value."},{"key":"restrictToOffSite","value":"false","description":"REQUIRED: If supplied, restrict reported events to those types that are marked as off-site (at-work flag is false). Accepts True/False or Null/blank values."},{"key":"restrictToOutOfQueue","value":"false","description":"REQUIRED: If supplied, restrict reported events to those that are marked as out of queue. 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AgentIDs can be found in GET Agent or GET AgentList"},{"key":"reportMask","value":"1","description":"REQUIRED: This value determines which report you want to run. 1 = Monthly summary, 2 = yearly summary, 4 = weekly summary, 8 = daily summary, 16 = Day of Week summary, 32 = event type summary, 64 = participant summary, 128 event type and month, 256 = event type and year, 512 even type and week, 1024 = event type and day, 2048 = event type and day of week, 4096 = participant and event type, 8192 = pto classification, 16384 = pto classification and month, 32768 = pto classification and year, 65536 = pto classification and week, 131072 = pto classification and day, 262144 = pto classification and day of week."}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; 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{\n \"sa_day_id\": 4,\n \"day_abbrev\": \"Thu\",\n \"day_name\": \"Thursday\",\n \"day_init\": \"R\",\n \"display_ordinal\": 4\n },\n {\n \"sa_day_id\": 5,\n \"day_abbrev\": \"Fri\",\n \"day_name\": \"Friday\",\n \"day_init\": \"F\",\n \"display_ordinal\": 5\n },\n {\n \"sa_day_id\": 6,\n \"day_abbrev\": \"Sat\",\n \"day_name\": \"Saturday\",\n \"day_init\": \"S\",\n \"display_ordinal\": 6\n },\n {\n \"sa_day_id\": 7,\n \"day_abbrev\": \"Sun\",\n \"day_name\": \"Sunday\",\n \"day_init\": \"U\",\n \"display_ordinal\": 7\n }\n ],\n \"ptoClassificationList\": [\n {\n \"ClassificationId\": 4,\n \"Name\": \"Floating Holiday\",\n \"Description\": \"Unique Holidays per Agent\",\n \"DefaultAllowedHours\": 24,\n \"ColorId\": 24,\n \"ColorCode\": \"#228B22\",\n \"ShrinkageType\": 1\n },\n {\n \"ClassificationId\": 5,\n \"Name\": \"Sick Day\",\n \"Description\": \"Agent Illness\",\n \"DefaultAllowedHours\": 40,\n \"ColorId\": 1,\n \"ColorCode\": \"#ff0000\",\n \"ShrinkageType\": 2\n },\n {\n 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AgentIDs can be found in GET Agent or GET AgentList"},{"key":"reportMask","value":"2","description":"REQUIRED: This value determines which report you want to run. 1 = Monthly summary, 2 = yearly summary, 4 = weekly summary, 8 = daily summary, 16 = Day of Week summary, 32 = event type summary, 64 = participant summary, 128 event type and month, 256 = event type and year, 512 even type and week, 1024 = event type and day, 2048 = event type and day of week, 4096 = participant and event type, 8192 = pto classification, 16384 = pto classification and month, 32768 = pto classification and year, 65536 = pto classification and week, 131072 = pto classification and day, 262144 = pto classification and day of week."}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruHNA0VBRQ2bZ4TgRTeQQ1xipWoNuHDpYRE="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Wed, 08 May 2024 20:38:11 GMT"},{"key":"Content-Length","value":"6009"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": {\n \"reportParameters\": [\n {\n \"PreferredScopeType\": 1,\n \"PreferredScopeId\": 1,\n \"ScopeTypeName\": \"Activity\",\n \"ScopeIdName\": \"CommunityWFM\",\n \"ScopeIdDescription\": \"Company Name\",\n \"FirstDayOfScheduleWeek\": 1,\n \"ReportMask\": 2,\n \"FromDate\": \"2024-03-18T00:00:00\",\n \"ThruDate\": \"2024-03-19T00:00:00\"\n }\n ],\n \"summaryByEventTypeAttribute\": [\n {\n \"PaidHours\": 48,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 48,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 48,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 48,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalScheduledHours\": 48,\n \"TotalPendingHours\": 8\n }\n ],\n \"summaryByReviewStatus\": [\n {\n \"ReviewStatusId\": 1,\n \"ScheduledHours\": 48,\n \"PendingHours\": 0,\n \"DeniedHours\": 0,\n \"PaidHours\": 48,\n \"Cost\": 720,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 48,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 48,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 48,\n \"NonDisrectionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 100,\n \"ReviewStatusName\": \"Approved\",\n \"Icon\": \"~/Images/Icons/g/64/view_ok.png\"\n },\n {\n \"ReviewStatusId\": 0,\n \"ScheduledHours\": 0,\n \"PendingHours\": 0,\n \"DeniedHours\": 8,\n \"PaidHours\": 8,\n \"Cost\": 120,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 8,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 8,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 8,\n \"NonDisrectionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 16.67,\n \"ReviewStatusName\": \"Denied\",\n \"Icon\": \"~/Images/Icons/g/64/view_error.png\"\n },\n {\n \"ReviewStatusId\": 2,\n \"ScheduledHours\": 0,\n \"PendingHours\": 8,\n \"DeniedHours\": 0,\n \"PaidHours\": 8,\n \"Cost\": 120,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 8,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 8,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 8,\n \"NonDisrectionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 16.67,\n \"ReviewStatusName\": \"Pending\",\n \"Icon\": \"~/Images/Icons/g/64/view_unknown.png\"\n }\n ],\n \"summaryByEventTypeAndReviewStatus\": [\n {\n \"RowNumber\": 1,\n \"ReviewStatusId\": 1,\n \"EventTypeId\": 4,\n \"ReviewStatusName\": \"Approved\",\n \"ScheduledHours\": 48,\n \"PendingHours\": 0,\n \"DeniedHours\": 0,\n \"PaidHours\": 48,\n \"Cost\": 720,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 48,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 48,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 48,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 100,\n \"Name\": \"PTO\",\n \"Color\": \"#228B22\",\n \"EventTypeDescription\": \"Paid Time Off Request\",\n \"Icon\": \"~/Images/Icons/g/64/view_ok.png\"\n },\n {\n \"RowNumber\": 2,\n \"ReviewStatusId\": 0,\n \"EventTypeId\": 4,\n \"ReviewStatusName\": \"Denied\",\n \"ScheduledHours\": 0,\n \"PendingHours\": 0,\n \"DeniedHours\": 8,\n \"PaidHours\": 8,\n \"Cost\": 120,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 8,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 8,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 8,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 0,\n \"Name\": \"PTO\",\n \"Color\": \"#228B22\",\n \"EventTypeDescription\": \"Paid Time Off Request\",\n \"Icon\": \"~/Images/Icons/g/64/view_error.png\"\n },\n {\n \"RowNumber\": 3,\n \"ReviewStatusId\": 2,\n \"EventTypeId\": 4,\n \"ReviewStatusName\": \"Pending\",\n \"ScheduledHours\": 0,\n \"PendingHours\": 8,\n \"DeniedHours\": 0,\n \"PaidHours\": 8,\n \"Cost\": 120,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 8,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 8,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 8,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 0,\n \"Name\": \"PTO\",\n \"Color\": \"#228B22\",\n \"EventTypeDescription\": \"Paid Time Off Request\",\n \"Icon\": \"~/Images/Icons/g/64/view_unknown.png\"\n }\n ],\n \"eventTypes\": [\n {\n \"EventTypeId\": 4,\n \"Name\": \"PTO\",\n \"AtWork\": false,\n \"InQueue\": false,\n \"Paid\": true,\n \"ShrinkageType\": 1,\n \"Description\": \"Paid Time Off Request\",\n \"Color\": \"#228B22\"\n }\n ],\n \"dayList\": [\n {\n \"sa_day_id\": 1,\n \"day_abbrev\": \"Mon\",\n \"day_name\": \"Monday\",\n \"day_init\": \"M\",\n \"display_ordinal\": 1\n },\n {\n \"sa_day_id\": 2,\n \"day_abbrev\": \"Tue\",\n \"day_name\": \"Tuesday\",\n \"day_init\": \"T\",\n \"display_ordinal\": 2\n },\n {\n \"sa_day_id\": 3,\n \"day_abbrev\": \"Wed\",\n \"day_name\": \"Wednesday\",\n \"day_init\": \"W\",\n \"display_ordinal\": 3\n },\n {\n \"sa_day_id\": 4,\n \"day_abbrev\": \"Thu\",\n \"day_name\": \"Thursday\",\n \"day_init\": \"R\",\n \"display_ordinal\": 4\n },\n {\n \"sa_day_id\": 5,\n \"day_abbrev\": \"Fri\",\n \"day_name\": \"Friday\",\n \"day_init\": \"F\",\n \"display_ordinal\": 5\n },\n {\n \"sa_day_id\": 6,\n \"day_abbrev\": \"Sat\",\n \"day_name\": \"Saturday\",\n \"day_init\": \"S\",\n \"display_ordinal\": 6\n },\n {\n \"sa_day_id\": 7,\n \"day_abbrev\": \"Sun\",\n \"day_name\": \"Sunday\",\n \"day_init\": \"U\",\n \"display_ordinal\": 7\n }\n ],\n \"ptoClassificationList\": [\n {\n \"ClassificationId\": 4,\n \"Name\": \"Floating Holiday\",\n \"Description\": \"Unique Holidays per Agent\",\n \"DefaultAllowedHours\": 24,\n \"ColorId\": 24,\n \"ColorCode\": \"#228B22\",\n \"ShrinkageType\": 1\n },\n {\n \"ClassificationId\": 5,\n \"Name\": \"Sick Day\",\n \"Description\": \"Agent Illness\",\n \"DefaultAllowedHours\": 40,\n \"ColorId\": 1,\n \"ColorCode\": \"#ff0000\",\n \"ShrinkageType\": 2\n },\n {\n \"ClassificationId\": 3,\n \"Name\": \"Vacation\",\n \"Description\": \"PTO\",\n \"DefaultAllowedHours\": 40,\n \"ColorId\": 24,\n \"ColorCode\": \"#228B22\",\n \"ShrinkageType\": 1\n }\n ],\n \"summaryReportData\": [\n {\n \"RowNumber\": 1,\n \"ReportingDate\": \"2024-01-01T00:00:00\",\n \"ScheduledHours\": 48,\n \"PendingHours\": 8,\n \"PaidHours\": 48,\n \"Cost\": 720,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 48,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 48,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 48,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 100\n },\n {\n \"RowNumber\": 2147483647,\n \"ReportingDate\": null,\n \"ScheduledHours\": 48,\n \"PendingHours\": 8,\n \"PaidHours\": 48,\n \"Cost\": 720,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 48,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 48,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 48,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 100\n }\n ]\n },\n \"StackTrace\": \"Stack trace here...\"\n}"},{"id":"d62d6673-01f2-47c5-ab69-8969385abb1b","name":"RM3 -","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}"}],"url":{"raw":"{{envName}}/api/PublishedEventSummaryReport?scopeTypeId=1&scopeId=1&fromDate=3/18/2024&thruDate=3/19/2024&eventTypeId=&restrictToOffSite=false&restrictToOutOfQueue=false&restrictToSupervisorApproval=true&reviewStatusFilter=&timeZoneId=20&checkInactives=true&userId=1&reportMask=3","host":["{{envName}}"],"path":["api","PublishedEventSummaryReport"],"query":[{"key":"scopeTypeId","value":"1","description":"REQUIRED: Defines scope of the report. 1 = 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AgentIDs can be found in GET Agent or GET AgentList"},{"key":"reportMask","value":"3","description":"REQUIRED: This value determines which report you want to run. 1 = Monthly summary, 2 = yearly summary, 4 = weekly summary, 8 = daily summary, 16 = Day of Week summary, 32 = event type summary, 64 = participant summary, 128 event type and month, 256 = event type and year, 512 even type and week, 1024 = event type and day, 2048 = event type and day of week, 4096 = participant and event type, 8192 = pto classification, 16384 = pto classification and month, 32768 = pto classification and year, 65536 = pto classification and week, 131072 = pto classification and day, 262144 = pto classification and day of week."}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; 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\"sa_day_id\": 2,\n \"day_abbrev\": \"Tue\",\n \"day_name\": \"Tuesday\",\n \"day_init\": \"T\",\n \"display_ordinal\": 2\n },\n {\n \"sa_day_id\": 3,\n \"day_abbrev\": \"Wed\",\n \"day_name\": \"Wednesday\",\n \"day_init\": \"W\",\n \"display_ordinal\": 3\n },\n {\n \"sa_day_id\": 4,\n \"day_abbrev\": \"Thu\",\n \"day_name\": \"Thursday\",\n \"day_init\": \"R\",\n \"display_ordinal\": 4\n },\n {\n \"sa_day_id\": 5,\n \"day_abbrev\": \"Fri\",\n \"day_name\": \"Friday\",\n \"day_init\": \"F\",\n \"display_ordinal\": 5\n },\n {\n \"sa_day_id\": 6,\n \"day_abbrev\": \"Sat\",\n \"day_name\": \"Saturday\",\n \"day_init\": \"S\",\n \"display_ordinal\": 6\n },\n {\n \"sa_day_id\": 7,\n \"day_abbrev\": \"Sun\",\n \"day_name\": \"Sunday\",\n \"day_init\": \"U\",\n \"display_ordinal\": 7\n }\n ],\n \"ptoClassificationList\": [\n {\n \"ClassificationId\": 4,\n \"Name\": \"Floating Holiday\",\n \"Description\": \"Unique Holidays per Agent\",\n \"DefaultAllowedHours\": 24,\n \"ColorId\": 24,\n \"ColorCode\": \"#228B22\",\n \"ShrinkageType\": 1\n },\n {\n \"ClassificationId\": 5,\n \"Name\": \"Sick Day\",\n \"Description\": \"Agent Illness\",\n \"DefaultAllowedHours\": 40,\n \"ColorId\": 1,\n \"ColorCode\": \"#ff0000\",\n \"ShrinkageType\": 2\n },\n {\n \"ClassificationId\": 3,\n \"Name\": \"Vacation\",\n \"Description\": \"PTO\",\n \"DefaultAllowedHours\": 40,\n \"ColorId\": 24,\n \"ColorCode\": \"#228B22\",\n \"ShrinkageType\": 1\n }\n ],\n \"summaryReportData\": [\n {\n \"RowNumber\": 1,\n \"ReportingDate\": \"2024-03-01T00:00:00\",\n \"ScheduledHours\": 48,\n \"PendingHours\": 8,\n \"PaidHours\": 56,\n \"Cost\": 840,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 48,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 48,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 48,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 100\n },\n {\n \"RowNumber\": 2147483647,\n \"ReportingDate\": null,\n \"ScheduledHours\": 48,\n 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AgentIDs can be found in GET Agent or GET AgentList"},{"key":"reportMask","value":"4","description":"REQUIRED: This value determines which report you want to run. 1 = Monthly summary, 2 = yearly summary, 4 = weekly summary, 8 = daily summary, 16 = Day of Week summary, 32 = event type summary, 64 = participant summary, 128 event type and month, 256 = event type and year, 512 even type and week, 1024 = event type and day, 2048 = event type and day of week, 4096 = participant and event type, 8192 = pto classification, 16384 = pto classification and month, 32768 = pto classification and year, 65536 = pto classification and week, 131072 = pto classification and day, 262144 = pto classification and day of week."}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruHNA0VBRQ2bZ/n5ltv6n+8oSZa74ITimcU="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Wed, 08 May 2024 20:38:54 GMT"},{"key":"Content-Length","value":"6009"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": {\n \"reportParameters\": [\n {\n \"PreferredScopeType\": 1,\n \"PreferredScopeId\": 1,\n \"ScopeTypeName\": \"Activity\",\n \"ScopeIdName\": \"CommunityWFM\",\n \"ScopeIdDescription\": \"Company Name\",\n \"FirstDayOfScheduleWeek\": 1,\n \"ReportMask\": 4,\n \"FromDate\": \"2024-03-18T00:00:00\",\n \"ThruDate\": \"2024-03-19T00:00:00\"\n }\n ],\n \"summaryByEventTypeAttribute\": [\n {\n \"PaidHours\": 48,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 48,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 48,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 48,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalScheduledHours\": 48,\n \"TotalPendingHours\": 8\n }\n ],\n \"summaryByReviewStatus\": [\n {\n \"ReviewStatusId\": 1,\n \"ScheduledHours\": 48,\n \"PendingHours\": 0,\n \"DeniedHours\": 0,\n \"PaidHours\": 48,\n \"Cost\": 720,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 48,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 48,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 48,\n \"NonDisrectionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 100,\n \"ReviewStatusName\": \"Approved\",\n \"Icon\": \"~/Images/Icons/g/64/view_ok.png\"\n },\n {\n \"ReviewStatusId\": 0,\n \"ScheduledHours\": 0,\n \"PendingHours\": 0,\n \"DeniedHours\": 8,\n \"PaidHours\": 8,\n \"Cost\": 120,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 8,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 8,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 8,\n \"NonDisrectionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 16.67,\n \"ReviewStatusName\": \"Denied\",\n \"Icon\": \"~/Images/Icons/g/64/view_error.png\"\n },\n {\n \"ReviewStatusId\": 2,\n \"ScheduledHours\": 0,\n \"PendingHours\": 8,\n \"DeniedHours\": 0,\n \"PaidHours\": 8,\n \"Cost\": 120,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 8,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 8,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 8,\n \"NonDisrectionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 16.67,\n \"ReviewStatusName\": \"Pending\",\n \"Icon\": \"~/Images/Icons/g/64/view_unknown.png\"\n }\n ],\n \"summaryByEventTypeAndReviewStatus\": [\n {\n \"RowNumber\": 1,\n \"ReviewStatusId\": 1,\n \"EventTypeId\": 4,\n \"ReviewStatusName\": \"Approved\",\n \"ScheduledHours\": 48,\n \"PendingHours\": 0,\n \"DeniedHours\": 0,\n \"PaidHours\": 48,\n \"Cost\": 720,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 48,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 48,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 48,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 100,\n \"Name\": \"PTO\",\n \"Color\": \"#228B22\",\n \"EventTypeDescription\": \"Paid Time Off Request\",\n \"Icon\": \"~/Images/Icons/g/64/view_ok.png\"\n },\n {\n \"RowNumber\": 2,\n \"ReviewStatusId\": 0,\n \"EventTypeId\": 4,\n \"ReviewStatusName\": \"Denied\",\n \"ScheduledHours\": 0,\n \"PendingHours\": 0,\n \"DeniedHours\": 8,\n \"PaidHours\": 8,\n \"Cost\": 120,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 8,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 8,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 8,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 0,\n \"Name\": \"PTO\",\n \"Color\": \"#228B22\",\n \"EventTypeDescription\": \"Paid Time Off Request\",\n \"Icon\": \"~/Images/Icons/g/64/view_error.png\"\n },\n {\n \"RowNumber\": 3,\n \"ReviewStatusId\": 2,\n \"EventTypeId\": 4,\n \"ReviewStatusName\": \"Pending\",\n \"ScheduledHours\": 0,\n \"PendingHours\": 8,\n \"DeniedHours\": 0,\n \"PaidHours\": 8,\n \"Cost\": 120,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 8,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 8,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 8,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 0,\n \"Name\": \"PTO\",\n \"Color\": \"#228B22\",\n \"EventTypeDescription\": \"Paid Time Off Request\",\n \"Icon\": \"~/Images/Icons/g/64/view_unknown.png\"\n }\n ],\n \"eventTypes\": [\n {\n \"EventTypeId\": 4,\n \"Name\": \"PTO\",\n \"AtWork\": false,\n \"InQueue\": false,\n \"Paid\": true,\n \"ShrinkageType\": 1,\n \"Description\": \"Paid Time Off Request\",\n \"Color\": \"#228B22\"\n }\n ],\n \"dayList\": [\n {\n \"sa_day_id\": 1,\n \"day_abbrev\": \"Mon\",\n \"day_name\": \"Monday\",\n \"day_init\": \"M\",\n \"display_ordinal\": 1\n },\n {\n \"sa_day_id\": 2,\n \"day_abbrev\": \"Tue\",\n \"day_name\": \"Tuesday\",\n \"day_init\": \"T\",\n \"display_ordinal\": 2\n },\n {\n \"sa_day_id\": 3,\n \"day_abbrev\": \"Wed\",\n \"day_name\": \"Wednesday\",\n \"day_init\": \"W\",\n \"display_ordinal\": 3\n },\n {\n \"sa_day_id\": 4,\n \"day_abbrev\": \"Thu\",\n \"day_name\": \"Thursday\",\n \"day_init\": \"R\",\n \"display_ordinal\": 4\n },\n {\n \"sa_day_id\": 5,\n \"day_abbrev\": \"Fri\",\n \"day_name\": \"Friday\",\n \"day_init\": \"F\",\n \"display_ordinal\": 5\n },\n {\n \"sa_day_id\": 6,\n \"day_abbrev\": \"Sat\",\n \"day_name\": \"Saturday\",\n \"day_init\": \"S\",\n \"display_ordinal\": 6\n },\n {\n \"sa_day_id\": 7,\n \"day_abbrev\": \"Sun\",\n \"day_name\": \"Sunday\",\n \"day_init\": \"U\",\n \"display_ordinal\": 7\n }\n ],\n \"ptoClassificationList\": [\n {\n \"ClassificationId\": 4,\n \"Name\": \"Floating Holiday\",\n \"Description\": \"Unique Holidays per Agent\",\n \"DefaultAllowedHours\": 24,\n \"ColorId\": 24,\n \"ColorCode\": \"#228B22\",\n \"ShrinkageType\": 1\n },\n {\n \"ClassificationId\": 5,\n \"Name\": \"Sick Day\",\n \"Description\": \"Agent Illness\",\n \"DefaultAllowedHours\": 40,\n \"ColorId\": 1,\n \"ColorCode\": \"#ff0000\",\n \"ShrinkageType\": 2\n },\n {\n \"ClassificationId\": 3,\n \"Name\": \"Vacation\",\n \"Description\": \"PTO\",\n \"DefaultAllowedHours\": 40,\n \"ColorId\": 24,\n \"ColorCode\": \"#228B22\",\n \"ShrinkageType\": 1\n }\n ],\n \"summaryReportData\": [\n {\n \"RowNumber\": 1,\n \"ReportingDate\": \"2024-03-18T00:00:00\",\n \"ScheduledHours\": 48,\n \"PendingHours\": 8,\n \"PaidHours\": 48,\n \"Cost\": 720,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 48,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 48,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 48,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 100\n },\n {\n \"RowNumber\": 2147483647,\n \"ReportingDate\": null,\n \"ScheduledHours\": 48,\n 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AgentIDs can be found in GET Agent or GET AgentList"},{"key":"reportMask","value":"8","description":"REQUIRED: This value determines which report you want to run. 1 = Monthly summary, 2 = yearly summary, 4 = weekly summary, 8 = daily summary, 16 = Day of Week summary, 32 = event type summary, 64 = participant summary, 128 event type and month, 256 = event type and year, 512 even type and week, 1024 = event type and day, 2048 = event type and day of week, 4096 = participant and event type, 8192 = pto classification, 16384 = pto classification and month, 32768 = pto classification and year, 65536 = pto classification and week, 131072 = pto classification and day, 262144 = pto classification and day of week."}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; 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Summary","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}"}],"url":{"raw":"{{envName}}/api/PublishedEventSummaryReport?scopeTypeId=1&scopeId=1&fromDate=3/18/2024&thruDate=3/19/2024&eventTypeId=&restrictToOffSite=false&restrictToOutOfQueue=false&restrictToSupervisorApproval=true&reviewStatusFilter=&timeZoneId=20&checkInactives=true&userId=1&reportMask=16","host":["{{envName}}"],"path":["api","PublishedEventSummaryReport"],"query":[{"key":"scopeTypeId","value":"1","description":"REQUIRED: Defines scope of the report. 1 = Activities, 2 = Supervisors, 3 = GroupMembers, 4 = UserTags, 5 = Individual"},{"key":"scopeId","value":"1","description":"REQUIRED: ID relative to the selected scope. For example using Scope Type 5 the Scope ID can be an agent ID such as Agent 777."},{"key":"fromDate","value":"3/18/2024","description":"REQUIRED: Defines the start date for the report. Format is YYYY-MM-DD or MM/DD/YYYY"},{"key":"thruDate","value":"3/19/2024","description":"REQUIRED: Defines the end date for the report. Format is YYYY-MM-DD or MM/DD/YYYY"},{"key":"eventTypeId","value":"","description":"REQUIRED: If supplied, restrict reported events to those of this type. Use GET EventType for a full list of event type IDs. Accepts NULL/blank value."},{"key":"restrictToOffSite","value":"false","description":"REQUIRED: If supplied, restrict reported events to those types that are marked as off-site (at-work flag is false). Accepts True/False or Null/blank values."},{"key":"restrictToOutOfQueue","value":"false","description":"REQUIRED: If supplied, restrict reported events to those that are marked as out of queue. Accepts True/False or Null/blank values."},{"key":"restrictToSupervisorApproval","value":"true","description":"REQUIRED: If supplied, restrict reported event to those types that require supervisor approval. Accepts True/False or Null/blank values."},{"key":"reviewStatusFilter","value":"","description":"REQUIRED: If supplied, restrict reported events to those that otherwise qualify AND have a matched review status value. Accepts null/blank value."},{"key":"timeZoneId","value":"20","description":"Timezone code in which to format the data. Expects integer value or null."},{"key":"checkInactives","value":"true","description":"REQUIRED: This filters out inactive users if set to true. Accepts true/false or null/blank values."},{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList"},{"key":"reportMask","value":"16","description":"REQUIRED: This value determines which report you want to run. 1 = Monthly summary, 2 = yearly summary, 4 = weekly summary, 8 = daily summary, 16 = Day of Week summary, 32 = event type summary, 64 = participant summary, 128 event type and month, 256 = event type and year, 512 even type and week, 1024 = event type and day, 2048 = event type and day of week, 4096 = participant and event type, 8192 = pto classification, 16384 = pto classification and month, 32768 = pto classification and year, 65536 = pto classification and week, 131072 = pto classification and day, 262144 = pto classification and day of week."}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruHNA0VBRQ2bZyxgXJZ3V0aZZlE2iDh1kEE="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Wed, 08 May 2024 20:40:33 GMT"},{"key":"Content-Length","value":"8431"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": {\n \"reportParameters\": [\n {\n \"PreferredScopeType\": 1,\n \"PreferredScopeId\": 1,\n \"ScopeTypeName\": \"Activity\",\n \"ScopeIdName\": \"CommunityWFM\",\n \"ScopeIdDescription\": \"Company Name\",\n \"FirstDayOfScheduleWeek\": 1,\n \"ReportMask\": 16,\n \"FromDate\": \"2024-03-18T00:00:00\",\n \"ThruDate\": \"2024-03-19T00:00:00\"\n }\n ],\n \"summaryByEventTypeAttribute\": [\n {\n \"PaidHours\": 48,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 48,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 48,\n \"NonShrinkageHours\": 0,\n 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\"NonDisrectionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 16.67,\n \"ReviewStatusName\": \"Denied\",\n \"Icon\": \"~/Images/Icons/g/64/view_error.png\"\n },\n {\n \"ReviewStatusId\": 2,\n \"ScheduledHours\": 0,\n \"PendingHours\": 8,\n \"DeniedHours\": 0,\n \"PaidHours\": 8,\n \"Cost\": 120,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 8,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 8,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 8,\n \"NonDisrectionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 16.67,\n \"ReviewStatusName\": \"Pending\",\n \"Icon\": \"~/Images/Icons/g/64/view_unknown.png\"\n }\n ],\n \"summaryByEventTypeAndReviewStatus\": [\n {\n \"RowNumber\": 1,\n \"ReviewStatusId\": 1,\n \"EventTypeId\": 4,\n \"ReviewStatusName\": \"Approved\",\n \"ScheduledHours\": 48,\n \"PendingHours\": 0,\n \"DeniedHours\": 0,\n \"PaidHours\": 48,\n \"Cost\": 720,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 48,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 48,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 48,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 100,\n \"Name\": \"PTO\",\n \"Color\": \"#228B22\",\n \"EventTypeDescription\": \"Paid Time Off Request\",\n \"Icon\": \"~/Images/Icons/g/64/view_ok.png\"\n },\n {\n \"RowNumber\": 2,\n \"ReviewStatusId\": 0,\n \"EventTypeId\": 4,\n \"ReviewStatusName\": \"Denied\",\n \"ScheduledHours\": 0,\n \"PendingHours\": 0,\n \"DeniedHours\": 8,\n \"PaidHours\": 8,\n \"Cost\": 120,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 8,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 8,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 8,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 0,\n \"Name\": \"PTO\",\n \"Color\": \"#228B22\",\n \"EventTypeDescription\": \"Paid Time Off Request\",\n \"Icon\": \"~/Images/Icons/g/64/view_error.png\"\n },\n {\n \"RowNumber\": 3,\n \"ReviewStatusId\": 2,\n \"EventTypeId\": 4,\n \"ReviewStatusName\": \"Pending\",\n \"ScheduledHours\": 0,\n \"PendingHours\": 8,\n \"DeniedHours\": 0,\n \"PaidHours\": 8,\n \"Cost\": 120,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 8,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 8,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 8,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 0,\n \"Name\": \"PTO\",\n \"Color\": \"#228B22\",\n \"EventTypeDescription\": \"Paid Time Off Request\",\n \"Icon\": \"~/Images/Icons/g/64/view_unknown.png\"\n }\n ],\n \"eventTypes\": [\n {\n \"EventTypeId\": 4,\n \"Name\": \"PTO\",\n \"AtWork\": false,\n \"InQueue\": false,\n \"Paid\": true,\n \"ShrinkageType\": 1,\n \"Description\": \"Paid Time Off Request\",\n \"Color\": \"#228B22\"\n }\n ],\n \"dayList\": [\n {\n \"sa_day_id\": 1,\n \"day_abbrev\": \"Mon\",\n \"day_name\": \"Monday\",\n \"day_init\": \"M\",\n \"display_ordinal\": 1\n },\n {\n \"sa_day_id\": 2,\n \"day_abbrev\": \"Tue\",\n \"day_name\": \"Tuesday\",\n \"day_init\": \"T\",\n \"display_ordinal\": 2\n },\n {\n \"sa_day_id\": 3,\n \"day_abbrev\": \"Wed\",\n \"day_name\": \"Wednesday\",\n \"day_init\": \"W\",\n \"display_ordinal\": 3\n },\n {\n \"sa_day_id\": 4,\n \"day_abbrev\": \"Thu\",\n \"day_name\": \"Thursday\",\n \"day_init\": \"R\",\n \"display_ordinal\": 4\n },\n {\n \"sa_day_id\": 5,\n \"day_abbrev\": \"Fri\",\n \"day_name\": \"Friday\",\n \"day_init\": \"F\",\n \"display_ordinal\": 5\n },\n {\n \"sa_day_id\": 6,\n \"day_abbrev\": \"Sat\",\n \"day_name\": \"Saturday\",\n \"day_init\": \"S\",\n \"display_ordinal\": 6\n },\n {\n \"sa_day_id\": 7,\n \"day_abbrev\": \"Sun\",\n \"day_name\": \"Sunday\",\n \"day_init\": \"U\",\n \"display_ordinal\": 7\n }\n ],\n \"ptoClassificationList\": [\n {\n \"ClassificationId\": 4,\n \"Name\": \"Floating Holiday\",\n \"Description\": \"Unique Holidays per Agent\",\n \"DefaultAllowedHours\": 24,\n \"ColorId\": 24,\n \"ColorCode\": \"#228B22\",\n \"ShrinkageType\": 1\n },\n {\n \"ClassificationId\": 5,\n \"Name\": \"Sick Day\",\n \"Description\": \"Agent Illness\",\n \"DefaultAllowedHours\": 40,\n \"ColorId\": 1,\n \"ColorCode\": \"#ff0000\",\n \"ShrinkageType\": 2\n },\n {\n \"ClassificationId\": 3,\n \"Name\": \"Vacation\",\n \"Description\": \"PTO\",\n \"DefaultAllowedHours\": 40,\n \"ColorId\": 24,\n \"ColorCode\": \"#228B22\",\n \"ShrinkageType\": 1\n }\n ],\n \"summaryReportData\": [\n {\n \"RowNumber\": 1,\n \"DOW\": \"Monday\",\n \"DOWId\": 1,\n \"DOWOrder\": 1,\n \"ScheduledHours\": 24,\n \"PendingHours\": 8,\n \"PaidHours\": 24,\n \"Cost\": 360,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 128,\n \"NotAtWorkHours\": 24,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 24,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 24,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 50\n },\n {\n \"RowNumber\": 2,\n \"DOW\": \"Tuesday\",\n \"DOWId\": 2,\n \"DOWOrder\": 2,\n \"ScheduledHours\": 24,\n \"PendingHours\": 0,\n \"PaidHours\": 24,\n \"Cost\": 360,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 96,\n \"NotAtWorkHours\": 24,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 24,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 24,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 50\n },\n {\n \"RowNumber\": 3,\n \"DOW\": \"Wednesday\",\n \"DOWId\": 3,\n \"DOWOrder\": 3,\n \"ScheduledHours\": 0,\n \"PendingHours\": 0,\n \"PaidHours\": 0,\n \"Cost\": 0,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 0,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 0,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 0\n },\n {\n \"RowNumber\": 4,\n \"DOW\": \"Thursday\",\n \"DOWId\": 4,\n \"DOWOrder\": 4,\n \"ScheduledHours\": 0,\n \"PendingHours\": 0,\n \"PaidHours\": 0,\n \"Cost\": 0,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 0,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 0,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 0\n },\n {\n \"RowNumber\": 5,\n \"DOW\": \"Friday\",\n \"DOWId\": 5,\n \"DOWOrder\": 5,\n \"ScheduledHours\": 0,\n \"PendingHours\": 0,\n \"PaidHours\": 0,\n \"Cost\": 0,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 0,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 0,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 0\n },\n {\n \"RowNumber\": 6,\n \"DOW\": \"Saturday\",\n \"DOWId\": 6,\n \"DOWOrder\": 6,\n \"ScheduledHours\": 0,\n \"PendingHours\": 0,\n \"PaidHours\": 0,\n \"Cost\": 0,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 0,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 0,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 0\n },\n {\n \"RowNumber\": 7,\n \"DOW\": \"Sunday\",\n \"DOWId\": 7,\n \"DOWOrder\": 7,\n \"ScheduledHours\": 0,\n \"PendingHours\": 0,\n \"PaidHours\": 0,\n \"Cost\": 0,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 0,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 0,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 0\n },\n {\n \"RowNumber\": 2147483647,\n \"DOW\": null,\n \"DOWId\": null,\n \"DOWOrder\": null,\n \"ScheduledHours\": 48,\n \"PendingHours\": 8,\n \"PaidHours\": 48,\n \"Cost\": 720,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 224,\n \"NotAtWorkHours\": 48,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 48,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 48,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 100\n }\n ]\n },\n \"StackTrace\": \"Stack trace here...\"\n}"},{"id":"a492bbbb-cead-46a2-84d0-5622322927e6","name":"RM32 - Event Type Summary","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}"}],"url":{"raw":"{{envName}}/api/PublishedEventSummaryReport?scopeTypeId=1&scopeId=1&fromDate=3/18/2024&thruDate=3/19/2024&eventTypeId=&restrictToOffSite=false&restrictToOutOfQueue=false&restrictToSupervisorApproval=true&reviewStatusFilter=&timeZoneId=20&checkInactives=true&userId=1&reportMask=32","host":["{{envName}}"],"path":["api","PublishedEventSummaryReport"],"query":[{"key":"scopeTypeId","value":"1","description":"REQUIRED: Defines scope of the report. 1 = Activities, 2 = Supervisors, 3 = GroupMembers, 4 = UserTags, 5 = Individual"},{"key":"scopeId","value":"1","description":"REQUIRED: ID relative to the selected scope. For example using Scope Type 5 the Scope ID can be an agent ID such as Agent 777."},{"key":"fromDate","value":"3/18/2024","description":"REQUIRED: Defines the start date for the report. Format is YYYY-MM-DD or MM/DD/YYYY"},{"key":"thruDate","value":"3/19/2024","description":"REQUIRED: Defines the end date for the report. Format is YYYY-MM-DD or MM/DD/YYYY"},{"key":"eventTypeId","value":"","description":"REQUIRED: If supplied, restrict reported events to those of this type. Use GET EventType for a full list of event type IDs. Accepts NULL/blank value."},{"key":"restrictToOffSite","value":"false","description":"REQUIRED: If supplied, restrict reported events to those types that are marked as off-site (at-work flag is false). Accepts True/False or Null/blank values."},{"key":"restrictToOutOfQueue","value":"false","description":"REQUIRED: If supplied, restrict reported events to those that are marked as out of queue. Accepts True/False or Null/blank values."},{"key":"restrictToSupervisorApproval","value":"true","description":"REQUIRED: If supplied, restrict reported event to those types that require supervisor approval. Accepts True/False or Null/blank values."},{"key":"reviewStatusFilter","value":"","description":"REQUIRED: If supplied, restrict reported events to those that otherwise qualify AND have a matched review status value. Accepts null/blank value."},{"key":"timeZoneId","value":"20","description":"Timezone code in which to format the data. Expects integer value or null."},{"key":"checkInactives","value":"true","description":"REQUIRED: This filters out inactive users if set to true. Accepts true/false or null/blank values."},{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList"},{"key":"reportMask","value":"32","description":"REQUIRED: This value determines which report you want to run. 1 = Monthly summary, 2 = yearly summary, 4 = weekly summary, 8 = daily summary, 16 = Day of Week summary, 32 = event type summary, 64 = participant summary, 128 event type and month, 256 = event type and year, 512 even type and week, 1024 = event type and day, 2048 = event type and day of week, 4096 = participant and event type, 8192 = pto classification, 16384 = pto classification and month, 32768 = pto classification and year, 65536 = pto classification and week, 131072 = pto classification and day, 262144 = pto classification and day of week."}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruHNA0VBRQ2bZyL5n7OfuqbvFLBk67zdkKU="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Wed, 08 May 2024 20:40:50 GMT"},{"key":"Content-Length","value":"6114"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": {\n \"reportParameters\": [\n {\n \"PreferredScopeType\": 1,\n \"PreferredScopeId\": 1,\n \"ScopeTypeName\": \"Activity\",\n \"ScopeIdName\": \"CommunityWFM\",\n \"ScopeIdDescription\": \"Company Name\",\n \"FirstDayOfScheduleWeek\": 1,\n \"ReportMask\": 32,\n \"FromDate\": \"2024-03-18T00:00:00\",\n \"ThruDate\": \"2024-03-19T00:00:00\"\n }\n ],\n \"summaryByEventTypeAttribute\": [\n {\n \"PaidHours\": 48,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 48,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 48,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 48,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalScheduledHours\": 48,\n \"TotalPendingHours\": 8\n }\n ],\n \"summaryByReviewStatus\": [\n {\n \"ReviewStatusId\": 1,\n \"ScheduledHours\": 48,\n \"PendingHours\": 0,\n \"DeniedHours\": 0,\n \"PaidHours\": 48,\n \"Cost\": 720,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 48,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 48,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 48,\n \"NonDisrectionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 100,\n \"ReviewStatusName\": \"Approved\",\n \"Icon\": \"~/Images/Icons/g/64/view_ok.png\"\n },\n {\n \"ReviewStatusId\": 0,\n \"ScheduledHours\": 0,\n \"PendingHours\": 0,\n \"DeniedHours\": 8,\n \"PaidHours\": 8,\n \"Cost\": 120,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 8,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 8,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 8,\n \"NonDisrectionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 16.67,\n \"ReviewStatusName\": \"Denied\",\n \"Icon\": \"~/Images/Icons/g/64/view_error.png\"\n },\n {\n \"ReviewStatusId\": 2,\n \"ScheduledHours\": 0,\n \"PendingHours\": 8,\n \"DeniedHours\": 0,\n \"PaidHours\": 8,\n \"Cost\": 120,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 8,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 8,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 8,\n \"NonDisrectionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 16.67,\n \"ReviewStatusName\": \"Pending\",\n \"Icon\": \"~/Images/Icons/g/64/view_unknown.png\"\n }\n ],\n \"summaryByEventTypeAndReviewStatus\": [\n {\n \"RowNumber\": 1,\n \"ReviewStatusId\": 1,\n \"EventTypeId\": 4,\n \"ReviewStatusName\": \"Approved\",\n \"ScheduledHours\": 48,\n \"PendingHours\": 0,\n \"DeniedHours\": 0,\n \"PaidHours\": 48,\n \"Cost\": 720,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 48,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 48,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 48,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 100,\n \"Name\": \"PTO\",\n \"Color\": \"#228B22\",\n \"EventTypeDescription\": \"Paid Time Off Request\",\n \"Icon\": \"~/Images/Icons/g/64/view_ok.png\"\n },\n {\n \"RowNumber\": 2,\n \"ReviewStatusId\": 0,\n \"EventTypeId\": 4,\n \"ReviewStatusName\": \"Denied\",\n \"ScheduledHours\": 0,\n \"PendingHours\": 0,\n \"DeniedHours\": 8,\n \"PaidHours\": 8,\n \"Cost\": 120,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 8,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 8,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 8,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 0,\n \"Name\": \"PTO\",\n \"Color\": \"#228B22\",\n \"EventTypeDescription\": \"Paid Time Off Request\",\n \"Icon\": \"~/Images/Icons/g/64/view_error.png\"\n },\n {\n \"RowNumber\": 3,\n \"ReviewStatusId\": 2,\n \"EventTypeId\": 4,\n \"ReviewStatusName\": \"Pending\",\n \"ScheduledHours\": 0,\n \"PendingHours\": 8,\n \"DeniedHours\": 0,\n \"PaidHours\": 8,\n \"Cost\": 120,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 8,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 8,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 8,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 0,\n \"Name\": \"PTO\",\n \"Color\": \"#228B22\",\n \"EventTypeDescription\": \"Paid Time Off Request\",\n \"Icon\": \"~/Images/Icons/g/64/view_unknown.png\"\n }\n ],\n \"eventTypes\": [\n {\n \"EventTypeId\": 4,\n \"Name\": \"PTO\",\n \"AtWork\": false,\n \"InQueue\": false,\n \"Paid\": true,\n \"ShrinkageType\": 1,\n \"Description\": \"Paid Time Off Request\",\n \"Color\": \"#228B22\"\n }\n ],\n \"dayList\": [\n {\n \"sa_day_id\": 1,\n \"day_abbrev\": \"Mon\",\n \"day_name\": \"Monday\",\n \"day_init\": \"M\",\n \"display_ordinal\": 1\n },\n {\n \"sa_day_id\": 2,\n \"day_abbrev\": \"Tue\",\n \"day_name\": \"Tuesday\",\n \"day_init\": \"T\",\n \"display_ordinal\": 2\n },\n {\n \"sa_day_id\": 3,\n \"day_abbrev\": \"Wed\",\n \"day_name\": \"Wednesday\",\n \"day_init\": \"W\",\n \"display_ordinal\": 3\n },\n {\n \"sa_day_id\": 4,\n \"day_abbrev\": \"Thu\",\n \"day_name\": \"Thursday\",\n \"day_init\": \"R\",\n \"display_ordinal\": 4\n },\n {\n \"sa_day_id\": 5,\n \"day_abbrev\": \"Fri\",\n \"day_name\": \"Friday\",\n \"day_init\": \"F\",\n \"display_ordinal\": 5\n },\n {\n \"sa_day_id\": 6,\n \"day_abbrev\": \"Sat\",\n \"day_name\": \"Saturday\",\n \"day_init\": \"S\",\n \"display_ordinal\": 6\n },\n {\n \"sa_day_id\": 7,\n \"day_abbrev\": \"Sun\",\n \"day_name\": \"Sunday\",\n \"day_init\": \"U\",\n \"display_ordinal\": 7\n }\n ],\n \"ptoClassificationList\": [\n {\n \"ClassificationId\": 4,\n \"Name\": \"Floating Holiday\",\n \"Description\": \"Unique Holidays per Agent\",\n \"DefaultAllowedHours\": 24,\n \"ColorId\": 24,\n \"ColorCode\": \"#228B22\",\n \"ShrinkageType\": 1\n },\n {\n \"ClassificationId\": 5,\n \"Name\": \"Sick Day\",\n \"Description\": \"Agent Illness\",\n \"DefaultAllowedHours\": 40,\n \"ColorId\": 1,\n \"ColorCode\": \"#ff0000\",\n \"ShrinkageType\": 2\n },\n {\n \"ClassificationId\": 3,\n \"Name\": \"Vacation\",\n \"Description\": \"PTO\",\n \"DefaultAllowedHours\": 40,\n \"ColorId\": 24,\n \"ColorCode\": \"#228B22\",\n \"ShrinkageType\": 1\n }\n ],\n \"summaryReportData\": [\n {\n \"RowNumber\": 1,\n \"EventTypeId\": 4,\n \"ScheduledHours\": 48,\n \"PendingHours\": 8,\n \"PaidHours\": 48,\n \"Cost\": 720,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 48,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 48,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 48,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 100,\n \"Name\": \"PTO\",\n \"Color\": \"#228B22\",\n \"EventTypeDescription\": \"Paid Time Off Request\"\n },\n {\n \"RowNumber\": 2,\n \"EventTypeId\": null,\n \"ScheduledHours\": 48,\n \"PendingHours\": 8,\n \"PaidHours\": 48,\n \"Cost\": 720,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 48,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 48,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 48,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 100,\n \"Name\": \"Total\",\n \"Color\": \"#FFFFFF\",\n \"EventTypeDescription\": \"\"\n }\n ]\n },\n \"StackTrace\": \"Stack trace here...\"\n}"},{"id":"ff4ba5c2-7c3b-4d1d-83bb-d96f062ba295","name":"RM64 - Participant Summary","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}"}],"url":{"raw":"{{envName}}/api/PublishedEventSummaryReport?scopeTypeId=1&scopeId=1&fromDate=3/18/2024&thruDate=3/19/2024&eventTypeId=&restrictToOffSite=false&restrictToOutOfQueue=false&restrictToSupervisorApproval=true&reviewStatusFilter=&timeZoneId=20&checkInactives=true&userId=1&reportMask=64","host":["{{envName}}"],"path":["api","PublishedEventSummaryReport"],"query":[{"key":"scopeTypeId","value":"1","description":"REQUIRED: Defines scope of the report. 1 = Activities, 2 = Supervisors, 3 = GroupMembers, 4 = UserTags, 5 = Individual"},{"key":"scopeId","value":"1","description":"REQUIRED: ID relative to the selected scope. For example using Scope Type 5 the Scope ID can be an agent ID such as Agent 777."},{"key":"fromDate","value":"3/18/2024","description":"REQUIRED: Defines the start date for the report. Format is YYYY-MM-DD or MM/DD/YYYY"},{"key":"thruDate","value":"3/19/2024","description":"REQUIRED: Defines the end date for the report. Format is YYYY-MM-DD or MM/DD/YYYY"},{"key":"eventTypeId","value":"","description":"REQUIRED: If supplied, restrict reported events to those of this type. Use GET EventType for a full list of event type IDs. Accepts NULL/blank value."},{"key":"restrictToOffSite","value":"false","description":"REQUIRED: If supplied, restrict reported events to those types that are marked as off-site (at-work flag is false). Accepts True/False or Null/blank values."},{"key":"restrictToOutOfQueue","value":"false","description":"REQUIRED: If supplied, restrict reported events to those that are marked as out of queue. Accepts True/False or Null/blank values."},{"key":"restrictToSupervisorApproval","value":"true","description":"REQUIRED: If supplied, restrict reported event to those types that require supervisor approval. Accepts True/False or Null/blank values."},{"key":"reviewStatusFilter","value":"","description":"REQUIRED: If supplied, restrict reported events to those that otherwise qualify AND have a matched review status value. Accepts null/blank value."},{"key":"timeZoneId","value":"20","description":"Timezone code in which to format the data. Expects integer value or null."},{"key":"checkInactives","value":"true","description":"REQUIRED: This filters out inactive users if set to true. Accepts true/false or null/blank values."},{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList"},{"key":"reportMask","value":"64","description":"REQUIRED: This value determines which report you want to run. 1 = Monthly summary, 2 = yearly summary, 4 = weekly summary, 8 = daily summary, 16 = Day of Week summary, 32 = event type summary, 64 = participant summary, 128 event type and month, 256 = event type and year, 512 even type and week, 1024 = event type and day, 2048 = event type and day of week, 4096 = participant and event type, 8192 = pto classification, 16384 = pto classification and month, 32768 = pto classification and year, 65536 = pto classification and week, 131072 = pto classification and day, 262144 = pto classification and day of week."}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruHNA0VBRQ2bZwFDaSEXCRyFh0wRVz76jnY="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Wed, 08 May 2024 20:41:11 GMT"},{"key":"Content-Length","value":"6791"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": {\n \"reportParameters\": [\n {\n \"PreferredScopeType\": 1,\n \"PreferredScopeId\": 1,\n \"ScopeTypeName\": \"Activity\",\n \"ScopeIdName\": \"CommunityWFM\",\n \"ScopeIdDescription\": \"Company Name\",\n \"FirstDayOfScheduleWeek\": 1,\n \"ReportMask\": 64,\n \"FromDate\": \"2024-03-18T00:00:00\",\n \"ThruDate\": \"2024-03-19T00:00:00\"\n }\n ],\n \"summaryByEventTypeAttribute\": [\n {\n \"PaidHours\": 48,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 48,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 48,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 48,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalScheduledHours\": 48,\n \"TotalPendingHours\": 8\n }\n ],\n \"summaryByReviewStatus\": [\n {\n \"ReviewStatusId\": 1,\n \"ScheduledHours\": 48,\n \"PendingHours\": 0,\n \"DeniedHours\": 0,\n \"PaidHours\": 48,\n \"Cost\": 720,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 48,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 48,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 48,\n \"NonDisrectionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 100,\n \"ReviewStatusName\": \"Approved\",\n \"Icon\": \"~/Images/Icons/g/64/view_ok.png\"\n },\n {\n \"ReviewStatusId\": 0,\n \"ScheduledHours\": 0,\n \"PendingHours\": 0,\n \"DeniedHours\": 8,\n \"PaidHours\": 8,\n \"Cost\": 120,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 8,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 8,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 8,\n \"NonDisrectionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 16.67,\n \"ReviewStatusName\": \"Denied\",\n \"Icon\": \"~/Images/Icons/g/64/view_error.png\"\n },\n {\n \"ReviewStatusId\": 2,\n \"ScheduledHours\": 0,\n \"PendingHours\": 8,\n \"DeniedHours\": 0,\n \"PaidHours\": 8,\n \"Cost\": 120,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 8,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 8,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 8,\n \"NonDisrectionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 16.67,\n \"ReviewStatusName\": \"Pending\",\n \"Icon\": \"~/Images/Icons/g/64/view_unknown.png\"\n }\n ],\n \"summaryByEventTypeAndReviewStatus\": [\n {\n \"RowNumber\": 1,\n \"ReviewStatusId\": 1,\n \"EventTypeId\": 4,\n \"ReviewStatusName\": \"Approved\",\n \"ScheduledHours\": 48,\n \"PendingHours\": 0,\n \"DeniedHours\": 0,\n \"PaidHours\": 48,\n \"Cost\": 720,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 48,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 48,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 48,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 100,\n \"Name\": \"PTO\",\n \"Color\": \"#228B22\",\n \"EventTypeDescription\": \"Paid Time Off Request\",\n \"Icon\": \"~/Images/Icons/g/64/view_ok.png\"\n },\n {\n \"RowNumber\": 2,\n \"ReviewStatusId\": 0,\n \"EventTypeId\": 4,\n \"ReviewStatusName\": \"Denied\",\n \"ScheduledHours\": 0,\n \"PendingHours\": 0,\n \"DeniedHours\": 8,\n \"PaidHours\": 8,\n \"Cost\": 120,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 8,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 8,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 8,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 0,\n \"Name\": \"PTO\",\n \"Color\": \"#228B22\",\n \"EventTypeDescription\": \"Paid Time Off Request\",\n \"Icon\": \"~/Images/Icons/g/64/view_error.png\"\n },\n {\n \"RowNumber\": 3,\n \"ReviewStatusId\": 2,\n \"EventTypeId\": 4,\n \"ReviewStatusName\": \"Pending\",\n \"ScheduledHours\": 0,\n \"PendingHours\": 8,\n \"DeniedHours\": 0,\n \"PaidHours\": 8,\n \"Cost\": 120,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 8,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 8,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 8,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 0,\n \"Name\": \"PTO\",\n \"Color\": \"#228B22\",\n \"EventTypeDescription\": \"Paid Time Off Request\",\n \"Icon\": \"~/Images/Icons/g/64/view_unknown.png\"\n }\n ],\n \"eventTypes\": [\n {\n \"EventTypeId\": 4,\n \"Name\": \"PTO\",\n \"AtWork\": false,\n \"InQueue\": false,\n \"Paid\": true,\n \"ShrinkageType\": 1,\n \"Description\": \"Paid Time Off Request\",\n \"Color\": \"#228B22\"\n }\n ],\n \"dayList\": [\n {\n \"sa_day_id\": 1,\n \"day_abbrev\": \"Mon\",\n \"day_name\": \"Monday\",\n \"day_init\": \"M\",\n \"display_ordinal\": 1\n },\n {\n \"sa_day_id\": 2,\n \"day_abbrev\": \"Tue\",\n \"day_name\": \"Tuesday\",\n \"day_init\": \"T\",\n \"display_ordinal\": 2\n },\n {\n \"sa_day_id\": 3,\n \"day_abbrev\": \"Wed\",\n \"day_name\": \"Wednesday\",\n \"day_init\": \"W\",\n \"display_ordinal\": 3\n },\n {\n \"sa_day_id\": 4,\n \"day_abbrev\": \"Thu\",\n \"day_name\": \"Thursday\",\n \"day_init\": \"R\",\n \"display_ordinal\": 4\n },\n {\n \"sa_day_id\": 5,\n \"day_abbrev\": \"Fri\",\n \"day_name\": \"Friday\",\n \"day_init\": \"F\",\n \"display_ordinal\": 5\n },\n {\n \"sa_day_id\": 6,\n \"day_abbrev\": \"Sat\",\n \"day_name\": \"Saturday\",\n \"day_init\": \"S\",\n \"display_ordinal\": 6\n },\n {\n \"sa_day_id\": 7,\n \"day_abbrev\": \"Sun\",\n \"day_name\": \"Sunday\",\n \"day_init\": \"U\",\n \"display_ordinal\": 7\n }\n ],\n \"ptoClassificationList\": [\n {\n \"ClassificationId\": 4,\n \"Name\": \"Floating Holiday\",\n \"Description\": \"Unique Holidays per Agent\",\n \"DefaultAllowedHours\": 24,\n \"ColorId\": 24,\n \"ColorCode\": \"#228B22\",\n \"ShrinkageType\": 1\n },\n {\n \"ClassificationId\": 5,\n \"Name\": \"Sick Day\",\n \"Description\": \"Agent Illness\",\n \"DefaultAllowedHours\": 40,\n \"ColorId\": 1,\n \"ColorCode\": \"#ff0000\",\n \"ShrinkageType\": 2\n },\n {\n \"ClassificationId\": 3,\n \"Name\": \"Vacation\",\n \"Description\": \"PTO\",\n \"DefaultAllowedHours\": 40,\n \"ColorId\": 24,\n \"ColorCode\": \"#228B22\",\n \"ShrinkageType\": 1\n }\n ],\n \"summaryReportData\": [\n {\n \"AgentId\": 278,\n \"ScheduledHours\": 16,\n \"PendingHours\": 0,\n \"PaidHours\": 16,\n \"Cost\": 240,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 16,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 16,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 16,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 33.33,\n \"FullName\": \"Areheart, Sam \"\n },\n {\n \"AgentId\": 156,\n \"ScheduledHours\": 16,\n \"PendingHours\": 0,\n \"PaidHours\": 16,\n \"Cost\": 240,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 16,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 16,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 16,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 33.33,\n \"FullName\": \"Azzarito, Deborah \"\n },\n {\n \"AgentId\": 453,\n \"ScheduledHours\": 16,\n \"PendingHours\": 0,\n \"PaidHours\": 16,\n \"Cost\": 240,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 16,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 16,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 16,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 33.33,\n \"FullName\": \"Badgett, Gregory \"\n },\n {\n \"AgentId\": 449,\n \"ScheduledHours\": 0,\n \"PendingHours\": 8,\n \"PaidHours\": 0,\n \"Cost\": 0,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 0,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 0,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 0,\n \"FullName\": \"McBride, Natasha \"\n }\n ]\n },\n \"StackTrace\": \"Stack trace here...\"\n}"},{"id":"7d20092f-8067-4b9c-a1e9-475c5be98aa9","name":"RM128 - Event Type and Month","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}"}],"url":{"raw":"{{envName}}/api/PublishedEventSummaryReport?scopeTypeId=1&scopeId=1&fromDate=3/18/2024&thruDate=3/19/2024&eventTypeId=&restrictToOffSite=false&restrictToOutOfQueue=false&restrictToSupervisorApproval=true&reviewStatusFilter=&timeZoneId=20&checkInactives=true&userId=1&reportMask=128","host":["{{envName}}"],"path":["api","PublishedEventSummaryReport"],"query":[{"key":"scopeTypeId","value":"1","description":"REQUIRED: Defines scope of the report. 1 = Activities, 2 = Supervisors, 3 = GroupMembers, 4 = UserTags, 5 = Individual"},{"key":"scopeId","value":"1","description":"REQUIRED: ID relative to the selected scope. For example using Scope Type 5 the Scope ID can be an agent ID such as Agent 777."},{"key":"fromDate","value":"3/18/2024","description":"REQUIRED: Defines the start date for the report. Format is YYYY-MM-DD or MM/DD/YYYY"},{"key":"thruDate","value":"3/19/2024","description":"REQUIRED: Defines the end date for the report. Format is YYYY-MM-DD or MM/DD/YYYY"},{"key":"eventTypeId","value":"","description":"REQUIRED: If supplied, restrict reported events to those of this type. Use GET EventType for a full list of event type IDs. Accepts NULL/blank value."},{"key":"restrictToOffSite","value":"false","description":"REQUIRED: If supplied, restrict reported events to those types that are marked as off-site (at-work flag is false). Accepts True/False or Null/blank values."},{"key":"restrictToOutOfQueue","value":"false","description":"REQUIRED: If supplied, restrict reported events to those that are marked as out of queue. Accepts True/False or Null/blank values."},{"key":"restrictToSupervisorApproval","value":"true","description":"REQUIRED: If supplied, restrict reported event to those types that require supervisor approval. Accepts True/False or Null/blank values."},{"key":"reviewStatusFilter","value":"","description":"REQUIRED: If supplied, restrict reported events to those that otherwise qualify AND have a matched review status value. Accepts null/blank value."},{"key":"timeZoneId","value":"20","description":"Timezone code in which to format the data. Expects integer value or null."},{"key":"checkInactives","value":"true","description":"REQUIRED: This filters out inactive users if set to true. Accepts true/false or null/blank values."},{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList"},{"key":"reportMask","value":"128","description":"REQUIRED: This value determines which report you want to run. 1 = Monthly summary, 2 = yearly summary, 4 = weekly summary, 8 = daily summary, 16 = Day of Week summary, 32 = event type summary, 64 = participant summary, 128 event type and month, 256 = event type and year, 512 even type and week, 1024 = event type and day, 2048 = event type and day of week, 4096 = participant and event type, 8192 = pto classification, 16384 = pto classification and month, 32768 = pto classification and year, 65536 = pto classification and week, 131072 = pto classification and day, 262144 = pto classification and day of week."}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruHNA0VBRQ2bZ3+pC5P7TSKw4+W2om59FmQ="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Wed, 08 May 2024 20:41:30 GMT"},{"key":"Content-Length","value":"5707"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": {\n \"reportParameters\": [\n {\n \"PreferredScopeType\": 1,\n \"PreferredScopeId\": 1,\n \"ScopeTypeName\": \"Activity\",\n \"ScopeIdName\": \"CommunityWFM\",\n \"ScopeIdDescription\": \"Company Name\",\n \"FirstDayOfScheduleWeek\": 1,\n \"ReportMask\": 128,\n \"FromDate\": \"2024-03-18T00:00:00\",\n \"ThruDate\": \"2024-03-19T00:00:00\"\n }\n ],\n \"summaryByEventTypeAttribute\": [\n {\n \"PaidHours\": 48,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 48,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 48,\n \"NonShrinkageHours\": 0,\n 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\"NonDisrectionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 16.67,\n \"ReviewStatusName\": \"Denied\",\n \"Icon\": \"~/Images/Icons/g/64/view_error.png\"\n },\n {\n \"ReviewStatusId\": 2,\n \"ScheduledHours\": 0,\n \"PendingHours\": 8,\n \"DeniedHours\": 0,\n \"PaidHours\": 8,\n \"Cost\": 120,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 8,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 8,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 8,\n \"NonDisrectionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 16.67,\n \"ReviewStatusName\": \"Pending\",\n \"Icon\": \"~/Images/Icons/g/64/view_unknown.png\"\n }\n ],\n \"summaryByEventTypeAndReviewStatus\": [\n {\n \"RowNumber\": 1,\n \"ReviewStatusId\": 1,\n \"EventTypeId\": 4,\n \"ReviewStatusName\": \"Approved\",\n \"ScheduledHours\": 48,\n \"PendingHours\": 0,\n \"DeniedHours\": 0,\n \"PaidHours\": 48,\n \"Cost\": 720,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 48,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 48,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 48,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 100,\n \"Name\": \"PTO\",\n \"Color\": \"#228B22\",\n \"EventTypeDescription\": \"Paid Time Off Request\",\n \"Icon\": \"~/Images/Icons/g/64/view_ok.png\"\n },\n {\n \"RowNumber\": 2,\n \"ReviewStatusId\": 0,\n \"EventTypeId\": 4,\n \"ReviewStatusName\": \"Denied\",\n \"ScheduledHours\": 0,\n \"PendingHours\": 0,\n \"DeniedHours\": 8,\n \"PaidHours\": 8,\n \"Cost\": 120,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 8,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 8,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 8,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 0,\n \"Name\": \"PTO\",\n \"Color\": \"#228B22\",\n \"EventTypeDescription\": \"Paid Time Off Request\",\n \"Icon\": \"~/Images/Icons/g/64/view_error.png\"\n },\n {\n \"RowNumber\": 3,\n \"ReviewStatusId\": 2,\n \"EventTypeId\": 4,\n \"ReviewStatusName\": \"Pending\",\n \"ScheduledHours\": 0,\n \"PendingHours\": 8,\n \"DeniedHours\": 0,\n \"PaidHours\": 8,\n \"Cost\": 120,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 8,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 8,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 8,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 0,\n \"Name\": \"PTO\",\n \"Color\": \"#228B22\",\n \"EventTypeDescription\": \"Paid Time Off Request\",\n \"Icon\": \"~/Images/Icons/g/64/view_unknown.png\"\n }\n ],\n \"eventTypes\": [\n {\n \"EventTypeId\": 4,\n \"Name\": \"PTO\",\n \"AtWork\": false,\n \"InQueue\": false,\n \"Paid\": true,\n \"ShrinkageType\": 1,\n \"Description\": \"Paid Time Off Request\",\n \"Color\": \"#228B22\"\n }\n ],\n \"dayList\": [\n {\n \"sa_day_id\": 1,\n \"day_abbrev\": \"Mon\",\n \"day_name\": \"Monday\",\n \"day_init\": \"M\",\n \"display_ordinal\": 1\n },\n {\n \"sa_day_id\": 2,\n \"day_abbrev\": \"Tue\",\n \"day_name\": \"Tuesday\",\n \"day_init\": \"T\",\n \"display_ordinal\": 2\n },\n {\n \"sa_day_id\": 3,\n \"day_abbrev\": \"Wed\",\n \"day_name\": \"Wednesday\",\n \"day_init\": \"W\",\n \"display_ordinal\": 3\n },\n {\n \"sa_day_id\": 4,\n \"day_abbrev\": \"Thu\",\n \"day_name\": \"Thursday\",\n \"day_init\": \"R\",\n \"display_ordinal\": 4\n },\n {\n \"sa_day_id\": 5,\n \"day_abbrev\": \"Fri\",\n \"day_name\": \"Friday\",\n \"day_init\": \"F\",\n \"display_ordinal\": 5\n },\n {\n \"sa_day_id\": 6,\n \"day_abbrev\": \"Sat\",\n \"day_name\": \"Saturday\",\n \"day_init\": \"S\",\n \"display_ordinal\": 6\n },\n {\n \"sa_day_id\": 7,\n \"day_abbrev\": \"Sun\",\n \"day_name\": \"Sunday\",\n \"day_init\": \"U\",\n \"display_ordinal\": 7\n }\n ],\n \"ptoClassificationList\": [\n {\n \"ClassificationId\": 4,\n \"Name\": \"Floating Holiday\",\n \"Description\": \"Unique Holidays per Agent\",\n \"DefaultAllowedHours\": 24,\n \"ColorId\": 24,\n \"ColorCode\": \"#228B22\",\n \"ShrinkageType\": 1\n },\n {\n \"ClassificationId\": 5,\n \"Name\": \"Sick Day\",\n \"Description\": \"Agent Illness\",\n \"DefaultAllowedHours\": 40,\n \"ColorId\": 1,\n \"ColorCode\": \"#ff0000\",\n \"ShrinkageType\": 2\n },\n {\n \"ClassificationId\": 3,\n \"Name\": \"Vacation\",\n \"Description\": \"PTO\",\n \"DefaultAllowedHours\": 40,\n \"ColorId\": 24,\n \"ColorCode\": \"#228B22\",\n \"ShrinkageType\": 1\n }\n ],\n \"summaryReportData\": [\n {\n \"RowNumber\": 1,\n \"ReportingDate\": \"2024-03-01T00:00:00\",\n \"EventTypeId\": 4,\n \"ScheduledHours\": 48,\n \"PendingHours\": 8,\n \"PaidHours\": 48,\n \"Cost\": 720,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 48,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 48,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 48,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 100,\n \"Name\": \"PTO\",\n \"Color\": \"#228B22\",\n \"EventTypeDescription\": 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For example using Scope Type 5 the Scope ID can be an agent ID such as Agent 777."},{"key":"fromDate","value":"3/18/2024","description":"REQUIRED: Defines the start date for the report. Format is YYYY-MM-DD or MM/DD/YYYY"},{"key":"thruDate","value":"3/19/2024","description":"REQUIRED: Defines the end date for the report. Format is YYYY-MM-DD or MM/DD/YYYY"},{"key":"eventTypeId","value":"","description":"REQUIRED: If supplied, restrict reported events to those of this type. Use GET EventType for a full list of event type IDs. Accepts NULL/blank value."},{"key":"restrictToOffSite","value":"false","description":"REQUIRED: If supplied, restrict reported events to those types that are marked as off-site (at-work flag is false). Accepts True/False or Null/blank values."},{"key":"restrictToOutOfQueue","value":"false","description":"REQUIRED: If supplied, restrict reported events to those that are marked as out of queue. 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\"DiscretionaryShrinkageHours\": 48,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalScheduledHours\": 48,\n \"TotalPendingHours\": 8\n }\n ],\n \"summaryByReviewStatus\": [\n {\n \"ReviewStatusId\": 1,\n \"ScheduledHours\": 48,\n \"PendingHours\": 0,\n \"DeniedHours\": 0,\n \"PaidHours\": 48,\n \"Cost\": 720,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 48,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 48,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 48,\n \"NonDisrectionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 100,\n \"ReviewStatusName\": \"Approved\",\n \"Icon\": \"~/Images/Icons/g/64/view_ok.png\"\n },\n {\n \"ReviewStatusId\": 0,\n \"ScheduledHours\": 0,\n \"PendingHours\": 0,\n \"DeniedHours\": 8,\n \"PaidHours\": 8,\n \"Cost\": 120,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 8,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 8,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 8,\n 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\"ReviewStatusId\": 2,\n \"EventTypeId\": 4,\n \"ReviewStatusName\": \"Pending\",\n \"ScheduledHours\": 0,\n \"PendingHours\": 8,\n \"DeniedHours\": 0,\n \"PaidHours\": 8,\n \"Cost\": 120,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 8,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 8,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 8,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 0,\n \"Name\": \"PTO\",\n \"Color\": \"#228B22\",\n \"EventTypeDescription\": \"Paid Time Off Request\",\n \"Icon\": \"~/Images/Icons/g/64/view_unknown.png\"\n }\n ],\n \"eventTypes\": [\n {\n \"EventTypeId\": 4,\n \"Name\": \"PTO\",\n \"AtWork\": false,\n \"InQueue\": false,\n \"Paid\": true,\n \"ShrinkageType\": 1,\n \"Description\": \"Paid Time Off Request\",\n \"Color\": \"#228B22\"\n }\n ],\n \"dayList\": [\n {\n \"sa_day_id\": 1,\n \"day_abbrev\": \"Mon\",\n \"day_name\": \"Monday\",\n \"day_init\": \"M\",\n \"display_ordinal\": 1\n },\n {\n \"sa_day_id\": 2,\n \"day_abbrev\": \"Tue\",\n \"day_name\": \"Tuesday\",\n \"day_init\": \"T\",\n \"display_ordinal\": 2\n },\n {\n \"sa_day_id\": 3,\n \"day_abbrev\": \"Wed\",\n \"day_name\": \"Wednesday\",\n \"day_init\": \"W\",\n \"display_ordinal\": 3\n },\n {\n \"sa_day_id\": 4,\n \"day_abbrev\": \"Thu\",\n \"day_name\": \"Thursday\",\n \"day_init\": \"R\",\n \"display_ordinal\": 4\n },\n {\n \"sa_day_id\": 5,\n \"day_abbrev\": \"Fri\",\n \"day_name\": \"Friday\",\n \"day_init\": \"F\",\n \"display_ordinal\": 5\n },\n {\n \"sa_day_id\": 6,\n \"day_abbrev\": \"Sat\",\n \"day_name\": \"Saturday\",\n \"day_init\": \"S\",\n \"display_ordinal\": 6\n },\n {\n \"sa_day_id\": 7,\n \"day_abbrev\": \"Sun\",\n \"day_name\": \"Sunday\",\n \"day_init\": \"U\",\n \"display_ordinal\": 7\n }\n ],\n \"ptoClassificationList\": [\n {\n \"ClassificationId\": 4,\n \"Name\": \"Floating Holiday\",\n \"Description\": \"Unique Holidays per Agent\",\n \"DefaultAllowedHours\": 24,\n \"ColorId\": 24,\n 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AgentIDs can be found in GET Agent or GET AgentList"},{"key":"reportMask","value":"1024","description":"REQUIRED: This value determines which report you want to run. 1 = Monthly summary, 2 = yearly summary, 4 = weekly summary, 8 = daily summary, 16 = Day of Week summary, 32 = event type summary, 64 = participant summary, 128 event type and month, 256 = event type and year, 512 even type and week, 1024 = event type and day, 2048 = event type and day of week, 4096 = participant and event type, 8192 = pto classification, 16384 = pto classification and month, 32768 = pto classification and year, 65536 = pto classification and week, 131072 = pto classification and day, 262144 = pto classification and day of week."}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; 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\"DiscretionaryShrinkageHours\": 48,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalScheduledHours\": 48,\n \"TotalPendingHours\": 8\n }\n ],\n \"summaryByReviewStatus\": [\n {\n \"ReviewStatusId\": 1,\n \"ScheduledHours\": 48,\n \"PendingHours\": 0,\n \"DeniedHours\": 0,\n \"PaidHours\": 48,\n \"Cost\": 720,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 48,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 48,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 48,\n \"NonDisrectionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 100,\n \"ReviewStatusName\": \"Approved\",\n \"Icon\": \"~/Images/Icons/g/64/view_ok.png\"\n },\n {\n \"ReviewStatusId\": 0,\n \"ScheduledHours\": 0,\n \"PendingHours\": 0,\n \"DeniedHours\": 8,\n \"PaidHours\": 8,\n \"Cost\": 120,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 8,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 8,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 8,\n \"NonDisrectionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 16.67,\n \"ReviewStatusName\": \"Denied\",\n \"Icon\": \"~/Images/Icons/g/64/view_error.png\"\n },\n {\n \"ReviewStatusId\": 2,\n \"ScheduledHours\": 0,\n \"PendingHours\": 8,\n \"DeniedHours\": 0,\n \"PaidHours\": 8,\n \"Cost\": 120,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 8,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 8,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 8,\n \"NonDisrectionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 16.67,\n \"ReviewStatusName\": \"Pending\",\n \"Icon\": \"~/Images/Icons/g/64/view_unknown.png\"\n }\n ],\n \"summaryByEventTypeAndReviewStatus\": [\n {\n \"RowNumber\": 1,\n \"ReviewStatusId\": 1,\n \"EventTypeId\": 4,\n \"ReviewStatusName\": \"Approved\",\n \"ScheduledHours\": 48,\n \"PendingHours\": 0,\n \"DeniedHours\": 0,\n \"PaidHours\": 48,\n \"Cost\": 720,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 48,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 48,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 48,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 100,\n \"Name\": \"PTO\",\n \"Color\": \"#228B22\",\n \"EventTypeDescription\": \"Paid Time Off Request\",\n \"Icon\": \"~/Images/Icons/g/64/view_ok.png\"\n },\n {\n \"RowNumber\": 2,\n \"ReviewStatusId\": 0,\n \"EventTypeId\": 4,\n \"ReviewStatusName\": \"Denied\",\n \"ScheduledHours\": 0,\n \"PendingHours\": 0,\n \"DeniedHours\": 8,\n \"PaidHours\": 8,\n \"Cost\": 120,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 8,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 8,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 8,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 0,\n \"Name\": \"PTO\",\n \"Color\": \"#228B22\",\n \"EventTypeDescription\": \"Paid Time Off Request\",\n \"Icon\": \"~/Images/Icons/g/64/view_error.png\"\n },\n {\n \"RowNumber\": 3,\n \"ReviewStatusId\": 2,\n \"EventTypeId\": 4,\n \"ReviewStatusName\": \"Pending\",\n \"ScheduledHours\": 0,\n \"PendingHours\": 8,\n \"DeniedHours\": 0,\n \"PaidHours\": 8,\n \"Cost\": 120,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 8,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 8,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 8,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 0,\n \"Name\": \"PTO\",\n \"Color\": \"#228B22\",\n \"EventTypeDescription\": \"Paid Time Off Request\",\n \"Icon\": \"~/Images/Icons/g/64/view_unknown.png\"\n }\n ],\n \"eventTypes\": [\n {\n \"EventTypeId\": 4,\n \"Name\": \"PTO\",\n \"AtWork\": false,\n \"InQueue\": false,\n \"Paid\": true,\n \"ShrinkageType\": 1,\n \"Description\": \"Paid Time Off Request\",\n \"Color\": \"#228B22\"\n }\n ],\n \"dayList\": [\n {\n \"sa_day_id\": 1,\n \"day_abbrev\": \"Mon\",\n \"day_name\": \"Monday\",\n \"day_init\": \"M\",\n \"display_ordinal\": 1\n },\n {\n \"sa_day_id\": 2,\n \"day_abbrev\": \"Tue\",\n \"day_name\": \"Tuesday\",\n \"day_init\": \"T\",\n \"display_ordinal\": 2\n },\n {\n \"sa_day_id\": 3,\n \"day_abbrev\": \"Wed\",\n \"day_name\": \"Wednesday\",\n \"day_init\": \"W\",\n \"display_ordinal\": 3\n },\n {\n \"sa_day_id\": 4,\n \"day_abbrev\": \"Thu\",\n \"day_name\": \"Thursday\",\n \"day_init\": \"R\",\n \"display_ordinal\": 4\n },\n {\n \"sa_day_id\": 5,\n \"day_abbrev\": \"Fri\",\n \"day_name\": \"Friday\",\n \"day_init\": \"F\",\n \"display_ordinal\": 5\n },\n {\n \"sa_day_id\": 6,\n \"day_abbrev\": \"Sat\",\n \"day_name\": \"Saturday\",\n \"day_init\": \"S\",\n \"display_ordinal\": 6\n },\n {\n \"sa_day_id\": 7,\n \"day_abbrev\": \"Sun\",\n \"day_name\": \"Sunday\",\n \"day_init\": \"U\",\n \"display_ordinal\": 7\n }\n ],\n \"ptoClassificationList\": [\n {\n \"ClassificationId\": 4,\n \"Name\": \"Floating Holiday\",\n \"Description\": \"Unique Holidays per Agent\",\n \"DefaultAllowedHours\": 24,\n \"ColorId\": 24,\n \"ColorCode\": \"#228B22\",\n \"ShrinkageType\": 1\n },\n {\n \"ClassificationId\": 5,\n \"Name\": \"Sick Day\",\n \"Description\": \"Agent Illness\",\n \"DefaultAllowedHours\": 40,\n \"ColorId\": 1,\n \"ColorCode\": \"#ff0000\",\n \"ShrinkageType\": 2\n },\n {\n \"ClassificationId\": 3,\n \"Name\": \"Vacation\",\n \"Description\": \"PTO\",\n \"DefaultAllowedHours\": 40,\n \"ColorId\": 24,\n \"ColorCode\": \"#228B22\",\n \"ShrinkageType\": 1\n }\n ],\n \"summaryReportData\": [\n {\n \"RowNumber\": 1,\n \"ReportingDate\": \"2024-03-18T00:00:00\",\n \"EventTypeId\": 4,\n \"ScheduledHours\": 24,\n \"PendingHours\": 8,\n \"PaidHours\": 24,\n \"Cost\": 360,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 24,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 24,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 24,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 50,\n \"Name\": \"PTO\",\n \"Color\": \"#228B22\",\n \"EventTypeDescription\": \"Paid Time Off Request\"\n },\n {\n \"RowNumber\": 2,\n \"ReportingDate\": \"2024-03-19T00:00:00\",\n \"EventTypeId\": 4,\n \"ScheduledHours\": 24,\n \"PendingHours\": 0,\n \"PaidHours\": 24,\n \"Cost\": 360,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 24,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 24,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 24,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 50,\n \"Name\": \"PTO\",\n \"Color\": \"#228B22\",\n \"EventTypeDescription\": \"Paid Time Off Request\"\n }\n ]\n },\n \"StackTrace\": \"Stack trace here...\"\n}"},{"id":"812321e1-c779-44de-9054-b2b8af897e35","name":"RM2048 - Event Type and Day of Week","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}"}],"url":{"raw":"{{envName}}/api/PublishedEventSummaryReport?scopeTypeId=1&scopeId=1&fromDate=3/18/2024&thruDate=3/19/2024&eventTypeId=&restrictToOffSite=false&restrictToOutOfQueue=false&restrictToSupervisorApproval=true&reviewStatusFilter=&timeZoneId=20&checkInactives=true&userId=1&reportMask=2048","host":["{{envName}}"],"path":["api","PublishedEventSummaryReport"],"query":[{"key":"scopeTypeId","value":"1","description":"REQUIRED: Defines scope of the report. 1 = Activities, 2 = Supervisors, 3 = GroupMembers, 4 = UserTags, 5 = Individual"},{"key":"scopeId","value":"1","description":"REQUIRED: ID relative to the selected scope. For example using Scope Type 5 the Scope ID can be an agent ID such as Agent 777."},{"key":"fromDate","value":"3/18/2024","description":"REQUIRED: Defines the start date for the report. Format is YYYY-MM-DD or MM/DD/YYYY"},{"key":"thruDate","value":"3/19/2024","description":"REQUIRED: Defines the end date for the report. Format is YYYY-MM-DD or MM/DD/YYYY"},{"key":"eventTypeId","value":"","description":"REQUIRED: If supplied, restrict reported events to those of this type. Use GET EventType for a full list of event type IDs. Accepts NULL/blank value."},{"key":"restrictToOffSite","value":"false","description":"REQUIRED: If supplied, restrict reported events to those types that are marked as off-site (at-work flag is false). Accepts True/False or Null/blank values."},{"key":"restrictToOutOfQueue","value":"false","description":"REQUIRED: If supplied, restrict reported events to those that are marked as out of queue. Accepts True/False or Null/blank values."},{"key":"restrictToSupervisorApproval","value":"true","description":"REQUIRED: If supplied, restrict reported event to those types that require supervisor approval. Accepts True/False or Null/blank values."},{"key":"reviewStatusFilter","value":"","description":"REQUIRED: If supplied, restrict reported events to those that otherwise qualify AND have a matched review status value. Accepts null/blank value."},{"key":"timeZoneId","value":"20","description":"Timezone code in which to format the data. Expects integer value or null."},{"key":"checkInactives","value":"true","description":"REQUIRED: This filters out inactive users if set to true. Accepts true/false or null/blank values."},{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList"},{"key":"reportMask","value":"2048","description":"REQUIRED: This value determines which report you want to run. 1 = Monthly summary, 2 = yearly summary, 4 = weekly summary, 8 = daily summary, 16 = Day of Week summary, 32 = event type summary, 64 = participant summary, 128 event type and month, 256 = event type and year, 512 even type and week, 1024 = event type and day, 2048 = event type and day of week, 4096 = participant and event type, 8192 = pto classification, 16384 = pto classification and month, 32768 = pto classification and year, 65536 = pto classification and week, 131072 = pto classification and day, 262144 = pto classification and day of week."}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruHNA0VBRQ2bZ4lwFyeYR930Mim3mGJKbiE="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Wed, 08 May 2024 20:43:11 GMT"},{"key":"Content-Length","value":"8935"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": {\n \"reportParameters\": [\n {\n \"PreferredScopeType\": 1,\n \"PreferredScopeId\": 1,\n \"ScopeTypeName\": \"Activity\",\n \"ScopeIdName\": \"CommunityWFM\",\n \"ScopeIdDescription\": \"Company Name\",\n \"FirstDayOfScheduleWeek\": 1,\n \"ReportMask\": 2048,\n \"FromDate\": \"2024-03-18T00:00:00\",\n \"ThruDate\": \"2024-03-19T00:00:00\"\n }\n ],\n \"summaryByEventTypeAttribute\": [\n {\n \"PaidHours\": 48,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 48,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 48,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 48,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalScheduledHours\": 48,\n \"TotalPendingHours\": 8\n }\n ],\n \"summaryByReviewStatus\": [\n {\n \"ReviewStatusId\": 1,\n \"ScheduledHours\": 48,\n \"PendingHours\": 0,\n \"DeniedHours\": 0,\n \"PaidHours\": 48,\n \"Cost\": 720,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 48,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 48,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 48,\n \"NonDisrectionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 100,\n \"ReviewStatusName\": \"Approved\",\n \"Icon\": \"~/Images/Icons/g/64/view_ok.png\"\n },\n {\n \"ReviewStatusId\": 0,\n \"ScheduledHours\": 0,\n \"PendingHours\": 0,\n \"DeniedHours\": 8,\n \"PaidHours\": 8,\n \"Cost\": 120,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 8,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 8,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 8,\n \"NonDisrectionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 16.67,\n \"ReviewStatusName\": \"Denied\",\n \"Icon\": \"~/Images/Icons/g/64/view_error.png\"\n },\n {\n \"ReviewStatusId\": 2,\n \"ScheduledHours\": 0,\n \"PendingHours\": 8,\n \"DeniedHours\": 0,\n \"PaidHours\": 8,\n \"Cost\": 120,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 8,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 8,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 8,\n \"NonDisrectionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 16.67,\n \"ReviewStatusName\": \"Pending\",\n \"Icon\": \"~/Images/Icons/g/64/view_unknown.png\"\n }\n ],\n \"summaryByEventTypeAndReviewStatus\": [\n {\n \"RowNumber\": 1,\n \"ReviewStatusId\": 1,\n \"EventTypeId\": 4,\n \"ReviewStatusName\": \"Approved\",\n \"ScheduledHours\": 48,\n \"PendingHours\": 0,\n \"DeniedHours\": 0,\n \"PaidHours\": 48,\n \"Cost\": 720,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 48,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 48,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 48,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 100,\n \"Name\": \"PTO\",\n \"Color\": \"#228B22\",\n \"EventTypeDescription\": \"Paid Time Off Request\",\n \"Icon\": \"~/Images/Icons/g/64/view_ok.png\"\n },\n {\n \"RowNumber\": 2,\n \"ReviewStatusId\": 0,\n \"EventTypeId\": 4,\n \"ReviewStatusName\": \"Denied\",\n \"ScheduledHours\": 0,\n \"PendingHours\": 0,\n \"DeniedHours\": 8,\n \"PaidHours\": 8,\n \"Cost\": 120,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 8,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 8,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 8,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 0,\n \"Name\": \"PTO\",\n \"Color\": \"#228B22\",\n \"EventTypeDescription\": \"Paid Time Off Request\",\n \"Icon\": \"~/Images/Icons/g/64/view_error.png\"\n },\n {\n \"RowNumber\": 3,\n \"ReviewStatusId\": 2,\n \"EventTypeId\": 4,\n \"ReviewStatusName\": \"Pending\",\n \"ScheduledHours\": 0,\n \"PendingHours\": 8,\n \"DeniedHours\": 0,\n \"PaidHours\": 8,\n \"Cost\": 120,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 8,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 8,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 8,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 0,\n \"Name\": \"PTO\",\n \"Color\": \"#228B22\",\n \"EventTypeDescription\": \"Paid Time Off Request\",\n \"Icon\": \"~/Images/Icons/g/64/view_unknown.png\"\n }\n ],\n \"eventTypes\": [\n {\n \"EventTypeId\": 4,\n \"Name\": \"PTO\",\n \"AtWork\": false,\n \"InQueue\": false,\n \"Paid\": true,\n \"ShrinkageType\": 1,\n \"Description\": \"Paid Time Off Request\",\n \"Color\": \"#228B22\"\n }\n ],\n \"dayList\": [\n {\n \"sa_day_id\": 1,\n \"day_abbrev\": \"Mon\",\n \"day_name\": \"Monday\",\n \"day_init\": \"M\",\n \"display_ordinal\": 1\n },\n {\n \"sa_day_id\": 2,\n \"day_abbrev\": \"Tue\",\n \"day_name\": \"Tuesday\",\n \"day_init\": \"T\",\n \"display_ordinal\": 2\n },\n {\n \"sa_day_id\": 3,\n \"day_abbrev\": \"Wed\",\n \"day_name\": \"Wednesday\",\n \"day_init\": \"W\",\n \"display_ordinal\": 3\n },\n {\n \"sa_day_id\": 4,\n \"day_abbrev\": \"Thu\",\n \"day_name\": \"Thursday\",\n \"day_init\": \"R\",\n \"display_ordinal\": 4\n },\n {\n \"sa_day_id\": 5,\n \"day_abbrev\": \"Fri\",\n \"day_name\": \"Friday\",\n \"day_init\": \"F\",\n \"display_ordinal\": 5\n },\n {\n \"sa_day_id\": 6,\n \"day_abbrev\": \"Sat\",\n \"day_name\": \"Saturday\",\n \"day_init\": \"S\",\n \"display_ordinal\": 6\n },\n {\n \"sa_day_id\": 7,\n \"day_abbrev\": \"Sun\",\n \"day_name\": \"Sunday\",\n \"day_init\": \"U\",\n \"display_ordinal\": 7\n }\n ],\n \"ptoClassificationList\": [\n {\n \"ClassificationId\": 4,\n \"Name\": \"Floating Holiday\",\n \"Description\": \"Unique Holidays per Agent\",\n \"DefaultAllowedHours\": 24,\n \"ColorId\": 24,\n \"ColorCode\": \"#228B22\",\n \"ShrinkageType\": 1\n },\n {\n \"ClassificationId\": 5,\n \"Name\": \"Sick Day\",\n \"Description\": \"Agent Illness\",\n \"DefaultAllowedHours\": 40,\n \"ColorId\": 1,\n \"ColorCode\": \"#ff0000\",\n \"ShrinkageType\": 2\n },\n {\n \"ClassificationId\": 3,\n \"Name\": \"Vacation\",\n \"Description\": \"PTO\",\n \"DefaultAllowedHours\": 40,\n \"ColorId\": 24,\n \"ColorCode\": \"#228B22\",\n \"ShrinkageType\": 1\n }\n ],\n \"summaryReportData\": [\n {\n \"RowNumber\": 1,\n \"EventTypeId\": 4,\n \"ReportingDate\": \"1900-01-01T00:00:00\",\n \"DOW\": \"Monday\",\n \"DOWId\": 1,\n \"DOWOrder\": 1,\n \"ScheduledHours\": 24,\n \"PendingHours\": 8,\n \"PaidHours\": 24,\n \"Cost\": 360,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 24,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 24,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 24,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 50,\n \"Name\": \"PTO\",\n \"Color\": \"#228B22\",\n \"EventTypeDescription\": \"Paid Time Off Request\"\n },\n {\n \"RowNumber\": 2,\n \"EventTypeId\": 4,\n \"ReportingDate\": \"1900-01-02T00:00:00\",\n \"DOW\": \"Tuesday\",\n \"DOWId\": 2,\n \"DOWOrder\": 2,\n \"ScheduledHours\": 24,\n \"PendingHours\": 0,\n \"PaidHours\": 24,\n \"Cost\": 360,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 24,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 24,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 24,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 50,\n \"Name\": \"PTO\",\n \"Color\": \"#228B22\",\n \"EventTypeDescription\": \"Paid Time Off Request\"\n },\n {\n \"RowNumber\": 3,\n \"EventTypeId\": 4,\n \"ReportingDate\": \"1900-01-03T00:00:00\",\n \"DOW\": \"Wednesday\",\n \"DOWId\": 3,\n \"DOWOrder\": 3,\n \"ScheduledHours\": 0,\n \"PendingHours\": 0,\n \"PaidHours\": 0,\n \"Cost\": 0,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 0,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 0,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 0,\n \"Name\": \"PTO\",\n \"Color\": \"#228B22\",\n \"EventTypeDescription\": \"Paid Time Off Request\"\n },\n {\n \"RowNumber\": 4,\n \"EventTypeId\": 4,\n \"ReportingDate\": \"1900-01-04T00:00:00\",\n \"DOW\": \"Thursday\",\n \"DOWId\": 4,\n \"DOWOrder\": 4,\n \"ScheduledHours\": 0,\n \"PendingHours\": 0,\n \"PaidHours\": 0,\n \"Cost\": 0,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 0,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 0,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 0,\n \"Name\": \"PTO\",\n \"Color\": \"#228B22\",\n \"EventTypeDescription\": \"Paid Time Off Request\"\n },\n {\n \"RowNumber\": 5,\n \"EventTypeId\": 4,\n \"ReportingDate\": \"1900-01-05T00:00:00\",\n \"DOW\": \"Friday\",\n \"DOWId\": 5,\n \"DOWOrder\": 5,\n \"ScheduledHours\": 0,\n \"PendingHours\": 0,\n \"PaidHours\": 0,\n \"Cost\": 0,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 0,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 0,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 0,\n \"Name\": \"PTO\",\n \"Color\": \"#228B22\",\n \"EventTypeDescription\": \"Paid Time Off Request\"\n },\n {\n \"RowNumber\": 6,\n \"EventTypeId\": 4,\n \"ReportingDate\": \"1900-01-06T00:00:00\",\n \"DOW\": \"Saturday\",\n \"DOWId\": 6,\n \"DOWOrder\": 6,\n \"ScheduledHours\": 0,\n \"PendingHours\": 0,\n \"PaidHours\": 0,\n \"Cost\": 0,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 0,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 0,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 0,\n \"Name\": \"PTO\",\n \"Color\": \"#228B22\",\n \"EventTypeDescription\": \"Paid Time Off Request\"\n },\n {\n \"RowNumber\": 7,\n \"EventTypeId\": 4,\n \"ReportingDate\": \"1900-01-07T00:00:00\",\n \"DOW\": \"Sunday\",\n \"DOWId\": 7,\n \"DOWOrder\": 7,\n \"ScheduledHours\": 0,\n \"PendingHours\": 0,\n \"PaidHours\": 0,\n \"Cost\": 0,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 0,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 0,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 0,\n \"Name\": \"PTO\",\n \"Color\": \"#228B22\",\n \"EventTypeDescription\": \"Paid Time Off Request\"\n }\n ]\n },\n \"StackTrace\": \"Stack trace here...\"\n}"},{"id":"4874c652-0bec-4132-842b-0ace8eb14924","name":"RM4096 - Participant and Event 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AgentIDs can be found in GET Agent or GET AgentList"},{"key":"reportMask","value":"4096","description":"REQUIRED: This value determines which report you want to run. 1 = Monthly summary, 2 = yearly summary, 4 = weekly summary, 8 = daily summary, 16 = Day of Week summary, 32 = event type summary, 64 = participant summary, 128 event type and month, 256 = event type and year, 512 even type and week, 1024 = event type and day, 2048 = event type and day of week, 4096 = participant and event type, 8192 = pto classification, 16384 = pto classification and month, 32768 = pto classification and year, 65536 = pto classification and week, 131072 = pto classification and day, 262144 = pto classification and day of week."}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; 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\"ReviewStatusId\": 2,\n \"EventTypeId\": 4,\n \"ReviewStatusName\": \"Pending\",\n \"ScheduledHours\": 0,\n \"PendingHours\": 8,\n \"DeniedHours\": 0,\n \"PaidHours\": 8,\n \"Cost\": 120,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 8,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 8,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 8,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 0,\n \"Name\": \"PTO\",\n \"Color\": \"#228B22\",\n \"EventTypeDescription\": \"Paid Time Off Request\",\n \"Icon\": \"~/Images/Icons/g/64/view_unknown.png\"\n }\n ],\n \"eventTypes\": [\n {\n \"EventTypeId\": 4,\n \"Name\": \"PTO\",\n \"AtWork\": false,\n \"InQueue\": false,\n \"Paid\": true,\n \"ShrinkageType\": 1,\n \"Description\": \"Paid Time Off Request\",\n \"Color\": \"#228B22\"\n }\n ],\n \"dayList\": [\n {\n \"sa_day_id\": 1,\n \"day_abbrev\": \"Mon\",\n \"day_name\": \"Monday\",\n \"day_init\": \"M\",\n \"display_ordinal\": 1\n },\n {\n \"sa_day_id\": 2,\n \"day_abbrev\": \"Tue\",\n \"day_name\": \"Tuesday\",\n \"day_init\": \"T\",\n \"display_ordinal\": 2\n },\n {\n \"sa_day_id\": 3,\n \"day_abbrev\": \"Wed\",\n \"day_name\": \"Wednesday\",\n \"day_init\": \"W\",\n \"display_ordinal\": 3\n },\n {\n \"sa_day_id\": 4,\n \"day_abbrev\": \"Thu\",\n \"day_name\": \"Thursday\",\n \"day_init\": \"R\",\n \"display_ordinal\": 4\n },\n {\n \"sa_day_id\": 5,\n \"day_abbrev\": \"Fri\",\n \"day_name\": \"Friday\",\n \"day_init\": \"F\",\n \"display_ordinal\": 5\n },\n {\n \"sa_day_id\": 6,\n \"day_abbrev\": \"Sat\",\n \"day_name\": \"Saturday\",\n \"day_init\": \"S\",\n \"display_ordinal\": 6\n },\n {\n \"sa_day_id\": 7,\n \"day_abbrev\": \"Sun\",\n \"day_name\": \"Sunday\",\n \"day_init\": \"U\",\n \"display_ordinal\": 7\n }\n ],\n \"ptoClassificationList\": [\n {\n \"ClassificationId\": 4,\n \"Name\": \"Floating Holiday\",\n \"Description\": \"Unique Holidays per Agent\",\n \"DefaultAllowedHours\": 24,\n \"ColorId\": 24,\n \"ColorCode\": \"#228B22\",\n \"ShrinkageType\": 1\n },\n {\n \"ClassificationId\": 5,\n \"Name\": \"Sick Day\",\n \"Description\": \"Agent Illness\",\n \"DefaultAllowedHours\": 40,\n \"ColorId\": 1,\n \"ColorCode\": \"#ff0000\",\n \"ShrinkageType\": 2\n },\n {\n \"ClassificationId\": 3,\n \"Name\": \"Vacation\",\n \"Description\": \"PTO\",\n \"DefaultAllowedHours\": 40,\n \"ColorId\": 24,\n \"ColorCode\": \"#228B22\",\n \"ShrinkageType\": 1\n }\n ],\n \"summaryReportData\": [\n {\n \"AgentId\": 278,\n \"ScheduledHours\": 16,\n \"PendingHours\": 0,\n \"PaidHours\": 16,\n \"Cost\": 240,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 16,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 16,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 16,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 33.33,\n \"FullName\": \"Areheart, Sam \",\n \"Name\": \"PTO\",\n \"Color\": \"#228B22\",\n \"EventTypeDescription\": \"Paid Time Off Request\"\n },\n {\n \"AgentId\": 156,\n \"ScheduledHours\": 16,\n \"PendingHours\": 0,\n \"PaidHours\": 16,\n \"Cost\": 240,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 16,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 16,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 16,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 33.33,\n \"FullName\": \"Azzarito, Deborah \",\n \"Name\": \"PTO\",\n \"Color\": \"#228B22\",\n \"EventTypeDescription\": \"Paid Time Off Request\"\n },\n {\n \"AgentId\": 453,\n \"ScheduledHours\": 16,\n \"PendingHours\": 0,\n \"PaidHours\": 16,\n \"Cost\": 240,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 16,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 16,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 16,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 33.33,\n \"FullName\": \"Badgett, Gregory \",\n \"Name\": \"PTO\",\n \"Color\": \"#228B22\",\n \"EventTypeDescription\": \"Paid Time Off Request\"\n },\n {\n \"AgentId\": 449,\n \"ScheduledHours\": 0,\n \"PendingHours\": 8,\n \"PaidHours\": 0,\n \"Cost\": 0,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 0,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 0,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 0,\n \"FullName\": \"McBride, Natasha \",\n \"Name\": \"PTO\",\n \"Color\": \"#228B22\",\n \"EventTypeDescription\": \"Paid Time Off Request\"\n }\n ]\n },\n \"StackTrace\": \"Stack trace here...\"\n}"},{"id":"64d6cf9a-98bd-453d-9748-b71ea55e52d4","name":"RM8192 - PTO Classification","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}"}],"url":{"raw":"{{envName}}/api/PublishedEventSummaryReport?scopeTypeId=1&scopeId=1&fromDate=3/18/2024&thruDate=3/19/2024&eventTypeId=&restrictToOffSite=false&restrictToOutOfQueue=false&restrictToSupervisorApproval=true&reviewStatusFilter=&timeZoneId=20&checkInactives=true&userId=1&reportMask=8192","host":["{{envName}}"],"path":["api","PublishedEventSummaryReport"],"query":[{"key":"scopeTypeId","value":"1","description":"REQUIRED: Defines scope of the report. 1 = Activities, 2 = Supervisors, 3 = GroupMembers, 4 = UserTags, 5 = Individual"},{"key":"scopeId","value":"1","description":"REQUIRED: ID relative to the selected scope. For example using Scope Type 5 the Scope ID can be an agent ID such as Agent 777."},{"key":"fromDate","value":"3/18/2024","description":"REQUIRED: Defines the start date for the report. Format is YYYY-MM-DD or MM/DD/YYYY"},{"key":"thruDate","value":"3/19/2024","description":"REQUIRED: Defines the end date for the report. Format is YYYY-MM-DD or MM/DD/YYYY"},{"key":"eventTypeId","value":"","description":"REQUIRED: If supplied, restrict reported events to those of this type. Use GET EventType for a full list of event type IDs. Accepts NULL/blank value."},{"key":"restrictToOffSite","value":"false","description":"REQUIRED: If supplied, restrict reported events to those types that are marked as off-site (at-work flag is false). Accepts True/False or Null/blank values."},{"key":"restrictToOutOfQueue","value":"false","description":"REQUIRED: If supplied, restrict reported events to those that are marked as out of queue. Accepts True/False or Null/blank values."},{"key":"restrictToSupervisorApproval","value":"true","description":"REQUIRED: If supplied, restrict reported event to those types that require supervisor approval. Accepts True/False or Null/blank values."},{"key":"reviewStatusFilter","value":"","description":"REQUIRED: If supplied, restrict reported events to those that otherwise qualify AND have a matched review status value. Accepts null/blank value."},{"key":"timeZoneId","value":"20","description":"Timezone code in which to format the data. Expects integer value or null."},{"key":"checkInactives","value":"true","description":"REQUIRED: This filters out inactive users if set to true. Accepts true/false or null/blank values."},{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList"},{"key":"reportMask","value":"8192","description":"REQUIRED: This value determines which report you want to run. 1 = Monthly summary, 2 = yearly summary, 4 = weekly summary, 8 = daily summary, 16 = Day of Week summary, 32 = event type summary, 64 = participant summary, 128 event type and month, 256 = event type and year, 512 even type and week, 1024 = event type and day, 2048 = event type and day of week, 4096 = participant and event type, 8192 = pto classification, 16384 = pto classification and month, 32768 = pto classification and year, 65536 = pto classification and week, 131072 = pto classification and day, 262144 = pto classification and day of week."}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruHNA0VBRQ2bZ698vH7pVjRZsY7+/q41NAc="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Wed, 08 May 2024 20:44:06 GMT"},{"key":"Content-Length","value":"6592"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": {\n \"reportParameters\": [\n {\n \"PreferredScopeType\": 1,\n \"PreferredScopeId\": 1,\n \"ScopeTypeName\": \"Activity\",\n \"ScopeIdName\": \"CommunityWFM\",\n \"ScopeIdDescription\": \"Company Name\",\n \"FirstDayOfScheduleWeek\": 1,\n \"ReportMask\": 8192,\n \"FromDate\": \"2024-03-18T00:00:00\",\n \"ThruDate\": \"2024-03-19T00:00:00\"\n }\n ],\n \"summaryByEventTypeAttribute\": [\n {\n \"PaidHours\": 48,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 48,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 48,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 48,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalScheduledHours\": 48,\n \"TotalPendingHours\": 8\n }\n ],\n \"summaryByReviewStatus\": [\n {\n \"ReviewStatusId\": 1,\n \"ScheduledHours\": 48,\n \"PendingHours\": 0,\n \"DeniedHours\": 0,\n \"PaidHours\": 48,\n \"Cost\": 720,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 48,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 48,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 48,\n \"NonDisrectionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 100,\n \"ReviewStatusName\": \"Approved\",\n \"Icon\": \"~/Images/Icons/g/64/view_ok.png\"\n },\n {\n \"ReviewStatusId\": 0,\n \"ScheduledHours\": 0,\n \"PendingHours\": 0,\n \"DeniedHours\": 8,\n \"PaidHours\": 8,\n \"Cost\": 120,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 8,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 8,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 8,\n \"NonDisrectionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 16.67,\n \"ReviewStatusName\": \"Denied\",\n \"Icon\": \"~/Images/Icons/g/64/view_error.png\"\n },\n {\n \"ReviewStatusId\": 2,\n \"ScheduledHours\": 0,\n \"PendingHours\": 8,\n \"DeniedHours\": 0,\n \"PaidHours\": 8,\n \"Cost\": 120,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 8,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 8,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 8,\n \"NonDisrectionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 16.67,\n \"ReviewStatusName\": \"Pending\",\n \"Icon\": \"~/Images/Icons/g/64/view_unknown.png\"\n }\n ],\n \"summaryByEventTypeAndReviewStatus\": [\n {\n \"RowNumber\": 1,\n \"ReviewStatusId\": 1,\n \"EventTypeId\": 4,\n \"ReviewStatusName\": \"Approved\",\n \"ScheduledHours\": 48,\n \"PendingHours\": 0,\n \"DeniedHours\": 0,\n \"PaidHours\": 48,\n \"Cost\": 720,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 48,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 48,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 48,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 100,\n \"Name\": \"PTO\",\n \"Color\": \"#228B22\",\n \"EventTypeDescription\": \"Paid Time Off Request\",\n \"Icon\": \"~/Images/Icons/g/64/view_ok.png\"\n },\n {\n \"RowNumber\": 2,\n \"ReviewStatusId\": 0,\n \"EventTypeId\": 4,\n \"ReviewStatusName\": \"Denied\",\n \"ScheduledHours\": 0,\n \"PendingHours\": 0,\n \"DeniedHours\": 8,\n \"PaidHours\": 8,\n \"Cost\": 120,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 8,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 8,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 8,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 0,\n \"Name\": \"PTO\",\n \"Color\": \"#228B22\",\n \"EventTypeDescription\": \"Paid Time Off Request\",\n \"Icon\": \"~/Images/Icons/g/64/view_error.png\"\n },\n {\n \"RowNumber\": 3,\n \"ReviewStatusId\": 2,\n \"EventTypeId\": 4,\n \"ReviewStatusName\": \"Pending\",\n \"ScheduledHours\": 0,\n \"PendingHours\": 8,\n \"DeniedHours\": 0,\n \"PaidHours\": 8,\n \"Cost\": 120,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 8,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 8,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 8,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 0,\n \"Name\": \"PTO\",\n \"Color\": \"#228B22\",\n \"EventTypeDescription\": \"Paid Time Off Request\",\n \"Icon\": \"~/Images/Icons/g/64/view_unknown.png\"\n }\n ],\n \"eventTypes\": [\n {\n \"EventTypeId\": 4,\n \"Name\": \"PTO\",\n \"AtWork\": false,\n \"InQueue\": false,\n \"Paid\": true,\n \"ShrinkageType\": 1,\n \"Description\": \"Paid Time Off Request\",\n \"Color\": \"#228B22\"\n }\n ],\n \"dayList\": [\n {\n \"sa_day_id\": 1,\n \"day_abbrev\": \"Mon\",\n \"day_name\": \"Monday\",\n \"day_init\": \"M\",\n \"display_ordinal\": 1\n },\n {\n \"sa_day_id\": 2,\n \"day_abbrev\": \"Tue\",\n \"day_name\": \"Tuesday\",\n \"day_init\": \"T\",\n \"display_ordinal\": 2\n },\n {\n \"sa_day_id\": 3,\n \"day_abbrev\": \"Wed\",\n \"day_name\": \"Wednesday\",\n \"day_init\": \"W\",\n \"display_ordinal\": 3\n },\n {\n \"sa_day_id\": 4,\n \"day_abbrev\": \"Thu\",\n \"day_name\": \"Thursday\",\n \"day_init\": \"R\",\n \"display_ordinal\": 4\n },\n {\n \"sa_day_id\": 5,\n \"day_abbrev\": \"Fri\",\n \"day_name\": \"Friday\",\n \"day_init\": \"F\",\n \"display_ordinal\": 5\n },\n {\n \"sa_day_id\": 6,\n \"day_abbrev\": \"Sat\",\n \"day_name\": \"Saturday\",\n \"day_init\": \"S\",\n \"display_ordinal\": 6\n },\n {\n \"sa_day_id\": 7,\n \"day_abbrev\": \"Sun\",\n \"day_name\": \"Sunday\",\n \"day_init\": \"U\",\n \"display_ordinal\": 7\n }\n ],\n \"ptoClassificationList\": [\n {\n \"ClassificationId\": 4,\n \"Name\": \"Floating Holiday\",\n \"Description\": \"Unique Holidays per Agent\",\n \"DefaultAllowedHours\": 24,\n \"ColorId\": 24,\n \"ColorCode\": \"#228B22\",\n \"ShrinkageType\": 1\n },\n {\n \"ClassificationId\": 5,\n \"Name\": \"Sick Day\",\n \"Description\": \"Agent Illness\",\n \"DefaultAllowedHours\": 40,\n \"ColorId\": 1,\n \"ColorCode\": \"#ff0000\",\n \"ShrinkageType\": 2\n },\n {\n \"ClassificationId\": 3,\n \"Name\": \"Vacation\",\n \"Description\": \"PTO\",\n \"DefaultAllowedHours\": 40,\n \"ColorId\": 24,\n \"ColorCode\": \"#228B22\",\n \"ShrinkageType\": 1\n }\n ],\n \"summaryReportData\": [\n {\n \"RowNumber\": 1,\n \"ClassificationId\": 4,\n \"ScheduledHours\": 0,\n \"PendingHours\": 0,\n \"PaidHours\": 0,\n \"Cost\": 0,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 0,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 0,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 0,\n \"Name\": \"Floating Holiday\",\n \"Color\": \"#228B22\",\n \"EventTypeDescription\": \"Unique Holidays per Agent\"\n },\n 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AgentIDs can be found in GET Agent or GET AgentList"},{"key":"reportMask","value":"32768","description":"REQUIRED: This value determines which report you want to run. 1 = Monthly summary, 2 = yearly summary, 4 = weekly summary, 8 = daily summary, 16 = Day of Week summary, 32 = event type summary, 64 = participant summary, 128 event type and month, 256 = event type and year, 512 even type and week, 1024 = event type and day, 2048 = event type and day of week, 4096 = participant and event type, 8192 = pto classification, 16384 = pto classification and month, 32768 = pto classification and year, 65536 = pto classification and week, 131072 = pto classification and day, 262144 = pto classification and day of week."}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; 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\"DiscretionaryShrinkageHours\": 48,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalScheduledHours\": 48,\n \"TotalPendingHours\": 8\n }\n ],\n \"summaryByReviewStatus\": [\n {\n \"ReviewStatusId\": 1,\n \"ScheduledHours\": 48,\n \"PendingHours\": 0,\n \"DeniedHours\": 0,\n \"PaidHours\": 48,\n \"Cost\": 720,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 48,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 48,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 48,\n \"NonDisrectionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 100,\n \"ReviewStatusName\": \"Approved\",\n \"Icon\": \"~/Images/Icons/g/64/view_ok.png\"\n },\n {\n \"ReviewStatusId\": 0,\n \"ScheduledHours\": 0,\n \"PendingHours\": 0,\n \"DeniedHours\": 8,\n \"PaidHours\": 8,\n \"Cost\": 120,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 8,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 8,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 8,\n \"NonDisrectionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 16.67,\n \"ReviewStatusName\": \"Denied\",\n \"Icon\": \"~/Images/Icons/g/64/view_error.png\"\n },\n {\n \"ReviewStatusId\": 2,\n \"ScheduledHours\": 0,\n \"PendingHours\": 8,\n \"DeniedHours\": 0,\n \"PaidHours\": 8,\n \"Cost\": 120,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 8,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 8,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 8,\n \"NonDisrectionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 16.67,\n \"ReviewStatusName\": \"Pending\",\n \"Icon\": \"~/Images/Icons/g/64/view_unknown.png\"\n }\n ],\n \"summaryByEventTypeAndReviewStatus\": [\n {\n \"RowNumber\": 1,\n \"ReviewStatusId\": 1,\n \"EventTypeId\": 4,\n \"ReviewStatusName\": \"Approved\",\n \"ScheduledHours\": 48,\n \"PendingHours\": 0,\n \"DeniedHours\": 0,\n \"PaidHours\": 48,\n \"Cost\": 720,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 48,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 48,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 48,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 100,\n \"Name\": \"PTO\",\n \"Color\": \"#228B22\",\n \"EventTypeDescription\": \"Paid Time Off Request\",\n \"Icon\": \"~/Images/Icons/g/64/view_ok.png\"\n },\n {\n \"RowNumber\": 2,\n \"ReviewStatusId\": 0,\n \"EventTypeId\": 4,\n \"ReviewStatusName\": \"Denied\",\n \"ScheduledHours\": 0,\n \"PendingHours\": 0,\n \"DeniedHours\": 8,\n \"PaidHours\": 8,\n \"Cost\": 120,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 8,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 8,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 8,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 0,\n \"Name\": \"PTO\",\n \"Color\": \"#228B22\",\n \"EventTypeDescription\": \"Paid Time Off Request\",\n \"Icon\": \"~/Images/Icons/g/64/view_error.png\"\n },\n {\n \"RowNumber\": 3,\n \"ReviewStatusId\": 2,\n \"EventTypeId\": 4,\n \"ReviewStatusName\": \"Pending\",\n \"ScheduledHours\": 0,\n \"PendingHours\": 8,\n \"DeniedHours\": 0,\n \"PaidHours\": 8,\n \"Cost\": 120,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 8,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 8,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 8,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 0,\n \"Name\": \"PTO\",\n \"Color\": \"#228B22\",\n \"EventTypeDescription\": \"Paid Time Off Request\",\n \"Icon\": \"~/Images/Icons/g/64/view_unknown.png\"\n }\n ],\n \"eventTypes\": [\n {\n \"EventTypeId\": 4,\n \"Name\": \"PTO\",\n \"AtWork\": false,\n \"InQueue\": false,\n \"Paid\": true,\n \"ShrinkageType\": 1,\n \"Description\": \"Paid Time Off Request\",\n \"Color\": \"#228B22\"\n }\n ],\n \"dayList\": [\n {\n \"sa_day_id\": 1,\n \"day_abbrev\": \"Mon\",\n \"day_name\": \"Monday\",\n \"day_init\": \"M\",\n \"display_ordinal\": 1\n },\n {\n \"sa_day_id\": 2,\n \"day_abbrev\": \"Tue\",\n \"day_name\": \"Tuesday\",\n \"day_init\": \"T\",\n \"display_ordinal\": 2\n },\n {\n \"sa_day_id\": 3,\n \"day_abbrev\": \"Wed\",\n \"day_name\": \"Wednesday\",\n \"day_init\": \"W\",\n \"display_ordinal\": 3\n },\n {\n \"sa_day_id\": 4,\n \"day_abbrev\": \"Thu\",\n \"day_name\": \"Thursday\",\n \"day_init\": \"R\",\n \"display_ordinal\": 4\n },\n {\n \"sa_day_id\": 5,\n \"day_abbrev\": \"Fri\",\n \"day_name\": \"Friday\",\n \"day_init\": \"F\",\n \"display_ordinal\": 5\n },\n {\n \"sa_day_id\": 6,\n \"day_abbrev\": \"Sat\",\n \"day_name\": \"Saturday\",\n \"day_init\": \"S\",\n \"display_ordinal\": 6\n },\n {\n \"sa_day_id\": 7,\n \"day_abbrev\": \"Sun\",\n \"day_name\": \"Sunday\",\n \"day_init\": \"U\",\n \"display_ordinal\": 7\n }\n ],\n \"ptoClassificationList\": [\n {\n \"ClassificationId\": 4,\n \"Name\": \"Floating Holiday\",\n \"Description\": \"Unique Holidays per Agent\",\n \"DefaultAllowedHours\": 24,\n \"ColorId\": 24,\n \"ColorCode\": \"#228B22\",\n \"ShrinkageType\": 1\n },\n {\n \"ClassificationId\": 5,\n \"Name\": \"Sick Day\",\n \"Description\": \"Agent Illness\",\n \"DefaultAllowedHours\": 40,\n \"ColorId\": 1,\n \"ColorCode\": \"#ff0000\",\n \"ShrinkageType\": 2\n },\n {\n \"ClassificationId\": 3,\n \"Name\": \"Vacation\",\n \"Description\": \"PTO\",\n \"DefaultAllowedHours\": 40,\n \"ColorId\": 24,\n \"ColorCode\": \"#228B22\",\n \"ShrinkageType\": 1\n }\n ],\n \"summaryReportData\": [\n {\n \"RowNumber\": 1,\n \"ReportingDate\": \"2024-01-01T00:00:00\",\n \"ClassificationId\": 4,\n \"ScheduledHours\": 0,\n \"PendingHours\": 0,\n \"PaidHours\": 0,\n \"Cost\": 0,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 0,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 0,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 0,\n \"Name\": \"Floating Holiday\",\n \"Color\": \"#228B22\",\n \"EventTypeDescription\": \"Unique Holidays per Agent\"\n },\n {\n \"RowNumber\": 2,\n \"ReportingDate\": \"2024-01-01T00:00:00\",\n \"ClassificationId\": 5,\n \"ScheduledHours\": 0,\n \"PendingHours\": 0,\n \"PaidHours\": 0,\n \"Cost\": 0,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 0,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 0,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 0,\n \"Name\": \"Sick Day\",\n \"Color\": \"#ff0000\",\n \"EventTypeDescription\": \"Agent Illness\"\n },\n {\n \"RowNumber\": 3,\n \"ReportingDate\": \"2024-01-01T00:00:00\",\n \"ClassificationId\": 3,\n \"ScheduledHours\": 48,\n \"PendingHours\": 8,\n \"PaidHours\": 48,\n \"Cost\": 720,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 48,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 48,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 48,\n 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AgentIDs can be found in GET Agent or GET AgentList"},{"key":"reportMask","value":"131072","description":"REQUIRED: This value determines which report you want to run. 1 = Monthly summary, 2 = yearly summary, 4 = weekly summary, 8 = daily summary, 16 = Day of Week summary, 32 = event type summary, 64 = participant summary, 128 event type and month, 256 = event type and year, 512 even type and week, 1024 = event type and day, 2048 = event type and day of week, 4096 = participant and event type, 8192 = pto classification, 16384 = pto classification and month, 32768 = pto classification and year, 65536 = pto classification and week, 131072 = pto classification and day, 262144 = pto classification and day of week."}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruHNA0VBRQ2bZ/Zqh2JMXzh3VMQUfcPSwtI="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Wed, 08 May 2024 20:45:48 GMT"},{"key":"Content-Length","value":"8204"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": {\n \"reportParameters\": [\n {\n \"PreferredScopeType\": 1,\n \"PreferredScopeId\": 1,\n \"ScopeTypeName\": \"Activity\",\n \"ScopeIdName\": \"CommunityWFM\",\n \"ScopeIdDescription\": \"Company Name\",\n \"FirstDayOfScheduleWeek\": 1,\n \"ReportMask\": 131072,\n \"FromDate\": \"2024-03-18T00:00:00\",\n \"ThruDate\": \"2024-03-19T00:00:00\"\n }\n ],\n \"summaryByEventTypeAttribute\": [\n {\n \"PaidHours\": 48,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 48,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 48,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 48,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalScheduledHours\": 48,\n \"TotalPendingHours\": 8\n }\n ],\n \"summaryByReviewStatus\": [\n {\n \"ReviewStatusId\": 1,\n \"ScheduledHours\": 48,\n \"PendingHours\": 0,\n \"DeniedHours\": 0,\n \"PaidHours\": 48,\n \"Cost\": 720,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 48,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 48,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 48,\n \"NonDisrectionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 100,\n \"ReviewStatusName\": \"Approved\",\n \"Icon\": \"~/Images/Icons/g/64/view_ok.png\"\n },\n {\n \"ReviewStatusId\": 0,\n \"ScheduledHours\": 0,\n \"PendingHours\": 0,\n \"DeniedHours\": 8,\n \"PaidHours\": 8,\n \"Cost\": 120,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 8,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 8,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 8,\n \"NonDisrectionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 16.67,\n \"ReviewStatusName\": \"Denied\",\n \"Icon\": \"~/Images/Icons/g/64/view_error.png\"\n },\n {\n \"ReviewStatusId\": 2,\n \"ScheduledHours\": 0,\n \"PendingHours\": 8,\n \"DeniedHours\": 0,\n \"PaidHours\": 8,\n \"Cost\": 120,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 8,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 8,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 8,\n \"NonDisrectionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 16.67,\n \"ReviewStatusName\": \"Pending\",\n \"Icon\": \"~/Images/Icons/g/64/view_unknown.png\"\n }\n ],\n \"summaryByEventTypeAndReviewStatus\": [\n {\n \"RowNumber\": 1,\n \"ReviewStatusId\": 1,\n \"EventTypeId\": 4,\n \"ReviewStatusName\": \"Approved\",\n \"ScheduledHours\": 48,\n \"PendingHours\": 0,\n \"DeniedHours\": 0,\n \"PaidHours\": 48,\n \"Cost\": 720,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 48,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 48,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 48,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 100,\n \"Name\": \"PTO\",\n \"Color\": \"#228B22\",\n \"EventTypeDescription\": \"Paid Time Off Request\",\n \"Icon\": \"~/Images/Icons/g/64/view_ok.png\"\n },\n {\n \"RowNumber\": 2,\n \"ReviewStatusId\": 0,\n \"EventTypeId\": 4,\n \"ReviewStatusName\": \"Denied\",\n \"ScheduledHours\": 0,\n \"PendingHours\": 0,\n \"DeniedHours\": 8,\n \"PaidHours\": 8,\n \"Cost\": 120,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 8,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 8,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 8,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 0,\n \"Name\": \"PTO\",\n \"Color\": \"#228B22\",\n \"EventTypeDescription\": \"Paid Time Off Request\",\n \"Icon\": \"~/Images/Icons/g/64/view_error.png\"\n },\n {\n \"RowNumber\": 3,\n \"ReviewStatusId\": 2,\n \"EventTypeId\": 4,\n \"ReviewStatusName\": \"Pending\",\n \"ScheduledHours\": 0,\n \"PendingHours\": 8,\n \"DeniedHours\": 0,\n \"PaidHours\": 8,\n \"Cost\": 120,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 8,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 8,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 8,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 0,\n \"Name\": \"PTO\",\n \"Color\": \"#228B22\",\n \"EventTypeDescription\": \"Paid Time Off Request\",\n \"Icon\": \"~/Images/Icons/g/64/view_unknown.png\"\n }\n ],\n \"eventTypes\": [\n {\n \"EventTypeId\": 4,\n \"Name\": \"PTO\",\n \"AtWork\": false,\n \"InQueue\": false,\n \"Paid\": true,\n \"ShrinkageType\": 1,\n \"Description\": \"Paid Time Off Request\",\n \"Color\": \"#228B22\"\n }\n ],\n \"dayList\": [\n {\n \"sa_day_id\": 1,\n \"day_abbrev\": \"Mon\",\n \"day_name\": \"Monday\",\n \"day_init\": \"M\",\n \"display_ordinal\": 1\n },\n {\n \"sa_day_id\": 2,\n \"day_abbrev\": \"Tue\",\n \"day_name\": \"Tuesday\",\n \"day_init\": \"T\",\n \"display_ordinal\": 2\n },\n {\n \"sa_day_id\": 3,\n \"day_abbrev\": \"Wed\",\n \"day_name\": \"Wednesday\",\n \"day_init\": \"W\",\n \"display_ordinal\": 3\n },\n {\n \"sa_day_id\": 4,\n \"day_abbrev\": \"Thu\",\n \"day_name\": \"Thursday\",\n \"day_init\": \"R\",\n \"display_ordinal\": 4\n },\n {\n \"sa_day_id\": 5,\n \"day_abbrev\": \"Fri\",\n \"day_name\": \"Friday\",\n \"day_init\": \"F\",\n \"display_ordinal\": 5\n },\n {\n \"sa_day_id\": 6,\n \"day_abbrev\": \"Sat\",\n \"day_name\": \"Saturday\",\n \"day_init\": \"S\",\n \"display_ordinal\": 6\n },\n {\n \"sa_day_id\": 7,\n \"day_abbrev\": \"Sun\",\n \"day_name\": \"Sunday\",\n \"day_init\": \"U\",\n \"display_ordinal\": 7\n }\n ],\n \"ptoClassificationList\": [\n {\n \"ClassificationId\": 4,\n \"Name\": \"Floating Holiday\",\n \"Description\": \"Unique Holidays per Agent\",\n \"DefaultAllowedHours\": 24,\n \"ColorId\": 24,\n \"ColorCode\": \"#228B22\",\n \"ShrinkageType\": 1\n },\n {\n \"ClassificationId\": 5,\n \"Name\": \"Sick Day\",\n \"Description\": \"Agent Illness\",\n \"DefaultAllowedHours\": 40,\n \"ColorId\": 1,\n \"ColorCode\": \"#ff0000\",\n \"ShrinkageType\": 2\n },\n {\n \"ClassificationId\": 3,\n \"Name\": \"Vacation\",\n \"Description\": \"PTO\",\n \"DefaultAllowedHours\": 40,\n \"ColorId\": 24,\n \"ColorCode\": \"#228B22\",\n \"ShrinkageType\": 1\n }\n ],\n \"summaryReportData\": [\n {\n \"RowNumber\": 1,\n \"ReportingDate\": \"2024-03-18T00:00:00\",\n \"ClassificationId\": 4,\n \"ScheduledHours\": 0,\n \"PendingHours\": 0,\n \"PaidHours\": 0,\n \"Cost\": 0,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 0,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 0,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 0,\n \"Name\": \"Floating Holiday\",\n \"Color\": \"#228B22\",\n \"EventTypeDescription\": \"Unique Holidays per Agent\"\n },\n {\n \"RowNumber\": 2,\n \"ReportingDate\": \"2024-03-18T00:00:00\",\n \"ClassificationId\": 5,\n \"ScheduledHours\": 0,\n \"PendingHours\": 0,\n \"PaidHours\": 0,\n \"Cost\": 0,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 0,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 0,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 0,\n \"Name\": \"Sick Day\",\n \"Color\": \"#ff0000\",\n \"EventTypeDescription\": \"Agent Illness\"\n },\n {\n \"RowNumber\": 3,\n \"ReportingDate\": \"2024-03-18T00:00:00\",\n \"ClassificationId\": 3,\n \"ScheduledHours\": 24,\n \"PendingHours\": 8,\n \"PaidHours\": 24,\n \"Cost\": 360,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 24,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 24,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 24,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 50,\n \"Name\": \"Vacation\",\n \"Color\": \"#228B22\",\n \"EventTypeDescription\": \"PTO\"\n },\n {\n \"RowNumber\": 4,\n \"ReportingDate\": \"2024-03-19T00:00:00\",\n \"ClassificationId\": 4,\n \"ScheduledHours\": 0,\n \"PendingHours\": 0,\n \"PaidHours\": 0,\n \"Cost\": 0,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 0,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 0,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 0,\n \"Name\": \"Floating Holiday\",\n \"Color\": \"#228B22\",\n \"EventTypeDescription\": \"Unique Holidays per Agent\"\n },\n {\n \"RowNumber\": 5,\n \"ReportingDate\": \"2024-03-19T00:00:00\",\n \"ClassificationId\": 5,\n \"ScheduledHours\": 0,\n \"PendingHours\": 0,\n \"PaidHours\": 0,\n \"Cost\": 0,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 0,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 0,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 0,\n \"Name\": \"Sick Day\",\n \"Color\": \"#ff0000\",\n \"EventTypeDescription\": \"Agent Illness\"\n },\n {\n \"RowNumber\": 6,\n \"ReportingDate\": \"2024-03-19T00:00:00\",\n \"ClassificationId\": 3,\n \"ScheduledHours\": 24,\n \"PendingHours\": 0,\n \"PaidHours\": 24,\n \"Cost\": 360,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 24,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 24,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 24,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 50,\n \"Name\": \"Vacation\",\n \"Color\": \"#228B22\",\n \"EventTypeDescription\": \"PTO\"\n }\n ]\n },\n \"StackTrace\": \"Stack trace here...\"\n}"},{"id":"96ae0465-d8c2-4fa7-84c8-e3ddbf0671d0","name":"RM262144 - PTO Classification and Day of Week","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}"}],"url":{"raw":"{{envName}}/api/PublishedEventSummaryReport?scopeTypeId=1&scopeId=1&fromDate=3/18/2024&thruDate=3/19/2024&eventTypeId=&restrictToOffSite=false&restrictToOutOfQueue=false&restrictToSupervisorApproval=true&reviewStatusFilter=&timeZoneId=20&checkInactives=true&userId=1&reportMask=262144","host":["{{envName}}"],"path":["api","PublishedEventSummaryReport"],"query":[{"key":"scopeTypeId","value":"1","description":"REQUIRED: Defines scope of the report. 1 = Activities, 2 = Supervisors, 3 = GroupMembers, 4 = UserTags, 5 = Individual"},{"key":"scopeId","value":"1","description":"REQUIRED: ID relative to the selected scope. For example using Scope Type 5 the Scope ID can be an agent ID such as Agent 777."},{"key":"fromDate","value":"3/18/2024","description":"REQUIRED: Defines the start date for the report. Format is YYYY-MM-DD or MM/DD/YYYY"},{"key":"thruDate","value":"3/19/2024","description":"REQUIRED: Defines the end date for the report. Format is YYYY-MM-DD or MM/DD/YYYY"},{"key":"eventTypeId","value":"","description":"REQUIRED: If supplied, restrict reported events to those of this type. Use GET EventType for a full list of event type IDs. Accepts NULL/blank value."},{"key":"restrictToOffSite","value":"false","description":"REQUIRED: If supplied, restrict reported events to those types that are marked as off-site (at-work flag is false). Accepts True/False or Null/blank values."},{"key":"restrictToOutOfQueue","value":"false","description":"REQUIRED: If supplied, restrict reported events to those that are marked as out of queue. Accepts True/False or Null/blank values."},{"key":"restrictToSupervisorApproval","value":"true","description":"REQUIRED: If supplied, restrict reported event to those types that require supervisor approval. Accepts True/False or Null/blank values."},{"key":"reviewStatusFilter","value":"","description":"REQUIRED: If supplied, restrict reported events to those that otherwise qualify AND have a matched review status value. Accepts null/blank value."},{"key":"timeZoneId","value":"20","description":"Timezone code in which to format the data. Expects integer value or null."},{"key":"checkInactives","value":"true","description":"REQUIRED: This filters out inactive users if set to true. Accepts true/false or null/blank values."},{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList"},{"key":"reportMask","value":"262144","description":"REQUIRED: This value determines which report you want to run. 1 = Monthly summary, 2 = yearly summary, 4 = weekly summary, 8 = daily summary, 16 = Day of Week summary, 32 = event type summary, 64 = participant summary, 128 event type and month, 256 = event type and year, 512 even type and week, 1024 = event type and day, 2048 = event type and day of week, 4096 = participant and event type, 8192 = pto classification, 16384 = pto classification and month, 32768 = pto classification and year, 65536 = pto classification and week, 131072 = pto classification and day, 262144 = pto classification and day of week."}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruHNA0VBRQ2bZzHSpLIY5pHw+eQKNt+i1bk="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Wed, 08 May 2024 20:46:11 GMT"},{"key":"Content-Length","value":"16483"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": {\n \"reportParameters\": [\n {\n \"PreferredScopeType\": 1,\n \"PreferredScopeId\": 1,\n \"ScopeTypeName\": \"Activity\",\n \"ScopeIdName\": \"CommunityWFM\",\n \"ScopeIdDescription\": \"Company Name\",\n \"FirstDayOfScheduleWeek\": 1,\n \"ReportMask\": 262144,\n \"FromDate\": \"2024-03-18T00:00:00\",\n \"ThruDate\": \"2024-03-19T00:00:00\"\n }\n ],\n \"summaryByEventTypeAttribute\": [\n {\n \"PaidHours\": 48,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 48,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 48,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 48,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalScheduledHours\": 48,\n \"TotalPendingHours\": 8\n }\n ],\n \"summaryByReviewStatus\": [\n {\n \"ReviewStatusId\": 1,\n \"ScheduledHours\": 48,\n \"PendingHours\": 0,\n \"DeniedHours\": 0,\n \"PaidHours\": 48,\n \"Cost\": 720,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 48,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 48,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 48,\n \"NonDisrectionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 100,\n \"ReviewStatusName\": \"Approved\",\n \"Icon\": \"~/Images/Icons/g/64/view_ok.png\"\n },\n {\n \"ReviewStatusId\": 0,\n \"ScheduledHours\": 0,\n \"PendingHours\": 0,\n \"DeniedHours\": 8,\n \"PaidHours\": 8,\n \"Cost\": 120,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 8,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 8,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 8,\n \"NonDisrectionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 16.67,\n \"ReviewStatusName\": \"Denied\",\n \"Icon\": \"~/Images/Icons/g/64/view_error.png\"\n },\n {\n \"ReviewStatusId\": 2,\n \"ScheduledHours\": 0,\n \"PendingHours\": 8,\n \"DeniedHours\": 0,\n \"PaidHours\": 8,\n \"Cost\": 120,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 8,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 8,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 8,\n \"NonDisrectionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 16.67,\n \"ReviewStatusName\": \"Pending\",\n \"Icon\": \"~/Images/Icons/g/64/view_unknown.png\"\n }\n ],\n \"summaryByEventTypeAndReviewStatus\": [\n {\n \"RowNumber\": 1,\n \"ReviewStatusId\": 1,\n \"EventTypeId\": 4,\n \"ReviewStatusName\": \"Approved\",\n \"ScheduledHours\": 48,\n \"PendingHours\": 0,\n \"DeniedHours\": 0,\n \"PaidHours\": 48,\n \"Cost\": 720,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 48,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 48,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 48,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 100,\n \"Name\": \"PTO\",\n \"Color\": \"#228B22\",\n \"EventTypeDescription\": \"Paid Time Off Request\",\n \"Icon\": \"~/Images/Icons/g/64/view_ok.png\"\n },\n {\n \"RowNumber\": 2,\n \"ReviewStatusId\": 0,\n \"EventTypeId\": 4,\n \"ReviewStatusName\": \"Denied\",\n \"ScheduledHours\": 0,\n \"PendingHours\": 0,\n \"DeniedHours\": 8,\n \"PaidHours\": 8,\n \"Cost\": 120,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 8,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 8,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 8,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 0,\n \"Name\": \"PTO\",\n \"Color\": \"#228B22\",\n \"EventTypeDescription\": \"Paid Time Off Request\",\n \"Icon\": \"~/Images/Icons/g/64/view_error.png\"\n },\n {\n \"RowNumber\": 3,\n \"ReviewStatusId\": 2,\n \"EventTypeId\": 4,\n \"ReviewStatusName\": \"Pending\",\n \"ScheduledHours\": 0,\n \"PendingHours\": 8,\n \"DeniedHours\": 0,\n \"PaidHours\": 8,\n \"Cost\": 120,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 8,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 8,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 8,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 0,\n \"Name\": \"PTO\",\n \"Color\": \"#228B22\",\n \"EventTypeDescription\": \"Paid Time Off Request\",\n \"Icon\": \"~/Images/Icons/g/64/view_unknown.png\"\n }\n ],\n \"eventTypes\": [\n {\n \"EventTypeId\": 4,\n \"Name\": \"PTO\",\n \"AtWork\": false,\n \"InQueue\": false,\n \"Paid\": true,\n \"ShrinkageType\": 1,\n \"Description\": \"Paid Time Off Request\",\n \"Color\": \"#228B22\"\n }\n ],\n \"dayList\": [\n {\n \"sa_day_id\": 1,\n \"day_abbrev\": \"Mon\",\n \"day_name\": \"Monday\",\n \"day_init\": \"M\",\n \"display_ordinal\": 1\n },\n {\n \"sa_day_id\": 2,\n \"day_abbrev\": \"Tue\",\n \"day_name\": \"Tuesday\",\n \"day_init\": \"T\",\n \"display_ordinal\": 2\n },\n {\n \"sa_day_id\": 3,\n \"day_abbrev\": \"Wed\",\n \"day_name\": \"Wednesday\",\n \"day_init\": \"W\",\n \"display_ordinal\": 3\n },\n {\n \"sa_day_id\": 4,\n \"day_abbrev\": \"Thu\",\n \"day_name\": \"Thursday\",\n \"day_init\": \"R\",\n \"display_ordinal\": 4\n },\n {\n \"sa_day_id\": 5,\n \"day_abbrev\": \"Fri\",\n \"day_name\": \"Friday\",\n \"day_init\": \"F\",\n \"display_ordinal\": 5\n },\n {\n \"sa_day_id\": 6,\n \"day_abbrev\": \"Sat\",\n \"day_name\": \"Saturday\",\n \"day_init\": \"S\",\n \"display_ordinal\": 6\n },\n {\n \"sa_day_id\": 7,\n \"day_abbrev\": \"Sun\",\n \"day_name\": \"Sunday\",\n \"day_init\": \"U\",\n \"display_ordinal\": 7\n }\n ],\n \"ptoClassificationList\": [\n {\n \"ClassificationId\": 4,\n \"Name\": \"Floating Holiday\",\n \"Description\": \"Unique Holidays per Agent\",\n \"DefaultAllowedHours\": 24,\n \"ColorId\": 24,\n \"ColorCode\": \"#228B22\",\n \"ShrinkageType\": 1\n },\n {\n \"ClassificationId\": 5,\n \"Name\": \"Sick Day\",\n \"Description\": \"Agent Illness\",\n \"DefaultAllowedHours\": 40,\n \"ColorId\": 1,\n \"ColorCode\": \"#ff0000\",\n \"ShrinkageType\": 2\n },\n {\n \"ClassificationId\": 3,\n \"Name\": \"Vacation\",\n \"Description\": \"PTO\",\n \"DefaultAllowedHours\": 40,\n \"ColorId\": 24,\n \"ColorCode\": \"#228B22\",\n \"ShrinkageType\": 1\n }\n ],\n \"summaryReportData\": [\n {\n \"RowNumber\": 1,\n \"ClassificationId\": 4,\n \"ReportingDate\": \"1900-01-01T00:00:00\",\n \"DOW\": \"Monday\",\n \"DOWId\": 1,\n \"DOWOrder\": 1,\n \"ScheduledHours\": 0,\n \"PendingHours\": 0,\n \"PaidHours\": 0,\n \"Cost\": 0,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 0,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 0,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 0,\n \"Name\": \"Floating Holiday\",\n \"Color\": \"#228B22\",\n \"EventTypeDescription\": \"Unique Holidays per Agent\"\n },\n {\n \"RowNumber\": 2,\n \"ClassificationId\": 5,\n \"ReportingDate\": \"1900-01-01T00:00:00\",\n \"DOW\": \"Monday\",\n \"DOWId\": 1,\n \"DOWOrder\": 1,\n \"ScheduledHours\": 0,\n \"PendingHours\": 0,\n \"PaidHours\": 0,\n \"Cost\": 0,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 0,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 0,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 0,\n \"Name\": \"Sick Day\",\n \"Color\": \"#ff0000\",\n \"EventTypeDescription\": \"Agent Illness\"\n },\n {\n \"RowNumber\": 3,\n \"ClassificationId\": 3,\n \"ReportingDate\": \"1900-01-01T00:00:00\",\n \"DOW\": \"Monday\",\n \"DOWId\": 1,\n \"DOWOrder\": 1,\n \"ScheduledHours\": 24,\n \"PendingHours\": 8,\n \"PaidHours\": 24,\n \"Cost\": 360,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 24,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 24,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 24,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 50,\n \"Name\": \"Vacation\",\n \"Color\": \"#228B22\",\n \"EventTypeDescription\": \"PTO\"\n },\n {\n \"RowNumber\": 4,\n \"ClassificationId\": 4,\n \"ReportingDate\": \"1900-01-02T00:00:00\",\n \"DOW\": \"Tuesday\",\n \"DOWId\": 2,\n \"DOWOrder\": 2,\n \"ScheduledHours\": 0,\n \"PendingHours\": 0,\n \"PaidHours\": 0,\n \"Cost\": 0,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 0,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 0,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 0,\n \"Name\": \"Floating Holiday\",\n \"Color\": \"#228B22\",\n \"EventTypeDescription\": \"Unique Holidays per Agent\"\n },\n {\n \"RowNumber\": 5,\n \"ClassificationId\": 5,\n \"ReportingDate\": \"1900-01-02T00:00:00\",\n \"DOW\": \"Tuesday\",\n \"DOWId\": 2,\n \"DOWOrder\": 2,\n \"ScheduledHours\": 0,\n \"PendingHours\": 0,\n \"PaidHours\": 0,\n \"Cost\": 0,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 0,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 0,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 0,\n \"Name\": \"Sick Day\",\n \"Color\": \"#ff0000\",\n \"EventTypeDescription\": \"Agent Illness\"\n },\n {\n \"RowNumber\": 6,\n \"ClassificationId\": 3,\n \"ReportingDate\": \"1900-01-02T00:00:00\",\n \"DOW\": \"Tuesday\",\n \"DOWId\": 2,\n \"DOWOrder\": 2,\n \"ScheduledHours\": 24,\n \"PendingHours\": 0,\n \"PaidHours\": 24,\n \"Cost\": 360,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 24,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 24,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 24,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 50,\n \"Name\": \"Vacation\",\n \"Color\": \"#228B22\",\n \"EventTypeDescription\": \"PTO\"\n },\n {\n \"RowNumber\": 7,\n \"ClassificationId\": 4,\n \"ReportingDate\": \"1900-01-03T00:00:00\",\n \"DOW\": \"Wednesday\",\n \"DOWId\": 3,\n \"DOWOrder\": 3,\n \"ScheduledHours\": 0,\n \"PendingHours\": 0,\n \"PaidHours\": 0,\n \"Cost\": 0,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 0,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 0,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 0,\n \"Name\": \"Floating Holiday\",\n \"Color\": \"#228B22\",\n \"EventTypeDescription\": \"Unique Holidays per Agent\"\n },\n {\n \"RowNumber\": 8,\n \"ClassificationId\": 5,\n \"ReportingDate\": \"1900-01-03T00:00:00\",\n \"DOW\": \"Wednesday\",\n \"DOWId\": 3,\n \"DOWOrder\": 3,\n \"ScheduledHours\": 0,\n \"PendingHours\": 0,\n \"PaidHours\": 0,\n \"Cost\": 0,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 0,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 0,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 0,\n \"Name\": \"Sick Day\",\n \"Color\": \"#ff0000\",\n \"EventTypeDescription\": \"Agent Illness\"\n },\n {\n \"RowNumber\": 9,\n \"ClassificationId\": 3,\n \"ReportingDate\": \"1900-01-03T00:00:00\",\n \"DOW\": \"Wednesday\",\n \"DOWId\": 3,\n \"DOWOrder\": 3,\n \"ScheduledHours\": 0,\n \"PendingHours\": 0,\n \"PaidHours\": 0,\n \"Cost\": 0,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 0,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 0,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 0,\n \"Name\": \"Vacation\",\n \"Color\": \"#228B22\",\n \"EventTypeDescription\": \"PTO\"\n },\n {\n \"RowNumber\": 10,\n \"ClassificationId\": 4,\n \"ReportingDate\": \"1900-01-04T00:00:00\",\n \"DOW\": \"Thursday\",\n \"DOWId\": 4,\n \"DOWOrder\": 4,\n \"ScheduledHours\": 0,\n \"PendingHours\": 0,\n \"PaidHours\": 0,\n \"Cost\": 0,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 0,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 0,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 0,\n \"Name\": \"Floating Holiday\",\n \"Color\": \"#228B22\",\n \"EventTypeDescription\": \"Unique Holidays per Agent\"\n },\n {\n \"RowNumber\": 11,\n \"ClassificationId\": 5,\n \"ReportingDate\": \"1900-01-04T00:00:00\",\n \"DOW\": \"Thursday\",\n \"DOWId\": 4,\n \"DOWOrder\": 4,\n \"ScheduledHours\": 0,\n \"PendingHours\": 0,\n \"PaidHours\": 0,\n \"Cost\": 0,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 0,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 0,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 0,\n \"Name\": \"Sick Day\",\n \"Color\": \"#ff0000\",\n \"EventTypeDescription\": \"Agent Illness\"\n },\n {\n \"RowNumber\": 12,\n \"ClassificationId\": 3,\n \"ReportingDate\": \"1900-01-04T00:00:00\",\n \"DOW\": \"Thursday\",\n \"DOWId\": 4,\n \"DOWOrder\": 4,\n \"ScheduledHours\": 0,\n \"PendingHours\": 0,\n \"PaidHours\": 0,\n \"Cost\": 0,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 0,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 0,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 0,\n \"Name\": \"Vacation\",\n \"Color\": \"#228B22\",\n \"EventTypeDescription\": \"PTO\"\n },\n {\n \"RowNumber\": 13,\n \"ClassificationId\": 4,\n \"ReportingDate\": \"1900-01-05T00:00:00\",\n \"DOW\": \"Friday\",\n \"DOWId\": 5,\n \"DOWOrder\": 5,\n \"ScheduledHours\": 0,\n \"PendingHours\": 0,\n \"PaidHours\": 0,\n \"Cost\": 0,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 0,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 0,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 0,\n \"Name\": \"Floating Holiday\",\n \"Color\": \"#228B22\",\n \"EventTypeDescription\": \"Unique Holidays per Agent\"\n },\n {\n \"RowNumber\": 14,\n \"ClassificationId\": 5,\n \"ReportingDate\": \"1900-01-05T00:00:00\",\n \"DOW\": \"Friday\",\n \"DOWId\": 5,\n \"DOWOrder\": 5,\n \"ScheduledHours\": 0,\n \"PendingHours\": 0,\n \"PaidHours\": 0,\n \"Cost\": 0,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 0,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 0,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 0,\n \"Name\": \"Sick Day\",\n \"Color\": \"#ff0000\",\n \"EventTypeDescription\": \"Agent Illness\"\n },\n {\n \"RowNumber\": 15,\n \"ClassificationId\": 3,\n \"ReportingDate\": \"1900-01-05T00:00:00\",\n \"DOW\": \"Friday\",\n \"DOWId\": 5,\n \"DOWOrder\": 5,\n \"ScheduledHours\": 0,\n \"PendingHours\": 0,\n \"PaidHours\": 0,\n \"Cost\": 0,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 0,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 0,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 0,\n \"Name\": \"Vacation\",\n \"Color\": \"#228B22\",\n \"EventTypeDescription\": \"PTO\"\n },\n {\n \"RowNumber\": 16,\n \"ClassificationId\": 4,\n \"ReportingDate\": \"1900-01-06T00:00:00\",\n \"DOW\": \"Saturday\",\n \"DOWId\": 6,\n \"DOWOrder\": 6,\n \"ScheduledHours\": 0,\n \"PendingHours\": 0,\n \"PaidHours\": 0,\n \"Cost\": 0,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 0,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 0,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 0,\n \"Name\": \"Floating Holiday\",\n \"Color\": \"#228B22\",\n \"EventTypeDescription\": \"Unique Holidays per Agent\"\n },\n {\n \"RowNumber\": 17,\n \"ClassificationId\": 5,\n \"ReportingDate\": \"1900-01-06T00:00:00\",\n \"DOW\": \"Saturday\",\n \"DOWId\": 6,\n \"DOWOrder\": 6,\n \"ScheduledHours\": 0,\n \"PendingHours\": 0,\n \"PaidHours\": 0,\n \"Cost\": 0,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 0,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 0,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 0,\n \"Name\": \"Sick Day\",\n \"Color\": \"#ff0000\",\n \"EventTypeDescription\": \"Agent Illness\"\n },\n {\n \"RowNumber\": 18,\n \"ClassificationId\": 3,\n \"ReportingDate\": \"1900-01-06T00:00:00\",\n \"DOW\": \"Saturday\",\n \"DOWId\": 6,\n \"DOWOrder\": 6,\n \"ScheduledHours\": 0,\n \"PendingHours\": 0,\n \"PaidHours\": 0,\n \"Cost\": 0,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 0,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 0,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 0,\n \"Name\": \"Vacation\",\n \"Color\": \"#228B22\",\n \"EventTypeDescription\": \"PTO\"\n },\n {\n \"RowNumber\": 19,\n \"ClassificationId\": 4,\n \"ReportingDate\": \"1900-01-07T00:00:00\",\n \"DOW\": \"Sunday\",\n \"DOWId\": 7,\n \"DOWOrder\": 7,\n \"ScheduledHours\": 0,\n \"PendingHours\": 0,\n \"PaidHours\": 0,\n \"Cost\": 0,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 0,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 0,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 0,\n \"Name\": \"Floating Holiday\",\n \"Color\": \"#228B22\",\n \"EventTypeDescription\": \"Unique Holidays per Agent\"\n },\n {\n \"RowNumber\": 20,\n \"ClassificationId\": 5,\n \"ReportingDate\": \"1900-01-07T00:00:00\",\n \"DOW\": \"Sunday\",\n \"DOWId\": 7,\n \"DOWOrder\": 7,\n \"ScheduledHours\": 0,\n \"PendingHours\": 0,\n \"PaidHours\": 0,\n \"Cost\": 0,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 0,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 0,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 0,\n \"Name\": \"Sick Day\",\n \"Color\": \"#ff0000\",\n \"EventTypeDescription\": \"Agent Illness\"\n },\n {\n \"RowNumber\": 21,\n \"ClassificationId\": 3,\n \"ReportingDate\": \"1900-01-07T00:00:00\",\n \"DOW\": \"Sunday\",\n \"DOWId\": 7,\n \"DOWOrder\": 7,\n \"ScheduledHours\": 0,\n \"PendingHours\": 0,\n \"PaidHours\": 0,\n \"Cost\": 0,\n \"UnpaidHours\": 0,\n \"AtWorkHours\": 0,\n \"NotAtWorkHours\": 0,\n \"InQueueHours\": 0,\n \"NotInQueueHours\": 0,\n \"NonShrinkageHours\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"PercentScheduledHours\": 0,\n \"Name\": \"Vacation\",\n \"Color\": \"#228B22\",\n \"EventTypeDescription\": \"PTO\"\n }\n ]\n },\n \"StackTrace\": \"Stack trace 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This is an agent ID and can be found using GET Agent.
\n","type":"text/plain"},"key":"participantId","value":"278"},{"description":{"content":"REQUIRED: Timezone code in which to format the data. Expects integer value or null. Find TimezoneIDs with GET TimeZone.
\n","type":"text/plain"},"key":"timeZoneId","value":"20"},{"description":{"content":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList
\n","type":"text/plain"},"key":"userId","value":"1"},{"description":{"content":"REQUIRED: Defines the start date for the report. Format is YYYY-MM-DD or MM/DD/YYYY
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AgentIDs can be found in GET Agent or GET AgentList"},{"key":"scheduleStart","value":"2024-03-18","description":"REQUIRED: Defines the start date for the report. Format is YYYY-MM-DD or MM/DD/YYYY"},{"key":"scheduleEnd","value":"2024-03-20","description":"REQUIRED: Defines the end date for the report. Format is YYYY-MM-DD or MM/DD/YYYY"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruHNA0VBRQ2bZxG0KuNg4/gDCE7LZsypyZA="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Wed, 08 May 2024 20:50:16 GMT"},{"key":"Content-Length","value":"1575"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": {\n \"executiveSummary\": [\n {\n \"TotalScheduledHours\": 24,\n \"Column1\": \"(GMT-06:00) Central Time (US & Canada)\",\n \"TotalCost\": 360,\n \"StartDate\": \"2024-03-18T00:00:00\",\n \"EndDate\": \"2024-03-20T00:00:00\"\n }\n ],\n \"scheduleDateSummary\": [\n {\n \"ScheduleDate\": \"2024-03-18T00:00:00\",\n \"TotalHours\": 12,\n \"Hours\": 12,\n \"Minutes\": 0,\n \"WeekDay\": 2,\n \"TotalCost\": 180,\n \"TotalPercent\": 50\n },\n {\n \"ScheduleDate\": \"2024-03-19T00:00:00\",\n \"TotalHours\": 12,\n \"Hours\": 12,\n \"Minutes\": 0,\n \"WeekDay\": 3,\n \"TotalCost\": 180,\n \"TotalPercent\": 50\n },\n {\n \"ScheduleDate\": \"2024-03-20T00:00:00\",\n \"TotalHours\": 0,\n \"Hours\": 0,\n \"Minutes\": 0,\n \"WeekDay\": 4,\n \"TotalCost\": 0,\n \"TotalPercent\": 0\n }\n ],\n \"paidSummary\": [\n {\n \"PaidText\": \"Paid\",\n \"Paid\": true,\n \"TotalHours\": 24,\n \"TotalCost\": 360,\n \"TotalPercent\": 100\n }\n ],\n \"workSummary\": [\n {\n \"AtWorkText\": \"At Work\",\n \"AtWork\": true,\n \"TotalHours\": 8,\n \"TotalCost\": 120,\n \"TotalPercent\": 33.33\n },\n {\n \"AtWorkText\": \"Not on Site\",\n \"AtWork\": false,\n \"TotalHours\": 16,\n \"TotalCost\": 240,\n \"TotalPercent\": 66.67\n }\n ],\n \"queueSummary\": [\n {\n \"InQueueText\": \"In Queue\",\n \"InQueue\": true,\n \"TotalHours\": 7.25,\n \"TotalCost\": 108.75,\n \"TotalPercent\": 30.21\n },\n {\n \"InQueueText\": \"Not In Queue\",\n \"InQueue\": false,\n \"TotalHours\": 16.75,\n \"TotalCost\": 251.25,\n \"TotalPercent\": 69.79\n }\n ],\n \"eventTypeSummary\": [\n {\n \"ExceptionTypeID\": 2,\n \"ExceptionTypeName\": \"Break\",\n \"TotalHours\": 0.75,\n \"TotalCost\": 11.25,\n \"TotalPercent\": 3.13\n },\n {\n \"ExceptionTypeID\": 4,\n \"ExceptionTypeName\": \"PTO\",\n \"TotalHours\": 16,\n \"TotalCost\": 240,\n \"TotalPercent\": 66.67\n },\n {\n \"ExceptionTypeID\": 1,\n \"ExceptionTypeName\": \"Work\",\n \"TotalHours\": 7.25,\n \"TotalCost\": 108.75,\n \"TotalPercent\": 30.21\n }\n ]\n },\n \"StackTrace\": \"Stack trace here...\"\n}"}],"_postman_id":"0750dbdf-1d89-4601-b3e9-cb7104fc1290"},{"name":"PublishedScheduleShrinkageReport","event":[{"listen":"prerequest","script":{"exec":[""],"type":"text/javascript","packages":{},"id":"60141afc-0698-414a-80c0-f2fe536ac3fe"}},{"listen":"test","script":{"exec":[""],"type":"text/javascript","packages":{},"id":"9601eb1a-3d6b-4d1f-83ee-4971eb8263fe"}}],"id":"ed9f9599-56e4-47b1-8e30-4f77f3d7fc3e","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","uuid":"c3552dc3-ee0b-4478-97f1-a6102456a98a"}],"url":"{{envName}}/api/PublishedScheduleShrinkageReport?StartDate=3/18/2024&EndDate=3/25/2024&scopeTypeId=1&scopeId=1&userId=1&TimeZoneId=20","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","PublishedScheduleShrinkageReport"],"host":["{{envName}}"],"query":[{"description":{"content":"REQUIRED: Defines the start date for the report. Format is YYYY-MM-DD or MM/DD/YYYY
\n","type":"text/plain"},"key":"StartDate","value":"3/18/2024"},{"description":{"content":"REQUIRED: Defines the end date for the report. Format is YYYY-MM-DD or MM/DD/YYYY
\n","type":"text/plain"},"key":"EndDate","value":"3/25/2024"},{"description":{"content":"REQUIRED: Defines scope of the report. 1 = Activities, 2 = Supervisors, 3 = GroupMembers, 4 = UserTags, 5 = Individual
\n","type":"text/plain"},"key":"scopeTypeId","value":"1"},{"description":{"content":"REQUIRED: ID relative to the selected scope. For example using Scope Type 5 the Scope ID can be an agent ID such as Agent 777.
\n","type":"text/plain"},"key":"scopeId","value":"1"},{"description":{"content":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList
\n","type":"text/plain"},"key":"userId","value":"1"},{"description":{"content":"REQUIRED: Timezone code in which to format the data. Expects integer value or null. Find TimezoneIDs with GET TimeZone.
\n","type":"text/plain"},"key":"TimeZoneId","value":"20"}],"variable":[]}},"response":[{"id":"f090260f-444c-4501-9359-2a3a00a3822d","name":"PublishedScheduleShrinkageReport","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}"}],"url":{"raw":"{{envName}}/api/PublishedScheduleShrinkageReport?StartDate=3/18/2024&EndDate=3/25/2024&scopeTypeId=1&scopeId=1&userId=1&TimeZoneId=20","host":["{{envName}}"],"path":["api","PublishedScheduleShrinkageReport"],"query":[{"key":"StartDate","value":"3/18/2024","description":"REQUIRED: Defines the start date for the report. Format is YYYY-MM-DD or MM/DD/YYYY"},{"key":"EndDate","value":"3/25/2024","description":"REQUIRED: Defines the end date for the report. Format is YYYY-MM-DD or MM/DD/YYYY"},{"key":"scopeTypeId","value":"1","description":"REQUIRED: Defines scope of the report. 1 = Activities, 2 = Supervisors, 3 = GroupMembers, 4 = UserTags, 5 = Individual"},{"key":"scopeId","value":"1","description":"REQUIRED: ID relative to the selected scope. For example using Scope Type 5 the Scope ID can be an agent ID such as Agent 777."},{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList"},{"key":"TimeZoneId","value":"20","description":"REQUIRED: Timezone code in which to format the data. Expects integer value or null. Find TimezoneIDs with GET TimeZone."}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruHNA0VBRQ2bZ2igXnys6t9A9RYajzvtRAg="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Wed, 08 May 2024 20:58:52 GMT"},{"key":"Content-Length","value":"658483"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": {\n \"parameterDetails\": [\n {\n \"StartDate\": \"2024-03-18T00:00:00\",\n \"EndDate\": \"2024-03-25T00:00:00\",\n \"ScopeTypeId\": 1,\n \"ScopeId\": 1,\n \"UserId\": 1\n }\n ],\n \"summaryByInterval\": [\n {\n \"SlotTime\": \"2024-03-18T00:00:00\",\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n 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\"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"2024-03-18T07:45:00\",\n \"DiscretionaryShrinkage\": 100,\n \"DiscretionaryShrinkageHours\": 0.25,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 100,\n \"TotalShrinkageHours\": 0.25\n },\n {\n \"SlotTime\": \"2024-03-18T08:00:00\",\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"2024-03-18T08:00:00\",\n \"DiscretionaryShrinkage\": 40,\n \"DiscretionaryShrinkageHours\": 1,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 40,\n \"TotalShrinkageHours\": 1\n },\n {\n \"SlotTime\": 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\"DiscretionaryShrinkageHours\": 0.0211864406779661,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 8.47457627118644,\n \"TotalShrinkageHours\": 0.0211864406779661\n },\n {\n \"SlotTime\": \"1900-01-01T22:30:00\",\n \"DiscretionaryShrinkage\": 7.2727272727272725,\n \"DiscretionaryShrinkageHours\": 0.027272727272727271,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 7.2727272727272725,\n \"TotalShrinkageHours\": 0.027272727272727271\n },\n {\n \"SlotTime\": \"1900-01-01T22:45:00\",\n \"DiscretionaryShrinkage\": 11.111111111111111,\n \"DiscretionaryShrinkageHours\": 0.046296296296296294,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 11.111111111111111,\n \"TotalShrinkageHours\": 0.046296296296296294\n },\n {\n \"SlotTime\": \"1900-01-01T23:00:00\",\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"1900-01-01T23:15:00\",\n \"DiscretionaryShrinkage\": 10,\n \"DiscretionaryShrinkageHours\": 0.025,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 10,\n \"TotalShrinkageHours\": 0.025\n },\n {\n \"SlotTime\": \"1900-01-01T23:30:00\",\n \"DiscretionaryShrinkage\": 6.8181818181818175,\n \"DiscretionaryShrinkageHours\": 0.017045454545454544,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 6.8181818181818175,\n \"TotalShrinkageHours\": 0.017045454545454544\n },\n {\n \"SlotTime\": \"1900-01-01T23:45:00\",\n \"DiscretionaryShrinkage\": 4.5454545454545459,\n \"DiscretionaryShrinkageHours\": 0.017045454545454544,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 4.5454545454545459,\n \"TotalShrinkageHours\": 0.017045454545454544\n }\n ],\n \"summaryByDate\": [\n {\n \"ReportDate\": \"2024-03-18T00:00:00\",\n \"DiscretionaryShrinkage\": 10,\n \"DiscretionaryShrinkageHours\": 51.5,\n \"NonDiscretionaryShrinkage\": 0.0323,\n \"NonDiscretionaryShrinkageHours\": 0.166666,\n \"TotalShrinkage\": 10.0323,\n \"TotalShrinkageHours\": 51.666666,\n \"WeekDayId\": 1,\n \"TotalHours\": 514.999998\n },\n {\n \"ReportDate\": \"2024-03-19T00:00:00\",\n \"DiscretionaryShrinkage\": 10.3017,\n \"DiscretionaryShrinkageHours\": 49.5,\n \"NonDiscretionaryShrinkage\": 0.0173,\n \"NonDiscretionaryShrinkageHours\": 0.083333,\n \"TotalShrinkage\": 10.319,\n \"TotalShrinkageHours\": 49.583333,\n \"WeekDayId\": 2,\n \"TotalHours\": 480.499999\n },\n {\n \"ReportDate\": \"2024-03-20T00:00:00\",\n \"DiscretionaryShrinkage\": 10.654,\n \"DiscretionaryShrinkageHours\": 50.5,\n \"NonDiscretionaryShrinkage\": 0.13,\n \"NonDiscretionaryShrinkageHours\": 0.616666,\n \"TotalShrinkage\": 10.784,\n \"TotalShrinkageHours\": 51.116666,\n \"WeekDayId\": 3,\n \"TotalHours\": 473.999998\n },\n {\n \"ReportDate\": \"2024-03-21T00:00:00\",\n \"DiscretionaryShrinkage\": 11.0332,\n \"DiscretionaryShrinkageHours\": 47.25,\n \"NonDiscretionaryShrinkage\": 0.0895,\n \"NonDiscretionaryShrinkageHours\": 0.383332,\n \"TotalShrinkage\": 11.1227,\n \"TotalShrinkageHours\": 47.633332,\n \"WeekDayId\": 4,\n \"TotalHours\": 428.249997\n },\n {\n \"ReportDate\": \"2024-03-22T00:00:00\",\n \"DiscretionaryShrinkage\": 13.16,\n \"DiscretionaryShrinkageHours\": 40.5,\n \"NonDiscretionaryShrinkage\": 0.0324,\n \"NonDiscretionaryShrinkageHours\": 0.1,\n \"TotalShrinkage\": 13.1924,\n \"TotalShrinkageHours\": 40.6,\n \"WeekDayId\": 5,\n \"TotalHours\": 307.75\n },\n {\n \"ReportDate\": \"2024-03-23T00:00:00\",\n \"DiscretionaryShrinkage\": 23.6538,\n \"DiscretionaryShrinkageHours\": 30.75,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 23.6538,\n \"TotalShrinkageHours\": 30.75,\n \"WeekDayId\": 6,\n \"TotalHours\": 130\n },\n {\n \"ReportDate\": \"2024-03-24T00:00:00\",\n \"DiscretionaryShrinkage\": 20.0231,\n \"DiscretionaryShrinkageHours\": 43.25,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 20.0231,\n \"TotalShrinkageHours\": 43.25,\n \"WeekDayId\": 7,\n \"TotalHours\": 216\n },\n {\n \"ReportDate\": \"2024-03-25T00:00:00\",\n \"DiscretionaryShrinkage\": 11.8414,\n \"DiscretionaryShrinkageHours\": 59,\n \"NonDiscretionaryShrinkage\": 0.0334,\n \"NonDiscretionaryShrinkageHours\": 0.166666,\n \"TotalShrinkage\": 11.8748,\n \"TotalShrinkageHours\": 59.166666,\n \"WeekDayId\": 1,\n \"TotalHours\": 498.249998\n }\n ],\n \"summaryByDOW\": [\n {\n \"WeekDayId\": 1,\n \"DiscretionaryShrinkage\": 10.905502140263517,\n \"DiscretionaryShrinkageHours\": 110.5,\n \"NonDiscretionaryShrinkage\": 0.032897310763966688,\n \"NonDiscretionaryShrinkageHours\": 0.333332,\n \"TotalShrinkage\": 10.938399451027484,\n \"TotalShrinkageHours\": 110.833332\n },\n {\n \"WeekDayId\": 2,\n \"DiscretionaryShrinkage\": 10.301769012074441,\n \"DiscretionaryShrinkageHours\": 49.5,\n \"NonDiscretionaryShrinkage\": 0.017342976102690897,\n \"NonDiscretionaryShrinkageHours\": 0.083333,\n \"TotalShrinkage\": 10.319111988177133,\n \"TotalShrinkageHours\": 49.583333\n },\n {\n \"WeekDayId\": 3,\n \"DiscretionaryShrinkage\": 10.654008483772188,\n \"DiscretionaryShrinkageHours\": 50.5,\n \"NonDiscretionaryShrinkage\": 0.13009831278522496,\n \"NonDiscretionaryShrinkageHours\": 0.616666,\n \"TotalShrinkage\": 10.784106796557412,\n \"TotalShrinkageHours\": 51.116666\n },\n {\n \"WeekDayId\": 4,\n \"DiscretionaryShrinkage\": 11.033275033508057,\n \"DiscretionaryShrinkageHours\": 47.25,\n \"NonDiscretionaryShrinkage\": 0.089511267410470052,\n \"NonDiscretionaryShrinkageHours\": 0.383332,\n \"TotalShrinkage\": 11.122786300918527,\n \"TotalShrinkageHours\": 47.633332\n },\n {\n \"WeekDayId\": 5,\n 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\"NonDiscretionaryShrinkageHours\": 0.166666,\n \"TotalShrinkage\": 10.95355,\n \"TotalShrinkageHours\": 55.416666\n },\n {\n \"WeekDayId\": 2,\n \"DiscretionaryShrinkage\": 10.3017,\n \"DiscretionaryShrinkageHours\": 49.5,\n \"NonDiscretionaryShrinkage\": 0.0173,\n \"NonDiscretionaryShrinkageHours\": 0.083333,\n \"TotalShrinkage\": 10.319,\n \"TotalShrinkageHours\": 49.583333\n },\n {\n \"WeekDayId\": 3,\n \"DiscretionaryShrinkage\": 10.654,\n \"DiscretionaryShrinkageHours\": 50.5,\n \"NonDiscretionaryShrinkage\": 0.13,\n \"NonDiscretionaryShrinkageHours\": 0.616666,\n \"TotalShrinkage\": 10.784,\n \"TotalShrinkageHours\": 51.116666\n },\n {\n \"WeekDayId\": 4,\n \"DiscretionaryShrinkage\": 11.0332,\n \"DiscretionaryShrinkageHours\": 47.25,\n \"NonDiscretionaryShrinkage\": 0.0895,\n \"NonDiscretionaryShrinkageHours\": 0.383332,\n \"TotalShrinkage\": 11.1227,\n \"TotalShrinkageHours\": 47.633332\n },\n {\n \"WeekDayId\": 5,\n \"DiscretionaryShrinkage\": 13.16,\n \"DiscretionaryShrinkageHours\": 40.5,\n \"NonDiscretionaryShrinkage\": 0.0324,\n \"NonDiscretionaryShrinkageHours\": 0.1,\n \"TotalShrinkage\": 13.1924,\n \"TotalShrinkageHours\": 40.6\n },\n {\n \"WeekDayId\": 6,\n \"DiscretionaryShrinkage\": 23.6538,\n \"DiscretionaryShrinkageHours\": 30.75,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 23.6538,\n \"TotalShrinkageHours\": 30.75\n },\n {\n \"WeekDayId\": 7,\n \"DiscretionaryShrinkage\": 20.0231,\n \"DiscretionaryShrinkageHours\": 43.25,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 20.0231,\n \"TotalShrinkageHours\": 43.25\n }\n ],\n \"summaryByWeek\": [\n {\n \"ReportDate\": \"2024-03-18T00:00:00\",\n \"DiscretionaryShrinkage\": 12.277091945215259,\n \"DiscretionaryShrinkageHours\": 313.25,\n \"NonDiscretionaryShrinkage\": 0.052909935498051917,\n \"NonDiscretionaryShrinkageHours\": 1.349997,\n \"TotalShrinkage\": 12.330001880713311,\n \"TotalShrinkageHours\": 314.599997\n },\n {\n \"ReportDate\": \"2024-03-25T00:00:00\",\n \"DiscretionaryShrinkage\": 11.841445105234099,\n \"DiscretionaryShrinkageHours\": 59,\n \"NonDiscretionaryShrinkage\": 0.033450276100151631,\n \"NonDiscretionaryShrinkageHours\": 0.166666,\n \"TotalShrinkage\": 11.87489538133425,\n \"TotalShrinkageHours\": 59.166666\n }\n ],\n \"summaryByMonth\": [\n {\n \"ReportDate\": \"2024-03-01T00:00:00\",\n \"DiscretionaryShrinkage\": 12.205918557933989,\n \"DiscretionaryShrinkageHours\": 372.25,\n \"NonDiscretionaryShrinkage\": 0.049730732190280277,\n \"NonDiscretionaryShrinkageHours\": 1.5166629999999999,\n \"TotalShrinkage\": 12.25564929012427,\n \"TotalShrinkageHours\": 373.766663\n }\n ],\n \"summaryExecutive\": [\n {\n \"DiscretionaryShrinkage\": 12.205918557933989,\n \"DiscretionaryShrinkageHours\": 372.25,\n \"NonDiscretionaryShrinkage\": 0.049730732190280277,\n \"NonDiscretionaryShrinkageHours\": 1.5166629999999999,\n \"TotalShrinkage\": 12.25564929012427,\n \"TotalShrinkageHours\": 373.766663\n }\n ],\n \"mondayByIntervalTotal\": [\n {\n \"SlotTime\": \"1900-01-01T00:00:00\",\n \"DiscretionaryShrinkage\": 57.142857142857139,\n \"DiscretionaryShrinkageHours\": 1,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 57.142857142857139,\n \"TotalShrinkageHours\": 1\n },\n {\n \"SlotTime\": \"1900-01-01T00:15:00\",\n \"DiscretionaryShrinkage\": 75,\n \"DiscretionaryShrinkageHours\": 1.5,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 75,\n \"TotalShrinkageHours\": 1.5\n },\n {\n \"SlotTime\": \"1900-01-01T00:30:00\",\n \"DiscretionaryShrinkage\": 57.142857142857139,\n \"DiscretionaryShrinkageHours\": 1,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 57.142857142857139,\n \"TotalShrinkageHours\": 1\n },\n {\n \"SlotTime\": \"1900-01-01T00:45:00\",\n 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\"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"1900-01-01T12:15:00\",\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"1900-01-01T12:30:00\",\n \"DiscretionaryShrinkage\": 12.5,\n \"DiscretionaryShrinkageHours\": 0.03125,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 12.5,\n \"TotalShrinkageHours\": 0.03125\n },\n {\n \"SlotTime\": \"1900-01-01T12:45:00\",\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"1900-01-01T13:00:00\",\n \"DiscretionaryShrinkage\": 12.5,\n \"DiscretionaryShrinkageHours\": 0.0625,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 12.5,\n \"TotalShrinkageHours\": 0.0625\n },\n {\n \"SlotTime\": \"1900-01-01T13:15:00\",\n \"DiscretionaryShrinkage\": 11.111111111111111,\n \"DiscretionaryShrinkageHours\": 0.02777777777777778,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 11.111111111111111,\n \"TotalShrinkageHours\": 0.027777777777777776\n },\n {\n \"SlotTime\": \"1900-01-01T13:30:00\",\n \"DiscretionaryShrinkage\": 6.25,\n \"DiscretionaryShrinkageHours\": 0.03125,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 6.25,\n \"TotalShrinkageHours\": 0.03125\n },\n {\n \"SlotTime\": \"1900-01-01T13:45:00\",\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"1900-01-01T14:00:00\",\n \"DiscretionaryShrinkage\": 7.1428571428571423,\n \"DiscretionaryShrinkageHours\": 0.071428571428571425,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 7.1428571428571423,\n \"TotalShrinkageHours\": 0.071428571428571425\n },\n {\n \"SlotTime\": \"1900-01-01T14:15:00\",\n \"DiscretionaryShrinkage\": 12.5,\n \"DiscretionaryShrinkageHours\": 0.0625,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 12.5,\n \"TotalShrinkageHours\": 0.0625\n },\n {\n \"SlotTime\": \"1900-01-01T14:30:00\",\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"1900-01-01T14:45:00\",\n \"DiscretionaryShrinkage\": 6.25,\n \"DiscretionaryShrinkageHours\": 0.0625,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 6.25,\n \"TotalShrinkageHours\": 0.0625\n },\n {\n \"SlotTime\": \"1900-01-01T15:00:00\",\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"1900-01-01T15:15:00\",\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"1900-01-01T15:30:00\",\n \"DiscretionaryShrinkage\": 11.111111111111111,\n \"DiscretionaryShrinkageHours\": 0.02777777777777778,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 11.111111111111111,\n \"TotalShrinkageHours\": 0.027777777777777776\n },\n {\n \"SlotTime\": \"1900-01-01T15:45:00\",\n \"DiscretionaryShrinkage\": 10,\n \"DiscretionaryShrinkageHours\": 0.025,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 10,\n \"TotalShrinkageHours\": 0.025\n },\n {\n \"SlotTime\": \"1900-01-01T16:00:00\",\n \"DiscretionaryShrinkage\": 16.666666666666664,\n \"DiscretionaryShrinkageHours\": 0.083333333333333329,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 16.666666666666664,\n \"TotalShrinkageHours\": 0.083333333333333329\n },\n {\n \"SlotTime\": \"1900-01-01T16:15:00\",\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"1900-01-01T16:30:00\",\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"1900-01-01T16:45:00\",\n \"DiscretionaryShrinkage\": 12.5,\n \"DiscretionaryShrinkageHours\": 0.03125,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 12.5,\n \"TotalShrinkageHours\": 0.03125\n },\n {\n \"SlotTime\": \"1900-01-01T17:00:00\",\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"1900-01-01T17:15:00\",\n \"DiscretionaryShrinkage\": 12.5,\n \"DiscretionaryShrinkageHours\": 0.0625,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 12.5,\n \"TotalShrinkageHours\": 0.0625\n },\n {\n \"SlotTime\": \"1900-01-01T17:30:00\",\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"1900-01-01T17:45:00\",\n \"DiscretionaryShrinkage\": 6.25,\n \"DiscretionaryShrinkageHours\": 0.03125,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 6.25,\n \"TotalShrinkageHours\": 0.03125\n },\n {\n \"SlotTime\": \"1900-01-01T18:00:00\",\n \"DiscretionaryShrinkage\": 16.666666666666664,\n \"DiscretionaryShrinkageHours\": 0.041666666666666664,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 16.666666666666664,\n \"TotalShrinkageHours\": 0.041666666666666664\n },\n {\n \"SlotTime\": \"1900-01-01T18:15:00\",\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"1900-01-01T18:30:00\",\n \"DiscretionaryShrinkage\": 25,\n \"DiscretionaryShrinkageHours\": 0.125,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 25,\n \"TotalShrinkageHours\": 0.125\n },\n {\n \"SlotTime\": \"1900-01-01T18:45:00\",\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"1900-01-01T19:00:00\",\n \"DiscretionaryShrinkage\": 8.3333333333333321,\n \"DiscretionaryShrinkageHours\": 0.041666666666666664,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 8.3333333333333321,\n \"TotalShrinkageHours\": 0.041666666666666664\n },\n {\n \"SlotTime\": \"1900-01-01T19:15:00\",\n \"DiscretionaryShrinkage\": 16.666666666666664,\n \"DiscretionaryShrinkageHours\": 0.083333333333333329,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 16.666666666666664,\n \"TotalShrinkageHours\": 0.083333333333333329\n },\n {\n \"SlotTime\": \"1900-01-01T19:30:00\",\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"1900-01-01T19:45:00\",\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"1900-01-01T20:00:00\",\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"1900-01-01T20:15:00\",\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"1900-01-01T20:30:00\",\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"1900-01-01T20:45:00\",\n \"DiscretionaryShrinkage\": 20,\n \"DiscretionaryShrinkageHours\": 0.1,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 20,\n \"TotalShrinkageHours\": 0.1\n },\n {\n \"SlotTime\": \"1900-01-01T21:00:00\",\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"1900-01-01T21:15:00\",\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"1900-01-01T21:30:00\",\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"1900-01-01T21:45:00\",\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"1900-01-01T22:00:00\",\n \"DiscretionaryShrinkage\": 20,\n \"DiscretionaryShrinkageHours\": 0.05,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 20,\n \"TotalShrinkageHours\": 0.05\n },\n {\n \"SlotTime\": \"1900-01-01T22:15:00\",\n \"DiscretionaryShrinkage\": 20,\n \"DiscretionaryShrinkageHours\": 0.05,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 20,\n \"TotalShrinkageHours\": 0.05\n },\n {\n \"SlotTime\": \"1900-01-01T22:30:00\",\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"1900-01-01T22:45:00\",\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"1900-01-01T23:00:00\",\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"1900-01-01T23:15:00\",\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"1900-01-01T23:30:00\",\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"1900-01-01T23:45:00\",\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n }\n ]\n },\n \"StackTrace\": \"Stack trace 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BETA","type":"collection"}},"urlObject":{"path":["api","PublishedScheduleSubordinateReport"],"host":["{{envName}}"],"query":[{"description":{"content":"REQUIRED: Defines the date for the report. Format is YYYY-MM-DD or MM/DD/YYYY
\n","type":"text/plain"},"key":"reportTime","value":"3/18/2024"},{"description":{"content":"REQUIRED: ID defining the root Activty Level. Use GET Activity to get a full list of all Activities or use 1 in this call to get data from all activity levels. The value of this parameter can be left blank/NULL to retreive all activity level data.
\n","type":"text/plain"},"key":"rootActivityId","value":"1"},{"description":{"content":"REQUIRED: ID of the specific Forecast to use. Use GET WorkingForecast to get a list of Forecast IDs. If you are using a reportType of 2 (Published Forecast) you can leave the value blank/NULL.
\n","type":"text/plain"},"key":"forecastId","value":"186"},{"description":{"content":"REQUIRED: Defines which Forecast Algorithm to use. Use GET ForecastAlgorithmGroup to get a full list.
\n","type":"text/plain"},"key":"algorithmGroupId","value":"1"},{"description":{"content":"REQUIRED: The duration value in days.
\n","type":"text/plain"},"key":"duration","value":"5"},{"description":{"content":"REQUIRED: Timezone code in which to format the data. Expects integer value or null. Find TimezoneIDs with GET TimeZone.
\n","type":"text/plain"},"key":"timeZoneId","value":"20"},{"description":{"content":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList
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The value of this parameter can be left blank/NULL to retreive all activity level data."},{"key":"forecastId","value":"186","description":"REQUIRED: ID of the specific Forecast to use. Use GET WorkingForecast to get a list of Forecast IDs. If you are using a reportType of 2 (Published Forecast) you can leave the value blank/NULL."},{"key":"algorithmGroupId","value":"1","description":"REQUIRED: Defines which Forecast Algorithm to use. Use GET ForecastAlgorithmGroup to get a full list."},{"key":"duration","value":"5","description":"REQUIRED: The duration value in days."},{"key":"timeZoneId","value":"20","description":"REQUIRED: Timezone code in which to format the data. Expects integer value or null. Find TimezoneIDs with GET TimeZone."},{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruHNA0VBRQ2bZ04yVll9sCChThzIbJPcDZc="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Wed, 08 May 2024 21:03:44 GMT"},{"key":"Content-Length","value":"9314"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": [\n {\n \"ActivityName\": \"Billing\",\n \"ActivityId\": 9,\n \"ForecastedAHT\": 326,\n \"ActualAHT\": 396,\n \"ActualContacts\": 2,\n \"ActualNotHandled\": 0,\n \"AlgorithmId\": 1,\n \"BaselineRequirements\": 2.2244,\n \"ForecastedContacts\": 2,\n \"DOW\": 1,\n \"DiscretionaryRequirements\": 0.278,\n \"Hour\": 6,\n \"IntervalTime\": \"2024-03-18T06:00:00\",\n \"Minute\": 0,\n \"NonDiscretionaryRequirements\": 0.278,\n \"RowType\": 0,\n \"ServiceMetric\": 0,\n \"ServiceMetricSuffix\": \"% \",\n \"ServiceMetricType\": 2,\n \"ServiceParam1\": 80,\n \"ServiceParam2\": 20,\n \"ServiceParam3\": 0,\n \"ServiceParam4\": 0,\n \"ServiceParam5\": 0,\n \"StaffInQueue\": 0.33333333333333331,\n \"TotalAdjustedRequirements\": 2.7804,\n \"ObservedServiceMetric\": 0\n },\n {\n \"ActivityName\": \"New Customer Sales\",\n \"ActivityId\": 10,\n \"ForecastedAHT\": 204,\n \"ActualAHT\": 202,\n \"ActualContacts\": 1,\n \"ActualNotHandled\": 0,\n \"AlgorithmId\": 1,\n \"BaselineRequirements\": 1,\n \"ForecastedContacts\": 2,\n \"DOW\": 1,\n \"DiscretionaryRequirements\": 0.125,\n \"Hour\": 6,\n \"IntervalTime\": \"2024-03-18T06:00:00\",\n \"Minute\": 0,\n \"NonDiscretionaryRequirements\": 0.125,\n \"RowType\": 0,\n \"ServiceMetric\": 0,\n \"ServiceMetricSuffix\": \"% \",\n \"ServiceMetricType\": 2,\n \"ServiceParam1\": 80,\n \"ServiceParam2\": 20,\n \"ServiceParam3\": 0,\n \"ServiceParam4\": 0,\n \"ServiceParam5\": 0,\n \"StaffInQueue\": 0.33333333333333331,\n \"TotalAdjustedRequirements\": 1.25,\n \"ObservedServiceMetric\": 0\n },\n {\n \"ActivityName\": \"Customer Success\",\n \"ActivityId\": 11,\n \"ForecastedAHT\": 0,\n \"ActualAHT\": 0,\n \"ActualContacts\": 0,\n \"ActualNotHandled\": 0,\n \"AlgorithmId\": 1,\n \"BaselineRequirements\": 0,\n \"ForecastedContacts\": 0,\n \"DOW\": 1,\n \"DiscretionaryRequirements\": 0,\n \"Hour\": 6,\n \"IntervalTime\": \"2024-03-18T06:00:00\",\n \"Minute\": 0,\n \"NonDiscretionaryRequirements\": 0,\n \"RowType\": 0,\n \"ServiceMetric\": 80,\n \"ServiceMetricSuffix\": \"% \",\n \"ServiceMetricType\": 2,\n \"ServiceParam1\": 80,\n \"ServiceParam2\": 20,\n \"ServiceParam3\": 0,\n \"ServiceParam4\": 0,\n \"ServiceParam5\": 0,\n \"StaffInQueue\": 0.33333333333333331,\n \"TotalAdjustedRequirements\": 0,\n \"ObservedServiceMetric\": 80\n },\n {\n \"ActivityName\": \"Tier 1 support\",\n \"ActivityId\": 12,\n \"ForecastedAHT\": 0,\n \"ActualAHT\": 0,\n \"ActualContacts\": 0,\n \"ActualNotHandled\": 0,\n \"AlgorithmId\": 1,\n \"BaselineRequirements\": 0,\n \"ForecastedContacts\": 0,\n \"DOW\": 1,\n \"DiscretionaryRequirements\": 0,\n \"Hour\": 6,\n \"IntervalTime\": \"2024-03-18T06:00:00\",\n \"Minute\": 0,\n \"NonDiscretionaryRequirements\": 0,\n \"RowType\": 0,\n \"ServiceMetric\": 80,\n \"ServiceMetricSuffix\": \"% \",\n \"ServiceMetricType\": 2,\n \"ServiceParam1\": 80,\n \"ServiceParam2\": 20,\n \"ServiceParam3\": 0,\n \"ServiceParam4\": 0,\n \"ServiceParam5\": 0,\n \"StaffInQueue\": 0.33333333333333331,\n \"TotalAdjustedRequirements\": 0,\n \"ObservedServiceMetric\": 80\n },\n {\n \"ActivityName\": \"Tier 3\",\n \"ActivityId\": 17,\n \"ForecastedAHT\": 1036,\n \"ActualAHT\": 0,\n \"ActualContacts\": 0,\n \"ActualNotHandled\": 0,\n \"AlgorithmId\": 1,\n \"BaselineRequirements\": 3,\n \"ForecastedContacts\": 1,\n \"DOW\": 1,\n \"DiscretionaryRequirements\": 0.6,\n \"Hour\": 6,\n \"IntervalTime\": \"2024-03-18T06:00:00\",\n \"Minute\": 0,\n \"NonDiscretionaryRequirements\": 0.4,\n \"RowType\": 0,\n \"ServiceMetric\": 0,\n \"ServiceMetricSuffix\": \" \",\n \"ServiceMetricType\": 1,\n \"ServiceParam1\": 45,\n \"ServiceParam2\": 0,\n \"ServiceParam3\": 0,\n \"ServiceParam4\": 0,\n \"ServiceParam5\": 0,\n \"StaffInQueue\": 0,\n \"TotalAdjustedRequirements\": 4,\n \"ObservedServiceMetric\": 45\n },\n {\n \"ActivityName\": \"Tier 2\",\n \"ActivityId\": 18,\n \"ForecastedAHT\": 0,\n \"ActualAHT\": 0,\n \"ActualContacts\": 0,\n \"ActualNotHandled\": 0,\n \"AlgorithmId\": 1,\n \"BaselineRequirements\": 0,\n \"ForecastedContacts\": 0,\n \"DOW\": 1,\n \"DiscretionaryRequirements\": 0,\n \"Hour\": 6,\n \"IntervalTime\": \"2024-03-18T06:00:00\",\n \"Minute\": 0,\n \"NonDiscretionaryRequirements\": 0,\n \"RowType\": 0,\n \"ServiceMetric\": 45,\n \"ServiceMetricSuffix\": \" \",\n \"ServiceMetricType\": 1,\n \"ServiceParam1\": 45,\n \"ServiceParam2\": 0,\n \"ServiceParam3\": 0,\n \"ServiceParam4\": 0,\n \"ServiceParam5\": 0,\n \"StaffInQueue\": 0,\n \"TotalAdjustedRequirements\": 0,\n \"ObservedServiceMetric\": 45\n },\n {\n \"ActivityName\": \"Devloper support\",\n \"ActivityId\": 19,\n \"ForecastedAHT\": 124,\n \"ActualAHT\": 50,\n \"ActualContacts\": 1,\n \"ActualNotHandled\": 0,\n \"AlgorithmId\": 1,\n \"BaselineRequirements\": 1,\n \"ForecastedContacts\": 1,\n \"DOW\": 1,\n \"DiscretionaryRequirements\": 0.2,\n \"Hour\": 6,\n \"IntervalTime\": \"2024-03-18T06:00:00\",\n \"Minute\": 0,\n \"NonDiscretionaryRequirements\": 0.133,\n \"RowType\": 0,\n \"ServiceMetric\": 0,\n \"ServiceMetricSuffix\": \" \",\n \"ServiceMetricType\": 1,\n \"ServiceParam1\": 45,\n \"ServiceParam2\": 0,\n \"ServiceParam3\": 0,\n \"ServiceParam4\": 0,\n \"ServiceParam5\": 0,\n \"StaffInQueue\": 0,\n \"TotalAdjustedRequirements\": 1.333,\n \"ObservedServiceMetric\": 0\n },\n {\n \"ActivityName\": \"Support Email \",\n \"ActivityId\": 20,\n \"ForecastedAHT\": 0,\n \"ActualAHT\": 0,\n \"ActualContacts\": 0,\n \"ActualNotHandled\": 0,\n \"AlgorithmId\": 1,\n \"BaselineRequirements\": 0,\n \"ForecastedContacts\": 0,\n \"DOW\": 1,\n \"DiscretionaryRequirements\": 0,\n \"Hour\": 6,\n \"IntervalTime\": \"2024-03-18T06:00:00\",\n \"Minute\": 0,\n \"NonDiscretionaryRequirements\": 0,\n \"RowType\": 0,\n \"ServiceMetric\": 45,\n \"ServiceMetricSuffix\": \" \",\n \"ServiceMetricType\": 1,\n \"ServiceParam1\": 45,\n \"ServiceParam2\": 0,\n \"ServiceParam3\": 0,\n \"ServiceParam4\": 0,\n \"ServiceParam5\": 0,\n \"StaffInQueue\": 0,\n \"TotalAdjustedRequirements\": 0,\n \"ObservedServiceMetric\": 45\n },\n {\n \"ActivityName\": \"Sales Email\",\n \"ActivityId\": 23,\n \"ForecastedAHT\": 450,\n \"ActualAHT\": 0,\n \"ActualContacts\": 0,\n \"ActualNotHandled\": 0,\n \"AlgorithmId\": 1,\n \"BaselineRequirements\": 0,\n \"ForecastedContacts\": 0,\n \"DOW\": 1,\n \"DiscretionaryRequirements\": 0,\n \"Hour\": 6,\n \"IntervalTime\": \"2024-03-18T06:00:00\",\n \"Minute\": 0,\n \"NonDiscretionaryRequirements\": 0,\n \"RowType\": 0,\n \"ServiceMetric\": 24,\n \"ServiceMetricSuffix\": \"% \",\n \"ServiceMetricType\": 3,\n \"ServiceParam1\": 24,\n \"ServiceParam2\": 2,\n \"ServiceParam3\": 1,\n \"ServiceParam4\": 0,\n \"ServiceParam5\": 0,\n \"StaffInQueue\": 0,\n \"TotalAdjustedRequirements\": 0,\n \"ObservedServiceMetric\": 24\n },\n {\n \"ActivityName\": \"Sales Chat\",\n \"ActivityId\": 24,\n \"ForecastedAHT\": 0,\n \"ActualAHT\": 0,\n \"ActualContacts\": 0,\n \"ActualNotHandled\": 0,\n \"AlgorithmId\": 1,\n \"BaselineRequirements\": 0,\n \"ForecastedContacts\": 0,\n \"DOW\": 1,\n \"DiscretionaryRequirements\": 0,\n \"Hour\": 6,\n \"IntervalTime\": \"2024-03-18T06:00:00\",\n \"Minute\": 0,\n \"NonDiscretionaryRequirements\": 0,\n \"RowType\": 0,\n \"ServiceMetric\": 80,\n \"ServiceMetricSuffix\": \"% \",\n \"ServiceMetricType\": 2,\n \"ServiceParam1\": 80,\n \"ServiceParam2\": 20,\n \"ServiceParam3\": 0,\n \"ServiceParam4\": 0,\n \"ServiceParam5\": 0,\n \"StaffInQueue\": 0,\n \"TotalAdjustedRequirements\": 0,\n \"ObservedServiceMetric\": 80\n },\n {\n \"ActivityName\": \"Support Chat\",\n \"ActivityId\": 25,\n \"ForecastedAHT\": 229,\n \"ActualAHT\": 0,\n \"ActualContacts\": 0,\n \"ActualNotHandled\": 0,\n \"AlgorithmId\": 1,\n \"BaselineRequirements\": 0,\n \"ForecastedContacts\": 0,\n \"DOW\": 1,\n \"DiscretionaryRequirements\": 0,\n \"Hour\": 6,\n \"IntervalTime\": \"2024-03-18T06:00:00\",\n \"Minute\": 0,\n \"NonDiscretionaryRequirements\": 0,\n \"RowType\": 0,\n \"ServiceMetric\": 48,\n \"ServiceMetricSuffix\": \"% \",\n \"ServiceMetricType\": 3,\n \"ServiceParam1\": 48,\n \"ServiceParam2\": 2,\n \"ServiceParam3\": 1,\n \"ServiceParam4\": 0,\n \"ServiceParam5\": 0,\n \"StaffInQueue\": 0,\n \"TotalAdjustedRequirements\": 0,\n \"ObservedServiceMetric\": 48\n },\n {\n \"ActivityName\": \"BPO A\",\n \"ActivityId\": 65,\n \"ForecastedAHT\": 0,\n \"ActualAHT\": 0,\n \"ActualContacts\": 0,\n \"ActualNotHandled\": 0,\n \"AlgorithmId\": 1,\n \"BaselineRequirements\": 0,\n \"ForecastedContacts\": 0,\n \"DOW\": 1,\n \"DiscretionaryRequirements\": 0,\n \"Hour\": 6,\n \"IntervalTime\": \"2024-03-18T06:00:00\",\n \"Minute\": 0,\n \"NonDiscretionaryRequirements\": 0,\n \"RowType\": 0,\n \"ServiceMetric\": 80,\n \"ServiceMetricSuffix\": \"% \",\n \"ServiceMetricType\": 2,\n \"ServiceParam1\": 80,\n \"ServiceParam2\": 20,\n \"ServiceParam3\": 0,\n \"ServiceParam4\": 0,\n \"ServiceParam5\": 0,\n \"StaffInQueue\": 0,\n \"TotalAdjustedRequirements\": 0,\n \"ObservedServiceMetric\": 80\n },\n {\n \"ActivityName\": \"BPO B\",\n \"ActivityId\": 66,\n \"ForecastedAHT\": 0,\n \"ActualAHT\": 0,\n \"ActualContacts\": 0,\n \"ActualNotHandled\": 0,\n \"AlgorithmId\": 1,\n \"BaselineRequirements\": 0,\n \"ForecastedContacts\": 0,\n \"DOW\": 1,\n \"DiscretionaryRequirements\": 0,\n \"Hour\": 6,\n \"IntervalTime\": \"2024-03-18T06:00:00\",\n \"Minute\": 0,\n \"NonDiscretionaryRequirements\": 0,\n \"RowType\": 0,\n \"ServiceMetric\": 80,\n \"ServiceMetricSuffix\": \"% \",\n \"ServiceMetricType\": 2,\n \"ServiceParam1\": 80,\n \"ServiceParam2\": 20,\n \"ServiceParam3\": 0,\n \"ServiceParam4\": 0,\n \"ServiceParam5\": 0,\n \"StaffInQueue\": 0,\n \"TotalAdjustedRequirements\": 0,\n \"ObservedServiceMetric\": 80\n },\n {\n \"ActivityName\": \"Virtual Activity\",\n \"ActivityId\": 95,\n \"ForecastedAHT\": 0,\n \"ActualAHT\": 0,\n \"ActualContacts\": 0,\n \"ActualNotHandled\": 0,\n \"AlgorithmId\": 1,\n \"BaselineRequirements\": 0,\n \"ForecastedContacts\": 0,\n \"DOW\": 1,\n \"DiscretionaryRequirements\": 0,\n \"Hour\": 6,\n \"IntervalTime\": \"2024-03-18T06:00:00\",\n \"Minute\": 0,\n \"NonDiscretionaryRequirements\": 0,\n \"RowType\": 0,\n \"ServiceMetric\": 80,\n \"ServiceMetricSuffix\": \"% \",\n \"ServiceMetricType\": 2,\n \"ServiceParam1\": 80,\n \"ServiceParam2\": 20,\n \"ServiceParam3\": 0,\n \"ServiceParam4\": 0,\n \"ServiceParam5\": 0,\n \"StaffInQueue\": 0,\n \"TotalAdjustedRequirements\": 0,\n \"ObservedServiceMetric\": 80\n },\n {\n \"ActivityName\": \"BPO C\",\n \"ActivityId\": 96,\n \"ForecastedAHT\": 0,\n \"ActualAHT\": 0,\n \"ActualContacts\": 0,\n \"ActualNotHandled\": 0,\n \"AlgorithmId\": 1,\n \"BaselineRequirements\": 0,\n \"ForecastedContacts\": 0,\n \"DOW\": 1,\n \"DiscretionaryRequirements\": 0,\n \"Hour\": 6,\n \"IntervalTime\": \"2024-03-18T06:00:00\",\n \"Minute\": 0,\n \"NonDiscretionaryRequirements\": 0,\n \"RowType\": 0,\n \"ServiceMetric\": 80,\n \"ServiceMetricSuffix\": \"% \",\n \"ServiceMetricType\": 2,\n \"ServiceParam1\": 80,\n \"ServiceParam2\": 20,\n \"ServiceParam3\": 0,\n \"ServiceParam4\": 0,\n \"ServiceParam5\": 0,\n \"StaffInQueue\": 0,\n \"TotalAdjustedRequirements\": 0,\n \"ObservedServiceMetric\": 80\n },\n {\n \"ActivityName\": \"Outbound \",\n \"ActivityId\": 101,\n \"ForecastedAHT\": 0,\n \"ActualAHT\": 0,\n \"ActualContacts\": 0,\n \"ActualNotHandled\": 0,\n \"AlgorithmId\": 1,\n \"BaselineRequirements\": 0,\n \"ForecastedContacts\": 0,\n \"DOW\": 1,\n \"DiscretionaryRequirements\": 0,\n \"Hour\": 6,\n \"IntervalTime\": \"2024-03-18T06:00:00\",\n \"Minute\": 0,\n \"NonDiscretionaryRequirements\": 0,\n \"RowType\": 0,\n \"ServiceMetric\": 80,\n \"ServiceMetricSuffix\": \"% \",\n \"ServiceMetricType\": 2,\n \"ServiceParam1\": 80,\n \"ServiceParam2\": 20,\n \"ServiceParam3\": 0,\n \"ServiceParam4\": 0,\n \"ServiceParam5\": 0,\n \"StaffInQueue\": 0,\n \"TotalAdjustedRequirements\": 0,\n \"ObservedServiceMetric\": 80\n }\n ],\n \"StackTrace\": \"Stack trace here...\"\n}"}],"_postman_id":"4a81f22c-dfdf-407a-86a3-0171f8430caa"},{"name":"ScheduleBidInventoryEligibleAgentReport","event":[{"listen":"prerequest","script":{"exec":[""],"type":"text/javascript","packages":{},"id":"2ec1e087-2a07-4e6f-ad2b-02e2d9c5251c"}},{"listen":"test","script":{"exec":[""],"type":"text/javascript","packages":{},"id":"bb294adf-a6d3-466c-aa9d-a0876b8ad389"}}],"id":"76df5330-4f32-42a2-9b2d-983d93988c89","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","uuid":"d6116f17-c46a-4a58-877a-70bc76cd9608"}],"url":"{{envName}}/api/ScheduleBidInventoryEligibleAgentReport?scheduleBidId=37&timeZoneId=20&userId=1","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI 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To get a list of all Schedule Bids and their IDs use GET ScheduleBidList.
\n","type":"text/plain"},"key":"scheduleBidId","value":"37"},{"description":{"content":"REQUIRED: Timezone code in which to format the data. Expects integer value or null. Find TimezoneIDs with GET TimeZone.
\n","type":"text/plain"},"key":"timeZoneId","value":"20"},{"description":{"content":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList
\n","type":"text/plain"},"key":"userId","value":"1"}],"variable":[]}},"response":[{"id":"01110929-8d9b-4f76-a003-b1fcc1e1e2b1","name":"ScheduleBidInventoryEligibleAgentReport","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}"}],"url":{"raw":"{{envName}}/api/ScheduleBidInventoryEligibleAgentReport?scheduleBidId=37&timeZoneId=20&userId=1","host":["{{envName}}"],"path":["api","ScheduleBidInventoryEligibleAgentReport"],"query":[{"key":"scheduleBidId","value":"37","description":"REQUIRED: ScheduleBidID MUST be included to define the schedule bid. To get a list of all Schedule Bids and their IDs use GET ScheduleBidList."},{"key":"timeZoneId","value":"20","description":"REQUIRED: Timezone code in which to format the data. Expects integer value or null. Find TimezoneIDs with GET TimeZone.\n"},{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruHNA0VBRQ2bZz5Kue+kz0UT28tcXNffk+c="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Wed, 08 May 2024 21:47:45 GMT"},{"key":"Content-Length","value":"128"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": {\n \"SourceCulture\": null,\n \"UserId\": 1\n },\n \"StackTrace\": \"Stack trace here...\"\n}"}],"_postman_id":"76df5330-4f32-42a2-9b2d-983d93988c89"},{"name":"ScheduleBidInventoryEligibleItemReport","event":[{"listen":"prerequest","script":{"exec":[""],"type":"text/javascript","packages":{},"id":"f8fc344f-9caf-4e0b-ab56-7d2aa2d73862"}},{"listen":"test","script":{"exec":[""],"type":"text/javascript","packages":{},"id":"c6883c19-f8e9-4478-aac6-992bd15452f3"}}],"id":"cbf4e721-da07-45f1-981d-ddd3dfde1c39","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","uuid":"9db853f1-5117-4475-a82f-bf4ca340c037"}],"url":"{{envName}}/api/ScheduleBidInventoryEligibleItemReport?scheduleBidId=31&timeZoneId=20&userId=1","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","ScheduleBidInventoryEligibleItemReport"],"host":["{{envName}}"],"query":[{"description":{"content":"REQUIRED: ScheduleBidID MUST be included to define the schedule bid. To get a list of all Schedule Bids and their IDs use GET ScheduleBidList.
\n","type":"text/plain"},"key":"scheduleBidId","value":"31"},{"description":{"content":"REQUIRED: Timezone code in which to format the data. Expects integer value or null. Find TimezoneIDs with GET TimeZone.
\n","type":"text/plain"},"key":"timeZoneId","value":"20"},{"description":{"content":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList
\n","type":"text/plain"},"key":"userId","value":"1"}],"variable":[]}},"response":[{"id":"c4460e46-a835-463b-8292-728c438f4aaa","name":"ScheduleBidInventoryEligibleItemReport","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}"}],"url":{"raw":"{{envName}}/api/ScheduleBidInventoryEligibleItemReport?scheduleBidId=31&timeZoneId=20&userId=1","host":["{{envName}}"],"path":["api","ScheduleBidInventoryEligibleItemReport"],"query":[{"key":"scheduleBidId","value":"31","description":"REQUIRED: ScheduleBidID MUST be included to define the schedule bid. To get a list of all Schedule Bids and their IDs use GET ScheduleBidList."},{"key":"timeZoneId","value":"20","description":"REQUIRED: Timezone code in which to format the data. Expects integer value or null. Find TimezoneIDs with GET TimeZone."},{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruHNA0VBRQ2bZwIOyrcqvoO5j5z8mK9GRQU="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Wed, 08 May 2024 21:47:54 GMT"},{"key":"Content-Length","value":"131"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": {\n \"SourceCulture\": null,\n \"UserId\": null\n },\n \"StackTrace\": \"Stack trace here...\"\n}"}],"_postman_id":"cbf4e721-da07-45f1-981d-ddd3dfde1c39"},{"name":"ScheduleBidInventoryReportByAgent","event":[{"listen":"prerequest","script":{"exec":[""],"type":"text/javascript","packages":{},"id":"0740a291-5447-4e70-b8c5-9713f029ffff"}},{"listen":"test","script":{"exec":[""],"type":"text/javascript","packages":{},"id":"83e124d9-caf6-402b-bc52-2e8665d116b2"}}],"id":"e184df3e-d656-4396-a46c-04d122172ee1","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","uuid":"c81d3c08-bde8-47f9-b5f4-51f03054acc0"}],"url":"{{envName}}/api/ScheduleBidInventoryReportByAgent?scheduleBidId=31&agentId=1&includeOffPhonePeriods=true&timeZoneId=20&sourceCulture=en&sortOption=1&includeOpinionInSort=true&dayOffPreference=1&userId=1","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","ScheduleBidInventoryReportByAgent"],"host":["{{envName}}"],"query":[{"description":{"content":"REQUIRED: ScheduleBidID MUST be included to define the schedule bid. To get a list of all Schedule Bids and their IDs use GET ScheduleBidList.
\n","type":"text/plain"},"key":"scheduleBidId","value":"31"},{"description":{"content":"REQUIRED: AgentID of user whose information you want. AgentIDs can be found in GET Agent or GET AgentList
\n","type":"text/plain"},"key":"agentId","value":"1"},{"description":{"content":"REQUIRED: This true/false value defines if times the agent is off phone should be included.
\n","type":"text/plain"},"key":"includeOffPhonePeriods","value":"true"},{"description":{"content":"REQUIRED: Timezone code in which to format the data. Expects integer value or null. Find TimezoneIDs with GET TimeZone.
\n","type":"text/plain"},"key":"timeZoneId","value":"20"},{"description":{"content":"REQUIRED: This parameter defines the localizations settings to use. Use en or leave blank/null.
\n","type":"text/plain"},"key":"sourceCulture","value":"en"},{"description":{"content":"REQURED: Use GET AgentScheduleSortOptions to get a list of sort options.
\n","type":"text/plain"},"key":"sortOption","value":"1"},{"description":{"content":"REQUIRED: This true/false value determines if opionions should be included in the results.
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null,\n \"ServiceParam4\": null,\n \"ServiceParam5\": null\n },\n {\n \"ServiceType\": 2,\n \"ActivityId\": 24,\n \"ActivityName\": \"Sales Chat\",\n \"Revision\": 2,\n \"IntervalTime\": \"2024-03-19T00:00:00\",\n \"IntervalEndTime\": \"2024-03-20T00:00:00\",\n \"ServiceParam1\": 80,\n \"ServiceParam2\": 20,\n \"ServiceParam3\": null,\n \"ServiceParam4\": null,\n \"ServiceParam5\": null\n },\n {\n \"ServiceType\": 2,\n \"ActivityId\": 24,\n \"ActivityName\": \"Sales Chat\",\n \"Revision\": 2,\n \"IntervalTime\": \"2024-03-20T00:00:00\",\n \"IntervalEndTime\": \"2024-03-18T00:00:00\",\n \"ServiceParam1\": 80,\n \"ServiceParam2\": 20,\n \"ServiceParam3\": null,\n \"ServiceParam4\": null,\n \"ServiceParam5\": null\n },\n {\n \"ServiceType\": 2,\n \"ActivityId\": 65,\n \"ActivityName\": \"BPO A\",\n \"Revision\": 2,\n \"IntervalTime\": \"2024-03-18T00:00:00\",\n \"IntervalEndTime\": \"2024-03-19T00:00:00\",\n \"ServiceParam1\": 80,\n \"ServiceParam2\": 20,\n \"ServiceParam3\": null,\n \"ServiceParam4\": null,\n \"ServiceParam5\": null\n },\n {\n \"ServiceType\": 2,\n \"ActivityId\": 65,\n \"ActivityName\": \"BPO A\",\n \"Revision\": 2,\n \"IntervalTime\": \"2024-03-19T00:00:00\",\n \"IntervalEndTime\": \"2024-03-20T00:00:00\",\n \"ServiceParam1\": 80,\n \"ServiceParam2\": 20,\n \"ServiceParam3\": null,\n \"ServiceParam4\": null,\n \"ServiceParam5\": null\n },\n {\n \"ServiceType\": 2,\n \"ActivityId\": 65,\n \"ActivityName\": \"BPO A\",\n \"Revision\": 2,\n \"IntervalTime\": \"2024-03-20T00:00:00\",\n \"IntervalEndTime\": \"2024-03-18T00:00:00\",\n \"ServiceParam1\": 80,\n \"ServiceParam2\": 20,\n \"ServiceParam3\": null,\n \"ServiceParam4\": null,\n \"ServiceParam5\": null\n },\n {\n \"ServiceType\": 2,\n \"ActivityId\": 66,\n \"ActivityName\": \"BPO B\",\n \"Revision\": 2,\n \"IntervalTime\": \"2024-03-18T00:00:00\",\n \"IntervalEndTime\": \"2024-03-19T00:00:00\",\n \"ServiceParam1\": 80,\n \"ServiceParam2\": 20,\n \"ServiceParam3\": null,\n \"ServiceParam4\": null,\n \"ServiceParam5\": null\n },\n {\n \"ServiceType\": 2,\n \"ActivityId\": 66,\n \"ActivityName\": \"BPO B\",\n \"Revision\": 2,\n \"IntervalTime\": \"2024-03-19T00:00:00\",\n \"IntervalEndTime\": \"2024-03-20T00:00:00\",\n \"ServiceParam1\": 80,\n \"ServiceParam2\": 20,\n \"ServiceParam3\": null,\n \"ServiceParam4\": null,\n \"ServiceParam5\": null\n },\n {\n \"ServiceType\": 2,\n \"ActivityId\": 66,\n \"ActivityName\": \"BPO B\",\n \"Revision\": 2,\n \"IntervalTime\": \"2024-03-20T00:00:00\",\n \"IntervalEndTime\": \"2024-03-18T00:00:00\",\n \"ServiceParam1\": 80,\n \"ServiceParam2\": 20,\n \"ServiceParam3\": null,\n \"ServiceParam4\": null,\n \"ServiceParam5\": null\n },\n {\n \"ServiceType\": 2,\n \"ActivityId\": 96,\n \"ActivityName\": \"BPO C\",\n \"Revision\": 2,\n \"IntervalTime\": \"2024-03-18T00:00:00\",\n \"IntervalEndTime\": \"2024-03-19T00:00:00\",\n \"ServiceParam1\": 80,\n \"ServiceParam2\": 20,\n \"ServiceParam3\": null,\n \"ServiceParam4\": null,\n \"ServiceParam5\": null\n },\n {\n \"ServiceType\": 2,\n \"ActivityId\": 96,\n \"ActivityName\": \"BPO C\",\n \"Revision\": 2,\n \"IntervalTime\": \"2024-03-19T00:00:00\",\n \"IntervalEndTime\": \"2024-03-20T00:00:00\",\n \"ServiceParam1\": 80,\n \"ServiceParam2\": 20,\n \"ServiceParam3\": null,\n \"ServiceParam4\": null,\n \"ServiceParam5\": null\n },\n {\n \"ServiceType\": 2,\n \"ActivityId\": 96,\n \"ActivityName\": \"BPO C\",\n \"Revision\": 2,\n \"IntervalTime\": \"2024-03-20T00:00:00\",\n \"IntervalEndTime\": \"2024-03-18T00:00:00\",\n \"ServiceParam1\": 80,\n \"ServiceParam2\": 20,\n \"ServiceParam3\": null,\n \"ServiceParam4\": null,\n \"ServiceParam5\": null\n },\n {\n \"ServiceType\": 2,\n \"ActivityId\": 101,\n \"ActivityName\": \"Outbound \",\n \"Revision\": 2,\n \"IntervalTime\": \"2024-03-18T00:00:00\",\n \"IntervalEndTime\": \"2024-03-19T00:00:00\",\n \"ServiceParam1\": 80,\n \"ServiceParam2\": 20,\n \"ServiceParam3\": null,\n \"ServiceParam4\": null,\n 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\n","type":"text/plain"},"key":"isRestrictToSupervisorApproval","value":"false"},{"description":{"content":"REQUIRED: The ID of an agent to restrict the results to. You can get a full list of agent IDs using GET Agent. Accepts a Null/blank value.
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\"Description\": \"Need some time off\",\n \"Locked\": null,\n \"AllDay\": false,\n \"Priority\": 200,\n \"IsConstrainedByWork\": false,\n \"EventTypeName\": \"PTO\",\n \"EventTypeDescription\": \"Paid Time Off Request\",\n \"EventTypePaid\": true,\n \"EventTypeAtWork\": false,\n \"EventTypeInQueue\": false,\n \"EventTypeApprovalRequired\": true,\n \"EventTypeAvailableForCallback\": false,\n \"EventTypeIsDefaultWorkType\": false,\n \"EventTypeIsQueueAdherence\": false,\n \"Color\": \"#228B22\",\n \"EventCreateDate\": \"2024-03-18T23:17:43.627\",\n \"EventTimeZoneId\": null,\n \"MembershipList\": \"McBride, Natasha [Pending]\",\n \"IsPublished\": true,\n \"MemberCount\": 1,\n \"ReviewStatusId\": 2,\n \"ReviewStatusName\": \"Pending\",\n \"IsReviewable\": true,\n \"EventPatternTypeId\": 1,\n \"EventDuration\": 8,\n \"TimeZoneId\": 20,\n \"IsPublished1\": true,\n \"EventStartDOW\": 1\n },\n {\n \"SequenceNumber\": 2,\n \"ParticipantId\": 352,\n \"FullName\": \"Newman, Jean \",\n \"EventId\": 934037,\n \"ExceptionTypeId\": 1,\n \"EventStartDate\": \"2024-03-18T00:00:00\",\n \"EventEndDate\": \"2024-03-18T08:30:00\",\n \"Duration\": 8.5,\n \"Location\": \"Workstation\",\n \"Description\": \"Scheduled Work\",\n \"Locked\": null,\n \"AllDay\": false,\n \"Priority\": 1,\n \"IsConstrainedByWork\": false,\n \"EventTypeName\": \"Work\",\n \"EventTypeDescription\": \"Auto generated work type\",\n \"EventTypePaid\": true,\n \"EventTypeAtWork\": true,\n \"EventTypeInQueue\": true,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": true,\n \"EventTypeIsDefaultWorkType\": true,\n \"EventTypeIsQueueAdherence\": true,\n \"Color\": \"#0000ff\",\n \"EventCreateDate\": \"2024-02-01T09:00:13.693\",\n \"EventTimeZoneId\": 20,\n \"MembershipList\": \"Newman, Jean [Approved]\",\n \"IsPublished\": true,\n \"MemberCount\": 1,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"IsReviewable\": false,\n \"EventPatternTypeId\": 1,\n \"EventDuration\": 8.5,\n \"TimeZoneId\": 20,\n \"IsPublished1\": true,\n \"EventStartDOW\": 1\n },\n {\n \"SequenceNumber\": 3,\n \"ParticipantId\": 352,\n \"FullName\": \"Newman, Jean \",\n \"EventId\": 934842,\n \"ExceptionTypeId\": 7,\n \"EventStartDate\": \"2024-03-18T00:00:00\",\n \"EventEndDate\": \"2024-03-18T00:15:00\",\n \"Duration\": 0.25,\n \"Location\": \"\",\n \"Description\": \"Off phone interval\",\n \"Locked\": null,\n \"AllDay\": false,\n \"Priority\": 1,\n \"IsConstrainedByWork\": false,\n \"EventTypeName\": \"Coaching\",\n \"EventTypeDescription\": \"Coaching\",\n \"EventTypePaid\": true,\n \"EventTypeAtWork\": true,\n \"EventTypeInQueue\": false,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": true,\n \"EventTypeIsDefaultWorkType\": false,\n \"EventTypeIsQueueAdherence\": false,\n \"Color\": \"#8FBC8F\",\n \"EventCreateDate\": \"2024-02-01T09:00:13.693\",\n \"EventTimeZoneId\": 20,\n \"MembershipList\": \"Newman, Jean [Approved]\",\n \"IsPublished\": true,\n \"MemberCount\": 1,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"IsReviewable\": false,\n \"EventPatternTypeId\": 1,\n \"EventDuration\": 0.25,\n \"TimeZoneId\": 20,\n \"IsPublished1\": true,\n \"EventStartDOW\": 1\n },\n {\n \"SequenceNumber\": 4,\n \"ParticipantId\": 387,\n \"FullName\": \"Cassleman, Sherry \",\n \"EventId\": 931994,\n \"ExceptionTypeId\": 2,\n \"EventStartDate\": \"2024-03-18T00:15:00\",\n \"EventEndDate\": \"2024-03-18T00:30:00\",\n \"Duration\": 0.25,\n \"Location\": \"\",\n \"Description\": \"Off phone interval\",\n \"Locked\": null,\n \"AllDay\": false,\n \"Priority\": 100,\n \"IsConstrainedByWork\": true,\n \"EventTypeName\": \"Break\",\n \"EventTypeDescription\": \"Break\",\n \"EventTypePaid\": true,\n \"EventTypeAtWork\": true,\n \"EventTypeInQueue\": false,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": true,\n \"EventTypeIsDefaultWorkType\": false,\n \"EventTypeIsQueueAdherence\": false,\n \"Color\": \"#00FFFF\",\n \"EventCreateDate\": \"2024-02-01T08:55:26.757\",\n \"EventTimeZoneId\": 20,\n \"MembershipList\": \"Cassleman, Sherry [Approved]\",\n \"IsPublished\": true,\n \"MemberCount\": 1,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"IsReviewable\": false,\n \"EventPatternTypeId\": 1,\n \"EventDuration\": 0.25,\n \"TimeZoneId\": 20,\n \"IsPublished1\": true,\n \"EventStartDOW\": 1\n },\n {\n \"SequenceNumber\": 5,\n \"ParticipantId\": 352,\n \"FullName\": \"Newman, Jean \",\n \"EventId\": 934839,\n \"ExceptionTypeId\": 2,\n \"EventStartDate\": \"2024-03-18T01:15:00\",\n \"EventEndDate\": \"2024-03-18T01:30:00\",\n \"Duration\": 0.25,\n \"Location\": \"\",\n \"Description\": \"Off phone interval\",\n \"Locked\": null,\n \"AllDay\": false,\n \"Priority\": 100,\n \"IsConstrainedByWork\": true,\n \"EventTypeName\": \"Break\",\n \"EventTypeDescription\": \"Break\",\n \"EventTypePaid\": true,\n \"EventTypeAtWork\": true,\n \"EventTypeInQueue\": 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\"IsConstrainedByWork\": false,\n \"EventTypeName\": \"Work\",\n \"EventTypeDescription\": \"Auto generated work type\",\n \"EventTypePaid\": true,\n \"EventTypeAtWork\": true,\n \"EventTypeInQueue\": true,\n \"EventTypeApprovalRequired\": false,\n \"EventTypeAvailableForCallback\": true,\n \"EventTypeIsDefaultWorkType\": true,\n \"EventTypeIsQueueAdherence\": true,\n \"Color\": \"#0000ff\",\n \"EventCreateDate\": \"2024-02-01T09:00:13.693\",\n \"EventTimeZoneId\": 20,\n \"MembershipList\": \"Mosley, Kerry [Approved]\",\n \"IsPublished\": true,\n \"MemberCount\": 1,\n \"ReviewStatusId\": 1,\n \"ReviewStatusName\": \"Approved\",\n \"IsReviewable\": false,\n \"EventPatternTypeId\": 1,\n \"EventDuration\": 10.5,\n \"TimeZoneId\": 20,\n \"IsPublished1\": true,\n \"EventStartDOW\": 1\n },\n {\n \"SequenceNumber\": 7,\n \"ParticipantId\": 65,\n \"FullName\": \"Sanchez, Maria \",\n \"EventId\": 934160,\n \"ExceptionTypeId\": 1,\n \"EventStartDate\": \"2024-03-18T02:00:00\",\n 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\n","type":"text/plain"},"key":"restrictToOffSite","value":"false"},{"description":{"content":"REQUIRED: Timezone code in which to format the data. Expects integer value or null. Find TimezoneIDs with GET TimeZone.
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\"InQueue\": true,\n \"AtWork\": true,\n \"TotalCost\": 637.5,\n \"Duration\": \" 42:30\",\n \"PercentHours\": null\n },\n {\n \"SequenceNumber\": 2,\n \"ParticipantId\": 16578,\n \"ParticipantTypeId\": 2,\n \"FullName\": \"Customer Services Instance 1\",\n \"EventTypeName\": \"\",\n \"Total\": 42.5,\n \"SortSequencer\": 1,\n \"ExceptionTypeID\": null,\n \"ColorCode\": \"\",\n \"Paid\": null,\n \"InQueue\": null,\n \"AtWork\": null,\n \"TotalCost\": 637.5,\n \"Duration\": \" 42:30\",\n \"PercentHours\": 1.59\n },\n {\n \"SequenceNumber\": 1,\n \"ParticipantId\": 16587,\n \"ParticipantTypeId\": 2,\n \"FullName\": \"Customer Services Instance 10\",\n \"EventTypeName\": \"Work\",\n \"Total\": 42.5,\n \"SortSequencer\": 0,\n \"ExceptionTypeID\": 1,\n \"ColorCode\": \"#0000ff\",\n \"Paid\": true,\n \"InQueue\": true,\n \"AtWork\": true,\n \"TotalCost\": 637.5,\n \"Duration\": \" 42:30\",\n \"PercentHours\": null\n },\n {\n \"SequenceNumber\": 2,\n \"ParticipantId\": 16587,\n 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},\n {\n \"SequenceNumber\": 2,\n \"ParticipantId\": 16592,\n \"ParticipantTypeId\": 2,\n \"FullName\": \"Customer Services Instance 15\",\n \"EventTypeName\": \"\",\n \"Total\": 42.5,\n \"SortSequencer\": 1,\n \"ExceptionTypeID\": null,\n \"ColorCode\": \"\",\n \"Paid\": null,\n \"InQueue\": null,\n \"AtWork\": null,\n \"TotalCost\": 637.5,\n \"Duration\": \" 42:30\",\n \"PercentHours\": 1.59\n },\n {\n \"SequenceNumber\": 1,\n \"ParticipantId\": 16593,\n \"ParticipantTypeId\": 2,\n \"FullName\": \"Customer Services Instance 16\",\n \"EventTypeName\": \"Work\",\n \"Total\": 42.5,\n \"SortSequencer\": 0,\n \"ExceptionTypeID\": 1,\n \"ColorCode\": \"#0000ff\",\n \"Paid\": true,\n \"InQueue\": true,\n \"AtWork\": true,\n \"TotalCost\": 637.5,\n \"Duration\": \" 42:30\",\n \"PercentHours\": null\n },\n {\n \"SequenceNumber\": 2,\n \"ParticipantId\": 16593,\n \"ParticipantTypeId\": 2,\n \"FullName\": \"Customer Services Instance 16\",\n \"EventTypeName\": \"\",\n \"Total\": 42.5,\n \"SortSequencer\": 1,\n \"ExceptionTypeID\": null,\n \"ColorCode\": \"\",\n \"Paid\": null,\n \"InQueue\": null,\n \"AtWork\": null,\n \"TotalCost\": 637.5,\n \"Duration\": \" 42:30\",\n \"PercentHours\": 1.59\n },\n {\n \"SequenceNumber\": 1,\n \"ParticipantId\": 16594,\n \"ParticipantTypeId\": 2,\n \"FullName\": \"Customer Services Instance 17\",\n \"EventTypeName\": \"Work\",\n \"Total\": 42.5,\n \"SortSequencer\": 0,\n \"ExceptionTypeID\": 1,\n \"ColorCode\": \"#0000ff\",\n \"Paid\": true,\n \"InQueue\": true,\n \"AtWork\": true,\n \"TotalCost\": 637.5,\n \"Duration\": \" 42:30\",\n \"PercentHours\": null\n },\n {\n \"SequenceNumber\": 2,\n \"ParticipantId\": 16594,\n \"ParticipantTypeId\": 2,\n \"FullName\": \"Customer Services Instance 17\",\n \"EventTypeName\": \"\",\n \"Total\": 42.5,\n \"SortSequencer\": 1,\n \"ExceptionTypeID\": null,\n \"ColorCode\": \"\",\n \"Paid\": null,\n \"InQueue\": null,\n \"AtWork\": null,\n \"TotalCost\": 637.5,\n \"Duration\": \" 42:30\",\n \"PercentHours\": 1.59\n },\n {\n \"SequenceNumber\": 1,\n \"ParticipantId\": 16595,\n \"ParticipantTypeId\": 2,\n \"FullName\": \"Customer Services Instance 18\",\n \"EventTypeName\": \"Work\",\n \"Total\": 42.5,\n \"SortSequencer\": 0,\n \"ExceptionTypeID\": 1,\n \"ColorCode\": \"#0000ff\",\n \"Paid\": true,\n \"InQueue\": true,\n \"AtWork\": true,\n \"TotalCost\": 637.5,\n \"Duration\": \" 42:30\",\n \"PercentHours\": null\n },\n {\n \"SequenceNumber\": 2,\n \"ParticipantId\": 16595,\n \"ParticipantTypeId\": 2,\n \"FullName\": \"Customer Services Instance 18\",\n \"EventTypeName\": \"\",\n \"Total\": 42.5,\n \"SortSequencer\": 1,\n \"ExceptionTypeID\": null,\n \"ColorCode\": \"\",\n \"Paid\": null,\n \"InQueue\": null,\n \"AtWork\": null,\n \"TotalCost\": 637.5,\n \"Duration\": \" 42:30\",\n \"PercentHours\": 1.59\n },\n {\n \"SequenceNumber\": 1,\n \"ParticipantId\": 16596,\n \"ParticipantTypeId\": 2,\n \"FullName\": \"Customer Services Instance 19\",\n \"EventTypeName\": 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127.5,\n \"ColorCode\": null,\n \"InQueue\": null,\n \"AtWork\": null,\n \"Paid\": null,\n \"Duration\": \" 08:30\",\n \"PercentHours\": 0.32\n },\n {\n \"SequenceNumber\": 11,\n \"ParticipantId\": 16618,\n \"ParticipantTypeId\": 2,\n \"ScheduleDate\": null,\n \"EventTypeName\": null,\n \"ExceptionTypeID\": null,\n \"Total\": 42.5,\n \"FullName\": \"Multimedia agents Instance 9\",\n \"Cost\": 637.5,\n \"ColorCode\": null,\n \"InQueue\": null,\n \"AtWork\": null,\n \"Paid\": null,\n \"Duration\": \" 42:30\",\n \"PercentHours\": 1.59\n }\n ],\n \"SummaryByPaidAndEventType\": [\n {\n \"DataSet\": \"4\",\n \"SequenceNumber\": 1,\n \"Paid\": true,\n \"PayStatus\": \"Paid\",\n \"EventTypeName\": \"Work\",\n \"ExceptionTypeID\": 1,\n \"Total\": 2669,\n \"Cost\": 40035,\n \"ColorCode\": \"#0000ff\",\n \"InQueue\": true,\n \"AtWork\": true,\n \"Duration\": \" 2669:00\",\n \"PercentHours\": 100\n },\n {\n \"DataSet\": \"4\",\n \"SequenceNumber\": 2,\n \"Paid\": true,\n \"PayStatus\": \"Paid\",\n \"EventTypeName\": null,\n \"ExceptionTypeID\": null,\n \"Total\": 2669,\n \"Cost\": 40035,\n \"ColorCode\": null,\n \"InQueue\": null,\n \"AtWork\": null,\n \"Duration\": \" 2669:00\",\n \"PercentHours\": 100\n },\n {\n \"DataSet\": \"4\",\n \"SequenceNumber\": 1,\n \"Paid\": null,\n \"PayStatus\": \"Total\",\n \"EventTypeName\": null,\n \"ExceptionTypeID\": null,\n \"Total\": 2669,\n \"Cost\": 40035,\n \"ColorCode\": null,\n \"InQueue\": null,\n \"AtWork\": null,\n \"Duration\": \" 2669:00\",\n \"PercentHours\": 100\n }\n ],\n \"SummaryByInQueueAndEventType\": [\n {\n \"DataSet\": \"5\",\n \"SequenceNumber\": 1,\n \"InQueue\": true,\n \"QueueStatus\": \"In queue\",\n \"EventTypeName\": \"Work\",\n \"ExceptionTypeID\": 1,\n \"Total\": 2669,\n \"Cost\": 40035,\n \"PercentHours\": 100,\n \"ColorCode\": \"#0000ff\",\n \"Paid\": true,\n \"AtWork\": true,\n \"Duration\": \" 2669:00\"\n },\n {\n \"DataSet\": \"5\",\n \"SequenceNumber\": 2,\n \"InQueue\": true,\n \"QueueStatus\": \"In queue\",\n \"EventTypeName\": null,\n \"ExceptionTypeID\": null,\n \"Total\": 2669,\n \"Cost\": 40035,\n \"PercentHours\": 100,\n \"ColorCode\": null,\n \"Paid\": null,\n \"AtWork\": null,\n \"Duration\": \" 2669:00\"\n },\n {\n \"DataSet\": \"5\",\n \"SequenceNumber\": 1,\n \"InQueue\": null,\n \"QueueStatus\": \"Total\",\n \"EventTypeName\": null,\n \"ExceptionTypeID\": null,\n \"Total\": 2669,\n \"Cost\": 40035,\n \"PercentHours\": 100,\n \"ColorCode\": null,\n \"Paid\": null,\n \"AtWork\": null,\n \"Duration\": \" 2669:00\"\n }\n ],\n \"SummaryByAtWorkAndEventType\": [\n {\n \"RecordSet\": \"6\",\n \"SequenceNumber\": 1,\n \"AtWork\": true,\n \"WorkStatus\": \"At work\",\n \"EventTypeName\": \"Work\",\n \"ExceptionTypeID\": 1,\n \"Total\": 2669,\n \"Cost\": 40035,\n \"PercentHours\": 100,\n \"ColorCode\": \"#0000ff\",\n \"Paid\": true,\n \"InQueue\": true,\n \"Duration\": \" 2669:00\"\n },\n {\n \"RecordSet\": \"6\",\n \"SequenceNumber\": 2,\n \"AtWork\": true,\n \"WorkStatus\": \"At work\",\n \"EventTypeName\": null,\n \"ExceptionTypeID\": null,\n \"Total\": 2669,\n \"Cost\": 40035,\n \"PercentHours\": 100,\n \"ColorCode\": null,\n \"Paid\": null,\n \"InQueue\": null,\n \"Duration\": \" 2669:00\"\n },\n {\n \"RecordSet\": \"6\",\n \"SequenceNumber\": 1,\n \"AtWork\": null,\n \"WorkStatus\": \"Total\",\n \"EventTypeName\": null,\n \"ExceptionTypeID\": null,\n \"Total\": 2669,\n \"Cost\": 40035,\n \"PercentHours\": 100,\n \"ColorCode\": null,\n \"Paid\": null,\n \"InQueue\": null,\n \"Duration\": \" 2669:00\"\n }\n ],\n \"SummaryByScheduleDateAndEventType\": [\n {\n \"DataSet\": \"7\",\n \"SequenceNumber\": 1,\n \"ScheduleDate\": \"2024-12-09T00:00:00\",\n \"EventTypeName\": \"Work\",\n \"ExceptionTypeID\": 1,\n \"Total\": 442,\n \"Cost\": 6630,\n \"PercentHours\": 16.56,\n \"ColorCode\": \"#0000ff\",\n \"AtWork\": true,\n \"Paid\": true,\n \"InQueue\": true,\n \"Duration\": \" 442:00\"\n },\n {\n \"DataSet\": \"7\",\n \"SequenceNumber\": 2,\n \"ScheduleDate\": \"2024-12-09T00:00:00\",\n \"EventTypeName\": null,\n \"ExceptionTypeID\": null,\n \"Total\": 442,\n \"Cost\": 6630,\n \"PercentHours\": 16.56,\n \"ColorCode\": null,\n \"AtWork\": null,\n \"Paid\": null,\n \"InQueue\": null,\n \"Duration\": \" 442:00\"\n },\n {\n \"DataSet\": \"7\",\n \"SequenceNumber\": 1,\n \"ScheduleDate\": \"2024-12-10T00:00:00\",\n \"EventTypeName\": \"Work\",\n \"ExceptionTypeID\": 1,\n \"Total\": 467.5,\n \"Cost\": 7012.5,\n \"PercentHours\": 17.52,\n \"ColorCode\": \"#0000ff\",\n \"AtWork\": true,\n \"Paid\": true,\n \"InQueue\": true,\n \"Duration\": \" 467:30\"\n },\n {\n \"DataSet\": \"7\",\n \"SequenceNumber\": 2,\n \"ScheduleDate\": \"2024-12-10T00:00:00\",\n \"EventTypeName\": null,\n \"ExceptionTypeID\": null,\n \"Total\": 467.5,\n \"Cost\": 7012.5,\n \"PercentHours\": 17.52,\n \"ColorCode\": null,\n \"AtWork\": null,\n \"Paid\": null,\n \"InQueue\": null,\n \"Duration\": \" 467:30\"\n },\n {\n \"DataSet\": \"7\",\n \"SequenceNumber\": 1,\n \"ScheduleDate\": \"2024-12-11T00:00:00\",\n \"EventTypeName\": \"Work\",\n \"ExceptionTypeID\": 1,\n \"Total\": 544,\n \"Cost\": 8160,\n \"PercentHours\": 20.38,\n \"ColorCode\": \"#0000ff\",\n \"AtWork\": true,\n \"Paid\": true,\n \"InQueue\": true,\n \"Duration\": \" 544:00\"\n },\n {\n \"DataSet\": \"7\",\n \"SequenceNumber\": 2,\n \"ScheduleDate\": \"2024-12-11T00:00:00\",\n \"EventTypeName\": null,\n \"ExceptionTypeID\": null,\n \"Total\": 544,\n \"Cost\": 8160,\n \"PercentHours\": 20.38,\n \"ColorCode\": null,\n \"AtWork\": null,\n \"Paid\": null,\n \"InQueue\": null,\n \"Duration\": \" 544:00\"\n },\n {\n \"DataSet\": \"7\",\n \"SequenceNumber\": 1,\n \"ScheduleDate\": \"2024-12-12T00:00:00\",\n \"EventTypeName\": \"Work\",\n \"ExceptionTypeID\": 1,\n \"Total\": 544,\n \"Cost\": 8160,\n \"PercentHours\": 20.38,\n \"ColorCode\": \"#0000ff\",\n \"AtWork\": true,\n \"Paid\": true,\n \"InQueue\": true,\n \"Duration\": \" 544:00\"\n },\n {\n \"DataSet\": \"7\",\n \"SequenceNumber\": 2,\n \"ScheduleDate\": \"2024-12-12T00:00:00\",\n \"EventTypeName\": null,\n \"ExceptionTypeID\": null,\n \"Total\": 544,\n \"Cost\": 8160,\n \"PercentHours\": 20.38,\n \"ColorCode\": null,\n \"AtWork\": null,\n \"Paid\": null,\n \"InQueue\": null,\n \"Duration\": \" 544:00\"\n },\n {\n \"DataSet\": \"7\",\n \"SequenceNumber\": 1,\n \"ScheduleDate\": \"2024-12-13T00:00:00\",\n \"EventTypeName\": \"Work\",\n \"ExceptionTypeID\": 1,\n \"Total\": 323,\n \"Cost\": 4845,\n \"PercentHours\": 12.1,\n \"ColorCode\": \"#0000ff\",\n \"AtWork\": true,\n \"Paid\": true,\n \"InQueue\": true,\n \"Duration\": \" 323:00\"\n },\n {\n \"DataSet\": \"7\",\n \"SequenceNumber\": 2,\n \"ScheduleDate\": \"2024-12-13T00:00:00\",\n \"EventTypeName\": null,\n \"ExceptionTypeID\": null,\n \"Total\": 323,\n \"Cost\": 4845,\n \"PercentHours\": 12.1,\n \"ColorCode\": null,\n \"AtWork\": null,\n \"Paid\": null,\n \"InQueue\": null,\n \"Duration\": \" 323:00\"\n },\n {\n \"DataSet\": \"7\",\n \"SequenceNumber\": 1,\n \"ScheduleDate\": \"2024-12-14T00:00:00\",\n \"EventTypeName\": \"Work\",\n \"ExceptionTypeID\": 1,\n \"Total\": 178.5,\n \"Cost\": 2677.5,\n \"PercentHours\": 6.69,\n \"ColorCode\": \"#0000ff\",\n \"AtWork\": true,\n \"Paid\": true,\n \"InQueue\": true,\n \"Duration\": \" 178:30\"\n },\n {\n \"DataSet\": \"7\",\n \"SequenceNumber\": 2,\n \"ScheduleDate\": \"2024-12-14T00:00:00\",\n \"EventTypeName\": null,\n \"ExceptionTypeID\": null,\n \"Total\": 178.5,\n \"Cost\": 2677.5,\n \"PercentHours\": 6.69,\n \"ColorCode\": null,\n \"AtWork\": null,\n \"Paid\": null,\n \"InQueue\": null,\n \"Duration\": \" 178:30\"\n },\n {\n \"DataSet\": \"7\",\n \"SequenceNumber\": 1,\n \"ScheduleDate\": \"2024-12-15T00:00:00\",\n \"EventTypeName\": \"Work\",\n \"ExceptionTypeID\": 1,\n \"Total\": 170,\n \"Cost\": 2550,\n \"PercentHours\": 6.37,\n \"ColorCode\": \"#0000ff\",\n \"AtWork\": true,\n \"Paid\": true,\n \"InQueue\": true,\n \"Duration\": \" 170:00\"\n },\n {\n \"DataSet\": \"7\",\n \"SequenceNumber\": 2,\n \"ScheduleDate\": \"2024-12-15T00:00:00\",\n \"EventTypeName\": null,\n \"ExceptionTypeID\": null,\n \"Total\": 170,\n \"Cost\": 2550,\n \"PercentHours\": 6.37,\n \"ColorCode\": null,\n \"AtWork\": null,\n \"Paid\": null,\n \"InQueue\": null,\n \"Duration\": \" 170:00\"\n },\n {\n \"DataSet\": \"7\",\n \"SequenceNumber\": 1,\n \"ScheduleDate\": null,\n \"EventTypeName\": null,\n \"ExceptionTypeID\": null,\n \"Total\": 2669,\n \"Cost\": 40035,\n \"PercentHours\": 100,\n \"ColorCode\": null,\n \"AtWork\": null,\n \"Paid\": null,\n \"InQueue\": null,\n \"Duration\": \" 2669:00\"\n }\n ],\n \"SummaryByEventTypeAndPerson\": [\n {\n \"DataSet\": \"8\",\n \"SequenceNumber\": 1,\n \"EventTypeName\": \"Work\",\n \"ExceptionTypeID\": 1,\n \"ParticipantId\": 16578,\n \"ParticipantTypeId\": 2,\n \"Total\": 42.5,\n \"Cost\": 637.5,\n \"FullName\": \"Customer Services Instance 1\",\n \"PercentHours\": 1.59,\n \"ColorCode\": \"#0000ff\",\n \"AtWork\": true,\n \"Paid\": true,\n \"InQueue\": true,\n \"Duration\": \" 42:30\"\n },\n {\n \"DataSet\": \"8\",\n \"SequenceNumber\": 2,\n \"EventTypeName\": \"Work\",\n \"ExceptionTypeID\": 1,\n \"ParticipantId\": 16587,\n \"ParticipantTypeId\": 2,\n \"Total\": 42.5,\n \"Cost\": 637.5,\n \"FullName\": \"Customer Services Instance 10\",\n \"PercentHours\": 1.59,\n \"ColorCode\": \"#0000ff\",\n \"AtWork\": true,\n \"Paid\": true,\n \"InQueue\": true,\n \"Duration\": \" 42:30\"\n },\n {\n \"DataSet\": \"8\",\n \"SequenceNumber\": 3,\n \"EventTypeName\": \"Work\",\n \"ExceptionTypeID\": 1,\n \"ParticipantId\": 16588,\n \"ParticipantTypeId\": 2,\n \"Total\": 42.5,\n \"Cost\": 637.5,\n \"FullName\": \"Customer Services Instance 11\",\n \"PercentHours\": 1.59,\n \"ColorCode\": \"#0000ff\",\n \"AtWork\": true,\n \"Paid\": true,\n \"InQueue\": true,\n \"Duration\": \" 42:30\"\n },\n {\n \"DataSet\": \"8\",\n \"SequenceNumber\": 4,\n \"EventTypeName\": \"Work\",\n \"ExceptionTypeID\": 1,\n \"ParticipantId\": 16589,\n \"ParticipantTypeId\": 2,\n \"Total\": 42.5,\n \"Cost\": 637.5,\n \"FullName\": \"Customer Services Instance 12\",\n \"PercentHours\": 1.59,\n \"ColorCode\": \"#0000ff\",\n \"AtWork\": true,\n \"Paid\": true,\n \"InQueue\": true,\n \"Duration\": \" 42:30\"\n },\n {\n \"DataSet\": \"8\",\n \"SequenceNumber\": 5,\n \"EventTypeName\": \"Work\",\n \"ExceptionTypeID\": 1,\n \"ParticipantId\": 16590,\n \"ParticipantTypeId\": 2,\n \"Total\": 42.5,\n \"Cost\": 637.5,\n \"FullName\": \"Customer Services Instance 13\",\n \"PercentHours\": 1.59,\n \"ColorCode\": \"#0000ff\",\n \"AtWork\": true,\n \"Paid\": true,\n \"InQueue\": true,\n \"Duration\": \" 42:30\"\n },\n {\n \"DataSet\": \"8\",\n \"SequenceNumber\": 6,\n \"EventTypeName\": \"Work\",\n \"ExceptionTypeID\": 1,\n \"ParticipantId\": 16591,\n \"ParticipantTypeId\": 2,\n \"Total\": 42.5,\n \"Cost\": 637.5,\n \"FullName\": \"Customer Services Instance 14\",\n \"PercentHours\": 1.59,\n \"ColorCode\": \"#0000ff\",\n \"AtWork\": true,\n \"Paid\": true,\n \"InQueue\": true,\n \"Duration\": \" 42:30\"\n },\n {\n \"DataSet\": \"8\",\n \"SequenceNumber\": 7,\n \"EventTypeName\": \"Work\",\n \"ExceptionTypeID\": 1,\n \"ParticipantId\": 16592,\n \"ParticipantTypeId\": 2,\n \"Total\": 42.5,\n \"Cost\": 637.5,\n \"FullName\": \"Customer Services Instance 15\",\n \"PercentHours\": 1.59,\n \"ColorCode\": \"#0000ff\",\n \"AtWork\": true,\n \"Paid\": true,\n \"InQueue\": true,\n \"Duration\": \" 42:30\"\n },\n {\n \"DataSet\": \"8\",\n \"SequenceNumber\": 8,\n \"EventTypeName\": \"Work\",\n \"ExceptionTypeID\": 1,\n \"ParticipantId\": 16593,\n \"ParticipantTypeId\": 2,\n \"Total\": 42.5,\n \"Cost\": 637.5,\n \"FullName\": \"Customer Services Instance 16\",\n \"PercentHours\": 1.59,\n \"ColorCode\": \"#0000ff\",\n \"AtWork\": true,\n \"Paid\": true,\n \"InQueue\": true,\n \"Duration\": \" 42:30\"\n },\n {\n \"DataSet\": \"8\",\n \"SequenceNumber\": 9,\n \"EventTypeName\": \"Work\",\n \"ExceptionTypeID\": 1,\n \"ParticipantId\": 16594,\n \"ParticipantTypeId\": 2,\n \"Total\": 42.5,\n \"Cost\": 637.5,\n \"FullName\": \"Customer Services Instance 17\",\n \"PercentHours\": 1.59,\n \"ColorCode\": \"#0000ff\",\n \"AtWork\": true,\n \"Paid\": true,\n \"InQueue\": true,\n \"Duration\": \" 42:30\"\n },\n {\n \"DataSet\": \"8\",\n \"SequenceNumber\": 10,\n \"EventTypeName\": \"Work\",\n \"ExceptionTypeID\": 1,\n \"ParticipantId\": 16595,\n \"ParticipantTypeId\": 2,\n \"Total\": 42.5,\n \"Cost\": 637.5,\n \"FullName\": \"Customer Services Instance 18\",\n \"PercentHours\": 1.59,\n \"ColorCode\": \"#0000ff\",\n \"AtWork\": true,\n \"Paid\": true,\n \"InQueue\": true,\n \"Duration\": \" 42:30\"\n },\n {\n \"DataSet\": \"8\",\n \"SequenceNumber\": 11,\n \"EventTypeName\": \"Work\",\n \"ExceptionTypeID\": 1,\n \"ParticipantId\": 16596,\n \"ParticipantTypeId\": 2,\n \"Total\": 42.5,\n \"Cost\": 637.5,\n \"FullName\": \"Customer Services Instance 19\",\n \"PercentHours\": 1.59,\n \"ColorCode\": \"#0000ff\",\n \"AtWork\": true,\n \"Paid\": true,\n \"InQueue\": true,\n \"Duration\": \" 42:30\"\n },\n {\n \"DataSet\": \"8\",\n \"SequenceNumber\": 12,\n \"EventTypeName\": \"Work\",\n \"ExceptionTypeID\": 1,\n \"ParticipantId\": 16579,\n \"ParticipantTypeId\": 2,\n \"Total\": 42.5,\n \"Cost\": 637.5,\n \"FullName\": \"Customer Services Instance 2\",\n \"PercentHours\": 1.59,\n \"ColorCode\": \"#0000ff\",\n \"AtWork\": true,\n \"Paid\": true,\n \"InQueue\": true,\n \"Duration\": \" 42:30\"\n },\n {\n \"DataSet\": \"8\",\n \"SequenceNumber\": 13,\n \"EventTypeName\": \"Work\",\n \"ExceptionTypeID\": 1,\n \"ParticipantId\": 16597,\n \"ParticipantTypeId\": 2,\n \"Total\": 42.5,\n \"Cost\": 637.5,\n \"FullName\": \"Customer Services Instance 20\",\n \"PercentHours\": 1.59,\n \"ColorCode\": \"#0000ff\",\n \"AtWork\": true,\n \"Paid\": true,\n \"InQueue\": true,\n \"Duration\": \" 42:30\"\n },\n {\n \"DataSet\": \"8\",\n \"SequenceNumber\": 14,\n \"EventTypeName\": \"Work\",\n \"ExceptionTypeID\": 1,\n \"ParticipantId\": 16598,\n \"ParticipantTypeId\": 2,\n \"Total\": 42.5,\n \"Cost\": 637.5,\n \"FullName\": \"Customer Services Instance 21\",\n \"PercentHours\": 1.59,\n \"ColorCode\": \"#0000ff\",\n \"AtWork\": true,\n \"Paid\": true,\n \"InQueue\": true,\n \"Duration\": \" 42:30\"\n },\n {\n \"DataSet\": \"8\",\n \"SequenceNumber\": 15,\n \"EventTypeName\": \"Work\",\n \"ExceptionTypeID\": 1,\n \"ParticipantId\": 16599,\n \"ParticipantTypeId\": 2,\n \"Total\": 42.5,\n \"Cost\": 637.5,\n \"FullName\": \"Customer Services Instance 22\",\n \"PercentHours\": 1.59,\n \"ColorCode\": \"#0000ff\",\n \"AtWork\": true,\n \"Paid\": true,\n \"InQueue\": true,\n \"Duration\": \" 42:30\"\n },\n {\n \"DataSet\": \"8\",\n \"SequenceNumber\": 16,\n \"EventTypeName\": \"Work\",\n \"ExceptionTypeID\": 1,\n \"ParticipantId\": 16600,\n \"ParticipantTypeId\": 2,\n \"Total\": 42.5,\n \"Cost\": 637.5,\n \"FullName\": \"Customer Services Instance 23\",\n \"PercentHours\": 1.59,\n \"ColorCode\": \"#0000ff\",\n \"AtWork\": true,\n \"Paid\": true,\n \"InQueue\": true,\n \"Duration\": \" 42:30\"\n },\n {\n \"DataSet\": \"8\",\n \"SequenceNumber\": 17,\n \"EventTypeName\": \"Work\",\n \"ExceptionTypeID\": 1,\n \"ParticipantId\": 16601,\n \"ParticipantTypeId\": 2,\n \"Total\": 42.5,\n \"Cost\": 637.5,\n \"FullName\": \"Customer Services Instance 24\",\n \"PercentHours\": 1.59,\n \"ColorCode\": \"#0000ff\",\n \"AtWork\": true,\n \"Paid\": true,\n \"InQueue\": true,\n \"Duration\": \" 42:30\"\n },\n {\n \"DataSet\": \"8\",\n \"SequenceNumber\": 18,\n \"EventTypeName\": \"Work\",\n \"ExceptionTypeID\": 1,\n \"ParticipantId\": 16602,\n \"ParticipantTypeId\": 2,\n \"Total\": 42.5,\n \"Cost\": 637.5,\n \"FullName\": \"Customer Services Instance 25\",\n \"PercentHours\": 1.59,\n \"ColorCode\": \"#0000ff\",\n \"AtWork\": true,\n \"Paid\": true,\n \"InQueue\": true,\n \"Duration\": \" 42:30\"\n },\n {\n \"DataSet\": \"8\",\n \"SequenceNumber\": 19,\n \"EventTypeName\": \"Work\",\n \"ExceptionTypeID\": 1,\n \"ParticipantId\": 16603,\n \"ParticipantTypeId\": 2,\n \"Total\": 42.5,\n \"Cost\": 637.5,\n \"FullName\": \"Customer Services Instance 26\",\n \"PercentHours\": 1.59,\n \"ColorCode\": \"#0000ff\",\n \"AtWork\": true,\n \"Paid\": true,\n \"InQueue\": true,\n \"Duration\": \" 42:30\"\n },\n {\n \"DataSet\": \"8\",\n \"SequenceNumber\": 20,\n \"EventTypeName\": \"Work\",\n \"ExceptionTypeID\": 1,\n \"ParticipantId\": 16604,\n \"ParticipantTypeId\": 2,\n \"Total\": 42.5,\n \"Cost\": 637.5,\n \"FullName\": \"Customer Services Instance 27\",\n \"PercentHours\": 1.59,\n \"ColorCode\": \"#0000ff\",\n \"AtWork\": true,\n \"Paid\": true,\n \"InQueue\": true,\n \"Duration\": \" 42:30\"\n },\n {\n \"DataSet\": \"8\",\n \"SequenceNumber\": 21,\n \"EventTypeName\": \"Work\",\n \"ExceptionTypeID\": 1,\n \"ParticipantId\": 16605,\n \"ParticipantTypeId\": 2,\n \"Total\": 42.5,\n \"Cost\": 637.5,\n \"FullName\": \"Customer Services Instance 28\",\n \"PercentHours\": 1.59,\n \"ColorCode\": \"#0000ff\",\n \"AtWork\": true,\n \"Paid\": true,\n \"InQueue\": true,\n \"Duration\": \" 42:30\"\n },\n {\n \"DataSet\": \"8\",\n \"SequenceNumber\": 22,\n \"EventTypeName\": \"Work\",\n \"ExceptionTypeID\": 1,\n \"ParticipantId\": 16606,\n \"ParticipantTypeId\": 2,\n \"Total\": 42.5,\n \"Cost\": 637.5,\n \"FullName\": \"Customer Services Instance 29\",\n \"PercentHours\": 1.59,\n \"ColorCode\": \"#0000ff\",\n \"AtWork\": true,\n \"Paid\": true,\n \"InQueue\": true,\n \"Duration\": \" 42:30\"\n },\n {\n \"DataSet\": \"8\",\n \"SequenceNumber\": 23,\n \"EventTypeName\": \"Work\",\n \"ExceptionTypeID\": 1,\n \"ParticipantId\": 16580,\n \"ParticipantTypeId\": 2,\n \"Total\": 42.5,\n \"Cost\": 637.5,\n \"FullName\": \"Customer Services Instance 3\",\n \"PercentHours\": 1.59,\n \"ColorCode\": \"#0000ff\",\n \"AtWork\": true,\n \"Paid\": true,\n \"InQueue\": true,\n \"Duration\": \" 42:30\"\n },\n {\n \"DataSet\": \"8\",\n \"SequenceNumber\": 24,\n \"EventTypeName\": \"Work\",\n \"ExceptionTypeID\": 1,\n \"ParticipantId\": 16607,\n \"ParticipantTypeId\": 2,\n \"Total\": 42.5,\n \"Cost\": 637.5,\n \"FullName\": \"Customer Services Instance 30\",\n \"PercentHours\": 1.59,\n \"ColorCode\": \"#0000ff\",\n \"AtWork\": true,\n \"Paid\": true,\n \"InQueue\": true,\n \"Duration\": \" 42:30\"\n },\n {\n \"DataSet\": \"8\",\n \"SequenceNumber\": 25,\n \"EventTypeName\": \"Work\",\n \"ExceptionTypeID\": 1,\n \"ParticipantId\": 16608,\n \"ParticipantTypeId\": 2,\n \"Total\": 34,\n \"Cost\": 510,\n \"FullName\": \"Customer Services Instance 31\",\n \"PercentHours\": 1.27,\n \"ColorCode\": \"#0000ff\",\n \"AtWork\": true,\n \"Paid\": true,\n \"InQueue\": true,\n \"Duration\": \" 34:00\"\n },\n {\n \"DataSet\": \"8\",\n \"SequenceNumber\": 26,\n \"EventTypeName\": \"Work\",\n \"ExceptionTypeID\": 1,\n \"ParticipantId\": 16609,\n \"ParticipantTypeId\": 2,\n \"Total\": 42.5,\n \"Cost\": 637.5,\n \"FullName\": \"Customer Services Instance 32\",\n \"PercentHours\": 1.59,\n \"ColorCode\": \"#0000ff\",\n \"AtWork\": true,\n \"Paid\": true,\n \"InQueue\": true,\n \"Duration\": \" 42:30\"\n },\n {\n \"DataSet\": \"8\",\n \"SequenceNumber\": 27,\n \"EventTypeName\": \"Work\",\n \"ExceptionTypeID\": 1,\n \"ParticipantId\": 16581,\n \"ParticipantTypeId\": 2,\n \"Total\": 42.5,\n \"Cost\": 637.5,\n \"FullName\": \"Customer Services Instance 4\",\n \"PercentHours\": 1.59,\n \"ColorCode\": \"#0000ff\",\n \"AtWork\": true,\n \"Paid\": true,\n \"InQueue\": true,\n \"Duration\": \" 42:30\"\n },\n {\n \"DataSet\": \"8\",\n \"SequenceNumber\": 28,\n \"EventTypeName\": \"Work\",\n \"ExceptionTypeID\": 1,\n \"ParticipantId\": 16582,\n \"ParticipantTypeId\": 2,\n \"Total\": 42.5,\n \"Cost\": 637.5,\n \"FullName\": \"Customer Services Instance 5\",\n \"PercentHours\": 1.59,\n \"ColorCode\": \"#0000ff\",\n \"AtWork\": true,\n \"Paid\": true,\n \"InQueue\": true,\n \"Duration\": \" 42:30\"\n },\n {\n \"DataSet\": \"8\",\n \"SequenceNumber\": 29,\n \"EventTypeName\": \"Work\",\n \"ExceptionTypeID\": 1,\n \"ParticipantId\": 16583,\n \"ParticipantTypeId\": 2,\n \"Total\": 42.5,\n \"Cost\": 637.5,\n \"FullName\": \"Customer Services Instance 6\",\n \"PercentHours\": 1.59,\n \"ColorCode\": \"#0000ff\",\n \"AtWork\": true,\n \"Paid\": true,\n \"InQueue\": true,\n \"Duration\": \" 42:30\"\n },\n {\n \"DataSet\": \"8\",\n \"SequenceNumber\": 30,\n \"EventTypeName\": \"Work\",\n \"ExceptionTypeID\": 1,\n \"ParticipantId\": 16584,\n \"ParticipantTypeId\": 2,\n \"Total\": 42.5,\n \"Cost\": 637.5,\n \"FullName\": \"Customer Services Instance 7\",\n \"PercentHours\": 1.59,\n \"ColorCode\": \"#0000ff\",\n \"AtWork\": true,\n \"Paid\": true,\n \"InQueue\": true,\n \"Duration\": \" 42:30\"\n },\n {\n \"DataSet\": \"8\",\n \"SequenceNumber\": 31,\n \"EventTypeName\": \"Work\",\n \"ExceptionTypeID\": 1,\n \"ParticipantId\": 16585,\n \"ParticipantTypeId\": 2,\n \"Total\": 42.5,\n \"Cost\": 637.5,\n \"FullName\": \"Customer Services Instance 8\",\n \"PercentHours\": 1.59,\n \"ColorCode\": \"#0000ff\",\n \"AtWork\": true,\n \"Paid\": true,\n \"InQueue\": true,\n \"Duration\": \" 42:30\"\n },\n {\n \"DataSet\": \"8\",\n \"SequenceNumber\": 32,\n \"EventTypeName\": \"Work\",\n \"ExceptionTypeID\": 1,\n \"ParticipantId\": 16586,\n \"ParticipantTypeId\": 2,\n \"Total\": 42.5,\n \"Cost\": 637.5,\n \"FullName\": \"Customer Services Instance 9\",\n \"PercentHours\": 1.59,\n \"ColorCode\": \"#0000ff\",\n \"AtWork\": true,\n \"Paid\": true,\n \"InQueue\": true,\n \"Duration\": \" 42:30\"\n },\n {\n \"DataSet\": \"8\",\n \"SequenceNumber\": 33,\n \"EventTypeName\": \"Work\",\n \"ExceptionTypeID\": 1,\n \"ParticipantId\": 16610,\n \"ParticipantTypeId\": 2,\n \"Total\": 42.5,\n \"Cost\": 637.5,\n \"FullName\": \"Multimedia agents Instance 1\",\n \"PercentHours\": 1.59,\n \"ColorCode\": \"#0000ff\",\n \"AtWork\": true,\n \"Paid\": true,\n \"InQueue\": true,\n \"Duration\": \" 42:30\"\n },\n {\n \"DataSet\": \"8\",\n \"SequenceNumber\": 34,\n \"EventTypeName\": \"Work\",\n \"ExceptionTypeID\": 1,\n \"ParticipantId\": 16619,\n \"ParticipantTypeId\": 2,\n \"Total\": 42.5,\n \"Cost\": 637.5,\n \"FullName\": \"Multimedia agents Instance 10\",\n \"PercentHours\": 1.59,\n \"ColorCode\": \"#0000ff\",\n \"AtWork\": true,\n \"Paid\": true,\n \"InQueue\": true,\n \"Duration\": \" 42:30\"\n },\n {\n \"DataSet\": \"8\",\n \"SequenceNumber\": 35,\n \"EventTypeName\": \"Work\",\n \"ExceptionTypeID\": 1,\n \"ParticipantId\": 16620,\n \"ParticipantTypeId\": 2,\n \"Total\": 34,\n \"Cost\": 510,\n \"FullName\": \"Multimedia agents Instance 11\",\n \"PercentHours\": 1.27,\n \"ColorCode\": \"#0000ff\",\n \"AtWork\": true,\n \"Paid\": true,\n \"InQueue\": true,\n \"Duration\": \" 34:00\"\n },\n {\n \"DataSet\": \"8\",\n \"SequenceNumber\": 36,\n \"EventTypeName\": \"Work\",\n \"ExceptionTypeID\": 1,\n \"ParticipantId\": 16621,\n \"ParticipantTypeId\": 2,\n \"Total\": 42.5,\n \"Cost\": 637.5,\n \"FullName\": \"Multimedia agents Instance 12\",\n \"PercentHours\": 1.59,\n \"ColorCode\": \"#0000ff\",\n \"AtWork\": true,\n \"Paid\": true,\n \"InQueue\": true,\n \"Duration\": \" 42:30\"\n },\n {\n \"DataSet\": \"8\",\n \"SequenceNumber\": 37,\n \"EventTypeName\": \"Work\",\n \"ExceptionTypeID\": 1,\n \"ParticipantId\": 16622,\n \"ParticipantTypeId\": 2,\n \"Total\": 42.5,\n \"Cost\": 637.5,\n \"FullName\": \"Multimedia agents Instance 13\",\n \"PercentHours\": 1.59,\n \"ColorCode\": \"#0000ff\",\n \"AtWork\": true,\n \"Paid\": true,\n \"InQueue\": true,\n \"Duration\": \" 42:30\"\n },\n {\n \"DataSet\": \"8\",\n \"SequenceNumber\": 38,\n \"EventTypeName\": \"Work\",\n \"ExceptionTypeID\": 1,\n \"ParticipantId\": 16623,\n \"ParticipantTypeId\": 2,\n \"Total\": 42.5,\n \"Cost\": 637.5,\n \"FullName\": \"Multimedia agents Instance 14\",\n \"PercentHours\": 1.59,\n \"ColorCode\": \"#0000ff\",\n \"AtWork\": true,\n \"Paid\": true,\n \"InQueue\": true,\n \"Duration\": \" 42:30\"\n },\n {\n \"DataSet\": \"8\",\n \"SequenceNumber\": 39,\n \"EventTypeName\": \"Work\",\n \"ExceptionTypeID\": 1,\n \"ParticipantId\": 16624,\n \"ParticipantTypeId\": 2,\n \"Total\": 34,\n \"Cost\": 510,\n \"FullName\": \"Multimedia agents Instance 15\",\n \"PercentHours\": 1.27,\n \"ColorCode\": \"#0000ff\",\n \"AtWork\": true,\n \"Paid\": true,\n \"InQueue\": true,\n \"Duration\": \" 34:00\"\n },\n {\n \"DataSet\": \"8\",\n \"SequenceNumber\": 40,\n \"EventTypeName\": \"Work\",\n \"ExceptionTypeID\": 1,\n \"ParticipantId\": 16625,\n \"ParticipantTypeId\": 2,\n \"Total\": 34,\n \"Cost\": 510,\n \"FullName\": \"Multimedia agents Instance 16\",\n \"PercentHours\": 1.27,\n \"ColorCode\": \"#0000ff\",\n \"AtWork\": true,\n \"Paid\": true,\n \"InQueue\": true,\n \"Duration\": \" 34:00\"\n },\n {\n \"DataSet\": \"8\",\n \"SequenceNumber\": 41,\n \"EventTypeName\": \"Work\",\n \"ExceptionTypeID\": 1,\n \"ParticipantId\": 16626,\n \"ParticipantTypeId\": 2,\n \"Total\": 42.5,\n \"Cost\": 637.5,\n \"FullName\": \"Multimedia agents Instance 17\",\n \"PercentHours\": 1.59,\n \"ColorCode\": \"#0000ff\",\n \"AtWork\": true,\n \"Paid\": true,\n \"InQueue\": true,\n \"Duration\": \" 42:30\"\n },\n {\n \"DataSet\": \"8\",\n \"SequenceNumber\": 42,\n \"EventTypeName\": \"Work\",\n \"ExceptionTypeID\": 1,\n \"ParticipantId\": 16627,\n \"ParticipantTypeId\": 2,\n \"Total\": 42.5,\n \"Cost\": 637.5,\n \"FullName\": \"Multimedia agents Instance 18\",\n \"PercentHours\": 1.59,\n \"ColorCode\": \"#0000ff\",\n \"AtWork\": true,\n \"Paid\": true,\n \"InQueue\": true,\n \"Duration\": \" 42:30\"\n },\n {\n \"DataSet\": \"8\",\n \"SequenceNumber\": 43,\n \"EventTypeName\": \"Work\",\n \"ExceptionTypeID\": 1,\n \"ParticipantId\": 16628,\n \"ParticipantTypeId\": 2,\n \"Total\": 42.5,\n \"Cost\": 637.5,\n \"FullName\": \"Multimedia agents Instance 19\",\n \"PercentHours\": 1.59,\n \"ColorCode\": \"#0000ff\",\n \"AtWork\": true,\n \"Paid\": true,\n \"InQueue\": true,\n \"Duration\": \" 42:30\"\n },\n {\n \"DataSet\": \"8\",\n \"SequenceNumber\": 44,\n \"EventTypeName\": \"Work\",\n \"ExceptionTypeID\": 1,\n \"ParticipantId\": 16611,\n \"ParticipantTypeId\": 2,\n \"Total\": 42.5,\n \"Cost\": 637.5,\n \"FullName\": \"Multimedia agents Instance 2\",\n \"PercentHours\": 1.59,\n \"ColorCode\": \"#0000ff\",\n \"AtWork\": true,\n \"Paid\": true,\n \"InQueue\": true,\n \"Duration\": \" 42:30\"\n },\n {\n \"DataSet\": \"8\",\n \"SequenceNumber\": 45,\n \"EventTypeName\": \"Work\",\n \"ExceptionTypeID\": 1,\n \"ParticipantId\": 16629,\n \"ParticipantTypeId\": 2,\n \"Total\": 42.5,\n \"Cost\": 637.5,\n \"FullName\": \"Multimedia agents Instance 20\",\n \"PercentHours\": 1.59,\n \"ColorCode\": \"#0000ff\",\n \"AtWork\": true,\n \"Paid\": true,\n \"InQueue\": true,\n \"Duration\": \" 42:30\"\n },\n {\n \"DataSet\": \"8\",\n \"SequenceNumber\": 46,\n \"EventTypeName\": \"Work\",\n \"ExceptionTypeID\": 1,\n \"ParticipantId\": 16630,\n \"ParticipantTypeId\": 2,\n \"Total\": 42.5,\n \"Cost\": 637.5,\n \"FullName\": \"Multimedia agents Instance 21\",\n \"PercentHours\": 1.59,\n \"ColorCode\": \"#0000ff\",\n \"AtWork\": true,\n \"Paid\": true,\n \"InQueue\": true,\n \"Duration\": \" 42:30\"\n },\n {\n \"DataSet\": \"8\",\n \"SequenceNumber\": 47,\n \"EventTypeName\": \"Work\",\n \"ExceptionTypeID\": 1,\n \"ParticipantId\": 16631,\n \"ParticipantTypeId\": 2,\n \"Total\": 42.5,\n \"Cost\": 637.5,\n \"FullName\": \"Multimedia agents Instance 22\",\n \"PercentHours\": 1.59,\n \"ColorCode\": \"#0000ff\",\n \"AtWork\": true,\n \"Paid\": true,\n \"InQueue\": true,\n \"Duration\": \" 42:30\"\n },\n {\n \"DataSet\": \"8\",\n \"SequenceNumber\": 48,\n \"EventTypeName\": \"Work\",\n \"ExceptionTypeID\": 1,\n \"ParticipantId\": 16632,\n \"ParticipantTypeId\": 2,\n \"Total\": 42.5,\n \"Cost\": 637.5,\n \"FullName\": \"Multimedia agents Instance 23\",\n \"PercentHours\": 1.59,\n \"ColorCode\": \"#0000ff\",\n \"AtWork\": true,\n \"Paid\": true,\n \"InQueue\": true,\n \"Duration\": \" 42:30\"\n },\n {\n \"DataSet\": \"8\",\n \"SequenceNumber\": 49,\n \"EventTypeName\": \"Work\",\n \"ExceptionTypeID\": 1,\n \"ParticipantId\": 16633,\n \"ParticipantTypeId\": 2,\n \"Total\": 34,\n \"Cost\": 510,\n \"FullName\": \"Multimedia agents Instance 24\",\n \"PercentHours\": 1.27,\n \"ColorCode\": \"#0000ff\",\n \"AtWork\": true,\n \"Paid\": true,\n \"InQueue\": true,\n \"Duration\": \" 34:00\"\n },\n {\n \"DataSet\": \"8\",\n \"SequenceNumber\": 50,\n \"EventTypeName\": \"Work\",\n \"ExceptionTypeID\": 1,\n \"ParticipantId\": 16634,\n \"ParticipantTypeId\": 2,\n \"Total\": 42.5,\n \"Cost\": 637.5,\n \"FullName\": \"Multimedia agents Instance 25\",\n \"PercentHours\": 1.59,\n \"ColorCode\": \"#0000ff\",\n \"AtWork\": true,\n \"Paid\": true,\n \"InQueue\": true,\n \"Duration\": \" 42:30\"\n },\n {\n \"DataSet\": \"8\",\n \"SequenceNumber\": 51,\n \"EventTypeName\": \"Work\",\n \"ExceptionTypeID\": 1,\n \"ParticipantId\": 16635,\n \"ParticipantTypeId\": 2,\n \"Total\": 42.5,\n \"Cost\": 637.5,\n \"FullName\": \"Multimedia agents Instance 26\",\n \"PercentHours\": 1.59,\n \"ColorCode\": \"#0000ff\",\n \"AtWork\": true,\n \"Paid\": true,\n \"InQueue\": true,\n \"Duration\": \" 42:30\"\n },\n {\n \"DataSet\": \"8\",\n \"SequenceNumber\": 52,\n \"EventTypeName\": \"Work\",\n \"ExceptionTypeID\": 1,\n \"ParticipantId\": 16636,\n \"ParticipantTypeId\": 2,\n \"Total\": 34,\n \"Cost\": 510,\n \"FullName\": \"Multimedia agents Instance 27\",\n \"PercentHours\": 1.27,\n \"ColorCode\": \"#0000ff\",\n \"AtWork\": true,\n \"Paid\": true,\n \"InQueue\": true,\n \"Duration\": \" 34:00\"\n },\n {\n \"DataSet\": \"8\",\n \"SequenceNumber\": 53,\n \"EventTypeName\": \"Work\",\n \"ExceptionTypeID\": 1,\n \"ParticipantId\": 16637,\n \"ParticipantTypeId\": 2,\n \"Total\": 42.5,\n \"Cost\": 637.5,\n \"FullName\": \"Multimedia agents Instance 28\",\n \"PercentHours\": 1.59,\n \"ColorCode\": \"#0000ff\",\n \"AtWork\": true,\n \"Paid\": true,\n \"InQueue\": true,\n \"Duration\": \" 42:30\"\n },\n {\n \"DataSet\": \"8\",\n \"SequenceNumber\": 54,\n \"EventTypeName\": \"Work\",\n \"ExceptionTypeID\": 1,\n \"ParticipantId\": 16638,\n \"ParticipantTypeId\": 2,\n \"Total\": 42.5,\n \"Cost\": 637.5,\n \"FullName\": \"Multimedia agents Instance 29\",\n \"PercentHours\": 1.59,\n \"ColorCode\": \"#0000ff\",\n \"AtWork\": true,\n \"Paid\": true,\n \"InQueue\": true,\n \"Duration\": \" 42:30\"\n },\n {\n \"DataSet\": \"8\",\n \"SequenceNumber\": 55,\n \"EventTypeName\": \"Work\",\n \"ExceptionTypeID\": 1,\n \"ParticipantId\": 16612,\n \"ParticipantTypeId\": 2,\n \"Total\": 42.5,\n \"Cost\": 637.5,\n \"FullName\": \"Multimedia agents Instance 3\",\n \"PercentHours\": 1.59,\n \"ColorCode\": \"#0000ff\",\n \"AtWork\": true,\n \"Paid\": true,\n \"InQueue\": true,\n \"Duration\": \" 42:30\"\n },\n {\n \"DataSet\": \"8\",\n \"SequenceNumber\": 56,\n \"EventTypeName\": \"Work\",\n \"ExceptionTypeID\": 1,\n \"ParticipantId\": 16639,\n \"ParticipantTypeId\": 2,\n \"Total\": 42.5,\n \"Cost\": 637.5,\n \"FullName\": \"Multimedia agents Instance 30\",\n \"PercentHours\": 1.59,\n \"ColorCode\": \"#0000ff\",\n \"AtWork\": true,\n \"Paid\": true,\n \"InQueue\": true,\n \"Duration\": \" 42:30\"\n },\n {\n \"DataSet\": \"8\",\n \"SequenceNumber\": 57,\n \"EventTypeName\": \"Work\",\n \"ExceptionTypeID\": 1,\n \"ParticipantId\": 16640,\n \"ParticipantTypeId\": 2,\n \"Total\": 42.5,\n \"Cost\": 637.5,\n \"FullName\": \"Multimedia agents Instance 31\",\n \"PercentHours\": 1.59,\n \"ColorCode\": \"#0000ff\",\n \"AtWork\": true,\n \"Paid\": true,\n \"InQueue\": true,\n \"Duration\": \" 42:30\"\n },\n {\n \"DataSet\": \"8\",\n \"SequenceNumber\": 58,\n \"EventTypeName\": \"Work\",\n \"ExceptionTypeID\": 1,\n \"ParticipantId\": 16641,\n \"ParticipantTypeId\": 2,\n \"Total\": 42.5,\n \"Cost\": 637.5,\n \"FullName\": \"Multimedia agents Instance 32\",\n \"PercentHours\": 1.59,\n \"ColorCode\": \"#0000ff\",\n \"AtWork\": true,\n \"Paid\": true,\n \"InQueue\": true,\n \"Duration\": \" 42:30\"\n },\n {\n \"DataSet\": \"8\",\n \"SequenceNumber\": 59,\n \"EventTypeName\": \"Work\",\n \"ExceptionTypeID\": 1,\n \"ParticipantId\": 16613,\n \"ParticipantTypeId\": 2,\n \"Total\": 42.5,\n \"Cost\": 637.5,\n \"FullName\": \"Multimedia agents Instance 4\",\n \"PercentHours\": 1.59,\n \"ColorCode\": \"#0000ff\",\n \"AtWork\": true,\n \"Paid\": true,\n \"InQueue\": true,\n \"Duration\": \" 42:30\"\n },\n {\n \"DataSet\": \"8\",\n \"SequenceNumber\": 60,\n \"EventTypeName\": \"Work\",\n \"ExceptionTypeID\": 1,\n \"ParticipantId\": 16614,\n \"ParticipantTypeId\": 2,\n \"Total\": 42.5,\n \"Cost\": 637.5,\n \"FullName\": \"Multimedia agents Instance 5\",\n \"PercentHours\": 1.59,\n \"ColorCode\": \"#0000ff\",\n \"AtWork\": true,\n \"Paid\": true,\n \"InQueue\": true,\n \"Duration\": \" 42:30\"\n },\n {\n \"DataSet\": \"8\",\n \"SequenceNumber\": 61,\n \"EventTypeName\": \"Work\",\n \"ExceptionTypeID\": 1,\n \"ParticipantId\": 16615,\n \"ParticipantTypeId\": 2,\n \"Total\": 42.5,\n \"Cost\": 637.5,\n \"FullName\": \"Multimedia agents Instance 6\",\n \"PercentHours\": 1.59,\n \"ColorCode\": \"#0000ff\",\n \"AtWork\": true,\n \"Paid\": true,\n \"InQueue\": true,\n \"Duration\": \" 42:30\"\n },\n {\n \"DataSet\": \"8\",\n \"SequenceNumber\": 62,\n \"EventTypeName\": \"Work\",\n \"ExceptionTypeID\": 1,\n \"ParticipantId\": 16616,\n \"ParticipantTypeId\": 2,\n \"Total\": 42.5,\n \"Cost\": 637.5,\n \"FullName\": \"Multimedia agents Instance 7\",\n \"PercentHours\": 1.59,\n \"ColorCode\": \"#0000ff\",\n \"AtWork\": true,\n \"Paid\": true,\n \"InQueue\": true,\n \"Duration\": \" 42:30\"\n },\n {\n \"DataSet\": \"8\",\n \"SequenceNumber\": 63,\n \"EventTypeName\": \"Work\",\n \"ExceptionTypeID\": 1,\n \"ParticipantId\": 16617,\n \"ParticipantTypeId\": 2,\n \"Total\": 42.5,\n \"Cost\": 637.5,\n \"FullName\": \"Multimedia agents Instance 8\",\n \"PercentHours\": 1.59,\n \"ColorCode\": \"#0000ff\",\n \"AtWork\": true,\n \"Paid\": true,\n \"InQueue\": true,\n \"Duration\": \" 42:30\"\n },\n {\n \"DataSet\": \"8\",\n \"SequenceNumber\": 64,\n \"EventTypeName\": \"Work\",\n \"ExceptionTypeID\": 1,\n \"ParticipantId\": 16618,\n \"ParticipantTypeId\": 2,\n \"Total\": 42.5,\n \"Cost\": 637.5,\n \"FullName\": \"Multimedia agents Instance 9\",\n \"PercentHours\": 1.59,\n \"ColorCode\": \"#0000ff\",\n \"AtWork\": true,\n \"Paid\": true,\n \"InQueue\": true,\n \"Duration\": \" 42:30\"\n },\n {\n \"DataSet\": \"8\",\n \"SequenceNumber\": 65,\n \"EventTypeName\": \"Work\",\n \"ExceptionTypeID\": 1,\n \"ParticipantId\": null,\n \"ParticipantTypeId\": null,\n \"Total\": 2669,\n \"Cost\": 40035,\n \"FullName\": \"\",\n \"PercentHours\": 100,\n \"ColorCode\": \"#0000ff\",\n \"AtWork\": true,\n \"Paid\": true,\n \"InQueue\": true,\n \"Duration\": \" 2669:00\"\n },\n {\n \"DataSet\": \"8\",\n \"SequenceNumber\": 1,\n \"EventTypeName\": null,\n \"ExceptionTypeID\": null,\n \"ParticipantId\": null,\n \"ParticipantTypeId\": null,\n \"Total\": 2669,\n \"Cost\": 40035,\n \"FullName\": \"\",\n \"PercentHours\": 100,\n \"ColorCode\": null,\n \"AtWork\": null,\n \"Paid\": null,\n \"InQueue\": null,\n \"Duration\": \" 2669:00\"\n }\n ],\n \"SummaryByEventTypeAndScheduleDate\": [\n {\n \"DataSet\": \"9\",\n \"SequenceNumber\": 1,\n \"EventTypeName\": \"Work\",\n \"ExceptionTypeID\": 1,\n \"ScheduleDate\": \"2024-12-09T00:00:00\",\n \"Total\": 442,\n \"Cost\": 6630,\n \"PercentHours\": 16.56,\n \"ColorCode\": \"#0000ff\",\n \"AtWork\": true,\n \"Paid\": true,\n \"InQueue\": true,\n \"Duration\": \" 442:00\"\n },\n {\n \"DataSet\": \"9\",\n \"SequenceNumber\": 2,\n \"EventTypeName\": \"Work\",\n \"ExceptionTypeID\": 1,\n \"ScheduleDate\": \"2024-12-10T00:00:00\",\n \"Total\": 467.5,\n \"Cost\": 7012.5,\n \"PercentHours\": 17.52,\n \"ColorCode\": \"#0000ff\",\n \"AtWork\": true,\n \"Paid\": true,\n \"InQueue\": true,\n \"Duration\": \" 467:30\"\n },\n {\n \"DataSet\": \"9\",\n \"SequenceNumber\": 3,\n \"EventTypeName\": \"Work\",\n \"ExceptionTypeID\": 1,\n \"ScheduleDate\": \"2024-12-11T00:00:00\",\n \"Total\": 544,\n \"Cost\": 8160,\n \"PercentHours\": 20.38,\n \"ColorCode\": \"#0000ff\",\n \"AtWork\": true,\n \"Paid\": true,\n \"InQueue\": true,\n \"Duration\": \" 544:00\"\n },\n {\n \"DataSet\": \"9\",\n \"SequenceNumber\": 4,\n \"EventTypeName\": \"Work\",\n \"ExceptionTypeID\": 1,\n \"ScheduleDate\": \"2024-12-12T00:00:00\",\n \"Total\": 544,\n \"Cost\": 8160,\n \"PercentHours\": 20.38,\n \"ColorCode\": \"#0000ff\",\n \"AtWork\": true,\n \"Paid\": true,\n \"InQueue\": true,\n \"Duration\": \" 544:00\"\n },\n {\n \"DataSet\": \"9\",\n \"SequenceNumber\": 5,\n \"EventTypeName\": \"Work\",\n \"ExceptionTypeID\": 1,\n \"ScheduleDate\": \"2024-12-13T00:00:00\",\n \"Total\": 323,\n \"Cost\": 4845,\n \"PercentHours\": 12.1,\n \"ColorCode\": \"#0000ff\",\n \"AtWork\": true,\n \"Paid\": true,\n \"InQueue\": true,\n \"Duration\": \" 323:00\"\n },\n {\n \"DataSet\": \"9\",\n \"SequenceNumber\": 6,\n \"EventTypeName\": \"Work\",\n \"ExceptionTypeID\": 1,\n \"ScheduleDate\": \"2024-12-14T00:00:00\",\n \"Total\": 178.5,\n \"Cost\": 2677.5,\n \"PercentHours\": 6.69,\n \"ColorCode\": \"#0000ff\",\n \"AtWork\": true,\n \"Paid\": true,\n \"InQueue\": true,\n \"Duration\": \" 178:30\"\n },\n {\n \"DataSet\": \"9\",\n \"SequenceNumber\": 7,\n \"EventTypeName\": \"Work\",\n \"ExceptionTypeID\": 1,\n \"ScheduleDate\": \"2024-12-15T00:00:00\",\n \"Total\": 170,\n \"Cost\": 2550,\n \"PercentHours\": 6.37,\n \"ColorCode\": \"#0000ff\",\n \"AtWork\": true,\n \"Paid\": true,\n \"InQueue\": true,\n \"Duration\": \" 170:00\"\n },\n {\n \"DataSet\": \"9\",\n \"SequenceNumber\": 8,\n \"EventTypeName\": \"Work\",\n \"ExceptionTypeID\": 1,\n \"ScheduleDate\": null,\n \"Total\": 2669,\n \"Cost\": 40035,\n \"PercentHours\": 100,\n \"ColorCode\": \"#0000ff\",\n \"AtWork\": true,\n \"Paid\": true,\n \"InQueue\": true,\n \"Duration\": \" 2669:00\"\n },\n {\n \"DataSet\": \"9\",\n \"SequenceNumber\": 1,\n \"EventTypeName\": null,\n \"ExceptionTypeID\": null,\n \"ScheduleDate\": null,\n \"Total\": 2669,\n \"Cost\": 40035,\n \"PercentHours\": 100,\n \"ColorCode\": null,\n \"AtWork\": null,\n \"Paid\": null,\n \"InQueue\": null,\n \"Duration\": \" 2669:00\"\n }\n ],\n \"EventDetails\": [\n {\n \"ParticipantId\": 16580,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824401,\n \"AgentScheduleIntervalId\": -2099824401,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925738,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-09T05:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-09T13:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-09T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16583,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824376,\n \"AgentScheduleIntervalId\": -2099824376,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925763,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-09T05:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-09T13:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-09T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16602,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824421,\n \"AgentScheduleIntervalId\": -2099824421,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925718,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-09T05:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-09T13:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-09T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16610,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824276,\n \"AgentScheduleIntervalId\": -2099824276,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925863,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-09T05:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-09T13:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-09T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16619,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824221,\n \"AgentScheduleIntervalId\": -2099824221,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925918,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-09T05:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-09T13:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-09T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16638,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824251,\n \"AgentScheduleIntervalId\": -2099824251,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925888,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-09T05:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-09T13:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-09T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16603,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824436,\n \"AgentScheduleIntervalId\": -2099824436,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925703,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-09T06:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n 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405,\n \"ExceptionID\": 925663,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-09T07:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-09T15:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-09T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16581,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824406,\n \"AgentScheduleIntervalId\": -2099824406,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925733,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-09T07:15:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": 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\"ParticipantId\": 16591,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824496,\n \"AgentScheduleIntervalId\": -2099824496,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925643,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-09T07:30:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-09T16:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-09T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16640,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824366,\n \"AgentScheduleIntervalId\": -2099824366,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925773,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-09T07:30:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-09T16:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-09T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16613,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824371,\n \"AgentScheduleIntervalId\": -2099824371,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925768,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-09T08:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-09T16:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-09T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16600,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824506,\n \"AgentScheduleIntervalId\": -2099824506,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925633,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-09T08:15:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-09T16:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-09T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16582,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824516,\n \"AgentScheduleIntervalId\": -2099824516,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925623,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-09T08:30:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-09T17:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-09T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16616,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824361,\n \"AgentScheduleIntervalId\": -2099824361,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925778,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-09T08:45:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-09T17:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-09T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16593,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824521,\n \"AgentScheduleIntervalId\": -2099824521,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925618,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-09T09:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-09T17:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-09T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16630,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824336,\n \"AgentScheduleIntervalId\": -2099824336,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925803,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-09T09:15:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-09T17:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-09T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16586,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824526,\n \"AgentScheduleIntervalId\": -2099824526,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925613,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-09T09:30:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-09T18:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-09T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16598,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824426,\n \"AgentScheduleIntervalId\": -2099824426,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925713,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-09T09:30:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-09T18:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-09T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16596,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824501,\n \"AgentScheduleIntervalId\": -2099824501,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925638,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-09T09:30:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-09T18:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-09T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16605,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824531,\n \"AgentScheduleIntervalId\": -2099824531,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925608,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-09T09:30:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-09T18:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-09T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16606,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824511,\n \"AgentScheduleIntervalId\": -2099824511,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925628,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-09T10:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-09T18:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-09T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16601,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824491,\n \"AgentScheduleIntervalId\": -2099824491,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925648,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-09T10:30:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-09T19:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-09T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16621,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824296,\n \"AgentScheduleIntervalId\": -2099824296,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925843,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-09T11:30:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-09T20:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-09T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16585,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824471,\n \"AgentScheduleIntervalId\": -2099824471,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925668,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-09T11:45:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-09T20:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-09T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16607,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824386,\n \"AgentScheduleIntervalId\": -2099824386,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925753,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-09T12:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-09T20:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-09T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16604,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824481,\n \"AgentScheduleIntervalId\": -2099824481,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925658,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-09T12:15:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-09T20:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-09T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16595,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824461,\n \"AgentScheduleIntervalId\": -2099824461,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925678,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-09T13:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-09T21:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-09T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16637,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824226,\n \"AgentScheduleIntervalId\": -2099824226,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925913,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-09T13:30:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-09T22:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-09T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16626,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824346,\n \"AgentScheduleIntervalId\": -2099824346,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925793,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-09T13:45:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-09T22:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-09T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16615,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824246,\n \"AgentScheduleIntervalId\": -2099824246,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925893,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-09T14:30:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-09T23:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-09T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16594,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824411,\n \"AgentScheduleIntervalId\": -2099824411,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925728,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-09T14:45:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-09T23:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-09T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16592,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824441,\n \"AgentScheduleIntervalId\": -2099824441,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925698,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-09T15:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-09T23:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-09T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16599,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824456,\n \"AgentScheduleIntervalId\": -2099824456,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925683,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-09T15:30:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-10T00:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-09T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16617,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824316,\n \"AgentScheduleIntervalId\": -2099824316,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925823,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-09T16:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-10T00:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-09T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16631,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824301,\n \"AgentScheduleIntervalId\": -2099824301,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925838,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-09T16:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-10T00:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-09T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16589,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824431,\n \"AgentScheduleIntervalId\": -2099824431,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925708,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-09T16:15:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-10T00:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-09T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16584,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824416,\n \"AgentScheduleIntervalId\": -2099824416,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925723,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-09T16:30:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-10T01:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-09T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16587,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824396,\n \"AgentScheduleIntervalId\": -2099824396,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925743,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-09T17:45:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-10T02:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-09T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16627,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824326,\n \"AgentScheduleIntervalId\": -2099824326,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925813,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-09T20:15:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-10T04:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-09T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16624,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824261,\n \"AgentScheduleIntervalId\": -2099824261,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925878,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-09T20:15:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-10T04:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-09T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n 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\"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-10T06:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-09T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16641,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824306,\n \"AgentScheduleIntervalId\": -2099824306,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925833,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-09T22:45:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-10T07:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-09T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16633,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824241,\n \"AgentScheduleIntervalId\": -2099824241,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925898,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-09T23:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-10T07:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-09T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16618,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824281,\n \"AgentScheduleIntervalId\": -2099824281,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925858,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-09T23:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-10T07:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-09T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16619,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824220,\n \"AgentScheduleIntervalId\": -2099824220,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925919,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-10T05:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-10T13:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-10T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16610,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824275,\n \"AgentScheduleIntervalId\": -2099824275,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925864,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-10T05:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-10T13:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-10T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16638,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824250,\n \"AgentScheduleIntervalId\": -2099824250,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925889,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-10T05:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-10T13:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-10T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16583,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824375,\n \"AgentScheduleIntervalId\": -2099824375,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925764,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-10T05:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-10T13:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-10T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16580,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824400,\n \"AgentScheduleIntervalId\": -2099824400,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925739,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-10T05:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-10T13:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-10T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16602,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824420,\n \"AgentScheduleIntervalId\": -2099824420,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925719,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-10T05:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-10T13:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-10T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16603,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824435,\n \"AgentScheduleIntervalId\": -2099824435,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925704,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-10T06:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-10T14:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-10T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16588,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824445,\n \"AgentScheduleIntervalId\": -2099824445,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925694,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-10T06:15:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-10T14:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-10T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16639,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824341,\n \"AgentScheduleIntervalId\": -2099824341,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925798,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-10T06:15:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-10T14:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-10T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16634,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824355,\n \"AgentScheduleIntervalId\": -2099824355,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925784,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-10T06:15:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-10T14:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-10T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16612,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824330,\n \"AgentScheduleIntervalId\": -2099824330,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925809,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-10T06:15:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-10T14:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-10T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16609,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824450,\n \"AgentScheduleIntervalId\": -2099824450,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925689,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-10T06:30:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled 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\"AgentScheduleId\": -2099824475,\n \"AgentScheduleIntervalId\": -2099824475,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925664,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-10T07:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-10T15:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-10T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16581,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824405,\n \"AgentScheduleIntervalId\": -2099824405,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925734,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-10T07:15:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n 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\"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-10T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16591,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824495,\n \"AgentScheduleIntervalId\": -2099824495,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925644,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-10T07:30:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-10T16:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-10T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16640,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824365,\n \"AgentScheduleIntervalId\": -2099824365,\n \"ScheduleId\": 405,\n \"ExceptionID\": 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\"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16604,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824480,\n \"AgentScheduleIntervalId\": -2099824480,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925659,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-10T12:15:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-10T20:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-10T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16595,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824460,\n \"AgentScheduleIntervalId\": -2099824460,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925679,\n \"ExceptionTypeID\": 1,\n \"StartTime\": 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Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-11T00:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-10T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16617,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824315,\n \"AgentScheduleIntervalId\": -2099824315,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925824,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-10T16:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-11T00:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-10T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16589,\n \"ParticipantTypeId\": 2,\n 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\"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-11T01:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-10T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16587,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824395,\n \"AgentScheduleIntervalId\": -2099824395,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925744,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-10T17:45:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-11T02:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-10T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16624,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824260,\n \"AgentScheduleIntervalId\": -2099824260,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925879,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-10T20:15:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-11T04:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-10T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16627,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824325,\n \"AgentScheduleIntervalId\": -2099824325,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925814,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-10T20:15:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-11T04:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-10T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16628,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824215,\n \"AgentScheduleIntervalId\": -2099824215,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925924,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-10T20:45:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-11T05:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-10T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16622,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824350,\n \"AgentScheduleIntervalId\": -2099824350,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925789,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-10T22:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-11T06:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-10T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16641,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824305,\n \"AgentScheduleIntervalId\": -2099824305,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925834,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-10T22:45:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-11T07:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-10T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16633,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824240,\n \"AgentScheduleIntervalId\": -2099824240,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925899,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-10T23:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-11T07:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-10T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16618,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824280,\n \"AgentScheduleIntervalId\": -2099824280,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925859,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-10T23:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": 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405,\n \"ExceptionID\": 925865,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-11T05:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-11T13:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-11T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16638,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824249,\n \"AgentScheduleIntervalId\": -2099824249,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925890,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-11T05:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-11T13:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-11T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16635,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824311,\n \"AgentScheduleIntervalId\": -2099824311,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925828,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-11T05:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-11T13:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-11T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16583,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824374,\n \"AgentScheduleIntervalId\": -2099824374,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925765,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-11T05:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-11T13:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-11T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16580,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824399,\n \"AgentScheduleIntervalId\": -2099824399,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925740,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-11T05:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-11T13:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-11T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16602,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824419,\n \"AgentScheduleIntervalId\": -2099824419,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925720,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-11T05:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-11T13:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-11T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16603,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824434,\n \"AgentScheduleIntervalId\": -2099824434,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925705,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-11T06:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-11T14:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-11T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16588,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824444,\n \"AgentScheduleIntervalId\": -2099824444,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925695,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-11T06:15:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-11T14:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-11T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16634,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824354,\n \"AgentScheduleIntervalId\": -2099824354,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925785,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-11T06:15:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-11T14:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-11T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16639,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824340,\n \"AgentScheduleIntervalId\": -2099824340,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925799,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-11T06:15:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-11T14:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-11T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16612,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824329,\n \"AgentScheduleIntervalId\": -2099824329,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925810,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-11T06:15:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-11T14:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-11T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16609,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824449,\n \"AgentScheduleIntervalId\": -2099824449,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925690,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-11T06:30:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-11T15:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-11T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16597,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824464,\n \"AgentScheduleIntervalId\": -2099824464,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925675,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-11T06:30:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-11T15:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-11T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16578,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824474,\n \"AgentScheduleIntervalId\": -2099824474,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925665,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-11T07:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-11T15:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-11T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16581,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824404,\n \"AgentScheduleIntervalId\": -2099824404,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925735,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-11T07:15:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-11T15:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-11T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16614,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824236,\n \"AgentScheduleIntervalId\": -2099824236,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925903,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-11T07:15:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-11T15:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-11T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16640,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824364,\n \"AgentScheduleIntervalId\": -2099824364,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925775,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-11T07:30:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-11T16:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": 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\"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-11T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16593,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824519,\n \"AgentScheduleIntervalId\": -2099824519,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925620,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-11T09:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-11T17:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-11T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16630,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824334,\n \"AgentScheduleIntervalId\": -2099824334,\n \"ScheduleId\": 405,\n \"ExceptionID\": 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\"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-11T18:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-11T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16606,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824509,\n \"AgentScheduleIntervalId\": -2099824509,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925630,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-11T10:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": 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\"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-11T21:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-11T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16637,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824224,\n \"AgentScheduleIntervalId\": -2099824224,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925915,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-11T13:30:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-11T22:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-11T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16632,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824256,\n \"AgentScheduleIntervalId\": -2099824256,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925883,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-11T13:45:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-11T22:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-11T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16626,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824344,\n \"AgentScheduleIntervalId\": 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\"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16594,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824409,\n \"AgentScheduleIntervalId\": -2099824409,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925730,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-11T14:45:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-11T23:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-11T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16611,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824271,\n \"AgentScheduleIntervalId\": -2099824271,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925868,\n \"ExceptionTypeID\": 1,\n \"StartTime\": 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\"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-11T23:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-11T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16599,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824454,\n \"AgentScheduleIntervalId\": -2099824454,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925685,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-11T15:30:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-12T00:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-11T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16629,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824285,\n \"AgentScheduleIntervalId\": -2099824285,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925854,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-11T15:30:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-12T00:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-11T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16631,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824299,\n \"AgentScheduleIntervalId\": -2099824299,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925840,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-11T16:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": 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\"StartTime\": \"2024-12-11T16:30:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-12T01:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-11T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16587,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824394,\n \"AgentScheduleIntervalId\": -2099824394,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925745,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-11T17:45:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-12T02:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-11T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16624,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824259,\n \"AgentScheduleIntervalId\": -2099824259,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925880,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-11T20:15:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-12T04:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-11T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16627,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824324,\n \"AgentScheduleIntervalId\": -2099824324,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925815,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-11T20:15:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-12T04:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-11T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16628,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824214,\n \"AgentScheduleIntervalId\": -2099824214,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925925,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-11T20:45:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-12T05:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-11T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16622,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824349,\n \"AgentScheduleIntervalId\": -2099824349,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925790,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-11T22:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-12T06:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-11T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16620,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824291,\n \"AgentScheduleIntervalId\": -2099824291,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925848,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-11T22:15:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-12T06:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-11T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16641,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824304,\n \"AgentScheduleIntervalId\": -2099824304,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925835,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-11T22:45:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-12T07:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-11T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16636,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824266,\n \"AgentScheduleIntervalId\": -2099824266,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925873,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-11T23:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-12T07:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-11T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16633,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824239,\n \"AgentScheduleIntervalId\": -2099824239,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925900,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-11T23:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-12T07:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-11T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16618,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824279,\n \"AgentScheduleIntervalId\": -2099824279,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925860,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-11T23:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-12T07:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-11T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16625,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824231,\n \"AgentScheduleIntervalId\": -2099824231,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925908,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-11T23:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-12T07:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-11T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16608,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824391,\n \"AgentScheduleIntervalId\": -2099824391,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925748,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-11T23:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-12T07:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-11T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16602,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824418,\n \"AgentScheduleIntervalId\": -2099824418,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925721,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-12T05:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-12T13:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-12T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16583,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824373,\n \"AgentScheduleIntervalId\": -2099824373,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925766,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-12T05:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-12T13:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-12T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16580,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824398,\n \"AgentScheduleIntervalId\": -2099824398,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925741,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-12T05:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-12T13:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-12T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16619,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824218,\n \"AgentScheduleIntervalId\": -2099824218,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925921,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-12T05:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-12T13:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-12T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16610,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824273,\n \"AgentScheduleIntervalId\": -2099824273,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925866,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-12T05:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-12T13:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-12T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16635,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824310,\n \"AgentScheduleIntervalId\": -2099824310,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925829,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-12T05:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-12T13:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-12T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16638,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824248,\n \"AgentScheduleIntervalId\": -2099824248,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925891,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-12T05:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-12T13:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-12T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16603,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824433,\n \"AgentScheduleIntervalId\": -2099824433,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925706,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-12T06:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-12T14:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-12T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16588,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824443,\n \"AgentScheduleIntervalId\": -2099824443,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925696,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-12T06:15:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-12T14:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-12T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16639,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824339,\n \"AgentScheduleIntervalId\": -2099824339,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925800,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-12T06:15:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-12T14:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-12T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16634,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824353,\n \"AgentScheduleIntervalId\": -2099824353,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925786,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-12T06:15:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-12T14:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-12T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16612,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824328,\n \"AgentScheduleIntervalId\": -2099824328,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925811,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-12T06:15:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-12T14:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-12T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16609,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824448,\n \"AgentScheduleIntervalId\": -2099824448,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925691,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-12T06:30:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-12T15:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-12T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16597,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824463,\n \"AgentScheduleIntervalId\": -2099824463,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925676,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-12T06:30:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-12T15:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-12T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16578,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824473,\n \"AgentScheduleIntervalId\": -2099824473,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925666,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-12T07:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-12T15:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-12T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16581,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": 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Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-12T16:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-12T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16613,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824368,\n \"AgentScheduleIntervalId\": -2099824368,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925771,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-12T08:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-12T16:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-12T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16600,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824503,\n \"AgentScheduleIntervalId\": -2099824503,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925636,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-12T08:15:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-12T16:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-12T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16582,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824513,\n \"AgentScheduleIntervalId\": -2099824513,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925626,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-12T08:30:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n 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\"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-12T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16593,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824518,\n \"AgentScheduleIntervalId\": -2099824518,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925621,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-12T09:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-12T17:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-12T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16630,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824333,\n \"AgentScheduleIntervalId\": -2099824333,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925806,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-12T09:15:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-12T17:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-12T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16586,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824523,\n \"AgentScheduleIntervalId\": -2099824523,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925616,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-12T09:30:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n 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\"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824498,\n \"AgentScheduleIntervalId\": -2099824498,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925641,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-12T09:30:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-12T18:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-12T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16605,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824528,\n \"AgentScheduleIntervalId\": -2099824528,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925611,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-12T09:30:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-12T18:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-12T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16606,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824508,\n \"AgentScheduleIntervalId\": -2099824508,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925631,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-12T10:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-12T18:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-12T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16601,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824488,\n \"AgentScheduleIntervalId\": -2099824488,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925651,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-12T10:30:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-12T19:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-12T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16621,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824293,\n \"AgentScheduleIntervalId\": -2099824293,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925846,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-12T11:30:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-12T20:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-12T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16585,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824468,\n \"AgentScheduleIntervalId\": -2099824468,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925671,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-12T11:45:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-12T20:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-12T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16607,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824383,\n \"AgentScheduleIntervalId\": -2099824383,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925756,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-12T12:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-12T20:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-12T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16604,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824478,\n \"AgentScheduleIntervalId\": -2099824478,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925661,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-12T12:15:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-12T20:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-12T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16595,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824458,\n \"AgentScheduleIntervalId\": -2099824458,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925681,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-12T13:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-12T21:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-12T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16637,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824223,\n \"AgentScheduleIntervalId\": -2099824223,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925916,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-12T13:30:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-12T22:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-12T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16632,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824255,\n \"AgentScheduleIntervalId\": -2099824255,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925884,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-12T13:45:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-12T22:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-12T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16626,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824343,\n \"AgentScheduleIntervalId\": -2099824343,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925796,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-12T13:45:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-12T22:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-12T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16615,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824243,\n \"AgentScheduleIntervalId\": -2099824243,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925896,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-12T14:30:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-12T23:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-12T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16590,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824380,\n \"AgentScheduleIntervalId\": -2099824380,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925759,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-12T14:30:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-12T23:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-12T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16594,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824408,\n \"AgentScheduleIntervalId\": -2099824408,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925731,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-12T14:45:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-12T23:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-12T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16611,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824270,\n \"AgentScheduleIntervalId\": -2099824270,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925869,\n \"ExceptionTypeID\": 1,\n \"StartTime\": 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\"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-13T00:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-12T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16617,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824313,\n \"AgentScheduleIntervalId\": -2099824313,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925826,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-12T16:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-13T00:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-12T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16589,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824428,\n \"AgentScheduleIntervalId\": -2099824428,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925711,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-12T16:15:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-13T00:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-12T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16584,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824413,\n \"AgentScheduleIntervalId\": -2099824413,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925726,\n \"ExceptionTypeID\": 1,\n 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Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-13T02:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-12T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16624,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824258,\n \"AgentScheduleIntervalId\": -2099824258,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925881,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-12T20:15:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-13T04:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-12T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16627,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824323,\n \"AgentScheduleIntervalId\": -2099824323,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925816,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-12T20:15:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-13T04:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-12T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16628,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824213,\n \"AgentScheduleIntervalId\": -2099824213,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925926,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-12T20:45:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-13T05:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-12T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16622,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824348,\n \"AgentScheduleIntervalId\": -2099824348,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925791,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-12T22:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-13T06:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-12T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16620,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824290,\n \"AgentScheduleIntervalId\": -2099824290,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925849,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-12T22:15:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-13T06:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-12T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16641,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824303,\n \"AgentScheduleIntervalId\": -2099824303,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925836,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-12T22:45:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-13T07:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-12T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16636,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824265,\n \"AgentScheduleIntervalId\": -2099824265,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925874,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-12T23:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-13T07:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-12T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16633,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824238,\n \"AgentScheduleIntervalId\": -2099824238,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925901,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-12T23:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-13T07:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-12T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16618,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824278,\n \"AgentScheduleIntervalId\": -2099824278,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925861,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-12T23:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-13T07:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-12T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16625,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824230,\n \"AgentScheduleIntervalId\": -2099824230,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925909,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-12T23:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-13T07:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-12T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16608,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824390,\n \"AgentScheduleIntervalId\": -2099824390,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925749,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-12T23:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-13T07:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-12T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16602,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824417,\n \"AgentScheduleIntervalId\": -2099824417,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925722,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-13T05:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-13T13:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-13T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16583,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824372,\n \"AgentScheduleIntervalId\": -2099824372,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925767,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-13T05:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-13T13:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-13T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16635,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824309,\n \"AgentScheduleIntervalId\": -2099824309,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925830,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-13T05:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-13T13:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-13T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16639,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824338,\n \"AgentScheduleIntervalId\": -2099824338,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925801,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-13T06:15:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-13T14:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-13T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16588,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824442,\n \"AgentScheduleIntervalId\": -2099824442,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925697,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-13T06:15:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-13T14:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-13T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16614,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824234,\n \"AgentScheduleIntervalId\": -2099824234,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925905,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-13T07:15:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-13T15:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-13T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16640,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824362,\n \"AgentScheduleIntervalId\": -2099824362,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925777,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-13T07:30:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-13T16:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-13T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16591,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824492,\n \"AgentScheduleIntervalId\": -2099824492,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925647,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-13T07:30:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-13T16:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-13T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16623,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824318,\n \"AgentScheduleIntervalId\": -2099824318,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925821,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-13T07:45:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-13T16:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-13T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16613,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824367,\n \"AgentScheduleIntervalId\": -2099824367,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925772,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-13T08:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-13T16:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-13T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16600,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824502,\n \"AgentScheduleIntervalId\": -2099824502,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925637,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-13T08:15:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-13T16:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-13T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16582,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824512,\n \"AgentScheduleIntervalId\": -2099824512,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925627,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-13T08:30:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-13T17:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-13T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16616,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824357,\n \"AgentScheduleIntervalId\": -2099824357,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925782,\n \"ExceptionTypeID\": 1,\n \"StartTime\": 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Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-13T21:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-13T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16637,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824222,\n \"AgentScheduleIntervalId\": -2099824222,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925917,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-13T13:30:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-13T22:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-13T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16632,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824254,\n \"AgentScheduleIntervalId\": -2099824254,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925885,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-13T13:45:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-13T22:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-13T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16626,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824342,\n \"AgentScheduleIntervalId\": -2099824342,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925797,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-13T13:45:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-13T22:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-13T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16590,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824379,\n \"AgentScheduleIntervalId\": -2099824379,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925760,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-13T14:30:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-13T23:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-13T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16594,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824407,\n \"AgentScheduleIntervalId\": -2099824407,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925732,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-13T14:45:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-13T23:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-13T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16611,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824269,\n \"AgentScheduleIntervalId\": -2099824269,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925870,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-13T14:45:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-13T23:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-13T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16629,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824283,\n \"AgentScheduleIntervalId\": -2099824283,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925856,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-13T15:30:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-14T00:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-13T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16617,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824312,\n \"AgentScheduleIntervalId\": -2099824312,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925827,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-13T16:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-14T00:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-13T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16589,\n 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\"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-14T04:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-13T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16628,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824212,\n \"AgentScheduleIntervalId\": -2099824212,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925927,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-13T20:45:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": 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405,\n \"ExceptionID\": 925850,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-13T22:15:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-14T06:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-13T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16618,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824277,\n \"AgentScheduleIntervalId\": -2099824277,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925862,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-13T23:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": 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\"ParticipantId\": 16636,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824264,\n \"AgentScheduleIntervalId\": -2099824264,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925875,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-13T23:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-14T07:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-13T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16608,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824389,\n \"AgentScheduleIntervalId\": -2099824389,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925750,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-13T23:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-14T07:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-13T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16580,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824397,\n \"AgentScheduleIntervalId\": -2099824397,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925742,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-14T05:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-14T13:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-14T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16635,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824308,\n \"AgentScheduleIntervalId\": -2099824308,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925831,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-14T05:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-14T13:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-14T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16638,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824247,\n \"AgentScheduleIntervalId\": -2099824247,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925892,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-14T05:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-14T13:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-14T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16639,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824337,\n \"AgentScheduleIntervalId\": -2099824337,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925802,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-14T06:15:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-14T14:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-14T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16634,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824352,\n \"AgentScheduleIntervalId\": -2099824352,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925787,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-14T06:15:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-14T14:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-14T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16609,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824447,\n \"AgentScheduleIntervalId\": -2099824447,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925692,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-14T06:30:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-14T15:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-14T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16578,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824472,\n \"AgentScheduleIntervalId\": -2099824472,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925667,\n \"ExceptionTypeID\": 1,\n \"StartTime\": 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\"2024-12-14T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16590,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824378,\n \"AgentScheduleIntervalId\": -2099824378,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925761,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-14T14:30:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-14T23:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-14T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16611,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824268,\n \"AgentScheduleIntervalId\": -2099824268,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925871,\n \"ExceptionTypeID\": 1,\n 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Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-15T00:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-14T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16587,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824392,\n \"AgentScheduleIntervalId\": -2099824392,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925747,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-14T17:45:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-15T02:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-14T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16620,\n \"ParticipantTypeId\": 2,\n 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\"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-15T07:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-14T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16636,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824263,\n \"AgentScheduleIntervalId\": -2099824263,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925876,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-14T23:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-15T07:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-14T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16625,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824228,\n \"AgentScheduleIntervalId\": -2099824228,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925911,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-14T23:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-15T07:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-14T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16608,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824388,\n \"AgentScheduleIntervalId\": -2099824388,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925751,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-14T23:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-15T07:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-14T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16619,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824217,\n \"AgentScheduleIntervalId\": -2099824217,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925922,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-15T05:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-15T13:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-15T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16610,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824272,\n \"AgentScheduleIntervalId\": -2099824272,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925867,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-15T05:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-15T13:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-15T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16635,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824307,\n \"AgentScheduleIntervalId\": -2099824307,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925832,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-15T05:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-15T13:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-15T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16603,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824432,\n \"AgentScheduleIntervalId\": -2099824432,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925707,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-15T06:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-15T14:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-15T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16612,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824327,\n \"AgentScheduleIntervalId\": -2099824327,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925812,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-15T06:15:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": 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405,\n \"ExceptionID\": 925737,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-15T07:15:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-15T15:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-15T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16614,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824232,\n \"AgentScheduleIntervalId\": -2099824232,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925907,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-15T07:15:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-15T15:45:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-15T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16579,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824482,\n \"AgentScheduleIntervalId\": -2099824482,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925657,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-15T07:30:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-15T16:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-15T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16596,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824497,\n \"AgentScheduleIntervalId\": -2099824497,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925642,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-15T09:30:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-15T18:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-15T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16606,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824507,\n \"AgentScheduleIntervalId\": -2099824507,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925632,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-15T10:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-15T18:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-15T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16621,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824292,\n \"AgentScheduleIntervalId\": -2099824292,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925847,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-15T11:30:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-15T20:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-15T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16585,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824467,\n \"AgentScheduleIntervalId\": -2099824467,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925672,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-15T11:45:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-15T20:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-15T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16632,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824252,\n \"AgentScheduleIntervalId\": -2099824252,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925887,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-15T13:45:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-15T22:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-15T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16590,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824377,\n \"AgentScheduleIntervalId\": -2099824377,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925762,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-15T14:30:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-15T23:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-15T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16611,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824267,\n \"AgentScheduleIntervalId\": -2099824267,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925872,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-15T14:45:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-15T23:15:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-15T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16592,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824437,\n \"AgentScheduleIntervalId\": -2099824437,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925702,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-15T15:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-15T23:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-15T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16599,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824452,\n \"AgentScheduleIntervalId\": -2099824452,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925687,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-15T15:30:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-16T00:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-15T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16631,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824297,\n \"AgentScheduleIntervalId\": -2099824297,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925842,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-15T16:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-16T00:30:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-15T00:00:00\",\n \"ScheduleDuration\": 8.5\n },\n {\n \"ParticipantId\": 16584,\n \"ParticipantTypeId\": 2,\n \"AgentScheduleId\": -2099824412,\n \"AgentScheduleIntervalId\": -2099824412,\n \"ScheduleId\": 405,\n \"ExceptionID\": 925727,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-12-15T16:30:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-12-16T01:00:00\",\n \"TimeZoneId\": 20,\n \"ScheduleDate\": \"2024-12-15T00:00:00\",\n \"ScheduleDuration\": 8.5\n }\n ],\n \"ExecutiveSummaryByScheduleDate\": [\n {\n \"DataSet\": \"11\",\n \"ScheduleDate\": \"2024-12-09T00:00:00\",\n \"Total\": 442,\n \"Cost\": 6630,\n \"PercentHours\": 16.56\n },\n {\n \"DataSet\": \"11\",\n \"ScheduleDate\": \"2024-12-10T00:00:00\",\n \"Total\": 467.5,\n \"Cost\": 7012.5,\n \"PercentHours\": 17.52\n },\n {\n \"DataSet\": \"11\",\n \"ScheduleDate\": \"2024-12-11T00:00:00\",\n \"Total\": 544,\n \"Cost\": 8160,\n \"PercentHours\": 20.38\n },\n {\n \"DataSet\": \"11\",\n \"ScheduleDate\": \"2024-12-12T00:00:00\",\n \"Total\": 544,\n \"Cost\": 8160,\n \"PercentHours\": 20.38\n },\n {\n \"DataSet\": \"11\",\n \"ScheduleDate\": \"2024-12-13T00:00:00\",\n \"Total\": 323,\n \"Cost\": 4845,\n \"PercentHours\": 12.1\n },\n {\n \"DataSet\": \"11\",\n \"ScheduleDate\": \"2024-12-14T00:00:00\",\n \"Total\": 178.5,\n \"Cost\": 2677.5,\n \"PercentHours\": 6.69\n },\n {\n \"DataSet\": \"11\",\n \"ScheduleDate\": \"2024-12-15T00:00:00\",\n \"Total\": 170,\n \"Cost\": 2550,\n \"PercentHours\": 6.37\n },\n {\n \"DataSet\": \"11\",\n \"ScheduleDate\": null,\n \"Total\": 2669,\n \"Cost\": 40035,\n \"PercentHours\": 100\n }\n ],\n \"ExecutiveSummaryByEventType\": [\n {\n \"DataSet\": \"12\",\n \"EventTypeName\": \"Work\",\n \"ExceptionTypeID\": 1,\n \"Total\": 2669,\n \"Cost\": 40035,\n \"PercentHours\": 100\n },\n {\n \"DataSet\": \"12\",\n \"EventTypeName\": \"\",\n \"ExceptionTypeID\": null,\n \"Total\": 2669,\n \"Cost\": 40035,\n \"PercentHours\": 100\n }\n ],\n \"ExecutiveSummaryByAtWorkStatus\": [\n {\n \"DataSet\": \"13\",\n \"AtWork\": true,\n \"AtWorkStatus\": \"At work\",\n \"Total\": 2669,\n \"Cost\": 40035,\n \"PercentHours\": 100\n },\n {\n \"DataSet\": \"13\",\n \"AtWork\": null,\n \"AtWorkStatus\": null,\n \"Total\": 2669,\n \"Cost\": 40035,\n \"PercentHours\": 100\n }\n ],\n \"ExecutiveSummaryByInQueueStatus\": [\n {\n \"DataSet\": \"14\",\n \"InQueue\": true,\n \"InQueueStatus\": \"In queue\",\n \"Total\": 2669,\n \"Cost\": 40035,\n \"PercentHours\": 100\n },\n {\n \"DataSet\": \"14\",\n \"InQueue\": null,\n 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\"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 49,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 68,\n \"AgentName\": \"Florez, Oscar \",\n \"PublishedIntervalId\": 331793,\n \"ExceptionID\": 934044,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-20T10:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-20T18:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T10:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T18:30:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 69,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 107,\n \"AgentName\": \"Martinez, Cristian \",\n \"PublishedIntervalId\": 331799,\n \"ExceptionID\": 934050,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-20T09:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-20T17:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T09:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T17:30:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 124,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 262,\n \"AgentName\": \"Watkins, Tracy \",\n \"PublishedIntervalId\": 331873,\n \"ExceptionID\": 934124,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-18T10:00:00\",\n \"Duration\": 5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-18T15:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T10:00:00\",\n \"EndTimeDisplay\": \"2024-03-18T15:00:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 117,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 65,\n \"AgentName\": \"Sanchez, Maria \",\n \"PublishedIntervalId\": 331909,\n \"ExceptionID\": 934160,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-18T02:00:00\",\n \"Duration\": 4,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-18T06:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T02:00:00\",\n \"EndTimeDisplay\": \"2024-03-18T06:00:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 124,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 262,\n \"AgentName\": \"Watkins, Tracy \",\n \"PublishedIntervalId\": 331923,\n \"ExceptionID\": 934174,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-20T14:00:00\",\n \"Duration\": 2.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-20T16:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T14:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T16:30:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 110,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 185,\n \"AgentName\": \"Prioleau, Sherry \",\n \"PublishedIntervalId\": 331935,\n \"ExceptionID\": 934186,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T08:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T09:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T08:45:00\",\n \"EndTimeDisplay\": \"2024-03-20T09:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 1,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 278,\n \"AgentName\": \"Areheart, Sam \",\n \"PublishedIntervalId\": 331960,\n \"ExceptionID\": 934211,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T10:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T11:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T10:45:00\",\n \"EndTimeDisplay\": \"2024-03-20T11:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 56,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 287,\n \"AgentName\": \"Haltiwanger, Debra \",\n \"PublishedIntervalId\": 331965,\n \"ExceptionID\": 934216,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-18T18:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone 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\"2024-03-19T11:15:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 66,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 129,\n \"AgentName\": \"Lewis, Lisha \",\n \"PublishedIntervalId\": 331993,\n \"ExceptionID\": 934244,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-19T12:45:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T13:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T12:45:00\",\n \"EndTimeDisplay\": \"2024-03-19T13:15:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 57,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 91,\n \"AgentName\": \"Heinly, Gesela \",\n \"PublishedIntervalId\": 331997,\n \"ExceptionID\": 934248,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-19T12:00:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T12:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T12:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T12:30:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 51,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 353,\n \"AgentName\": \"Fraley, Ashley \",\n \"PublishedIntervalId\": 332022,\n \"ExceptionID\": 934273,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-18T09:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T10:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T09:45:00\",\n \"EndTimeDisplay\": \"2024-03-18T10:00:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 51,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 353,\n \"AgentName\": \"Fraley, Ashley \",\n \"PublishedIntervalId\": 332027,\n \"ExceptionID\": 934278,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-19T12:30:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T13:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T12:30:00\",\n \"EndTimeDisplay\": \"2024-03-19T13:00:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 69,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 107,\n \"AgentName\": \"Martinez, Cristian \",\n \"PublishedIntervalId\": 332058,\n \"ExceptionID\": 934309,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-18T10:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T11:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T10:45:00\",\n \"EndTimeDisplay\": \"2024-03-18T11:00:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 113,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 240,\n \"AgentName\": \"Richert, Jessica \",\n \"PublishedIntervalId\": 332066,\n \"ExceptionID\": 934317,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T21:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T21:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T21:15:00\",\n \"EndTimeDisplay\": \"2024-03-20T21:30:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 113,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 240,\n \"AgentName\": \"Richert, Jessica \",\n \"PublishedIntervalId\": 332090,\n \"ExceptionID\": 934341,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-19T22:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T22:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T22:15:00\",\n \"EndTimeDisplay\": \"2024-03-19T22:30:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 68,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 318,\n \"AgentName\": \"Malvoisin, Fernando \",\n \"PublishedIntervalId\": 332100,\n \"ExceptionID\": 934351,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-18T09:30:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T10:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T09:30:00\",\n \"EndTimeDisplay\": \"2024-03-18T10:30:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 68,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 318,\n \"AgentName\": \"Malvoisin, Fernando \",\n \"PublishedIntervalId\": 332107,\n \"ExceptionID\": 934358,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T08:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T08:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T08:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T08:15:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 12,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 306,\n \"AgentName\": \"Crislip, Traci \",\n \"PublishedIntervalId\": 332121,\n \"ExceptionID\": 934372,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-19T22:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T23:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T22:45:00\",\n \"EndTimeDisplay\": \"2024-03-19T23:00:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 60,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 246,\n \"AgentName\": \"Houck, Matthew \",\n \"PublishedIntervalId\": 332140,\n \"ExceptionID\": 934391,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-20T13:45:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T14:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T13:45:00\",\n \"EndTimeDisplay\": \"2024-03-20T14:45:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 67,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 271,\n \"AgentName\": \"Mack, Janelle \",\n \"PublishedIntervalId\": 332156,\n \"ExceptionID\": 934407,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-20T03:15:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T04:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T03:15:00\",\n \"EndTimeDisplay\": \"2024-03-20T04:15:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 69,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 107,\n \"AgentName\": \"Martinez, Cristian \",\n \"PublishedIntervalId\": 332172,\n \"ExceptionID\": 934423,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-19T15:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T15:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T15:15:00\",\n \"EndTimeDisplay\": \"2024-03-19T15:30:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 3,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 453,\n \"AgentName\": \"Badgett, Gregory \",\n \"PublishedIntervalId\": 332181,\n \"ExceptionID\": 934432,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-19T17:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T17:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T17:15:00\",\n \"EndTimeDisplay\": \"2024-03-19T17:30:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 121,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 455,\n \"AgentName\": \"Sticha, Carmen \",\n \"PublishedIntervalId\": 332197,\n \"ExceptionID\": 934448,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-18T15:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T15:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T15:15:00\",\n \"EndTimeDisplay\": \"2024-03-18T15:30:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 121,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 455,\n \"AgentName\": \"Sticha, Carmen \",\n 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{\n \"ParticipantRowNumber\": 123,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 429,\n \"AgentName\": \"Turner, Bruce \",\n \"PublishedIntervalId\": 332280,\n \"ExceptionID\": 934531,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T18:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T18:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T18:15:00\",\n \"EndTimeDisplay\": \"2024-03-20T18:30:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 70,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 449,\n \"AgentName\": \"McBride, Natasha \",\n \"PublishedIntervalId\": 332294,\n \"ExceptionID\": 934545,\n \"ExceptionTypeID\": 2,\n 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\"StartTimeDisplay\": \"2024-03-20T21:45:00\",\n \"EndTimeDisplay\": \"2024-03-20T22:45:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 105,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 370,\n \"AgentName\": \"Nelson, Candice \",\n \"PublishedIntervalId\": 332333,\n \"ExceptionID\": 934584,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-20T16:30:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T17:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T16:30:00\",\n \"EndTimeDisplay\": \"2024-03-20T17:30:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 11,\n \"ScheduleDateRowNumber\": 2,\n 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100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T18:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T18:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T18:15:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 115,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 392,\n \"AgentName\": \"Rodriguez, Clarisa \",\n \"PublishedIntervalId\": 332387,\n \"ExceptionID\": 934638,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-19T07:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n 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true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T16:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T16:30:00\",\n \"EndTimeDisplay\": \"2024-03-18T16:45:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 119,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 414,\n \"AgentName\": \"Schrum, Joe \",\n \"PublishedIntervalId\": 332455,\n \"ExceptionID\": 934706,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T23:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n 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\"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T12:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T11:45:00\",\n \"EndTimeDisplay\": \"2024-03-18T12:00:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 109,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 440,\n \"AgentName\": \"Pollock, Mitch \",\n \"PublishedIntervalId\": 332517,\n \"ExceptionID\": 934768,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-18T12:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T12:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T12:30:00\",\n \"EndTimeDisplay\": \"2024-03-18T12:45:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 109,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 440,\n \"AgentName\": \"Pollock, Mitch \",\n \"PublishedIntervalId\": 332524,\n \"ExceptionID\": 934775,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-19T12:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T13:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T12:45:00\",\n \"EndTimeDisplay\": \"2024-03-19T13:00:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 45,\n \"ScheduleDateRowNumber\": 1,\n 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\"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 62,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 147,\n \"AgentName\": \"Kenney, Reye \",\n \"PublishedIntervalId\": 332585,\n \"ExceptionID\": 934836,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-20T10:30:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T11:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T10:30:00\",\n \"EndTimeDisplay\": \"2024-03-20T11:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 106,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 352,\n \"AgentName\": \"Newman, Jean \",\n \"PublishedIntervalId\": 332591,\n 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\"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T10:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T10:30:00\",\n \"EndTimeDisplay\": \"2024-03-20T10:45:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 49,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 68,\n \"AgentName\": \"Florez, Oscar \",\n \"PublishedIntervalId\": 332612,\n \"ExceptionID\": 934863,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-19T14:15:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T14:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T14:15:00\",\n \"EndTimeDisplay\": \"2024-03-19T14:45:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 71,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 135,\n \"AgentName\": \"Montes, David \",\n \"PublishedIntervalId\": 332632,\n \"ExceptionID\": 934883,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-20T17:00:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T17:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T17:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T17:30:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 69,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 107,\n \"AgentName\": \"Martinez, Cristian \",\n \"PublishedIntervalId\": 332642,\n \"ExceptionID\": 934893,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-20T09:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T09:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T09:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T09:15:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 53,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 71,\n \"AgentName\": \"Granda, Luis \",\n \"PublishedIntervalId\": 332662,\n \"ExceptionID\": 934913,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-20T09:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T09:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T09:30:00\",\n \"EndTimeDisplay\": \"2024-03-20T09:45:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 47,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 51,\n \"AgentName\": \"Dyer, Amanda \",\n \"PublishedIntervalId\": 332688,\n \"ExceptionID\": 934939,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-19T14:15:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T14:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T14:15:00\",\n \"EndTimeDisplay\": \"2024-03-19T14:45:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 124,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 262,\n \"AgentName\": \"Watkins, Tracy \",\n \"PublishedIntervalId\": 332704,\n \"ExceptionID\": 934955,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-19T14:00:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T14:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T14:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T14:30:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 72,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 145,\n \"AgentName\": \"Mosley, Kerry \",\n \"PublishedIntervalId\": 332709,\n \"ExceptionID\": 934960,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T11:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T11:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T11:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T11:15:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 107,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 171,\n \"AgentName\": \"Newton, Mary \",\n \"PublishedIntervalId\": 332733,\n \"ExceptionID\": 934984,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-19T13:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T13:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T13:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T13:15:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 120,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 36,\n \"AgentName\": \"Stalnaker, Mary Beth \",\n \"PublishedIntervalId\": 332761,\n \"ExceptionID\": 935012,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-18T17:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T17:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T17:00:00\",\n \"EndTimeDisplay\": \"2024-03-18T17:15:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 120,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 36,\n \"AgentName\": \"Stalnaker, Mary Beth \",\n \"PublishedIntervalId\": 332766,\n \"ExceptionID\": 935017,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-19T11:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T11:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T11:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T11:15:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 111,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 450,\n \"AgentName\": \"Renfroe, Dave \",\n \"PublishedIntervalId\": 332796,\n \"ExceptionID\": 935047,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-19T11:30:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T12:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T11:30:00\",\n \"EndTimeDisplay\": \"2024-03-19T12:00:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 48,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 136,\n \"AgentName\": \"Finn, Mike \",\n \"PublishedIntervalId\": 332806,\n \"ExceptionID\": 935057,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-18T19:30:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T20:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T19:30:00\",\n \"EndTimeDisplay\": \"2024-03-18T20:00:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 50,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 144,\n \"AgentName\": \"Fowler, Wendy \",\n \"PublishedIntervalId\": 332827,\n \"ExceptionID\": 935078,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-18T14:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T14:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T14:30:00\",\n \"EndTimeDisplay\": \"2024-03-18T14:45:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 50,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 144,\n \"AgentName\": \"Fowler, Wendy \",\n \"PublishedIntervalId\": 332834,\n \"ExceptionID\": 935085,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-20T11:45:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T12:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T11:45:00\",\n \"EndTimeDisplay\": \"2024-03-20T12:15:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 12,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 306,\n \"AgentName\": \"Crislip, Traci \",\n \"PublishedIntervalId\": 332838,\n \"ExceptionID\": 935089,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-20T19:45:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T20:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T19:45:00\",\n \"EndTimeDisplay\": \"2024-03-20T20:45:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 55,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 423,\n \"AgentName\": \"Griffin, John \",\n \"PublishedIntervalId\": 332847,\n \"ExceptionID\": 935098,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-19T18:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T18:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T18:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T18:15:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 116,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 58,\n \"AgentName\": \"Rollison, Karen \",\n \"PublishedIntervalId\": 332853,\n \"ExceptionID\": 935104,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-18T09:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T09:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T09:15:00\",\n \"EndTimeDisplay\": \"2024-03-18T09:30:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 59,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 250,\n \"AgentName\": \"Horne, Andy \",\n \"PublishedIntervalId\": 332865,\n \"ExceptionID\": 935116,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-19T14:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T14:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T14:15:00\",\n \"EndTimeDisplay\": \"2024-03-19T14:30:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 8,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 402,\n \"AgentName\": \"Burns, Barbara \",\n \"PublishedIntervalId\": 332896,\n \"ExceptionID\": 935147,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T12:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T13:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T12:45:00\",\n \"EndTimeDisplay\": \"2024-03-20T13:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 117,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 65,\n \"AgentName\": \"Sanchez, Maria \",\n \"PublishedIntervalId\": 332923,\n \"ExceptionID\": 935174,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-19T04:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T04:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T04:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T04:15:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 1,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 278,\n \"AgentName\": \"Areheart, Sam \",\n \"PublishedIntervalId\": 341164,\n \"ExceptionID\": 952695,\n \"ExceptionTypeID\": 4,\n \"StartTime\": \"2024-03-19T08:00:00\",\n \"Duration\": 8,\n \"Priority\": 200,\n \"AtWork\": false,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#228B22\",\n \"ExceptionTypeName\": \"PTO\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"test3\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T16:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T08:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T16:00:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 2,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 156,\n \"AgentName\": \"Azzarito, Deborah \",\n \"PublishedIntervalId\": 341172,\n \"ExceptionID\": 952703,\n \"ExceptionTypeID\": 4,\n \"StartTime\": \"2024-03-20T08:00:00\",\n \"Duration\": 8,\n \"Priority\": 200,\n \"AtWork\": false,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#228B22\",\n \"ExceptionTypeName\": \"PTO\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"test3\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T16:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T08:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T16:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 105,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 370,\n \"AgentName\": \"Nelson, Candice \",\n \"PublishedIntervalId\": 341214,\n \"ExceptionID\": 952745,\n \"ExceptionTypeID\": 8,\n \"StartTime\": \"2024-03-18T12:00:00\",\n \"Duration\": 0.0833,\n \"Priority\": 150,\n \"AtWork\": false,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#ff0000\",\n \"ExceptionTypeName\": \"Late\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Created by soft checkin monitor\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-18T12:05:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T12:00:00\",\n \"EndTimeDisplay\": \"2024-03-18T12:05:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 121,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 455,\n \"AgentName\": \"Sticha, Carmen \",\n \"PublishedIntervalId\": 332202,\n \"ExceptionID\": 934453,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-19T17:30:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T18:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T17:30:00\",\n \"EndTimeDisplay\": \"2024-03-19T18:30:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 7,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 467,\n \"AgentName\": \"Brown, Chanell \",\n \"PublishedIntervalId\": 332219,\n \"ExceptionID\": 934470,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-18T16:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T17:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T16:45:00\",\n \"EndTimeDisplay\": \"2024-03-18T17:00:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 3,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 453,\n \"AgentName\": \"Badgett, Gregory \",\n \"PublishedIntervalId\": 332179,\n \"ExceptionID\": 934430,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-18T22:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T22:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T22:15:00\",\n \"EndTimeDisplay\": \"2024-03-18T22:30:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 3,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 453,\n \"AgentName\": \"Badgett, Gregory \",\n \"PublishedIntervalId\": 341178,\n \"ExceptionID\": 952709,\n \"ExceptionTypeID\": 4,\n \"StartTime\": \"2024-03-19T08:00:00\",\n \"Duration\": 8,\n \"Priority\": 200,\n \"AtWork\": false,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#228B22\",\n \"ExceptionTypeName\": \"PTO\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"test3\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T16:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T08:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T16:00:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 107,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 171,\n \"AgentName\": \"Newton, Mary \",\n \"PublishedIntervalId\": 332731,\n \"ExceptionID\": 934982,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-19T07:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T08:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T07:45:00\",\n \"EndTimeDisplay\": \"2024-03-19T08:00:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 107,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 171,\n \"AgentName\": \"Newton, Mary \",\n \"PublishedIntervalId\": 332738,\n \"ExceptionID\": 934989,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-20T06:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T06:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T06:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T06:15:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 110,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 185,\n \"AgentName\": \"Prioleau, Sherry \",\n \"PublishedIntervalId\": 331933,\n \"ExceptionID\": 934184,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-18T11:30:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T12:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T11:30:00\",\n \"EndTimeDisplay\": \"2024-03-18T12:00:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 110,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 185,\n \"AgentName\": \"Prioleau, Sherry \",\n \"PublishedIntervalId\": 332726,\n \"ExceptionID\": 934977,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-19T07:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T07:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T07:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T07:15:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 108,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 195,\n \"AgentName\": \"Olsen, Kristin \",\n \"PublishedIntervalId\": 331870,\n \"ExceptionID\": 934121,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-19T09:00:00\",\n \"Duration\": 5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-19T14:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T09:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T14:00:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 109,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 440,\n \"AgentName\": \"Pollock, Mitch \",\n \"PublishedIntervalId\": 332522,\n \"ExceptionID\": 934773,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-19T15:30:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T16:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T15:30:00\",\n \"EndTimeDisplay\": \"2024-03-19T16:30:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 113,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 240,\n \"AgentName\": \"Richert, Jessica \",\n \"PublishedIntervalId\": 332147,\n \"ExceptionID\": 934398,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-18T16:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T16:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T16:00:00\",\n \"EndTimeDisplay\": \"2024-03-18T16:15:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 113,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 240,\n \"AgentName\": \"Richert, Jessica \",\n \"PublishedIntervalId\": 331658,\n \"ExceptionID\": 933909,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-19T14:00:00\",\n \"Duration\": 9.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-19T23:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T14:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T23:15:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 45,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 432,\n \"AgentName\": \"Dunbar, Bill \",\n \"PublishedIntervalId\": 331917,\n \"ExceptionID\": 934168,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-19T18:00:00\",\n \"Duration\": 4,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-19T22:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T18:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T22:00:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 113,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 240,\n \"AgentName\": \"Richert, Jessica \",\n \"PublishedIntervalId\": 332064,\n \"ExceptionID\": 934315,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T16:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T16:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T16:15:00\",\n \"EndTimeDisplay\": \"2024-03-20T16:30:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 60,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 246,\n \"AgentName\": \"Houck, Matthew \",\n \"PublishedIntervalId\": 332133,\n \"ExceptionID\": 934384,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-18T16:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T16:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T16:30:00\",\n \"EndTimeDisplay\": \"2024-03-18T16:45:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 60,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 246,\n \"AgentName\": \"Houck, Matthew \",\n \"PublishedIntervalId\": 332138,\n \"ExceptionID\": 934389,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-19T09:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T10:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T09:45:00\",\n \"EndTimeDisplay\": \"2024-03-19T10:00:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 59,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 250,\n \"AgentName\": \"Horne, Andy \",\n \"PublishedIntervalId\": 332863,\n \"ExceptionID\": 935114,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-18T12:30:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T13:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T12:30:00\",\n \"EndTimeDisplay\": \"2024-03-18T13:00:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 59,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 250,\n \"AgentName\": \"Horne, Andy \",\n \"PublishedIntervalId\": 331861,\n \"ExceptionID\": 934112,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-20T09:30:00\",\n \"Duration\": 6,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-20T15:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T09:30:00\",\n \"EndTimeDisplay\": \"2024-03-20T15:30:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 123,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 429,\n \"AgentName\": \"Turner, Bruce \",\n \"PublishedIntervalId\": 332273,\n \"ExceptionID\": 934524,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-18T18:30:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T19:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T18:30:00\",\n \"EndTimeDisplay\": \"2024-03-18T19:00:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 123,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 429,\n \"AgentName\": \"Turner, Bruce \",\n \"PublishedIntervalId\": 331708,\n \"ExceptionID\": 933959,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-20T15:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-21T00:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T15:00:00\",\n \"EndTimeDisplay\": \"2024-03-21T00:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 67,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 271,\n \"AgentName\": \"Mack, Janelle \",\n \"PublishedIntervalId\": 332154,\n \"ExceptionID\": 934405,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-19T01:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T01:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T01:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T01:15:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 1,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 278,\n \"AgentName\": \"Areheart, Sam \",\n \"PublishedIntervalId\": 331623,\n \"ExceptionID\": 933874,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-18T09:00:00\",\n \"Duration\": 11,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-18T20:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T09:00:00\",\n \"EndTimeDisplay\": \"2024-03-18T20:00:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 1,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 278,\n \"AgentName\": \"Areheart, Sam \",\n \"PublishedIntervalId\": 331953,\n \"ExceptionID\": 934204,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-18T16:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T16:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T16:00:00\",\n \"EndTimeDisplay\": \"2024-03-18T16:15:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 1,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 278,\n \"AgentName\": \"Areheart, Sam \",\n \"PublishedIntervalId\": 331958,\n \"ExceptionID\": 934209,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-19T17:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T18:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T17:45:00\",\n \"EndTimeDisplay\": \"2024-03-19T18:00:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 119,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 414,\n \"AgentName\": \"Schrum, Joe \",\n \"PublishedIntervalId\": 332453,\n \"ExceptionID\": 934704,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T18:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T19:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T18:45:00\",\n \"EndTimeDisplay\": \"2024-03-20T19:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 55,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 423,\n \"AgentName\": \"Griffin, John \",\n \"PublishedIntervalId\": 332078,\n \"ExceptionID\": 934329,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-18T13:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T13:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T13:30:00\",\n \"EndTimeDisplay\": \"2024-03-18T13:45:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 56,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 287,\n \"AgentName\": \"Haltiwanger, Debra \",\n \"PublishedIntervalId\": 332559,\n \"ExceptionID\": 934810,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-19T16:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T17:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T16:45:00\",\n \"EndTimeDisplay\": \"2024-03-19T17:00:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 56,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 287,\n \"AgentName\": \"Haltiwanger, Debra \",\n \"PublishedIntervalId\": 331970,\n \"ExceptionID\": 934221,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T19:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T20:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T19:45:00\",\n \"EndTimeDisplay\": \"2024-03-20T20:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 12,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 306,\n \"AgentName\": \"Crislip, Traci \",\n \"PublishedIntervalId\": 332919,\n \"ExceptionID\": 935170,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-18T22:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": 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119,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 414,\n \"AgentName\": \"Schrum, Joe \",\n \"PublishedIntervalId\": 331750,\n \"ExceptionID\": 934001,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-18T16:30:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-19T01:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T16:30:00\",\n \"EndTimeDisplay\": \"2024-03-19T01:30:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 68,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 318,\n \"AgentName\": \"Malvoisin, Fernando \",\n \"PublishedIntervalId\": 331661,\n \"ExceptionID\": 933912,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-18T05:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-18T14:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T05:00:00\",\n \"EndTimeDisplay\": \"2024-03-18T14:00:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 68,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 318,\n \"AgentName\": \"Malvoisin, Fernando \",\n \"PublishedIntervalId\": 332105,\n \"ExceptionID\": 934356,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-19T12:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T13:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T12:45:00\",\n \"EndTimeDisplay\": \"2024-03-19T13:00:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 118,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 409,\n \"AgentName\": \"Schmidt, Peter \",\n \"PublishedIntervalId\": 332425,\n \"ExceptionID\": 934676,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-18T13:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T13:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T13:00:00\",\n \"EndTimeDisplay\": \"2024-03-18T13:15:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 118,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 409,\n \"AgentName\": \"Schmidt, Peter \",\n \"PublishedIntervalId\": 331746,\n \"ExceptionID\": 933997,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-19T11:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-19T20:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T11:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T20:00:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 106,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 352,\n \"AgentName\": \"Newman, Jean \",\n \"PublishedIntervalId\": 332589,\n \"ExceptionID\": 934840,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-18T04:15:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T04:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T04:15:00\",\n \"EndTimeDisplay\": \"2024-03-18T04:45:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 106,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 352,\n \"AgentName\": \"Newman, Jean \",\n \"PublishedIntervalId\": 332380,\n \"ExceptionID\": 934631,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-20T04:00:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T04:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T04:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T04:30:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 114,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 61,\n \"AgentName\": \"Ridenhour, Stephan \",\n \"PublishedIntervalId\": 332673,\n \"ExceptionID\": 934924,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-18T17:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T17:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T17:30:00\",\n \"EndTimeDisplay\": \"2024-03-18T17:45:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 58,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 407,\n \"AgentName\": \"Hipps, Casandra \",\n \"PublishedIntervalId\": 332409,\n \"ExceptionID\": 934660,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-19T14:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T14:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T14:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T14:15:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 58,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 407,\n \"AgentName\": \"Hipps, Casandra \",\n \"PublishedIntervalId\": 332421,\n \"ExceptionID\": 934672,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T11:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T11:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T11:15:00\",\n \"EndTimeDisplay\": \"2024-03-20T11:30:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 53,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 71,\n \"AgentName\": \"Granda, Luis \",\n \"PublishedIntervalId\": 332655,\n \"ExceptionID\": 934906,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-19T11:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T12:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T11:45:00\",\n \"EndTimeDisplay\": \"2024-03-19T12:00:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 53,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 71,\n \"AgentName\": \"Granda, Luis \",\n \"PublishedIntervalId\": 332660,\n \"ExceptionID\": 934911,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-20T13:45:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T14:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T13:45:00\",\n \"EndTimeDisplay\": \"2024-03-20T14:15:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 8,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 402,\n \"AgentName\": \"Burns, Barbara \",\n \"PublishedIntervalId\": 332894,\n \"ExceptionID\": 935145,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-18T11:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T11:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T11:15:00\",\n \"EndTimeDisplay\": \"2024-03-18T11:30:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 57,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 91,\n \"AgentName\": \"Heinly, Gesela \",\n \"PublishedIntervalId\": 331995,\n \"ExceptionID\": 934246,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-19T10:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T10:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T10:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T10:15:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 69,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 107,\n \"AgentName\": \"Martinez, Cristian \",\n \"PublishedIntervalId\": 332640,\n \"ExceptionID\": 934891,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-20T13:45:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T14:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T13:45:00\",\n \"EndTimeDisplay\": \"2024-03-20T14:15:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 112,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 401,\n \"AgentName\": \"Richbourg, Mandy \",\n \"PublishedIntervalId\": 332461,\n \"ExceptionID\": 934712,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-19T13:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T13:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T13:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T13:15:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 112,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 401,\n \"AgentName\": \"Richbourg, Mandy \",\n \"PublishedIntervalId\": 332466,\n \"ExceptionID\": 934717,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-20T15:15:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T16:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T15:15:00\",\n \"EndTimeDisplay\": \"2024-03-20T16:15:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 66,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 129,\n \"AgentName\": \"Lewis, Lisha \",\n \"PublishedIntervalId\": 331991,\n \"ExceptionID\": 934242,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-19T10:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T10:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T10:30:00\",\n \"EndTimeDisplay\": \"2024-03-19T10:45:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 7,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 467,\n \"AgentName\": \"Brown, Chanell \",\n \"PublishedIntervalId\": 331692,\n \"ExceptionID\": 933943,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-19T11:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-19T20:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T11:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T20:00:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 5,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 479,\n \"AgentName\": \"Bickley, Sharon \",\n \"PublishedIntervalId\": 332901,\n \"ExceptionID\": 935152,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-18T13:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T13:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T13:00:00\",\n \"EndTimeDisplay\": \"2024-03-18T13:15:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 71,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 135,\n \"AgentName\": \"Montes, David \",\n \"PublishedIntervalId\": 332625,\n \"ExceptionID\": 934876,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-18T19:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T20:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T19:45:00\",\n \"EndTimeDisplay\": \"2024-03-18T20:00:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 71,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 135,\n \"AgentName\": \"Montes, David \",\n \"PublishedIntervalId\": 332630,\n \"ExceptionID\": 934881,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-19T13:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T13:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T13:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T13:15:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 61,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 397,\n \"AgentName\": \"Huntre, Laquista \",\n \"PublishedIntervalId\": 332484,\n \"ExceptionID\": 934735,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-20T11:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T12:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T11:45:00\",\n \"EndTimeDisplay\": \"2024-03-20T12:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 50,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 144,\n \"AgentName\": \"Fowler, Wendy \",\n \"PublishedIntervalId\": 332825,\n \"ExceptionID\": 935076,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-18T09:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T10:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T09:45:00\",\n \"EndTimeDisplay\": \"2024-03-18T10:00:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 50,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 144,\n \"AgentName\": \"Fowler, Wendy \",\n \"PublishedIntervalId\": 332832,\n \"ExceptionID\": 935083,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-19T08:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T08:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T08:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T08:15:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 72,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 145,\n \"AgentName\": \"Mosley, Kerry \",\n \"PublishedIntervalId\": 331983,\n \"ExceptionID\": 934234,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-19T04:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T04:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T04:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T04:15:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 115,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 392,\n \"AgentName\": \"Rodriguez, Clarisa \",\n \"PublishedIntervalId\": 332392,\n \"ExceptionID\": 934643,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-20T01:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T01:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T01:15:00\",\n \"EndTimeDisplay\": \"2024-03-20T01:30:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 72,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 145,\n \"AgentName\": \"Mosley, Kerry \",\n \"PublishedIntervalId\": 332707,\n \"ExceptionID\": 934958,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T06:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T06:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T06:30:00\",\n \"EndTimeDisplay\": \"2024-03-20T06:45:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 62,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 147,\n \"AgentName\": \"Kenney, Reye \",\n \"PublishedIntervalId\": 332578,\n \"ExceptionID\": 934829,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-18T12:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T12:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T12:30:00\",\n \"EndTimeDisplay\": \"2024-03-18T12:45:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 62,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 147,\n \"AgentName\": \"Kenney, Reye \",\n \"PublishedIntervalId\": 331785,\n \"ExceptionID\": 934036,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-20T05:30:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-20T14:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T05:30:00\",\n \"EndTimeDisplay\": \"2024-03-20T14:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 47,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 51,\n \"AgentName\": \"Dyer, Amanda \",\n \"PublishedIntervalId\": 331810,\n \"ExceptionID\": 934061,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-18T09:30:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-18T18:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T09:30:00\",\n \"EndTimeDisplay\": \"2024-03-18T18:00:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 47,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 51,\n \"AgentName\": \"Dyer, Amanda \",\n \"PublishedIntervalId\": 332686,\n \"ExceptionID\": 934937,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-18T09:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T09:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T09:30:00\",\n \"EndTimeDisplay\": \"2024-03-18T09:45:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 47,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 51,\n \"AgentName\": \"Dyer, Amanda \",\n \"PublishedIntervalId\": 332698,\n \"ExceptionID\": 934949,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-20T12:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T12:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T12:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T12:15:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 9,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 391,\n \"AgentName\": \"Carabo, Randy \",\n \"PublishedIntervalId\": 332042,\n \"ExceptionID\": 934293,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T11:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T11:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T11:30:00\",\n \"EndTimeDisplay\": \"2024-03-20T11:45:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 116,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 58,\n \"AgentName\": \"Rollison, Karen \",\n \"PublishedIntervalId\": 332597,\n \"ExceptionID\": 934848,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-19T15:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T16:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T15:45:00\",\n \"EndTimeDisplay\": \"2024-03-19T16:00:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 10,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 387,\n \"AgentName\": \"Cassleman, Sherry \",\n \"PublishedIntervalId\": 330410,\n \"ExceptionID\": 931341,\n \"ExceptionTypeID\": 5,\n \"StartTime\": \"2024-03-17T17:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#9400D3\",\n \"ExceptionTypeName\": \"Overtime\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": 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\"ParticipantRowNumber\": 10,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 387,\n \"AgentName\": \"Cassleman, Sherry \",\n \"PublishedIntervalId\": 331716,\n \"ExceptionID\": 933967,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-18T17:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-19T02:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T17:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T02:00:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 10,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 387,\n \"AgentName\": \"Cassleman, Sherry \",\n \"PublishedIntervalId\": 331716,\n \"ExceptionID\": 933967,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-18T17:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-19T02:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T17:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T02:00:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 10,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 387,\n \"AgentName\": \"Cassleman, Sherry \",\n \"PublishedIntervalId\": 332319,\n \"ExceptionID\": 934570,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-20T01:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T01:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T01:30:00\",\n \"EndTimeDisplay\": \"2024-03-20T01:45:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 11,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 371,\n \"AgentName\": \"Cathy, Kelly \",\n \"PublishedIntervalId\": 332353,\n \"ExceptionID\": 934604,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-20T12:45:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T13:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T12:45:00\",\n \"EndTimeDisplay\": \"2024-03-20T13:45:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 46,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 382,\n \"AgentName\": \"Duncan, Matthew \",\n \"PublishedIntervalId\": 332367,\n \"ExceptionID\": 934618,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-19T13:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T13:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T13:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T13:15:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 46,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 382,\n \"AgentName\": \"Duncan, Matthew \",\n \"PublishedIntervalId\": 332374,\n \"ExceptionID\": 934625,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-20T18:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T19:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T18:45:00\",\n \"EndTimeDisplay\": \"2024-03-20T19:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 6,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 27,\n \"AgentName\": \"Blakely, Latrice \",\n \"PublishedIntervalId\": 332647,\n \"ExceptionID\": 934898,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-19T11:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T11:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T11:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T11:15:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 120,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 36,\n \"AgentName\": \"Stalnaker, Mary Beth \",\n \"PublishedIntervalId\": 332759,\n \"ExceptionID\": 935010,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-18T13:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone 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\"2024-03-18T10:15:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 49,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 68,\n \"AgentName\": \"Florez, Oscar \",\n \"PublishedIntervalId\": 332617,\n \"ExceptionID\": 934868,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T16:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T17:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T16:45:00\",\n \"EndTimeDisplay\": \"2024-03-20T17:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 11,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 371,\n \"AgentName\": \"Cathy, Kelly \",\n \"PublishedIntervalId\": 331724,\n \"ExceptionID\": 933975,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-18T07:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-18T16:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T07:00:00\",\n \"EndTimeDisplay\": \"2024-03-18T16:00:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 11,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 371,\n \"AgentName\": \"Cathy, Kelly \",\n \"PublishedIntervalId\": 332346,\n \"ExceptionID\": 934597,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-18T14:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T14:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T14:00:00\",\n \"EndTimeDisplay\": \"2024-03-18T14:15:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 51,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 353,\n \"AgentName\": \"Fraley, Ashley \",\n \"PublishedIntervalId\": 332032,\n \"ExceptionID\": 934283,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T15:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": 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\"ParticipantRowNumber\": 105,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 370,\n \"AgentName\": \"Nelson, Candice \",\n \"PublishedIntervalId\": 332331,\n \"ExceptionID\": 934582,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-18T15:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T16:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T15:45:00\",\n \"EndTimeDisplay\": \"2024-03-18T16:00:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 48,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 136,\n \"AgentName\": \"Finn, Mike \",\n \"PublishedIntervalId\": 332811,\n \"ExceptionID\": 935062,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-19T22:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T23:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T22:45:00\",\n \"EndTimeDisplay\": \"2024-03-19T23:00:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 48,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 136,\n \"AgentName\": \"Finn, Mike \",\n \"PublishedIntervalId\": 332816,\n \"ExceptionID\": 935067,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-20T16:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T16:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T16:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T16:15:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 3,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 453,\n \"AgentName\": \"Badgett, Gregory \",\n \"PublishedIntervalId\": 332186,\n \"ExceptionID\": 934437,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-20T19:30:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T20:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T19:30:00\",\n \"EndTimeDisplay\": \"2024-03-20T20:30:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 4,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 451,\n \"AgentName\": \"Barton, Jean \",\n \"PublishedIntervalId\": 332543,\n \"ExceptionID\": 934794,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-19T15:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T15:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T15:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T15:15:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 2,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 156,\n \"AgentName\": \"Azzarito, Deborah \",\n \"PublishedIntervalId\": 332721,\n \"ExceptionID\": 934972,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-19T18:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T19:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T18:45:00\",\n \"EndTimeDisplay\": \"2024-03-19T19:00:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 70,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 449,\n \"AgentName\": \"McBride, Natasha \",\n \"PublishedIntervalId\": 332292,\n \"ExceptionID\": 934543,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-18T10:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T10:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T10:00:00\",\n \"EndTimeDisplay\": \"2024-03-18T10:15:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 70,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 449,\n \"AgentName\": \"McBride, Natasha \",\n \"PublishedIntervalId\": 332299,\n \"ExceptionID\": 934550,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-19T16:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T17:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T16:45:00\",\n \"EndTimeDisplay\": \"2024-03-19T17:00:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 3,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 453,\n \"AgentName\": \"Badgett, Gregory \",\n \"PublishedIntervalId\": 331682,\n \"ExceptionID\": 933933,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-19T15:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-20T00:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T15:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T00:00:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 3,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 453,\n \"AgentName\": \"Badgett, Gregory \",\n \"PublishedIntervalId\": 341179,\n \"ExceptionID\": 952710,\n \"ExceptionTypeID\": 4,\n \"StartTime\": \"2024-03-20T08:00:00\",\n \"Duration\": 8,\n \"Priority\": 200,\n \"AtWork\": false,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#228B22\",\n \"ExceptionTypeName\": \"PTO\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"test3\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T16:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T08:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T16:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 121,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 455,\n \"AgentName\": \"Sticha, Carmen \",\n \"PublishedIntervalId\": 331686,\n \"ExceptionID\": 933937,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-18T13:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-18T22:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T13:00:00\",\n \"EndTimeDisplay\": \"2024-03-18T22:00:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 109,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 440,\n \"AgentName\": \"Pollock, Mitch \",\n \"PublishedIntervalId\": 332521,\n \"ExceptionID\": 934772,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-19T12:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T12:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T12:30:00\",\n \"EndTimeDisplay\": \"2024-03-19T12:45:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 45,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 432,\n \"AgentName\": \"Dunbar, Bill \",\n \"PublishedIntervalId\": 332930,\n \"ExceptionID\": 935181,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-19T20:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T20:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T20:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T20:15:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 45,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 432,\n \"AgentName\": \"Dunbar, Bill \",\n \"PublishedIntervalId\": 342546,\n \"ExceptionID\": 955404,\n \"ExceptionTypeID\": 8,\n \"StartTime\": \"2024-03-19T18:00:00\",\n \"Duration\": 0.0833,\n \"Priority\": 150,\n \"AtWork\": false,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#ff0000\",\n \"ExceptionTypeName\": \"Late\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Created by soft checkin monitor\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-19T18:05:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T18:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T18:05:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 55,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 423,\n \"AgentName\": \"Griffin, John \",\n \"PublishedIntervalId\": 331771,\n \"ExceptionID\": 934022,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-20T11:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-20T20:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T11:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T20:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 123,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 429,\n \"AgentName\": \"Turner, Bruce \",\n \"PublishedIntervalId\": 331707,\n \"ExceptionID\": 933958,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-19T15:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-20T00:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T15:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T00:00:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 123,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 429,\n \"AgentName\": \"Turner, Bruce \",\n \"PublishedIntervalId\": 332277,\n \"ExceptionID\": 934528,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-19T18:30:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T19:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T18:30:00\",\n \"EndTimeDisplay\": \"2024-03-19T19:00:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 119,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 414,\n \"AgentName\": \"Schrum, Joe \",\n \"PublishedIntervalId\": 332452,\n \"ExceptionID\": 934703,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-20T00:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T00:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T00:15:00\",\n \"EndTimeDisplay\": \"2024-03-20T00:30:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 55,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 423,\n \"AgentName\": \"Griffin, John \",\n \"PublishedIntervalId\": 332075,\n \"ExceptionID\": 934326,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-18T15:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T15:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T15:30:00\",\n \"EndTimeDisplay\": \"2024-03-18T15:45:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 70,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 449,\n \"AgentName\": \"McBride, Natasha \",\n \"PublishedIntervalId\": 332296,\n \"ExceptionID\": 934547,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-19T10:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T10:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T10:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T10:15:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 70,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 449,\n \"AgentName\": \"McBride, Natasha \",\n \"PublishedIntervalId\": 332303,\n \"ExceptionID\": 934554,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-20T16:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T17:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T16:45:00\",\n \"EndTimeDisplay\": \"2024-03-20T17:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 111,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 450,\n \"AgentName\": \"Renfroe, Dave \",\n \"PublishedIntervalId\": 331620,\n \"ExceptionID\": 933871,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-18T07:00:00\",\n \"Duration\": 11,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-18T18:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T07:00:00\",\n \"EndTimeDisplay\": \"2024-03-18T18:00:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 111,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 450,\n \"AgentName\": \"Renfroe, Dave \",\n \"PublishedIntervalId\": 331943,\n \"ExceptionID\": 934194,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-18T15:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T15:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T15:00:00\",\n \"EndTimeDisplay\": \"2024-03-18T15:15:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 58,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 407,\n \"AgentName\": \"Hipps, Casandra \",\n \"PublishedIntervalId\": 342549,\n \"ExceptionID\": 955407,\n \"ExceptionTypeID\": 8,\n \"StartTime\": \"2024-03-20T09:00:00\",\n \"Duration\": 0.2,\n \"Priority\": 150,\n \"AtWork\": false,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#ff0000\",\n \"ExceptionTypeName\": \"Late\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Created by soft checkin monitor\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-20T09:12:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T09:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T09:12:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 118,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 409,\n \"AgentName\": \"Schmidt, Peter \",\n \"PublishedIntervalId\": 331745,\n \"ExceptionID\": 933996,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-18T11:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-18T20:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T11:00:00\",\n \"EndTimeDisplay\": \"2024-03-18T20:00:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 118,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 409,\n \"AgentName\": \"Schmidt, Peter \",\n \"PublishedIntervalId\": 332429,\n \"ExceptionID\": 934680,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-19T13:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T13:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T13:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T13:15:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 54,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 405,\n \"AgentName\": \"Greene, Tiffany \",\n \"PublishedIntervalId\": 331889,\n \"ExceptionID\": 934140,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-20T10:00:00\",\n \"Duration\": 4,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": 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58,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 407,\n \"AgentName\": \"Hipps, Casandra \",\n \"PublishedIntervalId\": 331741,\n \"ExceptionID\": 933992,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-19T12:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-19T21:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T12:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T21:00:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 112,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 401,\n \"AgentName\": \"Richbourg, Mandy \",\n \"PublishedIntervalId\": 331755,\n \"ExceptionID\": 934006,\n \"ExceptionTypeID\": 1,\n \"StartTime\": 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false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T12:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T11:30:00\",\n \"EndTimeDisplay\": \"2024-03-18T12:30:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 11,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 371,\n \"AgentName\": \"Cathy, Kelly \",\n \"PublishedIntervalId\": 332350,\n \"ExceptionID\": 934601,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-19T14:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T14:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T14:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T14:15:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 107,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 171,\n \"AgentName\": \"Newton, Mary \",\n \"PublishedIntervalId\": 332730,\n \"ExceptionID\": 934981,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-18T06:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T06:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T06:00:00\",\n \"EndTimeDisplay\": \"2024-03-18T06:15:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n 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\"StartTime\": \"2024-03-18T19:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T19:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T19:00:00\",\n \"EndTimeDisplay\": \"2024-03-18T19:15:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 107,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 171,\n \"AgentName\": \"Newton, Mary \",\n \"PublishedIntervalId\": 331823,\n \"ExceptionID\": 934074,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-20T06:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-20T14:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T06:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T14:30:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 110,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 185,\n \"AgentName\": \"Prioleau, Sherry \",\n \"PublishedIntervalId\": 331932,\n \"ExceptionID\": 934183,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-18T14:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T14:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T14:30:00\",\n \"EndTimeDisplay\": \"2024-03-18T14:45:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 110,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 185,\n \"AgentName\": \"Prioleau, Sherry \",\n \"PublishedIntervalId\": 332725,\n \"ExceptionID\": 934976,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-19T14:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T14:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T14:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T14:15:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 108,\n \"ScheduleDateRowNumber\": 2,\n 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\"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T13:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T13:15:00\",\n \"EndTimeDisplay\": \"2024-03-20T13:30:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 113,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 240,\n \"AgentName\": \"Richert, Jessica \",\n \"PublishedIntervalId\": 332087,\n \"ExceptionID\": 934338,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-19T16:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone 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\"2024-03-19T16:15:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 59,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 250,\n \"AgentName\": \"Horne, Andy \",\n \"PublishedIntervalId\": 332862,\n \"ExceptionID\": 935113,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-18T14:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T14:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T14:15:00\",\n \"EndTimeDisplay\": \"2024-03-18T14:30:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 59,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 250,\n \"AgentName\": \"Horne, Andy \",\n \"PublishedIntervalId\": 331860,\n \"ExceptionID\": 934111,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-19T09:30:00\",\n \"Duration\": 6,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-19T15:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T09:30:00\",\n \"EndTimeDisplay\": \"2024-03-19T15:30:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 51,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 353,\n \"AgentName\": \"Fraley, Ashley \",\n \"PublishedIntervalId\": 332031,\n \"ExceptionID\": 934282,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-20T11:45:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T12:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T11:45:00\",\n \"EndTimeDisplay\": \"2024-03-20T12:45:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 6,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 27,\n \"AgentName\": \"Blakely, Latrice \",\n \"PublishedIntervalId\": 332556,\n \"ExceptionID\": 934807,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-18T09:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": 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\"ParticipantRowNumber\": 106,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 352,\n \"AgentName\": \"Newman, Jean \",\n \"PublishedIntervalId\": 332593,\n \"ExceptionID\": 934844,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-19T04:00:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T04:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T04:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T04:30:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 51,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 353,\n \"AgentName\": \"Fraley, Ashley \",\n \"PublishedIntervalId\": 332024,\n \"ExceptionID\": 934275,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-18T15:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T15:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T15:30:00\",\n \"EndTimeDisplay\": \"2024-03-18T15:45:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 6,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 27,\n \"AgentName\": \"Blakely, Latrice \",\n \"PublishedIntervalId\": 332074,\n \"ExceptionID\": 934325,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-20T09:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T09:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T09:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T09:15:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 120,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 36,\n \"AgentName\": \"Stalnaker, Mary Beth \",\n \"PublishedIntervalId\": 332763,\n \"ExceptionID\": 935014,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-19T13:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T13:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T13:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T13:15:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 120,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 36,\n \"AgentName\": \"Stalnaker, Mary Beth \",\n \"PublishedIntervalId\": 332770,\n \"ExceptionID\": 935021,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-20T11:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T11:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T11:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T11:15:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 47,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 51,\n \"AgentName\": \"Dyer, Amanda \",\n \"PublishedIntervalId\": 332685,\n \"ExceptionID\": 934936,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-18T16:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T16:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T16:15:00\",\n \"EndTimeDisplay\": \"2024-03-18T16:30:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 47,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 51,\n \"AgentName\": \"Dyer, Amanda \",\n \"PublishedIntervalId\": 332690,\n \"ExceptionID\": 934941,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-19T09:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T09:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T09:30:00\",\n \"EndTimeDisplay\": \"2024-03-19T09:45:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 47,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 51,\n \"AgentName\": \"Dyer, Amanda \",\n \"PublishedIntervalId\": 332697,\n \"ExceptionID\": 934948,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T19:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T19:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T19:15:00\",\n \"EndTimeDisplay\": \"2024-03-20T19:30:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 116,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 58,\n \"AgentName\": \"Rollison, Karen \",\n \"PublishedIntervalId\": 332596,\n \"ExceptionID\": 934847,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-19T10:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T11:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T10:45:00\",\n \"EndTimeDisplay\": \"2024-03-19T11:00:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 114,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 61,\n \"AgentName\": \"Ridenhour, Stephan \",\n \"PublishedIntervalId\": 332672,\n \"ExceptionID\": 934923,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-18T15:00:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T15:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T15:00:00\",\n \"EndTimeDisplay\": \"2024-03-18T15:30:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 117,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 65,\n \"AgentName\": \"Sanchez, Maria \",\n \"PublishedIntervalId\": 331911,\n \"ExceptionID\": 934162,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-20T02:00:00\",\n \"Duration\": 4,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-20T06:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T02:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T06:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 68,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 318,\n \"AgentName\": \"Malvoisin, Fernando \",\n \"PublishedIntervalId\": 332104,\n \"ExceptionID\": 934355,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-19T09:00:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T10:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T09:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T10:00:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 68,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 318,\n \"AgentName\": \"Malvoisin, Fernando \",\n \"PublishedIntervalId\": 332109,\n \"ExceptionID\": 934360,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T12:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T13:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T12:45:00\",\n \"EndTimeDisplay\": \"2024-03-20T13:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 49,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 68,\n \"AgentName\": \"Florez, Oscar \",\n \"PublishedIntervalId\": 332609,\n \"ExceptionID\": 934860,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-18T16:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T16:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T16:30:00\",\n \"EndTimeDisplay\": \"2024-03-18T16:45:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 49,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 68,\n \"AgentName\": \"Florez, Oscar \",\n \"PublishedIntervalId\": 332616,\n \"ExceptionID\": 934867,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-20T14:15:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T14:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T14:15:00\",\n \"EndTimeDisplay\": \"2024-03-20T14:45:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 53,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 71,\n \"AgentName\": \"Granda, Luis \",\n \"PublishedIntervalId\": 331802,\n \"ExceptionID\": 934053,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-18T09:30:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-18T18:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T09:30:00\",\n \"EndTimeDisplay\": \"2024-03-18T18:00:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 53,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 71,\n \"AgentName\": \"Granda, Luis \",\n \"PublishedIntervalId\": 332652,\n \"ExceptionID\": 934903,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-18T14:30:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T15:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T14:30:00\",\n \"EndTimeDisplay\": \"2024-03-18T15:00:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 53,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 71,\n \"AgentName\": \"Granda, Luis \",\n \"PublishedIntervalId\": 332659,\n \"ExceptionID\": 934910,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T11:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T12:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T11:45:00\",\n \"EndTimeDisplay\": \"2024-03-20T12:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 118,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 409,\n \"AgentName\": \"Schmidt, Peter \",\n \"PublishedIntervalId\": 332436,\n \"ExceptionID\": 934687,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-20T17:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T17:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T17:15:00\",\n \"EndTimeDisplay\": \"2024-03-20T17:30:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 119,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 414,\n \"AgentName\": \"Schrum, Joe \",\n \"PublishedIntervalId\": 332445,\n \"ExceptionID\": 934696,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-18T20:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T20:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T20:00:00\",\n \"EndTimeDisplay\": \"2024-03-18T20:15:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 57,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 91,\n \"AgentName\": \"Heinly, Gesela \",\n \"PublishedIntervalId\": 331999,\n \"ExceptionID\": 934250,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T12:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T12:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T12:15:00\",\n \"EndTimeDisplay\": \"2024-03-20T12:30:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 69,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 107,\n \"AgentName\": \"Martinez, Cristian \",\n \"PublishedIntervalId\": 332639,\n \"ExceptionID\": 934890,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T10:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T10:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T10:15:00\",\n \"EndTimeDisplay\": \"2024-03-20T10:30:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 66,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 129,\n \"AgentName\": \"Lewis, Lisha \",\n \"PublishedIntervalId\": 331990,\n \"ExceptionID\": 934241,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-19T09:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T09:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T09:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T09:15:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 122,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 132,\n \"AgentName\": \"Sutherland, Todd \",\n \"PublishedIntervalId\": 331874,\n \"ExceptionID\": 934125,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-18T10:00:00\",\n \"Duration\": 5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-18T15:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T10:00:00\",\n \"EndTimeDisplay\": \"2024-03-18T15:00:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 71,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 135,\n \"AgentName\": \"Montes, David \",\n \"PublishedIntervalId\": 332629,\n \"ExceptionID\": 934880,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-19T19:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T20:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T19:45:00\",\n \"EndTimeDisplay\": \"2024-03-19T20:00:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 48,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 136,\n \"AgentName\": \"Finn, Mike \",\n \"PublishedIntervalId\": 332808,\n \"ExceptionID\": 935059,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-18T16:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T16:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T16:00:00\",\n \"EndTimeDisplay\": \"2024-03-18T16:15:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 48,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 136,\n \"AgentName\": \"Finn, Mike \",\n \"PublishedIntervalId\": 332815,\n \"ExceptionID\": 935066,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T22:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T23:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T22:45:00\",\n \"EndTimeDisplay\": \"2024-03-20T23:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 50,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 144,\n \"AgentName\": \"Fowler, Wendy \",\n \"PublishedIntervalId\": 332831,\n \"ExceptionID\": 935082,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-19T14:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T14:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T14:15:00\",\n \"EndTimeDisplay\": \"2024-03-19T14:30:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 50,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 144,\n \"AgentName\": \"Fowler, Wendy \",\n \"PublishedIntervalId\": 332836,\n \"ExceptionID\": 935087,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-20T08:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T08:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T08:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T08:15:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 72,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 145,\n \"AgentName\": \"Mosley, Kerry \",\n \"PublishedIntervalId\": 331982,\n \"ExceptionID\": 934233,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-18T08:30:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T09:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T08:30:00\",\n \"EndTimeDisplay\": \"2024-03-18T09:00:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 1,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 278,\n \"AgentName\": \"Areheart, Sam \",\n \"PublishedIntervalId\": 331957,\n \"ExceptionID\": 934208,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-19T15:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T16:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T15:45:00\",\n \"EndTimeDisplay\": \"2024-03-19T16:00:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 56,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 287,\n \"AgentName\": \"Haltiwanger, Debra \",\n \"PublishedIntervalId\": 332558,\n \"ExceptionID\": 934809,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-19T14:30:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T15:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T14:30:00\",\n \"EndTimeDisplay\": \"2024-03-19T15:30:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 62,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 147,\n \"AgentName\": \"Kenney, Reye \",\n \"PublishedIntervalId\": 332582,\n \"ExceptionID\": 934833,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-19T12:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T12:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T12:30:00\",\n \"EndTimeDisplay\": \"2024-03-19T12:45:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 2,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 156,\n \"AgentName\": \"Azzarito, Deborah \",\n \"PublishedIntervalId\": 331825,\n \"ExceptionID\": 934076,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-18T12:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-18T20:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T12:00:00\",\n \"EndTimeDisplay\": \"2024-03-18T20:30:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 2,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 156,\n \"AgentName\": \"Azzarito, Deborah \",\n \"PublishedIntervalId\": 332746,\n \"ExceptionID\": 934997,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-18T18:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T18:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T18:00:00\",\n \"EndTimeDisplay\": \"2024-03-18T18:15:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 2,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 156,\n \"AgentName\": \"Azzarito, Deborah \",\n \"PublishedIntervalId\": 341170,\n \"ExceptionID\": 952701,\n \"ExceptionTypeID\": 4,\n \"StartTime\": \"2024-03-18T08:00:00\",\n \"Duration\": 8,\n \"Priority\": 200,\n \"AtWork\": false,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#228B22\",\n \"ExceptionTypeName\": \"PTO\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"test3\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T16:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T08:00:00\",\n \"EndTimeDisplay\": \"2024-03-18T16:00:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 2,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 156,\n \"AgentName\": \"Azzarito, Deborah \",\n \"PublishedIntervalId\": 332720,\n \"ExceptionID\": 934971,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-19T16:00:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T17:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T16:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T17:00:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 67,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 271,\n \"AgentName\": \"Mack, Janelle \",\n \"PublishedIntervalId\": 332153,\n \"ExceptionID\": 934404,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-19T05:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T05:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T05:30:00\",\n \"EndTimeDisplay\": \"2024-03-19T05:45:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 4,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 451,\n \"AgentName\": \"Barton, Jean \",\n \"PublishedIntervalId\": 332542,\n \"ExceptionID\": 934793,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-19T12:00:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T13:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T12:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T13:00:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 5,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 479,\n \"AgentName\": \"Bickley, Sharon \",\n \"PublishedIntervalId\": 332233,\n \"ExceptionID\": 934484,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T06:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T06:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T06:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T06:15:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 7,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 467,\n \"AgentName\": \"Brown, Chanell \",\n \"PublishedIntervalId\": 331691,\n \"ExceptionID\": 933942,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-18T11:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-18T20:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T11:00:00\",\n \"EndTimeDisplay\": \"2024-03-18T20:00:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 7,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 467,\n \"AgentName\": \"Brown, Chanell \",\n \"PublishedIntervalId\": 332223,\n \"ExceptionID\": 934474,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-19T16:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T16:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T16:15:00\",\n \"EndTimeDisplay\": \"2024-03-19T16:30:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 121,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 455,\n \"AgentName\": \"Sticha, Carmen \",\n \"PublishedIntervalId\": 332201,\n \"ExceptionID\": 934452,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-19T15:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T15:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T15:15:00\",\n \"EndTimeDisplay\": \"2024-03-19T15:30:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 121,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 455,\n \"AgentName\": \"Sticha, Carmen \",\n \"PublishedIntervalId\": 332206,\n \"ExceptionID\": 934457,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-20T17:30:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T18:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T17:30:00\",\n \"EndTimeDisplay\": \"2024-03-20T18:30:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 3,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 453,\n \"AgentName\": \"Badgett, Gregory \",\n \"PublishedIntervalId\": 332178,\n \"ExceptionID\": 934429,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-18T19:30:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T20:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T19:30:00\",\n \"EndTimeDisplay\": \"2024-03-18T20:30:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 70,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 449,\n \"AgentName\": \"McBride, Natasha \",\n \"PublishedIntervalId\": 331712,\n \"ExceptionID\": 933963,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-19T08:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-19T17:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T08:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T17:00:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 70,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 449,\n \"AgentName\": \"McBride, Natasha \",\n \"PublishedIntervalId\": 332301,\n \"ExceptionID\": 934552,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-20T12:15:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T13:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T12:15:00\",\n \"EndTimeDisplay\": \"2024-03-20T13:15:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 109,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 440,\n \"AgentName\": \"Pollock, Mitch \",\n \"PublishedIntervalId\": 332519,\n \"ExceptionID\": 934770,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-18T18:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T19:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T18:45:00\",\n \"EndTimeDisplay\": \"2024-03-18T19:00:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 123,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 429,\n \"AgentName\": \"Turner, Bruce \",\n \"PublishedIntervalId\": 332282,\n \"ExceptionID\": 934533,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T22:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T22:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T22:30:00\",\n \"EndTimeDisplay\": \"2024-03-20T22:45:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 119,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 414,\n \"AgentName\": \"Schrum, Joe \",\n \"PublishedIntervalId\": 331752,\n \"ExceptionID\": 934003,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-20T16:30:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-21T01:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T16:30:00\",\n \"EndTimeDisplay\": \"2024-03-21T01:30:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 55,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 423,\n \"AgentName\": \"Griffin, John \",\n \"PublishedIntervalId\": 331655,\n \"ExceptionID\": 933906,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-18T13:00:00\",\n \"Duration\": 9.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-18T22:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T13:00:00\",\n \"EndTimeDisplay\": \"2024-03-18T22:30:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 55,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 423,\n \"AgentName\": \"Griffin, John \",\n \"PublishedIntervalId\": 331852,\n \"ExceptionID\": 934103,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-19T15:00:00\",\n \"Duration\": 7,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-19T22:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T15:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T22:00:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 55,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 423,\n \"AgentName\": \"Griffin, John \",\n \"PublishedIntervalId\": 332531,\n \"ExceptionID\": 934782,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T18:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T18:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T18:30:00\",\n \"EndTimeDisplay\": \"2024-03-20T18:45:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 55,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 423,\n \"AgentName\": \"Griffin, John \",\n \"PublishedIntervalId\": 342550,\n \"ExceptionID\": 955408,\n \"ExceptionTypeID\": 8,\n \"StartTime\": \"2024-03-20T11:00:00\",\n \"Duration\": 0.1,\n \"Priority\": 150,\n \"AtWork\": false,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#ff0000\",\n \"ExceptionTypeName\": \"Late\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Created by soft checkin monitor\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-20T11:06:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T11:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T11:06:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 119,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 414,\n \"AgentName\": \"Schrum, Joe \",\n \"PublishedIntervalId\": 332450,\n \"ExceptionID\": 934701,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-19T20:30:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T21:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T20:30:00\",\n \"EndTimeDisplay\": \"2024-03-19T21:30:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 118,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 409,\n \"AgentName\": \"Schmidt, Peter \",\n \"PublishedIntervalId\": 332434,\n \"ExceptionID\": 934685,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-20T14:45:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T15:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T14:45:00\",\n \"EndTimeDisplay\": \"2024-03-20T15:45:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 58,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 407,\n \"AgentName\": \"Hipps, Casandra \",\n \"PublishedIntervalId\": 332411,\n \"ExceptionID\": 934662,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-19T19:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T19:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T19:15:00\",\n \"EndTimeDisplay\": \"2024-03-19T19:30:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 8,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 402,\n \"AgentName\": \"Burns, Barbara \",\n \"PublishedIntervalId\": 331882,\n \"ExceptionID\": 934133,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-19T10:00:00\",\n \"Duration\": 4.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-19T14:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T10:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T14:15:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 112,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 401,\n \"AgentName\": \"Richbourg, Mandy \",\n \"PublishedIntervalId\": 331753,\n \"ExceptionID\": 934004,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-18T11:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-18T20:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T11:00:00\",\n \"EndTimeDisplay\": \"2024-03-18T20:00:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 112,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 401,\n \"AgentName\": \"Richbourg, Mandy \",\n \"PublishedIntervalId\": 332463,\n \"ExceptionID\": 934714,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-19T18:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T18:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T18:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T18:15:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n 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\"StartTime\": \"2024-03-20T00:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-20T09:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T00:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T09:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 115,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 392,\n \"AgentName\": \"Rodriguez, Clarisa \",\n \"PublishedIntervalId\": 332389,\n \"ExceptionID\": 934640,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T02:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T02:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T02:15:00\",\n \"EndTimeDisplay\": \"2024-03-20T02:30:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 9,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 391,\n \"AgentName\": \"Carabo, Randy \",\n \"PublishedIntervalId\": 331645,\n \"ExceptionID\": 933896,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-18T09:00:00\",\n \"Duration\": 10,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-18T19:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T09:00:00\",\n \"EndTimeDisplay\": \"2024-03-18T19:00:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 9,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 391,\n \"AgentName\": \"Carabo, Randy \",\n \"PublishedIntervalId\": 332039,\n \"ExceptionID\": 934290,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-18T14:00:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T15:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T14:00:00\",\n \"EndTimeDisplay\": \"2024-03-18T15:00:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 9,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 391,\n \"AgentName\": \"Carabo, Randy \",\n \"PublishedIntervalId\": 332044,\n \"ExceptionID\": 934295,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T16:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T16:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T16:30:00\",\n \"EndTimeDisplay\": \"2024-03-20T16:45:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 10,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 387,\n \"AgentName\": \"Cassleman, Sherry \",\n \"PublishedIntervalId\": 332316,\n \"ExceptionID\": 934567,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-19T19:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T19:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T19:15:00\",\n \"EndTimeDisplay\": \"2024-03-19T19:30:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 10,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 387,\n \"AgentName\": \"Cassleman, Sherry \",\n \"PublishedIntervalId\": 332323,\n \"ExceptionID\": 934574,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-20T23:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T23:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T23:15:00\",\n \"EndTimeDisplay\": \"2024-03-20T23:30:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 4,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 451,\n \"AgentName\": \"Barton, Jean \",\n \"PublishedIntervalId\": 331773,\n \"ExceptionID\": 934024,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-18T08:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-18T17:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T08:00:00\",\n \"EndTimeDisplay\": \"2024-03-18T17:00:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 4,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 451,\n \"AgentName\": \"Barton, Jean \",\n \"PublishedIntervalId\": 332540,\n \"ExceptionID\": 934791,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-18T08:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T08:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T08:00:00\",\n \"EndTimeDisplay\": \"2024-03-18T08:15:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 46,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 382,\n \"AgentName\": \"Duncan, Matthew \",\n \"PublishedIntervalId\": 332364,\n \"ExceptionID\": 934615,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-18T15:30:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T16:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T15:30:00\",\n \"EndTimeDisplay\": \"2024-03-18T16:30:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 105,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 370,\n \"AgentName\": \"Nelson, Candice \",\n \"PublishedIntervalId\": 332335,\n \"ExceptionID\": 934586,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-20T18:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T18:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T18:30:00\",\n \"EndTimeDisplay\": \"2024-03-20T18:45:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 63,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 361,\n \"AgentName\": \"Kinsella, Mark \",\n \"PublishedIntervalId\": 332489,\n \"ExceptionID\": 934740,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-19T11:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T11:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T11:15:00\",\n \"EndTimeDisplay\": \"2024-03-19T11:30:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 105,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 370,\n \"AgentName\": \"Nelson, Candice \",\n \"PublishedIntervalId\": 331929,\n \"ExceptionID\": 934180,\n \"ExceptionTypeID\": 5,\n \"StartTime\": \"2024-03-18T21:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#9400D3\",\n \"ExceptionTypeName\": \"Overtime\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-18T21:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T21:00:00\",\n \"EndTimeDisplay\": \"2024-03-18T21:15:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 105,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 370,\n \"AgentName\": \"Nelson, Candice \",\n \"PublishedIntervalId\": 332328,\n \"ExceptionID\": 934579,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-18T15:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T15:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T15:30:00\",\n \"EndTimeDisplay\": \"2024-03-18T15:45:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 51,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 353,\n \"AgentName\": \"Fraley, Ashley \",\n \"PublishedIntervalId\": 331642,\n \"ExceptionID\": 933893,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-19T08:00:00\",\n \"Duration\": 10,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-19T18:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T08:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T18:00:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 51,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 353,\n \"AgentName\": \"Fraley, Ashley \",\n \"PublishedIntervalId\": 332029,\n \"ExceptionID\": 934280,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-19T08:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T08:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T08:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T08:15:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 65,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 354,\n \"AgentName\": \"Lewis, Greg \",\n \"PublishedIntervalId\": 332507,\n \"ExceptionID\": 934758,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-18T16:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T16:45:00\",\n \"TimeZoneId\": 20,\n 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\"\",\n \"ExceptionDescription\": \"Created by soft checkin monitor\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-20T09:09:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T09:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T09:09:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 48,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 136,\n \"AgentName\": \"Finn, Mike \",\n \"PublishedIntervalId\": 331842,\n \"ExceptionID\": 934093,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-19T16:00:00\",\n \"Duration\": 8,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-20T00:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": 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\"Blakely, Latrice \",\n \"PublishedIntervalId\": 331927,\n \"ExceptionID\": 934178,\n \"ExceptionTypeID\": 5,\n \"StartTime\": \"2024-03-18T18:00:00\",\n \"Duration\": 0.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#9400D3\",\n \"ExceptionTypeName\": \"Overtime\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-18T18:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T18:00:00\",\n \"EndTimeDisplay\": \"2024-03-18T18:30:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 6,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 27,\n \"AgentName\": \"Blakely, Latrice \",\n \"PublishedIntervalId\": 332554,\n \"ExceptionID\": 934805,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-18T13:15:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T13:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T13:15:00\",\n \"EndTimeDisplay\": \"2024-03-18T13:45:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 6,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 27,\n \"AgentName\": \"Blakely, Latrice \",\n \"PublishedIntervalId\": 332649,\n \"ExceptionID\": 934900,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-19T15:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T15:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T15:15:00\",\n \"EndTimeDisplay\": \"2024-03-19T15:30:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 60,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 246,\n \"AgentName\": \"Houck, Matthew \",\n \"PublishedIntervalId\": 332135,\n \"ExceptionID\": 934386,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-19T11:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T11:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T11:15:00\",\n \"EndTimeDisplay\": \"2024-03-19T11:30:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 6,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 27,\n \"AgentName\": \"Blakely, Latrice \",\n \"PublishedIntervalId\": 331654,\n \"ExceptionID\": 933905,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-20T09:00:00\",\n \"Duration\": 9.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-20T18:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T09:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T18:30:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 6,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 27,\n \"AgentName\": \"Blakely, Latrice \",\n \"PublishedIntervalId\": 332072,\n \"ExceptionID\": 934323,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-20T13:30:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T14:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T13:30:00\",\n \"EndTimeDisplay\": \"2024-03-20T14:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 120,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 36,\n \"AgentName\": \"Stalnaker, Mary Beth \",\n \"PublishedIntervalId\": 331830,\n \"ExceptionID\": 934081,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-19T11:00:00\",\n \"Duration\": 8,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-19T19:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T11:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T19:00:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 120,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 36,\n \"AgentName\": \"Stalnaker, Mary Beth \",\n \"PublishedIntervalId\": 332768,\n \"ExceptionID\": 935019,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-20T15:00:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T15:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T15:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T15:30:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 47,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 51,\n \"AgentName\": \"Dyer, Amanda \",\n \"PublishedIntervalId\": 332683,\n \"ExceptionID\": 934934,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-18T12:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T12:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T12:00:00\",\n \"EndTimeDisplay\": \"2024-03-18T12:15:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 47,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 51,\n \"AgentName\": \"Dyer, Amanda \",\n \"PublishedIntervalId\": 332695,\n \"ExceptionID\": 934946,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T14:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T14:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T14:30:00\",\n \"EndTimeDisplay\": \"2024-03-20T14:45:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 116,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 58,\n \"AgentName\": \"Rollison, Karen \",\n \"PublishedIntervalId\": 331789,\n \"ExceptionID\": 934040,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-20T09:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-20T17:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T09:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T17:30:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 116,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 58,\n \"AgentName\": \"Rollison, Karen \",\n \"PublishedIntervalId\": 332601,\n \"ExceptionID\": 934852,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T16:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T16:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T16:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T16:15:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 114,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 61,\n \"AgentName\": \"Ridenhour, Stephan \",\n \"PublishedIntervalId\": 331865,\n \"ExceptionID\": 934116,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-19T13:00:00\",\n \"Duration\": 6,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-19T19:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T13:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T19:00:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 49,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 68,\n \"AgentName\": \"Florez, Oscar \",\n \"PublishedIntervalId\": 332607,\n \"ExceptionID\": 934858,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-18T12:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T12:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T12:00:00\",\n \"EndTimeDisplay\": \"2024-03-18T12:15:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 49,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 68,\n \"AgentName\": \"Florez, Oscar \",\n \"PublishedIntervalId\": 332614,\n \"ExceptionID\": 934865,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-19T10:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T10:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T10:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T10:15:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 108,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 195,\n \"AgentName\": \"Olsen, Kristin \",\n \"PublishedIntervalId\": 332857,\n \"ExceptionID\": 935108,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T11:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T11:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T11:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T11:15:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 113,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 240,\n \"AgentName\": \"Richert, Jessica \",\n \"PublishedIntervalId\": 332149,\n \"ExceptionID\": 934400,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-18T21:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T21:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T21:15:00\",\n \"EndTimeDisplay\": \"2024-03-18T21:30:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 53,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 71,\n \"AgentName\": \"Granda, Luis \",\n \"PublishedIntervalId\": 332657,\n \"ExceptionID\": 934908,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-19T16:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T17:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T16:45:00\",\n \"EndTimeDisplay\": \"2024-03-19T17:00:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 69,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 107,\n \"AgentName\": \"Martinez, Cristian \",\n \"PublishedIntervalId\": 332060,\n \"ExceptionID\": 934311,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-18T13:45:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T14:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T13:45:00\",\n \"EndTimeDisplay\": \"2024-03-18T14:15:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 72,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 145,\n \"AgentName\": \"Mosley, Kerry \",\n \"PublishedIntervalId\": 331816,\n \"ExceptionID\": 934067,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-20T04:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-20T12:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T04:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T12:30:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 62,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 147,\n \"AgentName\": \"Kenney, Reye \",\n \"PublishedIntervalId\": 332580,\n \"ExceptionID\": 934831,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-19T08:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T08:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T08:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T08:15:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 62,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 147,\n \"AgentName\": \"Kenney, Reye \",\n \"PublishedIntervalId\": 332587,\n \"ExceptionID\": 934838,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-20T05:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T05:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T05:30:00\",\n \"EndTimeDisplay\": \"2024-03-20T05:45:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 52,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 155,\n \"AgentName\": \"Goldfarb, Brett \",\n \"PublishedIntervalId\": 332881,\n \"ExceptionID\": 935132,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-18T20:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T20:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T20:15:00\",\n \"EndTimeDisplay\": \"2024-03-18T20:30:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 2,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 156,\n \"AgentName\": \"Azzarito, Deborah \",\n \"PublishedIntervalId\": 332744,\n \"ExceptionID\": 934995,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-18T16:00:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T17:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T16:00:00\",\n \"EndTimeDisplay\": \"2024-03-18T17:00:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 110,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 185,\n \"AgentName\": \"Prioleau, Sherry \",\n \"PublishedIntervalId\": 332723,\n \"ExceptionID\": 934974,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-19T09:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T09:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T09:15:00\",\n \"EndTimeDisplay\": \"2024-03-19T09:30:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 110,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 185,\n \"AgentName\": \"Prioleau, Sherry \",\n \"PublishedIntervalId\": 331937,\n \"ExceptionID\": 934188,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-20T11:15:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone 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\"2024-03-18T11:30:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 50,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 144,\n \"AgentName\": \"Fowler, Wendy \",\n \"PublishedIntervalId\": 331846,\n \"ExceptionID\": 934097,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-18T08:00:00\",\n \"Duration\": 8,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-18T16:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T08:00:00\",\n \"EndTimeDisplay\": \"2024-03-18T16:00:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 50,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 144,\n \"AgentName\": \"Fowler, Wendy \",\n \"PublishedIntervalId\": 332829,\n \"ExceptionID\": 935080,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-19T10:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T11:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T10:45:00\",\n \"EndTimeDisplay\": \"2024-03-19T11:00:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 72,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 145,\n \"AgentName\": \"Mosley, Kerry \",\n \"PublishedIntervalId\": 331980,\n \"ExceptionID\": 934231,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-18T06:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T06:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T06:00:00\",\n \"EndTimeDisplay\": \"2024-03-18T06:15:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 72,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 145,\n \"AgentName\": \"Mosley, Kerry \",\n \"PublishedIntervalId\": 331631,\n \"ExceptionID\": 933882,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-19T02:00:00\",\n \"Duration\": 10.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-19T12:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T02:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T12:30:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 3,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 453,\n \"AgentName\": \"Badgett, Gregory \",\n \"PublishedIntervalId\": 332188,\n \"ExceptionID\": 934439,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-20T23:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T23:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T23:15:00\",\n \"EndTimeDisplay\": \"2024-03-20T23:30:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 121,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 455,\n \"AgentName\": \"Sticha, Carmen \",\n \"PublishedIntervalId\": 332199,\n \"ExceptionID\": 934450,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-18T20:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T20:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T20:15:00\",\n \"EndTimeDisplay\": \"2024-03-18T20:30:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 7,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 467,\n \"AgentName\": \"Brown, Chanell \",\n \"PublishedIntervalId\": 332216,\n \"ExceptionID\": 934467,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-18T13:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T13:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T13:00:00\",\n \"EndTimeDisplay\": \"2024-03-18T13:15:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 7,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 467,\n \"AgentName\": \"Brown, Chanell \",\n \"PublishedIntervalId\": 332221,\n \"ExceptionID\": 934472,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-19T15:00:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T16:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T15:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T16:00:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 4,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 451,\n \"AgentName\": \"Barton, Jean \",\n \"PublishedIntervalId\": 332547,\n \"ExceptionID\": 934798,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T14:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T14:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T14:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T14:15:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 3,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 453,\n \"AgentName\": \"Badgett, Gregory \",\n \"PublishedIntervalId\": 332183,\n \"ExceptionID\": 934434,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-19T22:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T22:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T22:15:00\",\n \"EndTimeDisplay\": \"2024-03-19T22:30:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 4,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 451,\n \"AgentName\": \"Barton, Jean \",\n \"PublishedIntervalId\": 332544,\n \"ExceptionID\": 934795,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-19T12:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T13:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T12:45:00\",\n \"EndTimeDisplay\": \"2024-03-19T13:00:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 3,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 453,\n \"AgentName\": \"Badgett, Gregory \",\n \"PublishedIntervalId\": 332187,\n \"ExceptionID\": 934438,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T22:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T22:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T22:15:00\",\n \"EndTimeDisplay\": \"2024-03-20T22:30:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 121,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 455,\n \"AgentName\": \"Sticha, Carmen \",\n \"PublishedIntervalId\": 332203,\n \"ExceptionID\": 934454,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-19T20:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T20:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T20:15:00\",\n \"EndTimeDisplay\": \"2024-03-19T20:30:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 45,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 432,\n \"AgentName\": \"Dunbar, Bill \",\n \"PublishedIntervalId\": 332528,\n \"ExceptionID\": 934779,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-18T08:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T08:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T08:00:00\",\n \"EndTimeDisplay\": \"2024-03-18T08:15:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 45,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 432,\n \"AgentName\": \"Dunbar, Bill \",\n \"PublishedIntervalId\": 331918,\n \"ExceptionID\": 934169,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-20T20:00:00\",\n \"Duration\": 3.75,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-20T23:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T20:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T23:45:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 123,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 429,\n \"AgentName\": \"Turner, Bruce \",\n \"PublishedIntervalId\": 332281,\n \"ExceptionID\": 934532,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-20T19:15:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T19:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T19:15:00\",\n \"EndTimeDisplay\": \"2024-03-20T19:45:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 55,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 423,\n \"AgentName\": \"Griffin, John \",\n \"PublishedIntervalId\": 332530,\n \"ExceptionID\": 934781,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-20T15:45:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T16:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T15:45:00\",\n \"EndTimeDisplay\": \"2024-03-20T16:45:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 123,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 429,\n \"AgentName\": \"Turner, Bruce \",\n \"PublishedIntervalId\": 332274,\n \"ExceptionID\": 934525,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-18T22:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T22:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T22:30:00\",\n \"EndTimeDisplay\": \"2024-03-18T22:45:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 119,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 414,\n \"AgentName\": \"Schrum, Joe \",\n \"PublishedIntervalId\": 331751,\n \"ExceptionID\": 934002,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-19T16:30:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-20T01:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T16:30:00\",\n \"EndTimeDisplay\": \"2024-03-20T01:30:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 119,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 414,\n \"AgentName\": \"Schrum, Joe \",\n \"PublishedIntervalId\": 332449,\n \"ExceptionID\": 934700,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-19T19:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T19:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T19:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T19:15:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 119,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 414,\n \"AgentName\": \"Schrum, Joe \",\n \"PublishedIntervalId\": 331751,\n \"ExceptionID\": 934002,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-19T16:30:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-20T01:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T16:30:00\",\n \"EndTimeDisplay\": \"2024-03-20T01:30:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 118,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 409,\n \"AgentName\": \"Schmidt, Peter \",\n \"PublishedIntervalId\": 332426,\n \"ExceptionID\": 934677,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-18T15:00:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T16:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T15:00:00\",\n \"EndTimeDisplay\": \"2024-03-18T16:00:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 118,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 409,\n \"AgentName\": \"Schmidt, Peter \",\n \"PublishedIntervalId\": 331747,\n \"ExceptionID\": 933998,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-20T11:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-20T20:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T11:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T20:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 118,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 409,\n \"AgentName\": \"Schmidt, Peter \",\n \"PublishedIntervalId\": 332433,\n \"ExceptionID\": 934684,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T13:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T13:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T13:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T13:15:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 58,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 407,\n \"AgentName\": \"Hipps, Casandra \",\n \"PublishedIntervalId\": 332410,\n \"ExceptionID\": 934661,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-19T15:30:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T16:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T15:30:00\",\n \"EndTimeDisplay\": \"2024-03-19T16:30:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 58,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 407,\n \"AgentName\": \"Hipps, Casandra \",\n \"PublishedIntervalId\": 332422,\n \"ExceptionID\": 934673,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-20T13:15:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T14:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T13:15:00\",\n \"EndTimeDisplay\": \"2024-03-20T14:15:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 112,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 401,\n \"AgentName\": \"Richbourg, Mandy \",\n \"PublishedIntervalId\": 332462,\n \"ExceptionID\": 934713,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-19T15:00:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T16:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T15:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T16:00:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 8,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 402,\n \"AgentName\": \"Burns, Barbara \",\n \"PublishedIntervalId\": 332895,\n \"ExceptionID\": 935146,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-19T12:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T12:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T12:30:00\",\n \"EndTimeDisplay\": \"2024-03-19T12:45:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 115,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 392,\n \"AgentName\": \"Rodriguez, Clarisa \",\n \"PublishedIntervalId\": 332388,\n \"ExceptionID\": 934639,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-19T01:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T02:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T01:45:00\",\n \"EndTimeDisplay\": \"2024-03-19T02:00:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 61,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 397,\n \"AgentName\": \"Huntre, Laquista \",\n \"PublishedIntervalId\": 332480,\n \"ExceptionID\": 934731,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-18T14:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T14:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T14:15:00\",\n \"EndTimeDisplay\": \"2024-03-18T14:30:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 9,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 391,\n \"AgentName\": \"Carabo, Randy \",\n \"PublishedIntervalId\": 332043,\n \"ExceptionID\": 934294,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-20T14:00:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T15:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T14:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T15:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 10,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 387,\n \"AgentName\": \"Cassleman, Sherry \",\n \"PublishedIntervalId\": 332315,\n \"ExceptionID\": 934566,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-19T01:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T01:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T01:15:00\",\n \"EndTimeDisplay\": \"2024-03-19T01:30:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 46,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 382,\n \"AgentName\": \"Duncan, Matthew \",\n \"PublishedIntervalId\": 332368,\n \"ExceptionID\": 934619,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-19T15:30:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T16:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T15:30:00\",\n \"EndTimeDisplay\": \"2024-03-19T16:30:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 11,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 371,\n \"AgentName\": \"Cathy, Kelly \",\n \"PublishedIntervalId\": 332354,\n \"ExceptionID\": 934605,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T14:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T14:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T14:15:00\",\n \"EndTimeDisplay\": \"2024-03-20T14:30:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 11,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 371,\n \"AgentName\": \"Cathy, Kelly \",\n \"PublishedIntervalId\": 332347,\n \"ExceptionID\": 934598,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-18T15:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T16:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T15:45:00\",\n \"EndTimeDisplay\": \"2024-03-18T16:00:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 11,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 371,\n \"AgentName\": \"Cathy, Kelly \",\n \"PublishedIntervalId\": 331725,\n \"ExceptionID\": 933976,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-19T07:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-19T16:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T07:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T16:00:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 63,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 361,\n \"AgentName\": \"Kinsella, Mark \",\n \"PublishedIntervalId\": 332493,\n \"ExceptionID\": 934744,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T11:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T12:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T11:45:00\",\n \"EndTimeDisplay\": \"2024-03-20T12:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 51,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 353,\n \"AgentName\": \"Fraley, Ashley \",\n \"PublishedIntervalId\": 331641,\n \"ExceptionID\": 933892,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-18T08:00:00\",\n \"Duration\": 10,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-18T18:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T08:00:00\",\n \"EndTimeDisplay\": \"2024-03-18T18:00:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 51,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 353,\n \"AgentName\": \"Fraley, Ashley \",\n \"PublishedIntervalId\": 332028,\n \"ExceptionID\": 934279,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-19T15:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T15:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T15:15:00\",\n \"EndTimeDisplay\": \"2024-03-19T15:30:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 65,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 354,\n \"AgentName\": \"Lewis, Greg \",\n \"PublishedIntervalId\": 332506,\n \"ExceptionID\": 934757,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-18T14:00:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T15:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T14:00:00\",\n \"EndTimeDisplay\": \"2024-03-18T15:00:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 68,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 318,\n \"AgentName\": \"Malvoisin, Fernando \",\n \"PublishedIntervalId\": 331662,\n \"ExceptionID\": 933913,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-19T05:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-19T14:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T05:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T14:00:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 68,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 318,\n \"AgentName\": \"Malvoisin, Fernando \",\n \"PublishedIntervalId\": 332106,\n \"ExceptionID\": 934357,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-19T06:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T06:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T06:15:00\",\n \"EndTimeDisplay\": \"2024-03-19T06:30:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 106,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 352,\n \"AgentName\": \"Newman, Jean \",\n \"PublishedIntervalId\": 332590,\n \"ExceptionID\": 934841,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-18T06:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T06:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T06:15:00\",\n \"EndTimeDisplay\": \"2024-03-18T06:30:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 12,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 306,\n \"AgentName\": \"Crislip, Traci \",\n \"PublishedIntervalId\": 331849,\n \"ExceptionID\": 934100,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-20T16:00:00\",\n \"Duration\": 7.75,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-20T23:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T16:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T23:45:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 12,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 306,\n \"AgentName\": \"Crislip, Traci \",\n \"PublishedIntervalId\": 332122,\n \"ExceptionID\": 934373,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-20T00:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T01:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T00:45:00\",\n \"EndTimeDisplay\": \"2024-03-20T01:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 12,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 306,\n \"AgentName\": \"Crislip, Traci \",\n \"PublishedIntervalId\": 332839,\n \"ExceptionID\": 935090,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T22:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T23:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T22:45:00\",\n \"EndTimeDisplay\": \"2024-03-20T23:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 68,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 318,\n \"AgentName\": \"Malvoisin, Fernando \",\n \"PublishedIntervalId\": 332101,\n \"ExceptionID\": 934352,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-18T12:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T13:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T12:45:00\",\n \"EndTimeDisplay\": \"2024-03-18T13:00:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 56,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 287,\n \"AgentName\": \"Haltiwanger, Debra \",\n \"PublishedIntervalId\": 331971,\n \"ExceptionID\": 934222,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-20T15:15:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T15:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T15:15:00\",\n \"EndTimeDisplay\": \"2024-03-20T15:45:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 12,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 306,\n \"AgentName\": \"Crislip, Traci \",\n \"PublishedIntervalId\": 331906,\n \"ExceptionID\": 934157,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-18T20:00:00\",\n \"Duration\": 4,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-19T00:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T20:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T00:00:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 1,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 278,\n \"AgentName\": \"Areheart, Sam \",\n \"PublishedIntervalId\": 331624,\n \"ExceptionID\": 933875,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-19T09:00:00\",\n \"Duration\": 11,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-19T20:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T09:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T20:00:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 1,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 278,\n \"AgentName\": \"Areheart, Sam \",\n \"PublishedIntervalId\": 331961,\n \"ExceptionID\": 934212,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T15:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T16:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T15:45:00\",\n \"EndTimeDisplay\": \"2024-03-20T16:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 1,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 278,\n \"AgentName\": \"Areheart, Sam \",\n \"PublishedIntervalId\": 341165,\n \"ExceptionID\": 952696,\n \"ExceptionTypeID\": 4,\n \"StartTime\": \"2024-03-20T08:00:00\",\n \"Duration\": 8,\n \"Priority\": 200,\n \"AtWork\": false,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#228B22\",\n \"ExceptionTypeName\": \"PTO\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"test3\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T16:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T08:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T16:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 67,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 271,\n \"AgentName\": \"Mack, Janelle \",\n \"PublishedIntervalId\": 332157,\n \"ExceptionID\": 934408,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T06:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T06:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T06:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T06:15:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 1,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 278,\n \"AgentName\": \"Areheart, Sam \",\n \"PublishedIntervalId\": 331954,\n \"ExceptionID\": 934205,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-18T17:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T18:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T17:45:00\",\n \"EndTimeDisplay\": \"2024-03-18T18:00:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 124,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 262,\n \"AgentName\": \"Watkins, Tracy \",\n \"PublishedIntervalId\": 331815,\n \"ExceptionID\": 934066,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-19T10:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-19T18:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T10:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T18:30:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 124,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 262,\n \"AgentName\": \"Watkins, Tracy \",\n \"PublishedIntervalId\": 332703,\n \"ExceptionID\": 934954,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-19T12:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T12:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T12:30:00\",\n \"EndTimeDisplay\": \"2024-03-19T12:45:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 60,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 246,\n \"AgentName\": \"Houck, Matthew \",\n \"PublishedIntervalId\": 331671,\n \"ExceptionID\": 933922,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-20T09:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-20T18:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T09:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T18:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 60,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 246,\n \"AgentName\": \"Houck, Matthew \",\n \"PublishedIntervalId\": 332141,\n \"ExceptionID\": 934392,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T16:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T16:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T16:30:00\",\n \"EndTimeDisplay\": \"2024-03-20T16:45:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 59,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 250,\n \"AgentName\": \"Horne, Andy \",\n \"PublishedIntervalId\": 332864,\n \"ExceptionID\": 935115,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-19T11:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T11:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T11:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T11:15:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 113,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 240,\n \"AgentName\": \"Richert, Jessica \",\n \"PublishedIntervalId\": 332065,\n \"ExceptionID\": 934316,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-20T18:45:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T19:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T18:45:00\",\n \"EndTimeDisplay\": \"2024-03-20T19:45:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 60,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 246,\n \"AgentName\": \"Houck, Matthew \",\n \"PublishedIntervalId\": 332134,\n \"ExceptionID\": 934385,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-18T16:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T16:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T16:30:00\",\n \"EndTimeDisplay\": \"2024-03-18T16:45:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 113,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 240,\n \"AgentName\": \"Richert, Jessica \",\n \"PublishedIntervalId\": 332148,\n \"ExceptionID\": 934399,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-18T19:00:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T20:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T19:00:00\",\n \"EndTimeDisplay\": \"2024-03-18T20:00:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 110,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 185,\n \"AgentName\": \"Prioleau, Sherry \",\n \"PublishedIntervalId\": 331618,\n \"ExceptionID\": 933869,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-20T04:00:00\",\n \"Duration\": 11.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-20T15:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T04:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T15:30:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 107,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 171,\n \"AgentName\": \"Newton, Mary \",\n \"PublishedIntervalId\": 332727,\n \"ExceptionID\": 934978,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-18T08:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone 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\"2024-03-19T15:15:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 57,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 91,\n \"AgentName\": \"Heinly, Gesela \",\n \"PublishedIntervalId\": 331996,\n \"ExceptionID\": 934247,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-19T14:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T14:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T14:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T14:15:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 57,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 91,\n \"AgentName\": \"Heinly, Gesela \",\n \"PublishedIntervalId\": 331635,\n \"ExceptionID\": 933886,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-20T06:00:00\",\n \"Duration\": 10,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-20T16:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T06:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T16:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 69,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 107,\n \"AgentName\": \"Martinez, Cristian \",\n \"PublishedIntervalId\": 332059,\n \"ExceptionID\": 934310,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-18T15:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T15:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T15:30:00\",\n \"EndTimeDisplay\": \"2024-03-18T15:45:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 110,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 185,\n \"AgentName\": \"Prioleau, Sherry \",\n \"PublishedIntervalId\": 331820,\n \"ExceptionID\": 934071,\n \"ExceptionTypeID\": 5,\n \"StartTime\": \"2024-03-19T07:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#9400D3\",\n \"ExceptionTypeName\": \"Overtime\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-19T15:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T07:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T15:30:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 69,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 107,\n \"AgentName\": \"Martinez, Cristian \",\n \"PublishedIntervalId\": 332173,\n \"ExceptionID\": 934424,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-19T12:45:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T13:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T12:45:00\",\n \"EndTimeDisplay\": \"2024-03-19T13:15:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 64,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 128,\n \"AgentName\": \"Lee, Daniel \",\n \"PublishedIntervalId\": 331972,\n \"ExceptionID\": 934223,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-18T19:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T19:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T19:30:00\",\n \"EndTimeDisplay\": \"2024-03-18T19:45:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 66,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 129,\n \"AgentName\": \"Lewis, Lisha \",\n \"PublishedIntervalId\": 331987,\n \"ExceptionID\": 934238,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-18T10:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T10:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T10:30:00\",\n \"EndTimeDisplay\": \"2024-03-18T10:45:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 66,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 129,\n \"AgentName\": \"Lewis, Lisha \",\n \"PublishedIntervalId\": 331992,\n \"ExceptionID\": 934243,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-19T15:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T15:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T15:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T15:15:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 122,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 132,\n \"AgentName\": \"Sutherland, Todd \",\n \"PublishedIntervalId\": 332887,\n \"ExceptionID\": 935138,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-18T12:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T12:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T12:30:00\",\n \"EndTimeDisplay\": \"2024-03-18T12:45:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 71,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 135,\n \"AgentName\": \"Montes, David \",\n \"PublishedIntervalId\": 331795,\n \"ExceptionID\": 934046,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-18T13:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-18T21:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T13:00:00\",\n \"EndTimeDisplay\": \"2024-03-18T21:30:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 71,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 135,\n \"AgentName\": \"Montes, David \",\n \"PublishedIntervalId\": 332626,\n \"ExceptionID\": 934877,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-18T13:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T13:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T13:00:00\",\n \"EndTimeDisplay\": \"2024-03-18T13:15:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 71,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 135,\n \"AgentName\": \"Montes, David \",\n \"PublishedIntervalId\": 332633,\n \"ExceptionID\": 934884,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T19:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T20:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T19:45:00\",\n \"EndTimeDisplay\": \"2024-03-20T20:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 71,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 135,\n \"AgentName\": \"Montes, David \",\n \"PublishedIntervalId\": 342552,\n \"ExceptionID\": 955410,\n \"ExceptionTypeID\": 8,\n \"StartTime\": \"2024-03-20T13:00:00\",\n \"Duration\": 0.0833,\n \"Priority\": 150,\n \"AtWork\": false,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#ff0000\",\n \"ExceptionTypeName\": \"Late\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Created by soft checkin 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\"2024-03-18T12:30:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 72,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 145,\n \"AgentName\": \"Mosley, Kerry \",\n \"PublishedIntervalId\": 331979,\n \"ExceptionID\": 934230,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-18T04:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T04:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T04:00:00\",\n \"EndTimeDisplay\": \"2024-03-18T04:15:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 72,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 145,\n \"AgentName\": \"Mosley, Kerry \",\n \"PublishedIntervalId\": 331986,\n \"ExceptionID\": 934237,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-19T08:30:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T09:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T08:30:00\",\n \"EndTimeDisplay\": \"2024-03-19T09:00:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 6,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 27,\n \"AgentName\": \"Blakely, Latrice \",\n \"PublishedIntervalId\": 332553,\n \"ExceptionID\": 934804,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-18T10:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T11:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T10:45:00\",\n \"EndTimeDisplay\": \"2024-03-18T11:00:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 6,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 27,\n \"AgentName\": \"Blakely, Latrice \",\n \"PublishedIntervalId\": 332648,\n \"ExceptionID\": 934899,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-19T13:15:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T13:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T13:15:00\",\n \"EndTimeDisplay\": \"2024-03-19T13:45:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 6,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 27,\n \"AgentName\": \"Blakely, Latrice \",\n \"PublishedIntervalId\": 332071,\n \"ExceptionID\": 934322,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T11:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T11:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T11:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T11:15:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 120,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 36,\n \"AgentName\": \"Stalnaker, Mary Beth \",\n \"PublishedIntervalId\": 332760,\n \"ExceptionID\": 935011,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-18T15:00:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T15:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T15:00:00\",\n \"EndTimeDisplay\": \"2024-03-18T15:30:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 120,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 36,\n \"AgentName\": \"Stalnaker, Mary Beth \",\n \"PublishedIntervalId\": 332767,\n \"ExceptionID\": 935018,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T13:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T13:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T13:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T13:15:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 47,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 51,\n \"AgentName\": \"Dyer, Amanda \",\n \"PublishedIntervalId\": 332687,\n \"ExceptionID\": 934938,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-19T11:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T12:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T11:45:00\",\n \"EndTimeDisplay\": \"2024-03-19T12:00:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 116,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 58,\n \"AgentName\": \"Rollison, Karen \",\n \"PublishedIntervalId\": 331788,\n \"ExceptionID\": 934039,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-19T09:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-19T17:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T09:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T17:30:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 116,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 58,\n \"AgentName\": \"Rollison, Karen \",\n \"PublishedIntervalId\": 332600,\n \"ExceptionID\": 934851,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-20T12:45:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T13:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T12:45:00\",\n \"EndTimeDisplay\": \"2024-03-20T13:15:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 114,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 61,\n \"AgentName\": \"Ridenhour, Stephan \",\n \"PublishedIntervalId\": 332878,\n \"ExceptionID\": 935129,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-19T17:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T17:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T17:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T17:15:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 117,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 65,\n \"AgentName\": \"Sanchez, Maria \",\n \"PublishedIntervalId\": 332924,\n \"ExceptionID\": 935175,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T04:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T04:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T04:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T04:15:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 49,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 68,\n \"AgentName\": \"Florez, Oscar \",\n \"PublishedIntervalId\": 332618,\n \"ExceptionID\": 934869,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-20T10:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone 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\"2024-03-19T00:00:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 48,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 136,\n \"AgentName\": \"Finn, Mike \",\n \"PublishedIntervalId\": 332805,\n \"ExceptionID\": 935056,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-18T18:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T18:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T18:15:00\",\n \"EndTimeDisplay\": \"2024-03-18T18:30:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 48,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 136,\n \"AgentName\": \"Finn, Mike \",\n \"PublishedIntervalId\": 332812,\n \"ExceptionID\": 935063,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-19T16:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T16:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T16:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T16:15:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 50,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 144,\n \"AgentName\": \"Fowler, Wendy \",\n \"PublishedIntervalId\": 332833,\n \"ExceptionID\": 935084,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T09:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T09:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T09:15:00\",\n \"EndTimeDisplay\": \"2024-03-20T09:30:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 72,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 145,\n \"AgentName\": \"Mosley, Kerry \",\n \"PublishedIntervalId\": 332708,\n \"ExceptionID\": 934959,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-20T09:15:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T09:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T09:15:00\",\n \"EndTimeDisplay\": \"2024-03-20T09:45:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 62,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 147,\n \"AgentName\": \"Kenney, Reye \",\n \"PublishedIntervalId\": 332579,\n \"ExceptionID\": 934830,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-18T05:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T05:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T05:30:00\",\n \"EndTimeDisplay\": \"2024-03-18T05:45:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 62,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 147,\n \"AgentName\": \"Kenney, Reye \",\n \"PublishedIntervalId\": 332586,\n \"ExceptionID\": 934837,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T12:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T13:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T12:45:00\",\n \"EndTimeDisplay\": \"2024-03-20T13:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 52,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 155,\n \"AgentName\": \"Goldfarb, Brett \",\n \"PublishedIntervalId\": 341215,\n \"ExceptionID\": 952746,\n \"ExceptionTypeID\": 8,\n \"StartTime\": \"2024-03-18T18:00:00\",\n \"Duration\": 0.0833,\n \"Priority\": 150,\n \"AtWork\": false,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#ff0000\",\n \"ExceptionTypeName\": \"Late\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Created by soft checkin monitor\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-18T18:05:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T18:00:00\",\n \"EndTimeDisplay\": \"2024-03-18T18:05:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 70,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 449,\n \"AgentName\": \"McBride, Natasha \",\n \"PublishedIntervalId\": 332293,\n \"ExceptionID\": 934544,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-18T12:00:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T13:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T12:00:00\",\n \"EndTimeDisplay\": \"2024-03-18T13:00:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 70,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 449,\n \"AgentName\": \"McBride, Natasha \",\n \"PublishedIntervalId\": 332300,\n \"ExceptionID\": 934551,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T10:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T10:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T10:15:00\",\n \"EndTimeDisplay\": \"2024-03-20T10:30:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 109,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 440,\n \"AgentName\": \"Pollock, Mitch \",\n \"PublishedIntervalId\": 331768,\n \"ExceptionID\": 934019,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-18T11:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-18T20:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T11:00:00\",\n \"EndTimeDisplay\": \"2024-03-18T20:00:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 109,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 440,\n \"AgentName\": \"Pollock, Mitch \",\n \"PublishedIntervalId\": 332518,\n \"ExceptionID\": 934769,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-18T15:00:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T16:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T15:00:00\",\n \"EndTimeDisplay\": \"2024-03-18T16:00:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 109,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 440,\n \"AgentName\": \"Pollock, Mitch \",\n \"PublishedIntervalId\": 332523,\n \"ExceptionID\": 934774,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-19T17:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T18:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T17:45:00\",\n \"EndTimeDisplay\": \"2024-03-19T18:00:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 111,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 450,\n \"AgentName\": \"Renfroe, Dave \",\n \"PublishedIntervalId\": 331838,\n \"ExceptionID\": 934089,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-19T07:00:00\",\n \"Duration\": 8,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-19T15:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T07:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T15:00:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 111,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 450,\n \"AgentName\": \"Renfroe, Dave \",\n \"PublishedIntervalId\": 332251,\n \"ExceptionID\": 934502,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-19T21:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T21:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T21:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T21:15:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 4,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 451,\n \"AgentName\": \"Barton, Jean \",\n \"PublishedIntervalId\": 332539,\n \"ExceptionID\": 934790,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-18T14:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T14:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T14:30:00\",\n \"EndTimeDisplay\": \"2024-03-18T14:45:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 3,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 453,\n \"AgentName\": \"Badgett, Gregory \",\n \"PublishedIntervalId\": 332180,\n \"ExceptionID\": 934431,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-18T23:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T00:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T23:45:00\",\n \"EndTimeDisplay\": \"2024-03-19T00:00:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 7,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 467,\n \"AgentName\": \"Brown, Chanell \",\n \"PublishedIntervalId\": 332220,\n \"ExceptionID\": 934471,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-19T13:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T13:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T13:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T13:15:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 7,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 467,\n \"AgentName\": \"Brown, Chanell \",\n \"PublishedIntervalId\": 331693,\n \"ExceptionID\": 933944,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-20T11:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-20T20:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T11:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T20:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 7,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 467,\n \"AgentName\": \"Brown, Chanell \",\n \"PublishedIntervalId\": 332227,\n \"ExceptionID\": 934478,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-20T19:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T19:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T19:30:00\",\n \"EndTimeDisplay\": \"2024-03-20T19:45:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 5,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 479,\n \"AgentName\": \"Bickley, Sharon \",\n \"PublishedIntervalId\": 331888,\n \"ExceptionID\": 934139,\n \"ExceptionTypeID\": 5,\n \"StartTime\": \"2024-03-18T11:00:00\",\n \"Duration\": 4,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#9400D3\",\n \"ExceptionTypeName\": \"Overtime\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-18T15:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T11:00:00\",\n \"EndTimeDisplay\": \"2024-03-18T15:00:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 111,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 450,\n \"AgentName\": \"Renfroe, Dave \",\n \"PublishedIntervalId\": 332795,\n \"ExceptionID\": 935046,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-19T09:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T09:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T09:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T09:15:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 4,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 451,\n \"AgentName\": \"Barton, Jean \",\n \"PublishedIntervalId\": 332537,\n \"ExceptionID\": 934788,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-18T10:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T10:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T10:00:00\",\n \"EndTimeDisplay\": \"2024-03-18T10:15:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 70,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 449,\n \"AgentName\": \"McBride, Natasha \",\n \"PublishedIntervalId\": 332298,\n \"ExceptionID\": 934549,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-19T15:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T15:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T15:15:00\",\n \"EndTimeDisplay\": \"2024-03-19T15:30:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 70,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 449,\n \"AgentName\": \"McBride, Natasha \",\n \"PublishedIntervalId\": 342551,\n \"ExceptionID\": 955409,\n \"ExceptionTypeID\": 27,\n \"StartTime\": \"2024-03-20T16:00:00\",\n \"Duration\": 0.5,\n \"Priority\": 150,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#E000E0\",\n \"ExceptionTypeName\": \"Follow-up Project\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Followup\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T16:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T16:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T16:30:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 118,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 409,\n \"AgentName\": \"Schmidt, Peter \",\n \"PublishedIntervalId\": 332431,\n \"ExceptionID\": 934682,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-19T18:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T18:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T18:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T18:15:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 119,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 414,\n \"AgentName\": \"Schrum, Joe \",\n \"PublishedIntervalId\": 332447,\n \"ExceptionID\": 934698,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-18T23:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T00:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T23:45:00\",\n \"EndTimeDisplay\": \"2024-03-19T00:00:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 46,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 382,\n \"AgentName\": \"Duncan, Matthew \",\n \"PublishedIntervalId\": 332373,\n \"ExceptionID\": 934624,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T17:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T18:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T17:45:00\",\n \"EndTimeDisplay\": \"2024-03-20T18:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 10,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 387,\n \"AgentName\": \"Cassleman, Sherry \",\n \"PublishedIntervalId\": 332313,\n \"ExceptionID\": 934564,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-18T21:45:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T22:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T21:45:00\",\n \"EndTimeDisplay\": \"2024-03-18T22:45:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 10,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 387,\n \"AgentName\": \"Cassleman, Sherry \",\n \"PublishedIntervalId\": 331717,\n \"ExceptionID\": 933968,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-19T17:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-20T02:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T17:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T02:00:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 10,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 387,\n \"AgentName\": \"Cassleman, Sherry \",\n \"PublishedIntervalId\": 331717,\n \"ExceptionID\": 933968,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-19T17:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-20T02:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T17:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T02:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 10,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 387,\n \"AgentName\": \"Cassleman, Sherry \",\n \"PublishedIntervalId\": 332320,\n \"ExceptionID\": 934571,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T19:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T19:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T19:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T19:15:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 9,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 391,\n \"AgentName\": \"Carabo, Randy \",\n \"PublishedIntervalId\": 332041,\n \"ExceptionID\": 934292,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-18T09:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T09:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T09:15:00\",\n \"EndTimeDisplay\": \"2024-03-18T09:30:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 115,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 392,\n \"AgentName\": \"Rodriguez, Clarisa \",\n \"PublishedIntervalId\": 332386,\n \"ExceptionID\": 934637,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-19T04:00:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T05:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T04:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T05:00:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 61,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 397,\n \"AgentName\": \"Huntre, Laquista \",\n \"PublishedIntervalId\": 332478,\n \"ExceptionID\": 934729,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-18T11:00:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T12:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T11:00:00\",\n \"EndTimeDisplay\": \"2024-03-18T12:00:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 112,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 401,\n \"AgentName\": \"Richbourg, Mandy \",\n \"PublishedIntervalId\": 332460,\n \"ExceptionID\": 934711,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-18T13:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T13:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T13:30:00\",\n \"EndTimeDisplay\": \"2024-03-18T13:45:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 124,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 262,\n \"AgentName\": \"Watkins, Tracy \",\n \"PublishedIntervalId\": 332886,\n \"ExceptionID\": 935137,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-18T12:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T12:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T12:30:00\",\n \"EndTimeDisplay\": \"2024-03-18T12:45:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 67,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 271,\n \"AgentName\": \"Mack, Janelle \",\n \"PublishedIntervalId\": 332155,\n \"ExceptionID\": 934406,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T00:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T00:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T00:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T00:15:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 1,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 278,\n \"AgentName\": \"Areheart, Sam \",\n \"PublishedIntervalId\": 331952,\n \"ExceptionID\": 934203,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-18T11:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T11:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T11:15:00\",\n \"EndTimeDisplay\": \"2024-03-18T11:30:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 1,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 278,\n \"AgentName\": \"Areheart, Sam \",\n \"PublishedIntervalId\": 331959,\n \"ExceptionID\": 934210,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-19T13:00:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T14:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T13:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T14:00:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 56,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 287,\n \"AgentName\": \"Haltiwanger, Debra \",\n \"PublishedIntervalId\": 331964,\n \"ExceptionID\": 934215,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-18T13:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T13:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T13:15:00\",\n \"EndTimeDisplay\": \"2024-03-18T13:30:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 56,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 287,\n \"AgentName\": \"Haltiwanger, Debra \",\n \"PublishedIntervalId\": 332560,\n \"ExceptionID\": 934811,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-19T14:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T14:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T14:15:00\",\n \"EndTimeDisplay\": \"2024-03-19T14:30:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 56,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 287,\n \"AgentName\": \"Haltiwanger, Debra \",\n \"PublishedIntervalId\": 331627,\n \"ExceptionID\": 933878,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-20T11:00:00\",\n \"Duration\": 11,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-20T22:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T11:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T22:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 56,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 287,\n \"AgentName\": \"Haltiwanger, Debra \",\n \"PublishedIntervalId\": 331969,\n \"ExceptionID\": 934220,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T17:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T18:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T17:45:00\",\n \"EndTimeDisplay\": \"2024-03-20T18:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 12,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 306,\n \"AgentName\": \"Crislip, Traci \",\n \"PublishedIntervalId\": 332120,\n \"ExceptionID\": 934371,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-19T19:45:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T20:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T19:45:00\",\n \"EndTimeDisplay\": \"2024-03-19T20:45:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 12,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 306,\n \"AgentName\": \"Crislip, Traci \",\n \"PublishedIntervalId\": 332837,\n \"ExceptionID\": 935088,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T17:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T18:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T17:45:00\",\n \"EndTimeDisplay\": \"2024-03-20T18:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 68,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 318,\n \"AgentName\": \"Malvoisin, Fernando \",\n \"PublishedIntervalId\": 332099,\n \"ExceptionID\": 934350,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-18T07:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T08:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T07:45:00\",\n \"EndTimeDisplay\": \"2024-03-18T08:00:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 106,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 352,\n \"AgentName\": \"Newman, Jean \",\n \"PublishedIntervalId\": 332588,\n \"ExceptionID\": 934839,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-18T01:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T01:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T01:15:00\",\n \"EndTimeDisplay\": \"2024-03-18T01:30:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 106,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 352,\n \"AgentName\": \"Newman, Jean \",\n \"PublishedIntervalId\": 332595,\n \"ExceptionID\": 934846,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-19T00:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T00:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T00:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T00:15:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 106,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 352,\n \"AgentName\": \"Newman, Jean \",\n \"PublishedIntervalId\": 331733,\n \"ExceptionID\": 933984,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-20T00:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-20T09:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T00:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T09:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 106,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 352,\n \"AgentName\": \"Newman, Jean \",\n \"PublishedIntervalId\": 332379,\n \"ExceptionID\": 934630,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T06:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T06:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T06:15:00\",\n \"EndTimeDisplay\": \"2024-03-20T06:30:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 51,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 353,\n \"AgentName\": \"Fraley, Ashley \",\n \"PublishedIntervalId\": 332026,\n \"ExceptionID\": 934277,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-19T10:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T10:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T10:15:00\",\n \"EndTimeDisplay\": \"2024-03-19T10:30:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 51,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 353,\n \"AgentName\": \"Fraley, Ashley \",\n \"PublishedIntervalId\": 332033,\n \"ExceptionID\": 934284,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-20T08:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T08:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T08:15:00\",\n \"EndTimeDisplay\": \"2024-03-20T08:30:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 65,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 354,\n \"AgentName\": \"Lewis, Greg \",\n \"PublishedIntervalId\": 331913,\n \"ExceptionID\": 934164,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-20T20:00:00\",\n \"Duration\": 4,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-21T00:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T20:00:00\",\n \"EndTimeDisplay\": \"2024-03-21T00:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 63,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 361,\n \"AgentName\": \"Kinsella, Mark \",\n \"PublishedIntervalId\": 331914,\n \"ExceptionID\": 934165,\n \"ExceptionTypeID\": 5,\n \"StartTime\": \"2024-03-18T11:00:00\",\n \"Duration\": 4,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#9400D3\",\n \"ExceptionTypeName\": \"Overtime\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-18T15:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T11:00:00\",\n \"EndTimeDisplay\": \"2024-03-18T15:00:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 63,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 361,\n \"AgentName\": \"Kinsella, Mark \",\n \"PublishedIntervalId\": 332491,\n \"ExceptionID\": 934742,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-19T17:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T17:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T17:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T17:15:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 63,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 361,\n \"AgentName\": \"Kinsella, Mark \",\n \"PublishedIntervalId\": 331762,\n \"ExceptionID\": 934013,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-20T09:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-20T18:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T09:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T18:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 105,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 370,\n \"AgentName\": \"Nelson, Candice \",\n \"PublishedIntervalId\": 332332,\n \"ExceptionID\": 934583,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T14:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T15:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T14:45:00\",\n \"EndTimeDisplay\": \"2024-03-20T15:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 60,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 246,\n \"AgentName\": \"Houck, Matthew \",\n \"PublishedIntervalId\": 331669,\n \"ExceptionID\": 933920,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-18T09:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-18T18:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T09:00:00\",\n \"EndTimeDisplay\": \"2024-03-18T18:00:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 60,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 246,\n \"AgentName\": \"Houck, Matthew \",\n \"PublishedIntervalId\": 332132,\n \"ExceptionID\": 934383,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-18T13:00:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T14:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T13:00:00\",\n \"EndTimeDisplay\": \"2024-03-18T14:00:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 60,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 246,\n \"AgentName\": \"Houck, Matthew \",\n \"PublishedIntervalId\": 332139,\n \"ExceptionID\": 934390,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T11:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T11:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T11:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T11:15:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 50,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 144,\n \"AgentName\": \"Fowler, Wendy \",\n \"PublishedIntervalId\": 332826,\n \"ExceptionID\": 935077,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-18T12:00:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T12:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T12:00:00\",\n \"EndTimeDisplay\": \"2024-03-18T12:30:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 50,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 144,\n \"AgentName\": \"Fowler, Wendy \",\n \"PublishedIntervalId\": 331848,\n \"ExceptionID\": 934099,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-20T08:00:00\",\n \"Duration\": 8,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-20T16:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T08:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T16:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 62,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 147,\n \"AgentName\": \"Kenney, Reye \",\n \"PublishedIntervalId\": 332577,\n \"ExceptionID\": 934828,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-18T10:30:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T11:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T10:30:00\",\n \"EndTimeDisplay\": \"2024-03-18T11:00:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 62,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 147,\n \"AgentName\": \"Kenney, Reye \",\n \"PublishedIntervalId\": 331784,\n \"ExceptionID\": 934035,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-19T05:30:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-19T14:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T05:30:00\",\n \"EndTimeDisplay\": \"2024-03-19T14:00:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 62,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 147,\n \"AgentName\": \"Kenney, Reye \",\n \"PublishedIntervalId\": 332584,\n \"ExceptionID\": 934835,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T08:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T08:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T08:15:00\",\n \"EndTimeDisplay\": \"2024-03-20T08:30:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 2,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 156,\n \"AgentName\": \"Azzarito, Deborah \",\n \"PublishedIntervalId\": 332722,\n \"ExceptionID\": 934973,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-19T18:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T18:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T18:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T18:15:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 107,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 171,\n \"AgentName\": \"Newton, Mary 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\"IntervalEnd\": \"2024-03-20T17:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T08:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T17:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 3,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 453,\n \"AgentName\": \"Badgett, Gregory \",\n \"PublishedIntervalId\": 341177,\n \"ExceptionID\": 952708,\n \"ExceptionTypeID\": 4,\n \"StartTime\": \"2024-03-18T08:00:00\",\n \"Duration\": 8,\n \"Priority\": 200,\n \"AtWork\": false,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#228B22\",\n \"ExceptionTypeName\": \"PTO\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"test3\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T16:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T08:00:00\",\n \"EndTimeDisplay\": \"2024-03-18T16:00:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n 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\"StartTime\": \"2024-03-19T09:30:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-19T18:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T09:30:00\",\n \"EndTimeDisplay\": \"2024-03-19T18:00:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 5,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 479,\n \"AgentName\": \"Bickley, Sharon \",\n \"PublishedIntervalId\": 331696,\n \"ExceptionID\": 933947,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-20T23:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": 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\"2024-03-18T07:30:00\",\n \"EndTimeDisplay\": \"2024-03-18T14:00:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 116,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 58,\n \"AgentName\": \"Rollison, Karen \",\n \"PublishedIntervalId\": 332598,\n \"ExceptionID\": 934849,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-19T13:00:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T14:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T13:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T14:00:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 114,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 61,\n \"AgentName\": \"Ridenhour, Stephan \",\n \"PublishedIntervalId\": 332674,\n \"ExceptionID\": 934925,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-18T10:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T11:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T10:45:00\",\n \"EndTimeDisplay\": \"2024-03-18T11:00:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 117,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 65,\n \"AgentName\": \"Sanchez, Maria \",\n \"PublishedIntervalId\": 332922,\n \"ExceptionID\": 935173,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-18T04:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T04:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T04:00:00\",\n \"EndTimeDisplay\": \"2024-03-18T04:15:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 49,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 68,\n \"AgentName\": \"Florez, Oscar \",\n \"PublishedIntervalId\": 331792,\n \"ExceptionID\": 934043,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-19T10:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-19T18:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T10:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T18:30:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 49,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 68,\n \"AgentName\": \"Florez, Oscar \",\n \"PublishedIntervalId\": 332611,\n \"ExceptionID\": 934862,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-19T11:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T12:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T11:45:00\",\n \"EndTimeDisplay\": \"2024-03-19T12:00:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 53,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 71,\n \"AgentName\": \"Granda, Luis \",\n \"PublishedIntervalId\": 332654,\n \"ExceptionID\": 934905,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-18T09:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T09:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T09:30:00\",\n \"EndTimeDisplay\": \"2024-03-18T09:45:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 53,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 71,\n \"AgentName\": \"Granda, Luis \",\n \"PublishedIntervalId\": 331804,\n \"ExceptionID\": 934055,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-20T09:30:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-20T18:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T09:30:00\",\n \"EndTimeDisplay\": \"2024-03-20T18:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 53,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 71,\n \"AgentName\": \"Granda, Luis \",\n \"PublishedIntervalId\": 332661,\n \"ExceptionID\": 934912,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T15:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T16:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T15:45:00\",\n \"EndTimeDisplay\": \"2024-03-20T16:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 57,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 91,\n \"AgentName\": \"Heinly, Gesela \",\n \"PublishedIntervalId\": 331994,\n \"ExceptionID\": 934245,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-19T08:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": 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69,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 107,\n \"AgentName\": \"Martinez, Cristian \",\n \"PublishedIntervalId\": 332171,\n \"ExceptionID\": 934422,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-19T10:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T10:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T10:15:00\",\n \"EndTimeDisplay\": \"2024-03-19T10:30:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 69,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 107,\n \"AgentName\": \"Martinez, Cristian \",\n \"PublishedIntervalId\": 332641,\n \"ExceptionID\": 934892,\n \"ExceptionTypeID\": 2,\n \"StartTime\": 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\"2024-03-18T15:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T01:30:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 7,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 467,\n \"AgentName\": \"Brown, Chanell \",\n \"PublishedIntervalId\": 332218,\n \"ExceptionID\": 934469,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-18T17:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T18:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T17:45:00\",\n \"EndTimeDisplay\": \"2024-03-18T18:00:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 7,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 467,\n \"AgentName\": \"Brown, Chanell \",\n \"PublishedIntervalId\": 332225,\n \"ExceptionID\": 934476,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-20T15:00:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T16:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T15:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T16:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 66,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 129,\n \"AgentName\": \"Lewis, Lisha \",\n \"PublishedIntervalId\": 331921,\n \"ExceptionID\": 934172,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-20T09:00:00\",\n \"Duration\": 3.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-20T12:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T09:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T12:30:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 122,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 132,\n \"AgentName\": \"Sutherland, Todd \",\n \"PublishedIntervalId\": 331876,\n \"ExceptionID\": 934127,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-20T10:00:00\",\n \"Duration\": 5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-20T15:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T10:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T15:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 71,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 135,\n \"AgentName\": \"Montes, David \",\n \"PublishedIntervalId\": 332624,\n \"ExceptionID\": 934875,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-18T16:45:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T17:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T16:45:00\",\n \"EndTimeDisplay\": \"2024-03-18T17:15:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 121,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 455,\n \"AgentName\": \"Sticha, Carmen \",\n \"PublishedIntervalId\": 331688,\n \"ExceptionID\": 933939,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-20T13:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-20T22:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T13:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T22:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 121,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 455,\n \"AgentName\": \"Sticha, Carmen \",\n \"PublishedIntervalId\": 332208,\n \"ExceptionID\": 934459,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-20T21:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T22:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T21:45:00\",\n \"EndTimeDisplay\": \"2024-03-20T22:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 71,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 135,\n \"AgentName\": \"Montes, David \",\n \"PublishedIntervalId\": 332631,\n \"ExceptionID\": 934882,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T14:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T15:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T14:45:00\",\n \"EndTimeDisplay\": \"2024-03-20T15:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 3,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 453,\n \"AgentName\": \"Badgett, Gregory \",\n \"PublishedIntervalId\": 332185,\n \"ExceptionID\": 934436,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T17:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T17:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T17:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T17:15:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 48,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 136,\n \"AgentName\": \"Finn, Mike \",\n \"PublishedIntervalId\": 332810,\n \"ExceptionID\": 935061,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-19T19:30:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T20:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T19:30:00\",\n \"EndTimeDisplay\": \"2024-03-19T20:00:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 72,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 145,\n \"AgentName\": \"Mosley, Kerry \",\n \"PublishedIntervalId\": 331984,\n \"ExceptionID\": 934235,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-19T06:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T06:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T06:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T06:15:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 110,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 185,\n \"AgentName\": \"Prioleau, Sherry \",\n \"PublishedIntervalId\": 331934,\n \"ExceptionID\": 934185,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T06:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T06:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T06:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T06:15:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 108,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 195,\n \"AgentName\": \"Olsen, Kristin \",\n \"PublishedIntervalId\": 331864,\n \"ExceptionID\": 934115,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-18T09:00:00\",\n \"Duration\": 6,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled 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\"2024-03-20T15:15:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 113,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 240,\n \"AgentName\": \"Richert, Jessica \",\n \"PublishedIntervalId\": 332089,\n \"ExceptionID\": 934340,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-19T21:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T21:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T21:30:00\",\n \"EndTimeDisplay\": \"2024-03-19T21:45:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 113,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 240,\n \"AgentName\": \"Richert, Jessica \",\n \"PublishedIntervalId\": 331652,\n \"ExceptionID\": 933903,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-20T14:00:00\",\n \"Duration\": 9.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-20T23:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T14:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T23:30:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 59,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 250,\n \"AgentName\": \"Horne, Andy \",\n \"PublishedIntervalId\": 332869,\n \"ExceptionID\": 935120,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-20T12:30:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T13:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T12:30:00\",\n \"EndTimeDisplay\": \"2024-03-20T13:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 11,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 371,\n \"AgentName\": \"Cathy, Kelly \",\n \"PublishedIntervalId\": 332352,\n \"ExceptionID\": 934603,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T09:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T09:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T09:15:00\",\n \"EndTimeDisplay\": \"2024-03-20T09:30:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 6,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 27,\n \"AgentName\": \"Blakely, Latrice \",\n \"PublishedIntervalId\": 331777,\n \"ExceptionID\": 934028,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-18T09:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-18T18:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T09:00:00\",\n \"EndTimeDisplay\": \"2024-03-18T18:00:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 112,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 401,\n \"AgentName\": \"Richbourg, Mandy \",\n \"PublishedIntervalId\": 332467,\n \"ExceptionID\": 934718,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T17:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T18:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T17:45:00\",\n \"EndTimeDisplay\": \"2024-03-20T18:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 54,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 405,\n \"AgentName\": \"Greene, Tiffany \",\n \"PublishedIntervalId\": 332271,\n \"ExceptionID\": 934522,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-18T16:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T16:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T16:00:00\",\n \"EndTimeDisplay\": \"2024-03-18T16:15:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 58,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 407,\n \"AgentName\": \"Hipps, Casandra \",\n \"PublishedIntervalId\": 332408,\n \"ExceptionID\": 934659,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-18T19:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T19:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T19:15:00\",\n \"EndTimeDisplay\": \"2024-03-18T19:30:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 119,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 414,\n \"AgentName\": \"Schrum, Joe \",\n \"PublishedIntervalId\": 332454,\n \"ExceptionID\": 934705,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-20T21:00:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T22:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T21:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T22:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 55,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 423,\n \"AgentName\": \"Griffin, John \",\n \"PublishedIntervalId\": 332077,\n \"ExceptionID\": 934328,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-18T20:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T20:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T20:30:00\",\n \"EndTimeDisplay\": \"2024-03-18T20:45:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 123,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 429,\n \"AgentName\": \"Turner, Bruce \",\n \"PublishedIntervalId\": 332272,\n \"ExceptionID\": 934523,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-18T17:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T17:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T17:30:00\",\n \"EndTimeDisplay\": \"2024-03-18T17:45:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 123,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 429,\n \"AgentName\": \"Turner, Bruce \",\n \"PublishedIntervalId\": 332279,\n \"ExceptionID\": 934530,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-19T15:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T15:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T15:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T15:15:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 45,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 432,\n \"AgentName\": \"Dunbar, Bill \",\n \"PublishedIntervalId\": 332526,\n \"ExceptionID\": 934777,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-18T12:00:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T13:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T12:00:00\",\n \"EndTimeDisplay\": \"2024-03-18T13:00:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 109,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 440,\n \"AgentName\": \"Pollock, Mitch \",\n \"PublishedIntervalId\": 332520,\n \"ExceptionID\": 934771,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-18T18:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T18:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T18:00:00\",\n \"EndTimeDisplay\": \"2024-03-18T18:15:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 121,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 455,\n \"AgentName\": \"Sticha, Carmen \",\n \"PublishedIntervalId\": 332200,\n \"ExceptionID\": 934451,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-18T16:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T17:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T16:45:00\",\n \"EndTimeDisplay\": \"2024-03-18T17:00:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 121,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 455,\n \"AgentName\": \"Sticha, Carmen \",\n \"PublishedIntervalId\": 331687,\n \"ExceptionID\": 933938,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-19T13:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-19T22:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T13:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T22:00:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 121,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 455,\n \"AgentName\": \"Sticha, Carmen \",\n \"PublishedIntervalId\": 332207,\n \"ExceptionID\": 934458,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T19:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T20:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T19:45:00\",\n \"EndTimeDisplay\": \"2024-03-20T20:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 45,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 432,\n \"AgentName\": \"Dunbar, Bill \",\n \"PublishedIntervalId\": 332931,\n \"ExceptionID\": 935182,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T22:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T22:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T22:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T22:15:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 123,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 429,\n \"AgentName\": \"Turner, Bruce \",\n \"PublishedIntervalId\": 332278,\n \"ExceptionID\": 934529,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-19T22:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T22:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T22:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T22:15:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 45,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 432,\n \"AgentName\": \"Dunbar, Bill \",\n \"PublishedIntervalId\": 331770,\n \"ExceptionID\": 934021,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-18T08:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-18T17:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T08:00:00\",\n \"EndTimeDisplay\": \"2024-03-18T17:00:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 45,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 432,\n \"AgentName\": \"Dunbar, Bill \",\n \"PublishedIntervalId\": 332525,\n \"ExceptionID\": 934776,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-18T09:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T10:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T09:45:00\",\n \"EndTimeDisplay\": \"2024-03-18T10:00:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 55,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 423,\n \"AgentName\": \"Griffin, John \",\n \"PublishedIntervalId\": 332076,\n \"ExceptionID\": 934327,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-18T17:45:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T18:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T17:45:00\",\n \"EndTimeDisplay\": \"2024-03-18T18:45:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 55,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 423,\n \"AgentName\": \"Griffin, John \",\n \"PublishedIntervalId\": 332532,\n \"ExceptionID\": 934783,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-20T18:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T18:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T18:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T18:15:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 123,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 429,\n \"AgentName\": \"Turner, Bruce \",\n \"PublishedIntervalId\": 331706,\n \"ExceptionID\": 933957,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-18T15:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-19T00:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T15:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T00:00:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 118,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 409,\n \"AgentName\": \"Schmidt, Peter \",\n \"PublishedIntervalId\": 332430,\n \"ExceptionID\": 934681,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-19T15:15:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T16:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T15:15:00\",\n \"EndTimeDisplay\": \"2024-03-19T16:15:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 119,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 414,\n \"AgentName\": \"Schrum, Joe \",\n \"PublishedIntervalId\": 332446,\n \"ExceptionID\": 934697,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-18T21:00:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T22:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T21:00:00\",\n \"EndTimeDisplay\": \"2024-03-18T22:00:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 54,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 405,\n \"AgentName\": \"Greene, Tiffany \",\n \"PublishedIntervalId\": 331705,\n \"ExceptionID\": 933956,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-18T09:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-18T18:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T09:00:00\",\n \"EndTimeDisplay\": \"2024-03-18T18:00:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 54,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 405,\n \"AgentName\": \"Greene, Tiffany \",\n \"PublishedIntervalId\": 332270,\n \"ExceptionID\": 934521,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-18T16:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T16:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T16:00:00\",\n \"EndTimeDisplay\": \"2024-03-18T16:15:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 58,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 407,\n \"AgentName\": \"Hipps, Casandra \",\n \"PublishedIntervalId\": 331740,\n \"ExceptionID\": 933991,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-18T12:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-18T21:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T12:00:00\",\n \"EndTimeDisplay\": \"2024-03-18T21:00:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 58,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 407,\n \"AgentName\": \"Hipps, Casandra \",\n \"PublishedIntervalId\": 332407,\n \"ExceptionID\": 934658,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-18T18:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T18:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T18:30:00\",\n \"EndTimeDisplay\": \"2024-03-18T18:45:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 112,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 401,\n \"AgentName\": \"Richbourg, Mandy \",\n \"PublishedIntervalId\": 331754,\n \"ExceptionID\": 934005,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-19T11:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-19T20:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T11:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T20:00:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 8,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 402,\n \"AgentName\": \"Burns, Barbara \",\n \"PublishedIntervalId\": 331883,\n \"ExceptionID\": 934134,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-20T10:00:00\",\n \"Duration\": 4.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-20T14:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T10:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T14:15:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 112,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 401,\n \"AgentName\": \"Richbourg, Mandy \",\n \"PublishedIntervalId\": 332459,\n \"ExceptionID\": 934710,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-18T18:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T18:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T18:15:00\",\n \"EndTimeDisplay\": \"2024-03-18T18:30:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 115,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 392,\n \"AgentName\": \"Rodriguez, Clarisa \",\n \"PublishedIntervalId\": 332385,\n \"ExceptionID\": 934636,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-19T02:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T02:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T02:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T02:15:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 115,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 392,\n \"AgentName\": \"Rodriguez, Clarisa \",\n \"PublishedIntervalId\": 332390,\n \"ExceptionID\": 934641,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-20T04:15:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T05:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T04:15:00\",\n \"EndTimeDisplay\": \"2024-03-20T05:15:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 61,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 397,\n \"AgentName\": \"Huntre, Laquista \",\n \"PublishedIntervalId\": 332477,\n \"ExceptionID\": 934728,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-18T09:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T09:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T09:00:00\",\n \"EndTimeDisplay\": \"2024-03-18T09:15:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 9,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 391,\n \"AgentName\": \"Carabo, Randy \",\n \"PublishedIntervalId\": 331646,\n \"ExceptionID\": 933897,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-20T09:00:00\",\n \"Duration\": 10,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-20T19:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T09:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T19:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 10,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 387,\n \"AgentName\": \"Cassleman, Sherry \",\n \"PublishedIntervalId\": 332317,\n \"ExceptionID\": 934568,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-19T21:15:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T22:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T21:15:00\",\n \"EndTimeDisplay\": \"2024-03-19T22:15:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 9,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 391,\n \"AgentName\": \"Carabo, Randy \",\n \"PublishedIntervalId\": 332040,\n \"ExceptionID\": 934291,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-18T17:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T17:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T17:00:00\",\n \"EndTimeDisplay\": \"2024-03-18T17:15:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 46,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 382,\n \"AgentName\": \"Duncan, Matthew \",\n \"PublishedIntervalId\": 331731,\n \"ExceptionID\": 933982,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-20T11:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-20T20:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T11:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T20:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 46,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 382,\n \"AgentName\": \"Duncan, Matthew \",\n \"PublishedIntervalId\": 332372,\n \"ExceptionID\": 934623,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-20T15:30:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T16:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T15:30:00\",\n \"EndTimeDisplay\": \"2024-03-20T16:30:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 10,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 387,\n \"AgentName\": \"Cassleman, Sherry \",\n \"PublishedIntervalId\": 332312,\n \"ExceptionID\": 934563,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-18T19:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T19:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T19:00:00\",\n \"EndTimeDisplay\": \"2024-03-18T19:15:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 46,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 382,\n \"AgentName\": \"Duncan, Matthew \",\n \"PublishedIntervalId\": 332365,\n \"ExceptionID\": 934616,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-18T18:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T18:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T18:00:00\",\n \"EndTimeDisplay\": \"2024-03-18T18:15:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 105,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 370,\n \"AgentName\": \"Nelson, Candice \",\n \"PublishedIntervalId\": 331721,\n \"ExceptionID\": 933972,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-20T12:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-20T21:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T12:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T21:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 11,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 371,\n \"AgentName\": \"Cathy, Kelly \",\n \"PublishedIntervalId\": 332344,\n \"ExceptionID\": 934595,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-18T09:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T09:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T09:15:00\",\n \"EndTimeDisplay\": \"2024-03-18T09:30:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 11,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 371,\n \"AgentName\": \"Cathy, Kelly \",\n \"PublishedIntervalId\": 332351,\n \"ExceptionID\": 934602,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-19T15:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T16:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T15:45:00\",\n \"EndTimeDisplay\": \"2024-03-19T16:00:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 105,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 370,\n \"AgentName\": \"Nelson, Candice \",\n \"PublishedIntervalId\": 332329,\n \"ExceptionID\": 934580,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-18T16:45:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T17:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T16:45:00\",\n \"EndTimeDisplay\": \"2024-03-18T17:45:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 63,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 361,\n \"AgentName\": \"Kinsella, Mark \",\n \"PublishedIntervalId\": 331761,\n \"ExceptionID\": 934012,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-19T09:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-19T18:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T09:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T18:00:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 63,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 361,\n \"AgentName\": \"Kinsella, Mark \",\n \"PublishedIntervalId\": 332490,\n \"ExceptionID\": 934741,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-19T13:45:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T14:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T13:45:00\",\n \"EndTimeDisplay\": \"2024-03-19T14:45:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 51,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 353,\n \"AgentName\": \"Fraley, Ashley \",\n \"PublishedIntervalId\": 332025,\n \"ExceptionID\": 934276,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-18T08:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T08:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T08:15:00\",\n \"EndTimeDisplay\": \"2024-03-18T08:30:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 51,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 353,\n \"AgentName\": \"Fraley, Ashley \",\n \"PublishedIntervalId\": 331643,\n \"ExceptionID\": 933894,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-20T08:00:00\",\n \"Duration\": 10,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-20T18:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T08:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T18:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 51,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 353,\n \"AgentName\": \"Fraley, Ashley \",\n \"PublishedIntervalId\": 332030,\n \"ExceptionID\": 934281,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T09:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T10:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T09:45:00\",\n \"EndTimeDisplay\": \"2024-03-20T10:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 65,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 354,\n \"AgentName\": \"Lewis, Greg \",\n \"PublishedIntervalId\": 332508,\n \"ExceptionID\": 934759,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-18T18:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T18:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T18:00:00\",\n \"EndTimeDisplay\": \"2024-03-18T18:15:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 106,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 352,\n \"AgentName\": \"Newman, Jean \",\n \"PublishedIntervalId\": 331787,\n \"ExceptionID\": 934038,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-19T00:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-19T08:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T00:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T08:30:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 106,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 352,\n \"AgentName\": \"Newman, Jean \",\n \"PublishedIntervalId\": 332594,\n \"ExceptionID\": 934845,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-19T06:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T06:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T06:30:00\",\n \"EndTimeDisplay\": \"2024-03-19T06:45:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 106,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 352,\n \"AgentName\": \"Newman, Jean \",\n \"PublishedIntervalId\": 332378,\n \"ExceptionID\": 934629,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T01:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T02:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T01:45:00\",\n \"EndTimeDisplay\": \"2024-03-20T02:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 68,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 318,\n \"AgentName\": \"Malvoisin, Fernando \",\n \"PublishedIntervalId\": 332103,\n \"ExceptionID\": 934354,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-19T07:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T08:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T07:45:00\",\n \"EndTimeDisplay\": \"2024-03-19T08:00:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 68,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 318,\n \"AgentName\": \"Malvoisin, Fernando \",\n \"PublishedIntervalId\": 332110,\n \"ExceptionID\": 934361,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-20T06:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T06:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T06:15:00\",\n \"EndTimeDisplay\": \"2024-03-20T06:30:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 12,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 306,\n \"AgentName\": \"Crislip, Traci \",\n \"PublishedIntervalId\": 332119,\n \"ExceptionID\": 934370,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-19T17:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T18:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T17:45:00\",\n \"EndTimeDisplay\": \"2024-03-19T18:00:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 56,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 287,\n \"AgentName\": \"Haltiwanger, Debra \",\n \"PublishedIntervalId\": 331778,\n \"ExceptionID\": 934029,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-19T10:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-19T19:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T10:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T19:00:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 56,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 287,\n \"AgentName\": \"Haltiwanger, Debra \",\n \"PublishedIntervalId\": 331968,\n \"ExceptionID\": 934219,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T13:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T14:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T13:45:00\",\n \"EndTimeDisplay\": \"2024-03-20T14:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 1,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 278,\n \"AgentName\": \"Areheart, Sam \",\n \"PublishedIntervalId\": 331963,\n \"ExceptionID\": 934214,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-20T12:45:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T13:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T12:45:00\",\n \"EndTimeDisplay\": \"2024-03-20T13:45:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 56,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 287,\n \"AgentName\": \"Haltiwanger, Debra \",\n \"PublishedIntervalId\": 331626,\n \"ExceptionID\": 933877,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-18T11:00:00\",\n \"Duration\": 11,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-18T22:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T11:00:00\",\n \"EndTimeDisplay\": \"2024-03-18T22:00:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 59,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 250,\n \"AgentName\": \"Horne, Andy \",\n \"PublishedIntervalId\": 332868,\n \"ExceptionID\": 935119,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T14:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T14:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T14:15:00\",\n \"EndTimeDisplay\": \"2024-03-20T14:30:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 59,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 250,\n \"AgentName\": \"Horne, Andy \",\n \"PublishedIntervalId\": 331859,\n \"ExceptionID\": 934110,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-18T09:30:00\",\n \"Duration\": 6,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-18T15:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T09:30:00\",\n \"EndTimeDisplay\": \"2024-03-18T15:30:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 59,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 250,\n \"AgentName\": \"Horne, Andy \",\n \"PublishedIntervalId\": 332861,\n \"ExceptionID\": 935112,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-18T11:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T11:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T11:00:00\",\n \"EndTimeDisplay\": \"2024-03-18T11:15:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 60,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 246,\n \"AgentName\": \"Houck, Matthew \",\n \"PublishedIntervalId\": 332131,\n \"ExceptionID\": 934382,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-18T11:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T11:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T11:30:00\",\n \"EndTimeDisplay\": \"2024-03-18T11:45:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 108,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 195,\n \"AgentName\": \"Olsen, Kristin \",\n \"PublishedIntervalId\": 332858,\n \"ExceptionID\": 935109,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-20T14:00:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T14:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T14:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T14:30:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 113,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 240,\n \"AgentName\": \"Richert, Jessica \",\n \"PublishedIntervalId\": 332088,\n \"ExceptionID\": 934339,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-19T18:30:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T19:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T18:30:00\",\n \"EndTimeDisplay\": \"2024-03-19T19:30:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 108,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 195,\n \"AgentName\": \"Olsen, Kristin \",\n \"PublishedIntervalId\": 332877,\n \"ExceptionID\": 935128,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-18T13:00:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T13:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T13:00:00\",\n \"EndTimeDisplay\": \"2024-03-18T13:30:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 107,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 171,\n \"AgentName\": \"Newton, Mary \",\n \"PublishedIntervalId\": 332736,\n \"ExceptionID\": 934987,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-20T11:00:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T11:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T11:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T11:30:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 110,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 185,\n \"AgentName\": \"Prioleau, Sherry \",\n \"PublishedIntervalId\": 331931,\n \"ExceptionID\": 934182,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-18T09:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T09:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T09:00:00\",\n \"EndTimeDisplay\": \"2024-03-18T09:15:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 110,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 185,\n \"AgentName\": \"Prioleau, Sherry \",\n \"PublishedIntervalId\": 332724,\n \"ExceptionID\": 934975,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-19T11:30:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T12:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T11:30:00\",\n \"EndTimeDisplay\": \"2024-03-19T12:00:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 107,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 171,\n \"AgentName\": \"Newton, Mary \",\n \"PublishedIntervalId\": 332729,\n \"ExceptionID\": 934980,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-18T13:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T13:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T13:00:00\",\n \"EndTimeDisplay\": \"2024-03-18T13:15:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 107,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 171,\n \"AgentName\": \"Newton, Mary \",\n \"PublishedIntervalId\": 331822,\n \"ExceptionID\": 934073,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-19T06:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-19T14:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T06:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T14:30:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 2,\n \"ScheduleDateRowNumber\": 1,\n 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\"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-19T20:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T12:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T20:30:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 62,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 147,\n \"AgentName\": \"Kenney, Reye \",\n \"PublishedIntervalId\": 331783,\n \"ExceptionID\": 934034,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-18T05:30:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled 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\"2024-03-18T08:30:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 62,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 147,\n \"AgentName\": \"Kenney, Reye \",\n \"PublishedIntervalId\": 332583,\n \"ExceptionID\": 934834,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-19T05:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T05:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T05:30:00\",\n \"EndTimeDisplay\": \"2024-03-19T05:45:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 52,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 155,\n \"AgentName\": \"Goldfarb, Brett \",\n \"PublishedIntervalId\": 331868,\n \"ExceptionID\": 934119,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-18T18:00:00\",\n \"Duration\": 5.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-18T23:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T18:00:00\",\n \"EndTimeDisplay\": \"2024-03-18T23:30:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 50,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 144,\n \"AgentName\": \"Fowler, Wendy \",\n \"PublishedIntervalId\": 331847,\n \"ExceptionID\": 934098,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-19T08:00:00\",\n \"Duration\": 8,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-19T16:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T08:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T16:00:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 50,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 144,\n \"AgentName\": \"Fowler, Wendy \",\n \"PublishedIntervalId\": 332830,\n \"ExceptionID\": 935081,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-19T12:15:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T12:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T12:15:00\",\n \"EndTimeDisplay\": \"2024-03-19T12:45:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 7,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 467,\n \"AgentName\": \"Brown, Chanell \",\n \"PublishedIntervalId\": 332217,\n \"ExceptionID\": 934468,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-18T15:00:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T16:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T15:00:00\",\n \"EndTimeDisplay\": \"2024-03-18T16:00:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n 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\"StartTime\": \"2024-03-19T22:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T22:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T22:15:00\",\n \"EndTimeDisplay\": \"2024-03-19T22:30:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 3,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 453,\n \"AgentName\": \"Badgett, Gregory \",\n \"PublishedIntervalId\": 331683,\n \"ExceptionID\": 933934,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-20T15:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-21T00:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T15:00:00\",\n \"EndTimeDisplay\": \"2024-03-21T00:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 48,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 136,\n \"AgentName\": \"Finn, Mike \",\n \"PublishedIntervalId\": 332809,\n \"ExceptionID\": 935060,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-19T18:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T18:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T18:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T18:15:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 57,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 91,\n \"AgentName\": \"Heinly, Gesela \",\n \"PublishedIntervalId\": 332000,\n \"ExceptionID\": 934251,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T14:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T15:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T14:45:00\",\n \"EndTimeDisplay\": \"2024-03-20T15:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 69,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 107,\n \"AgentName\": \"Martinez, Cristian \",\n \"PublishedIntervalId\": 331650,\n \"ExceptionID\": 933901,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-18T09:00:00\",\n \"Duration\": 9.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-18T18:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T09:00:00\",\n \"EndTimeDisplay\": \"2024-03-18T18:30:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 66,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 129,\n \"AgentName\": \"Lewis, Lisha \",\n \"PublishedIntervalId\": 331989,\n \"ExceptionID\": 934240,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-18T12:30:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T13:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T12:30:00\",\n \"EndTimeDisplay\": \"2024-03-18T13:00:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 116,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 58,\n \"AgentName\": \"Rollison, Karen \",\n \"PublishedIntervalId\": 332602,\n \"ExceptionID\": 934853,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-20T09:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone 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\"2024-03-18T13:00:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 6,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 27,\n \"AgentName\": \"Blakely, Latrice \",\n \"PublishedIntervalId\": 332073,\n \"ExceptionID\": 934324,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T15:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T16:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T15:45:00\",\n \"EndTimeDisplay\": \"2024-03-20T16:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 120,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 36,\n \"AgentName\": \"Stalnaker, Mary Beth \",\n \"PublishedIntervalId\": 332764,\n \"ExceptionID\": 935015,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-19T15:00:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T15:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T15:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T15:30:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 120,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 36,\n \"AgentName\": \"Stalnaker, Mary Beth \",\n \"PublishedIntervalId\": 331831,\n \"ExceptionID\": 934082,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-20T11:00:00\",\n \"Duration\": 8,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-20T19:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T11:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T19:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 120,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 36,\n \"AgentName\": \"Stalnaker, Mary Beth \",\n \"PublishedIntervalId\": 332769,\n \"ExceptionID\": 935020,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T17:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T17:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T17:15:00\",\n \"EndTimeDisplay\": \"2024-03-20T17:30:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 47,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 51,\n \"AgentName\": \"Dyer, Amanda \",\n \"PublishedIntervalId\": 332684,\n \"ExceptionID\": 934935,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-18T13:30:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T14:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T13:30:00\",\n \"EndTimeDisplay\": \"2024-03-18T14:00:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 49,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 68,\n \"AgentName\": \"Florez, Oscar \",\n \"PublishedIntervalId\": 331791,\n \"ExceptionID\": 934042,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-18T10:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-18T18:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T10:00:00\",\n \"EndTimeDisplay\": \"2024-03-18T18:30:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 122,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 132,\n \"AgentName\": \"Sutherland, Todd \",\n \"PublishedIntervalId\": 331875,\n \"ExceptionID\": 934126,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-19T10:00:00\",\n \"Duration\": 5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-19T15:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T10:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T15:00:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 71,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 135,\n \"AgentName\": \"Montes, David \",\n \"PublishedIntervalId\": 332623,\n \"ExceptionID\": 934874,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-18T14:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T14:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T14:00:00\",\n \"EndTimeDisplay\": \"2024-03-18T14:15:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 49,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 68,\n \"AgentName\": \"Florez, Oscar \",\n \"PublishedIntervalId\": 332615,\n \"ExceptionID\": 934866,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T12:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T12:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T12:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T12:15:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 53,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 71,\n \"AgentName\": \"Granda, Luis \",\n \"PublishedIntervalId\": 332653,\n \"ExceptionID\": 934904,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-18T16:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T16:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T16:15:00\",\n \"EndTimeDisplay\": \"2024-03-18T16:30:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 53,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 71,\n \"AgentName\": \"Granda, Luis \",\n \"PublishedIntervalId\": 331803,\n \"ExceptionID\": 934054,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-19T09:30:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-19T18:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T09:30:00\",\n \"EndTimeDisplay\": \"2024-03-19T18:00:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 70,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 449,\n \"AgentName\": \"McBride, Natasha \",\n \"PublishedIntervalId\": 332297,\n \"ExceptionID\": 934548,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-19T12:00:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T13:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T12:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T13:00:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 70,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 449,\n \"AgentName\": \"McBride, Natasha \",\n \"PublishedIntervalId\": 331713,\n \"ExceptionID\": 933964,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-20T08:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-20T17:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T08:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T17:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 111,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 450,\n \"AgentName\": \"Renfroe, Dave \",\n \"PublishedIntervalId\": 331944,\n \"ExceptionID\": 934195,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-18T11:30:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T12:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T11:30:00\",\n \"EndTimeDisplay\": \"2024-03-18T12:30:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 5,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 479,\n \"AgentName\": \"Bickley, Sharon \",\n \"PublishedIntervalId\": 331695,\n \"ExceptionID\": 933946,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-19T23:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-20T08:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T23:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T08:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 5,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 479,\n \"AgentName\": \"Bickley, Sharon \",\n \"PublishedIntervalId\": 332234,\n \"ExceptionID\": 934485,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-20T00:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T00:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T00:30:00\",\n \"EndTimeDisplay\": \"2024-03-20T00:45:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 4,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 451,\n \"AgentName\": \"Barton, Jean \",\n \"PublishedIntervalId\": 331774,\n \"ExceptionID\": 934025,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-19T08:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-19T17:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T08:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T17:00:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 4,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 451,\n \"AgentName\": \"Barton, Jean \",\n \"PublishedIntervalId\": 332541,\n \"ExceptionID\": 934792,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-19T10:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T10:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T10:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T10:15:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 4,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 451,\n \"AgentName\": \"Barton, Jean \",\n \"PublishedIntervalId\": 332548,\n \"ExceptionID\": 934799,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-20T08:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T08:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T08:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T08:15:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 7,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 467,\n \"AgentName\": \"Brown, Chanell \",\n \"PublishedIntervalId\": 332224,\n \"ExceptionID\": 934475,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T12:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T13:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T12:45:00\",\n \"EndTimeDisplay\": \"2024-03-20T13:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 5,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 479,\n \"AgentName\": \"Bickley, Sharon \",\n \"PublishedIntervalId\": 331695,\n \"ExceptionID\": 933946,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-19T23:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-20T08:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T23:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T08:00:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 4,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 451,\n \"AgentName\": \"Barton, Jean \",\n \"PublishedIntervalId\": 332546,\n \"ExceptionID\": 934797,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-20T12:00:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T13:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T12:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T13:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 5,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 479,\n \"AgentName\": \"Bickley, Sharon \",\n \"PublishedIntervalId\": 332232,\n \"ExceptionID\": 934483,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-20T03:00:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T04:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T03:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T04:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 123,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 429,\n \"AgentName\": \"Turner, Bruce \",\n \"PublishedIntervalId\": 332276,\n \"ExceptionID\": 934527,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-19T17:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T17:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T17:30:00\",\n \"EndTimeDisplay\": \"2024-03-19T17:45:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 123,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 429,\n \"AgentName\": \"Turner, Bruce \",\n \"PublishedIntervalId\": 332283,\n \"ExceptionID\": 934534,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-20T15:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T15:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T15:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T15:15:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 55,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 423,\n \"AgentName\": \"Griffin, John \",\n \"PublishedIntervalId\": 332848,\n \"ExceptionID\": 935099,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-19T19:30:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T20:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T19:30:00\",\n \"EndTimeDisplay\": \"2024-03-19T20:00:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 119,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 414,\n \"AgentName\": \"Schrum, Joe \",\n \"PublishedIntervalId\": 332451,\n \"ExceptionID\": 934702,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-19T23:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T23:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T23:15:00\",\n \"EndTimeDisplay\": \"2024-03-19T23:30:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 119,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 414,\n \"AgentName\": \"Schrum, Joe \",\n \"PublishedIntervalId\": 332456,\n \"ExceptionID\": 934707,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-20T17:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T17:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T17:30:00\",\n \"EndTimeDisplay\": \"2024-03-20T17:45:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 118,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 409,\n \"AgentName\": \"Schmidt, Peter \",\n \"PublishedIntervalId\": 332435,\n \"ExceptionID\": 934686,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T17:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T18:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T17:45:00\",\n \"EndTimeDisplay\": \"2024-03-20T18:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 58,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 407,\n \"AgentName\": \"Hipps, Casandra \",\n \"PublishedIntervalId\": 332412,\n \"ExceptionID\": 934663,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-19T16:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T16:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T16:30:00\",\n \"EndTimeDisplay\": \"2024-03-19T16:45:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 58,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 407,\n \"AgentName\": \"Hipps, Casandra \",\n \"PublishedIntervalId\": 332424,\n \"ExceptionID\": 934675,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-20T17:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T17:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T17:30:00\",\n \"EndTimeDisplay\": \"2024-03-20T17:45:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 118,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 409,\n \"AgentName\": \"Schmidt, Peter \",\n \"PublishedIntervalId\": 332428,\n \"ExceptionID\": 934679,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-18T19:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T19:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T19:15:00\",\n \"EndTimeDisplay\": \"2024-03-18T19:30:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 54,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 405,\n \"AgentName\": \"Greene, Tiffany \",\n \"PublishedIntervalId\": 332902,\n \"ExceptionID\": 935153,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T12:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T12:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T12:15:00\",\n \"EndTimeDisplay\": \"2024-03-20T12:30:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 58,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 407,\n \"AgentName\": \"Hipps, Casandra \",\n \"PublishedIntervalId\": 332405,\n \"ExceptionID\": 934656,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-18T14:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T14:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T14:00:00\",\n \"EndTimeDisplay\": \"2024-03-18T14:15:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 112,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 401,\n \"AgentName\": \"Richbourg, Mandy \",\n \"PublishedIntervalId\": 332464,\n \"ExceptionID\": 934715,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-19T17:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T17:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T17:30:00\",\n \"EndTimeDisplay\": \"2024-03-19T17:45:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 8,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 402,\n \"AgentName\": \"Burns, Barbara \",\n \"PublishedIntervalId\": 331881,\n \"ExceptionID\": 934132,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-18T10:00:00\",\n \"Duration\": 4.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-18T14:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T10:00:00\",\n \"EndTimeDisplay\": \"2024-03-18T14:15:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 54,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 405,\n \"AgentName\": \"Greene, Tiffany \",\n \"PublishedIntervalId\": 332268,\n \"ExceptionID\": 934519,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-18T11:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T11:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T11:00:00\",\n \"EndTimeDisplay\": \"2024-03-18T11:15:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 61,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 397,\n \"AgentName\": \"Huntre, Laquista \",\n \"PublishedIntervalId\": 332482,\n \"ExceptionID\": 934733,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-20T11:00:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T12:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T11:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T12:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 112,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 401,\n \"AgentName\": \"Richbourg, Mandy \",\n \"PublishedIntervalId\": 332457,\n \"ExceptionID\": 934708,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-18T13:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T13:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T13:00:00\",\n \"EndTimeDisplay\": \"2024-03-18T13:15:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 61,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 397,\n \"AgentName\": \"Huntre, Laquista \",\n \"PublishedIntervalId\": 331758,\n \"ExceptionID\": 934009,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-18T07:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-18T16:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T07:00:00\",\n \"EndTimeDisplay\": \"2024-03-18T16:00:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 9,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 391,\n \"AgentName\": \"Carabo, Randy \",\n \"PublishedIntervalId\": 332045,\n \"ExceptionID\": 934296,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-20T17:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T17:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T17:30:00\",\n \"EndTimeDisplay\": \"2024-03-20T17:45:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 115,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 392,\n \"AgentName\": \"Rodriguez, Clarisa \",\n \"PublishedIntervalId\": 331735,\n \"ExceptionID\": 933986,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-19T00:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-19T09:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T00:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T09:00:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 9,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 391,\n \"AgentName\": \"Carabo, Randy \",\n \"PublishedIntervalId\": 332038,\n \"ExceptionID\": 934289,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-18T11:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T11:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T11:30:00\",\n \"EndTimeDisplay\": \"2024-03-18T11:45:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 46,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 382,\n \"AgentName\": \"Duncan, Matthew \",\n \"PublishedIntervalId\": 331729,\n \"ExceptionID\": 933980,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-18T11:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-18T20:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T11:00:00\",\n \"EndTimeDisplay\": \"2024-03-18T20:00:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 46,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 382,\n \"AgentName\": \"Duncan, Matthew \",\n \"PublishedIntervalId\": 332363,\n \"ExceptionID\": 934614,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-18T13:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T13:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T13:15:00\",\n \"EndTimeDisplay\": \"2024-03-18T13:30:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 46,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 382,\n \"AgentName\": \"Duncan, Matthew \",\n \"PublishedIntervalId\": 332370,\n \"ExceptionID\": 934621,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-19T16:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T17:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T16:45:00\",\n \"EndTimeDisplay\": \"2024-03-19T17:00:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 11,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 371,\n \"AgentName\": \"Cathy, Kelly \",\n \"PublishedIntervalId\": 332349,\n \"ExceptionID\": 934600,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-19T11:30:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T12:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T11:30:00\",\n \"EndTimeDisplay\": \"2024-03-19T12:30:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 105,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 370,\n \"AgentName\": \"Nelson, Candice \",\n \"PublishedIntervalId\": 332334,\n \"ExceptionID\": 934585,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T19:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T19:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T19:15:00\",\n \"EndTimeDisplay\": \"2024-03-20T19:30:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 63,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 361,\n \"AgentName\": \"Kinsella, Mark \",\n \"PublishedIntervalId\": 332927,\n \"ExceptionID\": 935178,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-18T13:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T13:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T13:30:00\",\n \"EndTimeDisplay\": \"2024-03-18T13:45:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 63,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 361,\n \"AgentName\": \"Kinsella, Mark \",\n \"PublishedIntervalId\": 332495,\n \"ExceptionID\": 934746,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T16:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T16:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T16:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T16:15:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 65,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 354,\n \"AgentName\": \"Lewis, Greg \",\n \"PublishedIntervalId\": 331765,\n \"ExceptionID\": 934016,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-18T10:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-18T19:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T10:00:00\",\n \"EndTimeDisplay\": \"2024-03-18T19:00:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 65,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 354,\n \"AgentName\": \"Lewis, Greg \",\n \"PublishedIntervalId\": 332926,\n \"ExceptionID\": 935177,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T22:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T23:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T22:45:00\",\n \"EndTimeDisplay\": \"2024-03-20T23:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 106,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 352,\n \"AgentName\": \"Newman, Jean \",\n \"PublishedIntervalId\": 342547,\n \"ExceptionID\": 955405,\n \"ExceptionTypeID\": 8,\n \"StartTime\": \"2024-03-20T00:00:00\",\n \"Duration\": 0.0833,\n \"Priority\": 150,\n \"AtWork\": false,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#ff0000\",\n \"ExceptionTypeName\": \"Late\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Created by soft checkin monitor\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-20T00:05:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T00:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T00:05:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 51,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 353,\n \"AgentName\": \"Fraley, Ashley \",\n \"PublishedIntervalId\": 332023,\n \"ExceptionID\": 934274,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-18T13:00:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T14:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T13:00:00\",\n \"EndTimeDisplay\": \"2024-03-18T14:00:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 68,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 318,\n \"AgentName\": \"Malvoisin, Fernando \",\n \"PublishedIntervalId\": 332108,\n \"ExceptionID\": 934359,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-20T09:45:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T10:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T09:45:00\",\n \"EndTimeDisplay\": \"2024-03-20T10:45:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 106,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 352,\n \"AgentName\": \"Newman, Jean \",\n \"PublishedIntervalId\": 332592,\n \"ExceptionID\": 934843,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-19T02:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T02:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T02:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T02:15:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 12,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 306,\n \"AgentName\": \"Crislip, Traci \",\n \"PublishedIntervalId\": 331666,\n \"ExceptionID\": 933917,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-19T16:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-20T01:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T16:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T01:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 12,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 306,\n \"AgentName\": \"Crislip, Traci \",\n \"PublishedIntervalId\": 331666,\n \"ExceptionID\": 933917,\n \"ExceptionTypeID\": 1,\n \"StartTime\": 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\"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T20:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T20:15:00\",\n \"EndTimeDisplay\": \"2024-03-18T20:30:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 56,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 287,\n \"AgentName\": \"Haltiwanger, Debra \",\n \"PublishedIntervalId\": 332557,\n \"ExceptionID\": 934808,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-19T12:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T12:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": 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\"Mack, Janelle \",\n \"PublishedIntervalId\": 332152,\n \"ExceptionID\": 934403,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-19T02:30:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T03:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T02:30:00\",\n \"EndTimeDisplay\": \"2024-03-19T03:30:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 67,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 271,\n \"AgentName\": \"Mack, Janelle \",\n \"PublishedIntervalId\": 331675,\n \"ExceptionID\": 933926,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-19T22:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-20T07:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T22:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T07:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 1,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 278,\n \"AgentName\": \"Areheart, Sam \",\n \"PublishedIntervalId\": 341163,\n \"ExceptionID\": 952694,\n \"ExceptionTypeID\": 4,\n \"StartTime\": \"2024-03-18T08:00:00\",\n \"Duration\": 8,\n \"Priority\": 200,\n \"AtWork\": false,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#228B22\",\n \"ExceptionTypeName\": \"PTO\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"test3\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T16:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T08:00:00\",\n \"EndTimeDisplay\": \"2024-03-18T16:00:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 1,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 278,\n \"AgentName\": \"Areheart, Sam \",\n \"PublishedIntervalId\": 331956,\n \"ExceptionID\": 934207,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-19T11:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T11:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T11:15:00\",\n \"EndTimeDisplay\": \"2024-03-19T11:30:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 124,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 262,\n \"AgentName\": \"Watkins, Tracy \",\n \"PublishedIntervalId\": 332705,\n \"ExceptionID\": 934956,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-19T16:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T17:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T16:45:00\",\n \"EndTimeDisplay\": \"2024-03-19T17:00:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 59,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 250,\n \"AgentName\": \"Horne, Andy \",\n \"PublishedIntervalId\": 332866,\n \"ExceptionID\": 935117,\n \"ExceptionTypeID\": 3,\n \"StartTime\": 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\"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T14:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T14:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T14:15:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 60,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 246,\n \"AgentName\": \"Houck, Matthew \",\n \"PublishedIntervalId\": 332136,\n \"ExceptionID\": 934387,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-19T13:00:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T14:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T13:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T14:00:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 113,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 240,\n \"AgentName\": \"Richert, Jessica \",\n \"PublishedIntervalId\": 331673,\n \"ExceptionID\": 933924,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-18T14:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-18T23:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T14:00:00\",\n \"EndTimeDisplay\": \"2024-03-18T23:00:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 113,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 240,\n \"AgentName\": \"Richert, Jessica \",\n \"PublishedIntervalId\": 332150,\n \"ExceptionID\": 934401,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-18T19:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T19:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T19:15:00\",\n \"EndTimeDisplay\": \"2024-03-18T19:30:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 113,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 240,\n \"AgentName\": \"Richert, Jessica \",\n \"PublishedIntervalId\": 332067,\n \"ExceptionID\": 934318,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-20T21:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T21:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T21:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T21:15:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 71,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 135,\n \"AgentName\": \"Montes, David \",\n \"PublishedIntervalId\": 332628,\n \"ExceptionID\": 934879,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-19T17:15:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T17:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T17:15:00\",\n \"EndTimeDisplay\": \"2024-03-19T17:45:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 71,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 135,\n \"AgentName\": \"Montes, David \",\n \"PublishedIntervalId\": 331797,\n \"ExceptionID\": 934048,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-20T13:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-20T21:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T13:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T21:30:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 48,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 136,\n \"AgentName\": \"Finn, Mike \",\n \"PublishedIntervalId\": 332807,\n \"ExceptionID\": 935058,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-18T22:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T23:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T22:45:00\",\n \"EndTimeDisplay\": \"2024-03-18T23:00:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 48,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 136,\n \"AgentName\": \"Finn, Mike \",\n \"PublishedIntervalId\": 331843,\n \"ExceptionID\": 934094,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-20T16:00:00\",\n \"Duration\": 8,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-21T00:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T16:00:00\",\n \"EndTimeDisplay\": \"2024-03-21T00:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 48,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 136,\n \"AgentName\": \"Finn, Mike \",\n \"PublishedIntervalId\": 332814,\n \"ExceptionID\": 935065,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-20T19:30:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T20:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T19:30:00\",\n \"EndTimeDisplay\": \"2024-03-20T20:00:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 50,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 144,\n \"AgentName\": \"Fowler, Wendy \",\n \"PublishedIntervalId\": 332828,\n \"ExceptionID\": 935079,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-18T08:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T08:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T08:00:00\",\n \"EndTimeDisplay\": \"2024-03-18T08:15:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 50,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 144,\n \"AgentName\": \"Fowler, Wendy \",\n \"PublishedIntervalId\": 332835,\n \"ExceptionID\": 935086,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T14:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T14:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T14:15:00\",\n \"EndTimeDisplay\": \"2024-03-20T14:30:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 72,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 145,\n \"AgentName\": \"Mosley, Kerry \",\n \"PublishedIntervalId\": 331981,\n \"ExceptionID\": 934232,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-18T10:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T10:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T10:30:00\",\n \"EndTimeDisplay\": \"2024-03-18T10:45:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 72,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 145,\n \"AgentName\": \"Mosley, Kerry \",\n \"PublishedIntervalId\": 332710,\n \"ExceptionID\": 934961,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-20T04:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T04:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T04:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T04:15:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 62,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 147,\n \"AgentName\": \"Kenney, Reye \",\n \"PublishedIntervalId\": 332581,\n \"ExceptionID\": 934832,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-19T10:30:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T11:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T10:30:00\",\n \"EndTimeDisplay\": \"2024-03-19T11:00:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 6,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 27,\n \"AgentName\": \"Blakely, Latrice \",\n \"PublishedIntervalId\": 332555,\n \"ExceptionID\": 934806,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-18T15:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T15:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T15:30:00\",\n \"EndTimeDisplay\": \"2024-03-18T15:45:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 6,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 27,\n \"AgentName\": \"Blakely, Latrice \",\n \"PublishedIntervalId\": 332650,\n \"ExceptionID\": 934901,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-19T09:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T09:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T09:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T09:15:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 107,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 171,\n \"AgentName\": \"Newton, Mary \",\n \"PublishedIntervalId\": 332734,\n \"ExceptionID\": 934985,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-19T06:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T06:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T06:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T06:15:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 120,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 36,\n \"AgentName\": \"Stalnaker, Mary Beth \",\n \"PublishedIntervalId\": 331829,\n \"ExceptionID\": 934080,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-18T11:00:00\",\n \"Duration\": 8,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-18T19:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T11:00:00\",\n \"EndTimeDisplay\": \"2024-03-18T19:00:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 120,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 36,\n \"AgentName\": \"Stalnaker, Mary Beth \",\n \"PublishedIntervalId\": 332762,\n \"ExceptionID\": 935013,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-18T11:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T11:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T11:00:00\",\n \"EndTimeDisplay\": \"2024-03-18T11:15:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 47,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 51,\n \"AgentName\": \"Dyer, Amanda \",\n \"PublishedIntervalId\": 332689,\n \"ExceptionID\": 934940,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-19T15:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T16:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T15:45:00\",\n \"EndTimeDisplay\": \"2024-03-19T16:00:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 47,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 51,\n \"AgentName\": \"Dyer, Amanda \",\n \"PublishedIntervalId\": 331813,\n \"ExceptionID\": 934064,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-20T12:00:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-20T20:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T12:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T20:30:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 47,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 51,\n \"AgentName\": \"Dyer, Amanda \",\n \"PublishedIntervalId\": 332696,\n \"ExceptionID\": 934947,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-20T16:15:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T16:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T16:15:00\",\n \"EndTimeDisplay\": \"2024-03-20T16:45:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 116,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 58,\n \"AgentName\": \"Rollison, Karen \",\n \"PublishedIntervalId\": 332854,\n \"ExceptionID\": 935105,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-18T11:30:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T12:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T11:30:00\",\n \"EndTimeDisplay\": \"2024-03-18T12:00:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 114,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 61,\n \"AgentName\": \"Ridenhour, Stephan \",\n \"PublishedIntervalId\": 331807,\n \"ExceptionID\": 934058,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-18T10:45:00\",\n \"Duration\": 8.5,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-18T19:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T10:45:00\",\n \"EndTimeDisplay\": \"2024-03-18T19:15:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 117,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 65,\n \"AgentName\": \"Sanchez, Maria \",\n \"PublishedIntervalId\": 331910,\n \"ExceptionID\": 934161,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-19T02:00:00\",\n \"Duration\": 4,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-19T06:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T02:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T06:00:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 49,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 68,\n \"AgentName\": \"Florez, Oscar \",\n \"PublishedIntervalId\": 332608,\n \"ExceptionID\": 934859,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-18T14:00:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T14:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T14:00:00\",\n \"EndTimeDisplay\": \"2024-03-18T14:30:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 49,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 68,\n \"AgentName\": \"Florez, Oscar \",\n \"PublishedIntervalId\": 332613,\n \"ExceptionID\": 934864,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-19T16:45:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T17:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T16:45:00\",\n \"EndTimeDisplay\": \"2024-03-19T17:00:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 2,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 156,\n \"AgentName\": \"Azzarito, Deborah \",\n \"PublishedIntervalId\": 332743,\n \"ExceptionID\": 934994,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-18T14:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T14:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T14:15:00\",\n \"EndTimeDisplay\": \"2024-03-18T14:30:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 2,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 156,\n \"AgentName\": \"Azzarito, Deborah \",\n \"PublishedIntervalId\": 332719,\n \"ExceptionID\": 934970,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-19T14:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T14:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T14:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T14:15:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 2,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 156,\n \"AgentName\": \"Azzarito, Deborah \",\n \"PublishedIntervalId\": 341171,\n \"ExceptionID\": 952702,\n \"ExceptionTypeID\": 4,\n \"StartTime\": \"2024-03-19T08:00:00\",\n \"Duration\": 8,\n \"Priority\": 200,\n \"AtWork\": false,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#228B22\",\n \"ExceptionTypeName\": \"PTO\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"test3\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T16:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T08:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T16:00:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 53,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 71,\n \"AgentName\": \"Granda, Luis \",\n \"PublishedIntervalId\": 332651,\n \"ExceptionID\": 934902,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-18T11:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T11:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T11:30:00\",\n \"EndTimeDisplay\": \"2024-03-18T11:45:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 53,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 71,\n \"AgentName\": \"Granda, Luis \",\n \"PublishedIntervalId\": 332658,\n \"ExceptionID\": 934909,\n \"ExceptionTypeID\": 7,\n \"StartTime\": \"2024-03-19T09:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#8FBC8F\",\n \"ExceptionTypeName\": \"Coaching\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T09:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T09:30:00\",\n \"EndTimeDisplay\": \"2024-03-19T09:45:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 57,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 91,\n \"AgentName\": \"Heinly, Gesela \",\n \"PublishedIntervalId\": 331998,\n \"ExceptionID\": 934249,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T08:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T08:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T08:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T08:15:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 69,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 107,\n \"AgentName\": \"Martinez, Cristian \",\n \"PublishedIntervalId\": 331679,\n \"ExceptionID\": 933930,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-19T09:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-19T18:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T09:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T18:00:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 64,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 128,\n \"AgentName\": \"Lee, Daniel \",\n \"PublishedIntervalId\": 331974,\n \"ExceptionID\": 934225,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-18T20:15:00\",\n \"Duration\": 0.5,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T20:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T20:15:00\",\n \"EndTimeDisplay\": \"2024-03-18T20:45:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 66,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 129,\n \"AgentName\": \"Lewis, Lisha \",\n \"PublishedIntervalId\": 331633,\n \"ExceptionID\": 933884,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-19T07:00:00\",\n \"Duration\": 10,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-19T17:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T07:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T17:00:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 66,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 129,\n \"AgentName\": \"Lewis, Lisha \",\n \"PublishedIntervalId\": 332934,\n \"ExceptionID\": 935185,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T10:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T10:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T10:30:00\",\n \"EndTimeDisplay\": \"2024-03-20T10:45:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 122,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 132,\n \"AgentName\": \"Sutherland, Todd \",\n \"PublishedIntervalId\": 332889,\n \"ExceptionID\": 935140,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T12:30:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T12:45:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T12:30:00\",\n \"EndTimeDisplay\": \"2024-03-20T12:45:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 121,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 455,\n \"AgentName\": \"Sticha, Carmen \",\n \"PublishedIntervalId\": 332205,\n \"ExceptionID\": 934456,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T15:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T15:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T15:15:00\",\n \"EndTimeDisplay\": \"2024-03-20T15:30:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 7,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 467,\n \"AgentName\": \"Brown, Chanell \",\n \"PublishedIntervalId\": 332222,\n \"ExceptionID\": 934473,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-19T18:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T18:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T18:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T18:15:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 121,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 455,\n \"AgentName\": \"Sticha, Carmen \",\n \"PublishedIntervalId\": 332198,\n \"ExceptionID\": 934449,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-18T17:30:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-18T18:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T17:30:00\",\n \"EndTimeDisplay\": \"2024-03-18T18:30:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 3,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 453,\n \"AgentName\": \"Badgett, Gregory \",\n \"PublishedIntervalId\": 331681,\n \"ExceptionID\": 933932,\n \"ExceptionTypeID\": 1,\n \"StartTime\": \"2024-03-18T15:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#0000ff\",\n \"ExceptionTypeName\": \"Work\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-19T00:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-18T15:00:00\",\n \"EndTimeDisplay\": \"2024-03-19T00:00:00\",\n \"ScheduleDate\": \"2024-03-18T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 3,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 453,\n \"AgentName\": \"Badgett, Gregory \",\n \"PublishedIntervalId\": 332182,\n \"ExceptionID\": 934433,\n \"ExceptionTypeID\": 3,\n \"StartTime\": \"2024-03-19T19:15:00\",\n \"Duration\": 1,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": false,\n \"Color\": \"#FF9C00\",\n \"ExceptionTypeName\": \"Lunch\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-19T20:15:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T19:15:00\",\n \"EndTimeDisplay\": \"2024-03-19T20:15:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 111,\n \"ScheduleDateRowNumber\": 2,\n \"AgentID\": 450,\n \"AgentName\": \"Renfroe, Dave \",\n \"PublishedIntervalId\": 331700,\n \"ExceptionID\": 933951,\n \"ExceptionTypeID\": 5,\n \"StartTime\": \"2024-03-19T15:00:00\",\n \"Duration\": 9,\n \"Priority\": 1,\n \"AtWork\": true,\n \"InQueue\": true,\n \"Paid\": true,\n \"Color\": \"#9400D3\",\n \"ExceptionTypeName\": \"Overtime\",\n \"ExceptionLocation\": \"Workstation\",\n \"ExceptionDescription\": \"Scheduled Work\",\n \"IsWorkingInterval\": true,\n \"IsQueueAdherence\": true,\n \"IntervalEnd\": \"2024-03-20T00:00:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-19T15:00:00\",\n \"EndTimeDisplay\": \"2024-03-20T00:00:00\",\n \"ScheduleDate\": \"2024-03-19T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 70,\n \"ScheduleDateRowNumber\": 3,\n \"AgentID\": 449,\n \"AgentName\": \"McBride, Natasha \",\n \"PublishedIntervalId\": 332302,\n \"ExceptionID\": 934553,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-20T15:15:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": \"#00FFFF\",\n \"ExceptionTypeName\": \"Break\",\n \"ExceptionLocation\": \"\",\n \"ExceptionDescription\": \"Off phone interval\",\n \"IsWorkingInterval\": false,\n \"IsQueueAdherence\": false,\n \"IntervalEnd\": \"2024-03-20T15:30:00\",\n \"TimeZoneId\": 20,\n \"StartTimeDisplay\": \"2024-03-20T15:15:00\",\n \"EndTimeDisplay\": \"2024-03-20T15:30:00\",\n \"ScheduleDate\": \"2024-03-20T00:00:00\"\n },\n {\n \"ParticipantRowNumber\": 111,\n \"ScheduleDateRowNumber\": 1,\n \"AgentID\": 450,\n \"AgentName\": \"Renfroe, Dave \",\n \"PublishedIntervalId\": 331942,\n \"ExceptionID\": 934193,\n \"ExceptionTypeID\": 2,\n \"StartTime\": \"2024-03-18T09:00:00\",\n \"Duration\": 0.25,\n \"Priority\": 100,\n \"AtWork\": true,\n \"InQueue\": false,\n \"Paid\": true,\n \"Color\": 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0.25,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 10,\n \"TotalShrinkageHours\": 0.25\n },\n {\n \"SlotTime\": \"2024-12-15T18:30:00\",\n \"WeekDayId\": 7,\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"2024-12-15T18:45:00\",\n \"WeekDayId\": 7,\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"2024-12-15T19:00:00\",\n \"WeekDayId\": 7,\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": 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\"DiscretionaryShrinkageHours\": 0.25,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 12.5,\n \"TotalShrinkageHours\": 0.25\n },\n {\n \"SlotTime\": \"2024-12-15T23:00:00\",\n \"WeekDayId\": 7,\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"2024-12-15T23:15:00\",\n \"WeekDayId\": 7,\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"2024-12-15T23:30:00\",\n \"WeekDayId\": 7,\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"2024-12-15T23:45:00\",\n \"WeekDayId\": 7,\n \"DiscretionaryShrinkage\": 11.11,\n \"DiscretionaryShrinkageHours\": 0.25,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 11.11,\n \"TotalShrinkageHours\": 0.25\n },\n {\n \"SlotTime\": \"2024-12-16T00:00:00\",\n \"WeekDayId\": 1,\n \"DiscretionaryShrinkage\": 12.5,\n \"DiscretionaryShrinkageHours\": 0.25,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 12.5,\n \"TotalShrinkageHours\": 0.25\n },\n {\n \"SlotTime\": \"2024-12-16T00:15:00\",\n \"WeekDayId\": 1,\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"2024-12-16T00:30:00\",\n \"WeekDayId\": 1,\n \"DiscretionaryShrinkage\": 28.57,\n \"DiscretionaryShrinkageHours\": 0.5,\n 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\"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"2024-12-16T02:30:00\",\n \"WeekDayId\": 1,\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"2024-12-16T02:45:00\",\n \"WeekDayId\": 1,\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"2024-12-16T03:00:00\",\n \"WeekDayId\": 1,\n \"DiscretionaryShrinkage\": 16.67,\n \"DiscretionaryShrinkageHours\": 0.25,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 16.67,\n \"TotalShrinkageHours\": 0.25\n },\n {\n \"SlotTime\": \"2024-12-16T03:15:00\",\n \"WeekDayId\": 1,\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"2024-12-16T03:30:00\",\n \"WeekDayId\": 1,\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"2024-12-16T03:45:00\",\n \"WeekDayId\": 1,\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"2024-12-16T04:00:00\",\n \"WeekDayId\": 1,\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"2024-12-16T04:15:00\",\n \"WeekDayId\": 1,\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"2024-12-16T04:30:00\",\n \"WeekDayId\": 1,\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"2024-12-16T04:45:00\",\n \"WeekDayId\": 1,\n \"DiscretionaryShrinkage\": 20,\n \"DiscretionaryShrinkageHours\": 0.25,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 20,\n \"TotalShrinkageHours\": 0.25\n },\n {\n \"SlotTime\": \"2024-12-16T05:00:00\",\n \"WeekDayId\": 1,\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"2024-12-16T05:15:00\",\n \"WeekDayId\": 1,\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"2024-12-16T05:30:00\",\n \"WeekDayId\": 1,\n \"DiscretionaryShrinkage\": 40,\n \"DiscretionaryShrinkageHours\": 0.5,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 40,\n \"TotalShrinkageHours\": 0.5\n },\n {\n \"SlotTime\": \"2024-12-16T05:45:00\",\n \"WeekDayId\": 1,\n \"DiscretionaryShrinkage\": 40,\n \"DiscretionaryShrinkageHours\": 0.5,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 40,\n \"TotalShrinkageHours\": 0.5\n },\n {\n \"SlotTime\": \"2024-12-16T06:00:00\",\n \"WeekDayId\": 1,\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"2024-12-16T06:15:00\",\n \"WeekDayId\": 1,\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"2024-12-16T06:30:00\",\n \"WeekDayId\": 1,\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"2024-12-16T06:45:00\",\n \"WeekDayId\": 1,\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"2024-12-16T07:00:00\",\n \"WeekDayId\": 1,\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"2024-12-16T07:15:00\",\n \"WeekDayId\": 1,\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n }\n ],\n \"summaryByDOW\": [\n {\n \"WeekDayId\": 1,\n \"DiscretionaryShrinkage\": 5.9,\n \"DiscretionaryShrinkageHours\": 25.75,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 5.9,\n \"TotalShrinkageHours\": 25.75\n },\n {\n \"WeekDayId\": 2,\n \"DiscretionaryShrinkage\": 5.94,\n \"DiscretionaryShrinkageHours\": 27.75,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 5.94,\n \"TotalShrinkageHours\": 27.75\n },\n {\n \"WeekDayId\": 3,\n \"DiscretionaryShrinkage\": 5.88,\n \"DiscretionaryShrinkageHours\": 30.25,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 5.88,\n \"TotalShrinkageHours\": 30.25\n },\n {\n \"WeekDayId\": 4,\n \"DiscretionaryShrinkage\": 5.84,\n \"DiscretionaryShrinkageHours\": 31.75,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 5.84,\n \"TotalShrinkageHours\": 31.75\n },\n {\n \"WeekDayId\": 5,\n \"DiscretionaryShrinkage\": 5.92,\n \"DiscretionaryShrinkageHours\": 20.5,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 5.92,\n \"TotalShrinkageHours\": 20.5\n },\n {\n \"WeekDayId\": 6,\n \"DiscretionaryShrinkage\": 5.79,\n \"DiscretionaryShrinkageHours\": 11.25,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 5.79,\n \"TotalShrinkageHours\": 11.25\n },\n {\n \"WeekDayId\": 7,\n \"DiscretionaryShrinkage\": 5.88,\n \"DiscretionaryShrinkageHours\": 12.75,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 5.88,\n \"TotalShrinkageHours\": 12.75\n }\n ],\n \"summaryExecutive\": [\n {\n \"DiscretionaryShrinkage\": 5.88,\n \"DiscretionaryShrinkageHours\": 160,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 5.88,\n \"TotalShrinkageHours\": 160\n }\n ],\n \"mondayByInterval\": [\n {\n \"SlotTime\": \"2024-12-09T05:00:00\",\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"2024-12-09T05:15:00\",\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"2024-12-09T05:30:00\",\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"2024-12-09T05:45:00\",\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"2024-12-09T06:00:00\",\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"2024-12-09T06:15:00\",\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"2024-12-09T06:30:00\",\n \"DiscretionaryShrinkage\": 16.67,\n \"DiscretionaryShrinkageHours\": 0.5,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 16.67,\n \"TotalShrinkageHours\": 0.5\n },\n {\n \"SlotTime\": \"2024-12-09T06:45:00\",\n \"DiscretionaryShrinkage\": 8.33,\n \"DiscretionaryShrinkageHours\": 0.25,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 8.33,\n \"TotalShrinkageHours\": 0.25\n },\n {\n \"SlotTime\": \"2024-12-09T07:00:00\",\n \"DiscretionaryShrinkage\": 15.38,\n \"DiscretionaryShrinkageHours\": 0.5,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 15.38,\n \"TotalShrinkageHours\": 0.5\n },\n {\n \"SlotTime\": \"2024-12-09T07:15:00\",\n \"DiscretionaryShrinkage\": 7.14,\n \"DiscretionaryShrinkageHours\": 0.25,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 7.14,\n \"TotalShrinkageHours\": 0.25\n },\n {\n \"SlotTime\": \"2024-12-09T07:30:00\",\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"2024-12-09T07:45:00\",\n \"DiscretionaryShrinkage\": 11.76,\n \"DiscretionaryShrinkageHours\": 0.5,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 11.76,\n \"TotalShrinkageHours\": 0.5\n },\n {\n \"SlotTime\": \"2024-12-09T08:00:00\",\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"2024-12-09T08:15:00\",\n \"DiscretionaryShrinkage\": 15.79,\n \"DiscretionaryShrinkageHours\": 0.75,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 15.79,\n \"TotalShrinkageHours\": 0.75\n },\n {\n \"SlotTime\": \"2024-12-09T08:30:00\",\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"2024-12-09T08:45:00\",\n \"DiscretionaryShrinkage\": 9.52,\n \"DiscretionaryShrinkageHours\": 0.5,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 9.52,\n \"TotalShrinkageHours\": 0.5\n },\n {\n \"SlotTime\": \"2024-12-09T09:00:00\",\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n 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\"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"2024-12-09T10:15:00\",\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"2024-12-09T10:30:00\",\n \"DiscretionaryShrinkage\": 3.45,\n \"DiscretionaryShrinkageHours\": 0.25,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 3.45,\n \"TotalShrinkageHours\": 0.25\n },\n {\n \"SlotTime\": \"2024-12-09T10:45:00\",\n \"DiscretionaryShrinkage\": 13.79,\n \"DiscretionaryShrinkageHours\": 1,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 13.79,\n \"TotalShrinkageHours\": 1\n },\n {\n \"SlotTime\": \"2024-12-09T11:00:00\",\n 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\"SlotTime\": \"2024-12-09T12:00:00\",\n \"DiscretionaryShrinkage\": 15.63,\n \"DiscretionaryShrinkageHours\": 1.25,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 15.63,\n \"TotalShrinkageHours\": 1.25\n },\n {\n \"SlotTime\": \"2024-12-09T12:15:00\",\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"2024-12-09T12:30:00\",\n \"DiscretionaryShrinkage\": 12.12,\n \"DiscretionaryShrinkageHours\": 1,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 12.12,\n \"TotalShrinkageHours\": 1\n },\n {\n \"SlotTime\": \"2024-12-09T12:45:00\",\n \"DiscretionaryShrinkage\": 3.03,\n \"DiscretionaryShrinkageHours\": 0.25,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 3.03,\n \"TotalShrinkageHours\": 0.25\n },\n {\n \"SlotTime\": \"2024-12-09T13:00:00\",\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"2024-12-09T13:15:00\",\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"2024-12-09T13:30:00\",\n \"DiscretionaryShrinkage\": 6.9,\n \"DiscretionaryShrinkageHours\": 0.5,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 6.9,\n \"TotalShrinkageHours\": 0.5\n },\n {\n \"SlotTime\": \"2024-12-09T13:45:00\",\n \"DiscretionaryShrinkage\": 10,\n \"DiscretionaryShrinkageHours\": 0.75,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 10,\n \"TotalShrinkageHours\": 0.75\n },\n {\n \"SlotTime\": \"2024-12-09T14:00:00\",\n \"DiscretionaryShrinkage\": 10,\n \"DiscretionaryShrinkageHours\": 0.75,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 10,\n \"TotalShrinkageHours\": 0.75\n },\n {\n \"SlotTime\": \"2024-12-09T14:15:00\",\n \"DiscretionaryShrinkage\": 3.33,\n \"DiscretionaryShrinkageHours\": 0.25,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 3.33,\n \"TotalShrinkageHours\": 0.25\n },\n {\n \"SlotTime\": \"2024-12-09T14:30:00\",\n \"DiscretionaryShrinkage\": 13.33,\n \"DiscretionaryShrinkageHours\": 1,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 13.33,\n \"TotalShrinkageHours\": 1\n },\n {\n \"SlotTime\": \"2024-12-09T14:45:00\",\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"2024-12-09T15:00:00\",\n \"DiscretionaryShrinkage\": 7.41,\n \"DiscretionaryShrinkageHours\": 0.5,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 7.41,\n \"TotalShrinkageHours\": 0.5\n },\n {\n \"SlotTime\": \"2024-12-09T15:15:00\",\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"2024-12-09T15:30:00\",\n \"DiscretionaryShrinkage\": 11.11,\n \"DiscretionaryShrinkageHours\": 0.75,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 11.11,\n \"TotalShrinkageHours\": 0.75\n },\n {\n \"SlotTime\": \"2024-12-09T15:45:00\",\n \"DiscretionaryShrinkage\": 7.69,\n \"DiscretionaryShrinkageHours\": 0.5,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 7.69,\n \"TotalShrinkageHours\": 0.5\n },\n {\n \"SlotTime\": \"2024-12-09T16:00:00\",\n \"DiscretionaryShrinkage\": 4,\n \"DiscretionaryShrinkageHours\": 0.25,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 4,\n \"TotalShrinkageHours\": 0.25\n },\n {\n \"SlotTime\": \"2024-12-09T16:15:00\",\n \"DiscretionaryShrinkage\": 15.38,\n \"DiscretionaryShrinkageHours\": 1,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 15.38,\n \"TotalShrinkageHours\": 1\n },\n {\n \"SlotTime\": \"2024-12-09T16:30:00\",\n \"DiscretionaryShrinkage\": 15.38,\n \"DiscretionaryShrinkageHours\": 1,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 15.38,\n \"TotalShrinkageHours\": 1\n },\n {\n \"SlotTime\": \"2024-12-09T16:45:00\",\n \"DiscretionaryShrinkage\": 4,\n \"DiscretionaryShrinkageHours\": 0.25,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 4,\n \"TotalShrinkageHours\": 0.25\n },\n {\n \"SlotTime\": \"2024-12-09T17:00:00\",\n \"DiscretionaryShrinkage\": 8.33,\n \"DiscretionaryShrinkageHours\": 0.5,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 8.33,\n \"TotalShrinkageHours\": 0.5\n },\n {\n \"SlotTime\": \"2024-12-09T17:15:00\",\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"2024-12-09T17:30:00\",\n \"DiscretionaryShrinkage\": 4.55,\n \"DiscretionaryShrinkageHours\": 0.25,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 4.55,\n \"TotalShrinkageHours\": 0.25\n },\n {\n \"SlotTime\": \"2024-12-09T17:45:00\",\n \"DiscretionaryShrinkage\": 4.55,\n \"DiscretionaryShrinkageHours\": 0.25,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 4.55,\n \"TotalShrinkageHours\": 0.25\n },\n {\n \"SlotTime\": \"2024-12-09T18:00:00\",\n \"DiscretionaryShrinkage\": 5.56,\n \"DiscretionaryShrinkageHours\": 0.25,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 5.56,\n \"TotalShrinkageHours\": 0.25\n },\n {\n \"SlotTime\": \"2024-12-09T18:15:00\",\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"2024-12-09T18:30:00\",\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"2024-12-09T18:45:00\",\n \"DiscretionaryShrinkage\": 11.76,\n \"DiscretionaryShrinkageHours\": 0.5,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 11.76,\n \"TotalShrinkageHours\": 0.5\n },\n {\n \"SlotTime\": \"2024-12-09T19:00:00\",\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"2024-12-09T19:15:00\",\n \"DiscretionaryShrinkage\": 18.75,\n \"DiscretionaryShrinkageHours\": 0.75,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 18.75,\n \"TotalShrinkageHours\": 0.75\n },\n {\n \"SlotTime\": \"2024-12-09T19:30:00\",\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n 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0\n },\n {\n \"SlotTime\": \"2024-12-15T07:30:00\",\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"2024-12-15T07:45:00\",\n \"DiscretionaryShrinkage\": 11.11,\n \"DiscretionaryShrinkageHours\": 0.25,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 11.11,\n \"TotalShrinkageHours\": 0.25\n },\n {\n \"SlotTime\": \"2024-12-15T08:00:00\",\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"2024-12-15T08:15:00\",\n \"DiscretionaryShrinkage\": 11.11,\n \"DiscretionaryShrinkageHours\": 0.25,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 11.11,\n \"TotalShrinkageHours\": 0.25\n },\n {\n \"SlotTime\": \"2024-12-15T08:30:00\",\n \"DiscretionaryShrinkage\": 11.11,\n \"DiscretionaryShrinkageHours\": 0.25,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 11.11,\n \"TotalShrinkageHours\": 0.25\n },\n {\n \"SlotTime\": \"2024-12-15T08:45:00\",\n \"DiscretionaryShrinkage\": 22.22,\n \"DiscretionaryShrinkageHours\": 0.5,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 22.22,\n \"TotalShrinkageHours\": 0.5\n },\n {\n \"SlotTime\": \"2024-12-15T09:00:00\",\n \"DiscretionaryShrinkage\": 11.11,\n \"DiscretionaryShrinkageHours\": 0.25,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 11.11,\n \"TotalShrinkageHours\": 0.25\n },\n {\n \"SlotTime\": \"2024-12-15T09:15:00\",\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"2024-12-15T09:30:00\",\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"2024-12-15T09:45:00\",\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"2024-12-15T10:00:00\",\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"2024-12-15T10:15:00\",\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"2024-12-15T10:30:00\",\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"2024-12-15T10:45:00\",\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"2024-12-15T11:00:00\",\n \"DiscretionaryShrinkage\": 9.09,\n \"DiscretionaryShrinkageHours\": 0.25,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 9.09,\n \"TotalShrinkageHours\": 0.25\n },\n {\n \"SlotTime\": \"2024-12-15T11:15:00\",\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"2024-12-15T11:30:00\",\n \"DiscretionaryShrinkage\": 8.33,\n \"DiscretionaryShrinkageHours\": 0.25,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 8.33,\n \"TotalShrinkageHours\": 0.25\n },\n {\n \"SlotTime\": \"2024-12-15T11:45:00\",\n \"DiscretionaryShrinkage\": 15.38,\n \"DiscretionaryShrinkageHours\": 0.5,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 15.38,\n \"TotalShrinkageHours\": 0.5\n },\n {\n \"SlotTime\": \"2024-12-15T12:00:00\",\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"2024-12-15T12:15:00\",\n \"DiscretionaryShrinkage\": 7.69,\n \"DiscretionaryShrinkageHours\": 0.25,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 7.69,\n \"TotalShrinkageHours\": 0.25\n },\n {\n \"SlotTime\": \"2024-12-15T12:30:00\",\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"2024-12-15T12:45:00\",\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"2024-12-15T13:00:00\",\n \"DiscretionaryShrinkage\": 7.69,\n \"DiscretionaryShrinkageHours\": 0.25,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 7.69,\n \"TotalShrinkageHours\": 0.25\n },\n {\n \"SlotTime\": \"2024-12-15T13:15:00\",\n \"DiscretionaryShrinkage\": 15.38,\n \"DiscretionaryShrinkageHours\": 0.5,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 15.38,\n \"TotalShrinkageHours\": 0.5\n },\n {\n \"SlotTime\": \"2024-12-15T13:30:00\",\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"2024-12-15T13:45:00\",\n \"DiscretionaryShrinkage\": 36.36,\n \"DiscretionaryShrinkageHours\": 1,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 36.36,\n \"TotalShrinkageHours\": 1\n },\n {\n \"SlotTime\": \"2024-12-15T14:00:00\",\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"2024-12-15T14:15:00\",\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"2024-12-15T14:30:00\",\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"2024-12-15T14:45:00\",\n \"DiscretionaryShrinkage\": 9.09,\n \"DiscretionaryShrinkageHours\": 0.25,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 9.09,\n \"TotalShrinkageHours\": 0.25\n },\n {\n \"SlotTime\": \"2024-12-15T15:00:00\",\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"2024-12-15T15:15:00\",\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"2024-12-15T15:30:00\",\n \"DiscretionaryShrinkage\": 8.33,\n \"DiscretionaryShrinkageHours\": 0.25,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 8.33,\n \"TotalShrinkageHours\": 0.25\n },\n {\n \"SlotTime\": \"2024-12-15T15:45:00\",\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"2024-12-15T16:00:00\",\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"2024-12-15T16:15:00\",\n \"DiscretionaryShrinkage\": 30,\n \"DiscretionaryShrinkageHours\": 0.75,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 30,\n \"TotalShrinkageHours\": 0.75\n },\n {\n \"SlotTime\": \"2024-12-15T16:30:00\",\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"2024-12-15T16:45:00\",\n \"DiscretionaryShrinkage\": 9.09,\n \"DiscretionaryShrinkageHours\": 0.25,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 9.09,\n \"TotalShrinkageHours\": 0.25\n },\n {\n \"SlotTime\": \"2024-12-15T17:00:00\",\n \"DiscretionaryShrinkage\": 9.09,\n \"DiscretionaryShrinkageHours\": 0.25,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 9.09,\n \"TotalShrinkageHours\": 0.25\n },\n {\n \"SlotTime\": \"2024-12-15T17:15:00\",\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"2024-12-15T17:30:00\",\n \"DiscretionaryShrinkage\": 9.09,\n \"DiscretionaryShrinkageHours\": 0.25,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 9.09,\n \"TotalShrinkageHours\": 0.25\n },\n {\n \"SlotTime\": \"2024-12-15T17:45:00\",\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"2024-12-15T18:00:00\",\n \"DiscretionaryShrinkage\": 20,\n \"DiscretionaryShrinkageHours\": 0.5,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 20,\n \"TotalShrinkageHours\": 0.5\n },\n {\n \"SlotTime\": \"2024-12-15T18:15:00\",\n \"DiscretionaryShrinkage\": 10,\n \"DiscretionaryShrinkageHours\": 0.25,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 10,\n \"TotalShrinkageHours\": 0.25\n },\n {\n \"SlotTime\": \"2024-12-15T18:30:00\",\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"2024-12-15T18:45:00\",\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"2024-12-15T19:00:00\",\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"2024-12-15T19:15:00\",\n \"DiscretionaryShrinkage\": 11.11,\n \"DiscretionaryShrinkageHours\": 0.25,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 11.11,\n \"TotalShrinkageHours\": 0.25\n },\n {\n \"SlotTime\": \"2024-12-15T19:30:00\",\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"2024-12-15T19:45:00\",\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"2024-12-15T20:00:00\",\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"2024-12-15T20:15:00\",\n \"DiscretionaryShrinkage\": 12.5,\n \"DiscretionaryShrinkageHours\": 0.25,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 12.5,\n \"TotalShrinkageHours\": 0.25\n },\n {\n \"SlotTime\": \"2024-12-15T20:30:00\",\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"2024-12-15T20:45:00\",\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"2024-12-15T21:00:00\",\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"2024-12-15T21:15:00\",\n \"DiscretionaryShrinkage\": 25,\n \"DiscretionaryShrinkageHours\": 0.5,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 25,\n \"TotalShrinkageHours\": 0.5\n },\n {\n \"SlotTime\": \"2024-12-15T21:30:00\",\n \"DiscretionaryShrinkage\": 12.5,\n \"DiscretionaryShrinkageHours\": 0.25,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 12.5,\n \"TotalShrinkageHours\": 0.25\n },\n {\n \"SlotTime\": \"2024-12-15T21:45:00\",\n \"DiscretionaryShrinkage\": 12.5,\n \"DiscretionaryShrinkageHours\": 0.25,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 12.5,\n \"TotalShrinkageHours\": 0.25\n },\n {\n \"SlotTime\": \"2024-12-15T22:00:00\",\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"2024-12-15T22:15:00\",\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"2024-12-15T22:30:00\",\n \"DiscretionaryShrinkage\": 12.5,\n \"DiscretionaryShrinkageHours\": 0.25,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 12.5,\n \"TotalShrinkageHours\": 0.25\n },\n {\n \"SlotTime\": \"2024-12-15T22:45:00\",\n \"DiscretionaryShrinkage\": 12.5,\n \"DiscretionaryShrinkageHours\": 0.25,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 12.5,\n \"TotalShrinkageHours\": 0.25\n },\n {\n \"SlotTime\": \"2024-12-15T23:00:00\",\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"2024-12-15T23:15:00\",\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"2024-12-15T23:30:00\",\n \"DiscretionaryShrinkage\": 0,\n \"DiscretionaryShrinkageHours\": 0,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 0,\n \"TotalShrinkageHours\": 0\n },\n {\n \"SlotTime\": \"2024-12-15T23:45:00\",\n \"DiscretionaryShrinkage\": 11.11,\n \"DiscretionaryShrinkageHours\": 0.25,\n \"NonDiscretionaryShrinkage\": 0,\n \"NonDiscretionaryShrinkageHours\": 0,\n \"TotalShrinkage\": 11.11,\n \"TotalShrinkageHours\": 0.25\n }\n ]\n },\n \"StackTrace\": \"Stack trace here...\"\n}"}],"_postman_id":"c92debf9-619a-4d0b-b262-6fee8ccb5be7"}],"id":"83f2a7e0-6015-4400-bbe0-6c6eb58eb282","description":"The Reports endpoints allow you to execute the various stock reports in CommuintyWFM.
\nCommon endpoints include:
\n- \n
- \n \n
- \n \n
- \n \n
- \n \n
Returns agent data source ref list based on the agentId.
\n","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","AgentDatasourceXref"],"host":["{{envName}}"],"query":[{"description":{"content":"REQUIRED: The ID of the agent whose information you want. A full list of agent IDs can be obtained from GET Agent
\n","type":"text/plain"},"key":"agentId","value":"278"},{"description":{"content":"REQUIRED: The scheduleId you want to work with. You can use GET WorkingSchedule or GET WorkingScheduleList to get a list of available schedules.
\n","type":"text/plain"},"key":"dataSourceId","value":""},{"description":{"content":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList
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\"name\": \"Aqua\",\n \"html_code\": \"#00FFFF\",\n \"IsReferenced\": true\n },\n {\n \"sa_color_id\": 8,\n \"name\": \"Orange\",\n \"html_code\": \"#FF9C00\",\n \"IsReferenced\": true\n },\n {\n \"sa_color_id\": 9,\n \"name\": \"Yellow\",\n \"html_code\": \"#E0E040\",\n \"IsReferenced\": true\n },\n {\n \"sa_color_id\": 15,\n \"name\": \"Grey\",\n \"html_code\": \"#A9A9A9\",\n \"IsReferenced\": false\n },\n {\n \"sa_color_id\": 16,\n \"name\": \"Pink\",\n \"html_code\": \"#E000E0\",\n \"IsReferenced\": true\n },\n {\n \"sa_color_id\": 17,\n \"name\": \"Light Salmon\",\n \"html_code\": \"#FFA07A\",\n \"IsReferenced\": false\n },\n {\n \"sa_color_id\": 18,\n \"name\": \"Crimson\",\n \"html_code\": \"#DC143C\",\n \"IsReferenced\": true\n },\n {\n \"sa_color_id\": 19,\n \"name\": \"Dark Violet\",\n \"html_code\": \"#9400D3\",\n \"IsReferenced\": true\n },\n {\n \"sa_color_id\": 20,\n \"name\": \"Purple\",\n \"html_code\": \"#800080\",\n \"IsReferenced\": false\n },\n {\n \"sa_color_id\": 21,\n \"name\": \"Orchid\",\n \"html_code\": \"#DA70D6\",\n \"IsReferenced\": false\n },\n {\n \"sa_color_id\": 22,\n \"name\": \"Gold\",\n \"html_code\": \"#FFD700\",\n \"IsReferenced\": false\n },\n {\n \"sa_color_id\": 23,\n \"name\": \"Dark Green\",\n \"html_code\": \"#006400\",\n \"IsReferenced\": false\n },\n {\n \"sa_color_id\": 24,\n \"name\": \"Forest Green\",\n \"html_code\": \"#228B22\",\n \"IsReferenced\": true\n },\n {\n \"sa_color_id\": 25,\n \"name\": \"Spring Green\",\n \"html_code\": \"#00FF7F\",\n \"IsReferenced\": false\n },\n {\n \"sa_color_id\": 26,\n \"name\": \"Dark Sea Green\",\n \"html_code\": \"#8FBC8F\",\n \"IsReferenced\": true\n },\n {\n \"sa_color_id\": 27,\n \"name\": \"Sea Green\",\n \"html_code\": \"#2E8B57\",\n \"IsReferenced\": false\n },\n {\n \"sa_color_id\": 28,\n \"name\": \"Olive\",\n \"html_code\": \"#808000\",\n \"IsReferenced\": false\n },\n {\n \"sa_color_id\": 29,\n \"name\": \"Dark Olive Green\",\n \"html_code\": \"#556B2F\",\n \"IsReferenced\": false\n },\n {\n \"sa_color_id\": 30,\n \"name\": \"Olive Drab\",\n \"html_code\": \"#6B8E23\",\n \"IsReferenced\": false\n },\n {\n \"sa_color_id\": 31,\n \"name\": \"Aqua Marine\",\n \"html_code\": \"#7FFFD4\",\n \"IsReferenced\": false\n },\n {\n \"sa_color_id\": 32,\n \"name\": \"Cadet Blue\",\n \"html_code\": \"#5F9EA0\",\n \"IsReferenced\": false\n },\n {\n \"sa_color_id\": 33,\n \"name\": \"Teal\",\n \"html_code\": \"#008080\",\n \"IsReferenced\": false\n },\n {\n \"sa_color_id\": 34,\n \"name\": \"Sky Blue\",\n \"html_code\": \"#87CEEB\",\n \"IsReferenced\": false\n },\n {\n \"sa_color_id\": 35,\n \"name\": \"Steel Blue\",\n \"html_code\": \"#4682B4\",\n \"IsReferenced\": false\n },\n {\n \"sa_color_id\": 37,\n \"name\": \"Midnight Blue\",\n \"html_code\": \"#191970\",\n \"IsReferenced\": false\n },\n {\n \"sa_color_id\": 38,\n \"name\": \"Dim Gray\",\n \"html_code\": \"#A9A9A9\",\n \"IsReferenced\": false\n },\n {\n \"sa_color_id\": 39,\n \"name\": \"Dark Gray\",\n \"html_code\": \"#696969\",\n \"IsReferenced\": false\n },\n {\n \"sa_color_id\": 40,\n \"name\": \"Brown\",\n \"html_code\": \"#8B4513\",\n \"IsReferenced\": false\n },\n {\n \"sa_color_id\": 41,\n \"name\": \"Chocolate\",\n \"html_code\": \"#A0522D\",\n \"IsReferenced\": false\n },\n {\n \"sa_color_id\": 42,\n \"name\": \"Khaki\",\n \"html_code\": \"#F0E68C\",\n \"IsReferenced\": false\n },\n {\n \"sa_color_id\": 43,\n \"name\": \"Dark Khaki\",\n \"html_code\": \"#BDB76B\",\n \"IsReferenced\": false\n },\n {\n \"sa_color_id\": 44,\n \"name\": \"Tan\",\n \"html_code\": \"#D2B48C\",\n \"IsReferenced\": false\n }\n ],\n \"StackTrace\": \"Stack trace here...\"\n}"},{"id":"dbfea698-95eb-40fc-b90a-149f0dab0726","name":"Color #2 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here...\"\n}"}],"_postman_id":"45e9944c-08c0-425f-9ce8-5efcfa75a931"},{"name":"Color","event":[{"listen":"prerequest","script":{"id":"3cc858eb-1725-4a40-b9b7-2ae80f75b185","exec":[""],"type":"text/javascript","packages":{}}},{"listen":"test","script":{"id":"f2934a2e-1387-4073-b0f0-6c3571f980c6","exec":[""],"type":"text/javascript","packages":{}}}],"id":"3490e5e4-ff12-4fbc-a84c-bf707afe41a9","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}"}],"body":{"mode":"urlencoded","urlencoded":[{"key":"transactionFlagId","value":"1","type":"text","description":"REQUIRED: This flag indicates which action you are taking. 1 = INSERT, 2 = UPDATE, 3 = DELETE
\n"},{"key":"id","value":"","type":"text","description":"REQUIRED on UPDATE and DELETE: The ID of the specific color you want to update or remove. This ID is created automatically during INSERT so it is not needed during transaction 1.
\n","disabled":true},{"key":"colorCode","value":"#011E33","type":"text","description":"REQUIRED on INSERT and UPDATE: The HTML color code associated with the color. This field accepts string values.
\n"},{"key":"name","value":"Deep Sea Blue","type":"text","description":"REQUIRED on INSERT and UPDATE: The color name to add or update. This field accepts string values.
\n"}]},"url":"{{envName}}/api/Color","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","Color"],"host":["{{envName}}"],"query":[],"variable":[]}},"response":[{"id":"2fa1ccee-7326-4621-a590-765b052e5bf3","name":"1 - INSERT","originalRequest":{"method":"POST","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}"}],"body":{"mode":"urlencoded","urlencoded":[{"key":"transactionFlagId","value":"1","type":"text","description":"REQUIRED: This flag indicates which action you are taking. 1 = INSERT, 2 = UPDATE, 3 = DELETE"},{"key":"id","value":"","type":"text","description":"REQUIRED on UPDATE and DELETE: The ID of the specific color you want to update or remove. This ID is created automatically during INSERT so it is not needed during transaction 1. ","disabled":true},{"key":"colorCode","value":"#003366","type":"text","description":"REQUIRED on INSERT and UPDATE: The HTML color code associated with the color. This field accepts string values. "},{"key":"name","value":"Deep Sea Blue","type":"text","description":"REQUIRED on INSERT and UPDATE: The color name to add or update. 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This ID is created automatically during INSERT so it is not needed during transaction 1. "},{"key":"colorCode","value":"#011E33","type":"text","description":"REQUIRED on INSERT and UPDATE: The HTML color code associated with the color. This field accepts string values. "},{"key":"name","value":"Deep Sea Blue","type":"text","description":"REQUIRED on INSERT and UPDATE: The color name to add or update. 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\n","type":"text/plain"},"key":"agentId","value":""},{"description":{"content":"REQUIRED: This boolean true/false parameter defines if the data should be restricted to members of the group only.
\n","type":"text/plain"},"key":"memberOnly","value":"false"},{"description":{"content":"REQUIRED: The Agent ID of the agent requesting the infromation. If invalid or not included very simple agent details will be returned. When requestingAgentID is provided along with a specific Agent's ID in the parameter above, the full agent details will be returned.
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\n","type":"text/plain"},"key":"groupId","value":"10"},{"description":{"content":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList
\n","type":"text/plain"},"key":"userId","value":"1"}],"variable":[]}},"response":[{"id":"3c44adfd-b1b2-479e-a8c8-93839b8ea4a9","name":"Group 10","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","type":"text"}],"url":{"raw":"{{envName}}/api/CustomGroupParticipantList?groupId=10&userId=1","host":["{{envName}}"],"path":["api","CustomGroupParticipantList"],"query":[{"key":"groupId","value":"10","description":"REQUIRED: ID of the group whose member list you're requesting."},{"key":"userId","value":"1","description":"REQUIRED: AgentID of user requesting the data; used for security purposes."}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruFOhLqQWk4GPoXpx5eoh/e49uwmaPHRbUQ="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Mon, 25 Mar 2024 16:57:50 GMT"},{"key":"Content-Length","value":"36436"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": [\n {\n \"sa_agent_id\": 564,\n \"AgentName\": \"Account, Demo \",\n \"groupSourceType\": 1,\n \"SourceTypeName\": \"Activity\",\n \"hire_date\": \"2024-03-04T00:00:00\",\n \"email_address\": null,\n \"RoleName\": \"Administrator\",\n \"employee_id\": null,\n \"name\": \"Site 1 - 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Dallas, TX\",\n \"first_name\": \"Bill\",\n \"supervisor_id\": 182,\n \"tiebreaker\": 0,\n \"title\": \"Sales/Service Rep\",\n \"sa_role_id\": 100,\n \"SourceName\": \"Multimedia Sales\",\n \"IsActive\": true,\n \"SupervisorName\": \"Blair, Travis \"\n },\n {\n \"sa_agent_id\": 382,\n \"AgentName\": \"Duncan, Matthew \",\n \"groupSourceType\": 1,\n \"SourceTypeName\": \"Activity\",\n \"hire_date\": \"2005-09-26T00:00:00\",\n \"email_address\": null,\n \"RoleName\": \"Agent\",\n \"employee_id\": \"63438\",\n \"name\": \"Site 1 - Dallas, TX\",\n \"first_name\": \"Matthew\",\n \"supervisor_id\": 126,\n \"tiebreaker\": 0,\n \"title\": \"Sales Agent\",\n \"sa_role_id\": 100,\n \"SourceName\": \"Billing\",\n \"IsActive\": true,\n \"SupervisorName\": \"Nixon, Jacqui \"\n },\n {\n \"sa_agent_id\": 51,\n \"AgentName\": \"Dyer, Amanda \",\n \"groupSourceType\": 1,\n \"SourceTypeName\": \"Activity\",\n \"hire_date\": \"2014-07-16T00:00:00\",\n \"email_address\": null,\n \"RoleName\": \"Agent\",\n \"employee_id\": \"ABD21223\",\n \"name\": \"Site 1 - 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\"namespace_collector\": null,\n \"namespace_UI\": null,\n \"rta_collector_class\": \"Assembly=WFMSG.Adapter.Talkdesk.RealTime.Collection.dll, Namespace=WFMSG.Adapter.Talkdesk.RealTime.Collection, Type=TalkdeskAdapter\",\n \"rta_ui_class\": \"Assembly=WFMSG.Adapter.Talkdesk.RealTime.UI.dll, Namespace=WFMSG.Adapter.Talkdesk.RealTime.UI, Type=TalkdeskAdapterUI\",\n \"BiasMinutes\": -300,\n \"UsesGMT\": false,\n \"UsesDST\": false,\n \"rawRemoteServer\": null,\n \"rawRemoteDatabase\": null,\n \"SupportsAgentImport\": true,\n \"SupportsCollectionPointImport\": true,\n \"SupportsCustomQuery\": false\n },\n {\n \"sa_ent_acd_id\": 44,\n \"sa_acd_id\": 48,\n \"description\": \"Twilio\",\n \"active\": false,\n \"update_interval\": 15,\n \"ACDTypeName\": \"Twilio\",\n \"ACDTypeVersion\": \"1\",\n \"ACDTypeLogo\": \"twilio.png\",\n \"time_zone_index\": 20,\n \"ibrefnum\": 44,\n \"class_collector\": \"Assembly=WFMSG.Adapter.Twilio.Historical.Collection.dll, Namespace=WFMSG.Adapter.Twilio.Historical.Collection, Type=Twilio\",\n \"class_ui\": \"Assembly=WFMSG.Adapter.Twilio.Historical.UI.dll, Namespace=WFMSG.Adapter.Twilio.Historical.UI, Type=TwilioUI\",\n \"native_adherence_supported\": true,\n \"adherence_implemented\": false,\n \"RemoteServer\": \"[Default]\",\n \"RemoteDatabase\": \"[Default]\",\n \"namespace_collector\": null,\n \"namespace_UI\": null,\n \"rta_collector_class\": \"Assembly=WFMSG.Adapter.Twilio.RealTime.Collection.dll, Namespace=WFMSG.Adapter.Twilio.RealTime.Collection, Type=TwilioAdapter\",\n \"rta_ui_class\": \"Assembly=WFMSG.Adapter.Twilio.RealTime.UI.dll, Namespace=WFMSG.Adapter.Twilio.RealTime.UI, Type=TwilioAdapterUI\",\n \"BiasMinutes\": -300,\n \"UsesGMT\": false,\n \"UsesDST\": false,\n \"rawRemoteServer\": null,\n \"rawRemoteDatabase\": null,\n \"SupportsAgentImport\": true,\n \"SupportsCollectionPointImport\": true,\n \"SupportsCustomQuery\": false\n },\n {\n \"sa_ent_acd_id\": 12,\n \"sa_acd_id\": 14,\n \"description\": \"UCCX Data Feed\",\n \"active\": true,\n \"update_interval\": 15,\n \"ACDTypeName\": \"Cisco Express\",\n \"ACDTypeVersion\": \"5\",\n \"ACDTypeLogo\": \"cisco.gif\",\n \"time_zone_index\": 90,\n \"ibrefnum\": null,\n \"class_collector\": \"Assembly=WFMSG.Adapter.CiscoExpress.Historical.Collection.dll, Namespace=WFMSG.Adapter.CiscoExpress.Historical.Collection, Type=CiscoExpress\",\n \"class_ui\": \"Assembly=WFMSG.Adapter.CiscoExpress.Historical.UI.dll, Namespace=WFMSG.Adapter.CiscoExpress.Historical.UI, Type=CiscoExpress\",\n \"native_adherence_supported\": true,\n \"adherence_implemented\": true,\n \"RemoteServer\": \"[Default]\",\n \"RemoteDatabase\": \"[Default]\",\n \"namespace_collector\": null,\n \"namespace_UI\": null,\n \"rta_collector_class\": \"Assembly=WFMSG.Adapter.CiscoExpress.RealTime.Collection.dll,Namespace=WFMSG.Adapter.CiscoExpress.RealTime.Collection,Type=CiscoExpressAdapter\",\n \"rta_ui_class\": \"Assembly=WFMSG.Adapter.CiscoExpress.RealTime.UI.dll,Namespace=WFMSG.Adapter.CiscoExpress.RealTime.UI,Type=CiscoExpressUI\",\n \"BiasMinutes\": 0,\n \"UsesGMT\": false,\n \"UsesDST\": false,\n \"rawRemoteServer\": null,\n \"rawRemoteDatabase\": null,\n \"SupportsAgentImport\": true,\n \"SupportsCollectionPointImport\": true,\n \"SupportsCustomQuery\": true\n },\n {\n \"sa_ent_acd_id\": 47,\n \"sa_acd_id\": 52,\n \"description\": \"webex\",\n \"active\": false,\n \"update_interval\": 15,\n \"ACDTypeName\": \"Webex\",\n \"ACDTypeVersion\": \"1.0\",\n \"ACDTypeLogo\": \"webex.jpg\",\n \"time_zone_index\": 20,\n \"ibrefnum\": 47,\n \"class_collector\": \"Assembly=WFMSG.Adapter.Webex.Historical.Collection.dll, Namespace=WFMSG.Adapter.Webex.Historical.Collection, Type=Webex\",\n \"class_ui\": \"Assembly=WFMSG.Adapter.Webex.Historical.UI.dll, Namespace=WFMSG.Adapter.Webex.Historical.UI, Type=WebexUI\",\n \"native_adherence_supported\": true,\n \"adherence_implemented\": false,\n \"RemoteServer\": \"[Default]\",\n \"RemoteDatabase\": \"[Default]\",\n \"namespace_collector\": null,\n \"namespace_UI\": null,\n \"rta_collector_class\": \"Assembly=WFMSG.Adapter.Webex.RealTime.Collection.dll, Namespace=WFMSG.Adapter.Webex.RealTime.Collection, Type=WebexAdapter\",\n \"rta_ui_class\": \"Assembly=WFMSG.Adapter.Webex.RealTime.UI.dll, Namespace=WFMSG.Adapter.Webex.RealTime.UI, Type=WebexAdapterUI\",\n \"BiasMinutes\": -300,\n \"UsesGMT\": false,\n \"UsesDST\": false,\n \"rawRemoteServer\": null,\n \"rawRemoteDatabase\": null,\n \"SupportsAgentImport\": true,\n \"SupportsCollectionPointImport\": true,\n \"SupportsCustomQuery\": false\n },\n {\n \"sa_ent_acd_id\": 42,\n \"sa_acd_id\": 51,\n \"description\": \"Zoom\",\n \"active\": false,\n \"update_interval\": 15,\n \"ACDTypeName\": \"Zoom\",\n \"ACDTypeVersion\": \"1.0\",\n \"ACDTypeLogo\": \"zoomlogo.png\",\n \"time_zone_index\": 20,\n \"ibrefnum\": 42,\n \"class_collector\": 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\"Stack trace here...\"\n}"}],"_postman_id":"455a1b5b-94d9-458f-ad46-5312e5530516"},{"name":"DataSourceStateMapping","event":[{"listen":"prerequest","script":{"exec":[""],"type":"text/javascript","id":"24d1de6b-d74e-4bc7-bf05-7a08300f44b9"}},{"listen":"test","script":{"exec":[""],"type":"text/javascript","id":"6a45486e-648d-4134-afbf-bf34c25d8d23"}}],"id":"85603860-b886-4969-8f71-56e1a6ec6031","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","uuid":"d140fb52-ff7e-4402-acd6-862bc84d8186"}],"url":"{{envName}}/api/DataSourceStateMapping/1?state=1","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI 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\"rta_ui_class\": \"Assembly=WFMSG.Adapter.8x8.RealTime.UI.dll, Namespace=WFMSG.Adapter.Eightx8.RealTime.UI, Type=Eightx8AdapterUI\",\n \"Visible\": true,\n \"SupportsAgentImport\": true,\n \"SupportsCollectionPointImport\": true,\n \"SupportsCustomQuery\": false\n },\n {\n \"sa_acd_id\": 30,\n \"name\": \"Altigen\",\n \"version\": \"1.0\",\n \"logo_url\": \"altigen.png\",\n \"class_collector\": \"Assembly=WFMSG.Adapter.Altigen.Historical.Collection.dll, Namespace=WFMSG.Adapter.Altigen.Historical.Collection, Type=Altigen\",\n \"class_UI\": \"Assembly=WFMSG.Adapter.Altigen.Historical.UI.dll, Namespace=WFMSG.Adapter.Altigen.Historical.UI, Type=AltigenUI\",\n \"native_adherence_supported\": true,\n \"rta_collector_class\": \"Assembly=WFMSG.Adapter.Altigen.RealTime.Collection.dll, Namespace=WFMSG.Adapter.Altigen.RealTime.Collection, Type=Altigen\",\n \"rta_ui_class\": \"Assembly=WFMSG.Adapter.Altigen.RealTime.UI.dll, Namespace=WFMSG.Adapter.Altigen.RealTime.UI, Type=AltigenUI\",\n \"Visible\": true,\n \"SupportsAgentImport\": true,\n \"SupportsCollectionPointImport\": false,\n \"SupportsCustomQuery\": true\n },\n {\n \"sa_acd_id\": 13,\n \"name\": \"Aspect\",\n \"version\": \"9\",\n \"logo_url\": \"aspect.gif\",\n \"class_collector\": \"Assembly=WFMSG.Adapter.Aspect.Historical.Collection.dll, Namespace=WFMSG.Adapter.Aspect.Historical.Collection, Type=Aspect\",\n \"class_UI\": \"Assembly=WFMSG.Adapter.Aspect.Historical.UI.dll, Namespace=WFMSG.Adapter.Aspect.Historical.UI, Type=Aspect\",\n \"native_adherence_supported\": false,\n \"rta_collector_class\": null,\n \"rta_ui_class\": null,\n \"Visible\": true,\n \"SupportsAgentImport\": false,\n \"SupportsCollectionPointImport\": true,\n \"SupportsCustomQuery\": true\n },\n {\n \"sa_acd_id\": 17,\n \"name\": \"Asterisk\",\n \"version\": \"1\",\n \"logo_url\": \"asterisk.gif\",\n \"class_collector\": \"Assembly=WFMSG.Adapter.Asterisk.Historical.Collection.dll, Namespace=WFMSG.Adapter.Asterisk.Historical.Collection, Type=AsteriskAdapter\",\n \"class_UI\": \"Assembly=WFMSG.Adapter.Asterisk.Historical.UI.dll, Namespace=WFMSG.Adapter.Asterisk.Historical.UI, Type=AsteriskAdapterUI\",\n \"native_adherence_supported\": true,\n \"rta_collector_class\": \"Assembly=WFMSG.Adapter.Asterisk.RealTime.Collection.dll, Namespace=WFMSG.Adapter.Asterisk.RealTime.Collection, Type=AsteriskRTAdapter\",\n \"rta_ui_class\": \"Assembly=WFMSG.Adapter.Asterisk.RealTime.UI.dll, Namespace=WFMSG.Adapter.Asterisk.RealTime.UI, Type=AsteriskRTAdapterUI\",\n \"Visible\": true,\n \"SupportsAgentImport\": false,\n \"SupportsCollectionPointImport\": false,\n \"SupportsCustomQuery\": true\n },\n {\n \"sa_acd_id\": 34,\n \"name\": \"Asternic Reporting Platform\",\n \"version\": \"1.0\",\n \"logo_url\": \"asternic.png\",\n \"class_collector\": \"Assembly=WFMSG.Adapter.Asternic.dll, Namespace=WFMSG.Adapter.Asternic.Historical.Collection, Type=AsternicAdapter\",\n \"class_UI\": \"Assembly=WFMSG.Adapter.Asternic.dll, Namespace=WFMSG.Adapter.Asternic.Historical.UI, Type=AsternicHistoricalUI\",\n \"native_adherence_supported\": true,\n \"rta_collector_class\": \"Assembly=WFMSG.Adapter.Asternic.dll, Namespace=WFMSG.Adapter.Asternic.RealTime.Collection, Type=AsternicRealTimeAdapter\",\n \"rta_ui_class\": \"Assembly=WFMSG.Adapter.Asternic.dll, Namespace=WFMSG.Adapter.Asternic.RealTime.UI, Type=AsternicRealTimeUI\",\n \"Visible\": true,\n \"SupportsAgentImport\": true,\n \"SupportsCollectionPointImport\": true,\n \"SupportsCustomQuery\": false\n },\n {\n \"sa_acd_id\": 3,\n \"name\": \"Avaya ACD\",\n \"version\": \"1\",\n \"logo_url\": \"avaya.gif\",\n \"class_collector\": \"Assembly=WFMSG.Adapter.Avaya.Historical.Collection.dll, Namespace=WFMSG.Adapter.Avaya.Historical.Collection, Type=Avaya\",\n \"class_UI\": \"Assembly=WFMSG.Adapter.Avaya.Historical.UI.dll, Namespace=WFMSG.Adapter.Avaya.Historical.UI, Type=Avaya\",\n \"native_adherence_supported\": true,\n \"rta_collector_class\": \"Assembly=WFMSG.Adapter.Avaya.RealTime.Collection.dll, Namespace=WFMSG.Adapter.Avaya.RealTime.Collection, Type=AvayaCMS\",\n \"rta_ui_class\": \"Assembly=WFMSG.Adapter.Avaya.RealTime.UI.dll, Namespace=WFMSG.Adapter.Avaya.RealTime.UI, Type=AvayaUI\",\n \"Visible\": true,\n \"SupportsAgentImport\": true,\n \"SupportsCollectionPointImport\": true,\n \"SupportsCustomQuery\": true\n },\n {\n \"sa_acd_id\": 23,\n \"name\": \"Avaya Aura\",\n \"version\": \"1.0\",\n \"logo_url\": \"avaya.gif\",\n \"class_collector\": \"Assembly=WFMSG.Adapter.Symposium7.Historical.Collection.dll, Namespace=WFMSG.Adapter.Symposium7.Historical.Collection, Type=Symposium7\",\n \"class_UI\": \"Assembly=WFMSG.Adapter.Symposium7.Historical.UI.dll, Namespace=WFMSG.Adapter.Symposium7.Historical.UI, Type=Symposium7\",\n \"native_adherence_supported\": true,\n \"rta_collector_class\": \"Assembly=WFMSG.Adapter.Aura.RealTime.Collection.dll, Namespace=WFMSG.Adapter.Aura.RealTime.Collection, Type=Aura\",\n \"rta_ui_class\": \"Assembly=WFMSG.Adapter.Aura.RealTime.UI.dll, Namespace=WFMSG.Adapter.Aura.RealTime.UI, Type=AuraUI\",\n \"Visible\": true,\n \"SupportsAgentImport\": true,\n \"SupportsCollectionPointImport\": true,\n \"SupportsCustomQuery\": true\n },\n {\n \"sa_acd_id\": 33,\n \"name\": \"Avaya Aura (6.1 SP3)\",\n \"version\": \"6.1\",\n \"logo_url\": \"avaya.gif\",\n \"class_collector\": \"Assembly=WFMSG.Adapter.Symposium7.Historical.Collection.dll, Namespace=WFMSG.Adapter.Symposium7.Historical.Collection, Type=Symposium7\",\n \"class_UI\": \"Assembly=WFMSG.Adapter.Symposium7.Historical.UI.dll, Namespace=WFMSG.Adapter.Symposium7.Historical.UI, Type=Symposium7\",\n \"native_adherence_supported\": true,\n \"rta_collector_class\": \"Assembly=WFMSG.Adapter.Aura.RealTime.Collection.dll, Namespace=WFMSG.Adapter.Aura.RealTime.Collection, Type=Aura84\",\n \"rta_ui_class\": \"Assembly=WFMSG.Adapter.Aura.RealTime.UI.dll, Namespace=WFMSG.Adapter.Aura.RealTime.UI, Type=AuraUI\",\n \"Visible\": true,\n \"SupportsAgentImport\": true,\n \"SupportsCollectionPointImport\": true,\n \"SupportsCustomQuery\": true\n },\n {\n \"sa_acd_id\": 22,\n \"name\": \"Avaya Symposium 7\",\n \"version\": \"7.0\",\n \"logo_url\": \"avaya.gif\",\n \"class_collector\": \"Assembly=WFMSG.Adapter.Symposium7.Historical.Collection.dll, Namespace=WFMSG.Adapter.Symposium7.Historical.Collection, Type=Symposium7\",\n \"class_UI\": \"Assembly=WFMSG.Adapter.Symposium7.Historical.UI.dll, Namespace=WFMSG.Adapter.Symposium7.Historical.UI, Type=Symposium7\",\n \"native_adherence_supported\": true,\n \"rta_collector_class\": \"Assembly=WFMSG.Adapter.Aura.RealTime.Collection.dll, Namespace=WFMSG.Adapter.Aura.RealTime.Collection, Type=Aura\",\n \"rta_ui_class\": \"Assembly=WFMSG.Adapter.Aura.RealTime.UI.dll, Namespace=WFMSG.Adapter.Aura.RealTime.UI, Type=AuraUI\",\n \"Visible\": true,\n \"SupportsAgentImport\": true,\n \"SupportsCollectionPointImport\": true,\n \"SupportsCustomQuery\": true\n },\n {\n \"sa_acd_id\": 43,\n \"name\": \"AWS Amazon Connect\",\n \"version\": \"1\",\n \"logo_url\": \"awsconnect.gif\",\n \"class_collector\": \"Assembly=WFMSG.Adapter.AWS.Historical.Collection.dll, Namespace=WFMSG.Adapter.AWS.Historical.Collection, Type=AWS\",\n \"class_UI\": \"Assembly=WFMSG.Adapter.AWS.Historical.UI.dll, Namespace=WFMSG.Adapter.AWS.Historical.UI, Type=AWSUI\",\n \"native_adherence_supported\": true,\n \"rta_collector_class\": \"Assembly=WFMSG.Adapter.AWS.RealTime.Collection.dll, Namespace=WFMSG.Adapter.AWS.RealTime.Collection, Type=AWSAdapter\",\n \"rta_ui_class\": \"Assembly=WFMSG.Adapter.AWS.RealTime.UI.dll, Namespace=WFMSG.Adapter.AWS.RealTime.UI, Type=AWSAdapterUI\",\n \"Visible\": true,\n \"SupportsAgentImport\": true,\n \"SupportsCollectionPointImport\": false,\n \"SupportsCustomQuery\": false\n },\n {\n \"sa_acd_id\": 29,\n \"name\": \"Broadsoft Broadworks\",\n \"version\": \"1.0\",\n \"logo_url\": \"broadsoft.gif\",\n \"class_collector\": \"Assembly=WFMSG.Adapter.Broadsoft.Historical.Collection.dll, Namespace=WFMSG.Adapter.Broadsoft.Historical.Collection, Type=Broadsoft\",\n \"class_UI\": \"Assembly=WFMSG.Adapter.Broadsoft.Historical.UI.dll, Namespace=WFMSG.Adapter.Broadsoft.Historical.UI, Type=BroadsoftUI\",\n \"native_adherence_supported\": true,\n \"rta_collector_class\": \"Assembly=WFMSG.Adapter.Broadsoft.RealTime.Collection.dll, Namespace=WFMSG.Adapter.Broadsoft.RealTime.Collection, Type=Broadsoft\",\n \"rta_ui_class\": \"Assembly=WFMSG.Adapter.Broadsoft.RealTime.UI.dll, Namespace=WFMSG.Adapter.Broadsoft.RealTime.UI, Type=BroadsoftUI\",\n \"Visible\": true,\n \"SupportsAgentImport\": true,\n \"SupportsCollectionPointImport\": true,\n \"SupportsCustomQuery\": true\n },\n {\n \"sa_acd_id\": 14,\n \"name\": \"Cisco Express\",\n \"version\": \"5\",\n \"logo_url\": \"cisco.gif\",\n \"class_collector\": \"Assembly=WFMSG.Adapter.CiscoExpress.Historical.Collection.dll, Namespace=WFMSG.Adapter.CiscoExpress.Historical.Collection, Type=CiscoExpress\",\n \"class_UI\": \"Assembly=WFMSG.Adapter.CiscoExpress.Historical.UI.dll, Namespace=WFMSG.Adapter.CiscoExpress.Historical.UI, Type=CiscoExpress\",\n \"native_adherence_supported\": true,\n \"rta_collector_class\": \"Assembly=WFMSG.Adapter.CiscoExpress.RealTime.Collection.dll,Namespace=WFMSG.Adapter.CiscoExpress.RealTime.Collection,Type=CiscoExpressAdapter\",\n \"rta_ui_class\": \"Assembly=WFMSG.Adapter.CiscoExpress.RealTime.UI.dll,Namespace=WFMSG.Adapter.CiscoExpress.RealTime.UI,Type=CiscoExpressUI\",\n \"Visible\": true,\n \"SupportsAgentImport\": true,\n \"SupportsCollectionPointImport\": true,\n \"SupportsCustomQuery\": true\n },\n {\n \"sa_acd_id\": 12,\n \"name\": \"Cisco IPCC Enterprise\",\n \"version\": \"5\",\n \"logo_url\": \"cisco.gif\",\n \"class_collector\": \"Assembly=WFMSG.Adapter.IPCCEnterprise.Historical.Collection.dll, Namespace=WFMSG.Adapter.IPCCEnterprise.Historical.Collection, Type=IPCCEnterprise\",\n \"class_UI\": \"Assembly=WFMSG.Adapter.IPCCEnterprise.Historical.UI.dll, Namespace=WFMSG.Adapter.IPCCEnterprise.Historical.UI, Type=IPCCEnterprise_UI\",\n \"native_adherence_supported\": true,\n \"rta_collector_class\": \"Assembly=WFMSG.Adapter.IPCCEnterprise.RealTime.Collection.dll,Namespace=WFMSG.Adapter.IPCCEnterprise.RealTime.Collection,Type=IPCCEnterprise\",\n \"rta_ui_class\": \"Assembly=WFMSG.Adapter.IPCCEnterprise.RealTime.UI.dll,Namespace=WFMSG.Adapter.IPCCEnterprise.RealTime.UI,Type=IPCCEnterpriseUI\",\n \"Visible\": true,\n \"SupportsAgentImport\": true,\n \"SupportsCollectionPointImport\": true,\n \"SupportsCustomQuery\": true\n },\n {\n \"sa_acd_id\": 27,\n \"name\": \"Cisco IPCC Enterprise 8\",\n \"version\": \"8.0\",\n \"logo_url\": \"cisco.gif\",\n \"class_collector\": \"Assembly=WFMSG.Adapter.IPCCEnterprise8.Historical.Collection.dll, Namespace=WFMSG.Adapter.IPCCEnterprise8.Historical.Collection, Type=IPCCEnterprise8\",\n \"class_UI\": \"Assembly=WFMSG.Adapter.IPCCEnterprise8.Historical.UI.dll, Namespace=WFMSG.Adapter.IPCCEnterprise8.Historical.UI, Type=IPCCEnterprise8_UI\",\n \"native_adherence_supported\": true,\n \"rta_collector_class\": \"Assembly=WFMSG.Adapter.IPCCEnterprise.RealTime.Collection.dll,Namespace=WFMSG.Adapter.IPCCEnterprise.RealTime.Collection,Type=IPCCEnterprise\",\n \"rta_ui_class\": \"Assembly=WFMSG.Adapter.IPCCEnterprise.RealTime.UI.dll,Namespace=WFMSG.Adapter.IPCCEnterprise.RealTime.UI,Type=IPCCEnterpriseUI\",\n \"Visible\": true,\n \"SupportsAgentImport\": true,\n \"SupportsCollectionPointImport\": true,\n \"SupportsCustomQuery\": true\n },\n {\n \"sa_acd_id\": 45,\n \"name\": \"Community Data Simulator\",\n \"version\": \"1\",\n \"logo_url\": \"justlogo.gif\",\n \"class_collector\": \"Assembly=WFMSG.Adapter.CommunityDataSimulator.Historical.Collection.dll, Namespace=WFMSG.Adapter.CommunityDataSimulator.Historical.Collection, Type=CommunityDataSimulator\",\n \"class_UI\": \"Assembly=WFMSG.Adapter.CommunityDataSimulator.Historical.UI.dll, Namespace=WFMSG.Adapter.CommunityDataSimulator.Historical.UI, Type=CommunityDataSimulatorUI\",\n \"native_adherence_supported\": false,\n \"rta_collector_class\": \"Assembly=WFMSG.Adapter.CommunityDataSimulator.RealTime.Collection.dll, Namespace=WFMSG.Adapter.CommunityDataSimulator.RealTime.Collection, Type=CommunityDataSimulator\",\n \"rta_ui_class\": \"Assembly=WFMSG.Adapter.CommunityDataSimulator.RealTime.UI.dll, Namespace=WFMSG.Adapter.CommunityDataSimulator.RealTime.UI, Type=CommunityDataSimulatorUI\",\n \"Visible\": true,\n \"SupportsAgentImport\": false,\n \"SupportsCollectionPointImport\": false,\n \"SupportsCustomQuery\": true\n },\n {\n \"sa_acd_id\": 39,\n \"name\": \"Community RealTime\",\n \"version\": \"1.0\",\n \"logo_url\": \"justlogo.gif\",\n \"class_collector\": null,\n \"class_UI\": null,\n \"native_adherence_supported\": true,\n \"rta_collector_class\": \"Assembly=WFMSG.Adapter.CommunityRealTime.RealTime.Collection.dll, Namespace=WFMSG.Adapter.CommunityRealTime.RealTime.Collection, Type=CommunityRealTime\",\n \"rta_ui_class\": \"Assembly=WFMSG.Adapter.CommunityRealTime.RealTime.UI.dll, Namespace=WFMSG.Adapter.CommunityRealTime.RealTime.UI, Type=CommunityRealTimeUI\",\n \"Visible\": true,\n \"SupportsAgentImport\": false,\n \"SupportsCollectionPointImport\": false,\n \"SupportsCustomQuery\": false\n },\n {\n \"sa_acd_id\": 32,\n \"name\": \"Community WFM\",\n \"version\": \"4.0\",\n \"logo_url\": \"justlogo.gif\",\n \"class_collector\": \"Assembly=WFMSG.Adapter.Community.Historical.Collection.dll, Namespace=WFMSG.Adapter.Community.Historical.Collection, Type=Community\",\n \"class_UI\": \"Assembly=WFMSG.Adapter.Community.Historical.UI.dll, Namespace=WFMSG.Adapter.Community.Historical.UI, Type=CommunityUI\",\n \"native_adherence_supported\": true,\n \"rta_collector_class\": \"Assembly=WFMSG.Adapter.Community.RealTime.Collection.dll, Namespace=WFMSG.Adapter.Community.RealTime.Collection, Type=CommunityEx\",\n \"rta_ui_class\": \"Assembly=WFMSG.Adapter.Community.RealTime.UI.dll, Namespace=WFMSG.Adapter.Community.RealTime.UI, Type=CommunityUI\",\n \"Visible\": true,\n \"SupportsAgentImport\": true,\n \"SupportsCollectionPointImport\": true,\n \"SupportsCustomQuery\": true\n },\n {\n \"sa_acd_id\": 19,\n \"name\": \"Five9\",\n \"version\": \"7.0\",\n \"logo_url\": \"five9_logo_black_sm.png\",\n \"class_collector\": \"Assembly=WFMSG.Adapter.Five9.Historical.Collection.dll, Namespace=WFMSG.Adapter.Five9.Historical.Collection, Type=Five9Adapter\",\n \"class_UI\": \"Assembly=WFMSG.Adapter.Five9.Historical.UI.dll, Namespace=WFMSG.Adapter.Five9.Historical.UI, Type=Five9AdapterUI\",\n \"native_adherence_supported\": true,\n \"rta_collector_class\": \"Assembly=WFMSG.Adapter.Five9.RealTime.Collection.dll, Namespace=WFMSG.Adapter.Five9.RealTime.Collection, Type=Five9Adapter\",\n \"rta_ui_class\": \"Assembly=WFMSG.Adapter.Five9.RealTime.UI.dll, Namespace=WFMSG.Adapter.Five9.RealTime.UI, Type=Five9UI\",\n \"Visible\": true,\n \"SupportsAgentImport\": true,\n \"SupportsCollectionPointImport\": true,\n \"SupportsCustomQuery\": false\n },\n {\n \"sa_acd_id\": 16,\n \"name\": \"Generic MySql Server\",\n \"version\": \"1\",\n \"logo_url\": \"justlogo.gif\",\n \"class_collector\": \"Assembly=WFMSG.Adapter.MySQL.Historical.Collection.dll, Namespace=WFMSG.Adapter.MySQL.Historical.Collection, Type=MySQLAdapter\",\n \"class_UI\": \"Assembly=WFMSG.Adapter.MySQL.Historical.UI.dll, Namespace=WFMSG.Adapter.MySQL.Historical.UI, Type=MySQLAdapterUI\",\n \"native_adherence_supported\": false,\n \"rta_collector_class\": null,\n \"rta_ui_class\": null,\n \"Visible\": true,\n \"SupportsAgentImport\": false,\n \"SupportsCollectionPointImport\": false,\n \"SupportsCustomQuery\": true\n },\n {\n \"sa_acd_id\": 15,\n \"name\": \"Generic SQL Server\",\n \"version\": \"1\",\n \"logo_url\": \"justlogo.gif\",\n \"class_collector\": \"Assembly=WFMSG.Adapter.SQLServer.Historical.Collection.dll, Namespace=WFMSG.Adapter.SQLServer.Historical.Collection, Type=SQLServerAdapter\",\n \"class_UI\": \"Assembly=WFMSG.Adapter.SQLServer.Historical.UI.dll, Namespace=WFMSG.Adapter.SQLServer.Historical.UI, Type=SQLServerAdapterUI\",\n \"native_adherence_supported\": false,\n \"rta_collector_class\": null,\n \"rta_ui_class\": null,\n \"Visible\": true,\n \"SupportsAgentImport\": false,\n \"SupportsCollectionPointImport\": false,\n \"SupportsCustomQuery\": true\n },\n {\n \"sa_acd_id\": 49,\n \"name\": \"GenesysCloud\",\n \"version\": \"1\",\n \"logo_url\": \"GenesysCloud.png\",\n \"class_collector\": \"Assembly=WFMSG.Adapter.GenesysCloud.Historical.Collection.dll, Namespace=WFMSG.Adapter.GenesysCloud.Historical.Collection, Type=GenesysCloud\",\n \"class_UI\": \"Assembly=WFMSG.Adapter.GenesysCloud.Historical.UI.dll, Namespace=WFMSG.Adapter.GenesysCloud.Historical.UI, Type=GenesysCloudUI\",\n \"native_adherence_supported\": true,\n \"rta_collector_class\": \"Assembly=WFMSG.Adapter.GenesysCloud.RealTime.Collection.dll, Namespace=WFMSG.Adapter.GenesysCloud.RealTime.Collection, Type=GenesysCloudAdapter\",\n \"rta_ui_class\": \"Assembly=WFMSG.Adapter.GenesysCloud.RealTime.UI.dll, Namespace=WFMSG.Adapter.GenesysCloud.RealTime.UI, Type=GenesysCloudAdapterUI\",\n \"Visible\": true,\n \"SupportsAgentImport\": true,\n \"SupportsCollectionPointImport\": true,\n \"SupportsCustomQuery\": false\n },\n {\n \"sa_acd_id\": 8,\n \"name\": \"I3\",\n \"version\": \"1\",\n \"logo_url\": \"i3.gif\",\n \"class_collector\": \"Assembly=WFMSG.Adapter.I3.Historical.Collection.dll, Namespace=WFMSG.Adapter.I3.Historical.Collection, Type=I3\",\n \"class_UI\": \"Assembly=WFMSG.Adapter.I3.Historical.UI.dll, Namespace=WFMSG.Adapter.I3.Historical.UI, Type=I3\",\n \"native_adherence_supported\": true,\n \"rta_collector_class\": \"Assembly=WFMSG.Adapter.I3.RealTime.Collection.dll, Namespace=WFMSG.Adapter.I3.RealTime.Collection, Type=I3\",\n \"rta_ui_class\": \"Assembly=WFMSG.Adapter.I3.RealTime.UI.dll, Namespace=WFMSG.Adapter.I3.RealTime.UI, Type=I3_UI\",\n \"Visible\": true,\n \"SupportsAgentImport\": true,\n \"SupportsCollectionPointImport\": true,\n \"SupportsCustomQuery\": true\n },\n {\n \"sa_acd_id\": 42,\n \"name\": \"I3 using IceLib\",\n \"version\": \"1.0\",\n \"logo_url\": \"I3.gif\",\n \"class_collector\": \"Assembly=WFMSG.Adapter.I3.Historical.Collection.dll, Namespace=WFMSG.Adapter.I3.Historical.Collection, Type=I3\",\n \"class_UI\": \"Assembly=WFMSG.Adapter.I3.Historical.UI.dll, Namespace=WFMSG.Adapter.I3.Historical.UI, Type=I3\",\n \"native_adherence_supported\": true,\n \"rta_collector_class\": \"Assembly=WFMSG.Adapter.I3.RealTime.Collection.dll, Namespace=WFMSG.Adapter.I3.RealTime.Collection, Type=I3IceLib\",\n \"rta_ui_class\": \"Assembly=WFMSG.Adapter.I3.RealTime.UI.dll, Namespace=WFMSG.Adapter.I3.RealTime.UI, Type=I3IceLibUI\",\n \"Visible\": true,\n \"SupportsAgentImport\": true,\n \"SupportsCollectionPointImport\": true,\n \"SupportsCustomQuery\": true\n },\n {\n \"sa_acd_id\": 24,\n \"name\": \"inContact\",\n \"version\": \"1.0\",\n \"logo_url\": \"incontact.gif\",\n \"class_collector\": \"Assembly=WFMSG.Adapter.inContact.Historical.Collection.dll, Namespace=WFMSG.Adapter.inContact.Historical.Collection, Type=inContactAdapter\",\n \"class_UI\": \"Assembly=WFMSG.Adapter.inContact.Historical.UI.dll, Namespace=WFMSG.Adapter.inContact.Historical.UI, Type=inContactAdapterUI\",\n \"native_adherence_supported\": true,\n \"rta_collector_class\": \"Assembly=WFMSG.Adapter.inContact.RealTime.Collection.dll, Namespace=WFMSG.Adapter.inContact.RealTime.Collection, Type=inContactAdapter\",\n \"rta_ui_class\": \"Assembly=WFMSG.Adapter.inContact.RealTime.UI.dll, Namespace=WFMSG.Adapter.inContact.RealTime.UI, Type=inContactAdapterUI\",\n \"Visible\": true,\n \"SupportsAgentImport\": false,\n \"SupportsCollectionPointImport\": false,\n \"SupportsCustomQuery\": true\n },\n {\n \"sa_acd_id\": 40,\n \"name\": \"LiveVox\",\n \"version\": \"1.0\",\n \"logo_url\": \"livevoxlogo.png\",\n \"class_collector\": \"Assembly=WFMSG.Adapter.LiveVox.Historical.Collection.dll, Namespace=WFMSG.Adapter.LiveVox.Historical.Collection, Type=LiveVox\",\n \"class_UI\": \"Assembly=WFMSG.Adapter.LiveVox.Historical.UI.dll, Namespace=WFMSG.Adapter.LiveVox.Historical.UI, Type=LiveVoxUI\",\n \"native_adherence_supported\": true,\n \"rta_collector_class\": \"Assembly=WFMSG.Adapter.LiveVox.RealTime.Collection.dll, Namespace=WFMSG.Adapter.LiveVox.RealTime.Collection, Type=LiveVoxAdapter\",\n \"rta_ui_class\": \"Assembly=WFMSG.Adapter.LiveVox.RealTime.UI.dll, Namespace=WFMSG.Adapter.LiveVox.RealTime.UI, Type=LiveVoxAdapterUI\",\n \"Visible\": true,\n \"SupportsAgentImport\": true,\n \"SupportsCollectionPointImport\": true,\n \"SupportsCustomQuery\": true\n },\n {\n \"sa_acd_id\": 6,\n \"name\": \"Meridian Max Text\",\n \"version\": \"1\",\n \"logo_url\": \"nortel.gif\",\n \"class_collector\": \"Assembly=WFMSG.Adapter.Meridian.Historical.Collection.dll, Namespace=WFMSG.Adapter.Meridian.Historical.Collection, Type=Meridian\",\n \"class_UI\": \"Assembly=WFMSG.Adapter.Meridian.Historical.UI.dll, Namespace=WFMSG.Adapter.Meridian.Historical.UI, Type=Meridian\",\n \"native_adherence_supported\": false,\n \"rta_collector_class\": null,\n \"rta_ui_class\": null,\n \"Visible\": true,\n \"SupportsAgentImport\": false,\n \"SupportsCollectionPointImport\": false,\n \"SupportsCustomQuery\": false\n },\n {\n \"sa_acd_id\": 25,\n \"name\": \"Mitel\",\n \"version\": \"1.0\",\n \"logo_url\": \"mitel.gif\",\n \"class_collector\": \"Assembly=WFMSG.Adapter.Mitel.Historical.Collection.dll, Namespace=WFMSG.Adapter.Mitel.Historical.Collection, Type=MitelAdapter\",\n \"class_UI\": \"Assembly=WFMSG.Adapter.Mitel.Historical.UI.dll, Namespace=WFMSG.Adapter.Mitel.Historical.UI, Type=MitelAdapterUI\",\n \"native_adherence_supported\": true,\n \"rta_collector_class\": \"Assembly=WFMSG.Adapter.Mitel.RealTime.Collection.dll, Namespace=WFMSG.Adapter.Mitel.RealTime.Collection, Type=MitelAdapter\",\n \"rta_ui_class\": \"Assembly=WFMSG.Adapter.Mitel.RealTime.UI.dll, Namespace=WFMSG.Adapter.Mitel.RealTime.UI, Type=MitelAdapterUI\",\n \"Visible\": true,\n \"SupportsAgentImport\": true,\n \"SupportsCollectionPointImport\": true,\n \"SupportsCustomQuery\": true\n },\n {\n \"sa_acd_id\": 31,\n \"name\": \"NEC BCT\",\n \"version\": \"1.0\",\n \"logo_url\": \"nec.gif\",\n \"class_collector\": \"Assembly=WFMSG.Adapter.BCT.Historical.Collection.dll, Namespace=WFMSG.Adapter.BCT.Historical.Collection, Type=BCT\",\n \"class_UI\": \"Assembly=WFMSG.Adapter.BCT.Historical.UI.dll, Namespace=WFMSG.Adapter.BCT.Historical.UI, Type=BCTUI\",\n \"native_adherence_supported\": true,\n \"rta_collector_class\": \"Assembly=WFMSG.Adapter.BCT.RealTime.Collection.dll, Namespace=WFMSG.Adapter.BCT.RealTime.Collection, Type=BCT\",\n \"rta_ui_class\": \"Assembly=WFMSG.Adapter.BCT.RealTime.UI.dll, Namespace=WFMSG.Adapter.BCT.RealTime.UI, Type=BCTUI\",\n \"Visible\": true,\n \"SupportsAgentImport\": true,\n \"SupportsCollectionPointImport\": true,\n \"SupportsCustomQuery\": true\n },\n {\n \"sa_acd_id\": 18,\n \"name\": \"NEC Global Navigator\",\n \"version\": \"6.0\",\n \"logo_url\": \"nec.gif\",\n \"class_collector\": \"Assembly=WFMSG.Adapter.GlobalNavigator.Historical.Collection.dll, Namespace=WFMSG.Adapter.GlobalNavigator.Historical.Collection, Type=GlobalNavigatorAdapter\",\n \"class_UI\": \"Assembly=WFMSG.Adapter.GlobalNavigator.Historical.UI.dll, Namespace=WFMSG.Adapter.GlobalNavigator.Historical.UI, Type=GlobalNavigatorUI\",\n \"native_adherence_supported\": true,\n \"rta_collector_class\": \"Assembly=WFMSG.Adapter.DVSGNAV.RealTime.dll, Namespace=WFMSG.Adapter.DVSGNAV.RealTime, Type=DVSGNAV\",\n \"rta_ui_class\": \"Assembly=WFMSG.Adapter.DVSGNAV.RealTime.dll, Namespace=WFMSG.Adapter.DVSGNAV.RealTime, Type=DVSGNAVUI\",\n \"Visible\": true,\n \"SupportsAgentImport\": true,\n \"SupportsCollectionPointImport\": true,\n \"SupportsCustomQuery\": true\n },\n {\n \"sa_acd_id\": 1,\n \"name\": \"Nortel Symposium 3, 4, 5\",\n \"version\": \"3\",\n \"logo_url\": \"nortel.gif\",\n \"class_collector\": \"Assembly=WFMSG.Adapter.Symposium.Historical.Collection.dll, Namespace=WFMSG.Adapter.Symposium.Historical.Collection, Type=Symposium\",\n \"class_UI\": \"Assembly=WFMSG.Adapter.Symposium.Historical.UI.dll, Namespace=WFMSG.Adapter.Symposium.Historical.UI, Type=Symposium\",\n \"native_adherence_supported\": false,\n \"rta_collector_class\": null,\n \"rta_ui_class\": null,\n \"Visible\": true,\n \"SupportsAgentImport\": true,\n \"SupportsCollectionPointImport\": true,\n \"SupportsCustomQuery\": true\n },\n {\n \"sa_acd_id\": 11,\n \"name\": \"Nortel Symposium 6\",\n \"version\": \"6\",\n \"logo_url\": \"nortel.gif\",\n \"class_collector\": \"Assembly=WFMSG.Adapter.Symposium6.Historical.Collection.dll, Namespace=WFMSG.Adapter.Symposium6.Historical.Collection, Type=Symposium6\",\n \"class_UI\": \"Assembly=WFMSG.Adapter.Symposium6.Historical.UI.dll, Namespace=WFMSG.Adapter.Symposium6.Historical.UI, Type=Symposium6_UI\",\n \"native_adherence_supported\": true,\n \"rta_collector_class\": \"Assembly=WFMSG.Adapter.Aura.RealTime.Collection.dll, Namespace=WFMSG.Adapter.Aura.RealTime.Collection, Type=Aura\",\n \"rta_ui_class\": \"Assembly=WFMSG.Adapter.Aura.RealTime.UI.dll, Namespace=WFMSG.Adapter.Aura.RealTime.UI, Type=AuraUI\",\n \"Visible\": true,\n \"SupportsAgentImport\": true,\n \"SupportsCollectionPointImport\": true,\n \"SupportsCustomQuery\": true\n },\n {\n \"sa_acd_id\": 5,\n \"name\": \"RockWell Spectrum\",\n \"version\": \"1\",\n \"logo_url\": \"rockwell.gif\",\n \"class_collector\": \"Assembly=WFMSG.Adapter.Rockwell.Historical.Collection.dll, Namespace=WFMSG.Adapter.Rockwell.Historical.Collection, Type=Rockwell\",\n \"class_UI\": \"Assembly=WFMSG.Adapter.Rockwell.Historical.UI.dll, Namespace=WFMSG.Adapter.Rockwell.Historical.UI, Type=Rockwell\",\n \"native_adherence_supported\": false,\n \"rta_collector_class\": null,\n \"rta_ui_class\": null,\n \"Visible\": true,\n \"SupportsAgentImport\": true,\n \"SupportsCollectionPointImport\": true,\n \"SupportsCustomQuery\": true\n },\n {\n \"sa_acd_id\": 44,\n \"name\": \"Sharpen\",\n \"version\": \"1\",\n \"logo_url\": \"sharpen.png\",\n \"class_collector\": \"Assembly=WFMSG.Adapter.Sharpen.Historical.Collection.dll, Namespace=WFMSG.Adapter.Sharpen.Historical.Collection, Type=Sharpen\",\n \"class_UI\": \"Assembly=WFMSG.Adapter.Sharpen.Historical.UI.dll, Namespace=WFMSG.Adapter.Sharpen.Historical.UI, Type=SharpenUI\",\n \"native_adherence_supported\": true,\n \"rta_collector_class\": \"Assembly=WFMSG.Adapter.Sharpen.RealTime.Collection.dll, Namespace=WFMSG.Adapter.Sharpen.RealTime.Collection, Type=SharpenAdapter\",\n \"rta_ui_class\": \"Assembly=WFMSG.Adapter.Sharpen.RealTime.UI.dll, Namespace=WFMSG.Adapter.Sharpen.RealTime.UI, Type=SharpenAdapterUI\",\n \"Visible\": true,\n \"SupportsAgentImport\": true,\n \"SupportsCollectionPointImport\": true,\n \"SupportsCustomQuery\": false\n },\n {\n \"sa_acd_id\": 28,\n \"name\": \"ShoreTel\",\n \"version\": \"8.0\",\n \"logo_url\": \"shoretel.gif\",\n \"class_collector\": \"Assembly=WFMSG.Adapter.ShoreTel.Historical.Collection.dll, Namespace=WFMSG.Adapter.ShoreTel.Historical.Collection, Type=ShoreTelAdapter\",\n \"class_UI\": \"Assembly=WFMSG.Adapter.ShoreTel.Historical.UI.dll, Namespace=WFMSG.Adapter.ShoreTel.Historical.UI, Type=ShoreTelAdapterUI\",\n \"native_adherence_supported\": true,\n \"rta_collector_class\": \"Assembly=WFMSG.Adapter.ShoreTel.RealTime.Collection.dll, Namespace=WFMSG.Adapter.ShoreTel.RealTime.Collection, Type=ShoreTelAdapter\",\n \"rta_ui_class\": \"Assembly=WFMSG.Adapter.ShoreTel.RealTime.UI.dll, Namespace=WFMSG.Adapter.ShoreTel.RealTime.UI, Type=ShoreTelAdapterUI\",\n \"Visible\": true,\n \"SupportsAgentImport\": true,\n \"SupportsCollectionPointImport\": true,\n \"SupportsCustomQuery\": true\n },\n {\n \"sa_acd_id\": 36,\n \"name\": \"ShoreTel Event Feed\",\n \"version\": \"6.0\",\n \"logo_url\": \"shoretel.gif\",\n \"class_collector\": \"Assembly=WFMSG.Adapter.ShoreTel.Historical.Collection.dll, Namespace=WFMSG.Adapter.ShoreTel.Historical.Collection, Type=ShoreTelAdapter\",\n \"class_UI\": \"Assembly=WFMSG.Adapter.ShoreTel.Historical.UI.dll, Namespace=WFMSG.Adapter.ShoreTel.Historical.UI, Type=ShoreTelAdapterUI\",\n \"native_adherence_supported\": true,\n \"rta_collector_class\": \"Assembly=WFMSG.Adapter.ShoreTel.RealTime.Collection.dll, Namespace=WFMSG.Adapter.ShoreTel.RealTime.Collection, Type=ShoreTelEventFeed\",\n \"rta_ui_class\": \"Assembly=WFMSG.Adapter.ShoreTel.RealTime.UI.dll, Namespace=WFMSG.Adapter.ShoreTel.RealTime.UI, Type=ShoreTelAdapterUI\",\n \"Visible\": true,\n \"SupportsAgentImport\": true,\n \"SupportsCollectionPointImport\": true,\n \"SupportsCustomQuery\": true\n },\n {\n \"sa_acd_id\": 7,\n \"name\": \"Siebel\",\n \"version\": \"1\",\n \"logo_url\": \"justlogo.gif\",\n \"class_collector\": \"Assembly=WFMSG.Adapter.Siebel.Historical.Collection.dll, Namespace=WFMSG.Adapter.Siebel.Historical.Collection, Type=Siebel\",\n \"class_UI\": \"Assembly=WFMSG.Adapter.Siebel.Historical.UI.dll, Namespace=WFMSG.Adapter.Siebel.Historical.UI, Type=Siebel_UI\",\n \"native_adherence_supported\": false,\n \"rta_collector_class\": null,\n \"rta_ui_class\": null,\n \"Visible\": true,\n \"SupportsAgentImport\": false,\n \"SupportsCollectionPointImport\": false,\n \"SupportsCustomQuery\": true\n },\n {\n \"sa_acd_id\": 9,\n \"name\": \"Siemens\",\n \"version\": \"1\",\n \"logo_url\": \"siemens.gif\",\n \"class_collector\": \"Assembly=WFMSG.Adapter.Siemens.Historical.Collection.dll, Namespace=WFMSG.Adapter.Siemens.Historical.Collection, Type=Siemens\",\n \"class_UI\": \"Assembly=WFMSG.Adapter.Siemens.Historical.UI.dll, Namespace=WFMSG.Adapter.Siemens.Historical.UI, Type=Siemens\",\n \"native_adherence_supported\": false,\n \"rta_collector_class\": null,\n \"rta_ui_class\": null,\n \"Visible\": true,\n \"SupportsAgentImport\": true,\n \"SupportsCollectionPointImport\": true,\n \"SupportsCustomQuery\": true\n },\n {\n \"sa_acd_id\": 20,\n \"name\": \"Siemens ProCenter 7\",\n \"version\": \"7.0\",\n \"logo_url\": \"siemens.gif\",\n \"class_collector\": \"Assembly=WFMSG.Adapter.Siemens7.Historical.Collection.dll, Namespace=WFMSG.Adapter.Siemens7.Historical.Collection, Type=Siemens\",\n \"class_UI\": \"Assembly=WFMSG.Adapter.Siemens7.Historical.UI.dll, Namespace=WFMSG.Adapter.Siemens7.Historical.UI, Type=Siemens\",\n \"native_adherence_supported\": true,\n \"rta_collector_class\": \"Assembly=WFMSG.Adapter.Siemens7.RealTime.Collection.dll, Namespace=WFMSG.Adapter.Siemens7.RealTime.Collection, Type=Siemens\",\n \"rta_ui_class\": \"Assembly=WFMSG.Adapter.Siemens7.RealTime.UI.dll, Namespace=WFMSG.Adapter.Siemens7.RealTime.UI, Type=SiemensUI\",\n \"Visible\": true,\n \"SupportsAgentImport\": true,\n \"SupportsCollectionPointImport\": true,\n \"SupportsCustomQuery\": true\n },\n {\n \"sa_acd_id\": 26,\n \"name\": \"T-Metrics\",\n \"version\": \"1.0\",\n \"logo_url\": \"justlogo.gif\",\n \"class_collector\": \"Assembly=WFMSG.Adapter.TMetrics.Historical.Collection.dll, Namespace=WFMSG.Adapter.TMetrics.Historical.Collection, Type=TMetricsAdapter\",\n \"class_UI\": \"Assembly=WFMSG.Adapter.TMetrics.Historical.UI.dll, Namespace=WFMSG.Adapter.TMetrics.Historical.UI, Type=TMetricsAdapterUI\",\n \"native_adherence_supported\": true,\n \"rta_collector_class\": \"Assembly=WFMSG.Adapter.TMetrics.RealTime.Collection.dll, Namespace=WFMSG.Adapter.TMetrics.RealTime.Collection, Type=TMetricsAdapter\",\n \"rta_ui_class\": \"Assembly=WFMSG.Adapter.TMetrics.RealTime.UI.dll, Namespace=WFMSG.Adapter.TMetrics.RealTime.UI, Type=TMetricsAdapterUI\",\n \"Visible\": true,\n \"SupportsAgentImport\": false,\n \"SupportsCollectionPointImport\": true,\n \"SupportsCustomQuery\": true\n },\n {\n \"sa_acd_id\": 53,\n \"name\": \"TalkDesk\",\n \"version\": \"1.0\",\n \"logo_url\": \"TalkDesk.jpg\",\n \"class_collector\": \"Assembly=WFMSG.Adapter.Talkdesk.Historical.Collection.dll, Namespace=WFMSG.Adapter.Talkdesk.Historical.Collection, Type=Talkdesk\",\n \"class_UI\": \"Assembly=WFMSG.Adapter.Talkdesk.Historical.UI.dll, Namespace=WFMSG.Adapter.Talkdesk.Historical.UI, Type=TalkdeskUI\",\n \"native_adherence_supported\": true,\n \"rta_collector_class\": \"Assembly=WFMSG.Adapter.Talkdesk.RealTime.Collection.dll, Namespace=WFMSG.Adapter.Talkdesk.RealTime.Collection, Type=TalkdeskAdapter\",\n \"rta_ui_class\": \"Assembly=WFMSG.Adapter.Talkdesk.RealTime.UI.dll, Namespace=WFMSG.Adapter.Talkdesk.RealTime.UI, Type=TalkdeskAdapterUI\",\n \"Visible\": true,\n \"SupportsAgentImport\": true,\n \"SupportsCollectionPointImport\": true,\n \"SupportsCustomQuery\": false\n },\n {\n \"sa_acd_id\": 47,\n \"name\": \"TCN\",\n \"version\": \"1\",\n \"logo_url\": \"tcn.png\",\n \"class_collector\": \"Assembly=WFMSG.Adapter.TCN.Historical.Collection.dll, Namespace=WFMSG.Adapter.TCN.Historical.Collection, Type=TCN\",\n \"class_UI\": \"Assembly=WFMSG.Adapter.TCN.Historical.UI.dll, Namespace=WFMSG.Adapter.TCN.Historical.UI, Type=TCNUI\",\n \"native_adherence_supported\": true,\n \"rta_collector_class\": \"Assembly=WFMSG.Adapter.TCN.RealTime.Collection.dll, Namespace=WFMSG.Adapter.TCN.RealTime.Collection, Type=TCNAdapter\",\n \"rta_ui_class\": \"Assembly=WFMSG.Adapter.TCN.RealTime.UI.dll, Namespace=WFMSG.Adapter.TCN.RealTime.UI, Type=TCNAdapterUI\",\n \"Visible\": true,\n \"SupportsAgentImport\": true,\n \"SupportsCollectionPointImport\": true,\n \"SupportsCustomQuery\": false\n },\n {\n \"sa_acd_id\": 50,\n \"name\": \"Thrio\",\n \"version\": \"1.0\",\n \"logo_url\": \"thriologo.png\",\n \"class_collector\": 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\"Assembly=WFMSG.Adapter.Twilio.Historical.UI.dll, Namespace=WFMSG.Adapter.Twilio.Historical.UI, Type=TwilioUI\",\n \"native_adherence_supported\": true,\n \"rta_collector_class\": \"Assembly=WFMSG.Adapter.Twilio.RealTime.Collection.dll, Namespace=WFMSG.Adapter.Twilio.RealTime.Collection, Type=TwilioAdapter\",\n \"rta_ui_class\": \"Assembly=WFMSG.Adapter.Twilio.RealTime.UI.dll, Namespace=WFMSG.Adapter.Twilio.RealTime.UI, Type=TwilioAdapterUI\",\n \"Visible\": true,\n \"SupportsAgentImport\": true,\n \"SupportsCollectionPointImport\": true,\n \"SupportsCustomQuery\": false\n },\n {\n \"sa_acd_id\": 52,\n \"name\": \"Webex\",\n \"version\": \"1.0\",\n \"logo_url\": \"webex.jpg\",\n \"class_collector\": \"Assembly=WFMSG.Adapter.Webex.Historical.Collection.dll, Namespace=WFMSG.Adapter.Webex.Historical.Collection, Type=Webex\",\n \"class_UI\": \"Assembly=WFMSG.Adapter.Webex.Historical.UI.dll, Namespace=WFMSG.Adapter.Webex.Historical.UI, Type=WebexUI\",\n \"native_adherence_supported\": 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Use en or leave blank/null."}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruFOhLqQWk4GPrIGA1uIVZ3aq2NnRkILnj4="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Thu, 28 Mar 2024 20:35:50 GMT"},{"key":"Content-Length","value":"12792"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": [\n {\n \"SeqNo\": 1,\n \"ParentId\": null,\n \"ActionFlagId\": 100,\n \"SoftwareComponentId\": 1,\n \"Name\": \"Schedule Bidding\"\n },\n {\n \"SeqNo\": 21,\n \"ParentId\": 1,\n \"ActionFlagId\": 1,\n \"SoftwareComponentId\": 1,\n \"Name\": \"Advance to Preview\"\n },\n {\n \"SeqNo\": 22,\n \"ParentId\": 1,\n \"ActionFlagId\": 2,\n \"SoftwareComponentId\": 1,\n \"Name\": \"Rescind Preview\"\n },\n {\n \"SeqNo\": 23,\n \"ParentId\": 1,\n \"ActionFlagId\": 3,\n \"SoftwareComponentId\": 1,\n \"Name\": \"Advance to Open\"\n },\n {\n \"SeqNo\": 24,\n \"ParentId\": 1,\n \"ActionFlagId\": 4,\n \"SoftwareComponentId\": 1,\n \"Name\": \"Advance to Close\"\n },\n {\n \"SeqNo\": 25,\n \"ParentId\": 1,\n \"ActionFlagId\": 5,\n \"SoftwareComponentId\": 1,\n \"Name\": \"Bid Reopened\"\n },\n {\n \"SeqNo\": 26,\n \"ParentId\": 1,\n \"ActionFlagId\": 6,\n \"SoftwareComponentId\": 1,\n \"Name\": \"Bid Finished\"\n },\n {\n \"SeqNo\": 2,\n \"ParentId\": null,\n \"ActionFlagId\": 200,\n \"SoftwareComponentId\": 2,\n \"Name\": \"Recover Off-Phone Intervals\"\n },\n {\n \"SeqNo\": 27,\n \"ParentId\": 2,\n \"ActionFlagId\": 7,\n \"SoftwareComponentId\": 2,\n \"Name\": \"Schedule Adjustment Plan Open for Agent Feedback (Recover Off Phone Intervals)\"\n },\n {\n \"SeqNo\": 28,\n \"ParentId\": 2,\n \"ActionFlagId\": 8,\n \"SoftwareComponentId\": 2,\n \"Name\": \"Schedule Adjustment Plan Rescinded (Recover Off Phone Intervals)\"\n },\n {\n \"SeqNo\": 29,\n \"ParentId\": 2,\n \"ActionFlagId\": 9,\n \"SoftwareComponentId\": 2,\n \"Name\": \"Schedule Adjustment Plan Executed Successfully (Recover Off Phone Intervals)\"\n },\n {\n \"SeqNo\": 30,\n \"ParentId\": 2,\n \"ActionFlagId\": 10,\n \"SoftwareComponentId\": 2,\n \"Name\": \"Schedule Adjustment Plan Execution Failed (Recover Off Phone Intervals)\"\n },\n {\n \"SeqNo\": 3,\n \"ParentId\": null,\n \"ActionFlagId\": 300,\n \"SoftwareComponentId\": 3,\n \"Name\": \"Overtime Extend Shifts\"\n },\n {\n \"SeqNo\": 31,\n \"ParentId\": 3,\n \"ActionFlagId\": 22,\n \"SoftwareComponentId\": 3,\n \"Name\": \"Schedule Adjustment Plan Open for Agent Feedback (Extend Shifts)\"\n },\n {\n \"SeqNo\": 32,\n \"ParentId\": 3,\n \"ActionFlagId\": 23,\n \"SoftwareComponentId\": 3,\n \"Name\": \"Schedule Adjustment Plan Rescinded (Extend Shifts)\"\n },\n {\n \"SeqNo\": 33,\n \"ParentId\": 3,\n \"ActionFlagId\": 24,\n \"SoftwareComponentId\": 3,\n \"Name\": \"Schedule Adjustment Plan Executed Successfully (Extend Shifts)\"\n },\n {\n \"SeqNo\": 34,\n \"ParentId\": 3,\n \"ActionFlagId\": 25,\n \"SoftwareComponentId\": 3,\n \"Name\": \"Schedule Adjustment Plan Execution Failed (Extend Shifts)\"\n },\n {\n \"SeqNo\": 4,\n \"ParentId\": null,\n \"ActionFlagId\": 400,\n \"SoftwareComponentId\": 4,\n \"Name\": \"Multi-Delete Schedule Events\"\n },\n {\n \"SeqNo\": 35,\n \"ParentId\": 4,\n \"ActionFlagId\": 26,\n \"SoftwareComponentId\": 4,\n \"Name\": \"Schedule Adjustment Plan Executed Successfully (Multi-Delete Events)\"\n },\n {\n \"SeqNo\": 36,\n \"ParentId\": 4,\n \"ActionFlagId\": 27,\n \"SoftwareComponentId\": 4,\n \"Name\": \"Schedule Adjustment Plan Execution Failed (Multi-Delete Events)\"\n },\n {\n \"SeqNo\": 5,\n \"ParentId\": null,\n \"ActionFlagId\": 500,\n \"SoftwareComponentId\": 5,\n \"Name\": \"Schedule Adjustment - Participant Feedback\"\n },\n {\n \"SeqNo\": 37,\n \"ParentId\": 5,\n \"ActionFlagId\": 11,\n \"SoftwareComponentId\": 5,\n \"Name\": \"Schedule Adjustment Participant Accepted Success\"\n },\n {\n \"SeqNo\": 38,\n \"ParentId\": 5,\n \"ActionFlagId\": 12,\n \"SoftwareComponentId\": 5,\n \"Name\": \"Schedule Adjustment Participant Accepted Error - Exceeds Maximum\"\n },\n {\n \"SeqNo\": 39,\n \"ParentId\": 5,\n \"ActionFlagId\": 13,\n \"SoftwareComponentId\": 5,\n \"Name\": \"Schedule Adjustment Participant Accepted Error - Plan Not Accepting Responses\"\n },\n {\n \"SeqNo\": 40,\n \"ParentId\": 5,\n \"ActionFlagId\": 14,\n \"SoftwareComponentId\": 5,\n \"Name\": \"Schedule Adjustment Participant Accepted Error - Plan Time Closed\"\n },\n {\n \"SeqNo\": 41,\n \"ParentId\": 5,\n \"ActionFlagId\": 15,\n \"SoftwareComponentId\": 5,\n \"Name\": \"Schedule Adjustment Participant Accepted Error - Participant Status\"\n },\n {\n \"SeqNo\": 42,\n \"ParentId\": 5,\n \"ActionFlagId\": 16,\n \"SoftwareComponentId\": 5,\n \"Name\": \"Schedule Adjustment Participant Declined Success\"\n },\n {\n \"SeqNo\": 43,\n \"ParentId\": 5,\n \"ActionFlagId\": 17,\n \"SoftwareComponentId\": 5,\n \"Name\": \"Schedule Adjustment Participant Declined Error - Plan Not Accepting Responses\"\n },\n {\n \"SeqNo\": 44,\n \"ParentId\": 5,\n \"ActionFlagId\": 18,\n \"SoftwareComponentId\": 5,\n \"Name\": \"Schedule Adjustment Participant Declined Error - Plan Time Closed\"\n },\n {\n \"SeqNo\": 45,\n \"ParentId\": 5,\n \"ActionFlagId\": 19,\n \"SoftwareComponentId\": 5,\n \"Name\": \"Schedule Adjustment Participant Declined Error - Participant Status\"\n },\n {\n \"SeqNo\": 6,\n \"ParentId\": null,\n \"ActionFlagId\": 600,\n \"SoftwareComponentId\": 6,\n \"Name\": \"Schedule Adjustment - Participant Execution Results\"\n },\n {\n \"SeqNo\": 46,\n \"ParentId\": 6,\n \"ActionFlagId\": 20,\n \"SoftwareComponentId\": 6,\n \"Name\": \"Schedule Adjustment Participant - Executed Successfully\"\n },\n {\n \"SeqNo\": 47,\n \"ParentId\": 6,\n \"ActionFlagId\": 21,\n \"SoftwareComponentId\": 6,\n \"Name\": \"Schedule Adjustment Participant - Execution Failed\"\n },\n {\n \"SeqNo\": 7,\n \"ParentId\": null,\n \"ActionFlagId\": 700,\n \"SoftwareComponentId\": 7,\n \"Name\": \"Overtime - Create New Shifts\"\n },\n {\n \"SeqNo\": 48,\n \"ParentId\": 7,\n \"ActionFlagId\": 28,\n \"SoftwareComponentId\": 7,\n \"Name\": \"Schedule Adjustment Plan Open for Agent Feedback (Create Overtime Shifts)\"\n },\n {\n \"SeqNo\": 49,\n \"ParentId\": 7,\n \"ActionFlagId\": 29,\n \"SoftwareComponentId\": 7,\n \"Name\": \"Schedule Adjustment Plan Rescinded (Create Overtime Shifts)\"\n },\n {\n \"SeqNo\": 50,\n \"ParentId\": 7,\n \"ActionFlagId\": 30,\n \"SoftwareComponentId\": 7,\n \"Name\": \"Schedule Adjustment Plan Executed Successfully (Create Overtime Shifts)\"\n },\n {\n \"SeqNo\": 51,\n \"ParentId\": 7,\n \"ActionFlagId\": 31,\n \"SoftwareComponentId\": 7,\n \"Name\": \"Schedule Adjustment Plan 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\"Reoptimize Off-Phone Periods\"\n },\n {\n \"SeqNo\": 56,\n \"ParentId\": 9,\n \"ActionFlagId\": 36,\n \"SoftwareComponentId\": 9,\n \"Name\": \"Schedule Adjustment Plan Executed Successfully (Reoptimize Off Phone Periods)\"\n },\n {\n \"SeqNo\": 57,\n \"ParentId\": 9,\n \"ActionFlagId\": 37,\n \"SoftwareComponentId\": 9,\n \"Name\": \"Schedule Adjustment Plan Execution Failed (Reoptimize Off Phone Periods)\"\n },\n {\n \"SeqNo\": 10,\n \"ParentId\": null,\n \"ActionFlagId\": 1000,\n \"SoftwareComponentId\": 10,\n \"Name\": \"Multi-Edit Schedule Events\"\n },\n {\n \"SeqNo\": 58,\n \"ParentId\": 10,\n \"ActionFlagId\": 38,\n \"SoftwareComponentId\": 10,\n \"Name\": \"Schedule Adjustment Plan Executed Successfully (Multi-Edit Events)\"\n },\n {\n \"SeqNo\": 59,\n \"ParentId\": 10,\n \"ActionFlagId\": 39,\n \"SoftwareComponentId\": 10,\n \"Name\": \"Schedule Adjustment Plan Execution Failed (Multi-Edit Events)\"\n },\n {\n \"SeqNo\": 11,\n \"ParentId\": null,\n \"ActionFlagId\": 1100,\n \"SoftwareComponentId\": 11,\n \"Name\": \"Meeting Scheduled\"\n },\n {\n \"SeqNo\": 60,\n \"ParentId\": 11,\n \"ActionFlagId\": 40,\n \"SoftwareComponentId\": 11,\n \"Name\": \"Schedule Adjustment Plan Executed Successfully (Meeting Planner)\"\n },\n {\n \"SeqNo\": 61,\n \"ParentId\": 11,\n \"ActionFlagId\": 41,\n \"SoftwareComponentId\": 11,\n \"Name\": \"Schedule Adjustment Plan Execution Failed (Meeting Planner) \"\n },\n {\n \"SeqNo\": 12,\n \"ParentId\": null,\n \"ActionFlagId\": 1200,\n \"SoftwareComponentId\": 12,\n \"Name\": \"Create off-phone intervals\"\n },\n {\n \"SeqNo\": 13,\n \"ParentId\": null,\n \"ActionFlagId\": 1300,\n \"SoftwareComponentId\": 13,\n \"Name\": \"Ad-hoc messaging\"\n },\n {\n \"SeqNo\": 62,\n \"ParentId\": 13,\n \"ActionFlagId\": 42,\n \"SoftwareComponentId\": 13,\n \"Name\": \"Ad-hoc messaging\"\n },\n {\n \"SeqNo\": 63,\n \"ParentId\": 13,\n \"ActionFlagId\": 47,\n \"SoftwareComponentId\": 13,\n \"Name\": \"Agent ad hoc messaging\"\n },\n {\n \"SeqNo\": 14,\n \"ParentId\": null,\n \"ActionFlagId\": 1400,\n \"SoftwareComponentId\": 14,\n \"Name\": \"Published Schedule Edit\"\n },\n {\n \"SeqNo\": 64,\n \"ParentId\": 14,\n \"ActionFlagId\": 43,\n \"SoftwareComponentId\": 14,\n \"Name\": \"Published Schedule Event Add\"\n },\n {\n \"SeqNo\": 65,\n \"ParentId\": 14,\n \"ActionFlagId\": 44,\n \"SoftwareComponentId\": 14,\n \"Name\": \"Published Schedule Event Delete\"\n },\n {\n \"SeqNo\": 66,\n \"ParentId\": 14,\n \"ActionFlagId\": 45,\n \"SoftwareComponentId\": 14,\n \"Name\": \"Published Schedule Event Edit\"\n },\n {\n \"SeqNo\": 67,\n \"ParentId\": 14,\n \"ActionFlagId\": 46,\n \"SoftwareComponentId\": 14,\n \"Name\": \"Published Schedule Event Status Change\"\n },\n {\n \"SeqNo\": 68,\n \"ParentId\": 14,\n \"ActionFlagId\": 49,\n \"SoftwareComponentId\": 14,\n \"Name\": \"Auto-Approve Notification\"\n },\n {\n \"SeqNo\": 69,\n \"ParentId\": 14,\n \"ActionFlagId\": 80,\n \"SoftwareComponentId\": 14,\n \"Name\": \"Time Off 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\"SoftwareComponentId\": 16,\n \"Name\": \"PTO Calendar Partition Closed for Selection\"\n },\n {\n \"SeqNo\": 75,\n \"ParentId\": 16,\n \"ActionFlagId\": 65,\n \"SoftwareComponentId\": 16,\n \"Name\": \"PTO Calendar Partition Participant Added by Supervisor\"\n },\n {\n \"SeqNo\": 76,\n \"ParentId\": 16,\n \"ActionFlagId\": 66,\n \"SoftwareComponentId\": 16,\n \"Name\": \"PTO Calendar Partition Participant Removed by Supervisor\"\n },\n {\n \"SeqNo\": 77,\n \"ParentId\": 16,\n \"ActionFlagId\": 69,\n \"SoftwareComponentId\": 16,\n \"Name\": \"PTO Calendar Partition Open Selection Opened\"\n },\n {\n \"SeqNo\": 17,\n \"ParentId\": null,\n \"ActionFlagId\": 1700,\n \"SoftwareComponentId\": 17,\n \"Name\": \"PTO Calendar Partition Bid Round\"\n },\n {\n \"SeqNo\": 78,\n \"ParentId\": 17,\n \"ActionFlagId\": 52,\n \"SoftwareComponentId\": 17,\n \"Name\": \"PTO Calendar Partition Bid Round Open for Preview\"\n },\n {\n \"SeqNo\": 79,\n \"ParentId\": 17,\n \"ActionFlagId\": 53,\n 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"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruEq3qgRQGopcLU0JBbifUvMntXaDhMiNTQ="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Wed, 24 Apr 2024 17:21:47 GMT"},{"key":"Content-Length","value":"6578"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": [\n {\n \"ScheduleGenId\": 687,\n \"ScheduleId\": 418,\n \"AgentId\": 541,\n \"AgentName\": \"Tritten, Thomas \",\n \"ForecastId\": null,\n \"ForecastMethod\": null,\n \"State\": 3,\n \"StateName\": \"Success\",\n \"StateIcon\": \"~/images/rollovers/grn_ball_on_tiny.gif\",\n \"Stage\": 50,\n \"StageName\": \"Schedule task complete\",\n \"StageIcon\": \"none\",\n \"CreateDate\": \"2024-03-05T22:31:55.223\",\n \"LastUpdate\": \"2024-03-05T22:32:47.08\",\n \"GenerationType\": 6,\n \"Title\": \"[687] Tritten, Thomas : 05 Mar 2024 22:31:55:223\"\n },\n {\n \"ScheduleGenId\": 686,\n \"ScheduleId\": 417,\n \"AgentId\": 541,\n \"AgentName\": \"Tritten, Thomas \",\n \"ForecastId\": null,\n \"ForecastMethod\": null,\n \"State\": 3,\n \"StateName\": \"Success\",\n \"StateIcon\": \"~/images/rollovers/grn_ball_on_tiny.gif\",\n \"Stage\": 50,\n \"StageName\": \"Schedule task complete\",\n \"StageIcon\": \"none\",\n \"CreateDate\": \"2024-03-05T22:27:49.637\",\n \"LastUpdate\": \"2024-03-05T22:28:43.193\",\n \"GenerationType\": 6,\n \"Title\": \"[686] Tritten, Thomas : 05 Mar 2024 22:27:49:637\"\n },\n {\n \"ScheduleGenId\": 685,\n \"ScheduleId\": 416,\n \"AgentId\": 541,\n \"AgentName\": \"Tritten, Thomas \",\n \"ForecastId\": null,\n \"ForecastMethod\": null,\n \"State\": 3,\n \"StateName\": \"Success\",\n \"StateIcon\": \"~/images/rollovers/grn_ball_on_tiny.gif\",\n \"Stage\": 50,\n \"StageName\": \"Schedule task complete\",\n \"StageIcon\": \"none\",\n \"CreateDate\": \"2024-03-05T22:26:11.847\",\n \"LastUpdate\": \"2024-03-05T22:27:03.56\",\n \"GenerationType\": 6,\n \"Title\": \"[685] Tritten, Thomas : 05 Mar 2024 22:26:11:847\"\n },\n {\n \"ScheduleGenId\": 684,\n \"ScheduleId\": 415,\n \"AgentId\": 541,\n \"AgentName\": \"Tritten, Thomas \",\n \"ForecastId\": null,\n \"ForecastMethod\": null,\n \"State\": 3,\n \"StateName\": \"Success\",\n \"StateIcon\": \"~/images/rollovers/grn_ball_on_tiny.gif\",\n \"Stage\": 50,\n \"StageName\": \"Schedule task complete\",\n \"StageIcon\": \"none\",\n \"CreateDate\": \"2024-03-05T22:23:14.41\",\n \"LastUpdate\": \"2024-03-05T22:24:05.983\",\n \"GenerationType\": 6,\n \"Title\": \"[684] Tritten, Thomas : 05 Mar 2024 22:23:14:410\"\n },\n {\n \"ScheduleGenId\": 683,\n \"ScheduleId\": 414,\n \"AgentId\": 541,\n \"AgentName\": \"Tritten, Thomas \",\n \"ForecastId\": null,\n \"ForecastMethod\": null,\n \"State\": 3,\n \"StateName\": \"Success\",\n \"StateIcon\": \"~/images/rollovers/grn_ball_on_tiny.gif\",\n \"Stage\": 50,\n \"StageName\": \"Schedule task complete\",\n \"StageIcon\": \"none\",\n \"CreateDate\": \"2024-03-05T22:21:46.757\",\n \"LastUpdate\": \"2024-03-05T22:22:41.423\",\n \"GenerationType\": 6,\n \"Title\": \"[683] Tritten, Thomas : 05 Mar 2024 22:21:46:757\"\n },\n {\n \"ScheduleGenId\": 678,\n \"ScheduleId\": 410,\n \"AgentId\": 541,\n \"AgentName\": \"Tritten, Thomas \",\n \"ForecastId\": null,\n \"ForecastMethod\": null,\n \"State\": 3,\n \"StateName\": \"Success\",\n \"StateIcon\": \"~/images/rollovers/grn_ball_on_tiny.gif\",\n \"Stage\": 50,\n \"StageName\": \"Schedule task complete\",\n \"StageIcon\": \"none\",\n \"CreateDate\": \"2024-02-15T15:27:59.807\",\n \"LastUpdate\": \"2024-02-15T15:29:02.337\",\n \"GenerationType\": 6,\n \"Title\": \"[678] Tritten, Thomas : 15 Feb 2024 15:27:59:807\"\n },\n {\n \"ScheduleGenId\": 677,\n \"ScheduleId\": 409,\n \"AgentId\": 541,\n \"AgentName\": \"Tritten, Thomas \",\n \"ForecastId\": null,\n \"ForecastMethod\": null,\n \"State\": 3,\n \"StateName\": \"Success\",\n \"StateIcon\": \"~/images/rollovers/grn_ball_on_tiny.gif\",\n \"Stage\": 50,\n \"StageName\": \"Schedule task complete\",\n \"StageIcon\": \"none\",\n \"CreateDate\": \"2024-02-01T09:00:37.26\",\n \"LastUpdate\": \"2024-02-01T09:01:36.137\",\n \"GenerationType\": 6,\n \"Title\": \"[677] Tritten, Thomas : 01 Feb 2024 09:00:37:260\"\n },\n {\n \"ScheduleGenId\": 676,\n \"ScheduleId\": 408,\n \"AgentId\": 541,\n \"AgentName\": \"Tritten, Thomas \",\n \"ForecastId\": null,\n \"ForecastMethod\": null,\n \"State\": 3,\n \"StateName\": \"Success\",\n \"StateIcon\": \"~/images/rollovers/grn_ball_on_tiny.gif\",\n \"Stage\": 50,\n \"StageName\": \"Schedule task complete\",\n \"StageIcon\": \"none\",\n \"CreateDate\": \"2024-02-01T08:58:42.413\",\n \"LastUpdate\": \"2024-02-01T08:59:39.173\",\n \"GenerationType\": 6,\n \"Title\": \"[676] Tritten, Thomas : 01 Feb 2024 08:58:42:413\"\n },\n {\n \"ScheduleGenId\": 675,\n \"ScheduleId\": 407,\n \"AgentId\": 541,\n \"AgentName\": \"Tritten, Thomas \",\n \"ForecastId\": null,\n \"ForecastMethod\": null,\n \"State\": 3,\n \"StateName\": \"Success\",\n \"StateIcon\": \"~/images/rollovers/grn_ball_on_tiny.gif\",\n \"Stage\": 50,\n \"StageName\": \"Schedule task complete\",\n \"StageIcon\": \"none\",\n \"CreateDate\": \"2024-02-01T08:49:59.763\",\n \"LastUpdate\": \"2024-02-01T08:50:59.09\",\n \"GenerationType\": 6,\n \"Title\": \"[675] Tritten, Thomas : 01 Feb 2024 08:49:59:763\"\n },\n {\n \"ScheduleGenId\": 674,\n \"ScheduleId\": 406,\n \"AgentId\": 541,\n \"AgentName\": \"Tritten, Thomas \",\n \"ForecastId\": null,\n \"ForecastMethod\": null,\n \"State\": 3,\n \"StateName\": \"Success\",\n \"StateIcon\": \"~/images/rollovers/grn_ball_on_tiny.gif\",\n \"Stage\": 50,\n \"StageName\": \"Schedule task complete\",\n \"StageIcon\": \"none\",\n \"CreateDate\": \"2024-02-01T08:46:05.2\",\n \"LastUpdate\": \"2024-02-01T08:47:06.303\",\n \"GenerationType\": 6,\n \"Title\": \"[674] Tritten, Thomas : 01 Feb 2024 08:46:05:200\"\n },\n {\n \"ScheduleGenId\": 672,\n \"ScheduleId\": 405,\n \"AgentId\": 541,\n \"AgentName\": \"Tritten, Thomas \",\n \"ForecastId\": null,\n \"ForecastMethod\": null,\n \"State\": 3,\n \"StateName\": \"Success\",\n \"StateIcon\": \"~/images/rollovers/grn_ball_on_tiny.gif\",\n \"Stage\": 50,\n \"StageName\": \"Schedule task complete\",\n \"StageIcon\": \"none\",\n \"CreateDate\": \"2024-01-10T07:09:45.26\",\n \"LastUpdate\": \"2024-01-10T07:10:52.17\",\n \"GenerationType\": 6,\n \"Title\": \"[672] Tritten, Thomas : 10 Jan 2024 07:09:45:260\"\n },\n {\n \"ScheduleGenId\": 667,\n \"ScheduleId\": 402,\n \"AgentId\": 541,\n \"AgentName\": \"Tritten, Thomas \",\n \"ForecastId\": null,\n \"ForecastMethod\": null,\n \"State\": 3,\n \"StateName\": \"Success\",\n \"StateIcon\": \"~/images/rollovers/grn_ball_on_tiny.gif\",\n \"Stage\": 50,\n \"StageName\": \"Schedule task complete\",\n \"StageIcon\": \"none\",\n \"CreateDate\": \"2024-01-03T06:04:35.393\",\n \"LastUpdate\": \"2024-01-03T06:08:36.847\",\n \"GenerationType\": 6,\n \"Title\": \"[667] Tritten, Thomas : 03 Jan 2024 06:04:35:393\"\n },\n {\n \"ScheduleGenId\": 666,\n \"ScheduleId\": 401,\n \"AgentId\": 541,\n \"AgentName\": \"Tritten, Thomas \",\n \"ForecastId\": null,\n \"ForecastMethod\": null,\n \"State\": 3,\n \"StateName\": \"Success\",\n \"StateIcon\": \"~/images/rollovers/grn_ball_on_tiny.gif\",\n \"Stage\": 50,\n \"StageName\": \"Schedule task complete\",\n \"StageIcon\": \"none\",\n \"CreateDate\": \"2024-01-03T06:03:02.223\",\n \"LastUpdate\": \"2024-01-03T06:03:58.367\",\n \"GenerationType\": 6,\n \"Title\": \"[666] Tritten, Thomas : 03 Jan 2024 06:03:02:223\"\n },\n {\n \"ScheduleGenId\": 665,\n \"ScheduleId\": 400,\n \"AgentId\": 541,\n \"AgentName\": \"Tritten, Thomas \",\n \"ForecastId\": null,\n \"ForecastMethod\": null,\n \"State\": 3,\n \"StateName\": \"Success\",\n \"StateIcon\": \"~/images/rollovers/grn_ball_on_tiny.gif\",\n \"Stage\": 50,\n \"StageName\": \"Schedule task complete\",\n \"StageIcon\": \"none\",\n \"CreateDate\": \"2024-01-03T06:01:29.2\",\n \"LastUpdate\": \"2024-01-03T06:02:28.72\",\n \"GenerationType\": 6,\n \"Title\": \"[665] Tritten, Thomas : 03 Jan 2024 06:01:29:200\"\n },\n {\n \"ScheduleGenId\": 664,\n \"ScheduleId\": 399,\n \"AgentId\": 541,\n \"AgentName\": \"Tritten, Thomas \",\n \"ForecastId\": null,\n \"ForecastMethod\": null,\n \"State\": 3,\n \"StateName\": \"Success\",\n \"StateIcon\": \"~/images/rollovers/grn_ball_on_tiny.gif\",\n \"Stage\": 50,\n \"StageName\": \"Schedule task complete\",\n \"StageIcon\": \"none\",\n \"CreateDate\": \"2024-01-03T05:59:17.113\",\n \"LastUpdate\": \"2024-01-03T06:00:17.14\",\n \"GenerationType\": 6,\n \"Title\": \"[664] Tritten, Thomas : 03 Jan 2024 05:59:17:113\"\n }\n ],\n \"StackTrace\": \"Stack trace here...\"\n}"}],"_postman_id":"55940757-62ce-4b89-bae9-53f9b7e8c70f"},{"name":"TimeZone","event":[{"listen":"prerequest","script":{"exec":[""],"type":"text/javascript","id":"ef4f4a01-c962-42c7-a6c3-48de1c7777a8"}},{"listen":"test","script":{"exec":[""],"type":"text/javascript","id":"b0e2a775-3c3c-44f6-8125-6dbf5f4ed140"}}],"id":"2d85be8a-5f24-4aa1-8eed-1dd9ecb72d04","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","uuid":"09876974-7f26-4f90-bad8-f94192799f88"}],"url":"{{envName}}/api/TimeZone/?id=","description":"This endpoint will get a list of TimeZones and their IDs. The ID is how the timezone is designated in various reports and endpoints in this API.
\n","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","TimeZone",""],"host":["{{envName}}"],"query":[{"description":{"content":"REQUIRED - This field's value can be left blank to return a list of all TimeZones, or you can enter a TimeZone ID to confirm it's name.
\n","type":"text/plain"},"key":"id","value":""}],"variable":[]}},"response":[{"id":"4b5be904-a865-4440-88ed-c1562cd460ec","name":"200","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","type":"text"}],"url":{"raw":"{{envName}}/api/TimeZone/?id=","host":["{{envName}}"],"path":["api","TimeZone",""],"query":[{"key":"id","value":"","description":"INT/REQUIRED - This field's value can be left blank to return a list of all TimeZones, or you can enter a TimeZone ID to confirm it's name."}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"Date","value":"Mon, 18 Dec 2023 19:02:58 GMT"},{"key":"Content-Length","value":"4846"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": [\n {\n \"time_zone_index\": 90,\n \"Name\": \"(GMT) Casablanca, Monrovia\"\n },\n {\n \"time_zone_index\": 85,\n \"Name\": \"(GMT) Greenwich Mean Time : Dublin, Edinburgh, Lisbon, London\"\n },\n {\n \"time_zone_index\": 110,\n \"Name\": \"(GMT+01:00) Amsterdam, Berlin, Bern, Rome, Stockholm, Vienna\"\n },\n {\n \"time_zone_index\": 95,\n \"Name\": \"(GMT+01:00) Belgrade, Bratislava, Budapest, Ljubljana, Prague\"\n },\n {\n \"time_zone_index\": 105,\n \"Name\": \"(GMT+01:00) Brussels, Copenhagen, Madrid, Paris\"\n },\n {\n \"time_zone_index\": 97,\n \"Name\": \"(GMT+01:00) Central European Time\"\n },\n {\n \"time_zone_index\": 100,\n \"Name\": \"(GMT+01:00) Sarajevo, Skopje, Sofija, Vilnius, Warsaw, Zagreb\"\n },\n {\n \"time_zone_index\": 113,\n \"Name\": \"(GMT+01:00) West Central Africa\"\n },\n {\n \"time_zone_index\": 130,\n \"Name\": \"(GMT+02:00) Athens, Istanbul, Minsk\"\n },\n {\n \"time_zone_index\": 115,\n \"Name\": \"(GMT+02:00) Bucharest\"\n },\n {\n \"time_zone_index\": 120,\n \"Name\": \"(GMT+02:00) Cairo\"\n },\n {\n \"time_zone_index\": 140,\n \"Name\": \"(GMT+02:00) Harare, Pretoria\"\n },\n {\n \"time_zone_index\": 125,\n \"Name\": \"(GMT+02:00) Helsinki, Riga, Tallinn\"\n },\n {\n \"time_zone_index\": 135,\n \"Name\": \"(GMT+02:00) Jerusalem\"\n },\n {\n \"time_zone_index\": 158,\n \"Name\": \"(GMT+03:00) Baghdad\"\n },\n {\n \"time_zone_index\": 150,\n \"Name\": \"(GMT+03:00) Kuwait, Riyadh\"\n },\n {\n \"time_zone_index\": 145,\n \"Name\": \"(GMT+03:00) Moscow, St. Petersburg, Volgograd\"\n },\n {\n \"time_zone_index\": 155,\n \"Name\": \"(GMT+03:00) Nairobi\"\n },\n {\n \"time_zone_index\": 160,\n \"Name\": \"(GMT+03:30) Tehran\"\n },\n {\n \"time_zone_index\": 165,\n \"Name\": \"(GMT+04:00) Abu Dhabi, Muscat\"\n },\n {\n \"time_zone_index\": 170,\n \"Name\": \"(GMT+04:00) Baku, Tbilisi, Yerevan\"\n },\n {\n \"time_zone_index\": 175,\n \"Name\": \"(GMT+04:30) Kabul\"\n },\n {\n \"time_zone_index\": 180,\n \"Name\": \"(GMT+05:00) Ekaterinburg\"\n },\n {\n \"time_zone_index\": 185,\n \"Name\": \"(GMT+05:00) Islamabad, Karachi, Tashkent\"\n },\n {\n \"time_zone_index\": 190,\n \"Name\": \"(GMT+05:30) Calcutta, Chennai, Mumbai, New Delhi\"\n },\n {\n \"time_zone_index\": 193,\n \"Name\": \"(GMT+05:45) Kathmandu\"\n },\n {\n \"time_zone_index\": 201,\n \"Name\": \"(GMT+06:00) Almaty, Novosibirsk\"\n },\n {\n \"time_zone_index\": 195,\n \"Name\": \"(GMT+06:00) Astana, Dhaka\"\n },\n {\n \"time_zone_index\": 200,\n \"Name\": \"(GMT+06:00) Sri Jayawardenepura\"\n },\n {\n \"time_zone_index\": 203,\n \"Name\": \"(GMT+06:30) Rangoon\"\n },\n {\n \"time_zone_index\": 205,\n \"Name\": \"(GMT+07:00) Bangkok, Hanoi, Jakarta\"\n },\n {\n \"time_zone_index\": 207,\n \"Name\": \"(GMT+07:00) Krasnoyarsk\"\n },\n {\n \"time_zone_index\": 210,\n \"Name\": \"(GMT+08:00) Beijing, Chongqing, Hong Kong, Urumqi\"\n },\n {\n \"time_zone_index\": 227,\n \"Name\": \"(GMT+08:00) Irkutsk, Ulaan Bataar\"\n },\n {\n \"time_zone_index\": 215,\n \"Name\": \"(GMT+08:00) Kuala Lumpur, Singapore\"\n },\n {\n \"time_zone_index\": 225,\n \"Name\": \"(GMT+08:00) Perth\"\n },\n {\n \"time_zone_index\": 220,\n \"Name\": \"(GMT+08:00) Taipei\"\n },\n {\n \"time_zone_index\": 235,\n \"Name\": \"(GMT+09:00) Osaka, Sapporo, Tokyo\"\n },\n {\n \"time_zone_index\": 230,\n \"Name\": \"(GMT+09:00) Seoul\"\n },\n {\n \"time_zone_index\": 240,\n \"Name\": \"(GMT+09:00) Yakutsk\"\n },\n {\n \"time_zone_index\": 250,\n \"Name\": \"(GMT+09:30) Adelaide\"\n },\n {\n \"time_zone_index\": 245,\n \"Name\": \"(GMT+09:30) Darwin\"\n },\n {\n \"time_zone_index\": 260,\n \"Name\": \"(GMT+10:00) Brisbane\"\n },\n {\n \"time_zone_index\": 255,\n \"Name\": \"(GMT+10:00) Canberra, Melbourne, Sydney\"\n },\n {\n \"time_zone_index\": 275,\n \"Name\": \"(GMT+10:00) Guam, Port Moresby\"\n },\n {\n \"time_zone_index\": 265,\n \"Name\": \"(GMT+10:00) Hobart\"\n },\n {\n \"time_zone_index\": 270,\n \"Name\": \"(GMT+10:00) Vladivostok\"\n },\n {\n \"time_zone_index\": 280,\n \"Name\": \"(GMT+11:00) Magadan, Solomon Is., New Caledonia\"\n },\n {\n \"time_zone_index\": 290,\n \"Name\": \"(GMT+12:00) Auckland, Wellington\"\n },\n {\n \"time_zone_index\": 285,\n \"Name\": \"(GMT+12:00) Fiji, Kamchatka, Marshall Is.\"\n },\n {\n \"time_zone_index\": 300,\n \"Name\": \"(GMT+13:00) Nuku'alofa\"\n },\n {\n \"time_zone_index\": 80,\n \"Name\": \"(GMT-01:00) Azores\"\n },\n {\n \"time_zone_index\": 83,\n \"Name\": \"(GMT-01:00) Cape Verde Is.\"\n },\n {\n \"time_zone_index\": 75,\n \"Name\": \"(GMT-02:00) Mid-Atlantic\"\n },\n {\n \"time_zone_index\": 65,\n \"Name\": \"(GMT-03:00) Brasilia\"\n },\n {\n \"time_zone_index\": 70,\n \"Name\": \"(GMT-03:00) Buenos Aires, Georgetown\"\n },\n {\n \"time_zone_index\": 73,\n \"Name\": \"(GMT-03:00) Greenland\"\n },\n {\n \"time_zone_index\": 60,\n \"Name\": \"(GMT-03:30) Newfoundland\"\n },\n {\n \"time_zone_index\": 50,\n \"Name\": \"(GMT-04:00) Atlantic Time (Canada)\"\n },\n {\n \"time_zone_index\": 55,\n \"Name\": \"(GMT-04:00) Caracas, La Paz\"\n },\n {\n \"time_zone_index\": 56,\n \"Name\": \"(GMT-04:00) Santiago\"\n },\n {\n \"time_zone_index\": 45,\n \"Name\": \"(GMT-05:00) Bogota, Lima, Quito\"\n },\n {\n \"time_zone_index\": 35,\n \"Name\": \"(GMT-05:00) Eastern Time (US & Canada)\"\n },\n {\n \"time_zone_index\": 40,\n \"Name\": \"(GMT-05:00) Indiana (East)\"\n },\n {\n \"time_zone_index\": 33,\n \"Name\": \"(GMT-06:00) Central America\"\n },\n {\n \"time_zone_index\": 20,\n \"Name\": \"(GMT-06:00) Central Time (US & Canada)\"\n },\n {\n \"time_zone_index\": 30,\n \"Name\": \"(GMT-06:00) Mexico City\"\n },\n {\n \"time_zone_index\": 25,\n \"Name\": \"(GMT-06:00) Saskatchewan\"\n },\n {\n \"time_zone_index\": 15,\n \"Name\": \"(GMT-07:00) Arizona\"\n },\n {\n \"time_zone_index\": 10,\n \"Name\": \"(GMT-07:00) Mountain Time (US & Canada)\"\n },\n {\n \"time_zone_index\": 4,\n \"Name\": \"(GMT-08:00) Pacific Time (US & Canada); Tijuana\"\n },\n {\n \"time_zone_index\": 3,\n \"Name\": \"(GMT-09:00) Alaska\"\n },\n {\n \"time_zone_index\": 2,\n \"Name\": \"(GMT-10:00) Hawaii\"\n },\n {\n \"time_zone_index\": 1,\n \"Name\": \"(GMT-11:00) Midway Island, Samoa\"\n },\n {\n \"time_zone_index\": 0,\n \"Name\": \"(GMT-12:00) Eniwetok, Kwajalein\"\n }\n ],\n \"StackTrace\": \"Stack trace here...\"\n}"}],"_postman_id":"2d85be8a-5f24-4aa1-8eed-1dd9ecb72d04"},{"name":"UserTagsList","event":[{"listen":"prerequest","script":{"exec":[""],"type":"text/javascript","id":"592bd43a-7176-4a04-8e9f-b0d006341b61"}},{"listen":"test","script":{"exec":[""],"type":"text/javascript","id":"8f757955-dc15-4f70-9008-d56a3449ae2a"}}],"id":"9713ae64-e3cd-49a5-8a92-3ba4bca1f56a","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","uuid":"f4d94fb3-19de-495c-8dcb-7e4d70cc2f22"}],"url":"{{envName}}/api/UserTagsList?userId=278","description":"GET UserTagsList produces a list of the User Tags and the count of how often they are used.
\n","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","UserTagsList"],"host":["{{envName}}"],"query":[{"description":{"content":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList
\n","type":"text/plain"},"key":"userId","value":"278"}],"variable":[]}},"response":[{"id":"335474b1-1ab7-44ef-9a61-6bce234690d6","name":"Count of each User Tag","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","type":"text"}],"url":{"raw":"{{envName}}/api/UserTagsList?userId=278","host":["{{envName}}"],"path":["api","UserTagsList"],"query":[{"key":"userId","value":"278","description":"REQUIRED: AgentID of user requesting the data; used for security purposes. AgentIDs can be found in GET Agent or GET AgentList"}]}},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruFOhLqQWk4GPo+Zwf0PYcU15/2gsUq5aY0="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Tue, 26 Mar 2024 19:19:54 GMT"},{"key":"Content-Length","value":"209"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": [\n {\n \"UserTag\": \"\",\n \"UserTagCount\": 56\n },\n {\n \"UserTag\": \"#Spanish\",\n \"UserTagCount\": 17\n },\n {\n \"UserTag\": \"test123\",\n \"UserTagCount\": 1\n }\n ],\n \"StackTrace\": \"Stack trace here...\"\n}"}],"_postman_id":"9713ae64-e3cd-49a5-8a92-3ba4bca1f56a"},{"name":"Priority","event":[{"listen":"prerequest","script":{"id":"1edb9eda-5bfb-45c1-9741-c1e85b248ced","exec":[""],"type":"text/javascript","packages":{}}},{"listen":"test","script":{"id":"d90de2df-5fac-4ed3-9add-2ba624d5ed5c","exec":[""],"type":"text/javascript","packages":{}}}],"id":"c0fbf41a-7e1d-4517-aaff-f97dae8be8ac","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}"}],"body":{"mode":"urlencoded","urlencoded":[{"key":"transactionFlagId","value":"1","description":"REQUIRED: This flag indicates which action you are taking. 1 = INSERT, 2 = UPDATE, 3 = DELETE
\n","type":"text"},{"key":"priorityId","value":"300","description":"REQUIRED: The ID of the Priority you want to update or remove. You can use the GET Priority endpoint to get a list of Priority IDs. On INSERT you will need to provide a unique ID; conflicting IDs will be rejected.
\n","type":"text"},{"key":"name","value":"Tradeshow","description":"REQUIRED on INSERT and UPDATE: This string field allows you to indicate the name of the priority.
\n","type":"text"}]},"url":"{{envName}}/api/Priority","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","Priority"],"host":["{{envName}}"],"query":[],"variable":[]}},"response":[{"id":"a6dc915d-4c7f-463d-8e36-def9edc7cf9e","name":"1 - INSERT","originalRequest":{"method":"POST","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}"}],"body":{"mode":"urlencoded","urlencoded":[{"key":"transactionFlagId","value":"1","description":"REQUIRED: This flag indicates which action you are taking. 1 = INSERT, 2 = UPDATE, 3 = DELETE","type":"text"},{"key":"priorityId","value":"300","description":"REQUIRED: The ID of the Priority you want to update or remove. You can use the GET Priority endpoint to get a list of Priority IDs. On INSERT you will need to provide a unique ID; conflicting IDs will be rejected.","type":"text"},{"key":"name","value":"Tradeshow","description":"REQUIRED on INSERT and UPDATE: This string field allows you to indicate the name of the priority.","type":"text"}]},"url":"{{envName}}/api/Priority"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruE9nhlkBo4C2cpqMSLbANm8j1zzQ6nDM2I="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Wed, 12 Jun 2024 19:02:34 GMT"},{"key":"Content-Length","value":"98"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": 300,\n \"StackTrace\": \"Stack trace here...\"\n}"},{"id":"117cdc72-fe28-4e4c-9d01-e679d24bc561","name":"2 - UPDATE (name)","originalRequest":{"method":"POST","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}"}],"body":{"mode":"urlencoded","urlencoded":[{"key":"transactionFlagId","value":"2","description":"REQUIRED: This flag indicates which action you are taking. 1 = INSERT, 2 = UPDATE, 3 = DELETE","type":"text"},{"key":"priorityId","value":"300","description":"REQUIRED: The ID of the Priority you want to update or remove. You can use the GET Priority endpoint to get a list of Priority IDs. On INSERT you will need to provide a unique ID; conflicting IDs will be rejected.","type":"text"},{"key":"name","value":"Tradeshow (Paid)","description":"REQUIRED on INSERT and UPDATE: This string field allows you to indicate the name of the priority.","type":"text"}]},"url":"{{envName}}/api/Priority"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruE9nhlkBo4C2dsKEHtGrGuWhVc9USqmw8g="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Wed, 12 Jun 2024 19:03:04 GMT"},{"key":"Content-Length","value":"98"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": 300,\n \"StackTrace\": \"Stack trace here...\"\n}"},{"id":"dbf0d3e7-6b3a-4867-9a32-5b323e627a75","name":"3 - DELETE","originalRequest":{"method":"POST","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}"}],"body":{"mode":"urlencoded","urlencoded":[{"key":"transactionFlagId","value":"3","description":"REQUIRED: This flag indicates which action you are taking. 1 = INSERT, 2 = UPDATE, 3 = DELETE","type":"text"},{"key":"priorityId","value":"300","description":"REQUIRED: The ID of the Priority you want to update or remove. You can use the GET Priority endpoint to get a list of Priority IDs. On INSERT you will need to provide a unique ID; conflicting IDs will be rejected.","type":"text"},{"key":"name","value":"Tradeshow (Paid)","description":"REQUIRED on INSERT and UPDATE: This string field allows you to indicate the name of the priority.","type":"text","disabled":true}]},"url":"{{envName}}/api/Priority"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruE9nhlkBo4C2YfG+mvqy+l5maEJ6m7pJII="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Wed, 12 Jun 2024 19:03:38 GMT"},{"key":"Content-Length","value":"98"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": 300,\n \"StackTrace\": \"Stack trace here...\"\n}"}],"_postman_id":"c0fbf41a-7e1d-4517-aaff-f97dae8be8ac"},{"name":"PriorityList","event":[{"listen":"prerequest","script":{"exec":[""],"type":"text/javascript","id":"2976147d-4407-4e51-8332-8d10183d6bb4"}},{"listen":"test","script":{"exec":[""],"type":"text/javascript","id":"2fd98e3b-b060-4f9a-8e46-f0efee91ce97"}}],"id":"d2a71f16-1a7c-4b0e-9459-03fc58942d77","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","type":"text"}],"url":"{{envName}}/api/PriorityList","description":"The GET PriorityList endpoint simply returns a list of all possible Priroities and their IDs. This is used primarily with Event endpoints.
\n","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","PriorityList"],"host":["{{envName}}"],"query":[],"variable":[]}},"response":[{"id":"f34c5d76-9078-4b0d-a1d9-ffdebdc4db6d","name":"PriorityList","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}"}],"url":"{{envName}}/api/PriorityList"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"WFMSGAPIKEY","value":"yJXFSVu1d0PdWI7j8r10rdRowmVxl10YetquBwUmruE9nhlkBo4C2d3UdLFrd7g2AdR1fEbjS6M="},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Wed, 12 Jun 2024 18:53:26 GMT"},{"key":"Content-Length","value":"400"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": [\n {\n \"PriorityId\": 1,\n \"Name\": \"Default Work Type\",\n \"Referenced\": true\n },\n {\n \"PriorityId\": 100,\n \"Name\": \"Break & Lunch\",\n \"Referenced\": true\n },\n {\n \"PriorityId\": 150,\n \"Name\": \"On Site Paid\",\n \"Referenced\": true\n },\n {\n \"PriorityId\": 200,\n \"Name\": \"Off Site Paid\",\n \"Referenced\": true\n },\n {\n \"PriorityId\": 250,\n \"Name\": \"Off Site NonPaid\",\n \"Referenced\": true\n }\n ],\n \"StackTrace\": \"Stack trace here...\"\n}"}],"_postman_id":"d2a71f16-1a7c-4b0e-9459-03fc58942d77"},{"name":"Version","event":[{"listen":"prerequest","script":{"exec":[""],"type":"text/javascript","id":"6ff8e498-d4c1-43e8-af90-a494e9120e62"}},{"listen":"test","script":{"exec":[""],"type":"text/javascript","id":"1dddd57d-ffe2-49e2-9fb8-3748ac226327"}}],"id":"43f9c954-38e8-444d-8800-51eb54a04eb3","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","uuid":"6dd3c3a2-d22c-4b67-bf68-69974bd0015b"}],"url":"{{envName}}/api/Version","description":"This endpoint returns information about the current version of CommunityWFM. It makes a great endpoint for connection tests due to it's simplicity.
\n","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}},"urlObject":{"path":["api","Version"],"host":["{{envName}}"],"query":[],"variable":[]}},"response":[{"id":"ead7dca8-7a36-4257-99e6-80c616c49b58","name":"Version","originalRequest":{"method":"GET","header":[{"key":"WFMSGAPIKEY","value":"{{WFMSGAPIKEY}}","type":"text"}],"url":"{{envName}}/api/Version"},"status":"OK","code":200,"_postman_previewlanguage":"json","header":[{"key":"Cache-Control","value":"no-cache"},{"key":"Pragma","value":"no-cache,no-cache"},{"key":"Content-Type","value":"application/json; charset=utf-8"},{"key":"Expires","value":"-1"},{"key":"X-Frame-Options","value":"Deny"},{"key":"Date","value":"Tue, 26 Mar 2024 19:18:30 GMT"},{"key":"Content-Length","value":"343"}],"cookie":[],"responseTime":null,"body":"{\n \"Message\": \"\",\n \"Success\": true,\n \"ExceptionResult\": null,\n \"Data\": {\n \"databaseVersion\": \"5.1.835.625\",\n \"assemblyVersion\": \"5.1.835.625\",\n \"numericBuildVersion\": 518350625,\n \"numericDatabaseVersion\": 518350625,\n \"productEdition\": \"5541b32d-f559-40f3-b567-bc9e8f77fe07\",\n \"mobileMode\": 0,\n \"defaultLanguage\": \"en-us\",\n \"hotFixVersion\": \"\"\n },\n \"StackTrace\": \"Stack trace here...\"\n}"}],"_postman_id":"43f9c954-38e8-444d-8800-51eb54a04eb3"}],"id":"d0f10b9b-14f6-45dd-8c3e-e7aa025f1320","description":"Common Resources contain misc endpoints that contain various details needed throughout the rest of the platform such as TimeZone IDs.
\nCommon endpoints include:
\n- \n
GET EmployeeClassification - This can help provide a list of employee classifications and their internal ID, which may be needed in various other endpoints.
\n \nGET TimeZone - This endpoint will get a list of TimeZones and their IDs. The ID is how the timezone is designated in various reports and endpoints in this API.
\n \nGET CustomGroupList - The custom group list can help you find a list of custom groups, confirm which groups an agent belongs to, and get the ID of the group for use in other endpoints and reports.
\n \nGET DatasourceList - A list of all available data sources configured within CommunityWFM. If multiple data sources exist then this list will help identify their ID for use in various endpoints. If only 1 data sources is configured then leaving the data source field blank in most endpoints will use the default data source.
\n \n
REQUIRED: Account ID of user whose data you're requesting.
\n","type":"text/plain"},"key":"accountID","value":"{{AccountId}}"}],"variable":[]}},"response":[],"_postman_id":"1becd465-111f-401a-badb-efa168234397"},{"name":"InsertPerson","id":"bb30b682-3895-4427-8e84-409afe4dd975","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\r\n\"AccountId\":\"{{AccountId}}\",\r\n\"AgentId\":\"999\",\r\n\"FirstName\":\"Brett\",\r\n\"LastName\":\"Goldfarb\"\r\n}","options":{"raw":{"language":"json"}}},"url":"{{BaseURL}}/People/InsertPerson","description":"To insert people into Community Cloud Connect you'll need to use raw JSON. The format requires the AccountID, Agent First and last name, and an integer ID.
\n","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"APIKey"},{"key":"value","value":"{{APIKey}}"}]},"isInherited":true,"source":{"_postman_id":"1db31aad-2262-493c-bc61-9f37b9f73f5d","id":"1db31aad-2262-493c-bc61-9f37b9f73f5d","name":"CommunityWFM Cloud Connect","type":"folder"}},"urlObject":{"path":["People","InsertPerson"],"host":["{{BaseURL}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"bb30b682-3895-4427-8e84-409afe4dd975"},{"name":"BulkInsertPeople","id":"d82f57a0-161f-4457-a560-1b0ffff4755f","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\r\n \"AccountId\":\"{{AccountId}}\",\r\n \"AgentInserts\" : [\r\n {\r\n \"AgentId\": \"1000\",\r\n \"FirstName\": \"Joe\",\r\n \"LastName\": \"Doe\"\r\n },\r\n {\r\n \"AgentId\": \"1001\",\r\n \"FirstName\": \"Jane\",\r\n \"LastName\": \"Doe\"\r\n }\r\n ]\r\n}","options":{"raw":{"language":"json"}}},"url":"{{BaseURL}}/People/BulkInsertPeople","description":"Just like with creating one agent, multiple can be added into Community Cloud Connect using a similar JSON. The format requires the AccountID, Agent First and last name, and an integer ID for each separtated by a comma.
\n","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"APIKey"},{"key":"value","value":"{{APIKey}}"}]},"isInherited":true,"source":{"_postman_id":"1db31aad-2262-493c-bc61-9f37b9f73f5d","id":"1db31aad-2262-493c-bc61-9f37b9f73f5d","name":"CommunityWFM Cloud Connect","type":"folder"}},"urlObject":{"path":["People","BulkInsertPeople"],"host":["{{BaseURL}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"d82f57a0-161f-4457-a560-1b0ffff4755f"},{"name":"CollectionPointList","id":"7af4e07d-ee2d-4652-81b2-92a8cd70b0b4","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"GET","header":[],"url":"{{BaseURL}}/CollectionPoint/List?accountID={{AccountId}}","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"APIKey"},{"key":"value","value":"{{APIKey}}"}]},"isInherited":true,"source":{"_postman_id":"1db31aad-2262-493c-bc61-9f37b9f73f5d","id":"1db31aad-2262-493c-bc61-9f37b9f73f5d","name":"CommunityWFM Cloud Connect","type":"folder"}},"urlObject":{"path":["CollectionPoint","List"],"host":["{{BaseURL}}"],"query":[{"key":"accountID","value":"{{AccountId}}"}],"variable":[]}},"response":[],"_postman_id":"7af4e07d-ee2d-4652-81b2-92a8cd70b0b4"},{"name":"InsertCollectionPoint","id":"3a2fbb46-a4f3-4506-b210-79d730271b41","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\r\n \"AccountId\": \"{{AccountId}}\",\r\n \"CollectionPointId\": \"999\",\r\n \"Description\": \"Test CP Description\"\r\n}","options":{"raw":{"language":"json"}}},"url":"{{BaseURL}}/CollectionPoint/InsertCollectionPoint","description":"To insert people into Community Cloud Connect you'll need to use raw JSON. The format requires your AccountID, an integer unique to this Collection Point, and a Description for this new Collection Point.
\n","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"APIKey"},{"key":"value","value":"{{APIKey}}"}]},"isInherited":true,"source":{"_postman_id":"1db31aad-2262-493c-bc61-9f37b9f73f5d","id":"1db31aad-2262-493c-bc61-9f37b9f73f5d","name":"CommunityWFM Cloud Connect","type":"folder"}},"urlObject":{"path":["CollectionPoint","InsertCollectionPoint"],"host":["{{BaseURL}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"3a2fbb46-a4f3-4506-b210-79d730271b41"},{"name":"BulkInsertCollectionPoints","id":"11397f51-c442-4a15-b55c-b9dcfd70871c","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\r\n \"AccountId\": \"{{AccountId}}\",\r\n \"CollectionPointInserts\" : [\r\n {\r\n \"CollectionPointId\": \"1001\",\r\n \"Description\": \"Sample Collection Point 1001\"\r\n },\r\n {\r\n \"CollectionPointId\": \"1002\",\r\n \"Description\": \"Sample Collection Point 1002\"\r\n }\r\n ]\r\n}","options":{"raw":{"language":"json"}}},"url":"{{BaseURL}}/CollectionPoint/BulkInsertCollectionPoints","description":"Similar to InsertCollectionPoint, BulkinsertCollectionPoints lets you add multiple people into Community Cloud Connect. The format requires your AccountID, an integer unique to this Collection Point, and a Description for each new Collection Point separated by a comma.
\n","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"APIKey"},{"key":"value","value":"{{APIKey}}"}]},"isInherited":true,"source":{"_postman_id":"1db31aad-2262-493c-bc61-9f37b9f73f5d","id":"1db31aad-2262-493c-bc61-9f37b9f73f5d","name":"CommunityWFM Cloud Connect","type":"folder"}},"urlObject":{"path":["CollectionPoint","BulkInsertCollectionPoints"],"host":["{{BaseURL}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"11397f51-c442-4a15-b55c-b9dcfd70871c"},{"name":"BulkInsertAgentActivity","id":"d637be83-9f48-4fb9-a83f-d08a1775da67","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\r\n \"AccountId\": \"{{AccountId}}\",\r\n \"AgentUpdates\": [\r\n {\r\n \"AgentId\": \"1004\",\r\n \"EventTime\": \"1/3/2024 16:13:12.321\",\r\n \"Activity\": \"notready\",\r\n \"ReasonCode\": \"1\"\r\n },\r\n {\r\n \"AgentId\": \"1005\",\r\n \"EventTime\": \"1/3/2024 16:13:12.432\",\r\n \"Activity\": \"OnCall\"\r\n }\r\n ]\r\n}","options":{"raw":{"language":"json"}}},"url":"{{BaseURL}}/AgentActivity/BulkInsertAgentActivity","description":"To insert agent activity into Community Cloud Connect you'll need to use raw JSON. The format requires your AccountID, the AgentIDs of the Agents to be (see GET Agent in the CommunityWFM API for a list of Agents), the Datetime of the activity, the activity state, and if applicable a reason code. See the body for an example of how to properly format the JSON to accept multiple activities.
\n","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"APIKey"},{"key":"value","value":"{{APIKey}}"}]},"isInherited":true,"source":{"_postman_id":"1db31aad-2262-493c-bc61-9f37b9f73f5d","id":"1db31aad-2262-493c-bc61-9f37b9f73f5d","name":"CommunityWFM Cloud Connect","type":"folder"}},"urlObject":{"path":["AgentActivity","BulkInsertAgentActivity"],"host":["{{BaseURL}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"d637be83-9f48-4fb9-a83f-d08a1775da67"},{"name":"BulkInsertCallVolume","id":"62be06c7-3128-4ee9-ace9-446da2ce3cbb","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\r\n \"AccountId\": \"1\",\r\n \"CallVolumeInserts\": [\r\n {\r\n \"UpdateExisting\": \"false\",\r\n \"CollectionPoint\": \"1\",\r\n \"Interval\": \"1/3/2024 14:15:00\",\r\n \"ContactsOffered\": \"5\",\r\n \"ContactsNotHandled\": \"2\",\r\n \"TalkTime\": \"600\",\r\n \"HoldTime\": \"0\",\r\n \"ServiceLevelPct\": \"0\",\r\n \"CollectionTimeStamp\": \"1/3/2024\",\r\n \"OutboundContacts\": \"2\",\r\n \"OutboundTimeStamp\": \"3\"\r\n },\r\n {\r\n \"UpdateExisting\": \"false\",\r\n \"CollectionPoint\": \"2\",\r\n \"Interval\": \"1/3/2024 14:15:00\",\r\n \"ContactsOffered\": \"8\",\r\n \"ContactsNotHandled\": \"0\",\r\n \"TalkTime\": \"300\",\r\n \"HoldTime\": \"0\",\r\n \"ServiceLevelPct\": \"0\",\r\n \"CollectionTimeStamp\": \"1/3/2024\",\r\n \"OutboundContacts\": \"2\",\r\n \"OutboundTimeStamp\": \"3\"\r\n }\r\n ]\r\n}","options":{"raw":{"language":"json"}}},"url":"{{BaseURL}}/CallVolume/BulkInsertCallVolume","description":"To insert CAll Volume data into Community Cloud Connect you'll need to use a JSON body like in the documentation. The format requires your AccountID, to indicate if you're updating existing Call Volume Records or adding them (true to update, false to add new records), identify to which collectionpoint this applies by it's ID (int), the interval period (datetime), how many contacts were offered (int), how many contacts were not handled (int), what the talk time was (int), what the hold time was (int), the service level percentage of those calls (int), the collection time stamp indicating when this data was collected (date), outbound contacts count (int), and outbound time stamp (int).
\n","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"APIKey"},{"key":"value","value":"{{APIKey}}"}]},"isInherited":true,"source":{"_postman_id":"1db31aad-2262-493c-bc61-9f37b9f73f5d","id":"1db31aad-2262-493c-bc61-9f37b9f73f5d","name":"CommunityWFM Cloud Connect","type":"folder"}},"urlObject":{"path":["CallVolume","BulkInsertCallVolume"],"host":["{{BaseURL}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"62be06c7-3128-4ee9-ace9-446da2ce3cbb"},{"name":"BulkInsertCallVolume","id":"3bd2edcb-d1a4-45f0-88f6-84856c06ae76","protocolProfileBehavior":{"disableBodyPruning":true},"request":{"method":"POST","header":[],"body":{"mode":"raw","raw":"{\r\n \"AccountId\": \"1\",\r\n \"CallVolumeInserts\": [\r\n \r\n {\r\n \"UpdateExisting\": \"true\",\r\n \"CollectionPoint\": \"2\",\r\n \"Interval\": \"1/3/2024 14:15:00\",\r\n \"ContactsOffered\": \"9\",\r\n \"ContactsNotHandled\": \"3\",\r\n \"TalkTime\": \"300\",\r\n \"HoldTime\": \"0\",\r\n \"ServiceLevelPct\": \"0\",\r\n \"CollectionTimeStamp\": \"1/3/2024\",\r\n \"OutboundContacts\": \"2\",\r\n \"OutboundTimeStamp\": \"3\",\r\n \"UserData1\":\"1000\",\r\n \"UserData2\":\"999\",\r\n \"UserData3\":\"998\",\r\n \"UserData4\":\"997\",\r\n \"UserData5\":\"996\",\r\n \"UserData6\":\"995\",\r\n \"UserData7\":\"994\",\r\n \"UserData8\":\"993\",\r\n \"UserData9\":\"992\",\r\n \"UserData10\":\"991\"\r\n }\r\n ]\r\n}","options":{"raw":{"language":"json"}}},"url":"{{BaseURL}}/CallVolume/BulkInsertCallVolume","description":"To insert Call Volume data with user lists into Community Cloud Connect you'll need to use a JSON body like in the documentation. The format requires your AccountID, to indicate if you're updating existing Call Volume Records or adding them (true to update, false to add new records), identify to which collectionpoint this applies by it's ID (int), the interval period (datetime), how many contacts were offered (int), how many contacts were not handled (int), what the talk time was (int), what the hold time was (int), the service level percentage of those calls (int), the collection time stamp indicating when this data was collected (date), outbound contacts count (int), and outbound time stamp (int), and then for each user that applies add each as a new numbered UserData# parameter with the value set to the AgentId (see GET Agent to get a list of all agent IDs you can use). In the example we're adding Agent IDs 991 - 1000 and each as another UserData# from 1-10.
\n","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"APIKey"},{"key":"value","value":"{{APIKey}}"}]},"isInherited":true,"source":{"_postman_id":"1db31aad-2262-493c-bc61-9f37b9f73f5d","id":"1db31aad-2262-493c-bc61-9f37b9f73f5d","name":"CommunityWFM Cloud Connect","type":"folder"}},"urlObject":{"path":["CallVolume","BulkInsertCallVolume"],"host":["{{BaseURL}}"],"query":[],"variable":[]}},"response":[],"_postman_id":"3bd2edcb-d1a4-45f0-88f6-84856c06ae76"}],"id":"1db31aad-2262-493c-bc61-9f37b9f73f5d","description":"Overview:
\nCommunityWFM Cloud Connect is a REST API that provides methods to import agents, collection points, agent activity, and call volume for real-time adherence and forecasting.
\nRequirements:
\nBefore you begin you will need the BaseURL of your CommuanityWFM server, your AccountID, and an APIKey from your CommunityWFM Project Manager.
\nAbout this Postman:
\nThe CommunityWFM Cloud Connect API has it's own authentication method which involves getting an APIKey from your Project Manager. This key will act as credentials to give you access to the API. To use it simply include in your header a key called APIKey with a value set to your APIKey. You will be able to see this on the various endpoints documented here.
\nData Types:
\n• People - Basic agent data like name and email address.
• Agent State - This data is used for Adherence reporting
• Historical Contact Volume - This is the 15 min interval contact data used for forecasting schedules.
• Collection Point - These are the queues from the telephony system used and are typically identified with an integer instead of name.
Common Parameters:
\n• AccountId (INT) - Unique identifier per data source provided by CommunityWFM technical team.
\n• AgentId (INT) - An increasing integer used by CommunityWFM to internally identify each unique agent.
\n• CollectionPointId (INT) - Used to identify the specific Collection Point/Queue.
\n","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"APIKey"},{"key":"value","value":"{{APIKey}}"}]},"isInherited":false},"event":[{"listen":"prerequest","script":{"id":"dec39f24-86a1-4991-aa5f-7cd77c80b66d","type":"text/javascript","packages":{},"exec":[""]}},{"listen":"test","script":{"id":"65c2e16e-2f85-4302-986e-82d4f5953040","type":"text/javascript","packages":{},"exec":[""]}}],"_postman_id":"1db31aad-2262-493c-bc61-9f37b9f73f5d"}],"id":"c27efd57-089c-49b0-8bb4-f1f8196afc62","description":"This folder contains collections of endpoints related to licensed features that will not be applicable to all environments. If you would like any additional information about these additional licensed features please contact your sales rep or feel free to use the contact form on our website.
\n","_postman_id":"c27efd57-089c-49b0-8bb4-f1f8196afc62","auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]},"isInherited":true,"source":{"_postman_id":"96f0af66-94dc-4390-90ae-e98d251c5896","id":"96f0af66-94dc-4390-90ae-e98d251c5896","name":"CommunityWebAPI BETA","type":"collection"}}}],"auth":{"type":"apikey","apikey":{"basicConfig":[{"key":"key","value":"WFMSGAPIKEY"},{"key":"value","value":"{{WFMSGAPIKEY}}"}]}},"event":[{"listen":"prerequest","script":{"id":"226931cb-bc81-4939-9769-3e6e8b6ca7e7","type":"text/javascript","exec":["/////////////////////////////////////////////////////////////////////////////\r","// Get Authentication Token //\r","/////////////////////////////////////////////////////////////////////////////\r","\r","//Store the environment details as variables for ease of use\r","\r","var localURL = pm.variables.get('envName');\r","var authName = pm.variables.get('authName');\r","var authPass = pm.variables.get('authPass');\r","\r","//Define the request parameters for the authentication using the variables above\r","const options = {\r"," url: localURL +\"/api/AuthenticateEx\",\r"," //url: localURL +\"/api/AuthenticateEx\",\r"," method: 'POST',\r"," header: { 'content-type': 'application/x-www-form-urlencoded' },\r","\r"," body: {\r"," mode: 'urlencoded',\r"," urlencoded : [\r"," { key: 'l', value: authName+'|'+authPass}\r"," ]\r"," }\r","};\r","\r","\r","//Execute the request defined above and store the the response as the variable WFMSGAPIKEY \r","if (pm.info.requestName !== \"AuthenticateEx\" || \"Authenticate\") {\r"," pm.sendRequest(options, function (err, res) {\r"," var jsonData = res.json();\r"," if (err) {\r"," console.log(err);\r"," }\r"," else {\r"," pm.environment.set(\"WFMSGAPIKEY\", res.json().Data.authToken);\r"," }\r"," })\r","}\r",""]}},{"listen":"test","script":{"id":"1307ea31-6ecf-4cfd-a569-bec2f3ece830","type":"text/javascript","exec":[""]}}]}